Technical Sales Support Resume Samples
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Technical Sales Support Resume Samples
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MM
M Marquardt
Matteo
Marquardt
9290 Rylan Mission
Dallas
TX
+1 (555) 987 2142
9290 Rylan Mission
Dallas
TX
Phone
p
+1 (555) 987 2142
Experience
Experience
Dallas, TX
Technical Sales Support
Dallas, TX
Padberg, Mertz and Kuphal
Dallas, TX
Technical Sales Support
- 9). Work with the Channel Marketing Managers and the UK Commercial Managers to ensure we proactively manage any potential shortfalls in performance
- Proving the proposed solutions by providing custom demos, assisted evaluations, and managing POCs,
- Support Product Managers to perform technical evaluation of the products we sell
- Maintain quarterly sales forecast for all “Non-Account Managed” Performance Products customers
- 14). Take ownership for the development of your competencies in line with the Schneider Electric Ltd Competency Framework
- Manage and develop long term relationships with select customers
- Work with the production / engineering and procurement departments to establish a solution that is fully costed with a lead time
San Francisco, CA
Technical Sales Support / Solutions Manager
San Francisco, CA
Veum, Cruickshank and Swift
San Francisco, CA
Technical Sales Support / Solutions Manager
- Technical knowledge on how firewalls, proxies, software distribution, asset management, network infrastructures work
- Knowledge of network protocols and services (LAN/WAN routing, switching, firewalling, proxies, VPN, SIP, DNS), software distribution and asset management
- Support and manage pilot/upgrade/expansion/migration projects in strong cooperation with our partners and the operations team at Secusmart
- Train our own Sales team regarding technical details of our NIAP approved solution in strong cooperation with our own R&D and Product Management
- Deliver technical product expertise to customers, strategic partners, participate in and present at regional trade shows that have a technical audience
- Technical sales documentation to support partners
- Coordinate pilots with the largest government clients in the country
present
Chicago, IL
Technical Sales Support Specialist
Chicago, IL
Huels-Block
present
Chicago, IL
Technical Sales Support Specialist
present
- Perform in-depth assessments of customer processes. Investigate, uncover and understand the customer’s business issues. Utilize knowledge of business trends, technology, and industry changes to identify areas of opportunity for customer process improvement
- Demonstrate proposed solutions & product overviews and relate them to the customer’s business issues. Develop and conduct professional presentations & demonstrations, and lead sales discussions with customers to generate sales of Autodesk solutions
- Position and sell Autodesk’s unique business values in competitive sales situations against other vendors. Presentations, demonstrations, and discussions may be in-person, web-based, or via other mechanisms
- Influence product development and product direction through customer feedback and identified business opportunities
- Develops long term customer relationships and achieves customer satisfaction goals. Maintain and grow respected, trusted advisor relationships with customers and members of the Autodesk sales team involved with the opportunity
- Works with sales teams that support both direct sales and reseller sales channels. Partner with sales representatives to assist in the development, management and execution on strategies and tactics for closing business
- Support the success of Autodesk resellers by mentoring and training reseller personnel on technical sales activities and execution. Support internal sales and team learning through creation of sales content
Education
Education
Bachelor’s Degree in Architecture
Bachelor’s Degree in Architecture
Ashford University
Bachelor’s Degree in Architecture
Skills
Skills
- Takes safety aspects into account and selects environmentally sustainable solutions when possible
- Understands the Architecture and Construction industry and maintains knowledge of future trends
- Good technical understanding of product and service solutions that meet the customer expectations
- Knowledge of industry standards, workflows, data formats and interoperability techniques
- Holistic knowledge of products and delivery process, handling tension between sales and supply
- Professional and international work environment
- Good pension and insurance schemes
- Ability to prioritize workload among changing priorities
- Excellent listening skills
- Excellent presentation skills
15 Technical Sales Support resume templates
Read our complete resume writing guides
1
Technical Sales Support With German Resume Examples & Samples
- Successfully communicate with contacts over the phone, email and in-person on a daily basis
- Exhibit strong interpersonal skills and a positive attitude toward client and co-workers
- Identify and qualify the key aspects of potential sale
- Overseeing sales cycle and seeing it through to close
- General knowledge of the software and IT industry
- Work across multiple departments within targeted organizations acting as a product evangelist when possible, in order to go "deep and wide"
2
Technical Sales Support Specialist Centers of Competency Resume Examples & Samples
- At least 2 years experience in IT storage solutions
- At least 2 years experience in storage virtualization concepts
- At least 2 years experience in client facing
3
Field Technical Sales Support for Power Resume Examples & Samples
- Bachelor degree or higher in Computer Science
- Have hands-on skill and experience on Linux system administration
- Experience on Opensource software, such as Hadoop, MongoDB, PostgreSQL, etc
- Experience on application performance tuning is a big plus
- Knowledge on IBM Power Systems is a big plus
4
Technical Sales Support to Industry & Distribution Sector Resume Examples & Samples
- Have pre-sales skills and experiences on Power Systems technology and solutions
- Familiar with Power System solution design, including AIX, PowerVM, HACMP etc
- Familiar with Oracle, DB2 usage is plus
- Experiences on Linux coding/porting is plus
- Have Knowledge on Cloud, Big Data & Analytics solutions
- Better to have AIX/Linux/Oracle hands-on skills
- At least 1 year experience in Power Systems technology and solutions
- At least 1 year experience in Power System solution design, including AIX, PowerVM, HACMP etc
- Basic knowledge in Cloud, Big Data & Analytics solutions
- Basic knowledge in Oracle and DB2 usage
5
Contributor Technical Sales & Support Resume Examples & Samples
- Under general supervision, serves as advisor to sales team, customers and potential customers regarding the resolution of moderately complex technical, scientific or engineering issues that affect the sale,
- Work with sales team and agencies to identify opportunities to improve business performance through the use of Sabre`s products and services
- Install Sabre products and services on agency workstations
- Provide consultancy to travel agencies on the GDS conversions
- Deliver “floor walking” during initial days after Client conversion
- Proficiency in delivering formal training programs
- May prepare operating manuals, references, or training manuals for customers and the sales team
- Support sales initiatives through delivery of product demonstrations
- Technical consulting, troubleshooting
- Research and documentation, investigate emerging technologies
6
Technical Sales Support MEP & Fabrication Resume Examples & Samples
- Demonstrate proposed solutions & product overviews and relate them to the customer’s work processes. Develop and conduct professional presentations & demonstrations, and support sales discussions with customers to generate sales of Autodesk solutions
- Works with the technical sales teams that support both direct sales and reseller sales channels. Partner with sales representatives to assist in the development, management and execution on strategies and tactics for closing business
- Must have a minimum of 4 years’ experience in a related field with collaboration expertise
- Experience with BIM on Healthcare and/or other challenging building types involving modern systems. Additional experience with BIM on Education, Hospitality, Retail and Government building types is an asset
- Knowledge of integrated Project Delivery (IPD) and other modern contractual delivery systems
- Proven successful implementations of BIM platform technologies
- Understands the MEP industry and maintains knowledge of future trends
- Understands project workflows from design, estimation, construction administration and coordination, and fabrication
- Knowledge of industry standards, workflows, data formats and interoperability techniques
- Understands BIM for MEP and how to articulate and convey corresponding benefits
- Experience with High Definition Laser Scanning is an asset
- Revit MEP
- AutoCAD MEP
- Fabrication CADmep
- Fabrication ESTmep
- Fabrication CAMduct
- Navisworks Manage
- ReCap
- Collaboration and Data Management Solutions like Buzzsaw, BIM 360 Glue, BIM 360 Field, beneficial
- Bachelor degree in Architecture, Engineering, Construction or related industry
- Ability to travel (20%+)
7
Technical Sales Support Resume Examples & Samples
- Demonstrate proposed solutions & product overviews and relate them to the customer’s business issues. Develop and conduct professional presentations & demonstrations, and support sales discussions with customers to generate sales of Autodesk solutions
- Must have a minimum of 4 years’ experience in Architecture and/or Construction
- Understands the Architecture and Construction industry and maintains knowledge of future trends
- Understands project workflows from design, estimation, construction administration, coordination and fabrication
- Understands BIM for Architecture / BIM for Construction and how to articulate and convey corresponding benefits
- Experience with competitive software within industry
- Revit Architecture
- AutoCAD Architecture
- Autodesk Navisworks
- Autodesk Quantity Takeoff
- Autodesk Showcase
- Collaboration and Data Management Solutions like Autodesk Vault, Buzzsaw, BIM 360 Glue, BIM 360 Field
- Excellent oral communication and writing skills
- Must have credibility to connect technically at the user level
- Experience working with Microsoft Windows and Office Products
8
Technical Sales Support Resume Examples & Samples
- Identify accounts that have high potential for rapid cloud adoption and significant Azure revenue
- Establish deep relationships with key business and technical stockholders that have the power to drive long-term cloud adoption within their company
- Developing a healthy pipeline of qualified opportunities for Microsoft Solutions with partner attach,
- Assisting other account team members on the technical input required to develop and expand customer contacts within all accounts
- Close collaboration with Account Managers and other Account Team members during Account Planning and Selling Process,
- Close collaboration with AMs, during Azure Discovery process to complete customer profiles relative to Microsoft Data platform,
- Working with the AMs to identify Azure compete gaps within targeted accounts and the ways in which Microsoft can dislodge the competition or augment the share of Microsoft technologies within these accounts. Ensuring competitive technology knowledge to the team,
- Contributing to solution opportunity generation plans for the Azure products that contribute to overall Account Planning efforts with the Sales Account Executive resulting in new compete deals and additional revenue,
- Migrating customers with competitive solutions onto Microsoft platform stack,
- Ensuring that self-readiness and the readiness of other TSPs/team members is maintained around Microsoft’s platform,
- Proving the proposed solutions by providing custom demos, assisted evaluations, and managing POCs,
- Report to customer as business objectives / business value conditions are met
- Ensure a consumption plan is built for all wins, the plan is executed and Azure consumption targets are met
- Develop customer’s buying vision for how Microsoft Azure can help them reduce costs and increase business agility
- Working with account team members, partners and/or Services to close deals by reinforcing the business value of Azure platform and acting as an interface between customers and partners/Services also ISV solution and Partners
9
Principal Technical Sales & Support Resume Examples & Samples
- Provide structured on site consulting engagements, including detailed understanding of the customers’ end-to-end business operations, processes & workflows, plus technologies and system architecture
- Identify opportunities to improve operational efficiency & automation
- Prepare detailed technical business scoping documents and presentation that demonstrate an understanding of the customers’ technology and business processes
- Translate into a technical offer for the commercial team, including the value proposition
- Establish and maintain effective Customer and Stakeholder relationships
- Work closely with Commercial teams to support new sales, renewals, and conversions
- Collaborate with the Country Director and Sales team to jointly plan for new sales opportunities and key renewals
- Identify and articulate new innovation opportunities for Sabre
- Conduct beta tests of new products for region
- Support integration of key 3rd party developers with Sabre
10
Technical Sales Support Resume Examples & Samples
- Technical sales/support experience
- Excellent listening skills
- Constant commitment to customer success
- Excellent communication (written and verbal) and interpersonal skills with the ability to articulate and educate customers about complex technology
- Expert knowledge of a variety of web-based applications
- Expert knowledge of Microsoft Office
- Experience with HTML, website publishing, and image manipulation in Photoshop or equivalent
- Experience with youth sports administration, even as a volunteer, is a plus
11
Technical Sales Support, Senior Resume Examples & Samples
- Work closely with the Sales, Account Management and Product Management teams to present Fiserv solutions to new prospects and existing clients. These presentations will be performed either in person or via a WebEx
- Coordinate with Product Management and Development to ensure that the necessary environments and the most current demonstrable product release is available for use
- Adhere to solution selling techniques in line with the Fiserv Way of Selling tools and methods in order to properly prioritize workload
- Experience working within the Banking industry or software sales within the Financial Service industry
- Experience indicating an understanding of / or ability to quickly acquire in depth knowledge of multiple product lines in support of the responsibilities above
- Proven ability to understand and effectively communicate with multiple functional groups
- Broad business acumen and understanding of needs in the financial services industry
- Creation of sales support materials to represent Fiserv’s solution offerings
- Strong problem solving skills and attention to detail
- High degree of professionalism in appearance and manner
- 50%
12
Technical Sales Support Specialist, Bangalore Resume Examples & Samples
- Sell drives solutions to customers, focusing on volume, mix and profitability targets for all Local PGs or Local BUs
- Establish and maintain effective customer relationships (from commercial to administrative functions). Register customer satisfaction issues in database and coordinate responses with by appropriate team members
- Contribute to the development of new market opportunities in the designated territory/channel/segment supporting other sales professionals
13
Technical Sales Support Specialist Resume Examples & Samples
- Support the Sales organization/customers in determining the most technically appropriate and cost-effective solutions
- Create and complete bids/estimations/quotations based on customer specification or customer requirements/budget in order to achieve both market competitiveness and high margin for the Company
- Prepare technical descriptions of the applied products and technology to support the proposal process
- Serve as a key technical resource in the assigned area of responsibility
14
Technical Sales Support Resume Examples & Samples
- Learn the function and application of power and cooling equipment including theory of operation, major components, capacities and capabilities, operating parameters, set points, and control interfaces
- Prepare, assemble and submit proposals in collaboration with Outside Sales team to meet Customer inquiries and deadlines
- Assist sales team and customers with technical support via telephone, email, drawings and submissions
- Troubleshoot with customers and partners to determine equipment problems in the field and provide solutions
- Visit potential customer sites to assist with correct design and application of products
- Understand and relay configuration and application of equipment including features and benefits of available options
- Provide customers with documentation including product selections, certifications and agency listings, ratings, submittal drawings, design details, and installation requirements
- Occasional travel to the US
- Post-secondary diploma/degree in an electrical, mechanical or controls discipline
- Excellent written and oral communication and interpersonal skills
- 2 to 5 years’ experience with electrical applications (Data Center Solutions applications would be a plus)
- Bilingual in English and French is an asset. French is mandatory
15
Supervisor, Technical Sales Support Resume Examples & Samples
- Solve customer technical challenges, educate and optimize customer production line status, successfully transfer learnings and results from new formula development phase into customer production phase
- Monitor and coordinate technical status and challenges in production with support from NBD lab team, production, project lead and supply chain management team
- Coordinate and facilitate sales process from order to cash in various customers, KPIs including customer order planning accuracy, customer account receivable, customer quality claim rate, customer goods return rate and others
- Routine documentation and report all technical and sales development status
16
Technical Sales Support Specialist Resume Examples & Samples
- Broad knowledge of available products and delivery processes
- Good technical understanding of product solutions that meet the customer expectations
- Prior commercial business experience and/or strong business-oriented mindset, and capability of understanding the commercial impact of the sales processes and supply operations
- Prior experience in manufacturing, process, operations, engineering or project management functions
- Works well with people
- Positive attitude. Willingness to initiate, lead and accept change
- Good communicator
- Organized work methods. Ability to work within established processes
- Ability to effectively present information and respond to questions from groups of trainees, managers and employees
- Experience in successfully working directly with a demanding customer base and other nationalities
- Ability to speak extemporaneously on related topics with all levels of KONE employees
17
Technical Sales Support Resume Examples & Samples
- Bachelors or Master’s degree in Mechanical or Industrial Engineering
- Highly skilled in utilizing AutoCAD, Microsoft Office programs and SAP
- Customer focused with high analytical and problem-solving skills
18
Technical Sales Support Resume Examples & Samples
- Provide direct Technical presales and aftersales support to the customers in North Italy
- Added-value aftersales assistance to customers -Level 2 and above- in coordination with our European Service Desk -Level 1- : System configuration, setup, commissioning, on-site support and training
- Grant the Technical Service Level provided to customers by the European Service Desk
- Keep updated the Project Pipe Line and lead all initiatives to coordinate projects with the salesforce and customers
- University degree in Electronic Engineering or in Telecommunication Engineering with competent understanding of electronic products and systems
- Experience in the installation of low voltage security systems would be highly appreciated
- We are hiring a good team worker
- Highly analytical and ability to resolve complex issues
- Strong personal organization and administration skills. Ability to multi-task effectively in a target driven and demanding environment
- Superb communication and people skills. Ability to communicate effectively, both verbally and in written form, at all levels
19
Technical Sales Support Resume Examples & Samples
- Formulates competitive bids and quotations, taking into account best available product and appropriate technical and commercial considerations for each individual situation
- Ensures quotations are well documented in a timely manner and with appropriate level of detail, including full and accurate costs
- Ensures achievement of established targets, through oversight and definition of improvement actions as needed
- Focuses on achievement of order target, Net Price Variance and Net Promoter Score (NPS)
- Manages the preparation of all technical (e.g. defining the most suitable technology and product types (s)), financial (e.g. quantifies hours of engineering and commissioning) aspects of the bid/estimate/quotation, indicating prices and trading conditions
- Processes order(s) into the SAP system, collects and archives documentation regarding the offer/order and records assumptions and decisions taken during the development process
- Regularly reports the status of the bids and quotations using SalesForce tools and collects and analyses the reasons for tenders being lost or won
- Maintains effective customer relationships to understand customer needs
- Provides any necessary technical support to sales persons during technical meetings with customers
- High School Diploma or GED AND 9 years of experience OR
- Associate’s Degree AND 7 years of experience OR
- Bachelor’s Degree AND 5 years of experience
- Master degree in engineering
- Engineering certification
- 8 years’ experience in documenting business requirements
20
Technical Sales Support Resume Examples & Samples
- Higher technical education
- Very good PC skills - AutoCad, MS Office
- Very good technical skills
- Orientation in technical documentation
- Fluent Czech and English- both spoken and written
- Good team worker
- Previous work experience is an advantage
- Good opportunity for graduatesPlease add all relevant information
21
Technical Sales Support Specialist Resume Examples & Samples
- Assist the operative sales growth and sustaining the long-term business development of the GPG in the region
- Prepare and deliver technical presentations, trainings and demonstrations for global support community and both internal staff and customers
- Offer technical advice and provide comment on enquiry specifications with regard to ABB products or systems or applications
- Offer product or solution and service related training to drive competency transfer into the LSU’s and markets
- Provide technical and solution support for the GPG building Automation Portfolio
22
Technical Sales Support Resume Examples & Samples
- 1). Maintain and increase the profitable sales of Schneider Electric’s offer within the Key Account
- 2). Successfully Implement and enforce the Schneider Electric Ltd Distributor Policy at Corporate, Buying Group and Regional Director level
- 3). Working with the Entities, develop and drive actions to maximise the leverage opportunities of the Schneider offer where appropriate
- 4). Own and co-ordinate key customer issues, taking appropriate action to solve problems and minimise customer disruptions
- 5). Develop effective working relationships at Corporate, Buying Group and Regional Director level becoming recognised as the customer contact for Schneider Electric Ltd
- 6). Manage the cost expenditure forecast
- 7). Working with Marketing Services and the Channel Marketing Managers, play an active role in ensuring that Schneider Electric Ltd has the appropriate Distributor coverage
- 8). Successfully implement and leverage Corporate incentives to realise our growth ambitions
- 9). Work with the Channel Marketing Managers and the UK Commercial Managers to ensure we proactively manage any potential shortfalls in performance
- 10). Co-ordinate the activities of the Channel Marketing Managers within the Entities to ensure a consistent, best for Schneider approach to our Channel
- 11). Understand and communicate the appropriate management information including market, competitor, economic and business conditions, technological development, trends, people, etc
- 12). Be a champion of organisational change consistently contributing to improving the processes to which you contribute
- 13). Develop and deploy a Strategic Account Plan that will deliver year on year increased % share in the Key Account turnover. The specific % will depend on the Key Account Managed
- 14). Take ownership for the development of your competencies in line with the Schneider Electric Ltd Competency Framework
23
Technical Sales Support Resume Examples & Samples
- Supporting and troubleshooting current processes
- Identifying areas for improvement and implementing changes to realize benefits
- Continuously integrating new features and products to expand program/process capabilities
- Increase effectiveness of quotation activities by reviewing incoming RFQ/RFI’s from all customers and identifying projects that are being quoted through multiple OEM’s, Distributors, Solution Providers, EPC’s, end users and Contractors
- Provide a single channel for all inquiries from motors, drives, motor control centers, and low voltage switchgear customers, and demonstrate the capability of determining the appropriate channel to utilize for each; thus bringing the customers’ needs in line with our organization’s capacity for both risk and reward
- Establish expert level working knowledge of national distributor network and assist sales by working closely with regional distributors to increase competitive offering of Siemens Drives Technology and BTLV products
- Provide pre-sale support by demonstrating general knowledge of motors & drives offering and familiarity with technical product literature
- Establish, maintain and expand current knowledge of Siemens motors, drives, motor control centers, and low voltage switchgear products, and be able to discuss proper application and product capabilities when requested
- Manage interface between TSE’s and customer base with the goal in mind of facilitating effective time management of available resources. These duties will include properly assigning appropriate TSE to customers’ inquiries based on depth of knowledge and workload of available resources
- Utilize Business Unit level committees to review and define projects
- Periodically accompany sales engineers on customer visits, product demonstrations and presentations
- Attend available training courses related to assigned product scope
24
Technical Sales Support Professional x Resume Examples & Samples
- Provide input and support and define/execute - within the Division and Region strategy framework and with the support of regional Sales Management – a suitable Sales strategy and business models for the Division Sales unit within the own region/area, including strategic marketing direction, go-to-market strategies, channel and industry strategies
- Collate (on a monthly basis) market pictures, project pipeline and order forecast lists and support factory blue collar and white collar load planning in BUs. Transfer information to Sales Operations in Region and HQ to collate figures for aggregated views
- Systematically analyze, track and early identify market and customer trends and market prices relevant for the Division portfolio and feedback to other Sales Operations functions in region and HQ
- Perform customer segmentation and Sales funnel studies
- Set regional requirements for product development inputs and target pricing
- Conduct market, competitor and customer analyses for strategy development and tactical sales support, using external and internal information sources and collate them to a full market picture for the region and support collation of a worldwide picture together with the Sales Operations functions in HQ and the other Sales regions
- Gather information from competitors in region, validate and forward it to other intelligence functions in HQ and region. Forward competitive information from other regions to the other Sales colleagues in region
- Define and support execution of external marketing and communication strategy including definition and agreement on key messaging and channels, preparation/adaptation of standard presentations, brochures, articles, ads and papers, preparation and participation in trade shows, industry events, Customer days, etc
- Roll out agreed training plan in region and support execution of trainings in region
- Provide knowledge and expertise in use of CRM and Sales tools
- Ensure Field Sales are updated with latest fighting guides, solutions & product offerings
25
Technical Sales Support Professional Resume Examples & Samples
- Develops, designs and completes customer proposals in technical aspects
- Performs site surveys to develop base design or installation plans
- Analyzes customers' technical setup in order to better judge on aspects of product and solution integration
- Completes technical analyses and supports proposal process at any stage as part of the sales team
- Performs the review of task plans, drawings and installation schematics and provides guidance in the phase of product test integration
- May support completion of service contracts (i.e. planning and estimation of labor categories, rates, material cost, etc.)
- May manage respective sub-contractors
- Experience in global companies - An Advantage
- Up to 2 years experience in similar position
- Proficient in Microsoft Office (Especially Excel / PowerPoint)
- Teamwork skills with the ability to listen and be sensitive to customers & colleagues
- Ownership of tasks and results orientation
- Engagement and dedication with high sense of ethics
- Fluent in Arabic, English, French (speaking, reading and writing)
26
Technical Sales Support Resume Examples & Samples
- Formulates competitive bids and quotations, taking into account best available product and appropriate technical and commercial considerations for each individual situation. -Ensures quotations are well documented in a timely manner and with appropriate level of detail, including full and accurate costs
- Fluent experience with Windows Office (Word, Excel, PowerPoint) along with previous experience working with ERP systems such as Oracle or SAP
- Familiarity with SalesForce.com reporting, data entry and manipulation
- Self-starter and effective communicator who is passionate about his/her position and committed to fostering a “team” approach and achieving successful results
27
Technical Sales Support Lisbon Resume Examples & Samples
- Provide bid support
- Perform bid plan coordination activities
- Provide feedback to Sales Rep, Sales manager regarding current and anticipated Proposal Documents
- Prepare professionally written responses to Proposal Documents that specifically address customer and tender requirements while positioning for success
- Ensure compliance, accuracy, timeliness
- Assist in the organizing of promotional events
- Prepare and deliver promotional presentations
- Graduate on Life sciences
- Excellent written communication skills
- Proficient in Office Applications and Adobe Acrobat
- Be able to grasp technical concepts easily, manage resources effectively, and work well in a driven atmosphere
- Strong attention to detail and follow-up
- Deadline focused and ability to work under time constraints
- Must be able to communicate effectively and in a constructive manner with management, peers and other coworkers
- Check company brochures and similar documents
- Organising and hosting presentations and customer visits
- Assisting with promotional activities
- Helping to organise market research
28
Technical Sales Support / Solutions Manager Resume Examples & Samples
- Advise customers as a trusted partner within the scope of a technical engagement
- Proactively and commercially engage with existing customers on new possibilities and opportunities
- Support and manage pilot/upgrade/expansion/migration projects in strong cooperation with our partners and the operations team at Secusmart
- Expand technical knowledge within a major strategic partners’s sales force by training and presenting the unique selling points of the Secusmart solution will also be required on a regular basis
- Provide technical expertise and knowledge of the Secusmart solution as well as articulate and evangelize the Secusmart solution to end customers and Indirect Partner technical staff
- Deliver technical product expertise to customers, strategic partners, participate in and present at regional trade shows that have a technical audience
- Technical sales documentation to support partners
- Coordinate pilots with the largest government clients in the country
- Train our own Sales team regarding technical details of our NIAP approved solution in strong cooperation with our own R&D and Product Management
- Bachelor’s Degree in Computer Science, Engineering or similar
- Prior experience in technical presales of software platforms or end to end solutions in large enterprises
- Excellent technical skills and strong analytical and diagnostics skills
- Knowledge of network protocols and services (LAN/WAN routing, switching, firewalling, proxies, VPN, SIP, DNS), software distribution and asset management
- Knowledge of Windows Server 2008/2012, Active Directory and Exchange Server
- Knowledge of BlackBerry Enterprise Server 10 & 12
- Technical knowledge on how firewalls, proxies, software distribution, asset management, network infrastructures work
- Confident and effective public speaker
- Some knowledge regarding encryption would be helpful
29
Technical Sales Support Resume Examples & Samples
- Liaise with the customer to understand their requirements where necessary
- Work with the production / engineering and procurement departments to establish a solution that is fully costed with a lead time
- Generate a quotation or commercial and technical proposals and tenders
- Work with the Sales team, agent and client to close the order
- Ensure sales database is updated as appropriate
- Undertake any reasonable duties specified by the Management Team when required
- IT Literate – Word, Excel, Sage, CRM
- Knowledge of load monitoring equipment or a background in an engineering / technical company would be a distinct advantage
30
Technical Sales Support Resume Examples & Samples
- Perform project take-offs by reviewing single line diagrams/specifications and interaction with consultants, distributors and end customers
- Prepare and issue professional quotations meeting specifications with product content favorable to Eaton
- Support Eaton sales representatives with quotation follow-up and preparing cost saving alternatives
- Manage flow of project quotation requests for assigned territory and provide feedback to manager and sales representatives on issues, opportunities and workload requirements
- Perform all job functions with adherence to Eaton's Philosophy and Values as well as the Safety and Environmental standards
- Degree or diploma from an accredited institution
- Must reside within an 80 km range from our facility in Halifax, Nova Scotia
- Eaton doesn’t provide sponsorship, only candidate that are legally allowed to work in Canada will be considered
- Degree or diploma in Electrical Engineering Technology
- Sales experience in the electrical industry
31
Technical Sales Support Resume Examples & Samples
- Interact with Lydall PM customers supporting various needs (example: typical properties sheets, quotes, specifications, samples, customer inquiries)
- Serve as primary sales contact for “Non-Account Managed” customers
- Ensure efficient sales process (customer inquiry to shipment invoice)
- Follow up to determine status of sample media evaluations and sales forecast
- Develop strategic sales method to prospect and reach new potential customers
- Together with Business Manager, identify markets and applications of interest for detailed prospecting, research potential customers and create a prospect list
- Perform prospecting via telephone and e-mail to build new business opportunity pipeline (issue weekly report of prospecting activity and opportunities)
- Respond to and qualify leads generated through Lydall PM web site
- Support other functional groups within Lydall PM with written information concerning product availability, changes, or other items that could affect sales revenue
- Assist Customer Service in the modification of existing BtoB relationship (payment terms, min order quantities, grade consolidation, specification modification, width utilization, raw material changes)
- Maintain quarterly sales forecast for all “Non-Account Managed” Performance Products customers
- Learn the basics of the manufacturing processes utilized by Lydall PM, the products produced, quality control test procedures, customer processes, customer markets served and end application requirements to the extent required to serve as a knowledgeable source of information for customers
- Must adhere to all company and location policies and safety rules
- Must be able to work extended hours when required
32
Technical Sales Support Specialist Resume Examples & Samples
- Reading and interpreting solicitations (RFPs or RFIs) to identify critical items required for compliant responses and create proposal outlines, schedules, and compliance matrices. May also require quick turn-around -- extensive reading, comprehending, and summarizing of key data to assist the bid review board with decision making
- Providing shell proposal sections, creating/customizing graphics, formatting resumes, drafting cover letters or modifying boilerplate materials
- Creating/formatting documents, presentations, and spreadsheets as needed in response to
- Competency: Organization skills and demonstrated ability to prioritize multiple projects at a time. Must have excellent written communication skills. Demonstrate a proficiency in Microsoft Office Suite of products. Ability to create customer grids and graphs in Excel is a plus. Ability to use Visio is also a plus
- Associate degree in Business preferred or equivalent job experience
33
Technical Sales & Support Survey Resume Examples & Samples
- Lieca, Topcon, survey knowledge
- Ability to develop intimate customer relationships
- Proven experience in selling products & services to end user
- Entrepreneurial spirit
- Confidence to work on own initiative
- Good planning and preparation skills
- Ability to work effectively under pressure
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Technical Sales Support Specialist Resume Examples & Samples
- Excellent communication skills and fluent in English (Written & Verbal)
- Strong Technical writing experience
- Must be organized, energetic and able to work in a fast-paced environment
- Enthusiastic and with a strong drive for excellent Customer Service
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Technical Sales Support Specialist Resume Examples & Samples
- Determine scale of simple and complex drive systems, possibly with support from other teams where required
- Draw up quotations and proposals, in addition to tracking them and any associated projects in close cooperation with field sales staff
- Provide support during projects, including technical clarification of specifications, documentation, and monitoring of deadlines
- Ensure that all master data is maintained and updated efficiently and effectively using various IT tools (OMS, SAP, and CRM)
- Manage incoming complaints with the necessary diligence and professionalism
- Support process of evolving defined sales strategies in sales region/industry segment
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Technical Sales Support Specialist Resume Examples & Samples
- Contract, claims and procurement management
- Stakeholder relations Acts as key contact for the customer and an escalation point for project issues. Builds and maintains strong relationships with internal and external stakeholders and effectively communicates with all stakeholders
- Health, safety and environment (HSE)
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Technical Sales Support Specialist Resume Examples & Samples
- You have to work in close coordination, pro-actively and collaboratively with all the sales segments, Marketing / specification, Channel Management and service teams in the country to address any technical related issue of the customer
- You will have to work with all the respective BUs for the product updates and impart the same to the customers
- Technical Support to the Oman customers (Channel partners, EPCs, Clients and consultants)
- Addressing the claims/quality issues (NCR and CCRPs) of all partners and the customers
- Attending the customer complaints in coordination with the country service teams
- Conducting product trainings for the channel partners for their respective products
- Ensuring the channel partner annual audits are completed on time and the actions are planned on the recommendations and findings
- Supporting and educating the partners/customers for short circuit and discrimination studies
- Conducting trainings for component selection (ArTu, T&B, UPS, SFC, MV, Motors, Drives …)
- Actively use SFDC to collaboratively share information in a systematic way
- Help/support Customers in Earthling and Lightning protection system designs
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Technical Sales Support Specialist Resume Examples & Samples
- Respond to incoming queries from customers/channels and global ABB sales force with regard to power conditioning products and applications
- Perform methodical studies to define the most suitable technical solutions to meet customer needs
- Take ownership of the Factory Acceptance Testing process with customers
- Update product documentations and drawings
- Proactive monitoring and control of products in manufacturing
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Technical Sales Support Resume Examples & Samples
- Support the Sales Managers in promoting IAM portfolio of products
- Support the Sales Managers in preparation of proposals /quotations for IAM contracts. Capture customer requirements, respond to customer queries and support the resolution of customer issues
- Liaise with the relevant Product Centres or other RR offices to share and obtain relevant project information for quotations and technical specifications
- Assist the sales teams to achieve their revenue targets and identify new opportunities
- Pro-actively review outstanding quotations, orders and debts and update the customer regularly
- Manage and develop long term relationships with select customers
- Develop sales and marketing material
- Develop product and sales configuration tools
- Use of appropriate systems and tools to assist in managing local business in accordance to the Sales process
- Qualified to Bachelor or Master degree in relevant discipline
- Relevant experience in a Marine or related industries
- Experience in technical sales, sales and/or account management
- Experience working with Sales teams
- Knowledge of Rolls-Royce products and services is preferred
- Candidates with experience in technical sales of AE&C and Systems will be preferred
- Organisational & Analytical Skills
- Fluent written and oral communication skills in English
- Pro-active self-starter, results orientated and strong team player
- Interpersonal and customer-focus
- Time Management & Assertiveness
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Premier Technical Sales Support Resume Examples & Samples
- Take ownership and respond to cases in the CRM tool submitted via email, application, or voicemail
- Handle inbound customer calls and create cases; make outbound calls as needed
- Respond promptly to correspondence from customers
- Facilitate collaborative case work with other departments (Sales, Operations, Product Team, Hardware, SVT, etc.)
- Continued training, development, and certifications
- Participate in knowledge based content creation and playbook edits
- Education/Learning Experience: BS or BA or equivalent years of experience
- Work Experience: Customer Service experience required, Technical Support experience preferred
- Skills/Knowledge
- Capable of managing difficult or emotional customer situations and building rapport
- Ability to understand and escalate issues efficiently and appropriately
- Prioritize effectively within tight schedules and a fast paced environment
- Enthusiasm and positive attitude in context to the role
- Strong work ethic and customer service orientation with high integrity and ethics
- Commitment to professionalism, follow-through and attention to detail
- Very strong internet and computer skills
- High technical aptitude for assimilating technical concepts and new technology
- Ability to work flexible shift, which may include early morning hours, late night hours or weekend hours
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Technical Sales Support Specialist Resume Examples & Samples
- Develop, research and create sales orders for solutions in a specified region
- Conduct technical and conceptual demonstrations and presentations
- End user and general technical sales trainings
- Software solutions workflow design, installation, training and implementation
- Supporting sales reps on sales calls over the phone and in the field
- Post sale technical support and revenue generating activities
- Propose and close sales that achieve total revenue growth, profit and customer satisfaction
- Sustain sales activities; appointments, demos, proposed solutions, and database updates
- Keep abreast of changes in software technology and understanding of basic user abilities
- Strong IT and technical background
- Strong interpersonal and sales skills
- Document management and imaging knowledge
- Windows desktop/server and Mac operating systems
- Project management (implementation scheduling) a big plus
- MCSE
- BS Computer Science or related
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Industrial Technical Sales Support Specialist Resume Examples & Samples
- Work with and support the industrial account managers to achieve sales goal
- Promote and coordinate the use of the Technology Applications Center for customer demonstration, product testing, and sales support
- Conduct energy efficiency and process improvement research for developing new applications for industry
- Perform programming changes as needed to PLC network used at the TAC to control equipment and record data
- Perform routine maintenance and repairs to equipment located at the TAC
- BS in Engineering is preferred
- Work experience in manufacturing AND/OR experience in the electric utility business required
- Understanding of manufacturing processes
- Knowledgeable of electro-technologies for industrial processes
- Understanding of the utility business
- Ability to design and fabricate components to be used in product testing
- Understanding of PLCs and other industrial controls platforms
- Proficient in Microsoft Word, Excel and Powerpoint
- Excellent communication and interpersonal skills combined with personal drive and energy
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Technical Sales Support Field Representative Business Inkjet Printers & Large Copiers Resume Examples & Samples
- Provides pre- and post- sale technical support to both Dealers and Commercial End-User Customers
- Assists customers with product configuration, integration, system interface requirements, and installation
- Provides technical expertise to Sales Region
- Provides technical feedback to Product Management based on customer contact
- Provides support for Customer Relationship Management (CRM) application
- Collaborates with product management to develop and deliver training
- Leverages industry knowledge and experience to identify competitive technical advantages and recommend appropriate solutions
- Prepares and delivers strategic product demonstrations for existing and prospective customers
- Understands and can explain complex concepts to technical and non-technical audiences
- Develops original technical documentation for supported customers
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Technical Sales Support Specialist Resume Examples & Samples
- Offer technical advice and provide comments on enquiry specifications for customers/channels/sales engineers with regard to ABB products/systems/applications
- Provide technical support during the technical meeting, product presentations, and negotiations and propose technical solutions for complex queries
- Prepare and deliver technical presentations, outline drawings and demonstrations for both internal staff and customers on complex product issues
- Prepare and check technical articles for publication and offer product/solution/service related training
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HDD Technical Sales Support Resume Examples & Samples
- Bachelor’s degree (preferred Science or Engineering Field) & 5 years field experience directly related to drilling fluids
- Proficiency with the use of all water based drilling fluids
- Proficiency with use of solids control equipment such as shale shakers, shaker screens, mud cleaners and hydro-cyclones
- SafeLand/SafeGulf, OSHA 10 Hour and OSHA BasicPlus (refinery training) Certifications (Can be obtained after hire if necessary)
- Certificate of Completion of Basic Drilling Fluids School administrated by a drilling fluids industry company or independent certification school (preferred)
- Candidates must be able to legally work and reside in the US, without sponsorship
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Technical Sales Support Administrator Resume Examples & Samples
- Holistic knowledge of products and delivery process, handling tension between sales and supply
- Good technical understanding of product and service solutions that meet the customer expectations
- Understands and has knowledge of norms and requirements that are applicable for each project
- Takes safety aspects into account and selects environmentally sustainable solutions when possible
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Technical Sales Support Resume Examples & Samples
- Opleiding/Ervaring
- HBO denk- en werkniveau, bij voorkeur opleiding in de Techniek
- Minimaal 3 jaar ervaring op onderdelen coördinatie is vereist
- CE-certificaten
- Nederlands, Engels en Duits
- Europese wet- en regelgeving, zoals Pressure Equipment Directive (PED)
- Materialen en producten kennis van compressoren, randapparatuur en aanverwante accessoires
- Bedrijfsorganisatorische technieken zoals planning en kostenbeheersing
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Technical Sales Support Specialist Resume Examples & Samples
- Provide technical support during meetings and negotiations
- Perform analytic and diagnostic studies
- Manage technical presentations
- Provide training related to products, solutions and services
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Technical Sales & Support Resume Examples & Samples
- Providing technical support by identifying technical problems and determining corrective actions in any Service category
- Investigating customer needs, provide technical consulting and assistance on Service solutions to management and customers
- Determining effective Service applications and innovative methods to develop, market or manufacture new Service offerings
- Managing customer relationships and ensuring accurate exchanging of technical information with the customers, ensuring high level of customer satisfaction
- Preparing all required technical documents and reports for project contracts in a timely manner
- Participating in maintenance meetings and improvement activities providing suggestions for product and quality improvement
- Providing technical support and coordination for the Service team. Assigning tasks to internal and external technicians and monitor performance
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Technical Sales Support Resume Examples & Samples
- Learn the function and application of Vertiv product offerings, including theory of operation, major components, capacities and capabilities
- Investigate and resolve issues as they arise to provide customer service and satisfaction in a prompt and accurate manner
- Configuration and application of equipment including feature / benefits of available options
- Prepare, assemble and submit proposals in collaboration with Outside Sales team to meet customer inquiries and deadlines
- Provide customer documentation, including product selections, certifications and agency listings, ratings, drawings, design details and installation requirements
- Upselling on promotions and special incentives
- Assist Sales team and customers with technical support via telephone, email, drawings and submissions
- Connect with and utilize other available support personnel from factory engineering and product management, to obtain details required to ensure customer satisfaction
- Visit customer sites
- Occasional travel to the US may be required
- Bilingualism in English and French is required. Ability to read and write on a technical level in both languages is a must
- 1 to 3 years of experience with related applications (Data Center Solutions applications would be a plus)
- Ability to read and understand technical documents in English and French
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Technical Sales Support Resume Examples & Samples
- Post-secondary diploma/degree in an electrical or mechanical discipline
- 2 to 5 years of experience with electrical or mechanical applications (Data Center Solutions applications would be a plus)
- Ability to read and understand technical documents
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Technical Sales Support Resume Examples & Samples
- Daily customer interaction to administer, and promptly respond, to all technical inquiries, regulatory sub-registrations, and questionnaires
- Manage, and continuously improve, the flow of information to customers and between internal departments. Maintain the content on the shared information sites in relation to technical literature from the business units
- Manage the information flow of new documents to the internal and external databases and CMC. Maintain current Product data sheets at direction of Marketing. Develop and implement internal communications process to insure adequate, on-going review of the data sheet accuracy
- Assist in creating new technical literature to support the business teams. Propose and draft technical papers to address information gaps as identified by customer inquiries
- Support Sales and Marketing strategies established for channel partners through joint calls at target accounts, providing technical training to distributors, and trade show participation
- Respond to inquiries worldwide as to chemical equivalents, functional equivalents, sales leads, etc
- Internal training for sales on technical presentations and accessing; SharePoint site, MSDS site, standard documents, and other information
- Customer connection for Regulatory/Analytical component of quat level testing for our strategic or problem sub-registrants. Conveying to customer the results and coordinating with Customer service the quarterly billing of said customers
- Create documents used for customer response, under ISO guidelines, with training procedures and regularly scheduled reviews of documents
- BS (Chemistry or Biology preferred)
- 5 -7 years marketing, sales, or technical service experience in the allied chemical industry
- Office Environment. Some domestic US travel
