Technical Support Engineer Resume Samples

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LD
L Dietrich
Lonny
Dietrich
7891 Maggio Point
Dallas
TX
+1 (555) 674 0629
7891 Maggio Point
Dallas
TX
Phone
p +1 (555) 674 0629
Experience Experience
Los Angeles, CA
Technical Support Engineer
Los Angeles, CA
Torphy Inc
Los Angeles, CA
Technical Support Engineer
  • Work closely with Red Hat development engineering, and assist production support engineers and technical account managers
  • Manage the contract and queue with all tickets end to end working closely with shift leads and Duty managers/ Team Managers
  • Work closely with the Customer Success Manager (CSM) and Managed Services Representative to maintain visibility and provide consistency to the Customer
  • Provide initial response, operational assistance, and development of software workarounds and/or resolutions
  • Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time
  • Provide proactive communication to clients, account managers and project managers
  • Offer developer-to-developer assistance for the Red Hat JBoss Middleware suite
present
Philadelphia, PA
Technical Support Engineer
Philadelphia, PA
Daniel and Sons
present
Philadelphia, PA
Technical Support Engineer
present
  • Workaround management - Create and manage workarounds, removing once the permanent fix has been initiated
  • Escalation Point for any non-adherences or ticket quality management for the contract. Work on driving improvement actions with Duty managers/ Team managers
  • Work closely with Red Hat development engineering and assist production support engineers and technical account managers
  • Develops and implements network enhancements and makes recommendations for improvement
  • Provide post sales technical support for 1353 NM, 1354 RM, 1350 OMS, Optical Management System (OMS) and Network Management System (NMS) product lines
  • Identify, develop and execute an individual development plan with minimal management direction
  • Work closely with Red Hat Development Engineering and assist production support engineers and technical account managers
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Carnegie Mellon University
Bachelor’s Degree in Computer Science
Skills Skills
  • Good communication skills with ability to use it effectively and persuasively, and be able to respond professionally to customers queries
  • Highly analytical with extreme attention to details and the ability to derive facts quickly, methodically, and accurately
  • Detailed knowledge of MS Exchange 2003-2013 AND/OR Detailed Knowledge of Lotus Domino 6.5.4 and 7 (Version 8
  • A very good knowledge of Dutch and German language is important. Good knowledge of English is
  • Working knowledge of CRM s (customer relationship management) and Knowledge systems -any major CRM or Knowledge system e.g. JIRA, Salesforce.com etc
  • Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
  • Detailed, organized and results oriented, with a strong level of attention to detail
  • Excellent knowledge of transit industry. Comprehensive knowledge/experience with Thales products will make you an ideal candidate
  • Knowledge on HPUX and RHEL operating systems. Knowledge on SNMP, TL1, REST, TMF814 protocols. Knowledge on Shell, Perl and other scripting languages
  • Working knowledge of CRMs (customer relationship management) and Knowledge systems - any major CRM or Knowledge system e.g. JIRA, Salesforce.com etc
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15 Technical Support Engineer resume templates

1

Technical Support Engineer Resume Examples & Samples

  • Experience with installing Linux, Macintosh, and Windows operating systems, hardware, and peripherals
  • Strong skills in hardware setup, troubleshooting, diagnosing hardware failure, and the ability to reseat, repair, or replace components (including DIMMs, storage media and drives, video and other cards, fans, and others)
  • Ability to apply excellent customer service and communication skills in a demanding, deadline-oriented environment
  • Must be able to move workstations and monitors
  • Basic network troubleshooting skills, including understanding of DNS and TCP/IP as it impacts hardware deployment, familiarity with patching network cables
  • Two to five years of experience in a computer hardware service environment
  • Certification or experience in Apple, Dell, or HP hardware repair
  • Expertise with hardware and software troubleshooting tools, including shell scripting
  • Familiarity with animation production pipelines
  • Proven track record in creating documentation and user guides
2

Technical Support Engineer Resume Examples & Samples

  • Provide Help Desk/Service Center support, monitoring all inbound calls for the Studio
  • Support a wide array of software packages both internally developed and purchased from third parties
  • Take ownership of calls and attempt to resolve all calls at their level, only escalating when Tier 2 teams are necessary for problem resolution
  • Support multiple hardware and operating system platforms including Mac, Linux, iOS and occasionally Windows as well as related software, printers, networks, remote access, and connectivity
  • Utilize a consolidated, Studio-wide ‘help desk’ process that supports the recording and resolution of problems and service requests submitted by end-users
  • Apply solutions where possible and appropriately route calls and monitor all activities until the issue is effectively closed
  • Work with management to continually hone Help Desk procedures and policies
  • Support self-help and on-line training methodologies, to enable users to easily solve their own issues including documentation and video training
  • Collaborate effectively with other Technology teams to define how end-user support should be coordinated, delivered, standardized and communicated
  • Oversees the problem resolution of technical issues and recommend process improvements
  • Act as a collaborator with the larger Technology team including possible night or weekend work
  • Minimum 2-5 years experience in technical support or front-end user support, preferably in a production setting
  • Strong knowledge of Linux, OSX, or other Unix
  • Experience with software packages used in the Animation or VFX industries such as Nuke, Maya, Photoshop
  • Experience with productivity applications such as Open Office, Microsoft Office, and Google Docs
  • Experience in a help-desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated, etc
  • Install, configure, and maintain desktop and laptop computers as well as mobile devices
  • Must have the ability to backfill and support other team members, when needed
  • Required to provide individual user-training, on workflows, script/tool usage, mobile device usage and/or production and Studio procedures
  • Excellent Communication skills and strong customer-service orientation
  • Strong analytical problem solving skills
  • Able to multitask in a highly complex, diverse, production environment
  • Able to quickly prioritize decisions given incomplete and conflicting knowledge
  • Highly self-directed, being able to both manage and (re)prioritize the multiple concurrent and competing challenges, issues, ambiguities, and contradictions that, inevitably, occur when supporting production
  • Deep knowledge and experience with Linux or Macintosh system administration
  • Configuration or administration of issue tracking systems such as RT or Jira
  • Experience with CG Animation, Visual Effects, or Video Game production environments
  • Familiarity with systems tools and protocols (e.g. SNMP, OpenView, Nagios, iperf, Zabbix)
  • Knowledge of work from home systems such as PCOIP and RGS
3

Technical Support Engineer Resume Examples & Samples

  • Excellent listening skills and a strong sense of customer service
  • Quick learner and Team player
  • College degree with a computer science or related major
  • 3-5 years technical support experience in the network management field
  • Knowledge of routers, switches and firewalls from vendors like Cisco, Checkpoint and F5
4

Technical Support Engineer Resume Examples & Samples

  • Experience in Network Administration or in a related field or area
  • Familiarity with standard concepts, practices, and procedures relating to Windows Operating Systems, Windows networking and troubleshooting Windows network environments
  • Utilizes experience and judgment to plan, document and accomplish goals
  • Ability to manage multiple high priority tasks
  • A degree of creativity and latitude is required
  • Ability to fully integrate in a team of support engineers
  • Effective written and verbal communication skills required
  • Good Knowledge of Non-Windows based Operating Systems (Linux, Solaris, Mac)
  • Experience in SQL administration
  • Experience with Patch Management and Endpoint Protection
5

Technical Support Engineer Resume Examples & Samples

  • An experienced Customer Facing Support Professional, you will ideally have worked within the European subsidiary of a multi-national organisation. You will be able to respond to complex incidents both verbally and in writing, as the situation demands
  • Excellent interpersonal skills, coupled with the ability to work in high pressure environments
  • Demonstrably good understanding of
  • IP; familiarity with firewalls, routed networks, video/audio across IP, and issues which can disrupt video/audio traffic
  • ISDN and Private Digital Networks
  • MS UC environment, including
  • Designing, implementing, and troubleshooting OCS and Lync
  • Experience configuring, managing and maintaining Exchange
  • Knowledge of audio and video conferencing, and audio-visual equipment, and the relevant industry standards which apply to their successful use in complex multivendor environments
  • Polycom CVE qualified (or attain qualification soon after commencing employment)
6

Technical Support Engineer Resume Examples & Samples

  • Technical interface between customer and Polycom
  • Available to work standard and non-standard work weeks and travel with very limited advance notice
  • Maintain and update dispatch tickets, trip reports, and customer records in CRM database
  • Work with Project Management, Systems Engineering and Tier 3 Support teams on Project Planning for complex product implementations
  • Engage in longer term project planning and possible consultation services with assigned customers
  • Fluency in Mandarin and English is required
  • Prior field service experience including travel and support of multiple products
  • Previous experience working with and installing conferencing / telephony hardware is required
  • Strong Windows Server skills required- Exchange and Active Directory experience is desired; MCP/MCSE is a plus
  • Must have very strong interpersonal and communication skills and the ability to relate in a highly professional manner with customers, management and peers under various working conditions
7

Technical Support Engineer Resume Examples & Samples

  • Respond and resolve customer issues in a timely manner while delivering the highest level of customer satisfaction
  • Partner closely with Account Management on account planning by applying technical knowledge on solving business challenges while contributing towards long term revenue
  • Triage cases, assigning to the appropriate teams while owning escalations, bugs and feature requests, including the prioritization of open issues with key stakeholders
  • Utilize in depth technical knowledge to improve processes that drive greater efficiency and customer satisfaction
  • Actively contribute to the Customer Resource Center through knowledge articles and webinars
  • Partner closely with the product management on defining best practices and processes, while providing feedback on product usage by customers
  • Create framework and reporting structure to enable tracking and distribution of key metrics on work drivers covering product bugs, feature requests and issues
  • Coordinate internal and external communication on the resolution of customer issues and product updates
8

Technical Support Engineer Resume Examples & Samples

  • Understand Polycom’s products and solutions and ability to articulate the same to customers/partners
  • Understand technical issues raised by customer
  • Configure, trouble shoot and resolve complex issues for the customers
  • Use labs environments to re-create complex customer problems
  • Use remote trouble shooting session in resolving the customer issues
  • Analyze complex logs to troubleshoot customer issues and then provide the effective resolutions
  • Document troubleshooting and problem resolution steps
  • Provide training to customers when required
  • Offer an expert level support in Voice and Video technologies
  • Take overall ownership of technical issues, and working with different teams resolve more advanced issues when necessary
  • Assist in program reviews/providing feedbacks to partners, customers and engineering leadership
  • Build/Maintain relationships with key external and internal stake holders
  • Share the best practices/lessons learned with rest of the teams
  • Self-learner who is enthusiastic in continuous learning and good team player
9

Technical Support Engineer Resume Examples & Samples

  • Help test alpha and beta products
  • Experience configuring SAN Storage Arrays
  • Experience with Microsoft Cluster Services (MSCS)
  • Working knowledge of backup software (EMC Networker, VERITAS Net Backup, Tivoli Storage Manager, Backup Exec)
  • Working knowledge of backup hardware
  • Experience with Cisco or Network hardware manufactured products
  • Experience with switch and routing protocols (CCNA)
  • Experience with VCB (VMware Consolidated Backup)
  • Experience with VERITAS Cluster or EMC AutoStart
  • Experience with scripting and programming (C, C++, Perl, Python and Intel Assembly)
  • Basic understanding of TCP/IP networking stack
  • Experience in an enterprise LAN/WAN environment
  • Experience with Windows and Linux Networking
  • Ability to look at and analyze network traces. (ethereal, wireshark, tcpdump)
  • Experience trouble-shooting / administrating SAN environments (Fiber Channel or iSCSI)
  • Excellent understanding of Network Attached Storage (NAS)
  • Experience with SQL Server or Oracle dB (DBA)
  • Background in System Administration
10

Technical Support Engineer Resume Examples & Samples

  • Escalate issues in a timely manner according to Standard Operating Procedures
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies
11

Technical Support Engineer Resume Examples & Samples

  • Directs client experience efforts that are consistent with ANN INC. standards; coaches associates on the client experience to increase transactions and capture client opportunities
  • Develops team to accomplish store’s business objectives through attraction, selection, coaching, investment, retention and motivation
  • Ensures attainment of sales, payroll and inventory shortage goals
  • Directs merchandise presentation, restocking and recovery to maximize productivity
  • Understands the ANN INC. culture and ensures compliance with all ANN INC. Values & Behaviors, as well as store operational standards
12

Technical Support Engineer Resume Examples & Samples

  • 5 or more years with GSS
  • VCP 4 or above
  • Demonstrated working relationships with Customers and Field members (E.g., Participation in Webinars, vForum and Customer Support Day)
13

Technical Support Engineer Resume Examples & Samples

  • Work from a standard protocol, utilizing a documented process to respond to customer issues
  • Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
  • Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
  • Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
  • Collaborate across teams to resolve issues and help reproduce issues in lab environment
  • Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
  • Experience with technical support and/or hardware and software computing, storage, and peripheral devices
  • Knowledge and/or experience with updating Knowledge Management systems
  • Experience with troubleshooting in a technical environment
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience
14

Technical Support Engineer Resume Examples & Samples

  • · Diagnosing and resolving software problems or conflicts, and/or trying to find workarounds
  • · Answering technical questions to customers
  • · Communicating with customers via phone and email
  • · Using remote connection tools to access customer's environments and investigate
  • · Perform integrations with other HP software
  • · Recreating customer environments in a lab environment for troubleshooting purposes
  • · Suggest improvements and upgrades to hardware and software
  • · Contributing to knowledge base and self-solve system
  • Good understanding of Python/Jython and Java coding
  • Good understanding of popular OS (Windows, Linux, HPUX, Solaris)
  • Good understanding and knowledge of databases (Oracle, MSSQL)
  • Good Understanding of Network architecture (TCP/IP)
15

Technical Support Engineer Resume Examples & Samples

  • Diagnosis and repair of incidents within the Digital Safe environment
  • Communication to the client and to internal teams in relation to incident ticket first response and updates in line with internal targets
  • Managing information by ensuring ticket notes are kept up to date and are complete
  • Planning & organising upgrades and changes within the Digital Safe environment
  • Monitoring & reporting of incidents relating to the Digital Safe environment, particularly in relation to hand over as part of a follow the sun support organisation and critical situation management
  • Creating & developing automated diagnosis and configuration tools
  • Participating in the culture of continual service improvement within the Digital Safe operations team
  • Supporting relevant technologies
  • Redhat certified engineer, LPIC or equivalent
  • ITIL v3 Intermediate / Foundation
  • Linux based networking: iptables and keepalived
  • Database administration including backup, restore and replication in postgres and/or SQL server 2008 / 2013, T-SQL
  • Load balancing technology: HAPROXY, IPVSADM
  • Web / application servers (httpd / jboss)
  • Mail transfer agents (Postfix / Apache James or other MTA technology)
  • Windows server 2008 R2 and 2013 administration
  • SSL certificates and certificate chains
  • Database administration including backup and restore in MySQL
  • CHEF or other configuration management system
  • RUBY
16

Technical Support Engineer Resume Examples & Samples

  • Uses company and vendor tools to assess network functions and perform cause analysis investigations
  • May provide support to end user IP installations, configurations, upgrades and migrations
  • Will be responsible mainly for troubleshooting break/fix issues, and to a lesser extent, for supporting installations and deployments, providing some configuration support, and providing technical guidance to customers or Business Partners
  • Works with limited guidance on projects within defined criteria
  • May include supporting 3rd party products
  • Completes projects and meets objectives as assigned by a supervisor. Goals and objectives are assigned by an immediate supervisor
  • Deals with routine to moderately complex problems or issues on data network and voice environment
17

Technical Support Engineer Resume Examples & Samples

  • Planning & organising changes within the Digital Safe environment
  • Two or more years supporting relevant technologies
  • ITIL v3 Foundation
  • Windows server 2008 R2 and 2012 administration
18

Technical Support Engineer Resume Examples & Samples

  • Develop a deep understanding of the HP ArcSight product suite
  • Troubleshooting complex product issues to resolution / looking for needles in haystacks
  • Sharing product knowledge and technical expertise through documentation, knowledge base submissions and the Arcsight user community
  • Replicating customer issues in a lab environment and submitting of discovered bugs, feature requests, and documentation enhancements
  • Participate in On-call support on a rotational basis
  • 0-2 years of experience in technical support of enterprise-class software and hardware
  • Strong analytical skills to drive problem resolution
  • Good time management skills
  • Strong knowledge of Windows and Linux Operating Systems
  • Good understanding of Networking
  • Java development or application support experience
  • Scripting skills such as BASH, Perl, Python, PowerShell
  • Understanding of regular expressions(Regex)
  • Good understanding of SQL including querying abilities
  • Ability to work as part of a team and be self-driven as well as able to work with minimal supervision
  • Industry Certifications: Cisco CCNA, Microsoft MCSE, Comptia Linux+, Red Hat RHCSA, Oracle OCP, other Networking/Firewall certifications
19

Technical Support Engineer Resume Examples & Samples

  • Troubleshoot system, software, and networking problems
  • Contribute documentation to a customer knowledge base
  • Testing of patch releases and product updates
  • Exceptional organizational skills, ability to manage multiple priorities in a fast-paced dynamic environment
  • Advanced problem solving skills, ability to develop effective long-term solutions to complex problems
  • Ability to learn new skills and apply them quickly
  • Motivated team player with excellent communication skill and a positive attitude
  • Familiar with Linux/Unix command line tools/environment
  • Basic Unix system administration skills
  • Intermediate knowledge of TCP/IP networking
  • 2-3 years Enterprise support experience
  • Experience with MySql or other SQL database
  • Familiar with perl and/or bash shell scripts
  • Experience with Active Directory or other LDAP implementations
  • Familiar with Snort or other intrusion detection system
  • Experience with VMWare
  • Experience in network protocol & packet analysis
20

Technical Support Engineer Resume Examples & Samples

  • Provide “development level” support to Dell Boomi customers & partners
  • Provide technical direction and assistance to customers regarding their use of Dell Boomi products to satisfy their Integration needs
  • Discover “knowledge” that would be shared with the user community
  • Display initiative, motivation and deliver high quality work while at the same time, meeting all deadlines for both internal and external customers
  • Proven ability to design and optimize business processes and to integrate business processes across disparate systems
  • Excellent analytical and procedural thinking skills
  • Experience with enterprise integration tools, middleware technology, and systems integration design
  • Quick to embrace new technologies and able to self-teach
  • Strong understanding of XML, SOAP and REST based web services APIs, and HTTP communication
  • Scripting skills with Groovy, JavaScript
  • Database skills including SQL, data modeling, and databases (e.g. MS SQL Server, MySQL, Oracle)
  • General knowledge of common business systems (CRM, SFA, ERP) and processes (lead to cash, requisitions, order management, etc.)
  • General knowledge of the Java platform
  • Experience with Software-as-a-Service paradigm and enabling technologies
  • Effectively manage multiple engagements at one time
  • Works well in a fast paced environment
  • Customer-focused attitude
  • Expertly manage multiple support cases at one time
  • Familiarity with Boomi AtomSphere or other visual-based integration development/mapping tools
  • Technical and/or functional experience with using or integrating with common business applications such as: Salesforce (including Apex and VisualForce), NetSuite (including SuiteScripting), Taleo, Workday, QuickBooks, RightNow, Microsoft Dynamics products, Oracle, SAP, etc
  • JAVA programming experience
  • Demonstrated deployments of enterprise software systems using industry standard environments including XML, HTTP/HTTPS, Java, C++, and ASP
  • Bachelor’s Degree in Information Technology, Computer Science or equivalent
  • At least 5+ years of application integration development and/or design experience
21

Technical Support Engineer Resume Examples & Samples

  • Field Customer Support Tickets from CyberSource Customers within the EMEA region
  • Ensure accurate records of service recommendations are written to the CRM during service provision
  • Liaise internationally with other CSRs and also Technical Account Managers (TAMs) to report on issues and the service relationship with mid-tier and upper tier merchants
  • Coordinate the international escalation of service issues across time zones to ensure timely resolution of client issues and to optimise service continuity
  • Liaise with Account Managers and the senior management team to provide optimal service to our merchants and share the ownership of the service relationship with the merchant
  • Configure our systems to allow client accounts to enable effective payment processing using our services
  • Troubleshoot client technical issues with our service and provide resolution to our merchants or alternatively escalate issues to the appropriate entity internally
  • Answer internal enquiries directed toward the support team of a technical and account related nature
  • Proven ability to assimilate a technical discipline. The successful candidate will have demonstrated having attained proficiency of a technical area equivocal to macro writing, Operating System configuration or reports generation
  • General IT literacy is a must although it must be stressed that this is a software services support position rather than an IT Support post. Therefore working knowledge of a Programming language e.g. C++, C#, VB or .Net, Java, ASP is required
  • The ability to work under pressure while maintaining the drive for service quality
  • The ability to deal with internal and external customers at all business levels
22

Technical Support Engineer Resume Examples & Samples

  • Unix system administration skills, especially Linux
  • Experience with sql databases, especially Sybase and MySql
  • Strong communication skills, and prior experience in a technical support role
  • Software development and/or web development skills
  • Knowledge of or interest in the following
  • Disaster Recovery solutions
  • Security solutions
  • Networking solutions
  • SAN/NAS storage solutions
  • VTL backup/recovery solutions
23

Technical Support Engineer Resume Examples & Samples

  • Assist customers, fellow techs, and service personnel in the installation, training and support of software, hardware, and related 3rd party peripheral components. These include but are not limited to file servers, commercial grade workstations, networking switches, NICs, monitors, KVMs, and radio equipment located at the user's premises
  • Identify and resolve problems in a timely manner; gather and analyzes information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics
  • Manage difficult or at times, emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance
  • Write clearly and informatively; Edit work for spelling and grammar; Able to read and interpret written information
  • Remote Access Applications (VNC, Remote Desktop, Team Viewer, etc)
  • A radio background is desired, but not mandatory
24

Technical Support Engineer Resume Examples & Samples

  • Works on diverse range of support issues requiring ability to independently identify, evaluate and resolve problems
  • High level of freedom, within the realms of the role, to produce solutions in support of customer service level agreements
  • Works proactively and uses own initiative to ensure business needs are met effectively
  • Addresses immediate service needs of all end users regardless of Business Unit affiliation
  • Good time management skills, with proven ability to prioritise and organise a demanding workload, adapting to fit the changing needs of the business
  • Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner
  • Proactive and self-motivated approach, able to work independently
  • Strong analytical skills and the ability to combine technical knowledge and customer support skills
  • Excellent interpersonal and communication skills (both written and verbal), able to relate with users, service providers, and management
25

Technical Support Engineer Resume Examples & Samples

  • Troubleshooting complex technical issues to resolution
  • Work with other technical support staff to resolve issues that impact customers
  • Address requests in priority order and track through to resolution
  • Ensure a consistent response to problem resolution, customer requests and status reporting, and monitor all issues to ensure a timely resolution
  • Communicate frequently, effectively and professionally with internal customers
  • Identify and suggest necessary solutions or process changes to improve efficiency
  • Contribute to product improvements by sharing ideas and feedback to product development
  • Continually develop knowledge of company products, services, and technologies
  • Strive to become Subject Matter Expert of tools and technologies available for supporting products and customers
  • Develop and maintain the ability to create tools and support methods for improvement of our products and services
  • After hours On-call Support – Part of rotation that supports products during non-business hours
  • Bachelor’s Degree in Computer Science, MIS, related field or equivalent work experience
  • 3-4 years’ experience in a technical support related role in a mixed environment of Windows and Linux. Healthcare IT industry experience (medical billing, IT, CMS or other payers) preferred
  • Demonstrate technical proficiencies in a Windows Server and Redhat Linux (CentOS) 5/6
  • The ability to work efficiently in a fast-paced, high-volume environment
  • Excellent customer service skills such as developed phone skills, customer relationship management, multi-tasking etc
  • Strong oral and written communication skills and problem solving/analytical skills
  • Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision
  • Strong interpersonal skills, work well in a team environment as well as to work independently and assume responsibility
  • Experience with Zabbix or other monitoring tools
  • Proficient in Salesforce or other Enterprise ticketing system (HP PPM/QualityCenter, Manageengine, etc.)
  • Basic knowledge of Microsoft SQLServer, MyQSL, Networking, FTP, TCPIP
  • Experience with X12, HL7 EDI formats required
  • Working knowledge of basic server architecture and virtual machines preferred
  • Working knowledge of scripting languages; bash, Jscript, JavaScript, Perl, Python, etc
  • Knowledge of VMWare ESX and vSphere software
  • Good communication skills are essential. Must be able to give and receive correct information explain complex information, and maintain a customer service attitude to all levels of users
  • Possess outstanding organizational skills and be attentive to detail
  • Strong hardware and software troubleshooting skills
26

Technical Support Engineer Resume Examples & Samples

  • Work flexible 24X7 schedules including weekends and holidays
  • Excellent verbal and written communication skills; is able to explain technical topics in simple terms; is able to think quickly and react to client-impacting situations
  • Understanding of modern IT production datacenter, hosting operations and End Users ecosystem
  • Desktop operating system configuration, security and optimization
  • Experience with desktop virtualization (VMware or Citrix VDI technologies)
  • Excellent knowledge of Operating Systems including (Windows 2000, 2003, XP / Linux)
  • Understanding of computer architectures (server, storage and network)
  • Solid skills troubleshooting complex desktop deployments
  • Windows Enterprise Administration
  • General Desktop systems management
  • Remote connectivity, Windows networking
  • Terminal Services and RDP
  • 3+ years experience working in customer support industry
27

Technical Support Engineer Resume Examples & Samples

  • Strong knowledge of Windows operating systems, particularly W7. Windows 8 and OSX would be advantageous
  • Excellent knowledge of Microsoft Office 2010/2013
  • Understanding of terms like Firewall, Port, Intranet, HTTP, FTP, Cloud
  • Knowledge of connectivity interfaces like WIFI, VPN, TCP/IP
  • Strong knowledge of consumer mobility products, phones, tablets, platform considerations
  • Appreciation of security such as 2 factor, SSL connectivity, user experience challenges
  • Understanding of key differences between PoC, Pilot, Project, BAU
  • Experience of dealing with end users, using a variety of means. Confident and personable approach
28

Technical Support Engineer Resume Examples & Samples

  • Collaborate with the internal Professional Services team to understand customer, business and market needs
  • On-board new customers on the company cloud software
  • Analyse & Test data on behalf of customers
  • Assist customers in the use of company software and troubleshooting any issues arising
  • Escalating tickets for customer issues and working in collaboration with engineering to solve these problems
  • Document processes and create reports
  • Third level qualification in Information Technology or related field
  • Minimum 2 year's practical experience working in a support role or a graduate who has good work experience/completed a work placement
  • Knowledge of troubleshooting to help diagnose and eliminate problems
  • Knowledge of SQL is desirable
  • Flexibility and willingness to work occasionally outside of normal business hours
29

Technical Support Engineer Resume Examples & Samples

  • At least 3 years of experience in UNIX, Windows networking administration or technical support is required
  • Knowledge/ specialization in the area of at least one of the following subjects: storage, back up & recovery, data management systems, virtualization, networking
  • Understanding of the following protocols and applications: NFS, CIFS, SAN connectivity methodologies for storage systems, TCP/IP and Networking, RAID
  • The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
  • Knowledge of NetApp products is an asset, not a necessity
30

Technical Support Engineer Resume Examples & Samples

  • Manage, research, and resolve issues relating to VMware automation products including basic isolation of issues located in third party products that interact with VMware automation products
  • Create and manage knowledge base content including problem solutions, best practices, and informational articles
  • Maintain a high level of proficiency in all VMware, Microsoft, and UNIX technologies
  • Familiarity with Cloud orchestration tools a plus (Chef, Puppet, vCenter Orchestrator, etc.)
  • Scripting experience a plus (Javascript, PowerShell, VB, Bash, etc.)
  • Ability to act in an effective and professional manner during moments of high stress
  • Familiarity with a variety of enterprise management tools and software
  • Strong commitment to setting goals and achieving results
31

Technical Support Engineer Resume Examples & Samples

  • Provide Level 2 Support to VMware Customers and field personnel
  • Manage, research, and resolve issues relating to VMware products
  • Work in a team environment and mentor junior technicians
  • Represent VMware in only the most professional manner at all times
  • Extensive administration and support experience with UNIX systems (especially Solaris, LINUX, AIX, and/or HP-UX)
  • Broad database experience (both DB-Admin and T-SQL coding), especially with Microsoft SQL Server and with large databases (100 GB +)
  • Familiarity with vSphere, ESXi, and other VMware products
  • Programming experience is a plus (ASP, DHTML, C#, Visual Basic, etc.)
32

Technical Support Engineer Resume Examples & Samples

  • Experience with VMware Workstation and / or GSX Server
  • Experience with troubleshooting network connectivity
  • Experience with Kerberos/RADIUS and Single Sign-On
  • Experience with database related technology and administration (SQL Server, Oracle, DB2, etc)
  • Experience with Servers (Dell, HP, IBM, etc)
  • Experience with Server Management Software
  • Working knowledge of Novell NetWare or MacOS
  • Experience with scripting and programming
  • Experience with firewalls and security related issues
33

Technical Support Engineer Resume Examples & Samples

  • Respond to customer inquiries, primarily by web interface and telephone
  • Perform 24x7 on-call responsibilities during scheduled periods
  • Work directly with other technical support staff, quality assurance, engineering, sales, PSO, marketing, operations, and administration to resolve issues
  • Document all technical inquiries, develop and review content for knowledge base
  • Familiarity with programming and scripting languages including java, JSP, JavaScript, bash/shell
  • Oracle databases experience
  • Familiarity with financial concepts such as Costing, Budgeting, Chargebacks/Showbacks
  • Experienced in software support or application support
34

Technical Support Engineer Resume Examples & Samples

  • For positions within the Federal team, U.S. citizenship is required
  • Account management experience and/or customer engagement responsibility is desirable
  • Ability to research problems and document their solutions
  • Foundation level knowledge in VMware ESX and Virtual Center products
35

Technical Support Engineer Resume Examples & Samples

  • Support and collaborate on VMware’s entire suite of products
  • Providing high quality live answer technical support to program account base
  • Create Knowledge Base articles for issues that are not documented
  • Assist customer outside of normal business hours if required
  • Manage account document repository ensuring accuracy and completeness
36

Technical Support Engineer Resume Examples & Samples

  • Providing support to business stakeholders on critical business applications
  • Extensive interaction with the associated development teams and other support desks
  • Considerable involvement with customers to understand their problems and requirements
  • Communicating frequently to end users about incidents and problems
  • Project Managing small projects on a day to day basis
  • Ongoing support of Settlements and Trading systems
  • Proactively contribute ideas and solutions towards improving team processes
37

Technical Support Engineer Resume Examples & Samples

  • Must have 6-8 experience in BSCS Rating, Roaming, Billing and Journaling
  • Experience in Oracle SQL, PL/SQL, Stored Procedure
  • 3-4 years of Java experience
  • Experience in Unix Shell or Perl Scripting, XML Experience to read
  • Knowledge on how release is managed
  • Ensure the successful cycle run and make sure nothing is stuck in the middle
  • Analyze total rejects and the impact on the revenue Defect Management - Report, analyze and answer defects
  • Automate routine jobs and train the team
  • Coordination with Datacenter team for resolution of Database, system or network issues
  • Coordination with Incident/Problem management team during severity/issues. RCA documentation and submission to client
  • Coordination with Development team , vendor for bug fixing, or new changes deployment
  • Plan/Forecast cycle runs and communicate to leadership and Client
  • Ensure reconciliation between one component to the other in order to identify issues early, and minimize defects
  • Ability to handle executive escalations and other internal teams with solving complex issues
  • Support for the QA team in order to minimize developers time spent on defects related to design/ execution issues
  • Excellent Communication Skill and Customer Interfacing
38

Technical Support Engineer Resume Examples & Samples

  • Must have 8-10 years experience in Telecom Provisioning system, EMA (Ericsson Multi Activation) and Catalogue Driven Order Management
  • Knowledge to analyze production fallout orders. Provide critical and speedy resolution of fallout orders ranging from data manipulation, SQL scripting and DB updating, reformulating XML to help orders move along in provisioning system
  • SQL, Oracle and DB experience mandatory Identify and provide bulk fixes / resolutions for large quantity of orders failing Communicate and assist development teams in critical production fixes
  • Must have 2-6 years experience in Telecom Mediation platform, Preferably in EMM (Ericsson Multi Mediation)
  • Experience working on UNIX/Linux platform
  • Knowledge of shell scripting, perl, python and SQL
  • Good working knowledge of networks, firewalls, SSH, ftp/sftp and remote system access
  • Required to understand the Mobile services, CDR types and format, Able to understand and read different switch formats i.e. :ASN, Binary
  • Experience to resolve Rejects - Monitoring on going activities and handling ongoing rejects
  • Workaround management - Create and manage workarounds, removing once the permanent fix has been initiated
  • Keep SOP and other operational documents updated
39

Technical Support Engineer Resume Examples & Samples

  • Solid understanding of some of the following protocols and applications
  • NFS, the UNIX remote file sharing protocol
  • CIFS, the Windows NT remote file sharing protocol
  • SAN Connectivity methodologies for storage systems
  • TCP/IP; Networking
  • RAID
  • NetApp Storage System operating systems such as Data ONTAP or
  • NetApp Cluster-Mode Storage Solutions and related technologies
  • The interoperability of enterprise applications (such as
40

Technical Support Engineer Resume Examples & Samples

  • 1) Servers & applications monitoring, troubleshooting for primarily for TIBCO Middleware
  • 2) Application interface with vendors
  • 3) Server/Network monitoring such as Disk space, memory, CPU, General sever health check
  • 4) Responsible for Prod environment
  • 5) Need to bounce the services, restart applications in Unix using scripts, lade logic etc
  • 6) Willing to work in any on of the 3 shifts(6 AM - 2 PM, 2 PM -10 PM, 10 PM - 6AM), It is a rotation of shifts
  • 7) Need to have good communications skill as need to coordinate calls with Vendors and Client Team in case of any outages
41

Technical Support Engineer Resume Examples & Samples

  • Customer issue handling
  • Handling of proactive support
  • Software Update Management (SUM) handling
  • Knowledge Management Tool (KCS) Coaching
  • Remote Service Gateway (RSG) Coaching
  • System Administration of existing hosted solution
  • Customer Training
  • On-Call support
  • Provide Material for technical documentation
  • Service Platform Operations and Support: design; build out; health monitoring, metrics and upgrades
  • Evaluate and analyze systems, performance, issues and metrics in order to provide recommendations to engineering for service improvements
  • Participate in bug reviews and feature enhancements meetings with a cross functional team
  • Comfortable with installing, configuring and testing applications on mobile devices
  • Comfortable with installing, configuring and testing software packages in a Linux environment
  • Application configuration and monitoring
  • Software Update Management handling (optional)
  • KCS Coaching (optional)
  • RSG Coaching (optional)
  • Video Compression and Transcoding Knowledge
42

Technical Support Engineer Resume Examples & Samples

  • 3 to 5 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Apple OSX and Microsoft Windows based systems in a network environment
  • 3 to 5 years of experience working with computer graphics / media applications
  • 3 to 5 years in supporting computer systems in a large company / enterprise environment
  • 3 to 5 years of experience working with network management and administration utilities in
  • TCP/IP networking environment
  • Able to communicate technical information effectively – both written and verbally
  • Ability to work in a fast pace, production critical team environment
  • Must be able to follow directions and procedures
  • Must have a strong customer service orientation and have the ability to work with a diverse user community
  • Must be well organized and detailed oriented
  • Bachelor’s degree in a technical discipline or equivalent work experience
43

Technical Support Engineer Resume Examples & Samples

  • Assist customers, fellow techs, and service personnel in the installation, training and support of software, hardware, and related 3rd party peripheral components
  • These include but are not limited to file servers, commercial grade workstations, networking switches, NICs, monitors, KVMs, and radio equipment located at the user's premises
  • A radio background is desired, but not mandatory Training on Digital Playout software and troubleshooting methods is provided
44

Technical Support Engineer Resume Examples & Samples

  • Experience with operation and administration of large Windows Server and Desktop Environments o Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet based protocols
  • Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vRA including Networking enabled by software
  • Familiarly of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
45

Technical Support Engineer Resume Examples & Samples

  • 1st point of contact for billing system, process related incident, where they will perform initial triage on the issue. Ensure service requests follow the established service request lifecycle and track, monitor, report and keep appropriate personnel informed of progress on ticket resolution throughout the set ticket lifecycle. Initial triage and participation in a joint outage bridge (if necessary) in the event that an alert/alarm has been received due to system/application issue that may impact end users or customer functionality. Proactively raises incidents based on monitoring activities and coordinates with production support to resolve application related issues. Support issues with Billing, provisioning, payments, batch jobs, etc (other roles to be defined as we go), Support resolution of critical/major incidents (outages, execution of BCP, etc.). Perform quality assurance for the provisioning business processes. Troubleshoot batch job failures and approve query to be run to fix job failures as well as track, and report any delay in file processing. Verify all the files from mediation are processed before providing go ahead for bill run. Have intimate status of bill runs, performing validation of daily runs, tracking and reporting and relay any possible delays or anomalies to tier II and/or stakeholders. Provide tier I technical production support for all service management processes, escalating to tier II team as needed. Initial triage (following processes created with BP) of issues, escalating exceptions/issues that have revenue and financial impacts to the appropriate teams. Coordinate with business for the billing issues / bill disputes raised by customers. Provide Tier I support to areas of subscriber service transactions, including processing of activations, account changes, deactivations, SIM swaps etc. Initial POC for issues involving provisioning directly and indirectly involving Switch Control including network and device outages. Tier I support of subscriber provisioning from the billing system to other integrated systems and network elements. Work with Tier II BOPS and configuration management to coordinate routine and/or preventive maintenance with IT Ops so notifications can be sent and also to ensure there are no over laps with other maintenances occurring at that particular time. Support of scheduled patches & release into Production by ensuring release date is supported as needed. Manage file transfers between service partners by ensuring timely delivery, validating file data, and resolving incidents with service partners. Manage escalations relating reference table issues, analysis, analysis, updates – triage as needed and escalate to Tier II if changes are required. Handling of rating rejections and necessary for processing
  • 3+ years of Experience in Systems Analysis/ Billing Operations
  • Understanding of Business processes
  • Understanding issue tracking and support processes
  • Must be able to work in a team environment and independently with minimal oversight
  • Highly developed interpersonal skills and communication skills
  • Basic knowledge of SQL scripting, PL/SQL, Stored Procedure to analyze the data and issues
  • XML Read experience is a plus
  • Understanding of managing detailed documentation including knowledge management tools, spreadsheets and reports
  • Methods and techniques for troubleshooting the causes of applications problems and errors and knowing when to escalate
  • Detail oriented with strong organizational and time management skills
  • Understanding and knowledge of billing processes, tools and systems
  • Works independently, with general instructions on assignments
  • Actively seeks assistance as needed but demonstrates learning and growing independence
  • Computer literacy in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
  • Setting priorities and organizing work to complete project responsibilities timely, efficiently and effectively; handle multiple tasks in a dynamic environment
  • Telecom Business knowledge is a plus
46

Technical Support Engineer Resume Examples & Samples

  • Accredited education in Information Technologies
  • Basic Know how of ITIL and logistic processes
  • Working experiences in IT support for current Microsoft and Apple hardware and operating systems
  • Know-how of Support Ticketing processes
  • Device operations and maintenance of Desktop PCs, Notebooks, Smartphones (iPhone, Blackberry, Android), Tablets, Printers (specifically Lenovo, Dell, HP)
  • PC Imaging & Installation procedures
  • Experience with Microsoft Technology and Standard Office Applications (e.g. Windows 7 / Vista / XP and MS Office 2003 / 2007 / 2010 environment)
  • Imaging & Installation procedures
  • Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN
  • High customer and service orientation
  • Ability to interact and consult with others in particular for de-escalation management
  • Strong motivation and willingness to learn and perform
  • Autonomous & proactive working behaviour
47

Technical Support Engineer Resume Examples & Samples

  • The tasks this individual is responsible for are often non-routine and unstructured, requiring creative solutions
  • This individual will apply attained experiences and knowledge in solving routine to moderately complex problems
  • The ideal candidate will be a proactive contributor and subject matter expert on team projects
  • To be successful, this individual must demonstrate favorable results through coaching and influencing others. The ideal candidate will be an important contributor or lead on team projects
48

Technical Support Engineer Resume Examples & Samples

  • Develop, design & architect next generation monitoring & operations applications under to umbrella title of Cloud Command Center
  • Establish lifecycle process to govern the development, QA, testing, and support of the new Product including feature definition & product roadmaps
  • Design and implement CVS Repositories, Helpdesk, Bug Tracking, and other various systems to drive the continuous improvement of the Product
  • Determine optimal solutions to interface this new Product with the extensive range of existing VMware products
  • Interface with all of the Product business units, work directly with Core engineering teams to agree suitable interworking solutions to deliver the needs of the product
  • Assist the Product Management teams with “Go to Market” strategies and offerings for Product
  • Perform risk assessment and management of key project deliverables
  • Plan infrastructure requirements, systems migrations and deployments
  • Mentor more junior members of the team
  • Programming experience in Python preferred or at least one of: Perl, C, Bash, C#
  • Process oriented-driven
  • Able to multitask and prioritize tasks
  • Reliable, independent worker with strong collaborative skills
  • Able to think creatively to develop new ideas and innovations
  • Proactive and proven track record
  • Clearly articulates problems and proposes solutions
  • Flexible schedule when partnering with global teams (EST/PST)
  • Self-driven, autonomous individual that is not fazed by ambiguity
  • Role will be a TSE 4 level role with expectations & responsibilities associated with the senior level role
49

Technical Support Engineer Resume Examples & Samples

  • 5+ years of Experience in Systems Analysis Operations Support
  • Telecom Business knowledge
  • Very good understanding of Business processes
  • Very good understanding of Development life cycle, Build and deployment process
  • Experience in issue tracking and support
  • Excellent analytical, problem-solving, and research skills coupled with discretion and sound independent judgment
  • Experience developing and managing detailed documentation including knowledge management tools, spreadsheets and reports
  • Methods and techniques for troubleshooting and determining the causes of applications problems and errors. Detail oriented with strong organizational and time management skills
  • Analyzes offerings against functional and non-functional requirements. In depth knowledge in Telecom Provisioning, Mediation product business/data analysis or Usage Rating/Billing system business/data analysis in Wireless industry is required
  • Knowledge of Ericsson products EMM, EMA, or BSCS is a plus
  • Troubleshooting, diagnose and resolve applications problems
  • Experience in Oracle SQL, PL/SQL, and stored Procedure to analyze data and issues
  • Ability to automate routine jobs and train the team
  • Ability to Coordinate with Data Center team for resolution of Database, system or network issues
  • Ability to Coordinate with Incident/Problem management team during severity/issues
  • RCA documentation and submission to client
  • Ability to Coordinate with Development team, vendor for bug fixing, or new changes deployment
  • XML Read Experience, is a plus, but not required
50

Technical Support Engineer Resume Examples & Samples

  • Bachelor's Degree in engineering is required or equivalent
  • Must have 2 to 4 years of related experience
  • Prior experience in cloud and web-based applications is required
  • Knowledge or background in systems administration, Java application and audio/video transcoding is preferred
  • Strong analytical and proven problem solving skills are required
  • Must possess strong written and oral communication skills along with strong interpersonal skills
  • Good computer skills in Microsoft Word, Excel and Power Point is required
  • Must have strong organizational skills and work well in a fast-paced environment
  • Must be able to effectively work both independently and in a team environment
51

Technical Support Engineer Resume Examples & Samples

  • Collect and analyze consumer insights to help develop the product innovation roadmap that delivers a best in class consumer user experience and the delivery of high quality and high impact tools. Strategy and standards
  • Design, implement, manage, develop and maintain communication, collaboration and service portals. Translates user needs into product requirements and design specifications to ensure well developed products are introduced that add value and the user interface is easy and adds value
  • Stay current with relevant industry trends, technologies and best practices as well as security and compliance requirements
  • Building, customizing, testing, deploying, maintaining, and documenting all process and steps necessary to complete and operationally manage the workflow
  • Design and prepare reports to communicate operational efficiencies from various automated workflows, usability of tools, and user satisfaction
  • Ensure operational readiness documentation is completed and all service delivery towers are prepared for new deployments and training has been completed for support teams. Orient and educate users on platform and portal functionality
  • Bachelor's degree required, Computer Science, Information Systems or Systems Engineering strongly preferred
  • Must be certified in MCSE, SharePoint, SharePoint Designer, PowerShell, InfoPath, IE, AppClarity and ITIL v3
  • Minimum 3 years’ experience with SharePoint admin/development role, InfoPath, PowerShell, LDAP
  • Minimum 3 years’ experience with portal development and workflow automation
  • Demonstrated experience for designing and engineering operational processes
  • Excellent communication and interpersonal skills along with problem solving skills - verbal and written
  • Strong knowledge of industry standards for self-help/shopping portals, analyzing user requirements and developing high level systems that reduce manual interactions
  • Cross-functional collaboration – The ability to communicate the needs of stakeholders and assigns personal accountability at all levels
  • Holistic product analysis– Following through from concept, defining critical KPIs, cataloging results, and performing post-mortem analysis for continuous process improvement
  • Accountability – The ability to “own” the deliverables while influencing other key stakeholders
  • Strong communication skills - oral and written
  • Ability to lead business system solution/product/service strategies and directions
52

Technical Support Engineer Resume Examples & Samples

  • 4+ years of hands-on experience in a Technical Phone support role
  • Associate’s Degree or above with a focus on Computer Science / Information Technology
  • Experience supporting IT hardware in a Microsoft environment (PC, servers, laptops, printers, accessories)
  • Solid problem solving and time management skills
  • Excellent communications skills (written and verbal)
  • Experience using Salesforce.com as a ticketing system
  • Prior experience with PACS medical imaging technology OR HL7 standards
53

Technical Support Engineer Resume Examples & Samples

  • ~1-3+ years of relevant technical/product support experience
  • An analytical, creative, and innovative approach to problem solving
  • An ability to handle multiple tasks concurrently and prioritize appropriately
  • A strong sense of customer service, attention to detail and desire for organization
  • A desire to provide feedback and make proposals to improve support processes
  • Flexibility to comply with Workforce Management scheduling to ensure 24x7x365 team coverage
  • A good attitude and sense of humor
54

Technical Support Engineer Resume Examples & Samples

  • Provide Level 2 technical support for enterprise products to a global customer base
  • Use your knowledge of Linux systems, disk/RAID configuration, network configuration and TCP/IP to provide general trouble shooting
  • Replication of customer issues in a lab environment
  • Gather all relevant information in order to liaise with and escalate into the development and QA teams
  • Third Level Computer Science or Computer Engineering Degree
  • The successful applicant will have 2 - 5 years' experience
  • Strong process discipline with a working knowledge of Salesforce or other CRM system
  • UNIX scripting languages including shell and python
55

Technical Support Engineer Resume Examples & Samples

  • Knowledge of one or more of the Jazz suite of products, Rational Team Concert, Rational Quality Manager or Rational Doors Next Generation is highly preferred
  • If no knowledge of the Jazz suite of products then knowledge of agile software engineering processes
  • Java skills are preferred
  • Experience in Kepner-Tregoe Resolve is preferred
  • Database skills are optional
  • IBM Websphere and/or Tomcat skills are optional
  • German: Fluent
  • Bachelor's Degree in Information Technology
56

Technical Support Engineer Resume Examples & Samples

  • Must possess a Bachelor of Science Computer Science, Electrical Engineering or an equivalent degree
  • Most new employees in this position have a 0-3 years of experience
  • Demonstrated ability to have successfully completed multiple, moderately complex technical tasks
57

Technical Support Engineer Resume Examples & Samples

  • Aligns, adjusts, and calibrates equipment according to specifications
  • Experience with the following components: Windows Operating Systems, Remote Access Applications (VNC, Remote Desktop, Team Viewer, etc.), network technologies, systems security, Cloud technologies and network monitoring tools
  • Understanding of web and mobile standards
  • Radio background a plus
58

Technical Support Engineer Resume Examples & Samples

  • Mentor and provide training to other technical GSS staff in Network troubleshooting topics
  • Travel to Customer sites and represent VMware GSS
  • Previous Enterprise Technical Support
59

Technical Support Engineer Resume Examples & Samples

  • Support server installations with the AirWatchTM console, including all relevant 3rd party technical components
  • Support end-user training efforts, including creation of user documentation and hands-on training exercise(s), for both operational and technical users
  • Provide AirWatchTM solution feedback to our Software Development team to allow for continuous product improvement based on internal and external product experiences
  • Support AirWatchTM software quality assurance activities, including testing and documentation of product issues
60

Technical Support Engineer Resume Examples & Samples

  • Extensive administration of Openstack and VIO
  • Familiarity with VMware NSX
  • 71324BR
61

Technical Support Engineer Resume Examples & Samples

  • Experience in writing and debugging in modern programming languages ( Java, C/C++, etc)
  • Experience in modelling with UML/sysML with major modelling tools
  • Experience on multiple OS (Windows, Unix, Linux, etc.) and vitalisation
  • Good Knowledge on WebSphere Application Server
  • Knowledge of DB2 (administering and configuring)
  • Root cause analysis and trouble shooting
  • Technical Support experience
  • Excellent Japanese and English communication skills (written and verbal) and listening skills - mandatory
  • Ability to multi-task and problem-solve
  • Analytical skills, problem analysis, diagnosis and determination
  • Decisions Making Skills and ability to work independently on customer issues
  • Based in Sydney
62

Technical Support Engineer Resume Examples & Samples

  • Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses
  • Provide technical guidance to users across studio with regard to new workflows or changing old ones, providing solutions where they exist, researching outside solutions, or working with internal groups to provide solutions if possible
  • Perform hands-on repair of equipment and maintenance/installation of computing infrastructure
  • Maintain and troubleshoot all hardware associated with end-user computing, including mobile devices, printers, workstations, switches, etc
  • Act as SME for assigned internal applications and/or workflows to provide guidance to helpdesk personnel and fellow TSE’s
  • Oversee small to medium projects, providing status updates to upper management
  • Implement continuous improvement methodology through the use of IT systems or procedure
  • Maintain inventory of system assets
  • Ensure compliance with corporate standards and security policies
  • Provide user training for all areas of support (applications, corp initiatives, studio initiatives, etc)
  • Additional responsibilities will include: printer maintenance, end user documentation and training, computer moves and deployments, and additional duties as assigned
  • 3+ years’ experience supporting users on Macintosh OS 10.8 and higher; Strong Mac skills
  • 3+ years’ experience supporting users in a Microsoft Windows 7+ environment
  • Experience with Windows and Macintosh versions of the Microsoft Office Suite, Adobe Photoshop, Illustrator, Acrobat
  • Problem solving/decision making skills including conflict and first call resolution
  • Ability to lift 35-60 lbs, primarily computer equipment from floor to desk
  • Knowledge of AD and Exchange management
  • Familiarity with Final Cut Pro
  • Knowledge of basic command line tools (SSH, scp, rsync, etc)
  • Prior experience in a studio production environment strongly preferred
  • Knowledge of SQL, FileMaker Pro, and other database tools
63

Technical Support Engineer Resume Examples & Samples

  • Provides basic technical support to internal, domestic and international EMC customers within the call center
  • Works as part of a team ensuring smooth transitions for customer and field reported software issues
  • Responsible for sharing all acquired knowledge concerning problem resolution with field, and other departments as appropriate
  • Contributes to centralized problem identification and resolution database
  • Monitors and tracks all software service calls, provides call status updates at regular intervals and communicates status to customers using Customer Service Call Tracking Databases
  • Represents EMC in a professional manner to the customer and EMC field personnel at all times
  • Incumbent should possess a basic, working knowledge of major operating system software such as UNIX, NT, HPUX, SUN Solaris or AIX. Some positions may also require a working knowledge of MVS
  • Computer systems – Prefer knowledge of CPU, memory, busses, I/O, device drivers, buffering, job scheduling, virtual memory, file systems and file system structure
  • Networking –Prefer knowledge of TCP/IP, Ethernet, addressing, mapping, flow control, naming, routing/traffic
  • Databases – Prefer knowledge of relational and hierarchal, design, file system organization and indexing
  • Understanding of Storage industry (Storage management, Storage Architecture, Business Continuity)
  • Incumbent should possess solid organizational, interpersonal, communication, telephone and presentations skills
  • Incumbent should demonstrate the ability to assess and respond appropriately to customer issues in a professional manner
64

Technical Support Engineer Resume Examples & Samples

  • 5+ years of proven customer management skills
  • Degree in Engineering or Computer Science
  • Prior field service experience including extensive travel and support of multiple products
  • Strong knowledge of data communications networks required- CCNA/CCNP preferred
  • Strong Windows MSFT Server skills required- Exchange and Active Directory experience is required; MCTS/MCSE is preferred
  • Must have the ability to work effectively and efficiently in a remote environment with little direct supervision
  • Must have the ability to travel domestically or internationally 70% of the time and work odd and irregular hours
65

Technical Support Engineer Resume Examples & Samples

  • Bachelor
  • At least three years service support
  • Know well network
  • Know well H.323&SIP protocol
  • First for VC field working experience
66

Technical Support Engineer Resume Examples & Samples

  • Basic Knowledge of Windows and / or Linux
  • 3+ years of experience with support enterprise web application
  • Basic Knowledge of WebSphere
  • Basic knowledge of databases like Oracle, Database 2 (DB2)
67

Technical Support Engineer Resume Examples & Samples

  • Assists clients, fellow technicians, and radio station personnel in the installation, training and support of software, hardware, and related 3rd party components
  • Interacts with other departments to resolve client issues
  • May participate in after-hours deployment/releases
  • Experience with the following components: Windows Operating Systems, network environment, and systems security
  • Experience in problem-solving situations; strong analytical skills
  • Experience in general information technology
68

Technical Support Engineer Resume Examples & Samples

  • Work with management to continually hone Help Desk procedures and policies and recommend process improvements
  • Proactively fix issues by developing software code to eliminate problems before they happen
  • Demonstrated coding skills in Python, C, C++, or Javascript
  • Strong Python coding skills and API development
  • Experience developing web applications using HTM5 or CGI scripts
  • Configuration or administration of issue tracking and configuration management systems such as RT, Jira, Jenkins and Git
69

Technical Support Engineer Resume Examples & Samples

  • Bachelor's Degree in a technical or science field is required or equivalent
  • Must have 0 to 2 years of related engineering experience
  • Must have excellent written and verbal communications
  • The flexibility is required for 10% travel domestic
  • Available to work evenings and weekends on a fixed schedule
  • Excellent relationship building skills, customer complaint resolution, and record-keeping are essential
  • Strong technical and customer service skills are required
  • Experience in remote collaboration and customer service techniques preferred
  • Strong general IT skills including database, network, virtualization, Linux and Windows, and storage familiarity
  • SQL or Oracle experience a major plus
  • And ability to communicate effectively
70

Technical Support Engineer Resume Examples & Samples

  • Take ownership of and resolve customers' product issues via telephone, email, or in-person, while meeting or exceeding stated service level agreement (SLA) timeframe
  • Document, route, track, escalate and update customers, as well as RMS management, on status of issues as required
  • Provide prompt and accurate feedback to customers, ensuring their understanding of the steps needed to resolve issues
  • Build rapport and elicit problem details from non-technical or technical customers
  • Use approved protocol to communicate with development engineers on the analysis of software issues providing detail description of problems along with steps taken to analyze the problem
  • Perform system testing as a final validation before release to customer
  • Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents
  • Provide senior-level support and guidance for Level 1 Customer Care staff
  • Maintain an in-depth understanding of RMS’ products and support protocols
71

Technical Support Engineer Resume Examples & Samples

  • Provide guidelines and best practices on planned projects and activities
  • Troubleshoot and engage with engineering on customer reported issues
  • 73646BR
72

Technical Support Engineer Resume Examples & Samples

  • Support the sales team post implementation with upgrades and technical requests
  • Respond to end user requests for technical support
  • Troubleshoot and resolve application issues related to IT users and services
  • Provide root cause analysis of customer issues
  • Develop workarounds to existing product lines when applicable
  • Document processes and procedures as developed and/or required
  • Update and maintain project issues list, prioritize issues
73

Technical Support Engineer Resume Examples & Samples

  • The Solution Architects time will be spent working with PSO\Deal Desk
  • The Solution Architects time will be spent on the other areas outlined below, such as Escalations, creation of content for delivery to EEs\TSEs, labs, reproductions etc
  • 3) Desktop (Desktops Architecture, Thin/Zero Clients, Desktop Management, Desktop Design)
  • 4) Management (Datacenter Management, Application Management, Desktop Management, JMX, SNMP, MIBS)
74

Technical Support Engineer Resume Examples & Samples

  • Resolve complex customer problems via the telephone, the web or email
  • Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans
  • Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise
  • Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues
  • Create new knowledgebase articles to capture new learnings for reuse throughout the center
  • Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to most quickly facilitate solutions for the customer
  • Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications
  • Focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise
75

Technical Support Engineer Resume Examples & Samples

  • Basic system administration with Windows and/or Linux
  • Basic Knowledge of Websphere
  • Basic knowledge of databases, ie Oracle, Database 2(DB2)
76

Technical Support Engineer Resume Examples & Samples

  • Bachelor's Degree in Engineering or Computer Science
  • Minimum of 5 years of experience in programming, configuration and/or wiring of automation equipment, related sensors and devices
  • Experience as an Application Engineer, Field Service Engineer, or Controls Engineer preferred
  • Experience with GE A&C products preferred
  • Strong communication and presentation skills as measured by previous technical presentations to customers and/or employees highly desired
  • PLC programming experience preferred
  • Demonstrated ability to troubleshoot customer issues and quickly devise solution
  • Outstanding customer service skills are critical for success in this role
  • Experience in reproducing a customer problem, isolating cause, and driving resolution
  • In-depth technical, application and domain knowledge
  • Familiarity with National Electric Code (NEC and NFPA 79)
77

Technical Support Engineer Resume Examples & Samples

  • Troubleshoots topologies, hardware, software, transmission and signaling links and protocols
  • Performs network problem resolution
  • Develops and implements network enhancements and makes recommendations for improvement
  • Works on projects/ systems/issues of medium to high complexity surrounding network planning, configuration and optimization
  • Handles escalated trouble calls and work closely with engineering, field technicians, and third party vendors to resolve service issues
  • Validates problem descriptions and perform detailed problem diagnosis; track and update problems in trouble ticketing system
  • Develops problem resolution procedures required to meet serviceability requirements
  • Strong understanding of IP network fundamentals
  • Proficient knowledge of multicast routing technologies
  • Advanced knowledge in local and wide area networking communications
  • Ability to utilize packet analysis tools and be proficient at reading network packet streams
  • Advanced knowledge of hardware, network operating systems and troubleshooting skills
  • Advanced knowledge of Switching and Routing Architectures
  • Ability to analyze network design, architecture, protocols, topology, configuration and provisioning platforms
  • Proficient knowledge of support systems for network management and element management systems
  • Bachelor’s Degree in a technological field of study and 5 years Network implementation and support experience. Additional 1 year of experience can be substituted for each year of schooling
  • CCNA certification required. CCNP preferred
78

Technical Support Engineer Resume Examples & Samples

  • Understands and describes Networked A/V (NAV) system, to include: control, signal management, and networking theory
  • Works on projects/ systems/issues of medium to high complexity surrounding programming, configuration and networking
  • Actively support all efforts to simplify and enhance the customer experience
  • Bachelor’s Degree in a technological field of study
  • 5+ years computer programming experience
  • Proficient knowledge of Javascript programming
  • Possesses a minimum of one industry foundational certification (CTS, CCNA, Sec+ etc)
  • A/V control programming experience preferred to include AMX and Crestron
79

Technical Support Engineer Resume Examples & Samples

  • Provide proactive and reactive support to all external customers on Enterprise level Web Protection product
  • Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to,
  • 1 year of experience in customer care/customer support for the following areas
  • Possess an Associate’s Degree or higher i.e.: Bachelor Degree in Computer Science, Security, or related field
  • Advanced writing and verbal skills
  • Self-motivated (takes initiative)
  • Basic experience with programming/scripting
  • Basic experience with routers, switches, proxies, or firewalls
  • Network or security related certifications desirable
80

Technical Support Engineer Resume Examples & Samples

  • Strong understanding of Microsoft Windows / UNIX operating systems
  • Knowledge of Network Security, switching, routing/routing protocols, IP, Firewalls, VPN's
  • Good SQL skills (advantage)
81

Technical Support Engineer Resume Examples & Samples

  • Provide proactive and reactive support to all external customers on Enterprise level Network Security products
  • Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues
  • Provide proactive troubleshooting assistance to your specific product
  • Record and document all issues related to customers both internal and external Conference call availability to resolve product issues
  • Log all testing, troubleshooting and research done in process of resolution
  • Responsible for Customer and Internal Updates
  • Produce articles for submission into knowledge base and Best Practice series on public facing community
  • Maintain a high level of knowledge and professionalism
  • Creation of product troubleshooting guides to assist support teams
  • Provide effective and timely communication to support teams
  • Document issues within the call tracking system
  • Maintain a current level of knowledge on McAfee products and new vulnerabilities and/or threats
  • Be available and accessible to fellow co-workers
  • Maintain a friendly, open, approachable, positive attitude
  • You must possess a Bachelor Degree in Computer Science, Security, or related field
82

Technical Support Engineer Resume Examples & Samples

  • Knowledge needed to perform this job
  • Experience with UNIX & Linux Operating Systems
  • Strong understanding of networking - routers, switches and knowledge of TCP/IP, DNS, HTTP/HTTPS, LDAP
  • Basic level knowledge of databases (SQL) and LDAP services
  • Basic level knowledge of security, commands and tools like nslookup, traceroute, ping, wireshark, tcpdump, netstat
  • Basic experience with programming/scripting is desirable
  • Skills needed to perform this job
  • Ability to communicate at multiple levels with customers (i.e. technical / management)
  • Required level of education in specific areas of study
  • Knowledge or experience in Cloud (Amazon AWS etc.) is a plus
  • TOEIC 750+ or above as English skill
  • Native level Japanese and understanding of the Japanese culture is required
  • Minimum number of years of relevant experience
  • 3 to 5 years of support experience
  • 3 to 5 years of network products/environment experience
83

Technical Support Engineer Resume Examples & Samples

  • Review drawings for makeability; collaborate with production/engineering/cost accounting on possibilities and limitations
  • Review of specifications and note PPG/CMC exceptions to specs and pass on to Doc. Control and customer
  • Some drawing creation or re-creation needed for 2 and 3 dimensional absorbers (using either CAD, and/or Solidworks, and/or Catia, abilities)
  • Cost Build-ups of custom products and high volume standard product opportunities
  • Interface with QC/Production/Engineering/Document Control on challenges/projects/opportunities
  • Part number standardization and maintenance of other information relating to custom jobs/product classification
  • Help to manage the RMA process
  • Support customers with their needs and questions in a timely manner
  • Participate in technical discussions internally and externally as needed
  • Approval of custom or non-standard orders
  • Some Customer service with a focus on technical support (electrical and mechanical) of the product
84

Technical Support Engineer Resume Examples & Samples

  • Interact with SolarCity customers via phone and e-mail to address problems with solar power systems and SolarGuard
  • Dispatch Field Service Technicians to correct issues and support them in troubleshooting solar power systems and proprietary wireless monitoring equipment
  • Contribute to improvements in SolarCity’s customer service and monitoring platforms
  • Strong understanding of TCP/IP networking concepts, and practical experience with home network construction and troubleshooting, particularly wireless technologies
  • Understanding of a technical support environment and processes, including ability to document case histories clearly, accurately and with detail. Ability to prioritize workflows effectively according to multiple criteria
  • Experience with CRM systems, mobile case/ticketing systems, bug tracking systems
  • Personal skills suitable for frequent direct contact with non-technical customers in technical troubleshooting scenarios
  • A positive, friendly manner on the phone and in writing is essential, as well as patience and the ability to instruct and inform during the course of troubleshooting
  • Ability to independently make decisions and solve problems with limited direction
  • Proficiency with productivity, documentation and database tools (MS Office, Mediawiki, MS SQL) is valuable; experience with web development and general programming ability is a plus
  • Bachelor's degree in a technical or science field, or Associates degree in Electrical (or other) Engineering, Physics, Computer Science, or other relevant field
85

Technical Support Engineer Resume Examples & Samples

  • Excellent diagnostics capabilities and troubleshooting skills, having an logical and analytical mind and personality and capable of working within a team and under high-pressure
  • Must possess a Bachelor/College Degree in Engineering, preferably in the field of Electrical, Electronics, Communications, and Mechanical
  • Experience in Solar Industry is a big advantage
  • Power and/or electrical systems knowledge is required
  • Fresh graduates are welcome to apply, although experience in a call-center/support role is an advantage
  • CRM Software experience is a plus
86

Technical Support Engineer Resume Examples & Samples

  • Interacting with customers, providing support through email, phone and remote access systems
  • Solving problems, helping customers be successful, and improving our product quality
  • Creating Solutions, procedures, and technical notes to share your knowledge
  • Helping others master the new features and capabilities of a rapidly evolving technology
87

Technical Support Engineer Resume Examples & Samples

  • Provide advanced support on access control and video systems
  • Assist in product testing and evaluations of fire alarm equipment
  • Interface with data departments regarding downloader’s software and data communications
  • Provide Mastermind signal interpretations to field technicians
88

Technical Support Engineer Resume Examples & Samples

  • Provide consultative and engineering field support for installed air compressor units, troubleshooting mechanical and controls questions including performance evaluation, parts interpretations
  • The position regularly deals with resolution of field issues which deals with mechanical and control phenomenon requiring thorough review and data interpretation
  • The position requires respect of and sound working relationships with field personnel, field service management, internal engineering and manufacturing
  • Conduct parts inspection, new, repaired or damaged condition
  • Advisor to the Warranty team on claims related to Centac or Large Reciprocating compressors
  • Participate on New Product Development or Value Added and Value Engineering projects
  • Provide after-hours customer support on a rotational basis [Including weekends] via cell phone plus laptop to access systems
  • The individual may be required to travel both domestically and internationally to investigate and evaluate customer site related issues in support of field personnel
  • Conduct Centac training classes when required
  • BS Degree in Engineering (Preferred)
  • At least 5 years of experience in a technical support role or a field technician role
  • Excellent customer service skills to meet the needs of both internal and external customers
  • Able to work regularly, independently and in a team environment
  • Competent analytical thinker, learner and make rational decisions
  • Basic knowledge on compressor performance in particular centrifugal air compressors
  • Basic Electrical and Controls knowledge. Should be able to read electrical schematic and process and instrumentation diagrams
  • Basic knowledge on electric motors, steam turbines and engine drives
  • Basic skill set in the use of measuring instruments, dial indicators, micrometers
  • Good computer skill set
  • Technical writing skills are required
89

Technical Support Engineer Resume Examples & Samples

  • BS/University Degree in Computer Science/Engineering. Masters/PhD or similar education/working experience
  • 1 - 2 years experience in engineering, systems administration, engineering support or consulting
  • Fluent German and good English phone and writing skills are required
  • Experience with UNIX shell scripting, Perl, Java
  • In depth knowledge of HTTP, DNS, network routing, common network protocols (TCP/IP) and tools (ping, traceroute)
  • Familiarity with the following: J2EE or .NET, XML Webservices, Databases and Webserver administration
  • Must be able to resolve complex, highly technical issues; creative and able to 'think-out-of-the-box', propose and implement new Solutions for customers
  • Strong team players who enjoy working in a fast paced team atmosphere
90

Technical Support Engineer Resume Examples & Samples

  • Provide Tier 2 support to customers
  • Provide troubleshooting and technical support via phone, web based tools and email
  • Handles problem escalations from Tier 1 support engineers
  • Ability to write native code
  • Trains and coaches Tier 1 Technical Support Engineers
  • Develop and/or test modules, wrappers and other extensions to the Titanium+ platform
  • Constantly improve Write code samples, articles and tutorials for developers that demonstrate best practices and workarounds for common issues
  • Log bugs for engineering team
  • Safeguarding Axway and
  • Experience using Titanium
  • TMAD certified
  • 3+ years experience in a technical support organization
  • 3+ years in programming in Javascript and Sequel
  • 3+ years with native code experience
  • 3+ years in web development or mobile application development
91

Technical Support Engineer Resume Examples & Samples

  • Common sense. It is extremely uncommon these days, so we are more than happy to meet you, should you have it
  • Linux and UNIX knowledge(You will be surprised by the number of flavours). You should not be afraid to work with terminals and feel comfortable not holding a mouse for long time(granted one is even present)
  • Experience in TCP/IP networks - both building and troubleshooting
  • Knowledge of transfer protocols and how they work. HTTP, FTP, SFTP, SMTP, AS2, you name it. There are a few that we dare-not-name too
  • English language. Excellent verbal and written skills are necessary. As the official communication language in Axway is English - that will be the language you will be using in 90% of your time around the office
  • MS Windows Server administration
  • Last but not least - the ability to absorb and articulate new knowledge in a way that customers can understand
92

Technical Support Engineer Resume Examples & Samples

  • Resolve customer problems via telephone, email or remote access
  • Maintain customer loyalty through integrity and accountability
  • Escalate cases to management when customer satisfaction comes into question
  • Escalate cases to the engineering team when the problem is beyond the scope of technical support or falls out of the support team’s expertise
  • Maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involved
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
  • Create knowledge base content to capture new learning for re-use throughout the company and user base
  • Participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications
  • Participate in the on-call rotation with other Technical Support Engineers
  • Actively participate in the Hadoop community to assist with generic support issues
  • Learn as much about Hadoop as you can!
93

Technical Support Engineer Resume Examples & Samples

  • Should have advanced working knowledge of Oracle (Skills-PL/SQL, SQL)
  • UNIX knowledge and expertise
  • Working knowledge of high availability, high throughput, real time, mission critical system
  • Working knowledge of TCP/IP protocol, network topology (switch load balancer, router)
  • Working knowledge of GPRS, DIAMETER protocol, SGSN OR GGSN etc
  • Experience with shell or perl scripting is required
  • Knowledge of any Telecom Billing systems is mandatory
  • Detail oriented, good analytical and problem solving skills
  • Excellent English communication skills, written and oral
  • Highly motivated, goal-oriented and well-organized– “towin” orientation
  • Exemplary team-player and team leading capabilities
  • Flexible to work in the shifts
  • Readiness to travel for extended period of time
  • Graduate or Post Graduate Degree in Engineering/Science
  • 2-6 years of experience
94

Technical Support Engineer Resume Examples & Samples

  • Manage highly visible, global and strategic support cases, and ensure 100% customer satisfaction by providing prompt and complete resolution to technical challenges and business issues
  • Empower the greater Salesforce community and share best practices with team members by creating and improving knowledge base materials
  • 3 years of prior experience in Technical Support, a helpdesk environment, or as a Salesforce administrator
  • Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
  • Detailed, organized and results oriented, with a strong level of attention to detail
  • Ability to effectively prioritize and escalate customer issues as required, as well as being able to multi-task and perform effectively under pressure
  • Salesforce Administrator (ADM201), Advanced Administrator (ADM311) or Developer/ Platform App Builder (DEV401) Certification
  • Completed Salesforce Trailhead Badges
95

Technical Support Engineer Resume Examples & Samples

  • Engineers customer orders including detailed review of layout and application of equipment, wiring and schematic development, component selection, and verification of applicable codes and standards
  • Reconciles pricing and lead time requests of incoming orders, using information supplied through Bid Manager, Vista and other communications from field sales and/or channel partners. Verifies that the plant's manufacturing capabilities can support lead-time requests
  • Verifies that complete and accurate order entry information has been received from field sales and/or channel partners on incoming switchboard orders. Responsible for communicating to and following up through appropriate channels on any discrepancies and facilitating efficient downstream order processing. Supports field sales and channel partners on post order entry issues
  • Prepares Manufacturing Information (MI) for less complex switchboard configurations, utilizing MI Manager, AutoCAD, and Plant Order Manager as required
  • Provides input to the Bid-Man development team on design and pick table enhancements that help minimize front-end cycle time and improve Quality
  • Provides input to P&S MEDD department on new product application needs and designs as well as design refinements
  • Interface with customers, channel partners, Field-Sales, and EatonCare through participation in plant visits, training support and customer events
  • Schedule orders for production. Reconcile customer requested ship dates with product line standard lead times and manufacturing capacity. Utilize AS400 programs (OMS and Allocation System) as well as Microsoft Excel to accomplish scheduling
  • Request and verify information for order release and processing
  • Perform rescheduling duties and advise AWSD to field sales/EatonCare/channel partner or end use customers as required
  • Retrieve, match, and route order change notice information
  • Expedite and follow critical orders
  • Maintain order files in the computer and be familiar with computer based information as it relates to customer schedule and dates. Execute order management functions using VISTA, Order Management System (OMS), AS-400 and Bid Manager computer systems
  • Process and follow ship shorts
  • Expedite material shortage requirements with Supply Chain Department
  • Facilitate corrective action process for in-process orders as required to minimize impact on customer promise dates
  • Bachelor’s degree in Engineering from an accredited institution
  • Authorized to work in the US without company sponsorship
  • Position does not have relocation. Candidate must reside within a 50 mile radius of Sumter, SC facility
  • Minimum 5 years of experience in assembly operations or manufacturing operations
  • Experience with MRP/ERP Systems
  • Minimum 3 years of experience with Eaton systems: VISTA, Bid Manager, AS-400, ENOVIA & DMM
  • Comprehension of basic electricity
  • Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel & PowerPoint)
  • Demonstrated technical and application knowledge of switchboards
  • Demonstrated proficiency in verbal & written communications, organizational & computer skills
96

Technical Support Engineer Resume Examples & Samples

  • Minimum Qualifications
  • BSEE, BSEET, BSME, BSIE, BSCS or other engineering degree and 2+ years experience designing, developing and troubleshooting Automation Control systems using Rockwell Automation Products
  • Understanding of Rockwell Automation Controllers including but not limited to SLC. Micrologix, Compactlogix and Controllogix processors
  • Great communications skills. Able to work with novice to very experienced engineers. Good typing skills. Must be able to work independently
97

Technical Support Engineer Resume Examples & Samples

  • Typically responds to situations as McKesson's first-line product support to isolate or fix problems in software; may be second-line of support in some areas
  • Reports design, reliability & maintenance problems or bugs to software engineering/ design engineering, offering and/or soliciting input
  • Provides support to customers/users where the product is highly complex or technical in nature
  • Explains & interprets technical ideas or processes to various groups or levels within the organization
  • Applies customer service skills & relevant competencies (e.g., communication) in working with internal & external customers
  • At certain levels, may create knowledge-based content
  • At certain levels, may create troubleshooting tools -May be involved in customer installation & training
  • Good understanding of TCP/IP, OSI layers, and basic network troubleshooting
  • Detailed knowledge of the diagnosis, repair and debugging of software and computer systems
  • Flexible schedule to allow for pager rotation
  • Ability to quickly learn new, complex technologies
  • Healthcare industry experience a Plus
98

Technical Support Engineer Resume Examples & Samples

  • Expert troubleshooting and reasoning skills
  • Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email
  • Bachelor degree in Computer Science or related technical field or equivalent work experience
  • Cisco Certified Network Associate or Equivalent
  • Knowledge of administering LDAP servers
  • Database Experience - SQL Queries
99

Technical Support Engineer Resume Examples & Samples

  • Provide knowledgeable technical support to the Customer Call Centre and In-Site forum with fast response times to issues and increased accountability. This includes providing technical responses to customer inquiries and providing ‘on-call’ services
  • Deliver field support activities including FCB implementation and troubleshooting where necessary
  • Scheduling and performing site visits to assist customer in resolving technical issues. Attend customer interface meetings when and if requested
  • Maintain and update technical information for upgrade projects
  • Ensures configuration management is maintained consistency across projects
  • Monitors/audits the testing process and ensures adequate and thorough testing is being planned and performed on all upgrade projects and maintenance contracts
  • Support and provide technical input to Safety Committee on completed projects
  • Support and provide technical input to customers on Thales’ ‘In-Site’ Forum
  • Responsible for ensuring that all safety issues related to work performed are implemented as per company’s applicable safety processes and procedures
  • B.Sc. in Engineering, or equivalent work experience
  • 3+ years in site management experience
  • Experience in delivering field support activities during upgrades in maintenance phase of a project
  • Experience providing technical responses to customer inquiries and providing ‘on-call’ services
  • Excellent knowledge of transit industry. Comprehensive knowledge/experience with Thales products will make you an ideal candidate
  • Customer service and marketing/sales experience
  • Excellent communication and inter-personal skills
  • Enjoys working with people and has an outgoing approach
  • Proven management and supervisory skills
  • Understanding of commercial aspects (schedule and budgets) of project management
100

Technical Support Engineer Resume Examples & Samples

  • Always leverage the technical expertise in order to provide efficient technical support
  • Provide technical support to Business Partners certified experts (ACSE)
  • Resolve customer issues escalated by Alcatel-Lucent’s L1 & L2 support center related to Alcatel-Lucent’s IP Networking product range (switch/router/WLAN) with sometimes direct assistance on customer site in case of urgent need
  • Escalate technical product issues to engineering (R&D based in California)
  • Participate in the design of technical bulletins, installation and Trouble Shooting Guides and Frequent Asked Questions (FAQ) development
  • Contribute to the improvement of the product: serviceability, maintainability aspects
  • Control the software quality from R&D and get knowledge on the new products or features
  • Manage consciously customer technical sensitive issues follow-up with the sense of the priority and the positive communication
  • Active participation to “engineering rules” definition, elaboration & writing
  • BA/BS in Computer Science or related technical field or equivalent practical experience
  • Experience working with network fundamentals (TCP/IP, ARP, IP Tables, routing)
  • Technical troubleshooting with leadership and crisis management skills
  • 5 years of relevant work experience in data networking environment
  • Experience leading short projects involving outside teams
  • Data Center technologies including Storage Area Networks (SAN), virtualization (VMWare)
  • UNIX systems with scripting skills in Shell, Python
  • Traffic generator and traffic analyzer, like Ixia and Wireshark
  • Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive
101

Technical Support Engineer Resume Examples & Samples

  • Support the Project Plan, Project Managers and customers during execution of SFAT, PFAT, FAT and SAT with instrumentation, electrical and mechanical assistance
  • Provide troubleshooting assistance and root cause analysis during FAT and SAT
  • Oversee electrical, mechanical and software contractors working on skids in
  • not an Automation role
102

Technical Support Engineer Resume Examples & Samples

  • Active participant in the customer support center, handling phone and email queues to assist customers with technical issues on the product, inclusive of ability to troubleshoot, duplicate and create workaround to achieve high levels of customer satisfaction and success
  • Document and report on the status of major issues, tech center operational status, etc
  • Manage the RMA processes ensuring equipment is being delivered to the customer and returned hardware is sent from the customer location to Gigamon
  • Work collaboratively with the overall Support Organization in driving Support team process improvements and initiatives
  • Work with other organizations to convey customer concerns and requirements to be a champion for the customer in providing a timely problem resolution
  • 1-4 Years of Technical Services experience in the networking space
  • Strong operating and troubleshooting knowledge across both L2 and L3 technologies such as: Ethernet, TCP/IP, Routing Protocols (OSPF), Switching technologies (VLAN/ Trunking), Stacking, QoS, Spanning Tree (STP, RSTP) and Test Equipment such as Spirent or IXIA
  • Possess excellent listening and people management skills
  • Must be willing to learn new skills, be a self-started and team player
103

Technical Support Engineer Resume Examples & Samples

  • Minimum 3 years of experience in the relevant market
  • Strong commitment to satisfy customer’s expectations
  • Good ability to execute strategies promptly and effectively with direct improvement to the business
  • Good speaking skills in English
  • Good read and written communication skills in English and Chinese
  • Self-motivated and have ability to work independently
  • Strong willingness to work a flexible schedule and regular travel
104

Technical Support Engineer Resume Examples & Samples

  • Capture and tracking of customer issues through CRM tool Sales Force
  • Degree or relevant Education in a technical related field, i.e. avionics, electronics, aviation plus minimum 5 years experience in the aerospace industry with emphasis on avionic systems will be considered
  • Minimum 3 years experience in the aerospace industry with emphasis on avionics maintenance, interface and troubleshooting on Business Jets and related systems
  • Minimum 1 year of experience working with Installation Manuals, Maintenance Manuals, Component Maintenance Manuals, Service Bulletins, Service Information Letters, and other technical publications is required
  • Experience with Satcom, High Speed Data, Cabin Management Systems, FMS and Primus/Primus Epic Systems is preferred
  • Demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
  • Ability to make sound business decisions and take quick actions to execute
  • Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships
  • Working knowledge of export requirements and/or government regulations is a plus
  • Ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times
  • Demonstrated ability to work in a changing environment is strongly preferred
  • Great grasp and passion for customer service
  • Possess a "privilege to serve" attitude
  • True global mindset and being very comfortable working within a global team
105

Technical Support Engineer Resume Examples & Samples

  • Degree in Telecommunications, Computer Science, Electronic engineering or similar
  • Minimum 1 year of experience in Customer Technical Support (Hardware /Software)
  • Background in Communications systems / Previous knowledge of mobile telecoms', including Tetra, LTE, UMTS/GSM beneficial
  • Ideally having previous experience in software eng