Software Support Engineer Resume Samples

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IB
I Brown
Ibrahim
Brown
688 Destiney Crossing
Dallas
TX
+1 (555) 190 7081
688 Destiney Crossing
Dallas
TX
Phone
p +1 (555) 190 7081
Experience Experience
09/2014 present
New York, NY
Senior Software Support Engineer
New York, NY
Senior Software Support Engineer
09/2014 present
New York, NY
Senior Software Support Engineer
09/2014 present
  • Install, configure and maintain software components used in OCC’s clearing and enterprise systems on multiple operating system platforms
  • Install, configure and maintain enterprise monitoring systems used in OCC’s clearing and enterprise systems on multiple operating system platforms
  • Use high-level expertise with products to advise on design and assist with development of applications using these tools
  • Implement and manage monitoring technologies for software, server, and network platforms
  • Resolve configuration-related problems
  • Assist production support and development staff in debugging application defects
  • Perform other duties as assigned
11/2009 06/2014
Chicago, IL
Global Software Support Engineer
Chicago, IL
Global Software Support Engineer
11/2009 06/2014
Chicago, IL
Global Software Support Engineer
11/2009 06/2014
  • Manages queue and SRs to provide the highest level of customer service within standard support guidelines
  • Providing advice and assistance on installation, application, configuration, commissioning and troubleshooting of
  • Liaising with software developers for providing customer solutions
  • Responds quickly to customer requests for escalations by contacting the owning engineer’s manager
  • Monitors translation queues to make sure translations occur in a timely manner
  • Provides the best possible translation for both customer and internal Support engineer – using collaboration methods as necessary
  • Reports to a regional Team Lead and EMEA Customer HUB Manager
08/2002 07/2009
Houston, TX
Software Support Engineer
Houston, TX
Software Support Engineer
08/2002 07/2009
Houston, TX
Software Support Engineer
08/2002 07/2009
  • Provide assistance and input into the planning and implementation of software development projects to both internal business units and external customers
  • Provides input for documentation of new software and assists in maintaining documentation of existing/in-development software
  • Providing prompt assistance and accurate feedback to device users
  • Working with customers, internal technicians, and product development teams to coordinate and support deployment of connectivity services to the customer site
  • Working as interface between software development and service teams in order to find efficient solutions for issues
  • Provide technical support for released application software, working with customer support team
  • Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled
Education Education
Bachelor’s Degree in Science
Bachelor’s Degree in Science
Liberty University
Bachelor’s Degree in Science
Skills Skills
  • Ability to analyse relevant logs and tracing and extract relevant details and understand the relationship of the details
  • Strong working knowledge of Office software
  • Ability to work with clients, co-workers or third parties professionally and tactfully
  • You will gain valuable experience and wide knowledge of Software integrative systems
  • Proficient programming knowledge
  • Ability to learn and apply new technical skills and concepts quickly
  • Communications skills (both verbal and written) with the ability to communicate detailed points to relevant audiences
  • Strong working knowledge of ORACLE SQL, C/UNIX, Pro C and Unix Scripting
  • Excellent communication skills enabling the professional management of key accounts
  • Good knowledge of SQL server database languages, software development (MS Visual Studio with C, C++, C# or VB) .NET Framework advantageous
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1

Software Support Engineer Associate Resume Examples & Samples

  • Problem solving, troubleshooting, documenting, testing, and support of web applications
  • Assist Development and Support experts in troubleshooting customer-reported issues
  • Aid with testing, execution, and documentation of any issues found
  • Update support tickets and test cases as needed
  • Perform daily data audits
  • Work on special projects or tasks to develop and improve operating efficiency of technical/applications
  • 0-2 years of QA or Customer Support experience
  • Completed a related 4-year or technical degree, or be close to completion
  • Strong organizational skills; strong analytical ability; attention to detail; critical thinking; outstanding communication skills
  • Experience responding to customer-reported issues; experience in a customer-facing role is a plus
  • Knowledge of C#, JS and SQL would be beneficial
  • Exposure to digital marketing such as SEO (Search Engine Optimization), SEM (Search Engine Marketing), Web Analytics, Social Advertising, Display, etc
  • Exposure or knowledge of an agile work environment is desired
  • A dynamic, entrepreneurial culture
2

Software Support Engineer Resume Examples & Samples

  • Provide technical support for the POINT application (9-6 ET)
  • Provide after hours support (rotation) Mon-Fri from 6pm-3am ET (and weekends)
  • Triage and resolve client-initiated data, analytics, and system issues
  • Verify if issues are system defects, system limitations, thereby new system requirements, or a clients misuse of the existing functionality
  • Improve support workflows and solutions
  • 3+ years of experience in SQL
  • 3+ years technology experience in the financial industry
  • Basic knowledge of Linux based operating systems
  • Good knowledge of PERL and XML based technologies ( XPath and schemas)
  • Fixed income, derivative and equity product understanding
3

Software Support Engineer Resume Examples & Samples

  • Respond to help requests from helpdesk ticket queue to assist and solve issues in lab in a timely manner
  • Deploy new systems, both real and virtual as required. No physical racking necessary
  • 1+ years experience with vCenter server and ESXi
  • Solaris VM & zones
  • Windows Deployment Server
  • Experience with Redhat kickstart
  • Development experience of simple LAMP web applications
4

Software Support Engineer Resume Examples & Samples

  • Work from a standard protocol, utilizing a documented process to respond to customer issues
  • Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
  • Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
  • Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
  • Collaborate across teams to resolve issues and help reproduce issues in lab environment
  • Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
  • Background in object-oriented software development (e.g. java, .NET, etc.)
  • Experience with technical support and/or hardware and software computing, storage, and peripheral devices
  • Knowledge and/or experience with updating Knowledge Management systems
  • Eager, quick learner with strong team-work spirit
  • DBMS and/or SQL experience
  • Basic understanding of Web Application Servers, firewalls and http/https communications
  • Experience with troubleshooting in a technical environment
  • Advanced proficiency with case management databases and tools
5

Japanese Speaking Graduate Software Support Engineer Resume Examples & Samples

  • 1 or more of the following programming languages: Java/J2EE
  • MYSQL
  • Problem Solving and Customer Support Skills
  • Japanese: Fluent
6

Software Support Engineer Resume Examples & Samples

  • Provide customer software product support/ requests for customer base and ensure that all calls/responses meet Quality standards and KPI's
  • As part of the Customer management & delivery team, have responsibility for SQL Server administration, data base administration, backup, replication, disaster recovery strategies
  • Provide IT Infrastructure support both in-house and at customer sites
  • Prepare end user and technical user documentation for environmental products
  • Attend customer sites, for installations, training, go lives & review meetings, always providing a high level of customer service
  • Involved in product improvement program, consulting to customer & monitoring of performance metrics
7

Software Support Engineer Resume Examples & Samples

  • Provides front line responses to website, e-mail, and telephone Client issues in within published Service Level Objectives
  • Participation in after-hours and weekend on-call rotation is required
  • Documents all client issues in call logging system and keeps them updated with current status
  • Escalates cases promptly to other team members when handover is required
  • Manages customer expectations, ensuring resolution of issues
  • Collaborates with Global Support team to progress client issues
  • Demonstrated client service skills by meeting or exceeding client expectations
  • Develops technical understanding of IBM Marketing Cloud software products and achieves required level of IBM Marketing Cloud Product certification
  • Creates knowledge base articles and provides input and recommendations
  • Assists with other reasonable duties and tasks as may be required
  • Demonstrated experience working in a Customer Support organization that provides advanced highly-technical support for software or other technical services company
  • Demonstrated diagnostic skills including the ability to successfully troubleshoot advanced software issues
  • Proven track record of technical knowledge with demonstrated technical ability with software technologies
8

Software Support Engineer Resume Examples & Samples

  • Here is how you can contribute to our team and the key projects that you will do on the job
  • Provide operations support to the Dev Ops engineers and architects on the team
  • Automate manual enterprise operations tasks and optimize business process to reduce workloads & create proficiencies
  • Create automation scripts that streamline processes and increase system reliability
  • Support Autodesk enterprise growth and scale maintenance activities with tools like Ansible, Chef and Puppet
9

Software Support Engineer Resume Examples & Samples

  • 2nd Tier Support, which includes
  • Resolve the majority of problems and simulate complex configuration and software problems
  • Support problem isolation and determination of product specification defects
  • Define an action plan for problem resolution, involve R&D when required
  • Analyze recurring issues and maintain an open channel with the R&D and Product teams for improving the product
  • Monitor the various products and address issues proactively before they become operational problems
  • Understand partners' needs and provide fixes and workarounds in order to ensure smooth operation
10

Voice Application Software Support Engineer Resume Examples & Samples

  • Provides top-level support to international customers within their own team or work closely with other teams to solve problems and enhance future products with limited supervision
  • Solves service requests of different complexity raised by customers through phone, email or remote access
  • Demonstrates knowledge in the hardware and software platform, builds databases of existing issues, use debugging tools and lab simulations to analyze problems and identify solutions and achieve higher customer satisfaction by providing high quality solutions
  • Identifies improvement opportunities and recommendations in products and processes
  • Keeps up-to-date with the latest Cisco technology products in his field of expertise in order to provide high quality support
  • Demonstrates excellent English skills in both oral and written communications
  • Follow support center processes for effective management of assigned support requests
  • Willingness to work in swing/night shifts (US prime shift)
11

Software Support Engineer Resume Examples & Samples

  • Working with both established and leading-edge technologies, including Oracle PL/SQL, Microsoft .Net, C#, JQuery, nHibernate, Ext-JS, and many others
  • Perform in-depth, back-end, troubleshooting
  • Work closely with the vAuto development team on support requests
  • Ensure timely responses for all client technical issues are in line with the department and client expectations
  • Share product solutions/resolutions/fixes to technical functionality issues with the support team
  • Author and maintain system and internal process documentation
  • Work closely with Support Management team to identify areas needed for development and improvement
  • Follow and execute tasks in accordance with operational processes and guidelines
  • Be assertive, confident, able to work as an individual and as part of a team and strive to exceed our customer expectations
  • Solution based minded individual with excellent technical problem solving skills
  • Strong verbal and written communication skills needed to communicate complex issues in a clear and concise manner
  • Exhibit excellent retention of knowledge for new technology and product, with the added ability to provide / implement a solution
  • Advanced knowledge of SQL required (Oracle specific a plus)
  • C#, .Net and/or JavaScript knowledge is a plus
  • Must have experience/background in highly complex, technical problem solving
  • Must possess bachelor’s degree or corresponding job experience
  • Prior experience in any one of these technologies is not required, but preferred
12

Software Support Engineer Resume Examples & Samples

  • Install, configure and maintain software components used in OCC’s clearing and enterprise systems on multiple operating system platforms
  • Use high-level expertise with products to advise on design and assist with development of applications using these tools
  • Assist production support and development staff in debugging application defects
  • Ability to multi-task and work with management to prioritize tasks
  • Demonstrate strong confidence in abilities and knowledge
  • Ability to work well in crisis situations
  • Flexibility to be on call from 5 PM to 7 AM for 3 months per year
  • Solid understanding of
  • High school diploma or equivalent, Bachelor's degree in a related area preferred
  • 3-5 years of related experience with
13

Senior Software Support Engineer Resume Examples & Samples

  • Install, configure and maintain enterprise monitoring systems used in OCC’s clearing and enterprise systems on multiple operating system platforms
  • Configure production, development and testing environments and ensure availability of these application services
  • Provide performance tuning of components and services as well as availability in disaster recovery
  • Implement and manage monitoring technologies for software, server, and network platforms
  • Resolve configuration-related problems
  • Bachelor's degree in a related area
  • 5-8 years of related experience with
14

Financial Software Support Engineer Resume Examples & Samples

  • Acquire and maintain in-depth knowledge about Moody's Analytics products, and the environments and platforms they run on
  • Liaise between the Client Services teams and the Product Management / Engineering teams by accurately troubleshooting and investigating complex functional and technical issues
  • Respond to client demands in a courteous, professional, accurate and timely manner via web, email, telephone, and in person
  • Provide in-depth education and assistance on product functionality, business use, and the product technical architecture
  • Own, escalate, and project manage across functional teams to deliver complete solutions to our clients
  • Identify, capture, and channel client feedback on product features and functionality to the Product Managers
  • Make use of and further enrich our knowledge management tools to ensure that we work efficiently and capitalize on our experience
  • Input and maintain all client interactions to track activity using the internal CRM system
  • May perform occasional on-site client trips (installation, configuration, and troubleshooting)
  • Rotational Weekend On-Call Support work may be required
  • Bachelor's degree in a Computer Science, Mathematics/Statistics, Finance, Information Systems, or similar discipline
  • Master’s degree in Computer Science, Engineering, Finance, or similar discipline is a plus
  • Minimum 1 year relevant work experience or equivalent knowledge in code development/programming such as Java, C++, Python, Perl and PL/SQL (please note this is not a code development/programming position)
  • Experience and/or familiarity with the financial or commercial credit industry is a plus
  • Strong client facing skills are essential
  • Good interpersonal skills and the ability to build strong professional relationships at all levels, with both internal and external parties
  • Ability to work autonomously with some supervision, yet integrate appropriately with the team and other areas within Moody’s
  • Highly organized, efficient, and able to work to tight deadlines in a high pressure environment
  • Ability to work pro-actively, multi-task, and initiate ideas/suggestions
  • Excellent planning, organizational, implementation, and follow-up skills required
  • Fluent in Spanish (reading/writing) preferred
15

Software Support Engineer Resume Examples & Samples

  • Responsible for delivery of agreed changes to executable software and database components
  • Produce high quality design specifications for the software under change
  • Produce high quality test plans
  • Produce high quality test specifications
  • Carry out integration and verification testing of software on the reference systems located at the Thales site in Cheadle
  • Knowledge of CORAL66 development language and development environments would be beneficial
  • Knowledge of ADA development language and development environments would be beneficial
  • Support and understanding of updating and maintaining software systems
  • Ability to diagnose faults in software and in systems in conjunction with hardware engineers
  • Taking software through a full lifecycle from elicitation of customer requirement through to formal acceptance at customer sites, including integration and verification testing
  • Ability to produce comprehensive documentation for the design and test of software
16

Software Support Engineer Resume Examples & Samples

  • Develop process and procedures to increase issues resolution by Level 1 Help Desk staff
  • Manage end user issue resolution through multiple internal and external teams
  • Up to 3 years of experience supporting Microsoft .NET web based applications and Windows servers
  • Working knowledge of Microsoft SQL Server, ASP.NET, and IIS
  • Experience working with xml & config files, windows & web services
  • Ability to analyze SQL traces and work with WinDbg is preferred
17

Software Support Engineer Resume Examples & Samples

  • You answer and register customer service requests in the CRM system and hereby respect the Service Level Agreement
  • You consequently log all actions taken, including labour time
  • You diagnose and solve the reported customer problems, making use of remote tools
  • You decide on actions to be taken required to resolve a problem if no remote solution is available: involve Global Support, request hotfixes, schedule interventions, etc
  • You proactively inform the customer about the service request status
  • You correctly administer own service requests, and focus on MTTR
  • You maximize the use of Telescope, knowledge base, EskoLink, etc
  • You keep own knowledge up to date by attending relevant courses or self-study
  • You follow the timing and courses to be agreed upon with the Support Coordinator
  • You have a good knowledge of Esko Software products in order to guarantee a professional call registration. You have in depth knowledge about the products and markets you support
  • You have a good knowledge about the customers’ workflow and business
  • You possess a basic knowledge about related products, 3d party, competitive solutions
  • You have sufficient IT skills: networking, Mac and Windows OS
  • You have excellent language skills – English and one or more local languages
  • You have good time & priority management skills, familiar with all Esko Software products in order to guarantee a professional call registration
18

Software Support Engineer Experienced Resume Examples & Samples

  • Analysis- Anaylzes production issues from business and the application/code perspective and outlines corrective actions. Performs impact assessments of the issues and contributes to the Root Cause Analysis of critical issues
  • Innovation & Continuous Improvement - Introduces continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions. Applies automation to minimize complexity, reduce time to response, etc
  • Quality and SLAs - Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc. Ensures that assigned tasks are completed on time and that delivery timelines are met in accordance with the quality targets of the organization
  • Communication - Communicates with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied
  • You will be part of very dynamic team working with top of the line technologies
  • Software development background in enterprise environment with deep understanding of SQL, XML, SOAP, REST and similar protocols/technologies
  • Excellent debugging skills on UNIX based platform
  • Knowledge of software development tools and IDEs like SQL developer, XML Spy etc
  • [Preferred] Knowledge of telecom domain, enterprise services, order fulfillment, fallout handling
  • Analytical Thinking & Problem Solving - Expected Proficiency Level: 1
  • Creativity & Innovation - Expected Proficiency Level: 1
  • Focus on Quality - Expected Proficiency Level: 1
  • Technological Excellence - Expected Proficiency Level: 1
  • Excellent written and verbal communication skills with fluency in English
  • Demonstrates teamwork, collaboration, adaptability and critical observation
19

Software Support Engineer Experienced Resume Examples & Samples

  • Communication- Communicates with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied
  • Able to understand and analyze the new systems with ease
  • Proactive behavior in notifying and working with cross teams including customer
  • Able to debug and monitor the system as this is online system
  • Knowledge in Diameter routing protocol, network level understanding, Linux/Unix, Oracle skills
  • 3+ years of experience with related technologies such as JNetX, Traffix Context Manager Application, etc
  • Understanding of Balance Manager Application
  • Understanding of basic communication protocols (specifically Diameter, SOAP, HTTP, GTP?)
  • 1+ Years Basic scripting skills/understanding (e.g. Groovy)
  • 1+ years of experience with Oracle, SQL,LINUX/ UNIX OS and scripting
  • 2+ years of experience in key SW tools - JDK and Oracle Coherence
  • Understanding of Veritas Clustering methods/solutions
20

Software Support Engineer Resume Examples & Samples

  • Prior knowledge in these areas a plus, but training and skill building will be part of your role!
  • Unix/Linux operating system and shell scripts
  • Oracle Database and SQL, PL/SQL
  • Java/C language
  • Middleware Technologies, APIs
  • Internet technologies (HTML, XML, JavaScript)
21

Software Support Engineer Resume Examples & Samples

  • Investigation for the failure and issue, follow-up with all groups needed & communicating all issues to management
  • Monitor daily activities to ensure that batch production runs smoothly and service level agreements are met, including Usage processing, Billing issues and rejects and all End Of Day failures and issues
  • Automate any manual work performed using Shell/Perl script embedded with Oracle queries
  • Create and maintain new scripts for handling priority issues
  • Handle special projects as needed which will involve Unix Shell scripting with embedded Oracle SQLs
22

Software Support Engineer Resume Examples & Samples

  • Be a part of a ‘can do’ company that leads the industry
  • Awareness of programming concepts and ability to write software code
  • Bachelor's degree in Science/IT/Computing or equivalent
  • Strong knowledge in development in C++ and JAVA
  • Technical knowledge and ability to analyze requirements in order to implement and align the customers’ business and Amdocs Applications
  • Base Place: Sao Carlos
23

Software Support Engineer Resume Examples & Samples

  • Deep knowledge of Windows application programming
  • 5+ experience of at least one Window application programming language like PowerBuilder, VB, VB.NET
  • Should have working experience with Oracle
  • Telecom Billing experience will be plus
  • Should be willing to learn new Technologies
  • Should have worked in SDLC model
24

Software Support Engineer Resume Examples & Samples

  • Implement business updates and changes in the EPC product supporting U-verse production
  • Communications - Builds relationships with internal customers/stakeholders. Represent the team in front of the customer
  • Provide maintenance, support and streamlining Amdocs pricing applications implementation in every major and minor releases, as per expected business and functional requirements
  • To handle production phase’s tickets raised for EPC pricing issues, provide pricing fixes, support as per defined service level agreement
  • Analyze, design and support various change requests/fast-track requirements from AT&T business and IT client
  • Serve as trusted advisor for AT&T IT and business
  • Provide on-site on-call support for production
25

Software Support Engineer Resume Examples & Samples

  • Strong working knowledge of ORACLE SQL, C/UNIX, Pro*C and Unix Scripting
  • Strong working knowledge of Office software
  • Understanding of the wireless business
  • Affluent in Amdocs tools and techniques
  • Understanding of interaction and interfaces between multiple billing systems and ability to interact with customer and business organizations
  • Ability to create technical documentation
26

Software Support Engineer Resume Examples & Samples

  • Engineering - Provides engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications. Ensures that the solution is maintainable, scalable and supportable. Designs, develops and maintains tools/automations to assist in troubleshooting, debugging and support
  • Investigation – Investigates and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution. Highlights risks and helps in mitigating the risk from technical aspects
  • Analysis - Analyzes production issues from business and the application/code perspective and outlines corrective actions. Performs impact assessments of the issues and contributes to the Root Cause Analysis of critical issues
  • Onboarding & Knowledge Sharing - Onboards new employees and trains them on processes and knowledge sharing with team members. Takes active role in team building, including technical mentoring and knowledge transfer
  • Be part of a strong technical team, handling complex investigations and working with the development teams to provide work around solutions by writing scripts or SQL queries
  • Get involved in a dynamic challenging environment that provides production support for AT&T users in various applications
  • Get an opportunity to prove your “out of the box” thinking to improve the production support by writing tools for automation of manual work or by adding required alerts
  • 2+ years of working knowledge of ORACLE SQL, UNIX and Unix Scripting
  • 2+ years of experience as first/second level support
  • Java, Perl – advantage
  • Good English and communication skills
  • Flexible time to support weekend shifts and late evening shifts
  • Understanding complicated systems in order to investigate issues
27

Software Support Engineer Resume Examples & Samples

  • You will get to learn BSS business processes
  • You will work with an experienced team of developers and customer directly
  • You will have ample opportunity and encouragement to innovate and put forth ideas
28

Software Support Engineer Resume Examples & Samples

  • Current Day Analysis (CDA)
  • Operating Systems: Linux, UNIX, WINDOWS (9x, Me, XP, 2000, NT)
  • Programming Languages: SQL, PL/SQL – 3-5 years’ experience
  • Java 2-3 years’ experience
  • Database and Software: Oracle, TOAD (SQL Tool), Microsoft Office
  • Application knowledge: OMS, Business Flow, experience in Amdocs applications (Billing, CRM), good understanding of what BBNMS, G2, EMS, CMS and SAM do, and overall production support. 2 to 3 years’ experience
29

Software Support Engineer Resume Examples & Samples

  • Gain Experience in an international company
  • Maintain a multitude of responsibility in an ever-changing environment
  • Be part of a fast paced exciting environment
  • Bachelor’s degree in Science/IT/Computers or equivalent
  • 1+ years of experience with Oracle, SQL, UNIX/Linux OS and scripting
  • Production Support Experience with debugging skills and maintaining production SLAs
  • Understanding of telecommunications wireless networks (4G/LTE specifically) and network interfaces/standards (e.g. Sy)
  • Ability to work 24x7 production environment setup
30

Software Support Engineer Resume Examples & Samples

  • Performing critical & non-critical support activities
  • Ownership of critical issues and provide timely solutions and analysis
  • Be able to work independently with all production application support teams and liaise with different teams to resolve production issues
  • An experienced programmer with broad responsibilities and analysis skills within the SW Development stream
  • Provide a quick and professional analysis/trouble shooting to priority one calls and other production related escalation
  • The job includes interaction with development teams, and customer teams
  • Provide on-going support services at customer site and participate in implementing of new versions
  • Able to work in a dynamic environment with many constantly changing requirements
  • Developing new programs as well as maintaining existing systems
  • Support of new coming version and implementation which includes QAT testing support
  • Provide support in CSM development application team responsible for production support
  • 3 reasons you should apply for this role!
  • This role is supporting a very large application which is the heart of the Amdocs billing system and integrated with multiple systems!
  • This is a very challenging role which will allow you to use your skills to the fullest and will provide opportunity to shine!
  • Amdocs is a market leader in Billing systems and to learn its billing system, you will need to be part of it!
  • At least 2+ years experience with programming knowledge in C, Oracle 10g, UNIX
  • Familiarity with coding standards and methodologies
  • Experience supporting a large online application a must
  • In-depth knowledge in configuration control
  • General Software experience (SQL Tool), Mercury Quality Center (Testing)
  • Working knowledge with Tuxedo – HUGE PLUS
  • Familiarity with Customer Support Modules (CSM) – nice to have
  • Experience with PowerBuilder – nice to have
31

Software Support Engineer Resume Examples & Samples

  • 1+ years of commercial experience in technical software support or software development
  • Demonstrable experience in .NET 4.0, C#
  • Experience in using remote desktop technologies to diagnose reported issues
32

Software Support Engineer Resume Examples & Samples

  • Proactively manage escalated technical issues, thru triage, and troubleshooting, working with both HW and SW
  • Gain an in-depth understanding of the Plantronics Software architecture, platform and services including our SDK offerings
  • Work across different desktop and mobile platforms; Windows, Mac, iOS, Android
  • Undertake in-depth analysis on technical issues to establish root cause; trapping errors, capturing and deciphering log records, capturing and analysing USB and Bluetooth traces
  • Work with worldwide based teams to champion resolutions of escalated issues and support process enhancements, including Development, Quality, Product Management and customers
  • Support the setup of test infrastructure and produce technical bulletins and FAQ sheets
  • 5+ years of design or in-depth technical support (Tier 3+ Expert) to applications on Cloud/Client (Win/Mac) platforms
  • Core code language ability in at least ONE of the following: C++, C#, Java, JavaScript
  • Excellent analytical and problem-solving skills especially with complex HW/SW interaction problems
  • Ability to self-manage multiple tasks
  • Able to travel internationally
33

Senior Technical Software Support Engineer Resume Examples & Samples

  • Investigation and resolution of issues without known solutions
  • Replication and logging of reported bugs in CRM system
  • Liaise with other Snr TSE or Principle TSE on complex cases
  • Customer Care
  • Assisting Technical Support Engineers trouble shooting
  • Writing Articles for Knowledge Base
  • Sharing best practice with colleagues, customers and partners
  • Enablement sessions
  • LI-SB
34

Software Support Engineer Resume Examples & Samples

  • Perform third-level application support for customer reported problems relating to NCR Counterpoint software and hardware
  • Solve a wide range of technical problems of diverse scope and high complexity, where analysis of data and/or situations requires evaluation of both identifiable and unidentifiable factors
  • Learn new products and diagnostic tools, sharing knowledge with others
  • Produce Knowledge Management documents
  • 3 plus years of technical support experience troubleshooting application software
  • Knowledge of: computer hardware, peripheral equipment, Windows operating system environment, and routine commands
  • Knowledge of MSSQL database infrastructure and querying
  • Ability to research problems with no known solutions
  • Strong oral and written communications skills
  • Exhibit consistent customer-friendly attitude
  • Troubleshooting hardware and Retail industry would be another plus
35

Software Support Engineer Resume Examples & Samples

  • BS/MS in Computer Science/Engineering or related discipline/experience
  • 3-5 years of relevant work experience managing external customers and successfully working with internal teams to facialitate new project features
  • 3-5 years of experience working with web technologies, such as HTML, XML, HTTP/HTTPS and JavaScript
  • 3-5 years programming with PHP, Java/JSP or .NET/C++/ASP Classic
  • Familiarity with cloud and web services technologies (esp. JSON, REST, XML, MQTT, pub/sub, etc.)
  • Experience in one or more specific IoT / M2M industry (i.e. home automation, business automation, health, asset tracking, smart utilities, etc.)
  • Over the Air (OTA) implementation for firmware upgrades
36

Global Software Support Engineer Resume Examples & Samples

  • Ensure that HUB tasks are handled during active shift
  • Provides verbal or written translations when customer requires language support
  • Resolves assigned Service Requests related to our Internet portals
  • Place Software orders and track the shipment of these orders in the internal database
  • Uses Service Request quality guidelines when placing entries in SRs
  • Monitors queues to respond to incorrectly routed or unassigned customer requests
  • Monitors translation queues to make sure translations occur in a timely manner
  • Responds quickly to customer requests for escalations by contacting the owning engineer’s manager
  • Reports to a regional Team Lead and EMEA Customer HUB Manager
  • Takes ownership and coordinates resolution of customer’s service requests
  • Maintain knowledge of current Oracle business flows
  • Operate in line with Customer Service HUB business processes and procedures
  • Provides the best possible translation for both customer and internal Support engineer – using collaboration methods as necessary
  • Manages queue and SRs to provide the highest level of customer service within standard support guidelines
  • Ability to manage multiple priorities
  • Can address issues among multiple parties within the organization
  • Personal drive
  • Customer Focus
  • Team-working
  • Excellent verbal and written skills in Spanish as well as in English
  • At least 3 years work experience
  • Knowledge of any software products (database, application) would be considered an advantage
  • Proven experience in support business is not necessary but would be considered an advantage
37

Software Support Engineer Resume Examples & Samples

  • Message-oriented middleware
  • Web based security technologies
  • Encryption technologies (SSL/TLS, PKI Infrastructure management)
  • Experience with Docker and Kafka
  • DevOps experience, Agile methodologies
  • Minimum 4 years experience working in a distributed multi-platform environment
  • Minimum 3 years experience in Linux and Windows environments and supporting 3rd party software
  • Minimum 2 years experience supporting enterprise monitoring technologies
38

Lead Software Support Engineer Resume Examples & Samples

  • Bachelor’s degree from an accredited university or college
  • Minimum 2 years experience with Java and JavaScript
  • Experience in transportation industry, railroad industry, or Software-as-a-Service support is preferred
  • Fluent computer skills, internet, and web application support skills
  • Experience developing web applications (Spring MVC, RESTful, JAX-WS, Web Services)
  • Experience with front-end technologies such as Javascript, HTML5, CSS, jQuery, AngularJS, Web Components
  • Experience with database tools (JPA, Spring Data, Hibernate, etc.)
  • Experience with modern tooling (Eclipse / IntelliJ, Maven, NPM, Grunt, Git, etc.)
  • Strong interpersonal and written communication skills with the ability to communicate clearly and effectively in discussions
  • Ability to meet deadlines, prioritize, and handle multiple concurrent projects
  • Ability to work independently and manage tasks in a fast-paced environment
  • Ability to communicate with customers and stakeholders with appropriate urgency to improve services and relationships
  • Have a strong customer service experience with some technical knowledge
  • 2 or more years in related position required
  • 2 or more years in a high call volume environment preferred
  • Bilingual preferred but not required
39

Senior Software Support Engineer Resume Examples & Samples

  • Systems administration and change management practices
  • J2EE application servers
  • Internet/Web based technologies
  • LDAP Directory engineering and administration
  • Enterprise Monitoring and reporting tools
  • File transfer protocols including SFTP
  • Solid understanding of security controls as applied to software technologies
40

Software Support Engineer Resume Examples & Samples

  • Develop applications in C#, C++, C, Java, Visual Basic, PERL, and ASPX
  • Maintain and develop applications for SQL Servers
  • Develop Technical Documentation
  • Work with clients to develop software requirements and applications, which may require travel to meet with clients
  • 5+ years of experience in the traffic signal design, and traffic operations
  • FDOT SunGuide software development experience
41

Software Support Engineer Resume Examples & Samples

  • 4+ years of relevant work experience managing external customers and successfully working with internal teams to facilitate new project features
  • 4+ years of experience working with at least one of the following languages: C, C++, Java, GO, Python, etc
  • Experience building or support large-scale web services backed by cloud services, such as AWS
  • Driver or Kernel development is a plus (but not required)
42

Software Support Engineer Resume Examples & Samples

  • Taking ownership of troubleshooting software related problems during product development phase and later with customer installations
  • Working as interface between software development and service teams in order to find efficient solutions for issues
  • Providing prompt assistance and accurate feedback to device users
  • Ensuring proper recording and closure of all issues
  • Establishing and maintaining a knowledge base for software related issues and troubleshooting mechanisms
  • Interfacing and communicating with other teams and stakeholders locally and globally
  • Knowledge of Windows OS and scripting
  • A few years of working experience in software, IT support or product support in challenging environments/projects
  • Familiarity with software installation and configuration of local PC environments
  • Bachelor's degree (B.Sc.) in Technology, Computer Science or equivalent
  • Proactive communication and collaboration skills
  • Customer orientation – the position requires frequent contact with internal customers
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Good verbal and written skills in English and in Finnish
  • Software development skills with .NET / C#
  • Experience in software support for medical devices
  • Familiarity with Microsoft Visual Studio and Team Foundation Server (TFS)
43

Software Support Engineer Resume Examples & Samples

  • Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures
  • Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases
  • Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences
  • Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled
  • Attend AMAT classes in designated product line and external classes for third-party software
  • Provide on-going training to customers and customer engineers (CE) for technical products and systems issues
  • Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers
  • Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation
  • Explains complex information to others in straightforward situations
44

Software Support Engineer Resume Examples & Samples

  • Provide support to end users in person and remotely via telephone, email, and/or remote support session
  • Write SQL scripts to automate processes, clean data, and maintain applications
  • Troubleshoot and escalate tickets in the form of bug reports to Software Engineers
  • Gather requirements, and communicate timelines with end users
  • Document and follow through on any assigned tasks through the ticketing system to ensure timely resolution of all requests
  • A Bachelor's Degree in a tech or business related field preferred
  • Minimum 1 year of experience in a fast paced software environment
  • Ability to troubleshoot web applications, (javascript to database)
  • Ninja-caliber Excel skills
  • Excellent analysis and problem solving abilities
  • A collaborative personality, enjoy working in a team-oriented environment
  • Comfortable working alone with limited supervision
  • Incredibly detail-oriented, with an eye on the bigger picture
  • Demonstrated ability to coach and train others
  • Excellent customer service skills required
  • Previous help desk, call-center or sales experience
  • Demonstrated ability to handle high-stakes, high-pressure assignments and meet tight deadlines
  • Must be able to successfully pass a pre-employment background check
45

Software Support Engineer Printing Systems Resume Examples & Samples

  • To support aftersales operations, to implement and deliver market leading workflows, solutions and services for Xerox Production systems., and to guide and coach our customers to ensure they realize the full benefits of Xerox products and services
  • To provide comprehensive technical support, analysis, system integration, application development and technical advice to existing customers
  • Delivers support to service operations required to exceed volume, revenue and profit targets
  • Education Desired: BS from an Engineering Faculty
  • Three or more years successful proven track record gain within a customer focus aftersales environment
  • Experience of working in a technical support role, consulting with customers to develop relationships and common objectives
  • Knowledge of, or specific experience in, relevant technologies ( Digital Printing technologies, Color Management , Variable Data Software , Production Workflow Management, Print production Environment )
  • Excellent communication skills both verbal and written in Turkish and English
  • B Class driving license
  • Completion of Military Service
  • No color blindness
  • Technical experience of developing and implementing Xerox production workflow solutions and shares that expertise with others in the team. Knowledge/experience of Xerox or a similar organization is an asset
46

Software Support Engineer Resume Examples & Samples

  • Working with customers, internal technicians, and product development teams to coordinate and support deployment of connectivity services to the customer site
  • Working with the product development and service team to help determine the users’ needs and prioritize development tasks
  • Record and share knowledge such that the impact of your training and learnings are shared with the global service team through tools and methodology such as Knowledge Articles and a content management system
  • Working directly with customers and others in the technical support team to understand issues primarily having to do with software or networking, and drive to root cause and solutions for the customer within a customer timeframe
  • Working with engineering software teams to understand code unit functionality and analysis of the program source code to aid in problem replication and reporting
  • Maintain a working relationship and cooperation with a diverse, global support team with a global customer base, and global engineering team
  • Use process and analysis tools to maintain and support internal processes and software tools, such as CRM, contact center software, and other software to drive service team efficiency and effectiveness
  • Education – B.S. in Computer Engineering, Computer Science, or other related field
  • Work experience - 5 or more years working in a customer support environment and/or an IT project management or support environment
  • Skills required –
47

NX CAM Software Support Engineer Advanced Resume Examples & Samples

  • Under minimal direction, analyze the customer’s question or problem, and provide a solution or a workaround that meets the customer’s needs when possible, in a timely manner
  • Duplicate reported customer problems, and provide explicit examples to development to allow them to reproduce any software issues that need
  • Useful skills would include Wire EDM, NX CMM Inspection, ISV Simulation, CAM automation and TCL programming
48

Senior Software Support Engineer Resume Examples & Samples

  • Assist our clients and client teams in questions about the functionality and configuration of our SaaS applications
  • Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time and drive faster issue resolution
  • Troubleshoot software related problems over the phone and remotely
  • Escalate issues to Operations and Development teams with reproducible test cases that replicate the problem
  • Identify the probable source of the problem, whether that is a software application component or a software or hardware problem within the IT infrastructure
  • Bachelor's Degree in CS, EE, or related discipline required, with high academic achievement
  • 3+ years of experience supporting Microsoft .NET web based applications and Windows servers
  • Experience in troubleshooting various forms of software problems from the server to the client browser
  • Experience gathering software diagnostic data and process dumps
  • Ability to work methodically and analytically in a quantitative problem-solving environment
  • Excellent verbal & written communication skills, preferably with international exposure, inspiring confidence while leading customers through the steps to resolve issues via phone and email
  • Eagerness to contribute in a team-oriented environment
49

Scada Software Support Engineer Resume Examples & Samples

  • Provide worldwide technical support of Siemens SCADA systems through creative, intelligent, efficient and flexible solutions
  • Communicate with customers in a professional, efficient, pleasant and helpful manner
  • Document all customer interaction
  • Identify and escalate priority issues per client specifications
  • Redirect problems to appropriate R&D if it is needed
50

Software Support Engineer Resume Examples & Samples

  • Unix , Oracle, SQL , XML,
  • Java develop & debug knowledge
  • Networking basics
  • Scripting languages – UNIX Shell (ksh, tcsh, csh), Perl
51

Software Support Engineer IV Resume Examples & Samples

  • Technically leads, project manages and/or executes software projects. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures
  • Participate in product design, testing and documentation reviews as appropriate. Participate in user conferences
  • Provide telephone coverage for escalated emergency customer issues. Provide off-hours customer support via pager and cellular telephone as scheduled
  • Schedule assignments for the test and verification of installation/upgrade instructions for Applied Materials’ product releases
  • Design and maintain internal software utilities and systems
  • Provide internal and external training for technical systems issues
  • Analyze and troubleshoot customer OS performance, integration and database management issues. Lead work groups and troubleshooting forums
  • Demonstrates depth and/or breadth of expertise in own specialized discipline or field
52

Technical Software Support Engineer Resume Examples & Samples

  • Experience supporting Microsoft Server and Client environments
  • Proficiency supporting multiple versions of Windows
  • Understanding of Windows security settings and utilities
  • Experience supporting mobile clients such as IOS, Android and Windows Mobile on both tablets and smart phones
  • Proficiency supporting several major web browsers such as Internet Explorer, Chrome, Firefox or Safari
  • Programming Experience – preferably in a C++, C# or Java environment
  • Web server software knowledge – preferably IIS or Apache
  • Experience with SQL Server or other DB systems
  • Understanding of Active Directory configurations
  • Familiarity with Citrix Virtualization Platforms
  • Understanding of Windows Local and Domain Group Policies
  • Knowledge of information frameworks such as XML, HTML or ASP.NET
  • Knowledge of Web Services open standard protocols such as SOAP, WSDL and UDDI
  • Minimum 2 years of experience in a customer facing software support role
  • LI-ED
53

Software Support Engineer Resume Examples & Samples

  • Root cause analysis
  • Software support
  • Knowledge of splunk
  • Understanding java code - we are NOT looking for a java developer
  • Application support
54

Software Support Engineer Resume Examples & Samples

  • Develops code and documentation for a variety of difficult software projects, and design and implement bug fixes
  • Designs a variety of difficult software projects
  • Defines software specifications
  • Interfaces with internal customers for requirements analysis and schedule
55

Embedded BSP Software Support Engineer Resume Examples & Samples

  • The ability to learn quickly, and must be a self-starter
  • Strong experience in ASM/C/C++ programming
  • Strong embedded software debugging skills on driver/system level on real time operating systems or linux
  • Familiarity with ARM or other(X86, MIPS, PowerPC) architecture, assembly, emulators/JTAG-debuggers
  • Familiarity of ARM security features such as TrustZone is a great advantage
  • Familiarity with test equipment such as Oscilloscope/Logic Analyzers, test-mobiles & logging tools is a plus
  • Familiar with Linux kernel/driver is a plus
  • Experience of Hardware schematic/layout design is a plus
56

Senior Software Support Engineer Resume Examples & Samples

  • A bachelors degree or masters degree in Electrical Engineering, Computer Engineering, Computer Science, or other relevant subject
  • A minimum of seven (7) years of experience with B2B corporate software support
  • Experience with Unix/Linux and/or Windows operating systems
  • Programming skills with knowledge of at least one scripting language (Shell, Python, Perl...)
  • Experience with some of the protocols and technologies such as IPV6, IPV4, HTTP, SSL, LDAP, JDBC, Servlet/JSP, HTML, XML
  • Knowledge of SQL scripting in at least one RDBMS (Oracle, Postgres, MySQL…)
  • Cloud environments
  • Embedded systems
  • Application clustering and load balancing
  • JVM, Java Application Server and web containers administration (JBoss, Apache http, Tomcat)
57

Software Support Engineer Resume Examples & Samples

  • Supporting a customer base ranging from multi-national financial institutes to local community banks
  • Support and ownership of our Interactive Teller software solution issues, debugging to product and component/configuration level
  • Multiple issues of varying complexity and stage of investigation to be managed at any given time to the satisfaction of the relevant customers
  • Ability to start and investigate issues outside of familiar technical areas with minimal assistance
  • Ability to understand the engineering processes, principles, methods, and techniques
  • Problem Solving/Decision Making
  • Communications skills (both verbal and written) with the ability to communicate detailed points to relevant audiences
  • English communication, written and oral, must be of a very high standard to support the various regions/countries
  • Additional language skills are desirable but not mandatory
  • Ability to learn about our solution in order to gain the technical acumen and solutions knowledge to extract and request relevant details as part of investigation
  • Taking lead of the technical direction of investigation with minimal guidance
  • Ability to analyse relevant logs and tracing and extract relevant details and understand the relationship of the details
  • Recreation of issues as required, ensuring vital and relevant details are recorded
  • Required to document investigation details and path clearly and concisely
  • There will be a requirement to provide cover 7x24 hour on call support and work shifts to cover different time zones
58

Software Support Engineer Resume Examples & Samples

  • Addressing externally and internally reported issues in the end-user facing trading platform (Java Swing)
  • Bachelor’s in EE, CS, Math, Physics or similar
  • Knowledge of Java Swing and/or strong desire to learn Java Swing
  • Mobile software development experience is a plus
59

Software Support Engineer Resume Examples & Samples

  • This is purely support job. Candidate should be flexible for shifts and support both
  • Formal education in database theory. A Bachelor degree is preferred
  • Experience with SQL Server Integration, Analysis and Reporting services
  • Experience with spatial data
  • Experience with wireless (GSM/UMTS/LTE) technology
60

Software Support Engineer Resume Examples & Samples

  • Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures
  • Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality
  • Interfaces with external customers for requirements analysis and schedule
  • Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives
  • Performs customer specific software testing and analysis on bugs and enhancements
  • Track software performance and quality at external customer sites
  • Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers
  • Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums
61

Senior Enterprise Software Support Engineer Resume Examples & Samples

  • Bachelor's, Master's or PhD degree in computer science or related fields
  • DevOps experience – for example build automation tools, SCM tools and branching strategies, bug tracking tools such as JIRA
  • Proficient in UNIX / Linux and Windows usage – sys admin level of proficiency would be a benefit
  • Proficient in software engineering best practices: code coverage, unit testing, code reviews, etc
  • Software development experience with one or more of Python, Java, Javascript, C#, C/C++ programming languages
  • Strong communication skills, both verbal and written. Ability to lead and coordinate discussions in a small group as well as present them in an organized fashion to larger groups
  • Previous experience with software quality and security testing tools, such as static and dynamic analysis, code coverage, IAST and open-source license management tools is highly desirable
62

Software Support Engineer Resume Examples & Samples

  • Design, development and maintenance of terminal application software
  • Work, both unsupervised, and as a part of a team, in order to achieve the required targets
  • Liaise with the Software QA team to support software testing and user acceptance procedures
  • Maintain an understanding and knowledge of key industry technologies related to payment systems software and hardware
  • Provide assistance and input into the planning and implementation of software development projects to both internal business units and external customers
  • Provide technical support for released application software, working with customer support team
63

Software Support Engineer Resume Examples & Samples

  • Technology and Engineering Skills
  • A passion for problem solving that will grow and enhance an ability to research problems with no known solutions and design solutions for identified problems
  • A fast learner who is excited and eager to become skilled in understanding engineering concepts, principles, techniques
64

Software Support Engineer Resume Examples & Samples

  • Proficient programming knowledge
  • Experience with one or more preferred programming languages, , but not limited to: Java, C#, C++, VC++, Visual Basic, JavaScript, Ruby, Python or Objective C
  • Ability to work in the Kansas City metropolitan area. Preferred Qualifications
  • Experience with Oracle or SQL Database development
65

Software Support Engineer Resume Examples & Samples

  • Customer's technical support as part of the 2nd line support team
  • Serve as technical advisor and escalation point for 1st line support team
  • Diagnose and resolve customer submitted tickets that require in-depth knowledge of the functionality of the product
  • Ensure that incidents are resolved in a timely manner to meet defined service level targets
  • Reproduce customer issues in test environments when needed
  • Work with development team to develop, design and propose solutions to meet technological needs of users
  • Learn and remain current in relevant product knowledge, support policies and support delivery
  • Document new solutions and workarounds to be published in internal knowledge base
  • Develop monitoring tool's alerts to improve service availability
  • Experience with cloud environments
  • Familiarity with embedded systems
  • Familiarity with Docker - advantage
  • Basic concept of application clustering and load balancing
  • Familiarity with JVM, Java Application Server and web containers administration (JBoss, Apache http, Tomcat)- very big advantage
  • Cloud monitoring systems (Nagios, SisDyg, Graphite, ICINGA)
66

Software Support Engineer Resume Examples & Samples

  • Responsible for providing technical support via phone, email & web chat for Wonderware to end users, distributors and system integraters
  • Researching issues and interfacing with product development, product management, and technical support engineers as required
  • Active participation in various prioritization meetings as required
  • Writing knowledge objects, tech alerts/notes, utilities
  • Conduct presentations, product demonstrations and training sessions involving internal and external customers
  • Customer site visits to resolve issues or to provide consultancy services
  • Tertiary qualified in engineering or computer science or related discipline with extensive experience providing technical support and/or project delivery in appropriate environment
  • Excellent communication skills enabling the professional management of key accounts
  • Experience in some of the following; HMI/SCADA, MES, mobile solution, PLC installation & programming, factory automation &/or operations, systems integration and software development
  • Good knowledge of SQL server database languages, software development (MS Visual Studio with C, C++, C# or VB) .NET Framework advantageous
  • Computer networking experience; installation, config, setup, troubleshooting & network diagnostics
  • Experience in InTouch 10+, System Platform 3 or higher
  • Ability and willingness to work some evenings and public holidays
67

Technical Software Support Engineer Resume Examples & Samples

  • Take responsibility for generating a positive customer experience
  • Be open and straightforward when communicating with customers, partners and other team members
  • Move quickly to resolve support issues in a timely manner
  • Challenge the status quo though innovative problem solving
  • Be a team player by working collaboratively with other team members and departments
  • Customer Service related certifications are a plus but not required
  • Awareness of Web Services open standard protocols such as SOAP, WSDL and UDDI
  • Understanding of ITIL methodologies – certification is a plus
68

Software Support Engineer for Orbita Resume Examples & Samples

  • Work with our hosting providers to ensure maximum availability of the ORBITA Wayside Solution, providing 2nd level support
  • Responsible for developing and maintaining processes and procedures to ensure the successful delivery of the ORBITA Wayside Solution, in line with all Service and Operational level agreement
  • Initially to provide Database Administrator (DBA) support for the ORBIFLO Maintenance component, migrating to provide equivalent support for the ORBITA Wayside Solution
  • Responsible for the management of Operational training to customers running installations of the ORBITA Wayside Solution on their own sites
  • Provide a single point of contact in all matters relating to the co-ordination of the ORBITA Wayside Solution support team currently based in Derby and Hyderabad
  • Holding regular review meetings with the team
  • Computer Science degree or equivalent experience
  • ITIL Certification is highly desirable, but not an absolute prerequisite
  • Relevant experience in an IT support role
  • DBA experience working with Microsoft SQL
  • Knowledge of new non SQL technologies would be highly desirable
  • Experience of working in a multicultural and multi-site teams is an advantage
  • Experience of creating procedures and processes in line with ITIL philosophies
  • Understanding of IT infrastructure
  • Computing skills – Microsoft Office: Word, Excel and Visio
  • Excellent English language skills, both written and spoken
69

Software Support Engineer Resume Examples & Samples

  • Basic skills in working with tools like revision control, issue tracking, etc
  • Basic knowledge of Linux and Windows
  • Working knowledge of Virtualisation software e.g. VMWare
  • Knowledge of SSL, SPNEGO and Active Directory
  • Bachelor's Degree in scientific or computer related field
  • Experience with related IBM brands (ECM, WCA, II, PDOA, Cognos, WEx)
70

Software Support Engineer w Resume Examples & Samples

  • Daily interaction with customers
  • Updating problem management records
  • Reviewing documentation associated with a customer problem
  • Opening defects and working closely with L3/Development
  • Recreate customer problem, if required
  • Customer Advocate for issues reported to TGCS
  • 2-3 years of C++, SQL, and Java Programming skills
  • Can develop code, but prefers to support it
  • Able to develop tools to be used to automate tasks in support
  • Can learn a wide variety of retail concepts and how our applications support those concepts
  • Good memory retention
  • Attention to detail and sense of urgency to solve customer problems quickly
  • Applications range from ACE and other retail POS to Middleware to Self-Checkout
  • Bachelor’s Degree in Computer Science, Computer Engineering or other Engineering field
71

Software Support Engineer Resume Examples & Samples

  • System installation, configuration, testing of in-house developed application
  • Troubleshoot issues and track open items to closure
  • Support and generate project documents
  • Install, setup and configure IBM Integration Bus (IIB) to support project needs
  • Degree in Electrical / Electronics / Computer Science / Engineering/ IT or equivalent discipline
  • Domain knowledge on Windows-based application
  • Basic understanding on MS Clustering and VM, DB backup/restore, IBM Integration Bus
  • Knowledge in WSUS/WSUS Publisher will be advantageous
  • Highly motivated, strong passion in systems engineering work and willing to work in a rapidly evolving environment
72

Simulator Software Support Engineer Resume Examples & Samples

  • Liaison between flight training device customers and TRU. Act as an advocate to the customer and communicate with engineering and production to fix, deliver, and test solutions
  • Ensure timely delivery of TRU deliverables to Customers
  • Provide regular reporting to Customer of issue statuses
  • Ability to translate Customer issues into engineering terms and perform primary triage of issues
  • Ability to understand code and make small changes to existing code
  • Compile and test new loads on PC and on test rigs
  • Integrate software changes from engineering into Customer software load and test
73

Level, Software Support Engineer Resume Examples & Samples

  • Analyzing custom configurations as well as shared components to identify defects in Bottomline’s Cyber Fraud and Risk Management (CFRM) solutions
  • Perform in-depth troubleshooting
  • Collect diagnostics (logs, dumps, etc.)
  • Analyze code and data
  • Design, provide, test and implement workarounds
  • Implementing fixes for defects
  • Contributing to internal tools/reports that improve support of both internal and external customers
  • Creating/updating documentation and wiki articles
  • Providing regular updates to Customer Service about the status of support requests
  • Speaking directly to our financial institution customers when technical issues need clarification
  • Some Travel (on average one week every ten weeks)
  • 4 year college degree (in CS or related field) or equivalent work experience
  • 2-4 years of web development experience
  • 2 years of Support and customer facing experience. Experience with financial market customers an advantage
  • Experience in developing web applications using HTML, DHTML, AJAX and CSS
  • Good understanding of RDBMS concepts; development experience in Oracle, MySQL or similar enterprise
  • Java experience (specifically server-side J2EE technologies such as JSP, EJB, etc.)
  • Solid experience in Windows and Linux or other UNIX based OS
  • Experience with Network hardware, Network capturing devices and Network protocols a plus
  • Excellent written and verbal communication skills (English) with the ability to explain complex technical problems to non-technical audiences
74

Software Support Engineer Resume Examples & Samples

  • Associates Degree or equivalent experience
  • Experience in a software application support and/or service role
  • Understanding of networking/databases/firewalls/Windows OS
  • Installation and deployment of industry specific software applications
  • Ability to understand, solve and explain root cause of problems
  • Customer focused with excellent communication skills
  • Excellent time management skills with an ability to prioritize multiple priorities
  • Ability to instruct and communicate software applications tools, workflows, and theories
  • Display initiative in handling problems and making business grow
75

Global Software Support Engineer Resume Examples & Samples

  • Systems and Application Support
  • SCADA Application Support
  • Providing advice and assistance on installation, application, configuration, commissioning and troubleshooting of
  • Becoming a technical expert/champion for your assigned product portfolio
  • Liaising with software developers for providing customer solutions
  • Promoting and leading knowledge transfer, sharing and dissemination by consistently posting and publicising new information
  • Managing customer and stakeholder expectations
  • Tertiary technical qualification in Computer Engineering, IT, Electronics,
  • MS Windows operating systems and network technologies
  • Programming/coding skills. MS SQL Server skills
  • PLC programming and industrial process control software/SCADA systems familiarity
  • Industrial communications networks and protocol knowledge. E.g. OPC, Modbus etc
  • Customer Service and/or Technical Support/Service experience
  • Advanced critical thinking and troubleshooting skills and experience
  • Strong desire and ability to continuously learn new products and technologies
  • Proficiency in English language with good written & verbal communication skills
  • Self-motivation and ability to work as part of a team and at times with minimal supervision
76

Software Support Engineer Resume Examples & Samples

  • Assists in designing software and determining the corresponding development plan
  • Codes console and desktop form-based applications using C# within the Microsoft Visual Studio software development environment
  • Assists in analyzing user’s needs, troubleshooting, and technical training with a focus on translating evolving needs into requirements
  • Provides input for documentation of new software and assists in maintaining documentation of existing/in-development software
  • Performs data management tasks including creation of basic relational databases (i.e., MS Access) and ETL processes between flat file, relational, and document-oriented databases
  • Assists in the writing of progress reviews, software/feature proposals, and other internal reporting requirements
  • Bachelor’s degree in computer science, information systems, engineering, or other related field
  • Experience with the Microsoft Visual Studio software development environment
  • Intermediate proficiency programming in C# or intermediate proficiency with any object-oriented programming language and basic familiarity with C#
  • Familiarity with common data-structures (e.g., XML, JSON) and basic database architecture (e.g., relational structure)
  • Working knowledge of modern software development fundamentals such as common project management methodologies (e.g., Scrum, RAD), standard coding best practices, and utilizing design patterns
  • High proficiency with core Microsoft Office applications (Word, Exclude, & Power Point) and familiarity with Access
  • US Citizenship required. Ability to get and maintain DoD security clearance
  • Intermediate proficiency in MS Access including the creation of Forms, SQL queries, views, and Visual Basic scripting
  • Working knowledge of modern web-based application protocols (e.g., HTTP) and related web services (e.g., RESTful API)
  • Familiarity with web application and client-side scripting languages (e.g., ASP.Net, JavaScript)
  • Active DoD Secret or higher security clearance
77

Software Support Engineer Resume Examples & Samples

  • Providing reactive and proactive technical services in support of Agilent's software solutions to our customers
  • Remote trouble shooting on software products and applications
  • Providing problem resolution in order to optimize the efficiency and uptime availability of customer systems
78

Senior System Software Support Engineer Resume Examples & Samples

  • 2-5 years work experience
  • Minimum of 1 year experience with Python and Java development required. Java Rest Service development a plus
  • Minimum 1 year experience using Linux
  • Experience with and a passion for automation
  • Bachelor’s degree in Computer Engineering, Computer Science or comparable required
  • Networking knowledge a plus
  • HTML, CSS, Javascript a plus
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Inside Sales Software Support Engineer Resume Examples & Samples

  • Assisting customers, partners and the general sales team with software licensing & support quotations
  • Converting quotations to orders in local ERP system ensuring alignment with commercial offer structure
  • Liaison with internal logistics, procurement and finance teams to ensure efficient product procurement which will drive customer satisfaction
  • Proven track record in support, sales or marketing in a technology environment
  • Software sales experience, or experience in an internal sales role with exposure to direct and/or indirect sales
  • Strong analytical thinking & analysis skills
  • Well organised, enthusiastic, hard-working and highly productive
  • Good client relationship and interpersonal management skills
  • Attention to detail & capability to develop detailed processes
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Senior Software Support Engineer Resume Examples & Samples

  • Provide technical support to the Waters Field organization
  • Document activity using Waters CIT (Customer interaction tracking system)
  • Document defect reports in appropriate system
  • Provide technical training the the Field organization
  • Replicate reported issues in the Support Labs
  • Travel to customer sites to assist with escalated situations
  • Travel to customer sites to assist with installations on new product releases
  • BS degree in Sciences or Engineering related field of study
  • Prior Field Service experience and/or technical support experience (5+ plus years) with laboratory instrumentation (LC/MS), chromatography applications and related software
  • Prior experience supporting Microsoft o/s, Oracle dbases, enterprise networks, web services, computer hardware and chromatography software applications
  • Knowledge of Waters products and markets, including applications, systems and solutions
  • Excellent communication, presentation and listening skills
  • Demonstrated interpersonal skills
  • Demonstrated organizational and planning skills, ability to effectively manage multiple priorities and activities
  • Lead project teams in support of product, application or customer related concerns, including field escalations
  • Test and evaluate systems solutions within the scope of the Service Support organization
  • Computer skills with experience with word processing, spreadsheets, databases and powerpoint
  • Occasional global travel (approximately 15 to 20%)
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Informatics Software Support Engineer Resume Examples & Samples

  • Assisting Agilent front-line support teams to solve technical issues with informatics software including database, networking, and chromatography issues
  • Managing product escalations during stressed situations when multiple Agilent people teams are involved or when difficult support issues are presented
  • Working directly with customers to solve technical and application issues with informatics software including database, networking, and chromatography questions
  • Enabling Agilent personnel to implement informatics solutions at customer sites through in-depth presales activities and training courses developed and delivered by you
  • Documenting technical solutions to allow customers to better help themselves
  • Working directly on development projects for new informatics solutions by documenting product design and implementation
  • B/S or M/S degree in Chemistry or a related field
  • Minimum 2 years of experience around regulated laboratory environments. GMPs, FDA21cfr11, ISOs
  • Excellent problem solving and troubleshooting skills
  • Ability to work in a high energy team environment
  • Self management and sound decision making skills are vital to the role
  • Must be able to work well under pressure
  • Must have excellent verbal and written communication skills
  • Experience in creating and delivering training courses or other educational materials
  • Knowledge of Windows networking and Active Directory
  • Knowledge/experience with Citrix and virtualization techniques is required
  • Knowledge of Agilent Informatics products is a must (OpenLAB, EZChrom Elite, ChemStation, etc.)
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Enterprise Level Software Support Engineer Resume Examples & Samples

  • 5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed
  • Work with Implementation Teams, Engineering, Product, and System Operations to help triage and address client/production issues via email, phone and ticketing system with Opower clients
  • Act as a client-facing subject matter expert for all Opower products and services
  • Collaborate with vendors and subcontractors to provide seamless support experience for clients
  • Gather and analyze information, evaluate impacts, resolve or escalate issues as needed
  • Develop concise and thorough knowledge base articles for both external and internal audiences
  • Ensure support service level agreements (SLAs) are achieved and exceeded
  • Identify opportunities to help improve processes, documentation, and overall client experience
  • Deliver training sessions and webinars to Opower's clients
  • Ability to travel up to 15%
  • Flexibility to participate in a rotational on-call schedule
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Software Support Engineer Resume Examples & Samples

  • Job involves working with multiple teams in collaboration
  • Support all production issues including (but not limited to) Incident handling, Fallout, defect resolution, replicating production issues in test environments etc
  • Take part in all planned production activities like outages, releases etc
  • Ready to work in 24x7 support model
  • Should be confident to work directly and independent with Site and business
  • Required skills/domain knowledge - Business knowledge of Telecommunication
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Technical Support, Software Support Engineer Resume Examples & Samples

  • BTech / B.E / MCA
  • Minimum 2 Years of experience in Software Support, supporting enterprise products
  • Should have worked on enterprise product issues with global clients directly
  • Should be able to understand functional as well as technical aspects of the enterprise products
  • Good DB knowledge, preferred to be on SQL server 2012 (creation of stored procedures, SQL server performance tuning, indexing)
  • Good experience Dot Net / C++ / Java based applications (testing / trouble-shooting / coding experience not necessary)
  • Good experience on Microsoft sysinternal diagnostic tools (process monitor, process explorer, VMMap, TCP viewer etc)
  • Memory (Crash / hang) dump analysis – have exposure to tools ProcDump, AdPlus, Dr. Watson, WinDbg
  • Must have - Good knowledge in Windows platform, memory management, PerfMon counters
  • Good knowledge on any one application server, IIS / JBOSS / WebSphere
  • Email & phone etiquettes
  • Ability to express ideas effectively
  • Active listening, analytical thinking
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Software Support Engineer Resume Examples & Samples

  • You diagnose and solve the reported customer problems, while making use of remote tools
  • You decide on actions to be taken that are required to resolve problems where no remote solution is available: involve Global Support, request hotfixes, schedule interventions, etc
  • You proactively inform the customer about the service request status and play an important role in customer experience and satisfaction
  • You advice customers on how to anticipate towards future problems and make suggestions to offer a structured solution (e.g. performing upgrades, knowledge base, etc.)
  • You consequently log all actions taken, including labor time
  • You correctly administer your own service requests, and focus on MTTR (Main Time To Repair)
  • You keep your own knowledge up to date by attending relevant courses or self-study
  • You have a good knowledge about the customer’s workflow and business
  • You possess a basic knowledge about related products, 3d party, competitive solutions etc
  • You have excellent language skills in English and German. Dutch is a plus
  • You have good time & priority management skills, and you are familiar with all Esko Software products in order to guarantee a professional call registration
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Software Support Engineer Resume Examples & Samples

  • Adhere to D+H Client Services standards and processes while also ensuring assigned performance targets and service level objectives are met
  • Ensure client satisfaction by responding to requests for assistance. Investigate, troubleshoot, or escalate issues as required.Accept responsibility for, coordinate, and track issues to a resolution/conclusion
  • Thoroughly document all interactions with clients in case tracking system. Escalate complex and/or client sensitive issues
  • Document client suggestions; provide work-around solutions, when possible, for identified problems in D+H products; and ensure individuals who need to be informed are made aware of problems. Use tracking system(s) to report and monitor product maintenance and enhancements
  • Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution
  • Maintain proficient knowledge of job related information as required.This may include financial institution, compliance, or technical information
  • Build and maintain knowledge on specified D+H components.Seek to maximize support certifications
  • Maintain a general knowledge of D+H product usage within designated operating systems, networks, hardware, databases, and peripherals as required
  • Provide client support and technical issue resolution via E-Mail, phone, web ex, live meeting and other electronic medium
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
  • Serves as a team technical resource to internal and external clients
  • Represents department as designated representative to product teams
  • Develop utility programs to assist in supporting products
  • Perform as a liaison between customer support and product development
  • Will be part of the team that is responsible for after-hours support. This includes being on call on a rotating basis, and responding within a defined time frame to pages by both staff and clients after hours on weekdays, weekends, and holidays
  • Provide back up to overnight support, when required.This is intended to cover PTO, sick time and emergencies for our overnight resource and could be required with very short notice
  • Perform additional duties or special assignments as required
  • Provide internal support and training functions
  • Proficiency in the installation, use, and troubleshooting of software systems
  • Require independent analyses, communication and problem solving
  • Ability to work with minimal supervision and show initiative and judgment
  • Excellent English oral and written skills
  • Must be able to work US business hours 8 to 5 ET,9 to 6 ET, or 10 to 7 ET
  • Excellent interpersonal communication skills via telephone, in person, and in writing
  • Proven ability to learn quickly
  • Proven ability as problem solver
  • Ability to work with clients, co-workers or third parties professionally and tactfully
  • Possesses a neat, punctual, positive, proactive and professional work ethic
  • Ability to work well as part of a team or independently
  • Working knowledge of MS Office Applications & the Internet
  • Understanding of financial institution business operations (Front Office, Back Office, Lending, Channels)
  • Proficiency with Sybase and SQL Server databases included debugging stored procedures
  • Proficiency with complex scripting
  • Proficiency with client/server environment
  • Proficiency with .net applications, XML, and C#
  • 1-3 years relevant work experience including technical support and/or programming
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Senior Software Support Engineer Resume Examples & Samples

  • 2+ year’s experience in Customer Management
  • Experience in using the Middleware functionally or technically
  • Strong written and verbal communication skills in English, Spanish is considered a plus
  • Solid presentation skills and experience organizing and managing high profile customer calls and meetings
  • Experience in product management, managing large scale projects across various geographic locations and cross functional teams
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Software Support Engineer Resume Examples & Samples

  • Take ownership of issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot, and identify solutions to resolve issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback
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Software Support Engineer Resume Examples & Samples

  • Understand, research, and resolve internal and external application and systems issues
  • Participate in product testing, documentation reviews, and user conferences
  • Attend Applied Materials’ classes in designated product line and external classes for third-party software
  • Provide on-going training to customers for technical and systems issues
  • Deliver updates and reports to managers, partners and peers
  • Demonstrates conceptual knowledge of theories, practices and procedures within a discipline
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Software Support Engineer Resume Examples & Samples

  • The candidate should be an enthusiastic, a diligent individual with a good numerate degree from a respected university
  • They should have a very strong record of academic achievement in Math and Science subjects. A computer science degree is not prerequisite but a strong interest in computing is essential
  • Practical experience of databases, Linux (e.g. shell scripting) and networking (TCP/IP, HTTP and other common Internet protocols) would be advantageous
  • The candidate should have a genial, professional manner and should be comfortable with working in a small, dynamic, busy company
  • They will need to be persistent in pursuing their objectives and remain client-focused
  • Demonstration of excellent problem solving and networking knowledge will be necessary
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Line Software Support Engineer Resume Examples & Samples

  • Customer's technical support as part of the 2nd line support team
  • Serve as technical advisor and escalation point for 1st line support team
  • Diagnose and resolve customer submitted tickets that require in-depth knowledge of the functionality of the product
  • Ensure that incidents are resolved in a timely manner to meet defined service level targets
  • Reproduce customer issues in test environments when needed
  • Work with development team to develop, design and propose solutions to meet technological needs of users
  • Learn and remain current in relevant product knowledge, support policies and support delivery
  • Document new solutions and workarounds to be published in internal knowledge base
  • Develop monitoring tool's alerts to improve service availability
  • Experienced in B2B corporate software support Strong English written and verbal communication skills
  • Be passionate about customers and service, with a strong will to make a difference
  • Great problem solving abilities and excellent communication, customer handling and inter-personal skills
  • Good knowledge of Unix/Linux and/or Windows operating systems
  • Must be able to deal direct with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills
  • Understanding at least some of the protocols and technologies such as IPV6, IPV4, HTTP, SSL, LDAP, JDBC, Servlet/JSP, HTML, XML
  • The ability to work in a dynamic environment, prioritising and multi-tasking effectively
  • Availability to work on on-call duty
  • Experience with cloud environments
  • Familiarity with embedded systems
  • Basic concept of application clustering and load balancing
  • Good knowledge of Java Application Server and web container administration (JBoss, Apache http, Tomcat)
  • Cloud monitoring systems (Nagios, SisDyg, Graphite, ICINGA)
  • Programming skills with knowledge of scripting languages such as Python, Perl, C++, C
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Informatics Software Support Engineer Resume Examples & Samples

  • Assisting Agilent front-line services and support teams in working with customers to install, troubleshoot and solve technical issues with informatics software including database, networking, and chromatography questions
  • Managing product escalations during heightened situations. This involves working with Agilent internal teams (Marketing, Sales, R&D) to provide the best solution to the customer
  • Working with Agilent field teams to help implement informatics solutions at customer sites and to help those customers become productive users of the software
  • Documenting both Agilent internal and customer facing technical solutions to facilitate better communication of our software workflows to our customers and the Agilent field
  • Working directly on new development projects that continue to increase Agilent’s informatics software ease of use and customer satisfaction
  • Collaborating with our customer’s IT departments on best practices, supported configurations and virtualization technologies, etc
  • Bachelors or Master’s Degree
  • 5+ years’ experience around regulated laboratory environments (GMP, FDA21cfr11, ISO)
  • Self-management and sound decision making skills are vital to the role
  • Knowledge of Windows OS, Oracle, SQL, Networking and Active Directory
  • Knowledge/experience with Citrix, Terminal Services, VM
  • Excellent working knowledge of Agilent OLCDS portfolio (EZChrom, Chemstation, ECM) and reporting modules (OLIR)
  • Knowledge of Agilent Masshunter/MS and LIMS a plus
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Software Support Engineer Resume Examples & Samples

  • Qualification follow-up
  • Study of main blocking points, retrieval of all setup descriptions, configuration and collect of traces,
  • Local training for customer project members
  • On site tests executions, functional analysis of pre-versions in advance
  • Contribution to one roofs
  • Support for tests plans and setups alignment (material, operating mode)
  • Contribution to project qualification follow-up
  • Regular reporting to remote SoftAtHome teams
  • Potential investigation of issues at end user locations
  • Programming languages: C, unix shell programming
  • Operating System: Linux with gcc/gdb toolchain
  • Software concepts: multi-threading, network programming, client-server applications
  • Networking: knowledge of data communication concepts and services applicable for TCP/IP stacks - ETH, VLAN, IPv4/v6 Routing, Bridging, HTTP, SOAP, Firewall, NAT, etc
  • VOIP development: SIP, MGCP, H323, VOIP DSP drivers
  • Good understanding of the linux driver models, specifically in the areas of (wireless) network, USB and ATM drivers
  • Knowledge in the following technical areas is an asset: Embedded Web design: HTML, XML, AJAX, EJS
  • Fluent use of English and Spanish
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SL Software Support Engineer Resume Examples & Samples

  • Provides SL3 services for set of banking applications ( java; server based)
  • Investigate the resolve the issues
  • Service requests analyses and processing
  • Perform maintenance activities ( java and WebLogic upgrade etc )
  • Negotiation with customers
  • Proactively communicate with business and technical stakeholders and neighbor teams
  • Reporting of the progress
  • Unix systems knowledge ( shell scripts)
  • Basic Java knowledge. Understanding of JMS will be a plus
  • Experience of troubleshooting, fault-finding and debugging
  • Good English verbal and written communication skills