Field Support Engineer Resume Samples

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DH
D Hegmann
Dock
Hegmann
679 Brenna Knoll
Philadelphia
PA
+1 (555) 615 5902
679 Brenna Knoll
Philadelphia
PA
Phone
p +1 (555) 615 5902
Experience Experience
San Francisco, CA
Field Support Engineer
San Francisco, CA
O'Kon, Murphy and Haley
San Francisco, CA
Field Support Engineer
  • Proactively reach out to users with devices that are not performing optimally, and provide instruction on how to improve this performance
  • Develops, manages, and ensures completion of action registers resulting from cross-functional quality improvement city activity (see bullet above)
  • Provide assistance to the training team on developing advanced Technician training courses
  • Limited management direction is provided to employee on new projects or assignments as well as review of activities and priorities
  • Investigate and resolve Exchange and Good Technologies message incidents, perform forensics, and investigate unauthorized network access by users
  • Provide Technical information/support to the Regional Technical Specialist network
  • Coaches others to improve performance
Philadelphia, PA
Biometrics Field Support Engineer
Philadelphia, PA
Hoppe and Sons
Philadelphia, PA
Biometrics Field Support Engineer
  • Design, develop, prepare, and conduct the training based on established course materials for BAT-A and BAT HH
  • Design, develop, prepare, and conduct training based on established course materials for BAT-A and BAT-HH
  • Perform other duties as assigned by the Field Operations Manager
  • Design, develop, prepare, and conduct training based on established course materials for BAT-A and BAT HH
  • Network security functions IAW the SSAA
  • Identification and resolution of network connectivity issues, software and hardware upgrades, and general maintenance of laptops, servers and peripherals
  • M-FSEs assists with daily CTC system tasks, including the following
present
Philadelphia, PA
Senior Field Support Engineer
Philadelphia, PA
Bruen Inc
present
Philadelphia, PA
Senior Field Support Engineer
present
  • Providing knowledge of Sonus Networks and Third-party equipment in setup and configuration
  • Assist with activities related to overall technical account management, as a key post-sale support resource for the regional account team
  • Manage technical escalations for key customers in the region
  • Performing initial testing on equipment to verify proper installation and configuration
  • Communicate effectively, clearly and concisely (both written and verbal) with management, customers and peers in English
  • Working with customer/lab personnel to plan and engineer any new equipment deployments
  • Process control system project management
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Seton Hall University
Bachelor’s Degree in Engineering
Skills Skills
  • Professional manner and excellent communication skills are essential
  • Knowledgeable in Windows System Administration
  • Knowledgeable in Linux System Administration
  • Knowledge of basic networking and telecommunications
  • Ability to exercise good judgment and make decisions
  • General knowledge of professional digital video and audio broadcast technology and familiarity with a wide range of equipment within the broadcast industry
  • Experience in C++ and C#, with a good knowledge of its ecosystem
  • Basic knowledge of HP products and services offerings
  • Strong knowledge in Avionics regulations and certification schemes
  • Basic knowledge of corporate organization, job, and policies
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15 Field Support Engineer resume templates

1

Field Support Engineer Resume Examples & Samples

  • Promote and protect Tesla’s reputation as a cutting-edge company producing the world’s most exciting cars and shifting the paradigm of personal transportation worldwide. Extending that into a new electrical grid services market
  • Execute and oversee field testing, commissioning, verification, troubleshooting devices as well as entire industrial systems. This may include guiding the work of construction trades such as electricians and professional disciplines such as engineers
  • Communicate effectively, both orally and written, able to craft documentation and perform presentations to suit the audience
  • Maintain standard internal documents and reports daily, scripting details & updating tasks may require various methods to manage and separate work done, and work to be done
  • Foresee necessary work, organize and disseminate as needed is critical to maintaining typical project schedules
2

Field Support Engineer Resume Examples & Samples

  • Respond to customer technical inquiries by phone and e-mail while providing product technical troubleshooting and support to CBP and ICP Technical Service Managers and internal customers
  • Provide field problem job site support
  • Provide service and application feedback as part of the product design and launch teams
  • Review and/or write product literature, service bulletins and technical training program materials
  • Qualify, quantify and work to resolve field product issues
  • Provide engineering evaluation, support and sustaining engineering for private label products
3

Field Support Engineer Resume Examples & Samples

  • Visiting client sites to complete service work
  • Local end user support and hands on technical support
  • System Updates
  • Support and configure local IT infrastructure
  • Driving continuous service improvement
  • Documenting work carried out on projects and services
4

Lead Field Support Engineer Resume Examples & Samples

  • Provide Movement Planner application support working closely with the customer support and product engineering teams (as well as the customer) to diagnose and resolve customer reported software/ configuration issues and anomalies
  • Partnership with product development, and test teams for Hotfix, Maintenance Releases and bugs/feature requests
  • Install and configure the product suite and create test cases to isolate configuration issues and product defects
  • Improve our product knowledge base, build knowledge centric support
  • Work as an individual contributor and take guidance from software technical leader
  • Work in an environment of developers using open source development tools
  • Bachelor's Degree in Computer Science or in 'STEM' Majors (Science, Technology, Engineering and Math) from an accredited college or university
  • 5+ years of experience in software industry
  • 3+ years in software technical support experience preferred
  • Strong knowledge of C++ programming language and of databases/ SQL
  • Hands on programming experience and knowledge of C++, Java, and Oracle
  • Ability to work on multiple problems simultaneously
  • Strong problem solving and analytical skills demonstrated by the ability to assimilate new information, understand complex topics
  • Strong familiarity with Linux OS and performance optimizations
  • Knowledge of Linux internals and administration is highly desired
  • Robust understanding of database technologies and performance optimization
  • Experience with Scrum/ Agile development
  • Self-starter who is motivated to learn and is at ease working as part of a team of highly talented professionals
  • Must be able to work closely with cross functional teams (Development, Product Management, QA and other key stakeholders)
  • Experience with software version management (Clearcase, SVN, or Git)
  • Domain knowledge in Railroad Operating Practices
5

Field / Support Engineer Resume Examples & Samples

  • Work closely with current customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales
  • Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts
  • Provide technical support to customers; identifying and resolving customer challenges, escalating as required
  • Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
  • Travel within assigned sales territory
  • Less than 5% overnight travel required to support sales territory
  • Must have a strong mechanical aptitude
  • Prior experience that required excellent communication skills
6

Field Support Engineer Resume Examples & Samples

  • Spanish and English Language proficient, Native Portuguese speaker
  • Mid-level knowledge of TCP/IP networking, switches, routers, firewalls, IP telephony, H.323 and SIP
  • Knowledge of firewall troubleshooting
7

Field Support Engineer Resume Examples & Samples

  • Bachelor of Science degree in an Engineering discipline or the equivalent of 5 years experience
  • 5 or more years of successful site support or controls engineering or a graduate of the Engineering in Training program
  • Experience with Rockwell Automation ControlLogix platform
  • Experience in software installation on Servers and software configuration
  • Proficient with Rockwell Automation FactoryTalk software portfolio
  • Ability for local travel 25% of the time
  • This role will be embedded at the customer's site located in Charleston, West Virginia. Applicants not local to the above mentioned geographical location must be willing and able to relocate themselves at their own expense
8

Urgent Field Support Engineer Resume Examples & Samples

  • Obtain and maintain technical system level knowledge of GA-ASI aircraft, ground control stations, and associated hardware, related operational procedures and maintenance processes in order to understand discrepancies and failures related to the products and generate appropriate corrective action
  • Author memorandums and presentations to notify customers and operators of GA-ASI aircraft and GCS system failures and discrepancies
  • Troubleshoot, analyze, and determine rework direction by utilizing standard engineering and scientific principles
  • Interface with design engineers, field support engineers, program managers, maintainers, technical writers, and pilots to coordinate operational or maintenance related work-arounds, improved procedures, software updates, or hardware modifications as required in response to fielded incidents
  • Represent the organization in providing solutions to technical issues associated with specific anomalies to GA-ASI’s customers
  • Maintain the strict confidentiality of sensitive information
  • Travel and provide support as needed
  • Must have a broad understanding of multi-disciplinary engineering concepts, principles, codes, and theory; experience demonstrating a broad application of those concepts; and, expanding knowledge of principles, concepts, theory, and practices in related technical specialties
  • Must have excellent communication, computer, documentation, presentation, and interpersonal skills, ability to work independently and as part of a team; able to perform complex tasks in multiple engineering areas; and, lead a team of less experienced professional employees on semi-routine tasks
  • Able to obtain a security clearance is required
  • A Security Clearance is desirable
9

Tactical Mission Command Field Support Engineer Resume Examples & Samples

  • Provide Functional and Technical Support to the diverse community of tactical Mission Command (TMC) Field Support Engineer (FSE) systems/subsystems
  • Assist in the instruction and daily maintenance of all TMC associated equipment with customers to assure accuracy
  • Provide Over-the-Shoulder Training support for all TMC users
  • Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues
  • Capture and File Electronic Trouble Reports and Software Change Requests
  • Assist in Implementing New TMC Subsystems
  • Coordinate Hardware/Software Replacements and Repairs
10

Battle Command Sustainment Support System Field Support Engineer Resume Examples & Samples

  • Provide Functional and Technical Support to the diverse community of Battle Command Sustainment Support System (BCS3) systems/subsystems
  • Assist in the instruction and daily maintenance of all BCS3 associated equipment with customers to assure accuracy
  • Provide Onsite Briefings for all unit personnel
  • Provide Over-the-Shoulder Training support for all BCS3 users
  • Resolve Procedural Issues
  • Assist in Implementing New BCS3 Subsystems
  • Support Remote Deployments
  • Maintain an advanced level of technical knowledge and skills required to execute all field service Technician tasks assigned
11

Field Support Engineer Resume Examples & Samples

  • Bachelor’s degree or equivalent combination of technical training and work experience in the field of electrical engineering, avionics, or product support of complex electronic equipment
  • Minimum of 5 years’ experience in the aviation industry
  • 2 years of product support experience dealing with Inmarsat Satcom equipment and services
  • Ability to travel domestically and internationally to vendor and customer sites (50%)
  • Must be located nearTeterboro, NJ or Van Nuys, CA
  • This is a safety sensitive role that is subject to random drug testing
  • Professional manner and excellent communication skills are essential
  • Ability to exercise good judgment and make decisions
  • Technical writing skills
  • Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the customer
  • Strong knowledge in Avionics regulations and certification schemes
  • Ability to read and interpret schematics and/or electrical and mechanical drawings and sketches
  • Troubleshooting skills with the ability to identify fix or mitigate LRU failures
  • Demonstrated experience in writing technical support materials
  • Advanced level skills using Microsoft Office computer applications (Word, Excel, Power Point and Outlook)
  • Experience integrating and testing avionics, telecommunication, and RF devices
  • Experience with Salesforce
  • Proficiency in AutoCAD
  • Knowledge of Linux operating systems in embedded systems
  • Ability to troubleshoot TCP/IP, Multicast and Unicast interfaces
  • Experience with computer networking and Internet protocol
12

Senior Field Support Engineer Resume Examples & Samples

  • Serve as company liaison to the customer for multiple topics
  • Help to create and maintain an environment conducive to successful team interaction and customer satisfaction
  • Provide leadership for project engineering teams, contract employees, and project support personnel
  • Provide project and site management support including management of project activities such as scheduling, budgeting and managing human resources deployed to the project
  • Consultation regarding the application of products, technologies, manufacturing processes and industry-specific applications
  • Identification and correction of hardware failures, firmware problems and programming deficiencies, and the implementation of hardware/firmware updates and upgrades
  • Instruction/training of customers on proper use, operation and maintenance
  • Technical assistance for sales presentations to customers. This may include product demonstrations at Rockwell Automation sales offices or customer's facilities
  • Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
  • Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position
  • Travel to work sites remote from the service engineer's field office city location will also be required. (Work assignments at remote locations may be for extended periods of time.)
  • Bachelor’s Degree in Engineering (Electrical, Mechanical, Chemical, Civil) or Computer Science
  • A minimum of eight years of directly related experience
  • A minimum of eight experience with Rockwell Automation PLCs including Control Logix, SLC and PLC-5 processors
  • Rockwell Automation product knowledge and/or work experience
  • Rockwell Software knowledge and/or work experience
  • Advanced project system design/startup and troubleshooting experience
13

Field Support Engineer Resume Examples & Samples

  • Bachelor/Master's degree in biology/life sciences, and to have graduated within 18 months
  • Excellent technical product knowledge in the area of Cell Biology, including system operation, in the assigned area of responsibility; preferably application experience in a laboratory. Hands on experience with Tissue Culture and a knowledge of cell metabolism would be highly desirable
  • Excellent Field diagnostics and troubleshooting skills
  • Clearly demonstrates a structured work approach; ability to work on and complete simultaneously several short term activities; Ability to work in an interrupt driven environment
  • Ability to work in a pressurised environment
  • Understands the value of processes; Ability to follow them accordingly with high attention to details
  • Ability to set customer expectations and to balance customer requirements with Agilent LSCA business needs
14

Field Support Engineer Resume Examples & Samples

  • Qualified Field Support Engineer (FSE) of PWP, responsible to provide onsite contractual support for designated PWP customers including, but not limited to, break fix, preventive maintenance, professional consulting
  • The FSE primary focus is on fulfilling HP-customer service contract
  • Assists Country manager and ASM in their overall responsibilities
  • Responds to assignments by PWP Call center, Korea country manager and direct calls from the customer
  • Communicates with internal and external PWP support levels in accordance with the Escalations Management Process: Call Center, regional Tier 3 team, etc…
  • Owns onsite technical activities including escalations
  • Responsible for timely performance of maintenance routines
  • Assist customer/s with achieving operational excellence
  • Assumes responsibility for professional troubleshooting, minimizing customer’s downtime and HP costs
  • Manages onsite inventory, responsible for timely replenishment
  • Operates as customers satisfaction catalyst – alert and anticipate potential problem
  • Strong technical & troubleshooting skills
  • Self-disciplined, ability to work independently with no close supervision
  • Proactivity with good attention to detail
  • Comfortable with English – verbal and written skills are must
15

Field Support Engineer Resume Examples & Samples

  • Minimum three years’ experience in similar position
  • Good Interpersonal and communication skills
  • Excellent knowledge of the industrial automation product range andapplications
  • Excellent fault finding skills
  • Ability to work with a diverse range of products and applications
  • Ability to work independently Core Competencies
  • Contributesprofessional & technical expertise
  • Collaborates & team effectively
  • Communicates effectively
  • Adds value for customers & partners
  • Attains results Drives productivity
  • Drives growth
  • Demonstrates business & financial acumen
  • Leads change
  • Acts courageously Required education: Engineering degree in automation
  • Provide technical assistance for Rockwell Automation and 3rd partyequipment
  • Provide skills to meet individual customer needs
  • Actively participate inthe enrollment of the 24h service contracts
  • Be prepared to assist RA offices in other countries (short termassistance)
  • Maintain good relationship with the customer during and after completionof the services
  • Pre sales system consultancy and conceptual design of RockwellAutomation solutions
  • Assisting in preparing technical proposals
  • Assisting in preparation and/or presentation of technical solutions tocustomers
  • Provide timely feedback on status to supervisor
  • Strive for continuous improvement in the Customer Service quality system
  • Be responsible and accountable for assigned tasks
  • Be responsible to maintain and improve documentation and implementationof the Quality System as indicated in the Quality Manual. Business
  • Continuously promote all possible Rockwell Automation CSM services andproducts
  • Understands business models and how they can be exploited. Leadership
  • Ability to set and achieve challenging targets
  • Takes initiative in response to changing circumstances within theorganization or markets
  • Ensure the right level of business information exchanged within theorganization
  • Coaches others to improve performance
  • Keeps skills and knowledge in all areas (technical and commercial) up todate Interpersonal
  • Provides timely information to support effective management of thebusiness to all levels
  • Excellent communication to foster an open environment
  • Identifies key issues from information gathered
  • Demonstrates behavior in accordance with Rockwell Automation values
  • Acts with highest integrity in all areas
  • Ability to motivate others and him/herself to be completed by hiringmanager
16

Field Support Engineer Resume Examples & Samples

  • Support of Defence administrators with administration of MS Windows IT environments and bespoke applications
  • Capture, documentation and communication to Defence of user requested changes to support
  • Tertiary qualification in Computer Science, Information Technology or related discipline
  • AND/OR significant domain experience (i.e.-past Defence/Special Forces training/experience in Information Systems administration and support)
  • Experience with liaising with Customers, especially military users
  • Experience with troubleshooting issues within a Microsoft operating system environment
  • Experience with Microsoft Server 2003, 2008 and 2012 administration
  • Experience with Microsoft SharePoint
  • Windows 7 Administration skills for installation of software, troubleshooting and management of equipment configuration
  • Experience with User Training
  • MS Server 2012 administration experience
  • Microsoft Exchange administration experience
  • Microsoft SQL Server or other RDBMS experience
  • Lotus Notes / Domino experience
  • Microsoft Lync 2010/2013 administration experience
  • An understanding of software application development
  • Experience with test plan and test procedure creation test execution
  • Understanding of network devices and protocols
17

Senior Field Support Engineer Resume Examples & Samples

  • Bachelor’s Degree in Engineering or Technology, or equivalent years of experience, with a minimum of eight (8) additional years of directly related experience. OR Associate’s Degree in Engineering or Technology, or equivalent years of experience, with a minimum of ten (10) additional years of directly related experience
  • Rockwell Automation products and/or work experience
  • Ability to travel up to 50% of the time within the assigned territory
  • Medium Voltage experience preferred
18

Field Support Engineer Resume Examples & Samples

  • Data Ontap operating system and NetApp clustering
  • UNIX configuration, administration and technical support
  • Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory)
  • Network architectures including the roles of routers, and switches
  • RAID and storage systems
  • CIFS, the Windows NT remote file sharing protocol
  • SAN switches and directors
  • Strong aptitude for learning new technologies and understanding how to utilize them in a -customer facing environment
  • At least two years of experience with NetApp systems or equivalent
  • Ability to travel more than 50% of the time, with minimal lead time provided
  • The tasks this individual is responsible for are often non-routine and unstructured, requiring creative solutions
  • Limited management direction is provided to employee on new projects or assignments as well as review of activities and priorities
  • The ideal candidate will be a proactive contributor and subject matter expert on team projects
  • To be successful, this individual must demonstrate favorable results through coaching and influencing others
  • A Bachelor of Science in Engineering or Computer Science, or equivalent related experience is required. This individual will participate in continuing technical training and available through NetApp
19

Field Support Engineer Resume Examples & Samples

  • Provide technical and presales support to all Luxury Audio customers with a high level of follow-through, efficiency and professionalism in all communications via telephone, Fax, E-mail and mail
  • Working in a team environment to execute product cross-training and coverage
  • Participate in training distributor service center technicians and support reps
  • Meet target call levels and response times
  • Document all customers’ contacts and conversations/interactions within the CRM
  • Assist with creation and maintenance of knowledgebase entries and creation of customer support technical documentation
  • Assist with Trade Show coordination and support
  • May involve customer training programs
  • Assist product development by participating in BETA testing
  • Report design, reliability, and maintenance problems to Engineering
  • Assess and respond to situations where standard procedures have failed in isolating and resolving the customer's technical problems
  • Trouble shoot complex electrical problems; will require math skills up to Calculus
  • Read and interpret customer letters and description of problems to effectively solve customer issues
  • Easily read schematics, use service manuals, follow test procedures and use troubleshooting techniques; navigate bills of materials / research part numbers, vendor information, etc
  • Participate in a wide variety of quality improvement efforts
  • Bachelor at a minimum, desired should be Electrical Engineer or related field as written under next section
  • Associates Degree can be substituted with extensive industry experience
  • Strong written communication skills required
  • Mastery of audio system set-up, operation and load out; candidate must be familiar with a wide variety of electronic product classifications, and understand complex signal flows; a strong working knowledge of HDMI, Dolby TrueHD, DTS-HD Master Audio, Dolby ATMOS, Auro-3D, and DTS:X is essential, as well as experience with using DSP for room correction / calibration
  • Mastery of managing client information
  • Harman Luxury Audio systems are installed in multimillion dollar luxury homes, globally. A high level of sophistication and maturity is required to work with these clients
  • Ability to solve complex system problems quickly is essential
  • Proficient with enterprise system software, such as SAP
  • Bachelor of Science Degree in Electrical Engineering or related field
  • Experience with audio system integration
  • Able to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
  • Proficient with Product Lifecycle Management tools, such as Omnify and Agile
20

Field Support Engineer Resume Examples & Samples

  • Excellent knowledge of the industrial automation product range and applications
  • Contributes professional & technical expertise
  • Provide technical assistance for Rockwell Automation and 3rd party equipment
  • Actively participate in the enrollment of the 24h service contracts
  • Be prepared to assist RA offices in other countries (short term assistance)
  • Maintain good relationship with the customer during and after completion of the services
  • Pre sales system consultancy and conceptual design of Rockwell Automation solutions
  • Assisting in preparation and/or presentation of technical solutions to customers
  • Be responsible to maintain and improve documentation and implementation of the Quality System as indicated in the Quality Manual
21

Field Support Engineer, ISA Bahrain Resume Examples & Samples

  • Assists management in the operation of computer and network system suites
  • Maintains and troubleshoots intra-system telecommunications
  • Performs network related duties and functions at the direction of the ONE-NET Operations manager and/or Site Supervisor
  • Provides hardware and software troubleshooting for the Local/Wide Area Network
  • Provides technical services to help resolve enterprise-wide ADP/network issues
  • Provides technical services in the analysis and installation of computing facilities, including installation planning and site preparation
  • SECURITY + CE, CCNA, MCP-WIN 7\WINDOWS 2008 OR HIGHER
22

Cementing Field Support Engineer Resume Examples & Samples

  • Strong safety focus, commitment and engagement
  • As an area engineer provide technical support to all pressure pumping sales, engineering and customers
  • Present technical presentations to customers and internal staff for product application and job designs
  • Assist sales with technical data, customer presentations and product applications
  • Knowledge in Cemfacts software
  • Actively participate in the preparation of bids and engaging customers for input in the design of products and services
  • Work with field engineers and DTS (District Technical Supervisor) to meet and exceed customer and standard practices requirements
  • Engaged and involved with industry groups.i.e. SPE, IOGA’s etc
  • Other related responsibilities as required
  • Excellent verbal and written English and communication skills
  • Ability to analyze and restructure technical information
  • Must be able to work 24/7 on call
  • Team-oriented with a focus on cooperation and collaboration
  • Research and interpretive skills
  • Ability to work efficiently and productively with minimal supervision when necessary
  • 3+ Years experience in cementing engineering and operations
  • Proficient in the use of PC’s and computer software
  • Requires field travel, some overnight travel to be expected
  • May work in the dirt/rig sites, wearing PPE/HSE as required
23

Field Support Engineer Resume Examples & Samples

  • Analyzes and develops new hardware requirements and prepares specifications for hardware acquisitions
  • Assesses and documents current site network configuration and user requirements
  • Assists in communicating current operational status of networks
  • Assists in maintaining network hardware and systems; troubleshoots network and hardware issues or problems; researches, analyzes, isolates and resolves errors
  • Coordinates post installation operations and maintenance support
  • Develops hardware installation schedules
  • Maintains computer-based systems, local area networks or communication systems
  • Organizes and directs site surveys for hardware installations
  • Performs basic testing of routers and switches as appropriate
  • Performs site related duties and functions at the direction of the Site Lead
  • Prepares site installation and test reports
  • Strong field support experience supporting a DoD clients or customers
  • Experience working with network\systems software and hardware, data, voice or video
  • Ability to work independently and with the field service team
24

Field Support Engineer Resume Examples & Samples

  • Experience in a customer facing service / support engineering role
  • Installation, Service and Commissioning background
  • Experience with a variety of Gas Flow Meters
  • Experience with Gas Chromatographs
  • Experience with Automation systems, PLC’s, Controls, Drives and servo-motors etc
  • Experience with related communication protocols (i.e. modbus, profibus etc)
  • Participated in Factory and Site acceptance testing (FAT)
  • Flexible to your working location in the UK where needed
  • Must have a strong technical engineering background
  • Experience with piping and pressure control in a natural gas environment would also be advantageous
25

Field Support Engineer, Level Resume Examples & Samples

  • Conducts engineering assessments for the diagnosis of equipment failures and malfunctions. Drafts or recommends test evaluation protocols for identifying functional problems and potential solutions. Coordinates the resolution of technical issues and field implementation of product solutions
  • Coordinates with product engineering and subcontracts management in the development of changes to technical specifications for parts and components supplied by subcontractors for installed systems. May directly interact with subcontractor technical staffs on design solutions
  • Provides technical inputs for the development of field applications manuals, field service bulletins, training manuals/course content and special training requirements
  • Conducts serviceability feasibility studies for new product designs. May serve on cross-functional product development teams to ensure full consideration of product support and field maintenance needs. Recommends equipment modifications for existing systems to improve reliability and serviceability
  • Collaborates with field support, spares management, subcontracts management, operations management and engineering to provide a comprehensive support network for the field engineering organization
  • A typical office day may include equipment problem escalations, creation of documentation (equipment manuals and supporting documentation) and maintaining communications (attending meetings, e-mail, face to face) with other Astronics groups and key suppliers
  • A typical field day, out of the office, may include the physical installation of new equipment, retrofit of already fielded equipment, floor sustaining support, isolation of equipment failures, training other FSE's formally or informally
  • Domestic and International business travel is a requirement of this position (10% - 60%) depending on the equipment support schedule (with flexibility allotted for personal commitments)
26

Technical Field Support Engineer Resume Examples & Samples

  • Be willing and able to travel 75% of the time
  • Design and manufacturing skills on Command and Control vehicles
  • Strong communication (verbal/oral) skills
  • Strong technical background support on military vehicles
  • On-site Representative
  • Working knowledge of Microsoft Programs Excel, Word, and Power Point
  • The selected applicant will be subject to a government security investigation and must meet eligibility requirements for access to classified information. US Citizenship is required to meet this obligation
  • Strong Project/Program Management Skills
  • Excellent customer service skills with Engility team members and government/military customers
27

Vafb Launch Operations Field Support Engineer Resume Examples & Samples

  • Electrical Engineer with diverse engineering skills
  • Bachelor of Science Degree in Electrical, or Aerospace Engineering
  • At least 10 years’ experience (8 with a Master’s Degree) in directly related experience
  • Must have demonstrated presentation skills
  • Must demonstrate interpersonal skills including interfacing with Air Force customer and contractor
  • Position requires a proactive, self-starting, independent engineer with excellent interpersonal skills
  • Problem solving and anomaly troubleshooting skills
  • Proficient in MS Office Excel, Word, Power Point and Outlook
  • Experience with MatLab data manipulation and analysis
  • Prepare and present reports
  • Knowledge of Range requirements and assets for launch support
  • Able to travel to launch sites for field operations
  • Must have a current Secret Clearance
  • MS preferred
  • Understanding of Minuteman III missile
28

Field Support Engineer Resume Examples & Samples

  • Configures and maintains computers, communications devices, and peripheral equipment
  • Installs network hardware
  • Flexibility in adapting to and functioning in demanding and fluid environments or situations
  • CCENT
  • MCP-WIN 7 OR HIGHER
29

F-low Observable Field Support Engineer Resume Examples & Samples

  • Bachelor's Degree with 4 years LO/Structures systems experience or will accept 5 years aircraft maintenance experience in LO/Structures systems in lieu of a Bachelor's degree
  • Hands on experience in military Low Observable (LO) systems, Structures and Repair
  • Technical report writing skills
  • Extensive background in drawing/schematic reading and interpretation
  • Fault isolation and problem analysis experience at the sub-system level
  • Previous Field Service FSE/REP experience
30

Field Support Engineer Resume Examples & Samples

  • Background in Cell Biology and biology/life science
  • Knowledge in Tissue Culture and/or cell metabolism or application experience in a laboratory is a plus
  • Ability to self-organise and complete several short term activities simultaneously
  • Knowledge on separation techniques with traditional system, such as LC, GC and Mass Spectrometer is a plus
31

Field Support Engineer, Rota, Spain Resume Examples & Samples

  • Assists in the daily operations of computer center and network suites
  • Monitors each system and adjusts/configures each for maximum system performance. Performs network related duties and functions at the direction of the ONE-NET Operations manager and/or Site Supervisor
  • Schedules or performs the repair and/or replacement of defective computer equipment
  • Serves specified organizational units through the provision of satisfactory computing services
  • Ability to work independently or as a member of a team with minimal direct supervision
  • Skilled in time, priority and task management
  • CCNA Certification\Training
  • MCP-WIN 7\WINDOWS 2008 OR HIGHER Certification\Training
32

Field Support Engineer Resume Examples & Samples

  • Supervise employees in the local Field Support department
  • Serve as Company's primary contact for Customer for all activities related to field support and on-wing activities
  • Answer Customer’s daily technical queries on products
  • Provide Customer on-site technical support/services
  • Follow up and enforce in-service technical issues resolution in close liaison with the Product Support Engineering team
  • Provide necessary technical support internally
  • Support on-site Entry Into Service
  • Coordinate with departments, OEM etc, arrange manpower to provide support to the customers
  • Provide regular reporting to the management on the progress of on-going actions
33

Field Support Engineer Resume Examples & Samples

  • Provide on-site repair, performance verification, software/hardware upgrades and preventative maintenance on assigned medical, non-medical, and computer products within specified vendor guidelines
  • Initiate frequent contact with customer to determine the degree of customer satisfaction and quality
  • Be responsible for customer satisfaction as related to support services
  • Provide accurate and timely reporting of information regarding service repairs and customer account information
  • Maintain a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment
  • Control and maintain all assets needed to perform tasks such as tools and parts
  • Use tools, test equipment and company assets per company policies and manufacturer’s specifications
  • Promote teamwork and cooperation with company and vendor partner's personnel
  • Maintain a safe work environment and utilize appropriate safety equipment
  • Maintains field inventory, parts usage, and timely return of defective and/or unused material
  • Must maintain valid driver’s license, auto insurance and working vehicle capable of carrying required tools, parts and equipment to perform job duties
  • Ability to communicate both verbally and in writing with healthcare & business professionals
  • An Associates Degree in Biomedical, Electrical or Electronic Technology or equivalent education and experience
  • Proven ability in developing and maintaining effective internal and external relationships
  • Ability to use basic computer skills to perform diagnostic testing and event recording
  • Available for stand-by and after-hours responsibility
  • Available to travel for support of other territories
  • Ability to lift, carry, drag, push, and pull up to 50 lbs unassisted
  • Ability to stand, kneel, bend, squat, sit, and reach for long periods of time that may exceed 4 hours
  • Ability to continually learn new product service techniques
  • Must be proficient in the Microsoft Office Suite
  • Network and A+ certification preferred
34

Senior Field Support Engineer Resume Examples & Samples

  • Project and site management support including management of project activities such as scheduling, budgeting and human resources to ensure that the project meets the customers and Rockwell’s expectations
  • Identification and correction of hardware failures, firmware problems and programming deficiencies, as well as the implementation of hardware/firmware updates and upgrades
  • Development, implementation and execution of predictive and preventive maintenance programs
  • Travel to remote work sites from the service engineer's field office city location will also be required. (Work assignments at remote city locations may be for extended periods of time.)
  • Associates degree or Bachelor of Science degree in Electrical or Mechanical Engineering discipline or the equivalent of 10 years experience
35

Field Support Engineer Resume Examples & Samples

  • Degree in Electrical / Automation / Electronic / Instrumentation Engineering or equivalent
  • Relevant technical teaching experience (Cert 4) in Industrial Automation Control field
  • Relevant field support and service experience in Industrial Automation Control field
36

Field Support Engineer Resume Examples & Samples

  • Experience working with customer technology and support requirements
  • Experience working with computer systems
  • Experience working with various computer applications and ability to apply to situation
  • SECURITY + CE
37

Field Support Engineer UK Resume Examples & Samples

  • Be Eaton’s “ local” technical expert
  • Commission and service Fire Alarm systems
  • Support the training of Electrical Contractors and System Integrators
  • Train and develop on site, integrator partners Installation teams
  • Provide phone cover for the technical team
  • Commission conventional and addressable fire alarm systems
  • Service Eaton Fire contracts in line with the standard work order
  • The point of technical contact for System Integrator partner program members in the region
  • Support Electrical Contractors in the field with training and advise
  • On-site training and advice to Eaton customers on existing and new product installation
  • Implement Eaton H&S policies for field work
  • Advise Technical Field Manager of technical issues in the field
  • Carry out Warranty inspections and resolve customer issues in the region
  • Answer out of hours technical calls in line with the “ on call” schedule
  • Minimum of 3 years in a fire service or technical role
  • Level 2&3 Diploma in Electrical Installations or equivalent
  • BS7671 IEE Regs 17th edition
  • FIA Fire Detection and Alarm Units 1-6
  • FIA Design & Implementation of Voice Alarm Systems
  • ICEL Emergency lighting foundation and design
  • ICEL Advanced Maintenance and operation
  • Strong technical aptitude
  • Ability to work on own initiative
  • Interpersonal and communication skills – Diplomatic
  • Analytical and problem solver
38

Field Support Engineer Resume Examples & Samples

  • Bachelor’s in Computer Science, related field or equivalent experience
  • Minimum of 6-8 years’ experience in a Technical Support Environment on big organization which are having large Numbers of Employee strength
  • Must be able to effectively communicate technical information to both technical and non-technical personnel
  • Experience with Dell and HP Laptops and desktops
  • Excellent understanding of Microsoft Windows Client OS in a networked environment
  • Good understanding of Networking including TCP/IP and Cisco Switches
  • Strong understanding of Asset Management
  • Strong understanding of Microsoft outlook client configuration
  • Experience in SCCM to include system imaging and remote support
  • Familiarity with Incident management system
  • General understanding of commonly used IT technologies including Applications, Programming Languages, Databases, Server Technologies, etc. is required
  • Must be able to work effectively as part of a project team, foster team cooperation
  • General Understanding of the project management process
  • Stays current with rapidly changing technology and applies it to business needs
  • Working towards professional certification as warranted
39

Field Support Engineer Commercial Engines Resume Examples & Samples

  • Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position)
  • At least 3 additional years of experience in an engineering, operations or aviation maintenance position
  • Certified Six Sigma Black Belt
  • Demonstrated analytical and quality improvement ability
  • Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing
  • Demonstrated understanding of the financial/commercial impact of technical solutions
  • Ability to make formal presentations to all levels of the organization, customers and peers
  • Able to work with all levels of maintenance, engineering, and management
  • Demonstrated use of project management skills and metrics to achieve program goals
  • Demonstrated ability to lead, mentor and influence customer and peers
  • Ability to work across global teams
  • Significant experience with customers and airline operations organizational ability
40

Senior Field Support Engineer Resume Examples & Samples

  • Ensuring proper and appropriate installation of Network Equipment
  • Detailing testing requirements and plans and generating and executing appropriate test cases
  • Able to operate independently while on location at customer locations
  • Communicate effectively, clearly and concisely (both written and verbal) with management, customers and peers in English
  • Working with Sonus partners and other equipment manufactures through interoperability testing and subsequent issue resolution
  • Driving to appropriate resolution any issues that are discovered with Sonus equipment either personally or by working with Sonus support/engineering staff
  • Flexible with working hours on occasion in order to accommodate customer maintenance windows and customer schedule
  • This position will require up to 50% travel
  • Bachelor’s/ Master’s degree in Computer Science/Engineering or equivalent
  • Knowledge and experience with VoIP protocols and concepts
  • Knowledge and experience with telecommunications voice networks, protocols and concepts
  • 2-4 plus years of applicable telecommunications experience
  • Mexican Citizen
41

Senior Field Support Engineer Resume Examples & Samples

  • Ability to build and maintain strong customer service relationships
  • Excellent spoken and written English language skills so being able to converse technically and at a basic level at both an operations and management level both internally and externally
  • Ability to lead and drive problems to the appropriate timely conclusion in effort to resolve and contain customer issues
  • Ability to be a strong team member, build relationships with colleagues and set the example by eager participation
  • Ability to travel internationally at short notice as and when required
42

Field Support Engineer, Guam Resume Examples & Samples

  • Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting
  • Assists in instructing customers in the operation and maintenance of systems/equipment
  • Maintains computer-based systems, local area networks, or communication systems
  • Analysis, installation and maintenance of computer based systems and their components, local area nets, local area nets, and communications systems
  • Performs duties and functions at the direction of the ONE-NET Operations Manager or site lead
  • Provides on-site field support to customers including installation, servicing and repairing of systems and equipment
  • Provides technical field support to ONE-Net customers
  • Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives
  • Ability to work as a member of a team of field service engineers in day to day operations
  • Interpersonal and communications skills to interact with customers and team members
  • DoD 8570 IAT Level II Baseline Certification
43

ISR Systems Field Support Engineer Resume Examples & Samples

  • Current DoD Secret Clearance required; Top Secret/SCI access preferred
  • Wescam MX-15/MX-20 Full Motion Video surveillance systems
  • UHF Communications Systems to include PRC-117G; including TTNT radios
  • Hands-on experience with unmanned aerial systems
  • Effective oral and written communication skills; capable interpreting critical systems schematics and design diagrams
  • O&M experience with UAS equipment to include maintaining systems in desolate/remote environments
44

Principal Field Support Engineer Resume Examples & Samples

  • Providing knowledge of Sonus Networks and Third-party equipment in setup and configuration
  • Working knowledge of either SS7 or diameter protocol which is required
  • Exposure to Tekelec Eagle STP and/or Performance Technologies STP is a plus
  • We also require good customer skills and knowledge of test systems and installation practices
  • The position will require 60-70% travel
45

Customer / Field Support Engineer Resume Examples & Samples

  • Monitoring - Observe a system to determine if it is behaving as expected
  • Detection - If a deviation from expected behavior is observed, identify the anomaly
  • Diagnostics - Determine the cause of the deviation from expected behavior
  • Prognosis - Estimate the time before the anomaly becomes a failure
  • Effectively interface between customers (operators), UTAS Aftermarket & Engineering teams to support and evolve PHM fleet management solutions for UTAS's portfolio of products
  • Articulate technical recommendations, process improvement opportunities & corresponding commercial impact for PHM customers / operators
  • Manage remote / on-site customer support teams to deliver the PHM value proposition to customers & internal UTAS Customer Service Teams
  • Assist UTAS aftermarket by integrating PHM-derived knowledge with inventory management solutions
  • Assist UTAS sales / business development teams in qualifying & developing PHM-related customer leads by providing technical & commercial inputs
  • Systems Engineering experience in sensor or component design, development, verification, and validation
  • Knowledge of line maintenance and continued airworthiness maintenance programs
  • A passionate communicator and the ability to understand and explain complex problems in an easy to understand manner
  • Excellent interpersonal skills and being able to work well with others
  • Strong results driven personality, with a high level of enthusiasm, energy, and confidence
  • Exceptional analytical, communication, organizational, and presentation skills
46

Technical Field Support Engineer Resume Examples & Samples

  • 3rd Equipment - 3rd party major mods experience essential
  • Liaise with other Staff Testers to combine experience and share information relating to all aspects testing and training issues
  • Manage VB tester reference group meetings as directed by the line manager
  • Provide the link between the fitters, technical support functions, staff testers and Project Managers in order to achieve timely solutions to problems. Promote ideas for improvements to products and methods from field operatives to be presented to the relevant departments
  • Run classroom type training days and periodical refresh updates (“Tool Box Talks”)
  • Provide “on site” training to installation fitters
  • Provide “Site readiness” and “laser survey” for up and coming projects where needed
  • New operative site monitoring
  • Conduct site inspections and audits
  • Ensure adherence to Company standards/policies
  • Provide telephone and site technical support both electrically and mechanically and also legislative matters
  • Provide input to the sales and design department where required
  • Carry out Sub contractor standards review
  • Liaises with relevant site personnel to ascertain state of lift. Posts notices on lift and communicate with the others who may be affected
  • · Commission the lift in accordance with the agreed specification parameters
  • Carries out final inspection and signs the Final inspection document
  • Report the condition of the lift to the Installation Supervisor who is responsible for all the site activities
  • Together with project managers, ensure that all projects within their program are delivered within the defined scope, quality, time/scheduling, material, outcome, cost/budget. requirements, appropriate risk assessment and that the project releases are well managed
  • Identify technical and functional specifications needed for solutions according to requirements
  • Ensure that the business benefits of the program can be realized
  • 3rd Equipment - 3rd party major moderations experience essential
47

Field Support Engineer, Icca Resume Examples & Samples

  • Work through the resolution of technical service issues according to standard processes and procedures with specialized understanding of complex product issues
  • Resolve all incidents at our customers’ sites in a timely manner and/or escalate incidents to problem management and provide technical consultancy
  • Maintain a high level of technical competency on Philips solutions and related technologies
  • Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction
  • Determine if site delivery managers or application consultant are required to go onsite for event analyses or incident solving
  • Provide regular feedback on event status of severity level to customer or client service manager
  • Monitoring of events forwarded to third party and ensures those are solved within the agreed SLA with the vendor; escalate if deemed necessary
  • Provide pro-active remote monitoring, support and system management if part of the service contract
  • Remote/on site installation and testing of hotfixes, updates and upgrades
  • Degree qualification in ICT
  • Minimum 3-5 years of technical support experience; ideally in an Healthcare or IT environment
  • Certified in MS Server, Client, SQL
  • Certified in Oracle database administrator
  • Certified in Cisco Network, Design associate/professional
  • Experience in HL7, IHE
  • Good customer service and communication skills
48

IT Field Support Engineer / Technician Resume Examples & Samples

  • Store Systems Support
  • Supports the rollout of new technology projects into the stores
  • Receiving IT support tickets and responding with IT support to correct the problems as needed
  • Responding to critical issues (such as shop down) with urgency and a high level of customer service and commitment to fix
  • Issues could include
  • 3+ years of IT Systems Support experience
  • Demonstrated knowledge of hardware to include PC's, common peripherals such as printers, card readers etc
  • Knowledge of software applications preferably retail / financial applications
  • Experience with support desk ticketing systems
  • Demonstrated abilities to work with Management level customers and create automated solutions to business problems
  • Demonstrated knowledge of and experience in small project planning and management skills
  • Demonstrated good verbal and written communication and interpersonal skills; attention to detail and accuracy in work; and time management and organizational skills
49

Field Support Engineer Resume Examples & Samples

  • Travel to remotes sites to lead and support installations of IT technical infrastructure during site construction or post install upgrades as needed
  • Provide onsite and offsite IT support to Tesla’s network of Sales, Service, Office and Manufacturing Centers as needed
  • Respond to customer requests and issues in a timely manner with a positive attitude and commitment to customer satisfaction
  • Consistently document IT processes and improvements as they’re implemented
  • Be available and responsive to customer calls, email, and tickets 24 x 7 x 365
  • Monitor and address issues with remote systems, networks, telephony, etc
  • Implement and troubleshoot wired and wireless networks
  • Proactively identify customer, or site issues and address in advance of service disruptions
  • Identify and recommend process and product improvements
50

Field Support Engineer Resume Examples & Samples

  • Track the project and provide progress reports to management on a periodic basis
  • On-site management and hands-on installation, debugging, and optimization of Ericsson products in conjunction with the customer, employees and solution
  • Interface with the different Ericsson groups to gather information and provide appropriate solutions to the customers
  • Provide on-site and/or remote training when necessary
  • Perform root cause analysis and reproduce any and all installation issues
  • Work cooperatively with the customer to successfully integrate the MediaFirst products into the chosen architecture/solution and any 3rd parties
  • Provide phone and e-mail support for partners or customers with Support contracts located in North and South America
  • Document all contact with customers via Case logs in SNOW
  • Escalate where required to resolve problems. Involve management where required to assign required resources. Provide feedback to the customer
  • BS in computer science or engineering discipline
  • A minimum of 3 years of relevant industry experience
  • Knowledgeable in major technical disciplines necessary for the end-to-end system design, analysis, integration, and testing of various digital video broadcast and delivery systems
  • Exceptional verbal, written, and interpersonal communications skills; ability to work in a fast-paced, changing environment and to demonstrate good logical problem assessment and solving skills
  • Knowledgeable in Windows System Administration
  • Knowledgeable in Linux System Administration
  • Familiar with Mobile Television streaming standards
  • Very familiar with IP network switching and routing protocols
  • Understanding of HTTP traffic and protocols for video delivery and troubleshooting HTTP communications
  • Knowledge of CDN & Origin Servers for ABR video delivery is a plus
  • Experience in a multicultural environment is a plus
51

Field Support Engineer Resume Examples & Samples

  • Minimum of 8 years experience with Rockwell Automation products and/or work experience (PLC, HMI, Drives experience)
  • Ability to travel up to 75% of the time within the assigned territory
  • Rockwell Software
52

Field Support Engineer Resume Examples & Samples

  • Bachelor Degree in Engineering or equivalent and/or registration as a professional engineer
  • Professional/Technical Excellence: In moderate level and developing to professional expertise. Applies company tools to learn and develop the technical skill
  • Collaboration & Teamwork: Building strong relationships and partnerships across the Company to leverage ideas, capabilities, and processes
  • Information Sharing: Promoting an honest and open environment in which information flows freely among all levels of the organization
  • Cross Cultural Competence: Embracing and acting upon the business value of cultural diversity by recruiting, developing, advancing and building good relationships with people of all cultural backgrounds
  • Customer & Partner Focus: Comprehending the needs and requirements of customer or business partners in order to bring strategic value to them
53

Senior Field Support Engineer Resume Examples & Samples

  • Process control system project management
  • Perform quality assurance checks of process control systems
  • Applying new technologies
  • Collaborate on the design, review, information gathering, inspection, and commissioning / start-up of projects that include process control equipment or systems
  • Perform the configuration/programming for process control systems; make changes to existing programs; review existing control logic and implement programming changes to control treatment and pumping processes in the most efficient manner
  • Perform quality control: review and approve programming by integrators and functional operation of all process control systems
  • Participate in factory acceptance testing and site acceptance testing
  • Perform or coordinate required maintenance on process control equipment or systems
  • Troubleshoot and resolve control system issues
  • Perform hardware and software upgrades
  • Develop and maintain relationship with Process Control vendors to keep current with changes in operational control systems
  • Provide support for Controls Specialist staff members as required
  • Minimum of five (5) years of experience in the design, configuration, installation, maintenance, troubleshooting, and repair of Process Control Systems (SCADA and DCS). Experience in all phases of project implementation: design generation, system integration, documentation, project start-up and commissioning. Experience with control system data communications systems, protocols, and wired and wireless network systems
  • Experience with Rockwell Automation PLCs including Logix, SLC and PLC-5 processors
  • Wastewater treatment industry experience
  • Strong knowledge of project management and application development methodologies and tools
  • Experience programming using ANSI/ISA-88 PLC concepts
  • Knowledge of process computers and data collection methods
54

Field Support Engineer Resume Examples & Samples

  • Participates in client/project meeting(s) as technical expert for the assessment, determination and recommendation of client's hardware and software solutions
  • Oversees implementation of system with appropriate support personnel
  • Installs, configures and troubleshoots complex system(s), server(s) and network issues
  • Installs software, provides appropriate training on network/software and resolves complex performance issues
  • Writes and edits detailed technical documentation for technical continuity
  • Develops and conducts training programs to educate client users regarding specialized and complex applications
  • Maintain passwords, data integrity and file system security for assigned environments
  • Responds to systems and/or software concerns and issues
  • Interacts with security personnel as appropriate
  • Provides high level technical problem-solving support to internal/external client employee(s) and less experienced personnel. Document problems, analyze and resolve issues. Research and recommends new technology/updates to management
  • Acts as technical expert in conjunction with business development efforts in the development of information technology, infrastructure projects and new business
  • Documents and submits approved documentation for all Installs, Moves, Adds, and Changes (IMACs) to ensure maintenance of an up-to-date Configuration Management Database (CMDB)
  • Provides technical support for hardware (desktop, laptop, etc.) and peripherals, software (COTS, GOTS, Web, Antivirus, etc.), network (hardware, software, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies in a multi-tenant, mission critical government facility with unclassified and classified environments
  • Analyzes requirements, develops test data, scripts and test cases
  • Performs testing, analysis and documents test results
  • Schedules and coordinates customer desk side support and installs upgrades with designated TSA ITD representative(s)
  • Sets up, configure, test and maintains Cisco Call Manager
  • Facilitate a variety of seamless and comprehensive hardware/software solutions to manage an enterprise-class Windows network
  • Provides quality improvements and root-cause analyses
  • Investigate and resolve Exchange and Good Technologies message incidents, perform forensics, and investigate unauthorized network access by users
  • Maintains existing network and equipment inventory records, e.g., configuration lists, drawings, and operational schemas
  • Coordinates the installation and maintenance of audio/visual systems hardware and related peripheral equipment
  • Bachelors and 2 years experience or Master and 1 year of experience OR 6 or more years of experience in lieu of education
  • Experience providing technical support for a variety of projects involving coordination with Agency users of various levels and requiring specific knowledge and understanding of the TSA network and desktop environment preferred
  • Experience performing remote installation of software applications (including COTS and GOTS applications) and an understanding of the configuration changes required to allow each application to function properly within the network environment required
  • MUST HAVE an ACTIVE DoD secret clearance
  • DHS EOD preferred
55

Field Support Engineer Resume Examples & Samples

  • Regular collaboration with Regional technical Support specialists to ensure consistent and stable global service operations
  • Provide assistance to the training team on developing advanced Technician training courses
  • Support technicians in the field with troubleshooting techniques and remote diagnosis, travel to perform field diagnosis or repair. The position may sit within a certain region and require daily support
  • Assist and support Product Support Engineers, Product Excellence, and MRB team members to perform further root cause analysis on field failures by component/subsystem owners where necessary
  • Assist projects and support Product Support Engineers to evaluate vehicle new design features/fixes and perform regional testing
56

Principal Field Support Engineer Resume Examples & Samples

  • Hands on experience with Diameter routing and SS7 STP’s is a plus
  • SIP, H.323, Telephony Routing Translations skill, Security Protocol knowledge, and an in-depth knowledge of signaling protocol standards and usage
  • BS/MS in Telecommunications/Computer Science or equivalent with a minimum of 5 plus years of experience in a technical customer support role with commensurate skills in customer support
  • Ability to produce technical documentation as required for customer and internal use
  • Ability to work flexibly, due to shifted working hours (uplifted pay)
  • Portuguese speaking a plus
57

Senior Field Support Engineer Middle East Resume Examples & Samples

  • Run technical meetings for regional Field Support team/technicians to align all on current developments/concerns
  • Provide feedback/reports based on Field Support Engineer diagnosis/route cause
  • Review/analyze regional fleet concerns/technical sessions for subsystem related escalation
  • Support technicians/Field Support Engineers in the field with troubleshooting techniques and remote diagnosis, travel to perform field diagnosis or repair
  • Recognize trends and patterns in regional failures and provide written feedback to the subsystem Product Support Service Engineering team to drive future designs
  • Assist Product Support Engineers to perform further root cause analysis by component/subsystem owners where necessary
  • Assist Product Support Engineers to evaluate vehicle new design features/fixes
  • Provide information/support to the Regional Technical Support network
  • Travel required to support Field Support Engineers within region
58

Lead Field Support Engineer, F-program Resume Examples & Samples

  • 7 years APG/Vehicle Systems experience with Fifth Generation Aircraft (F-22 or F-35)
  • Extensive background in drawing/schematic reading and interpretation
  • Knowledge of CATIA & System/Software Engineering Environment (S/SEE)
  • Prior Leadership Role
59

F-field Support Engineer Resume Examples & Samples

  • Experience with fifth generation (F-22 or F-35) aircraft Vehicle Systems/Mission Systems (all aircraft maintenance or engineering)
  • Background in drawing/schematic reading and interpretation
  • Airframe & Power plant (A&P) license
  • Knowledge of CATIA & System/Software Engineering Environment (S/SEE)
60

IT Field Support Engineer Resume Examples & Samples

  • Supports the rollout of new technology projects into the stores
  • Demonstrated knowledge of hardware to include PC's, common peripherals such as printers, card readers etc
  • Knowledge of basic networking and telecommunications
  • Experience with support desk ticketing systems
61

Field Support Engineer Resume Examples & Samples

  • Participating to the technical preparation of the Roll-Out operations
  • Establishing and monitoring the procedures related to tests for commissioning, integration and operations on start up and the introduction of operational procedures,
  • Giving feedback information related to difficulties in implementing procedures and proposing solutions,
  • Controlling and monitoring the functional compatibility of the different sub-assemblies,
  • Monitoring the hardware and software technical state of the equipment to be installed,
  • Managing the installation and archiving of the software installed on-site,
  • Contributing to the evolution of the Roll-Out, the documentation referential in the process gate and the integration
  • Contributing to commissioning & integration operations
  • Drafting and respecting the protocol documents which apply to the On-Site Assessment & Training (OSAT),
  • Transferring network monitoring to customer support during commissioning or system run,
  • Providing technical assistance to installation technicians and sub-contractors,
  • Carrying out integration tests for new equipment or FAT/System acceptance with customers,
  • Developing corrective plans in the case of non-conformities
  • Managing the technical progress of the system support according to the contract
  • Ensuring that tools and processes are implemented,
  • Managing the customer claims database,
  • Prioritizing the claims,
  • Following the claims up: correction, validation and delivery,
  • Validating the technical responses to customers,
  • Developing summaries, internal and external reports regularly
  • Managing the solutions proposed
  • Initializing, coordinating and supervising the migration and upgrade activities of the Roll- Out Support department
  • Coordinating and supervising the drafting of migration and upgrade documents and procedures,
  • Guaranteeing the validation of platform steps before the roll-out on field
  • Ensuring the skills transfer to subsidiaries and partners
  • Ensuring that software versions are certified before being loaded on-site
  • Telecommunication Engineering degree (or equivalent),
  • At least 2 years’ experience in a position with similar responsibilities in virtualisation, IT, OS, linux
  • Knowledge of Data Centre would be a real asset,
  • Good experience of the on-site operations,
  • Strong internal and interpersonal skills,
  • Autonomous, methodical and rigorous,
  • Advanced level of Englih and Negotiation level of French
62

Senior Field Support Engineer Resume Examples & Samples

  • Schedule VTC conferences using Cisco TMS,
  • Offer remote support for VTC issues
  • Man the VTC Support phone line
  • Using TMS and the MCU interfaces to change conference layouts, and to connect audio bridge lines to video conferences
  • Monitor high-profile VTC meetings to assure quality control
  • Troubleshooting VTC issues, to include: endpoint connectivity, audio / video issues, bridging audio / video issues and network connectivity issues
  • Test and verify external site VTC connectivity using SIP and ISDN transports
  • Customer support for scheduling and capabilities
  • Interface with vendors for troubleshooting and RMA actions
  • Interface with TSA to assure proper processes and procedures are adhered to
  • Test & reconfigure VTC endpoints for deployment
  • Support engineering changes by participating in the RFC process
  • Create, verify, and modify SOP documents
  • Modify endpoint settings using web interfaces and SSH tools
  • Create, audit and update appropriate databases to assure record accuracy in support of VTC operations
  • Resolve issues as assigned in Remedy tickets for VTC support
  • DoD Secret Clearance (or higher), and favorable TSA EOD
  • 2+ years experience with Videoconference scheduling, IP based VTC support,
  • 2+ years experience with Cisco/Tandberg TMS, VCS and VTC endpoints,
  • Experience with VTC MCUs, to include support/troubleshooting remote conferencing issues
  • Experience with VTC gateways - ISDN or IP
  • Knowledge of network infrastructure and how it applies to video conferencing - bridges, routers, gateways, firewalls, gatekeepers
  • Experience compiling and producing reports, SOPs, and other documentation required by a client - preferably either Federal or DoD client experience
63

Senior Field Support Engineer Resume Examples & Samples

  • An associates degree, preferably in engineering field. Bachelor degree in engineering field is HIGHLY preferred
  • 7+ years of automation experience with 3 years in oil fields
  • STRONG Allen Bradley/Rockwell Automation product knowledge such as; PLC, HMI, Drives, etc
  • 10+ years of successful site support or controls engineering
  • Must be willing and able to travel up to 50% of the time
  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
64

Senior Field Support Engineer Resume Examples & Samples

  • A BS in Computer Science, Electrical Engineering or similar program, or equivalent experience
  • 5+ years in a customer-facing technical support role
  • Fluent in both written and spoken Japanese and English
  • Knowledge of broadcast or enterprise video technologies and workflows
  • 3+ years’ experience with Linux operating systems
  • Hands-on networking and system administration experience
  • Excellent communication, documentation, and issue resolution skills
  • An ability to work in a cross-functional team
  • 2+ years in a field support role
  • RESTful web API experience and a solid understanding of scripting languages (Ruby, Perl, or Python)
  • Content delivery networks (e.g. Amazon CloudFront, Akamai, EdgeCast, Level 3, Limelight)
  • Adaptive Streaming Technologies (Adobe, Apple, Microsoft)
  • Visio or other workflow diagram tools
  • VMware or Amazon Web Services
65

Field Support Engineer Resume Examples & Samples

  • Supports Oracle’s customers by identifying systems, storage and software problems, and performing the necessary remedial activities to restore operation as required
  • Plans and performs installation and de-installation activities of systems and storage
  • Plans and performs direct scheduled and preventative maintenance of systems and storage
  • Has a proven ability to interface and co-ordinate work with internal groups, customers, partners and third party vendors
  • Acts as an interface between customers and other escalation engineers to manage technical escalations by using appropriate tools to update all parties of ongoing activities
  • Endeavours to ensure Oracle’s Services meet Customer Satisfaction goals
  • Must be aware of and comply with Quality Management System requirements and participate in quality audits as necessary
  • Will be required to be available for 7x24 on-call rotation duty and/or prearranged overtime schedules
  • Perform other duties as determined by their manager
  • Architecture knowledge of Oracle’s systems and storage hardware
  • Solaris systems management
  • Ability to work to escalation plans and escalation management tools
  • Technical problem description and documentation as required for analysis
  • Account Management skills
  • Organisational and Time Management Skills
  • Confrontation and Negotiation skills
  • Stress Management Skills
  • Oracle Product Knowledge, in order to satisfy customer and internal requirements
  • Meeting planning skills, externally with customers, and internally within Oracle
66

Field Support Engineer, F-program Resume Examples & Samples

  • Minimum 4 years experience with Avionics/Mission Systems
  • Technical report writing skills
  • Drawing/schematic reading and interpretation
  • F-35 or F-22 Vehicle Systems/Mission Systems experience
67

Senior Field Support Engineer Resume Examples & Samples

  • Review customer specifications and drawings and prepare quotations via current available quotation tools and follow applicable guidelines
  • Handle all communications on quotations, specifications, orders and potential orders between CSM, Channel and Customer
  • Establish specifications from a customer’s broad description of the machine operation or the customer process
  • Strong product knowledge including, but not limited to, Control (ControlLogix/CompactLogix/PLC5/SLC500/MicroLogix), HMI (PanelView/Industrial PCs/Distributed HMI), LVD (PowerFlex drives), and Motion (Advanced motion control, Kinetix Servo Drives and Motors)
  • Software (FactoryTalk VantagePoint, Historian, Metrics, Transaction Manager, AssetCentre) knowledge is a plus
  • 5 or more years of specific Rockwell Automation product support and implementation
  • Ability for local travel greater than 50% of time. Legal authorization to work in the US is required
68

Principal Field Support Engineer Resume Examples & Samples

  • Experience with Diameter routing and SS7 STP’s is a plus
  • BS/MS in Telecommunications/Computer Science or equivalent with a minimum of 4 plus years of experience in a technical customer support role with commensurate skills in customer support
  • Document issues and produce records appropriate for customer and management for Incident Status Reports
  • Holds a current driving license
  • BS in Telecommunications/Computer Science/Electrical Engineer or equivalent required
  • 8+ years of experience in a professional working environment
69

Field Support Engineer Associate Resume Examples & Samples

  • Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting
  • Assists in instructing customers in the operation and maintenance of systems/equipment
  • Assists in maintaining network hardware and systems; troubleshoots network and hardware issues or problems; researches, analyzes, isolates and resolves errors
  • Configures and maintains computers, communications devices, and peripheral equipment
  • Installs network hardware
  • Maintains computer-based systems, local area networks, or communication systems
  • Analysis, installation and maintenance of computer based systems and their components, local area nets, local area nets, and communications systems
  • Performs basic testing of routers and switches as appropriate
  • Performs duties and functions at the direction of the ONE-NET Operations Manager or site lead
  • Proven ability to work independently or under only general direction
  • Provides on-site field support to customers including installation, servicing and repairing of systems and equipment
  • Provides technical field support to ONE-Net customers
  • Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations
  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution
  • Assesses product needs in accordance with customer specifications
  • Conducts technical training and product briefing with customers, vendors and company representatives
  • Acts as local on-site representative to customer's organization
  • BS or equivalent + 0 yrs experience
  • Ability to work as a member of a team of field service engineers in day to day operations
  • Strong field Support experience supporting a DoD clients or customers
  • Experience working with network\systems software and hardware, data, voice or video
  • Skilled in time, priority and task management
  • Interpersonal and communications skills to interact with customers and team members
  • Experience living and working in an OCONUS location
  • Experience supporting US DoD or US Navy customers and organizations
  • Flexibility in adapting to and functioning in demanding and fluid environments or situations
  • DoD 8570 IAT Level I Equivalent OR Higher, MCP-WIN 7 OR Higher
70

Field Support Engineer Resume Examples & Samples

  • 5+ years of experience and understanding of commonly used IT technologies including PC support, Networking, Applications, Programming Languages, Databases, Server Technologies, etc is required
  • Scripting skills with tools such as Powershell, VB Scripts, etc
  • SCCM 2012 knowledge and ideally Altiris although this is not obligatory
  • Software Packaging skills
  • Must be able to lead and work effectively as part of a project team, foster team cooperation, and producing results
  • Thorough understanding of the project management process
71

Biometrics Field Support Engineer Resume Examples & Samples

  • Responsible for the identification and resolution of network connectivity issues, software and hardware upgrades, and general maintenance of laptops, servers and peripherals
  • Duties also include general systems and database operations, administration, maintenance, documentation, and reporting
  • Customer interaction is required in response to reported problems, defining requirements and user training requests
  • Design, develop, prepare, and conduct the training based on established course materials for BAT-A and BAT HH
  • Preparation of instructor and student materials (course outline, handouts, course critique forms, leave behind instructional materials, and training aids) will also be required
  • Personnel training will be conducted, as appropriate, through formal or informal classroom courses, workshops and seminars
  • M-FSEs assists with daily CTC system tasks, including the following
  • Must possess a minimum of a DoD TS clearance with the ability to be read on for SCI caveats (SCI-DCID) in order to be considered for employment.Previous experience with biometrics applications on the Tactical Biometric System (TBS), Joint Personnel Identification (JPI), BAT or Biometric Information System for Access (BISA) programs in support of GWOT
  • The candidate possess DoD 8570 at the AIT level II Certification, consisting of two (2) or more of the following: Security+ CE, GIAC Security Essentials Certification (GSEC); A+ Essentials; Network +, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CISCO Certified Network Associate (CCNA), Systems Security Certified Practitioner (SSCP), or any other CE certificate approved by DoD 8570 at the AIT level II profile
  • Master’s Degree and a minimum of four (4) years of systems management combined with systems administration or other relevant IT experience or Bachelor's (4 year) Degree and a minimum of eight (8) years of management combined with systems administration or relevant IT experience required
  • Bachelor's (4 year) Degree requirement may be substituted with an additional eight (8) years’ experience for a total of sixteen (16) years of relevant IT experience with a proven ability to troubleshoot hardware, networking, SQL Server and Windows operating systems
  • Proven ability to create scripts for system administration/setup, examine firewalls and ports to identify and fix communication issues, perform database maintenance, ensure data integrity and track hardware locations is also required
  • The candidate must be able to formally present materials in understandable and intelligible formats; in both stand-up instruction and written arrangements. Be able to effectively measure student progress and provide constructive feedback
  • The candidate must be fully proficient in the use of PC’s and all programs included in the Microsoft Office application suite
  • Prior experience developing and operating biometric exercises and training programs in a CTC environment
  • Working knowledge of programming languages in Microsoft .NET, Visual Basic or Visual C#, Web Administration (IIS), and software and hardware test procedures
  • Military and/or national intelligence background with a clear understanding of the military structure, mission and responsibilities
  • Prior experience in Afghanistan, Iraq or similar surroundings a plus
72

Biometrics Field Support Engineer Resume Examples & Samples

  • Identification and resolution of network connectivity issues, software and hardware upgrades, and general maintenance of laptops, servers and peripherals
  • General systems and database operations, administration, maintenance, documentation, and reporting
  • Customer interaction in response to reported problems, defining requirements, and user training requests
  • Design, develop, prepare, and conduct training based on established course materials for BAT-A and BAT HH
  • Preparation of instructor and student materials (course outline, handouts, course critique forms, leave behind instructional materials, and training aids)
  • Collaborate and coordinate with outside organizations
  • Perform other duties as assigned by the Field Operations Manager
  • System start-up, initialization, and shut down
  • Software patch implementation and testing and system maintenance checks and repairs
  • Security checks of daily logs
  • Daily operation of servers, including email servers and web servers
  • Transaction reconciliation
  • LAN administration and coordination with WANs
  • Network security functions IAW the SSAA
  • Database administration, including extracting data for reporting purposes
  • Implementing system upgrades, including planning, scheduling, testing, and coordinating and managing system network availability
  • Implement IA patches, including QA and QC checks
  • Maintain the BAT image for the SEEK devices and laptops
  • Manage BAT-A server and database applications and user accounts
  • Coordinate BAT-A supply, logistics, and repair actions
  • Support and coordinate with the Army’s Counterintelligence (CI) Cell and S2X
  • Maintain the BEWL on mission systems
  • Train personnel and ensure IA personnel compliance
  • Track enrollments from ingestion to ABIS
  • Bachelor's degree and 5+ years systems administration or relevant IT experience required. Bachelor's degree requirement may be substituted with an additional 8 years of experience for a total of 13 years of relevant IT experience
  • Currently possess DoD 8570 at the AIT level II Certification consisting of 2 or more of the following: Security+CE, GIAC Security Essentials Certification (GSEC); A+ Essentials, Network +, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CISCO Certified Network Associate (CCNA), Systems Security Certified Practitioner (SSCP), or any other CE certificate approved by DoD 8570 at the AIT level II profile
  • Previous experience with biometrics applications on the Tactical Biometric System (TBS), Joint Personnel Identification (JPI), BAT or Biometric Information System for Access (BISA) programs in support of GWOT
  • Proven ability to create scripts for system administration/setup, examine firewalls and ports to identify and fix communication issues, perform database maintenance, ensure data integrity and track hardware locations
  • Ability to formally present materials in understandable and intelligible formats in both stand-up instruction and written arrangements. Be able to effectively measure student progress and provide constructive feedback
  • Fully proficient in the use of PC’s and all programs included in the Microsoft Office application suite
  • Prior experience in Afghanistan, Iraq or similar surroundings
73

Field Support Engineer Help Desk Resume Examples & Samples

  • Responsible for providing efficient and timely first and second level support
  • Provides administrative tasks and projects relative to the BAT-A and BAT HH
  • Inputs to problem management database and follows up to ensure timely resolution of problems
  • Invokes problem escalation procedures to coordinate rapid issue resolution
  • Completes daily, weekly, and monthly statistics, status reports, and graphical reporting aids
  • Carries out policies and direction to improve the overall customer support of the Help Desk
  • Possesses a positive attitude, and accurately communicates pertinent information
  • Must possess a minimum of a DoD TS clearance with the ability to be read on for SCI caveats (SCI-DCID) in order to be considered for employment.Previous experience with biometrics applications on the Tactical Biometric System (TBS), Joint Personnel Identification (JPI), BAT or Biometric Information System for Access (BISA) programs in support of GWOT
  • The candidate possess DoD 8570 at the AIT level II Certification, consisting of two (2) or more of the following: Security+ CE, GIAC Security Essentials Certification (GSEC); A+ Essentials; Network +, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CISCO Certified Network Associate (CCNA), Systems Security Certified Practitioner (SSCP), or any other CE certificate approved by DoD 8570 at the AIT level II profile
  • Master’s Degree and a minimum of four (4) years systems administration or other relevant IT experience or Bachelor's (4 year) Degree and a minimum of eight (8) years of systems administration or relevant IT experience required
  • Proven ability to create scripts for system administration/setup, examine firewalls and ports to identify and fix communication issues, perform database maintenance, ensure data integrity and track hardware locations is also required
  • The candidate must be fully proficient in the use of PC’s and all programs included in the Microsoft Office application suite
74

Lead Biometric Field Support Engineer Help Desk Resume Examples & Samples

  • Responsible for assuring users are provided efficient and timely first and second level support
  • Performs staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required
  • Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
  • Provides staff support for administrative tasks and projects relative to the BAT-A and BAT HH
  • Maintains a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels
  • Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through
  • Coordinates training requirements of Help Desk personnel
  • Provides leadership by projecting a positive attitude, and providing learning incentives
  • Accurately communicates pertinent information
  • Assists in the development and implementation of quality improvement programs
  • Help desk M-FSEs assist with daily BAT-A system tasks, including the following
  • Must possess a minimum of a DoD TS clearance with the ability to be read on for SCI caveats (SCI-DCID) in order to be considered for employment. Previous experience with biometrics applications on the Tactical Biometric System (TBS), Joint Personnel Identification (JPI), BAT or Biometric Information System for Access (BISA) programs in support of GWOT
  • Master’s Degree and a minimum of four (4) years of technical management combined with systems administration or other relevant IT experience or Bachelor's (4 year) Degree and a minimum of eight (8) years of management combined with systems administration or relevant IT experience required
  • Bachelor's (4 year) Degree requirement may be substituted with an additional eight (8) years’ experience for a total of sixteen (16) years of relevant IT experience with a proven ability to troubleshoot hardware, networking, SQL Server and Windows operating systems
  • The candidate must be able to formally present materials in understandable and intelligible formats; in both stand-up instruction and written arrangements. Be able to effectively measure student progress and provide constructive feedback
  • Prior experience developing and operating biometric exercises and training programs in a CTC environment
  • Working knowledge of programming languages in Microsoft .NET, Visual Basic or Visual C#, Web Administration (IIS), and software and hardware test procedures
  • Military and/or national intelligence background with a clear understanding of the military structure, mission and responsibilities
  • Prior experience in Afghanistan, Iraq or similar surroundings a plus
75

Field Support Engineer, Redzikowo, Poland Resume Examples & Samples

  • Analyzes, evaluates, and tests software/hardware problems and submits findings to management officials
  • Maintains close contact with all supported elements of the client’s facility, and related communications links, in order to effectively deal with problems and organizational issues
  • Resolves hardware problems
  • Submits written recommendations relative to identification, evaluation and implementation of database, client-server, and/or network technology, testing of new operating systems, and new applications software
  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution
  • Assesses product needs in accordance with customer specifications
  • Strong field Support experience supporting a DoD clients or customers
  • DoD 8570 IAT Level II Baseline Certification, CCNA Certification\Training, MCP-WIN 7\WINDOWS 2008 OR HIGHER Certification\Training
76

Field Support Engineer, Redzikowo Poland Resume Examples & Samples

  • Assists in the operation of client-server software and network operations
  • Monitors each system and adjusts/configures each for maximum system performance
  • Schedules or provides training in the use of automation equipment for the office
  • Serves as the office automation technical advisor, making recommendations on the type and amount of automation equipment needed
  • Submits recommendations relative to the identification of supplies, equipment and furniture
  • Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations
  • Ability to provide 8x5 On Site and 24x7 On Call Support
  • Experience living and working in an OCONUS location
  • Experience supporting US DoD or US Navy customers and organizations
77

Field Support Engineer Resume Examples & Samples

  • At least three years of experience supporting professional products from the Broadcast and IT industries in a customer facing role
  • Ability to develop and manage customer and partner relationships within the context of Grass Valley’s overall corporate and account-level strategies
  • Ability to communicate effectively with personnel at all levels within Grass Valley and within customer organizations, including presenting technical content in large groups settings
  • General knowledge of professional digital video and audio broadcast technology and familiarity with a wide range of equipment within the broadcast industry
  • Fluency in a foreign language is a plus
  • Delivering technical support to Grass Valley’s customers onsite, via telephone, and through remote access tools
  • Resolving performance issues and defects within Grass Valley hardware and software products. Such resolution routinely requires analysis of complex data and customer use cases, and in some instances may require escalation to the next level for assistance
  • Providing onsite product commissioning services and technical/operational training
  • Use of Grass Valley’s internal CRM system to log technical cases, escalate cases as necessary, and document case resolution
  • Frequent travel – 60 to 75%, often on short notice
  • Use of independent, professional judgment to avoid errors that would impact customer service
  • Activity reporting and record keeping activities
78

Field Support Engineer Resume Examples & Samples

  • Perform field support, travelling off-site to users to address networking and other issues that are interfering with product performance; document findings and use learnings to present actionable solutions for cross-functional (firmware, hardware, software/UX) team to test and implement
  • Create process for addressing technical support issues; Identify new issues, categorize and prioritize, working with cross-functional teams to address field issues in an organized manner
  • Work with QA team to reproduce issues, identify root cause and establish procedure for troubleshooting and addressing
  • Answer online and phone technical support requests and help users troubleshoot devices
  • Document and create knowledgebase of issues and troubleshooting techniques; update and train Tier 1 technical support team to address
  • Proactively reach out to users with devices that are not performing optimally, and provide instruction on how to improve this performance
79

Field Support Engineer Resume Examples & Samples

  • Oversee industrial conversion projects including project scoping, detailed design, installation, and onsite completion of projects
  • Manage client relationships ensuring customer satisfaction on all projects Analyze power quality issues and offer solutions to mitigate them
  • Oversee the installation contractor, company employee resources and 3rd party sub-contractors performance of the installation and client acceptance of equipment and services
  • Provide budget analysis, labor planning and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue, cost and scheduling projections
  • The position requirements include execution of the business plan, providing commercial support, and maintaining a high quality delivery level
  • Provide business input to the IPS Operations Manager for the industrial power business. Look for ways to implement new opportunities to continue to grow the IPS business
  • May support multiple aspects of project: procurement, assembly, testing, installation support, on-going maintenance support, service agreements, system startups, and engineering, projects, along with proposal development Assist with contract negotiations, pricing strategies, capital equipment requirements and upkeep, and calibration
  • Bachelors degree with two or more years industrial electrical power systems experience and knowledge OR an equivalent experience of eight plus years in industrial electrical power system
  • The ability to work through complex issues needing in depth analysis of situations or data
  • The ability to use professional concepts and company objectives to resolve complete issues to support the customer
  • Must be able and willing to travel up to 10% of the time
  • Substation and distribution system design, power system modeling and analysis, arc flash studies and remediation, experience using modeling software such as SKM, protective relay testing and maintenance, coordination studies, analysis and remediation of power quality issues, medium and low voltage equipment testing
  • 8 years of power system experience is HIGHLY desired
  • Professional license, or capability to obtain professional license specific to role (i.e. Professional Engineer, Master Electrician, etc.)
80

Field Support Engineer Resume Examples & Samples

  • Responsible for implementing standardized management toolsets for desktop and laptop technologies
  • Utilize back end server environment to manage all end-user devices
  • Responsible for providing Level 3 support for all end user based technologies
  • Integrate new technologies for multiple end user environments as to centralize administration, such as, AV, encryption, imaging, software updates and operating system patching
  • Perform necessary day-to-day administration of environment and management tools to ensure their ongoing stability and security; ensure that End User Support teams are capable of using back office management monitoring tools in support of their position; work with Release Analysts to effectively track and account for deployed assets and licenses; document procedures and practices
  • Deploy system patches, images, and application updates to End User facing technologies; deploy back-end management toolsets; work with back-end infrastructure teams in the development and testing of solutions in support of the successful deployment of projects; develop and maintain scripts and automated processes to improve efficiencies within End User environment
  • Provides Level 3 support of front-end systems in a 24x7x365 environment with occasional on-call responsibilities; provide technology assistance and knowledge transfer to End User Support team in support of management and deployed technologies; participate in incident management and root cause analysis processes
  • Will need to work in a team environment and possess good communication skills
  • Prepare and update documentation and provide excellent customer support
  • Comfortable working in a fast-paced large-enterprise environment
  • Must have strong analytical and problem-solving skills
  • Must have strong knowledge of Microsoft operating systems and Office products
  • Knowledge of active directory, group policy and device imaging is required
  • 7 years of related experience OR Bachelor’s Degree and 3 years of related experience
  • Scripting skills are a plus
81

Field Support Engineer Resume Examples & Samples

  • Manages technical needs in Building Automation Systems and components installed by Siemens branch offices, Independent Field Offices and Dealers
  • Logs, tracks, troubleshoots, and resolves low to medium difficulty technical questions via telephone
  • Updates and maintains integrity of company knowledge database for common issues and their resolutions
  • Keeps knowledge current with new and existing company products, and troubleshooting systems and components installed by Siemens field offices, IFOs, and dealers
  • Completes all necessary internal training programs
  • Writes news articles for company monthly publications to field organization, and service bulletins for common problem/resolution
  • Provides after hours coverage (24/7) including working early, late, and on-call outside of normal business hours on a round robin schedule
  • May perform on-site travel, with higher-level engineers to troubleshoot issues with systems and components
  • Under the direction of a higher-level engineer, tests software and hardware patches and solutions provided from product development
  • Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience
  • Up to 1 year Field Support Engineering experience or other related experience
  • This job is ideally suited for a recent graduate who has great technical skills, interacts well with others, and has effective communication skills
  • Must be able to provide after-hours coverage (24/7) including working early, late and on call outside of normal business hours on a round robin schedule
  • Excellent analytical, oral and written communication skills and exceptional customer service skills necessary
  • Proficiency with Microsoft Windows operating system and computer networking is a plus
  • Experience in C++ and C#, with a good knowledge of its ecosystem
82

Associate Field Support Engineer Resume Examples & Samples

  • Product and system start-up, system integration support, and production optimization
  • Consultation regarding the application of products, technologies, manufacturing processes and industry-specific applications
  • Identification and correction of hardware failures, firmware problems and programming deficiencies, as well as the implementation of hardware/firmware updates and upgrades
  • Instruction/training of customers on proper use, operation and maintenance of Rockwell Products
  • Development, implementation and execution of predictive and preventive maintenance programs
  • On-call emergency service support and troubleshooting assistance (24X7)
  • Travel to remote work sites from the service engineer's field office city location will also be required. (Work assignments at remote city locations may be for extended periods of time.)
  • Bachelor of Science degree in Electrical or Mechanical Engineering discipline or the equivalent of 10 years experience
  • Ability for travel greater than 75% of time
83

Field Support Engineer Resume Examples & Samples

  • Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
  • Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents
  • Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Participate in Customer Expectation management as part of escalation process
  • Build relationship with management in assigned accounts
  • Sets expectations with customers based on defined parameters
  • Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
  • Basic knowledge of HP products and services offerings
  • Communicate effectively to technical level and first-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
  • Conceptual understanding of IT environments
84

Field Support Engineer Resume Examples & Samples

  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
  • Build strong relationship with management in assigned accounts
  • Manage small projects/programs in the team
  • Broad knowledge of HP products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core HP applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
  • Basic project management, communication, and analytical skills
  • Able to suggest operational efficiencies
85

Field Support Engineer Resume Examples & Samples

  • Determines, initiates, and leads diagnostic and repair process improvements which reduce cost (labor/materials) and improve quality (limits return visits, ensures reliability)
  • Leads cross-functional field service and product development teams in quality improvement cities to identify opportunity and improve both product and service quality. Leads continuous improvement activity to drive fact finding and provide short and longterm solutions to field repair issues. This includes tech ride-alongs and on-site product and environment evaluations which lead to thorough understanding of root cause
  • Develops, manages, and ensures completion of action registers resulting from cross-functional quality improvement city activity (see bullet above)
  • Develops and executes product and component level test plans and service reviews in a laboratory environment reporting results in accordance with New Product Introduction schedules
  • Utilizes product, field service, and customer expertise to induce/produce product failure modes in a lab environment. Writes reports, prepares technical bulletins, develops training, and reviews/updates technical documentation to ensure field technicians have complete and accurate diagnostic/repair information
  • Develops and recommends product, part, and tool design changes which improve reliability and reduce cost to service
  • Performs analysis using service call data, consumer, associate and technician feedback, product returns and other sources of information to identify and resolve the causes of repair inefficiencies
  • Provides technical expertise to the Sears Calibration Laboratory for Technician tool assortment
  • Leads monthly meetings with field service teams to discuss/analyze concerns regarding quality of product or repair service
  • Consolidates and validates feedback, develops solutions, and communicates back to the field with resolution
  • Meets regularly with Sears' suppliers to develop/enhance diagnostic materials to assist in technician product education and repair processes
  • Strong knowledge and understanding of the field repair and service industry/processes
  • Ability to read, interpret, and prepare maintenance manuals, schematics, and wiring diagrams
  • Ability to develop and implement testing/audit programs, including FMEA, 8D, Design of Experiment, and Failure to Solution
  • Ability to employ problem-solving and quality improvement tools and techniques to influence management decisions and change initiatives (i.e. Six Sigma, Kaizen, 5 Why, Pareto principle, and preventive and corrective actions)
  • Ability to acquire and analyze data using quantitative methods
  • Ability to work in a highly technical environment
  • Strong interpersonal and communication (written and verbal) skills with ability to communicate with multiple levels within the organization (field management and field technician)
  • Self starter who achieves results with limited supervision and high autonomy
  • Maintain a positive attitude and desire to grow in the Home Services organization
86

Senior IT Field Support Engineer Resume Examples & Samples

  • Responds to, reviews and approves operational quality of system equipment
  • Communicates project status, deliverables, priorities and contingencies
  • Troubleshoots, diagnoses, and applies logical solutions to installation problems
  • Bachelor's degree in IT or related field and 5 years of IT support experience, or equivalent combination of education and experience
  • Candidate must successfully pass DOD interim secret (if not already active) and TSA EOD prior to filling the position
  • Candidate must have active DOD Secret or higher level clearance
  • Verbal/written communication skills
  • Desk side support experience
87

Field Support Engineer Resume Examples & Samples

  • Performing system integration in the field,
  • Managing the end–customer or local teams incidents and problems,
  • Performing demo and trials for customers
  • Performing roll-out operations in the field (commissioning & integration), worldwide
88

Biometrics Field Support Engineer Resume Examples & Samples

  • Design, develop, prepare, and conduct training based on established course materials for BAT-A and BAT-HH
  • Bachelor's degree with 8+ years of systems management combined with systems administration or relevant IT experience required. Bachelor's degree requirement may be substituted with an additional 8 years of experience for a total of 16 years of relevant IT experience with a proven ability to troubleshoot hardware, networking, SQL Server and Windows operating systems. A Master’s degree and 4+ years of relevant systems management combined with systems administration or other relevant IT experience is also accepted
  • Currently possess DoD 8570 at the AIT level II Certification consisting of 2 or more of the following: Security+ce, GIAC Security Essentials Certification (GSEC); A+ Essentials, Network +, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CISCO Certified Network Associate (CCNA), Systems Security Certified Practitioner (SSCP), or any other CE certificate approved by DoD 8570 at the AIT level II profile
89

Field Support Engineer Resume Examples & Samples

  • At least two years of experience with NetApp systems
  • Ability to travel more than 70% of the time, with minimal lead time provided
  • Only Singaporeans may apply due to security clearance with the Singapore Government required in this job
90

Secure Field Support Engineer Resume Examples & Samples

  • Microsoft Exchange
  • This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation
  • Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions
  • This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties
  • The ideal candidate will be a proactive contributor and subject matter expert
  • Knowledge of commercial databases such as Oracle, SAP, and Microsoft SQL Server, is desired
  • Backup and database applications and/or NetApp software (SnapDrive, SnapMirror, SnapManager) is desired
91

F-field Support Engineer Resume Examples & Samples

  • For APG/Vehicle Systems candidates
  • Addition 5+ years APG/Vehicle Systems experience
  • Military aircraft maintenance experience
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Biometrics Field Support Engineer Resume Examples & Samples

  • Bachelor's degree with 5+ years of related experience. Additional years of relevant experience is accepted in lieu of a degree
  • Currently possess DoD 8570 at the IAT level II Certification: Security+ce, GIAC Security Essentials Certification (GSEC), Security Certified Practitioner (SSCP) or higher
  • Currently possess Computing Environment certification such as: A+ Essentials, Network+, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CISCO Certified Network Associate (CCNA), or any other relevant CE certificate approved by DoD 8570 at the IAT level II profile
  • Currently possess an active DoD Secret Security clearance
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Field Support Engineer Resume Examples & Samples

  • Provide our customers with break-fix reactive support for large format printersdesktop, notebook and print products
  • Perform routine maintenance and repairs on Customer equipment (hardware only) working primarily on site
  • Perform maintenance, and repairs on Customer equipment
  • Configure system hardware, software (DFE) and network components
  • Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements
  • Manage multiple customer accounts in Windows NT or Linux support., along with driver applications
  • Gather data from known resources and solve moderately complex problems
  • Maintain a high level of Customer satisfaction by understanding Customer needs and ensuring that they are met
  • Follow established procedures after completing Customer call
  • Learn new technologies
  • Share knowledge and experience with others
  • Solve well-defined and moderately complex problems using established policies and technical principles
  • Identify Customer needs and evaluate opportunities to retain and increase service levels
  • Participant is product training overseas
  • Experience in large format printing break fix environment (Print experience desired but not required)
  • 5 plus years’ experience in customer service/support role
  • Ability to translate technical jargon into plain language
  • Good general knowledge of IT hardware technical standards and technical trouble shooting processes
  • Proven hardware troubleshooting experience
  • Hardware repair experience
  • High level of windows troubleshooting experience (Win7, Win8, Win 10, Win10 mobile)
  • Ability to learn new products – ongoing training provided
  • Can do attitude
  • Full clean Australian driver’s license
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Senior Field Support Engineer Resume Examples & Samples

  • Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology driven degree
  • Requires strong interpersonal communications, organizational and written/verbal communication skills
  • Hands-on experience configuring IT/OT equipment (Cisco, EMC, etc..)
  • Minimum of 3+ years as Network Engineer or related jobs and 10+ years in automation engineering
  • Previous experience working as part of a large, multi-disciplinary team completing full project life-cycle implementations
  • Excellent technical writing skills
  • Strong analytical, problem solving and interpersonal skills required
  • An ability to influence and guide team members when required
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Field Support Engineer Resume Examples & Samples

  • Manages technical needs in Building Automation Systems and components installed by Siemens branch offices,
  • This job is ideally suited for a recent graduate who has great technical skills, interacts well with others, and has effective
  • Must be able to provide after-hours coverage (24/7) including working early, late and on call outside of normal business
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Field Support Engineer Resume Examples & Samples

  • Field technical support, implement and support E/N Commissioning services,
  • Responsible for Project management, equipment start up, support OEMs, Consultant, engineering companies and end-user
  • Work with contractors coordinating and supervising installation
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Field Support Engineer Resume Examples & Samples

  • Primary interface of our Network Operations Centres to Field Service Technicians and authorized contractors who perform maintenance on Tesla Energy’s stationary storage products
  • Oversee commissioning, service, testing, and verification actions performed by our service provider network, troubleshooting devices as well as entire industrial systems. This will include guiding the work of construction trades such as electricians and professional disciplines such as engineers
  • Ensure service providers have access to the required hardware
  • Debug systems and perform remote diagnostics on field failures by reviewing data logged by energy storage devices
  • Occasional travel to perform onsite root cause analysis and training is possible
  • Availability for occasional off-hours calls and work
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IFE Field Support Engineer Resume Examples & Samples

  • 1) Customer POC for in‐service issues
  • 2) Carry out on‐wing / On‐site technical duties such as
  • Support Customer on‐site during first installation
  • Systems/Products troubleshooting, modification or upgrades (Service Bulletins, …)
  • Train and Manage Zodiac Services resources or sub‐contractors for SB or equipment modification on‐wings if needed
  • Customer's Technical Advisor during Maintenance Operations and Line Maintenance operations
  • 3) Ease Customer’s technical feedback to the Product Support engineer
  • Retrieve feedback from Customers on main technical issues experienced
  • Establish close link with Product Support engineer in charge of considered Product line
  • 4) Provide Regular reporting to the management on the progress of on‐going actions (daily call, weekly report, monthy activity report...)
  • 3 years minimum as field/product/Airline Maintenance support/production Engineer with strong technical background
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Field Support Engineer Senior Resume Examples & Samples

  • Provide Professional End User Support on all contract defined Equipment/Software at defined locations
  • Provide Project Support on Local and HQ assigned Projects
  • Interface with multiple third party contractors
  • Assist in defining IT Requirements at defined Locations
  • Monitor and coordinate End User Support Issues using Ticket Management system
  • Provides technical installation support to field technicians
  • Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements
  • Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly
  • Bachelor's degree in Information Technology or related field and 5+ Years of Professional End User support, Project Management, Network support, or equivalent combination of education and experience
  • DOD Secret Clearance
  • Network+
  • Must have good Verbal/ Written Communications Skills
  • Must be and independent worker
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Field Support Engineer Resume Examples & Samples

  • Store Systems Support
  • 2+ years of IT Systems Support experience
  • Knowledge of software applications preferably retail / financial applications
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Field Support Engineer Resume Examples & Samples

  • High school diploma and the completion of technical courses relating to the telecommunications field required
  • 5+ years of experience in in a technical field working with low voltage cabling, installing/maintaining audio-visual systems, building entry systems, and/or internet service providers required
  • Must have experience managing technical projects to successful completion
  • Must be proficient with Google Apps for Business and Microsoft Office (Word, Excel, and PowerPoint)