Technical Support Engineer Job Description
Technical support engineer
provides telephone or electronic 1st level technical support issues including Windows applications, electronic mail, internal applications & databases, security issues, and desktop hardware/software.
Technical Support Engineer Duties & Responsibilities
To write an effective technical support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included technical support engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Establish and maintain good knowledge of networking, wireless networking, and client and server operating systems
Design, implement, manage, develop and maintain communication, collaboration and service portals
Ensure operational readiness documentation is completed and all service delivery towers are prepared for new deployments and training has been completed for support teams
Perform remote analysis, troubleshooting and repair for external customers over the phone and at times travel to the client site will be required
Enter and update information into Salesforce.com
Troubleshoot and diagnose customer product issues and determine if solution can be corrected via the phone and, if not, formulate a repair plan to minimize customer downtime
Assist with creating manuals, quick guides and tutorials for clinical applications
Work closely with project management team members on the successful scheduling and delivery of software upgrades through remote connections
Perform all technical tasks associated with an upgrade project
Trend reported issues post go-live to close the feedback look with product management on software quality and deployment
Technical Support Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Support Engineer
List any licenses or certifications required by the position: CCNA, ITIL, MCSE, CISCO, CCNP, VCP, SSL, RHCE, OS, WPA
Education for Technical Support Engineer
Typically a job would require a certain level of education.
Employers hiring for the technical support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Engineering, Technical, Electrical Engineering, Science, Information Systems, Education, Technology, Communication, Computer Engineering
Skills for Technical Support Engineer
Desired skills for technical support engineer include:
Networking
Linux
TCP/IP
Windows
Components in a web applications stack
SQL
Security services
XML
UNIX
Databases
Desired experience for technical support engineer includes:
IP
Good understating for Various Microsoft products (Exchange ,LDAP ,AD, Lync ,OCS etc) and IBM products link sametime
A bachelor or above degree in computer-related fields
Fluent English is a must, additional German or French language skills is a plus
Ability to prioritize and manage difficult situations
Be autonomous, self sufficient worker and fast learner
Technical Support Engineer Examples
1
Technical Support Engineer Job Description
Job Description Example
Our company is looking for a technical support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical support engineer
- Ensuring that technical standards are maintained, and paperwork, business data systems and operational procedures are adhered to
- Adoption and use of defined procedures
- Update and maintain PB systems for data capture and tracking of activities and information
- Stock checks and maintenance through manual and online systems
- Care and maintenance of PB tools and equipment in your possession (Toolkits, PC’s, tablets, phones)
- Investigate and isolate hardware and software problems
- Interface with customers and peers to collect information needed to troubleshoot and resolve problems
- Acts as backup to customer service representative
- Position will require travel up to 10% of the time, including overnight travel
- Position will require after-hours duty at least 1 week per month
Qualifications for technical support engineer
- An experienced Customer Facing Support Professional, you will ideally have worked within the European subsidiary of a multi-national organisation
- CentOS / Redhat or other RHEL based systems
- Java based applications
- Xen or KVM, other virtualisation technologies
- Ability to work as part of a team and be self-driven able to work with minimal supervision
- Overall Work experience of 3 +Years in Technical domain
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Technical Support Engineer Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of technical support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical support engineer
- Use networking skills to trace network traffic based on source and destination IP address
- Fundamental knowledge of Microsoft Windows Server Operations System
- Report on unit and fleet statistics for assigned units
- Perform on-site inventories of serialized GT components and update Fleet Data Management
- Provide blade sequences for both turbine and compressor blades
- Master hardware products at a functional level
- Understand the architecture of cloud platforms and how each component may affect field assets and the customer experience
- Learn troubleshooting of products via UI and CLI
- Work with System Administrators, Field Consultants, and Partners at customer sites to diagnose reported software issues related to the operation of Application Lifecycle Management products
- Log all service data required for tracking
Qualifications for technical support engineer
- Background must allow for the obtainment of a Secret Clearance
- Comprehensive knowledge in the following technologies
- Scripting language knowledge (BASH, PHP, C or C++, Java..)
- Previous Mediaroom Reach technical experience is desirable
- Willing to learn and a great attitude!
- Ability to staff off-hours go-lives
3
Technical Support Engineer Job Description
Job Description Example
Our company is hiring for a technical support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical support engineer
- Perform triage and restoration activities, such as log research, restarting server application services, and event correlation
- Microsoft software experience (MS Outlook, Word and Excel)
- Meet goals on KPIs such as Customer Satisfaction, Productivity, Update frequency, Case Age
- Collect data from the available resources, perform initial investigation, and analyze information to determine root cause within the scope of Analyst position
- Provide regular updates to clients as per the Guide to Support Services
- Communicate issue resolution with clients upon completion of trouble ticket
- Forward analysis to Senior Analysts for escalated issues in order to expedite resolution of ticket
- Provide pager support to resolve critical support issues after-hours
- Work on issues reported after hours
- Continue to work on existing tickets as per the Support Policies and Procedures Guide
Qualifications for technical support engineer
- Project Management skills in a technical or managerial capacity
- Strong ability to complete tasks with constraints and manage multiple demands/projects
- Self-motivated to pro-actively initiate and take on tasks and resolve issues when the need arises and not be discouraged by difficult situations
- Monitors system and application issues (alarms) and investigates them to solve the issue
- Troubleshoot the issue as per the standard process and procedures
- Must be willing to work a shift schedule (days, nights or weekends)
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Technical Support Engineer Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical support engineer
- Learn quickly the Orion Software products and be able to logically resolve reported problems
- Review allocated client issues to identify the need for service releases or patching
- Support service level management reporting as required by the client
- Provide applications engineering support for Drainage and Blucher technical and customer service
- Communicate with field sales representatives and customers requiring applications engineering support
- Manage the Dead Level Trench Drain configuration process
- Assume responsibility for US Drainage product quality control
- Coordinate with operations and engineering to execute product related continuous improvement and cost savings initiatives
- Interface with marketing to develop, upgrade, and maintain online technical resources
- Provide troubleshooting and technical advice for StrongLoop, API Connect and DataPower customers
Qualifications for technical support engineer
- Prior Wireless, DAS and RF experience
- Technical aptitude to be an expert in telecommunication products and overall DAS system
- Familiar and understand the application of a wide range of test and measurement instruments
- Familiar with Vee, C++ , .Net programming knowledge
- Able to work in a multicutural environment
- Strong SIP knowledge/ understanding of SIP RFCs
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Technical Support Engineer Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of technical support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical support engineer
- Develop and maintain good business relationships with team members, key engineering staff, customer and end user communities
- Represent the Flight Services organization as the prime technical contact on system interaction and operational issues relating to the JetConnex service
- Distribution Partner and OEM relationship management
- Manage and document customer communications in sales Salesforce
- Provide ownership of case through closure
- Manage and document all customer communications surrounding network health
- The candidate will work with our customers to quickly investigate, evaluate and successfully resolve technical problems providing customers with technical assistance to resolve technical faults as far as possible, at the first point of contact
- Diagnose hardware, software and network related problems and carry out independent research to find technical solutions where necessary
- Maintain and improve the support incident management software and database
- Assist internal and field teams as needed for resolving questions and Vormetric issues
Qualifications for technical support engineer
- Supportthe development and delivery of training programs and support documentation toother departments on new operation, maintenance, and troubleshootingprocedures
- Provideguidance to the Engineering and Customer Service teams with the validation anddeployment of new products and services to ensure trouble free applicationchanges
- Provideexpert on-site and remote support during major software upgrades
- Preferably a degree/pursuing a degree in computer science, software engineering, informationtechnology or related fields (but not mandatory)
- At least 2 years experience related to support or operations
- Knowledge in mobile operating systems(iOS, Android)