Service Director Job Description

Service Director Job Description

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Service director provides direction to effectively deploy and implement State and Federal food safety regulations and company quality control policies and procedures.

Service Director Duties & Responsibilities

To write an effective service director job description, begin by listing detailed duties, responsibilities and expectations. We have included service director job description templates that you can modify and use.

Sample responsibilities for this position include:

Leads and implements major customer support initiatives and programs
Creates awareness of key customer support issues
Establishes and communicates customer service metrics
Sets performance standards to meet service goals of organization
Provides coaching and oversees training for the customer service
Responds to customer inquiries and acts as a second-level resource for escalated issues
Forecasts and prepares preliminary forecast based on strategic goals
Drive and evolve the overall service roadmap· Maintain overall quality of the service of the team (e.g., Database)
Support continuous infrastructure improvement efforts
Translate and communicate infrastructure and client business priorities

Service Director Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Director

List any licenses or certifications required by the position: ITIL, PMP, PMI, ACP, BLS, CPR, HACCP, HDI, PPM, PRINCE2

Education for Service Director

Typically a job would require a certain level of education.

Employers hiring for the service director job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Hospitality, Food Service management, Restaurant Management, Management, Business, MBA, Education, Marketing, Engineering, Business/Administration

Skills for Service Director

Desired skills for service director include:

Ability to apply Geriatric Nursing principles
State
Joint Commission
Federal regulations
Local
Dietary procedures
Was well as related Health Department regulations and guidelines pertaining to food service operations
Nurse Practice Act
Food production
RV's and RV systems

Desired experience for service director includes:

Work with Business Department Manager to articulate the vision for infrastructure, drive change efforts, and secure client requirements
Establish and monitor service lifecycle process (procurement, provisioning, support, billing and reporting)
Demand Management - Accountable for providing requirements for the end-to-end Work Request Process, ensuring end-to-end quality of the Work Request Process
Design Service Metrics, Measurement & Reporting - Establish and monitor SLAs between service and the customer
Design Service Processes and Service Solution
Partner with business Technology management and technology service centers to resolve client "exception" queries, deliver business solutions, and handle escalations appropriately

Service Director Examples

1

Service Director Job Description

Job Description Example
Our company is looking for a service director. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service director
  • Define a right sizing model for a multi data center environment by implementing a measuring and monitoring system to properly distribute server capacity throughout the environment that insures proper capacity for both immediate and long term service delivery forecasts
  • Evaluate operational processes by analyzing data from transactional systems to derive understanding of the information needs, process inadequacies and data quality issues within the environment
  • Engage broadly with the service delivery/operations teams to frame, structure and prioritize problems where analytic and reporting projects or tools can have the biggest impact
  • Manage a multi-year roadmap to conceptualize key deliverables in service intelligence which will drive improvements across all service delivery areas – quality, availability, performance, capacity management, and understanding customer behavior
  • Ultimately, the director will guide a team which uses data to analyze and rationalize priorities, define standards and practices for operational processes
  • Responsible for the design, development and delivery of systems, processes and controls for change and release management
  • Lead the effort to standardize environments to provide for fast and reliable deployment cycles
  • Liaise with development teams, infrastructure, security and operations to improve the reliability, security and efficiency of processes
  • Work with various system owners to identify automations and integrations to support more dynamic processes
  • Identify and promote collaboration and synergies between service delivery teams
Qualifications for service director
  • Focus on continual process improvements
  • Develop standards, controls and processes for service transition and release management, and ensures the establishment and maintenance of standard operating procedures and run books
  • Establish and manage project capital, departmental budgets, and contracts related to day to day activities
  • Participate in budget planning for the area and accountable for managing to established budgets, including reallocating funding as priorities shift
  • Act as project manager of MTS projects by preparing project plans, interacting with other departments and guiding MTS resources
  • Transform strategies into plans and goals for their unit for the next 18 to 24 months
2

Service Director Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service director. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service director
  • Develop staffing plans, assign personnel to various duties and direct their activities, review and evaluate their work, and prepare performance reports
  • Confer with and advise subordinates, peers and MTS leadership on technical and operational policy, procedures, problems, priorities, and methods
  • Partner with and integrate across other areas of MTS, working with other areas, resolving conflicts and managing competing priorities, to provide a complete solution
  • Manage vendors that provide outsourced support
  • Actively involved in developing strategy, reviewing the design, and structuring of the framework to provide services
  • Work under general direction from senior MTS management
  • Responsible for vision, driving the DTC Consumer Service strategy forward and delivering the road map, change management and implementation of activities to contribute to the achievement of the 2020 Strategic Business Plan
  • Lead, manage and deliver large-scale Consumer Service projects and programs (> € 2 million) on a global level across brands, channels and markets within the boundaries of time, cost & quality, acting in a fast paced, agile development and environment of digitalization and personalization with highest executive attention in Brand, Sales and Markets
  • Ensure the road map, team, processes, technology platform and priorities are in place to execute the strategic direction effectively and in sync with the direction of the Consumer Interaction domain
  • Partner with the relevant stakeholders across departments, functions and markets to ensure the strategy gets embedded and executed into the organization, ensure stakeholders’ buy in to approach and process and assume ownership of output and results to support and achieve overall business objectives
Qualifications for service director
  • Minimum 8 years designing and delivering operational support services for a large, global IT support organization
  • Minimum 6 years experience managing and supervising computing operations staff
  • Minimum 5 years experience delivering support services for large, global, complex and heterogeneous systems and networks
  • Minimum 2 years experience with release management and exposure to rapid delivery cycles
  • Experience with continuous delivery toolsets and framework
  • Knowledge of fast development cycles in a web hosting environment
3

Service Director Job Description

Job Description Example
Our company is hiring for a service director. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service director
  • Synthesize data and prepare analysis to support senior management decision-making on priority topics (typically working cross-functionally)
  • Drive business case development for program board submissions, and ensure definition and creation of periodic report to relevant program board representatives and initiate business case “post mortems”
  • Provide insight on complex, cross-functional Consumer Service related themes, translate these into new opportunities and drive these forward relentlessly from conceptualization to implementation
  • Manage and grow a team of highly specialized and senior experts responsible for the various Consumer Service disciplines, ranging from contact centre operations and business analysis & reporting to NPS/Voice of the Consumer, training, social media, self-service and technology platform (SalesForce)
  • Analyze and provide input on relevant portions of new pursuits, provide site and other information and perform other tasks as needed
  • Provide timely client intelligence to account leadership regarding client organizational or process changes, opportunities and other developments potentially impacting the firm or the account as a whole
  • Compile, analyze and produce required data for quarterly KPI reports for inclusion in reports to Corporate Solutions
  • Primary contact for client process owners
  • Build and strengthen relationships with client managers, providing timely responses to their requests and changes in SOW
  • Technical and administrative oversight of existing MSC processes and work flows
Qualifications for service director
  • Must be capable of working closely with professional peers and all levels of management to develop and deliver services
  • Must have excellent planning and coordination skills
  • 5 years + managing internal Service Desk or Customer Call Center
  • Experience with outsourced and offshore service providers
  • Developing and managing to budget
  • General knowledge of Workplace technologies
4

Service Director Job Description

Job Description Example
Our growing company is looking to fill the role of service director. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service director
  • Actively support client QMS to ensure work is completed following established processes
  • Work with process owner, key contacts and other stakeholders to identify opportunities for continual improvement
  • Facilitate and partner process improvement teams to development and implement new or revised MAC processes and CAFM work flow tools
  • Manage ongoing communication process to notify tenants and FM teams of process changes and enhancement
  • Represent client process owner and MSC in planning large or multi-year moves
  • Development and implement customized MSC process changes and tenant communication pieces as needed
  • Prepare responses to RFQ and/or request quotes from 3rd parties for move related costs
  • Ensure client releases (purchase orders) are in place prior to the performance of work
  • Prepare and monitor annual budgets seeking opportunities for cost savings to increase profitability
  • Prepare and submit invoices
Qualifications for service director
  • 6 Sigma green belt is a plus
  • 5+ years of strategic planning and/or strategic marketing experience
  • Extensive Knowledge of the U.S. Hispanic market
  • Flexibility and composure to work on tight deadlines and multiple projects
  • Holistic and strategic thinker of the digital age – can establish and drive end-to-end strategies and initiatives encompassing multiple functions
  • Strong quantitative and qualitative analytical skills, able to synthesize knowledge, data and experience to develop and communicate solid conclusions and recommendations and drive subsequent change
5

Service Director Job Description

Job Description Example
Our company is hiring for a service director. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service director
  • Monitor and manage key metrics to monitor the effectiveness of the assisted support teams
  • After December 2019, be the primary point of contact with the client for all contractual matter
  • Directly responsible for the implementation and successful delivery of maintenance works both self-performed and through subcontractors, as specified in the Project Agreement
  • Liaison and coordination with BC Hydro staff in relation to the operation of the facility as detailed in the Project Agreement to achieve execution of key plans and ensure operational readiness
  • Management of the Service Period budget
  • Management of safety, quality and environmental and energy initiatives
  • Accountable for the Facility Budget and ensuring we are meeting all financial targets and performance requirements
  • Provide leadership in asset management / life cycle planning
  • Management of key performance indicator (KPI) expectations, management of turbine generator and major mechanical equipment sub-contractor
  • Extensive and varied reporting
Qualifications for service director
  • Excellent verbal and written communication skills, clear communicator with strong interpersonal skills that is collaborative and able to build strong relationships quickly and communicate effectively across organization functions and levels
  • Sharp focus on results and business success, strong business acumen with an affinity to strategic and operational models and processes
  • Entrepreneurial attitude combined with a “win-win” approach, enthusiasm and drive to perform
  • Pro-active (engaging & impact-oriented) mind set, embracing & driving innovation
  • Ability to thrive in a fast-paced environment and handle complexity and remain mature, responsible and calm under pressure
  • Experienced leader with a minimum of 8-10 years progressive leadership responsibilities within leading DTC companies, having proven track record in large-scale program management and complex change management trajectories combined with deep broad, cross functional knowledge and thought leadership of the Consumer Service domain and the underlying organizational, process and technological building blocks

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