Support Representative Resume Samples

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NL
N Leuschke
Nathan
Leuschke
17096 Fritsch Spur
Houston
TX
+1 (555) 795 3627
17096 Fritsch Spur
Houston
TX
Phone
p +1 (555) 795 3627
Experience Experience
Los Angeles, CA
Support Representative
Los Angeles, CA
Auer Inc
Los Angeles, CA
Support Representative
  • Provide administration assistance for cargo management and outside sales staff
  • Provides assistance with the inventory, documentation, and data entry of personal property claims
  • Foster a strong working relationship with the underwriting and funding teams to ensure effective work flows are attained
  • Provide assistance with coordinating events / meetings
  • Research and analyze employee records and make necessary correction
  • Demonstrates a working knowledge of Microsoft Office products, including Excel, Word, Power Point, and Outlook
  • Schedule and/or plan meetings and make travel arrangements (itineraries and accommodations)
Boston, MA
Payroll Support Representative
Boston, MA
Gusikowski Group
Boston, MA
Payroll Support Representative
  • Work in Test Driven Development environment, leveraging QA automation test suite to provide unit tests and integration tests for all new functionality
  • Identifying areas for process improvement and assisting in implementation
  • Works in an inbound phone support model
  • Provides WFN/AutoPay Payroll Technology Support
  • Working with 3rd party vendors to ensure timely processing of employee data
  • Initiating learning of functions and processes for development
  • Maintaining strong working relationships with plant and HR resources
present
Boston, MA
Lead Specialized Support Representative
Boston, MA
Lueilwitz LLC
present
Boston, MA
Lead Specialized Support Representative
present
  • Identify practices that are not working and make recommendations to the manager
  • The Lead Specialized Support Rep will utilize our internal e-Workforce Management(e-WFM) application(s) to manage agent schedules and to run schedule reports
  • Responsible for the distribution of work to others and its own work assignments
  • To assist with and maintain performance measure matrixes and follow-up coaching
  • Assist manager with interviews and staff selection
  • Identify, document and report all exceptional level of performance to management
  • Work with the production floor and other GCAS departments to coordinate workflow and ensure a seamless operation
Education Education
Bachelor’s Degree in Urgency
Bachelor’s Degree in Urgency
University of Georgia
Bachelor’s Degree in Urgency
Skills Skills
  • Reliability, customer-friendly approach, and punctual attendance are essential for this position
  • Detail/Multi-task oriented
  • Initiative
  • Teamwork
  • Flexibility
  • Oral/written communication skills
  • Conflict resolution
  • Problem Solving Skills
  • Mathematical abilities
  • Time management skills
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15 Support Representative resume templates

1

Player Support Representative Resume Examples & Samples

  • Enthusiastic about providing excellent customer service
  • Proactive problem solver
  • Previous customer service experience is an asset
2

Merrill Edge Advisory Support Representative Resume Examples & Samples

  • Provide exceptional service to local advisors via incoming and outgoing phone calls and email messages
  • Ability to troubleshoot inquiries thoroughly and provide clear explanations with consistent follow up, if necessary
  • Partner closely with business units and sectors to satisfy branch and client requests
  • Maintain a high level of personal integrity and comply with the Guidelines for Business Conduct as stated by Merrill Lynch
  • Fast-learner able to grasp the various processes, applications and reports quickly
  • Foster collaborative relationships within and across business units and sectors
  • Superior client service proficiency including excellent verbal, written and listening skills
  • Discipline and efficiency to manage workload
  • Knowledge of Merrill Lynch products and services
  • Prior experience in the financial services industry
3

Tradebook Electronic Trading Support Representative Resume Examples & Samples

  • Exceptional communication ability in order to interact daily with traders, developers and various exchanges
  • Thorough and demonstrable understanding of UNIX, scripting, troubleshooting LAN / WAN, Cisco and Bay Routers, TCP/IP connectivity and FIX protocol
  • Ability to remain calm under pressure, to multi-task, be a team-player and be client focused
  • Ability to gauge impact and escalate appropriately while acting as the liaison between the customer and escalation points to manage expectations and expedite resolution
  • Ability to manage time under pressure and and in a high-volume environment is a must
  • Knowledge of the Equity, Options, Futures and FX markets and any exposure to Broker Dealers, Hedge Funds or Banks is required
4

Guest Support Representative Resume Examples & Samples

  • Excellent Grammar and Spelling skills
  • Strong communication skills, both written and conversational
  • Extensive knowledge of slang and specialized jargon, Internet abbreviations, innuendo, etc
  • Familiarity with online chat cultures, especially children’s
  • Strong knowledge & awareness of British pop culture
  • Attention to detail and ability to closely follow instructions
  • Ability to work under tight deadlines
  • Ability to work in a team, as well as independently
  • Embraces change and new ideas
  • A strong appreciation of the Disney brand
5

Employee Support Representative Resume Examples & Samples

  • This position must be located in Charlotte, NC, office
  • Research, investigate, analyze and resolve issues of varying complexity
  • Support a seamless interaction with Positive Defining Moments for the employees of our clients
  • Assist less experienced representatives with handling complex employee inquiries
  • Make outbound calls to employees as applicable, to provide timely and accurate resolution
  • Provide support through use of an internal knowledge base tool and applicable Human Resource, Benefits and Payroll systems
  • Associate's or Bachelor's Degree preferred
  • 3 years of Customer Service work experience required; 5+ years of Customer Service work experience in lieu of a degree is preferred
  • Payroll, Benefits, or Human Resources knowledge
  • Previous experience working with clients in a fast paced, complex, deadline oriented service environment
  • Experience in handling and resolving a high volume of service related calls with strong focus on issue and service related resolution
  • Ability to work with a varying amount of service related inquiries and perform needed research for resolution
  • Ability to adapt to our constantly changing business environment
  • Excellent communication skills - verbal, listening and written
  • Effective oral and written communications skills required, along with good interpersonal skills and ability to contribute in a team environment
6

Member Support Representative Resume Examples & Samples

  • Answer phones and address inquiries
  • Maintain patience while assisting customers with disabilities
  • Explain products and offer support over the phone
  • High School Diploma or higher
  • Previous customer service experience in a call center environment
  • Articulate, professional and compassionate
7

Electronic Trading Support Representative Resume Examples & Samples

  • Multi-task and efficiently respond to client inquiries through tickets, instant messaging, system alarms, email, and phone calls with minimal delay on a day-to-day basis
  • Respond to technical requests and make decisions by applying technical product knowledge and analytical skills while adhering to technical principles, standards, and practices
  • Establish and maintain relationships with clients to communicate technical issues and requirements to remedy and/or prevent outages moving forward
  • A Bachelor's degree or equivalent work experience
  • Prior exceptional t customer service experience
  • Proven ability to prioritize in a fast-paced, high-pressure environment
  • Prior experience in a help-desk environment
  • Prior experience with UNIX, FIX, and knowledge of financial markets
8

Senior Specialized Support Representative Resume Examples & Samples

  • Support across web based services, internal applications and tools and other related services
  • Manage routine processing and change requests, as well as support customer initiatives, escalates issues to the correct point if contact as needed
  • Work directly with clients and internal customers on issue resolution
  • Ensuring service levels are attained and aiming to exceed customers’ expectations
  • Identify, troubleshoot, and resolve processing, application usage or business issues
  • Take initiative to escalate any issues challenging client satisfaction or service targets
  • Own issues through resolution, working with business and development groups
  • Bachelors/Degree or equivalent experience. Typically requires a minimum of 1 year related experience in a customer support role, financial or information services
  • Basic ability to comprehend and translate technical issues
  • Able to set priorities and manage customer expectations
  • Solid verbal, written and interpersonal skills are required
9

Listener Support Representative Resume Examples & Samples

  • Exceptional technical support and troubleshooting skills
  • Engage with our listeners where ever they engage with us (email, social, app stores, etc)
  • Expert knowledge of iHeartRadio products and services
  • The ideal candidate will have a ‘can do’ attitude
  • Ability to identify trending issues and effectively communicate those issues internally
  • Serve as the Listener advocate here at iHeartRadio
  • Ability to exercise good judgment in external communications
  • Focus on the details
  • MS Office prowess
  • Ability to work within an environment where the pace is fast
  • A degree from an accredited university or college
  • Deep experience in humor
10

Mobile Technical Support Representative Resume Examples & Samples

  • Establishing relationships with our Wireless Carriers in the APAC region
  • Taking the lead in contract negotiations with our wireless carriers
  • Generating monthly usage reports for each carrier to analyze usage and trends
  • Quarterly inventory health checks for each of our main Asia Pacific offices
  • Project lead and coordinator for all of our mobile EOL initiatives for the APAC region
  • Meet regularly with local Business heads to gather feedback on their mobile experience
  • Act as escalated point of contact for our mobile systems and operational tools
  • Finding and or creating efficiencies in our mobile processes for the region
  • The Global Mobile manager is based in New York which will require meetings to be held past regular working hours. Expect at least one meeting per week to be held after hours
  • A minimum of 2-3 years mobile/carrier experience
  • Flexible schedule to work across time zones
  • Ability to manage changing priorities and deadlines
  • Excellent time management and a positive attitude
  • Excellent communication skills and business relationship building
  • Have a passion for mobile and customer support
  • Excellent communication skills in English. Fluency in Cantonese/Mandarin is preferred
11

Technical Support Representative, / Repair Resume Examples & Samples

  • Provide technical support to customers on operational or maintenance aspects of system equipment
  • Provide expedited repairs to support Factory Service Center's efforts to meet departmenal goals on turnaround time for all repairs
  • Under general supervision perform on-site preventative maintenance, routine repair, and calibration after installation
  • Repair lenses and related equipment for Canon dealers and customers in a timely and professional manner
  • Provide technical support and training to dealers via telephone
  • Provide information concerning parts, technical information and schematic drawings, and responds to technical inquiries
  • Receive and inspect incoming items for repair and furnishes verbal and/or written cost estimates for repairs
  • Maintain service area and service repair records
  • Requires High School Diploma or G.E.D. and minimum of 6 months of work experience
  • The ideal candidate will have basic electronics knowledge. Experience working in an electronics repair environment helpful. Optical repair experience is preferred
  • Knowledge of broadcast camera systems preferred
  • Ability to provide exceptional customer service is a must. Excellent verbal and written communication skills are required
  • Basic computer skills with the Windows 7 operating system and all Microsoft Office applications are required
  • Must be able to lift 50 lbs
  • Position may include some domestic and international travel. Requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies
12

Servers Support Representative With German Resume Examples & Samples

  • At least 1 year experience in Server technology
  • Basic knowledge in Server OS - Linux/ Unix/ i5
  • German: Intermediate
13

Electronic Trading Support Representative Singapore Resume Examples & Samples

  • Multi-task and efficiently respond to client inquiries through tickets, chats, system alarms, email, and phone calls with minimal delay on a day-to-day basis
  • Effectively manage client communication using user-friendly language to non-technical users, and document in detail steps taken to resolve the issue
  • Share knowledge and communicate updates with the relevant team(s) using available channels to ensure all concerned are up to date on ongoing issues
  • Excellent customer service and strong verbal/written communication skills is a must
  • Basic TCP/IP knowledge and network troubleshooting experience
  • Ability to manage time under pressure and high-volume environment is a must
  • Ability to work independently and prioritize multiple tasks quickly and efficiently is a must
  • Prior experience in a high-volume, fast-paced support environment is preferred
  • Prior experience with UNIX, FIX, and knowledge of financial markets are a plus
  • A Bachelor's degree or equivalent is preferred
  • Fluency in English (written and spoken) and Cantonese and/or Mandarin is required
14

Senior Support Representative Resume Examples & Samples

  • At least 1 year experience in perform problem management
  • At least 1 year experience in perform operations for Mainframe (MF) Batch Incidents
  • French: Intermediate
15

Advisory Support Representative Resume Examples & Samples

  • Bachelor’s degree in Finance or similar concentration preferred
  • Solid working knowledge of financial markets, managed money programs, and related instruments
  • Ability to manage multiple priorities, work in a fast-paced environment, and meet deadlines
  • Ability to communicate effectively in both verbal and written formats, as well as interact effectively with all levels of personnel, both inside and outside of the firm
16

Discovery Support Representative Resume Examples & Samples

  • The Discovery Support Representatives are responsible for supporting clients in the discovery process. The DSRs are also responsible for searching the Litigation Support Application (LSA2) as well as other client repositories
  • Paralegal or legal assistant certificate from ABA certified program
  • EDiscovery training within 30 days of hire
  • 3 – 5 years litigation-support experience
  • Proficiency with Microsoft Office and Lotus Notes
  • Strong organizational and time-management skills, including the ability to establish priorities and manage multiple tasks
  • Excellent analytical, problem-solving, and decision-making skills. Excellent written and verbal communication skills
  • Excellent customer-service skills
  • Proficiency in searching in law databases (e.g., Westlaw, Lexus Nexus, etc.)
  • Working knowledge of litigation support systems
17

Member Support Representative Resume Examples & Samples

  • Supports the Health Center in all capacities
  • Demonstrates sufficient knowledge of all clients’ programs, services and incentives
  • Schedules follow-up appointments via phone calls, secure messages, and emails
  • Fields incoming phone calls appropriately and responds to incoming secure messages
  • Prepares laboratory packets or other off-site screening formalities
  • Assists members with VHMS registration and/or login issues
  • Ensures the privacy and confidentiality of members’ personal health information
  • Assists with data-entry, file maintenance and other administrative tasks
  • Maintains a thorough knowledge of applicable Viverae policies and procedures
  • Miscellaneous delivery projects and duties as assigned
  • 1-2 years experience in a call center or other customer care-related environment preferred
  • Works well individually and as part of a team, and maintains an upbeat, positive attitude
  • Able to use Microsoft Office Suite, email and the Internet
  • Bilingual (English/Spanish) required
18

Remote Technical Support Representative Resume Examples & Samples

  • Resolve hardware related Technical Service requests on multiple products in the Storage product environments
  • Excellent problem solving skills; logically and analytically minded
  • Having the desire to tackle complex problems
  • Exceptional motivation to develop a deep technical career
19

Equities Order Management Support Representative Resume Examples & Samples

  • Must have good understanding of sell-side equities trade workflow
  • Knowledge of FIX Protocol highly desirable
  • Enjoy working in a team-oriented environment
  • Business proficiency in Mandarin is a must to support clients across North Asia
20

Customer Care Support Representative Resume Examples & Samples

  • Able to use office equipment such as fax machines, copiers, and printers
  • Proven ability to work independently and be a self starter
  • Proficient in handling multiple tasks
21

Technical Support Representative IT Resume Examples & Samples

  • Ownership for the management of all tickets registered with the Service Desk
  • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
  • Online End User support for PCs, Printers, standard MS Operating system, MS Office, Exchange and other Group applications and Services
  • Network support of LAN, WAN, MAN and RAS
  • Oversee the administration of Global Active Directory of the company's global network
  • Qualifications or a Degree in an IT related discipline or relevant work experience
  • Previous experience working in a professional working environment
  • Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks
  • MCP/MCSE/CCNA/ITIL Foundation would be an advantage
22

Digital Support Representative Resume Examples & Samples

  • Provide first response technical support to inbound queries received via phone and email via CRM application
  • Perform timely review of queries to assess, respond & resolve at 1 st interaction
  • Respond to customer technical inquiries within pre-determined timeframe
  • Create and log new cases in web based CRM application
  • Perform daily administrative duties to monitor aging queries and resolve outstanding issues for timely resolution
  • Assess & properly route non-level 1 queries to the next tier
  • Identify and escalate critical tickets effectively to the appropriate queue
  • Perform daily call back duties to students and professors to close out open cases, minimizing # of interactions resulting in quick resolution
  • Use advanced problem-solving skills to determine root cause, and provide detailed resolutions to end-users
  • Use and help to update Helpdesk FAQ and support resources
  • Support & respond to McGraw Hill Ryerson Digital Product queries
  • Additional duties may include supporting overflow activity from customer service queries, etc
  • Experience in a call centre environment; technical call centre an asset
  • Level 1 technical support experience
  • Must be flexible in adapting to changing conditions and/or added responsibility
  • Must have clear, understandable phone presence
  • Outstanding multi-tasking abilities
  • Ability to quickly grasp and apply new processes, information, & product knowledge in a fast pasted, changing environment
  • Dedicated & Strong Customer Focused approach to resolving issues
  • Must have good analytical & problem solving skills
  • Must be assertive and proactive when completing tasks
  • Excellent follow up skills
  • Strong self initiative and self motivation skills
  • Able to handle and resolve conflict
  • Good decision making skills
  • Must have exceptional interpersonal skills
  • Demonstrated technical expertise with Internet and web applications is critical
  • Demonstrated ability to quickly troubleshoot and diagnose end-user technical problems
  • Ability to work effectively from remote location (home) to ensure Service Level Agreements (SLA)are met
  • High level of flexibility, with a strong work ethic that is able to handle a critically responsible role that deals with a fast paced, high volume period during our peak season
  • Use highly effective communication skills to collect adequate information from end-users to help troubleshoot and diagnose issues
  • Must be available to work a flexible work schedule; shifts will be scheduled within 7 days a week, 8:30 am - 11:pm
  • Experience with SALESFORCE.COM application an asset
23

Retail Support Representative Resume Examples & Samples

  • Assist Ticketmaster Retail Outlets and Ticketmaster Consumers through inbound and outbound telephone customer service including
  • Previous Ticketmaster, retail or box office experience is preferred
  • Retail and/or customer service experience
  • Detail-oriented and self-motivated
  • Be able to perform in a fast paced, dynamic environment
  • Knowledgeable of Microsoft Office (Outlook, Word, Excel, and PowerPoint)
  • Able to accommodate a flexible schedule including evenings, weekends, and holidays
  • Excellent work ethic and attendance
24

Support Representative Resume Examples & Samples

  • Foster a strong working relationship with the underwriting and funding teams to ensure effective work flows are attained
  • Liaise with internal and external partners to provide complete and accurate documentation, including but not exclusive to Branch Operations for any processing related issues
  • Provide prompt, efficient, superior customer service to external clients, maintaining a high level of Dealer/broker customer loyalty to promote additional business opportunities
  • Manage the disbursement of funds for all AFC/Broker deals, ensuring accuracy of data. Proactively manage outstanding files/conditions through the completion of funding, working with clients to improve funding ratios
  • Monitor, log and distribute incoming contracts received from dealership/brokers
  • Provide coverage to both Administration and Funding departments and completion of sundry duties as needed
  • Knowledge of all Retail Dealer Finance operational processes and applications
  • Understanding of Personal Lending Process and supporting policies
  • Understanding of Personal Loan documentation and registrations
25

Customer Account Management Support Representative Resume Examples & Samples

  • Strong communication skills, including negotiation and handling customer objections
  • Proactive and persistent customer service
  • Experience in a client facing role, and a proven track record for cultivating strong relationships with key internal and external stakeholders
  • Tenacious and creative problem solving skills including chasing internal departments
  • Self-starter with the ability to take a proactive approach in their role
  • Understanding of Bloomberg Operations, Accounting, and Administrative procedures
  • Excellent writing, oral communication, and presentation skills
  • European languages an advantage, but not essential
  • Some travel may be required
  • Salary - competitive plus benefits
26

Customer Account Management Support Representative Resume Examples & Samples

  • Being a facilitator of operational and administrative issues by escalating them to the correct department
  • Assist Sales with any questions on how to handle operational issues
  • Providing Sales administrative support by handing multi-department and complex client issues
  • Identifying opportunities to improve efficiencies and improve the client experience
  • Promote the Customer Service Centre, targeting the setup of new users and expanding the functionality of existing users
  • Strong communication skills, including past experience managing customer objections
  • Ability to work independently and prioritize multiple tasks quickly
  • Ability to provide exceptional customer service
  • Tenacious and creative problem solving and follow-up skills
  • Fluency in English (written and spoken) and native level Japanese
27

Player Support Representative Resume Examples & Samples

  • Please note: this is a part-time, 6 month temporary role. Remote work is not an option
  • Provides general & billing related email and live chat support on a daily basis that includes
  • Product related experiences including role-play
  • Maintain a safe environment and ensure a positive experience for players and parents
  • Process account names
  • ​Must have experience with console and mobile games
  • General understanding of the Internet
  • Loves to play games
  • Strong knowledge of mobile apps and technology
28

Business Support Representative Resume Examples & Samples

  • Minimum of 2 years experience in the cellular industry
  • Knowledge of Bell Mobility products
  • Sound knowledge of Microsoft Outlook, Excel, PowerPoint, Word and web navigation
  • Knowledge of SAP an asset
29

Senior Workstation Support Representative Resume Examples & Samples

  • Responsible for timely resolution of all problem calls
  • Create and maintain problem resolution logs
  • Maintain good working relationships with Ameriprise’s technical support organizations and application vendor representatives
  • Maintain CWAM’s systems in accordance with Ameriprise’s standards and participate in regularly scheduled meetings to coordinate parent company initiated technology projects
  • Use Ameriprise’s systems to escalate problems to them and to obtain repair services for equipment
  • Participate in the after hours “on-call” technology support rotation for international trading and critical analysts
  • New PC/laptop installations and upgrades
  • Provide support to the CWAM server and LAN/WAN infrastructure teams as necessary
  • Participate in MIS project planning and implementation
  • Maintain workstation and network configuration documentation and PC hardware inventory control
  • Associate’s degree or equivalent in Computer Science
  • Five years experience in corporate computer support
  • Possess a logical approach to troubleshooting and problem solving
  • Dedication and sincerity in the achievement of departmental goals
  • Possess excellent organizational skills and both excellent written and oral communication skills
  • Possess interpersonal skills to allow the creation of good working relationships with CWAM computer users
  • Possess a basic understanding of data communications
  • Possess a high level of experience in the installation and support of Windows 7 and related support utilities in a Windows network environment
  • Possess a high level of familiarity with the Microsoft Office 2010 suite of products from a support perspective
  • Microsoft certification with a Windows 7 concentration
  • Experience with the Symantec Anti-Virus application
  • Working knowledge of stock market quote and news services used in the financial services industry
  • Experience with Microsoft server operations and support
  • Experience with LAN/WAN infrastructure operations and support
30

Clinical Support Representative Resume Examples & Samples

  • Assist high-profile and specialist surgeons across different organisations - have better exposure outside of one clinic or hospital
  • Office hours work Monday-Friday, SOME after-hours on occasion
  • Be in a corporate role, but not office-bound. Transport allowance included
  • Manage your own time and earnings. On top of your competitive basic salary, allowances are paid per surgery attended. Current staff are earning between $1k-$3k extra per month
  • Health/Life/Travel insurance, flexi-benefits, birthday bonus etc
  • Nursing diploma/degree, and registered with the Singapore Nursing Board
  • Must have experience assisting in surgery - orthopaedics background would be highly preferred
  • Have a friendly, warm personality but able to manage work in high-pressure environments
  • Ability to build strong rapport and relationships with doctors, nurses and clinic staff across multiple organisations
31

Senior Support Representative Resume Examples & Samples

  • Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of UTC Aerospace customers worldwide
  • Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
  • Follow-up with customers on all issues and cases maintaining strong customer relationships
  • Work closely with other organizations to ensure required information is available to focus on resolving customer issues
32

Senior Specialized Support Representative Resume Examples & Samples

  • Support the different SFG tasks (Disputes escalations, PAS Fraud, Falcon VIP, Falcon Outbound, and EOD Queues)
  • Review, analyze and work different mailboxes (Cardholder Updates, Issuers Updates, Back Office Inquires, Adeptra, GCCS Inquiries, Returned Inquiries mail box)
  • Research and analyze transaction patterns and react quickly to high-risk situations
  • Respond to inbound telephone calls and generate outbound calls regarding information on aspects of multiple Visa products
  • Evaluate the nature of each call and determine the appropriate action to complete the call
  • Evaluate the nature of each e-mail received and determine the appropriate action to complete the process or escalation
  • Adhere to established DPS procedures and guidelines while providing quality customer service in order to meet and exceed department standards
  • Provide general information and support on any VISA related topic or product and direct the customer accordingly
  • Update and maintain cardholder data in appropriate databases
  • Use several computer programs to complete assigned administrative duties as well as respond to customer inquiries
  • Document cases to show action taken
  • Serve as escalation point for calls requiring advanced knowledge of product line
  • Act as peer mentor to customer service associates
  • Minimum of 3 month experience as a CSR (I3) including Dispute training, is required
  • Bilingual (English/Spanish) is a plus
  • Requires organization, accuracy and attention to detail
  • Solid decision-making ability and a sound foundation in the customer assistance service industry
  • Must possess a clear speaking voice and strong verbal and written communication skills
  • Ability to multi-task and make decisions quickly based on the task/customer's needs
  • Take ownership of the situation or task at hand to ensure prompt resolution
  • Knowledge of the payments business and VISA operating procedures
  • Advanced knowledge of all Visa DPS product lines
  • Ability to work as part of a team
  • Must exceed in QA score, Attendance and Adherence
  • Must not be in any type of written or above disciplinary action within the last three months
33

Cbna-o&t-operations Support Representative Resume Examples & Samples

  • Business course preferably with accounting background
  • CPA is an advantage
  • Fresh grads are welcome to apply
  • Ability to work fast-paced, pro-active and flexible enough to handle multi-tasking
  • Highly proficient in MS Excel
  • Willing to render overtime if necessary
34

Branch Support Representative Resume Examples & Samples

  • Passion for helping customers
  • Sales and service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems
  • Demonstrated flexibility to adapt to a constantly changing environment
35

Trade Order Management System Support Representative Resume Examples & Samples

  • Must have good understanding of trade workflow, ideally with fixed income
  • Excellent analytical and problem solving abilities
  • Ability to multi-task and thrive in a fast paced environment
  • Business proficiency in Cantonese, Mandarin or any other Asian Languages
36

zOS Software & Zmiddleware Support Representative Resume Examples & Samples

  • Provide technical support assistance to customers using problem determination/problem source identification (PD/PSI) skills
  • Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
  • Own all client communications (in EMEA) regardless of where service request is generated
  • Communicate action plans to the customer or IBM representative as appropriate
  • Recommend and implement new or improvements to existing technical support tools, procedures, and processes
  • Knowledge of z/OS and the subsystem
  • Basic understanding how the different components interact and fit into the operating system architecture
  • PD/PSI skills on z/OS / subsystem diagnosis using PD/PSI tools
37

Client Techical Support Representative Resume Examples & Samples

  • Provide frontline product support for Fiserv’s clients via telephone, email, and web based contact channels
  • Thoroughly track, organize and document all product implementation and support related activities
  • Travel may be required
  • Database experience preferred (Microsoft SQL or IBM DB2)
38

Cbna-o&t-operations Support Representative Resume Examples & Samples

  • Proficient in Microsoft Office
  • Attentive to details and with good analytical skills
  • Can interact with more senior people in the organization
  • With good moral character and pleasing personality
39

DC Systems Support Representative Resume Examples & Samples

  • Resolving Customer Shipment issues which may include preparing paperwork for International orders and creating Shipping labels
  • Daily review of monitors to insure that new styles, pick tickets and ASNs have interfaced correctly into WM (warehouse management system)
  • Learning and running reports and database updates for the Productivity system
  • Learning the data flow between the D.C. systems and external systems
  • Occasionally supports the Ticket room with workload when needed
  • Maintaining RF scanner logs and repairs
  • Support testing of new modifications or systems
  • Communication with internal and external departments
  • Gradually learn the interfaces between the D.C. systems and external systems
  • High School diploma and at least one year of college or at least 2 years of experience working in a Distribution Center plus a High School diploma
  • Good Communication skills
  • Ability to work independently and within a team
  • Need good analytical skills
  • Works well under pressure situations
  • Absorbs and understands new concepts quickly
  • Overtime, including weekends, is required when needed
  • Support GPTW guidelines
  • Proficient in Work and Excel and Microsoft office
40

Specialized Support Representative Resume Examples & Samples

  • Exchange information between cardholders, issuers, merchants, acquirers, members and product offices
  • Provide level 1 call, email, chat/social media, entitlements and/or enrollments support for multiple Visa products and services
  • Provide day-to-day support to Visa client institutions and Visa program managers to ensure customer expectations are exceeded. Set-up new users, identify, troubleshoot, and resolve processing, application usage, or business issues, as well as on-boarding new Visa initiatives and programs
  • Respond to customer inquiries relating to general functionality of Visa products via multiple communication channels
  • Own level 1 issues through resolution working with VISA product, application, business or development groups
  • Understand the customer's needs, business requirements and priorities; Know when Level 2 Support escalation is needed
  • Actively seeks solutions and identifies, troubleshoots, resolves application or business issues
  • Educate customers on product and basic software applications, usage, and functionality
  • Data entry in multiple internal applications
  • Typically requires a minimum of 2-4 years of experience in a contact center environment providing customer service and administrative support via email, chat/social media, written correspondence and phone
  • Candidate must demonstrate ability to set priorities and multi-task between all communication channels
  • Must have solid understanding of the payment card industry and Visa products and services
  • Flexibility to work 1st or 2nd shift schedules, and weekends, as business needs require
  • Operational knowledge of VISA GCAS services, specifically GSC, and knowledge of Digital's Visa.com procedures, responsibilities and functions preferred
  • Decisive self-starter who can perform with a minimal amount of supervision
  • Visa Global Customer Assistance Services trained preferred
  • Strong written and verbal communication proficiency in English & German language skill required
  • Attention to detail is a must for this position
  • Ability to work well in a team environment is essential to the analyst's success
  • The analyst should be able to demonstrate a thorough knowledge of Microsoft Office suite applications with a focus on Outlook, Word, Excel and PowerPoint, as well as familiarity with GCAS applications and CRMs, including Siebel, GENESYS suite, in-house research tools, just to name a few
  • The analyst should have a working knowledge of the latest smart phone technologies, social media channels and mobile applications
  • Ability to type a minimum of 30 wpm
  • MUST SPEAK FLUENT GERMAN & ENGLISH
41

Wholesale Support Representative Resume Examples & Samples

  • Manage order placements for major national clients
  • Maintain customer’s orders within an enterprise management system
  • Minimum of 2 years in Customer Service role(s)
  • Knowledge of RLM and Microsoft Excel a plus
  • Order management within an enterprise management system
  • Open-minded, process- oriented individual with prior management responsibilities
  • Strong written and oral skills
  • Detail oriented and process driven individual with strong sense of urgency
  • Experience working cross-functionally
  • Experience working with warehouse teams required
42

Application Support Representative Resume Examples & Samples

  • One to three years of work experience in banking applications
  • One to three years of experience in Client Services
  • Must be able to work varying support hours, 8am – 5pm, 10am – 7pm, 11am – 8pm on rotating basis
43

Temporary Project Support Representative Resume Examples & Samples

  • These positions will include shifts which cover hours from 7am to 11pm
  • Provide knowledgeable responses to inquiries in a courteous and professional manner
  • Responsible for providing effective, timely, quality, and documented solutions to service issues
  • Respond to general information queries and basic technical and/or product and service questions
  • Perform problem resolution, troubleshooting and diagnosis of trouble symptoms
  • Updates PSS Hiring Records as necessary
  • Sends out numerous e-mails to bulk number of scorers updating key dates and actions
  • Sets scorers up on numerous internal operating systems: Secure web site, ePEN and other items as required by the project
  • Runs daily reports (as assigned by project) and e-mails reports to distribution lists
  • Ensure customer quality, customer satisfaction and customer availability goals are met
  • Performs high amount of problem resolution, troubleshooting and diagnosing various issues scorers are receiving during the administrative process
  • Bachelor's degree or appropriate combination of education and experience is preferred
  • Must have excellent English oral and writing skills
  • Knowledge and experience with the Windows operating system is required
  • Knowledge and experience with Microsoft Excel and Word is required
  • Experience with Microsoft Access, Mailchimp, Adobe Photoshop and HTML is preferred
  • Prior experience in the educational assessment business is preferred
  • Strong attention to detail required
44

AIX Technical Support Representative Resume Examples & Samples

  • Providing initial remote technical software support for AIX to clients
  • Interacting with client and IBM functions consistently until problem solution
  • Analyzing problems/situations, understanding problem impact on client business
  • Applying problem solving techniques
  • Responding to client queries, providing timely resolutions to client issues
  • Maintaining highest client satisfaction
  • Maintaining positive client relationships even in severe and pressurized situations
  • Performing problem management and end-to-end problem ownership
  • Logging all related activities for each customer query and handling client data securely
  • Employing IBM's standard support delivery methodologies and tools
  • Performing in international software support delivery processes and environments
  • Participating in scheduled offshift (callout)
  • English fluent (both written and verbal), with neutral accent and good language comprehension
  • College degree in relevant field (i.e. computer science, engineering, etc..)
  • Sound problem determination and troubleshooting skills
  • Willingness to work in swing/night shifts (US primeshift)
  • Knowledge of a UNIX operating system is highly desired
  • AIX experience / certification(s)
  • Customer facing experience
  • C programming and/or scripting experience
  • Technical Support experience by phone and email / Remote Delivery experience
  • Knowledge of IT technology & infrastructure
  • AIX / UNIX product related skills: Basic installation and configuration
45

Application Support Representative Resume Examples & Samples

  • Work on product support cases in the areas of Consumer and Business lending for production clients
  • Support and troubleshoot Velocity loan origination software, Consumer Net, Forms, Decision Engine, and the product’s interaction with Third Party interfaces
  • Log, track and manage all incoming calls professionally, maintain current notes, provide timely (measured by internal service level agreements) and accurate resolution of client issues, ensuring client satisfaction
  • Submit system defects and enhancements to development with detailed analysis
  • Participate in ongoing training sessions and conduct informational training with clients and staff
  • Test and validate system changes to software
  • Consumer and/or Business Lending experience a plus
  • Knowledge of remote desktop and VPN connections
  • Ability to multi-task while working with multiple cases and clients while continuing to provide the highest level of client service
46

Treasury Operations Support Representative Resume Examples & Samples

  • Large daily trading volume role, with tight deadlines, involving high value payments and funding
  • Ensure MIS is produced and maintained daily. This will involve communicating daily with senior managers
  • Input to Balance Sheet Exposure Report and be able to narrate reasons for breaks
  • Maintain a high level of customer service and support, to both external customers and key Citigroup staff
  • Build strong relationships with other areas, including regular communication with senior managers
  • Meeting all Control and Compliance requirements and updating procedures as required
  • Work experience in the Financial Services Industry is a benefit
  • Previous experience of reconciliations would be beneficial but not essential
  • Can clearly demonstrate strong attention to detail
  • Highly Numerate
  • Good Microsoft skills including Excel, Word and Outlook
  • Educated to degree level an advantage but not essential
47

CRA Support Representative Resume Examples & Samples

  • Assist in monitoring the effectiveness of CRA related activities including outreach efforts, contacts with and referrals from community organizations. Provide accurate and timely data to the CRA Systems & Reporting Specialist relating to CD lending activity, qualified investments, and service test activities. Assist in analyzing reports provided by the CRA Systems & Reporting Specialist to identify strengths and weaknesses in the bank’s performance under the three CRA tests
  • Provide input in developing strategies to address community banking needs or to enhance performance. Implement TCF Bank’s CRA-related initiatives by working with TCF divisions to develop and implement products, programs and services
  • Support the Regional CRA Officer(s) by representing TCF in the community as directed and analyze credit needs of TCF Bank’s assessment areas. Develop and maintain relationships with a large range of individuals and groups including non-profits and community development organizations through regular contact. Source community development lending, investment, and service opportunities for the Bank
  • Perform periodic testing to ensure TCF Bank’s compliance with the technical requirements of the CRA and related requirements, including public files, lobby posters and reporting of CRA small business and community development lending data
  • Monitor the bank’s adherence to the CRA Program and serve as a resource for business line and subsidiaries management to address questions about CRA issues. Ensure annual CRA Small Business Reporting Training is successfully completed by appropriate staff
  • Maintain current knowledge of legislative developments and state and federal laws and regulations as they relate to CRA. Assist the Regional CRA Officer(s) with the research, analysis and communication of the impact of provisions on bank operations including: policies, procedures, new and existing products, forms, advertising and promotional materials. Distribute appropriate CRA-related information to management and ensure management implements changes
  • Report all community reinvestment activities to the Regional CRA Officer(s) and appropriate committees. Record activities that meet the investment and service tests of the CRA
  • Develop proficiency with CRA Wiz software program in order to support CRA Systems and Reporting Specialist duties as necessary. Develop proficiency in Intranet authoring for maintenance of the CRA Public File
  • Four-year college degree or equivalent job-related experience
  • 2-5 years of experience working in a CRA support function or compliance related experience as an auditor or file reviewer. Experience as an underwriter, loan closer, loan processor, or lender is also acceptable
  • Excellent written and verbal communication skills required. Solid interpersonal skills necessary to interact with bank employees and management
  • Detail oriented, in order to generate accurate, precise work. High degree of initiative and strong ability to meet principal accountabilities with limited direction and oversight
  • Superior understanding and competency with a variety of software including Word and Excel
48

Lead Specialized Support Representative Resume Examples & Samples

  • Entitle users on to the multiple build in VOL applications (subscriptions), ensuring credentials and permissions are granted by the correct application's owner
  • Educate clients on all supported product and software applications, usage, and functionality; ensuring client understands best practices
  • Responsible for the distribution of work to others and its own work assignments
  • Perform support for specialized services
  • Work on projects that require some level of expertise
  • Assignments with higher level of privacy
  • Take initiative to resolve problems and meet deadlines
  • Identify opportunities for process improvements and procedural modifications
  • Actively participate in the verification and internal department audits
  • Act as a delegate and point of contact when manager is not available
  • Assist manager with interviews and staff selection
  • Assist with the training of any new staff member
  • Requires a minimum 1-2 years' experience in the Sr. Specialized Support Specialist role or equivalent experience within Visa or a financial or information services institution
  • Excellent verbal and written skills in Spanish and/or Portuguese preferred
  • Business to business communication experience required
  • Solid understanding and expertize of regular and specialized services preferred
  • Strong time management, organizational and planning skills are essential
  • Past software and hardware technical support a plus
  • General understanding of the payment card industry
  • General understanding of the products and services, news, systems and operations, risk management tools, and marketing information available through different web portals
  • Functional knowledge of the Visa Interchange, Plus, and Interlink directories
  • Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
  • Basic ability to comprehend and translate technical issues into business concepts
  • Customer focus with proven ability to establish productive working relationships with staff and management at all levels
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
49

Senior Specialized Support Representative Resume Examples & Samples

  • Enroll new users on to the VOL web based tool, reviewing, requesting missing and updating any necessary information in the user's profile
  • Reset password of existing users, validating profile information
  • Troubleshoot, analyze and resolve applications usage issues
  • Communicate verbally and in writing with clients, applications' owners, business office development groups and other stake holders
  • Work directly with clients and application's owners on issue resolution
  • Support customer initiatives and escalates issues to the correct point if contact
  • Manage phone hotlines and assigned regular and specialized email requests. Also requests on the VOL web based application to ensure that support service levels are met and/or exceeded
  • Assist in compiling data for reports as requested
  • ​Requires a minimum 1-2 years' experience in the Specialized Support Specialist role or equivalent experience within Visa or a financial or information services institution
  • Excellent verbal and written skills in English and Portuguese required
  • MUST BE FLUENT IN ENGLISH & PORTUGUESE
50

User Support Representative Resume Examples & Samples

  • Fully Bilingual ( English - Spanish)
  • Mexican nationality or working visa for México
  • 2 years work experience on technical support
  • Ability to represent multiple subjects and products
  • Ability to understand and capture business and requirements
  • Highly professional and effective communicator
51

Verification & Dealer Funding Support Representative Resume Examples & Samples

  • All Funded deals are scanned into Laserfiche and Content Manager within the say day
  • All deals are logged, prepared and distributed within 10 minutes of receipt
  • Recording, inputting and/or logging data and information in core contract management system and other Business Line Systems
52

Technical Support Representative Spanish Resume Examples & Samples

  • Computer technical troubleshooting skills
  • Can simplify complex terms or mechanisms in order for customers to understand
  • Problem determination and analytical skills critical to success
  • Outstanding customer service skills. Strong interpersonal skills. Bonds with customers
  • Willing to work 5 days a week in the afternoons and evenings, including weekends and holidays
  • Time management skills. And High attention to detail
  • Bachelor’s degree preferred but not required
53

System Support Representative Resume Examples & Samples

  • Basic understanding of IBM Servers and storage, clustering, virtualization
  • Problem diagnose & troubleshooting ability
  • Ability to lead with positive attitude
  • Good communication
54

Small Business Alternate Channels Support Representative Resume Examples & Samples

  • 1 or 2 years in call center Help desk or escalation experience
  • Strong sense of urgency and attention to detail
  • Excellent verbal and written communication skills in both French and English
  • Proficient in Microsoft Suite of Applications (PowerPoint, Excel, Word, Access)
  • Proven ability to work to tight deadlines
  • Ability to prioritize and juggle multiple situations at the same time
  • Think outside the box and adaptable
  • Sales and marketing experience in telecommunications is an asset
55

Business Technical Support Representative Resume Examples & Samples

  • Provide technical support to users (Business Internet customers) by analyzing all problems raised by the customer
  • Carry out service configurations based on requests
  • Update customer files
  • Conduct customer satisfaction surveys
  • Carry out data entry
  • Close calls when the customer problem has been solved
  • Perform other related tasks, as required
56

Verification & Dealer Funding Support Representative Resume Examples & Samples

  • Documentation is scanned into Laserfische and/or Content Manager within the same day
  • All documentation is logged, prepared and distributed within 15 minutes of receipt
  • Knowledge of MS Word & Excel
  • Strong written/verbal communication and listening skills
  • Ability to maintain a positive teamwork environment
57

Festival Support Representative Resume Examples & Samples

  • 1 year of related work experience (customer services, office, or similar)
  • Strong communication skills (listening, verbal, written)
  • Basic computer skills to include knowledge of the Google Suite, word processing, spreadsheets, internet, etc
  • Must have flexibility and adapt to an evolving , take initiative, and be self-motivated. Must be creative
  • Must be organized and able to retrieve information quickly
  • Must possess Problem solving/reasoning skills
  • Must be able to operate in stressful situations professionally, provide advanced attention to detail, and show enthusiasm for the company, our practices, and our goals
58

Application Support Representative Resume Examples & Samples

  • As an Application Support Representative, you will help answer questions and resolves client issues relating to the Client Server Applications and other related products
  • Provides first level support to clients through research and analysis of problems
  • You will initiates and maintains regular contact with the client base by phone or written communication through the client portal to coordinate the resolution of day-to-day problems
  • In this role, you will help to ensures successful and timely completion of assigned special projects and requests
  • You must be able to clearly document issues for resolution and archival. You also need to have the ability to provide testing support for new Product Releases
  • You need to be a self- motivated individual that is eager to learn and provide support
  • Proficiency with computers and software applications required. Also, strong organizational, interpersonal skills and verbal and written communication skills are required
59

Lead Specialized Support Representative Resume Examples & Samples

  • Typically requires a minimum of 2-4 years' experience in a customer service environment. Some experience leading people preferred
  • Minimum of one year experience as a CSR or above is required
  • Solid leadership and decision-making ability, able to demonstrate a business presence appropriate for client contact and staff interaction, and must possess a sound foundation in the customer assistance service industry
  • Must possess a clear speaking voice and strong verbal communication skills
  • Ability to multi-task and make decisions quickly based on the customer's needs
  • Ability to handle difficult calls in a professional manner
  • Ability to prioritize and balance workload across multiple sites
  • Requires accuracy and attention to detail
  • Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis
  • Advanced knowledge of the payments business and VISA operating procedures. Advanced knowledge of all Visa product lines
  • Proficiency in Microsoft Office products and technically proficient in database management
60

Kenexa Operations Support Representative Resume Examples & Samples

  • At least 1 year experience working in a customer service or technical environment
  • Good communication skills, both written and verbal
  • At least 1 year experience with the Kenexa Talent Suite, including areas like job code default data, gateway questionnaires, integration
  • Kenexa workbench certification
  • HTML coding experience
  • At least 1 year technology support experience
61

Senior Specialized Support Representative Resume Examples & Samples

  • Requires a minimum 1-2 years' experience in the Specialized Support Specialist role or equivalent experience within Visa or a financial or information services institution
  • Excellent verbal and written skills in English and Spanish required
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize under strict deadlines
  • MUST BE FLUNET IN ENGLISH & SPANISH
62

Business Support Representative, Contract Resume Examples & Samples

  • Customer care – maintenance and enhancement of client relations, updating and maintaining client profiles
  • Support – work closely with the sales team to develop and build relationships with clientele as well as increasing client loyalty and satisfaction
  • Able to communicate simply and efficiently; able to adapt to different customers
  • Good analytical skills in terms of recognizing problems and making decisions
  • Enjoys working as part of a team in a dynamic environment
  • Call centre experience
  • Need to be available to work Monday to Friday between 9H00AM – 5H00PM
  • Employment status: Temporary – fulltime
63

Collections Support Representative Resume Examples & Samples

  • Listen to a relative sample of collection calls per agent, per agency as determined by the OCA Managers and Adjacency Manager
  • Complete Quality Score card reports by agent and agency
  • Complete Quality Score card reporting, including trends and heat maps
  • Provide feedback to the OCA Manager on trends or immediate areas of concern
  • Participate in Call Quality Calibration calls with the OCAs and OCA Managers
  • Participate in or assist with identifying training issues as discovered in call quality
  • May include assisting OCA Managers or Adjacency Manager with various duties from time to time
  • May include assisting other team members as the work load fluctuates
64

Guest Support Representative Resume Examples & Samples

  • Process moderation reports, including social media moderations
  • Process UGC submissions
  • Enjoys the challenge of new or unfamiliar tasks
  • Solid understanding of pop culture
  • Shows great self-awareness and is coachable
  • Excellent time management and organizational skils
65

Delegate Support Representative Resume Examples & Samples

  • Serve as a direct point of contact for our Field Representatives
  • Ensure that our Field Representatives receive an exceptional level of service or help with their questions and concerns
  • Interact with our Field Representatives to provide information in response to inquiries about programs or services and to handle and resolve complaints
  • Communicate with our Field Representatives through a variety of means – telephone, email and/or internet
  • Handle primarily general questions and complaints but may also be specialized on particular programs
  • May be required to conduct additional research to resolve questions or concerns. You may be required to follow up with an individual Field Representative until a question is answered or an issue is resolved
  • Resolve Field Representatives complaints according to guidelines established by the company
  • May be asked to update Field Representative’s profiles and maintain database information
  • May be required to escalate a concern/issue in order to get the complaint resolved
  • Safety: must have the ability to perform the job safely by demonstrating full awareness of his/her surroundings. Will utilize proper safety techniques and equipment use when necessary.Will be proactive in alerting Management of any unsafe act or condition to prevent injuries
  • 2-5 years of experience in customer service
  • Intermediate Microsoft Excel (basic formulas, formatting), Word and Outlook skills
  • Ability to handle multiple requests and priorities to meet assigned deadlines
  • Excellent organization, time management and reporting skills
66

Admissions Support Representative Resume Examples & Samples

  • Must have demonstrated revenue-generating ability
  • Must be highly proficient in Microsoft Office applications
  • Outgoing, friendly, flexible, helpful personality are critical
  • Demonstrated organizational skills with the ability to multi-task in a fast paced environment
  • Passion for the educational market and our mission
  • High school diploma is required
67

Customer Care & Technical Support Representative Resume Examples & Samples

  • 2-4 years’ experience in customer service and / or technical support
  • Computers/Peripherals/Other Office Machines: Expertise in PC and Internet applications and use
  • Computer Software: Electronic Mail Software (Microsoft Outlook preferred); Spreadsheet and Word Processing Software, (Microsoft Excel and Word preferred); Support Ticketing and CRM Software (Salesforce preferred); Presentation Software, (Microsoft PowerPoint preferred); Remote Access Software (such as LogMeIn or TeamViewer); Web expertise
  • Other Tools/Devices/Machines (including Vehicles): Expertise in Microsoft Windows O/S (7 and XP preferred, Mac a plus)
  • High degree of customers service orientation
  • Expertise in PC and Internet applications and use
  • Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems; Mac OS knowledge a plus
  • Experience with virus and malware detection/protection software (McAfee preferred)
  • Thorough knowledge of home-based connectivity support
  • Ability to work in high call volume environment
  • Strong telephone and email etiquette
  • Able to pass background check requirements
  • A+ or OEM certification
  • Knowledge of current K12 business model, applications, and processes
68

Business Support Representative Resume Examples & Samples

  • Be the centre of expertise for GBS Europe in our ERP systems (SAP, ISP, Siebel, Cardex, MDM) and components of various Satellite systems through the process of analysis, investigation and coaching
  • Identify and implement improvements to data governance processes to reduce the number of errors occurring and minimise rework
  • Provide expertise and support for major projects as and when required
  • Coordinate and provide expertise for the GSD change functions such as regression testing, change request, design forums and system rollouts
  • Analyse the root cause of errors
  • Create, document, review and update procedures where required
  • Provide support and guidance to our BPO Partners Accenture in the day-to-day input of data maintenance
  • Proactively maximise the benefits delivered by BP’s core systems by optimising system usage and output
  • Contribute to the development and maintenance of PPIs and consistently deliver on targets set
  • Supporting the management decisions to deliver strategy enabling
  • Application of tools & processes – Apply and promote within the team the appropriate tools and processes for planning, risk management, and scheduling
  • Continuously review the reporting process and tools, identify opportunities for improvement, recommend changes and support implementation
  • Proven experience in problem solving
  • Experience in, and exposure to, training, facilitation and coaching
  • 2 years of experience in MDM systems
  • 1 year of expertise in CMD activities
  • Excellent stakeholder engagement and communication skills
  • Strong influencing skills at all levels of the organisation
  • Ability to work under pressure
  • Have a clear understanding of how the business works and a commercial mindset
  • Understanding of CI principles and ability to apply and drive solutions
  • Self motivated and able to see activities through to completion
  • Excellent organisational and time management skills
  • Able to meet tight deadlines
69

Senior Partner Support Representative Resume Examples & Samples

  • Required language(s): English, Spanish, German, Italian and French
  • Preferably 1-4 Yrs Experienced Employees specializing in Order Management,
  • Process oriented and trainable
  • Demonstrated commitment to end customer and clients, and ability to foster
70

Regional Student Support Representative Resume Examples & Samples

  • Ensure the admissions process is operating
  • Foster an environment of cooperation and teamwork among field staff and all support departments
  • Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment
  • Demonstrated admissions or sales experience including the ability to work in a fast-paced, service-driven environment is highly preferred
  • Must be able to make strategic business decisions
  • Must possess the initiative and determination necessary to provide valuable and timely services to prospective and newly enrolling students
  • Must be proficient in Microsoft Office to include Word, Excel, Outlook and previous experience with a CRM is preferred
71

Refrigeration Technical Support Representative Resume Examples & Samples

  • GED or High School diploma required
  • Basic electronics & refrigeration experience a plus
  • 1-2 years customer service experience preferred
  • Prior technical support experience strongly preferred
  • Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner
  • Excellent Computer skills required; efficiency in Word and Excel
  • Excellent communication skills required; both oral and written
  • Technical/professional license may be required depending on product responsibility (EPA)
  • Must be able to travel for training and other events as directed by Manager, including overnight stays. Travel is typically less than 10% but is subject to change
72

Technicial Support Representative Resume Examples & Samples

  • 3 years prior customer support experience, ideally in an inbound call center environment
  • Technical aptitude necessary. Prior experience in equipment service and technical support environment. Experience in support role involving equipment troubleshooting
  • Ability to define problems, collect data, and establish facts
  • Good judgment and critical reasoning skills necessary
  • Previous use of an ERP system with order entry and help desk application
  • Ability to read wiring diagrams preferred
  • Technical/Mechanical aptitude and/or refrigeration systems knowledge
  • Experience with regular use of MS Office applications including Word, Excel and Outlook to prepare email correspondence and do basic reporting
73

Mortgage User Support Representative Resume Examples & Samples

  • Two to three years of experience in operations/technology project management activities
  • General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
  • Thorough understanding of project management and testing methodology and procedures
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Ability to work as part of a project team
  • Excellent computer skills, especially Microsoft Office applications (including local and network printers, understanding of IE settings, familiarity with VPN, etc.)
  • Solid Mortgage experience including Mortgage Originations
  • Call Center
  • Perform in depth research
  • Excellent follow-up abilities
74

Case Processing Support Representative Resume Examples & Samples

  • Entering new dispute claim information
  • Receiving, classifying, consolidating and summarizing documents and information
  • Completing reports and providing support to all case processing departments
  • Responding to customer requests for information
  • At least one year of customer service experience in a banking environment
  • Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
  • Strong problem-solving and decision-making skills
75

Partner Support Representative Resume Examples & Samples

  • Associate’s Degree. Bachelor degree preferred or a combination of education and equivalent experience
  • Above average to Excellent English communication skills both in speaking and writing
  • Ability to maintain detailed and accurate records
  • Ability to work collaboratively with staff across divisions
  • Ability to prioritize competing tasks and effectively communicate prioritization decisions
  • Excellent computer skills, including with MS Office Suite and use of web based applications, SFDC and Oracle background preferred
  • Flexibility and the ability to work independently
  • Exceptional listening, analytical and problem solving skills
  • Ability to respond immediately and effectively to sensitive inquiries and complaints within Invoice Compliance scope
  • Can handle significant amount of pressure
  • Ability to multi-task and handle duties with high accuracy and understand a high degree of urgency in completing a task
  • Amenable to work on shifting schedules and holidays
  • At least five years of general administrative/operations experience
  • Excellent verbal and written communications skills; Excellent ability to prioritize; Good attention to detail and deadlines; Good time management skills including ability to handle multiple priorities in a fast-paced environment; ability to efficiently manipulate large quantities of data and summarize information; ability to automate manual file handling, data manipulation, and both repetitive, time consuming operations
76

Merchant Support Representative Resume Examples & Samples

  • Field merchant requests for back and front-end account changes
  • Make business updates including bank account and account owner updates
  • On-board new payment instrument accounts (credit card, Bitcoin, PayPal, etc.)
  • Help our merchants navigate the waters of our ever-expanding products
  • Generate transaction and statement reports
  • Offer guidance on utilizing new functionality and products
  • Educate merchants on the ins and outs of our complex e-commerce business
  • Explain the specific funding timelines for the respective payment instrument
  • Outline payment options for the 100+ currencies that we support
77

Technical Support Representative Trainee Resume Examples & Samples

  • Enter accurate detailed information into the Salesforce CRM Technical support call tracking system
  • Set appropriate customer expectations regarding incoming support issues
  • Interface directly via phone & e- mail with customers seeking technical support guidance
  • Maintain accurate customer account details (email address, phone numbers...)
  • Maintain timely attention to incoming support calls during EMEA business support hours
  • Accurately and thoroughly log technical support requests placed by qualified customers
  • Assist customers in the resolution of minor technical issues through the KB and other sources
  • Recently graduated with a Bachelor or Master degree either in Computer Science, Engineering, Techology or similar
  • Customer service savvy / 1st level technical support for a product, preferably software
  • Professional customer service skills including telephone etiquette & listening skills
  • Fluent in English (written - spoken). Other any European languages ( French, German, Spanish, or Italian, Portuguese ) are preferred
  • Proficiency with Microsoft Windows applications, such as Word, Excel & experience with Internet applications, such as Mozilla, Internet Explorer, electronic mail
  • Working knowledge of call tracking/CRM systems
78

Senior Support Representative Resume Examples & Samples

  • Results-oriented, customer-focused with a bias for continuous improvement
  • Excellent communication and interpersonal skills, time management, and decision making skills
  • 3 - 5 years’ work experience in a customer focused role preferred
  • U.S. Person status required
79

Patient Support Representative Resume Examples & Samples

  • Answers basic clinical and program inquiries
  • Processes incoming enrollment forms for program
  • Supports payer research, health care policy library, and state management
  • Typically receives general instructions on routine work, detailed instructions on new projects or assignments
  • Strong interpersonal skills
  • Basic understanding of payer eligibility and benefits
  • Ability to resolve associate issues effectively and efficiently
  • Bilingual Spanish candidates are preferred
80

Customer Systems Support Representative Resume Examples & Samples

  • Provides support for customers calls and emails to resolve customer issues with ABC-owned and customer-owned hardware, applications, connectivity (including network, firewall, security) and standard customer technical support/help desk related issues that arise from the customer's use of these ABC applications
  • Maintains a deep understanding of ABC system solutions and leverage the most relevant features/functionality when speaking with customers about their specific business issues
  • Documents potential system and process enhancement recommendations based on customer feedback
  • Independently facilitates systems training to end users and sales representatives in formal sessions such as scheduled classroom or web-ex training or in a one-on-one setting
  • Conducts product presentations and demos to current and potential customers as needed
  • Promotes ABC proprietary applications when communicating directly with customers telephonically in a call center environment, in written form or in person
  • Manages and resolves customer complaints; escalating to Manager and/or Sales Business Owner as necessary
  • Conducts research on new technology as requested in order to stay abreast of any new releases and features of business operating systems and software utilized by the organization
  • Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience
  • Manages and completes project ticket assignments to achieve desired results within the defined timeline
  • Supports Customer Systems Solution Specialists in the set-up and transition of new accounts or initiatives relative to ABC systems
  • Knowledge of operating systems related to personal computer systems and peripherals, palm technologies, RF and wired networking technologies, telephone systems, network servers and internal wiring
  • Strong computer skills in order to effectively diagnose mixed environment systems conflicts
  • Strong understanding of current technologies in area of expertise
  • Strong customer focus and ability to manage customer expectations
  • Excellent teamwork
  • Strong analytical skills; attention to detail
  • Self-discipline for performing quality work; self starter
  • Ability to prioritize work load and consistently meet deadlines; good time management skills
  • Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships
81

Program Support Representative Resume Examples & Samples

  • Performs basic computation data entry and review of materials submitted to Elevate Pharmacy Network Department by external customers
  • Performs routine follow up with customers regarding incoming questions from phone email or fax
  • Has awareness and understanding of Elevate Help Desk roles responses and procedures
  • Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management
  • Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported
  • Needs to be a strong team player. Actively participates in team and department meetings trainings and activities
  • Has an individual awareness of other aspects of Elevate beyond your current role and responsibilities. Understands importance and function of the other teams within Elevate and the relation to your team and functions
  • Works assigned shifts as provided in advance by management
  • Team Specific Duties as follows
  • Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints
  • Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned
  • Ability to work interdependently with other team members to accomplish daily tasks and processes
  • Ability to communicate effectively and professionally verbally non-verbally and in writing
  • Introductory computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word Excel and Access; or similar database programs and structures
  • Introductory knowledge and experience in using features of Microsoft Outlook including: E-mail File Retention and Retrieval Contact Management and Calendar and Task Tracking Tools
  • Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations
82

Claims Support Representative Resume Examples & Samples

  • Respond to telephone inquiries and initiate steps to assist callers
  • Research claim payment issues to identify root cause and trends to reduce incorrect payments
  • Thoroughly document information, activities, and changes in database
  • Develop and maintain positive customer relations with internal and external customers and coordinate with various functions within the company to ensure problems, requests, and questions are resolved timely
  • Receive and place follow-up telephone calls / e-mails to answer internal and external customer questions that are routine in nature
  • Work cooperatively to relay complex claims support issues to other functions within the organization and see issues through to completion
  • Work with Team Leadership to develop training and reference materials for the Claims Support Representative Team
  • Assist in the onboarding and training of new Claims Support Representatives
  • Support Team Leadership with identifying trends, issues, training opportunities and ongoing supervision of Claims Support Team
  • Monitor Claims telephone queues to influence and aid in meeting service level metrics
83

Client Servicing Support Representative Resume Examples & Samples

  • In depth knowledge of all aspects of business travel, including detailed understanding of GBT travel data
  • Excellent communication skills, both verbal and written in order to provide outstanding customer service
  • Strong communication skills fluent in Dutch and English, oral & written
  • Good knowledge of French would be an asset
  • Ability to work effectively with internal & external customers
  • Excellent Consultation and Liaison skills
  • This role will work with teams from Client Management, Service Delivery, Finance, Marketing, On line and many other departments
  • Ability to work with diverse and cross-functional groups of people at all levels
  • Excellent organisational skills
  • Ability to manage multiple priorities and good time management skills via a database environment
  • Ability to manage account records via a database environment
  • Proficient in Excel, Word, PowerPoint
  • Ability to understand and effectively utilise technology via the web or GBT reporting tools i.e. (Medallia, Travelforce) etc
  • Adapt communication style to ensure you engage with the customer
84

PEX On-site Support Representative Resume Examples & Samples

  • Coordinate with base Small Computers and Communications support agencies, including coordination with hardware, software, data suppliers and contractors
  • Assist military personnel with the installation of PEX servers and clients, including non-scheduled updates and/or patches to applicable servers and clients
  • Provide initial, continuity, or refresher training to local users on-site in the operations of PEX features and upgrades
  • Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems
  • Knowledge of networking hardware/software over classified and unclassified government networks
  • Patriot Excalibur experience highly desirable
  • Must have four years’ experience administering infrastructure support to mainframe and / or client server systems and/or DOD systems
  • Operational flying and non-flying experience in USAF Squadron Training, Stan/Eval, Scheduling, and readiness is desirable
  • Must decide course of action based on analyses of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives
  • Must be able to work independently and with minimal to no supervision
  • Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline
  • Or Technical School Certificate related to computer systems
  • Or the equivalent military training
85

Program Support Representative Resume Examples & Samples

  • Performs basic computation data entry and review of materials submitted to GNPPN Department by external customers
  • Has awareness and understanding of GNPPN Help Desk roles responses and procedures
  • Has an individual awareness of other aspects of GNPPN beyond your current role and responsibilities. Understands importance and function of the other teams within GNPPN and the relation to your team and functions
86

Partner Support Representative Resume Examples & Samples

  • Sales Administration Processes and Sales Order Booking
  • Receive and qualify customer POs, Check POs against allocation and book customer orders into ERP system (Oracle)
  • Communicate customer requirements to sales operations for allocation and availability of products
  • Update existing sales order as required-submit weekly reports on all the orders due to be shipped the following week etc
  • Customer RMA handling including assigning RMA no’s from ERP system, entering RMA's in ERP system, flag all the open RMA's and get them closed in timely manner
  • Support shipping/logistics department for on time delivery e.g. print packing lists and forward to freight forwarders prior to the shipment, collect all the signed shipping documents and save it on the server prior to the invoicing
  • Invoicing: ship product and send invoices to the customer within specified time scales
  • Archive all the documents per SOX requirements
  • Respond to all inbound calls from customers on status of orders and shipments
  • Log all the calls into the SunPower CRM Database
  • Sales Analysis and reports generation by extracting data from the ERP system (Oracle) and export into Excel format
87

System Support Representative Resume Examples & Samples

  • 4 years administering computer systems desired
  • Understanding of aviation mission planning concepts and aircraft performance factors is desired
  • Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems is desired
  • Must be able to accomplish basic file download, manipulation, installation, and operation
  • Must have knowledge of networking hardware/software and communications over classified and unclassified government networks
  • Must be capable of effective communication and presentation skills to deliver technical briefings and trainings
  • Understanding of mission planning system functions and external interfaces to include system set-up and teardown procedures and software loading is desired
  • Understanding of software configuration management principles is desired
  • Operational crew experience is desirable
  • Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline (Preferred); or,
  • Technical School Certificate relating to computer systems; or,
  • Equivalent military training
  • DoD 8570 IAT Level II required; (Security+ or higher)
88

System Support Representative Resume Examples & Samples

  • pending task funding
  • DoD 8570 IAT Level II, required (Security+ or equivalent)
  • Systems Security Certified Practitioner (SSCP), desired
  • Microsoft Certified Desktop Support Technician (MCDST), desired
  • Microsoft Certified Systems Administrator (MCSA), desired
  • Microsoft Certified Systems Engineer (MCSE), desired
89

Senior Partner Support Representative Resume Examples & Samples

  • With 3-4 years of working experience in the related field is required for this position
  • Graduate of any 4 year course preferably related to Business
  • Required Language: English
  • Required skill(s): Internet Savvy, English Proficient, Good Voice Quality. Attention to details
  • With good communication skills
90

Partner Support Representative Resume Examples & Samples

  • Frontline contact (phone and email) of Partners regarding product availability, placement of orders, order status, refunds and exchanges (RMA)
  • Liaise with Partners on payment status and billing inquiries
  • Communicate customer requirements to sales operations and order management teams for allocation and availability of products
  • Log all the calls into SunPower CRM Database (Salesforce) and overall case management
91

Senior Member Support Representative Resume Examples & Samples

  • Answer inbound customer calls a minimum of 50-70% of their time dependent upon non-production assignments
  • Train and mentor new hires during the onboarding process and provide supervisors with training feedback regarding the trainees and the training process
  • Exceed call metric goals including quality assurance scores, customer survey results and handle time
  • Demonstrate a mastery of internal reference and resource systems and support/advocate the use of the reference materials by representatives
  • Professionalism in dress and demeanor
92

Senior Partner Support Representative Resume Examples & Samples

  • Maintain customer records by creating and updating account information in CRM (SFDC)
  • Prepare sales quotations and proforma invoices as requested by sales management
  • Receive and qualify customer POs and communicate to Order Management team booking of orders into ERP system (Oracle)
  • Send Sales Order confirmation, invoices and packing list to the customers within specified time scales
  • Close coordination with Order Management team in handling Partner accounts and overall order and shipment status
93

Production Support Representative Resume Examples & Samples

  • Serve as a product expert on all Nobel Biocare product offerings
  • Participate in customer training as a product or service center expert providing support to corporate trainers or Nobel Procera Specialists
  • Design overdenture bars, crown and bridges using Nobel Procera, Nobel Design and/or 3Shape software
  • Assist responsible departments with marketing questionnaires that provide pre and post data on developmental, recently released or existing Nobel Biocare products
  • Ensure all cases are documented in Nautilus and follow case documentation guidelines
  • Keep account of all customer contacts and all incoming calls/emails
  • Document product and customer complaints in accordance with Company guidelines and FDA Regulations and aid in completion of non conformity report when required by the ISO norms or standards
  • Follow-up on open Nautilus cases to aid in prompt resolution
  • Attend Nobel Biocare sponsored in-house programs, when appropriate and applicable to enhance product knowledge
  • Conference and/or consult with other Nobel Procera Specialists, clinical advisors, and other department personnel on unfamiliar issues or to confirm specific advice on product use
  • Back up Customer Support, and other departments phone response as required
  • Provide production support to subsidiaries when needed in reference to customer orders through the production facility
  • Conduct literature, reference and medical information searches via internet and Nobel Biocare library resources as requested to assist external and internal customers with case issues or questions
  • Record customer complaints, suggestions, and comments in the appropriate Nobel Biocare computer database
  • Coordinate with logistics operation to ensure all necessary customs/shipping documents are compliant to eliminate delays through customs
  • 3-5 years of experience as a dental technician
  • Minimum 1 year experience working with CAD/CAM dentistry software (i.e. NobelProcera. NobelDesign, 3Shape, Sirona, Exocad, Straumann)
  • Knowledge of Microsoft applications, touch typing, CAD/CAM dentistry software, and data entry applications
  • Proficiency in the English language required
  • Second language (French, Spanish, German, Italian), a plus
  • Prior experience in a customer service role / customer interface role
  • Previous experience with SAP, Salesforce, CVM ticketing software
94

Senior Member Support Representative Resume Examples & Samples

  • Answer inbound customer emails and phone calls a minimum of 70-80% of their time dependent upon non-production assignments
  • Train and mentor new hires/ new members of the Email Team during the onboarding process and provide supervisors with training feedback regarding the trainees and the training process
  • Exceed call and email metric goals including quality assurance scores, customer survey results and handle time
95

Benefits Support Representative Resume Examples & Samples

  • Supporting the Benefits Team with benefits administration by tracking paper work that comes into the department and assigning it to appropriate benefit representatives for completion
  • Completing data entry of basic human resources and/or payroll information into SAP
  • Ordering stationery supplies
  • Completing expense reports
  • Supporting the Benefits Team by assisting with employee mailings or communications
  • Scheduling meetings
  • General administrative duties in support of the Benefits and Compensation Teams
  • Preparing reports to track completion of team duties and phone calls
  • Supporting compensation projects
  • Providing compensation with General Administrative support
  • 2+ years of related experience in benefits administration
  • Familiar with state & federal employment laws including ACA,ADA,COBRA, ERISA, FLSA, FMLA, HIPAA and other laws
  • Proficient knowledge of Microsoft Office including Outlook, Word, PowerPoint and Strong Excel skills
  • Communicates effectively at all levels in the organization
  • Discretion and ability to maintain confidentiality
  • Ability to work under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
  • Bachelor’s Degree in a related field
  • Experience working in an integrated enterprise application
  • Experience with SAP
  • Experience working in a multi-site global manufacturing organization
96

Technial Support Representative Resume Examples & Samples

  • Responsible for handling technical inquiries for ASCO product lines including all requests for modifications of standard product
  • Responsible for handling technical Requests for Quotation (RFQ). This includes domestic and international RFQs
  • Responsible for providing technical service assistance relating to application problems with ASCO products installed in the field. Provides recommended solutions/corrective actions
  • Provide competitor product cross-references, as required
  • Facilitates Valve Sales Inquiries (VSI), as necessary per VSP-71
  • Responsibility as subject matter expert for product lines as assigned by Technical Support Manager
  • Generates leads for sales force through active listening and probing for customer requirements and opportunities
  • Special projects at the direction of Technical Support Manager
97

Regional Dealer Support Representative Resume Examples & Samples

  • Work with the assigned dealers’ management groups and principals to ensure effective operations are provided to service customers and provide recommendations of area to improve and monitor progress
  • Promote the training and usage of appointed programs to improve the overall customer experience
  • Assist dealer in minimizing customer down time by improving dealer processes within the customer service area
  • Ensure Dealer maintains or exceeds minimum Dealer Operating Standards (DOS)
  • Assist the Dealer Distribution team by providing accurate DOS reports
  • Document Activities and Actions in order to track progress during follow up reviews
  • Work with the Dealer Distribution team in searching out and renewing service locations whenever necessary and/or recommend non-renewals or terminations whenever necessary
  • Provide dealers with training on preferred business practices using Volvo Penta electronic systems for Volvo Penta Partner Network (VPPN), Unified Claims Handling Process (UCHP), Electronic Parts Catalogue (EPC), Learning Management System (LMS), Vodia (Volvo Penta diagnostic tool), and ARGUS (Volvo Penta electronic case management system)
  • Investigate dealer/distributor/customer product complaints and make on-site decisions to resolve them expeditiously and within VPA warranty and goodwill guidelines
  • Investigate safety incidents and address then into the quality process
  • Support dealers on complex service issues
  • Provide management with weekly and bimonthly schedules via MS Outlook Calendar
  • Provide management reports on product quality issues via ARGUS
  • Ensure that all necessary paperwork, including ARGUS case details, major component orders, and warranty authorizations are processed in a timely manner
  • Perform limited audits of the dealer’s warranty department to ensure compliance to Volvo Penta policies
  • Develop and maintain a high level of best business practices and technical proficiency in marine leisure, marine commercial and industrial products
  • Achieve quantitative objectives within assigned area of responsibility as assigned by the Manager of Service, Region Americas
  • Perform other duties, tasks and responsibilities as assigned by management and deemed vital to the achievement of the Volvo Penta business plan
  • Bachelor’s Degree in business, technical or related field; or equivalent combination of education and experience
  • Minimum (5) five years marine and/or industrial retail trade experience or equivalent, preferably in a service management role
  • At least 1 year experience in retail dealership operations preferred
  • Technical Certificates preferred – e.g. auto, truck, equipment, engines, drives, etc
  • Volvo Penta certifications are a plus
98

Centralized Technical Support Representative Resume Examples & Samples

  • Troubleshooting backgroung
  • Troubleshooting background
  • From a BPO Company
99

Player Support Representative Resume Examples & Samples

  • Daily management of player support interactions (email and live chat) for Epic products with emphasis on same-day positive resolutions
  • Possess strong customer-centric skills, able to communicate effectively with people internally and externally with focus on amazing service and support
  • Provide weekly contextual summaries in weekly stand-ups
  • Establish and maintain effective working team relationships with all departments
  • You are able to communicate effectively while working within a dynamic team structure with individual and shared team objectives
  • You can type 50+ wpm accurately
  • You have the ability to analyze and execute on complex customer service issues with focus on providing superior and positive player experience outcomes
  • You possess strong written/grammar/critical thinking skills
  • You have 2+ years prior experience in a customer service-focused contact center environment
  • You are experienced with web-based help desk tools a plus (Zendesk, Desk.com, Salesforce, etc.)
  • You are available for and flexible with full-time 24x7 shifting
  • You have demonstrated proficiency in MS Office, Google App tool suites with emphasis on Excel or Sheets
  • You are familiar with PC and console troubleshooting terminology
100

Partner Support Representative With German Resume Examples & Samples

  • Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners
  • Answering direct queries (via phone and email) from Partners, regarding many administrative and operational aspects of their Partnership with SAP
  • Providing accurate and timely responses to all partner queries
  • Preparing and distributing reporting information within SAP
  • Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners’ overall experience with SAP
  • The focus of this role is mainly reactive, and you will need to build a strong relationship with the key Stakeholders that operate in your Market Unit
  • University Degree/Student in Business/IT preferable
  • Fluent English and German language essential
  • Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes
  • Creative thinking, willingness and ability to quickly learn new concepts and technologies
  • Highly self-motivated and performance orientated
  • Proven track record of positive communication with project stakeholders
  • Additional languages are an advantage
101

Elavon Technical Support Representative Resume Examples & Samples

  • Basic knowledge of distributed computing environment and internet
  • Strong planning and organizational skills
  • Effective verbal, written and interpersonal communications skills
102

SW Support Representative Resume Examples & Samples

  • Interfaces with Sales teams/ vendors or customers regarding basic sales metrics/ analyses and reports from NCR Sales/ vendors reporting tools
  • Interfaces with customers regarding the installation/ product delivery activity and ensure that installation/ delivery is completed to the customer’s satisfaction
  • Documents deviations to the Customer contract or NCR Policies using appropriate guidelines
  • Executes global Processes for revenue recognition per policy guidelines
  • Interfaces with NCR IT organizations to complete detailed business, processes and technical requirements
  • Provides customer-facing sales support through the sales process and contract lifecycle management
  • Ensures renewals managed by negotiators are moving towards completion on time
  • Responsible for providing and analyzing install metric data to customer and internal organizations
  • Responsible for working with internal organizations to resolve issues, including customers
  • Successfully manages installation activities in more complex environment, defined by customer, project term, scope, and risk
  • Develops list of viable targets based on validation techniques and pre-sale engagement with inside and field sales associates
  • Performs account Data Collection and is capable of analyzing same
  • Trains customers on how to use NCR systems, develops documentation and may travel to customer sites to present and demonstrate the toolset
  • Ready for 10-40 % travel in customer facing role/ project oriented assignments
  • BA Degree
  • 2-3 years of relevant experience
  • Qualified candidates should have experience working with B2B e-commerce websites
  • Non-technical administration and troubleshooting of the NCR e-commerce systems is necessary
  • Advanced MS Office skills
  • High level of customer orientation
  • Effective follow-up skills
103

SW Support Representative Resume Examples & Samples

  • Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner
  • Responds to routine and complex customer inquiries via the telephone and e-mail
  • Provides assistance and advanced trouble-shooting regarding service delivery, installation, outages, component level problems, and other technical issues
  • Requires in-depth knowledge of each service offering and specialize in one or several areas of POS or other NCR products
  • Requires frequent research, troubleshooting, and customer follow-up to ensure proper resolution
  • Interactions with customers must be well documented in the Case Management System
  • Responsible for answering phones/emails, efficiently working cases and resolving issues
  • Responsible for escalating appropriate cases to fix customers problems in a timely manner, and following up on issues to ensure timely a resolution
  • Responsible for identifying trends both within the solution and with clients, reporting on the trend where appropriate, and providing supporting data
  • High School degree
  • 2 years of relevant experience
  • POS experience will be considered as an advantage
104

Clinic Support Representative Resume Examples & Samples

  • Responds to incoming facility inquiries via telephone, written, and electronic requests in a prompt and courteous manner
  • Handles inbound facility phone queue and provides first call problem resolution for Alere customers
  • Prepares standardized suite of facility reports including: Pipeline Reports, Encounters Reports, Business Reviews, Patient Rosters
  • Helps resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; notifying the appropriate department for follow-up to ensure resolution
  • Escalates service issues internally and documents all complaints per corporate standards
  • Receives inquiries from other internal departments to resolve a variety of service related issues
  • Responds to customer service requests for prescription changes and prepares the required documents. Maintains order/customer information files and communicates changes to the appropriate personnel/departments
  • Handles outbound and inbound client correspondence to existing and new facilities or physicians, via telephone and e-mail, while providing superior Alere service
  • Maintains subject matter expertise and uses resources effectively regarding Alere Home Monitoring services
  • Educates clients on the process of obtaining complete documentation to appropriately prescribe patients for enrollment with Alere Home Monitoring services
  • Collaborates with Demand Creation team to ensure new sales leads are captured and routed appropriately
  • Takes inbound and makes outbound patient calls to confirm attendance at regional education and enrollment events
  • Captures, reports, and maintains accurate and relevant information in Salesforce.com database and patient records
  • Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements
  • Understands and adheres to business processes and procedures
  • Associate degree or equivalent with a minimum of three years relevant working experience
  • Ability to work both independently and as part of the team
  • Ability to multi-task and meet required deadlines
  • Ability to make critical decisions within company guidelines
  • Computer/Software Skills
  • Communication & Writing Skills
  • Human Relations Skills
105

SW Support Representative Resume Examples & Samples

  • Accurately record the pertinent details of client reported problems as required in the case management process
  • Research and reproduce where necessary and resolve client reported issues
  • Respond to client cases and field inquiries in a timely and effective manner
  • Utilize tools provided and other documentation as necessary in resolving technical issues or reproducing problem cases
  • Effectively use escalation procedures as necessary
  • Facilitate issue resolution by leveraging internal experts when necessary
  • Take ownership for resolving client support issues from case logging, through management of escalation and resolution
  • Be an advocate for providing satisfaction to NCR clients by maintaining a proactive approach with clients
  • Learn to install new releases as assigned, by following test installation procedures, test and document installation
  • Learn new NCR products and share knowledge concerning troubleshooting procedures, use of diagnostic tools, and issue workarounds with others
  • Produce Knowledge Management documents
  • Excellent analytical and research skills
106

Senior Specialized Support Representative Resume Examples & Samples

  • Minimum of 6 months’ experience as a CSR (I3) including
  • Dispute training, is required
  • Requires organization, accuracy and attention to detail Solid decision-making ability and a sound foundation in the customer assistance service industry
107

Corporate Support Representative Resume Examples & Samples

  • Three years of experience with corporate sponsorship, media sales, or related
  • Consideration will be given to an equivalent combination of required education and related work experience
  • Experience engaging business owners, agency decision-makers, and marketers with an affinity for non-profit public media
  • Willingness to be accountable for revenue goals on a monthly, quarterly and annual basis
  • Strong verbal and written communication skills with the ability to compose and edit correspondence
  • Excellent customer service skills and professionalism in dealing with students, faculty and staff
  • Exceptional interpersonal skills with the ability to influence and build work relationships among a diverse workforce
  • Strong organizational and time management skills with emphasis on office management
  • Motivated individual with ability to efficiently multi task, work under pressure, handle interruptions and meet deadlines
  • Ability to identify and determine problems, analyze information and implement solutions
  • Capable of taking initiative, assuming responsibility and handling confidential information with discretion
  • Ability to work independently and in a team environment
  • Must possess a learning orientation to changing technology
  • Proficient in: Microsoft Excel, Outlook, PowerPoint and Word
  • Valid US or Canadian driver’s license
108

Support Representative Resume Examples & Samples

  • Computer/Mathematical abilities
  • Detail/Multi-task oriented
  • Oral/written communication skills
  • Initiative
  • Mathematical abilities
  • Prioritization abilities
  • 10-Key
  • Intermediate computer/Software skills
109

Dcgs-a FOS System Support Representative Resume Examples & Samples

  • A bachelor's degree in Computer Science, Mathematics, or other Engineering or Technical discipline and 3 years of professional work experience is required (three additional years of applicable experience with appropriate certifications may be substituted for the degree)
  • At least 2 years’ experience with either DCGS-A v3 or another DCGS-A family system
  • Demonstrated ability to provide DCGS-A systems overview training to key stakeholders
  • Ability to brief at a high stakeholder level (e.g Military Commanders or Corporate Leadership)
  • Ability to attend high stakeholder level briefings and identify key strategic takeaways
  • Demonstrated experience with virtualization in a DoD environment
  • Must be self-starter, willing to take complete ownership of complex technical problems
  • Should be able to think clearly and articulate with appropriate level of abstraction his/her thought process on complex technological issues
  • Working knowledge of storage systems and automation
  • Understanding of networking technologies
  • DoD 8570 IAT Level 2 certified (baseline security certification i.e. CompTIA Security+ce) and (technical computing environment training or certification i.e. Server+) prior to start of work
  • Secret Clearance Required. TS/SCI Eligibility needed based on final work assignment
  • Direct DCGS-A FSE / FSR experience in AFG/IRAQ
  • Demonstrated experience with software developers or Lab Management operations
  • DCGS-A V3.X FSE Course
  • DCGS-A V3.X FSE Instructors Course
  • DCGS-A V3.X NETT Course
  • DCGS-A V3.X NETT Instructors Course
110

Credit Support Representative Resume Examples & Samples

  • Process, post and reconcile all cash payments including customer checks, wire transfers, ACH deposits and credit card receipts
  • EDI invoice processing
  • Process all misc invoicing and credit memos relating to return material; various rebates, and pricing credits
  • Perform all other related duties as assigned
  • Knowledge of seasonal, geographical and economic aspects of marine electronics industry
  • Intermediate MS Excel skills strongly desired
  • Experience with an ERP or MRP System, SAP strongly desired
  • Experience in a manufacturing environment strongly desired
111

Mortgage User Support Representative Resume Examples & Samples

  • Two to three years mortgage originations experience
  • Solid mortgage experience
  • General knowledge of policies, plans, procedures, products and regulatory requirements within mortgage
  • Mortgage Originations
  • Enhanced Computer Skills (adding local and network printers, understanding of IE settings, familiarity with VPN, etc.)
112

Online & Mobile Banking Support Representative Resume Examples & Samples

  • With respect to U.S. Bank’s digital products, will be expected to have a deep understanding of Online and Mobile Banking along with all features and functions offered within those platforms
  • Provides extensive troubleshooting to resolve issues specific to digital products, including but not limited to browser, computer and device troubleshooting
  • Ability to identify/quantify trends within calls received and has the ability to engage in and/or lead discussions that result in creative problem solving
  • Demonstrate the ability to navigate customers through digital products via the use of probing questions, especially in situations where unable to see what the customer sees
  • Learning about new technology and how it impacts users
  • Keeping up to date on the latest and greatest mobile devices, operating systems, browsers and computers
  • Identifying solutions to problems that are unique or those in which you don’t have a clear guide on where to start
  • Finding the fastest path to resolution
  • Have experience in troubleshooting software and hardware used to access websites and mobile apps
  • Have a thorough understanding of computers, browsers and mobile devices
  • Are driven by the prospect of identifying trends or root causes to issues
  • Enjoy articulating the results of finding root causes to other groups to help better customer experiences
  • Have the ability to decipher the customer’s need and professionally explain the features and functions within the digital platforms such as (but not limited to) Bill Pay, Peer to Peer payments, funds transfers and transactional related inquires
  • Have the ability to provide world class customer service to all customers irrespective of the customer’s technical aptitude or limitations
  • Understand the importance of resolving the customer’s issue upon first contact
  • Minimum 12 months of customer service related experience
  • Eighteen months of professional work experience in a technical support or help desk operations environment
  • Ability to transfer technical language to customer friendly language
  • Excellent technical problem-solving skills
  • Ability to multi-task and work with multiple systems
  • Proficient typing skills
113

Field Scheduling / Support Representative Resume Examples & Samples

  • Receive inbound calls regarding appointment scheduling with field hearing professionals and partner providers in locations across the U.S
  • Schedule appointments/visits according to care plans and staff availability
  • Make outbound calls to remind customers of their appointments
  • Monitor and analyze calendars, dashboards and various list views in order to maximize the customers and the field hearing professionals time
  • Use problem solving skills to resolve scheduling conflicts
  • Follow up on cancellations and no shows to assist with re-scheduling
  • Provide directions in areas you are unfamiliar with, using instructions and google maps
  • Provide scheduling support for calendar adjustments for sick leave, vacation, long term leave
  • Manage documentation around appointment information and directions to locations
  • Document and maintain accurate customer records
  • Basic tasks are completed without review by others
  • Bilingual Spanish or Chinese a plus
  • 1+ years of experience in call escalations
  • Accuracy and attentiveness to detail Critical Thinking, proven problem solving abilities
  • Team player - Building synergy between co-workers, different departments and managers
  • Ability to change and try new things
  • Ability to be flexible in daily assignments
  • Ability to work with and maintain confidential information
  • Passion for helping customer with their healthcare needs
114

Cbna-o&t-operations Support Representative Resume Examples & Samples

  • PDC reconciliation
  • Payment refund and posting confirmation
  • GL Proofing, monitoring and escalation
  • Monitoring and escalation of PDC payments
  • Dormant monitoring on un-posted payments
  • Perform back ups and other ADHOC functions
  • Preferably with accounting background, or related course
  • Ability to work fast-paced, pro-active and can multi task functions
  • Proficient in MS excel
115

Cbna-o&t-operations Support Representative Resume Examples & Samples

  • Preferably accounting graduate/related course with accounting background
  • High proficient in MS Excel knowledge in Visual Basic is a plus
  • Ability to work fast-paced, pro-active and can multi task different functions
  • Should be a team player with good interpersonal and communication skills
  • Willing to render overtime on weekends/holidays
116

Payroll Support Representative Resume Examples & Samples

  • Ensuring timely and accurate processing of employee data received in payroll which includes all individual employee data as well as mass data received on spreadsheets
  • Managing payroll data using related HR systems, running queries and performing regular audits on data
  • Possessing basic knowledge of federal and state (wage and hour) labor laws as related to the calculation of pay for hours worked as well as payroll-related regulations governed by these agencies for the purpose of answering employee-related questions
  • Possessing basic payroll knowledge including federal and multi-state tax laws as related to the taxability of pay as well as payroll-related regulations governed by this agency for the purpose of answering employee related questions
  • Maintaining phones within the payroll call center and ensuring all phone calls are tracked within the Service Now system
  • Logging data received for the purpose of processing payroll into the Service Now system
  • Making decisions on data received as to the escalation process within Service Now to ensure the information is processed within the required time frames
  • Demonstrating the ability on a continuous basis to learn, understand, and transfer knowledge related to Service Now
  • Responding accurately to all employee-related questions within the required time frame as set by management
  • Working with 3rd party vendors to ensure timely processing of employee data
  • Understanding individual and team metrics and assisting with documenting Service Now metrics
  • Exercising strong customer service skills including listening skills and problem-solving skills relative to customer, plant and vendor inquiries
  • Exercising timely and accurate decision-making capabilities to quickly and effectively resolve customer issues resulting in customer satisfaction
  • Preparing and updating various metrics and spreadsheets
  • Preparing reports to meet weekly, monthly, quarterly, and annual requirements
  • Possessing an intermediate level of payroll knowledge
  • Maintaining strong working relationships with plant and HR resources
  • Serving as subject matter expert within specialized areas
  • Identifying areas for process improvement and assisting in implementation
  • Demonstrating proficiency in answering intermediate payroll processing questions
  • Initiating learning of functions and processes for development
  • Coordinating and owning training for self and others
  • GED or High School diploma
  • Minimum of 2 years of payroll-related work experience or equivalent
  • Superior customer service skills
  • Service Now experience
117

IPM Support Representative Resume Examples & Samples

  • Be the customer’s primary point of contact, build positive rapport and communicate appropriately until the issue is resolved and the customer is satisfied
  • Help to analyze and identify issue severity levels and follow appropriate procedures for various types of customer situations
  • 2+ Years of customer service experience, preferably in a technical contact center supporting enterprise customers
  • Demonstrated experience with MS Office Suite and CRM systems
  • Bachelor’s degree preferred, but will accept equivalent experience in field- High level of determination to follow issues through to resolution- Ability to work independently and in a team environment- Ability to multitask and dynamically prioritize tasks
  • Proficiency in Microsoft Windows OS- Experience with Atlassian products is a plus. (JIRA & Confluence)
  • Experience with browser technologies including a thorough understanding of cookies, security controls, extensions and add-ons for Google Chrome
  • Able to understand, modify, and troubleshoot customer data configurations and spreadsheets
  • Industry pluses: classified listings websites, travel websites, online advertising, or B2C websites
118

Service Operations Support Representative Resume Examples & Samples

  • Monitoring and administering managed services bank customers ATM fleets in relation to performance, to ensure SLAs pertaining to processing and uptime availability are achieved
  • Providing technical support pertaining to bank customers, internal and external vendors and 3rd party service providers
  • Acting as primary escalation point for internal and external customers regarding issues on various bank ATM terminals
  • Escalating to Sr. Support and Management as major incidents and problems occur
  • HS diploma or equivalent required. Some industry specific (ATM, Financial and or IT) post secondary computer/technical education preferred
  • Minimum of 3 years in a similar role within a technical customer service/support
  • Demonstrates a customer-focused and action oriented approach
  • Possess excellent interpersonal skills
  • Possesses autonomy, initiative, and a strong sense of accountability
  • Capacity to meet deadlines and to work under pressure
  • Flexibility to work a variety of shifts, including evenings, weekends and overnights
  • Experience working in a contact center environment, with an understanding of equivalent operational experience
119

Retail Support Representative Resume Examples & Samples

  • To visit all nominated retailer accounts within the area to ensure all PPG products are presented to their best effect and negotiate additional off-site displays to maximise individual store sales. Report and confirm completion of these tasks in the store log after each call
  • To carry out merchandising activities on a daily and weekly basis as required to ensure all service levels are maintained. This includes cleaning and tidying displays, replenishing POS and completing equipment checks
  • Working with the store colleagues to monitor and maintain good stock levels by making recommendations on the required adjustment to minimum and maximum stock levels in stores. Investigate all out of stocks as necessary, to ensure these are minimised
  • Re-stock fixtures from recent deliveries as required
  • As primary PPG representative develop and maintain close professional relationships with store management and departmental personnel, to maximise sales and develop the business. This relationship should be developed so that you are considered part of the store team
  • Complete regular training with store staff to improve knowledge of our products to enable them to better advise their customers with a view to increasing PPG sales
  • Be seen as the expert in retail tinting by your stores. This includes advising on best practices, ensure all daily and weekly tinting machine maintenance is completed and that good levels of colourant stock are maintained
  • You should have excellent technical product knowledge to enable you to confidently advise customers on the best choice of paint products for their projects
  • To provide and maintain good in-store stock levels of PPG point of sale materials as appropriate to maximise exposure and sales. This includes negotiating with the store to secure the best possible location for PPG point of sale
  • To implement retailer range reviews on schedule in accordance with management instructions and regularly monitor all store fixtures to ensure compliance with customer in store standards
  • Develop an in depth understanding of both PPG and retailer systems and procedures to ensure the timely and professional resolution of all store level issues and enquiries
  • To liaise with Technical Advisory department to resolve outstanding customer complaints and assist with product uplifts as necessary to ensure a speedy conclusion of issues
  • To manage the in store program of events in your stores. This includes running in store demonstrations as well as providing additional customer services to support the store during busy periods. This may include assisting with market research and special merchandising projects to further develop the business
  • To be actively aware of and report to the National Account Manager, using the appropriate reports, all competitor activity, new products and promotions to ensure a full understanding of the market place
  • Use your local knowledge to help the store maximise the sales of products relevant to your specific region. E.g. Capture increase sales of masonry paint seen in coastal regions`&#96
  • Develop store knowledge to enable to be able to advice customers of locations of alternative products in stores. Need to deliver excellent customer service even if not directly selling a PPG product
  • Complete monthly 1 to 1 meetings with your line manager and complete all necessary PPG training requirements
  • Attend national meetings at the Birstall head office site when required as well as attending all regional meetings
  • Product knowledge of paint desirable
  • Efficient planning and display skills to display products to the best effect, highlighting promotional offers where appropriate
  • An approachable personality with excellent communication, organisational and interpersonal skills
  • Must be self-motivated and able to effectively priorities workload
  • Basic DIY knowledge
  • Proficient in Microsoft excel and word and using email
  • Full, clean driving licence
  • Flexibility around working hours and travel essential, including some late evening and weekend working, and overnight stays when required
  • To participate in training and development as required
  • Attendance and support at Sales meetings, Trade Shows and any other Commercial events as required
120

Agent Support Representative Resume Examples & Samples

  • Fielding inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service
  • Customer service reps will counsel customers/agents on underwriting eligibility and policy coverage and/or options
  • A customer service professional will review phone requested cancellations and reinstatements and make appropriate decisions to resolve
  • Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries
  • May provide agency and internal support on information input processes
121

PC Support Representative Resume Examples & Samples

  • Provide technical support for Microsoft Windows, Microsoft Office and custom applications
  • Troubleshoot hardware issues on desktops, laptops, mobile devices and printer
  • Install, modify, or repair software and hardware
  • Resolve internet, intranet and VPN connection issues
  • Unlock user accounts and reset passwords
  • Log all incoming support requests into custom issue tracking software
122

Global Support Representative Resume Examples & Samples

  • 3 years of relevant working experience, with 1 year (minimum) handling customer support duties or any client facing role which included problem solving tasks
  • International exposure
  • HR, Payroll or financial service delivery experience is a plus
  • Excellent verbal and written communication skills. Perfect communications skills facing user groups
  • Empathic, energetic and engaging, able to easily convey concise messages to the audience
  • Strong analytical, problem solving and organizational skills, highly methodical working habits and exquisite attention to detail
  • PC skills: Word, Excel, Power Point, ticketing tools (such as JIRA), CRM (such as Siebel), webconferencing applications and remote control software
  • Excellent command of the English language. Additional languages are pluses (Spanish is recommended)
  • University degree or equivalent in education or experience
123

System Support Representative Resume Examples & Samples

  • Proficient in the support of one of the following
  • Perform moderate to complex problem resolution
  • Provide general reporting on data/status to management as requested
  • Participate in product or system testing and review as required
  • Secure and keep confidential product and customer data
  • Participate in projects as well as process improvement initiatives
  • Experience working in a support center or equivalent environment
  • Tech Support: Experience working with computer networks & internet software. Preferred knowledge includes: MIS, technology testing, Citrix, networking, internet services, client server, SQL scripting, database tables, Windows registry and application permission keys
  • Awareness of the larger business conditions that will impact day to day work
  • Intermediate Microsoft Office skills
  • Advanced professional communication skills both written and verbal
  • Ability to perform job duties in accordance with standards
  • CPA, EA, or other Accounting Certification is a plus
124

PEX Functional On-site Support Representative Resume Examples & Samples

  • Oversee PEX implementation, upgrades, and disposition; ensure PEX hardware and software versions are compatible
  • Manage PEX security permission levels, user list, and access levels
  • Troubleshoot PEX software, hardware problems found by the user at the unit or squadron to provide problem identification, resolution and tracking to include logging the problem, duplicating through testing and analyzing until a resolution is found
  • Maintain control and cognizance over USAF unclassified/classified d
  • This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities
  • Dependent upon local unit requirements, knowledge of networking hardware/software over classified and unclassified government networks may be required
  • Dependent upon local unit requirements, four years’ experience administering infrastructure support to mainframe and / or client server systems and/or DOD systems may be required
  • Associate's degree and two (2) years' experience preferred
  • Or Technical School Certification related to computer systems
  • Or the equivalent military training in Standardization/Evaluation, Training scheduling and/or readiness
125

Lead Specialized Support Representative Resume Examples & Samples

  • The Lead Specialized Support Rep is to be fully proficient in the responsibilities of the department's Service Support Specialist & Sr. Specialized Support Rep roles
  • Knowledgeable in all department systems, resources and support services and serve as a knowledge resource/SME to the team
  • Serve as a department liaison to the various Visa Inc. product and service managers, as well as the department delegate in the manager's absence
  • The Lead Specialized Support Rep will utilize our internal e-Workforce Management(e-WFM) application(s) to manage agent schedules and to run schedule reports
  • Responsible for updating schedule exceptions, temporary schedule changes, and permanent schedule changes into the system directly and via emails sent to the e-WFM department
  • Responsible for sending emails to manager to obtain clarity on schedule information and to ensure schedule accuracy
  • To assist with adding new hire agents into the system(s) and the removal of departing agents upon termination and assisting with applicant interviews
  • To assist with new hire training, on-going Quality Assurance checks and coaching sessions with all support staff
  • Responsible for maintenance of rosters for the department to determine current FTE count/needs and headcount by shift
  • To assist with and to run attendance reports, check-in summary reports, and forecast reports from e-WFM tool and to send the information to production manager, including any attendance and production exceptions
  • To assist with and run additional workforce related ad-hoc reports as needed and to pull data from e-WFM and other in-house CRMs at the request of the Resource Planning Analysts, to assist the department in meeting project deliverables
  • To assist with and monitor Attendance and any Key Control policies and notifying neighboring leads and managers and department manager of non-adherence to schedule and any audit findings
  • To assist with and maintain performance measure matrixes and follow-up coaching
  • Responsible for any ad-hoc reporting and department projects needed in support of the department
  • To assist with any additional duties as needed in support of the Visa Call Center, Digital Specialty Services and the neighboring support teams and departments, including delegation of department resources, as well as assisting with current department volumes
  • The incumbent in this position must be able to work independently with minimal supervision to reach established goals
  • Must have been in previous role as Sr. Specialized Support Rep role for a minimum of one year
  • Excellent verbal and written communication skills are essential. Experience with scheduling software (such as e-Workforce Management) and ACD reporting systems (such as Avaya CMS Supervisor) is recommended
  • The incumbent should be extremely organized and detail-oriented and should be skilled in all Microsoft Office applications
  • Solid understanding of the payment card industry
  • Candidate must demonstrate ability to set priorities
  • Position requires accuracy and attention to detail
  • Must have sound knowledge of bankcard operations and Visa Products and services
  • The analyst should be comfortable using most Microsoft applications with a focus on Excel, Outlook, Word, PowerPoint, as well as in-house GCAS's CRM tools, including production system(s): Siebel, VSAFE and GENESYS's suite of applications and the most relevant/popular social media channels
  • The incumbent should be familiar with telecom tools, such as CISCO IP phones and related technologies
  • In addition, experience with call routing technologies, including AUDIX and alternate voicemail systems, as well
  • The analyst should have a working knowledge of the latest smart phone technologies and mobile applications
  • The incumbent should also possess a minimum of 2-4 years of GCCS/Visa Call Center experience
  • The incumbent should also possess a minimum of 2-4 years of customer service experience
  • Ability to work 3rd shift schedule is a MUST
126

Retail Support Representative Resume Examples & Samples

  • Support the entire store operation from managing inventory and processing shipments to quality assurance and everything in between
  • Ensure your store is compliant through auditing, reporting and educating other team members on store operations
  • Identify operational gaps and implement solutions
  • Welcome customers, make them feel at home and help them explore your store
  • Deliver and maintain the best product displays and interactive demos for customers to experience
127

Partner Support Representative OEM Resume Examples & Samples

  • Degree in Business/IT preferable
  • Strong attention to detail and proven experience in effective handling of high volume of tasks in short timeframes
  • A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
  • Experienced IT User – Outlook, Excel, Word, PowerPoint
  • Fluent English and additional European Language a distinct advantage
  • Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP OEM Partners
  • Supporting Partners with the processing and submission of Royalty Reports on Q2C or via e-mail globally
  • Handling emails and phone calls from SAP Account Executives
  • Provide training to both Account Executives and partners on Royalty Reporting globally
  • Quote support & quality check globally and within agreed SLAs
  • Cloud quote processing globally and within agreed SLAs
  • Quote to Cash & royalty report support to all regions
  • PRM Support to Partner Service Advisors globally
  • Other OEM tasks
  • Flexibility around working hours may be required
  • Experience gained in the IT/Software sector is an advantage
  • Second European language an advantage
128

Logisitics Operations Support Representative Resume Examples & Samples

  • Experience supporting remote locations
  • Extensive experience with MS Access
  • In depth systems integration background
  • Bachelor OR Master's Degree
129

Clinical Support Representative Resume Examples & Samples

  • Nursing background or appropriate relevant background required. Wound care certification preferred. Bachelor’s degree in nursing, business, or related field preferred
  • 3-5 years wound care experience within a clinical setting. Industry experience with ability to influence preferred
  • An understanding of how clinical function ties into the success in sales as well as profitability of a company
  • Able to understand the personal needs or motives of others, and appeal to people to increase their motivation
  • “Hands on” style with confidence to jump in and learn as you go
  • Must be able to travel up to 10% and may include overnight and/or weekends
130

Consumer Services Support Representative Resume Examples & Samples

  • The Customer Support Representative will show the flexibility necessary to adjust to changing/additional duties and responsibilities as the department and company changes
  • Additional responsibilities may be delegated to the Customer Support Representative in order to assist the department and company with meeting their goals and mission
  • Minimum of 2 years of customer service related experience or training
  • Minimum of 1 year sales or up-selling experience Must be able to handle 75+ calls per day
  • Must be able to meet minimum revenue goals
  • Requires attention to detail and the ability to adapt to change
  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
  • Ability to type 40+ WPM
  • Experience working in a team environment and assisting others as applicable
  • Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
  • Must be flexible to work any shift during business hours, currently Monday – Saturday, 8AM - 8PM (hours subject to change to meet business needs)
  • College degree preferred; minimum high school diploma or general education degree (GED) required
131

Telesales Support Representative Resume Examples & Samples

  • College degree desired but not required
  • 1-2 years B2B sales or high level customer service experience
  • Telephone sales or meeting qualification experience is a plus; as is knowledge of health benefits and insurance products
  • Experience with CRM is a plus
132

PEX Functional On-site Support Representative Resume Examples & Samples

  • Maintain control and cognizance over USAF unclassified/classified data
  • Must be able to identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelationships, and anticipate customer need
  • Or Associates Degree with six (6) year's related experience
133

Elavon Technical Support Representative Resume Examples & Samples

  • Technical, trade or business certificate
  • Two to four years of experience in software content, internet and system administrator activities
  • General understanding of the technical aspects of telephony equipment, systems and vendor capabilities
  • Thorough knowledge of distributed computing environment and internet
  • Thorough knowledge and understanding of central server, personal/micro computers, peripheral devices, telephony and transmission
  • Well-developed understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable
  • Excellent verbal, written and interpersonal communications skills
134

Support Representative Resume Examples & Samples

  • Must be proficient Microsoft office (Word, Excel, Outlook and PowerPoint)
  • Must be fluent in English and Chinese (written and spoken)
  • 2+ years experience in cargo sales/operations activities
  • Must be legally authorized to work in China for any employer without sponsorship
135

Technical Support Representative Senior Resume Examples & Samples

  • May participate in development of information technology and infrastructure projects
  • 4+ years of experience providing end-user LAN/WAN support required
  • Experience supporting network operating systems: Windows 2003/2008/2008R2 preferred
  • Experience troubleshooting MS Exchange preferred
  • Experience supporting Citrix preferred
  • Ability to create and maintain rapport with end users
  • Willing to work any schedule Monday through Friday hour of operation 5 AM to 6:30 PM
136

Health Systems Support Representative Resume Examples & Samples

  • Carries out responsibilities in accordance with the organisation's policies, procedures, and state, federal and local laws
  • Promotes and supports key brands as directed by the senior management and the Brand and Generic Marketing teams
  • Supports Company new product introductions and/or special promotions as directed by senior management
  • Maintains and builds business by focusing on current key customers and potential customers
  • Assists with any inbound/outbound consumer programs assigned to the Telesales department
  • Adheres to personal performance and productivity standards established by Department management
  • Responds to situations which require immediate and effective action
  • Responds to changing priorities and goals as directed
  • Complies with Company policies and procedures, including safety rules and regulations
  • Effective management of territory base
  • Sales & Marketing practices, trends and applications in the pharmaceutical industry
  • Standard office procedures, practices and protocols, including standard phone functions
  • Basic sales and customer service principles
  • English usage, spelling, grammar and punctuation
  • Product and industry specific information
  • Promotions, Sales, and Marketing strategies
  • Current Company policies and procedures, including safety rules and regulations, and ethical standards
  • Computer systems and software applications
  • Numerical calculations
137

Product & Technical Support Representative Resume Examples & Samples

  • Troubleshooting skills
  • Contact Centre/Helpdesk Experience: familiarity with phone and CRM systems; ability to type, listen and talk at the same time
  • Demonstrated experience and skill in handling difficult customers
  • Demonstrated ability to problem-solve complicated issues on the phone
  • Able to prioritise conflicting tasks in timely manner
138

Services Support Representative Resume Examples & Samples

  • Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
  • Provides technical support of hardware, systems, sub-systems and/or applications
  • Assists with navigating around application menus, may be required to remote into customer's computer
  • Troubleshoot network connectivity issues, working with remote employees on a corporate network
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
  • Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate
  • Previous computer technical support preferred
  • A+, MCP, Dell or other industry identified certifications are preferred
  • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
  • Understanding of Active Directory to unlock and reset passwords
  • Proficient with troubleshooting all Windows Operating systems
  • Ability to troubleshoot and resolve email issues, specifically MS Outlook
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues
139

Student Support Representative Resume Examples & Samples

  • Respond to all customer inquiries (phone, email, chat) in a timely and professional manner
  • Take the initiative to resolve any escalations or complaints
  • Have a positive and friendly demeanor and demonstrate the ability to remain calm and professional in all situations
  • Exhibit strong listening skills and ability to stay focused on the student experience
  • Answer questions about products and services and assist with system navigation
  • Process orders with a high level of accuracy
  • Utilize training resources to build your knowledge of our students, products and services
  • Positive, self-motivated, professional attitude and desire to help people
  • Continually meet and exceed customer expectations
  • Maintain a positive representation of our company and associated brands at all times
  • 1 - 3 years related experience
  • Exceptional telephone skills and etiquette
  • Excellent customer service and interpersonal skills
  • Strong organizational skills with the ability to multi-task and remain detail-oriented
140

EDI Website Support Representative Resume Examples & Samples

  • Responds to requests for first level support and general technical assistance via phone and email
  • Assists all customers with their questions about any of our supported software, applications and computing platforms
  • Diagnoses and resolves technical software issues
  • Creates, manages/monitors, and configures submitter accounts
141

Account Services Support Representative Resume Examples & Samples

  • Responsible for assisting customers through phone, online chat, email, etc, using provided resources (knowledge database, etc)
  • Support co-workers and promote a positive work environment
  • Client Support: tax, accounting & audit principles, practices and legislation/regulations preferred
  • Order & billing processes and procedures preferred
  • Is persistent in overcoming challenges to accomplish goals
  • Demonstrate an ability to making a difference daily, upholding commitments, being curious for knowledge, speaking up and sparking innovation
  • Intermediate to advanced desktop and mobile computing skills, working knowledge of internet browsing and searching
  • Ability to diffuse and provide effective resolution to customer complaints
  • Ability to articulate complex information clearly
  • Detail oriented and able to own, organize, and prioritize workloads to handle multiple top priorities
  • Ability to work constructively in a fast paced, collaborative, matrixed team environment
  • Demonstrated ability to work independently and meet deadlines with full supervision
  • Ability to work a changing schedule, may include overtime as required to meet business needs
  • MCITP, MCSE, CCA, Network+, Server+, A+ Technical Certification a plus
142

ATM Technical Support Representative Resume Examples & Samples

  • Diagnoses and resolves ATM faults, using documented troubleshooting instructions
  • Handles problem recognition, research, and resolution steps
  • May require follow-up but is capable of handling most issues without escalation to a higher level of expertise
  • Support is related to external clients
  • Requires in depth knowledge of ATM functionality,
143

Product Information Support Representative Resume Examples & Samples

  • Bachelor's degree or higher from an accredited university
  • Minimum three (3) combined years of customer service and/or sales experience
  • Must be fluent (written & verbal) in English and French/French Canadian
  • Possesses exceptional customer service competencies
  • Enjoys helping and interacting with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction
  • Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
  • Ability to work in a high-volume, rapidly changing environment
  • Ability to work in a team environment and willing to collaborate and compromise, including team leadership
  • Strong Active Listening skills
  • Ability to follow through with commitments and show concern for the needs of others
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Strong organizational skills with the ability to stay focused on tasks
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Prefers to stay busy with a full workload and enjoys meeting challenges
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
144

Bbone Support Representative Resume Examples & Samples

  • Receives and records incident-related information using a variety of tools, techniques, and procedures
  • Uses knowledge and skills to address customers’ needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer
  • May work directly with other support teams, as needed to resolve customer issues and request enhancements for our products
  • Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Is accessible and available to multiple customers
  • Establishes priorities and communicate rationale and time frame clearly to customers. Overcomes constraints to meet established deadlines
  • Actively contributes to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
  • Provides exceptional client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments
  • Manages customer expectations through to successful completion and user satisfaction
  • Provides after hours coverage through on-call pager on a rotating basis throughout the year to support clients on weekends
  • Strong desire and passion for learning new technologies, investigating technical problems, and helping customers
  • Comfortable troubleshooting technical issues via phone/email/chat
  • Strong organizational and multi-tasking skills
  • Demonstrated ability to accept feedback, engage in self-reflection, and transform that process into performance improvement
  • Regular and predictable attendance is an essential function of the job
145

Partner Support Representative Resume Examples & Samples

  • 2-5 years in a B2B or B2C facing role
  • Project Coordination or Project Management or Account Management experience
  • Data collection, analysis and application
  • Proven track record of problem solving
  • Proficient with Microsoft Office Suite of Products
  • Solar or home automation industry experience
  • Process development and improvement
  • Cloud based CRM/ERP (NetSuite, Salesforce, etc)
146

Contact Center Digital Support Representative Resume Examples & Samples

  • Minimum 2 years customer service experience preferred; banking experience is a plus
  • Proficient in using a personal computer in a windows environment required
  • Knowledge of web/mobile browsers
  • Understanding of mobile devices, operating systems
  • Understanding of how to remove cache and cookies
147

Lead Business Support Representative Resume Examples & Samples

  • Interact with partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines
  • Log, assign and track progress of customer queries and requests from receipt to completion, recording progress of these on a regular basis
  • Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
  • Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security
  • Manage performance against key performance metrics (customer satisfaction, service level compliance, transactional accuracy etc.)
  • Proactively resolve customer and business issues (working with Business stakeholders and internal GBS Europe Teams where applicable)
  • Take ownership and resolve escalated issues. Escalate activities that are not actioned by assignees
  • Manage and maintain customer expectations, referencing pre-established service level agreements where applicable
  • Act as an escalation point for issues raised by the business, the customer or other partners and the wider team (financial, legal, reputation)
  • Plan, implement and support operational optimization, continuous improvement and business excellence oriented projects and initiatives. Support the development of a continuous improvement culture throughout immediate teams
  • Participate in Customer Service and Business driven projects providing process input to project management ensuring that outcomes meet operational capability
  • Support Team Leads through the escalation of critical operational / commercial and performance issues
  • Exhibit strong Team Player characteristics, constructive communication and active listening skills at all times
  • Bachelors degree or equivalent experience required
  • High Level of IT proficiency in Microsoft packages
  • High understanding of the business requirements and strategy
  • Excellent Customer Service skills towards both internal and external partners
148

Icontent Support Representative Resume Examples & Samples

  • Detail-oriented, technically-inclined problem solver
  • Enthusiastic, reliable professional with excellent communication and interpersonal skills
  • Bachelor’s Degree in computer-related field or 2 years of relevant work experience
  • Must be able to obtain and hold a security clearance
  • Knowledge of network architecture, and TCP/IP
  • Support of enterprise-level applications
  • Experience with a major CRM application (RightNow, ZenDesk, Remedy, Pivotal, etc.)
  • Experience with HTML, XML, and Javascript
  • Knowledge of the AICC and SCORM learning standards
  • Experience with a Learning Management System (LMS), preferably the SuccessFactors LMS
  • Final degree (e.g. business administration, psychology, economics, computer sciences) or equivalent work experience
149

Service Desk Technical Support Representative Resume Examples & Samples

  • Strong customer focus and orientation
  • Proven soft skills (strong courtesy and conflict management skills)
  • Strong time management skills
  • Ability to troubleshoot independently and efficiently to meet service level agreements
  • Must be open to working weekends and after-hour shifts
  • Minimum 2 years of Hardware and Software troubleshooting experience
  • 2 years of Windows experience
  • 2 years networking experience (Wireless, TCP/IP, DHCP, Ethernet, VPN)
  • HDI certified (Customer Service, Support Center Analyst, or Desktop Support Technician)
  • ITIL Foundations certified
  • Experience with Automated Call Distributor phone systems
  • Minimum of 2 years of help desk/call center experience
  • Minimum of 2 years of experience with Incident and Problem Tracking Service Management software
150

General Ledger Support Representative Resume Examples & Samples

  • Performs research on accounts and make appropriate corrections or adjustments in accordance with standard procedures and established timelines. 
  • Completing reports and providing support to all case processing departments.  
  • Processes transactions while ensuring accuracy, completeness and timeliness. 
  • Responds to and resolves inquiries
  • Personal computer and 10 key skills required
  • At least one year of customer service experience in a banking environment preferred
  • Ability to identify and resolve/escalate complex problems with minimal guidance
  • Strong problem-solving and decision making skills
151

Business Support Representative Resume Examples & Samples

  • Interact with internal customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines
  • Provide a level of customer service consistent with the set KPI’S, Service Level Agreements and Customer Service function’s core values
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems
  • Display flexibility and adaptability to work with and assist other teams within the organisation
  • Compliance with Company Policies
  • Adhering with the tasks outlined in the EMS/QMS Systems of GBS
  • Manage the pricing master data which includes customer hierarchy, prices, discounts, rebates, contracts, investments, promotions, Net Hard Floors (NHF), Target List Prices (TLP) etc
  • Ensure that Delegation of Authority is in place for any amendment of existing data and for new requests
  • Validate and control all pricing requests from Company Policies point of view
  • Responsible for maintenance of pricing, rebate, offer, contract management calculators/tools
  • Support sales with managing set-up of complex prices structures for key customers
  • Support and manage complicated price/invoice related query or complaint
  • Manage reporting on a regular and ad hoc bases
  • Minimum 1-2 years relevant Customer Service, Pricing knowledge
152

Program Support Representative Resume Examples & Samples

  • Facilitates communication between system developers system customers and other stakeholders
  • Maintains the integrity of various data processing procedures
  • Ensures the department maintains and executes standards
  • Updates the applicable tracking system status reports
  • Facilitates the understanding and use of change management best practices procedures and methodologies to application development teams
  • Assists in the facilitation of change notification to the end user community
  • Provides status and communication on projects to the next level of management
  • Complies with all appropriate policies procedures and safety rules and regulations
  • Strong computer skills in order to operate effectively with company systems and programs; detailed knowledge of applicable computer applications used at ICS
  • Working knowledge of wholesale supply chain operations and industry knowledge
  • Working knowledge of change control standards applications and practices
  • Demonstrated ability to work in a project team environment
  • Ability to prioritize work load and consistently meet deadlines
153

Rider Support Representative Resume Examples & Samples

  • Answering rider email correspondence
  • Keeping riders happy by providing excellent customer service
  • Assisting operations teams with rider administration
  • Ad hoc data entry tasks
154

Restaurant Support Representative Resume Examples & Samples

  • Investigate and resolve escalated customer complaints and queries to provide satisfaction and secure positive relations between Deliveroo partners and customers
  • Be confident dealing with customer enquiries via the telephone in an efficient and timely manner to guarantee customer satisfaction and brand loyalty with every order and enquiry
  • Proactively liaise with Restaurants to ensure all escalations are dealt with efficiently
  • Actively and diligently monitor and provide customer feedback to relevant departments to help continually improve Deliveroo’s customer experience
  • Investigating and resolving restaurant issues in a timely manner
  • Experience working in Customer Service or Hospitality
  • Genuine passion for providing the highest level of service
  • Ability to use multiple systems and multitask in a fast paced environment
  • Able to effectively communicate to a wide range of people via telephone or email
  • Ability to quickly assess a situation and problem solve to point of resolution
155

Support Representative Resume Examples & Samples

  • Negotiate spot rate pricing with forwarders within given guidelines
  • Proactive outcall telephone sales with forwarding agents and commercial customers
  • Assist customers with all issues regarding our cargo products
  • Participate in outcall programs to customers and actively promote our cargo specialty products to increase regional revenue and manage high-value bookings such as Express, TempControl, Pet Safe, UASecure, TrustUA, and cars
  • Handle all cargo reservations and provide customer service support
  • Update and maintain customer data base and related statistics
  • Liaise between the cargo reservations department, cargo outside sales, sales partners, and customers
  • Provide administration assistance for cargo management and outside sales staff
  • Bachelors degree or 2+ years cargo sales and/or airline/forwarder or equivalent customer interactive experience required
  • Must be fluent in both English and German (written and spoken)
  • Excellent MS Office Skills (Excel, Outlook, Word) required
  • Knowledge of an airline booking system preferred
  • Very good communication skills required
  • Must be able to work both independently and within a team, and handle multiple tasks simultaneously
156

Managed Print Services Support Representative Resume Examples & Samples

  • Support customers via phone and remotely to assist with questions or concerns
  • Assist billing team with meter reading retrieval from customer where data collection agent cannot be connected
  • Fix minor issues for customers on site
  • Assist customers with media and supply orders as well as do inventory
  • Must provide excellent customer service
  • Driving is an essential part of this job so you must maintain a good driving record
  • Knowledge of large and small format devices preferred
  • Must be able to multitask while maintain quality and control
  • 1+ years in a copier/printer support role
  • Great customer service skills
  • Reliable / Self Starter
  • Require internet browser skills for IE and Chrome
  • 1 year + in customer service in a field involving copiers and large format engineering printers. Must have great phone and communication skills and be able to interact with customers onsite. Browser operation is a must as all support functions are processed through various web based applications
157

Integration Services Support Representative Resume Examples & Samples

  • Releases, maintains, modifies, re-creates and cancels order line items, with customer approval, to ensure accurate integration order processing
  • Works closely with internal departments to meet customer integration requirements
  • Creates and monitors transfer and inter-company orders to fulfill integration order product demands by obtaining product ETA's and analyzing product availability within the Tech Data network to ensure minimal risk and freight cost
  • Performs final review of integration order prior to production status and analyzes center capacity
  • Responsible for product inventory management for end-user customer projects to meet production schedules
  • Responsible for implementing total end-user customer project requirements including coordination of work instruction request forms, sku creation, integration order creation and product inventory management
  • Researches and resolves order issues
  • Monitors and updates all assigned orders and communicates order status to customer
  • Develops a rapport with assigned customer accounts to establish strong lines of communication
  • Educates customers and Sales on integration order processing requirements
  • Records order issues and performance metrics in databases to track order errors and productivity measurements.*Performs additional duties as assigned *Meets attendance and punctuality standards
  • Adjust readily to change and adapt as needed
  • Analyze and resolve complex issues and problems in a sound and timely fashion
  • Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take. Able to build solid, effective working relationships with others
  • Constructively work under stress and pressure when faced with high workloads and deadlines
  • Execute instructions and to request clarification when needed. Able to express ideas clearly and convey necessary information. Able to interact effectively with all levels of management
  • Maintain a positive attitude in the face of criticism, rejection, or failure
  • Use common office equipment
  • Perform basic mathematical calculations
  • Prepare/analyze appropriate reports and other business correspondence
  • Provide courteous, timely service when addressing customer questions and concerns
  • Recognize and attend to important details with accuracy and efficiency
  • Think strategically and tactically
  • Able to work independently with minimum supervision. Knowledge and/or expertise in related area of responsibility
  • Able to be immobile for long extended periods
  • Possess strong data entry skills and strong organizational and time management skills, driving tasks to completion
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an advanced level
158

Operations Support Representative Senior Resume Examples & Samples

  • Processing incoming mail and ensuring that it is forwarded to the correct departments
  • Account research for both unapplied and/or misapplied payments
  • Satisfying document requests
  • Working with settled / paid accounts and credit balance reimbursements
  • Handling direct check issues and inquiries
  • Answering manual letter requests with the appropriate enclosures
  • Scanning reports and other internal documents
  • Accurately updating system records in a timely manner
  • Consistently following up to obtain missing documentation
  • Escalating problem accounts to management
  • Following company and departmental policies and procedures
  • Adherence to all regulatory compliance requirements
  • Working under limited supervision
  • Demonstrating technical / administrative expertise
159

Technology Solutions Support Representative Resume Examples & Samples

  • Provide a timely and accurate response to customer inquiries by telephone, email, and/or online support database
  • Resolve customer product issues, process upgrade requests, and assist with other areas as requested
  • Notify developers regarding defects, enhancements, and follow-up to ensure patch fixes are received, tested and completed; find workarounds and develop test cases for defects and enhancements
  • Provide technical documentation and training to improve the technical expertise of the group; ensure knowledge base solutions are documented in the appropriate database
  • Assist in QA testing of new products and review product documentation (both printed and on-line)
  • Participate in meetings with customers to review all ongoing issues to ensure progress continues without delay
  • Meet all Support targets (i.e. Live Answer Rate, Cycle Times, etc.), as defined by the Support Manager
  • This position does not have any supervisory responsibilities
  • Intermediate Microsoft SQL Server (2000, 2005, 2008, 2012, 2014) experience, Internet Explorer
  • SQL (Scripting language)
  • MS Office (Word and Excel, 2007 – 2010+)
  • Internet Explorer and Chrome
  • Microsoft Windows Operating System
  • Basic understanding of accounting
  • SharePoint
  • VM Ware
  • Crystal Reports
  • Nuance PDF Creator Change
  • LiveCycle Designer
  • Remote Desktop
  • Citrix
160

Technology Solutions Support Representative Resume Examples & Samples

  • Provide timely and accurate responses to customer inquiries by telephone, email, and/or online support database
  • Installs and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Provide technical documentation to ensure knowledge base solutions are documented in the appropriate database
  • Notify second level support and/or developers regarding defects, enhancements, and follow-up to ensure fixes are received, tested and completed; find workarounds and develop test cases for defects and enhancements
161

Infield Technical Support Representative Resume Examples & Samples

  • Qualifications related to the Veterinary industry combined with relevant experience; tertiary qualifications in biological science (or related field) are desirable
  • Minimum 2 years experience in a scientific role and/or experience using diagnostic equipment
  • Experience providing technical support or customer service within a veterinary/scientific environment
  • Passion for a positive customer experience
  • An ability to share technical knowledge and train customers
  • Knowledge of veterinary clinics and an understanding of veterinary medicine
  • Demonstrated ability to plan and prioritise multiple situations in different locations
  • Certificate IV in Training & Assessment would be advantageous but not essential
162

Loan Support Representative Resume Examples & Samples

  • Distribute incoming mail
  • Fulfill requests for information received from various departments
  • Conduct document searches for customers and mortgage servicing staff
  • Provide ad hoc project support as required
  • Ability to meet the needs of internal and external customers by delivering high quality service
  • Proficiency with Microsoft Office products (Word, Excel, etc.) preferred
163

Maintenance Support Representative Resume Examples & Samples

  • Actively pursues supporting maintenance events in their assigned regions
  • Actively participates in the morning fleet coordination calls – follows up on all concerns brought up during the call with the following but not limited to: Materials, Tools, Service Engineering, Aircraft Records, Ramco Help, Component Tracking Specialist, Maintenance Compliance, and United Rotorcraft
  • Expedites aircraft return to service by assisting field mechanics and regional maintenance management with
  • Monitor supply chain to ensure parts are delivered on time (Request through delivery)
  • Coordinate cannibalization of parts as a last resort including recording and tracking replacements
  • Man power availability
  • Manufacturer or vendor support for repairs, tech support etc
  • Acquiring technical and regulatory clarifications
  • Upon request, enters Conditional Inspections and Follow-on Maintenance (CDLs) and Component Replacements (CRs) in Ramco and ensure they are tracking correctly
  • Maintains the Minimum Equipment List (MEL) deferral program by logging and tracking corrective action dates and extensions
  • Process MEL deferrals including tracking and submission to FAA
  • Monitor all open MEL deferrals and ensure they are cleared or extended in accordance with manual procedures
  • Monitor the MEL program on a continuous basis to ensure parts and resources are made available for corrective actions in a timely manner
  • Review multiple deferrals on individual aircraft to ensure there are no safety issues or operational conflicts
  • Maintains Service Difficulty Reporting (SDR) (135.415) process including timely submission to the FAA and processes SDRs from the field including submission to the FAA (iSDR)
  • Supports Materials Department in technical issues relating to part numbers, eligibility, alternate numbers, base-to-base parts transfers, and stock recommendations
  • Oversees the process of issuing special flight permits under Air Methods' CAFP program by completing the necessary forms and obtaining required approvals in accordance with the procedures and instructions contained in the program
  • Backs up the Maintenance Control Desk by answering “rolled” calls from the Maintenance Control Desk
  • Reviews maintenance events prior to release to revenue service
  • Releases aircraft to revenue service
  • Completes research necessary to develop procedures and guidance to address compliance and logistical issues
  • Responsible for a thorough knowledge of Air Methods’ policies and procedures and all applicable CFRs
  • Actively participates in the continuous improvement phase (level 4) of the company’s Safety Management System (SMS) and is familiar with the SMS policies, processes, and procedures
  • Regular scheduled attendance
  • Indicate the percentage of time spent traveling
  • Two year certificate from an Aviation college or technical school and five to eight years related experience and/or training; or equivalent combination of education and experience
  • 3 years turbine powered rotorcraft maintenance experience preferred
  • Must have excellent telephone and communication skills
  • Ability to read and understand aircraft maintenance technical manuals and documents
  • Must possess strong attention to details and accuracy
  • Proficient with Microsoft Suite, including Word, Excel, and Outlook
164

Services & Support Representative Resume Examples & Samples

  • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
  • Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business
  • Previous experience in a contact center or customer service role
  • Must possess basic computer skills including MS Office Suite
  • Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction
  • Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data
  • Ability to manage multiple priorities within a fast paced and high volume environment
  • Ability to work in a tem environment
  • High School or GED preferred
165

Card Support Representative Resume Examples & Samples

  • Must have at least 18 months of experience working in a Financial Institution such as a bank or credit union, a credit/debit card processing environment such as MasterCard or Visa, or a customer service role such as a call center
  • Must have experience working with Microsoft office suite, notably working in Excel using basic pre-built formulas
  • Research customer problems/issues
  • Increase personal knowledge and familiarity with the supported product
  • Keep current on changes and/or upgrades across multiple platforms
  • Provide support for the business and account holder
  • Prepare correspondence, respond to inquiries and fulfill account holder and Financial Institution needs to ensure customer satisfaction
  • Identify and resolve application and service issues and any other questions that may arise
  • Answer general application questions
  • Provide understanding of user's issues when a problem needs to be escalated to a higher level
  • Monitor incoming cases and emails and resolve in accordance with Service Level Standards (SLS)
  • Participate in training programs to continuously improve product knowledge and service skills
  • Ability to work alone or on a team
  • Work with implementation team, technical support and Web developers and other support teams
  • May be required to set up new or make modifications to financial institution programs
  • Document processes and write procedures
  • QA Testing
  • Monitor weekly and monthly reports and invoices for accuracy and resolve any exceptions
166

Sales Technical Support Representative Resume Examples & Samples

  • Conversational in Portuguese and Spanish, fluent in English
  • A warm, approachable, outgoing manner
  • Working knowledge of Microsoft office software and internet browsers
  • Experience using database management systems
  • Highly adaptable to change
  • Technical expertise preferred
  • At least two years of experience in a customer service position
167

HC Support Representative Resume Examples & Samples

  • Provide problem solving and instruction to software end users
  • Create daily support status reports
  • Explain/instruct end users regarding issue resolutions
  • Assist end users with the operation of computer software applications including HealthConnect
  • Participates in KP directed software classes to be able to provide one on one instruction/support of the use of the applications
  • Supports physicians, nurses and staff in the learning process for new software
  • Various positions are under review with a joint Management/Union review committee for appropriate Union/Non-Union status and this position may be considered a union position or may be converted to a union position at some time in the future
  • Previous experience in the health care field
  • End user training experience
168

Internet & Phone Tech Support Representative Resume Examples & Samples

  • Troubleshoot subscriber calls for all Data Residential Customers
  • Troubleshoot subscriber calls for all Digital Phone Residential Customers
  • Review the service calls as they are scheduled by the Call Center Associates to determine if there may be common problems in the same HUB. Work with TOC to determine if the problem may be area wide as opposed to individual. Follow-up with TOC if an area problem is suspected
  • Follow up with the Technical Support Manager and Training Manager on updating the walk thru steps available through Logical and KEY so that a successful walk thru can be achieved on the first call to the Call Center
  • Support the Call Center with technical issues as needed
  • Support field personnel as needed
  • Work closely with Regional Data Center staff to resolve issues quickly
  • Resolve all tickets in a timely manner
  • Communicate pertinent information with Division Technical Operations Center (TOC)
  • Associate Degree preferred in related field
  • One year previous help desk support experience preferred
169

Patient Support Representative Resume Examples & Samples

  • Greet each patient and answer phones promptly and with a smile
  • Ensure prompt/courteous service to each patient as they arrive
  • Put current patient appointment chart up and notify MA/RN
  • Maintain cleanliness of Waiting room
  • Assist with medical records as needed
  • Facilitate clarification of patient billing questions and refer to appropriate staff for resolution
  • Inform patient of any requirements needed for their appointment (i.e. fasting, insurance cards, bring medications, etc.)
  • Make reminder phone calls for next day’s appointments
  • Promptly notify patient of any wait for provider, and offer options to wait or reschedule
  • Process patients/information for ancillary services as required by site policy
  • Effectively diffuse confrontational situations
  • Take accurate and complete phone messages according to provider requirements
  • Obtain pharmacy name on med refills and direct patient to call pharmacy if appropriate
  • Register patients and assist with completion of required forms
  • Make copies of insurance card/demos for check out and provider/lab/radiology as needed
  • Prepare all charts for the following day’s appointments according to provider requirements
  • Collect encounter form from each patient upon exiting
  • Collect copay and any outstanding balance on accounts
  • Schedule patients for follow-up appointments according to provider templates/directions
  • Document No Show/Cancellations in IDX and in chart and route chart appropriately as per provider request
  • Interact respectfully and courteously with all patients, visitors and colleagues
  • Maintain friendly, caring, and helpful demeanor
  • Recognize office emergencies, safety and security breaches, and notify appropriate personnel immediately
  • Understand, observe, and comply with OSHA, Safety, MVMG and site policies and procedures
  • Adhere to universal precautions, engineering work practice controls, personal protective equipment, and ergonomics policies, as applicable, to insure own and others' safety
  • Understand, observe, and comply with HIPAA rules and regulations
  • Any additional job related duties as assigned by Practice Manager and/or designee
  • High School graduate or equivalent required
  • Six months’ prior customer service experience required; preferably face-to-face contact, heavy telephone duties and cash handling experience
  • Medical terminology knowledge preferred
  • Six months’ prior experience in healthcare/medical field, preferred
  • Ability to work effectively with teammates in a cooperative team environment
  • Ability to work independently with minimal supervision or direction, and asks appropriate questions when needed
  • Ability to accept feedback in a positive and constructive manner
170

Entry Level Technical Support Representative Resume Examples & Samples

  • Associates degree or higher
  • Provides quick response times for any and all issues
  • Provides detailed documentation of items worked on and issues throughout the shift
  • Participates in a week long on-call rotation
  • Monitors incoming cases to resolve or transfer for resolve in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue
  • Participates in training programs to continuously improve product knowledge and service
171

Customer Support Representative, Healthcare Resume Examples & Samples

  • Answer incoming calls to assist customers with a variety of inquiries
  • Place calls to gather data to resolve pharmacy, insurance claim, and insurance coverage inquiries
  • Obtain authorization from insurance companies to process new transactions
  • Partner with Claims Adjustors to determine claim eligibility and claim status
  • Verify date of payment from insurance carriers or employers
  • Negotiate reconsideration of claim payment when claims are denied
  • Validate receipt of Workers’ Compensation claims to the carrier
  • Follow-up on outstanding invoice payments
  • Maintain up-to-date knowledge of state guidelines and company policies on work claims
  • No previous industry experience is required as we provide comprehensive on-the-job training
  • Excellent interpersonal and communication skills including good grammar and diction
  • Ability to maintain professional demeanor during all business interactions
  • Ability to quickly and accurately organize and manage multiple priorities
  • Ability to read and interpret documents such as operating/procedure manual
  • Good decision making abilities
  • Ability to sit for long periods of time (up to 8 hours per day)
172

Customer Support Representative / Technician Resume Examples & Samples

  • Respond to inbound telephone calls, tickets and emails from customers
  • Create and maintaining appropriate Knowledge Base Articles for both internal and external use
  • Work effectively with colleagues as a team by being professional, collaborative, courteous and tactful
  • Contribute to a positive and productive team-oriented environment. Encourage collaboration among peers in a global setting; solicit opinions from co-workers and support group decisions
  • Proactively build effective working relationships with other people and departments
173

Funding Support Representative Resume Examples & Samples

  • Ensure all aspects of title work is handled end to end. Following up on unpaid files pending title work completion. Responding to customer inquiries for missing or delayed title work
  • Complete accurate data entry into portal all PG’s and down payment requirements are entered to enable funding to produce documents, creating RBFS fee Invoice
  • Following up on deficiencies and ensuring a timely and efficient funding process so that Ritchie Bros. Auctioneers is paid within 7 days from the auctionof the auction
  • Build relationships with the Account Managers and Transaction Support Representatives and funding sources or individuals designated at Ritchie Bros. Auctioneers auction sites
174

Surgical Equipment Support Representative Resume Examples & Samples

  • Provide post-installation, on-site technical support of Operating Room Integration product lines. Assist hospital operating room staff in basic maintenance and ongoing use of hospital-owned STERIS integration equipment. Is an extension of the local Sales team for a defined amount of time, and will escalate service or account issues appropriately to the Field Service Representative or Account Manager assigned to the hospital
  • Coordinate with Installers, Field Service Representatives and Account Managers for supplies and/or assistance as needed
  • Service customers by providing on-site support in the operating room. Will manage and monitor the use of the OR Integration equipment. This is a traveling position. Will be assigned to one account and will be on-site daily for a defined period established by the sales team
  • May provide support during the installation of OR Integration equipment. Will serve a supporting role, and will be expected to become familiar with that particular hospital’s equipment and OR set up
  • Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion
  • Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization Maintains courteous and professional demeanor when working with customers, contractors, management, and fellow employees
  • 7 Respond to routine customer and sales questions regarding equipment operation and performance. At the RM discretion, provide on-site support to the sales organization, limited to identifying opportunities and post-installation use of equipment
  • Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures
  • Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS products and services, identifying opportunities, and passing leads to management and sales
175

Surgical Support Representative Resume Examples & Samples

  • Provide post-installation, on-site technical support of Operating Room Integration product lines. Assist hospital operating room staff in basic maintenance and ongoing use of hospital-owned STERIS integration equipment. Is an extension of the local Sales team for a defined amount of time, and will escalate service or account issues appropriately to the Field Service Representative or Account Manager assigned to the hospital
  • Coordinate with Installers, Field Service Representatives and Account Managers for supplies and/or assistance as needed
  • Service customers by providing on-site support in the operating room. Will manage and monitor the use of the OR Integration equipment. This is a traveling position. Will be assigned to one account and will be on-site daily for a defined period established by the sales team
  • May provide support during the installation of OR Integration equipment. Will serve a supporting role, and will be expected to become familiar with that particular hospital’s equipment and OR set up
  • Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion
  • Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization Maintains courteous and professional demeanor when working with customers, contractors, management, and fellow employees
  • 7 Respond to routine customer and sales questions regarding equipment operation and performance. At the RM discretion, provide on-site support to the sales organization, limited to identifying opportunities and post-installation use of equipment
  • Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures
  • Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS products and services, identifying opportunities, and passing leads to management and sales
176

Store Support Representative Resume Examples & Samples

  • Respond to user calls, emails, and HelpDesk submissions requesting help or reporting problems
  • Diagnose, isolate, and resolve user, software, and hardware problems with store computing systems, including, but not limited to the POS, Windows applications, radio frequency equipment, signage software, payroll software, traffic counters, and WAN connectivity
  • Escalate, as needed, issues to Store Support Specialist and Store Support Specialist Level 2 when requiring additional expertise
  • Analyze issues and recommend proactive solutions
  • Monitor store systems to detect problems
  • Log and follow up all reported issues to ensure closure
  • Provide, in rotation, evening and weekend remote support of store systems & operational issues
  • Suggest and assist in development of enhancements to store systems
  • Manage assigned projects
  • Assist in testing new hardware and software upgrades, and their rollout to the chain
  • Assist in remotely overseeing store systems set up by vendors in new stores
  • Assist with take-down and re-installation of systems in store remodels or relocations, on-site or remotely
  • Assist with configuration of store systems components for new stores or replacements for failed equipment
  • At least one year experience working in a Help Desk environment
  • A+ Certification preferred, but not required
  • Experience with or working knowledge of a variety of Server and PC software
  • Working knowledge of Microsoft Office products
  • Working knowledge of network systems
  • Working knowledge of Windows and LINUX operating systems
  • Excellent interpersonal and communication skills in person and over the phone
177

Recovery Support Representative Resume Examples & Samples

  • BA/BS degree or 2-4 years in equivalent practical experience in customer-facing role
  • Familiarity with Excel and Word or Google Equivalents
  • Extraordinary work ethic
  • Ability to quickly grasp concepts and ideas and thrive in a dynamic environment
  • Passion for Square and strong interest in technology / knowledge of the industry
178

Branch Support Representative Resume Examples & Samples

  • Maintains current working knowledge of all job functions within the branch in order to provide technical support or direction and to ensure compliance with regulatory, investor and Company policies and procedures
  • Evaluates processes to ensure loans are processed, approved, closed and funded in complete accordance with Company, federal, State and regulatory standards to meet or exceed Company standards
  • Facilitates operational training as needed, to include Automated Underwriting, Underwriting, Loan Origination Systems, Pre-Funding, Compliance and Quality Control processes
  • Prepares and/or assists Branch Manager in preparing required reports
  • Maintains a professional image and adheres to standards consistent with company policies and procedures
179

Software Technical Support Representative Resume Examples & Samples

  • 2+ years of customer service or product support experience
  • Excellent communication skills by phone
  • Excellent troubleshooting ability
  • Must be available to travel to our San Diego office for training during first 4-5 weeks of employment
  • Must be able to work one of the following shifts
  • Computer Operations experience would be a plus
  • Unix/Linux experience is a plus
  • Experience with a case tracking system (Microsoft CRM, Salesforce.com, JIRA, Remedy, etc…)
  • 4+ years of Financial Services support background
  • 4+ years in a Windows or Unix/Linux support role
  • Credit Union and/or Banking Operations support background
  • Proactively identify customer issues, escalate and actively participate in the problem/resolution process
  • Support Symitar software running on the IBM AIX platform
  • Assist customers in maintaining 24/7 uptime of the mission critical Symitar software
  • Assist customer IT staff in the management of Symitar software and IBM AIX
  • Excellent case documentation
180

Teammate Support Representative Resume Examples & Samples

  • Provide answers and guidance for general Human Resources questions including Triple Crown bonus program and a variety of teammate concerns
  • Provide systems support for Workday Human Resources Information System(HRIS)
  • Identify teammate relations and other at risk scenarios and handle according to outlined processes
  • Identify and escalate HR issues and/or concerns to appropriate departments and leaders
  • Lead and coordinate problem resolutions with cross-functional teams such as Payroll, Welcome Wagon, HRIS, Compensation and other internal DaVita teams
  • Log calls into call tracking system and maintain timely and accurate documentation
  • Utilize Knowledge Base system to ensure consistent and accurate information and solutions
  • Maintain strong working knowledge of teammate policies and guidelines to be able to provide direction and support for TMs
  • Partner and provide back up to teammates proactively
  • Transfer calls through use of a warm transfer
  • A "community first, company second" culture based on Core Values that really matter
  • Clinical outcomes consistently ranked above the national average
  • Award-winning education and training across multiple career paths to help you reach your potential
  • High School Diploma or equivalent; Bachelor’s degree in related area preferred or progressively responsible work experience in related area may be substituted in lieu of degree
  • Demonstrated success in being a team player
  • Minimum of two (2) years’ experience in Human Resources and Payroll systems preferred
181

Teammate Support Representative Resume Examples & Samples

  • Provide answers and guidance for general People Services questions including Triple Crown bonus program and a variety of teammate concerns
  • Provide systems support for Workday HRIS system
  • Identify and escalate People Services issues and/or concerns to appropriate departments and leaders
182

Vadwatch Telemonitoring Equipment & Support Representative Resume Examples & Samples

  • Ability to assist patients with the setup of VADWatch equipment
  • Includes trouble shooting
  • Work with VWTS to ensure INR compliance
  • Review all incoming documents for enrollment in VADWatch
  • Obtain missing documentation via proper channels
  • Receive and direct communication to all relevant team members on a routine basis
  • Enter VADWatch equipment orders
  • Place on VAD schedule
  • Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements
  • Participate in development opportunities and on-going training
  • Experience with IOS / Apple products
  • Microsoft office suite of products
  • Ability to show consideration for and maintain good relations with others
  • Ability to use thinking and reasoning skills to solve problems
  • Ability to find a solution for or to deal proactively with work-related problems
  • Ability to grasp and understand clinical concepts and issues
  • Ability to communicate in writing & verbally clearly and concisely
  • Ability to organize oneself
  • Ability to attend job related courses & seminars as required, to perform effectively in current position
  • Computer/software Skills
  • Communication & Writing Skills
  • Sitting for long periods at a computer
183

Central Data Global Support Representative Resume Examples & Samples

  • Proven track record of success in high-pressure, client facing positions
  • Documentation and/or training to internal users/newcomers experience is highly expected
  • Strong technical support skills
  • International culture and ability to work in a multinational environment. Open minded
  • Very patient and resilient, must possess good interpersonal talents including negotiation abilities
  • Highly motivated by customer satisfaction. Effective listening, concern with quality and an appropriate sense of urgency in fulfilling customer requirements
184

Executive Desktop Support Representative Resume Examples & Samples

  • Provide Executive Desktop, Laptop, Tablet, and Mobile device support
  • Provide Windows 7 and Windows 8.1 OS support
  • Provide Executive assistance for Microsoft Office 2016/365 and Intune
  • Receive and respond to incoming calls, tickets, and/or e-mails regarding Executive issues. This includes being part of the executive hotline and email system rotation for after-hours support
  • Ensure compliance and adherence with hardware and software inventory within the Corporate Asset Management System
  • Own all issues to resolution including those that may need to be handled by other departments, keeping the Executive(s) informed of status at all times
  • Experience in maintenance and support of various Video Conference Systems. This includes pre-event testing and on-site support for Executive Board Meetings, conferences, etc
  • Ensure Windows patching and security updates are applied to workstations
  • Documentation of Executive support procedures
  • Escalate problems (when required) to the appropriately experienced technician or management
  • Where required, administer and resolve issues with associated Executive workstation networking software products
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for executives, and recommend and implement corrective solutions, including off-site repair for remote users as needed
  • When applicable, provide Executive Support for off-site company events (i.e., Town Hall Meetings, Conferences, etc.)
185

Partner Support Representative for Resellers Resume Examples & Samples

  • Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs)
  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
  • Represents team as a subject matter expert on internal processes to other functions and organizations
  • Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management)
  • Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required
  • Ability to structure and apply developed organizational skills to manage daily operational issues
186

IT Customer Support Representative Resume Examples & Samples

  • Answers staff questions in person and via phone or email on supported applications
  • Troubleshoots computer problems
  • Determines source of computer problems (hardware, software, user access, etc.)
  • Advises staff on appropriate action
  • Serves as liaison between staff and the technology department to resolve issues
  • Works one-on-one with staff on application projects
  • Documents resolutions for future reference
  • Excellent computer skills (MS Office, Word, Power Point, Excel) and an understanding of technology opportunities
  • Knowledge of AS400 helpful
  • High School diploma, advanced computer technology education; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary
  • At least 1 year job-related work experience required
187

Online Support Representative Resume Examples & Samples

  • Provide customer support using live online communication methods to include e-mail and both inbound/outbound calls
  • Analyze customer problems and formulate plan of resolution
  • Analyze calls and route to proper support group
  • Follow in-house procedures and escalation processes for customer issues
  • Document issues thoroughly and accurately with call information and resolutions
  • Communicate high impact issues to supervisors
  • Complete projects as assigned by Online Support Supervisor in a timely manner
  • Working knowledge of Windows 7 (or later) and Microsoft Office Suites
  • Good verbal and writing skills
  • Ability to type fast and accurately
  • Ability to multitask and thrive in a fast paced, highly structured environment
188

Tax Support Representative Resume Examples & Samples

  • Respond promptly to customer/franchise owners inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verification's
  • Practice and ensure compliance with all the organization’s policies and procedures
  • Reliable and motivated
  • Ability to motivate others
  • Outstanding Customer Service Skills verbal and written
  • Ability to work independently and as a contributing team member
  • Strong listening skills
  • Strong problem solving skills and has the ability to multi-task
  • Working knowledge of Windows XP Professional and Microsoft Office Suites
  • Ability to multi task in a fast-paced, highly structured environment, problem solving and ability to multi task
  • Previous customer service or call center experience is preferred
  • Fluency in English and Spanish is a plus
  • Tax knowledge is a plus
189

Station Support Representative Resume Examples & Samples

  • Minimum typing skill of 25 to 49 W.P.M
  • Working knowledge of Word, Excel and Outlook is required
  • Advanced Computer skills - Microsoft Office and task specific software
  • Must have demonstrated ability in the use of Excel
  • Ability to use Power Point and SAP is preferred
  • Must have experience with payroll, work comp reporting, staff scheduling and spreadsheets
  • Must have strong experience and demonstrated ability in creating professional correspondence
  • Must be self-motivated and have a demonstrated ability to work on an independent basis
  • Excellent organizational and problem solving skills
  • Demonstrated experience in working in a fast paced, ever changing environment under minimal supervision
  • Ability to work a varied scheduled, including nights, weekend and holidays
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
190

Senior Support Representative Resume Examples & Samples

  • Mentor, coach, and develop peers and associate customer service representatives on best practices
  • Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles
  • 3+ years of experience in a customer focused role is required
  • Aerospace industry experience is preferred but strong customer service experience from outside the aerospace industry will also be considered
191

Senior Business Support Representative Resume Examples & Samples

  • Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point (working with Customer Service Support Teams) of contact for any verbal or written form of enquiries from external and internal customers and third parties
  • Establish and foster strong business relationships with relevant stakeholders and internal business partners
  • Drive, monitor and review customer service operations for customers and business including
  • Good understanding of cross-service functions relating to the business commercial activities, such as finance and purchase to pay
  • Minimum 2 years previous experience in a customer service environment
  • Must demonstrate high level of proficiency in Microsoft Packages (Excel & Word) and show an intermediate level aptitude for CRM systems/applications
  • Previous experience of working in a BP ERP systems environment (ISP, Cardex) advanced knowledge of O2C CMD processes is an advantage
  • Excellent written/oral communication skills and ability to build effective working relationships
  • Result-oriented personality and capability to overcome obstacles
  • Capability to work in a team or individually if required
  • Ability to keep deadlines whilst under pressure without compromising accuracy
  • Able to consistently review and adapt approach and style to meet ever changing requirements
192

Access Technical Support Representative Resume Examples & Samples

  • Bachelor's degree (B.A., B.S.) from a college or university with relevant work related experience; or equivalent combination of education and work related experience
  • 3 – 5 years working and supporting various electronic or IT solutions in a field environment installing, troubleshooting and understanding specialized hardware, software and networking equipment in a technical capacity
  • Electronics: Experience in electronic principles and technology
  • Software: Thorough Windows commissioning and administration knowledge – especially 2008 or 2012 (minimum5 years) with knowledge of Linux also preferred
  • Hardware: Understand PCB technology including flashing boards and configurations using switches and jumpers, adding RAM and CPU chips, configure, and install PC boards (e.g. VGA boards, CPUs, SCSI controllers, network cards)
  • Databases:Core skills for building, managing and troubleshooting databases around Microsoft SQL Server 2008 or 2012
  • Networking: CNE certified or equivalent who has an advanced understanding of TCP/IP addressing and configuration, Ethernet networks, hubs, routers, network security and Lan/Wan switching. Ability to perform complex network troubleshooting
  • Very good understanding or demonstrate aptitude or have past experience providing remote telephone diagnostics
  • One or more European Language is mandatory
  • Highly developed technical expertise
  • Ability to synthesize and decide best communication approaches for technical issues and information
  • Analytical and risk management skills
  • Influencing and negotiation skills
  • Highly adept customer facing skills
  • Effective communication, tracking and escalating skills to key stakeholders
  • Assists the call centre engineers with technical issues which also includes handling phone support calls offering customers the best resolve, solutions and answers to all technical inquires
  • Able to document technical issues accurately so that issues can be tracked, escalated and closed with satisfaction for all customers
  • Enter all problems into databases so that all information can be tracked and utilized for the betterment of the customer and internally
  • Fulfils other relevant technical support duties, as defined by the manager, in order to be successful within the technical support department
  • Works according given instructions and within quality procedures and –regulations, as described in the quality manual, in such way that internal and external quality demands are met
  • Works, according to given policies and guidelines regarding HSE, in such way that for the employee self and his colleges a safe, healthy and pleasant work environment is created
  • Offer field support when issues cannot be solved by phone and more information is needed to close and solve customer issues
193

Revenue Support Representative Resume Examples & Samples

  • Ensure accurate updates to rates and availability in RALPH, ECARS and Odyssey for our Home City and Airport operations using our Revenue Management tools
  • Transition, maintain, and be responsible for all rates, products, rules, policies, in RALPH, ECARS 2.0 and Odyssey
  • Process requests from Operation’s managers pertaining to the After Hours and Extended Hours Programs
  • Send detailed follow up email confirmations to all levels of management, informing them of all updates
  • Document and log all phone and email requests daily to ensure accuracy
  • 1+ year of experience in a data entry role required
  • 4 year degree a plus
  • Basic knowledge of MS Office applications including Word, Excel, and Outlook required (Intermediate level preferred)
  • Ability to work a flexible schedule, including weekend and evening hours
  • Must be willing to accept a starting pay of $14.25 per hour
  • Must be 18 years of age or oolder
  • Ability to carry out job duties with minimum intervention by managers
  • Ability to maintain excellent rapport with Group and Corporate officials
  • Ability to interpret and apply company/group policies to daily situations
  • Ability to multi task in fast-paced, complex and dynamic work environment
  • Deadline oriented with the ability to prioritize workload
  • Strong analytical skills, detail oriented and a team player
  • Exceptional attendance and punctuality
194

IT Customer Support Representative Resume Examples & Samples

  • Bilingual Spanish language required
  • Responsible for screening, referring and diagnosing internal inquires and work requests. Performs trouble shooting in the identification of applicable problems related to the infrastructure, systems, applications and network communications
  • Moderate understanding of the general aspects of the job (i.e., familiarity with terminology and standard procedures)
  • Basic understanding of content area of function
  • Proposes and implements solutions to routine problems with direction from supervisor
  • Refers atypical problems to others
  • Reports on activities regularly to supervisor in well-defined format
195

Claims Support Representative Resume Examples & Samples

  • Reconcile check data which includes the review for missing, on hold and/ or duplicate checks
  • Provide assistance in reconciling and releasing vendor invoice payments
  • Review data for aged files and submit to management team
  • Support work overflow for other teams as needed
  • Manage various spreadsheet data as instructed
  • Communicate with others to understand their needs and goals, and to identify ways to meet their needs and goals
  • Mediate and successfully resolve conflict with others
  • Identify relevant information as needed and understand its impact on decision making
  • Utilize established procedures to guide decision-making
  • Proficient in Microsoft Office ( Excel)
  • Strong attention to detail skills
  • Maintain a professional, poised and positive demeanor
  • Basic math and analytical skills
  • Ability to resolve conflicts and empathize with customers
  • Basic influencing skills
  • Must possess effective oral and written communication skills
  • High degree of initiative, mature judgment and discretion
  • Basic knowledge of Mortgage industry
196

Card Support Representative Resume Examples & Samples

  • Must have at least 2 years work experience in a customer service role, a financial institution, or Visa/MasterCard dispute processing
  • Associates or Bachelor’s degree
  • Background in Visa or MasterCard dispute processing
  • Manage Visa/MasterCard dispute caseload and perform chargebacks and monitor case status as appropriate
  • Provides level one troubleshooting and uses support tools to identify or recreate customer issues
  • Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem
  • Works on non-complex to moderately complex projects and exercises judgement within defined procedures and practices
  • Participates in training programs to continuously improve product knowledge and service skills
  • Work with product install team, technical support, web developers and other support teams
197

Station Support Representative Resume Examples & Samples

  • Typing 30 WPM accurately
  • Ten-key by touch
  • Above average math, analytical and organizational skills
  • Ability to communicate effectively with customers and personnel outside the department
  • Three (3) hours college level accounting preferred
  • Previous PC experience (word processing, spreadsheet or database) preferred
  • Sit for prolonged periods of time
  • Cognitive skills to understand basic mathematical calculations, analyze and organize records
  • Ability to learn PC applications and apply knowledge
  • Speak audibly and clearly while using the telephone to communicate discrepancies to other departments
  • Twist, turn and reach at desk while working with PC, telephone and files
  • Stoop, bend or reach in order to accomplish filing
  • Type 30 WPM and use ten-key calculator in order to accurately audit and process invoices for payment using full range of motion of arms, hands and fingers
  • Write legible numbers and letters in order to audit and process invoices for payment
198

Dealer Support Representative Resume Examples & Samples

  • Ensures that dealers have a positive experience; commit to meet or exceed dealer expectations
  • Facilitate problem solving, research, and problem/dispute resolution between Polaris dealers, the Dealer Services team and internal Polaris departments
  • Minimum of two years direct interface with consumer or dealers. Power sports or motorcycle dealership experience preferred
  • Supply accurate information on orders, policy, product, pricing, warranty claims, programs, and technical parts via telephone and case management system
  • Strong prioritization skills and attention to detail
  • Excellent problem solving and conflict resolution skills required
  • Ability to work well under pressure and manage stressful interactions
  • Ability to ask questions, easily process information and translate that to action
  • Excellent verbal and written skills, ability to understand audience and articulate thoughts and ideas
  • Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and Sharepoint
199

Software Technical Support Representative Resume Examples & Samples

  • Minimum of 18 months of experience (professional or classroom based) in technical support, computer science or information technology roles or training
  • General knowledge of the financial industry, as it relates to banks and credit unions
  • General knowledge of specific product(s) supported and basic knowledge of other core and complimentary products
  • Able to provide outstanding customer service, as it relates to corporate policies and standards
  • Demonstrates strong communication and customer interaction skills in accordance with SLS policies and guidelines
  • Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem
  • Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions
  • Participates in training programs to continuously improve product knowledge and service skills
200

Application Support Representative Resume Examples & Samples

  • Support and troubleshoot the functionality and configuration of the Velocity loan origination software, Consumer Net, Forms, Decision Engine, and the product’s interaction with Third Party interfaces
  • Test and validate system changes to software to ensure proper operations and freedom of defects
  • Being able to work independently
  • Deliver on commitments to our clients and each other by following the Fiserv Values:◦Earn client trust every day
  • Minimum of 3 years Customer Service and/or Call Center experience
  • Minimum of 5 years of software analysis experience
  • Experience with Microsoft SQL database and XML
  • Experience with Adobe Pro a plus
  • Ability to work productively in a fast-paced, deadline-driven environment while exercising professionalism in communication with clients and management
201

Associate Logistics & Import Support Representative Resume Examples & Samples

  • 40% Logistics Support Responsibilities
  • To support local warehouse inclusive bonded warehouse,
  • Arrange delivery for Malaysia customers and goods export into Indonesia. Work out delivery planning and shipping documents on a daily basis for outbound goods
  • Follow up on deliveries,communicate/feedback to CSD;
  • Confirm customer acceptance and collect goods receipt slips and complete necessary filing
  • Support logistics and warehouse sourcing;
  • Transportation bill checking and initiate payment processing; Validate and capture customer’s logistic special requirement in contract;
  • Monthly track and measure transportation providers’ performance;
  • Logistics net­work optimization;
  • Handle customers’ complaints and ensure follow up for closure all corrective actions related to logistics;
  • Propose and lead logistics process improvement initiative
  • Warehouse Support Responsibilities
  • Inform warehouse keeper on goods receive, confirm and record qty, docs, damage and etc;
  • Verification of warehouse billings and initiate payment processing
  • Monthly Inventory reconciliation with 3rd party warerhouse;
  • Documentation(inbound pics file, damage file, put COA & CIQ in system and etc.);
  • Monthly track and measure warehouse providers’ performance ; 6. At least twice per year visit/food safety audit and stocktaking in 3rd party warehouses; 7. Inventory reporting(shelf life, expiry, damage and etc)
  • 50% Inbound responsibilities (ex­stock only)
  • Major in logistics or management is preferred
  • Minimum of 1~3 year relevant experiences
  • Quick learning and sharing with colleagues
  • Can work under pressure
  • ERP system is preferred to be used
  • Basic English is requested
202

Engagement Support Representative Resume Examples & Samples

  • Education / Experience: College degree, Project Management, 6 years as SME, or Management in the IC field
  • Must have knowledge of EUCOM/AFRICOM
  • Demonstrated ability to thrive in a high energy, high visibility workplace environment
  • Must have demonstrated presentation skills and experience interfacing with the customer
203

Sales Lead Support Representative Resume Examples & Samples

  • Conducting outbound calls to warm prospects and existing clientele
  • Selling National General Insurance as an organization
  • Connecting prospective clients with Licensed Sales Agents
  • Conducting Requests for Quotes
204

Operation Support Representative Resume Examples & Samples

  • Assist the Operations Management to control a streamlined process by which inbound communications from riders travel through the rider support pipeline smoothly and are handled efficiently
  • Assist in the development of training materials and processes to manage day-to-day duties within the support team
  • Be the first touch point for riders, answering rider email correspondence
205

Customer Care Support Representative Resume Examples & Samples

  • Answers first level incoming customer support requests in a fast-paced environment via phone, email, or chat. Assist customers who request support ranging from product training and troubleshooting, account-services related requests (billing / license management), and requests to cancel service as detailed below
  • Supports ongoing management and retention activities, including research to determine the root cause of the issue or problem. Identifies best approach for retaining business based on client’s situation
  • Takes initiative and identifies potential issues
  • Works on issues that range from answering product questions to providing basic to moderately complex technical support when caller is experiencing difficulty using a product
  • Provides instruction on use and application of products; answers questions; issues temporary passwords; asks questions to determine customer's configuration and needs; makes recommendations regarding product selection to current or prospective customers
  • Responds to billing or contract questions, including assisting with updating credit card information, setting up promotional pricing plans, canceling accounts and issuing refunds
  • Assists with product installation and/or access, remote printing and difficulties with firewalls, audio and recording technologies
  • Performance is primarily measured through Net Promoter surveys to customers, but also include measurements around production, availability, contributions to team, and contributions to product improvements
  • Keeps current with product knowledge regarding features and functionality, as well as billing and promotional programs
  • Records details of interactions into the Salesforce.com iCare Case Management System
  • May mentor more junior members of the team
  • May participate in Beta testing of both new and existing products
  • Participates in customer-focused projects of interest
  • Engage in projects related to customers as well as internal process improvements
  • Customer-focused – what we do revolves around the customer!
  • Ability to create customer love under challenging circumstances
  • Ability to think critically, troubleshoot and solve complex problems in a fast-paced, changing environment
  • Ability to excel in data-driven, metrics oriented environment
  • Ability to excel in a team environment and put team goals ahead of personal goals
  • Has a keen interest in Software-as-a-Service (SaaS)
  • Background in computing (Mac & PC), networking, using various web-browsers, PC troubleshooting, firewalls and proxy servers a plus
  • Experience using Microsoft Office or other word processing tools required; Word, Excel and Outlook experience desired
  • Demonstrated ability to listen, assess, determine and communicate corrective measures
  • Basic mathematical skills
  • Must have good verbal and written communication skills
  • English-speaking proficiency is required; bilingual skills a plus
  • 1-2 years customer service/support role within the service industry
  • Bachelor’s Degree or equivalent experience preferred
206

Financial Services Support Representative Resume Examples & Samples

  • Ensuring all aspects of title work is handled end to end. Following up on unpaid files pending title work completion. Responding to customer inquiries for missing or delayed title work
  • Complete accurate data entry into system/portal and down payment requirements are entered to enable funding to produce documents, creating RBFS fee Invoices
  • Following up on deficiencies and ensuring a timely and efficient funding process so that Ritchie Bros. Auctioneers is paid within 7 days from the auction
  • Build relationships with the Account Managers, Transaction Support Representatives, and funding sources or individuals designated at Ritchie Bros. Auctioneers auction sites
  • Prepares and completes perfect Data Entry by
  • Matching pre-approvals with equipment cost and serial numbers is critical
  • Ensuring the equipment details and the structure of the deal are correctly entered into portal
  • Generating RBFS fee Revenue invoices
  • Communicated effectively with Sales and Doc and Funding
  • Ensuring accurate release information is emailed to RBA and Account Managers in a timely manner
  • Preparing a file for early release and Director approval
  • Manage documentation deficiencies by
  • Utilizing templates and other resources to prepare a document package for delivery to TSR’s
  • Following up on Original loan documentation as required by lender
  • Act with a high level of customer with external customers and internal team members
  • Responding to requests for information/clarification regarding documentation and funding situations in a professional and efficient manner
  • Escalating more serious situations/problems to the Account Manager as needed for speedy and equitable resolution
  • Maintaining a positive working relationship with team members and auction representatives in order to quickly and efficiently resolve issues/problems before they result in loss of business
207

Technical Support Representative A Resume Examples & Samples

  • Provide technical support to customers and resellers over email, phone and chat mediums
  • Create, revise and publish internal and public facing product solutions
  • Document, escalate and follow through with product bugs and/or issues
  • Technical understanding of one or multiple of the following protocols and systems
  • Application layer technologies including, but not limited to DNS, SSL/TLS, SMTP, POP3/IMAP, HTTP/HTTPS, SMB/CIFS, NFS
  • Basic knowledge of LINUX/UNIX OS including, but not limited to UNIX / LINUX/SUN/BSD/ MAC etc
  • Experience and knowledge with RAID technologies and differences Production use of CRM systems, such as Sales force, Bugzilla, Jira etc
  • Basic TCP/IP troubleshooting Linux command line troubleshooting
  • Previous customer facing job (customer service, support, etc)
  • Candidates will be given a pre-employment examination testing their knowledge of the required skills outlined in this job posting
208

Business Support Representative Resume Examples & Samples

  • Be the centre of expertise for GBS Europe in the ERP systems and components of various Satellite systems through the process of analysis, investigation and coaching
  • First point of contact for BP for any written form of enquiries from both new and existing customers and consumers or by internal customers within the BP Businesses
  • Log, assign and track progress of queries and customer requests from receipt to completion,
  • Validate and control all invoicing requests from Company Policies point of view
  • Manage escalations related to any data discrepancies
  • Support and manage price/invoice related query or complaint
  • Minimum 1-2 years relevant Customer Service, Pricing or Invoicing knowledge
209

Forward Support Representative Resume Examples & Samples

  • Supporting in-house and out-in-the-field technical demonstrations
  • Interacting with customers and providing direct technical support
  • Preparing gear for operational readiness
  • Conducting on-site Wave Relay® basic training courses
  • Acting as a direct liaison to military end-users
  • Working with Field Service Representative to escalate higher level technical issues
  • Ensuring customer has technical support required to complete mission
  • 5 years of experience with tactical and/or strategic radio communications systems
  • Basic understanding and working knowledge of networking and IP scheming
  • Proven troubleshooting experience on communications systems and architectures
  • Experience managing equipment inventory and readiness
  • Experience conducting training to small and large groups
  • Must be willing and able to travel up to 15% of the time
  • Must have a United States Security Clearance or the ability to obtain a United States Security Clearance
  • United States Secret clearance or higher
  • Comprehensive knowledge of Mobile Ad hoc Networking
  • Testing and evaluation experience
  • Experience with Wave Relay® products and other tactical communications systems
  • Electrical troubleshooting experience and/or certifications
  • Electronic troubleshooting experience and/or certifications
210

Miser PC Products Support Representative Resume Examples & Samples

  • Minimum of 2 year’s day-to-day working knowledge of a Microsoft OS-based server/client environment
  • Knowledge of FIS' products and services highly desired
  • Excellent client service skills that build high levels of client satisfaction for internal and external clients
  • Demonstrated ability to persuade and influence others on the best approach to take
211

Senior Business Support Representative Resume Examples & Samples

  • Contribute positively to achieving individual, team and organisational targets
  • Develop and maintain a professional working relationship with internal and external stakeholders
  • Monitor and validate pricing master data which includes customer hierarchy, prices, discounts, rebates, contracts, investments, promotions, Net Hard Floors (NHF), Target List Prices (TLP) etc
  • Compliance with Company Customer Policies and ensure that Delegation of Authority is in place for any amendment of existing data and for new requests
  • Manage escalations related to price - and data discrepancies
  • Support and manage complicated price/invoice related query, complaint or escalation
  • Track the SMART pricing initiatives that have been agreed and report progress to Pricing Manager, Sales and Marketing including areas for potential action. Link with Cluster LBM Demand manager to update pricing initiatives into LBM forecasts
  • Monitor continuously the pricing waterfall implementation and pricing DoA across all channels to ensure compliance to the customer policy
  • Produce pricing analytics and ensure price file maintenance and MI is completed to the regional standard as defined Ensure MI and reporting issued monthly, quaterrly, annually to all stakeholders on time with commentary
  • Ensure all pricing issues are supported by relevant data for decision making purposes to make sure decisions are made based on facts not anecdotal evidence / emotion alone
  • Ensuring the implementation of the customer policy (pricing) in a disciplined and structured approach within the country / channel / cluster / region and monitoring of pricing interventions whether derived in cluster or region with net $ and customer impact summaries
  • Federal behaviours and compliance to Customer Policy are critical to ensure we can optimise our growth opportunities in the market with complex Routes to Market and complex and emerging channels. (B2B2 and B2C)
  • Ability to reliably work with our MI systems and complex excel workbooks, sometimes with incomplete data, fuzzy logic or assumptions to provide the information needed for decision packs
  • High analytical skills
  • Ability to work under time pressure and to prioritize multiple tasks
  • Must demonstrate high reasonable level of proficiency in Excel
  • Show an intermediate level aptitude for systems applications (SAP and Siebel)
  • Minimum 3 years relevant Customer Service / Finance
  • Relevant pricing knowledge
  • All candidates will have the following (minimum) abilities
212

Data Center Technical Support Representative Resume Examples & Samples

  • 5 Years of experience working with Windows Server 2008 & 2012
  • Associate or Bachelor’s degree in an IT related discipline
  • Application installation experience in a server environment
  • Monitors incoming cases and e-mails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue
213

Student Support Representative Resume Examples & Samples

  • Provides immediate, ongoing, and efficient information and problem resolution to students in a timely manner via telephone, e-mail, or electronic chat
  • Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA))
  • Develops efficient conflict resolution strategies and communications
  • Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in enrollment management
  • Resolves routine and escalated customer concerns in a professional and efficient manner
  • Maintains a productive working relationship with other APUS departments, such as financial aid, fulfillment, military assistance, student services, marketing, admissions, etc
  • Meets or exceeds performance goals as determined by the associate vice president, enrollment management
  • Adheres to assigned work schedule, which may vary and include evening and weekend hours
  • Assists other team members with special projects as assigned
214

Station Support Representative Resume Examples & Samples

  • Liaison between station management and internal/external customers
  • Relied heavily upon by station management to track availability, performance trends, uniform ordering and scheduling to meet the administrative and operational requirements of the station
  • Assist in the stations budget process by tracking monthly expenditures
  • Track revenue contracts and generate monthly statements of services rendered, ensuring that all revenues are properly stated
  • Monitor and interpret rent and lease contracts, providing accuracy and understanding of all related expenses
  • Responsible for all aspects of the monthly reports, including completion of landing fees
  • Interact in a professional manner with inter-company customers regarding invoicing, payable and receivable issues by coding and verifying the accuracy of billings
  • Administer to the employees by providing them with the tools needed to do their jobs properly, including uniforms, benefits information and vacation schedules
  • A support to the management team with the interpretation of the company’s policies and procedures in accordance to the employee handbook
  • Involved in the hiring process and adherence to the administration of the hiring procedures
  • Support the termination process
  • Monitor and complete all administrative paperwork for OJI’s, ensuring safety within the station is #1 priority
  • General organization of administrative office, including answering phone, typing letters and memos, and filing including employee confidential personnel/medical files
  • Develop, create and distribute newsletter and other communications
  • Organize and execute employee events
  • Create and disseminate reports relating to operational performance
  • Natural curiosity and ability to learn
  • Strong creative, design and publishing skills
  • Familiarity with applications used in creating newsletters and other materials
  • Experience with photography and editing software
  • Basic understanding of airline industry
  • Familiar with Microsoft Word and Excel
215

Application Support Representative Resume Examples & Samples

  • Answer inbound calls, chats and resolve customer issues
  • Ensure customers sign applications and minimize loan withdrawals by overcoming customer’s concerns and selling the caller on features and benefits of our services
  • Convert leads into completed loan applications
  • Contact existing customers to address questions or to follow up on current marketing campaigns
  • Contact potential customers who have not completed a loan application
  • Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
  • Apply a professional attitude and image for all internal and external customers
  • Perform other functions as assigned by management
216

SSD Tech Support Representative Resume Examples & Samples

  • Supports managers, clients and team members on system deployments projects related to a vast number of imaging modalities, across multiply clinical departments
  • Develops and maintains project support materials such as: work plans, meeting agendas, minutes, issue logs, and other support documentation
  • Coordinates and supports meetings with regional/local clients, other functional business units, and vendors as needed
  • Collects data and runs reports from multiply systems for clients at various levels in the organization
  • Trains and supports system end users through the pre-deployment, go-live, and maintenance phases of the system life cycle
  • Collect data from physician leadership such as chiefs and physicians in charge to determine business rules that need to be applied to the MDS system configuration build
  • Independently interpret collected data to determine application of business rules within the system
  • Determine system configuration for individual departments, and apply the business rules for medical center, department or individual use
  • Revise workflows according to best use of the system and department needs
  • Autonomously deliver training curriculum to varied audiences such as physicians, chiefs, DAs, and schedulers
  • Manage work sessions to facilitate timely completion of curriculum content
  • Adjust curriculum as needed based on department workflow knowledge and needs of attendees
  • Should this position be determined to be union, it will be returned to the bargaining unit in accordance with the Collective Bargaining Agreement
  • Previous related analytical and/or consulting experience preferred
217

Student Support Representative Resume Examples & Samples

  • Implements registration of all students through PeopleSoft database; enrolls new applicants into respective On-Campus and Lab classes
  • Updates class information within PeopleSoft
  • Responds to general questions regarding Education, Alumni Association, Gems & Gemology, and workroom schedules, by telephone, mail, email or facsimile; listens to voicemails and replies in all modes of communication with a sense of urgency
  • Provides customer service such as, but not limited to, answering questions from visitors, giving tours of the school facility, explaining details pertaining to the catalog, and describing classes
  • Updates and maintains student files in computer database(s) and in hanging files
  • Evaluates students' qualifications in light of admission requirements and makes recommendations relative to admission
  • Instructs, assists, and advises prospective applicants/students in complying with government regulations
  • Instructs, assists, and advises international prospectives/students in complying with government regulations concerning status, immigration, visas, passports, permission to work, and related matters
  • Instructs, assists, and advises international prospectives/students in procedures for exiting the United States, and in obtaining legal changes of status, extensions of stay, or optional practical training
  • Generates international student I-20 documents in the Student and Exchange Visitor Information System (SEVIS) which allows students to apply for an M-1 VISA
  • Manages international student information and records within SEVIS
  • Provides instructions and assistance to international students at student orientation to include, but not limited to, understanding various documents, rules pertaining to travel, enrollment procedures, and medical insurance
  • Serves as back-up to fellow Student Support Representatives (SSR); answers and forwards incoming calls; takes messages, as appropriate
  • Communicates effectively, is affable and creates a comfortable work environment with co-workers and management, and deals with others effectively, courteously and professionally under pressure
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
  • AJP required or willingness to obtain upon hire
  • Thorough knowledge of other GIA courses or willingness to obtain
  • Strong computer skills with expertise in PeopleSoft and other relevant software applications (Windows, Word, Excel, Power Point, etc.)
  • Flexible, self-motivated, team-oriented, and solution-oriented to effectively deal with a variety of people and situations
  • Must possess strong verbal and written communication skills
  • Proven customer service orientation and follow-up to ensure customer satisfaction
  • Ability to work well in a fast-paced, multi-tasking environment
  • Knowledge of government, accreditation and Education department policies, guidelines and practices as related to all On-campus lab classes and programs
  • Associate's degree (A. A.) or equivalent from two-year college or technical school required; Bachelor's degree (B.A. or B.S.) preferred; and three years related experience and/or training; or equivalent combination of education and experience
  • Knowledge of gem and jewelry industry preferred
  • Bilingual or multilingual preferred
  • Communicates effectively, gets along with coworkers and management, and deals with others effectively and professionally under pressure
  • Work is performed in a designated professional office workstation and environment
  • Extensive use of office equipment to include computer, calculator, copier, fax, and other business related machines and software
218

Inbound Technical Support Representative Resume Examples & Samples

  • Upsells to customers as necessary
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • Ability to stay composed and objective
219

Isc Customer Support Representative Resume Examples & Samples

  • Perform front-line “service desk” support, serving as the first point of contact for resolution of HR and Payroll inquiries directed to the ISC by the University’s faculty, staff, and student workers
  • Identify, research, and resolve user questions and inquiries regarding Workday functionality.?Act as first level technical response to items such as login issues, information in Workday that appears to be incorrect, etc
  • Resolve inquiries based on established ISC policies and procedures and adhere to service center processes and workflow
  • Answer a high volume of inbound calls in a fast-paced service center working environment
  • Assist walk-in customers with routine questions and/or by reviewing materials, asking questions, and determining the appropriate Workday process
  • Manage high-volume workloads by multi-tasking, coordinating with peers, and communicating with customers as required
  • Coordinate efficiently with a combination of HCM, Benefits, and Payroll resources within the ISC and advanced domain experts external to the ISC to address inquiries that should be escalated
  • Utilize ServiceNow to facilitate management of inquiries/issues in accordance with established protocols
  • Escalate complex issues to Sr. Customer Support Representatives or Tier 2 specialists within the ISC as well as in Central Business Units (CBUs) external to the ISC as required
  • Use ServiceNow to facilitate management of inquiries/issues in accordance with established protocols
  • Assist with the identification and verification of additions/changes to the ISC working repository of knowledge content
  • Assist in developing and verifying relevant content to support ISC training; provide feedback routinely to training team to assist in determining where additional campus training is needed
  • Function as front desk receptionist for the ISC as scheduled; take messages for staff and management
  • Perform related duties as required
220

Isc Senior Customer Support Representative Resume Examples & Samples

  • Perform front-line “service desk” support, serving as the first point of contact for resolution of HR and Payroll inquiries directed to the ISC by the University’s faculty, staff and student workers
  • Act as Que Coordinator to triage and escalate issues to the appropriate place for resolution
  • Conduct training and/or orientation to teammates and campus customers in human resource/benefits/payroll rules and institutional policies and procedures
  • Provide assistance and support to employees in the ISC Customer Support Representative role
  • Manage and resolve complex inquiries routed to Tier 1 based on established ISC policies and procedures and adhere to service center processes and workflow
  • Assist walk-in customers with non-routine questions and/or reviewing materials, asking questions, and problem solving with the customer to determine the appropriate Workday process
  • Serve as a liaison between Workday end users and other ISC staff to ensure timely, appropriate transfer of information and response to inquiries
  • Escalate issues to Tier 2 specialists within the ISC as well as in Central Business Units (CBUs) external to the ISC as required
  • Support periodic Workday update processes, including testing of employee self-service functions
  • Lead the identification and verification of additions/changes to the ISC working repository of knowledge content
  • Assist in developing and verifying relevant content to support ISC training
  • Work with Tier 2 and Tier 3 teams to identify and implement process improvement opportunities within the ISC
  • Take messages for staff and management
221

LG Customer Support Representative Resume Examples & Samples

  • Customer Order process via EDI & Commerce Hub system – the ability to handle high volume of requests with ease, and the ability to address customers’ questions efficiently & accurately
  • Provide quick response to customer /consumer needs to maximize customer satisfaction, provide alternative model etc. to resolve customer needs quickly
  • Passionate about customer satisfaction and issue resolution
222

Support Representative Resume Examples & Samples

  • Support I-9 and E-Verify program by accepting and updating systems with NEW hire information and RENEWALS/Updates on existing employees
  • Maintain integrity of PFile program utilizing case management tool while adhering to retention policies
  • Audit and reporting functionality supporting all aspects of HR Administration by scanning paperwork related to employee events/supporting documents with a precise QC component
  • Respond to inquiries from business partners and employees related to service credit, employment history, and erroneous data
  • Research and analyze employee records and make necessary correction
  • Exemplary level of customer service, clear verbal and written communication and collaboration with HR and business partners both internally and externally
  • Support business partners by providing accurate data, timely processing, and reliable subject matter expertise
  • Support special projects
  • Telephony component and email correspondence
  • High Schoool diploma or GED
  • HRIS understanding
  • Requires the ability to think strategically; must have excellent problem solving and organizational skills
  • Must be able to work in an environment under constant demand, while handling multiple projects, shifting priorities and a large volume of problem resolution
  • Proficient with Microsoft Office – Word, Outlook and Excel
223

Data Services Support Representative Resume Examples & Samples

  • This position works closely with our clients to assist with the addition or removal of accounts from the ACD service
  • Actively consult & communicate with clients regarding the details associated with new data setups activity in a timely manner
  • Follow up on pending requests and resolve issues as they arise
  • Work collaboratively with our data partners and other teams at SS&C/Advent to ensure client needs are met
  • Continuously monitor cases & communicate status updates to internal/external constituents as appropriate
  • Effectively document customer and data partner interactions within Salesforce cases and email
  • Strong emphasis on supporting & promoting teamwork & keeping management informed of areas where processes may be improved
  • Using knowledge of SS&C/Advent’s organization to maximize effectiveness as a resource for clients
  • 1-2 years of experience in customer-facing or client service organization
  • Experience in a financial services back office or operations environment, or other experience demonstrating the ability to process a high volume of requests with great accuracy
  • Experience using Microsoft Office tools and Salesforce
  • Required individual characteristics include
  • Experience within financial services utilizing technology
  • Knowledge of the financial industry, including different domestic and foreign financial instruments
  • Previous support or client services experience
  • Previous experience using a CRM to track tasks and client requests
224

Sales Operations Support Representative Resume Examples & Samples

  • Develop / maintain communication with sales and management while facilitating the exchange of marketing intelligence
  • Manage, plan, and provide sales reporting and analytics utilizing Salesforce for pipelines;bookings data, dashboards, etc
  • Provide reports and analysis for territory planning, design, and optimization
  • Assist with Sales Plan and Quota Plan, including quota allocation and modeling
  • Assist with Training and Support of all sales teams with Salesforce, including the onboarding of new sales employees
  • Partner with Sales team to deliver timely, critical solutions to sales applications
  • Manage the RFP process for RFP’s that our organization will be submitting
  • Work on other ad-hoc projects as required by Sales management
  • Experience: 1 - 3 years of operations, marketing, market research, sales, or financial analysis preferred
  • Experience in a sales organization, particularly in SaaS preferred
  • Demonstrated evidence of strong analytical skills, statistical analysis, and database management
  • Salesforce CRM experience
  • Detail-oriented, self-motivated with excellent written and verbal communication skills
  • Ability to work cross-functionally within the organization required (sales, marketing, finance, etc.)
  • Adaptable to a fast-paced environment
  • Comfortable using analytical skills to find solutions to complicated problems
225

Inbound Support Representative Resume Examples & Samples

  • Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service
  • Counsel customers/agents on underwriting eligibility and policy coverage and/or options
  • Within established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products
  • Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents
  • Accountable to build/maintain effective relationships with customers/agents
  • Customer service experience (face to face or phone)
  • Prior insurance experience
226

Technicial Support Representative Resume Examples & Samples

  • Advanced networking and server troubleshooting skills
  • Experience with backup & recovery platforms (Asigra, Ashay, Veeam, Rapid Recovery, etc.)
  • Working to above average understanding of concepts of Security, Encryption, Compression, the Cloud, Big Data, File Systems
  • Experience with Storage configuration / Raid / VM storage pools
  • Working to above average knowledge of VMware, HyperV, and Storage environments
  • Ability to write simple to complex SQL queries and PowerShell scripting
  • Above average knowledge of Linux, Unix, and Apple operating systems
227

Sales Order Support Representative Resume Examples & Samples

  • Understand the basic profile of the customers in the relevant sales region and their most common needs and expectations
  • Listen to the customers and focus quickly on those needs and expectations
  • Tailoring the support approach to fit particular customers and/or interactions
  • Act as a customer advocate to other internal departments of Allegion
  • Communicate directly with channel partners within an assigned territory to identify and resolve issues and inquiries including order status, order expediting and tracking, change orders, document reprints, returns, credits, warranty, price and availability (price book and lead time requests), and other general product inquiries as needed
  • Research, document, and administer product warranty programs including credits, replacements and RMAs for all Allegion products procured by the channel partner, including appropriate escalation to other teams where required
  • Gather and document service request information from the channel partners through the effective use of CRM tools
  • Work with internal departments throughout the sector via factory liaisons to ensure timely and accurate information is provided to channel partners
  • Proactively monitor channel partner accounts within the assigned territory on a daily basis to resolve potential issues that may impact the quality of the delivery and service/support pieces of the customer experience
  • Gather information for the measurement, analysis and reporting of daily activities, as well as for building business intelligence on channel partners
  • Serve as liaison to assigned SSC to continually provide updates on customer issues or interactions. Actively participate in SSC staff meetings
  • Maintain awareness of all Allegion policies, guidelines, and procedures to ensure compliance
  • MS Office, CRM, InContact, Oracle
  • Knowing basic product and features for assigned brands/product category
  • Prioritizing and organization work effectively. Managing multiple service requests
228

Financial Institution Support Representative Resume Examples & Samples

  • Must have at least 18 months of professional experience in a financial institution in a banking operations area
  • Must have 12 months of customer support experience
  • Must be able to work Monday - Friday from 11:00 am to 8:00 pm
  • Teller experience preferred
  • Experience with troubleshooting techniques
  • Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem
  • Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades
  • Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions
  • Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level
  • Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue
  • Participates in training programs to continuously improve product knowledge and service skills
229

Operation Support Representative Resume Examples & Samples

  • Performs repair purchase order review to identify the work scope requested by the customer. Creates repair work order in company database. Properly captures the work scope, warranty and financial conditions of the repair
  • Submits to Finance the request for new customer creation and for financial terms to be established
  • Evaluates warranty claims with respect to manufactures warranty period, entry of product into service, repeat failures, etc. Processes claims as appropriate
  • Ensures correct work order identification and coding of database records to accurately account for retrofit programs
  • Matches completed work order packages to the equipment received and awaiting repair
  • Creates subcontract PO for repairs requiring shipment to vendor or other Thales facility. Ensures scope of repair, customer requirements and vendor requirements are properly reflected on the subcontracting PO
  • Creates repair orders and subcontracting PO’s (when required) for work to be performed on company owned equipment
  • Completes the subcontracting transaction after equipment repaired by an approved vendor has been completed and returned to Thales or drop shipped to customer
  • Proofreads outgoing work orders to verify accuracy and ensure facility obligations are fulfilled. Verifies financial and warranty coding is accurate and complete. Ensures customer is in good financial standing prior to creating delivery request of repaired equipment back to customer
  • Ensures the repair database is updated regarding changes to customer contact, invoicing and shipping information
  • Supports team in completing all transactions within the targeted timeframes. Responsible for meeting individual and team targets set for accuracy and velocity of repair administration in SAP
  • Properly identifies loan and exchange core returns in WIP and ensures the return of Thales owned equipment back to the appropriate inventory locations
  • Executes exchange transaction in repair order when an exchange agreement has be reached between Thales and customer
  • Identifies opportunities to offer exchanges to customers to save TAT
  • Reviews blocked exchange stock to ensure that it is in the repair process. Responsible for troubleshooting blocked exchange stock that is not currently in the repair process
  • Assists in the buy/sell evaluation of exchange stock
230

Payroll Support Representative Resume Examples & Samples

  • Solve client problems; taking a broad perspective to identify solutions
  • At least 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
  • A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
  • Demonstrated organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
  • Ability to collaborate and work in a team environment as well as work independently while making sound decisions
  • Excellent communication skills - both verbal and written
231

Payroll Support Representative Resume Examples & Samples

  • Client Facing with Assigned Non-Comp Payroll Client Base
  • Works in an inbound phone support model
  • Provides WFN/AutoPay Payroll Technology Support
  • Supports General PR, HR & Benefit Questions
  • Supports Payroll Processing Questions and Issues
  • Conducts Initial Issue Troubleshooting
  • Works with internal teams to resolve complex issues
  • Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed
  • Assists and supports Clients with Payroll processing questions and issues
  • Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations
  • Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client
  • WFN ( Portal)
  • PR Module, HR Module, TA Module
  • Tax Registration
  • High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP
  • Strong Research Skills
232

Payroll Support Representative Resume Examples & Samples

  • Participate within Agile SCRUM teams
  • Review requirements and user stories produced by Product Owners
  • Review and create software design documents and functional specifications
  • Ensure that software design documents and functional specifications address requirements and user stories
  • Implement coding solutions to meet requirements
  • Work in Test Driven Development environment, leveraging QA automation test suite to provide unit tests and integration tests for all new functionality
  • Ensure that coding solutions use resources efficiently and are scalable
  • Resolve QA (internal) and customer facing (external) issues logged against coding solutions
  • Mentor team members on new features and new technologies
  • A minimum of 8 years software development experience
  • A robust understanding of front-end technologies, Object-Oriented JavaScript, AJAX, XHTML, HTML, XML/DOM , Node.js, Angular JS, React JS, JS-Based framework
  • Hands on experience with Agile Methodologies and Test Driven Development
  • Experience with test automation frameworks
  • Thorough understanding of Object Oriented principles (Analysis and Design)
  • Experience with Web Services (REST, SOAP, XML-RPC, etc) and multi-threaded applications
  • Experience with relational databases and data access (JDBC/DAO/SQL); Oracle strongly preferred
  • Familiarity with Java and an in-depth understanding of other Java technologies, including JDBC, JMS, and messaging (e.g. MQ Series, Oracle AQ, JMS, etc.)
  • Experience in developing and driving SOA strategies within large enterprises and deploying SOA
  • Full lifecycle development experience on large projects, creating distributed and scalable business systems
  • Self-motivated team player who excels in a collaborative environment, has a strong sense of personal accountability, and contributes beyond job role and responsibilities
233

Application Support Representative Resume Examples & Samples

  • Provide technical support to clients regarding the resolution of software and operating system issues via phone or remote access for all supported applications or products
  • Responds promptly and professionally
  • Analyzes client issues to determine if resolution can be found on initial call or if second level support is required. Supports and installs upgrades and assists in all technical problems (i.e.. performance, security, etc.) for the ADP supported products
  • Effectively troubleshoots, replicates and develops workarounds for client issues
  • Documents and communicates the results to the client and/or Corporate Development
  • Maintains appropriate records of client contact through the CRM system
  • Uses Knowledge Management database to locate solutions to issues
  • Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional
  • Proficient browser web support / troubleshoot user access issues/rights issues, assist with website customization
  • Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues
  • Assists in new product pilots and roll-outs to other departments and clients. Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner
  • Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues
  • Mentors and trains newly hired associates to ensure successful integration into the role
  • Identifies training needs for the department and assists with training development programs. Provides feedback to management
  • Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner
  • Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings
  • Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products
  • Assists in developing internal documentation to support new features and procedures for product enhancements
  • 1 - 3 Years Client support experience
  • Bachelor's Degree Preferred or Equivalent in Education - Experience
  • MCP Preferred or Equivalent experience
  • Microsoft office suite, client server, Operating Systems, TCP/IP
  • Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
234

Store Solutions Technical Support Representative Resume Examples & Samples

  • Provide first line technical support for technology hardware and software and troubleshoot maintenance equipment issues at store level
  • Route store level inquires to specific corporate departments who can take action on issues and/or answer questions appropriately
  • Monitor, evaluate and analyze system alarms via Device Monitoring applications. Create calls and dispatch technicians as necessary
  • Identify and escalate priority issues
  • Review and recommend modifications to procedures and processes to Management team
  • Coordinate service with Facility Support Technicians, Field Technicians and Dispatch Specialists to address equipment issues at store level
  • Contact outside service providers to handle issues as deemed necessary
  • Use reports and technology as a tool to ensure issues are resolved
  • Provide on-the-job to new employees
  • 2 years Call Center or Help Desk Experience
235

Customer Support Representative With French & Italian Resume Examples & Samples

  • Post sales - RMA and escalation of more technical queries
  • Providing post-sales support to APC’s customers. Validate entitlement, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary Assure a proper escalation to the 2nd level support when necessary
  • For pre-sales customers this will involve referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identifying opportunities and escalating to the correct APC contact. Advising customers on the correct solution for their requirements
  • Logging customer details and problem description for all Customers. Escalating cases to the technical support engineers for advanced troubleshooting and resolution
  • Follow up on leads generated from marketing activities; Identify opportunities from the leads and enter opportunity into InTouch for follow up by sales
  • Education - Bachelor’s Degree requested
  • Fluent in French and Italian
  • Minimum 1 year experience in customer support is desirable
  • Ability to multi - task (logging queries while speaking with customers)
  • Previous CRM experience of advantage
236

Academic Integrity Support Representative Resume Examples & Samples

  • Support the AI Manager and all staff regarding academic integrity policies and procedures
  • Assist the AI Manager with professional development opportunities for instructional staff as it relates to Academic Integrity
  • Support the AI Manager in research and implementation of appropriate academic integrity trends as they relate to instructional best practices both in the online and traditional environments
  • Maintain a high level of collaborative work with teachers on individual academic integrity cases
  • Support all stakeholders including but not limited to external school personnel, instructional leaders, parents, students, teachers, and FLVS counselors regarding academic integrity issues
  • Support the process of delivering proctored exams for students
  • Ensure accuracy, efficiency, and proper use of the academic integrity database
  • Evaluate, audit, deduce, and/or assess data and/or information using established criteria
  • Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrates respect for others
  • All work responsibilities are subject to having performance goals and/or targets established
  • One year experience working in education, preferably working in VSA and the FLVS LMS
  • Strong knowledge of customer service
  • Knowledge of VSA administration
  • Knowledge of the basic principles of the credit production process
  • Ability to prioritize tasks and meet aggressive deadlines
  • Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives
237

Remote Technical Support Representative Resume Examples & Samples

  • Resolve hardware and software related problems which come as service requests in a queue
  • Communicate resolution steps with customers over the phone and email
  • Provide technical assistance to the IBM Field technicians on site, including steps how to install or replace certain part from the different product sets
  • Gain extensive knowledge on our IBМ's products from the SAN and Storage Systems domain
  • Engage and collaborate with other support groups based on their knowledge and responsibilities in the Remote Technical Support Center
  • Contribute to high client satisfaction by meeting contractual obligations and customer expectations
  • Strong communication skills in English /verbal and written/
  • Logically and analytically minded
  • Affinity in resolving technical problems
  • Motivation to learn new technologies and willingness to develop in-depth technical carrier
  • Knowledge of the SAN and Storage basic concepts will be considered as strong advantage
238

Bbone Support Representative Resume Examples & Samples

  • Commerce Management: facilitates campus ID card issuance, cashless payment processing, account management and reporting on-campus, off-campus, and online
  • Security Management: monitors all campus activity using integrated door access control, video surveillance and mass notification capabilities
  • Receive and record incident-related information using a variety of tools, techniques, and procedures
  • Use knowledge and skills to address customers’ needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer
  • Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Is accessible and available to multiple customers
  • Establish priorities and communicate rationale and time frame clearly to customers. Overcomes constraints to meet established deadlines
  • Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
  • Provide exceptional client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments
  • Manage customer expectations through to successful completion and user satisfaction
  • Provide after hours coverage through on-call pager on a rotating basis throughout the year to support clients on weekends
239

Commercial Transport Technical Support Representative South East of England Resume Examples & Samples

  • To contribute to the achievement of the annual plan on GCM, Net Sales and Working Capital for the business unit
  • To provide day to day practical and advisory technical support to body shops and repair centres, ensuring optimum performance of products and services, for CT & Industrial
  • To develop generic technical plans (paint, equipment, repair process, productives) to meet the needs of Refinish Customers (existing and competitor held business)
  • To stay abreast of and report on customers’ needs and competitor / market / supplier (e.g. equipment) activity
  • To lead field based technical activity to ensure successful implementation of technical support for an agreed account portfolio, (via materials such as Best Practice manuals, coaching etc.)
  • To provide technical recommendations to specific customers to achieve requirements and / or resolve problems
  • To support end users where applicable on colour issues using all PPG’s guidelines & tools to deliver the required end result
  • To maintain a high profile of customer communication including sales visits, agreed site visits, email and phone correspondance
  • To provide timely and accurate account management process reporting – internally & externally
  • To work with other departments of Refinish (Sales, Marketing, Training, PineTree etc) to enhance the technical offer to UK&I accounts
  • To participate in the technical activity of PPG group (NPD process, bench-marking, focus meetings, supplier support etc.)
  • To contribute in supporting and growing Brown Brothers (BBD) and BBD customers
  • To direct and manage all activities in compliance with the PPG Blue print objectives, EHS goals, Quality, Business conduct and code of ethics policies
  • NVQ level 3 or 5 years practical experience of Paint Refinish / Market
  • Good working knowledge of all the PPG Group product range & processes
  • Excellent communicator at all levels – Written and verbal
  • IT Literate (Microsoft office products)
  • Valid Full Driving License
240

Call Center Technical Support Representative Resume Examples & Samples

  • Assist customers with technical questions
  • Assist technicians with technical questions
  • Upload and download programming changes
  • Train and assist less experienced or new employees
  • Schedule service calls
  • Call dispatchers regarding service calls
  • Field questions from customers whose calls have been misdirected
  • Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet
  • Knowledge of company functions is essential to this position
  • Excellent communication, listening, and telephone skills
  • Excellent teambuilding, customer service, and interpersonal skills
  • Must possess good decision making, problem analysis, and negotiating skills
  • Must be very organized and detail oriented
  • Technical alarm programming, maintenance and installation skills helpful
  • Occasional need for creativity, mentoring, and training skills
  • Continuous use of discretion is necessary
  • Typing of 30 wpm
  • Ability to perform clerical duties
  • Ability to speak effectively before groups of customers or employees of organization
  • High school diploma or General Education Degree (GED) and one year field work in the alarm industry or equivalent time as a Help Desk Level I
  • One year experience with Ademco products or similar control products is preferred
241

Internet & Phone Tech Support Representative Resume Examples & Samples

  • Past experience with diagnostic applications required
  • Working knowledge of all customer equipment and cable plant required
  • Two years of practical troubleshooting and technical analysis preferred
  • Good interpersonal and communication skills required
  • Strong knowledge of HSD/voice network layout required
  • Strong PC skills required. Must be proficient in all Windows systems, Microsoft Office applications, diagnostic applications, field diagnostic equipment, various electronic devices and peripherals
  • Understanding of installation aspects related to cable television, data and voice service ideal
  • Thorough knowledge of PC hardware and software configuration and installation, computer networking and IP, web browser, hubs and homenetworking required
  • Individual must be technically savvy and able to learn new technology and program applications quickly
  • Individual must be focused on making our organization the best provider of customer care
242

Station Support Representative Resume Examples & Samples

  • Assist management in executing all bids for the Customer Care and Customer Operations groups, including coordination with work group management to ensure suitable staffing levels are met
  • Act as key stakeholder in the extensive process of preparing, posting, and awarding station bids (6-8 per year), open time bids (12-14 per year), and annual vacation bids
  • Support movement requests for employees, including new hires, system transfers, in-station transfers, terminations, resignations, retirements, military leave, suspensions, and leaves of absence
  • Provide a high level of service for front line employees to adjust schedules, maintain documentation, and answer questions related to all aspects of the movement process
  • Perform various WorkBrain updates and audits including exception reports, day-at-a-time (DAT) vacation usage, and employee vacation / sick / FMLA / OJI balances
  • Cover sick calls and OT for operation and communicate coverage to management
  • Prepare employee duty rosters and operational documentation throughout the day
  • Complete necessary paperwork, update spreadsheets, and enter necessary WorkBrain information
  • Assist employees with WorkBrain, payroll, leaves of absence, OJI, and timesheet related questions
  • Ability to maintain strict confidentiality of sensitive information
  • Ability to accurately complete data entry manually and electronically
  • Working knowledge of Word, Excel, and Outlook required
  • Working knowledge of WorkBrain preferred
  • Working knowledge of accounting principles preferred
  • Minimum typing skill of 40 words per minute
  • Must be able to read, write, fluently speak, and understand the English language
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
  • Must be able to secure appropriate airport authority and/or US Customs Security badges, if applicable
243

League of Legends Support Representative Resume Examples & Samples

  • Work effectively in a high energy, fast-paced, team oriented environment
  • Utilize proprietary and external tools and resources to identify and resolve player inquiries
  • Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience
244

Online Customer Support Representative Resume Examples & Samples

  • College degree is required
  • Strong attention to detail, good follow-through and tracking of campaigns metrics
  • Ability to be a self-starter and comfortable working with cross-functional teams
245

Partner Support Representative Resume Examples & Samples

  • Experience in customer service or any customer facing environment and advantage
  • Excellent communication skills in English, both written and verbal, additional languages an advantage
  • Quick learner and be able to comprehend interdependency of multiple programs/processes
  • Ability to stay calm, cool, and collected when dealing with difficult situations
  • Exceptional organizational and problem-solving skills; keen attention to detail
  • Strong team player but willing to speak up and share ideas
  • Ability to identify root cause of an issue/inquiry and offer solutions
  • Self-motivated in a cross-functional, fast-paced and dynamic environment
  • Hands on experience with PRM systems, Sales Force experience preferred
  • Proficient with MS Office Suite
  • Fluent English
  • Answer phone calls and respond to emails from partners by providing a positive experience in all partner interactions. Follow up on any open issues to resolve partner issues quickly
  • Support email inquiries into the VMware Partner Network regarding partner programs, partner account information, partner fees, opportunity registration partner rebates, etc. and respond within pre-defined SLA
  • Perform outbound calls when required
  • Update and maintain partner information in the partner portal
  • Summarize call, chat and email volumes to management
  • Provide partner feedback on programs, top inquiries, system issues to management
  • Escalate program/technical issues to the subject matter expert. Obtain management support to resolve open issues as required
  • Work closely with other PSC specialists in other regions and share info
  • Maintaining a Customer satisfaction of over 6.00 out of 7.00 at all time
246

Radiology Support Representative Resume Examples & Samples

  • Minimum two years of customer service experience in a business/medical office environment or six months’ patient registration experience
  • Computer skills, including online navigation
  • Previous Radiology experience preferred
  • Not applicable
247

Fleet Support Representative Resume Examples & Samples

  • Provide courteous, prompt and professional service to drivers and customers over the phone
  • Resolve customer concerns and respond to their inquiries
  • Address and record customer absences, product damage and customer resets
  • Process routine clerical transactions in-between phone calls
  • Proficient computer and keyboarding skills (MS Office, email, etc.)
  • Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
  • Strong multitasking with an emphasis on attention to detail
  • Proven ability to work in a fast-paced, team oriented environment
  • Flexibility to work a variety of shifts, including evenings and weekends, as required
  • Previous experience in a call centre or customer service environment is an asset
248

Vadwatch Telemonitoring Support Representative Resume Examples & Samples

  • Ability to assist patients with the setup of VADWatch equipment
  • Includes initial set up
  • Includes trouble shooting
  • Ability to follow up with team members to work through equipment issues
  • Be responsible for following up with patients regarding the return of VADWatch equipment
  • Work with VWTS to ensure INR compliance
  • Distinguish patients that are testing INR and not VADWatch
  • Review all incoming documents for enrollment in VADWatch
  • Review for accuracy and document in VADWatch chart
  • Obtain missing documentation via proper channels
  • Run weekly reports for each hospital
  • Send to VSS
  • Notify VWTS when patient is ready to be contacted for program
  • Receive and direct communication to all relevant team members on a routine basis
  • Enter VADWatch equipment orders
  • Into GP
  • Place on VAD schedule
  • Set up email confirmation for delivery in Fed Ex
  • Enter any supply orders that may come through
  • Provide phone support to Customer Service
  • Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements
  • Demonstrate consistency, proficiency and accuracy in daily use of Alere Home Monitoring operating systems directly related to specific job functions (including but not limited to SharePoint, VADWatch, CoagClinic, and Metro Learning)
  • Participate in development opportunities and on-going training
  • Experience with IOS / Apple products
  • Knowledge of Bluetooth connectivity
  • Outlook
  • Microsoft office suite of products
  • Excel
  • Power point
  • Ability to show consideration for and maintain good relations with others
  • Ability to use thinking and reasoning skills to solve problems
  • Ability to effectively build relationships with management and employees
  • Ability to find a solution for or to deal proactively with work-related problems
  • Ability to grasp and understand clinical concepts and issues
  • Proficient in Microsoft office; Word & Excel (ability to maintain and update spreadsheets)
  • Ability to communicate in writing & verbally clearly and concisely
  • Ability to organize oneself
  • Ability to attend job related courses & seminars as required, to perform effectively in current position
  • Ability to use equipment pertinent to job functions and requirements
  • Computer/software Skills
  • Equipment Usage
  • Telephone
  • Fax & photocopier
249

Operations Support Representative Intermediate Resume Examples & Samples

  • Review and decision accounts adhering to the charge off policy
  • Communicate with various departments and branch offices regarding all aspects of charge off
  • Researching a variety of account related issues
  • Reporting monthly data to senior management
  • Reviewing and processing accounts for special handling (i.e. POA, C&D, and written third party authorizations)
  • Completing Ad-Hoc reviews as assigned by management
  • Ensuring assigned tasks are completed in a timely and accurate manner
  • Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies
  • Maintaining a positive workplace environment
250

Festival Support Representative Resume Examples & Samples

  • Currently in school pursuing a Bachelor Degree
  • Basic computer skills to include word processing, spreadsheets, internet, etc
  • Must be flexibility, take initiative, and be self-motivated
  • Possess creativity skills
  • Problem solving/reasoning skills