Product Support Representative Resume Samples
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Product Support Representative Resume Samples
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AL
A Langworth
Adell
Langworth
23638 Cornell Skyway
Philadelphia
PA
+1 (555) 805 7410
23638 Cornell Skyway
Philadelphia
PA
Phone
p
+1 (555) 805 7410
Experience
Experience
San Francisco, CA
Product Support Representative
San Francisco, CA
Dickinson LLC
San Francisco, CA
Product Support Representative
- Develop working knowledge of all catalogs and price books
- Report development for clinical monitoring and improvement
- Work through customer conflict and provide resolution in a positive manner
- Support innkeepers and property managers by providing excellent service via phone and e-mail contacts
- Perform other duties as assigned by manager
- Work through customer conflict and provide resolutions in a positive manner
- Provide advanced technical assistance to Tier 2 in support of MiCloud customers
Los Angeles, CA
Technical Product Support Representative
Los Angeles, CA
Koepp Group
Los Angeles, CA
Technical Product Support Representative
- Provides in-depth product support to FIS clients by resolving incoming inquiries
- Manage user access to internal products
- Setup and manage FTP sites, trouble shoot connection issues
- Work with SQL to research issues
- Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes
- Documents customer information and recurring technical issues to support product quality programs and product development
- Performs other related duties as assigned
present
Dallas, TX
Senior Product Support Representative
Dallas, TX
Dibbert-Pfannerstill
present
Dallas, TX
Senior Product Support Representative
present
- Plans, prioritizes, organizes and completes work to meet established objectives
- Work is frequently completed without established procedures
- Works with other Internal Departments to determine the root cause of customer facing issues
- Strong Custom Relationship Management (CRM) strategy and service ethic
- Utilize and follow P&P's on a daily basis to complete work
- Provide expert opinion to inbound service center agents
- At least 3 years of providing in depth technical application support
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Syracuse University
Bachelor’s Degree in Computer Science
Skills
Skills
- Highly self-motivated with a strong ability to learn a complex technology platform quickly
- Demonstrate an ability to learn quickly, work on own initiative and as part of a team to develop and maintain excellent customer rapport
- Basic knowledge of electrical and electronic concepts and devices is important, as well as PC/MAC software/hardware, operating systems and applications
- Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
- Resourceful...quick on their feet and able to figure things out
- Use all of the tools available to Tier 2 to troubleshoot voice quality issues
- A customer driven mindset with a strong focus on detail
- Basic knowledge of software support for customer applications
- Expected to generate a number of Knowledge Base articles to constantly improve our ability to rapidly respond to our customers
- Analytical ability to diagnose problems and work quickly and independently to resolve issues
13 Product Support Representative resume templates
Read our complete resume writing guides
1
Senior Product Support Representative Resume Examples & Samples
- Bachelor's Degree is required or equivalent
- Must have 4 - 6 years of related consumer electronics product warranty experience
- The ability to work independently, prioritize duties and work within tight deadlines
- Advanced computer skills in Microsoft Word, Excel and Powerpoint is required
- Strong Access database skills and business objects reporting skillls
- Working knowledge of Oracle and SAP is required
2
NPI & Product Support Representative Resume Examples & Samples
- Team member of Product Life Cycle Management within Product Line Hard Rock Cutting
- Responsible for New Product Introduction Product Support content
- Steering of different project teams within NPI product support to deliver gateway review content
- Live and execute Caterpillars Business Model Seed Grow Harvest to maximize Caterpillars After Sales market share, revenues and margins
- Bachelor/Master degree of industrial engineering, engineering or business administration
- Good project management skills
- Experience in Product Life Cycle Management or After Sales Management desirable
- Good combination of technical and economical skills
- Very good knowledge of English language
- Good skills in software tools like MS-office (excel and power point)
- Underground roadway development skills desirable
- Intercultural competence
- Mobility and willingness to travel
- Flexible, reliable and great capacity for team work
3
Client Product Support Representative Resume Examples & Samples
- One to three years of work experience in banking applications
- One to three years of experience in Client Services
- Must be able to work flexible hours. Core hours are 8:00 am - 5:00 pm with the ability to flex into 8:00pm. 1 - 2 times per month
4
Client Product Support Representative Resume Examples & Samples
- Background in banking operations preferred
- Trouble shooting software
- Provide technical assistance in a large, fast-paced environment
- Call center experience is a plus
- Ability to work with peers and clients to find solutions to complex issues in a timely manner. This is a team environment where each individual must work for the greater good of the time to ensure a positive client experience
- A strong ability to analyze and troubleshoot client’s one off issues
5
Client Product Support Representative Resume Examples & Samples
- Provide technical phone support to outsourced financial institutions throughout the US
- Support with troubleshooting various applications within the Precision Service Center
- Periodically provide after-hours support to clients via a mobile phone
6
Client Product Support Representative Resume Examples & Samples
- Specializes in the Precision core product suite including standard core loan, deposit and General Ledger applications, report writing, year-end processing and others
- Provide first point of client contact through phone or web support
- Document all call related activity for case tracking to ensure proper handling and follow up
- Participate in team projects and coordination, including communicate with clients and provide them with status updates on current projects
- Test product enhancements and changes with software programs
- Recreate and research client issues for internal software developers
- Work with clients to analyze information and request program changes
- Develop and maintain an understanding of Fiserv products and stay abreast of relevant industry advancements
- Minimum of 2 years previous client service experience
- Proficiency with computers (Microsoft Outlook, Word and Excel)
- Must be able to work at the Fiserv Sioux Falls location
- Fiserv Precision Core application experience
- Financial industry or banking experience
- Ability to make decisions and solve moderate to complex problems with precedents
- Ability to know when to refer more complex or far reaching decisions to supervisor
- A strong analytical and troubleshooting ability
7
Product Support Representative Ame-marketing Development Program Resume Examples & Samples
- Engineering/Technical background (Bachelor degree level required, preferably in industrial engineering)
- Open to travel arrangements in AME for dealer support, travel could be approx. 50% of the time over the course of a year
- Should be willing to work in the Middle East and relocate to Africa upon business needs, current office locations Dubai Johannesburg, Dakar
- Should have good academic score
8
Product Support Representative Resume Examples & Samples
- Analyzes problems with software applications to identify problem area(s) and recommend corrective action
- Recommends solutions to customer application questions
- May utilize specialized domain expertise related to the specific application of the software to resolve customer problems
- Providing end-user support for various systems including Mosaic Cancer Software, Athena Physician Practice software, Paragon Clinician Hub, etc
- Healthcare experience (supporting hospitals, clinics, etc.)
- Working with 3rd party software companies
9
Product Support Representative Resume Examples & Samples
- Respond to product application support questions from customers regarding the company's software
- Analyze problems with software applications to identify problem area(s) and recommend corrective action
- Recommend solutions to customer application questions
- 2+ years applications support experience
- Active listener with effective probing skills
- Genuine desire and enthusiasm to continually improve self, team and company
- Working knowledge of software support for customer applications
- Team player, ability to relate to different personalities
- Ability to prioritize and manage several tasks at once
- Desire and ability to generate ideas and offer input
- SAP and Salesforce experience preferred
10
Product Support Representative Resume Examples & Samples
- Ability to interpret and analyze Clinical and Financial results in an Analytical environment
- Excellent problem solving and data analysis skills & ability to multi task a must
- In-depth knowledge of troubleshooting issues in complex environments required
- Experience with Unix/Linux highly desired
- Familiarity with File Transfer, such as FTP, SFTP
- Familiarity with Windows OS
- Experience with the Performance Analytics Performance Manager product highly preferred
- Experience in Healthcare Budgeting, Costing, Reimbursement or Clinical Quality Initiatives and Enterprise Reporting highly desired
11
Product Support Representative Resume Examples & Samples
- Analyzing problems with software applications to identify problem areas and recommending corrective actions
- Recommending solutions to customer application questions
- Report development for clinical monitoring and improvement
- 1+ year of experience with SQL & SSRS Report writing
- Good Analytic skills
- Detailed knowledge of software support for customer applications
- McKesson MPF experience & knowledge
- Practice Partner Plus experience & knowledge
12
Product Support Representative Resume Examples & Samples
- Promptly respond to customer concerns
- Perform product research, provide customer training as needed
- Use CRM to log and monitor technical issues reported by customers
- Manage open issues effectively, escalate as appropriate
- Communicate updates to customers based upon team policy
- Proactively monitoring the health/responsiveness of the RelayHealth product suite
- Assist in pre-software release QA tasks
- Effectively project manage customer calls
- Provide after-hours coverage, as needed
- Completing special projects, as assigned
- Software support, hospital registration or equivalent experience a plus
- Customer service experience, healthcare or insurance experience a plus
- Working knowledge of 270/271 transaction code sets, EDI transactions and web based applications a plus
- Ability to read and create HIPAA compliant X-12 Transactions a plus
- Knowledge of X12-270, 271,276,277, and 837 Transactions a plus
- Strong documentation skills
13
Senior Product Support Representative Resume Examples & Samples
- Process consumer/accountholder and client requests (financial/non- financial) within the standard timeline and accuracy metrics
- Partner with other departments to resolve consumer/accountholder and client requests, timely and accurately
- Answer questions and resolve issues including escalated issues for consumer/accountholders and clients timely and accurately
- Update and maintain accurate status logs as needed for consumer and client requests
- Utilize and follow P&P's on a daily basis to complete work
- Respond to work direction from outside the team and follow through on requests in a timely manner
- Share information across team members to increase overall team knowledge and understanding of concepts, and to ensure consistent application
- Utilize standard templates to ensure consistency when responding to requests
- Complete quality audits as need to ensure processing accuracy for consumer and client requests
- Apply knowledge/skills to operational transactional activities
- Act as a technical resource to others in own function
- Anticipate customer needs and proactively identifies solutions
- Solves complex problems on own; proactively identifies new solutions to problems
- Plans, prioritizes, organizes and completes work to meet established objectives
- NOTICE: Other duties and responsibilities, not specifically described, may be defined or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by management
14
Product Support Representative Resume Examples & Samples
- Provide effective hardware, software and consumable troubleshooting assistance to customers, including distributors, via phone and email
- Utilize CRM and ERP databases to manage all details of a case from start to finish, ensuring effective and timely resolution of associated activities including Sales Orders, RMA’s and while maintaining positive Customer Feedback/Satisfaction
- Process forward and reverse service parts and loaner shipments (RMA logistics)
- Dispatch Field Engineering for repairs in the field
- Document all support activities (Cases) in the Product Support database
- Identify and escalate reliability issues and trends to the appropriate team for immediate action or for future improvement
- Coordinate and work closely with other teams and departments
- Perform special projects as directed
- Minimum of 2 years of experience ina role within a call center, preferably in a quality regulated medical device environment, in a quality or customer service/complaint resolution role
- Working knowledge of FDA and/or ISO 13485:2003 and requirements for complaint handling
- General knowledge of risk management for medical device and/or ISO 14971:2007 and/or Risk Management Techniques
- Bachelor’s degree and / or equivalent related experience
- Experience with CRM and ERP software applications, preferably SalesForce.com and PeopleSoft
- Professional customer communication, customer care skills and team player mindset are necessary
- Ability to work with and support employees of different backgrounds and experience levels
- Ability to communicate clearly and concisely both written and verbally
- Ability to quickly grasp and embrace new business and transactional processes and procedures
- Ability to draw upon experience and limited information in order to come to logical conclusions and sound judgments
- Strong organizational skills including the ability to plan and manage multiple priorities simultaneously
- Computer skills relating to data input, typing and general computer use a must
- Proficiency with MS Excel, Word, Excel, etc
- Quick, high productivity contributor
15
Technical Product Support Representative Resume Examples & Samples
- Provides in-depth product support to FIS clients by resolving incoming inquiries
- Resolves customer/client concerns raised during installation, operation, maintenance or product application or
- Knowledge of banking products and services, and how they work, preferably FIS products and services
- Prior banking or technical support related experiences preferred
- Documents Client information and recurring technical issues to support product quality/development programs
- Pays close attention to detail
- Excellent oral and written communication skills required; and must be clear, tactful, and constructive
16
Product Support Representative Resume Examples & Samples
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
- Documents customer information and recurring technical issues to support product quality programs and product development
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
- Knowledge in programming, business analysis or implementation of software products
17
Product Support Representative Resume Examples & Samples
- Handles calls more complex in nature
- Possesses in-depth knowledge of one or more FIS products. Uses SQL, Crystal Reports, or report manager to build moderately complex reports
- Research issues at a data level, utilizing System Logs , database and working knowledge of the product
- Researches technical issues and documents resolution
- May coach more junior staff
- Works under general supervision with increasing latitude for independent judgment
- Works on cases that last several hours to several days
- May consult with senior peers on certain projects
- Typically reports to a Product Support Manager
- Prior banking or finance related experiences a plus; personal banking experience preferred but not required
- Documents client information and recurring technical issues to support product quality programs and product development
- Previous work experience not required if a desired degree has been obtained
- Knowledge of loan origination products and services desired but not required
- Knowledge in programming, business analysis or implementation of software products desired but not required
- Extremely comfortable working with a variety of applications
18
Product Support Representative Resume Examples & Samples
- Prior development, technical support, business analysis, implementation of software products or application support experience is required
- Microsoft technical skills (Windows/SQL/IIS etc.) and troubleshooting experience (Web Applications, Windows applications)
- Prior banking or finance related experiences are a plus; compliance experience is ideal
- Knowledge of FIS products and Services. Prior experience with FIS Prime Compliance Suite applications is a big plus
19
Product Support Representative Resume Examples & Samples
- Minimum of 2 yrs day to day working knowledge of a Microsoft OS-based server/client environment
- Working knowledge of SQL databases and queries
- Experience in working with PC/Server functionality, including LAN/WAN technologies, routers, switches, DNS, IIS, Imaging, Windows OS (Windows 7, Server 2008, Server 2012), SQL Server (2008, 2012), Citrix/Terminal Services, VMWare, Hardware peripherals (printers/scanners), software installation/configuration, file transfer (ftp), etc
- Knowledge of financial services industry highly desired
- Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
20
Product Support Representative Resume Examples & Samples
- Experience with structured programming languages including “block structured” and “object oriented” such as Visual basic, C++, Java, ASP, or PHP
- Experience querying relational databases (SQL Server, MySQL, Oracle, Sybase, DB2, or other database systems.)
- Willingness to learn new programming languages
- Ability communicate effectively with clinicians
- Problem solving/troubleshoot complex technical systems
- Ability to lead and facilitate interdisciplinary groups
- RN credentials and Technical experience with clinical systems are a plus
- Some programming language is a plus and willingness to learn a new language
- Experience with Transaction SQL is a plus
- Clinical credentials and Technical experience with clinical systems are a plus
21
Product Support Representative Resume Examples & Samples
- Compose internal and external communications
- Manage multiple enrollment projects simultaneously
- Provide customer training via webinars
- Provide phone and chat support via scheduled hours
- Ability to work in a number of company specific tools
- Apply knowledge and skill across different products and client base
- Very strong Customer Service skills
- 1+ years of medical billing experience
- Some knowledge of provider credentialing
- Proficient in Microsoft office product suite
22
Product Support Representative Resume Examples & Samples
- Multi- tasking
- Basic knowledge of software support for customer applications
- Healthcare industry experience a plus
23
Product Support Representative Resume Examples & Samples
- Analyzes problems with software applications to identify problem area(s) and recommend/take corrective action
- Client relationship
- Basic computer skills
24
Product Support Representative Resume Examples & Samples
- Minimum of 2 years of Teller operations related experience
- Work with FIS clients and employees in supporting the BancPac core software as it relates to Teller functionality
- Always strives to be an expert in all features of BancPac and FIS that fall under your area's umbrella
- Knowledge of financial services industry
25
Product Support Representative Resume Examples & Samples
- Responding to product application support questions from customers regarding the company's software
- Analyzing problems with software applications to identify problem area(s) and recommend corrective action
- Performing product research, provide customer training as needed
- Using the CRM to log and monitor technical issues reported by customers
- Managing open issues effectively, escalate as appropriate
- Communicating updates to customers based upon team policy
- Assisting in pre-software release QA tasks
26
Product Support Representative Resume Examples & Samples
- Help Desk activities
- Customer care – from call handling to site visits
- Analytical tasks
- Incident management
- Serious incident identification - first responder
- Queue management
- Revenue generation
- Management reporting
- Process improvement
27
Product Support Representative Resume Examples & Samples
- Ability to multi-task and prioritize
- Effective decision-making and problem solving
- Positive Attitude, Ethics and Values that align with the healthy & high-performance culture of Navistar
- At least 2 years’ experience in Parts or Truck preferred
- Position will also be asked to provide suggestions to department management for process improvements in order to continue superior customer service
- Familiarity of automotive technology
28
Product Support Representative Resume Examples & Samples
- Responds to customer product inquiries via telephone or in written internet-based email or chat or remote sharing sessions
- Troubleshoots problems with malfunctioning software applications and recommends corrective action
- Handles complex calls/solutions that require analysis and research
- Works on multiple projects as the subject matter expert
- Works on cases/projects that last several hours to several weeks
- Coaches and mentors more junior staff and should be able to guide FIS customers on the use of FIS products
- Prior development, technical support, business analysis, implementation of software products or application support experience is ideal
29
Product Support Representative Resume Examples & Samples
- Take inbound troubleshooting/customer service calls
- Make outbound calls for department support
- Problem-solve to provide superior customer service
- Take payments for shipping, repairs, etc
- Bilingual in English and Spanish
30
Product Support Representative Resume Examples & Samples
- Report, troubleshoot, and document client application issues
- Provide case status updates to clients, keeping them informed of progress on open issues
- Work to analyze and resolve complex problems in a team environment and consult co-workers and procedures to optimize problem resolution
- Develop good working relationships with clients and internal teams
- Document common client issues to create processes and procedures for standardized solutions
- Assist with off-hour support. This is on a scheduled basis
- A Bachelor’s degree (or equivalent work experience) in Finance/Economics/Accounting or MIS/IT/CIS or Engineering
- Financial Services background, series 7/63 Licenses a plus
- Strong Interest in Banking / Risk Management
- Excellent communication, analytical and customer service skills
- Ability to absorb new concepts quickly, think independently, and demonstrate keen problem-solving ability
- Ability to convey/communicate complex concepts in a clear and understandable format
- Proficiency in all Microsoft Office applications
- Ability to multitask and prioritize workload with minimal supervision
31
Product Support Representative Resume Examples & Samples
- Complete all required training and skills development exercises as assigned
- Work closely with assigned mentor/s and Customer Support managers to attain a secure knowledge of all Wolters Kluwer processes, procedures and functionality of ProVation® software products
- Apply independent study skills to fully understand all functionality, configuration and features of ProVation® MD and ProVation® MultiCaregiver software
- Develop product knowledge and skills necessary to effectively provide remote technical and application support to customers
- Troubleshoot and diagnose issues related to software, hardware and networking
- Respond to user questions regarding application functionality, configuration, and content
- Provide exceptional customer service that maintains or increases customer satisfaction
- Develop familiarity with and understanding of response time and resolution goals and how they impact this position and customer satisfaction
- Develop and improve skills required to thoroughly document all reported issues and customer inquiries
- Understand functions of all Operating Unit departments and Business Unit products in order to properly refer customer to other Wolters Kluwer resources for additional services and product purchases, managing the transition to ensure customer satisfaction from a support perspective
- Accurately prioritize issues according to defined criteria
- Complete all required HIPAA and HITECH training and adhere to company policies and all relevant laws regarding handling of protected health information (PHI) and all other privacy and security related information
- Actively participate in a rotating 24/7 on-call support schedule when required
- 6 months previous customer service experience preferred – will consider internship experience
- Previous experience in any of the following is a plus: Oracle, SQL, Healthcare, Biology or Computer Sciences background, HL7 interfaces
- Strong aptitude for technology
- Analytical problem solving skills
- Strong working knowledge of computer operating systems, hardware, and software troubleshooting techniques
- Ability to multi-task and excel in a fast-paced environment
- Ability to cope well in high-stress situations
- Must be able to work both independently and as an integral part of a team
- Ability to adapt in a constantly changing environment
32
Product Support Representative Resume Examples & Samples
- Lead response/resolution to internal and external product inquiries
- Manage communication and approvals to support business initiatives (specification changes, product discontinuations, manufacturing changes, shipments into approved countries, etc.)
- Lead evaluation of requests for new warehousing and supply opportunities
- Serve as Supply Chain Steward for customer complaint management process
- Manage customer returns, claims and credits
- Manage product allocation and sales monitoring plans
- Ensure accuracy and integrity of product master data
- Manage training and resources for back-up
- Leads/supports process improvement for the PSR function
- Preferred candidate has 1-3 years experience (chemical or related industry) with a Bachelors degree or equivalent
- Good knowledge of SAP and SharePoint preferred
- Microsoft Office skills required
- Ability to understand complex business processes and organizational dynamics
- Ability to work at operational/ tactical level as well as contribute at strategic level/ develop strategic vision
- Project management experience a plus, Greenbelt preferred
- Must possess strong customer service mindset, be a self-starter and able to manage multiple priorities
- Some travel may be required +/- 5%
33
Deposits Help Desk-product Support Representative Resume Examples & Samples
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
- Resolves Client concerns raised during installation, operation, maintenance or product application or compatibility matters
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Documents Client information and recurring technical issues to support product quality programs and product development
- Knowledge of FIS products and Services
- Strong Analytical Skills
- Knowledge in programming, business analysis or implementation of software products
- Organizational and time management skills required
- Extremely comfortable working with computers and a variety of applications
34
Product Support Representative Resume Examples & Samples
- Domain knowledge of Insider Trading / Market manipulation applications
- Exposure to handling application upgrades
- Exposure to Silverlight and MVC
35
Bancpac Product Support Representative Resume Examples & Samples
- Knowledge of FIS' deposit products and services desired
- Working knowledge of Deposits functionality, including: New account opening & documents, Checking/Savings/Time Deposit/IRA, Statements, Account Analysis, Package Pricing, Safe Deposit Box, Service Charging, Unposted Items, Returned Item Processing, Stop Payments, Positive Pay, Payment Decisions, etc
- Previous 2+ experience with Deposits functions outlined above
36
Product Support Representative Resume Examples & Samples
- Managed Support is a team within the EIS Support organization which remotely provides assistance to our end user customers for the support and maintenance of their McKesson and non-McKesson applications during day to day operations
- Responsible for responding to support issues and requests for service (RFS) from customer end users. This role functions at the same level as an on-site application analyst would but works remotely fulfilling the role for multiple customers
- The ideal candidate will have worked at 2nd tier support understanding both application and technical aspects of the products
- As a remote employee this role requires a high level of independence, self direction, critical thinking and problem resolution skills as well as ability to prioritize multiple conflicting urgent issues and utilizing excellent time management skill
37
Product Support Representative, IPM Resume Examples & Samples
- Support property managers by providing excellent service via phone and/or e-mail contacts
- Educate users in all functions and features of our product line
- Advocate for customer needs by suggesting customer experience improvements
- Assist with process and knowledge base documentation as needed to help further the team’s overall knowledge in support of customers
- Moderate supervision needed; demonstrates initiative to handle most tasks independently
- Bachelor’s degree preferred, but will accept equivalent experience in field
- High level of determination to follow issues through to resolution
- Ability to multitask and dynamically prioritize tasks
- Proficiency in Microsoft Windows OS- Experience with Atlassian products is a plus, (JIRA & Confluence)
- Experience troubleshooting software integrations and API issues is a plus
- Basic understanding of HTML and XML are a plus
38
Product Support Representative Resume Examples & Samples
- Assist programmers in understanding product requirements, give guidance throughout the software development process and ensure the accuracy of the software through out the process
- Maintain relationships with the suppliers of the data utilized within the services
- Provide client service supports to customers. This includes responding to inquiries and occasional customer visits
- Schedule productions for clients based on their service preferences and survey results. This includes overseeing data file management and processing tax reporting information
- Maintain client service preferences periodically via the custom application
- Stay current on industry news
- Coordinate with Data Research Associates on the security updates, including resolving differences in security settings and clarifying operation procedures
39
Product Support Representative Resume Examples & Samples
- Provides in-depth product support to BKFS clients by resolving incoming inquiries
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activities
- Knowledge of BKFS products and services
40
Bankway Product Support Representative Resume Examples & Samples
- Knowledge of FIS' products and services desired
- Working knowledge of Deposits functionality, including: New account opening disclosure and documentation requirements, Checking/Savings/Time Deposit/IRA, Statements, Account Analysis, Package Pricing, Safe Deposit Box, Service Charging, Unposted Items, Returned Item Processing, Stop Payments, Positive Pay, Payment Decisions, etc
- Knowledge of financial services industry and regulatory requirements
- Ability to persuade and influence others on the best approach to take
41
Product Support Representative Resume Examples & Samples
- Bachelor’s degree in a technical area preferred or 5 years related experience
- Strong organizational skills with the ability to execute/implement on strategic design
- Understanding of specialized or unique customer needs and expectations
- Advanced knowledge of products across all Residential Allegion brands in the US market
- Advanced problem solving ability with the ability to influence the organization and drive issues to resolution, advanced knowledge on technical services processes
- Mechanical aptitude with assembly and troubleshooting of products and solutions
- Knowledge of electronics and electrical components. Ability to utilize meters for current and voltage measurements in support of troubleshooting product issues. Working knowledge of AC and DC power
- Must have an analytical mindset
42
Product Support Representative Resume Examples & Samples
- Respond to incoming calls, email and personnel requests for technical support in a timely manner to identify and troubleshoot issues with a goal of building customer relationships
- Documents all issues within SAP and escalates complicated hardware, software, networking issues to Tier 2 Clinical Support Engineer for resolution assistance
- Provide after hours and weekend coverage on a rotating basis and respond to customer calls while on-call within 15 minutes. Log and track 100% of after hour’s calls
- Complete any additional assigned projects as deemed necessary
- Minimum of an Associate’s degree in Computer Science or I.T. Bachelor’s degree preferred
- Relevant I.T. certifications such as Microsoft Certified Professional (MCP) or Network+ preferred
43
Product Support Representative Resume Examples & Samples
- Supporting clients in resolving application issues related to the Prophet suite of products and other FIS Insurance products
- Problem solving and assessment of actuarial and technical support cases
- Diagnosis and resolution of tier-1 cases with the expectation to grow to handle tier-2 cases
- Provide basic installation and licensing support to customers
- Working with clients to help them get the most out of Prophet and other associated applications
- Recommend customer training or consulting support where required
- Make infrastructure recommendations to clients most suited to their modelling and needs
- Contribute to the service desk online knowledge base of solutions and online support documentation
- Work with other teams to meet service level agreements and customer satisfaction targets
- Maintaining regular and clear communication with the client throughout the support lifecycle regarding case status and information
44
Product Support Representative Resume Examples & Samples
- Provide effective customer service by using soft skills and troubleshooting skills to resolve client issues and requests. Ability to ask probing questions to gather relevant information on routine and complex calls
- Fields a high-volume of incoming client calls on a variety of technical and non-technical inquiries daily
- Previous Call Center/Help Desk Experience inbound or outbound
- Analytical ability to diagnose problems and work quickly and independently to resolve issues
- Ability to work well with people from different disciplines with varying degrees of technical experience
- Must be willing to work some overtime and holidays if needed
- Associate's degree in IT field or Bachelor's degree from a four year college or university
- Equivalent experience in a Client Technical Support Environment
45
Product Support Representative Resume Examples & Samples
- Experience working in a financial institution such as a bank or credit union
- Candidates that are bilingual are preferred, but not required
- Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems
- Assists customers with new account set up, and performs maintenance for existing accounts. Assists customers in validating accuracy of account data
- Consults with senior peers on more complex issues to increase product knowledge
46
Product Support Representative Resume Examples & Samples
- Support innkeepers and property managers by providing excellent service via phone and e-mail contacts
- Use various software programs to complete tasks
- Create Knowledge Base Articles for customers as necessary
- Work with internal teams, coordinating and communicating to resolve customer issues
- Stay up-to-date on product changes to provide accurate and thorough support
- Meet appropriate productivity and quality levels in support of world-class service standards
- 1-3 Years of technical support experience, preferably with Business and/or Accounting software
- Familiar with the following: Windows, IE Explorer, Chrome, Microsoft Word, Outlook
- Working knowledge of Microsoft Office, including Word, scheduling in Outlook
- Experience with small computer networks, firewalls, anti-virus software a plus, and HTML/CSS is a plus
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Product Support Representative Resume Examples & Samples
- A customer driven mindset with a strong focus on detail
- A strong and proven desire to learn and work in fast paced agile environments
- CCNA, MCSE, Mitel certifications (ORIA, MBG, MCD, MiCollab, MiCD, Oaisys, NuPoint, etc.) is preferred
- A thorough understanding on Mitel products and configurations
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Product Support Representative Resume Examples & Samples
- Ability to troubleshoot all feature issues and supply information to Product Support
- Demonstrated proficiency in both Transport and Application troubleshooting
- Understanding of LAN and WAN protocols (OSPF, BGP, MPLS, EIGRP, SIP, RTP, MGCP, RSTP/STP, etc.)
- Expertise on the LAN and WAN protocols and the impact they have on each other
- A strong and proven desire to learn and work in a fast paced agile environment
- CCNA, MCSE, and/or Mitel certifications (ORIA, MBG, MCD, MiCollab, MiCD, Oaisys, NuPoint, etc.) is required
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Product Support Representative Resume Examples & Samples
- Analyze customer requirements and develop customized product recommendations and templating plans based on those requirements
- Assist customers with product specifications and applications
- Perform analysis of field situation based on verbal or written customer input
- Perform primary root-cause analysis of product returned from customers
- Populate CRM database with details of customer interactions
- Develop working knowledge of all catalogs and price books
- Provide support to Operations, Order Entry, Sales Support and other departments within the organization as required
- Maintain awareness of all Allegion policies, guidelines, and procedures to ensure compliance
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Product Support Representative Resume Examples & Samples
- Provide client support for Loanet Suite of Products daytime production support calls
- Investigate, respond to and coordinate client ad hoc requests for support
- Track client requests and open initiatives in the reporting system
- Certify maintenance and parameter changes, to include documenting test conditions and expected results
- Assist clients with their internal testing and certification of system enhancements and software upgrades
- Interface with Loanet Operations, Communications and other departments to coordinate application testing and changes. Create and update internal and external system and procedural documentation
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Product Support Representative, IPM Resume Examples & Samples
- Demonstrated experience with MSOffice Suite and CRM systems
- Proficiency in MicrosoftWindows OS
- Experience with Atlassian products is a plus. (JIRA & Confluence)
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At our Site Colmar Product Support Representative Resume Examples & Samples
- He will provide technical support to the Liebherr field service team and to the customers. He will advise on best maintenance practices and usage of Liebherr products. He will serve as Liebherr official representative while on duty. He will work on the Liebherr equipments and train the on-site service team. For Liebherr Factory Product Support Representatives sent on assignment to a Liebherr Affiliate organization, the assignment and reporting will be defined with Factory Customer Support Department
- Focus on safety and advice on best working practices during execution of maintenance and repairs, as per Liebherr guidelines. Respect the customer guidelines on the mine site
- Guide and train the on-site Service team
- Train the technicians doing the service on the equipment (hands-on training)
- Provide guidelines for planning and preventive/predictive maintenance
- Perform or supervise mechanical and electrical maintenance and repair tasks on the equipment
- Test the equipment’s performance
- Troubleshooting
- Advise on maintenance practices for equipment long term durability
- Represent Liebherr towards the on-site service team and the customer
- Provide information on factory updates and upgrades
- Advise on the special tooling, the spare parts stock, the equipment usage
- Promote Liebherr products
- Organize major jobs, such as machine assembly / commissioning, or major component’s change-out
- Report on his activities
- Inspections, service and visit reports
- Failure report and improvement proposal reports for information of Liebherr Mining Factory
- Attend when required to Liebherr Mining internal product improvement’s meetings
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Junior Technical Product Support Representative Resume Examples & Samples
- Provides in-depth product support to FIS clients by listening to incoming inquiries and then responding to the client with a solution to better their interaction with the product
- Responds to customer product inquiries via phone and working one on one with the client or as needed in written internet-based email or chat or remote sharing sessions
- Proactively troubleshoot customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Recreates client issues in a playground (test environment) Identifies/documents how the applications and systems interact to support business needs
- Rolls up their selves to handle complex calls/solutions that require out of the box thinking
- Coaches and mentors FIS customers on the use of FIS products
- Self-starter with proven ability to work independently Strong Analytical Skills
- Microsoft technical skills (Windows/SQL/IIS etc.) and troubleshooting experience (Web Applications, Windows applications
- Prior banking or finance related experiences are a plus; compliance experience is ideal, but most importantly the willingness to learn something new each day
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At our Site Sydney Product Support Representative Resume Examples & Samples
- Provide technical guidance and advice on Liebherr Earthmoving equipment
- After-sales support to Sales and Service Personnel and Customers
- Equipment diagnostics, troubleshooting and fault-finding
- Technical point of call between European Factories and Australia & New Zealand
- Promote the Liebherr brand and the quality and reliability of our products
- Implementing sales initiatives
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Lead Product Support Representative Resume Examples & Samples
- Bachelors degree in Engineering or Applied Science or Minimum of university or college degree in computer/technical field (Electronics or Computer Science)
- 1-3 years of telephony or computer experience (Linux and Microsoft)
- Prefer CCNA/CCNP
- Understanding or experience with at least one industry standard RDBMS (SQL,
- Oracle, MS SQL Server, DB2) or other database experience is considered an asset
- Excellent oral and written communication skills, as well as a passion for customer service
- Experience with Mitel products is considered an asset
- French and or Spanish (oral and written) are considered an asset
- Experience using Wireshark is considered and asset
- Work Experience in the installation, maintenance and troubleshooting of IP networks, IP PBX, Application based products, Wireless and or Network management solutions are considered an asset
- Understanding of the Hospitality Vertical communications requirements is considered an asset
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Product Support Representative Resume Examples & Samples
- Multiple positions available
- These positions will work an average of 20 to 28 hours per week
- Flexible scheduling is available
- You must be available during the hours of 4:00 pm to 11:00 pm Monday through Friday
- You must be available to work weekends
- Must have at least 1 year of experience working in a customer service role
- Must be available for the evening and weekend shifts as outlined above
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Senior Product Support Representative Resume Examples & Samples
- Ability to work independently as well as work with a team and remain on task
- Ability to prioritize work flow management
- Ability to understand and resolve complex issues
- Understand and follow policies or procedures
- Work closely with other departments to ensure timelines and SLAs are being met
- Responsible for maintaining productivity and quality goals
- Positions in this function are responsible for direct customer service of non-insurance related products (i.e. Ingenix products). May provide technical expertise, problem triage, instructions or general non-sales customer support
- Provide world class customer service to all customers internal and external
- 1+ year work experience in a call center environment or an equivalent role
- Ability to create, modify, and organize emails and documents using Microsoft Outlook and Microsoft Word
- Knowledge of ESP (Expert Support Program) ticketing system
- Knowledge of ERA (Electronic Remittance Advice) administration system
- Knowledge of Clearinghouse functions and operational background
- Knowledge of X12 transactions a plus
- Ability to handle escalated customers and provide agreed upon solution
- Works well as individual as well as in a team environment
- Positive contributor to the energy of the team
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Online Product Support Representative Resume Examples & Samples
- Respond to customer technical and service enquiries via phone, email and chat that will include such tasks as: pay per view, order entry and queries related to orders, journal access, claims, gratis, group hospital, web store and general updates such as address changes. Will support product lines including thePoint/Solution Sites, PrepU, CoursePoint/CoursePoint+, vSim, Nursing Concepts, and Optum
- Utilize electronic systems to ensure that all inquiries and customer contacts are logged as they occur
- Guide existing and new customers in the full use and implementation of software and database features
- Participate in projects to manage the rollout to customers of new releases, and new features
- Manage information flow ensuring that enhancement requests, bugs, and other product issues are communicated
- Provide ongoing technical training of customers, administrators and partners, on all relevant products, user interfaces and administrative tools
- Able to work extended hour shift
- 1 - 2 years of experience within a technical support role or equivalent (i.e., trade school or other training) including
- 1 - 2 years’ customer service experience
- Proficient in MS Outlook, Word and Excel
- Previous experience working with operating systems including Windows and Office applications; Mac OS and Linux experience a plus
- Experience with mobile devices such as iPhone, iPad, Kindle, Nook and Galaxy tablets
- Ability to work extended hour shift, either 11am – 7pm or 4pm to midnight
- Experience supporting applications and solutions that involve technologies and Web/content servers, HTTP, HTML, XML, JavaScript , OpenURL, Web Services, Proxy servers
- IT skill set including background with IP addresses and networking
- Teaching/training experience
- Helpdesk experience supporting remote end users
- Familiarity with escalation process
- General knowledge of Internet and network technologies and protocols. Knowledge of the following is ideal: EZproxy, FTP, Telnet, basic UNIX commands, authentication methods, and Firewalls
- Excellent verbal and written communication skills
- Fluent in oral and written English
- Knowledge and expertise with the internet and intranets
- Self-motivated and ability to adjust daily routine
- Works with a sense of urgency and is able to prioritize tasks based on importance
- Well organized, self-motivated, & able to prioritize a high workload in a team environment
- Articulate, well presented and comfortable in front of customers
- Patient and helpful under pressure
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Credit Union Product Support Representative Resume Examples & Samples
- Experience working in a call center environment or technical support field
- Bachelor’s degree (or working toward) in business or IT related field
- Must have at least 6 months of experience working in a credit union
- Assesses nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on the product supported
- Assures system security by verifying customer information prior to performing any modifications or resets, according to the company’s standard security requirements
- Thoroughly documents issues and resolutions, per corporate standards. May forward product issues to development
- Communicates the customer’s needs/expectations to the appropriate personnel. Follows escalation procedures to ensure complex support issues are resolved
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Product Support Representative Resume Examples & Samples
- Work with FIS clients and employees in supporting various interfaces into the Bankway and HORIZON core software applications
- Previous experience working with complex systems is highly desired; specifically, a candidate should have experience working with various systems that integrate with one another and be able to troubleshoot failure points
- Advanced troubleshooting skills are a necessity. Not all issues have a clear cut path to resolution. This position requires the ability to think through a problem, research possible solutions through various means, and determine the best resolution
- Must be able to creatively solve problems, create test scenarios, and communicate the best option(s) to the customer
- The ability to multi-task is critical. This position operates in a fast paced environment where you will be required to work on several issues at once. Prioritizing these issues based on severity and the ability to communicate the status on these issues internally and externally is key!
- When working with customers, this position aims to fully understand the business issue / objective - what are they trying to accomplish? Is there a better way?
- Always strives to be an expert in all features of FIS software that fall under your area's umbrella
- Adheres to our Case Tracking standards for documenting issue progress and resolution
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Miser Product Support Representative Resume Examples & Samples
- Previous 2+ years’ experience with Loans functions outlined above
- Excellent client service skills that build high levels of client satisfaction
- Willingly shares relevant technical and/or industry knowledge and expertise to other resources
- Excellent analytical, decision-making, problem-solving, team, and time management skills
- Is resourceful and proactive in gathering information and sharing ideas
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Senior Product Support Representative Resume Examples & Samples
- Assist customers with the use of the product. Collect, analyze and solve customer-facing issues based on the facts presented by the customer and knowledge of the product line
- Being an integral part in a team environment and act as central subject matter expert for more complex issues and customer inquiries
- Manages high profile client relationships
- Maintain help desk tickets with current information and provide and update support documentation as required
- Maintain Email, Phone and Ticket response times in accordance with SLA’s
- Works with other Internal Departments to determine the root cause of customer facing issues
- Provides timely escalation of issues within organization as necessary
- Drive network and system issues to resolution within Neustar
- Drive strategic business decision making through detailed analytics, insights and Real-Time reporting on Key Performance Indicators (KPIs) and financial results
- Available for multiple schedules for 24x7x365 support hours
- Use Tableau to create innovative executive dashboards, scorecards, and weekly/monthly reports on the status of key business measurements
- Possessing a methodical and disciplined approach to problem solving
- Possess the ability to communicate and work with Engineering and Development staff
- Troubleshooting, fault identification, diagnosis and resolution; address implementation questions and assist in trouble-shooting issues/defects found in the test environments and during sprints of new platform releases
- Bachelor’s degree or technical concentration preferred
- At least 3-4 years of customer support/helpdesk experience or telecommunications industry experience
- At least 3 years of providing in depth technical application support
- Strong clear verbal and written communication and presentation skills is required
- Strong Custom Relationship Management (CRM) strategy and service ethic
- Excellent interpersonal skills and able to communicate with a wide range of clients
- Excellent analytical, research, numeracy and problem solving skills
- Strong decision making skills and the ability to take the lead
- Confident consultation skills demonstrating comfort approaching customers
- Ability to explain complex information in simple terms and deliver clear and concise client recommendations
- Ability to multitask and leverage escalation procedures
- Experience in troubleshooting Oracle database (SQL query) and Unix/Linux
- Experience using Java, XML, HTML, CORBA, SOAP interface, network protocols
- Salesforce or similar ticketing system a plus
- Familiarity with market research, statistical methods, big data, segmentation/modeling approaches, ad tech, and marketing concepts a plus
- Proficient in PowerPoint for some slide creation and editing
- Proficient in Excel including pivots and reporting as needed
- Experience in Tableau a plus
- Basic scripting knowledge (ruby/perl/python ) a plus
- Splunk or similar reporting/analytics tool) a plus
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Product Support Representative Resume Examples & Samples
- A working knowledge of the terminology as well as the technology spanning both current leading edge Imaging products as well time proven favorites
- Need to be able to understand composing, framing, color and light to create a visually pleasing photograph/Video
- Knowledge of setting up and using, as well as troubleshooting the set up and proper function of Imaging Products is essential
- Basic knowledge of electrical and electronic concepts and devices is important, as well as PC/MAC software/hardware, operating systems and applications
- Understand photographic manipulation, retouching photos, adding details, or other digital additions using PC/MAC
- Understand Video formats/setup and editing
- Bachelor's Degreed preferred. Experience in lieu of degree accepted
- 3-5 years experience in Customer Service
- 5-7 years experience in Photography
- Fluency in English required, with good telephone and written communication skills
- Excellent interpersonal and time management skills are required. Good problem solving abilities and aptitude to understand and explain technical information to technical and non-technical individuals
- Previous call center or technical support experience and/or training in a consumer product or IT environment are a plus
- Demonstrate an ability to learn quickly, work on own initiative and as part of a team to develop and maintain excellent customer rapport
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Product Support Representative Resume Examples & Samples
- Interact with internal and external clients and deliver world class customer service
- Demonstrate excellent communication skills
- Resolve inquiries/problems by using critical thinking skills in accordance with established processes and procedures, ingenuity, and collaboration. Judgment is required to determine resolution (no scripting is utilized)
- Conduct engaging conversations with customers while handling customer issues
- Work through customer conflict and provide resolution in a positive manner
- Act as an advocate for the client while balancing the interests of both Thomson Reuters and the respective client
- Work independently while at the same time not moving away from a team role
- Perform effectively under pressure
- Log and classify all calls and requests for assistance in the call tracking database
- Filter and escalate inquiries as appropriate
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Product Support Representative Resume Examples & Samples
- Troubleshoot customer problems and answer questions via phone and e-mail
- Maintain 48 hour Service Level Agreement
- Own customer issues from start to finish
- Clear, concise communication
- Create knowledge base articles as necessary
- Work with internal teams, coordinating and communicating in order to resolve customer issues
- 2+ years of customer service or product support experience. SaaS preferred
- Familiar with: Windows, Internet Explorer, Google Chrome, Microsoft Office
- Ability to multi-task and prioritize tasks as you go
- Experience with small computer networks, firewalls, and antivirus software a plus
- Familiarity with QuickBooks or with basic accounting principles a plus
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Product Support Representative Resume Examples & Samples
- Troubleshoots problems with malfunctioning software applications and take corrective action
- Make the product great by documenting customer information and recurring technical issues to support product quality programs and product development
- Works on multiple projects simultaneously
- Works on cases/projects that last anywhere from several hours to several days to complete
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Product Support Representative Resume Examples & Samples
- Under general supervision, follows established company policies and procedures and applies acquired job skills to answer incoming phone calls and help customers with questions
- Enters orders (phone/email/fax) for blood chambers, product accessories, and service kits
- Sends order confirmations, tracks shipments, and provides customer proof of delivery
- Updates and/or creates business partner master data
- Creates RMA numbers for service items; completes forms for QA Director and Service Department
- Checks open RMA activities to see if further action is required
- Calculates return repair cost (if customer damage) and gives estimate. Notifies Service Department of approved repairs
- Keeps records of CEU (continuing education credits), grade tests, and sends certificates
- Files sales orders, RMA forms, RMA information sheets, CEU tests, etc
- Performs functions that require full knowledge of general aspects of the job
- Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice
- Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation
- May refer to higher level staff for assistance with higher level problems that may arise
- Escalates issues to supervisor for resolution, as deemed necessary
- Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state, and federal laws and regulations
- Assists with various projects as assigned by direct supervisor
- Minimum 1 – 2 years of related experience
- Knowledge of computer applications
- Interpersonal skills, communication skills – verbal, written, and listening
- Problem analysis and problem solving
- Data collection and ordering
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Product Support Representative Resume Examples & Samples
- Actively participate in a rotating 24/7 on-call support schedule when required, including possible weekends and short notice scheduling
- Must be able to work a designated shift: examples 8am – 5pm or 9am – 6pm shift
- 2+ years of experience (will consider internships) and previous customer service experience preferred, including
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Product Support Representative Resume Examples & Samples
- Resolve inquiries/problems by using critical thinking, ingenuity, and collaboration in combination with established processes and procedures. Problem solving and judgment are required to determine resolutions; scripting is not utilized
- Work through customer conflict and provide resolutions in a positive manner
- Work both independently and as a strong team player
- Log and classify all calls and requests in the call tracking database
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Bankway Product Support Representative Resume Examples & Samples
- Troubleshoots problems with software applications and recommends corrective action
- Documents customer information and recurring issues to support product quality programs and product development
- Interpersonal skills and product knowledge and expertise are critical to responding to daily Client-centric activities
- Communication, communication, communication...it's key!
- Work with FIS clients and employees in supporting the Bankway core software as it relates to Teller functionality
- Requires excellent phone-communication skills with all levels of bank employees (Teller thru CEO)
- Resourceful...quick on their feet and able to figure things out
- Must be able to creatively solve problems; brainstorm possible solutions, create test scenarios, and communicate the best option(s) to the customer
- When working with customers, the Product Support Representative aims to fully understand the business issue / objective - what are they trying to accomplish? Is there a better way?
- Continuously improving & learning from peers and experiences
- Always strives to be an expert in all features of Bankway and FIS that fall under your area's umbrella
- Promotes the "one-team" philosophy company-wide; no finger pointing and always works well with other areas of our division and other divisions in our company
- Takes full ownership and responsibility for every call and customer interaction
- Adheres to our Call Tracking standards for documenting issue progress and resolution
- Able to successfully manage crisis and knows when to escalate to management
- Excellent analytical, decision-making, problem-solving, team, multi-tasking and time management skills
- Organizational and time management skills required
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Product Support Representative Intern Resume Examples & Samples
- Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Knowledge of FIS products and services
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Product Support Representative Resume Examples & Samples
- Provides in-depth IBS Deposit product support to FIS clients by resolving incoming inquiries
- Prior banking or finance related experiences required; personal banking or backroom operations experience preferred
- Knowledge of FIS products and Services preferred
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Product Support Representative Resume Examples & Samples
- Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
- Identify target end user accounts, and sell service programs
- Regularly call on lift truck dealer sales, service and management personnel to build relationships, which will provide increasing revenue through referred/sub-contracted services
- Work closely with EnerSys sales and service personnel in the territory to specify and sell battery handling systems and equipment
- Sell parts and accessories to end users and lift truck dealers
- Specify and sell used batteries and chargers to both end users and lift truck dealers
- Support the Sales department in the promotion, specification, demonstration, sale and installation
- Promote the EnerSys recycling program, to include the acquisition of spent product for recycling
- Interprets data from Preventative Maintenance inspections, compiles report, and delivers report to customer
- Obtains approval from customer to perform repairs needed
- A primary duty is to exercise discretion and independent judgment when dealing with critical matters within the Motive Power department
- Other duties maybe assigned
- A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience
- Previous Sales experience or strong technical background
- An understanding of basic math and accounting principles
- Must be proficient on the computer and have basic skills using Microsoft Office and the Internet
- Able to read and comprehend manuals, procedures, and other written documents written in English
- Battery experience
- Hydraulic/mechanical background
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Product Support Representative Resume Examples & Samples
- Has a bachelor’s or associates degree in advertising, marketing, communications, English, IT related
- Excels at research, possesses excellent communication skills
- Has work experience or training in advertising, PR, online marketing or similar field
- Digitally Savvy - Social media - facebook, twitter, instagram, linkedin
- Eager to meet and exceed objectives and take on more responsibility
- Ability to communicate results to management and in a fast paced environmentCandidate must possess at
- Required language(s): English
- Applicants must be willing to work in Cagayan de Oro City
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Product Support Representative Resume Examples & Samples
- Proficiency with McKesson and/or other vendor clinical applications
- The ideal candidate will have worked at 2nd tier support understanding both application and technical aspects of product support
- As a remote employee this role requires a high level of independence, self direction, critical thinking and problem resolution skills as well as ability to prioritize multiple conflicting urgent issues and utilizing excellent time management skills
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Product Support Representative Resume Examples & Samples
- Respond to inquiries on product offering, process, system, etc., via email, chat and/or phone appropriately
- Act as Tier 1, first level, product support to internal and external customers via phone and email
- Intake, triage, and escalate more complex scenarios to the Product Support Associates, System Support Engineers or Technical Support Specialists as appropriate
- Contribute to quality compliance through proper and concise documentation of product or technical inquiries
- Maintain product knowledge and contribute to process excellence through continuous improvement efforts
- Follow SOPs to ensure adequate complaint handling via Complaint Management System
- Follow procedures set forth in ISO regulations and QSR for medical devices
- High School graduate with 2 years of experience in a customer service or support role or Associate's degree 1 year experience in a customer service or support role or Bachelor's degree
- Highly self-motivated with a strong ability to learn a complex technology platform quickly
- Document problems and issues, determine available resources and course of action for resolution. Such actions may include, but are not limited to: tracing shipments, expediting replacement, and initiating exchange of product
- Flexibility to work different shifts as needed, days, evenings, rotating weekends and holidays
- Able to work in a highly dynamic and fast-paced environment
- Able to prioritize workload effectively
- Able to build a collaborative work relationship with different groups within the organization
- Associates or Bachelor's degree
- Laboratory experience is a plus
- Customer service is a big plus
- Understanding of PCR
- Understanding of systems platform
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Product Support Representative Resume Examples & Samples
- Identify trends or patterns in recurring complaints
- Engage appropriate cross-functional stakeholders to develop improvement plans to reduce complaints
- Lead continued improvements in complaint resolutions and minimize complaints
- Work with cross functional partners to ensure complaint fields are completed properly in support of trend analysis
- Manage Complaints dashboard for AFP and forward results to stakeholders
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Product Support Representative Resume Examples & Samples
- Provides in-depth product support to internal FIS employees and external FIS clients
- Troubleshoots problems with malfunctioning software applications and determines corrective action through research
- Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by
- Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
- Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
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Technical Product Support Representative Resume Examples & Samples
- Responds to client product inquiries via telephone or in written internet-based email or chat sessions
- Work with SQL to research issues
- Setup and manage FTP sites, trouble shoot connection issues
- Manage user access to internal products
- Desk top support for internal users
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Product Support Representative Resume Examples & Samples
- Provide technical support to dealers, installers and install customers
- Follow up directly with dealers/customers to provide technical issue resolutions, including customer instruction and training as well as resolving customer satisfaction issues
- Extensive research and testing of products in pursuit of product knowledge and issue resolution
- Provide design, reliability, maintenance and “bug” feedback to engineering and design groups investigating product issues
- Respond to situations where standard procedures have failed to isolate or resolve issues involving product function and design as well as customer use experience
- Approve and assist with KB article creation
- Creates training material or utilize from marketing/engineering
- Keeps record of all escalations received
- Collect and submit issue to engineering
- Create new solutions or customer education on product functionality
- Bachelor’s Degree in Information Technology, Engineering, or equivalent experience
- Must have a minimum of 4 years of experience in diagnosing and troubleshooting consumer electronic products and systems
- Must have a minimum of 2 years of experience in diagnosing and troubleshooting Custom Integration products
- Must have a strong working knowledge of Control4 systems (Control4 Certified is a plus but not required)
- Must have a strong understanding of RS232 programing and other Integrator control methods
- Experience in a Tier 2 call center, including taking calls from customers, with functional knowledge of how a call center operates is required
- Must have excellent communication skills with the ability to translate technical language to a customer; must be able to articulate information over the phone or in writing
- Ability to interact professionally with internal and external customers and provide a high level of customer service to all is required
- Must have an aptitude and passion for learning new products and technologies in depth; previous experience with Sony products including detailed operation, functions, features and capabilities is required
- Extensive knowledge of customer service support systems (CS3) is required
- Must have general knowledge of: Microsoft Outlook, Excel, and Word; Sharepoint; ICE
- Proven experience initiating process improvement within team required
- Must be fluent in supported products / specifications / capabilities
- Preferably fluent with industry standards and trends. Capable of researching and staying up-to-date
- Must be able to creates training material or utilize from marketing/engineering
- Must be a master at using existing Sony tools and resources to generate solutions
- Must be capable of high level soft skills to handle customers that have been through several agents already
- Excellent written, verbal and social skills - You will be interacting with all types of people (designers, engineers, managers, clients, etc.)
- Ability to work in a fast paced environment on an independent basis and with minimal supervision
- Ability to troubleshoot and document in an effective and logical order
- Strong communication/ organizational skills (Email, Phone etiquette, ability follow up with customers in a timely manner)
- Ability to quickly become proficient with new product
- Have an understanding of the tools at hand (Knova & Sharepoint)
- Strong understanding of networking
- Strong grasp on all Windows and OSX based platforms
- Strong understanding of digital audio formats
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Senior Product Support Representative Resume Examples & Samples
- Receive inbound service calls related to hearing aids
- Resolve escalated customer complaint calls
- Provide expert opinion to inbound service center agents
- Act as the primary Retention Specialist on the Service Center Team
- Provide training to new and existing service agents
- 1+ years of inbound call center customer service experience
- 1+ year of customer retention experience
- Knowledge of hearing loss expectations and / or hearing aids
- Experience working with Salesforce
- Bilingual Spanish / English
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Product Support Representative Resume Examples & Samples
- Regularly interacts with the RIMS UK clientbase via scheduled support meetings and adhoc discussions, both face to face and over telephone
- Builds strong relationships with the RIMS UK clientbase and maintains good understanding of their business needs
- Maintains a good understanding of the RIMS UK clients Application architecture, organisational structure and business workflow
- Part of a London-based team that is the lead communicator with the RIMS UK clientbase during major incidents
- Shared ownership of overall production support ‘Book of work’ with each RIMS UK client – Issue prioritisation, progression, and first point of escalation
- Interacts with other RIMS production support teams around the world, to ensure the RIMS UK clientbase client profiles are well known and understood throughout our support organisation
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Product Support Representative Resume Examples & Samples
- Minimum of 2 yrs day to day working knowledge of a Microsoft OS-based server/client environment, IBM iSeries environments, or a Unix-based OS
- Experience in troubleshooting file transmission issues, typically using FTP or SFTP
- Experience working with security certificates for HTTPS or other SSL encrypted communications
- Experience working with Apache or IIS web servers
- Experience in troubleshooting LAN/WAN network connection issues
- Experience in troubleshooting network printer connection issues
- Occasional on call night and weekend support rotation
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Product Support Representative Resume Examples & Samples
- Customer Service -Providing customer service to existing customer
- Order Processing – Order entry, follow-up and timely delivery
- Team Support – Support Account Manager
- Order Coordination – Provide coordination with supply chain requirement for manufacturing to Forecast
- Monitor Backlog – Monitoring backlog weekly
- Communications External/Internal – Communication with customers and account managers
- Data Entry – All processing is handles thru data entry using AS400
- Special Order Handling – Expedite orders, reschedules, immediate shipments and coordinate orders or shipments with instructions as necessary
- Tracking Shipments – Logistical support, track shipments
- Team Support/Other – Working with and supporting Coordination
- Administration – Other administrative duties pertaining to a particular account (special requirements, reports, implement special instructions etc.)
- Improvements – Identify needs and improve process
- Minimum 2-4 years experience, customer service or related field, understanding of manufacturing function
- Data Entry, orders, tracking shipments
- Computer skills: Microsoft Office, Word, Excel, and Power Point, AS400 preferred
- Excellent verbal and communication skill
