Inside Sales Support Resume Samples

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HS
H Swaniawski
Harmon
Swaniawski
7560 Marvin Light
New York
NY
+1 (555) 803 4493
7560 Marvin Light
New York
NY
Phone
p +1 (555) 803 4493
Experience Experience
Boston, MA
Inside Sales Support
Boston, MA
Stracke, Aufderhar and Jones
Boston, MA
Inside Sales Support
  • Support Divisional Sales Managers, Regional Sales Managers, Applications Specialists, Key Account Managers and Rep firms
  • Perform technical bid development
  • Develop, maintain, and grow customer relationships within assigned accounts and account managers
  • Develop and implement a proactive plan that involves service and support with Sales Management
  • Create and Manage Quotations and our Pricing Systems for OEM Customers
  • Overall responsibility in assisting and supporting business development activities in sales & marketing departments
  • Provide sales support to assigned Account executives, providing quotes and follow-up to the quotes to win new and maintain current business
Dallas, TX
Inside Sales Support / Admin Support
Dallas, TX
Kuhic Group
Dallas, TX
Inside Sales Support / Admin Support
  • Answer telephone calls and assist customers
  • Perform data entry when orders are completed or changed
  • Make PowerPoint presentations for sales staff
  • Process sales data and progress reports
  • Follow up on sales leads
  • Answer questions about product or warranties
  • Respond to emails, phone calls, and other forms of correspondence
present
Phoenix, AZ
Hvac Inside Sales Support Trane National Accounts
Phoenix, AZ
Bailey-Ritchie
present
Phoenix, AZ
Hvac Inside Sales Support Trane National Accounts
present
  • Creates & makes revisions to project schedules including: generating tasks, estimates, dependencies; & milestones
  • Responsible for project cash-flow management: progress billing, collections support & monitoring, & resource management
  • Responsible for entering equipment orders & issuing purchase orders for vendor orders. Generates work orders for equipment start-ups
  • Provides World Class Customer Service
  • Responsible for maintaining the accuracy of the forecasted cost at completion
  • Plans & analyzes assigned projects, establishes schedules & project parameters & sets procedures to accomplish system objectives, involving complex applications
  • Responsible for identifying possible cost saving opportunities &/or risk items that will occur on various projects
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
California State University, Fullerton
Bachelor’s Degree in Business
Skills Skills
  • Ability to solidify relationships
  • The ideal candidate will provide a solid PC operational knowledge related to MS Office products and Sales Force Automation tools
  • Proficiency in the use of PCs and software, including CRM databases, word processing and spreadsheet applications
  • Proficient with NetSuite
  • Excellent time management skills
  • Excellent verbal and written communication skills
  • Good interpersonal and presentation skills
  • Ability to prioritize tasks
  • Ability to work efficiently and accurately in a fast paced environment
  • Proven organizational skills; ability to set priorities and work independently
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15 Inside Sales Support resume templates

1

Inside Sales & Support Administrator Resume Examples & Samples

  • Ensure annual sales targets are achieved and drive budgeted growth of print and digital products
  • Develop and track opportunity pipeline through SalesForce.com and ensure consistency and accuracy of information
  • Manage the sales cycle from initial contact right through to after care
  • Provide sales team with data, reports and performance analysis to help track sales performance and targets
2

Inside Sales & Support Consultant Resume Examples & Samples

  • Be the point of contact for opportunities for individual medical, dental, vision and critical illness coverage sales
  • Setting appointments for ESO and EMS opportunities
  • Help to maintain and manage prospect opportunities utilizing our customer relationship management tool, SalesForce.com
  • Answer all inbound calls and interact with customers to ensure the appropriate course of action, utilizing available tools and skills to fulfill client needs
  • Maintain daily outbound calls and send targeted emails to prospects to initiate and nurture meaningful business relationships and uncover new opportunities
  • Fully comprehend the sales process, products and pricing
  • Perform prospecting activities and CRM tool management
  • Build relationships with sales and marketing team members
  • Bachelor’s Degree or two years of experience on a specialized subject matter
  • Must maintain current required licenses and certifications relevant to field of expertise. If not licensed, must obtain within 90 days of employment
  • Effective customer relation skills
  • Ability to analyze and prioritize multiple responsibilities
  • Previous work experience in marketing and/or sales support is strongly preferred
  • Highly self-motivated and driven by achieving individual and team goals
3

Inside Sales Support Resume Examples & Samples

  • Provide excellent customer service for assigned region’s sales team and customers to generate and grow ADI’s revenue
  • Handle all aspects of registration – submission to vendor, follow up, quote updating, & reporting – in an efficient, helpful and accurate manner
  • Share in developing/maintaining new/current business relationships and identifying/growing potential sources of business
  • Support a learning culture by actively participating in various educational activities
  • Work to embody ADI’s Standards of Service Excellence: Responsive, Efficient, Helpful, Knowledgeable
  • Minimum one (1) year sales or sales support experience
  • Strong work ethic, do what it takes to get the job done-approach while maintaining high business ethical standards
  • Strong verbal, analytical, customer service, multi-tasking and basic math skills required
  • Proficient in Excel and Outlook (SharePoint experience is a plus)
  • Industry knowledge: CCTV, IP, AV technologies, Security, Fire
  • The incumbent must occasionally lift and/or carry up to 25 pounds. He/she is frequently required to stand, walk, sit, reach, stoop, kneel, crouch and occasionally climb
  • The incumbent must be able to read, write and generate detailed emails for the registration process
4

Inside Sales Support / Admin Support Resume Examples & Samples

  • Answer telephone calls and assist customers
  • Handle orders, complaints, and other inquiries
  • Perform data entry when orders are completed or changed
  • Process sales data and progress reports
  • Follow up on sales leads
  • Answer questions about product or warranties
  • Respond to emails, phone calls, and other forms of correspondence
  • Promote and sell products and services
  • Explain promotional offers
  • Make PowerPoint presentations for sales staff
  • Arrange meetings and conference rooms
  • Handle billing issues
  • Organize events, conferences, and other meetings
  • Ensure all client information is correct
  • Attend trade shows to promote products
  • Resolve promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices
  • Track sales expenses
  • Analyze sales reports
  • Conduct customer-focused seminars
  • Complete quarterly sales meeting data, templates, and presentations
  • Needs to be a team player. Adapt to a ever-changing scenrio. Be also able to assist if there are personal tasks that needs to be done. Work from a home-office. Easily trainable and open to learn. Be proficient in Microsoft office suite.. internet, social media. Must be personable, fun, outgoing, focused
  • May require a bachelor's degree and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager
  • Should have a car. Needs to be able to drive to and from office. Remote work is acceptable too (not until after 90 day probationary period)
5

Inside Sales & Support Resume Examples & Samples

  • Penetrate targeted accounts and radiate sales from within assigned customer base. Meet and exceed quota
  • Responsible for executing a wide variety of phone-based revenue generating opportunities: lead generation/outbound calling; cold call qualified prospects provided from external sources and deliver lead out to the field, as appropriate; conduct outbound call campaigns; identify and act on up-sell/cross-sell opportunities; drive promotion awareness, opportunity management, emphasize product/service features and benefits; quote generation, etc
  • Establish trust and build strong business relationships within the assigned field team being served. Partner with Account Managers to determine appropriate strategic sales approach. Be viewed as strategic partner and extended team member
  • Trusted partner and valued resource for all support needs and business activities for assigned sales team. Examples include: quote generation and comprehensive end to end "request for quote" process management; expedite access to marketing materials and product information; deliver product and pricing comparison matrices to accelerate customer decision making; maintain and manage in field customer specific pricing contract data and reporting requirements; manage and resolve a wide-variety of product configuration & pricing issues, etc
  • Partner closely with Marketing Operations to ensure flawless and seamless execution on lead qualification and hand-off activities
  • Actively work to reduce sales team administrative time spend and convert it to increased selling time. Enable sales team to focus their time, effort and priorities on new opportunities. Quantify the amount of increased selling time that is being enabled
  • Build "best in class" sales support infrastructure. Identify trends and opportunities for increased sales support across North America. Provide deeper understanding of where our time, effort and resources are best spent
  • Support local sales teams by driving adoption of new tools and processes that increase selling time, improve sales efficiency and effectiveness and enables them to spend more time in front of customers. Drive improved productivity and effectiveness through best practices identification and standardization
  • Customer view: serve as extended sales team member. Direct customer interface and will act and respond to customer issues on behalf of sales, as appropriate. Coordinate multiple internal resources and teams to solve customer specific issues/problems. Takes a total North America approach and view and funnels field facing issues and challenges to the greater organization for action. Attends customer specific meetings, conferences and technology forums, as directed by the sales team. Learn and understand the assigned territory government processes, to include but not limited to, State Term Schedules, Purchase Ordering Processes, Request for Proposals (RFP), Request for Quotations (RFQ), and or sealed Bids
  • Provide custom reporting, metrics, and data analysis, as required. Provide proactive data on customer ordering history and buying patterns. Help identify and drive add on sales opportunities. Partner with internal business teams for data compilation and execution
  • Interfaces with Sales Leadership to identify support needs & trends that increase selling time. Proactively implements within the team they serve and funnels this forward for a North America view to the opportunities
  • Provide daily coaching and consultation to the Field on business and operational processes
  • Voice of Field and represents the needs of sales in meetings and cross-functional projects
  • Assists in the compilation of operations review data and slide deck preparation
  • Extended team member and attends all regional/territory meetings, as appropriate
  • Incremental responsibilities specific to the customer & sales team being supported will be assigned, as appropriate
  • Exceptional presentation skills required. Will present at territory meetings, operations reviews, etc
  • Strong coaching skills required. Will provide daily guidance and support to Field Sales
  • Proficient computer skills with emphasis on windows based applications
6

Inside Sales & Support Resume Examples & Samples

  • Sales/Service Support Operations, Sales Operations or Customer Service experience a PLUS
  • Strong understanding of our go to market strategy and Sales Way philosophy required
  • Proven achievement in developing collaborative relationships
  • Excellent analytical, verbal and written communication skills along with a high level of diplomacy, discretion and problem solving ability. Will interact daily with various levels of management
  • Project management and organizational skills and the ability to manage multiple priorities in a complex, fast-paced environment
7

Inside Sales & Support Resume Examples & Samples

  • Drive targeted promotion awareness to an identified set of customers
  • Participate in pre-determined outbound call campaigns
  • Prepare and publish quotes on behalf of your Mentor
  • Engage in lead qualification and follow up activities
  • Manage and resolve pricing and configuration issues on orders
  • Strong individual contributor and team player
  • Excellent analytic, verbal and written communication skills
  • Proficient computer skills with emphasis on Google based applications
8

Inside Sales Support Internship Resume Examples & Samples

  • Participates in daily translation and data base management activities
  • Analyze lead timelines working with Siebel on Demand
  • Maintain the Value Solutions lead database
  • Coordinate meetings and possibly training sessions for PSM’s/Partners
  • Work special projects as assigned by the Hiring Manager
  • At least one additional language other than English, such as (but not limited to), French, Portuguese, German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc
9

Inside Sales & Support Resume Examples & Samples

  • Answers calls and responds to walk-up customers promptly and courteously
  • Accurately pulls requested parts from storage. This may include identifying replacement parts and assemblies based on product knowledge, identifying worn parts, description of malfunction and part numbers
  • Responsible for all aspects of inventory control and shipping parts to company specified standards. This includes courier delivery services, carries, packaging, labeling, etc
  • Coordinate parts availability and shipment with corporate facility
  • Maintain warehouse & inventory which includes ordering items/stock as needed and keeping warehouse in organized manner. Applies 5S techniques (sorting, set in order, systematic cleaning, standardizing and sustaining) to work space, and parts storage
  • Organize returns, including warranty and non-warranties
  • Applies warranty credits and return goods authorizations are handled in a timely manner
  • Takes inventory of stock. Verifies record computations against physical count of inventory and adjusts errors in computation or count, or investigates and reports reasons for discrepancies
  • Inspects in-coming and current stock for damage and defects
  • Coordinate with plants to ship orders (internal and direct shipments) as needed
  • Replenish parts inventory, shipping / receiving / delivery activities
  • Maintains knowledge of products and parts
  • Perform other related duties as necessary and/or assigned
  • Basic proficiency in Microsoft Office (Outlook, Excel, and Word)
  • Demonstrates attention to detail through accuracy and completeness of information
  • Shows initiative (e.g., seeks additional related assignments, pursues self-development, proactively looks for alternatives and solutions and assumes additional responsibilities)
  • Demonstrates good customer relations skills by providing prompt personalized service
  • Demonstrates effective handling of conflict situations
  • Knowledge base of Liebert products, basic electrical circuitry and air conditioning a plus
  • Knowledge and experience in warehousing and inventory movement which can be demonstrated through at least 1 year experience
10

Inside Sales Support Resume Examples & Samples

  • Customer Service and Customer Relationship Management
  • Respond to all customer requests in a timely and professional manner (pricing, availability, literature, technical, etc.)
  • Demand Creation through web research and telephone cold calling
  • Identify target customers in all markets and maintain a large prospect pool
  • Account Mapping
  • Work with Marketing Department to develop sales flyers, sales scripts, and sales strategies for each market
  • Product Forecasting based on Customer need for each of our Locations
  • Monitor all Purchase Orders and ensure on time delivery
  • Support Warranty Claim Procedures to ensure on time completion
  • Experience and ability to learn Business Software – CRM, ERP, Warranty Systems, etc
  • Create and Manage Quotations and our Pricing Systems for OEM Customers
  • Calculate and submit customer rebate programs for payment
  • Bachelor’s degree or College Diploma in Engineering, Science, or Business
  • Proficient in Microsoft Office Excel, Word, & PowerPoint
  • CRM experience is an asset
  • Power Electronics Experience is an asset
11

Inside Sales Support Resume Examples & Samples

  • Prepare new bidding project quotes within NetSuite, confirm the accuracy with the field sales representative and email/fax to the customer
  • Duplicate/copy an existing quote and email/fax to a different customer
  • Copy/update an existing quote with different quantities, products, etc...and email/fax to the customer
  • Ensure that the product numbers used on the quote match what is being requested by the sales rep and/or customer (serves as a check and balance)
  • Enter planning projects into NetSuite
  • Update NetSuite project statuses to won, lost or abandoned as needed
  • Manage (add/delete/update) the NetSuite contact database for the sales rep
  • Track and record the number of daily "touches" in Excel. Touches include entering a new bidding quote, entering a new planning quote, copying a quote, updating an existing quote and adding/deleting/updating contacts
  • Review existing quotations in NetSuite to determine if pricing is still valid and/or update pricing through collaboration with the Market Analyst and sales rep
  • Time permitting: provide submittals, review Dodge reports and other lead sources to pre-qualify projects, review municipal and/or federal government websites (planning & zoning) and enter engineering projects into NetSuite
  • Proficient with Microsoft Office (Outlook, Excel)
  • Proficient with NetSuite
  • Ability to work efficiently and accurately in a fast paced environment
12

Inside Sales Support Resume Examples & Samples

  • Complete outbound calling for selected Pantone product lines from various mediums focused on LA customers leads generated by Marketing and Telesales
  • Daily and Weekly Commercial management with assigned Partners, Dealers and Distributors for Latin America pre-selected by the LA Sales Manager
  • Strong competency in verbal and written in English and Spanish. Optional value add - Portuguese language
  • One to three years of relevant experience in Sales or Sales Support, management or customer support environment
  • Proven organizational skills; ability to set priorities and work independently
  • Proficiency in the use of PCs and software, including CRM databases, word processing and spreadsheet applications
13

Inside Sales Support Resume Examples & Samples

  • Handles customers calls and inquiries
  • Researches customer concerns and prepares necessary documents to present a resolution
  • Assist the sales executives daily with gathering data and information for customer market reports
  • Assist the sales executives daily with gathering indications and required port information as needed
  • Assist the sales executives in entering customer inquiries into our internal system
  • Assist the sales executive team in fielding customer calls and relaying messages
  • Assist the director of sales as needed with admin related functions
14

Inside Sales Support Resume Examples & Samples

  • Incoming phones calls related to sales
  • Account manager support
  • Online commercial/queries
  • Customer service/care
  • Continuous monitoring
15

Inside Sales Support Resume Examples & Samples

  • Provides sales support
  • Develop solid relationships with Customer, OEM Partner, and Suppliers
  • Helps attain assigned quotas
  • Develops and maintains expertise of the processes involved with specific programs and contracts
  • Maintains good organizational skills to keep details organized for each account (deal id’s, discounts, proper end-user information, contacts)
  • Communicates regularly with the internal departments (warehouse, lab, finance) staff to ensure timely product delivery and invoicing
  • Communicates delivery issues with customer and supplier
  • Communicates regularly with customer and supplier regarding order status
  • Excellent communication, analytical and interpersonal skills are required
  • Good PC skills required
16

Inside Sales Support With Czech Resume Examples & Samples

  • Promotes products and solution of ASCO to existing and prospective customers through a relationship-based approach from Outside Sales
  • Demonstrates products and services to existing and potential customers and assists them in selecting those best suited to their needs
  • Supports sales by technical solution by email or direct contact with customers
  • Updates job knowledge by studying new products descriptions
  • Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests
  • Prepare quotation and offers by Outside sales request to speed up the process for orders receive
  • Assesses competitors by analyzing and summarizing competitor information and trends
17

Inside Sales Support Resume Examples & Samples

  • Funnel Support - the NAM ITB sales funnel requires consistent maintenance and follow-up to ensure opportunities progress successfully through the sales process and to support forecast accuracy. Through the scheduling and participation in bi-weekly funnel reviews, sales support reps will help facilitate funnel updates with sales teams. In this process, updates and next steps will be documented in the CRM. Updates will include setting proper forecast dates, managing sales stages, inputting revenue lines items, ensuring sales team and credit allocation is correct, and properly coding closed opportunities
  • New Opportunity / Opportunity Registration Validation - as a related activity to Funnel Support, Sales Support team members will review and validate new opportunities with the sales team to ensure they are acknowledged and addressed in a timely fashion
  • Simple Solution Configuration - to support the many requests coming to sales teams, the sale support team will be asked to handle simple configuration requests that include: HBN, non-hardwired UPS systems, Racks and Accessories, and Rack power distribution
  • Quoting - The quoting process can have varying levels of complexity. This role will require the creation of simple quotes in support of partners and sales teams. Special pricing requests will be requested and discussed with sales teams and submitted to the Market Pricing Team to follow the discount approval process. Sales Support reps will be asked to help support this process
  • Back-Office Follow-up - Conducting business with ITB can involve a great deal of coordination and follow-up to ensure customer’s expectations are met. Sales Support reps assist sales teams with the follow-up related to closing and implementing of customer sales. This can include the following
  • Tracking of orders with the Account Coordination and Project Coordination teams
  • Assistance with the resolution of credit and legal issues
  • Follow-up on service scheduling issues
  • Supporting the booking of orders
  • Strong time-management skills, advance organization skills, problem-solving abilities, strong follow-up and the aptitude to understand and explain technical information in simple terms
  • Ability to develop strong relationships both internally and externally
  • Confidence to challenge status quo in the name of improving efficiency and effectiveness
18

Inside Sales Support Agent Resume Examples & Samples

  • Provide inside sales support for Boston sales office
  • Answer telephone inquiries from customers and travel agents
  • Assist the Sales Manager and Account Manager on special projects
  • Ability to monitor, run and evaluate PRISM and MIDT report
  • Assist with Sales Force
  • Assist Account Manager with processing of Corporate RFPs, account review presentations, and multi-country/global agreements
  • Quote and solicit groups from travel agents and corporate accounts
  • Distribute collateral material and the coordination of Trade Shows and Presentations for the Account Manager
  • Participate in trade shows and presentations when necessary
  • Assist travel agents in the interpretation of pricing practices
  • Preparation of monthly revenue reports, for both account details and region overview
  • Research and resolve debit memo issues
  • Request and handle letter of credits from consolidators and tour operators
  • Reconcile and update promotional and giveaway budgets
  • Coordinate accounting on payment of invoices and budget matters
  • Co-ordinate with other departments, ie Airports, Reservations, Accounting and Revenue Management to ensure they are kept abreast of sales developments and/or changes in activities
  • Previous international airline sales related experience preferred
  • Superior communications and interpersonal skills
  • GDS knowledge
  • Ability to be positive toward and welcome changes
  • Proficiency in the use of Microsoft Office Systems
  • Ability to work under stress, while at the same time exhibit a high degree of productivity
  • Superior independent work capabilities
19

Inside Sales Support Lead Resume Examples & Samples

  • Successfully field all incoming/outgoing calls
  • Process all orders received by e-mail, fax and phone
  • Act as department lead as required
  • Associate's degree
  • 5+ years of customer service/inside sales support experience
20

Inside Sales Support Engineer Resume Examples & Samples

  • Provide inside sales, support to sales personnel in order to help sales personnel maximize the time they spend directly with customers
  • Review customer specifications, applications and prepare quotations
  • Compilation, transmittal, and filing of all forms of documentation pertaining to an opportunity and in logging all relevant data into SFDC while following standard work process using all available tools including reviewing sales personnel email
  • Coordinate with the appropriate Supply Team, Project Engineering, Quality Team, Strategic Sourcing Team, Customer Service, Hub Offices, Marketing Teams and Technical Support to complete activities related to opportunities presented by sales personnel
  • Review terms and conditions in accordance with the delegation of authority and escalate to the Finance Team when there is any lack of compliance
  • Provide quick responses to sales personnel and customer inquiries while working in a cross-functional and collaborative manner with internal and external Spirax Sarco work colleagues and business associates
  • Initiate follow up calls on opportunities to help close and drive sales growth in collaboration with sales
  • Periodically participate in field sales calls and travel
  • Provide backup support for all Inside Sales Support functions at the HUB
  • Become proficient enough to provide customer training classes in the LAB and classroom
  • Enter quotes into SFDC and assist sales team in sending quotes to customers
  • Perform takeoffs for contractor projects, create quotations, pursue special pricing and create submittal packages as needed in collaboration with the local sales team
21

Inside Sales Support Resume Examples & Samples

  • Help customers select products based on the customers' needs, product specifications, and interests
  • Emphasize product features based on analyses of demand, product knowledge, capabilities and limitations
  • Respond to customers' requests for pricing, availability, and product uses and creative ideas, and samples
  • Prepare quotations according to bid specifications, with accurate configurations
  • Coordinate order flow with production and secure best ship method to meet customer due dates
  • Support sales efforts such as attending an exhibit if necessary
  • Research new sales opportunities, identify key retail sources, generate interest and close sales
  • Keep management informed of activity, including timely correspondence through emails and calls
  • Customer Service experience
  • Please submit your resume to be considered today!
22

Inside Sales Support Resume Examples & Samples

  • Manage targeted customers and product inquires to further the growth of the consumables and glass business
  • Develop and participate in the implementation of sales strategies to meet or exceed revenue goals
  • Research competitor and industry activity and keep informed of new products/services and other general information of interest to customers incorporating this data in the business plan; Introduces new products and services
  • Provide product information, recommendations and documentation to end users and channel partners
  • Maintain and expand the company’s database of customer contacts within a centralized CRM system (SFDC)
  • Create and maintain a pipeline of sales opportunities
  • Provide a first line of technical support for customers
  • Process quote request – direct and third party customers
  • Make outbound calls to new and existing customers via telephone and e-mail
  • Communicate with supervisor on any customer issues or potential problems
  • Maintain accurate reporting records and files necessary for proper account management
  • Manage and negotiate pricing to control profitability
  • Constantly survey territory for organic growth and key customer lead opportunities
  • Partners with Field Account Managers in assigned territory to meet/exceed revenue goals
  • Builds effective relationship networks inside and outside of the division
  • Respond to incoming customer communications, following through to completion while always demonstrating effective communication throughout the order/pick/pack/ship process and insuring quality customer care is implemented consistently throughout this process
  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies a course of action with a goal of first call resolution within established turnaround times
  • Gathers and disseminates information and pursues a course of action for timely resolution. Investigates by contacting other departments, Supervisors, Sales, Suppliers, business and channel Partners and/or Freight Carriers. Utilizes needed systems to locate required information
  • Analyzes and resolves customer concerns using established procedures. Examines pertinent information to determine validity of customer complaint and to determine responsibility for errors and resolution throughout the order/pick/pack/ship process
  • Back-up Customer Service as required, throughout the order/pick/pack /ship process
  • Investigates overdue and damaged shipments or shortages in shipments already received, and creates preventative processes within the order/pick/pack/ship process
  • Record and follow up on customer orders, including the tracking of orders, ensuring complete customer satisfaction
  • Responsible for product knowledge, keeping informed of current merchandise
  • Keeps informed of current operating policies and procedures
  • Takes initiative to contact and follow up with customers regarding past orders and/or to offer suggestive up-selling and other promotional programs
  • Maintain accurate and organized customer files including documentation of important verbal discussions, issues, and customer requests throughout the order/pick/pack/ship process
  • Pleasant and professional phone manner
  • Proficient in marketing data base programs and Microsoft Office Suite
  • Ability to perform multiple duties simultaneously
  • Ability to follow up and through in a timely and conscientious manner
  • Data entry 45-50 wpm minimum
  • 1-3 years prior customer service experience preferred
23

Hvac Inside Sales Support Trane National Accounts Resume Examples & Samples

  • Location - Hunt Valley, MD or Harrisburg, PA*
  • Provides World Class Customer Service
  • Supports National Accounts Sales Team
  • Prepares equipment proposals and submittals
  • Prepares and maintains project files for business quoted
  • Performs construction plan review to meet customer requirements. Develops, evaluates, and discusses possible equipment solutions with appropriate Account Managers, Suppliers and customers
  • Coordinates selection, pricing, & integrates equipment, controls, & services for each project
  • Responsible for creating detailed cost estimates
  • Resolves major deviations from scope w/ team after Project Scope Validation
  • Responsible for identifying possible cost saving opportunities &/or risk items that will occur on various projects
  • Optimizes job costs by negotiating prices w/ vendors/sub-contractors through quotations for materials/services
  • Plans & analyzes assigned projects, establishes schedules & project parameters & sets procedures to accomplish system objectives, involving complex applications
  • Coordinates order and shipment details between customers and Trane Factories / Trane Express Delivery Warehouses
  • Coordination with Installing Mechanical Contractors
  • Coordination with Service departments on start-up and warranty
  • Coordinates proactively with out of territory jobsite locations
  • Responsible for the preparation of Trane material & vendor orders; recording the receipt of materials & approving payments
  • Responsible for project cash-flow management: progress billing, collections support & monitoring, & resource management
  • Responsible for keeping abreast of Trane products, product design, and requirements for installation as well as working knowledge of HVAC principles
  • High School diploma or GED required. Bachelor's degree in engineering, engineering technology or business management with 3-5 years of experience in estimating, engineering or construction management. 8 or more years of HVAC customer service experience preferred
  • Experience in customer service / customer-focused environment is crucial
24

Inside Sales Support / Marketing Analyst Resume Examples & Samples

  • Sending out MFA to all New Equipment and Modernization customers
  • Qualified candidates must be Sales oriented with effective communication skills and the ability to interact via phone with internal and external customers
  • Strong attention to detail and accuracy with the ability to work independently and in a fast-paced setting
  • Excellent computer skills (Word, Excel, and PowerPoint) required
  • In depth knowledge of Microsoft Excel is a must
  • Excellent time management and ability to multi-task
  • Strong technical aptitude. Knowledgeable in the technical aspects of elevator products preferred
25

Inside Sales Support / Lead Generation Resume Examples & Samples

  • Work with sales and apps teams to support early stage sales work – prospecting, customer mapping etc
  • Use internet and social media tools to identify potential customers – individuals and companies
  • Present data to sales team in a logical, usable format
  • Support sales team in early stage customer contacts
  • Studying for a degree, or holding a first degree, in chemistry or related science
  • Fluent spoken and written English language, additional European language an advantage
  • Social media literate
  • Data analysis experience
26

Inside Sales Support Resume Examples & Samples

  • Pre-sales support, commercial, administrative and technical
  • Propose technical solutions, including accessories and advice on peripherals
  • Support clarification of customer requirement (technical tender specs), advice on feasibility, compatibility and compliance
  • Calculation of battery configurations/systems and other standard engineered solution
  • Prepare commercial offers when appropriate for special pricing or special solutions/items
  • Support for certificated, documentation, reference letters, reference lists,
  • Reference point for the regional sales manager and channel partners
27

Inside Sales Support Resume Examples & Samples

  • Provide sales support to assigned Account executives, providing quotes and follow-up to the quotes to win new and maintain current business
  • Maintain and record all quote requests and correspondence in the RT quote tool
  • Assist in customer implementation to the Account executive obtaining credit, filing of SOP's, ABT's CP and rates. Also, work on CRM to record all customer information
  • Provide KN Login support in running reports, alert set-ups and other tasks as needed
  • Maintain assigned customers through regular activity, correctly assessing the prospective account as Profitable, Significant or Strategic in order to secure additional business
  • Perform all aspects of the sales/ maintenance process and input & update all relevant activities utilizing CRM daily (required)
  • Minimum of three years experience within the freight, transportation or logistics industry
  • Experience in International Operations, i.e. Air- and/or Oceanfreight or International Sales is preferred
  • The ideal candidate will provide a solid PC operational knowledge related to MS Office products and Sales Force Automation tools
  • The ideal candidate should be self-disciplined and self-motivated with a strong customer focus and feeling for qualitative work
  • The candidate should possess outstanding verbal and written communication skills and demonstrate creativity and analytical skills
  • General experience in the area of Telemarketing is preferred
  • BS in Business, Marketing, Logistics preferred
28

Inside Sales Support / Customer Service Resume Examples & Samples

  • Promptly answers and responds to Customer calls by determining needs, answering questions, or transferring to the appropriate Account Manager or internal staff
  • Updates all Customer information and sets up new financial accounts for Customers in CRM
  • Enters owner direct contracts, time and material, and quoted service work daily insuring all estimates and Sub Contractor back up is included accurate
  • Enters large equipment list in CRM and assist Estimators with quoting new contracts and large service jobs
  • Responsible for assisting Contract Coordinator to properly load new contracts in the system as well as assisting in maintaining our large contract base of over 8 Million Dollars annually
  • Coordinates Tech leads and Tech quote programs at the local office level
  • Responsible for generating quotes under 5K
  • Orders equipment from Job Centre for large service jobs
  • Coordinates service order and fulfillment procedures
  • Preparing and maintaining service job files
  • Flexibility to work different hours or weekends from time to time
29

Inside Sales Support Resume Examples & Samples

  • Provide liaison between Branch and Sales, assist with project specific questions, class II quotes, etc
  • Provide quotes to Customers as instructed by TM’s, typically “Quick Quote” Opportunities
  • Assist TM’s with project take-offs (Electronic Take-Offs, Customer RFQ, etc
  • Research Dodge Reports (Daily) scan for projects in the “Planning Stage” (Contact Architect providing assistance as need), “Bid Stage” (Gather information to prepare quote, request bidders lists), “Results Stage” (Research to find successful bidder, follow-up)
  • Follow-up on “Key Projects” as assigned by TM’s
  • Generate Project Specific Drawings and Submittals – Follow-up with Customers as required
  • Assist TM’s in writing specifications with SpecCenter. Provide detailed checklist to SpecCenter
  • Attend jobsite meetings representing SAT Sales Team (as need / requested by TM)
  • BA/BS degree in Business/Sales/Marketing, Engineering, or Construction Management
  • 3-5 years sales experience in related field (hardware, storefront, security systems, building supply, elevator, HVAC)
  • Ability to read and understand blue prints
  • Proven sales record. Self-starter, disciplined worker, organized
  • Computer literate. Knowledge of Word, Excel, Outlook, Power Point required
  • Skilled in negotiation and in consultative sales with 30-180 day sales cycles
  • High energy, ability to learn and listen
  • Ability to manage conflict and embrace change
  • CAD knowledge
30

Inside Sales Support Resume Examples & Samples

  • Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients
  • Ensure quality service and operational performance within the parameters of program and delivery standards
  • Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs
  • Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues
  • Develop, maintain, and grow customer relationships within assigned accounts and account managers
  • Develop and enhance these relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution
31

Inside Sales Support Clerk Resume Examples & Samples

  • Serve as front line contact and customer advocate during the initial sales process review of new business e-mail inquiries
  • Respond on-line to customer inquiries and review service request applications, and contact customer for clarification to ensure data accuracy and product cost factors
  • Set up new business project job jackets, including but not limited to the printing of Service Request Applications, SmallWorld prints, and other related documents
  • Enter key data into tracking systems such as Smallworld, WMIS, and SalesForce and assign to the Inside Sales Representatives
  • Maintain contact with internal and external customers (general public and others) related to gas service installation until job jacket is created and assigned to an Inside Sales Representative
  • Maintain records in various tracking databases to ensure the accuracy of departmental weekly, monthly or annual reports
  • Use written and verbal communication skills to accurately interpret and collect information to prevent call-backs and inherent delays in the sales process
  • Track SAP Clarification Cases and assigns to appropriate department personnel for correction
  • Exercise professional tact and discretion to maintain company image and sound business relationships
  • Make decisions based upon company guidelines, and keep abreast of changes in policies, procedures and jurisdictional regulations as well as products and services offered by the Company
  • Respond accurately and timely to inquiries for products and services, reviewing company records or other information accessed via personal computer
  • High School diploma or equivalent G.E.D
  • Require three (3) to five (5) years of customer service or sales experience in a high volume, product driven; customer focused environment
  • Six (6) month probationary period with a successful evaluation required
  • Basic understanding and working knowledge of natural gas and electrical appliances and gas line installation and techniques preferred
  • Demonstrated effective customer service skills during customer interactions to meet company growth and service objectives
  • Strong attention to details accurately interpreting, collecting and recording information is required
  • Sound judgment in making decisions within established procedural guidelines
  • Proficient in software applications; MS Office, Outlook, Word, and Excel
  • Working knowledge of Customer Management Systems (Salesforce), SmallWorld and Work Management Systems (WMIS) preferred
32

ITC Inside Sales & Support Resume Examples & Samples

  • You are the point of contact for customers in all training course related subjects and you proactively address new leads for long-term customer retention and achievement of sales targets
  • You process incoming requests for the ITC, prepare offers, maintain the database and perform general sales support tasks
  • You contribute in sales- and marketing activities and participate in trade fairs or product demonstrations
  • You coordinate and organize training courses and product-events
  • You directly report to the global director of ITC
  • You have successfully completed a commercial vocational training or hold a Bachelor’s degree
  • You have already gained professional experience preferably in customer service, sales support, sales back office or in tele-sales. We also welcome graduates, people with first professional experience or re-entrants
  • You have strong communication skills, a quick grasp and show self-initiative and independence
  • You are highly customer- and service oriented, flexible and enthusiastic about working in international sales within a globally operating company
  • Fluency in written and spoken English and German and a good knowledge of MS Office applications, ideally CRM systems and SAP as well as willingness to travel complete your profile
33

Inside Sales Support Resume Examples & Samples

  • Previous sales experience (1-3 years) within Financial Services (ideally Asset Management)
  • An understanding of different funds
  • Strong appetite for sales
  • Previous experience within a sales environment within the Investment Industry
34

Inside Sales Support Resume Examples & Samples

  • Customer Service Executive
  • Overall responsibility in assisting and supporting business development activities in sales & marketing departments
  • Act as a coordinator among customers,sales, operation departments and overseas offices
  • 2 years experience in forwarding firm,preferably in customer service departments
  • Good skills in MS Office
  • Good command in English & Chinese
35

Inside Sales Support Resume Examples & Samples

  • Perform technical bid development
  • Review all terms and conditions requirements and negotiate with various Hach internal departments to determine solution to satisfy customers’ business requirements
  • Calculate quotations and prepare & obtain bid documents including all corporate documentation needed to satisfy project requirements
  • Coordinate/consult with Legal department to ensure Hach’s protection from unnecessary and/or costly contract obligations
  • Support Divisional Sales Managers, Regional Sales Managers, Applications Specialists, Key Account Managers and Rep firms
  • Handle incoming calls from external and internal customers (Manufacturing, Customer Service, Service, Tech Support, Bid Specialist, Credit, NBD, etc.)
  • Prepare quotes, quotes to orders, and “no bids”
  • Assist customers in determining product need and provide advanced assistance on products
  • Enter customer orders (phone, fax, or written) into the company’s order entry system
  • Enter customer feedback into database
  • Complete phone and voicemail quote requests
  • Provide quotations on rental equipment
  • 2+ years customer service experience
  • 2+ years project or bidding experience preferred
  • Advanced knowledge of customer support processes (i.e., pricing, products, returns, etc.)
  • Ability to make sound customer related decisions and respond quickly to the needs of the customer
  • In depth knowledge of Microsoft Office products
36

Customer Service / Inside Sales Support Resume Examples & Samples

  • Developing core competencies: understanding of electrical power equipment, refrigeration processes and HVAC systems, basic thermodynamics, thermal management, solution sales, project management
  • Complete assigned selling and product training modules
  • Specific duties will include, but are not limited to: assisting sales force with quote and proposal generation, technical submittal mark-up, occasional customer visits, and learning sales tools (PartnerWeb, CRM, LRS, etc.)
  • Provide assistance to sales representatives on documentation preparation for customer presentations and sales calls
  • Project management duties as assigned
37

Inside Sales & Support Co-op Resume Examples & Samples

  • Maintaining accurate and useful database records
  • Researching required information using available resources
  • Providing customers with value added product and service information
  • New customer system entry
  • Updating existing customer information
  • Identifying and escalate priority issues
  • Routing calls to appropriate resource
  • Following up customer needs where necessary
  • Documenting all call information according to standard operating procedures
  • Completing call logs
  • Producing call reports