Sales Support Coordinator Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the sales support coordinator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

Noavatar-profile
MD
M Daugherty
Marianne
Daugherty
6939 Ludie Common
Houston
TX
6939 Ludie Common
Houston
TX
Experience Experience
08/2014 – present
Los Angeles, CA
Senior Sales Support Coordinator
Los Angeles, CA
Senior Sales Support Coordinator
08/2014 – present
Los Angeles, CA
Senior Sales Support Coordinator
08/2014 – present
  • Develop and maintain intimate, yet professional, relationship with customers and decision makers of cargo movements, both in-house and 3rd party
  • Coordinate with other entities/location towards developing and providing business solutions and customer support
  • Ensuring customer relationship management tools are updated on time and are of excellent quality
  • Providing a personalised service and building relationships with customers
  • Takes initiative to work creatively to support their Sales Force Members to meet territory goals
  • Scheduling and calendaring meetings directed by National Account Managers
  • Assisting with processing price quotes and rate negotiations
08/2008 – 03/2014
New York, NY
Customer Service / Sales Support Coordinator
New York, NY
Customer Service / Sales Support Coordinator
08/2008 – 03/2014
New York, NY
Customer Service / Sales Support Coordinator
08/2008 – 03/2014
  • Performs other duties as assigned by management
  • Works “If” bids Load and manage OVE vehicles (dealer & commercial)
  • Performs mobile auction account management and support functions
  • Works with lane and department leads (recon, vehicle check in, lot operations), field sales team, and other coordinators to ensure each vehicle is properly prepared for sale day, crosses the auction block on sale day and or is posted on OVE
  • Provide technical assistance and product information to our sales team
  • Manages transportation requests
  • Performs lead generation (Next Gear, notification of newly registered dealers to sales, etc.)
02/2005 – 07/2008
Philadelphia, PA
Sales Support Coordinator
Philadelphia, PA
Sales Support Coordinator
02/2005 – 07/2008
Philadelphia, PA
Sales Support Coordinator
02/2005 – 07/2008
  • Work with account manager to create and develop presentations for promotions, business reviews, line reviews, etc
  • Create and implement suggestions to systematize and improve process/workflows
  • Work with sales and production to provide proper paperwork for verbal orders
  • Provide administrative support for the two departments: make travel arrangements, create expense reports, order supplies, etc
  • Act as primary support for territory managers and field sales management in their territory management duties, including but not limited to
  • Work well within a team environment and be willing to jump in and assist a co-worker with additional accounts and/or customers
  • Provide assistance for all store requests
Education Education
Bachelor’s Degree in Professionalism
Bachelor’s Degree in Professionalism
Oregon State University
Bachelor’s Degree in Professionalism
Skills Skills
  • Highly organized, strong attention to detail, with the ability to work in a deadline-oriented environment
  • Good communicator who possesses strong customer services skills and an ability to build and maintain relationships (both internally and externally)
  • Self-starter with excellent time management, organizational skills, creative problem-solving ability, and be detail oriented
  • Strong attention to detail and ability to prioritize workload to meet deadlines
  • Strong work ethic, attention to detail, and an ability to work effectively under tight deadlines
  • Strong computer skills with demonstrable working knowledge of MS Office suite, particularly MS Excel
  • Good working knowledge of Microsoft Office and other PC software
  • Proficient in the use of basic office equipment and tools as well as applications specific to the sales function
  • Strong communication skills (including telephone, e-mail and presentations skills) and ability to communicate accurate information
  • Strong organizational skills including demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment
Create a Resume
1

Sales Support Coordinator Resume Examples & Samples

  • Identify appropriate titles, prepare written/oral presentations, and account pitches
  • Maintain sales with accounts and work with department members to implement creative marketing and sales strategies to expand and develop new business (backlist promotions, seasonal promotions and special offers)
  • Create sales materials for outside commission reps and coordinate materials for outside reps and the gift showrooms (sell sheets, samples, galleys, etc)
  • Provide administrative support including, but not limited to: processing account orders, account customer service, and telephone coverage
  • Work with other department managers and sales representatives on special projects
  • Prepare for and attend monthly and seasonal planning meetings
  • Coordinate and attend industry trade shows. Plan exhibit booth, select feature titles, and create marketing and promotional pieces
  • 1 year of relevant sales experience
  • Must be extremely detail-oriented and well-organized
  • Solid computer skills including advanced command of Microsoft Excel and Powerpoint
  • Ability to travel to trade shows and sales meetings on occasion
  • Strong interest in Publishing
2

Mdu Sales Support Coordinator Resume Examples & Samples

  • Ensure smooth and efficient operation and maximum end-user satisfaction
  • Develop, recommend and implement new procedures
  • Administer, coordinate and monitor departmental customer acquisition activities within the framework of established MDU customer care policies and procedures
  • Handle all customer service issues. Work with Account Executives on acquiring new business accounts and have accountability for assisting the team in achieving their revenue objectives
  • Input and track all orders that are sold by Account Executives
  • Data analysis, running reports, and building spreadsheets for the Sales Operations Director as requested
  • Assist with A.E. billing issues
  • Act as internal advocate to identify and acquire local and corporate resources necessary to support internal sales activities
  • Ability to understand customers business and networking requirements as needed. Good understanding of billing systems
  • Responsible for coordination of incentives and promotions for MDUs
  • 2-3 years' experience in a related field to include Customer Service, Sales Support or property management
  • Demonstrated leadership skills to effectively develop and lead a high performing team in the meeting function/department/company short-term goals and objectives
  • Demonstrated change management aptitude and ability. Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes
  • Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the expectations of the organization and ensure needed business outcomes
  • Demonstrated ability to clearly and concisely express ideas and concepts verbally and in writing and adopts writing style and language to fit the situation/audience
  • Requires a valid driver's license, an acceptable driving record and use of a personal vehicle
  • Previous experience with sales skills and negotiations is desirable
  • Self Starter requiring minimal management intervention
  • Demonstrated time management skills and ability to operate independently
  • Strong Microsoft Office skills; including Word, Excel, Access and PowerPoint
  • Knowledge of TWC products and services is required
  • Proficiency with CSG billing system required
  • Willingness to work outside the office (in the field) is required
  • Tolerance for Stress
  • Practical Learning
  • Analysis/Problem Solving
  • Motivational Fit
3

Sales Support Coordinator Resume Examples & Samples

  • Experience in a Customer Service/Support or Order Fulfilment capacity
  • Good working knowledge of Microsoft Office and other PC software
  • Some knowledge of order entry systems or customer management systems
4

Sales Support Coordinator Resume Examples & Samples

  • BA/BS in business/marketing, science or similar analytical field
  • 3-4 experience in customer service/account management role in a B2B environment
  • Experience working with service agreements and/or sales contracts
  • Good knowledge of Microsoft Excel
  • Direct client contact experience including client meetings, e-mail and telephone communications
  • Knowledge or experience with Siebel or other CRM based order management systems is considered a plus
5

Sales Support Coordinator Resume Examples & Samples

  • To ensure all Customer Service issues are progressed or concluded in an appropriate manor within the team’s 48 hour Service Level Agreement (SLAs)
  • Effective ownership of customer issues, including appropriate escalation if necessary, and liaison with internal delivery partners to deliver for the customer around key deadlines/service level agreements
  • Monitor delivery partner customer service provision and be a primary point of contact for key clients on customer service issues
  • Manage the processes and systems Language Testing relies on to support customer service
  • Manage customer service improvement projects liaising with other parts of Pearson to ensure systematic improvement practices are put in place (where required)
  • Maintain or construct processes, policies and procedures documentation for internal stakeholders and customers
  • Support and help the team to co-ordinate operational tasks through internal/external stakeholders for series-based examinations
  • Excellent communication skills – oral and written. Communications information professionally in a clear and timely manner
  • A demonstrable passion for excellent customer service
  • Ability to work effectively across multi-discipline teams and across all levels
  • Strong computer skills with demonstrable working knowledge of MS Office suite, particularly MS Excel
  • Use of Google Mail or similar email system
  • A demonstrable commercial sense coupled with common sense and a practical approach to problem solving
  • Excellent organisational and time management skills
  • Experience in a customer facing / customer support role
  • Multi-lingual would be an asset
  • An understanding of the high stakes testing market
6

Sales Support Coordinator Resume Examples & Samples

  • Research on the various rates for land, air and sea transport that is appropriate for any business travel requirement for cost effective travel
  • Make bookings through Independent Airlines, Hotels directly, and travel websites
  • Coordinate with office personnel to ensure that the travel and dates of travel are correct and satisfactory to the passenger as well as the department
  • Perform quality control by monitoring airline, car rental and hotels for cost and value options
  • Adhere to Company Travel & Expense policies
  • Monitor OPI.com web inquiries and respond as needed
  • Assist Sales Support Department in responding to live “hotline” inquiries
  • Audit expense reports and cost center application
  • Demonstrated ability to be a good team player
  • Computer literate and proficient
  • Travel agent or travel industry professional or similar experience
  • Bi-lingual English/Spanish
  • Worldspan GDS experience
  • Knowledge, skills and abilities utilizing industry and proprietary technology including booking tools
  • Domestic and international travel knowledge
7

Sales Support Coordinator Resume Examples & Samples

  • Liaising with sales consultants to ensure client administration is in place in a timely manner so that buyers have a smoothand logical journey from enquiry to order confirmation
  • Ensuring all administration is transparentand visible to all parties to ensure jobs etc. can be picked up by any team member
  • To support the sales teams in the cost effective servicing of their clients
  • Running counts requests, match projects & profiles for the sales teams using our in-house systems
  • General administration such asDUNS number searches, GDMs, account creation, credit decisions, credit card payments, output QA, data dispatches & OTI rejections
  • Ensuring a standard of administration is maintained for all work carried out e.g. Client Order Confirmation, PO's, supplier Order Confirmationsand maintaining paper trails for problems during the job
  • Assisting in the creation of presentations for the sales team for new business meetings, when required
  • To support the sales team wherever required to help ensure that team sales targets are met
8

Sales Support Coordinator Resume Examples & Samples

  • 25% 1. Item Set Up. Ensures that all retailer tem setups, maintenance and pricing activities are accurate and executed based upon agreed service levels. Communicates directly with Accounts on item setup related activities. Researches sales activity and provides recommendations to Account/Business Managers regarding pricing discrepancies between SPHE and the Account
  • 40% 2. Trade Promotion Management. Responsible for sales promotion creation, maintenance and reconciliation of current and past Sales Promotions, resets, changeouts and specific customer sku pricing. Review claims submitted by the account and verify accuracy of promotional sales activity. Research promotional discrepancies between SPHE and the Account and provide recommendations to Account Manager, Sales Reporting, Sales Planning and Finance teams
  • 15% 3. Account Customization. Focuses on Account Specific requirements which includes but is not limited to: customization of powerpoint presentations, review and update internal pricing reports and market share reports, review vendor agreements for promotional activity and recap account’s weekly circular ads. Digital Coordinator manages cross-studio product lifecycle tracking windows, promotional post-mortem decks and case studies. Liaises between Account and Internal departments on new requests for master data feeds and provides issue resolution on existing master data feeds
  • 10% Evaluate System & Process Functionality: Identify and lead initiatives to capitalize on opportunities to increase procedural efficiencies and systemic enhancements as it pertains to the core functionality and productivity of the position. Evaluate and address issues with IT on system related issues on behalf of the field sales team
  • 10% Training & Special Projects: Provide guidance, orientation and directional support to any coordinators joining the department as well as the cross functional support to other SPHE departments (Sales, Operations and Finance) when necessary. Plan and Execute Offsite Conferences and trainings and gather necessary materials for events to ensure proper execution
  • Working knowledge of systems needed to execute the process, including customer vendor portals and trade promotion management systems
  • Ability to make quick and effective decisions to ensure retailer item set ups and communications are accurate, effective and timely
  • Adaptability, flexibility and learning new internal systems and vendor portals
  • Team player willing to be flexible in job responsibilities depending on the needs of customers, the team, and the department
  • Communicate ideas in a clear and concise manner
  • Coordinating with internal departments as well as the ability to work independently
  • Professional individual who can build strong relationships with all levels of employees
9

Sales Support Coordinator Resume Examples & Samples

  • Complete reporting analysis to manage sale to connect process
  • Partner with service delivery teams to escalate activities falling outside service level agreement guidelines
  • Manage tasks within a ticketing system for Sales Representative escalation items
  • Quality assurance review of sales orders
  • Act as central point of contact between Sales Representatives and service delivery teams
  • Act as a knowledge center (SMEs) on order fulfillment process
  • Regional processes and procedures
  • Identify tips and tricks to make Sales Representatives more effective
  • Identify trends and gaps in fulfillment process
  • Identify streamlining opportunities
  • Customer contact on behalf of Sales Representative as deemed necessary
  • Regular, consistent and punctual attendance. Must be able to work variable schedule(s) as necessary. Center hours are 7am-7pm MT
  • Researches unreported/unpaid systems and ensures the timely collection of revenue through communication with distributors
  • Monitors data for errors and discrepancies. Researches, verifies, and corrects data in a timely manner
  • Maintains accounts receivables by reconciling outstanding accounts, posting revenue collected, following up with Product Sales Team
  • Maintains an up-to-date record of all negligent accounts by preparing reports such as Write-offs, Proof of Claims, etc
  • Prepares monthly and quarterly reports, analyzing planning vs. actual figures and explaining variances
  • Undertakes and proactively completes database cleanup projects
10

Sales Support Coordinator Resume Examples & Samples

  • Prepare and coordinate title information for sell-in on a seasonal basis, including creating buy reports, gathering samples, submitting title information and covers
  • Review backorders and research title status, reprints and order status
  • Create seasonal preview presentations
  • Create catalogs, title sheet packets, and sample material packages for sales calls
  • Coordinate promotional materials, including order of materials and mailings
  • Coordinate Common Core information to share with accounts
  • Create monthly educational newsletter under the supervision of National Account reps
  • Maintain co-operative advertising grids
  • Create powerpoints
  • Run sales reports and do analysis as requested
  • Participate in department discussions and become well-versed in the childrens book market by reading upcoming company and competitive books
  • Provide administrative support to department including answering phones, retrieving faxes, mailings, and copying
  • Support VP, Sales Director in pulling together materials for annual EBMA convention
  • Act as point person in Children’s Sales group for Sales Conference prep 3x per year
  • At least 1 year of relevant work experience required
11

Sales Support Coordinator, Asia Resume Examples & Samples

  • Ensure all support tasks are completed accurately and to specified deadlines
  • Receive and respond to queries via case management system and ensure contractual obligations are met in line with our service level agreements for both print & digital elements
  • Act as a first-point of contact for client inquires, both internal & external, resolving queries where possible and passing relevant information, as required, to associated departments
  • Assist the regional sales team in the pre-sales cycle, i.e., research company background, data analysis, conduct cold calls to qualify leads, make preliminary introduction to the license & appointment setting
  • Assist the sales and customer service teams in creating and maintaining accurate customer records in CRM database and understand what is considered quality data
  • Research and organise a list of target companies to feedback to marketing for campaigns. Liaise with sales managers to ensure representation from each market
  • Act as a global sales support function working closely with the Sales Support teams in New York & UK offices to deliver excellent service
  • Contact assigned fast track clients (small accounts) for renewals via phone or email and to ensure contracts are signed & processed within scheduled renewal time frame
  • Help sales team to feed accurate leads into Salesforce especially after overseas meetings
  • Support regional on-the-road sales executives with a comprehensive support service
  • Maintain awareness of contracts out for client signature and follow up with as necessary
  • Ensure all invoicing is accurate and timely and manage debtor process to reduce aged debt and improve cash flow
  • Liaise with internal customer service team and/or print & distribution team for newspapers related areas, understanding different newspapers and digital fulfilment systems & tax implications for newspapers where it’s applicable in Asia
  • Provide system and process training and support across the sales team when required
  • Assist on adhoc projects, provide weekly or monthly reporting, and work on data analysis as and when required
  • Excellent organizational skills and the ability to simultaneously manage multiple tasks
  • Ability to prioritize and ensure that all tasks are completed within designated timelines
  • Previous work experience in handling multiple systems simultaneously is essential
  • Detailed Oriented, Thorough, & Accurate
  • Self motivated with the ability to work on own initiative
  • Ability to act as intermediary between Account Manager and Client
  • Intermediate level of Excel & Word
  • Candidates with 2-3 years of work experience are encouraged to apply
12

Sales Support Coordinator Resume Examples & Samples

  • Influence sales by negotiating prices and offering solutions to specifications, promoting features and benefits to help your team achieve their sales targets
  • Proactively build your knowledge of products and their application
  • Build, strengthen and maintain effective customer relationships (by telephone, emails and visits) gathering market and customer information which can be used to help achieve additional sales
  • Update and maintain all project, quote and customer information on CRM
  • Process and maintain orders in SAP and CRM
  • Maintain and exceed customer's expectations with a high quality response to all customer enquiries; finding solutions, delivering detailed and accurate quotations, including equipment selection and availability
  • Prepare orders, ensuring order details comply with the relevant quotation and are in line with cost policy, and agreed terms and conditions
  • Communicate with customers to confirm orders and delivery dates, ensuring the efficient and effective progress of orders
  • Escalate disputes or ongoing issues to senior team members to ensure their timely and successful resolution
  • Build and strengthen proactive relationships with external sales colleagues, passing on market and customer information which can be used to help achieve additional sales, and working closely together to deliver a high quality service to our customers
  • Closely liaise with other company departments to ensure customer expectations are met and exceeded in terms of quality, service and timescale
  • Regularly review the systems within your area of responsibility to identify areas for improvement opportunities
  • Undertake administrative duties related to the role to ensure the smooth running of the department
  • Adhere to all company policies and procedures (e.g. the Internal Sales quality assurance system, especially the contract review elements), to ensure customer satisfaction and to maximise sales
  • Ad hoc duties as required by the Internal Sales Manager
13

Sales Support Coordinator Resume Examples & Samples

  • Coordinates and runs presentations during seasonal Launch and Sales Conference meetings, including gathering and organizing the presentation of any materials and troubleshooting basic technical issues
  • Plans and organizes Sales meetings, including Launch and Sales Conference, by coordinating with various departments and the President and Director of Sales to create agendas, book rooms, plan for technical help, and order catering where necessary
  • Coordinates and distributes agendas, launch audios, reading notebooks, manuscripts, change memos and other key sales materials
  • Coordinates and tracks print galleys, organize and add to the department’s galley shelves
  • Coordinates regular mailings of key marketing materials to Sales
  • Codes invoices
  • Maintains internal Sales site, SalesConnect, by adding and removing reports, updating reports, and organizing and improving the site
  • Works closely with Marketing and Sales to respond to sales reps’ requests
  • A good working knowledge of basic computer troubleshooting
  • Ability to work independently in a fast-paced environment
  • Knowledge of Edelweiss helpful, but not necessary
  • Excellent written and oral communications skills, comfortable presenting before and communicating with coworkers from a variety of areas of the company
14

Sales Support Coordinator Resume Examples & Samples

  • Prepare incentive requests on behalf of sales teams
  • Prepare and ship incentives on a weekly basis
  • Manage incentive inventory
  • Monitor program reporting for compliance
  • Support customer escalations
15

BB Sales Support Coordinator Cemea Resume Examples & Samples

  • Brief summary of role:* To provide a comprehensive sales support service to the CEMEA Content Licensing teams and to external customers ensuring service and efficiency targets are achieved and maintained, in order to support the achievement of B2B revenue targets
  • In this role you will:* Support the CEMEA sales teams in the pre-sales cycle, through lead qualification and contract processing through to fulfilment and invoicing Assist the sales team to create and maintain accurate customer records in Salesforce.com (CRM database) Act as a first-point of contact for client administrative enquiries relating to invoicing, print deliveries and contracts Enable sales with a comprehensive support service including handling first line enquiries on internal systems Provide reports from SalesForce.com for sales teams Assist retention of existing customer base through renewal process Act as a global sales support function working closely with the Sales Support teams in New York and Hong Kong to deliver excellent service Liaise closely with internal departments to resolve customer queries – credit control, customer service and circulation departments Ensure all sales support tasks are completed accurately and to specified deadlines Contribute to adhoc projects, reporting & data analysis as and when required Ensuring that all stationery, office supplies, business cards are ordered in good time
  • You'll bring to the role....*
16

Sales Support Coordinator Resume Examples & Samples

  • Writes clearly and concisely using appropriate standards for business communication. Orients new reps to applications and in-house resources via phone, email and webex
  • Returns customer contact with a sense of urgency - maximum within 24 hours
  • Can relay firsthand knowledge of all products and supplements, as required and, if called upon, demonstrate technology
  • Presents information (usually policy, instructions) clearly in a user-friendly format with the use of professional/simple and screen-shots, if necessary
  • Back up support for Sales Team
  • Ability to work within a high energy team environment
  • Ability to excel through change, take initiated and be detail oriented
  • Proficiency using MS Office Applications (Word, Excel, Power Point)
  • Demonstrated passion for and interest in technology-enabled educational solutions
  • Self-starter with excellent time management, organizational skills, creative problem-solving ability, and be detail oriented
  • Working with internal and external customers in a multi-tasking environment an asset
17

Sales Support Coordinator Resume Examples & Samples

  • Build, strengthen and maintain effective customer relationships (by telephone, emails and where possible visits) sharing market and customer information which can be used to help achieve additional sales
  • Register and maintain sales orders received from customers in SAP system
  • Tracking orders and following deliveries through to invoice stage, updating customers when any issues occur and provide solutions
  • Answering incoming calls and email queries within a set service level on topics such as prices, stock availability, delivery times and order registration or any other customer questions
  • Regular communication with customers to confirm orders and delivery dates, ensuring the efficient and effective progress of orders
  • Making outbound calls to routinely chase for outstanding documentation and to information to enable follow up on enquiries
  • Co-ordinate, escalate and resolve customer disputes or ongoing issues within company matrix to ensure their timely and successful resolution
  • Build and strengthen proactive relationships with External Sales colleagues, passing on market and customer information which can be used to help achieve additional sales, and working closely together to deliver a high quality service to our customers
  • Adhere to all company policies and procedures (e.g. the Internal Sales quality assurance system, Jsox and especially the contract review elements), to ensure customer satisfaction and to maximise DAUK sales
  • Customer services / sales administration experience would be advantageous
  • Organised self-starter who uses their own initiative and contributes to the team
  • Flexible and confident individual with a proactive can-do attitude who can prioritise to meet tight deadlines
18

Sales Support Coordinator Resume Examples & Samples

  • Act as a support system to sales team
  • Oversee digital sales support including ecommerce execution, digital execution for client campaigns, Sharepoint maintenance
  • Lead pulling, including corresponding case studies, and cross-referencing with WideOrbit Sales Media Monitors New -Advertiser Reports
  • Pull competitive spending, post logs, spot times
  • Create proposals and creative mock-ups
  • Mastery of both Wide Orbit Traffic and Wide Orbit Sales enterprise software, with ability to train and instruct AE’s on proper use of these systems
  • Detail-oriented with ability to prioritize simultaneous tasks and projects
  • Creative design and execution skills
  • Flexible, resilient and self-motivated to work in a fast paced media sales
  • Bachelor’s degree in business, marketing, or related field
19

Temporary Sales Support Coordinator Resume Examples & Samples

  • Support and influence sales
  • Update and maintain project, quotes and customer information
  • Regularly review systems within your area for improvement opportunities
  • Strong computer literacy
20

Sales Support Coordinator Resume Examples & Samples

  • Must have experience with Retail Link (Walmart) & Data Sync
  • Microsoft Office: Excel, Outlook
  • Excellent communication, written, and interpersonal skills
  • Detailed oriented and excellent organizational skills
21

Sales Support Coordinator Resume Examples & Samples

  • Complete reporting & analysis to manage sale to connect process
  • Serves as subject matter experts in sales order preparation to support the vision of delivering quality customer service. Works with external customers to provide the best customer experience from call to install
  • Coaches and mentors sales representatives on techniques for submitting quality and successful orders
  • Creates and updates support process documentation for use as a sales center reference
22

Sales Support Coordinator Resume Examples & Samples

  • Coordinate and run presentations during seasonal Launch and Sales Conference meetings, including gathering and organizing the presentation of any materials and troubleshooting basic technical issues
  • Plan and organize Sales meetings, including Launch and Sales Conference, by coordinating with various departments, the President and Director of Sales to create agendas, book rooms, plan for technical help, and order catering where necessary
  • Coordinate and distribute agendas, launch audios, reading notebooks, manuscripts, change memos and other key sales materials
  • Coordinate and track print galleys, organize and add to the department’s galley shelves
  • Coordinate regular mailings of key marketing materials to Sales
  • Coordinate with sales and marketing to reserve space, process contracts, and send materials for regional holiday catalogs
  • Maintain internal Sales site, SalesConnect, by adding and removing reports, updating reports, and organizing and improving the site
  • Work closely with Marketing and Sales to respond to sales reps’ requests
23

Sales Support Coordinator Resume Examples & Samples

  • Analysis/Organization
  • Works with fellow Sales Coordinators to ensure phone coverage and i-support mailbox coverage
  • Handles approximately 50 email or phone contacts in a standard day
  • Uses SFDC, MPD, and internal documents to answer and resolve faculty and student queries
  • Interpersonal
  • Serves as a valuable team player. Interacts frequently with Product team, Marketing, Customer Service and Learning solutions. Shares information, and helps LSC's and managers achieve their goals of knowledge acquisition and sales advancement and procurement
  • Takes initiative and takes personal responsibility for achieving goals
24

Sales Support Coordinator Resume Examples & Samples

  • Prepare and ship ongoing branded merchandise and collateral programs
  • Monitor inventory levels to ensure merchandise availability
  • Support ongoing and special program collateral requests
  • Create detailed reports on inventory and collateral volumes and spend
  • Support ad hoc product requests from sales and operations teams
25

Senior Sales Support Coordinator Resume Examples & Samples

  • Work directly with business partners to ensure that sales campaigns are executed by the sales team in a timely manner. Support current campaigns through status reporting and results updates
  • Schedule field appointments and call follow-ups for sales teams including, but not limited to: 1 to 1 field meetings, group meetings, webinar follow-up, conference attendance follow-up and accountability calls
  • Maintain pipeline and sales lead information by making proactive advisor calls to follow-up on investment proposals and investment case management for, but not limited to: negotiated margin loans, maturing structured product CUSIPs, retirement plan proposals and general investment proposals. Log, track and manage distribution for margin pipeline report. Follow-up on field meetings by wholesalers and specialist as needed
  • Work to ensure that all tools containing information from the sales teams are current and compliant. Maintain SharePoint sites
  • Provide sales illustration support by partnering with sales specialists and advisors to create investment proposals reflecting investment recommendations using advanced analytic tools. Summarize prospective client statements in competitive situations. Support advisors in utilizing best practices to produce client investment proposals. Utilize webex technology to connect with advisors and walk them through investment proposals and/or proposal generating systems
  • Associates Degree in business or related field
  • 2+ years project management or related experience
  • Previous experience and success in a service-oriented support role
  • Strong ability to organize, prioritize and adapt quickly to changing circumstances
  • Demonstrated service orientation with a focus on quality, accuracy and attention to detail
  • Strong knowledge and application of Microsoft office applications, databases, etc
  • Experience in financial services industry, including working with advisors
  • Experience working with proposal illustration tools including Morningstar, Thompson One, Zephyr and Envestnet
  • Knowledge and interest in investments
26

Sales Support Coordinator Resume Examples & Samples

  • Resolve problems by analyzing information; identifying and communicating solutions
  • Preparing, editing and coordinating documents with accuracy, clarity and confidence
  • Gathering and synthesizing data efficiently
  • Responding to inquires via email and/or telephone
  • Perform general office duties such as printing, photocopying, shipping, faxing, and binding
  • Gather and maintain demographic reports for different regions in the province
  • Create strategic plan for territory management
  • Create weekly reports for management team
  • Ad hoc requests as required
  • Minimum two years related experience in general office environment
  • Proficient with Microsoft Office (Microsoft Word, Outlook, Excel and Power Point)
  • Excellent multi-tasking and time management skills, self-starter who takes initiative
  • Candidate must be willing to work overtime, as required
  • Candidate must be available to schedule flexibility
  • Good understanding of Quebec territory landscape
  • Bilingual in French and English required
27

Sales Support Coordinator Resume Examples & Samples

  • Sales Support: Develop weekly market insight for enterprise sales team, Maintain the Intranet site and subspaces which serve as a repository for all sales and marketing tools. Extracting and deciphering data, researching potential customers, reviewing sales history, maintaining leads and renewals, campaign execution etc
  • Marketing Support: Under direction of Director of Marketing, participate in development of customer-facing sales collateral. Tasks can include drafting messages, white papers, design and creation of print or other collateral for distribution
  • Proposal and Presentation Ownership: Tasks may involve customization of proposals in collaboration with sales team, building presentation templates and customizing as needed
  • Team Support: Support the Enterprise Sales Team, Implementation Team or executive team members, as required
  • Seasonal Activities: Participate in data extracts, maintaining data integrity of the Salesforce contacts, assistance with RFP or assisting in team on-boarding, event coordination
  • Strong analytical and critical thinking capabilities; excellent research and communication skills
  • Strong work ethic, attention to detail, and an ability to work effectively under tight deadlines
  • Strong sense of prioritization required and ability to multitask under pressure
  • Ability to team with others, deals positively with ambiguity, self-starter
  • Intermediate level proficiency with MS Office Suite, specifically Microsoft Excel
28

Sales Support Coordinator Resume Examples & Samples

  • Support all sales activities in the Mass Merch Sales Group (Target, Walmart, Sam’s Club, BJs, Costco, Airports, RDS, ID accounts; Baker & Taylor)
  • 1 year of relevant work experience required
  • Proficiency with Microsoft Word, Excel, and PowerPoint
29

Sales Support Coordinator Resume Examples & Samples

  • Process new sales in CRM
  • Prepare subscription agreements and manage customer signature process
  • Ensure all business is processed by year-end per customer-specific guidelines
  • Ongoing responsibility for the validation of the process for processing active renewals and new business
  • Analyze usage reports for upsell of other electronic products
  • Assist sales people with materials and collateral for their sales calls
  • Responsible for contract execution and acts as the coordinator for all correspondence and agreements from the customer. Lines up all required internal resources to get the contract executed
  • Process and complete active renewals for assigned sales team in line with year-end target
  • Maintain data quality at or greater than 99.5% for agreement details in CRM
  • Communicate with customers regarding details of their license agreements, product details, quotes, etc
  • Act as a central contact for customers and take ownership of customer issues and work with internal stakeholders to ensure quick resolution
  • Liaise with electronic helpdesk on any access and entitlements issues
  • Liaise with CIM, IG and E-Delivery on a regular basis to ensure smooth transition of all business
  • Work with legal, customers, and account managers to prepare license agreements and have them approved by all parties
  • Responsible for obtaining approvals from all stakeholders for any non-standard CRM agreement
  • Utilize call tracking system for customer interactions and maintain a 95% SLA and 90% customer satisfaction score
  • Intermediate skill level in Microsoft Excel
  • Experience in working with service agreements and/or sales contracts
  • Direct contact experience including client meetings, e-mail and telephone communications
  • Bachelors degree in Business Administration or similar
30

Sales Support Coordinator Resume Examples & Samples

  • Native Swedish, Fluent in English, both written and verbally, any other laguage is considered to be an advantage
  • Bachelor’s Degree in Business Administration or a Commercial degree
  • Preferably previous experience in a similar role
  • Ability to work effectively within a matrix environment
  • Experience with MS office suite, especially excel
  • Experience with SAP ERP and/or a similar ERP system is highly preferred
31

Field Sales Support Coordinator Resume Examples & Samples

  • A minimum of a High School Diploma is required, an Associate’s or Bachelors is preferred
  • A minimum of two (2) or more years of relevant experience is required in customer sales support, call center, high volume calls and emails, and order management, with three (3) or more years preferred
  • Knowledge of basic Microsoft Office (Word, Excel, and Outlook) is required
  • Demonstrated flexibility and implements innovative ways to enhance the way work is done
  • Identifies and analyzes problems, issues and situations. Identifies solutions and follows through to assess progress and ensure positive results
  • Builds professional relationships across functions and sites with internal and external partners and collaborates to achieve shared goals
  • Effectively uses job related information technology and tools to achieve results. Thorough working knowledge to utilize the appropriate systems to achieve business requirements
  • Domestic Travel up to 5% is required
  • Flexibility to work and train varying hours on weekdays between 8 AM and 8 PM (Eastern Time).Customer Service
32

Senior Sales Support Coordinator Resume Examples & Samples

  • Scheduling and calendaring meetings directed by National Account Managers
  • Scheduling Travel and coordinating visit preparation
  • Processing expense reports
  • Coordinates meeting follow-up and preparing weekly SFM packets
  • Supports team projects and conducts business reporting
  • Knowledge of investment management or financial industry strongly desired
  • Experience working with Senior leaders/Executives desired
  • Ability to build and sustain effective business relationships with internal and external team members through their ability to anticipate issues and problem-solve
  • Demonstrates high level of time management, organizational skills, and attention to detail with integrity and ownership of work
  • Takes initiative to work creatively to support their Sales Force Members to meet territory goals
33

Sales Support Coordinator Resume Examples & Samples

  • Make a high volume of outbound calls to our Advisors to schedule meetings with our Sales Force Members
  • Coordinate large complex meetings and events, involving participates in multiple locations, compiling meeting agendas, reserving meeting space, and arrange all details
  • Produce correspondence for your SFMs and advisors
  • Process expense reports
  • Run hypotheticals for potential meeting follow-up and preparing weekly SFM packets
  • 1+ year of sales/marketing experience
  • Knowledge of investment management or financial industry desired
  • Team player with strong interpersonal communication and sales skills that can thrive in a challenging and collaborative sales environment
34

Sales Support Coordinator Resume Examples & Samples

  • Request ICOMS House Account (when required)
  • Verify address serviceability, services and pricing and confirms appropriate customer paperwork is complete and accurate
  • Verification of complex services and solutions with customer
  • Input low and no revenue orders in OMS for sales
  • Perform or drive OMS, ICOMS data base clean up tasks completion (resolve discrepancies) during the proposal development process to drive greater order accuracy
  • Upload complete IRR form into OMS and submit CIR
  • Alignment with team peers (Sales Engineer, Account Executive, and Enterprise Sales Manager) to ensure a consistent customer experience
  • Obtain additional Contact Information (Tech, Billing, BAA, Primary, Vendor, etc.)
  • Manage Incomplete Queue and resolve “change required” or rejected orders
  • Enter provisioning details into OMS (DTW, DL, Account Codes, etc.)
  • Check address service ability for sales representatives in field
  • Assists and supports customer escalations for non-revenue generating activities
  • Assist sales with ICB unique proposal creation
35

Regional Sales Support Coordinator Resume Examples & Samples

  • Manages work queues to ensure orders are fulfilled
  • Responsible for order confirmation, price quotations / supply plans or product availability communication between customer, business unit and supply chain
  • Collaborates with Cell Culture Supply Chain and Manufacturing resources to meet customer expectations
  • Identifies sensitive and / or high risk issues that are outside of day to day activities and is a key contributor for developing and delivering / implementing resolutions with the Sales Support environment
  • Receives, processes and provides follow up on customer complaints / non-conformances
  • Provides supplemental service and support to Cell Culture Asia Sales Teams
  • Travels to customers as required
  • Presents relevant topics at sales or other business meetings
  • BA/BS Degree
  • 2 years of Customer Service experience in a manufacturing environment, or comparable experience in Operations / Marketing, or a Supply Chain related position
  • Able to perform as a key individual contributor with a strong ability to work well in a team environment
  • Excellent organizational, communication, collaborative and interpersonal skills to foster respect within the Asia customer care team and sales team
  • Ability to work through emotional conflicts with customer expectations and deliver consistent messages regarding customer satisfaction
  • Strong internal and external customer relationships
  • Action oriented, with excellent problem solving and analytical skills
  • Ability to make decisions and set priorities within established guidelines in a fast-paced and sometimes stressful environment
  • Computer proficiency in Microsoft Office tools including Outlook, Word, Excel, Power point and etc
  • Experience of Oracle and Salesforce.com
  • Demonstrated Business Acumen
  • BA/BS degree with 4 - 7 years of Customer Service experience in a manufacturing environment,
  • Familiar with Cell Culture products
  • Knowledge of computer order entry processes
  • Supply Chain / Logistics experience / Consignment Processes
  • 2ND language preferred
36

Sales Support Coordinator Resume Examples & Samples

  • Collects and reviews all patient insurance benefit information, to the degree authorized by the SOP of the program
  • Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications
  • Completes and submits all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third party payors. Researches and resolves any electronic claim denials
  • Researches and resolves any claim denials or underpayment of claims
  • Effectively utilizes various means for collections, including but not limited to phone, fax, mail, and online methods
  • Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly
  • Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers
  • Reports any reimbursement trends/delays to supervisor (e.g. billing denials, claim denials, pricing errors, payments, etc.)
  • Processes any necessary insurance/patient correspondence
  • Provides all necessary documentation required to expedite payments. This includes demographic, authorization/referrals, National Provider Identification (NPI) number, and referring physicians
  • Coordinates with inter-departmental associates to obtain appropriate medical records as they relate to the reimbursement process
  • Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation
  • Communicates effectively to payors and/or claims clearinghouse to ensure accurate and timely electronically filed claims
  • Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercises judgment within defined standard operating procedures to determine appropriate action
  • Typically receives little instruction on day-to-day work, general instructions on new assignments
  • Ability to build productive internal/external working relationships
  • General knowledge of accounting principles, pharmacy operations, and medical claims
  • General knowledge of HCPCS, CPT, ICD-9 and ICD-10 coding preferred
  • Global understanding of commercial and government payers preferred
  • Ability to proficiently use Microsoft Excel, Outlook and Word
  • Is developing professional expertise; applies company policies and procedures to resolve a variety of issues
37

Sales Support Coordinator Resume Examples & Samples

  • Excellent Microsoft office skills with particular proficiency in Excel
  • Some degree of commercial awareness is essential as is an understanding of a B2B environment
  • A desire to be involved in a customer facing role
  • Clean driving licence is essential
38

Sales Support Coordinator Resume Examples & Samples

  • Collects and reviews all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes
  • Independently analyzes, reports, and communicates any reimbursement trends/delays (e.g. billing denials, claim denials, pricing errors, payments, etc.)
  • Provides training and support to inter-departmental associates
  • Independently and effectively resolves advanced accounts with minimal supervision
  • May travel to sites to present program services and further build relationship with sites
  • May have responsibility for particular geographic regions, physician office sites
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with internal and external personnel in own area of expertise
  • Typically determines methods and procedures on new assignments
  • Proficient knowledge of accounting principles, pharmacy operations, and medical claims
  • Proficient knowledge of HCPCS, CPT, ICD-9 and ICD-10 coding
  • Global understanding of commercial and government payers
  • A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is fully qualified career-oriented position
39

Sales Support Coordinator Resume Examples & Samples

  • Provides sales support to sales teams
  • Runs reports and ensures data accuracy. Participates in creating and/or creates departmental procedures and documentation
  • Performs other special project work
  • Supports multi-location customers with multiple services at each location
40

Sales Support Coordinator Resume Examples & Samples

  • Handle all the filing appropriately, provide admin support to Sales Team
  • Assist Sales Support Manager in term of issue the contract rates
  • Learning for how to read and pull the report for Sales Team
  • Periodically update the database of each agent in the Excel
  • Handle all the telephone enquiries, give the correct hotel information to the clients, and assist clients on the phone as required
  • Assist Sales Team on any work – related issue
41

Sales Support Coordinator Asia Resume Examples & Samples

  • Bachelor Degree in Sales or related fields
  • Minimum 2 years of experience (in hotels or similar position ideally)
  • Advanced computer skills: Pack office, sales forces is a plus
  • Written and spoken fluent English
  • Basic knowledge of Global Distribution Systems (GDS ) loadings, and sales tools
  • Good analytical skills to review market segment and trends
  • Self-motivated , well organized and good time management
  • Participating to International Sales Coordinator (ISC) network conference call to deliver updated process to hotels / sales team / ISC Relays
  • Assisting ISC Relays Training to hotels in order to improve processes and results, before Request for Proposal (RFP) season starts
  • Coordinating corporate local contracting for all hotels in Asia
  • Preparing guidelines to hotels and corporate sales team for the contracting season: Market trends, quotation guidelines, process updates and user guides
  • Updating inputs such as contract loading, creation of hotels login, technical assistances
42

Sales Support Coordinator Resume Examples & Samples

  • Handle customer complaints about declined canceled orders and pending out-sorted orders
  • Collaborate with other departments and support groups (e.g., internal sales, operational support and credit team) to resolve routine to complex issue
  • Follow HP Shopping order review workflows and guidelines
  • Review agent order comments to determine customer history
  • Remove Pre-Authorizations from order declines
  • Log and action customer reports of fraudulent activity
  • Work all tasks assigned with excellence and on time
  • Alert customer pain points detected and Store pricing issues
  • Help management improve team quality and increase talent on all employees
  • University degree in Business Administration or Finance is a plus
  • Minimum of 2 years experience in a transnational company
  • Typically 1+ years experience in a customer service role
  • Excellent English fluency and communication skills required
  • Computer proficiency, experience with business applications
  • Self-starter and quality driven
  • Interest in accomplishing goals and exceeding expectations
43

Sales Support Coordinator Resume Examples & Samples

  • Ability to learn specific product knowledge as it relates to the support of the Sales and customers
  • Strong computational skills including PC experience with multiple software applications: Excel, Word, ACCESS, PowerPoint, SAP
  • Strong organizational skills including demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment
  • Demonstrated ability to effectively communicate with diverse groups of people with the ability to analyze and solve problems in an empowered, self-directed/managed work environment. Outstanding customer service skills
  • Demonstrated ability to recognize process improvement opportunities and effectively communicate, implement change
44

Sales Support Coordinator Resume Examples & Samples

  • Assisting and Supporting in Sales Execution with an AE team
  • SharePoint: Internal Entercom resource website maintenance
  • SharePoint Sales Resource Center: case study pulls, and cross-referencing with Salesforce, Media Monitors Advertiser Reports
  • Pull post logs, spot times, invoices, statements
  • Scheduling make goods
  • Order entry: Wide Orbit Traffic
  • Presentation creation using Entercom Templates
  • Attends weekly Sales and Promotions Meetings
  • Maintain Station(s)’ Sales opportunity Grids
  • Mastery of both Wide Orbit Traffic and Salesforce software, with ability to train and instruct AEs on proper use of these systems
  • Reports to Station(s) General Sales Manager
45

Sales Support Coordinator Resume Examples & Samples

  • 2+ years of experience required in related field (i.e. Administrative, Data Entry etc.)
  • Requires knowledge ICOMS and OMS (order management systems), and proficient in Windows based applications (Word and Excel)
  • Excellent interpersonal and customer service skills, the ability to work independently and as part of a team
  • Ability to meet deadlines with attention to detail
46

Sales Support Coordinator Resume Examples & Samples

  • Juggle details, provide great communication and exhibit a solid understanding of the business
  • Manage details associated with incoming orders and accurately enter data into supply chain software, which will drive what specific items are fulfilled
  • Research customer transactions and piece together details to address customers’ questions or concerns
  • Support inventory and warehouse activities
  • Work cordially and professionally with all internal departments including credit, product management, sales and distribution
  • Work well within a team environment and be willing to jump in and assist a co-worker with additional accounts and/or customers
47

Sales Support Coordinator Resume Examples & Samples

  • Responds to general inquiries by internal and external customers
  • Processes all equipment orders
  • Processes all rate and limit requests
  • Prepares all incoming agreements for management and maintains files
  • Follows-up with account executive on missing contracts and/or other missing documentation
  • Provides administrative support for sales team
  • Prepares sales reports for review by account executives and sales management
  • Reviews implementation profiles for accuracy, orders requested reports, and sends out starter kits
  • Maintains marketing and sales supplies
  • Develops/maintains process documentation for each assigned task
  • Assists in special projects
  • Interfaces with internal customer service on customer inquiries
  • Proficient in the use of basic office equipment and tools as well as applications specific to the sales function
  • Skill in data entry
  • Works well in an environment with firm deadlines; results oriented
  • Ability to multitask and adjust schedules to meet deadlines
  • Ability to work in an organized manner
  • Ability to communicate effectively verbally and in writing
  • Team skills, including the ability to establish and maintain effective working relationships with employees, clients and public
  • Mortgage industry experience preferred
48

Temporary Retail Sales Support Coordinator Resume Examples & Samples

  • Effective progression of retail vehicle orders through to delivery
  • To include
  • Action order amendments in line with policy and procedure
  • Working with TSE’s (Truck Sales Executives) to ensure all orders are placed and progressed as per schedule
  • Constant communication with external and local suppliers to schedule required work, and ensure work is completed within the agreed timeline minimising chassis pipeline
  • Vehicle Invoicing to correct customer/finance company
  • Regular delivery forecasting in conjunction with Sales Director
  • Experience in an accounting environment with an understanding of A/P or A/R processes and policies
  • Intermediate level skills in MS Office
49

Sales Support Coordinator Resume Examples & Samples

  • 40% - Sales team support activities
  • Execute a variety of sales processes and answer calls from the remote sales team looking for help in a variety of activities
  • Enter requests into the Customer Relationship Tool from the sales team and follow up on requests from the sales team
  • Maintain break room supplies, coffee order, and office supplies
  • Phone reception for general inbound calls and roll-over calls as needed
  • Assist Office & Meeting Coordinator with logistics of business meeting planning
  • Provide back-up support to the Sales Process Coordinator
  • 40% - Administrative support to sales leaders
  • Coordinate travel plans (air, car, & hotel; obtain passport visas as needed)
  • Complete expense reports using online reporting tool
  • Coordinate customer appointments with customer’s administrative assistants
  • Assist with team meeting planning, coordination, and logistics. Help sales leaders with scheduling on-boarding meetings for new team members
  • 20% - Cell phones and computer inventory
  • Promptly respond to sales team’s requests for new computer equipment and IT issues they may be having
  • Act as business IT administrator to manage computers, cell phones, and IT requests
  • Coordinate the setup for new hires, employee transfers, terminations and existing employees in the IT system
  • Manage computer and cell phone inventory. Send new devices to remote sales team when needed
  • 2+ years of sales support or event coordination experience
  • Strong service mindset, willingness to serve others and make the sales leaders’ lives easier
  • Willingness to go above and beyond for the sales team
  • Strong behaviors in alignment with the Cargill Leadership Model
  • Excellent skills at using Microsoft Office Products with a heavy emphasis on PowerPoint, Word, Outlook, as well as fundamental skills with Excel
  • Excellent communication skills to interact with customers
  • Creative thinking process to support presentation development
  • Experience dealing with confidential information
  • Ability to anticipate the needs of executive staff
  • Ability to handle confidential and sensitive information
50

Hospitality Sales Support Coordinator Resume Examples & Samples

  • High School Degree/GED
  • Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines
  • Ability to use time management skills to complete tasks timely meeting required deadlines
  • High proficiency with Microsoft Excel, Word, PowerPoint and Outlook
  • Excellent communication skills, including the ability to read write and speak the English language in order to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials
  • A minimum of two (2) years of experience within Hotel Sales, Revenue Management, Data Management, Reservations, or the Front Office Operations field
51

Senior Sales Support Coordinator Resume Examples & Samples

  • Provide administrative support for the department; process correspondence and proposals; maintain accurate files and records
  • Customer facing function, interaction with customer includes follow up on behalf of the Account Executive for order clarification, or to ensure that the sales of the advertising products and services can be fulfilled to the customer
  • Internal and external customer facing. Primary communication internally is within own department
  • Receive and route incoming telephone calls; accept telephone calls for classified advertisements and document information; open and distribute incoming mail
  • Prepare sales, projections, contracts and other required reports
  • Collect, prepare, interpret and analyze research data reports (i.e. Nielsen, Strata, Polk, Mappoint) and incorporate into presentations and summary reports
  • Perform accounts payable function for the department; track department expenditures
  • Assist with the design of materials for advertisements
  • Place telephone calls and send letters to customers with delinquent accounts; provide account executives with summary of past due accounts
  • Administer invoicing for monthly billing
  • Read and interpret policy and process documentation and methods and procedures to apply to job function and duties and provide suggestions for process improvements
  • Co-Op vendor program use
  • May assist in training other staff members on Sales Assistant functions and duties
  • Ability to prioritize and organize effectively to meet deadlines
  • Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
  • Ability to work while seated for prolonged periods of time
  • Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler
  • Knowledge of advertising and production functions
  • Ability to read and interpret policy and process documentation and methods and procedures and provide suggestions for process improvement
  • Ability to collect, prepare, interpret and analyze Research data (i.e. Nielsen, Strata, Polk, Mappoint, etc.)
  • Ability to train others on job duties and functions
  • Intermediate knowledge of personal computer and software applications (i.e. word processing, spreadsheet, presentation software, etc.)
  • Proficiency with Co-Op Vendor programs
  • Proficiency with Ad Sails System preferred
52

Sales & Support Coordinator Resume Examples & Samples

  • Process incoming orders
  • Submit scheduling requests and follow through
  • Track orders through manufacturing process
  • Process shipping requests
  • Coordinate incoming Artwork & Graphics with appropriate department
  • Coordinate necessary documents for billing with appropriate department
  • Research customer inquiries
  • Utilize pricing tables to assure customer contracts and agreements are adhered to
  • Manage the reduction or appropriate level of finished goods and excess inventories
  • Prompt and efficient processing of customer orders and correspondence
  • Manage account receivables
  • File maintenance
  • Vendor Portal administrator
  • Other duties as assigned; this description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties, as assigned by immediate manager and other management personnel
  • Positive and progressive order fulfillment experience
  • Solid understanding of customer account management
  • Microsoft Office Applications with emphasis on Outlook, Word and Excel
  • SAP Experience (preferred)
  • Associates Degree or higher preferred
  • Previous experience in related field is preferred; two years’ work experience required in lieu of degree
  • Self-motivated in daily activities; can prioritize tasks and meet necessary deadlines
  • Knowledge of Customer Service fundamentals and analysis
  • Ability to define problems, to collect data, to establish facts, and draw valid conclusions
  • Ability to use discretion with confidential and sensitive information
  • Strong abilities in MS Office Suite, including Word, Excel, PowerPoint, and Access
  • Strong analytical and organizational skills, detail orientation, and interpersonal skills
  • Ability to collaborate and communicate with all levels of employees and management
53

Sales Support Coordinator Resume Examples & Samples

  • Consolidate the sales status from difference sales and run out the analysis reports for sales director
  • Coordinating with distribution channel sales team and work closely with sales partners in China in order to deploy the sales management process
  • Support Sales team leaders on the team activities preparation and sales campaign
  • Support Regional Sales Managers in the routine sales activities and tender or project preparation
  • Support the members of our APAC sales force. You will be responsible for all administrative tasks pertaining to the sales group, arranging travel schedules and making reservations, scheduling and confirming appointments, as well as the compiling of expense claims
  • Help to prepare proposals, answer questions, and provide documentation as requested
  • Responsible for all equipment used for the purpose of demonstrating the product to the customer – this will include tracking, shipping and the return of this equipment from the customer
  • Gather all relevant customer information and enter it in our SalesForce.Com database (SFDC)
  • Perform other duties as the Company may authorize or assign from time to time
  • Excellent computer skills, particularly Microsoft Office
  • Experience with SalesForce.com
  • Knowledge in Sales and Customer Service
  • Customer oriented attitude
  • Excellent communication skills and interpersonal skills, able to interact with people at all levels
  • Detailed oriented, methodical and organized
  • Sense of responsibility, self-sufficient and results oriented
  • Ability to learn fast and to adapt to new situations
  • Excellent decision-making skills
54

Sales Support Coordinator Resume Examples & Samples

  • Facilitating and advocating for customers across all internal departments by following up through email and phone and escalating when necessary. Keep customers updated on issues and requests
  • Managing existing customer relations with partners
  • Training and guiding partners on the Gateway and Dashboards via phone, WebEx and in person where possible
  • GX – training, understanding the VARs, subscriptions, on-boarding VARS, billing, pricing
  • Providing equipment quotations, processing purchase orders, and tracking shipments
  • Investigating and resolving billing issues or disputes
  • Carrying out activities in Salesforce including tracking and clarifying leads, SPRs, opportunities, demos, solution engineering requests, and reporting
  • Subject matter experts for IT in the development of new systems – including user acceptance testing and training (SAP and PAMs)
  • Coordinating and carrying out partner events in various regions
  • Global cross training within sales support group to learn about wider Enterprise customer base and providing global sales support and backup when necessary
  • Higher education or a convincing track record proving similar intellectual level and capacities
  • Above average people skills, in order to resolve any arising conflict internally and externally
  • Above average stress tolerance
  • Over 6 years’ experience in the satellite communications Industry
  • Tenacious and robust in approach to accuracy and configuration control
  • Strong commercial instinct and foresight – customer-centric
  • Experience working with a channel sales framework
  • Solid experience working in an organisation with cross-functional teams
  • Excellent command of the English language, in both written and oral communications
  • Excellent and enthusiastic communicator – able to talk to customers, sales partners and technical divisions
  • Accustomed to being prime interface for sales staff into technical, commercial and other business functional relationships
  • Proficient in Microsoft Office – Excel, Word, PowerPoint and Outlook
  • Professional relationship building skills and commercial attitude
  • Structured approach, accurate and good analytical & administrative skills
  • Experience with the multiple processes and systems used by Sales Support
55

Sales Support Coordinator Resume Examples & Samples

  • Enter sales pipeline data into CRM database and cultivate opportunity records throughout the lead to order lifecycle, ensuring accuracy and completeness
  • Organize and maintain project files and internal databases and file repositories
  • Collaborate with team in effort to author a set of departmental procedures and policies
  • Minute taking at monthly partner meetings
  • Typing speed of at least 40 wpm
  • Intermediate to Advanced-level proficiency with Microsoft Office Applications (namely Excel, Word, Powerpoint and Outlook)
  • Bachelor’s degree, or an equivalent combination of experience and education
  • Excellent communication skills – writing, speaking and listening
  • Customer-focused, dedicated to offering superior customer service to channel partners/customers
  • Previous satellite/telecoms industry experience
  • Familiarity with CRM applications, primarily Salesforce.com
  • Experience working within a wholesaler/channel sales framework
56

Enterprise Sales Support Coordinator Resume Examples & Samples

  • Schedules construction projects; oversees compliance of safety standards and quality control of construction projects
  • Initiates and monitors processes for expenditures and ensures budgets are met
  • Verifies that applicable construction codes and safety regulations are being upheld
  • Maintains a high level of productivity, assuring time-frames are met for projects occurring simultaneously and tracks and generates reports on project status
  • Manages all projects to meet or exceed minimum specification to Company Construction Policy, FCC Technical Standards, NEC, OSHA, State, County and/or City and all other applicable agencies
  • Maintains an invoice verification program on all contractor projects
  • Works with Marketing and Commercial Development to ensure budgeted subscribers are built, activated, and/or upgraded, as needed
  • Manages Supervisors, Specialists and Technicians to provide feedback in order to help employees with career development
  • Practices and ensures Company safety policies and procedures are followed
57

Sales Support Coordinator Resume Examples & Samples

  • Support the Australian Defence Force , other Australian Federal, State and Local Government Departments as the primary point of contact for all customer support, administrative and accounts management functions
  • Be the first port of call for channel partners/end users with any support enquiries
  • Support the sales team in relationship building. Qualify leads and opportunities
  • Identify opportunities lying within contractual obligations and ensure all contracts are fulfilled and renewed in due term
  • Assist the sales team in informing customers of new product offerings / solutions and feeding back customer updates to the sales team
  • Tending to and managing small accounts, carrying out basic sales/promotional activities
  • Processing customer orders and prepares contracts in CRM systems
  • Collaborate with product manager, technical support and solutions to prepare solutions/quotations for customers
  • Work closely with billing support and account management to ensure excellent customer service
  • Occasional MarComms Support , assisting in event logistics
  • Must be proficient in the use of Excel, Word, CRM Packages specifically Salesforce.com
  • Previous Sales or administration support essential
58

Sales Support Coordinator Resume Examples & Samples

  • Assist with Sales planning initiatives and other specific and ongoing projects as needed
  • Arrange and coordinate travel schedules and reservations
  • Schedule meetings and maintain calendars for sales managers
  • Coordinate and arrange meetings, reserve and prepare facilities, prepare agendas, take meeting notes
  • Screen, manage, and route incoming mail
  • Conduct research and data collection and compile reports and presentations as required
  • Occasional domestic travel to help administer meetings, take notes, coordinate events
59

Sales Support Coordinator Resume Examples & Samples

  •  Executing/coordinate Sample Department Shipments as requested
  •  Coordination of RFP’s in accordance with company policy
  •  Creating presentation and correspondence for sales meetings
  •  Act as the intermediary between sales and stakeholders in other departments (i.e. CSR’s, Sourcing, Operations, PRC/Rbts, Procurement, etc)
  •  Facilitating CDI and item set up (new, existing and projects)
  •  Coordination of system set up’s (Salesforce.com, eCommerce, etc.)
  •  Coordination of new customer set up
  •  Coordination of pricing updates and renewing contracts and deviations
  •  Creating and managing reports and tracking of customer programs
  •  Fixing invoice discrepancies
  •  Initiating credits and returns
  •  Processing mill claims
  •  High school diploma or equivalent required. College degree preferred
  •  3-5 years experience in related field strongly preferred
  •  Advanced knowledge of distribution industry with direct experience in distribution preferred
  •  Ability to develop proficiency with company computer system is essential
  •  Advanced knowledge of products targeted preferred
  •  Strong written and oral communication skills are essential. Professional telephone etiquette required
  •  Intermediate proficiency of Microsoft Office applications including Internet Explorer, Outlook, Word, PowerPoint and Excel
  •  Knowledge of customer segmentation principles and application within customer base preferred
60

Sales Support Coordinator Resume Examples & Samples

  • Act as the intermediary between sales and stakeholders in other departments (i.e. CSR’s, Sourcing, Operations, PRC/Rbts, Procurement, etc)
  • Coordination of system set up’s (Salesforce.com, eCommerce, etc.)
  • Fixing invoice discrepancies
  • Initiating credits and returns
  • Advanced knowledge of distribution industry with direct experience in distribution preferred
  • Advances knowledge of products targeted preferred
  • Knowledge of customer segmentation principles and application within customer base preferred
61

Sales Support Coordinator Resume Examples & Samples

  • Strong organizational skills, with the ability to prioritize
  • Computer skills, including MS Office
  • 2-4 years previous experience in customer service and/or sales
  • Proficiency with Microsoft office applications
62

Sales Support Coordinator Month Contract Resume Examples & Samples

  • Be tertiary qualified in marketing, commerce or finance and or have insurance industry qualifications
  • Have prior experience within the insurance or finance industries - in a sales, customer management or technical operations role
  • Be able to work quickly and accurately on tasks which require strict adherence to processes and guidelines within a complex regulatory environment
  • Be proficient in the use of Outlook, Excel, Word, Powerpoint and Salesforce would be desirable
  • Relish working in an environment where a strong customer focus, hard work, initiative and a sense of humour are all required
63

Sales Support Coordinator Resume Examples & Samples

  • Must be able to work with and coordinate multi co-workers schedules and events
  • Must be able to organize and attend to daily operational functions in the office
  • Works closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, goal setting, training and onboarding, troubleshooting order processing issues and producer requests, and sales-related information systems and procedures
64

Sales Support Coordinator Resume Examples & Samples

  • Native Danish or Swedish language skills, verbally and in writing
  • Bachelor’sDegree in Business Administration or a Commercial degree
  • Experience with SAP and/or a similar ERP system is highly preferred
65

Sales Support Coordinator Resume Examples & Samples

  • Contact prospective customers in an assigned territory and gather profile information
  • Keep complete and accurate CRM database records on prospective accounts and contacts
  • Develop multiple contacts within each prospective customer account
  • Educate potential customers on benefits of Spillman products
  • Pass new sales leads
  • Work with assigned Field Sales Executive to determine contact strategy for assigned territory
  • Contact and qualify potential sales leads from a variety of other marketing campaigns, including tradeshows, advertising, and website
  • Meet established goals and sales campaign deadlines
  • Arrange for literature and other information to be sent to prospective customers
66

Sales Support Coordinator Resume Examples & Samples

  • Provide analytical data support including observations, implications and recommendations, utilizing internal (JDE, Sequel), NPD and account sources
  • Run Daily Outlook Reports, Weekly Item Performance, and New Item Reports
  • Provide Monthly Outlook Reports
  • Provide post analysis on promotional events
  • Work with account manager to create and develop presentations for promotions, business reviews, line reviews, etc
  • Support account managers with plan-o-gram needs on request
  • Work with account manager and supply team to complete internal product forecast for specified accounts
  • Develop an expertise on all customer and company information systems
  • Project Management – Coordinate specific sales and marketing projects with ITWGB Marketing
  • Facilitate store level event coordination
  • Coordinate and maintain Channel Trade Show and Promotional Calendars
  • Trade show coordination and attendance
  • Provide assistance for all store requests
  • Assist Sales with Forecasting Process, Rebate/Check Requests and SD&A Funding Sheets
  • Perform price shops
67

Sales Support Coordinator Resume Examples & Samples

  • Educated to GCSE level; including English and Maths
  • Comfortable using Microsoft applications including Word, PowerPoint and Excel
  • Show excellent work ethic and drive to succeed
  • Self-motivated with ability to work well within a team whilst understanding how important individual performance is
  • Ability to communicate effectively with both colleagues and clients
68

CPC Sales Support Coordinator Resume Examples & Samples

  • Collaborates with others and administers project requests from multiple contacts for digital and specialty print requirements
  • Work with vendor partners to estimate associated costs (production processes, material costs, labour costs, distribution costs, estimating formulas)
  • Coordinate multiple projects through estimation process (via multiple vendor partners), recommend final selling price to contact
  • Verify accuracy of order request, including all relevant specifications
  • Recommend efficient production and/or material alternatives if required
  • Determine resource capabilities and specific production time to produce job
  • Ensure quotations match original order specifications and manage change requests
  • Responds to internal client needs in a thorough and timely manner
  • 1-2 Years experience in the graphic communication and printing industry with specific background in print estimation
  • Strong understanding of medium and complex print specifications and ability to assess the integrity of quotations from vendors
  • Prior industry experience with knowledge of margins within multiple product categories; Experience managing print estimations >$300K annually
69

Sales Support Coordinator Resume Examples & Samples

  • Receives, responds to and/or resolves inbound requests from internal and external customers
  • Follows up on requests triaged to internal resources to confirm and communicate status and/or completion
  • Assists with and/or coordinates logistics for conventions, tradeshows, conferences or other special events (e.g., agenda, registration, catering, displays, marketing materials, promotional items, etc.)
  • Arranges travel and coordinates itineraries
  • Monitors, records, and reconciles expenses and processes invoices for payment
  • Prepares documents, presentations, and/or reports
  • Enters data into database and generates reports
  • Maintains files
  • 2+ years of administrative and/or customer service experience required; sales support experience preferred
70

Sales Support Coordinator Resume Examples & Samples

  • Manage existing and new processes for tracking business and handling paperwork
  • Filing of client correspondence and account documents in support of a paperless environment where possible
  • Assist advisors with form completion and submission in a timely and accurate manner. This includes overseeing the transfer process from external institutions
  • Prepare necessary forms (LIF/RIF payout applications; transfer in forms
  • Monitor client transactions to ensure completion and follow up with delivering institutions as needed to resolve issues
  • Prepare client letters, until such time that automation can be implemented, to support Member Solutions agents
  • Create and implement suggestions to systematize and improve process/workflows
  • Support the onboarding tasks for new advisors
  • Other Administrative duties as required
  • Post-Secondary education in business or related discipline
  • Experience in an advisory administrative role and/or retail product experience in financial services and/or GRS operations environment
  • Proficiency in using multiple technology platforms - MS Office, CRM tool, GRS systems , Cober portal tool and GRS Plan Sponsor/Plan Member website
71

Technical Sales Support Coordinator Resume Examples & Samples

  • Reviews proposals and preliminary quotations generated by sales teams for accuracy and technical completeness, revising quotes as necessary. 35%
  • Communicates quote status, revisions or inaccuracies with sales team and provides feedback in the competency of input from sales force. 25%
  • Processes and generates "official" quote to customer using corporate accounting system. 20%
  • Participates in front-desk phone coverage rotation if needed. 2%
  • Strong customer service skill set. 15%
  • Handles essential tasks as assigned, and responds to change productively. 1%
  • Ability to adapt to a changing work schedule when needed. 1%
  • Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns. 1%
  • Ability to manage time effectively
  • Dependable
  • Strong attention to detail required
  • A desire to make a difference!
  • Must possess professional communication skills
  • Phone etiquette required
  • Has the ability to fully grasp Tecan products, applications and software knowledge
  • Works in harmony with fellow co-workers and demonstrates loyalty and good work ethics
72

Sales Support Coordinator Resume Examples & Samples

  • Prepare, edit and proofread written documents (e.g. daily logs, business letters, memoranda, reports, etc.) to ensure accuracy and completeness
  • Perform special projects and other duties, as assigned
  • High School diploma or equivalent desirable
  • Minimum of one years experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a degree from an accredited university/business school in Business Administration, Marketing, Hotel and Restaurant Management required
73

Sales Support Coordinator Resume Examples & Samples

  • Command a strong working knowledge of CMS and Medicare associated products
  • Manage work volume in a well-organized manner and appropriately prioritize demands
  • Leverage analytical, problem solving and critical thinking skills
  • Conduct moderately complex analyses
  • Synthesize information from multiple sources
  • Coaches, provides feedback, and guides others
  • Experience with MS Access
74

Sales Support Coordinator Resume Examples & Samples

  • Establish lasting relationships and collaboration with own dedicated sales professionals
  • Coordinating the quotation process in a joint collaboration with our designers and estimators
  • Collating the cost of the individual parts of a playground based on our price lists and the layout of the designer and the list of materials
  • Sourcing prices from our, installers, contractors, and third party suppliers
  • Coordinating the quotation and design submission to the sales professionals and customers, including writing up the final quotes using the ERP system, ensuring accurate cost, sales prices and margins are inputted for all elements of the playground
  • Maintain accurate data in the CRM system
  • Ensure timely, accurate and complete data in the project folders to be passed on to designers and the installation teams
  • Processing equipment orders to our suppliers and coordinating installation dates with the installation teams
  • Support all functions of customer service team when requested
75

Sales Support Coordinator Resume Examples & Samples

  • Assist internal/external customers with general enquiries and follow through to ensure a result is achieved
  • Build rapport and establish stakeholder relationships to ensure ongoing business
  • Assist with general enquiries
  • Timely handling of inboxes, voicemail and document traffic on behalf of the print and marketing services team
  • Liaise with customers and account managers in solving customer concerns and problems
  • General office support and clerical duties, data entry
  • Manage Account Managers emails in their absence
  • Support customers with e-commerce ordering (NetXpress)
  • Intermediate computing skills including Excel and Word
  • Strong communications skills
  • Strong interpersonal, relationship building and customer service skills
  • Attention to detail and self-motivated
  • Ability to manage priorities to achieve tasks to the desired level and to the deadlines stated
76

Sales Support Coordinator Resume Examples & Samples

  • Assists Personal Cruise Consultants to increase sales and market share on Holland America Line cruises and Alaska Land and Sea Journeys
  • Primary resource for non-revenue related requests for PCC guests (provides information and resolves issues with items such as dining arrangements, express documents, special requirements, etc.) after the guest has made a reservation
  • Process all Siebel Service Requests, research and resolve all database ownership conflicts (multiple PCC assignments for one reservation)
  • Assign incoming referred leads from other departments evenly to PCCs per department policy
  • Responsible for handling department returned mail, incoming email and voicemail boxes
  • Resolves problems, completes exchanges with existing PCC customers when the PCC is not available and assists with cruise pricing, payment collection and group finalization
  • Ensures prompt high level of service to all internal and external clients
  • Provides support to department management staff, as needed
77

Sales Support Coordinator Resume Examples & Samples

  • Sales Helpdesk Support-Assists Sales Teams with
  • 3 or more years of experience in sales or support positions in a corporate setting
  • Experience working with RFPs / proposals preferred
78

Sales Trainee / Sales Support Coordinator Resume Examples & Samples

  • Actively engage in sales calls on existing customers and cold calling on prospective customers at a frequency that places Veritiv in the preferred position
  • Collaborate with sales development and sales support resources to provide customer proposals and quotations focused on generating business and market growth potential
  • Align with territory packaging sales specialist(s) to expand segment and product knowledge base and collaborate on promoting consultative selling solutions to generate new and existing customer growth opportunities
  • Partner with sales team on supporting national business selling efforts and account management
  • Develop business and financial acumen to effectively implement packaging sales strategies as directed by sales managers and consistently generate a level of profitability that meets or exceeds business and segment goals
  • Investigate and resolve all customer claims promptly and participate in issue resolution with all involved parties
  • Participate in sales training and development programs to enhance sales competencies and further expand ability to effectively generate profitable customer and segment growth.  
  • Experience in project management and demonstrated understanding of distribution finance preferred
  • Applications Skills/Use/MAX proficiency - Desired
  • Technical Skills/Desktop/PC Software-Microsoft Office proficiency - Desired
79

Retail Sales Support Coordinator Resume Examples & Samples

  • Check and place new vehicle orders using Volvo Sales Support (VSS), Order manager (OM), and Dealerpoint (DP-TA)
  • Ensuring customers are set up in the relevant systems to enable invoices to be raised
  • Effective order planning at Factory and with Suppliers
  • Booking stock in from invoices received from factory
  • Raising and management of all purchase orders relating to each individual deal
  • Working with TSE’s (Transport Solutions Executives) to ensure all orders are placed and progressed as per schedule
  • Constant communication with external and local suppliers to schedule required work, and ensure work is completed within the agreed timeline and minimising chassis pipeline
  • Regular and appropriate communication of progress to TSE’s, identifying and managing risks to delivery
  • Filing and maintaining all paperwork relevant to each deal in an organised manner
  • Vehicle registration and taxation, communicating with AFRL/DVLA to ensure vehicles are taxed correctly
  • Sending invoices and chasing payment for RFL invoices
  • Vehicle invoicing to correct customer/finance company
  • Regular delivery forecasting in conjunction with Sales Director/TSE's
  • Ability to prioritise and plan effectively
  • Ability to communicate effectively at all levels
  • Ability to influence effectively and appropriately
  • Self-motivated and capable of working under own initiative
  • Proactive & forward thinking
  • Grades A – C at GCSE for Maths and English
80

Senior Sales Support Coordinator Resume Examples & Samples

  • Provides basic customer service with accurate information in a courteous manner
  • Ensures confidentiality of patient and customer information, as well as confidential and proprietary information during all customer interactions
  • Applies critical decision making sills toward assessing customer’s requirements for successful resolution of their issue on first contact
  • Accurately assesses the type of support: phone, email, printed, escalation or combination-required and provides customer support in the most expeditious manner possible
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Accurately assesses if a call is a complaint and then completely captures information within the database for rapid notification to Complaint Management and appropriate data entry into the system to resolve customer complaint
  • Manages customer account information, including contact updates, warranty, repair, and other service requests
  • Effectively questions customers to capture accurate product and event information
  • Demonstrates understanding and responds appropriately to verbal communications
  • Provides clear and concise telephonic care support especially during a patient care emergency
  • Communicates effectively with customers during complaint resolution or crisis situations
  • Manages work and time to produce desired outcomes
  • Effectively assesses periods of peak call volume and re-prioritize own non-contact activity to assure maximum call handling and customer loyalty
  • Maintains current list of capital products and serial numbers (Install Base)
  • Works cooperatively and efficiently with the field sales counterparts on lead generation reports for extended warranty opportunities
  • Record Keeping – High attention to detail for paperwork, procedure and call tracking. Ability to maintain confidential, critical and business sensitive information. Data gathering, management and planning
  • Trust and Integrity
  • Computer Skills – Keyboarding/typing skills. Proficient computer system based tools including Microsoft Office applications, presentation, e-mail, web browsers and spreadsheet software. Ability to access, manipulate and analyze information from the Internet/Intranet. Able and willing to learn and apply other software packages as needed
  • Minimum of 5 years of experience in a high-volume call center required
  • Minimum of 5 years relevant business experience such as Sales, Marketing, and/or Customer Service
  • Proven track record of negotiation and customer interaction in a highly technical sales and/or sales support environment preferred
  • Strong preference given to health care customer service experience
81

Sales Support Coordinator Resume Examples & Samples

  • Coordinator and manager of all things/activities on the Robotic INR calendar
  • Proficient with computer and keyboard skills
  • Proactive and quick to learn
  • Must be confident, energetic, and organized
  • Ability to manage the correspondence between the sales team and clients
  • Provide data and reports to help the sales team
  • Bachelor’s degree preferred, medical knowledge a plus
  • History of sales and or customer support
  • 3-5 years of related professional experience
82

Sales Support Coordinator Resume Examples & Samples

  • College degree preferred, ideally in sales/marketing
  • Three to five years experience in a fast paced, analytical, multi-tasking, and detail driven role a plus
  • Knowledge and understanding of construction materials industry is desirable
  • Customer Service experience is preferable
  • Demonstrate a positive attitude with co-workers and customers
  • Ability to work cooperatively with a wide range of personalities
  • Demonstrate exceptional organizational and time management skills
  • Respond to requests for assistance in a timely manner
  • Able to work successfully as part of a team in a fast-paced, collaborative environment
  • Able to prioritize responsibilities effectively
  • Must have desire and willingness to learn and grow professionally
  • Desire to work in a continuous improvement environment
  • Capable of quickly learning to use and master CRM software
  • Expert knowledge of Microsoft Office software
83

Sales Support Coordinator Resume Examples & Samples

  • Works with the sales team to manage the process of confirming ad space and digital media placements and delivery with production managers, ad ops, and finance departments
  • Follows sold media process with internal stakeholder departments to ensure campaigns are implemented and optimized for best results
  • Researches client inquiries with internal teams and responds to customer questions in a timely and accurate manner
  • Generates and updates insertion orders and trafficking sheets to reflect current campaigns
  • Confirms sold ad space buys and e-media placements, working with the sales team
  • Requests advertising material (print or digital ad collateral) from clients, providing any necessary information or ad specifications
  • Proofs ad creative with clients via screenshots of live campaigns and digital media tests of e-newsletter ad units/e-blasts, securing approval from clients that campaigns are implemented with excellence
  • Assists in the preparation and organizing of materials for events/meetings
  • Checks client campaign reporting for quality assurance and accuracy, prior to delivery to clients
  • Assists AP/Finance team to ensure accurate invoicing month end, in alignment with client reporting
  • Attends conferences and trainings as required
  • BS/BA in business administration or relevant field
  • Prior experience in a support/administration role working in a fast-paced, high volume environment
  • Highly organized, strong attention to detail, with the ability to work in a deadline-oriented environment
  • Proven experience working in a client based environment with excellent verbal and written communication skills
  • A team player with a “can-do” attitude who is eager to learn and grow within the UBM family
  • Strong proficiency with MS Office products (Word, Excel, Powerpoint)
  • Experience working with sales tools such as SalesForce is a plus
84

Qr-sales Support Coordinator Resume Examples & Samples

  • Ensuring full administration support is delivered to Account Managers through Head office, Customer Relations and Marketing
  • Creating and implementing marketing and incentive schemes within budget to drive incremental business
  • Monitoring and analysing sales and deal performance of customers, identifying and addressing shortfalls, and formulating solutions with Account Managers
  • Providing effective, proactive communication of all sales and marketing activities and pricing initiatives to sales teams and customers so ensure QR maintains profile and presence in the market
85

Sales Support Coordinator Resume Examples & Samples

  • College / degree level education in business related topic would be ideal
  • 5 -7yrs + administrative and assistant related experience
  • High levels of attention to detail and ability to priotise your workload effectively
  • Ability to function in a dynamic and rapidly changing sales environment
  • Fully competent in all aspects of Microsoft Office
86

Sales Support Coordinator Core Markets Resume Examples & Samples

  • Provide administrative support to sales team, including RVPs, RSDs and ISDs, and work directly with sales admin. team
  • Responsible for sending out sales material requests such as proposals, finals presentations, broker kits, literature requests, etc. These items must be complete and sent out with 98% accuracy. Knowledge of mygwrs.com and all marketing materials must be satisfactory
  • Responsible for maintaining accurate books and records and compliance items received in Home Office for SPs and RRs. Achieve an audit score of “compliant” on at least 95% of functional requirements. Perform monthly or quarterly self audits prior to scheduled audit with Securities Compliance
  • Assist with license applications and renewals for RVPs, RSDs, and ISDs. Track licenses for expiration and maintain licensing reconciliation report
  • Responsible for analysis of weekly and monthly sales reporting or any ad hoc report requests
  • Responsible for creating and filing expense reports on behalf of the sales team before the due date if given complete receipt information
  • Responsible for completing assigned tasks and communication responses within designated time constraints, 98% of the time. Designated time constraint for email, voicemail and calendar management is response within 2 hours between designated work hours, and within 1 hour if next day. Tasks such as travel requests, site visits or other events, office supplies, processing invoices, business cards, etc. should be completed in a timely manner
  • Manage budget items
  • Assist with any other tasks or requests from business units
  • Associate's Degree or equivalent work experience related to job position
  • Intermediate Microsoft programs skills especially Excel and experience working with Salesforce.com, SAP and other applications is a plus
  • High attention to detail and ability to meet project and regulatory timelines
  • Must be able to make sound business decisions and ability to work independently to complete assignments, yet is willing to assist and collaborate with co-workers when needed
  • Must be able to work on a variety of assignments and have the flexibility to switch gears based on changing priorities and deadlines and is adept at working with multiple systems
87

Sales Support Coordinator Resume Examples & Samples

  • Thrives in a call center environment interacting with producers via phone, internet, email and chat
  • Primary contact for assigned service issues and is responsible for fulfillment and delivery of pre-enrollment kits, enrollment and marketing supplies to producers nationally
  • Performs data entry functions for all producer activity and is proficient with MS Windows Office Suite, Internet and able to learn WellCare systems required to provide accurate and timely feedback
  • Responds to all producer inquiries regarding service of CCP and PDP plans and works with other team members and departments as necessary to facilitate producer business workflow
  • Provides service resolutions within targeted TAT's and serves as first line of contact for escalated service issues. Aims to provide 1st call resolution for escalated contracting, training and communication issues
  • Possesses exceptional investigative, resolution and follow up skills
  • Possesses strong communication skills, both written and verbal and is able to comprehend complex service issues
  • Escalates Level 3 service issues to mgmt on a timely basis
  • Performs special projects as assigned
  • Required An Associate's Degree in a related field
  • Required 1+ year of experience in customer service or call center environment
  • Required 2+ years of experience in HealthCare Insurance
  • Beginner Ability to multi-task
  • Intermediate Ability to work as part of a team
  • Preferred Other Any customer skill, quality or training certification is a plus
  • Required Intermediate Microsoft Word
  • Preferred Beginner SalesForce
88

Sales Support Coordinator Resume Examples & Samples

  • Create monthly survey questions based on MBO sales sheets in KARMA and share with the Sales Teams
  • Create iDIG reports for monthly objectives in iDIG and share with Sales and Marketing Teams
  • Calculate monthly at risk payouts from completed survey results and submit to payroll
  • Provide post program analysis to Sales and Marketing Team
  • Attend monthly MBO and Sales & Marketing meetings
  • Prepare monthly depletion reports and submit to suppliers
  • Validate sales and customer data in SRS supplier reporting software
  • Review monthly Non-buyer report and validate/update in VIP system
  • Provide supporting information to other finance departments
  • May be asked to assist on other projects
  • High School diploma or GED required; BA/BS from an accredited college or university is preferred
  • Minimum of 3-4 years of experience in data analysis; preferably sales analysis
  • Possess a commitment to work in a team environment as well as independently
  • Must be comfortable managing multiple projects while working under tight deadlines
  • Ability to maintain a very high level of confidentiality regarding audits conducted and computing survey payouts
  • Software expertise in Microsoft Excel (including pivot tables, and macros), Access and Word
  • Ability to communicate tactfully and effectively, both verbal and written
89

Sales Support Coordinator Resume Examples & Samples

  • Provide timely and accurate responses to external customers. Resolve general account issues
  • Input data into processing systems to ensure work deliverables are free of errors and all relevant and complete information is included in final output
  • Perform sales support duties, including but not limited to: direct inquiries to appropriate Sales staff, analyze new and/or renewal submission request for completeness, enter data in sales system from source documents, follow up with Brokers/Producers/TPAs for missing information
  • Support and interact with multiple departments to ensure proper distribution and implementation of paperwork, binder checks, and maintains the daily activities/updates in applicable system
  • Obtain and process paperwork by thoroughly checking for missing information on the group application, enrollment applications and any additional documents needed before account can be installed or paperwork can be sent to underwriting
  • Perform general office duties that may include: document management, ordering supplies, processing invoices, opening and distributing mail, making travel arrangements, assisting with facilities management
  • Other duties as assigned or requested
90

Sales Support Coordinator Resume Examples & Samples

  • National Diploma/Certificate: Office Management and Technology/secretary
  • At least 4 years Administrative experience within the Sales team
  • Good communications skills, verbal and written
  • Advance skills in Microsoft Office (Word, Excel and PowerPoint. Knowledge of SharePoint will be beneficial.)
  • Visibility of work requires attention to detail, excellent organisational skills, and discretion with confidential information
91

BMW Sales Support Coordinator Resume Examples & Samples

  • Plan and allocate sufficient resource to cover workloads and ensure that required service levels are met or exceeded
  • Accurately record and monitor required services levels and individual performance
  • Ensure appropriate processes and procedures are developed, maintained and applied consistently across the team
  • Ensure appropriate rates and residual values are applied to all new and retained business where rate profiling is required
  • Escalate commercial queries to Data Management, Pricing & Sales Analytics and Risk as appropriate
  • Liaise with departments around the business to ensure the Sales Support team have sufficient understanding, have up-to-date information to complete their tasks and understand the wider business
  • Act as a point of escalation for the resolution of more complex queries and arrive at a resolution that is satisfactory and within the company’s accepted policies
  • Ensure that the Sales Support team is compliant with legislation and best practice, based on direction from the Legal, Risk and Fraud & Compliance teams, and comply with all Internal Controls
  • Conduct regular coaching session with individuals to ensure they have the required skills and knowledge to achieve the strategic goals of the company and team
  • Identify, investigate and resolve when a further development need or poor performance is identified or when escalation to the Sales Support Manager is required
  • Recruitment of new team members
  • To challenge existing processes and to create a team environment where identifying improved ways of working is encouraged
  • A minimum GCSE grade of C or equivalent in both English and Mathematics
  • Computer literate with sound knowledge of Microsoft Office, Word and Excel
  • Strong numerical skills, ability to work accurately and to analyse data
  • Highly developed customer service skills and telephone manner
  • Ability to demonstrate excellent interpersonal and supervisory skills
  • Experienced in handling and prioritising multiple high priority tasks on own and team workloads
  • Confident in working work with a variety of people at all levels within the BMW Group
92

Sales Support Coordinator Resume Examples & Samples

  • Bachelor's Degree (or higher) or High School Diploma / GED with 5+ years of experience in the healthcare insurance industry
  • Experience with sales / sales support operations
  • Ability to create, edit, copy, send, and save documents, correspondence and spreadsheets in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word
  • Experience with Microsoft Access
93

Sales Support Coordinator Resume Examples & Samples

  • 3 years of sales support or customer service experience, including
  • Demonstrated experience and proven track record of effective sales support and customer service
  • Previous experience handling multiple activities simultaneously and working effectively in a fast-paced, deadline-driven environment with rapidly changing priorities
  • Proficient user of Microsoft Word, Excel, and Outlook
  • 5 years of sales support of customer service experience, including
  • Working in a multi-division organization assisting with a variety of internal/external customers using multiple products
  • Process documentation for reference manuals
  • Experience with Sales Logix, Salesforce.com, or similar CRM system
  • Proficient user of Microsoft PowerPoint
  • Understanding of business operations and processes
  • Completes tasks thoroughly and with a quality focus
  • Takes initiative to drive tasks forward
94

Sales Support Coordinator Resume Examples & Samples

  • Direct internal client group: Teams that include sales, editorial, project management, ad ops, and finance – and management of UBM Life Sciences
  • Partners with the sales team to manage the process of confirming ad space and digital media placements and delivery with production managers, ad ops, and finance departments
  • Provides administrative support around quality control processes i.e., billing issues, process insertion orders and serve as a liaison between production and sales
  • Monitor and track website campaigns on a continual basis through each month for accuracy
  • Collaborate with sales and production to approve runlists and proofs for all eNewsletters
  • Work with sales and production to provide proper paperwork for verbal orders
  • Document any problems with production and escalate if problem continues or is not resolved
  • Coordinates temporary work assignments as needed
  • Generate sales reports for VPs, Publishers and Sales on request
  • Check billing reports monthly for accuracy and communicate issues to production
  • Provide sales with customer requested competitive analysis as well as spending analysis
  • BS/BA in business administration or relevant field required
  • Prior experience in a support/administration role working in a fast-paced, high volume environment is a PLUS
95

Senior Administrative Assistant & Sales Support Coordinator Resume Examples & Samples

  • Perform administrative support for SVP and leadership team, including calendar, email, meeting preparation, travel arrangements and new associate onboarding
  • Partner with SVP and Product Management to create executive presentations and product sales decks in Powerpoint, Keynote and Prezi
  • Manage & Co-ordinate ad-hoc projects as needed by SVP
  • Provide planning and on-site support for key Business Development events including ARDA, Client Event of the Year and BD Summits
  • Represent BD & EVR as the Parsippany Campus Business Continuity planner
  • High level of confidentiality
  • Financial Acumen and experience with budgeting and forecasting for office supplies, travel and other basic administrative areas
  • Advanced proficiency in Powerpoint, Keynote & Prezi presentation tools
  • Ability to apply creativity in developing presentations, including graphics and financial charts
  • Excellent organizational skills and ability to multi-task, prioritize and work under pressure
  • Coordinate complex travel arrangements, expense reports, and invoice processing
  • Ability to take initiative and problem solve
  • Polished and professional demeanor in person, online and via phone
  • Ability to coordinate large meetings and off-sites
  • Ability to be flexible and manage a frequently changing schedule
  • Strong team player with the ability to work independently
  • Proven ability in development of sales presentations
  • Previous experience as a C-level Executive Assistant
  • Experience processing expense reports with multiple currencies
  • Experience making extensive domestic and international travel arrangements
96

Sales Support Coordinator Resume Examples & Samples

  • Must have solid work experience (3-5 years as an Administrator/ Coordinator) with proven background in a fast-paced Sales environment. College Degree a definite plus
  • Excellent organisation skills. Time Management and Task flexibility. Ability to multitask and change priorities as needed
  • Excellent verbal and written communications skills (grammar and proofreading); ability to analyse situation and make sound recommendations and decisions
97

Customer Service / Sales Support Coordinator Resume Examples & Samples

  • Acts as a single point of contact for assigned dealer accounts for providing assistance, resolving issues and facilitating sale day requirements
  • Serves as interface to improve customer experience and productivity by collecting, analyzing, identifying, and presenting information
  • Reviews customer’s key performance indicators and recommends solutions for improving conversion rate
  • Develop and strengthen relationships with dealers over the phone, online, at the auction through planned contact and meetings
  • Working closely with sales to ensure that the data in CRM system accurately reflects sales opportunities
  • Assisting with sales, selling, and training of Manheim products and services
  • Provide technical assistance and product information to our sales team
  • Collaborates with customer account team to identify opportunities for growth
  • Works with sales on dealership sales calls for assigned accounts (as needed)
  • Performs lead generation (Next Gear, notification of newly registered dealers to sales, etc.)
  • Advices dealers on value-added services based on their individual needs (CR, Deal Shield, PSI, Recon, Transportation)
  • Collaborates with sales to plan, execute, and follow up on targeted accounts
  • Utilize Salesforce.com for reporting, lead input and customer performance reviews
  • Reps cars and monitors lanes on sale day (unit order/dry lanes) as needed
  • Proactively educates assigned customers, as well as other dealers on products, services, and available channels
  • Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved
  • Makes welcome calls to newly-registered dealers
  • Reserves numbers for dealers and sets the lanes
  • Registers “no sales” in the next sale
  • Manages transportation requests
  • Requests and follows up on Recon work, CRs, and PSI Updates floors and announcements
  • Works “If” bids Load and manage OVE vehicles (dealer & commercial)
  • Manages “no sale” gate passes dealer’s business needs
  • Provides pre-sale and end of sale reports
  • Performs mobile auction account management and support functions
  • Champions all sale day preparations (pre/post activities) related to in-lane and online sales
  • Works with lane and department leads (recon, vehicle check in, lot operations), field sales team, and other coordinators to ensure each vehicle is properly prepared for sale day, crosses the auction block on sale day and or is posted on OVE
  • Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
  • Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim
  • Functions as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience
  • Works with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels
  • Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such
  • Actively participate in support of all safety activities aligned with Safety Excellence
  • High School, GED or Vocational School Diploma required
  • Previous experience in sales support role desired
  • Effective communication (written and verbal) and interpersonal skills required
  • Ability to engage customers in a consultative manner and effectively recommend additional products and services
  • Ability to work in a high performance, fast-paced team environment
  • Solid computer skills, including ability to use Internet and MS Office effectively
  • Excellent customer service and problem solving skills required
  • Ability to perform repetitive tasks and have manual dexterity
  • Vision abilities required include close, distance and depth perception
98

Lead Sales Support Coordinator Resume Examples & Samples

  • Provides on-job training to Sales Support team(s). Responsible for conducting monthly training sessions to assist supervisor in developing team skills and enhancing process execution
  • Expertly place new complex orders. Build location records in Salesforce.com and prepare information for entry
  • Completes pre-sales activities, such as preparing customer quotes and obtaining required paperwork to complete the sale for non-automated transactions. Submit requests for construction estimates; evaluate results
  • Responsible for monitoring dashboards and reports to take appropriate actions to advance the order process. Escalate delays to appropriate stakeholders. Manage "failed install" escalations by confirming serviceability status, submitting surveys, and providing order status updates
  • Works with operations and other departments to determine the serviceability of an address and follow defined processes to complete this function
  • Utilize the mileage band routing tool to calculate the miles between root locations
  • Ensures timely trafficking of sales calls that may require additional follow-up
  • Re-routes non-sales calls to appropriate department and note source of misrouting
  • Accesses and correct complex orders to ensure their completion and accurate billing; anticipate potential problems and solve accurately
  • Evaluates complex sales to ensure they are operationally sound and customers will be billed correctly for services ordered
  • Remains current on changes in the service pricing and sales promotions, as well as any regulatory or contractual features specific to the assigned sales channels
  • Generates accurate customer agreement, when necessary
  • Identifies sites in the design configurations and validate against the Return on Investment models; identify points for improvement
  • Accesses and analyzes complex customer service record results to support telephone port order implementation, if applicable
  • Interfaces with sales and RFP team to ensure accurate, on-time submission of RFP responses
  • Determines appropriate class of service option (COS) by utilizing the mileage band routing tool
  • Performs other duties as requested by Supervisor
99

Sales Support Coordinator / Analyst Resume Examples & Samples

  • Bachelor’s Degree required. A degree in business, marketing, accounting, engineering and/or technical preferred
  • 1-3 years of relevant experience in a field/sales support and/or Customer Service environment
  • Proficiency in Word, Excel, PowerPoint required
  • Knowledge in SAP/ERP systems and/or Salesforce.com and/or capability to quickly learn and adapt to using new technology to administer daily responsibilities preferred
  • Ability to work under pressure, organize and prioritize workload
  • Strong attention to detail and proven ability to multi-task effectively
  • Demonstrated ability to take initiative and be proactive
  • Ability to work on a Team with strong collaboration skills
  • Must be willing to travel up to 10-20% of the time - would include travel with account rep to the key customers (1x per year per customer)
100

Senior Sales Support Coordinator Resume Examples & Samples

  • Building a good understanding of target customers and their business
  • Maximising impact of transactional sales through effective probing and lead qualification
  • Providing a personalised service and building relationships with customers
  • Tracking competitor information and market trends and suggesting required action
  • Formulating and managing service contracts with customers
  • Communicating service or rate changes, notable trends, policies and other relevant information to assigned accounts
  • Assisting with processing price quotes and rate negotiations
  • Ensuring customer relationship management tools are updated on time and are of excellent quality
  • Typically supporting a large impact client base in a large cluster
101

Hospitality Sales Support Coordinator Resume Examples & Samples

  • Interpersonal skills to provide overall guest satisfaction for internal and external guests
  • Excellent communication skills to include the ability to read write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials
  • A minimum of two (2) years of experience within hotel sales, revenue management, data management, reservations, or the front office operations field
102

Sales Support Coordinator Resume Examples & Samples

  • Source and provide equipment quotes to customers & internal contact as per requested
  • To process sales orders in SAP system promptly
  • Monitor sales order progress and provide regular ETA reports to customer on timely basis
  • Log and action queries from customers & internal contact besides managing through the resolution
  • Liaise with ICT Finance team which including of Procurement, Billing and Maintenance to ensure smooth workflow of sales orders
  • Work in line with specified Service Level Agreements and handle the material creation in SAP system
  • Candidate must possess at least Diploma/Higher in Business Studies/Finance/Management/marketing or equivalent
  • At least 2 years of working experience
  • Preferable those candidates who worked in ICT industry which doing the Sales Support role handling quotation and sales order management
  • Required Skill(s): Proficient in MS Office applications. Good in industry knowledge of IT vendors and distributors especially on IT related products/services
  • Required language(s): Fluent in English both written and oral
  • Working Hours/ Shift Expectations: 6:30AM to 4PM (Mon-Thu) & 6:30AM to 3:30PM (Fri)
103

Senior Sales Support Coordinator Resume Examples & Samples

  • MBA in Marketing & Sales/General Management
  • 5 plus years experience in Shipping & Logistics with hands-on experience in solution sales
  • Self-motivated, creative and result orientated
  • Good communication, negotiation and networking skills
  • Ability to both work with strategic/tactical issues as well as execute operational tasks
  • Market insight and network
  • Fluency in written /verbal English
104

Sales Support Coordinator Resume Examples & Samples

  • Act as primary support for territory managers and field sales management in their territory management duties, including but not limited to
  • Education: Bachelor’s degree in Business or equivalent experience
  • Experience Requirements: Two or more years’ experience in a coordinator role (or similar) in medical device or technical device industries
  • Other Required Skills and Qualities: Exceptional customer service, interpersonal and oral communication skills. Self-driven and motivated. Ability to work as a team player and follow company policy, procedures, and strategy. Ability to work under pressure, focus on resolving conflicts, and be persuasive. Innovative and resourceful
  • Preferred Qualifications: Strong knowledge of Microsoft Windows (Excel, Word, and Outlook). Ability to learn and adapt to new systems quickly
105

Sales Support Coordinator Resume Examples & Samples

  • Administers, verifies, and submits accurate product orders by communicating with sales consultants and customers, and having sound knowledge of PellaÒ products, systems, and procedures
  • Formulates product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems
  • Verifies contracts/proposals to ensure the correct product is ordered, built, and delivered to the customer
  • Assists in calling and following-up on leads, processing customer requests, service and change orders
  • First point of contact for the showroom customer walk-ins and call-ins; demonstrating product to customers and educating them on Pella offerings
  • Performs basic blueprint take-offs by accurately reading and interpreting client blueprints
106

Sales Support Coordinator Resume Examples & Samples

  • Support sales personnel with processes and procedures
  • Support sales personnel with telephony and computing needs
  • Special assignments
  • Strong computer skills / aptitudes in applications including, but not limited to, Microsoft Excel, Word, Power Point and Outlook proficiency
  • Experience with Microsoft Office 365 a plus
  • SalesForce proficiency
  • Basic to intermediate understanding of telephony and computing
  • Sales Operations or Call Center support experience
  • Prior experience working with or supporting sales professionals
  • Verifiable attendance and promptness history
  • Strong multi-tasking skills with the ability to work independently
  • Must be detailed oriented with strong, clear and concise written and communication
  • Comfortable with fast-paced, “start-up like” work environment
107

Sales Support Coordinator Resume Examples & Samples

  • List job duties
  • Requirement 1
  • Requirement 2
  • Requirement 3
  • Preferred 1
  • Preferred 2
  • Preferred 3
108

Sales Support Coordinator Resume Examples & Samples

  • Day to day administration support and coordination of the state retail business activities
  • Support sales managers and representatives in preparation of monthly sales reports, new contracts, payment processing and sales invoices
  • Work closely with Sales Representatives to support and implement product marketing campaigns and wholesaler promotions
  • Provide timely response to customer service enquiries and requests
  • Prepare PowerPoint presentations for both internal and external parties
  • Organize domestic travel and accommodation
  • Coordinate and support team meetings, room bookings, invites, event management
  • Demonstrated experience in a sales support / administrative role
  • Proven ability to interpret financial reports and information
  • Previous experience coordinating and managing corporate functions and small events
  • Highly developed written and verbal communication skills
  • Advanced Microsoft office skills
  • High Level of initiative with the ability to demonstrate discretion at all times
109

Sales Support Coordinator Resume Examples & Samples

  • Daily support of the sales function to minimize the administrative work of producers
  • Analyzing and reporting sales data
  • Communicating changes to sales plan
  • Providing knowledge about customers and competitors
  • Communicating pricing data
  • Managing the operational logistics of sales meetings and activities
  • Extensive work experience within own function
110

National Sales Support Coordinator Resume Examples & Samples

  • Be proficient in Excel and skilled in Cognos
  • Work with agencies and various departments to maintain accurate spreadsheets and database
  • Work closely with customer service, marketing, product management, medical education, and other departments with communicating information or needs from sales team
  • Welcome and provide office tours or personnel introductions to surgeon and other customers during visits to Arthrex home office when necessary
  • Work directly with sales team and customers to develop relationships and help to enhance the sales process
  • Provide quotations, technical information, assist in product introduction and sales program changes
  • Become proficient in all products and product groups
  • Work closely with various business unit; Legal, Finance, Marketing and Medical Education
  • Coordinate and assist WebEx and conference calls as needed
  • Back up support for department administrative duties
  • Uses spreadsheets and a variety of other computer software to compose and prepare correspondence, memoranda, report narratives, research summaries, reports, recommendations, procedure manuals, surveys, and other materials
  • Work closely with Sales Team and Legal Department on requested contract language changes and negotiations with vendors and providers
  • Assist with formulating strategic PowerPoint presentations to be presented to customers, agencies, and sales management team
  • Initiate field surveys to analyze and organize results
  • Fulfill requests from Regional Managers as well as Product Teams by communicating memo information to sales force
  • Organize and maintain promotional, new product, and sales bulletin materials for Regional Managers (materials would also include PowerPoint presentations, surgical animations, surgical technique videos, scientific articles and other information)
  • Assist with organizing RM tradeshow assignments
  • BA/BS Degree preferred. Marketing or Business concentration a plus
  • 3 years minimum work experience in administration, marketing, or general office experience required
  • Previous sales support experience preferred
  • Experience in the Medical field helpful
  • Highly discrete individual who can handle sensitive and confidential information
  • Detail-oriented professional with excellent communication skills, both verbal and written
  • Excellent verbal, written, analytical, project, research, organizational and interpersonal skills with a sharp attention to detail and the ability to handle multiple priorities simultaneously while meeting deadlines
  • Excellent attention to detail, proofreading and organizational skills
  • Ability to perform detailed work accurately
  • Strong follow through skills are important
  • Ability to work independently and interact with all levels of management
111

Sales Support Coordinator Resume Examples & Samples

  • Assist the sales team to create and maintain accurate customer records in Salesforce.com (CRM database)
  • Act as a first-point of contact for client administrative enquiries by email or phone relating to invoicing, print deliveries and contracts
  • Support field sales executives with a comprehensive support service
  • Including handling first line enquiries on internal systems
  • Provide reports from SalesForce.com for sales teams
  • Assist retention of existing customer base through renewal process
  • Act as a global sales support function working closely with the Sales
  • Support teams in New York and Hong Kong to deliver excellent service
  • Liaise closely with internal departments to resolve customer queries – credit control, customer service and circulation departments
  • Ensure all sales support tasks are completed accurately and to specified deadlines
  • Contribute to adhoc projects, reporting & data analysis as and when required
112

Sales Support Coordinator Resume Examples & Samples

  • BS or BA degree preferred
  • Min 1-3 years sales support work experience - apparel business preferred
  • Established experience in collaborating with internal and external partners
  • Strong analytical skills, proficient with planning systems, advanced skills in Microsoft Excel and Power Point
  • Proven written and oral communication skills
  • Strong organizational and time-management
  • Administrative support experience a plus
113

Sales Support Coordinator Resume Examples & Samples

  • Understand the platforms of various firms and how Hartford Funds interacts with the home offices
  • Build firm specific communications and reports
  • Track firm initiatives and progress on a bi-weekly basis
  • Act as a liaison between SRM, ASG and other teams (both within HF and external clients)
  • Interact with Hartford Funds’, Wellington’s and Schroders’ investment teams to set up analyst calls
  • Provide back up to Relationship Managers for client queries or information requests
  • Coordinate meetings and conferences; may attend conferences as needed
  • Provide administrative support for the two departments: make travel arrangements, create expense reports, order supplies, etc
  • Respond to phone inquiries and summarize information gathered at meetings
  • Ad hoc project work as needed
  • Strong organizational and prioritization skills
  • Responsible, conscientious and self-motivated
  • Ability to interact and communicate with individuals at all levels of the company (senior leaders to front line employees)
  • Proficiency in Excel, Word and PowerPoint
  • Flexible to accept, create and manage change
  • Interest in working in a fast-paced sales environment
  • Able to successfully complete Series 7 and 63 within one year of employment
  • Demonstrate financial discipline – focus on return on investments
114

Qr-sales Support Coordinator Resume Examples & Samples

  • Monitoring and analysing sales and deal performance of customers, identifying and addressing shortfalls and formulating solutions with the Sales Manager
  • Coordinating with the ACMs in the development of key account development plans
  • Providing full administration support to the Sales Manager through head office, customer relations and marketing
  • Providing effective, proactive communication of all sales and marketing activities and pricing initiatives to sales teams and customers to ensure QR maintains its profile and presence in the market
  • Monitoring systems and key account intranets for content, QR presence and competitor activities
  • Arranging the coordination of educational, trade fairs and forums as required by the Sales Manager
  • Trade or vocational qualification combined with a strong job-related experience with a minimum of one year in a travel sales and marketing role
  • Excellent customer service skills and sound analytical capability to interpret revenue data
  • Sound commercial awareness and business acumen is required
  • PC literate, knowledge of MS Word, PowerPoint, Excel
  • You will need to be fluent (written and spoken) in English to perform this role
115

Sales Support Coordinator Northern Europe Resume Examples & Samples

  • Bachelor’s Degree in Business Administration or Commerce
  • Native Danish, fluent in English
  • Customer Service minded mentality
116

Lead Sales Support Coordinator Resume Examples & Samples

  • Make high quality completion of sales reports as directed
  • Communicating with Sales, CSR department, Customers and dealers, process the contract smoothly
  • Arrange travel, receive visitors; operate telephone, fax, copying, mail and other office equipment
  • Communicate and co-ordinate with team members and other departments
117

Sales Support Coordinator Resume Examples & Samples

  • Excellent Administrative, record-keeping, and clerical skills
  • Focus and goal-oriented disposition
  • Knowledge of and ability to collaborate when necessary with other departments
  • Demonstrate enthusiasm in support of the sales effort and remain up-to-date with organizational changes
  • Ability to meet deadlines without compromising consistency in the process
118

Sales Support Coordinator Resume Examples & Samples

  • Executes quote requests, follow up and facilitating sales process to exceed broker expectations
  • Leverages internal departments to facilitate sales process
  • Educates broker constituent through primarily telephonic efforts
  • Manages sales process internally
  • Develops compelling proposals to grow segment sales and support key market sales lead
  • Collaborates with external sales team to develop and execute market sales strategy
  • Collaborates with key market sales lead, execute post-quote follow-up activity to refine and achieve broker acceptance
  • Bachelor’s Degree or 3 years business experience
  • Customer/client support experience
  • Excellent communication skills (written/verbal)
  • Knowledge of Microsoft Office Product Suite
  • Comfort managing telephonic relationships
  • Sales support and/or marketing experience and/or administrative experience
  • Licensed Life/Health insurance
119

Sales Support Coordinator Resume Examples & Samples

  • Call potential International customers and provide company and service information in order to create an appointment for local market sales staff
  • Follow-up with customers as a dedicated service representative throughout their move to ensure a good experience
  • Utilize multiple computer programs to coordinate the many components of an international move
  • Work closely with International staff
  • Assist with managing Sales Support Desk
  • Assist with monthly Commission Process, including audits, scanning and emailing
  • Computer skills including Windows, Microsoft Office, Microsoft Outlook, Excel, Google, Mobile technology, IPad skills
  • Calendars and general internet capabilities, as well as company software
  • Excellent telephone etiquette and interpersonal skills
  • Ability to quickly build rapport and trust
  • High school diploma or its equivalency
120

Sales Support Coordinator Resume Examples & Samples

  • Communicating changes to sales plans
  • Work closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, goal setting, training and onboarding, troubleshooting order processing issues and producer requests, and sales-related information systems and procedures
  • May coordinate other’s activities
  • Applies knowledge / skills to a range of moderately complex activities
  • Demonstrates great depth of knowledge / skills in own function
  • Sometimes acts as a technical resource to others in own function
  • Proactively identifies solutions to non-standard requests
  • Solves moderately complex problems on own
  • Works with team to solve complex problems
  • Plans, prioritizes, organizes and completes work to meet established objectives
  • May coordinate work of other team members
  • Bachelor’s Degree or higher or a High School Diploma / GED with 4+ years in a Sales Support role or Administrative Support role
  • Experience with Microsoft Office Suite (Microsoft Excel and Microsoft PowerPoint)
  • Experience and ability to present data and information in a group / meeting forum
  • Ability to run and prepare web based reports
  • Sales Support / Customer Service experience
121

Sales Support Coordinator Resume Examples & Samples

  • Answer service phone calls and send appropriate follow-up information when required
  • Provide phone backup to sales team and generate leads for sales follow-up
  • Organize and send all travel documents for bookings in a timely manner and communicate updates regarding all ticketing matters to the team
  • Quality control all bookings prior to issuing travel documents
  • Invoice and follow-up with all clients for final payment due for all bookings
  • Follow-up with clients/agents for missing information required to send documents
  • Manage all web generated bookings
  • Answer service emails received to reservations public email box
  • Consistently maintains objectives set forth by Department & Incentive program
  • Manage all complimentary and web bookings for US office including all necessary follow-up
  • Manage weekly departmental ticketing and inventory control for ticketing materials
  • Ensure all required information for London operational reports is noted and listed in the appropriate places in the system and follow-up with clients/agents to obtain missing details
  • Assist with administration duties for Group and FAM bookings as needed
  • Provide back-up assistance to Reservations & Operations Manager on daily tasks as required
122

Sales Support Coordinator Resume Examples & Samples

  • Handle inquiries regarding orders, billing, commissions, and other consultant issues from Rodan + Fields’ consultants and retail customers, with the highest degree of courtesy and professionalism with a focus on first contact resolution resolve issues within one call/one email
  • Support the RF Connection, our internal product specialist department staffed by Rodan + Fields Nurses, with the knowledge and ability to provide answers to basic product questions from the field
  • Adhere to a structured workday schedule to provide maximum incoming call and email coverage and ensure service level delivery
  • Meet or exceed daily productivity measures
  • Develop broad working knowledge of Rodan + Fields practices and operations, and demonstrate continued and consistent proficiency in the skill sets utilized within the Support Center
  • Participate in team meetings and required training
  • Provide month end support for the field as needed
123

Sales Support Coordinator Resume Examples & Samples

  • Create, maintain and oversee the distributor contracts in line with Company information, protocols and guidance; keep the Global Distributor Directory and Hologic Worldwide up to date
  • Coordinates distributor pricing requests
  • Maintain the Quote log on the intranet system and log copies of all completed quotes that have been provided onto the shared server
  • Supports business leaders with sales tool development and maintenance
  • Keeps The Wire (internet platform with marketing and other relevant material for distributors) up to date
  • Support the logistics on marketing events, congresses
  • Control and maintain distributor access and user support for Goodway; keep information updated on Goodway
  • Act as subject matter expert for all tenders/questionnaires, quotations and contract related matters for all Diagnostics Solutions product lines
  • Facilitate contract renewals with appropriate departments/sales leaders in a timely fashion
  • Supports sales leaders with financial planning and reporting duties
  • Proactively identify efficiencies and improvements to existing processes and procedures
  • Review documentation for consistency within stated guidelines and policies and obtain appropriate approval
  • Ensure compliance is maintained in all elements of the Quality Management System relating to role
  • Work on ad hoc related projects as needed
  • Commercial awareness aptitude/skills and a customer oriented attitude
  • Previous experience in roles that provided Distributor management, Customer Service or Account Management would be a plus
  • Strong working knowledge of Microsoft Office especially Word and Excel
  • Able to work in a fast-paced environment
  • A strong bias for action with results
  • Knowledge of working with ERP systems – SAP/Oracle preferable
124

Sales Support Coordinator Resume Examples & Samples

  • Strong interpersonal, numeracy, priortisation and organisational skills
  • Ability to work within tight deadlines in a demanding sales environment
  • Ability to interpret sales data, PC and Microsoft Office proficient
125

Public Sector & Labor Sales Support Coordinator Resume Examples & Samples

  • 4+ years experience in a large, complex business environment including experience in proposal development and/or proposal coordination
  • Solid project management experience and administrative support experience
  • Proficient MS Excel, Word, and PowerPoint
  • Ability to navigate UnitedHealth Group and develop relationships with internal partners and external customers
  • Solaris experience
  • Proven organizational skills
  • Demonstrated track record in building relationships internally and externally
  • Strong sense of urgency and ownership for resolving issues
  • Ability to work in an extremely fast paced environment
  • Strong focus on the customer
  • Strong attention to details and accuracy
  • Independent self starter
  • Ability to adapt to rapid change
126

Sales Support Coordinator Resume Examples & Samples

  • Responsible for ensuring all rebates and sales trace information for Distributors and Warehouses are processed in the system
  • Provides rebate discrepancy reports to distributors and resolves rebate discrepancies
  • Responsible for entering all rebate contract data and ensuring contracts are up to date
  • Responsible for sending all contract updates to distributors timely
  • Prepares and distributes weekly expected rebate and trace forecasts to other Stryker Divisions
  • Serves as initial internal support for our sales force with regard to their business through distributors and warehouses
  • Serves as point of contact for internal and external customers (distributors and warehouses). Assists in resolution of various external customer issues such as non-receipt of product, price discrepancies, and/or returns
  • Responsible for answering emails related to assigned distributors and divisions on a timely basis
  • High School Diploma or equivalent work experience preferred
  • Cash applications experience preferred
  • Must be PC literate
  • Excellent time management skills with ability to use independent judgment effectively
  • Strong inter-personal communication skills specifically relating to stress management, people management and conflict management
127

Sales Support Coordinator, Kroger Resume Examples & Samples

  • 1 or more years of business experience is required
  • Experience in the Consumer Packaged Goods industry is preferred
  • Experience working in Siebel or Trade Point is a plus
128

Sales Support Coordinator Resume Examples & Samples

  • Providing Support to the Sales Team (Business Development & Account Management), manage daily activities of existing Partner accounts and new Partner accounts, providing support and delivery of information
  • Providing support to all Central Inmarsat functions (Billing, Finance, Pricing, Global Customer & technical support, Legal, Purchasing, Logistics)
  • Provides training to new members of the Sales Team on Inmarsat Applications if required
  • Delivery of support to the Partner accounts on Inmarsat Applications
  • Point of contact for partners regarding small hardware and airtime orders
  • Direct requests and unresolved issues to the appropriate department, manage to resolution and ensure the highest quality of communication internally and to the external party
  • Informing Partners of new Product Offerings / Solutions and feeding back customer comments to the Sales team
  • Maintaining good relationships with Partners in order to increase customer satisfaction
  • Responsible for the maintenance of the Partner pricing agreements
  • Create and process sales orders in a timely fashion
  • Expert knowledge of relevant G2 operational processes and process improvement when required
  • Collaborates with G2 complex solution team to help prepare solutions/quotations for Partner accounts and Sales team
  • Supporting sales pipeline management by highlighting any operational issues that could have a negative effects on revenue generation
  • Provide ad-hoc customer reporting from central systems when required
  • Excellence knowledge of support applications and associated programmes. Participant of improvement projects of support applications when required
  • Management of the G2 central document sharing system – TeamSpace
  • Basic knowledge of Inmarsat products and services (specific training will be provided)
  • Experience using Salesforce & SAP
  • Excellent and professional relationship building skills
  • Organised and diligent, committed to seeing activities and processes through
  • Pro-active communicator, a natural sharer of information and collaborator across dispersed teams
  • Commercially savvy – intuitive about the market and quick to feedback relevant customer/end user feedback to the sales team
129

Regional Sales Support Coordinator Resume Examples & Samples

  • Responsible for processing non complex orders into relevant systems, supporting the order to bill portions of order fulfillment
  • May include processing credits
  • Enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for non complex requests on low tier accounts (may included implementation of Service Level Agreement)
  • Owns order fulfillment for non complex activities, meeting requirements in an accurate and timely manner, whilst ensuring that the company's goals and objectives are met
  • Responsible for the implementation of the order to billing process for various products /activities
  • Accountable for adhering to SOX compliance controls and 3rd party guidelines
  • Manage the order life cycle, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders
  • Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
  • Administer User ID's, passwords, etc. for online orders
  • Implement release of billing for all services and charges
  • Maintain accurate files for online trials, firm/gratis orders, client site billing and location details, and contact/user records on internal systems
  • Manage internal queries relating to order status, billing, permissioning, and compliance issues
  • On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries
  • Lead adhoc initiatives with relevant groups, ensuring customer requests are successfully implemented
  • Spot trends and make recommendations for enhancing systems and procedures
  • Detail oriented, ability to communicate well and to work in a team
  • Strong organizational skills and the ability to work in a systematic, methodical way to ensure accuracy
  • Knowledge of Thomson Reuters products, according to local business/industry requirements
  • A second language may be required according to local business requirements
  • Degree/professional qualification or equivalent work experience preferred
  • Secondary education (high school diploma or equivalent) required
  • Previous experience in a customer service driven environment
130

Sales Support Coordinator Resume Examples & Samples

  • Coordinate with legal on all service agreement documentation to be submitted to clients, in partnership with regional VP of Business Development, to clarify contract terms for client review in order to secure executed agreement
  • Highlight specific contract components for VP of Business Development where AMN can improve contract terms (e.g. auto renewal clause, bill rates, indemnification, additional insurance terms, per diem tax, etc.) by closely monitoring agreement language in order to increase client by client profitability and reduce liability exposure
  • Interpret and document all contract terms using contract analysis form to gain leadership approval and update contract administration team
  • Assist VP of Business Development with securing escalated contract approvals by coordinating client contact and AMN stakeholders (legal, risk management and sales leadership) and gathering account information, revenue and supporting documentation in order to increase business while reducing liability exposure
  • Coordinate RFP process by gathering accurate information in compliance with AMN and client requirements, and including all relevant service lines
  • Coordinate Return On Investment (ROI) process under guidance from VP of Business Development in gathering appropriate information and compiling ROI for approval by internal stakeholders
  • Assist with preparation of Solution Design meetings and coordinate gathering of information and communication necessary to secure approval by internal stakeholders; under the direction of the VP of Business Development
  • Generate client sales and activity reports using AMIE, Brain and Excel, on a weekly to monthly basis in order to submit for management and client review for analysis of placement and sales activities
  • Administer all content and resources for the Workforce Solutions home page on Connections intranet site by editing and uploading graphics and documents
  • Administer the customer relationship management (CRM) system by maintaining accurate client, activity and pipeline data in partnership with sales representatives
  • Coordinate the cross-selling program for WFS Division client sales by documenting leads, communicating them to appropriate sales reps, and tracking progress throughout the year
  • Research and compile industry news and updates on a weekly basis by staying current on relevant online publications
  • Provide coverage for the VP of Integrated Sales & VP of Business Development by responding to email, AMIE tasks and phone messages to provide timely support to internal and external customers
  • 3-5 yrs administrative experience in fast-paced environment
131

Sales Support Coordinator Resume Examples & Samples

  • Provides customers with product and service information. Up-sells products and services
  • Transfers customer calls to appropriate staff as required
  • Identifies, researches, and resolves customer issues. Follows-up on customer inquiries and follows-through for prompt resolution and customer satisfaction
  • Completes call logs, reports and various sales support tasks as required
  • Solicits orders from customers (may make sales calls -- cold calls) and revises pricing schedule of orders as required