Membership Sales Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the membership sales job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

LG
L Grady
Lawrence
Grady
8751 Rodriguez Islands
San Francisco
CA
+1 (555) 129 0457
8751 Rodriguez Islands
San Francisco
CA
Phone
p +1 (555) 129 0457
Experience Experience
06/2015 present
Phoenix, AZ
Membership Sales Director
Phoenix, AZ
Membership Sales Director
06/2015 present
Phoenix, AZ
Membership Sales Director
06/2015 present
  • Recruits prospective new members and encourages previous members to rejoin by analyzing utilization reports, networking, outbound calling, and referrals
  • Up to 20% of time may include selling and running tournaments (including outside tournaments)
  • Responsible for generating a definitive sales and marketing plan to achieve departmental revenue goals which meet and exceed sales goals and budgets
  • Develop market segments and solicit new customer relationships while maintaining existing relationships
  • Develops market segments and solicits new customer relationships while maintaining existing relationships
  • Provide ongoing coaching to support plan achievement
  • Promotes membership enrollment in interactions with existing and potential members utilizing logistics to support phone, walk-in and web registration
08/2010 02/2015
Detroit, MI
Membership Sales Associate
Detroit, MI
Membership Sales Associate
08/2010 02/2015
Detroit, MI
Membership Sales Associate
08/2010 02/2015
  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction
  • Keeping management aware of member concerns and following manager’s direction, in accordance with Massage Envy's policies and procedures
  • Assists in maintaining professional front desk and reception area
  • Assists in administrative tasks including filing, member file maintenance, and data entry of client records and surveys
  • Provides excellence in customer service during every interaction with our members or guests
  • Provide excellent customer service during every client interaction
  • Assists in re-engaging inactive or at-risk members
02/2006 05/2010
Boston, MA
Membership Sales Manager
Boston, MA
Membership Sales Manager
02/2006 05/2010
Boston, MA
Membership Sales Manager
02/2006 05/2010
  • Work closely with General Manager to oversee and manage daily operations to meet established goals
  • Executes on goals and sales objectives established for the area and regional business plan
  • Assist in the development of sales promotions as it relates to corporate memberships
  • Deliver monthly reports on activity and sales to the Business Development Director(s) in their territory
  • Execute the opening of the first 4ORE Golf entertainment center catering to men, women and children of all ages
  • Assist with corporate health presentations with club owner by acquiring appointments with targeted corporations
  • Work closely with member services and accounting team to ensure all membership processes are complete and accurate
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Drexel University
Bachelor’s Degree in Business Administration
Skills Skills
  • Possess basic math and cash handling experience
  • Have strong phone and computer skills
  • Be able to prioritize and perform multiple tasks
  • Possess general knowledge of massage and esthetic services and modalities
  • Work cohesively with others in a fun and fast-paced environment
  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team
  • Maintain client confidentiality
Create a Resume
1

Temporary Membership Sales Associates Resume Examples & Samples

  • Provide on-site customer service for existing BBG members
  • Set up and break down on-site sales locations within the Garden
  • Coordinate sales-related activities with other key BBG staff as needed
  • Assist with departmental events and activities as assigned and perform other related duties or special projects as directed
  • Ability to engage individuals from varied cultures and backgrounds
  • Enthusiastic energy and outgoing demeanor
  • Knowledge about BBG preferred
2

Temporary Membership Sales Supervisor Resume Examples & Samples

  • Promote and administer on-site membership sales
  • Supervise temporary and volunteer staff
  • Create and manage staff schedule
  • Track sales revenue and prepare sales materials
  • Oversee set-up and break-down of sales tables
  • Coordinate sales-related activities with other key BBG staff
  • Ability to describe the benefits of BBG membership to visitors
  • Experience in sales, promotions, marketing, or fundraising
  • Ability to be flexible (as dates can be canceled due to the weather)
3

Membership & Sales Director Resume Examples & Samples

  • Generating membership leads and converting them to space tours and sales
  • Maintaining sales metrics and setting milestones
  • Ownership of paperwork and seeing a sale through
  • Outreach to potential partners in other cities both domestically and internationally
  • Assisting with outreach to potential sponsors and partners
  • Results driven with desire to meet or exceed goals
  • Creative and thinks outside the box
  • People person
  • Three years of professional sales experience with large sales goals
4

Membership Sales Manager Resume Examples & Samples

  • Grow new business revenue and subscriptions(memberships) to WSJ Pro membership groups
  • Lead the initial sales efforts of the inaugural WSJ Pro product launches
  • New business development in conjunction with marketing team
  • Prospect for business by telephone and email, in both existing customers and any identified prospects
  • Utilize knowledge of clients’ businesses gained via client education and own research, to better understand clients’ business issues and demonstrate WSJ Pro value
  • Maintain accurate and appropriate client records to provide timely management information
  • Investigate and analyze customer data to identify ways to improve customer usage and increase WSJPro memberships and minimize risk of customer cancellations
  • Present and demonstrate WSJPro via telephone or Web to drive new sales
  • Set up sales trips with appropriate number of sales calls for product demonstration and lead generation and new business development
  • Measure of success will be volume of new memberships, their subsequent renewal and level of profitable revenue growth as a result of new and renewing memberships
5

Membership Sales Director Resume Examples & Samples

  • Previous supervisory experience in new member sales preferred
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community
  • Implements membership strategies that promote recruitment of new members and renewal of existing members. Organizes assigned staff to support membership enrollment goals
  • Works with Membership Sales Associates to ensure center meets or exceeds membership and corporate membership sales goals via role playing, shadow branch tours and ongoing assessments
  • Recruits prospective new members and encourages previous members to rejoin by analyzing utilization reports, networking, outbound calling, and referrals
  • Work closely with Association and Center marketing teams to initiate, develop and grow relationship with prospects and new members
  • Transitions new members from sales to service to ensure they are properly introduced and integrated into appropriate Y programs
  • Promotes membership enrollment in interactions with existing and potential members utilizing logistics to support phone, walk-in and web registration
  • Coordinates with the business office and Member Services Director as necessary on financial transactions as well as quality control issues
  • Participates in staff meetings and/or related meetings.Resumes Accepted Until11/13/2015
6

Membership Sales & Engagement Director Resume Examples & Samples

  • Three to five years of experience in member/customer service, supervisory/management position
  • Working knowledge of Microsoft Office, SEM/SEO, social media outreach
  • Recruit, hire, train, develop, evaluate and supervise membership staff
  • Community outreach for the purpose of developing prospects, including attending local health fairs and events
  • Follow up with cancelled members to determine reason for cancellation
  • Assist in fundraising efforts and annual sustaining campaigns, with a focus on Members as Donors
  • In collaboration with the Membership Coordinator, prepare and conduct annual performance reviews for staff
  • Establish systems and monitor adherence to membership policies, procedures and standards
  • Respond to member and staff concerns (ie. comment cards, walk-ins, calls)
  • Serve as the Branch liaison to the Association’s Membership Cabinet; attend and participate in all cabinet meetings. Prepare for the membership campaigns and membership staff meetings
7

Membership Sales Consultant Resume Examples & Samples

  • Model and promote the mission, values and guiding principles of TSI through appropriate appearance, words and actions
  • Engage in opportunities that positively impact the member experience
  • Adhere to all operational excellence standards related to providing a great member experience
  • Consistently look for opportunities to gain new members and elevate service levels
  • Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc
  • Develop relations within community and local small businesses by involving club in community events
  • Build a network of contacts through prospecting and referrals
  • Develop and maintain relationships with current members on a name to name basis
  • Handle member complaints and resolve issues promptly
  • Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of TSI’s role in helping them reach their fitness goals
  • Reach and surpass monthly sales projections
  • Perform all basic transactions including billing change, freeze, club to club transfer, member to member transfer
  • Attend sales and training meetings as necessary
8

Membership Sales & Service Director Resume Examples & Samples

  • High school diploma or equivalent required; 4-year degree
  • Bilingual in English/Spanish
  • 2-5 Marketing and sales experience; 1-2 years of supervisory experience
  • Obtain sales leads via walk-ins, telephone inquiries and membership marketing efforts
  • Follow up with all prospects in an effort to convert prospects to membership; meet or exceed monthly prospecting goals
  • Meet or exceed individual monthly sales goals
  • Create a welcoming environment through the management of Welcome Center staff; In addition to modeling outstanding customer service to members, guests, and program participants
  • Regularly provide staff updates on branch goals and corresponding metrics that support goals, including but not limited to contact data quality, number of prospects, conversion rates and retention rates
  • Develop annual sales and operating budget for the Membership Department, including sales goals, cancellation estimates and marketing expenses. Manage the department budget to exceed monthly, quarterly and annual sales and operations goals. Maintain systems for variance analysis, revenue and expense monitoring and control
9

Membership Sales Manager Resume Examples & Samples

  • Hire, train and supervise membership team
  • Coach team to represent the club as the ultimate ambassador by creating lasting and memorable impressions, welcoming new members and connecting them to their points of interest and portraying impeccable standards of excellence in all job related functions
  • Conduct monthly department meetings, daily PRO Best Warm Up, and monthly sales/customer service training
  • Process commissions and payroll bi-monthly
  • Oversee scheduling tool for membership appointments and seasonal staffing needs
  • Conduct performance appraisals
  • Conduct membership tours and sales processes for appointment overflow or staff shortages
  • Update corporate agreements as needed
  • Hire, train and supervise New Member Ambassador
  • Conduct monthly memo meetings with New Member Ambassador
  • Contact all membership cancellations in an effort to reverse their decision
  • Work closely with member services and accounting team to ensure all membership processes are complete and accurate
  • Manage company billed accounts
  • Create and oversee new business development strategy for corporate partners of up to 500 cast members with focus on generating new corporate members for both Bellevue and Seattle club locations
  • Assist in the development of sales promotions as it relates to corporate memberships
  • Attend and organize corporate seminars, events, trade shows and health fairs as needed
  • Generate and maintain a vital network of business contacts
  • Uphold efficient communication with marketing/sales senior director, sales staff, and executive team
  • Assist with corporate health presentations with club owner by acquiring appointments with targeted corporations
  • In addition to department requirements, all cast members may also be called upon to assist in other departments or be assigned to projects not related to their home department. This is part of our teamwork philosophy and any necessary training will be provided
  • 5-7 years successful sales experience in corporate sales and/or membership base businesses
  • Health club sales experience is desirable
  • Minimum local travel may be required
10

Membership Sales & Service Coordinator Resume Examples & Samples

  • Able to multi-task (Helping members, answering phone, handle other duties)
  • Able to learn information about each department to better serve potential members and current members
  • Requires both a comprehensive knowledge and utilization of Microsoft Office and proficiency in Word, Excel and Outlook
  • Experience effectively communicating the tangible and intangible value of programs, services and membership offered by a non-profit organization
  • Strong and productive organization and time-management skills
  • Ability to work well independently and as a team player
  • Ability to relate to the public and other staff
  • Demonstrate accuracy and efficiency, the ability to multi-task and work in a fast-paced environment
  • Be on time, ready to start work at the beginning of your shift, dressed in uniform and name tab, no matter the weather
  • Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts
  • Assist in meeting and exceeding monthly and annual membership sales goals
  • Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis
  • Track membership sales through excel spreadsheets
  • Supervise the membership staff. Train staff and hold them accountable to member service expectations, policies and Y connect processes
  • Develop and implement the membership schedule per coverage policies
  • Develop and oversee the communication procedures among the membership staff
  • Oversee and facilitate communication between the membership center and other Y departments
  • Oversee the security of the membership center and perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe
  • Maintain an orderly and neat workspace
  • Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of victim
  • Attend all staff meetings (mandatory) and be able to work as a team player
  • Work some nights and weekends as assigned
11

Membership Sales & Service Director Resume Examples & Samples

  • Bachelor's degree in related field preferred or equivalent combination of education and experience
  • Responds to and resolves elevated member concerns
  • Works with Membership Sales Associate to ensure center meets or exceeds membership and corporate membership sales goals via role playing, shadow branch tours and ongoing assessments
  • Ensures that new members are properly introduced and integrated into programs and services based on the needs analysis interview. Works closely with Healthy Living team and Executive team to ensure new member fitness goals and satisfaction are met
  • Work closely with Association and Center marketing teams to initiate, develop and grow relationships with prospects and new members
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Ensures quality control for all on-line memberships joins
  • Embrace, support and role model concepts of Listen First, Building Relationships Member Engagement and Healthy Lifestyles to all members
  • Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
  • Oversees the record keeping and processes associated with member services including MFA, third party pay arrangements, terms/holds and Daxko. Ensures compliance with membership policies including proper filing and storage of membership files
  • Leads assigned aspects of the Annual Support Campaign
  • Participates in staff meetings and/or related meetings
12

Director, Membership Sales & Marketing Resume Examples & Samples

  • Plans, develops and implements membership initiatives, marketing and promotional plans through written and social media
  • Maintains accurate records, prepares reports, timely communication with members, Club team, committees and Board
  • Bachelor's degree and / or two years related experience. Strong administrative skills and knowledge of social media
  • Flexible scheduling. Willingness to work long hours, weekends, holidays, week nights
  • Previous country club experience is a plus
13

Membership Sales Y Services Director Resume Examples & Samples

  • Previous supervisory experience in customer service and sales preferred
  • Implements membership strategies that promote recruitment of new members and renewal and retention of existing members. Organizes assigned staff to support membership development and retention goals. Identifies and resolves problem areas to ensure member satisfaction
  • Recruits prospective and new members while retaining, and encouraging previous members to rejoin by analyzing utilization reports, networking, outbound calling, and referrals
  • Conducts ongoing assessment of staff functions to determine required core competencies and skills; and designs and implements training as needed. Recruits, hires, trains, develops, schedules and directs Welcome Center personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
  • Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA
  • Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions
  • Provides oversight to the Childwatch Department
14

Membership Sales & Service Director Resume Examples & Samples

  • Design and implement sales and retention plan to effectively grow the Melrose Family YMCA membership base, utilizing community relations efforts, new marketing strategies, and by providing excellent membership experiences to existing members
  • Based on budget, create a plan for and track monthly membership sales
  • Engage in active listening with members in order to build relationships, understand individual’s goals and interests, and take the initiative to assist in the achievement of those goals
  • Work with Executive Director to enhance and add value to the Y membership experience
  • Recognize and promote member service and retention as the primary responsibility of all staff
  • Work with the technical support and program staff to create best practices in registration of membership and programs
  • Establishes new program activities and expands program(s) within the community in accordance with the Association and branch strategic plans
  • Provides leadership and support for branch management team, annual fund raising campaign, and volunteer committees/boards as assigned
  • Develops and maintains collaborative relationships with community organizations and agencies related to assigned programs
  • Create feedback mechanisms for program directors
  • Employ, supervise, schedule and evaluate all member service staff to insure the highest standard of service
  • Develop and implement systems so member service staff have the necessary information to provide timely and accurate information to customers in person, by telephone or electronically
  • Conduct regular staff meetings, provide training and direct leadership to all assigned staff in procedures, policies, philosophies and mission of the Melrose Family YMCA
  • Maintain expenditures within established budget guidelines, while completing all budget reports, projections, statistics and drafts in a timely fashion
  • Assist Executive Director in annual campaign and fundraising solicitation of membership base
  • Work with other directors to organize YMCA events
  • Maintain all program equipment in an appropriate manner
  • Remain current in required and voluntary training necessary to advancing the YMCA cause of strengthening communities through youth development, healthy living and social responsibility
  • Maintain a professional image and manner consistent with the YMCA mission and goals
  • Redwoods Training as assigned
  • First Aid, CPR AED
15

Membership Sales Director Resume Examples & Samples

  • Minimum two years of sales experience and a proven track record of initiative, creativity and motivation to surpass challenging performance goals
  • Ability to work a variety of hours, including evenings and weekends
  • CPR/PR, First Aid, AED, and Oxygen certifications (within 30 days of hire)
  • Prospect for new members/clients
  • Develop and manage local corporate wellness accounts
  • Partner with the Membership team to drive service and cross selling opportunities
16

Association Membership Sales & Engagement Director Resume Examples & Samples

  • Bachelor degree or equivalent education and experience
  • Hold a current C.P.R./A.E.D and first aid certification
  • Must have a dynamic engaging personality with strong relationship building skills
  • Possess strong organizational skills and have strong attention to detail
  • Strong self-starter and ability to work independently with minimal supervision
  • Proficient in Microsoft Office and experience with databases
  • Promote and represent the mission and core values of the YMCA of Lansing
  • Experience in sales and membership organizations
  • Ability to work as a team and help deliver resources to make branches successful
  • Reliable transportation to travel to all 5 Lansing YMCA’s
  • Work with branch staff to ensure association guidelines for selling, retaining and engaging members are implemented and followed
  • Develop, train and coach staff performance to expected outcomes. Must be able to hold staff accountable for anticipated results
  • Create and monitor tracking systems for tours, tour closing ratios, and follow up process
  • Create and monitor new member on-boarding
  • Develop and implement a secret shopper program that will provide results to support our continued training and development of all membership staff
  • Implement and formalize engagement plans and strategies for all branch departments
  • Develop a comprehensive annual plan to grow member loyalty and satisfaction
  • Develop an Association wide member loyalty program that rewards current members who refer others to join
  • Develop and implement best practices for new member onboarding systems, processes, and procedures that will accelerate our expected outcomes
  • Track Jumpstart enrollments, personal training sessions sold, and group fitness enrollments
  • Ensure a positive delivery and encouraging environment with co-workers
  • Establish weekly meetings with executive directors and leadership staff to talk about current sales
  • Lead bi-monthly conference calls focused on engagement and sales
  • Manage all general email inquiries that come thru the website
  • Create and manage a cancellation survey that will be sent monthly
  • Work with branch staff on sales strategy for their service area by targeting local business and organizations to highlight the Y
  • Establish monthly, quarterly and yearly sales targets
17

Associate Director of Membership Sales & Service Resume Examples & Samples

  • Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome
  • Use Listen First skills to build relationships with members, program participants and prospects
  • Make eye contact with members as much as possible when talking to them
  • Ask members how they are doing or if they are having a good day as they come into the facility or during classes
  • Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling at them
  • Experience with Membership and Sales a plus
  • Child Abuse Prevention (or within 30 days of employment)
  • Member Service Training
  • Listen First
  • Others as needed
  • Able to multi-task (helping customers, answer phone, handle other duties)
  • Able to be efficient, proficient and knowledgeable in customer services, cashiering, and decision making
  • Able to learn information about each department to better serve potential members and current members or know where to find it
  • Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships
  • Able to communicate effectively with adults and children alike
18

Membership Sales Director Resume Examples & Samples

  • 2 years of successful sales experience. Management experience is preferred
  • Maintain a steady stream of new memberships via prospecting, qualifying, selling and closing
  • Manage client relationship through all phases of the sales cycle
  • Manage staff and provide a consultative and solutions oriented sales process
  • Lead staff to get results through others
  • Develop short, medium and long term goals
  • Demonstrate positive, can-do attitude with ability to work independently and as a part of a team
  • Communicate effectively and build positive rapport with people of all socio-economic levels
  • Prepare and manage department budget
19

Membership Sales & Engagment Director Resume Examples & Samples

  • Bachelor’s degree in Business Administration, with a focus in sales and marketing
  • Sales, new member acquisition, prospecting, conversions
  • Knowledge digital marketing and analytics
  • Personal commitment to service and hospitality
  • Monitor progress towards branch’s goals by running and reviewing all necessary reports
  • Follow up with all prospects using the information call script, book appointments, give tours utilizing the needs analysis form and the feature/benefit/feedback system, and sell memberships according to the Y’s sales systems
  • Run and review any reports needed to monitor progress
  • Develop and execute local marketing strategies, including digital mediums. Utilize research and respond to industry trends
  • Attend trainings, seminars and conferences related to membership, including sales, prospecting, marketing and retention trainings
20

Senior VP of Membership Sales Resume Examples & Samples

  • Play an active role in the re-invention of the Business and Sports division as it relates to Membership and Private Events
  • Act as a resource to the Divisional Head and Regional Vice Presidents. Have a strong working knowledge of marketing techniques that will promote the Clubs and provide creative revenue solutions for Clubs experiencing poor sales performances
  • Partner with the Sales and Marketing team to design and improve programs that will have positive revenue impacts to both Membership and Private Event Sales within the division
  • Be aware and responsive to the competitive market conditions recommending appropriate proactive and/or responsive actions to drive maximum revenue growth
  • Work with Regional Vice Presidents of Operations and Regional Vice Presidents of Membership Sales to ensure we have the right talent in the right place and we are maximizing their full potential
  • Ensure that all Clubs have appropriate sales plans that maximize the market opportunities and drive superior performance to the benefit of the Club’s overall goals
  • Assist in the development and approval of all "programs" that deviate from the normal pricing strategies and pricing practices
  • Participate on the various ClubCorp Committees as requested and ensure the support of all ClubCorp National programs. Be the liaison with the field and home office to ensure all initiatives and standard operating procedures are implemented
  • Provide recognition to inspire continual improvement of sales personnel in each sales discipline
  • Be a resource and "sounding board" to colleagues and senior leaders within the organization
21

Membership Sales Director Resume Examples & Samples

  • Bachelor's degree in Business, Marketing, Public Relations, Communications or related field preferred
  • Five (5) years related sales experience and/or training and development of high performing teams
  • Must have a background in staff team development, relationship management, and use of technology
  • Sound management skills including member service and retention, personnel management, supervision, fiscal management, and fundraising
  • Experience in a membership development organization required
  • Ability to effectively present information to top management, community groups, and Association events
  • YMCA Team Leader Certification desired
  • Assess, develop, plan and evaluate Association membership acquisition and recruitment efforts including but not limited to marketing campaigns, prospective member tours, sales and new member on-boarding for the association
  • Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
  • Cultivate and lead a culture of exceptional member service
  • Works in conjunction with the Health and Wellness Director to create an environment that delivers effective support for all people seeking health, well-being and community for themselves and their families
  • Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
  • Work closely with the Director of Marketing to ensure that social media supports generating new members, connecting members to each other, influences member retention and development
  • Lead training efforts for frontline staff in membership enrollment, retention, and recovery strategies
  • Works to ensure access to all community participants through promotion of the Y’s Financial Assistance Program and as a staff team leader in the YMCA annual support campaign
  • All other miscellaneous duties as assigned by supervisor
22

Leader, Membership Sales Resume Examples & Samples

  • Associates degree in a related area preferred. HS Diploma required
  • Three (3) years or more experience in a sales environment
  • Proficiency with MS office applications
  • Ability to attract, retain, lead and motivate quality staff and volunteer leadership
  • Familiarity working within a YMCA or other similar non-profit organization preferred
  • Must have commitment to the mission and cause of the YMCA and uphold its values and ethics
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Ability to speak any language in addition to English may be helpful. Armenian, Korean or Spanish preferred
  • CPR and First Aid certifications required or within 90 days of hire
  • The Leader, Membership Sales directs sales and membership staff and volunteers in the implementation and delivery of tactics and programs related to membership. Evaluate membership sales department for operational effectiveness including budgetary goals and impact. Enforces and adheres to operational standards regarding safety and risk management
  • Recruit, lead, develop and evaluate sales and membership staff and volunteers. Leads sales staff meetings and trainings as scheduled and required
  • Work as a member of a team to design and implement sales initiatives and membership activities and incentives
  • Inspires prospective members to join the YMCA of the Foothills and participate in Y programs and events
  • Actively pursue enrollment of new members through self-generated leads and Y programs, promotions and referrals. This includes establishing and maintaining leads; obtain leads from existing members, give facility tours and membership presentations as needed
  • Achieve membership target goals by meeting or exceeding membership targets while supporting at team environment
  • Effectively works within the operating budget and controls staff and expenses as needed and required. Meets financial reporting deadlines and requirements as needed
  • Participates in team fundraising strategies and opportunities and provide support and team leadership to the Association’s annual support campaign
  • Promote the Y and sales initiatives, programs, and benefits
23

Membership Sales Resume Examples & Samples

  • Advisors provide effective and sincere membership tours to prospective members, guests and Microsoft new-enrollees, determining their needs and motivations; matching those needs and motivations with membership enrollment
  • When not touring, Advisors generate new sales leads through prospecting, continuing to work current leads, member referrals, old leads, corporate leads, make retention calls for cancelled members, etc. A minimum of 5 appointments per day is expected
  • Advisors must make a minimum of 10 calls per day to current or prospective members to stay in touch and assist with member retention, prospecting and/or follow-up
  • Follow up by phone with those who don’t join today within 48 hours by phone and written correspondence
  • Advisors must maintain accurate statistics on calls, tours, and sales each month
  • Advisors must maintain a closing ratio of 60% or higher for new member enrollment
  • Advisors handle incoming informational calls, schedules appointments, and mails appropriate club information as requested
  • Advisors accurately and efficiently process all necessary agreements, membership forms and reports
  • Advisors attend and participates in monthly sales and training meetings to enhance performance
  • Advisors assist in scheduling personal trainer initial consultation for all new members
  • Advisors participate and assist in the implementation of all club promotions as needed, including corporate health fairs, onsite events, special promotions and events, and MS Orientation rotation
  • Advisors assist with training of any new membership advisors
  • Advisor performs other miscellaneous duties as assigned
  • Knowledge of computer based programs related to job responsibilities – Microsoft Word, Microsoft Excel, scheduling system, Outlook and other programs
  • Knowledge of basic writing – grammar, spelling, sentence structure
  • Knowledge of sales processes, club membership information and contract details
  • Knowledge of the health benefits of regular exercise
  • Exceptional knowledge of all services, activities and promotions in the club
  • Confidence to perform on an incentive based salary (when on a commission plan)
  • Enthusiastic, energetic, personable and friendly disposition
  • Enjoy working within a team
24

Director of Membership Sales & Engagement Resume Examples & Samples

  • Bachelor’s Degree in business administration, marketing or related field; or equivalent experience
  • Minimum of three (3) years of sales leadership experience, including supervision of Full-Time and Part-Time Staff
  • Minimum of five (5) years of sales experience with a proven track record of initiative, creativity and motivation to surpass performance goals
  • Strong sales operations and sales process management experience
  • Excellent presentation, writing and negotiation skills
  • Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and fast-paced work environment
  • Ability to work with a diverse group of individuals
  • Ability to establish and maintain favorable relationships with leaders of corporations and/or community organizations
25

Membership Sales & Engagement Director Resume Examples & Samples

  • Three to five years of experience in a member/customer service, supervisory/management position
  • Proficient in sales, new member acquisition, prospecting, conversions
  • Working knowledge of Microsoft Office, SEM/SEO, and social media outreach
  • Respond to member and staff concerns (i.e. comment cards, walk-ins, calls)
26

Membership Sales & Engagement Director Resume Examples & Samples

  • Bachelor’s degree preferably in Business Administration, with a focus in sales and marketing
  • Two years of experience in member/customer service and supervisory/management position
  • Ability to work in a fast paced environment with team members in a cooperative manner
  • Personal commitment to customer service
  • Working knowledge of Microsoft Word, Excel, PowerPoint and use of social media for marketing outreach
  • Must have the ability to work a flexible schedule that may include morning, evening, and weekend hours
  • Recruits, hires, trains, develops, evaluates and supervises membership and Child Watch staff. Creates a process to onboard new staff members to create a path for their success within their first 90 days of employment. Schedules membership and Child Watch staff and makes adjustments as necessary based on branch revenue and expenses
  • Monitors progress towards branch’s goals by running and reviewing all necessary reports using Protivity on a consistent basis. Reports monthly membership numbers and plans to increase membership retention to Executive Director
  • Works with Executive Director to compile a list of prospects. Visits area businesses to book appointments and distributes guest passes to area businesses. Gives tours utilizing the Association tour card while using Listen First skills focused on individual member needs to support them in their Health and Well Being journey. Closes the sale to convert tours to YMCA memberships
  • Attends local community outreach events for the purpose of developing prospects, including attending local health fairs and events
  • Personally follows up with cancelled members to determine reason for cancellation and assigns staff to make follow up calls as well
  • Develops and executes local marketing strategies, including digital mediums. Utilizes research and responds to industry trends
  • Assists in fundraising efforts and the annual community support campaign with a focus on Members as Donors
  • Prepares and conducts performance reviews for staff in membership and Child Watch
  • Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff
  • Responds to member and staff concerns (ie. comment cards, walk-ins, calls) to provide resolution in a timely manner
  • Serves as the Branch liaison to the Association’s Membership Cabinet; attends and participates in cabinet meetings. Prepares required information and gathers data for the membership promotions and membership staff meetings
  • Attends trainings, seminars and conferences related to membership, including sales, prospecting, marketing and retention trainings with prior approval of Executive Director based on available training funds
27

WSJ Pro Membership Sales Account Manager Resume Examples & Samples

  • Grow new business revenue and memberships to a defined set of customers and prospects
  • Build and maintain a pipeline of opportunities
  • Acquire knowledge of customers’ businesses and organizational structures and demonstrate an understanding of their main business issues
  • Display a thorough understanding of the different customer segments covered by WSJ Pro and be able to articulate clearly to customers
  • Prospect creatively and consistently for new business, in both existing customers and prospects
  • Demonstrate knowledge of the features, benefits and advantages of WSJ Pro product and solutions to qualify potential opportunities and grow revenue
  • Analyze customer data to identify ways to improve usage and increase WSJ Pro memberships and minimize risk of customer cancellations
  • Present and demonstrate WSJ Pro via telephone or Web to generate upgrades and new sales
  • Partner with internal resources to develop membership sales
  • Measure of success will be volume of new memberships and level of revenue growth vs. quota
28

Membership Sales & Service Coordinator Resume Examples & Samples

  • High school diploma or equivalent required; 4-year degree preferred
  • Strong character values; strong written & verbal communication skills; basic computer skills and working knowledge of M/S Office, including Excel and PowerPoint; trained in Listen First, preferred
  • 1-2 years Sales experience; 1-2 years of supervisory experience
  • You must have the physical, visual and auditory ability to perform the essential functions of the job with or without reasonable accommodations
  • Develop strategies to drive potential members through marketing initiatives including: social media, word of mouth, referrals, acquisition events, grass roots efforts, etc
  • Conduct all phone and in-person prospective member interviews (during hours worked), and provide welcoming and thorough tours; Close all interviews/tours with an invitation to join the YMCA
  • Manage reporting and analysis as it relates to new member growth, including data management and report analysis (e.g. weekly tour/pass reports and conversion rates, Percent of new member/prospect records with email/phone, etc.)
  • Intervene in all membership cancellations and conduct all associated exit interviews; strive to save relationships
  • Recruit and hire staff using screening tools and panel interviews to gain the best possible fit with each opening
  • Provide direct supervision to staff, assuring that all staff are qualified, certified and meeting or exceeding the minimum performance standard for their position
  • Actively support and participate in the annual campaign, achieving volunteer recruitment and goals as established by the branch
29

Membership Sales & Engagement Director Resume Examples & Samples

  • Previous supervisory experience in customer service preferred
  • Previous experience in Sales is strongly desirable
  • Excellent personal computer skills and experience with standard business software
  • Ability to relate effectively to diverse groups of people from all social and economic segments
  • Implements membership strategies for the recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
  • Leads assigned aspects of the fund-raising campaign
  • Performs other duties as assigned by direct supervisor and CEO
30

Membership Sales & Service Director Resume Examples & Samples

  • Respect in the Workplace (or within 30 days of employment)
  • Oxygen Administration, First Aid, CPR/AED for the Professional Rescuer
  • Others to be determined
  • Supervise the Welcome Center operations, Membership Coordinator, and Welcome Center staff
  • Work Welcome Center shifts as required including evenings and weekends. Be open and willing to be a substitute to work a shift where there is no coverage
  • Meet and exceed monthly, quarterly and annual membership sales goals
  • Implement process for handling membership inquiries via phone and email
  • Manage prospects through: leads, tours, walk-ups, no joins, phone inquiries, referrals, corporate wellness partners, guest passes, terminations, and prospects from campaigns. Achieve daily or weekly prospecting goals
  • Process Membership for All and program access applications for members/participants requesting financial assistance
  • Perform program registrations as well as membership sign-ups in Spirit/Y-Connect/AS-400/ or electronic registration system
  • Demonstrate consistent excellence in sales and new member materials, presentations, closing techniques, telephone and in-person service, and prospective member engagement
  • Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim
  • Adhere to association and branch safety and certification policies for Membership and Sports teams
  • Conduct member exit surveys. Report results
  • Establish on-boarding process for new member service staff
  • Train welcome center staff on Spirit/AS-400/Y connect/ and additional computer systems as well as on membership operations, policies and procedures
  • Train all staff (branch-wide) on relationship building/member service skills to ensure consistent excellence in service through daily care of members, program participants and volunteers
  • Work with Membership staff team, Association leadership, and Operations Director on following Membership Standards of Excellence
  • Create a monthly calendar consisting of weekly grassroots marketing outings paired up with other department leaders which includes flyering, tabling, and attending special community events as needed
  • Work with program directors to develop or enhance programs that meet the needs of groups of members
  • Assist in the planning and execution of special events and services such as health fairs, open houses, media events, Healthy Kids Day, membership drives and the annual Strong Kids campaign
  • Train membership staff team on cash handling and maintain all cash handling procedures at the welcome center
  • Participate in Annual Fund Raising activities, including Teams Campaign and taking the lead on Member Donor Week
  • Develops and maintains collaborative relationships with community organizations
31

Account Executive / Council Membership Sales Resume Examples & Samples

  • Develop and cultivate business relationships to sell ML Council memberships and other events, using a “challenger” sales approach, requiring a deep understanding of customer’s business and challenges, technical and industry knowledge, versus a “hard sales ” approach
  • Conduct daily outreach to targeted lists and self-generated prospects in the manufacturing industry. Hunt for new opportunities using internet research, LinkedIn and other social tools (100% of the sales work will be done by using the phone, email and online meeting tools)
  • Navigate large manufacturing organizations to sell Council memberships to executive level individuals and their teams, provide valuable information about MLC events and benefits
  • Rapid response to in-bound Manufacturing Leadership Council leads. Ensure that all leads are thoroughly qualified per BANT (Budget, Authority, Need, Timeline) requirements
  • Research companies and executive leaders as part of pre-qualification and identification
  • Sell seats to multiple ML Council events to membership prospects to increase revenue
  • Work closely with Sales Management and Marketing to provide ongoing dialogue and feedback with a goal of improving the lead generation process and leads-to-sales ratio
  • Work closely with Member Services Manager to ensure continuous customer satisfaction, client engagement, and membership renewals
  • Work with other Frost & Sullivan business units to identify collaborative sales opportunities
  • Conduct self-analysis in order to manage performance levels against corporate goals
  • Create an approved Sales Plan for the territory
  • Adhere to strict database quality and maintenance standards
  • Must be a TEAM Player, communicate and collaborate with entire ML team to ensure sales revenue growth and overall Manufacturing Leadership Council success, for members and F&S
  • Must demonstrate excellent executive level engagement sales skills.Excellent telephone demeanor and writing skills for email communication
  • Process oriented follow up and extreme tenacity, persistence required to be successful
  • Highly professional and poised, adept at interacting and negotiating with senior executives
  • Entrepreneurial attitude and a good team player
  • Computer skills, specifically Saleslogix.com, IBM Notes (Lotus software), WebEx and PowerPoint
  • 2 years of consultative type sales experience selling to senior-level executives
  • Prior experience selling executive memberships highly desirable
  • Experience with professional selling skills methodologies
  • Bachelor’s degree in engineering, technical field, business or marketing related field
32

Director of Membership Sales Resume Examples & Samples

  • Develop and execute strategic quarterly actions plans to drive prospect pipeline
  • Engage Member Committees for recruitment of new Members
  • Create strong relationships within the business, government and philanthropic community
33

Membership Sales Director Resume Examples & Samples

  • Develops market segments and solicits new customer relationships while maintaining existing relationships
  • Sells and markets to Internal and external markets that may encompass current membership audience at the course, member events, golf shows and personal milestone events, private event functions, and golf tournaments
  • Acts as an ambassador for the property, fostering relationships with individuals & corporations to maintain member levels while prospecting for new members, constantly aware and maximizing sponsored and non-sponsored membership sales opportunities
  • Heightens awareness within the community and eternally from the club to public events
  • Projects a positive role model in both social media formats and public forums by being active and showing consistent participation in all public facing opportunities
  • Works closely with the Membership Relations Director and the entire management team
  • Knowledge of how to use social media to drive sales is required: Including Linkedin, Facebook, Instagram, Pinterest etc…
34

Director of Membership Sales Resume Examples & Samples

  • Responsible for sales, expenses and new Member acquisition/retention goals as outlined in the Membership department operating plans/budgets
  • Responsible for full-cycle Membership prospect activities; including Club tours, processing Membership applications and follow-up to Membership inquiries
  • Determines which local markets should be canvassed for prospective Members
  • Works with BCG Marketing Communications team and the Club’s General Manager to create Membership marketing collateral
  • Plans and conducts prospective Member functions
  • Develops and conducts new Member orientation programs
  • Assists the Club’s Social Committee (if applicable) in planning, promoting and generating enthusiasm and interest for the Club’s social programs
  • Promotes Club activities using all available resources; including the newsletter, table tents, cart signs, flyers, closed-circuit television, website and other means
  • Works closely with all other department heads to insure that complete, concise information goes to Members and staff who will be involved in Member and Resident activities
  • Develops and supervises the Club’s Membership communications programs
  • Assists in the development and distribution of the Club’s annual Membership survey
  • Maintains the Club’s database of Membership and Member files
  • Assesses the need for and makes recommendations regarding Membership classifications to help ensure that the needs of an ever-changing market are met
  • Completes other special projects and assignments as directed by the Club’s General Manager
35

Membership Sales Manager Resume Examples & Samples

  • Monitor and review the day-to-day operations of up to 15 Membership Sales Reps
  • Supervise the training process, including pre, post, and ongoing training
  • Ensure the quality of data
  • Work in the field with Membership Sales Reps 4 days per week in order to develop the necessary quality and procedural habits, which will ensure the integrity of our product and promote Membership Sales Rep development
  • Assist in forecasting, hiring and maintaining adequate Membership Sales Rep staffing
  • A minimum of two years sales management experience
  • A minimum of two years virtual/remote management experience
  • Demonstrated positive sales leadership skills
  • Demonstrated impeccable standards while always being conscience of the need for quality
  • Proficiency with software such as Windows, Outlook, Excel, Word and PowerPoint
36

Membership Sales Manager Resume Examples & Samples

  • Work closely with General Manager to oversee and manage daily operations to meet established goals
  • Execute the opening of the first 4ORE Golf entertainment center catering to men, women and children of all ages
  • Establish operating standards and policies & procedures to deliver a consistently high quality guest experience
  • Oversee daily operations to grow utilization, and achieve financial targets and profitability goals
  • A high energy leader with a skill set to lead a team of associates through an opening and daily operations
  • Proven experience and expertise as a membership sales manager or relevant experience
  • Teamwork, strong organizational, communication, interpersonal and leadership skills required
  • Skilled in various Microsoft Office applications, database management, website management, newsletters
37

Membership Sales Coordinator Resume Examples & Samples

  • Minimum 1 year experience in same role from a 5* Hotel
  • Excellent English communication skills both written and verbal
  • Able to create and maintain a membership database
38

Membership Sales Manager Resume Examples & Samples

  • Grow business by selling new memberships to individuals and large groups in the assigned territory
  • Negotiate membership contracts with large group purchasers
  • Renew memberships with individuals and large groups
  • Handle all customer service requests made by customers and/or potential customers
  • Collaborate with other team members (area manager, BD manager) on all potential membership opportunities in the market, including events, large group sales and any sales function that may require support from operations
  • Deliver monthly reports on activity and sales to the Business Development Director(s) in their territory
  • Responsible for ordering and distributing marketing items for business segment
  • Log activity for purposes of tracking and trending
  • Executes on goals and sales objectives established for the area and regional business plan
  • Participates as a member of Air Methods’ management team to promote a successful operation
  • Regular scheduled attendance
  • Bachelor’s degree from four-year college or university; and at least five years related experience and/or training or equivalent combination of education and experience
  • Master Degree (MBA) is a plus
  • Minimum of five (5) years’ experience in business development, sales, marketing, and/or consulting
  • Experience in medical transportation services or health care business development/sales preferred
  • Track record of exceeding company KPI’s
  • Serve as a partner, advocate and expert for customers
  • Solid critical thinking and strategic planning skills
  • Leadership presence and credibility to interact with all levels of employees and stakeholders, including senior leaders
  • Self-starter with competitive spirit and ability to work independently in a dynamic, fast-paced environment, but also function as a key member of a team
  • Ability to multitask and prioritize to-do list based on key initiatives and timelines
  • Intermediate with Microsoft Suite, including Word, Excel, PowerPoint, MapPoint and Outlook
39

Workplace Membership Sales & Service Director Resume Examples & Samples

  • Four year degree in business, business development, customer management, marketing or other related field
  • 3+ years of related sales experience, with a focus on business to business sales
  • Demonstrated success in relationship building, sales experience and a background or working knowledge of the health and fitness field and the relationship to corporate environments is required
  • Must possess initiative, drive, enthusiasm, good judgement and organizational skills with the ability to represent the Y in a professional manner at all times
  • Must have strong attention to detail, ability to perform a variety of tasks simultaneously and prioritize projects under tight deadlines
  • Must have an ability to maintain confidential documents and information and knowledge of HIPAA rules and regulations surrounding bona-fide wellness programs required
  • Must be computer proficient using Microsoft Office Software programs and have previous experience with database software programs (Salesforce experience preferred)
  • Applicant must have a current, valid driver’s license and reliable transportation to attend frequent off-site events, meetings and corporate programs
  • Responsible for all sales of corporate membership partnerships and services to new workplace wellness partnerships
  • Responsible for reaching out to existing accounts on an ongoing basis to meet with the primary contact, provide onsite sign ups and/or promote programming opportunities
  • Create and maintain an annual plan to reach identified goals for new programs and memberships as it relates to the overall association budget and membership growth plan
  • Work closely with branch Executive Directors to identify potential new partners, work closely with branch Membership Directors to identify current partner opportunities to increase penetration rate, and work closely with branch Fitness and Wellness staff and the Healthy Living Director to provide exemplary programming to workplace wellness partners
  • Assist new and interested workplaces in understanding the program and setting them up in the system
  • Keep notes and records in the state Salesforce database, and manage the internal GWC workplace wellness list
  • Update databases and accounting department with any changes, additions and information
  • In conjunction with the Healthy Living Director, offer onsite programming and manage ongoing program opportunities for workplace partners
  • Host events and promotional opportunities for workplace partners to learn more about the program, including serving as a reference for the Workplace Wellness Program Grant in the state of Wisconsin
  • Develop partnerships and relationships to support workplace wellness offerings
  • Administer and oversee annual corporate challenge and other opportunities to engage companies in programming and membership opportunities
  • Develop and implement comprehensive staff development plan. Recruit, hire, train, supervise and develop staff in assigned area. Effectively communicate with staff the effect on end goal.Resumes Accepted Until2/17/2017
40

Membership Sales Manager Resume Examples & Samples

  • Assisting franchise owner in setting and achieving membership and retail sales and profitability goals and partnering with franchise owner to regularly monitor progress against goals
  • Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining and terminating employees as well as all associated recordkeeping
  • Managing key business operations including inventory, bank deposits, marketing, etc
  • Maintaining a professional, clean, and safe environment for employees, members and guests, and developing a culture in the franchised location that embraces and reflects the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy
  • Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians
41

Membership Sales & Service Resume Examples & Samples

  • Do you love to meet new people and make connections?!
  • Are you outgoing and enthusiastic?
  • Are you motivated by sales goals and rewards?!
  • Enroll guests into Massage Envy Membership program
  • Educate general public, guests, and Members about our amazing products and services
  • Perform various administrative tasks such as filing, Member folder maintenance, data entry, process billing, invoices, etc
  • Answer high volume phone calls
  • Schedule appointments in person and over the phone for guests and Members
  • Assist in overall clinic tidiness and atmosphere
  • Please note: This is not a receptionist position. Full-time and Part-time positions are available. Temporary, seasonal, and summer hours are not available. Applicants must be available to work flexible hours inclusive of both weekday & evening shifts (various shifts between 8am-10:30pm) and/or weekend shifts (various shifts between 8am-8pm)
  • Previous sales experience with a history of success
  • Exceptional memorization, detail-orientated, multi-tasking, communication, and problem-solving skills are a must!
  • Strong computer skills (familiarity with Millennium software a plus but not required)
42

Membership Sales Associate Resume Examples & Samples

  • Provides excellence in customer service during every interaction with our members or guests
  • Assists to maintain a professional front desk and reception area, as well as daily tasks including but are not limited to; file maintenance, data entry, answering phones, scheduling appointments, welcoming guests, service and product knowledge, and processing client payments and services as well as the overall cleanliness of the clinic
  • Keeping management aware of member concerns and following manager’s direction, in accordance with Massage Envy's policies and procedures
  • Have strong phone and computer skills
43

Membership Sales Associate Resume Examples & Samples

  • Responsible for reaching individual and team sales goals
  • Provides excellent service to members/guests by greeting members/guests upon arrival, answering phone calls, making appointments and selling memberships
  • Assists in maintaining organized front desk and reception area
  • Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys
  • Able to work flexible days and hours including evenings and weekends; and some holidays
44

Membership Sales Resume Examples & Samples

  • Membership Sales - Responsible for achieving monthly sales goals
  • Member Engagement/Involvement - Communicate with members regularly to keep them informed and engaged
  • Marketing Outreach - Organize and conduct events to build community awareness and drive new memberships
  • Facility Excellence - Ensure that facility’s equipment and cleanliness/tidiness consistently meet company standards
45

Membership Sales Director Resume Examples & Samples

  • Sell and market to Internal and external markets may encompass current membership audience at the course, member events, golf shows and personal milestone events; other may include private event functions and golf tournaments
  • Be an ambassador for the property, fostering relationships with individuals & corporations to maintain member levels while prospecting for new members, constantly aware and maximizing sponsored and non-sponsored membership sales opportunities
  • Heighten awareness within the community and eternally from the club to public events
  • Up to 20% of time may include selling and running tournaments (including outside tournaments)
46

Membership Sales Advisors Resume Examples & Samples

  • Responsible for selling club memberships
  • Prospect new business and clients
  • Host events and workshops for in-club lead generation
  • Achieve or exceed individual sales goals, renewals and ancillary service goals
  • Under the leadership of a General Manager, the support of a Regional Sales Manager and a sales team, Advisors must display, have knowledge of and participate in all the club's services, programs, and products
  • Personal passion for health and fitness
47

Membership Sales Advisors Resume Examples & Samples

  • Responsible for selling studio memberships
  • Host events and workshops for in-studio lead generation
  • Personal passion for yoga, health, and fitness
48

Front Desk Receptionist & Membership Sales Resume Examples & Samples

  • Integrity, punctuality and professionalism
  • Self-motivation to learn and succeed
  • Proficiency using a computer and Microsoft applications
  • Availability for a flexible 5-day workweek. Our team members work two mornings, two nights and one weekend day. (Don’t worry, weekend hours are limited and we’re closed on major holidays!)
  • Scheduling, checking in and checking out clients
  • Daily and weekly clinic cleaning and sanitizing
  • Maintaining client forms and organization
  • Upload a resume and cover letter, and complete the online application
  • Qualified applicants will receive a link via email (watch your spam folder) that will take you to our pre-employment screening
  • You will be contacted for an interview if your criteria meet our needs
49

Membership Sales Director Resume Examples & Samples

  • Achieve revenue plans through appropriate processes
  • Lead the team to achieve net membership goals through membership programming
  • Identify and establish relationships which lead to membership objectives and growth
50

Membership Sales Associate Resume Examples & Samples

  • Selling membership program that helps customers feel their best,
  • Answering the phone and booking appointments,
  • Work as a member of a team that gives the best customer service to our clients
51

Senior Membership Sales Director Resume Examples & Samples

  • Manage Membership Expenses and departmental forecasting
  • Active participation and facilitation of Membership Committee and Board of Governors
  • Responsible for achievement of Membership Department's sales plan, goals and objectives following all guidelines, policies and procedures
  • Protect and maintain the Club’s membership policy of “membership by invitation”
  • By working with Board of Governors and Members, responsible for generating sufficient Invitee inventory to support the Club's sales plan
  • Maintenance of the prospect database in accordance with standards utilizing the system functionality to stay organized, generate reports, create mail lists, etc
  • Liaison with Accounting Department of membership processing for membership enrollments, upgrades, attrition, processing of joining fees, establishing Member files,
  • Assist General Manager and Club personnel with the organization and hosting of Member Events to attract and retain Members
  • Represents the Club in city and country activities and organizations (i.e., Chamber of Commerce) to provide awareness of the Club and to develop sources for prospective Club Members
  • Oversee Social Media Campaign by managing Social Media Manager
  • Liaison with the Club Owner and General Manager on the implementation of the Club’s public relations plan
  • Liaison with General Manager and Senior Member Relations Manager on the creation and production of the Club’s newsletter. The objective of the newsletter is to promote features, benefits, services and Member events and activities
  • Assist General Manager and Chief Club Ambassador with the coordination of protocol associated with the visits of VIP Guests
  • Interfaces with Board of Governors, Club Management and staff and all Club personnel to enhance awareness of the Club's membership needs and objectives; to solicit support for the attainment of these objectives; and to solicit input and feedback which will aid in the enhancement of Member usage and Member satisfaction levels within the Club
  • Attend all membership sales meetings, staff meetings and General Employee meetings as established by the General Manager. Work closely with the entire staff at the club to ensure the Members are receiving the best in Member Services
  • As requested, attends meetings with General Manager and Club Owner regarding the overall progress of membership sales and marketing development and member relations
  • Because of the fluctuating demands of the Club’s operation, it may be necessary that each Employee Partner perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed
  • Responsible for conduct oneself as a representative for the Club’s management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees
  • Responsible for maintaining good conduct and safe working habits while in all areas and ensuring others are acting safely
  • Apply initiative to achieve personal/professional growth as a member of the Club’s management team and maintain professional certifications as they may apply to the specific product line
  • Lead and motivate others to achieve expected outcomes
  • Manage time effectively
  • Take initiative to solve problems, utilizing all available resources including regional and corporate staff
52

Front Desk & Membership Sales Resume Examples & Samples

  • Proficiency using a computer and Microsoft applications
  • Availability for a flexible 5-day workweek. Our team members work two mornings, two nights and one weekend day. (Don’t worry, weekend hours are limited and we’re closed on major holidays!)
  • Scheduling, checking in and checking out clients
  • Daily and weekly clinic cleaning and sanitizing
  • Maintaining client forms and organization
53

VP, Membership Sales Resume Examples & Samples

  • At least 15 years’ of experience in sales and sales coaching roles with increasing influence and responsibility and consistent record of high achievement
  • 10+ years' experience in a direct selling role ideally selling complex services or conceptual solutions to the C-suite
  • Experience in marketing and sales operations
  • Experience in business development and working with independent channels such as independent contractors or outside distributors is preferred
  • Proven track record of strong collaboration with marketing teams a must
  • Professional sales training a plus (i.e. Miller Heiman)
  • Prior experience within the personal/professional development industry, preferably in the executive training, development or content business
  • Prior experience in a subscription or franchise business model, involving customer acquisition, growth and retention
  • Experience in channel, alliance, and/or partnership sales also a plus
  • Demonstrated depth of knowledge about sales methodology, sales enablement, and business development practices and procedures
  • Expert at building relationships and successfully driving cross-functional projects to successful results
  • Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change
  • Superior written and verbal communication skills with the ability to foster and promote open exchange of ideas and knowledge
  • Great at understanding and optimizing business processes, business needs, and finding solutions to tough problems
  • Strong CRM understanding; Expertise with SalesForce.com a plus
54

Membership Sales Specialist Resume Examples & Samples

  • Three (3) years of previous sales and/or customer service experience
  • Basic proficiency with computer software programs and the Internet
  • A competitive salary of $16.75 to $20.25/hour, depending on experience
  • 40 hour work week flexible schedule. Store Hours: 7A-7P Mon-Fri, 8A-5P Sat, 10A-4P Sun
55

Membership Sales & Service Resume Examples & Samples

  • Two to Five years of customer sales and service experience
  • Ability to troubleshoot and multi-task in fast-paced work environment
  • Proficient in the use of computerized systems
  • Successful completion of all AAA requirements for membership and financial training
56

Membership Sales Associate Resume Examples & Samples

  • Learn and SELL the benefits of the Massage Envy Wellness Program
  • Provide excellent customer service during every client interaction
  • Assists in re-engaging inactive or at-risk members
  • Communicates effectively with clients, colleagues, and management
  • Assists in daily tasks including (but not limited to) file maintenance, data entry, answering phone calls, scheduling appointments, welcoming clients, processing payments and services
  • Ability to multi-task, and remain calm and personable in a (sometimes) high stress environment
  • Open to constructive criticism from consistent, weekly trainings
  • Recognizing and supporting team goals
  • Assists in the cleanliness of the location (therapy rooms and common areas)
57

Membership Sales Executive Resume Examples & Samples

  • Generate new business revenue from subscriptions(membership) sales, delivering against and exceeding set targets
  • Demonstrate knowledge of the features, benefits and advantages of WSJ Pro products and solutions to qualify potential product and solutions opportunities and grow revenue
  • Work with the wider corporate sales teams to develop and close new business sales
  • Acquire knowledge of customers’ businesses and organizational structures and demonstrate an understanding of their main business issues, to match the correct WSJ Pro proposition for the customer
  • Display a thorough understanding of the different customer segment propositions covered by WSJ Pro and be able to articulate clearly to customers
  • Present and demonstrate WSJPro via telephone or Web to drive new sales and trials
  • Build strong relationships with customers to expand new business opportunities
  • Be able to attend appropriate client member-events to meet invited prospects and existing customers
  • Measure of success will be new revenues, volume of new memberships
58

Aaa-bb Membership Sales Resume Examples & Samples

  • Minimum 2 years of retail sales experience (B2B sales experience is a plus)
  • Minimum 2 years of customer service experience required
  • Must be able to travel overnight up to 20%
  • Must occasionally be physically able to lift and or move more than 25lbs
  • Must have excellent professional presentation skills
59

Membership Sales Associate Resume Examples & Samples

  • Knowledge of our Wellness Membership and meeting sales quota
  • Assists in maintaining professional front desk and reception area
  • Assists in maintaining cleanliness of therapy rooms, common areas and store room
  • Various duties as assigned by Clinic Management
  • Have previous customer service experience
  • Previous sales expereince (preferred)
60

Front Desk & Membership Sales Associate Resume Examples & Samples

  • Integrity, punctuality and professionalism
  • Self-motivation to learn and succeed
  • Retail and/or Sales Experience
  • The ability to thrive in a busy fast paced, self directed and goal driven environment
  • Must have a stable work history and a strong work ethic
61

Regional Membership Sales Manager Resume Examples & Samples

  • Manage regional team of Business Representatives, Corporate Representatives, and New Club Representatives for the South Florida markets
  • Develop the programs specific to the challenges and opportunities for each region to achieve membership acquisition and retention and club sales through direct sales effort
  • Manages the field execution of all sales activity, working closely with 'Regional Operations Managers and Zone Marketing/HO Marketing management
  • Responsible for the management, training and development of regional sales team insuring that all activities are executed within established sales/marketing policies and ethical standards and company guidelines and budgets, working with General Managers, Team Member relations, asset protection, etc
  • Requires outstanding leadership, training, motivation, and team building skills to meet the challenges of managing a decentralized staff within the club/field environment
  • Management of the regional sales team of Business Representatives, Corporate Representatives, and New Club Representatives including the identification of strengths and weakness, further development of the sales organization and execution
  • Provide direction to execute all sales goals
  • Develop all marketing programs to best address market conditions
  • Managing the new club campaign, if applicable
  • New club campaign would consist of locating a pre-opening office, hiring of sales and admin staff and achieving pre-opening membership goal prior to opening
  • Work closely with Regional Operations, General Manager, Team Member Relations Manager, Regional Asset Protection Manager, and all club marketing staff
  • Must protect BJ's by insuring membership sales team members meet the highest standards on ethics, while maintaining the integrity of the program
  • Identify opportunities for the region that could be different by club markets
  • Ability to develop a strategic plan to address underperforming clubs, and areas for increased membership penetration
  • Recommend specific sales efforts for the region identify problems and identify solutions to solve membership sales problems
  • Insure that all membership sales activity is in compliance with all policies and procedures
62

Membership Sales Representatives Resume Examples & Samples

  • Conduct pre-planning activities each month including strategic outreach, for securing member referrals
  • Build rapport and lasting relationships with prospective and current members
  • Confidence to perform on an incentive based salary
  • Strong time management skills and practices
  • Willing and able to work evenings, weekends and holidays
63

Director, Membership Sales Resume Examples & Samples

  • Bachelor's Degree in Business, Sales Management, Advertising, Marketing or related
  • Five or more years of experience managing sales
  • Proven track record of achieving targets and driving growth in a business
  • Strong leadership skills and an ability to inspire others
64

Director of Membership, Sales & Marketing Resume Examples & Samples

  • Serves as a liaison between membership and operations of the club
  • Conducts tours for prospective members as appropriate and actively moves them through the sales cycle towards a closing
  • Ensures membership records are properly maintained on all members
  • Assists in coordination of all club events to include invitations, mailings and other publicity. Maintains and develop strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction. Participates in events to ensure member engagement, identify and capture additional opportunities for member recruitment and/or retention
  • Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts
  • Oversees preparation of monthly member newsletter with input given by each department
  • Manages department members which may include, but is not limited to: Membership Coordinator & Communications Manager
  • Associate’s degree (AA) or equivalent from two-year College or technical school; or two years related experience; or equivalent combination of education and experience. Bachelor’s Degree from an accredited college or university with major emphasis in sales, marketing, public relations, psychology or sociology is preferred
  • Minimum four (4) years’ experience in sales, marketing or public relations in the private club, hospitality or related field is preferred
  • Possesses outstanding human relation skills
  • Presents a professional appearance and demeanor in all exchanges
  • Must have exceptional verbal and written communication skills
65

Membership Sales Director Resume Examples & Samples

  • Responsible for membership sales and public relations in the club while working closely with the General Manager and Board in developing membership programs and annual marketing strategies
  • Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue
  • Responsible for achieving annual budgeted sales goals and for monitoring business volume forecast while planning accordingly for manpower, productivity, costs and other expenses
  • Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales
  • Develops and ensures proper maintenance of an accurate contact management system including call records, database and activity management
  • Prepares monthly membership reports required by General Manager, Board/Committees and support team
  • Assists in coordination of all club events to include invitations, mailings and other publicity. Maintains and develop strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction
  • Participates in events to ensure member engagement, identify and capture additional opportunities for member recruitment and/or retention
  • Effectively communicates with management and associates to increase knowledge of membership goals, membership satisfaction, membership retention and activities
  • Available to step in as needed in the General Manager’s absence, when appropriate
  • Assures that effective orientation and training are given to each new associate. Takes a leadership position in developing ongoing training programs for the department
  • Associate’s degree (AA) or equivalent from two-year College or technical school; Bachelor’s Degree from an accredited college or university with major emphasis in sales, marketing, public relations, psychology or sociology is preferred
  • Must have excellent organizational and time management skills, along with the ability to coordinate details and prioritize the work on a daily and weekly basis
66

Membership Sales & Service Resume Examples & Samples

  • Promote & successfully Enroll guests into Massage Envy Membership program
  • Perform various administrative tasks such as filing, Member folder maintenance, data entry, process billing, invoices, various outbound retention calls, etc
  • Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.DMA-NY-N
67

Membership Sales & Service Resume Examples & Samples

  • Enroll guests into Massage Envy's Membership Program
  • Perform various administrative tasks such as filing, Member folder maintenance, data entry, billing invoices, etc
  • Answering high volume phone calls
  • Scheduling appointments in person and over the phone for Members and guests
68

Front Desk & Membership Sales Resume Examples & Samples

  • We also expect
  • A Quick-Thinking, Problem - Solving Attitude
  • If your resume and cover letter are accepted, you will be e-mailed a link to take our online pre-employment test
  • Once test is completed, you may be contacted by phone or email to schedule an interview
  • Only applicants with an open schedule (including Sundays) will be eligible
69

Senior Membership Sales & Engagement Director Resume Examples & Samples

  • Bachelor's degree in business administration with 3-5 years of proven leadership, sales, and relationship building experience required
  • Excellent presentation, writing, and negation skills required
  • Entrepreneurial spirit with the ability to work in a highly flexible, rapidly changing work environment
  • At least five years’ operational experience (planning, program development, fiscal management, volunteer development, fundraising and financial development)
  • Proven track record in membership recruitment and retention health and wellness programming and community collaborations/partnerships
  • Ability to direct total operations through volunteer development, supervision of staff, development and monitoring of branch budget, marketing and public relations, and program development
  • Ability to communicate effectively with diverse groups of people
  • Proven track record of successful relationship building
  • Experience measuring impact of programs and making adjustments based on results
  • CPR/First Aid Certification