Membership Resume Samples

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JP
J Pfannerstill
Jarod
Pfannerstill
442 Tillman Mills
New York
NY
+1 (555) 639 8145
442 Tillman Mills
New York
NY
Phone
p +1 (555) 639 8145
Experience Experience
06/2016 present
New York, NY
Membership & Operations Associate
New York, NY
Membership & Operations Associate
06/2016 present
New York, NY
Membership & Operations Associate
06/2016 present
  • Serve as meeting staff person, assisting client and staff team with all facets of meeting programming
  • Provide administrative and project support to the client and staff team, including marketing campaigns and conference planning
  • Provide administrative and project support to the client and staff team, including database maintenance, batch processing, and reporting
  • Collaborate with various SmithBucklin service units including marketing, accounting, IT, and events to provide the best client service possible
  • Collaborate with various SmithBucklin service units including marketing, accounting, IT, and convention to provide the best client service possible
  • Provide administrative and project support to the client and staff team, including database maintenance and reporting
  • Serve as web site administrator to process frequent updates and help manage content
06/2009 05/2016
Boston, MA
Membership Services Manager
Boston, MA
Membership Services Manager
06/2009 05/2016
Boston, MA
Membership Services Manager
06/2009 05/2016
  • Manages Membership Program Coordinator, Membership Service Coordinator, Development Services Officer – Evergreen, and Development Services Officer – Mid Level
  • Provides other management functions as assigned
  • Assist in the development, implementation and monitoring of member programs to maximize revenue and identify and present up-sell opportunities
  • Maintain a harmonious working relationship with other departments and non-Vail Resorts, Inc. entities
  • Effectively manage staff with positive and effective motivation
  • Develops strategies and achieves goals for fundraising programs generating
  • Improve customer satisfaction
06/2004 03/2009
Detroit, MI
Membership Analyst
Detroit, MI
Membership Analyst
06/2004 03/2009
Detroit, MI
Membership Analyst
06/2004 03/2009
  • Work with vendors to help ensure they have received and processed documentation to provide access to HPG contracted pricing to new members
  • Work with Legal to ensure member on boarding timelines are established
  • Assist Chargeback Team in resolution of membership inconsistencies, as related to chargeback’s
  • Assist Business Analyst in resolution of membership inconsistencies, as related to Adhoc reporting, Admin Fee payments and Rebate payments
  • Research membership questions from vendors, account managers and members
  • Perform numerous ad hoc reporting requests to various HPG associates and members
  • Ensure adherence to contract membership policies, and communicate non-conformance to management
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Rutgers University
Bachelor’s Degree in Business Administration
Skills Skills
  • Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction
  • Build and sustain strong member relations through attentive detail in handling member requests and interactions
  • Knowledge of Microsoft Office Suite, including proficiency in Excel
  • Proficient in time management and organizational skills with an eye for detail
  • Practical agency or non-profit experience
  • Knowledge using Microsoft Office Suite
  • Innovative and comfortable sharing new ideas
  • Strong written and verbal communication skills
  • Capable of working without guidance
  • Ability to work independently and collaboratively with a team
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15 Membership resume templates

1

Manager, Membership Resume Examples & Samples

  • Create and manage a comprehensive strategy for member renewal, retention, upgrades and acquisition
  • Manage annual expense and revenue budgets for membership department
  • Update and maintain membership database
  • Identify and develop prospective donors within membership, working closely with development to move them up the donor pyramid and into the major gifts pipeline
  • Plan and implement member programs and services
  • Work with box office, retail and operations staff to assist with onsite member needs, including registration, renewal and relations
  • Assist in writing and editing of weekly membership e-blast
2

Specialist, Membership Marketing Resume Examples & Samples

  • Execute a variety of digital and traditional direct marketing campaigns to test membership program tiers, and bundling of products. (30%)
  • Analyze programs and develop in-depth reporting around marketing initiatives. (25%)
  • Manage operationalization of various benefit packages for membership tiers across departments, and fulfillment vendors. Create fulfillment matrices. (20%)
  • Research and develop expertise on membership programs across the non-profit, media, and other marketplaces. (20%)
  • Support management teams, and work on adhoc reporting and analyses. (5%)
3

Spring Development / Membership Intern Resume Examples & Samples

  • Work on special projects related to development and membership including planning the Annual Gala
  • Conduct research on specific topics related to development and membership including but not limited to potential new funders and funding proposals
  • Assist with special events as needed
  • Research best practices at museums for membership programs
  • Work with members of the entire development and membership team
4

Account Manager, Membership Resume Examples & Samples

  • Foster relationships with high-level executives and heads of office at DC’s premier public policy organizations and proactively manage these relationships throughout the year to optimize the value of the National Journal Group membership services
  • Secure annual renewal of membership contracts with the goal of increasing revenue
  • Conduct new member orientations through phone and in-person meetings
  • Develop effective strategies for maintaining visibility of services and deliverables at member organizations
  • Work collaboratively to provide market feedback to help tailor and refine the membership product
  • Provide superior service to member organizations
  • 1-2 years professional experience in applicable fields, account management, sales or member services preferred
  • Ability to build and maintain strong relationships with colleagues and clients
  • Demonstrated poise and grace under pressure
5

Membership Assistant for Onsite Sales & Service Resume Examples & Samples

  • Create warm and welcoming presence for Museum members and visitors
  • Be a single point of contact for members, providing information about programs and services in person, by email and phone in all aspects of the Museum including exhibitions and programmatic offerings
  • Actively sell and renew Museum memberships, at the lobby desks, in the Membership lounges, and throughout the Museum in a mobile roaming capacity
  • Meet individual and team sales and revenue goals
  • Proactively engage with visitors in all areas of the building and forge connections between visitors and the organization
  • Proactively engage with members to promote the value of membership
  • Respond to member concerns, take initiative in situations requiring problem solving and take the steps necessary to ensure that problems have been resolved or escalated as appropriate
  • Maintain cash controls and PCI compliance according to departmental and Museum standards
  • Ensure proper data security practices to safeguard the personal information of Museum members and donors
  • Must have a minimum of one year of related experience in a ticketing, admissions, or retail environment, with at least one year of cash handling experience
  • Excellent interpersonal communication, both written and verbal
  • Ability to work a variable schedule including weekends and holidays is required
  • Must enjoy customer service and possess the ability to be professional and courteous in stressful situations
  • Must be able to work independently and exercise good judgment
  • Fluency in one or more foreign languages preferred
  • Familiarity with point of sale systems and PledgeMaker (or similar fundraising databases) preferred
6

Membership Development & Engagement Manager Resume Examples & Samples

  • Develop and implement strategies to recruit and retain members that meet or exceed goals
  • Manage the activities of the Guild’s local ambassadors and member networks
  • Develop strategies to expand and leverage the Guild’s member networks and local ambassador program
  • Identify and recruit current and emerging arts education leaders from diverse backgrounds, organization types, ethnicities, and geographic locations within the membership as volunteers; support their leadership development; and build opportunities for them to share their knowledge and experience
  • Serve as a liaison to the Guild’s Members Council
  • Support and encourage participation in the Guild’s online networking forums
  • Conduct market analyses to determine membership needs, preferences and satisfaction
  • Guide members and prospective members to membership benefits and Guild programs that fit their needs
  • Develop and manage member recognition activities
  • Manage membership and network records, calendars, and inquiries and track progress on membership development and engagement goals
  • Experience in developing and implementing engagement strategies and policies needed for a robust membership function
  • Excellent written and oral communications skills, organizational skills, and facilitation skills with the ability to synthesize information from diverse sources
  • Excellent judgment; ability to be diplomatic and respect confidentiality
  • Ability to prioritize multiple responsibilities and meet deadlines
  • Ability to establish and maintain effective working relationships across a broad and diverse range of constituencies
  • Self-motivation and the ability to be a good team player
  • Demonstrated commitment to arts education and knowledge of nonprofit sector, and community arts education organizations in particular (i.e., community arts schools, arts and cultural centers, arts education divisions of performing arts organizations, museums, local arts agencies, and other organizations)
  • Membership management experience at a professional association or other organization, with a demonstrated track record of success preferred
  • Familiarity with membership and network building activities in an arts, nonprofit and/or educational environment a plus
  • Demonstrated ability to engage and build lasting relationships with diverse constituencies
  • Ability to work in a highly collaborative team environment
  • Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
7

Software Engineering Intern Aol Membership Resume Examples & Samples

  • Love writing code (Java, Node.js, Python, JavaScript - as long as it’s done with quality)
  • Love to create amazing native mobile applications!
  • Love solving problems (be part of the solution)
  • Love learning (learn new technology and systems in real-time)
8

Membership Processing Coordinator Resume Examples & Samples

  • Responsible for a portion of departmental gift data entry, individually and in batch form, and generation of appropriate fulfillment materials, including gift advices, membership cards, and receipts
  • Responsible for a portion of financial processing for the department, including batch entry, checks, and online sales via Paypal, Stripe, and Blackbaud NetCommunity
  • Responsible for providing excellent customer service to current and prospect members and donors via phone and email, including membership sales, answering queries, and fulfilling membership benefits
  • 1-3 years’ experience in a related environment, preferably with a focus on data entry, financial processing, or customer service
  • Database experience required; Raisers’ Edge experience a plus
  • Strong computer skills required (Microsoft Office Suite.)
  • Strong verbal and interpersonal communication skills; ability to interact with a range of donors and prospects
  • Strong organizational skills and ability to plan and execute multiple concurrent tasks
  • Available 20 hours per week. Schedule to be determined in discussion with manager
  • Ideal candidate is personable, highly organized, detail-oriented, and works collaboratively
9

Executive Assistant, Membership Services Resume Examples & Samples

  • Extensive calendar management through Outlook Calendar; Manages multiple busy calendars, requiring interaction with both internal and external executives and assistants, to coordinate a variety of complex executive meetings, off-sites, etc
  • Prioritizes and manages multiple administrative projects simultaneously and in a timely manner
  • Performs department/division coordination duties, scheduling, and review of information requiring executive’s signature/approval
  • Collects and prepares information for use in discussions/meetings of executive staff and outside individuals
  • Reviews and summarizes miscellaneous documents and delivers timely reports and summaries on a wide range of topics
  • Organizes all domestic and international travel needs and prepares travel itineraries for leaders within the group
  • Prepares executive expense reports
10

Membership Services Manager Resume Examples & Samples

  • Process and maintain all membership files / documents
  • Interaction with Members and Club accounting on any questions related to statements
  • Oversight and Supervision of front desk
  • Effectively manage staff with positive and effective motivation
  • Maintain a harmonious working relationship with other departments and non-Vail Resorts, Inc. entities
  • Meet all compliance requirements (SOX)
  • Attend all required compliance and training classes
  • Other duties as assigned 
11

Membership & Premium Accounting Representative Resume Examples & Samples

  • Assessment and verification of member eligibility
  • Maintain and update group enrollee membership and billing data
  • Monitor member eligibility
  • Filing of enrollment cards, terminations and related documents
  • Promptly and accurately respond to questions involving eligibility or enrollment
  • Must be able to compare data and accurately copy it from one source to another
  • Must be able to project a professional image
  • Minimum 2 years of group eligibility, billing, accounting, bookkeeping or related experience
12

Membership Business Insights & Analytics Intern Resume Examples & Samples

  • Collaborate closely with key business owners
  • Create and present work and participate in discussions related to results
  • Strong knowledge of Microsoft Office & Google Docs
  • Required education and/or experience: Pursuing BS/BA in Finance, Statistics, Math, Engineering, Computer Science or another quantitative discipline - GPA of 3.5 or higher
13

Membership Services Associate Resume Examples & Samples

  • Associate's degree preferred
  • Current first aid, CPR/AED certifications preferred, but required within 30 days of hire
  • 1+ years of customer service experience preferred
14

Assistant Manager, Membership Services Resume Examples & Samples

  • Extensive knowledge of the Arrabelle Club Rules and Regulations is required both for sharing this knowledge with others and enforcing the Rules and Regulations
  • Maintain Jonas membership database in a consistent, accurate and thorough manner
  • Manage the collection and deposit of new membership initiation fees
  • Manage all Food and Beverage operations on a daily basis
  • Correspond with Club Accounting to ensure accurate billing member’s accounts and miscellaneous charges for the membership base. Answering all questions in regards to billing statement questions and general VR billing questions for the membership base
  • Manage the marketing of activities and events to maximize participation. Development of activities will take place mainly in the spring and fall periods, while management of activities and staff training in regards to activities will take place in the summer and winter period
  • Hire, Train and Manage Front desk, F&B, Housekeeping and Ski Valet staff for day to day operations
  • Manage contact and inquiries of resigning members and initiation fee refunds
  • Maintain professional in Front facing and stressful work environment
  • College Degree - required
  • Experience working a managerial position in a Private Club setting - required
  • 2 years minimum supervisory experience - required
  • Valid US Drivers License - required
  • Proficient in Microsoft Word, Excel, Jonas, Clubhouse online, Coupa, RPOS, Stratton Warre, Peoplesoft, Emma - preferred
  • Level 7 Skier - required
  • Food and Beverage background - preferred
15

Membership Associate Resume Examples & Samples

  • Supports the handling of all prospect sources (i.e. handling of telephone inquiries, interaction with web leads, etc.) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.) in assuming a major role with the Branch membership results
  • In partnership with the Membership Director, responsible for prospecting, securing, and servicing Corporate memberships
  • Assists the planning & management of events for prospects, members & guests (i.e. Open House) in partnership with fellow Service Team members (Wellness, Camp, Aquatics, etc.)
  • Participates in the Metropolitan Washington YMCA Member Service Team Meetings, Campaigns, Initiatives, Training Sessions, and additional activities
  • Supports Member Service team reports under the direction of the Membership Director
  • Attends appropriate community events
16

VP of Membership & Marketing Resume Examples & Samples

  • A Bachelor's Degree in Marketing/Communications, or related field and a Master’s Degree in Marketing, Communications or Business Administration preferred
  • A minimum of 6 to 8 years of Marketing and Communications related experience, including sales and customer service, with prior professional management experience required
  • Demonstrated results in growing membership and increasing retention in the YMCA environment
  • Results oriented leader with ability to develop and execute effective marketing programs including pricing and promotion and retention programs that build member loyalty
  • Outstanding communications skills, relationship building skills, creativity and analytical planning abilities are necessary in this position
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community
17

Assistant, Membership & Business Operations Resume Examples & Samples

  • Coordinates all membership-related activities for USC Recreational Sports
  • Corresponds with members concerning sales, renewals, refunds and facility membership access eligibility
  • Deposit daily income received from all retail areas
  • Oversee Pro-Shop and Outdoor Adventure Rental (OAR) operations
18

Membership Associate Resume Examples & Samples

  • Delivers the YMCA mission and philosophy to staff, members and guests
  • Maintains close daily contact with the Membership Director on the status of membership accounts and operations at the branch
  • Attends appropriate community events or is a member of appropriate civic associations to promote the YMCA
19

Seattle Membership Service Supervisor Resume Examples & Samples

  • Primarily responsibilities include Membership acquisition and retention, Membership Services Operations, the Spa, Discovery Bay, Pro Shop, and all other areas of the Club under the direction of the General Manager
  • Responsible for the Membership Acquisition and Retention at the Seattle PRO Sports Club
  • Developing promotion and marketing to meet membership goals
  • Train other cast to help acquire memberships if this cast member is not available and to track and evaluate membership acquisition and retention and report findings
  • Monitor the P & L of this area and make recommendations for changes to “grow” the Club and the profitability
  • All general leadership responsibilities including but not limited to (in support of the General Manager)
  • Front Desk supervision
  • Member/ Guest/ Customer services
  • Fitness Specialist supervision
  • Group Fitness cast/ program supervision
  • General facility maintenance, operational supervision and equipment maintenance
  • Spa
  • Physical Therapy area
  • Tracking of payroll, assist with scheduling, supervision, reviews, carrier development of cast members in assigned program areas
  • Monthly Cast meeting
  • Always looking for opportunities and making suggestions for program growth, new revenue generating ideas and Club development for profitability
  • Leadership in keeping the Seattle location SHOW READY at ALL TIMES
  • Leadership in developing all cast with PRO BEST
  • 2 years experience in athletic club environment preferred
  • Current CPR & Defibrillator Certification required (From either Red Cross or American Heart Association)
  • Current First Aid (From either Red Cross or American Heart Association)
  • Experience in staff supervision preferred
  • Experience in revenue generation and monitoring preferred
20

Membership Business Analyst Resume Examples & Samples

  • 5+ year of experience in retrieving and analyzing various types of data from internal and external sources in a related field
  • Bachelor's Degree in related field
  • Interest and understanding of using data and analytics to drive business functions
  • Master's Degree in a related field
21

Summer CEO Membership Concierge Resume Examples & Samples

  • Work with newly confirmed members to activate corporate and individual subscriptions
  • Ongoing outreach to members' PAs/EAs to promote, market and encourage sign up for upcoming member-exclusive events (i.e. quarterly dinners with Gerry Baker, CEO Council events at Davos, etc.)
  • Periodic outreach to encourage members to book newsroom tour, print and production facilities tour
  • Regular communication with members' PAs/EAs who are attending CEO Council re housekeeping follow ups (i.e. dietary restrictions, attendance at meal functions and receptions)
  • Regular follow up with members post events
  • To solicit feedback regarding events they attended, and to remind them of next upcoming event
  • To share feedback regarding events they did not attend, and to remind the of next upcoming event
  • We're looking for candidates who are working towards a bachelor's degree with at least one year of school completed
  • Experience with marketing, corporate communications, or event planning is a must
  • A self-starter that is able to collaborate actively with others in a cross-functional team
  • Proficient in social media and have a good knowledge of social media trends
  • Timely, professional and know how to stick to deadlines
  • Proficient in MS PowerPoint, Word, and Excel
  • Cover Letter
  • Please include a 400 word essay telling us, why you're interested in WSJ Conferences and/or what makes you stand out from the pack
22

Senior Membership & Loyalty Manager Resume Examples & Samples

  • Become the knowledge expert for the ACTIVE Advantage member database. Understand data points and how to use them to increase retention and acquisition
  • Become primary customer/member expert and advocate for the Commerce Team by gaining a deep understanding of the customer (profile) and their behavioral triggers
  • Work with Commerce department management to help create a strong value proposition for ACTIVE Advantage by providing relevant and targeted benefits to key customer segments
  • Conceptualize, develop and execute multi-channel marketing campaigns and promotional offers to acquire new customers for the existing membership program
  • Work closely with product team to manage all email marketing and onboarding strategies for ACTIVE Advantage. Define cadence, segmentation, trigger marketing campaigns and promotion streams for our products
  • Optimize offer performance on ACTIVE.com, Reserveamerica.com, and other websites to increase ACTIVE Advantage enrollments
  • Constantly develop test plans to leverage insights to optimize member acquisition, retention, and engagement
  • Find creative ways to grow the member base outside of its traditional channels
  • Work closely with your internal counterparts (product, sales, customer support, IT/development, creative) to drive new commerce initiatives
  • Manage 2 members of the membership marketing and operations team
23

Associate Account Manager, Membership Resume Examples & Samples

  • Interest and/or experience in applicable fields, such as account management, sales, or member services preferred
  • Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of customer/member service
  • Excellent organization, multitasking, and prioritization skills
  • Force of Intellect- Atlantic Media seeks a discipline and rigor of thought as manifested, often, in exceptional academic performance and, later, success in a professional environment
24

Membership Services Manager Resume Examples & Samples

  • Associates Degree in a business related field
  • (3) years experience in a corporate business setting
  • Demonstrated skills working with adults
  • Customer service & supervision experience
  • Organization & problem solving skills
  • Assumes accountability for the budget development and finance administration of the departments for which position is responsible. Follows established branch and association procedures and policies relative to finance, payroll and personnel administration. Orders supplies as needed and budget allows. Follows Association purchasing procedures
  • Provides direct leadership to membership service desk as scheduled
  • Supervision, training and selection of membership service desk associates, housekeeping and babysitting staff
  • Management of the comment card & tour card tracking system. Generate monthly summary reports. Coordinate the thank you for joining or touring mailings
  • Cooperates with and gives leadership to the development of volunteer leadership. Serves as staff liaison to assigned committees. Attends meetings. Assists in the recruitment of volunteers for special events and programs
  • Works with the Association Marketing and Communications Director (MCD) for the creative development of all branch program guides, school & newspaper insert fliers and paid advertising
  • Public Relations: Works with MCD to submit regular press releases to regions newspapers and publications. Assists in the writing of regular e-newsletters for membership, volunteers, employees and donors
  • Responsible for photographic documentation of all events. Works with MCD to manage branch photo library to ensure adequate variety of photos for branch brochures and other publications
  • Assists in fund raising events by providing creative & clear communication and recognition through newsletters and brochures
  • Plans, organizes and conducts special events as assigned
  • Provides for market research/member survey to assist supervisor and CEO in making decisions regarding the quality of programs & services, and the effectiveness of promotions
  • Participates in the Annual Campaign
  • Contributes to and cooperates with the success potential of the branch and association wide programs and functions as requested by the CEO. Becomes knowledgeable in all YMCA programs & procedures
25

VP of Membership Development Resume Examples & Samples

  • Bachelor's degree in business administration, sales, marketing or related field required
  • Minimum of fifteen (15) years experience in progressively responsible sales management
  • Minimum of ten (10) years managing within a service related organization or industry
  • Minimum of five (5) years proven successful track record of leading membership retention efforts
  • Demonstrated understanding and support of the mission of the YMCA of Greater Charlotte
  • Proven management abilities in sales plan development; budget development and financial control; staff management and development; and strategic planning
  • Demonstrated maturity, good judgement, and excellent human relations skills
  • Ability to think conceptually, portrays good analytical skills, and demonstrates assertiveness to manage the scope and diversity of the responsibilities
  • Ability to handle multiple demands and priorities and achieve organizational objectives
  • Experience working effectively within a matrix, mission oriented, and diverse environment
  • Must be able to interpret the philosophy of the YMCA and must possess the ability to develop and implement goals and objectives for Membership Development, which reflect this philosophy
  • Ability to speak concisely and effectively communicate
  • Fluent in English, written and verbal communication
  • Design, implement and facilitate a strategic membership development plan for the Association
  • Provide leadership in sales, including development of an annual sales plan and daily accountability metrics
  • Develop and implement a formal membership retention program for the YMCA of Greater Charlotte
  • Manage membership recovery strategies for the YMCA of Greater Charlotte
  • Ensure that all sales and membership development plans include attention to diversity and inclusion
  • Supervise the Membership Development Team
  • Manage the Membership Development budget
  • Ensure budget commitments are met through sound financial stewardship of YMCA resources
26

Coordinator, Membership & Business Operations Resume Examples & Samples

  • Hire, train, evaluate and supervise over 75 membership and pro-shop student employees. Ensure student staff are well trained in several areas, including: customer service, cash handling and proper collection of fees, accurate and timely information regarding memberships, and all programs and policies
  • Coordinate all membership-related activities, sales and operations for USC Recreational Sports. Evaluate and develop Membership Services policies and procedures, implement changes when necessary
  • Correspond with members concerning renewals, refunds, and eligibility for specific membership categories
  • Assist with the management of software and web based systems; provides support for online POS, responsible for membership and locker rental databases and ensures PCI compliance. Create, edit, and control information regarding products and service
  • Oversee daily Pro-Shop and Outdoor Adventure Rental (OAR) operations. Supervise daily pro-shop product sales, rentals, towel service, and inventory. Manage OAR services including rental fees, deposits, equipment cleaning and maintenance, inventory, and product replacement
  • Assist with fiscal and business operations for the department. Responsible for reconciling, balancing, tracking, and depositing all online and daily point of sale (POS) income. Work regularly with Kuali, E-market and other university operating systems and attend necessary trainings
  • Manage department invoices through the Online Store. Track and balance payments
  • Collaborate with the Facility Coordinators to ensure efficient overall operation of the Lyon University Center and the Health Sciences Campus (HSC) Fitness Center
  • Assist with the processing of alumni donations, gifts in-kind, fundraising and department sponsorships per university guidelines
27

Manager, Marketing Membership Resume Examples & Samples

  • Responsible for designing, creating, and delivering marketing programs to support the growth and expansion of recreation facilities, programs and services. Evaluates sales performance to help develop and update departmental goals and objectives to reach/exceed department revenue goals. Recommends changes to current procedures based on market research and new trends. Oversees the development and implementation of customer service initiatives designed to improve customer program and service satisfaction. Manage Guest Service staff to promote increased sales of memberships, programs & services. Manage interdepartmental communication of program/service information, schedules and concerns to all full time staff and designated part time staff
  • Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in Marketing or related field
  • Master’s in Business Administration or related field
28

Manager, Society Membership Services Resume Examples & Samples

  • Responsible for proactively engaging with regional Society Leaders and Society Relations team to identify, develop, and advise new strategies and tactics to support societies in meeting their membership growth, retention, and related goals
  • Accountable for developing, implementing and sustaining regional membership campaign programs for CFA Institute in collaboration with Marketing and societies
  • Responsible for analyzing and understanding society membership data and trends, and working with society leaders to develop and implement appropriate strategies and tactics, including customization of local membership campaigns for implementation by societies
  • Responsible for providing training to society leaders on membership management, Society Portal and other society membership resources to aid society leader effectiveness and encourage the adoption of best practices
  • Accountable for independently reviewing and evaluating qualified membership applicant work experience (a requirement for the award of the CFA charter)
  • Perform conversion and retention projections through analysis to identify risks, opportunities, and barriers to closing the unaffiliated member gap
  • Accountable for gathering and sharing regional customer feedback about member products, services, and benefits to better identify gaps and opportunities for the organization
  • Act as a communications liaison between CFA Institute and societies on global initiatives related to membership. Ensure societies are aware of upcoming initiatives and are well placed to adopt them
  • Attend regional events, present to delegates on membership strategy, retention and management
  • Develop resources for Societies in membership communications
  • In collaboration with Society Relations Managers and societies, build and communicate strong member value propositions
  • Serve on Regional Team and other cross-functional teams as required to provide content expertise in the functional area of candidate conversions and to ensure positive member experiences
  • Minimum 5 - 7 years’ experience in customer service, association experience preferred
  • Claritas certificate required or a willingness to sit the Claritas exam within one year of hire
  • Strong client focus, attention to detail, and commitment to quality
  • Excellent consulting, problem solving, and analytical skills; ability to identify trends and propose solutions
  • Highly proficient using the full MS Office suite, in particular PowerPoint, Excel and Outlook
  • Must demonstrate outstanding interpersonal and relationship building skills
  • Fluency in English and Mandarin required, other languages a plus
  • Excellent communication skills including written, verbal, listening. Comfortable and confident presenting to large audiences
  • Experience in project management, with skills necessary to interpret what is needed for the success of a project and to create appropriate schedules for timely delivery
  • Very high level of organizational and time management skills
  • Flexibility in competently juggling competing priorities and changing expectations
29

Membership & Administrative Coordinator Resume Examples & Samples

  • Associates Degree or equivalent experience
  • Two year’s customer service experience required
  • Supervisory experience necessary
  • Must be able to be demonstrative and work within a team atmosphere
  • Must be organized and able to multiple tasks in a busy environment
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher)
  • Maintain clean and neat personal appearance, pleasant demeanor and possess the ability to interact comfortably with a wide variety of people and work standing up
  • Must maintain up to date mandatory trainings
  • Membership/Department Responsibilities
  • Meet predetermined membership growth
  • Assist in developing specific Branch Retention Plan including tracking systems
  • Ensure all requests, comments and/or complaints are immediately addressed. Follow up to ensure task is completed
  • Act in a Public Relations capacity in dealing with members, potential members or any individuals who come to the Membership Service Desk including
  • Implement membership survey/interviews
  • Coordinate special events pertaining to membership (150 club, membership appreciation, open houses)
  • Ensure telephone coverage is adequate at all times and messages are delivered in a timely fashion to all staff
  • Oversee the resale operation to include ordering and inventory of merchandize
  • Work in harmony with the Program Departments to assist and promote programs throughout the year
  • Arrange for flexible work schedule. Cover front desk when needed
  • Fiscal Responsibilities
  • Maintain timely collections, bad debt, bank draft and appropriate safekeeping for daily funds
  • Adhere to all fiscal policies and procedures, such as petty cash, registrations, purchase orders, MFA and membership scholarships
  • Engage in active recruiting of new members in order to personally increase membership and ensure all aspects of the Membership Retention Plan are implemented
  • Assist with budget
  • Responsible for the reconciliation of all daily shift settlement cash receipt sheets
  • Plan Spirit Training for new staff and assist other departments with spirit training
  • Supervision of Personne
  • Hire, (with Associate Executive Director Approval) train, evaluate, and supervise the Welcome Center Staff and Welcome Center Coordinator. *Training includes the development of a detailed 30-90 day training plan as well as any additional training that may be required to ensure employees are knowledgeable of the total Association, Division and his/her specific job functions (telephone etiquette, customer service training)
  • Provide customer service training for front line staff
  • Approve welcome center staff schedule
  • Ensure that Membership Service area and lobby are clean by following up with maintenance staff to ensure cleanliness
  • Ensure a safe environment for all members
  • Manage the cash draw and properly carry out transactions, repairs and system programming
  • Purchase and ensure office supplies other supplies are kept stocked at all times
  • Develop business systems to promote ease of use for all aspects of the membership department
  • Interdivisional/Community/Committee/Volunteer Responsibility
  • Actively participate in the Y’s Annual Campaign
  • Actively participate on the Association Wide Membership Affinity Tasks Force
  • Represent the Old Colony YMCA in a positive manner within our Community
30

Membership Accounting Analyst Resume Examples & Samples

  • Accurately record and report out monthly membership and statistical indicators to actuarial partners and senior leaders
  • Ensure appropriate consolidation of UHG internal membership
  • Coordinate with the revenue and medical expense teams to ensure analytic benchmarks are in line with expectations
  • Collaborate with teams to analyze statistical data; research and explain current month variance to prior period actuals and forecasts in support of the segment monthly financial reporting
  • Prepare quarterly reports in support of state and other filings for multiple legal entities while ensuring consistency and accuracy
  • Support various regulatory examinations and data requests by providing timely and accurate information
  • Provide regulatory reporting and audit support
  • Bachelor’s degree in Accounting/Finance or related discipline
  • 1+ year accounting and/or finance experience
  • Proven experience with general ledgers, month-end close, journal entries, and account reconciliation
  • Intermediate level of proficiency with Excel
31

Membership Engagement Coordinator Resume Examples & Samples

  • Bachelor's degree from four-year College or University in exercise science/phsiology or related field is required
  • 3 years of experience with member service, membership development, health promotion, budget development & management; or equivalent combination of education, training, and experience
  • Experience developing, designing, implementing and evaluating health & wellness programs and initiatives
  • Strong organizational skills and ability to maintain confidentiality
  • Demonstrated knowledge in the make up of work outs for members at all levels & abilities; youth through seniors as well as people with disabilities
  • Technically proficient with the Microsoft office suite
  • Excellent communication skills. The ability to develop positive, effective working relationships with members, staff, volunteers, and community partners are critical to this position
  • Effective teaching skills, the ability to deliver excellent customer service, and a high level of enthusiasm are required
  • ACSM or ACE certified is preferred
  • Ensures strong connection between Membership and Wellness Departments. Develops and directs high quality relationship based member engagement strategies
  • Builds relationships with and among members, responds to inquiries and solves problems
  • Creates a supportive community environment, assists in recruiting and engaging new members, and connects members to the YMCA’s cause
  • Promotes program and membership enrollment in interactions with existing and potential members
  • Ensures new members are properly introduced and integrated into programs and services based on the needs analysis interview
  • Conducts initial assessments and interviews and coordinates with participants physicians accordingly and in accordance with HIPAA regulatory compliance
  • Works closely with Membership and Wellness teams to ensure new member fitness goals and satisfaction are met
  • Provide support in Membership sales and reporting as necessary
  • Meet with members individually 1-2 times to interview them, help them establish goals, and set up programs accordingly
  • Work with Director of Health Innovations to move members interested in classes to a connector
  • Participate in implementing Health Innovations Department programs
  • Under the guidance of the Health Innovations Director and the Wellness Director, assume leadership roles in programs, including; Diabetes Prevention, Livestrong, Pedaling for Parkinson’s, Blood-Pressure Self-Monitoring and the Cardiac Club
  • Teach regular classes and seminars as they pertain to the Health Innovations and Wellness classes
  • Work to provide Member Appreciation Days on a quarterly basis
  • Follow up periodically with connected members during the first 6 months of membership throughindividual contacts by email, phone or in person
  • Connect with members in other ways through small group training, working the floor, conducting fitness assessments, and assisting with personal training, pool and social activities
  • Provide quantitative and qualitative data for participant’s progress and for conveying these results to all relevant parities (i.e. members, physicians etc.) as well as the Wellness Director in order to assess the program’s overall success rates and justify its continuance
  • Conduct community outreach efforts in the form of seminars, health fairs and other presentations
  • Establishes new program activities and expand programs within the community in accordance with strategic and operating plans
  • Annual HIPAA training
  • CPR and First Aid Certifications required
  • Annual Completion of YMCA Blood Borne Pathogens Training
  • Annual Completion of YMCA Child Sexual Abuse Prevention class
  • Successfully complete State of Florida Criminal History Background Check requirements as well as
  • Meet the Association and Sarasota County School Board’s policies on background screening
  • Relevant Group Excercise class certificatoins
  • Additional training classes as recommended by SupervisorResumes Accepted Until9/2/2016
32

Membership & Data Assistant Resume Examples & Samples

  • Two years of clerical and data entry experience
  • Excellent skills with Microsoft Office programs (Word & Excel)
  • Excellent written/oral communication skills
  • Ability to work without supervision
  • Ability to prioritize work, multi-task and meet deadlines
33

Membership Services Manager Resume Examples & Samples

  • Manufacturing Leadership Council membership/sponsorship customer service and support. This includes conducting initial on boarding call, activating new accounts, conducting monthly reach out, conducting 2X per year customer satisfaction surveys and reporting results of the survey to management, actively participating in the renewal process, identifying problem accounts, liaising with sales to ensure close customer contact and rapidly responding to any ad hoc needs of any given customer
  • Support team with sales efforts when needed
  • Manufacturing Leadership Summit / Awards customer service and support. This includes liaising with internal or external teams, to ensure proper fulfillment of all elements, as well as communicating with customers throughout the course of the program
  • Revenue generation through renewals and up-selling opportunities for elements included within the Manufacturing Leadership Community
  • Communicate with customers to ensure members are knowledgeable of services and programs
  • Create project plans, timelines and resource allocations for each sponsorship contract
  • Coordinate with all relevant business units within Frost & Sullivan | Manufacturing Leadership to ensure contract fulfillment
  • Manage renewal process, up-sell to new programs
  • Respond promptly to inquiries and requests from members and prospects
  • Manage the lifecycle of a members account from initial sign up
  • Maintain records of customer interactions and transactions
  • Record details of inquiries, comments and complaints as well as details of actions taken
  • Assist in the development, implementation and monitoring of member programs to maximize revenue and identify and present up-sell opportunities
  • Improve customer satisfaction
  • Follow up on customer interactions including post program results and analysis
  • Submit sales orders through Saleslogix ordering system
34

Healthcare Membership & Operations Associate Resume Examples & Samples

  • Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction
  • Provide administrative and project support to the client and staff team, including database maintenance, batch processing, and reporting
  • Collaborate with various SmithBucklin service units including marketing, accounting, IT, and events to provide the best client service possible
  • Serve as staff liaison to committees
  • Coordinate and maintain financial projects, membership dues, registration, etc
  • Maintain and update areas of the association website with current information, benefits, member programs, etc
  • Assist with the preparation of conferences, board meetings, and seminars
  • Demonstrated customer service experience/focus
  • PC experience with Windows operating system
  • Photoshop, Dreamweaver, and/or HTML experience a plus
  • Bachelor's degree from a four year accredited college/university
  • 0-1 year of relevant professional experience
  • Customer service and administrative experience
  • Practical agency or non-profit experience a plus
35

Membership & Operations Associate Resume Examples & Samples

  • Maintain first-rate customer service as the front-line contact to the client volunteers and members to provide service in a timely and efficient manner
  • Build and sustain strong member relations through attentive detail in handling member requests and interactions
  • Provide administrative and project support to the client and staff team, including marketing campaigns and conference planning
  • Participate in the organization of various aspects of the client's educational activities
  • Serve as web site administrator to process frequent updates and help manage content
  • Manage the organization's data and generate reports as needed
  • Coordinate and maintain financial projects and AP/AR
  • Thorough document proofreading and review skills
  • Ability to work independently and collaboratively with a team
  • Demonstrated customer service experience
  • Proficiency with time management and project organization
  • Ability to learn on the fly and juggle many responsibilities in tandem
  • Inquisitive approach and comfort with sharing new ideas
  • Familiarity with social media
  • Knowledge of the Microsoft Office Suite
  • One year relevant, professional experience
  • Practical agency or non-profit experience is a plus
36

Membership & Operations Associate Resume Examples & Samples

  • Maintain first-rate customer service as the front-line contact to SmithBucklin's association client organizations and association members
  • Serve as meeting staff person, assisting client and staff team with all facets of meeting programming
  • Provide membership services support by managing the organization's data and generating reports as needed
  • Write and produce content for meeting programs and other electronic communications
  • Maintain and update areas of the association Web site with current information, benefits, member programs, etc
  • Assist with the preparation of conferences, board meetings and seminars
  • Collaborate with various SmithBucklin service units including Marketing & Communications, Financial Management & Accounting, IT, and Convention and Trade Show Services to provide the best client service possible
  • PC experience with Windows operating system and a variety of software programs
  • Demonstrated customer service experience/focus
  • Previous experience managing website content
  • Database management experience a plus
  • Web editing experience a plus (Dreamweaver or HTML experience preferred)
  • 0-1 year relevant professional experience
  • Practical agency or non-profit experience a plus
37

Membership Management Specialist Resume Examples & Samples

  • Build and sustain strong member and regional relations through attentive detail in handling member requests and volunteer interactions
  • Provide regional support in areas of administration and engagement to increase region vitality
  • Proactive outreach to volunteers, customers, and members in order to provide an exceptional experience
  • Act as the initial point person for queries around regional marketing, education, finance and technology needs (e.g. distribution of regional newsletters, updates to regional website, scheduling regional webinars, etc.)
  • Collaborate with various SmithBucklin service units including marketing, accounting, IT, and events to provide best-in-class client service
  • Onboarding and coaching support for regional leaders
  • Compile statistics on regional health for management
  • Serve as the project manager for annual Leaders Conference
  • Maintain database per established standards
  • Assist with regional website updates
  • Guide committee chair(s) as staff liaison to Chapter Presidents’ and Member Engagement Committees on annual committee activities
  • Driven by client service excellence
  • Database management experience, to include data entry, query building, payment processing and adherence to data standards
  • Excellent project management skills with a strong attention to detail
  • Proficient time management and organizational skills
  • Knowledge of Windows operating systems and Microsoft Office Suite
  • Previous experience managing website content preferred
  • Must be able to travel up to 10%
  • Bachelor’s degree from a four year accredited college/university required
  • 4-6 years of relevant experience, to include membership management, volunteer and/or component relations experience
  • Practical agency or non-profit experience is highly preferred
38

Membership & Operations Associate Resume Examples & Samples

  • Maintain first-rate customer service as the front-line contact to SmithBucklin's Association clients and the Association members; Enhance support and service by responding to customer needs in a timely and efficient manner
  • Serve as membership staff person: manage the organization's data and generate reports as needed
  • Attend annual client conferences and events
  • Collaborate with various SmithBucklin service units including marketing, accounting, IT, and events to provide the best client service possible
  • Proficient in time management and organizational skills with an eye for detail
  • Innovative and comfortable sharing new ideas
  • Preferred database management experience (specifically Socious)
  • Knowledge using Microsoft Office Suite
  • 0-1 year relevant, professional experience
39

Regional Executive, Membership Products Resume Examples & Samples

  • Recruit, hire, manage and develop the regional Membership Products team for Europe, with members in locations to be determined
  • Support corporate global expansion efforts by opening new markets for Membership Products within the region, as required according to corporate strategic plans
  • Develop and manage the Europe regional business plan and budget for Membership Products, in alignment with corporate plans
  • Localize and launch new products and programs within the region according to the existing product roadmap, including immediate support and continued rollout of the DreamTrips Local program
  • Represent regional product and program needs for all new Membership Product development
  • Lead the development and delivery of product training for field representatives throughout the European region, partnering with the Sales team to identify specific needs
  • Partner with Sales Team and Field Leaders as necessary for support of development, launch and ongoing expansion of Membership Products and programs within the region
  • Partner with corporate and regional MarCom team in the development and delivery of all member and merchant communications within the region
  • Partner with corporate Digital team to meet regional needs for the website, local landing pages, and mobile app
  • Participate in corporate Quarterly Business Performance Reviews and annual corporate global strategic planning
  • Periodic travel to corporate headquarters will be necessary to participate in key strategic planning and business performance reviews
  • Minimum of 15 years experience in marketing, business development and sales in both retail products/consumer products and services based companies
  • Proven experience in B2B and B2C business models
  • Minimum of 5 years experience working in Network Marketing, with direct interaction with Field Sales
  • Previous regional leadership in the Europe region comprising marketing, operational and budgetary management
  • Experience building and managing teams in a fast-growth environment of corporate innovation and global expansion, including participation in start-up of regional operations for a multi-national company
  • Team player with outstanding interpersonal skills and proven ability to collaborate and operate effectively within a global corporate operating structure
  • Excellent written and verbal communications and presentation skills
  • BA/BS in Business, Marketing, or related field or equivalent experience
40

Mgr, or, Membership Resume Examples & Samples

  • Strong written, oral and interpersonal communication skills required
  • Strong analytical and organizational ability required
  • Strong PC skills required
  • Medicare MA/MAPD and PDP experience preferred
  • Knowledge of CMS guidance transactional processing preferred
  • Understanding of daily and monthly CMS processing preferred
  • Understanding of BAE, LIS or DSNP processing a plus
41

Senior Manager, Membership Support Resume Examples & Samples

  • Manages the reporting of profit and loss (P&L) (for example, membership income, sales, marketing expense) by monitoring and analyzing performance against plan; making necessary adjustments to business initiatives; and presenting and communicating results to senior management
  • Drives membership acquisition and retention strategies by identifying member experience and operational improvement needs; developing business plans related to execution of key strategic initiatives (for example, win back campaigns, member engagement); providing recommendations to business partners and senior leaders to improve strategies; ensuring communication of programs to relevant stakeholders (for example, Operations, Membership, Marketing) to drive alignment to project initiatives; and developing options and contingency plans to support the business
  • Leads projects related to membership compliance by partnering with cross-functional teams (for example, Tax, Legal, Human Resources) to gain insights on risks that may affect membership processes; benchmarking within the industry to discover best practices for compliance in the changing regulatory environment; assessing financial risks and their impact to the business; developing processes to address legal risks; ensuring process and systems changes (for example, tax changes, document retention) are implemented to mitigate risk exposure; and recommending strategies to senior leadership to drive compliance
  • Leads membership analysis and reporting to meet the needs of the business by partnering with senior leaders to determine key performance indicators (KPI) related to membership strategies and objectives; overseeing timely and accurate reporting processes; aligning reporting processes to meet defined performance measures for membership initiatives; assessing trends and identifying actionable insights to drive improvements; assessing membership performance (for example, new sign-up income, renewals) forecasts; reviewing and identifying the need for specific club (for example, competitive, new clubs, relocations) reports to support data-driven decision making; assessing actual performance and comparing it to forecasts; and making data-driven recommendations to senior leadership to maximize results of membership initiatives
  • Leverages technology and systems to drive performance and membership sales by leading cross-functional teams (for example, Information Systems Division (ISD), Innovations, Operations) to develop and implement key strategic initiatives; measuring the impact of new or enhanced technology to ensure key performance metrics are met; collaborating with project teams to ensure alignment with overall strategies; providing expert guidance on membership specific systems, technology, programs, and business rules to facilitate integration into corporate systems and inform business partners; assessing changing systems and technology needs; and presenting options to senior leadership to drive efficiency and effectiveness
42

Membership & Marketing Insights & Member Research Resume Examples & Samples

  • Lead team to Deliver Analytics, Targeting, and Projections on all Membership Acquisition programs
  • Managing all external list providers and data cleansing, acquisition lists, tools and database relationships (Unica/SAS, Datamail, Axciom, Aimia). All internal BI/IT relationships as they relate to the Membership CRM database and ecosystem
  • Lead team to Deliver Analytics, Targeting, and strategies on all Promotional Membership marketing and retentions programs. Both post-mortem analytics as well as recommendations for go-forward strategies with senior leadership
  • Develop and evaluate new innovative membership marketing acquisition, retention, and engagement strategies and technologies (Channels) to drive Membership Fee income and sales
  • Liaise with Finance to manage the personnel and forecasts around Membership & Marketing expense and margin budgets
43

Head of Marketing & Membership, Amazon Fresh Resume Examples & Samples

  • Lead our end-to-end Customer Experience Program
  • Act as the voice of the customer in understanding their behaviour and needs
  • Lead our “Voice of the customers process” (quantitate and qualitative customer insights) to develop a solid understanding of our customer behaviours and steer/prioritize new actions and projects
  • Run our “Post-launch Fresh plan” to make Fresh the primary grocery destination for our customers, working with Fresh Retail (Selection, Availability, Pricing, Discoverability…), Fresh Tech teams (New CX/DEX features; Voice…), Fresh Ops and CS (delivery experience, post-order experience…)
  • Work closely with the Tech team in charge Fresh Insight (GPT insight) and with the Benchmarking team
  • Act as main JP point of contact for 8 Fresh Tech roadmaps
  • Lead our Delivery Experience Program and Expansion
  • Work closely with Ops, CS and Fresh Tech teams to deliver the best post-order experience (order modification experience, delivery experience, Customer service experience)
  • Develop new delivery options (e.g. unattended delivery, pick-up)
  • Lead Fresh Expansion with Operation teams to increase coverage of Fresh in Japan
  • Lead Marketing, Acquisition and Engagement
  • Lead the development of innovative creative and programs to drive customer acquisition and engagement in the newly launching business
  • Prime Fresh membership program including optimization of the current membership model as well as change to the current model (change of FST, delivery fee, membership; a-la-carte options….)
  • Develop and deliver a rich slate of experiments (A/B testing) for driving customer acquisition and engagement with the program
  • Develop customer acquisition strategy to meet business goals, including program awareness improvement, promotions, offline and online marketing and branding
  • Plan, coordinate and execute innovative marketing initiatives to drive traffic and acquire new customers. Improve the execution through acquisition related metrics, clickstream and campaign data
  • Drive site improvements to completion by coordinating with project managers, web developers, engineers, designers, and other merchandisers
  • Lead the evolution of our current membership model and innovate to launch new models
  • Optimization of the current membership model settings (free shipping threshold, membership fee, delivery fee)
  • Development of new service models (e.g. a-la-carte options, pick-up, other delivery model)
  • The ideal candidate must be able to think strategically and execute flawlessly. S/he should thrive in a culture of decisions based on analytics, be comfortable diving deep into the data, yet able to step-back and communicate both the strategic and immediate implications on priorities
  • He or she will have a proven track record of leading their team to deliver results. Keys to success will be the ability to utilize customer insights and data to build multi-faceted programs and successfully lead high priority cross-functional initiatives by partnering with leadership across Global and JP teams including Tech, Retail, FMP, Ops, CS and design teams
  • The ideal candidate will be able to generate bold and innovative ideas: rapidly testing potential big ideas and quickly scaling winners
  • S/he will have a track record to influence various senior functional teams in different geographies
  • Knowledge of Internet industry in each locale
  • Experience to deal with Global Tech team
  • Curiosity to dig several layers deep into metrics, have an innate desire to understand key drivers and whether they are the correct or best metrics to measure / manage a business or process
  • Bachelor degree and 10+ years of relevant work experience in online marketing
  • Ability to balance requirements with various constraints including resources capacity, budget and scalability and stability impacts
  • Strong oral and written communication skills in English and Japanese, with a demonstrated ability to communicate and build consensus with various internal and external groups and senior leaders
  • Strong data extraction, analytical and problem solving skills; ability to work with large, complex data sets and familiarity with statistics or other analytical techniques; excel skills are required
  • Ability to think strategically, innovative, and creatively using sound business judgment and quantitative skills
  • Experience leading innovation and transformational change in large, technical organizations
  • Masters, Ph.D
44

Global Fresh Membership PM Resume Examples & Samples

  • At least 5 years of experience
  • Solid product management skills
  • 5 years + managing cross-functional teams
45

Assistant, Membership & Operations Resume Examples & Samples

  • Assists with hiring, supervising, and training student employees
  • Assist with the management of software and web based systems; provides support for on-line POS, responsible for membership and locker rental databases and ensures PCI compliance
  • Collaborate with the Facility Coordinators to ensure efficient overall operation of the Lyon University Center and the Health Sciences Campus (HSC) Fitness Center
  • Assist with the processing of alumni donations, gifts in-kind, fundraising and department sponsorships per university guidelines
46

Mgr Membership & Accounting Resume Examples & Samples

  • Manages and prioritizes staff workload and allocates resources to new work assignments and ensures critical dates, service level agreements, and performance guarantees are met
  • Leads large scale, cross-functional initiatives that are intended to drive performance improvement, financial gains, customer satisfaction and improved compliance
  • Performs detailed analysis of data, workflows, policies, and procedures, organization of staff, skills and other potential solutions in order to execute initiatives; oversees the preparation of data and documents and related analyses and provides analyses to management, committees, auditors, or requesting entities
  • Leads technical projects and utilizes knowledge and experience to leverage IT solutions and partners with Health Net ITG, Project Management Office (PMO), and Third Party Entities to complete project or technical related activities
  • Understands the project/system development life cycle and oversees support staff in completing each phase of life cycle including the following tasks: initiating a project, project planning, requirements gathering, reviewing design, user acceptance testing, training, and implementation activities
  • Oversees departmental projects which include dashboard reporting, status reporting, resource allocation, and department communications
  • Writes and delivers communication to all levels of organization to ensure support, awareness and effectiveness of process improvement initiatives
  • Interacts and partners with Employer Groups, Third Party Administrators, and Government Agencies to implement, monitor, and maintain a data exchange with Health Net
  • Facilitates the optimization of business unit performance by enhancing alignment of policy, process and technology, and designing/implementing for future business needs
  • Ensures compliance with company policies and government rules and regulations; develops and implements policies and procedures to provide control over and minimize areas of financial risk
  • Assists with associate development, evaluation, motivation, counseling and discipline of direct reports and trains new associates as needed on enterprise and department procedures/tools
  • Five to seven years related experience required; previous experience in the health care and/or insurance industry highly desired
  • Three to five years of experience in membership eligibility and accounting operations and/or customer service within a government run healthcare program preferred
  • Two to three years of experience in supervising associates
  • Strong training, presentation, and facilitation skills
  • Knowledge of applicable systems, software, databases, including experience with data analyses and manipulation in Access and Excel or similar applications
  • Ability to interact, build and foster relationships with all levels of individuals and groups, internally and externally
  • Ability to develop creative solutions or approaches to issues
  • Ability to develop associates and instill a culture of quality
  • Ability to lead and manage teams of associates at various levels
  • Ability to manage multiple projects and activities and meet deadlines in a fast-paced dynamic environment
  • Ability to motivate, influence and persuade others
  • Analytical skills with attention to details
  • Knowledge and understanding of financial and accounting concepts and principles, financial analysis, financial modeling and statistics
  • Ability to successfully lead cross functional meetings
  • Ability to manage conflict and confrontation
47

Membership Consultant Resume Examples & Samples

  • Bachelor's degree in sales, marketing or equivalent discipline, or equivalent B2B work experience, is preferred
  • At least 3 years of experience
  • Track record that demonstrates exceptional ability to obtain new business or grow existing business relationships
  • Background of success in a virtual environment
  • Candidates should reside within 50 miles of the primary city indicated, work from their home office, and be willing to travel frequently for in-person Client visits (valid driver’s license required)
  • Extensive travel required to manage territory and meet with Clients – up to 50%– across a geographic region
48

VP, Membership Resume Examples & Samples

  • Bachelors’ degree required. Master’s degree preferred
  • A minimum of 5 years’ experience as a successful leader within a large, federated organization; member-driven and/or hospitality field a plus
  • Understanding of branch life and how to operationalize a program in a branch
  • Ability to distill complex ideas into simple protocols, systems and standards, translating community needs, demographic shifts and industry trends into product development
  • Knowledge of content leadership, subject matter expertise, pricing/sales and customer retention, program development, needs assessment
  • Develop the strategy to support and enable branches to create the best possible experience for our members. Provide the vision and resources that drive member satisfaction, recruitment and retention
  • Work with Chief Operations Officer (COO) and senior leadership to refine our membership model in order to maximize our potential for growth in NYC, increase our revenue, and enhance our engagement strategy. Help members pursue a path of membership, philanthropy and volunteerism
  • Promote growth and innovation by creating a clear vision and strategy for short and long-term success. This includes reviewing comparable entities that have member-driven revenue, analyzing their trends, and utilizing this data to best position our Association
  • Define our competitive advantage in the NYC market. Collaborate with the VP of Health and Wellness, VP of Youth & Community Development, VPs of Field Operations and Executive Directors to develop community and branch profiles to inform overall recruitment and programming strategy
  • Provide supervisory oversight of the Membership Department, and direction to the Membership Cabinet
  • Understand the City’s demographic shifts and craft strategy for how best to respond both locally at the branch level and in general for the Association
  • Leverage social media to connect with our members, employing the appropriate platforms and tactics by demographics
  • Responsible for all systems, content, processes and policy creation
  • Ensure ongoing audits and site visits. Routinely collect, manage and interpret membership data
  • Understand trends in the fitness and hospitality industries to inform our work
  • Support the COO and senior leadership in achieving strategic goals for the organization, including but not limited to support revenue/membership at the branches, and improving program quality, fidelity, and participation at the branches
  • Collect and analyze data to inform the strategic direction of both branch and Association work
  • Connect with the community to ensure the demand for programs and services matches need and that our solutions will have a sustainable, lasting impact
  • Partner with the Chief Marketing and Communications Officer to develop successful citywide and hyper-local membership marketing strategies
  • Drive member loyalty, and create opportunities for member engagement
  • Partner with Senior Vice President of Programs to ensure retention of members and participants. Provide insight into popularity/satisfaction, and areas for improvement. Ensure well-versed in underlying rationale/strategies driving overall program strategy
  • Work with Human Resources at the Association Office on learning and development initiatives
  • Work closely with and support Field Operating VPs and Executive Directors to help their branch meet their goals
  • Collaborate with YUSA peers and leaders as the representative from NYC on all matters regarding membership and strategy
  • Analyze prospecting activity and provide targeted strategy to increase membership and participation. Analyze current member needs and to help inform Health & Wellness and Youth & Community Development priorities
49

Membership Consultant Early Tenure, Outbound Resume Examples & Samples

  • Engage new OPEN clients, build trust by serving as an advocate for Card Members
  • Articulate OPEN’s value proposition, establishing credibility and rapport with clients
  • Ability to build a value proposition through effective probing and understanding of the customers’ business model
  • Ability to build and leverage relationships with internal colleagues to achieve desired results
  • Client centric focus; Ability to exceed client expectations while delivering on goals
  • Broad industry awareness of external events, factors and competitors that could impact American Express client partnerships
  • Positive “can-do” attitude with a strong work ethic and attention to detail
  • Strong computer skills; experience in Salesforce, Excel, Word, PowerPoint, Outlook
50

International Membership Rewards Resume Examples & Samples

  • Work alongside product managers in launching new products, managing product releases, and on-going product enhancements across 21 international markets
  • Design product requirements, compose documentation and complete testing ensuring all components are kept up to date
  • Conduct customer usability research and leverage insights to measure product effectiveness in order to determine future development priorities and evaluating the impact of prior releases
  • Responsible for maintenance, user support, and activities associated with the MR website globally
  • A passion for all things digital
  • Results driven, good at problem solving, proactive and a strong team player
  • Excellent communications skills both verbal and written
  • Good analytical skills with excellent attention to detail
  • Able to multi-task various projects and tasks at one time
  • Good IT and Microsoft Office skills (i.e., Excel, Word and PowerPoint)
  • Strong global mindset
  • Familiarity with the agile development methodology
  • Knowledge of e-commerce or loyalty is a plus
51

Program Manager, Professional Membership Resume Examples & Samples

  • **This is a temporary assignment that could last between 4-6 months.****
  • Manage logistics and registration for leadership, functional and special interest committee meetings and teleconferences
  • Manage processes for nominating and electing Council officers, at-large members and assembly delegates; appointing committee members; and submitting nominations for AHA positions and awards
  • Monitor recruitment and retention of Professional Members on an overall basis and for assigned Scientific Councils
  • Manage revenue and budget for established portfolio while identifying potential cost savings and revenue gains
  • Management of project timelines, deadline compliance and effective communication and dissemination of both
  • Establishing trusted communication with volunteers and anticipate needs and expectations
  • Bachelor Degree from a four year college or university
  • Minimum of two (2) years of project management experience in a professional business setting
  • Ability to manage multiple projects simultaneously in fast-paced environment
  • Ability to work independently and meet established deadlines
  • Knowledge of Microsoft Applications (Word, Excel, Power Point, Outlook)
  • Excellent verbal and written communication skills as well as exceptional customer service skills
  • Prior Non-profit experience
  • Demonstrated collaboration and teamwork
52

Manager Membership Marketing Resume Examples & Samples

  • Plans, develops, implements and evaluates for effectiveness a variety of marketing initiatives utilizing targeted messaging and delivery methods designed specifically for recipient audience
  • Prepares and oversees development of collateral materials including copywriting, design, budget, premium fulfillment processes and production
  • Creates assessment instruments to measure the performance of marketing and promotional initiatives
  • Analyzes program and event effectiveness through various means such as focus groups, financial analysis, sales history, and surveys
  • Strategically markets events, activities, and accomplishments to enhance the reputation and support Association initiatives, campaigns and program activities
  • As a role model, works collaboratively with other university organizations and ASU in general to lend additional support and continuously present positive and supportive communications and/or messages to all stakeholders
  • As a representative of both the Alumni Association and ASU, acts as a leader and role model by actively participating/attending a variety of university events and strongly promoting the ASU community by supporting university spirit and pride initiatives
  • Oversees creation and production of marketing communications materials and collaterals including, but not limited to: brochures, promotional announcements, flyers, advertisements, presentation folders and videos to ensure coordination of themes throughout all materials
  • Works in collaboration with other areas to produce all aspects of direct marketing campaigns; coordinates fulfillment of member benefits to ensure accuracy and timeliness of gift distribution
  • Manages all aspects necessary to produce quarterly membership newsletter including, but not limited to: gathers material, writes copy, establishes timelines, gains approvals and manages design, printing and postage
  • Plans, develops, manages and evaluates a variety of annual membership programs and campaigns designed to recognize, remind and solicit membership
  • Organizes and executes events in conjunction with membership acquisition and retention programs and campaigns
  • Assesses marketing communications needs of various entities and offers recommendations for creative development and production criteria
  • Manages bid, project plan and proposal process for outside vendors in connection with each marketing campaign
  • Maintains budget spreadsheet and budget information for all marketing communication work produced and assists in the annual budgeting process
  • Oversees production specifications and processes to ensure most effective use of internal and external resources
  • Provides weekly membership campaign status reports
  • Maintains close working relationships with counterparts at other universities to share ideas and remain current regarding strategies and initiatives used to attract and retain alumni members
  • Demonstrated knowledge of marketing principles and practices
  • Demonstrated knowledge of publication format and editorial practices
  • Demonstrated knowledge of management of supervisory principles and practices
  • Demonstrated knowledge and skill in the use of software related to marketing communications
  • Experience in organization and attention to detail
  • Experience in budget preparation and forecasting
  • Experience in accessing data on target audiences
  • Experience in measuring marketing practices and events
  • Experience in planning, analyzing and coordinating activities and establishing priorities
  • Experience in establishing and maintaining effective working relationships
  • Evidence of effective written and verbal communication
  • Experience in working effectively in an environment subject to changing priorities and potentially conflicting deadlines
  • Experience in applying strong organizational skills to manage multiple concurrent projects
  • Experience presenting consistent messaging, communications, and efforts designed to build and foster strong stakeholder support and awareness of the alumni, university and all its associated organizations
  • Experiencee in fostering and modeling strong customer service methods, culture, and practices
53

Marketing Manager, Professional Membership Resume Examples & Samples

  • 50% of time will be spent increasing and maintaining Professional Membership through Acquisitions and Renewals, Scientific Meeting abstract submission and attendance, Scientific Publishing subscribers and Research applicants by coordinating, developing and directing all functions for marketing Scientific Councils, assigned conferences, journals/books and/or research programs
  • Prospecting additional Professional Members by Identifying and expanding Data Base for additional market reach
  • Increasing membership retention and overall membership market share
  • Manage market planning, print design and production, direct mail, e-mail campaigns, advertising, web content development, on-site signage and promotional programs as well as all other aspects of marketing and any research studies needed
  • Manage revenue and budget for established portfolio while identifying potential cost savings and revenue gains
  • Manage project timelines, deadline compliance and effective communication and dissemination of both
  • Submit articles, obtain content and images, submit them for science and editorial review, coordinate content for design, review proofs, post final versions online and create bulk emails to send to all members as well as track all expenses
  • Establish trusted communication with volunteers and anticipate needs and expectations
  • Bachelor’s degree in Marketing, Advertising, Communications, or related field
  • Minimum of four (4) years of related experience
  • Strong knowledge of Microsoft Office Products (Word, Excel, PPT and Outlook)
  • Ability to work independently with excellent time management skills
  • Knowledge of managing budgets
  • Ability to work in a team environment and communicate effectively with staff
  • Excellent verbal and written communication skills with the ability to present to management effectively
  • Comfortable with ambiguity and strong attention to detail
  • Demonstrated ability in print marketing, design and delivery
  • Must be able to travel overnight approx. 15% of the time
  • Basic HTML and web development knowledge
  • Experience marketing to Membership Associations and Healthcare Marketing
  • Experience in posting messages via social media platforms, including: Facebook, Twitter YouTube, Vine, Instagram
  • Ability to think strategically from a social media perspective, where you can create marketing plans and prepare result reports based on the available social media data and present findings
54

Membership Associate Resume Examples & Samples

  • Sales or fundraising experience
  • Proven organizational skills and process management
  • Ability to work well under pressure, in a fast paced environment
  • Solution-focused problem solving
  • Ability to handle multiple projects simultaneously
  • Ability to think and act proactively
55

Manager, / II Membership Resume Examples & Samples

  • Audits to monitor efficiency and compliance with policies; prepares specialized reports
  • May be assigned to special project work consistent with the role and dictated by the needs of the business
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports. Performs other duties as assigned
  • Audits to monitor efficiency and compliance with policies
  • Prepares specialized reports, serves as mentor to lower leveled managers
  • Serves as subject matter expert for other areas of the company as well as within the department
  • Has accountability for deliverables of a third party or vendor
  • Manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs
56

Membership Consultant, Mega Trigger, Outbound Resume Examples & Samples

  • Continuously assess and forecast client spend potential
  • Maintain deep knowledge of OPENs continuously evolving products, services and benefits
  • Foster strong relationships with activation and customers service professionals, ensuring a positive and seamless resolution of client issues
  • Manage all client interactions with a customer-centric mindset, upholding the American Express OPEN brand
  • Prior consultative sales and account development experience, preferably in an outbound call environment
  • Demonstrated ability to identify potential client growth opportunities and drive results through creative problem solving
  • Ability to build rapport and credibility
57

Membership & Operations Specialist Resume Examples & Samples

  • You possess professional and concise written and verbal communications skills
  • You exhibit a mastery of time management and organizational skills
  • You display a proactive approach to process improvement
  • You demonstrate the ability to apply sound business judgment related to conflict resolution
  • You have the ability to build strong relationships with volunteer leaders
  • You have the ability to travel approximately 15%, both domestically and internationally
  • 3-5 years of experience within a nonprofit or association, to include operations and membership management
  • Membership development and tradeshow experience is a plus
  • Database experience and website editing skills is a plus
58

P/T Membership Marketing Internship Resume Examples & Samples

  • Fulfill membership campaigns (by postal mail) with premiums
  • Run database reports to generate fulfillment lists
  • Assist with the circulation of the IU Alumni Magazine, including delivering boxes of magazines to campus offices
  • Research address information and submit record updates as necessary
  • Demonstrated organizational skills and keen attention to detail
  • Experience with the Microsoft Office Suite, including Word and Excel
  • The ability to work in a team-oriented, professional environment
  • The ability to lug boxes up to 40 pounds
  • A valid driver’s license with the ability to be insured by Indiana University
  • A sense of humor
59

Senior Manager, Commercial Membership Rewards Resume Examples & Samples

  • Lead and manage key Commercial Membership Rewards initiatives, including driving alignment across existing MR programs for Corporate and Small Business customers
  • Develop business centric features and user experiences based on customer insights and shareholder goals
  • Develop impactful strategies and campaigns to increase engagement and satisfaction with the program; partner closely with Customer Marketing and the Field organization to bring these to Card Members
  • Identify business-relevant reward partnerships and offers
  • Lead 1 analyst on various projects and workstreams
  • Strategic, creative thinker with a demonstrated customer focus and desire to understand and relate to Card Members' needs and the ability to assess and leverage customer insights to drive program strategy
  • Collaborative partner with strong cross functional leadership and influence management skills
  • Innovative marketing mindset with exceptional oral and written communications skills
  • Strong analytical skills with ability to understand data and develop insights and recommendations
  • Strong project management skills and ability to drive business results
  • Ability to operate independently and proactively; take initiative and be comfortable with less defined and rapidly changing business challenges
  • Previous experience in product or program innovation is desired along with an understanding of the business customer
  • Membership Rewards experience is a plus
60

VP Commercial Membership Administration Resume Examples & Samples

  • Through the MA Executive Directors and support staff Directors, you will provide strategic guidance and leadership to the operations of Commercial Membership Administration located in California and Colorado for the Small, Mid, Large, Strategic, and National Lines of Business (LOB) for six Kaiser Permanente Regions
  • Negotiating with and influencing Regional VPs and Directors to determine near and long term goals as well as help regions with divergent interests to reach alignment and to agree to work and allocate resources to meet these goals
  • Through interaction with the HPSA VP’s and Directors, Sales and Account management, and Compliance VPs, you will ultimately be accountable for the resolution of Commercial MA member escalations through the allocation of resources, initiation of work to determine root cause analysis, creation of business cases for longer term solutions, and requests for system changes
  • Interacting with the sales and products VP’s to proactively understand changes that will be required to support product mixture and members
  • Guiding Executive Directors, financial planning, and process improvement professionals to ensure staffing models are adequate and business cases for additional or reduced staffing are created and implemented to ensure maximum productivity and cost effectiveness while maintaining quality customer service, including member perception, membership growth, and retention and revenue. Influencing regional VPs and Directors to support this work
  • Overseeing detailed reviews of the budget with ED and the direct reports of the Director, reporting on and accountable to SVP for justification of any budget variance. This will impact, amongst others, group members, regions planning for recharge, CFO’s for quality and timeliness of revenue, and Claims in regard to quality of information to members
  • Providing executive leadership and sponsorship of system conversions and operations migrations to common processes across Program Office and the regions, including implementing new processing tools for Membership Administration service centers. You will also work with the IT VP and systems support partners and EDs to plan and understand operational service changes as result of system changes, supply resources, teams for requirements and testing, and working with process improvement teams to understand processes and align system changes with improved customer service and improved operation
  • Partnering with IT leadership in developing a long range technology plan, evaluating and recommending new technologies from a MA perspective to improve efficiency, cost effectiveness, customer service and the quality of the shared services work environment. An example of this is in the sponsor role that the VP will play in the introduction of a new membership system. With their ED direct reports they will review and determine the most effective technology solutions and will ensure that the MA workforce has the capacity and capability to support and use the new technology. The VP will communicate with regional VP’s to negotiate new service levels and to help lead them through this change
  • As a Shared Service leader, you will negotiate with and influence regional VP’s, Directors, and CFO’s to ensure that cost, quality and service performance goals are met. Meeting SLA’s to ensure positive impact on the regions perception of shared services as well as a positive financial impact on the regions
  • Sponsoring and promoting Customer Account Services (E-Capabilities) activities; driving expanded capabilities in this arena that better serve the members and purchasers while improving operations and reducing overall cost. Through the Commercial ED led teams, you will survey the market to understand competitor offerings for customer self-service, identify gaps at Kaiser Permanente, plan and create business cases to implement self-service offerings. You will ensure the team works with brokers and account management for communication to all customers to influence adoption of new self-service tools as a significant driver of customer satisfaction
  • With the VP of Medicare, you will be responsible for joint ownership of the overall Membership Administration budget of over $110M. Working with the VP of Medicare and Membership Administration ED’s and VP, MABA to set and met budgets, ensuring accuracy to avoid a negative impact to the Kaiser Permanente regions
  • A bachelor’s degree in business administration, accounting, economics, or other business-related field; a master’s degree is preferred
  • At least ten to fifteen years of progressive leadership experience with large operational organizations in membership administration and enrollment
  • Strong subject matter expertise in health benefit products and programs, products, services, regulations, and CMS
  • Demonstrated experience in large scale project management, technical, and business projects
  • Knowledge of the U.S. health care industry including familiarity with the sale and distribution of health benefit products and programs
  • A clear understanding of the forces that influence change in the health benefits market and the ability to define the business strategy implications of these changes
  • Demonstrated leadership skills, specifically a high level of initiative, results orientation, and collaboration
  • Demonstrated competency in the areas of change management, influence, negotiation skills, staff development, coaching, and motivation
  • The ability to influence and motivate interdisciplinary teams and individuals who do not have a direct reporting relationship
61

Membership Concierge Coordinator Resume Examples & Samples

  • Answer the Membership phones and direct calls to the appropriate Membership team member. Take complete and accurate messages
  • Interact with Members, guests, area realtors and visitors; offering warm welcomes, requested information, directions and fond farewells
  • Know and share general knowledge of the property, policies and procedures, operating hours and current events property-wide
  • Serve our Members and their guests by making reservations to the amenities and suggesting activities and services to upsell and enhance their experience and generate revenue in our outlets
  • Administer the Member Unaccompanied Guest Pass policies and procedures for the Club
  • Work with our reservations team to know when Members or their guests are staying in our hotel. Contact the guest and offer services to make reservations during their stay and place a welcome note at the front desk when they check-in
  • Assist with event planning, event name tags, reservations, and hosting Member events. This position will work closely with the Membership Catering Coordinator, Yacht Club Management, Director of Membership, and Summit Rock to oversee the coordination of membership BEOs and the fulfillment of the membership event
  • Match members with Event Planners and make the introduction. Follow the event to completion and check in with the Event team and the Member throughout the process to ensure expectations are met
  • Communicate with vendors and maintain relationships; working closely with the Membership Catering Coordinator
  • Document the Club communication history in binders
  • Maintain/organize database of Member e-mails in Constant Contact
  • Assist with direct mail projects or large mailings, including invitations to Members
  • Ensure vendors receive payment by coding invoices, submitting check requests and managing checkbook system for Member relations items
  • Work with our Marketing team to ensure the Member’s website is updated with correct information
  • Attend meetings as needed for events for both Membership events and Independent Member events. Attend Staff or BEO meetings when appropriate
  • Assist Director of Membership including possible site visits with potential Member candidates
  • Maintain a good rapport with all Managers and associates to ensure a smooth resolution of all Member/guest concerns
  • Maintain membership collateral including, but not limited to, prospect and orientation packets, brochure supplies, and guest passes
  • Contact new Members to pick up or mail their temporary/permanent Member cards. Coordinate the orientation process to ensure a smooth transition into the Club for new Club Members
  • Issue temporary Member cards to Members once they have identified themselves and been verified as a Club Member. Order new Member cards when necessary
  • Greet prospects and area realtors, taking accurate information and completing a Membership Interest Card to pass along to the Director of Membership
  • Open the Membership office; turn on lights, music, assure general cleanliness of area and bathrooms
  • Obtain notary license and have the ability to provide notary services to the membership
  • Position requires flexibility of schedule, creativity, social and interpersonal skills, decision making ability, initiative and sense of urgency. These skills are required in order to address the daily items/issues which occur on a daily basis within the Club and Resort
  • Strong interpersonal, multi-tasking and prioritizing skills
  • Organizational and follow-up skills
62

Membership Rewards Coordinator Resume Examples & Samples

  • Fully Bilingual (Spanish / English)
  • Exceptional verbal/written communication and presentation skills
  • Knowledge in marketing, campaign management
  • Self-starter, resourceful, logical and creative problem solver Strong relationship building skills
  • Ability to thrive in a demanding and multifunctional work environment
  • Decision maker with leadership experience
  • Strong negotiation and influencing skills
  • Detail oriented with solid analytical skills
63

Membership Administration Analyst Resume Examples & Samples

  • Compiles, calculates, prepares, and distributes ad-hoc and standardized reports for Membership Administration resources and external departments
  • Participates and represents the department on national and regional project teams, acts as lead when required
  • Primary point of contact for tracking, reconciling, and monitoring of third party vendor reports
  • Reviews and provides input into RFPs
  • Participates in developing operating policies and procedures in conjunction with management
  • Works with groups, vendors, and other departments on a national and regional level as needed to achieve work objectives
  • Provides analysis of problem areas through identification of root causes, interim actions, and long term solutions
  • Utilizes software applications to develop management reports
  • Maintains and updates system dictionaries within the TMS system
  • Coordinates system downloads that are required for electronic data at national and regional levels. Performs other duties as assigned
  • Two (2) years of experience in using data base tools to create queries that support management analysis and reporting required
  • Two (2) years of comprehensive knowledge of automated financial systems required
  • Two (2) years in an analytical capacity required
  • Experience resolving complex business and technical system issues
  • Strong analytical and communication skills (verbally and written)
64

Membership Services Associate Resume Examples & Samples

  • Schedule & hold meetings with influencers & their teams throughout membership
  • When member expresses doubt about renewal; escalate to Director or HBI Exec
  • Ensure member credentials/orientations occur in timely fashion
  • As directed by Lead, complete Welcome Packages for members (key contacts at beg of membership, or new to org)
  • Promote conference/retreat attendance as necessary (send invites, etc.)
  • Manage A/R effectively – 60 days
  • Properly mapping member to research & to maintain up to date membership list for acct portfolio
  • Schedule conference calls (orientations, mapping, audit calls, renewals)
  • Conduct CRM courtesy calls (Primary liaison for members)
  • Perform daily support for members needs
  • Superior time management skills and strong attention to detail
  • Excellent follow-up and communication skills (verbal and written)
  • Superior organizational skills with ability to prioritize and multi-task
  • Sales experience preferred
65

Guest & Membership Services Associate Resume Examples & Samples

  • *Please note, you can only interview for one position at a time***
  • Strong problem solving skills and ability to remain calm under pressure
  • Maintain exceptional knowledge of Membership and ticket promotions, benefits, and prices. Handle Member inquiries, process and renew Passes, troubleshoot issues, and resolve any complaints
  • Demonstrate self-sufficiency, confidence, professionalism, and decision-making skills in service recovery (complaint) situations for the entire Resort. Maintain Guest feedback database
  • Operate computerized point-of-sale and order entry system with confidence to sell and troubleshoot tickets and Memberships. Use creative thinking to perform complex or unusual transactions
  • Handle cash, credit card, and check transactions ensuring all PCI policies and procedures are followed at all times
  • Check in school groups, ensuring full payment is received and student to chaperone ratios are met
  • Provide individualized information and suggestions about LEGOLAND California Resort and local tourism
  • Perform opening and closing routines for the department as defined by the Standard Operating Procedures; ensure cleanliness in Guest Services/Membership Services area
  • Assist in any other areas of the Admissions Department (Turnstiles, Tolls, Ticket Booth, and Parking Lot) as needed
  • Work closely with Security department, following safety protocol at all time, and assisting with bag checks and reuniting lost children as needed
  • Sort, log, and return any lost property
  • Cash handling experience is required
  • Customer service experience, including service recovery responsibilities, is essential
  • Theme park experience preferred
  • Computer skills (Word, Excel, e-mail, Power Point) are an advantage
  • Excellent organizational skills, planning skills, and ability to execute multiple tasks
  • Self-motivation and demonstrated initiative is imperative
  • Lead by example with a demonstrated history of supporting colleagues, a team player
66

Membership & Operations Associate Resume Examples & Samples

  • Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction through phones, emails, and face-to-face contact
  • Serve as membership staff person: managing the organization's data, assisting with new member recruitment, liaising with a network of client chapters and generating reports as needed
  • Coordinate and maintain financial projects, membership dues, publications orders, registration and AP/AR
  • Write and produce content for association member e-newsletters and other electronic communications
  • Maintain and update areas of the association website with current information, benefits, member programs. etc
  • Collaborate with various SmithBucklin service units including marketing, accounting, IT, and convention to provide the best client service possible
  • Provide additional administrative and project support to the client and staff teams
  • Capable of working without guidance
  • Knowledge of Microsoft Office Suite, including proficiency in Excel
  • Database management experience (Socius preferred)
  • Experience using Constant Contact desired
  • Self-motivated and efficient
  • 0-1 year of full-time, relevant professional experience
67

Membership Analyst Resume Examples & Samples

  • Proficiency in HealthTrust systems (HOME, SSR) preferred
  • Excellent communication (verbal and written) required
  • Excellent interpersonal skills to manage and communicate with staff at various levels across the organization
  • Experience in data entry with a high accuracy level
  • Project management skills to meet stringent deadlines preferred
  • Understanding of the IT environment essential because the Membership system is integral to all HPG systems
68

Contracts & Membership Analyst Resume Examples & Samples

  • Responsible for accessing, analyzing, and interpreting all data for the Good Neighbor Pharmacy program
  • Identify trends and make recommendations related to contracts, onboarding, digital utilization, product sales, and membership based on data-driven analysis
  • Responsible for managing and generating reports on a weekly, monthly, quarterly, annual, and ad hoc basis
  • Ensures accuracy and timeliness of data being reported
  • Manages monthly updates of membership activities including changes in regional membership, additions/deletions, program revenue, expense, and cluster advertising
  • Evaluate data in onboarding dashboards to identify sales prospects and areas for increased efficiency
  • Compile required data for Monthly Business Reviews
  • Analyze promotional campaign metrics
  • Manages, maintains, and distributes membership reports to key stakeholders within ABDC and with appropriate vendor partners requiring membership information
  • Communicates results to executives, internal departments, and field sales associates
  • Assists with the development of presentation materials for regional and national meetings, trade shows, and conventions
  • Organizes projects and maintains planning to ensure issues and milestones are met
  • Consistently improve methods to track information and membership
  • Interacts with associates from internal departments such as Supply Chain Management, Information Technology, Marketing, Sales Operations, and Legal; interacts with field sales organization, outside vendors, and pharmaceutical manufacturers
  • Knowledge of the pharmaceutical industry
  • Understanding of AmerisourceBergen retail programs
  • Thorough knowledge of AmerisourceBergen policies and procedures
  • Ability to communicate effectively, both orally and in writing
  • Ability to interpret complex material into easily understood analysis
  • Strong organizational and analytical skills; attention to detail
  • Must be passionate about customer experience and process efficiency
  • Strong computer skills necessary to operate effectively with company systems and programs
  • Comfortable operating in a deadline-driven environment
  • Strong navigation of multiple systems and the consolidation of data from various sources
  • Advanced knowledge of Microsoft Office Suite, especially Excel
69

Mgr-membership Travel Resume Examples & Samples

  • Define and deliver on the strategic intent of TLS analytics team
  • Manage multiple analytical projects and BAU reporting and analysis deliverables to global customers across 24 markets
  • Own strategic and tactical deliverables across Analytics team – performance reporting; Incentives analytics; VOCM analytics; Customer analytics – segmentation, treatment, test & control; etc
  • Partner with customers to understand business requirements, develop hypothesis, and execute fact based analysis that help the markets in making decisions
  • Understand underlying systems used by business and use them effectively to meet analysis requirements
  • Take part in frequent senior leadership updates to review work deliverables
  • Manage work prioritization in the team to meet customer expectations
  • Team administration of 20 people (People Leaders & Business Analyst) - coach individual team members, provide development feedback, and own administrative responsibilities
  • At least 8-10 years experience in reengineering and business transformation, handling multiple analytical and reporting projects
  • Strategic mindset and big picture thinking to be able to develop hypothesis, size opportunity, and align with stakeholders
  • Excellent communication skills to be able to put forth ideas, engage team members and customers, and drive decisions
  • Demonstrated ability to teach, facilitate, and communicate effectively, including coaching and mentoring of team members to successful completion of projects
  • Proven experience of collaborating & influencing at senior management level
  • Advanced Degree in Statistics, Mathematics, Operations Research or In a Related Quantitative Field
  • Strong Background and Interest in Quantitative Business Analysis and Statistical Modeling Techniques with Experienced In Handling Large Data Sets
70

Membership System Support Manager Resume Examples & Samples

  • Leading the organization: Establishes departmental strategy and tactics, and contributes to operational area's strategy formulation and execution
  • Encourages employee development by providing growth/learning opportunities
  • Coordinates planning activities with team members to accomplish goals allocate resources and track results
  • Managing Business Processes: Measures and monitors the execution of department and processes. Initiates and evaluates required business process improvements in order to achieve business results and appropriate solutions for customers
  • Managing Finances and/or Projects: Manages financial aspects of the department; accountable for direct budget
  • Managing HR People Processes: Manages HR/People processes for the department including performance management, resource management, compensation planning and administration, objective setting/alignment, employee development/coaching and training. Responsible for management of day to day operations of a department or area
  • Minimum five (5) years of progressively responsible management experience in following areas: planning, budget/financial management, staffing
  • Minimum five (5) years of IT or related experience
71

VP, Membership & Programs Resume Examples & Samples

  • Bachelor's degree in human services, business, social services or equivalent; Master’s degree preferred
  • Eight or more years of professional, management experience in the YMCA or another large nonprofit preferred
  • Knowledge and experience in all aspects of wellness and youth programming operations, including staff supervision and development, membership practices, program development and implementation, volunteerism, facility and property management and financial practices
  • Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff, and demonstrated values-driven leadership skills
  • YMCA Organizational Leader certification preferred
  • Supervises the Membership and Program directors, and their more than 250 collective staff members, to assure sound operations across the Family Center and its programs. Provides leadership and direction by coaching, developing and monitoring the performance of directors to assure optimal service to all Family Center members and program participants
  • Demonstrates his/her personal commitment to community benefit through leadership participation in the Annual Campaign and ongoing philanthropic initiatives in service to the community. Working with the rest of the senior management team, the incumbent actively and directly engages staff in understanding, embracing and working to advance the Y’s cause
  • Models relationship- and team-building leadership skills in all interactions with staff, volunteers, members, and the community, including the Board of Directors and Board committees
  • Applying external marketplace and internal data, identifies and develops strategies for membership engagement, growth and retention, as well as innovative designs and approaches for programs that meet changing needs of the communities we serve
  • Manages annual operating budgets for membership and programs and monitors monthly financial performance to assure that revenue targets are met and expenses are controlled
  • Ensures the strategic operational growth of the YMCA through program expansion, member recruitment and retention, pricing strategies and collaborations, working through staff to optimize the application of their talents and skills to advance the Y cause
  • With the rest of the Y management team, work to identify, engage and cultivate relationships, including those leading to potential partnerships, collaborations or acquisitions
  • Identifies new expansion programs, including with prospective partners, to accomplish YMCA goals, and works with staff groups to develop and implement them. Fosters a climate of innovation to develop member-focused programs and leads membership and program staff in the planning, development and implementation of new initiatives and activities
  • Provides regular performance reports to the Leadership Team, Board of Directors and Board committees
  • Provides staff leadership to assigned committees of the Board of Directors
  • Implements and oversees a program evaluation system to ensure consistency with the Y’s cause and standards, and manages regular membership satisfaction feedback processes, applying feedback to advance continuous service improvement
72

Membership Services Associate Resume Examples & Samples

  • The Council customer service and support. This includes conducting initial on boarding call, activating new accounts, conducting monthly reach out, conducting 2X per year customer satisfaction surveys and reporting results of the survey to management, actively participating in the renewal process, identifying problem accounts, liaising with sales to ensure close customer contact and rapidly responding to any ad hoc needs of any given customer
  • Support team with sales efforts when needed
  • Council Events and support. This includes liaising with internal or external teams, to ensure proper fulfillment of all elements, as well as communicating with customers throughout the course of the program
  • Revenue generation through renewals and up-selling opportunities for elements included within the Council’s Community
  • Communicate with customers to ensure members are knowledgeable of services and programs
  • Create project plans, timelines and resource allocations for each sponsorship contract
  • Coordinate with all relevant business units within Frost & Sullivan to ensure contract fulfillment
  • Manage renewal process, up-sell to new programs
  • Respond promptly to inquiries and requests from members and prospects
  • Manage the lifecycle of a members account from initial sign up
  • Maintain records of customer interactions and transactions
  • Record details of inquiries, comments and complaints as well as details of actions taken
  • Assist in the development, implementation and monitoring of member programs to maximize revenue and identify and present up-sell opportunities
  • Improve customer satisfaction
  • Follow up on customer interactions including post program results and analysis
  • Submit sales orders through Saleslogix ordering system
  • 1-3 years plus of customer service and fulfillment
  • 1-2 years of sales experience preferred
  • Excellent project management skills and attention to detail
  • Ability to multi-task and liaise with multiple business units internally to ensure project execution and success
  • Mastery of word, excel, and powerpoint
  • Superior phone manner
  • Potential travel 3-5 times per year (domestic and international)
73

Membership Rewards Marketing Analyst Resume Examples & Samples

  • Serve as core team member who will help define the marketing strategy for MR card spend and customer loyalty perks and rewards campaigns
  • Manage the calendar and support the development of targeted one-off campaigns
  • Maintain a strong focus on customer needs and insights to deliver relevant and engaging content
  • Enhance channel level reporting and analytics, track results, and compile actionable learnings that will inform future marketing strategies
  • Reports to the Sr. Manager, Customer Engagement Marketing
  • 2-3 years of digital marketing experience
  • Fast learner who thrives in a dynamic, fast-paced, and ever-changing environment
  • Strong project management skills with ability to drive multiple priorities concurrently
  • Highly organized with great attention to detail even under tight timelines
  • Energy, enthusiasm, a positive attitude, and highly collaborative
  • Ability to not only develop and execute solutions, but to also think strategically and creatively
  • Exceptional interpersonal and communication skills with the ability to work across different functions and with colleagues at all levels
  • Ability to manage channel level reporting and analysis
  • Knowledge of digital marketing best practices
  • Interest in the loyalty marketing space
74

Junior Membership Analyst Resume Examples & Samples

  • Responsible for GPO contract administration with respect to pricing tier requirements
  • Maintain an accurate database of membership information which is the source used for sales reporting, GPO fee payments and sales incentives
  • Responsible for management of customers on a GPO contract
  • Perform Group Membership Audits
  • Implement Customer Migrations in a timely manner
  • Ensure application of established corporate financial and internal controls
  • Maintain a high level of customer service in all aspects of the job functions. Act as a liaison between Contract Administration, Chargebacks, Field Sales, and Distribution by developing strong and open relationships with all groups
  • Demonstrate a commitment to quality performance
  • Support the achievement of all departmental objectives
75

Coordinator, Membership Services & Support Resume Examples & Samples

  • Processes Membership payments and issues member cards
  • Answers the membership phone line and handles related calls for any membership related queries or issues, such as dues and member card processing and account log-in
  • Helps maintain the membership database with the most current information via regular (typically weekly) update reports, information gathering, and updates provided directly by members
  • Coordinates invoicing and supervises collection; advises of delinquent accounts; assists in generating invoicing via mail and email, including assistance with the processing and answering of any related queries
  • Manages the tracking of owner queries and issues received via the IHGOA email box; responsible for reporting, delegating and related follow-up of same in a timely manner
  • Assists in the ordering and printing of general membership collateral, as well as managing all general membership collateral inventory in stock
  • Coordinates and actively participates in general membership sales and networking with members at member events, as well as via proactive efforts to engage non-members
  • Manages all aspects of Allied Member invoicing, including the following specific activities
  • Ability to interact with members, potential new members, and lapsed members to recruit their participation
  • Effective collaboration skills
  • Excellent verbal and written communication skills, including listening and confidently making effective presentations in areas of expertise and accountability
  • Proficient in analysis of both objective data and intuitive input and problem solving
  • Excellent interpersonal skills; ability to build a strong network
  • Strong leadership skills in managing multiple projects; capable of multi-tasking, handling changing priorities, meeting deadlines, and strong follow-up skills
  • Strong PC skills, including proficiency in common software programs (e.g., Microsoft Office Suite)
76

Membership A Resume Examples & Samples

  • Prepare daily receivables, post in system and balance totals to the general ledger
  • Respond to all questions and concerns related to the City Ledger
  • Conduct research, offer solutions and negotiate results to resolve questions and discrepancies in a timely, friendly and efficient manner
  • Review final statements against sales contracts for accuracy and timely dispatch
  • Assist the credit department in resolving outstanding balances and gathering appropriate back-up, as needed
77

Project Manager Loyalty & Membership Marketing Resume Examples & Samples

  • Acquisition of new customers into Rewards Plus membership program
  • Increased profitability of Rewards Plus membership program
  • Incremental sales driven by marketing activities
  • Completion of assigned projects on time and on budget
  • 2-4 years marketing or project management experience
  • Knowledge of Rewards programs and how they are supported through an inside sales team a plus
  • Email program management experience a plus
  • Exposure to a retail environment and the marketing vehicles used to grow sales and awareness through online platform
  • Proactive, self-directed individual with proven ability to manage multiple projects, balancing strategy with day-to-day execution
  • Ability to both influence and collaborate with others, adjusting quickly to changing priorities, aggressive timelines and multiple objectives
  • Demonstrated analytical skills. May be responsible for obtaining data, running reports and making recommendations from analysis
  • Demonstrated proficiency in MS Office applications, specifically MS Excel, PowerPoint, Word and Outlook. Design skills a plus
  • Experience negotiating with/managing agencies and/or vendors a plus
78

Membership Consultant Resume Examples & Samples

  • Answering phone calls
  • Setting and checking members and guests in and out for appointments
  • Greeting members and guests upon arrival
  • Promoting the Wellness Program
  • Re-engaging inactive members
  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction
  • Accepting constructive criticism in a positive manner and using it as a learning tool
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy
  • Staying updated on retail products and promotions
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members
  • Have a high school diploma or equivalent (GED)
  • Possess basic math and cash handling experience
  • Have strong phone and computer skills
  • Have previous customer service experience (preferred)
  • Be able to prioritize and perform multiple tasks
  • Work cohesively with others in a fun and fast-paced environment
  • Possess general knowledge of massage and esthetic services and modalities
79

Membership Marketing Resume Examples & Samples

  • Assist and execute marketing operations
  • Schedule, manage and/or create all facets of internal member communication
  • Manage club’s website and social media campaigns
  • Develop and produce content and assets for all media channels including website
  • Develop and produce social and other programming including related collateral and materials for distribution
  • Assist with CRM and prospect database insuring integration to club’s operating system
  • Assist/Manage external email marketing campaigns (lead generation)
  • Ensures program and reporting information files are maintained
  • Implements and maintains excellent service to achieve member and guest satisfaction
  • Maintains flexibility to take on new tasks as directed by the Membership Director and/or General Manager
  • Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
  • Proficient knowledge of all Microsoft Office applications and HTML
  • Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
  • Excellent interpersonal and sales-related skills
  • Ability to work independently with little supervision
80

Membership Development Coordinator Resume Examples & Samples

  • You are an optimistic and energetic individual who is not easily discouraged by objections
  • You have a curiosity and interest/willingness to learn about different industries
  • You have experience in prioritizing, delegating and managing projects from inception to completion
  • You possess professional and concise written and verbal communications skills
  • You exhibit a mastery of time management and organizational skills
  • You display a proactive approach to process improvement
  • You demonstrate the ability to apply sound business judgment related to conflict resolution
  • You have the ability to build strong relationships with volunteer leaders
  • You have the ability to travel approximately 15-20%, both domestically and internationally
  • Bachelor's degree from an accredited four-year institution
  • 3-5 years of experience within a nonprofit or association, to include development experience
  • Membership development and tradeshow experience is a plus
  • Database experience and website editing skills is a plus
  • Supervisory experience is a plus
81

Membership & Operations Associate Resume Examples & Samples

  • You possess strong written and verbal communication skills
  • You are proficient in time management and organization
  • You have the ability to work independently and as part of a team
  • Bachelor's degree from an accredited four-year institution
  • 0-1 year of relevant professional experience
  • Previous experience managing website content is a plus
  • Web editing experience (Dreamweaver or HTML experience) is a plus
82

Membership Engagement Associate Resume Examples & Samples

  • Work all scheduled shifts at Welcome Center
  • Maintain an efficient, organized, and systematic Welcome Center
  • Serve as Director on Duty as scheduled
  • Assist Membership Development & Marketing Director with the following membership operations
  • Represent the Ocean Community YMCA at community events
  • Attend monthly staff meetings and membership department staff meetings as required
  • Assist with branch and association special events as requested
  • Actively promote and assist in Annual Support Campaign
  • Work and communicate cooperatively with all department heads to provide accurate information, excellent customer service and efficient Welcome Center operations
  • Serve as the branch volunteer coordinator
  • Maintain current CPR/AED, First Aid and Emergency Oxygen Administration certifications, as well as, required trainings
  • All other duties assigned.Resumes Accepted Until2/27/2017
83

Membership & Operations Manager Resume Examples & Samples

  • You have experience in prioritizing, delegating and managing projects from inception to completion
  • You possess strong leadership qualities and the ability to build strong relationships with internal and external partners
  • You demonstrate professional written and verbal communications skills
  • You have excellent time management and organizational skills
  • You possess a proactive approach to process improvement and have the ability to learn on the fly
  • You have a demonstrated ability to apply sound business judgment related to conflict resolution
  • You have the ability to travel up to 20%
  • 5-7 years of relevant professional experience, to include direct supervisory responsibilities
  • Prior experience with association trade groups and volunteer management is highly preferred
  • Database experience and website skills are preferred
84

Membership Associate Resume Examples & Samples

  • Assisting with needs of members and guest as they pertain to membership
  • Taking potential members on tours and answering their questions about the facility
  • Privy to sensitive membership information, must be able to keep in confidence
  • Aiding members in filling out membership related forms and double checking accuracy
  • Listening to and addressing member concerns
  • Making membership calls to potential members and non-attending members
  • Providing members with information about upcoming programs, classes, training sessions, etc. on an as needed basis
  • Making follow up calls regarding membership inquiries
  • Monitoring supplies and informational flyers and reporting when they are low
  • Participating in member function that are performed by membership
  • Assisting front desk staff on an as needed basis
  • Attending all service training and meetings as scheduled
  • Keeping all certifications current
  • Finding proper substitution in absence (i.e. vacation, illness)
  • Following all written regulations and procedures
  • Adhering to dress code
  • Other duties as assigned by the Marketing Coordinator or General Manager
  • CPR certification preferred, but required within 30 days of hire
  • One year customer service experience
  • Previous experience in point of sale
  • Basic computer knowledge, typing and intercom experience
  • Flexibility in schedule
85

Membership Accounting Resume Examples & Samples

  • Report development and analytics
  • Project management - planning, execution, and measurement
  • Learning new applications needed to complete assignments or support the execution of business objectives
  • Proven ability to build effective working relationships as well as strong interpersonal skills
  • Ability to learn quickly and experience producing high quality work in short periods of time
86

Membership & Marketing Manager Resume Examples & Samples

  • Bachelor's Degree in Marketing, Business Administration or related field
  • Leaderhship training in membership, marketing and/or sales preferred
  • CPR-PR (CPR for Professional Rescuer)
  • First Aid Certification
  • Implements membership strategies that support recruitment of new members and retention of existing members
  • Creates a member-focused culture and models relationship-building skills (Listen First) in all interactions
  • Fosters a climate of innovation and resolves problems to ensure members satisfaction; responsible for membership growth and membership retention
  • Recruits, hires, trains, develops, schedules and directs assigned staff and volunteers; reviews and evaluates staff performance and develops strategies to motivate staff and achieve goals
  • Promotes program and membership enrollement in interactions with existing and potential members. Coordinates program registration, leads marketing efforts to maximize the Y experience
  • Develops the planning of annual budget; manages and implements the approved budget for membership/marketing and takes appropriate action to correct variances
  • Ensures proper implementation of member services procedures, and cultivates a culture of cause-driven customer service
  • Organizes membership events and community programming at the YMCA and within the community
  • Leads and coordinates assigned aspects of fund-raising campaigns
  • Develops annual operating goals, objectives and plan for the marketing and communications; monitors the achievement plan, taking appropriate action to ensure that the goals and objectives are met
  • Develops, produces and distributes program information necessary to promote assigned programs, and spearheads internal marketing to promote the YMCA's cause driven culture throughout the organization
87

Membership & Operations Coordinator Resume Examples & Samples

  • You have a demonstrated history of handling multiple tasks simultaneously and the ability to prioritize a heavy workload
  • You have the ability to manage projects and people resources to meet objectives
  • You possess excellent written and verbal communications skills
  • You exhibit a genuine customer service orientation
  • You have the ability to travel 10%
  • Bachelor’s degree from an accredited four-year institution or equivalent experience
  • 3-5 years of relevant professional experience
  • Experience in a nonprofit and/or association environment is a plus
  • Previous experience in budget management and forecasting is a plus
  • Database management experience is a plus
  • Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
88

International Consultant to Establish a Database to Manage Membership of an Ecowas Regional Rapid Response Roster Resume Examples & Samples

  • Work closely with Technical Officers at the West African Health Organisation (PO/ Epidemics Control – deployment in Emergencies, PO/Laboratories, PO/Research, PO/Webmaster, PO/ITC)
  • Ensure the widest possible collation of information on management of databases on human resources for health particularly for preparedness and response to epidemics in the ECOWAS region
  • Develop a framework for management of data on the ECOWAS Rapid Response Team (ERRRT)
  • Design a relational database linked to the data collection system
  • Update the database relying on available information at the West African Health Organization
  • Attend the regional orientation workshop for ERRRT Focal Points, WAHO and UNDP Staff and present on the use of the database
  • Produce a general report on the consultancy after the regional orientation workshop
  • Demonstrate integrity through respect for United Nations values and ethical standards
  • Energetic, positive, constructive approach to work
  • Possess the ability to conduct a capitalization and reporting process
  • Knows how to act positively towards attitudes and behaviors and responds positively to feedback
  • Promotes knowledge management and experience sharing
  • Works actively for personal development and continuous improvement of knowledge and applies new skills focused on results-based management
  • Minimum of 5 years of professional experience in the design and management of databases and information management (15 points)
  • Must have proven experience in the development/implementation of computerized data management systems. (15 points)
  • Experience in Health Sector in West Africa would be an added advantage
  • Assumed functions for the development of databases and / or computerized information gathering systems; (15 points)
  • Establishment of an information management system; Design and management of health human resource databases, including in the preparation and response to epidemics in the ECOWAS region. (15 points)
  • A concept note will be required from the consultant when submitting the application. (10 points)
89

Membership & Annual Giving Associate Resume Examples & Samples

  • Effective written, verbal, and interpersonal communication skills
  • A strong sense of organization, attention to detail, planning, and time management
  • High proficiency in Microsoft Office suite of software (especially Excel) and/or database/reporting software(s), as well as use of various social media outlets
  • Initiative to tactically plan then implement execution of Director’s strategic vision and programmatic oversight
  • Budgeting skills
  • Must be able to work evenings and weekends as needed
  • Self-starter and multi-tasker
  • Demonstrated success in working both independently and as a team member to create and implement fundraising strategies
90

Membership Systems Solution Master s Intern Resume Examples & Samples

  • Project management - planning, execution, and measurement
  • Previous project management experience
  • Pursuing a master's degree in Business, IT, or related
91

Project Manager Lead Membership Administration Rancho Cucamonga Resume Examples & Samples

  • Leverages knowledge and prior experience to develop appropriate solutions
  • Manages development of business case and may present business case
  • Interprets less defined guidelines to make recommendations for process improvements and/or enhancements
92

Membership & Accounts Receivable Coordinator Resume Examples & Samples

  • Assist with Membership Billing inquiries
  • Follow up with Club Leadership as needed to investigate member disputes
  • Process Membership payments
  • Process Membership invoicing
  • Process new Membership accounts
  • Process Membership account status changes
  • Process Membership incidental postings
  • Contact Club Members to resolve outstanding balances
  • Assist Accounts Receivable team with hotel inquiries
  • Assist in the month end reporting
  • Assist in the preparation and conduction of Monthly Credit Meetings
  • Assist in contacting Club Software systems support as needed
93

Membership Administration Undergraduate Intern Resume Examples & Samples

  • Assess product to market process of creating and tracking dates and activities. Propose a solution to decrease time spent on these activities
  • Partner with a Certified Six Sigma Black Belt to improve Six Sigma Green Belt training material by adding activities to each module
  • Create training documents and SharePoint repository for work related to Membership Administration
94

Membership & Operations Associate Resume Examples & Samples

  • You demonstrate exceptional customer service skills
  • You exhibit strong written and verbal communication skills, with excellent attention to detail
  • You have strong skills in time management and organization
  • You display the ability to work independently and as part of a team
  • You have the ability to travel 5%
  • 0-1 year of relevant professional experience, to include customer service and/or administrative support experience
  • Photoshop, Dreamweaver and/or HTML experience is a plus
95

Membership Database Manager Resume Examples & Samples

  • Candidate must have a four year college degree plus a minimum of one year experience in membership or database management
  • Intermediate to advanced skills in Microsoft Word and Excel
  • Non-profit, database and/or membership management experience, SQL
  • Accuracy, timeliness, and strong organizational skills
  • Excellent customer service and strong interpersonal skills
  • Ability to analyze statistical and technical data
  • Strong computer literacy: MS Office
  • Experience with IT troubleshooting helpful
96

Executive FOR Membership Nurture & Development Resume Examples & Samples

  • Share feedback/needs regarding membership nurture resources
  • Membership Development – Work with conference, district and local leaders to
  • Develop step-by-step guidelines for nurturing UMW units to be places of connection for women to live with purpose—through spiritual and community life, development in leadership and mission education, social justice education and advocacy. Includes assessment, adaptation and trial to implement flexible structures and processes
  • Develop models for promoting the UMW image/identity and membership benefits at all levels
  • Identify and implement models and methods for retaining membership and expanding participation in local, district and conference organizations. Replicate practices through mentoring/coaching, peer to peer learning and training, webinars, social media, newsletters, e-blasts, etc
  • Explore, assess and implement best practice models for retaining special constituencies within United Methodist Women and the United Methodist Church, such as employed women, retired women, teen/young adult-women, differently able women and women whose first language is other than English, etc
  • Collaborate with other MLD Executives and other UMW staff, as needed, to equip conference and district leaders to expand membership formation (spiritual, community, mission education, service and advocacy) and leadership development opportunities
  • Membership Analysis and Reporting
  • Implement strategies to increase census reporting of UMW membership at the local church level through feedback from conference and district leaders
  • Develop annual reports on membership formation and retention based on census and membership profiles as a resource for the national office and conference and district leaders
  • Work with IT Coordinator to develop and maintain membership management tools, assess their effectiveness and recommend improvement
  • Respond promptly to inquiries from prospective and current members, UMW leaders, and others
  • Work with the Program Advisory Group and other UMW leaders to develop and implement strategies for reciprocal communication between local members/units and the national office
  • Assist in creating and updating membership and marketing materials, including letters, upcoming event promotion, welcome packets, fact sheets, directories, surveys, etc. in coordination with Communications
  • Serve as staff contact for the conference membership representative or Mission Coordinator for Membership, Nurture and Outreach.Provide ongoing learning and leadership development opportunities in face to face and distance learning settings
  • Assist in revisions and updates of the Handbook as it pertains to membership nurture and development
  • Assure that emphasis on multicultural diversity, inclusiveness, pluralism, and the elimination of racism are integral to the process relating to membership nurture, growth, outreach and development
  • Align with the national office strategic plan priorities and participate in implementation
  • Other assigned responsibilities as determined by the Assistant General Secretary of Membership & Leadership Development
97

Shooting, Membership & Merchandise Intern Resume Examples & Samples

  • Strong analytical abilities and problem-solving skills
  • Ability to function independently and to know when to seek guidance
  • Strong organizational skills including attention to detail and ability to multi-task
  • Ability to use Microsoft Excel, Word, PowerPoint, and Adobe Photoshop
  • Must be able to lift multiple boxes of 40 pounds or greater
98

Membership Enrollment Specialist Resume Examples & Samples

  • 1 year of experience working in a customer service environment
  • General understanding of health insurance healthcare and/or accounting
  • Experience working with Medicare or Medicaid insurance
99

Membership Secretary Resume Examples & Samples

  • Performs regular secretarial duties, preparing correspondence and reports as requested by supervisor and composes draft letters following established formats. Proofreads all materials for accuracy prior to supervisory review and signature
  • Maintains membership applications and enters information into a database or spreadsheet and prepares statistical reports
  • Collects membership dues and prepares transmittals for Finance Department
  • Maintains master schedule of Club activities and events, collecting and disseminating information to Club staff, volunteers, members and families as instructed
  • Answers the telephone and refers caller to other staff or takes messages as necessary
  • Maintains electronic and hard copy filing systems, making sure they are accurate and timely and facilitate easy retrieval of information
  • Monitor office supply inventory and order supplies as necessary
  • May be responsible for managing inventory of office equipment and service contracts, performing routine maintenance activities and contacting service representatives as needed
  • May serve as Club receptionist, greeting all members and visitors. Maintains club member and visitor logs
  • Perform other related secretarial or administrative duties as requested
  • 2 year degree or higher preferred
  • One year minimum secretarial experience
  • Knowledge in use of common office equipment
  • Typing/keyboarding skills at a minimum of 45 wpm
  • Knowledge of the following software: word processing, database, spreadsheets, and publications
  • Good organization and attention to detail
  • Strong customer relations skills
100

Membership & Marketing Coordinator Resume Examples & Samples

  • Assist the Executive Director in providing overall direction and administration of the Association
  • Serve as a liaison to LERA component communities including LERA Industry Councils and Interest Sections, creating the relationships necessary to ensure the leaders in each industry (Airline, Automobile, Public Sector, Construction, etc.) are represented and that the leaders of various professional categories (HR Directors, Arbitrators, Mediators, Labor Attorneys, etc.) are represented in our sections. Network with other LERA Communities including 40 local LERA chapter and their officers, LERA social media groups, including LinkedIn, Facebook, Twitter, and dedicated LERA listservs. Provide support to each area, and oversee development of members in each area and produce social media content. Responsible to reach out to LERA Chapters, assess where support is needed, and provide them with assistance for online membership management, online event registration, communications with their respective groups, etc
  • Plan and oversee annual programs and special projects including association meetings, the publishing of association publications, and membership services and promotional efforts
  • Assist Director in all aspects of meeting and event planning coordination, including allocating program budget, meeting with hotel representatives, liaising with program committees to set the program and determine timeline of work and create the profit and loss guidelines (setting budget and prices based on projected participation/funding/needs), communicate with program speakers, planning the marketing of LERA events (in terms of both registration and participation from speakers, chairs, presenters, and discussants), and overseeing online/on-site registration for LERA events, revenue reporting to the board
  • Work with the managing editor to coordinate production of the LERA Perspectives on Work magazine, the annual LERA Research Volume scholarly book, the LERA Proceedings of the Annual Meeting, the monthly LERA e-Bulletin, and the LERA Labor and Employment Law News quarterly publication. Work with a team of copy-editors, graphic designers, authors, proofreaders, and layout designers to produce these publications, on-budget, and on-schedule
  • Ensure that contributions and membership receipts are processed in a timely manner, and oversee staff to ensure financial transactions are processed, even during periods of peak activity
  • Work with the Development Committee to oversee relationships and activity necessary to procure endowments, support final gifting, develop and promote annual fund drives, and many other development activities. Work with team to create promotional materials, write letters, and organize a timeline of activities that ensures steady contact and best utilizes LERA resources
  • Oversee the maintenance and accurate reporting of the Association’s websites, listservs, blogs, and databases including those associated with the unit’s various programs
  • Originate and prepare routine and special reports and studies used to plan and assess success of the Association’s programs and activities
  • Orchestrate administrative support and general management for the unit or program and participate in long-range planning and goal-setting activities with the Executive Director and Board
  • May direct the day-to-day operational requirements of the unit or program, including overseeing various functions under the jurisdiction of the Executive Director, such as development, public relations, finance, budgeting, and staffing matters. May supervise other staff
  • Responsibilities require exercising initiative, discretion, and project management skills. Must understand the politically neutral environment of our 501c3 organization, and the professionally neutral environment of our specific field
  • Occasional travel and overnight stays may be required
101

Membership Accounting Specialist Resume Examples & Samples

  • General understanding of health insurance, healthcare and/or accounting
  • 10 key typing experience
  • Microsoft Office experience including Outlook, Excel, and Word
102

Membership Accounting Web Support Analyst Resume Examples & Samples

  • Respond to user inquiries through phone and email contact regarding website questions and production problems
  • Provide accurate, clear and complete information
  • Assist staff members within Administration who have questions about the HealthPartners website
  • Explain HealthPartners policies and provide assistance to resolve specific questions or problems regarding the website
  • Maintain utmost professionalism, a positive attitude and integrity in difficult situations and/or with group benefit managers, consultants, third party administrators, brokers, and internal customers within HealthPartners
  • Investigate and assist in the resolution of customer concerns regarding any service provided by or through HealthPartners website
  • Document the nature of customer concerns according to department procedures
  • Balance the responsibility of acting as the client advocate while maintaining/applying or representing HealthPartners policies and procedures
  • Meet specific department goals related to quality and quantity of calls
  • Coordinate issue or problem resolution with other internal departments on behalf of the group benefit managers, consultants, third party administrators, brokers, and internal customers within HealthPartners
  • Act as an internal resource for Membership Accounting staff and other internal HealthPartners staff regarding complex website issues
  • Responsible for issue and trend identification and follow-up with the appropriate contact
  • Work with IS&T development staff in the creation and testing of enhancements and new applications
  • Assist with the implementation and documentation of Employer web applications and enhancements
  • Assist with the development of training materials and curriculum for Employer web applications
  • Assist in monitoring the progress of implemented solutions
  • Identify and implement processes and tools to manage all of the above
  • Identify areas for ongoing process improvement in areas that impact you individually, those within department, and cross-departmentally
  • Train users on implemented solutions
  • Attends employer group meetings and presents website demos with the Sales department
  • Participates in meetings with other departments as necessary
  • Bachelor’s degree or equivalent experience (accounting or web applications)
  • Two years customer service experience, preferably in the health care industry
  • Strong computer skills, including Microsoft Outlook, Word, and Excel or comparable applications
  • Strong Internet and web-site navigation skills
  • Ability to work and multi-task in a fast paced, continuously changing environment
  • Demonstrated leadership skills through maintaining a positive/professional attitude, and strong work ethic
  • Previous experience working with people on the phone
  • Demonstrated ability to work as an effective team member to improve internal and external customer satisfaction
  • Demonstrated ability to take the initiative and challenge the status quo on behalf of a customer
  • Demonstrated ability to solve complex problems
  • Strong knowledge of HealthPartners website, products, policies, and procedures
  • Experience creating training, procedural and policy documentation
  • Application testing experience
103

Membership Services Administrator Resume Examples & Samples

  • Experience of working in a customer facing role
  • Experience of handling customer enquiries effectively both over the phone and in writing (specifically email)
  • Experience of finding solutions to customers’ problems
  • Confidence to deal with customer enquiries promptly and effectively
  • Confidence to create and manage customer facing content and documentation
104

Membership & Market Analytics Consultant Resume Examples & Samples

  • Isolate business issues
  • Design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc)
  • Bring technical/content expertise (competitive intelligence, utilization, financial analysis, deep data analysis and programming)
  • Vet findings and make formal recommendations to senior levels of KP leadership
  • Create documents (strategic segment plans, utilization reports) that inform critical strategic issues
  • Manages major analytical and/or strategy projects
  • Sets project and staff priorities
  • Serves as subject matter/technical expert to Analysts
  • Minimum four (4) years of related experience OR a master's degree and minimum one (1) year of experience
105

Senior Manager, GPO Membership Services Resume Examples & Samples

  • Partner with internal stakeholders (e.g., customer care, field sales, master data, finance, GPO account executives) on customer onboarding, contract development, and issue resolution
  • Collaborate with pharmaceutical manufacturers on process improvements, issue resolution, etc
  • Represent membership services in various settings including certain Sales, customer, and manufacturer meetings
  • Act as back-up for membership services functions as needed; processing membership, maintaining and reporting accurate rosters, audit and leakage reports for contract accuracy
106

Specialist, Membership & Customer Service Resume Examples & Samples

  • Demonstrated knowledge of standard office and administrative practices
  • Experience in Cash handling procedures and techniques
  • Demonstrated knowledge of ASU travel policies and procedures, specifically within Concur
  • Experience working in a fast-paced environment with competing deadlines
  • Experience preparing detailed financial reconciliations and tracking reports
  • Experience with Microsoft Office (Word, Excel, Outlook and Visio)
  • Evidence of effective written and verbal communication skills
107

Membership Administrator, DOE Resume Examples & Samples

  • One year experience as a Membership Administrator I performing all the duties at the Core or higher performance level or an equivalent combination of education and job-related work experience
  • 40 wpm with 95% accuracy typing skills
  • 18 months as a Membership Administrator II performing at the Core or higher performance level or an equivalent combination of education and job-related work experience
  • 50 wpm with 95% accuracy typing skills
108

Membership Maintenance Associate Resume Examples & Samples

  • Manages file maintenance, eligibility, account reconciliation, account renewal, billing, etc
  • Responsible for assignments that are well defined and standardized in nature
  • Receives close supervision or detailed instructions
  • Applies clearly defined procedures and policies to complete a variety of routine tasks
  • Process medical enrollments, disenrollments, reinstatements, and cancellations
  • Maintain and reconcile demographic data is multiple systems
109

Membership Consultant Resume Examples & Samples

  • Enhance customer satisfaction and retention through regular customer contact and problem resolution
  • Develop customer relationships through regular customer contact primarily over the phone with on site visits as needed to drive sales
  • Review customer purchases and recommend purchase saving opportunities
  • Meet or exceed sales and gross profit goals
  • Provide training to customers on internet features and functionality
110

Membership & Annual Giving Manager Resume Examples & Samples

  • Lead an exciting and fast-paced multi-channel donor recruitment and resolicitation program for donors of up to $1000 and mid-level members at the $1000-$25,000 level
  • Maintains stewardship contacts with donors
  • Coordinate the talents and timetables for both internal and external partners
  • Secure the approval of multiple stakeholders for recommended copy and graphic design
  • Ensure all mailings, emails and other communications remain on schedule
  • Work cross-functionally with all teams (e.g. data, major gifts, institutional giving, marketing and communications, external agencies and others) to ensure strong communications and efficient program operations
  • Maintain meticulous records of internal signoffs and communication thereof to external partners
  • Implement quality control measures to ensure that the Academy Museum’s fundraising communications are delivered to the intended recipients
  • Establish and document all policies and procedures as the Academy Museum membership program continues to grow
  • Provide written and oral campaign reports (and other data) in a timely manner to agency partners and the leadership of the Academy Museum
  • Work with the Individual Giving Team on donors events and stewardship activities as assigned
  • Supervise the Membership and Annual Giving’s operating budget
111

Membership Marketing Executive Resume Examples & Samples

  • Co-ordinate all scheduled member service communications to ensure maximum engagement and retention among clients
  • Be ready – in consultation with the MMM, to deploy one- off/ bespoke member communications
  • Co-ordinate lead generation campaigns and the distribution of new sales leads to the regional sales teams
  • Co-ordinate weekly meeting with Customer Services and circulate client feedback to the WSJ Pro management team
  • Co-ordinate event delegate promotions and communications with the internal marketing and news teams
  • Processing of trial requests, and leads for the WSJ Pro sales team
  • Support the project management of new product launches with internal departments
  • Collate and report daily/weekly/monthly KPIs to the MMM, including
112

Membership & Operations Manager Resume Examples & Samples

  • A strong understanding of project management practices and membership program design
  • Excellent interpersonal and consensus building skills with a focus on customer service
  • Solid public speaking and presentation skills
  • Effective time management, prioritization and organizational skills
  • The ability to travel approximately 10%
  • Bachelor's degree from an accredited four-year college/university
  • 5+ years of related professional experience in an association and/or nonprofit environment, to include budget and people management
  • Experience in program monitoring and evaluation
  • Experience with quantitative and qualitative data collection and program evaluation methods
113

Temporary Membership Auditor Resume Examples & Samples

  • Establish new memberships, according to policies and procedures, so claims and inquiries can be processed in an accurate and timely manner
  • Maintain existing group and member records according to policies and procedures, to include, but not limited to, cancellations, reinstatements, transfers, status changes, name, address and phone number changes, offering sponsored memberships, bank draft, etc
  • Add and maintain dependent records according to policies and procedures to include newborns, full-time students, handicapped and affidavit dependents, adoption, etc
  • Provide customer service to internal and external customers through telephone and/or written communications. Internal customers include all divisions, representatives, field offices, Underwriting, Accounting, Customer Service and Claims. External customers include groups, members, and banks
  • Determine applicability of State and Federal laws according to policies and procedures, to include COBRA, State Continuation, MSP COBRA, OBRA, SGRR, and Medicare regulations
  • Work with the Finance Auditor to make necessary changes to reconcile bills for groups and members with all billing types. Changes to include refunds, over and under payments, write-offs, Do Not Post, premium transfers, cancellations, reinstatements, adding new members, status changes to existing members, etc. All billing types to include negative and special billing arrangements, bank plan and tape reconciliation
  • Work with the Finance Auditor identifying and processing suspense money in an accurate and timely manner
  • Work with the Finance Auditor to review and process all items identified on reports to include payment, refund, billing error, PCP, Plan 65 conversion reports, etc. Work with Finance Auditor to assist in enforcing the corporate delinquency policy. Work with the Finance Auditor processing returned checks and bank drafts in an accurate and timely manner
  • Required to use the phone up to 30% of the day
  • Continual training on updated procedures and ongoing changes in regulations (including State and Federal laws)
  • Use PC to perform various data entry functions, approximately 90% of the day. Systems used include: ESM, EIM, MASK, KCAPS, Imaging, Trove, Otis, BluesEnroll and On-Demand
  • Work as a team to cover for absent auditors and assist unit with heavy workload in order to meet goals
  • Meet established performance goals required
  • Respond quickly to customer inquiries, providing solutions in a highly professional manner
  • Must comply with corporate compliance program
  • Must be able to maintain confidentiality. Regular and predictable attendance is an essential job function as defined by policy
  • Must comply with and implement corporation information security policies, standards and guidelines relative to access control
  • High school graduate or equivalent required
  • Experience with data entry
  • Excellent human relation skills required
  • Must have excellent verbal and written communication skills, with the ability to interact positively with all levels of clients and staff, both internally and externally
  • Math skills with decimals and fractions required
  • Knowledge required for operation of a PC and calculator
  • Preferred knowledge of on-line systems to include MASK, KCAPS, OTIS, Imaging, Trove and On-Demand
  • Must have the ability to understand membership policies and operating manuals
  • Must be able to manage multiple tasks and work independently to meet individual goals as well as department and corporate goals
  • Must have the ability to adapt to continuous changes of policies and procedures
  • Ability to work under time constraints with frequent interruptions
  • Proven record of low unscheduled absences is required
  • Previous business telephone experience preferred
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VP, Membership & Loyalty Marketing Resume Examples & Samples

  • Builds and forecasts plan for growth from concept/prototype/conceptual phase through beta launch and rollout. Creates dynamic Go To Market plan that evolves based on results and adjusts to multiple markets
  • Builds excitement, engagement and loyalty to generate annual fee revenue
  • Partners with product team to build and expand user experience, product definition and roadmap
  • Leads and develops search/social media marketing strategies that build and maintain dialogues with target customers
  • BS/BA degree in communications or related field
  • At least 10 years of experience in digital or related field
  • Ability to travel 25%
  • Strong verbal, written and presentation skills
  • Strong analytical skills. Knowledge of Nielsen ratings
  • Microsoft Office (Excel, Powerpoint, Word, Access)
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Assistant Manager, Membership Events Resume Examples & Samples

  • Will work with senior Development staff to manage stewardship events, navigating conversations with event speakers and donors
  • Coordinates with Communications Team to share stewardship event news on social media
  • Persistent and proactive
  • Thorough and detail-oriented
  • Ability to work independently and solve problems
  • 2+ years of similar experience required (events management and donor relations)
  • Proven successful track record of producing high quality events and managing a portfolio of donors
116

Membership Assistant Resume Examples & Samples

  • Assist customers and members regularly, on the phone and in person, with aspects of the facility, programs and services
  • Responsible for the function and operation of the front desk and access control system
  • Responsible for payment transactions, cash handling, and participant enrollment for services, including membership registration, guest passes, and activities
  • Assist customers and members with Recreation Center reservations and scheduling
  • Process prospective members’ applications
  • Responsible for keeping welcome desk and lobby area organized and clean
  • Launder, fold, and distribute towels
  • Perform other duties as required
  • Communicate effectively, both verbally and in writing
  • Ability to develop and maintain awareness of occupational hazards and safety precautions
  • Ability to maintain positive community and working relationships
  • Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
  • Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards
  • Must be able to work in a potentially stressful environment
  • While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs and ladders, work on elevated platforms, talk, hear and see
  • Occasionally may be required to lift moderately heavy objects (up to 20 pounds) during the course of the work day
  • Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required
  • Freeport-McMoRan promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as per applicable State Laws
  • Site-based positions, or positions which require unescorted access to site-based operational areas, which are held by employees who are required to receive MSHA, OSHA, DOT, HAZWOPER and/or Hazard Recognition Training; or
  • Positions which are held by employees who operate equipment, machinery or motor vehicles in furtherance of performing the essential functions of their job duties, including operating motor vehicles while on Company business or travel (for this purpose “motor vehicles” includes Company owned or leased motor vehicles and personal motor vehicles used by employees in furtherance of Company business or while on Company travel); or
  • Positions which Freeport-McMoRan has designated as safety sensitive positions in the applicable job or position description and which upon further review continue to be designated as safety-sensitive based on an individualized assessment of the actual duties performed by a specifically identified employee
117

Senior Membership & Operations Specialist Resume Examples & Samples

  • You are looking to take the next step in your career by managing multiple clients and taking on direct people management responsibilities
  • You thrive in a fast-paced, ever-changing work environment
  • You have demonstrated customer service experience and skills
  • You have the ability to travel 10%
  • Bachelor's degree from an accredited four-year institution or equivalent experience
  • 4+ years of relevant professional experience in an association and/or non-profit environment
  • Practical agency experience is a plus
  • Database management experience is a plus
  • HTML experience is preferred
118

Membership Analyst Resume Examples & Samples

  • The Membership Analyst is responsible for administering & maintaining membership related to ConvaTec contracts. Membership is maintained and administered in accordance with contract terms and language
  • This role supports the entire US business and will collaborate with the US Sales team, as well as colleagues in Finance, Operations, and Information Management
  • This role will provide key internal support for membership linkage on all contract types (GPO, IDN, etc.)
  • Analyze contract requirements, for customer eligibility, to determine appropriate actions to be taken within ConvaTec internal systems
  • Maintain membership roster updates within ConvaTec internal systems (monthly). Complete membership roster audits, against ConvaTec internal systems, as required
  • Analyze eligibility requests from ConvaTec distributors and collaborate with them to ensure correct linkage and pricing of customer
  • Work with IT to ensure Membership Bid notifications are transmitted in accordance with updates
  • Collaborate with Contract Analysts to manage membership for contract launches in coordination with contract and membership business rules
  • Assist Contract Analysts as needed with various COMPASS issues
  • Assist Chargeback Team in resolution of membership inconsistencies, as related to chargeback’s
  • Assist Business Analyst in resolution of membership inconsistencies, as related to Adhoc reporting, Admin Fee payments and Rebate payments
  • Ensure adherence to contract membership policies, and communicate non-conformance to management
  • Calculate write down impact for all commitment and letters of declaration and see internal approval where applicable
  • Maintain accurate IDN and Parent hierarchy (by customer) within ConvaTec internal systems
  • Investigate and respond to internal and external membership inquiries
  • Monitor and follow-up on open requests
  • Complete and maintain various ad-hoc projects and tasks as assigned
  • Demonstrate leadership within the team by exhibiting the following qualities: trustworthiness, integrity, candor and openness. Participate actively as a team member in a variety of work settings and special projects
  • Speaking: Excellent verbal communication skills exhibiting warmth and compassion during phone interactions
  • Language: English
  • Writing/Reading: Excellent writing skills using good grammatical form
  • Associates or Bachelor’s degree in related field preferred
  • 2-3 year’s experience in customer service, membership administration or contract administration
  • Experience in health care industry preferred but not required
  • Experience and advanced skills in the use of desktop applications and other office support software (Proficient in Microsoft Excel and Word)
  • Experience with AS400 and COGNOS preferred
119

Membership & Annual Giving Manager Resume Examples & Samples

  • Design, prepare and execute all Museum membership and annual giving programs, including recruitment drives to increase yearly giving, “members only” events and other special programs
  • Act as the “face of the Museum” and provide impeccable service to members and business partners for any inquires. Effectively communicate about the Museum’s programs and community impact to individual donors and business partners
  • Collaborate with the Director of Marketing to develop messages for use in direct mail, e-contacts, and social media posts to enhance membership numbers and business support
  • Carry out grant writing and sponsorship solicitation for changing exhibits and Museum programs, develop supporting materials and maintain records
  • Progressively responsible administrative experience with an emphasis on written and spoken communications, customer service, budgeting, logistical coordination and business communications or an equivalent combination of relevant education and experience
  • Demonstrated experience in developing materials for solicitation, fostering relationships with new and ongoing supporters
  • Experience using office automation software such as Word, Excel, database programs, and Outlook
  • Experience collaborating in a team environment, meeting deadlines and mentoring volunteers or staff members
  • Experience with developing social media posts and programs for new members
  • Network of contacts within local community donors, corporate partners and knowledge of the southwest Montana community
  • Experience in an organization with a membership base or interface with the public
  • Have excellent communication skills and the ability to make cold calls, set up meetings with prospective business supporters and charitable foundation representatives
  • Have knowledge of basic donor cultivation and stewardship, be able to target prospective donors and inform key supporters of Museum successes and challenges
  • Organize and prioritize work with a high degree of self-initiative and independence
  • Handle multiple tasks with competing deadlines
  • Possess considerable attention to detail, a high level of quality control, and a high customer service focus
  • Maintain composure during stressful situations
  • Gather and maintain confidential data
120

Membership Administrator Resume Examples & Samples

  • One year accounts receivable or customer billing experience or an equivalent combination of education and job-related work experience
  • 35 wpm with 95% accuracy typing skills
  • PC experience – Word, Excel and Lotus Notes – or comparable software – and ability to learn and use complex systems
  • Strong math skills (mathematical calculations and concepts), judgment and other resources to implement effective problem solving
  • Must be detail-oriented and self-motivated
  • Must be dependable and maintain attendance at or above departmental standards
  • Must be able to exercise judgment, initiative and discretion in confidential, mature and sensitive manner
  • Must be able to communicate effectively both orally and in writing
  • Must be able to establish effective working relationships with staff and customers
121

Senior Manager, Prime Membership Programs Resume Examples & Samples

  • Proven ability to launch and manage successful, consumer focused experiences that are used and loved by millions of customers
  • The ability to think and move quickly and manage difficult tradeoffs to meet deadlines
  • Excellent communication (verbal and written) and collaboration skills that enable you to earn trust at all levels
  • Online experience preferred
122

Healthcare Membership & Operations Associate Resume Examples & Samples

  • You demonstrate exceptional customer service skills and enjoy building relationships with new people
  • You exhibit strong written and verbal communication skills, with excellent attention to detail
  • You have strong skills in time management and organization
  • You view fast-paced environments as a thrill and thrive in the chaos of having things pop up last minute
  • You display the ability to work independently and as part of a close-knit, collaborative team
  • You’re seeking a company that offers internal growth and mobility
  • You have the ability to travel 5% (you will attend 1-2 client conferences per year)
  • Bachelor’s degree from an accredited four-year institution
  • 0-1 year of relevant professional experience, to include customer service and/or administrative support experience
  • Strong Excel experience
123

Manager, Professional Membership Resume Examples & Samples

  • Manage logistics and registration for leadership, functional and special interest committee meetings and teleconferences
  • Manage processes for nominating and electing Council officers, at-large members and assembly delegates; appointing committee members; and submitting nominations for AHA positions and awards
  • Monitor recruitment and retention of Professional Members on an overall basis and for assigned Scientific Councils
  • Manage revenue and budget for established portfolio while identifying potential cost savings and revenue gains
  • Management of project timelines, deadline compliance and effective communication and dissemination of both
  • Establishing trusted communication with volunteers and anticipate needs and expectations
  • Bachelor Degree from a four year college or university
  • Minimum of two (2) years of project management experience in a professional business setting
  • Ability to manage multiple projects simultaneously in fast-paced environment
  • Ability to work independently and meet established deadlines
  • Knowledge of Microsoft Applications (Word, Excel, Power Point, Outlook)
  • Excellent verbal and written communication skills as well as exceptional customer service skills
  • Must be able to travel overnight approx. 10% of the time
  • Prior Non-profit experience
  • Demonstrated collaboration and teamwork
124

Membership & Operations Senior Associate Resume Examples & Samples

  • You have a demonstrated history of handling multiple tasks simultaneously and the ability to prioritize a heavy workload
  • You possess excellent written and verbal communications skills
  • You exhibit a strong customer service orientation, including the demonstrated ability to tailor communication to various audiences
  • You enjoy working in a team-focused atmosphere but executing tasks independently
  • You thrive in fast-paced environments
  • Bachelor’s degree from an accredited four-year institution
  • 1-3 years of relevant professional experience
  • Experience in a nonprofit or agency environment is preferred
  • Previous experience in budget management and forecasting is a plus
  • Database management experience (iMIS preferred) is a plus
  • Web editing experience a plus (HTML experience preferred)
125

Membership Analyst Resume Examples & Samples

  • With assistance, review member firm and incentive program applications. Complete a high-quality application review in a timely manner
  • Provide efficient, effective, and professional assistance and address inquiries and concerns of internal and external customers
  • With assistance, provide applicants and industry participants with timely and accurate information regarding membership, fee and exchange related matters as needed
  • Review applications in Drawbridge. Maintain and update Drawbridge for all assigned reviews
  • Assist with the completion of special projects within department standards for timeliness, responsiveness, initiative, quality, and communication​
126

Membership & Cross Sell Insight Manager Resume Examples & Samples

  • Management of the Saga panel / community to deliver relevant insight to Saga and foster community and involvement with Members
  • Generation of insight which informs understanding across the business – more specifically the Membership team – about the broader lives of our customers in order to drive appropriate partnership deals etc for Membership
  • Effective cross fertilisation of this insight within Membership, and across the Insight team (thus indirectly through broader Saga divisions) to drive innovation / differentiation in Saga delivery of products, services, communications etc
  • Linking insight derived with customer analytics / Adobe insight to inform Saga customer segmentation and targeting across the group
127

Membership Program Manager Resume Examples & Samples

  • Be passionate about our mission: empower people everywhere to make the change they want to see in the world
  • Have 2-3 years experience in at least one of the following: digital fundraising, digital campaigns, subscription or membership program, email marketing
  • Well versed in email marketing and digital advertising tools. Ideally be familiar with HTML, graphic design and video production
  • Data savvy and highly numerate – able to work across formats with segmentation, analysis and reporting
  • Excellent copywriting skills with a strong sense of narrative and engagement
  • Results-focused and rapid learner with the ability to make data-driven decisions around creative output
  • Have a ‘can-do’ attitude and be a self-starter who proposes new ideas to test and implement
  • Experience in either social business, NGO or politics
  • Proficient in English (oral and written)
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Marketing Analyst Membership Rewards Resume Examples & Samples

  • Owning strategy and execution of the Gift Card business for the Membership Rewards Program
  • Recommending and reaching out to relevant external partners and implementing contract negotiations, partnership set-up and development based on customer preferences
  • Monitoring the internal, external and competitive loyalty trends to evolve strategy and prioritization of the program, including e-gift cards
  • Day-to-day management of the gift card program, including partner performance analysis, forecasting redemptions, inventory management and closely working with the GSN organization
  • Analysis of partner redemption metrics and communication of key performance indicators and insights with them
  • Managing and executing marketing programs including, but not limited to, email, direct mail and semi-annual catalogue promotions to drive redemptions and increase Cardmember engagement
  • Collaborating with various internal teams including Tech, Legal, GSN, Global Merchant Services and Global Corporate Payments to execute partner contract negotiations, partner set-up and marketing campaigns
  • Assisting in annual business review and development of marketing plans
  • University degree or equivalent combination of education and business experience
  • Excellent relationship-building, collaboration and communication skills, with external and internal business partners
  • Creative, with a strong attention to detail and flawless operational execution
  • Well established analytical and problem solving skills
  • Demonstrated excellent oral and written communication skills
  • Ability to effectively manage multiple activities of varying complexity in a sophisticated matrix management organization while under time constraints
  • Experience working with Windows applications (i.e. Word, Excel, Power Point)
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Membership & Operations Senior Associate Resume Examples & Samples

  • You have excellent time management and organizational skills, with strong attention to detail
  • You possess professional written and verbal communications skills
  • You demonstrate the successful ability to work independently or as part of a team
  • You are a self-motivator with a proactive approach to process improvement
  • You have the ability to learn on the fly and juggle many responsibilities in tandem
  • You possess sound business judgment related to conflict resolution
  • You have the ability to travel up to 5%
  • Experience working with volunteers is valuable
  • Database experience (Avectra, iMIS, ACT) is preferred
  • Web, social media and HTML experience is preferred