Membership Job Description

Membership Job Description

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Membership provides administrative support for the Club Manager and the club's executive offices as directed.

Membership Duties & Responsibilities

To write an effective membership job description, begin by listing detailed duties, responsibilities and expectations. We have included membership job description templates that you can modify and use.

Sample responsibilities for this position include:

Utilize strengths in Excel, PowerPoint, Cognos, Oracle and Model N in order to extract, transform and report on multiple data sources to provide analysis and insights
In collaboration with the Manager of Corporate Engagement, plan new strategies for expanding corporate membership base (GFS Corporate Partner Program), and seek new sources of funding from the business community for GFS programs through formal and informal research, networking
Educate staff members on policies, procedures and special programs
Consistently meet established goals for sales, margin, and daily activities Establish a positive rapport to ensure customer loyalty when welcoming new customers into membership programs
Responsible for membership sales and public relations in the Club while working closely with the General Manager and the Chairman of Marketing in developing membership programs and annual marketing strategies
Ensures high quality records management and customer service for existing and potential members in GFS’ database, Altru
Assist in the preparation and management of membership department budget
Enter member data in MemberPride data base
In consultation with the CAO, establish an annual operating plan, with measurable performance objectives, that is linked to U.S. Soccer’s fundraising goals
Successfully manage a portfolio of major gift prospects to meet philanthropic goals for the region

Membership Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Membership

List any licenses or certifications required by the position: YMCA, CPR, AED, PR, GLBA, FCRA, NSCA, ACSM, NASM, AFAA

Education for Membership

Typically a job would require a certain level of education.

Employers hiring for the membership job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Marketing, Business, Communication, Communications, Management, Business/Administration, Computer, Leadership, Public Relations

Skills for Membership

Desired skills for membership include:

Products
Programs
Participate in all the club's services
PowerPoint
Massage and esthetic services and modalities
Word
Microsoft Office
Golf
EXCEL

Desired experience for membership includes:

Identify prospects and cultivate via in-person visits, telephone and email communication, and engagement opportunities
Work in concert with the Development Department to organize and host special events
Serve as a key fundraising contact for the region
Delivering a five star membership experience
1 year sales management experience preferred
Self and team motivator

Membership Examples

1

Membership Job Description

Job Description Example
Our company is looking for a membership. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for membership
  • Ensures accuracy of file systems and accounting procedures and coordinates new member introduction into the Club
  • Maintains membership records on all members
  • Prepares monthly membership reports for facility manager and owners
  • Maintains and develop strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction
  • Prepares monthly newsletter for members from input given by each department
  • Be available to act in the Facility Manager’s absence when appropriate
  • Work with Legal, AdvantageTrust, CoreTrust, and Implementation Teams to help ensure new members have properly completed and fully executed applicable membership participation agreements and other required documentation
  • Work with members to obtain updated DEA information, validate information, and communicate it to applicable vendor contacts
  • Generate new membership policies, documents, and knowledgebase articles to facilities the rostering of all facilities
  • Work with member Financial Operations Departments and legal to research and determine appropriate legal and financial ledger (COID) under which new membership ship-to addresses should be added
Qualifications for membership
  • Achievement-oriented and confident, creative and innovative
  • 1+ years gym sales experience preferred
  • Sales, marketing or customer service experience
  • Social Media, print and digital marketing
  • Fast and accurate typing and data entry abilities
  • Experience in hospitality environment preferred
2

Membership Job Description

Job Description Example
Our company is growing rapidly and is looking for a membership. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for membership
  • Sign up people for internal programs, including Jumpstart, Fitness Assessments, Personal Training and Parisi
  • Update and maintain membership changes within the membership system
  • Work with vendors to help ensure their membership lists reflect accurate HPG member data
  • Assign Global Locator Numbers for HealthTrust members
  • Work with HPG Webmaster to ensure membership lists are posted and saved in the appropriate vendor areas on the Member Portal website
  • Generate and communicate new member announcements and member eligibility letters to HPG contract vendors
  • Generate and maintain Global Locator Numbers for HealthTrust members
  • Work with Webmaster to ensure membership lists and GPO AC letters are published and up to date on the Vendor Portal website for contract vendors and HPG employees
  • Develop goals and action plans with the Health Club Manager for membership retention and opportunities
  • Solicit and sell club memberships
Qualifications for membership
  • Professionalism, discretion, and confidentiality in all matters of staff and donor privacy
  • Normal work week would be Tuesday - Saturday
  • Create and execute social gatherings at the club
  • Complete monthly membership audits
  • Must have the ability to work independently, multi-task, handle changing priorities, meet deadlines, follow up on outstanding items and maintain a positive attitude with limited daily supervision
  • Strong interpersonal skills are necessary to build and maintain a good working relationship with membership base and other team members
3

Membership Job Description

Job Description Example
Our company is growing rapidly and is hiring for a membership. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for membership
  • Assure accuracy of Membership structure and hierarchy in the HOME database
  • This role supports the entire US business and will collaborate with the US Sales team, colleagues in Finance, Operations, and Information Management
  • This role will provide key internal support for membership linkage on all contract types (GPO, IDN)
  • Performing complex maintenance on membership accounts based on payments received from PNC bank lockbox
  • Process exception payments returned from PNC Bank that requires special handling
  • Process special direct mail marketing campaigns generated by Membership Acquisition & Retention
  • Process bill payments that cannot be completed through automated process and require manual intervention
  • Use expertise to prioritize the daily work flow for various responsibilities of a level 1 including but not limited to exception payments, direct mail & Automatic renewal updates
  • Identify and communicate ways to improve the daily processing of exception payments & direct mail campaigns to Supervisor, including communicating these improvements to other teams within the department
  • Assist in detecting and documenting complex membership processing issues & related technical issues
Qualifications for membership
  • Demonstrated effectiveness in prospect identification, relationship building, and solicitation and ability to manage a large number of activities simultaneously
  • Minimum three years proven experience in business development, membership relations/recruitment, or advertising/market
  • Flexible schedule to accommodate holidays, evenings and weekends when needed
  • Ability to learn new computer systems easily, such as the member database system
  • Must be able to analyze data and communicate effectively with peers and superiors in a positive manner
  • Ability to listen and professionally address and respond to members, guests and co-workers
4

Membership Job Description

Job Description Example
Our company is growing rapidly and is hiring for a membership. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for membership
  • Maintains and develops strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction
  • Must be available to act in the Facility Manager’s absence when appropriate
  • Responsible for achieving annually budgeted sales figures and for controlling expenses within the membership area of the operations budget
  • Ensures that the Club is represented in accordance with the policies and procedures set forth by the company
  • Contribute to the creation of and serve as the lead on execution of a comprehensive membership acquisition strategy that will result in a net gain in membership and a broader awareness of Exponent Philanthropy
  • Effectively work with member volunteers and staff on initiatives that will contribute positively to membership related goals
  • Create actionable Enterprise Administrative Fee sales reporting by partnering with the Enterprise Sales Team and Sales Leadership to analyze GPO, IDN and Government contract sales metrics and processing of associated payments
  • Identify and maintain GPO membership to GPO contracts across all Divisions to ensure all sales are assigned to the correct GPO
  • Coordinating with the Pricing team, Divisional Sales and Operations teams on existing pricing and membership rosters
  • Analyze compliance measurement based on sales criteria on a monthly and quarterly schedule for GPO, IDN and Government customers
Qualifications for membership
  • Database management experience and knowledge of fundraising software preferred
  • Hourly $15/hr
  • Ability to perform complex data entry and make decisions related to both written and verbal member requests at a level normally acquired through the completion of an Associate’s degree or equivalent and at least two years to four years of customer service experience is required
  • Effective complex analytical and communication (written and oral) skills to enable accurate completion of assignments, proper handling of both associate and member problem situations and constructive interaction with others
  • Exceptional communication skills required to handle complex membership inquiries in an efficient manner
  • Ability to make decisions regarding membership inquiries and issues with minimal supervision
5

Membership Job Description

Job Description Example
Our company is looking to fill the role of membership. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for membership
  • Integrates and analyzes data from various sources for customer initiated documents
  • Maintains electronic member and prospective member databases and hard files
  • Performs various administrative and sales duties during Club events
  • Performs all Front Desk duties proficiently and efficiently
  • Help to manage, train, monitor and coach performance of Front Desk Associates with management team
  • Utilize the Membership Management Report to fill the schedule
  • Make designated number of prospecting phone calls, appointments, and sign ups monthly
  • Use appropriate verbal and non-verbal language
  • E-Mail and mail appropriate materials to prospects and members in a timely manner
  • Promote internal referral program
Qualifications for membership
  • Knowledge and appreciation of contemporary music is highly preferred
  • 3+ years sales experienced preferred
  • Bachelor’s Degree from an accredited college or university with major emphasis in sales, marketing, public relations, psychology or sociology
  • Minimum two (2) years’ experience in sales, marketing or public relations in the private club, hospitality or related field is required
  • Experience with member databases, association management software, and/or customer relationship management software
  • Illustrator and Eloqua are a bonus

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