Membership Advisor Job Description

Membership Advisor Job Description

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Membership advisor provides information to guests / members about the leisure facilities, staff and services, including opening hours, availability and rates.

Membership Advisor Duties & Responsibilities

To write an effective membership advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included membership advisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Proactively sell / up-sell and cross sells all products and services within the Jumeirah portfolio in a friendly, professional and efficient manner
Full-time benefits available which include but not limited to health insurance and tuition reimbursement after meeting a waiting period
Apply marketing strategies to increase ancillary revenue such as product sales, sections and CPExpress
Represent the company by applying Jumeirah Hallmarks and guiding Principle and by following the standard operational procedure
Provide exceptional customer service to membership request from members
Handle all in-bound and out-bound calls from the customers, the loyalty programme Members
Log their request and provide the required information or process the necessary request
Handle all Room, restaurant, spa reservations for members
Support any Profile management request from members
Ensure manual retro and redemptions, online redemption process are processed in a timely fashion

Membership Advisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Membership Advisor

List any licenses or certifications required by the position: AED, PR, CPR

Education for Membership Advisor

Typically a job would require a certain level of education.

Employers hiring for the membership advisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Marketing, Business, Health and Wellness, Communication, Sports Management, Hospitality, Communications, Management, Writing, Computer

Skills for Membership Advisor

Desired skills for membership advisor include:

Crunch brand and model behavior in accordance with Crunch mission statement
Crunch's services and facilities
Corporate and individual databases and to maintain the database effectively
Participate in all the club's services
Products
Programs
Affiliated products and services
CRIS
Competitors
Concord

Desired experience for membership advisor includes:

All emails should be reply within 24 hours
Retro – rooms and restaurants for Jumeirah Sirius and Airlines (Calculating of points manually)
Return pack management
JWL & JAD Long Stay Manual processing
Hotel exception request processing
Support in all Administration Task

Membership Advisor Examples

1

Membership Advisor Job Description

Job Description Example
Our innovative and growing company is looking for a membership advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for membership advisor
  • Ask new members for referrals at the point of sale and contact them to arrange appointments and complementary visits
  • Complete membership agreement forms thoroughly and clearly as per audit specification
  • Answer emails with accuracy, clarity and simplicity in a customer friendly professional manner
  • Meeting and exceeding sales targets
  • Analysing local market trends and developing new business leads
  • Generating new business in line with Health Club strategy
  • Monitoring local competitor activity and identifying potential business opportunities
  • Developing customer membership within the local area to drive business
  • Negotiating packages with corporate clients
  • Developing and implementing local marketing efforts including the usage of social media
Qualifications for membership advisor
  • Recruit new members and promote our services
  • Aid guest satisfaction, building relationships with guests and members
  • Experience in the Leisure industry or related professional area
  • Confident, professional and enthusiastic manner
  • Fun and enthusiastic work environment – regular staff events and social activities
  • Complementary use of Leisure and Golf facilities
2

Membership Advisor Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of membership advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for membership advisor
  • Knowledge of competitors, target markets and industry trends
  • To fully utilise the membership prospects database ensuring that the data is always accurate, integrity is maintained and prospect generation is maximised available
  • Performs the role of a product lead interacting with IT and business leadership
  • Ensures the business and technical requirements are documented in accordance with business needs and application systems road map
  • Actively seek out new sales opportunities - A key part of your role will be making sales calls to new and existing clients, working to achieve your agreed sales targets
  • Set up meetings - Making contact and setting up meetings with potential clients
  • Participate in sales events - You will play a central role in our corporate events and this will be a perfect opportunity for you to develop strong business relationships with clients
  • Maintaining records - This will be a fundamental aspect of your role, to document all of your sales activities from the initial enquiry through to the sale and of course the after sales liaison
  • Nurture relationships with customers - Developing trust and long term client relations
  • Submit your resume
Qualifications for membership advisor
  • The right to work in the UK as an EU national or via a residency permit or working visa
  • Have a high level of written and spoken English
  • Previous sales experience with evidence of meeting and exceeding targets
  • Genuine passion for the leisure and fitness industry
  • To be highly motivated and a great team player
  • Experience dealing with HealthCare Billing domain is an asset
3

Membership Advisor Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of membership advisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for membership advisor
  • Must be able to work a rotating shift of Days/Nights/Weekends
  • Anticipating the Owner's/Members' needs and being flexible in responding to them so that we may deliver the service and program they value
  • Attend a minimum of one community event per quarter and participate in all philanthropic events
  • Promptly report facility needs, office supplies, cleaning supplies
  • Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process
  • Gather materials and assemble information packages
  • Prepare sales-related documents throughout the sales process
  • Serve as the point of contact for existing members and communicate with them by phone and email to respond to questions and requests
  • Please include a brief statement addressing why you are a fit for fitness sales
  • Demonstrated experience in a sales specific role
Qualifications for membership advisor
  • Experience with membership and billing variable mapping, integration of variable mapping to downstream applications, 820 files processing is preferred
  • Minimum of two (2) years' experience in hospitality or call center related field
  • Minimum of two year’s work experience in customer service in a sales related field
  • Provide exceptional customer service to DX Exchange members via a range of communication channels
  • Ensure inbound call resolution, complaints handling and liaison with service centres, to address service issues, is achieved within service level and meets the expected quality standards
  • Drive revenue opportunities are maximised across all accounts and revenue streams
4

Membership Advisor Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of membership advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for membership advisor
  • Knowledge or appreciation of health and fitness principles
  • Knowledge of current Microsoft Office and related member database software
  • A current First Aid and CPR Certificate or willingness to acquire
  • Initiate new partnerships and penetrate existing relationships
  • Follow-up best practices
  • Processing sales
  • Selling Ancillary services
  • Facility cleanliness & tidiness
  • Ability to meet sales benchmarks
  • Ability to adapt to a high volume fast paced customer service environment
Qualifications for membership advisor
  • Establish and develop business relationships with members, converting interest into sales
  • Be an active contributor enhancing an environment that delivers excellent member service
  • To maximise sales, focussing on revenue onput and the retention and growth of our existing member base, taking accountability for the achievement of defined sales and quality targets
  • Good understanding and knowledge surrounding customer experience
  • The ability to identify opportunities and recommend improvements, find solutions and resolve issues
  • Conversant with all relevant aspects of systems for Exchange
5

Membership Advisor Job Description

Job Description Example
Our company is growing rapidly and is hiring for a membership advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for membership advisor
  • Current First Aid qualifications
  • We offer competitive salary, medical, dental and 401k benefits
  • Responsible for selling club memberships and ancillary business packages
  • Conduct pre-planning activities each month including strategic outreach, for securing member referrals Build rapport and lasting relationships with prospective and current members
  • New membership sales (no cap)
  • Renewal membership sales
  • Ancillary sales (Spa, Personal Training, Pilates)
  • Team sales achievements (club and market opportunities)  
  • Two opportunities for a bonus each month – individual and team
  • Follow up by phone with those who don’t join today within 48 hours by phone or written correspondence
Qualifications for membership advisor
  • Applicants must be willing to work on weekends and Public Holidays when scheduled to
  • Experience with Document Generation – invoices, letters preferred
  • Passionate about delivery great service to our members every time
  • Experience of working in a target/KPI focused member/customer service team
  • A ‘role model’ telephone manner with a confident approach to talking to members and colleagues
  • Ability to remain focused and decisive when working to specific targets in a pressurised environment

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