Membership Representative Job Description

Membership Representative Job Description

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Membership representative provides administrative support to the office with experience using Microsoft office suite (Word, Excel, Access, PowerPoint).

Membership Representative Duties & Responsibilities

To write an effective membership representative job description, begin by listing detailed duties, responsibilities and expectations. We have included membership representative job description templates that you can modify and use.

Sample responsibilities for this position include:

You would need to interact with customers about Medicare, issuance and approval
Coordinate shipment of product samples to their imaging centers and manage product returns where necessary
Coordinate, maintain, and assess reports on the ticketing system, Microsoft Excel and Microsoft Word, and Microsoft CRM
Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections
May be responsible for billing and delinquency processes for assigned groups
May be responsible for loading rates to new groups and renewal/re-class groups within the appropriate system
May order identification cards
Educate Member contacts in all relevant IX-ONE programs and processes
Work with member contacts to maintain accurate exchange item listings
Work with the fiance department to ensure proper member billing for membership fees capture fees and perishable product bill-backs

Membership Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Membership Representative

List any licenses or certifications required by the position: CPR, GLBA, FCRA, AED

Education for Membership Representative

Typically a job would require a certain level of education.

Employers hiring for the membership representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Communications, Associates, Marketing, Guidance, Ethics, Supervision, Teaching, Technical, Education

Skills for Membership Representative

Desired skills for membership representative include:

Medicare
Excel
Imaging
KCAPS
OTIS
Trove and On-Demand
Phone applications and navigating with tablets
Television and set-top box inputs and outputs
Microsoft Excel
Microsoft Word and Outlook

Desired experience for membership representative includes:

A natural capacity for sealing the deal- Encourage commitment and investment in the arts
Knowledge of BAM preferred and genuine commitment to the arts
A desire to achieve goals, learn and seek advancement positions with our organization
High School Diploma or equivalent with 2-5 years equivalent work experience
High School Diploma/GED with 2-5 years equivalent work experience required
Competitive compensation package including base annual salary plus uncapped monthly bonuses based on performance, potential for paid overtime, and language differential to those who qualify

Membership Representative Examples

1

Membership Representative Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of membership representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for membership representative
  • Respond to telephone, walk-ins and e-mail membership inquiries
  • Provide all potential members and guests with an enthusiastic and informative facility presentation based on individual needs, empowering and educating on the benefits of health and wellness incorporating all of the features of the facility
  • Report membership sales results as requested by General Manager and/or Regional Director
  • Develop strategy for corporate and group membership sales
  • Achieve membership sales and renewals goals
  • Work closely with fitness team to ensure successful on-boarding of new members
  • Process work clearance requests
  • Answer follow-up telephone inquiries from casting/production companies and/or members/performers pertaining to work clearance
  • Prepare Station 12 confirmation forms for filing
  • Update computer records managed by Membership Services
Qualifications for membership representative
  • 4 week paid training program, including 2 weeks in Tampa, FL (flight, housing and transportation included)
  • Computer/Tablet proficiency
  • Experience in a customer service or sales role
  • Drive long distances, up to 200 miles per trip and able to be outside, in all weather and traffic conditions
  • Education and Experience – Undergraduate Degree Preferred, 4+ Year Experience in Sales and Marketing
  • Must understand and utilize appropriate selling techniques for private club memberships
2

Membership Representative Job Description

Job Description Example
Our company is searching for experienced candidates for the position of membership representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for membership representative
  • Performs error output resolution for electronic eligibility and processes error discrepancy lists
  • May be responsible for loading rates for new groups and renewal/re-class groups within the appropriate system
  • Proactively develop strong relationships with current and new season ticket members and fans by providing a first-class experience, fostering loyalty and generating repeat business
  • Meet or exceed yearly renewal and new sales goals
  • Provide a superior level of customer service to all ticket buyers and fans
  • Be informed and communicate common customer feedback to help initiate changes and foster a positive fan engagement culture
  • Anticipate, respond to, and resolve fan complaints, requests, and inquiries
  • Responsible for new business sales goal that is obtained identifying opportunities for up-sells, add-ons, and referral business from clients, and work with sales representatives to maximize revenue from existing customers
  • Update and maintain accurate records in CRM regarding all renewals, touch points and sales
  • Assist in developing and executing customized programs, benefits and events to drive loyalty and create moments for season ticket members
Qualifications for membership representative
  • Ability to define target markets both through member connections and identifying and developing relationships with external sources
  • Ability to communicate professionally verbally/written using proper grammar and punctuation in the English language
  • Availability to work a flexible schedule including weekdays, weekends, evenings, overtime, and holidays as needed for business success
  • The ability to gather and organize information using a logical and systematic process
  • The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem
  • Skilled at setting goals for personal and group accomplishment
3

Membership Representative Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of membership representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for membership representative
  • Primary responsibility of answering and monitoring the Season Ticket Member hotline to assist Member purchases and related fan inquiries
  • Create performance measures to ensure minimal wait for customers for incoming calls to maximize efficiency
  • Assist Season Ticket Members and fans on game day in the Ticket Services and Box Office problem solving and optimizing fan experience
  • Learn, maintain proficiency, and relay usage of A’s online ticket management tools and Season Ticket Member benefits to maximize retention of current fan base
  • Work closely with Membership Services Team to maintain accurate Season Ticket account information and ticket event creation and maintenance
  • Responsible for timely and accurate processing of new Season Ticket Memberships
  • Assist in the Membership retention and renewal process
  • Support in the coordination and upgrade of seat locations for Season Ticket Members
  • Responsible for fan development and implementation of department communication to strengthen existing Membership relationships and Organizational growth
  • Support and service group and individual ticket purchasers for the Oakland A’s
Qualifications for membership representative
  • Competitive compensation package including base annual salary, a Language Pay Differential of $1,500 plus uncapped monthly bonuses based on performance, potential for paid overtime, and language differential to those who qualify
  • Skilled at controlling sales assignments
  • 3 POSITIONS AVAILABLE conducting outbound enrollment verification calls to new members utilizing a script
  • 1 POSITION AVAILABLE entering new member applications in system
  • Requires H
  • NO CELL PHONES IN TRAINING ROOM OR WORKSTATION
4

Membership Representative Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of membership representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for membership representative
  • Gain knowledge and understanding of the Oakland A’s organization to best assist A’s patrons and A’s company employees
  • Provide overall Ticket Operations and Ticket Services assistance as needed on game day and non-game day
  • Maintain up-to-date familiarity with company eligibility policies and AMISYS system requirements
  • Treats others with respect, courtesy, and honesty
  • Processes routine to moderately complex member enrollment transaction such as additions, terminations
  • Prepares routine to moderately complex invoices and reports
  • Review/updates open enrollment changes such as Coordination of Benefits (COB), dependent updates
  • Researched and responds to routine inquiries via fax, postal mail or e-mail regarding eligibility feeds and files, and eligibility issues on vendor websites (i.e dental, RX, vision)
  • Executes system test plans/scripts, system upgrades, and/or new releases
  • Participates occasionally in onsite and phone client implementation meetings to provide sales support
Qualifications for membership representative
  • Adherence to Anthem Dress Code Must be successful in classroom training as determined by trainer(s) and manager
  • Good Attendance a Must!
  • Ability to follow directions - both oral and written
  • Ability to multi-task and Problem solving Skills
  • Perfect Attendance is a must
  • Processes and reviews membership applications
5

Membership Representative Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of membership representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for membership representative
  • Coordinates and documents correspondence and distributes into workflow
  • Orients, trains, and assists more junior level representatives
  • Analyzes deficiencies in processes/procedures and recommends improvements to more senior levels
  • Busy season, so no time off is allowed
  • This is not a call center position, but great customer service skills are needed
  • Will be trained on guaranteed issue guidelines for all of the states which Anthem services (17 states) and will be responsible to retrieve any information which is missing from an application
  • Develop and maintain relationships with current members
  • Represent associations in-person at industry events as needed
  • Manage membership inquiries and respond promptly
  • Provide analysis and consultation on existing membership materials and resources
Qualifications for membership representative
  • Answer telephone, written, and email inquiries from performers pertaining to membership eligibility, member status and leniency requests
  • Mail out, process, and review membership applications
  • Creates basic correspondence by using current templates
  • Updates computer records managed by Membership Services
  • Completes Documentum Scan Cover Sheets and Batch Sheets
  • Maintains files within Membership Services

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