Technology Support Specialist Cover Letter

I submit this application to express my sincere interest in the technology support specialist position.

In the previous role, I was responsible for customer assistance with network connectivity, manage DHCP and LAN for departmental networks, and administer Active Directory and group policy objects for departmental computers.

Please consider my experience and qualifications for this position:

• Professional Certifications or training (Axis, Milestone, Avigilon, etc) preferred
• Strong oral, written, and presentation skills are mandatory
• Interpersonal skills and professionalism are critical
• Good troubleshooting techniques
• Fluent in Visio and MS Office Suite
• Knowledge and experience working with technology in an educational environment
• Proficient technological skill
• Current working knowledge of Microsoft Office Suite (PowerPoint

I am excited to be applying for the position of technology support specialist. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure for 300+ users.

Please consider my qualifications and experience:

• Ensures all communications is clear, concise and understood by others
• Willingly shares expert experience and knowledge with level 1 team members
• Ensures staff and department operates within regulatory guidelines and/or standards
• Be able to work independently to solve problems with minimal supervision
• Experience supporting web and cloud based productivity tools like Google and Office 365
• Experience in Crystal Reports server and building Crystal Reports preferred
• Familiarity with networks and general network operations
• Be detail orientated and able to work in a demanding environment

I am excited to be applying for the position of technology support specialist. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for experienced level, technical support of desktop computers, Mac OS computers, SSO, VM, Casper, Landesk, SCCM, Airwatch MDMand Office365 applications.

My experience is an excellent fit for the list of requirements in this job:

• Current working knowledge of instructional technologies
• Current working knowledge of on-line testing software preferred
• Current working knowledge of digital image publications (Photoshop
• Maintaining and supporting the Workplace Technology estate to the approved global hardware standards utilizing agreed Global Images, processes, procedures and workflows including security controls
• Providing support and delivery of Corporate Approved applications and services, including Windows 7, Windows 10, Office including Exchange and Skype, SCCM, Endpoint Encryption and Antivirus services
• Providing user support for corporate provided mobile device hardware and MobileIron enterprise services
• Adhering to agreed SLAs and metrics utilizing the ITSM platform (ServiceNow) for call management and escalation as appropriate
• Assist in the identification, implementation and, where needed, documentation of remediation activities

In response to your job posting for technology support specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the Gensler IT infrastructure.

My experience is an excellent fit for the list of requirements in this job:

• Support of Real Estate activities, including colleague moves, office relocations, integrations and closures
• Contribute to a Global, team-oriented, collaborative workplace
• Relate well with all levels of Church leaders to provide exceptional service
• Proactive, detail oriented, dependable, and able to organize and prioritize numerous tasks
• Knowledge of Microsoft networks and troubleshooting techniques
• Professional certification in network and/or operating systems from a recognized accrediting association or vendor
• Technical or military training in a computer field
• Experience working in an IT helpdesk environment

In response to your job posting for technology support specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for remote and hands on desktop support to connect, upgrade and maintain desktop computers and printers.

Please consider my experience and qualifications for this position:

• Web based software support
• Experience with providing support for Microsoft Active Directory, Microsoft Exchange, LDAP authentication, and VMWare VM/VDI deployments
• Familiarity with troubleshooting and maintaining mobile devices, including iOS, Android, and Windows Phone operating systems and applications
• Familiarity with iBanner by Ellucian and Canvas by Instructure
• Knowledge of the Information Technology Infrastructure Library (ITIL) standards
• Skill in conducting business and information technology needs analysis
• Advanced knowledge of Windows and Macintosh computer hardware, operating system, and software operations and optimization
• Advanced knowledge of Microsoft Active Directory, Group Policy, Microsoft Exchange, LDAP authentication, and VMWare VM/VDI deployments