Help Desk Support Resume Samples

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L Grady

Luis

Grady

60284 Nola Fields

Dallas

+1 (555) 377 0916

60284 Nola Fields

Dallas

Phone

p +1 (555) 377 0916

Experience Experience

San Francisco, CA

Help Desk Support

San Francisco, CA

Schroeder, Harris and Rosenbaum

San Francisco, CA

Help Desk Support

Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
Manage service ticket queue, prioritize requests and perform work to meet or exceed clients’ expectations
Support, trouble shoot, and configure remote access to assist network users with connectivity to network from non-magnet connections
Provide in-person and remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware across Canada
Manage site specific projects as related to network infrastructure and server support
Providing first and second-level PC network and technical support to users on routine or complex problems on all desktop and server application issues
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Philadelphia, PA

Help Desk Support Analyst

Philadelphia, PA

Hirthe LLC

Philadelphia, PA

Help Desk Support Analyst

Working knowledge of eClinicalworks
Performs other duties as instructed by management
Perform workstation setup, moves, ads, changes
Assists the Help Desk Manager with reporting, analysis, or training and testing tasks
At the start or end of each work shift discuss, transfer and/or make aware the shift of any unresolved or open issues
Work with various IT support team members; providing prompt problem resolution to end-user community
Provide customers with training and advice on DB related technologies and transformations

present

Dallas, TX

Help Desk Support Technician

Dallas, TX

Wolf-Heidenreich

present

Dallas, TX

Help Desk Support Technician

present

Work within the team framework created by management and work with team members on assigned projects
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
Assist with IT administrative duties; signing checkout sheet, obtaining paperwork for, setting up, and troubleshooting for network and email accounts
Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
Assist in troubleshooting advanced technical issues within the network and telecommunications environments
Relies on instructions and pre-established guidelines to perform the functions of the job
Create, track and manage service requests for new hires, client moves and terminations

Education Education

Bachelor’s Degree in Computer Science

Rowan University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
Strong knowledge of server and network topology
Excellent phone & customer service skills; ability to be empathetic, work under stress and allow the end user to feel the smile through the phone
Ability to deal with irate customers and to always display a professional attitude while
Excellent customer service ability and soft-skills is the most important qualification
Experience working with a knowledge base or knowledge tool
Ability to master functionality of new Firm applications quickly and effectively
Strong attention to detail, analytical and problem solving skills
Ability to provide technical support over the phone, maintaining a professional demeanor
Ability to exercise patience and professionalism during stressful situations

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Corp-help Desk Support Analyst Resume Examples & Samples

Strong communication skills and the ability to communicate to demanding customers
Ideally Possess a Bachelor degree in IT
Knowledge of computer operations practices, procedures, and techniques
Knowledge of Windows operating systems on PC's
Knowledge of computer hardware and software
Knowledge of software applications on PC's
Ability to diagnose and troubleshoot technical computer problems
Ability to install hardware and software
Ability to load and optimize utilization of advanced computer software and operating systems
Understanding of connecting, routing, data transfer, Protocols, Firewalls, TCP/IP
Team-playing attitude, interpersonal skills, autonomy
Ability to learn & utilise new concepts quickly
Fluent in English
Fluent in Portuguese (native language in Brazil)

Specialist Help Desk Support Resume Examples & Samples

Bachelor’s degree in Computer Science or a related discipline; or equivalent work experience in IT Support
Approximately 7 plus years of experience in support of IT products
Extensive technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
Able to work effectively with high level customers and other management personnel
Exceptionally strong Customer Service skills

Help Desk Support Analyst Levels Resume Examples & Samples

Prior experience in a similar role
Excellent communication and troubleshooting skills $
College degree

Help Desk Support Representative Resume Examples & Samples

Proficient in technical problem solving skills
Efficient & accurate in documenting incidents/problems into the ticketing system within specified service level agreement (SLA's)
Ability to collaborate with Level 1 and Level II on various projects and daily tasks
Proficient in troubleshooting Microsoft Office products and Microsoft Operating systems
3+ years software analysis and solutions development in a variety of environments with increasing levels of responsibility
Exposure to SuccessFactors, ADP or other HR/Payroll Applications not required but preferred
Proficient at Excel, Word, Visio, and PowerPoint
Strong Communication Skills
Strong Analysis Skills, including ability to quickly learn and apply system related functions
Pro-activity and Drive
Ability to adapt and embrace change

Supervisor Help Desk Support Resume Examples & Samples

Minimum 2 years of experience using Sabre distribution system including understanding of the procedures related to the reservation, ticketing and fulfillment of travel bookings
Prior supervisory experience in a contact center environment preferred
Ability to lead and motivate a team of multicultural staff and to delegate to subordinates
Ability to analyze problems, identify key problems and make decisions to solve problems
Ability to provide technical support and advise team on technical support
Ability to evaluate and coach performance
Ability to make decisions on the spot during difficult situations
Strong presentation skills in diverse scenarios
Professional fluency in written and spoken English

Help Desk Support Service Specialist Resume Examples & Samples

Minimum four years of technical experience on an enterprise helpdesk
Two years of experience with supporting remote users through telephone discussion
Knowledge of and experience with printer mapping, wireless network configuration and troubleshooting, VPN client connectivity
Must be able to obtain the Security+ certification and provide proof that the candidate is enrolled into the Comptia Continuing Education program before start
Must be able to work any shifts – 24x7

Help Desk Support Analyst / st Line Support Resume Examples & Samples

To provide telephone and email help desk support and handling first Line calls
Quickly identify calls that need to be routed to 2nd Line support and assign these as necessary
Ensure that all work is carried out and recorded in accordance with the Help Desk standards and procedures
Identify calls that need to be escalated to the Help Desk Team Leader or Manager
To identify customer training requirements
Participate in department reviews, looking for process improvement, spotting trends and help to identify communication needs both internally and externally
Keep up to date with our Planet Application functionality and deployment methods
Good knowledge of microsoft products
Interest in windows server/ citrix/ database management/ report writing
Graduate with computer degree

Help Desk Support Service Specialist Resume Examples & Samples

2+ years IT related experience troubleshooting hardware, software, and connectivity issues
3+ years of direct interaction with customers and clients in a corporate environment
3+ years of IT Helpdesk/Call Center Experience, User Support, Win XP/2000, Outlook 2003 & 2007, Ticketing System knowledge/experience
Highly skilled in multi-tasking is a must
The HDI Customer Support Specialist Certification (CSS) or HDI Help Desk Analyst Certification (HDA) is highly desired

IT Help Desk Support Representative Resume Examples & Samples

Escalates Help Desk tickets to appropriate second and third level support groups in a timely manner
Tracks and monitors Help Desk tickets to ensure a timely resolution
Basic troubleshooting of operating systems, computer hardware, applications (software and peripherals, etc.)
Provides basic instruction to all users as necessary regarding the use of various pieces of equipment or Bank deployed software packages
Performs IT equipment moves and schedules all repairs, conference calls and Live Meeting requests

Help Desk Support Analyst Resume Examples & Samples

6 or more months of telephone technical support/ customer service experience
Basic networking experience
Excellent communication and phone answering skills
Good typing and grammatical skills
Ability to follow written and verbal procedures
Willing to work weekends and or different work shifts when needed
Answer any in coming client calls
Log and thoroughly document all incoming client calls into the Remedy database application
Triage, Resolve, Close and/or escalate all assigned and/or answered client calls
Transfer any unresolved calls to Level II
Follow the escalation procedures of escalating all problems calls first through your Level II analyst, NTST, then management
Check the Remedy database queue for any assigned calls and client issues assigned to you throughout your work shift by the Coordinator
At the start or end of each work shift discuss, transfer and/or make aware the shift of any unresolved or open issues
Updates to the Remedy database as required when the status of issues changes
Communicates effectively and courteously with the end user regarding the status and or resolution of each issue
Advises team members and management of any issues that relate to customer satisfaction or if there are problems in getting issues resolved in a timely manner
Keep peers and manager informed of trends, significant problems, unexpected delays
Attends departmental meetings as required and actively participates in in all meeting activities
Take the training required, technical as well as interpersonal. Stay abreast of all current technology
Performs other duties as instructed by management

Help Desk Support Analyst Resume Examples & Samples

Associate’s Degree in Computer Science (CS) or related area, or equivalent work experience
Minimum two years of experience in a help desk support related role
Thorough knowledge of Windows Vista/7 and associated applications used in an office environment including Office 2007/2010 and Adobe Acrobat
Knowledge of TCP/IP networking as it applies to a Windows environment
Knowledge of a variety of protocols including DHCP, DNS, SMB/NETBIOS, SMTP, RDP
Strong ability to operate in a close team environment
Excellent verbal and written communication skills with an ability to write clear and concise technical documentation
Ability to work with a wide degree of creativity and latitude

Help Desk Support Resume Examples & Samples

Responds to and diagnoses problems through discussion with users. Includes problem recognition, research, isolation and resolution steps
Typically resolves basic problems while refers more complex problems to intermediate and/or senior level
May involve use of problem management database and help desk system
Serves as primary contact for customer queries regarding network outages
May require traveling for Helpdesk projects
Working experience of at least 12 months at an airline or a travel agency using the Sabre system
High level of resistance to stress and ability to perform multiple tasks simultaneously
Preferred additional language skills- Arabic, French or Urdu
Excellent computer software skills (Word, Excel, Outlook)

Help Desk Support Analyst Resume Examples & Samples

Partner with peers to identify areas of improvement within the IT department and the company-at-large, providing solutions in the form of new standards and procedures
Answer calls from internal users, providing effective first-level support and documenting your work in Humana’s tracking system
Triage reported problems to determine the most efficient manner of resolution
Simulate or recreate operating difficulties, recommending system modifications and communicating with other IT departments to correct core issues
Working knowledge of Operating Systems
Strong troublshooting skills
Strong communication skills
Bi-lingual (read and write English / Spanish)
Strong team player and problem solving skills
Associate’s or Bachelor’s Degree in Computer Science, Information Technology or a related field or technical certifications (example: MCSE)
Working knowledge of eClinicalworks
Working knowledge of Crystal Reports

Specialist, Help Desk Support Resume Examples & Samples

Answers telephone and email support requests
Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
Participates in system maintenance, upgrades, etc
Participate in computer moves
Prepares computers for new and existing staff members
Installs / upgrades business applications
Supports remote access (Citrix, Cicso VPN, WAN) to business applications
Work with users and other technical personnel to resolve problems
Experience with mobile devices and (EMM McAfee/BES)
Experience using SCCM (remote control console)
Experience with Exchange Management Console – (2010)
Minimum of 2 years experience with
Troubleshooting IT issues
Windows 7 and XP workstations
MS Office 2007, 2010
Knowledge of network technologies (TCP/IP VPN, DHCP)
Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM)
Strong communication skills and ability to work well under pressure
Diploma or Degree in Computer Studies or related field an asset

Help Desk Support Resume Examples & Samples

Provide hardware and software technical support for corporate and remote users
Respond to and resolve helpdesk tickets, emails, calls and voicemails in a timely manner
Setup new desktops and laptops with necessary business applications
Setup user accounts, permissions, mailboxes, groups and other server administration items
Configure and troubleshoot hardware as necessary (computers, printers, networking, wiring, etc.)
Manage service ticket queue, prioritize requests and perform work to meet or exceed clients’ expectations
Demonstrate excellent and effective communication skills working in a collaborative environment
Experience with MAC harware and OSX

Hbss Help Desk Support Admin Resume Examples & Samples

Provide support to Fleet Units for all matters dealing with HBSS ashore ePO management
Escalate issues/problems to support solution development
Manage, track, report, policy exceptions IAW Navy TTPs/SOPs
Report compliance status IAW Navy mandates, and management direction
Implement HBSS deployment, and policy strategies IAW approved Navy TTPs/SOPs
Manage ticketing system
Monitor/Analyze ePO rollup event feeds and respond/report IAW approved Navy TTPs/SOPs
Monitor/ Analyze ePO rollup asset feeds and respond/report IAW approved Navy TTPs/SOPs
Monitor/Analyze Rogue System Detection and respond/report IAW approved Navy TTPs/SOPs
Verify automated reports are being sent out as needed
Creation of server tasks, automated reports, etc
Maintain a presence in the HBSS chat room
Current DoD 8570.01-M IAT level II certification requirements (Security+ CE, CCNA Security, GSEC, SSCP)
Active security level clearance
7+ years of IT experience to include 2+ years helpdesk experience
Knowledge and experience in working with each of the following
McAfee Host Intrusion Prevention System
McAfee Data Loss Prevention Endpoint products
McAfee HBSS ePO administration
Microsoft Structured Query Language (SQL) server working knowledge
Computer Network Service Provider Auditor (CNDSP-AU)

Remote Project Based Application Help Desk Support Representative Resume Examples & Samples

Ability to maintain a high energy level on several calls
Confidence, adaptability and integrity to handle various phone calls
Ability to multi-task, i.e. type while talking on the phone
Gathering information, researching/resolving inquiries and logging applicant calls/emails
Maintaining an engaging rapport, quickly, with many students throughout the day
Answering student questions about admission requirements, filling out the application, submitting documentation, deadlines, etc
Mastering our communication systems (phone, e-mail, RightNow and other internet databases)

IT Help Desk Support Representative Resume Examples & Samples

3+ years of experience in Help Desk or Technical Support roles
Network / Desktop troubleshooting experience with: Re-Imaging Desktops, Windows XP/7 Operating Systems, Windows 2000/2003/2008 Server operating system
Strong client-facing skills

Help Desk Support Analyst Resume Examples & Samples

Logs all help desk calls or email requests into ticket system and updates existing tickets
Supports the end user in relation to the desktop OS, Microsoft Office, printers, hardware diagnostics and other applicable software packages
Completes new user setups separations as well as password reset requests
Completes add / moves / changes within Association phone system
Works to eliminate root causes of recurring help desk ticket requests
Train personnel on proper operating procedures relating to application software
Create FAQ documentation for recurring Help Desk requests
Provide support to the end-user on PC and software questions
Troubleshoot computer issues at branch locations including, but not limited to: PC problems, printer problems, internet connectivity, and installation of upgrades and/or new equipment
Other duties, as necessary

Help Desk Support Technician Resume Examples & Samples

First-point-of-contact for employee/associate support
Remote support for office and retail technology
Provide general technical advice/training to employees/associates
Properly set resolution expectations and provide continuous status reporting to support population for unresolved problems
Perform problem determination within the environment and other relevant infrastructure platforms. Escalate issues to appropriate support groups, as required
Experience using helpdesk ticket tracking systems
Ability to multitask and meet time constraints

Zara Seeking IT Help Desk Support Based Resume Examples & Samples

Solving and logging any issues/ problems with various equipment such as registers, PDA’s, TGT’s, and technology devices in the stores (IPads, Printers, Scanners, Network Equipment)
To deal with any day to day IT issues
Liaise with the IT department in USA
IT knowledge
Understanding of network systems
Able to work autonomously with high levels of initiative
Knowledge of Spanish Language is a plus
Highly organized and prioritization skills
Ability to work in a fast pace environment, under pressure

IT Help Desk Support / Intern Resume Examples & Samples

First Level IT Support
Solve day-to-day problems with Windows 7, Microsoft Office 2013 and Network Print Devices
Troubleshoot network connectivity for wired and wireless connections
Maintain existing user accounts
Change, upgrade, and/or repair computer hardware and software
Maintain up-to-date inventory for IT hardware
On-site and remote user telephone support
Respond to users concerns
Promotes good housekeeping (5S)
Some course study in Computer Science/Information Technology
Technical knowledge of network and PC hardware
Computer related experience in operations, maintenance and troubleshooting required
Knowledge of desktop applications software, configuration, and installation experience required
Troubleshooting skills and the ability to manage multiple priorities highly desired
Proficiency utilizing various software, i.e. Microsoft Office, etc
Must have knowledge of Windows 7, basic networking and personal computer hardware troubleshooting

Specialist, Help Desk Support Resume Examples & Samples

Mandatory shift work required including evenings, weekends and holidays
Ability to work independently at all times
Responsible for On Air production support including newsrooms/studios/control rooms
Knowledge of Production applications an asset (iNews, PRX, Harris systems)
Answers telephone support requests
Manage assigned tickets in a timely fashion
Supports remote access (Citrix, VPN, WAN) to business applications
Supports corporate email on mobile devices
Creates and updates technical documents for knowledge database
Minimum of 2 years experience with, Troubleshooting IT issues for Windows 7 workstations and MS Office 2010
Experience with mobile devices and (McAfee EMM/BES)
Experience with HP Service Manager

Help Desk Support Associate Resume Examples & Samples

Understanding of Financial Markets and terminology
Some experience using online databases
Ability to handle constantly changing flow of traffic

Associate Help Desk Support Resume Examples & Samples

Thorough SABRE knowledge, airline and/or travel agency background preferred
Ability to deal with irate customers and to always display a professional attitude while
Dealing with both internal and external customers
Excellent communication skills, written and verbal in English

Help Desk Support Engineer Resume Examples & Samples

Provide day-to-day support (e.g., break/fix, how to expertise, monitoring, testing) for business applications or infrastructure to end users in both Office and Plant environment
Co-ordinates with Support team to ensure that problem are resolved on-time
Perform Windows 7/8 SCCM provisioning process to stage desktops and laptops
Setup and perform data transfer for users
Act as Team member to deploy Global IT’s new initiatives, example: Windows 8 installation and upgrade to Windows 10
Attend to CCSN tickets and provide technical (hardware and application) support to users
Submit CCSN Requests. Example: New user creation, request for Secure-ID soft token
Attend to adhoc requests, example: Town-hall setup, Open Meetings setup, Workshop setup, Audio setup for Seasonal or Occasional celebration
Attend to vendor who will be onsite: examples: Server room and switch rooms air conditioner servicing, FM200 integrity test, Zebra printer service maintenance etc.
Provide support to Warehouse Wireless devices (Handheld Terminals & Printers)
Associate Degree with concentration in Computer Science
Two (2) to three (3) years of experience Help Desk support activities. Experience of supporting end users on desktop support and day-to-day activities
Basic understanding of Desktop, Server, LAN & WAN Environment and troubleshooting experience
Windows OS knowledge and related problem resolution
Desktop/printer trouble shooting
Customer Focus: Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer

Help Desk Support Analyst Resume Examples & Samples

1-2 years support center experience
Strong PC skills
Amazing Customer Service Skills
Ability to interface with all levels of staff

Help Desk-support Service Specialist Resume Examples & Samples

All work must be completed on-site at Ft. Knox
Knowledge of and experience with Windows 7
Helpdesk (HDI) certification is required
Experience on an enterprise helpdesk
Experience with supporting remote users through telephone discussion
People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems quickly, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi-task
Must be able to work any shifts

Help Desk Support Spec Resume Examples & Samples

Responsible for providing helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT Remedy Enterprise helpdesk system
Monitor Service Desk for tickets assigned to the queue and process first-in first- out based on priority
Modify configurations, utilities, software default settings, etc. for the local desktop or laptop workstation
Utilize and maintain the helpdesk tracking software with appropriate Knowledge Points and updates them as necessary by documenting internal procedures
Install, test and configure new laptop workstations, peripheral equipment and software and maintain inventory of all equipment, software and software licenses
Manage PC setup and deployment for new employees using standard hardware, images and software and adhere to Army Gold Master Standards
Perform timely laptop hardware and software upgrades as required by end user and in accordance with approved software and hardware list
Identify all applicable applications and systems needed in a new build for Transition Division laptops
Create the build incorporating identified applications and systems
Deploy build to all identified Transition Division laptops
Update build with all applicable patches and updates
Maintain all non-deployed laptops on the network to ensure that they remain on the domain
Coordinate and ship laptops to Transition Division in the field (utilizing existing shipping account)
Conduct spot check inventories in accordance with identified resource inventory procedures
Assist in answering TAP-XXI IT support emails
Associate Degree (or equivalent years of experience) in the field of Computer Science, Information Systems, Engineering or related field and 2+ years of related experience as Help Desk Specialist. Significant experience may substitute for minimum educational requirements
Work at an enterprise leave help desk to design, develop, implement Install, test and configure new laptop workstations, peripheral equipment and changes to the end user specific applications and services
Monitor system hardware and software services and recommends effective utilization of resources and investigate potential system performance problems and implements emergency recovery procedures
Respond to system and environment problems by analyzing the problem, formulating a solution, and quickly repairing the system to avoid costly interruption of services to end users
Maintain knowledge of hardware, software, and/or systems products to continuously improve system utilization, performance and financial benefits
Minimum two years of technical experience on an enterprise helpdesk
Previous experience with enterprise helpdesk application
Helpdesk (HDI) certification is required within the first 90 days of hire
Knowledge of ISO/ITIL processes and documentation standards a plus
Possess a SECRET clearance or have the ability to get one. Must have an interim SECRET to begin work on the contract
Must sign a non-disclosure and privileged level access agreement
A self-starter, capable of working both independently and in team environments
Strong customer service, organizational skills, knowledge of applicable DoD/Government policies and procedures
People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems quickly, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi- task
Must possess a CompTIA Security+ certification

Help Desk Support Resume Examples & Samples

Experience in use of Service Desk telephone and ticketing management software; Remedy and Automatic Call Distribution (ACD) experience is a plus
Excellent hardware and software troubleshooting skills
Experience working in a highly visible, constantly changing, fast paced, high level government environment supporting military, government and contractor personnel is desired

Systems Administration / Help Desk Support Resume Examples & Samples

Windows Server 2008R2; 2012R2
MS Office 2007/2010/2013
Windows deployment services
Active Directory and Deployment via Group Policy
Windows DNS and DHCP
Windows Certificate services
Hyper-V and other virtualization platforms
Linus OS
Switching and Routing
Printer support
Cisco equipment and appliances
Key management licensing
Ability to diagnose; research; and debug a variety of complex system or networking problems
A Good understanding of various types of physical media; how they work; and their limitations
A high level understanding of operating systems and file systems
Good organizational skills. This includes listening; note taking; documenting etc
Must be willing to learn new technology and provide expert level support to all customers
Excellent interpersonal skills. The ability to communicate and work as a member of a team is a must

Help Desk Support Rep Resume Examples & Samples

Responds to telephone calls, e-mails and in person requests. Uses personal knowledge, technical documentation and reference database systems/sources to analyze and solve end-user problems
Creates and keeps updated IT documentation (inventories, setup, etc.)
Keeps track of help desk requests and provides Help Desk statistics to manager
Assists the Systems/Network administrator with daily and special project operations including management of user accounts, systems security verification and performs other duties as assigned
Assists in developing training materials and conducts training classes on the applications that make up the standard desktop configuration
Assists providing standard training for all new employees and refresher lessons for current employees
Understands PC and network environments, diagnostic and system monitoring tools, Information Technology policies and current software applications/utilities, and equipment platforms
Troubleshoots software setups and configurations
Escalates problems that require skills and/or knowledge beyond the Analyst's experience and training to the Systems/Network Administrator
Prepares and installs images of standard desktop configurations
Installs applications and applies updates to these programs
Proactively seeks and implements solutions that will reduce the cost and time associated with supporting the applications and recognizes and analyzes trends in errors so as to identify and install long term solutions to problems
Some college education or Information Technology related experience
Proficient computer skills to include, but not limited to Outlook
Excellent communication skills both oral and written
Must act professionally
Ability to manage time and plan tasks to meet deadlines, and the ability to set priorities
Must be able to work well in a team environment as well as individually
Strong sense of ethics, including the need for strict confidentiality

Help Desk Support Resume Examples & Samples

Troubleshoot hardware/software and resolve issues throughout the day and document results
Utilize excellent customer service skills and exceed customers’ expectations
Copy and move files through the network without connecting to device
Create, print objects and the use of print servers
Use PSTools and WUSE to push windows updates
Ability to learn corporate applications (use of, error messages, reporting procedures)
Knowledge of Cisco switches (terminology, port switching, connecting to switches)
Assigning IP addresses to devices connected to the network
New setup of workstations and make them presentable (cubicle or office)
Document and manage surplus inventory
Excellent customer service skills are a must
Working experience with Cisco call manager, Cisco contact enter and possible finesse will be definitely beneficial
Must have experience in resolving PC, tablet, surface book, printer, scanner and software
Demonstrate a high layer of professionalism even under pressure
Be a team player and contribute knowledge as well as ask for help
Must possess working knowledge of
Windows operating systems (Windows 7, 8/8.1, Surface PRO and Surface RT)
Windows Mobile OS, Android OS, and Apple iOS
Microsoft Office 2010
Active Directory (modifying user accounts, resetting passwords, unlocking accounts)
DNS and DHCP (Research configuration and custom reservations)
Remote Desktop Connection (ability to use and teach users how to connect)
DameWare (Connect to remote users and resolve issues)

Help Desk Support Manager Resume Examples & Samples

Manage Server backups to include retrieval and storage of tapes
Collaborates with customer to resolve application, printer, and computer problems, as needed
Support, setup, administer and troubleshoot for end-user devices, including PCs, printers, other peripheral devices, and Blackberry devices
Maintains accurate database of hardware accessories, spare, assigned, and emergency Blackberries and accessories
Produces and updates Standard Operating Procedures (SOPs) for Blackberry, Android & Apple users

Help Desk Support Representative Resume Examples & Samples

Responsible for answering requests via in-bound and out-bound call, email and CMS ticket
Assist with basic installation, removal, and trouble-shooting of FIS developed products
Analyze each request to verify it contains all of the required information to effectively work the request
Interact with multiple systems that effect the transmissions of maintenance and monetary files for 5,500+ clients which, in turn, are responsible for 25,000+ daily files
May participate in technical projects
Communicates technical information to both technical and nontechnical end-users
The TSR1 works on-call rotations to assist our Secure File Transmissions clients
Requires a high degree of mental dexterity so the TSR1 can seamlessly multi-task between the products and clients
Basic MS-Windows and Internet Explorer settings
Basic knowledge of FTPS and HTTPS
Self-motivated and an excellent team player

Help Desk Support Resume Examples & Samples

1-3 years of experience in a helpdesk environment
Working knowledge of computers and computer software with emphasis on hospital supported software applications and Microsoft Applications
Experience monitoring system backups and the changing of backup tapes
Exceptional interpersonal skills, with a focus on listening and questioning skills
Experience working in a team-oriented, collaborative environment with minimal supervision

Help Desk Support Resume Examples & Samples

Ensure all PC’s and equipment at the Brant location is operational at all times
Assist System Support Analysis in maintenance of current network infrastructure (including servers, printers, communication devices)
Working closely with the System Support Analysis in understanding priorities, and in some cases mentor our users in Brant warehouse with respect to problem resolution and, where possible, train these individuals to be able to resolve Level 1 type problems ‘on their own&#8217
Provide telephone technical support when needed
Provide ‘entry-level’ training on basic applications (Word, Excel, Outlook) as needed
Keep inventory and order hardware supplies and computer consumables, including toners, backup media

Help Desk Support Resume Examples & Samples

1) Train and develop Level 1 & 2 Staff
3) Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
4) Research new technology, and implement it or recommend its implementation
5) Products/Software

Help Desk Support Technician Resume Examples & Samples

Bachelor's degree in Computer Science, Information Systems or equivalent
1-3 years of desktop support, help desk and end user support experience
Excellent problem solving, interpersonal, and reasoning skills
CompTIA A+, CompTIA Network, CompTIA Security+, ITIL Foundation Certification preferred

Help Desk Support, Computing Services Resume Examples & Samples

Bachelor’s degree in Information Systems or related field or equivalent combination of training and experience
At least 1 year of related experience with Help desk and end user support
Ability to interact with campus community
Ability to maintain accurate and detailed records
Working knowledge of computer operating systems (including UNIX) and common tools including networking, email clients and web browsers
Certifications from ITIL Foundation and CompTIA are preferred
Ability to work 11am - 7pm preferred

Technical Help Desk Support Resume Examples & Samples

Accept inbound calls and handle customer requests
General Pharmacy system troubleshooting
Assistance with adjudication issues
Intermediate PC, Windows, Network and Hardware troubleshooting
General networking knowledge (routers, switches, VPN, connectivity)
Experience with Windows 7/XP
Application troubleshooting background
Positive attitude
Strong schedule adherence
Minimum 1 year experience in a call center environment preferred

p/t Help Desk Support Tech for Stores Resume Examples & Samples

Perform 1st level troubleshooting for JCPenney stores as relates to POS, scanners, store workstations, iDevices, printers, etc
Troubleshoot hardware failures, store application errors, phone/voicemail issues, Windows 2003/2008 server errors, Microsoft Office and OS support, and password administration
VDI/VMWare experience, troubleshooting sessions and using VMWare tools
Ensure accurate and timely updates are made to Incidents using BMC Remedy ticketing system
Review knowledge articles to resolve Incidents quickly showing continuous improvement in first contact resolution
Utilize Avaya phone system to answer calls, transfer calls and login/out for breaks
Provide excellent customer service which creates positive memorable customer experiences
Exceptional customer service and communication skills
Prior retail experience is a plus
Ability to diagnose issues in a complex environment and identify solutions quickly using a knowledge base (training is provided)
Industry certifications (e.g. A+, MCP) are nice to have
Knowledgeable of Windows operating system, Microsoft Office, and basic troubleshooting of hardware and software
Bachelor's degree in Computer Science or related field is helpful
1-2 years' experience working in a Service Desk/call center environment is preferred

Senor Help Desk Support Engineers Resume Examples & Samples

BS in Information Systems is preferred
Strong technical skills in areas such as networks, servers, computer room operations, plant floor PCs, RFID, etc
Ability to work collaboratively with global IT teams, including Network Ops, GTAM, AM and AD
Ability to troubleshoot Ability to think logically through problems for quick resolution to issues

Senior Help Desk Support Engineer Resume Examples & Samples

Ability to handle a large and varied workload and deliver projects on time
Experience dealing with customers possessing a wide range of computer skills
Aptitude to learn new systems
Effective prioritization, time management, and project management skills
Self-starter, highly motivated, sound business judgment and leadership qualities
Ability to work flexible hours/rotating shifts, and overtime, including some weekends and holidays when necessary
Ability to troubleshoot
Ability to think logically through problems for quick resolution to issues

Help Desk Support Resume Examples & Samples

Understands typical IT support-oriented service level agreements and how to achieve SLA results
Works across several teams to restore service rapidly during service interruptions
Works with clients and other business units to achieve established SLA(s) / OLA(s)
Monitors and works with clients/3rd party vendors to facilitate data transmissions
3 to 5 years of experience in a similar role monitoring IT systems
Exceptionally strong working in a Team orientated environment

Financial Report Writing Help Desk Support Resume Examples & Samples

Minimum of 2 yrs day to day working knowledge of SQL databases, Queries, Crystal Reports or Reporting Services reporting
Working knowledge of Cognos reporting software highly desired
Experienced in writing reports for Business Intelligence and trending desired
Working knowledge of a Microsoft OS-based server/client environment desired
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Demonstrated ability to persuade and influence others on the best approach to take
On call weekend support rotation

Help Desk Support Resume Examples & Samples

Ability to learn and support new systems and applications in order to facilitate tier 3 triage and trouble shooting
Oracle DB and System Administration experience for basic tasks including maintenance of user accounts and permissions
Experience writing and tracking trouble tickets/problem reports and providing metrics/feedback to internal and external customers
Maintain a help desk providing Tier 3 support to triage, troubleshoot, respond to user calls, and resolve issues identified
Provide an initial response to tickets escalated to the Tier 3 support from the Tier 1 or Tier 2 help desk, conduct follow up to user reported issues, and provide status updates following an established Service Level Agreement (SLA)
Create, maintain and fix database user accounts, roles, and permissions
Create, maintain and fix system user accounts, roles, and permissions
Resolve trouble tickets to completion and communicate directly with users to ensure customer satisfaction before closure
Respond to MARCS Systems service requests and user questions
Perform data corrections
Document, track, and resolve user support issues using FDA established tracking tools
Provide regular status updates and communications regarding all open tickets to the user and, for high and urgent priority tickets, to the COR

Technical Help Desk Support Resume Examples & Samples

Minimum of 2 yrs day to day working knowledge of a Microsoft OS-based server/client environment, IBM iSeries environments, or a Unix-based OS
Experience in troubleshooting file transmission issues, typically using FTP or SFTP
Experience working with security certificates for HTTPS or other SSL encrypted communications
Experience working with Apache or IIS web servers
Experience in troubleshooting LAN/WAN network connection issues
Experience in troubleshooting network printer connection issues
Knowledge of FIS' products and services highly desired
Knowledge of financial services industry highly desired
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent analytical, decision-making, problem-solving, team, and time management skills
Is resourceful and proactive in gathering information and sharing ideas
Occasional on call night and weekend support rotation

Help Desk Support Resume Examples & Samples

Provide support for a fast growing business group of 600+ employees multiple downtown San Francisco Bay Area locations. Excellent customer service and engagement are our highest priorities
Travel to other local sites using a variety of transport methods (walking, taxi, train, etc.)
Heavy focus on Mac support, with a smaller population
Also local support for network, wireless, and phones systems (with engagement from level 2 support.)
A least 2 years experience with OS X/mac-OS – El Capitan and later, especially including system image deployment, maintenance, software and system testing and encryption and security tools (McAfee and FileVault)
At least 2 years support and administration including remote administration, end user support and interaction with other support groups including executive support
At least 1 year experience with productivity tools running on Mac’s including MS Office, Lync
At least 1 year Mac experience in a medium to large environment
At least 1 year experience with platform management and integration preferably JAMF Casper Suite, SCCM or equivalent
At least 1 year experience with ticketing and traffic reporting tools (Zendesk, HPSM, or equivalent)-Not Mandatory

Help Desk Support Resume Examples & Samples

Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues
Apply expert knowledge to assist with Windows 10 issue resolution, FileSite, Outlook, MS Office 2013, Worksite, DTE, IE, Citrix, Acrobat, STBWeb and legal research tools to troubleshoot and resolve problems
Educate users and team members on software and support issues
Communicate clear, concise, step-by-step procedures to users
Escalate Firm-wide system problems according to Department guidelines
Create a call tracking ticket for every issue handled, including all relevant information in a concise manner when escalating user problems to 3rd level support
Prioritize issues based on urgency and according to Department guidelines
Follow up with users to ensure issues have been satisfactorily resolved
Document troubleshooting steps to share with User Support and others as appropriate
Make suggestions for departmental technical procedures and troubleshooting knowledgebase
Troubleshoot with vendor support to resolve technical issues
Understand all methods of accessing the Firm's systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, GoToMyPC, VPN
Configure, test, and troubleshoot BlackBerry smartphones and other mobile devices
Troubleshoot and resolve basic telephone equipment problems
2 to 4 years of relevant experience required
Ability to present information effectively verbally and in writing
Ability to communicate step-by-step procedures to users in a clear and concise manner
Basic math skills: addition, subtraction, multiplication, division
Working knowledge of Windows 7, iManage, MS Office, document comparison software (i.e. DeltaView), Diaries System, SharePoint, telephone support, BlackBerry, smartphones, tablets and laptops
Ability to effectively prioritize and plan work to meet deadlines in high pressure environment
Strong attention to detail, analytical and problem solving skills
Ability to master functionality of new Firm applications quickly and effectively

Help Desk Support Resume Examples & Samples

Provide a point of contact for end-users to receive support and maintenance of MGO’s desktop computing environment
Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and peripherals to ensure optimal workstation performance
Provide support remotely (via phone, email, or instant messenger) or in person with hands-on help and or training at the desktop level
Provide software support by assisting users with the efficient and effective use of various company applications
The position provides opportunities to work on special projects and will be asked to assume increasing responsibilities as time goes on
Performs other duties as directed by IT
Associates or BS degree (or equivalent experience) in MIS or technology-related field
Sharepoint administration experience
Outstanding customer service skills: ability to assist others in person and over the phone
Intermediate knowledge of the Windows XP Operating System
Intermediate Microsoft Office experience
Demonstrated ability to manage complex projects with multiple stakeholders

Help Desk Support Engineer Resume Examples & Samples

Troubleshooting and resolving single customer issues with Windows, Mac, and Linux, Microsoft Office, Exchange, VPN, SharePoint, Mobile devices (including BlackBerry), and permissions
Provide first-contact, remote support for desktops, laptops, printers, peripherals and other computer related devices
Troubleshoot and resolve system hardware and software problems
Have previously worked in a Helpdesk environment
Have experience supporting the following areas –in this order of relevance starting with more relevant

Help Desk Support Resume Examples & Samples

Respond and resolve tickets and incidents in accordance with company IT policies and procedures as they relate to customer support and updates
Maintain inventories of all IT assets using the inventory collection process to secure Commonwealth assets
Manage the upgrade of hardware and software when necessary to insure that all services are provided in a secure and timely fashion. This includes but is not limited to new Anti-Virus, Operating System patches, or other mandated software upgrades as directed by company standards and practices
Clearly communicate and/or escalate to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact
Assist Telecom with movement of IP phones as required
Work collaboratively with internal and external groups in a team environment to improve overall customer service and support
Provide / utilize any and all resources available through company and other sources for assistance with problem resolution
Implementation of IT enterprise images for Desktops /Laptops according to procedures and policy to insure a consistent environment
Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment
Install and move assets as required according to policies and procedures
Assist / lead with meetings special projects and other requests as required to maximize the efficient use of IT resources
Complete all activities within security policies and practices to insure the safety and privacy of data, its clients and its resources
Act as the contact person for office wiring / cable installations and performs related duties as required
Required to travel to various sites as needed or requested
Participate in team meetings as required
Manage site specific projects as related to network infrastructure and server support
Install, configure, and support state issued mobile devices
Troubleshooting and resolving Network issues and infrastructure as required
Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with policies and procedures
Support, trouble shoot, and configure remote access to assist network users with connectivity to network from non-magnet connections
Participate in the development of the documentation of servers, infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices
Provide consultative IT services to IT management and site teams as needed
Mentor other IT professionals to insure their professional growth and skill set improvement
Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
Build and restore severs as required
Maintain Disaster recovery package for server rooms as required
Review server event logs on a daily basis to ensure optimal performance and identify potential issues
Perform all duties as required and directed
Knowledge of hardware / Microsoft Desktop and Server operating systems through current version
Experience supporting MS Office Suite / working with Active Directory
Knowledge of, and experience with the Local Area Networks (physical and logical)
Knowledge of capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers and Peripherals
Knowledge of IT industry standards
Can communicate professionally both verbally and written with peers and management
Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all activities
Knowledge and experience with basic security measures and requirements
Valid driver license and access to a vehicle

Wawf Help Desk Support Resume Examples & Samples

Typically requires a Bachelor’s degree or equivalent, and two to four years of related work experience
Must be able to pass NACI to obtain CAC for access the USMC network
At least one year of experience using or supporting WAWF

IT Help Desk Support Associate Resume Examples & Samples

High school diploma required; Associate's degree in Computer Science, MIS or similar disciplines strongly preferred
Minimum 3 years IT Help Desk experience
Must be able to independently build PC's and manage all site phases of the PC deployment process
Ability to prioritize requests while simultaneously managing multiple tasks
Initiative, with high energy and enthusiasm
Strong organizational skills, with high focus on details
Effective verbal & written communication skills
Superior customer focus orientation with consistent demonstration of a positive attitude
Focus on teamwork and personal flexibility
Familiar with technical terms, concepts, & components of networks & databases
Prior knowledge and experience with SAP
Prior knowledge and experience with Office 365
Past education, experience, or training in relevant computer fields

Help Desk Support Technician Resume Examples & Samples

Provide technical and procedural assistance via phone, email and chat
Diagnose and resolve technical software issues related to the Prometheus Analytics
Application infrastructure stack
Research issues using available information resources
Implement issue resolution and/or advise user on appropriate action
Provide Root Cause Analysis reports
Escalate problems to tier 2 and tier 3 level support as required
Track and route problems and requests and document solutions
Assist senior IT staff as needed
Working knowledge of Ubuntu and/or Red Hat Linux
Working knowledge of MySQL or other relational databases
Demonstrated knowledge of basic shell scripting or other scripting language
Demonstrated knowledge of basic SQL queries
Comfortable with VPN and Remote Access technologies
Ability to assist others with complex issues in a professional manner
Learning and initiative skills
Strong problem analysis and problem solving skills

Help Desk Support Resume Examples & Samples

Provide in-person and remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware across Canada
Install and modify computer hardware, peripherals and software
Write training manuals and provide on-boarding and conduct user training sessions
Manage PC setup and deployment for new employees using standard hardware and software
Follow up with business users to ensure issue has been resolved
Following agreed procedures and quality standards, notify users of disruptions to normal service delivery
Assist the BI Analyst and Network Administrator as needed

Help Desk Support Agent Resume Examples & Samples

Extensive work experience within own function
Work is frequently completed without established procedures
Works independently
May act as a resource for others
May coordinate others activities
Associate's Degree (or higher) OR High School Diploma 3+ years of call center experience
Ability to gain access to Cerner Community Behavioral Health/CCBH (formerly known as Anasazi)
2+ years of Help Desk experience with user applications support OR
2+ years experience using mental health computer application (including data entry and report submission)
1+ year of Customer Service experience
6+ months of experience with providing basic training in group settings
Experience with computer hardware
Customer service experience in a call center
Excellent customer service skills and good oral and written communication skills
Must be a detail-oriented self-starter team player
Excellent listening skills and ability to take direction

Help Desk Support Resume Examples & Samples

Represents company to external and/or internal customers, answering product or service-related questions
Provide IT Support to the Information Technology Division at Naval Surface Warfare Center, Crane (NSWC Crane) located in Crane, Indiana
Excellent interpersonal skills to communicate with customers and other team members
Must be able to obtain and maintain a secret security clearance. Prior to first day of employment must have successfully completed security paperwork and have approved fingerprint cards
Must be 8570 IAT I certified prior to first day of employment and must provide documented proof of certification
Previous help desk experience highly desired

Help Desk Support Service Resume Examples & Samples

Qualified candidate must have a diverse technical support background and the ability to support a wide range of technical issues at a high level
Minimum qualification is 3 years’ experience in Help Desk operations
A+, Network+ and Microsoft Certified Solutions Associate (MCSA) Windows 7 certifications

Help Desk Support Resume Examples & Samples

Answer and resolve inbound technical calls at a corporate help desk, efficiently and professionally, in a call center environment
Proficiently manage the resolution of inbound technical calls; balancing the need for customer service and issue resolution
Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows XP / Windows 7 environment
Using remote control tools to assist customers when needed
Accurately, quickly, and efficiently record all interactions with customers in an incident management tracking or ticketing software
Anticipates customer needs and proactively identifies solutions
Meet or exceed statistical metrics regarding; ticket and call quality, first call resolution, schedule adherence, and call handle time
Escalate high priority, high impact issues to the internal support teams
Adhere to a regimented schedule (start/end times, lunches, breaks, off phone time, etc.)
Excellent customer service ability and soft-skills is the most important qualification
Bachelor's degree preferred, but HS Diploma/GED and 1+ years of experience accepted
1+ year of experience in a technical call center environment. (preferably in a help desk with experience with resetting passwords and verifying permissions)
Experience using an incident or call tracking software or customer service software
Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
Must be authorized to work for any US employer

Help Desk Support Technician Resume Examples & Samples

Analyze and resolve application and/or technical support issues upon first contact with internal employees by responding to incoming support requests by way of telephone and electronic communication (e.g. e-mail messages, instant messaging, ticketing system, etc.)
Ability to resolve problems via remote management tools or provide/dispatch deskside support (occasional travel to locations may be required)
Develop polished and professional learning content suitable for direct distribution to employees such as job aids, quick reference guides, FAQs and multimedia visual aids
Conduct periodic training sessions such as individual new hire onboarding and on-the-job training
Obtain/maintain the customer-focused, professional and technical skill sets needed to support the organization's support needs (e.g. application, hardware, network infrastructure, etc.) as well as the implementation of any new initiatives/solutions that the company pursues
Participate in IT Emergency Pager Rotation

Help Desk Support Resume Examples & Samples

Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment
Builds solid, productive panelist relationships through positive communication
Investigates and resolves proprietary system generated panelist performance issues
Strong customer service and human relations skills
Fluent in both Spanish and English languages
Outbound and inbound call experience
Problem solving, and performance analysis abilities
Capable of working evenings and at least one weekend day each week
Excellent organizational skills and ability to meet deadlines
High School Diploma required, College degree or equivalent experience preferred

Help Desk Support Spec Resume Examples & Samples

Viewed as having the experience and enough knowledge to be able to handle unusual and seldom-occurring job events with minimal assistance from others
Advanced skills in a particular software application or specialty such as electronic mail, or the ability to access and manipulate computer data using SQL and DDA, or client-server environment
High school education or equivalent and 3+ years technical training

Help Desk Support Representative Resume Examples & Samples

Provide first line response for users requiring assistance with information technology issues
Escalates more involved problems
Provide timely password resets
Troubleshoot computer and basic networking issues
Create new users and assign permissions in Active Directory
Create email accounts and maintain email distribution groups
Move and setup computer workstations and all related equipment for staff and new hires
Maintain complete and accurate computer asset information
Create and maintain documentation of process and projects
Assists with downloading and posting of files as needed
AA in Information Technology or equivalent work experience
Working knowledge of Windows XP/Windows 7
Strong conflict/problem resolution skills

Help Desk Support Resume Examples & Samples

Provide IT support in accordance with companies standard operating procedures (SOPs)
Perform diagnostics and research that may be required for application installations or removals
Perform standard Windows 7 operating system tasks that include: Mapping network drives, Printers, File copy functions, Manual installation of software applications

Help Desk Support Resume Examples & Samples

6 months+ of customer service experience
Technical education
Non-Technical Skills/Personality

Help Desk Support Services Resume Examples & Samples

Responsible for day-to-day operation of PACS equipment including image workflow, archiving, auto routing, prefetching and other related activities
Provide primary desktop support for our client support team and radiologists
Monitor and troubleshoot network, VPN, ISP and system issues, via phone and remote access
Monitor mission-critical computer systems within the organization
Monitor the real-time flow of patient data between medical facilities, data center servers and radiologists and respond to issues as they arise
Responsible for on-call duties when scheduled
Varied working hours may be required
Coordinate and conduct end user training sessions as needed
Create documentation and training materials when needed
Maintain and produce required reports
Problem solving management techniques to eliminate problems
Team coordination, including schedule management for coverage and on-call
Time management for team for Kronos and payroll issues
Oversee projects for team assignments so as not to interfere with helpdesk coverage
Oversee, communication within the helpdesk and to vendors & customers
Provide status on any or all service impacting activity that effects the helpdesk support to direct manager
Oversee Training for helpdesk team
Help develop and use helpdesk reports to manage the helpdesk and continued advancement of the technical skills of the team
Mentor employees, conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team oriented approach with positive results. Assist in driving performance management. Comply with all employment laws and support affirmative action/equal opportunity and diversity goals

Help Desk Support Resume Examples & Samples

Help Desk/Phone support
Strong knowledge of server and network topology
Server+ or something similar a nice to have

Help Desk Support, NC Resume Examples & Samples

Utilize Remedy to properly document and respond to incidents, service requests, updates, patches, configuration changes and maintenance for a wide variety of equipment to include printers, workstations, laptops, servers and network equipment
Identify and/or troubleshoot problems and interface with external service providers on a wide range of issues to include networks, Microsoft Exchange, Active Directory, DNS and DHCP
Troubleshoot laptop, desktop, peripheral and server hardware problems and coordinate maintenance with vendors as required
Create and manage Microsoft Active Directory objects to include computers, security groups, distribution groups, and users
Configure and troubleshoot iOS and Android mobile devices
Monitor, troubleshoot and repair basic network problems to include the management of internal office cabling
Test locally approved hardware for compatibility and usability with customer gold images and other baselines
Support information assurance (IA) staff in creating and maintaining certification and accreditation (C&A) packages
Install, repair and configure computer equipment and peripherals
Maintain and update disaster recovery procedures
Assist in performing configuration and security compliance scans to include remediation of findings

Help Desk Support Resume Examples & Samples

Answer Service Desk Phones / Chat / Email
Create and route tickets
Tier 1 Customer Support and Troubleshooting
Successful candidates must possess excellent customer care skills including telephone, verbal and written skills
Beneficial skills include experience with public sector customer care and Cisco Unified Contact Center IPT system

Help Desk Support Technician Resume Examples & Samples

Must have telephone help desk experience in a call center environment
Knowledge and troubleshooting experience in Microsoft Office 2007/2010/2013/365 (ie Word, Excel, PowerPoint, Access)
Knowledge and troubleshooting experience in Microsoft Outlook 2007/2010/2013
Knowledge and troubleshooting experience in Windows XP, 7, 8.1 Operating Systems
Knowledge of Citrix and VPN
Knowledge of Active Directory and user account changes a plus
Knowledge of mobile devices (ie Apple, Android, Windows phones and tablets)
Ticketing system experience is a very strong plus

Help Desk Support Resume Examples & Samples

Support customers via phone and remotely to assist with service call tracking and dispatch
Assist billing team with meter reading retrieval from customer where data collection agent cannot be connected
Log and monitor service calls through our ARC developed web based application
Place service calls with service vendors for MPS placed equipment
Keep customers informed of progress and status of calls
Assist customers with media and supply orders placing orders through our online supply portal as needed
Good communication skills required
Answer inbound phone calls from 800 number and direct to the correct department or assist with opening service or supply calls
Must work well individually and also in a team environment
Knowledge of large and small format devices preferred
Must be able to multitask while maintain quality and control
1+ year in a copier/printer support role preferred or equivalent experience in customer support role
Familiar with computers and web browsers
Great phone etiquette
Reliable transportation
1+ years in a customer service support role with heavy phone support a must with the ability to interact with web based applications through a browser. Help desk or service call workflow would also be preferred. The considered candidate must have excellent customer service and phone skills

Help Desk Support Resume Examples & Samples

2 years + technical support experience or certifications
Basic networking support experience or training
Previous experience using and supporting Win XP & Win 7
Must be able to work weekends/evenings on a regular basis
Some travel to local stores may be required from time to time for training
Previous experience in a technical help desk environment
Previous experience troubleshooting wireless components
Prior experience supporting a retail environment
Familiarity with ITIL framework best practices

Help Desk Support Technician Resume Examples & Samples

Provide quality first level support to users via telephone and email with limited direction
Escalate issues to senior staff and/or other departments as appropriate
Communicate issues effectively to team as well as other groups
Document issues according to established processes
Follow defined departmental policies, processes and procedures
Meet predetermined schedules and mandated deadlines
Ability to manage multiple and, sometimes, competing priorities with some guidance
Create, track and manage service requests for new hires, client moves and terminations
Process requests for hardware and software
3 to 5 years experience serving on a telephone response Help Desk/Service Desk
Knowledge of Ticket Management Systems (e.g., ServiceNow)
3+ years experience with PC hardware/software desktop support
A Bachelor's degree from an accredited institution or an equivalent combination of education, including certifications and experience. Degree or certifications should be in Computer Science, Information Systems or a related area
Must have legal right to work in the U.S
Windows 7, 8, 8.1
Microsoft Office 2010, 2013 (Outlook, Word, Excel, PowerPoint)
RSA Administration
Mobile Devices (Blackberry, iPhone, Android)
Virtual Private Networks (VPN)
Active Directory & Exchange Account Creation and Maintenance

IT Help Desk Support Engineer Resume Examples & Samples

Telephone support and/or shift hours mandatory
Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool
Respond to all escalations on a timely manner in line with the Incident Handling Policy
Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication
Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner
Perform technical escalations in line with Incident Handling policy
Ensure incidents are routed to the proper next level/organization as part of the incident management process
Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly
Maintain a good degree of technical knowledge of all Orange Business Services IT services and applications
Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support
To resolve by himself/herself most of the incidents relevant to the scope of expertise
Undertake any other reasonable task as assigned

Robotics Process Automation Help Desk Support Resume Examples & Samples

Receive training on robotic process automation and service desk support tools
Record/troubleshoot/diagnose incoming tickets using the support portal and tools
Analyze and resolve, or determine routing of the ticket, based on the defined process, recording each step along the way into the support desk system
Coordinating with vendors, clients and team members based on ticket routing/escalation
Obtain and record all pre-requisite information for the ticket before reaching out to any team members, and update the ticket information as the ticket advances to resolution
Participate in engagement hand off when clients are eligible to receive support, and maintain the database for easily identifying resources assigned to a client
Attend incoming support calls and create tickets timely, accurately and completely
Update ticket statuses and comments after each interaction precisely
Escalate to management at appropriate times
Manage the knowledge base with latest updates on product releases, organize and maintain articles and FAQ’s
Analyze tickets periodically to determine relevant FAQ material and generate metrics
Make recommendations to the management to constantly help improve processes
Outreach to clients and team members with best practices and other informational updates
2+ years’ experience of working on a help/service desk
Excellent interpersonal communications skills
Excellent customer service, written and verbal communication is a must
Experience using cloud based ticketing portals
Excellent troubleshooting skills applying logic
Taking ownership of tickets and driving to quick and effective resolutions
Articulate, speaks and writes English well
Self-starter, accustomed to working in a busy and dynamic environment
Knows how to prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management
Able to work with various systems, platforms, operating systems, languages, tools and technologies
Projects professionalism, enthusiasm, and a “can do” attitude
Works well with others in a team atmosphere

Help Desk Support Resume Examples & Samples

Knowledge of and skill in supporting: Microsoft Products (Internet Explorer, Outlook, Word, Excel, etc)
Knowledge of and skill in supporting: printers, monitors, keyboards and other computer devices
Knowledge of office equipment such as: phone system, voice mail, personal computer, calculator, facsimile, and copy machine
Ability to pay close attention to detail and coordinate various activities simultaneously (multitasking)

Help Desk Support, Analyst Resume Examples & Samples

Requires individual to exhibit outstanding and uncompromised customer service at all times
Serve in a leadership role by assisting other associates with incidents and providing updates to the team on impacting issues
Ensure that all incidents created/updated/followed up by the team are properly created, escalated, and updated according to defined processes
Serve as a service desk Subject Matter Expert (SME) resource
Assist management with staffing, scheduling, and new hire training
Maintain an expert capability level within ticketing and alerting systems
Troubleshoot issues by consistently using defined troubleshooting questions and methods
Multi-task between multiple critical or high severity issues
Initiate event bridges that result from an outage or critical event. Must be able to correctly determine the impact and urgency of issues and respond appropriately, according to pre-defined process
ITILv3 Foundation certified
Associates Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience

Lead Ci-aco Help Desk Support Coordinator Resume Examples & Samples

Performs SF training in-services with newly hired MPV CI/ACO Help Desk Support Coordinators in the use of the SF Application
Performs SF training in-services with newly hired MPV CI/ACO Help Desk Support Coordinators in provisioning end users in Access Dignity Health (ADH) and in the Athena Health Population Health web based application
Perform SF training and in-services with newly hired Clinical Integration Network (CIN) staff in use of the SF application and the continuous training of existing network staff as needed
Coordinates/distributes CI/ACO Help Desk Service Requests to MPV CI/ACO Help Desk Support Coordinator team members
Assists Credentialing/CI-ACO Help Desk Manager in the development of written policies and procedures for CI/ACO help desk functionality and reporting
Active participant in weekly/monthly conference calls and web ex meetings with the various CI/ACO networks, Dignity Health SF and IT Staff in relation to upcoming CI projects and/or improvement in SF functionality
Acts as the primary contact for CI/ACO Network staff, MPV and Dignity Health corporate staff, physicians and their medical office staff accessing data from SalesForce.com, CI/ACO Provider websites and the Dashboard reporting tool
Completes, troubleshoots and resolves CI/ACO Help Desk Service Requests in support of CI/ACO Networks, Dignity Health initiatives and the Salesforce application and/or forward to appropriate CI Network Staff, Dignity Health staff for resolution
As directed by Credentialing/CI-ACO Help Desk Manager, CI/ACO Network Program staff, Dignity Health SF or Dignity Health IT, directs the CI/ACO Help Desk Support Coordinators to open support tickets with Population Health Management (PHM), for break/fix items related to the Dashboard reporting tool, CI/ACO Websites, Care management and referral solutions and other Dignity Health enterprise CI/ACO applications submitted by end-users
Communicates with or directs CI/ACO Help Desk Support Coordinators to communicate with end-users regarding status/disposition of all support requests
Perform Quality Check on all proposed candidates for participation and active participating providers as directed by CI/ACO Network

Help Desk Support Resume Examples & Samples

Provide first line response for users requiring assistance with basic technical issues and problems pertaining to district office applications
Provide first line response for agents requiring assistance with basic questions and issues pertaining to handheld computer
Provide first line response for users requiring assistance with basic questions and issues pertaining to agent web portal
Diagnose and resolve basic technical hardware and software issues on the platforms for which the helpdesk bear responsibility
Track issues to resolution, updating the internal knowledgebase and/or communicating information to relevant business units
Assist in developing ideas and procedures for improving field-based applications and reducing support calls and issues
Assist in the coordination and control of equipment provided to the district offices and agents
Quality assurance testing of hardware and software prior to roll out to user base
High school diploma required. College degree or equivalent IT experience with technical support issues preferred
1-3 years experience and one year help desk experience preferred
Above average verbal communication, documentation, and problem resolution skills

It-help Desk Support Level Resume Examples & Samples

Functions as the first line of support for the end user
Assists with problem triage, resolution and/or escalation
Provides low level monitoring of the system monitoring tools, helping to circumvent a problem from developing
Takes the lead in personnel and equipment moves/adds/changes and replacement
Responds to and diagnoses problems through discussions with users; Includes problem recognition, research, isolation, and resolution steps
Records the action(s) taken and follow up on deferred actions
Reallocate problem calls to an alternative relevant support group
Resolves less complicated problems immediately
Is aware of and adheres to escalation procedures
Works with and uses a trouble ticket help desk system
Has intermediate knowledge of back office applications
Helps maintain a help desk user self help/self diagnosis and solution system
Associates degree in computer science/engineering or equivalent
1 year of experience in an information technology field, with at least 6 months in a customer facing role
A valid TN Driver's License is required
Oral and written communication, interpersonal, and analytical skills
Basic knowledge of computer hardware, operating systems and network related technologies
Use of MS Office Suite of software products (Outlook, Word, PowerPoint, Excel) and experience with MS Exchange and Active Directory
English language skills required
Flexible hours
Less than 10% travel is required

Help Desk Support Technician Resume Examples & Samples

Associates Degree in a relevant field and at least two years of related experience. (HS Diploma - GED / 5 years Associates / 2 years)
Use of collaboration tools (chat, instant meetings, SMS Remote Desktop, Virtual and Computer-Based Training)
Candidate MUST have an active Security+ (CE) certification. Security+ (CE) certification expiration date must be provided for all candidates

Help Desk Support Resume Examples & Samples

Answers, evaluates and prioritizes incoming calls, voicemail, e-mail and in-person requests for IT service in a professional courteous manner
Follows standard help desk operating procedures to accurately log all requests using establishing request tracking software
Builds rapport and elicits problem details from help desk customers
Prioritizes problem requests and escalates when required to the appropriately experienced technician
Notifies IT management of all critical requests and issues
Learns fundamental operations of commonly used software, hardware, and other equipment
Provides solutions, advice and/or recommendations in a quick and timely manner
Provides knowledge transfer of important events during shift change to next Help Desk Support personnel
Provides continuous monitoring of the Network Operation Center system monitoring screens and react to service degradation indicators
Provides periodic on-call support as the business requires
Excellent knowledge of common operating systems and software applications
Excellent Knowledge of basic computer hardware and end-user desktop environments
2-4 years customer service experience preferred
Experience working in a fast-paced high demand environment
System implementation experience is preferred
Strong oral communication skills
Ability to provide technical support over the phone, maintaining a professional demeanor
Ability to effectively prioritize and multitask effectively in a high pressure environment
Ability to provide the coaching and guidance required for junior technicians of the team

Help Desk Support Representative Resume Examples & Samples

Provide timely, independent production support for PTD's products
Log new client issues reported via email and phone within Lotus Notes and ServiceNow ticketing systems
Answer incoming phone calls and escalate to proper teams
Responsible for daily client communication, service request management and assignment of production issues to corresponding Level 2 support teams
Ensure that the client is educated on relevant FIS products
Work within predetermined issue response time frames where applicable
Work with management to achieve system and corporate goals
Quick learner and self-motivator
Strong written and verbal communication
Able to work independently and within a team
Strong analytics and problem solving abilities
Highly organized with the ability to manage a heavy workload in a dynamic environment
Basic understanding of the exchange traded derivatives and securities industry is helpful, but not required
Demonstrate a willingness to aggressively pursue industry knowledge
Fluency in Spanish and/or French is highly desired

Manager, Help Desk Support Resume Examples & Samples

Manage multiple medium-sized Support Teams working as per ITIL framework i.e. Incident Management, Request Fulfilment, Access Management, Change Management, Problem Management
Interact with Business Partners/Clients
Be accountable and responsible for GS team’s deliverables
Project risk management - identifying, reporting and tracking towards closure
To take care of all required operational / logistics things on GS and projects side e.g. Internal resource management, VISA processes, Travel arrangements
Time tracking
Liaise with other teams and all stakeholders
To work directly with clients to deliver on business and organizational goals; communicating with broad range of BUs / client stakeholders, both technical and non-technical
Facilitate kick-offs, strategic planning sessions with BUs, clients and management to determine the scope and objectives
To prepare and present senior management review presentations
Publish weekly/monthly dashboards
Conduct weekly meetings with BU, Clients and Team
Prepare and maintain project management document from GS process point of view
Knowledge of CMMI and other quality processes
Should understand dashboard and metrics (Financial, Capacity, Utilization, Quality)
Proficiency in MS office tools (Power Point, word and excel etc.)

Help Desk Support Asociate Resume Examples & Samples

3+ years of relevant experience in a technical support/help desk environment. Preferably supporting global clients with excellent communication skills
Strong understanding of OS, Office suite, Outlook, VPN, Wireless, Mobility, Desktop and laptop issues
Perform Real-Time Monitoring, Investigation, Correlation, Analysis, Reporting and Escalations of Security incidents from multiple log sources - Firewalls, Web servers, IDS, IPS, McAfee ePO & Symantec Web Gateway (SWG)
Perform imminent malware (Angler EK, Qakbot) attack analysis through IPS, SWG logs and Wireshark tool & take appropriate steps
Configure policies, rules and also blocking suspected IPs in IDS, IPS and SWG
Do patch rating for servers/workstations as per Microsoft Security Bulletin released on every Patch Tuesday. And also execute post patch activity for our security/DMZ servers
Prepare client Daily/Weekly/Monthly/Quarterly incidents status reports and share with higher management. Created documents for technical/operational references also
Sharing security advisories on various threats (DDoS, Trojans, ransomwares) to the management regularly
Conducting bi-weekly review calls with higher management to discuss about emerging cyber threats and also to track SLA
Co-ordinated with other security towers and onshore teams for day to day operations
Trained beginners on processes & best practices for uniform organization throughput
Strong in technical and analytical skills
Solid experience in problem analysis and resolution of common software problems
Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. Should be positive, proactive, and readily embraces change
Ability to handle clients professionally during all interfaces
Should be capable of working in a 7*24 support environment
Provide troubleshooting and technical support via phone, web based tools internal supported applications
Advise customers regarding the product's proper use and address specific user issues and requests
During problem escalations, act as a liaison between customers and Tier 2 supports. Candidate will assist the customer base during various installation processes
Adequate knowledge of products, system utilities, and operating systems to investigate system issues and provide accurate solutions to them
Represent CompuCom in a professional manner and communicate effectively to stakeholders
Maintain the highest level of customer satisfaction by resolving all technical and non-technical issues and concerns

Help Desk Support Resume Examples & Samples

Provide deskside technical support as well as telephone based support with and without remote-control tools
Troubleshooting of IT related problems from software to hardware, such Laptops, PCs, and Printers
Thorough troubleshooting and information gathering prior to escalating issues
Creating/maintaining user accounts, resetting passwords, creating groups etc
Arrange for external technical support where problems cannot be resolved in-house
Other duties as assigned by Technology Service department leadership

Help Desk Support Resume Examples & Samples

Microsoft Remote Desktop Services
Sonicwall Firewalls
HP iLO and System Insight Manager
HP ProCurve switches
Microsoft SQL Server 2005/2008/2008R2
Microsoft, VMware, Citrix and Sonicwall certifications would be considered a strong asset

Help Desk Support Technician Resume Examples & Samples

Provide Level I Help Desk support and resolve problems to the end user's satisfaction
Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority, as well as priority level set on the ticket itself
Assist field sales with mobile devices, both hardware and software
Walk staff through problem-solving process
Report unresolved issues to the Service Desk escalation

Help Desk Support Manager Resume Examples & Samples

Experience processing and managing high volume Tier 1 and 2 helpdesks (at least 40,000 tickets annually) related to computer problems, domain account/access, password resets, CAC pin resets, and mapping to shared drives/printers/peripherals
ITIL Foundational Certification required (must provide certification)
Security + CE Certification required (must provide certification)

Help Desk Support Technician Resume Examples & Samples

Assist with IT administrative duties; signing checkout sheet, obtaining paperwork for, setting up, and troubleshooting for network and email accounts
Level 1 troubleshooting and resolution including, but not limited to, Active Directory, Zero Client (CDP), CHCS, AHLTA, Essentris, and other supported systems
Coordinates with end-user regarding installation or upgrades for legacy software
Researches future equipment needs and keeps abreast of any changes in equipment and features provided by those assets
Produces and updates Standard Operating Procedures (SOPs) for Blackberry, Android and Apple users
Establish an automated notification for IDS, Firewall alerts, and other system failures to allow monitoring by contractor for after hour services

Help Desk Support Resume Examples & Samples

Support of client operating systems and devices
Support conference room technologies (audio visual, communications and collaboration systems)
Provide training and support for the technologies used across campus to enhance collaboration and communication within Fluke and Fortive
Five+ years of experience working in a IT support environment
Conference room technology (Audio Visual, Communication and Collaboration) system support experience
Experience supporting Windows 10 and Microsoft Office tools
Associate degree in IT or related field
Excellent interpersonal, verbal and written skills
The ability to communicate and deliver training and support instructions on technical system
Light to medium lifting/moving equipment

Tier One Help Desk Support Analyst Resume Examples & Samples

Excellent Customer Service skills: candidates must be able to empathize with end users to provide exceptional customer service skills
Remote VPN and User Account: ideal candidates will have a working knowledge of VPN remote access and user account troubleshooting in Active Directory
Provide exceptional customer service while empathizing and relating to end users technical needs

POS Help Desk Support Resume Examples & Samples

Will be Monitoring and triaging issues from inbound/outbound calls with field technician, network operations and vendors. Primary duties will be to support Hand Held Point of sale units and monitor POS systems and respond to escalations as required
Really focused on strong customer service skills, outgoing, and clear and concise communicator and aptitude to solve problems
Documents and reviews user problems using tracking software
Ensures that second through fourth level technical problems are identified, tracked, resolved, and referred to the correct support groups as needed

Help Desk Support Associate Resume Examples & Samples

Knowledge of help desk support
Demonstrated ability to take independent initiative
Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
Enjoys speaking on the phone
Ability to manager high volume with high accuracy
Independently take the initiative to drive change in the organization through influence and leadership
Associates degree in a business related field

Help Desk Support Resume Examples & Samples

3-5 years of IT customer service experience
Worked within a Windows 7
Supported mobile devices( iPhone/Android)

Help Desk Support Resume Examples & Samples

Performing user account creation and modification in Active Directory
Knowledge of enterprise desktop and user administrative tools including Apple/Mac, Active Directory, SCCM 2012, and McAfee EPO
Intermediate hardware and software troubleshooting skills in a fast paced environment required

Help Desk Support Resume Examples & Samples

Qualified candidates must have five years general IT experience. Three years prior specific experience in customer support
Ability to work on various assignments simultaneously
Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions
Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word

100

Help Desk Support Associate Resume Examples & Samples

Provide technical support to the user community in solving day-to-day issues and completing support tasks (call logging, troubleshooting / diagnosis, and resolution or escalation for desktop/laptop PCs, Apple computers and devices, phones, mobile devices, AV equipment, conference rooms, wired and wireless networks.)
Provide End User training on tools and applications pertinent to the studio
Configure, administer, and troubleshoot multiple systems to include Windows, Macs, Android, iOS
Build, Image and Deploy Mac systems and Windows systems from scratch
Assist in on-boarding / departure process of employees. Setup computers, monitors, printers
Well-versed and comfortable troubleshooting Apple Mac computers and associated peripherals
Well-versed and comfortable troubleshooting Windows 7 and Windows 10
Performs basic administration tasks such as user account provisioning/deprovisioning, setup and decommissioning of telephones, printers, peripherals, hardware recovery and recycling
Identify and troubleshoot basic network problems including switches, routers, Wireless, and Bluetooth
Assists with Data Recovery, Data Integrity, and Data Backups

101

Help Desk Support Tech Resume Examples & Samples

Handle calls and tickets in Remedy to troubleshoot MS Office, Office 365 and network connectivity issues
Will be responsible for troubleshooting Hardware as well as software issues
This team will become the experts for office 365 so these two consultants will have the opportunity to train on the products

102

Help Desk Support Analyst Resume Examples & Samples

Provides Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups
Assists the Help Desk Manager with reporting, analysis, or training and testing tasks
Contributes current technical information and best practices to the knowledge base

103

Help Desk Support Resume Examples & Samples

Experience with a Service Management tool, such as Service Center or Service Now
Experience troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services
Experience using and troubleshooting email applications, such as Outlook or Lotus NotesSearch Jobs US

104

Help Desk Support Engineer Resume Examples & Samples

Dealing with support calls from customers
Managing incident tickets
Managing the escalation of incident tickets
Remote troubleshooting of Omnicell equipment, Windows and Windows Server
Supporting our field-based Technical Service Engineers
Scheduling maintenance of systems
Analysis of department performance
Testing and repairing faulty equipment returned to base
Performing quality and safety checks
Dispatching parts to engineers, and other duties related to supporting our installation teams and customers
Participation in an on call rota, comprising of out of hours’ telephone triage and out of hours’ field based customer response
Experience of working in a customer support / helpdesk role
ITIL Awareness
Must have 1st and 2nd Line Helpdesk Support Experience
Excellent organizational skills which would lend themselves to scheduling other staff
Good general computer skills, particularly in Excel, Windows and Windows Server. Working knowledge of computer hardware and networks is required
Experience of working in or for NHS or Private Hospitals would be beneficial but not essential
Educated to a good standard, including Maths and English. Any fundamental IT, Electrical or Engineering qualifications (either academic or professional) would be advantageous. Willingness to learn is essential

105

Help Desk Support Technician Resume Examples & Samples

Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Box, Outlook) and Experience with Skype/Lync
Experience working with Windows Operating Systems and basic Network, Wifi Connectivity Issues and Cell Phone and Tablet Support
Experience providing exceptional customer support to end users over the phone

106

Help Desk Support Rep Resume Examples & Samples

Seeking IT professional with an eager, positive attitude and ability to work as a team player
A 4-year degree in Computer Science, Engineering, or related discipline is required
Knowledge of commonly used concepts, practices, and procedures in the IT field
Knowledge of computer hardware & software including the clients standard desktop & server operating systems, tools& utilities
Successful completion of the IT Entry Logic and Problem Solving Test
Passage of HAIR drug screening test is required
Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
Availability to work rotating shifts and holidays and be on-call
Strong analytical, communication, problem solving, and organizational skills
Ability to work without close supervision while ensuring that tasks are done effectively and consistently
Strong verbal communication skills, including the ability to document operations procedures
Ability to effectively interact with a diverse user base

107

Help Desk Support Engineer Resume Examples & Samples

Troubleshooting and resolving single customer issues with Windows, Mac, and Linux, Microsoft Office, Exchange, VPN, SharePoint, Mobile devices, permissions and ownership of a wide variety of account administration tasks
Have experience supporting Account lockouts, VPN and networking, dispatching support, Outlook email and calendaring, Windows, laptop/desktop patch update, Linux basic command line use and Mac
Provide examples of process improvement or waste elimination
Leadership Principles in their work history and actions
Strong Customer and communication skills
Fluent verbal and written communication in English. This includes the ability to explain technical terminology to non-technical end users
Well-developed troubleshooting skills
Advanced Linux and/or Mac experience
Ideally you are educated in Information Technology or related field and hold professional qualifications relating to Microsoft, Linux, and/or Cisco

108

Help Desk Support Representative Resume Examples & Samples

Ensure on meeting daily Key Performance Indicators
Receiving end user calls
Provide excellent verbal and written customer service for commission based agents being mindful of the financial services producer environment
Incident resolution and recovery
Ticket Closure
Excellent troubleshooting skills, search skills, ability to approach problems logically
Technology support and/or programming experience highly preferred
Basic understanding of financial services sales and agent/callers’ perspective as they working in an commission based producer environment
Customer service aptitude
Customer service orientation and ability to work in a team
Exceptional interpersonal and communication skills and ability to build rapport
Strong keyboard and typing skills
Salesforce Knowledge/Certification preferred
Bachelors or Associates Degree
SFDC Certifications
Bilingual Requirements: Spanish and/or Portuguese

109

EMS Help Desk Support Resume Examples & Samples

Receive incoming calls to EDI department providing accurate and timely support and problem resolution for electronic data interchange (EDI) questions from external and internal customers
Responsible for providing support to external Trading Partners regarding submission and receipt of electronic batch transactions. Responsible for coordinating all activities involving the electronic testing process within established guidelines, answer questions regarding formats for all supported file specifications and answer questions regarding edits received on electronic response reports
Responsible for providing technical support of billing software
Responsible for provider client software support of billing
Work directly with approximately 400 software vendors and clearinghouses regarding explanation of record specifications, implementation guides and telecommunication issues
Instruct Trading Partners on new and current EDI telecommunication requirements. Must maintain a working knowledge of all EDI connectivity requirements including Internet file transfer, secure file transfer protocol (SFTP) and real time connectivity protocols. Must display the ability to learn about new connectivity methods and communicate concisely and accurately to Trading Partners
Identify and investigate potential EDI connectivity problems
Because of the financial impact to a Trading Partner’s business, periodic conditions arise which require tact and judgement based upon the knowledge of health care transactions and our EDI System. EDI Helpdesk Support Staff must be able to explain realistic problem resolutions to unhappy customers
Must be capable of spending 85% of the workday on the phone and 75% of the workday on a PC entering data
High school education or equivalency is required
Minimum of two years experience in claims processing, membership, customer service or working in a hospital or physicians office is required
Knowledge of PC hardware and software required (Windows and Microsoft Office applications)
Knowledge of one of the following is required: health plan claim system, health plan membership system, provider billing system or provider Electronic health record (EHR)
Knowledge of BluePrints (FootPrints) or other service desk or customer management systems is preferred
Must be able to learn and use time sheet system and OnDemand
Knowledge of American National Standard Institute (ANSI) X12 formats and implementation guides or clinical data standards is preferred
Excellent communication skills are required to interview Trading Partner’s (including all levels of Medical Office personnel, outside software vendors, Clearinghouses, employer groups and internal and external programming staff) in EDI problem determination of software (BCBSKS/ASK free billing software, practice management system software interface or communication software) and network connectivity problems and issues support
Must be professional and work well with all customers, both internal and external in explaining problem resolution
Must have the ability to learn and understand complex record layouts and implementation guides specifications including both the business and technical rules
Must be able to instruct all Trading Partners as to the use of the record layouts and implementation guides. This includes both the business and technical uses

110

Help Desk Support Engineer Resume Examples & Samples

A minimum of 5 years of technical support experience is required
Systems Administration background preferred
Strong knowledge of Office applications, Exchange email, Blackberry, VPN, SharePoint, Active Directory, LDAP, printing and Client operating systems including Windows 7 and 10, Macintosh OS 10.x, Ubuntu and Red Hat Linux
Validated ability to troubleshoot and identify the root cause of issues
A history of dealing well with ambiguity, prioritizing needs, and delivering measurable results in a dynamic environment
Ability to program to solve problems and automate repetitive tasks in a common scripting or programming language such as Perl, PowerShell, and/or VBScript
Experience packaging software with SMS or SCCM
Flexibility, thinking on your feet, and strong analytical skills
Demonstrated skill and real passion for operational excellence
Experience in a Systems Administration or Engineering role
Bachelor degree in Information Technology or related field

111

Help Desk Support Resume Examples & Samples

Must have the ability to abide by all of Carters policies and procedures; specifically the attendance policy
Must know, understand and follow all Standard Operating Procedures
Retail Experience and or IT experience is a plus
Working knowledge of Windows XP or WEPOS
Experience with Epicor Retail Suite is a plus
Proficient Typing Skills
Microsoft Windows, A+ or Cisco Certifications are a plus
Must have a sense of urgency
High school diploma or a GED required
Minimum 6 months of customer service experienceAbility to work in a highly structured environment
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer

112

Help Desk Support, Temporary Resume Examples & Samples

Provide primary end-user support by responding to and addressing all Helpdesk support calls
Resolve hardware and software problems of end-users from moderate to difficult scope and coordinate the resolutions of complex issues
Create and configure new user accounts and configure and deploy computer hardware to end users in the CEBs
Install and/or upgrade corporate software on company computers
Maintain the operation of the existing Citrix equipment used to support remote sales personnel
Perform other duties as may be assigned by IT management
Assist in the management and use of the Video Conferencing systems and Web based collaborating systems such as Webex and Go-to-Meeting
1 to 3 years of experience
Strong knowledge of PC based systems (Desktops and Laptops), mobile devices (Android, Apple) and associated wireless, printer and other PC connected technologies
Strong working knowledge of Windows 7/8, Microsoft Office 2007/2010 and Microsoft Exchange
Strong understanding of IT Infrastructure including networking and file sharing
Strong customer service skills, responsiveness and the strong desire to learn
Good communication skills required for customer interaction, problem description and problem solving
Strong work ethic and professional attitude
Ability to work in a break-fix environment and be able to prioritize and juggle multiple demands and deadlines

113

IT / Help Desk Support Intern Resume Examples & Samples

Collect, document and manage help desk tickets
Assist with deployment and management of endpoint software
Contribute to troubleshooting efforts for computer hardware and software support incidents
Set up and configure equipment for new hires
Help to fulfill service requests ranging from staff moves to software installation
Assist with asset management and inventory
Office applications
Data collection and analytical acumen
Effective organizational, time management and multi-tasking skills

114

Help Desk Support Analyst Resume Examples & Samples

Typically requires high school diploma or equivalent, and six months of related experience
1+ years of experience triaging calls, researching moderately complex problems and questions, responding with answers and interventions, providing on site assistance, tracking calls
1+ years of experience serving in help desk capacity providing phone and in-person support to users in the areas of software, peripherals, etc., problems; and serves as the initial point of contact for troubleshooting and resolving these problems
1+ years of experience interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Software knowledge/experience with Active Directory, remote desktop, VPN, SecurID, Internet Explorer, Adobe
Desired knowledge in Citrix, Skype for business, Smart Card/CAT card support

115

Help Desk Support Coordinator Resume Examples & Samples

Monitors help desk calls and responds appropriately to user requests and problems identified through review. Assists in coordinating the schedules of help desk personnel to ensure proper coverage. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems
Must be US Citizen

116

Help Desk Support Analyst Resume Examples & Samples

Ability to provide creative solutions to customers to address feature gaps, to display original thinking, and to develop innovative approaches and ideas
Ability to express technical problems and solutions that the average end user can understand
Ability to maintain a positive attitude in general and evoking an attitude of service toward the customer
Strong verbal, written and effective communication skills
Strong background in SaaS deployment and support required
Background in Healthcare IT processes preferred

117

Help Desk Support Representative Resume Examples & Samples

Knowledgeable in phone, email or chat support
Monitor service even through completion
Experience in phone based remote role
Familiar with computer technology
Time management skills
Knowledgeable in call routing and case management processes as well as case logging systems
Minimum 6 months to 1 year supporting customers in a moderately complex helpdesk environment

118

Help Desk Support Analyst Resume Examples & Samples

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Follow standard processes and procedures
Identify and escalate priority issues per Client specifications
Accurately process and record call transactions using a computer and designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary

119

Help Desk Support Technician Resume Examples & Samples

Answer incoming calls from technicians
Resolve issues following customer provided procedures
Document issue resolution in customer provided ticketing system
Expedite issues unable to be fixed at help desk
Serve as backup to Depot services
Test and configure equipment to be deployed to end users
If interested, please send resumes to bvanskiver@apexsystemsinc.com**EEO Employer

120

Help Desk Support Resume Examples & Samples

DoD 8570.1 Compliance and Security+ Certification
Require a High School diploma with 6 to 8 years of Help Desk Support experience, with a technical associate degree + 2 years of Help Desk Support experience
Working knowledge of Microsoft Office 2013, Win 8 -10 OS
Exchange, VPN, Webex, Symantec Antivirus, Active Directory
Working knowledge of iPhones and iPads
Working knowledge of networked and stand-along printers
Working knowledge of video teleconferencing
Experience installing, troubleshooting, and repairing PC hardware and software
A good working knowledge of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles and functions
Solid technical troubleshooting skills and a working knowledge of current technologies

121

Help Desk Support Technician Resume Examples & Samples

A+ certification is required
Desk side experience
Desktop experience with both hardware and software
Mobile device experience

122

Help Desk Support Technician Resume Examples & Samples

Provide remote support and resolve issues for users whom may be at remote offices or home office users
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
Identify areas deserving attention in the technical support environment, and consult with management
Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
At least two (2) years of relevant Help Desk experience required
Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
IT Help Desk support experience preferred
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
Government experience preferred
Highly detail-oriented, organized, timely, and customer service-oriented
Excellent attention to detail and good analytical skills

123

Help Desk Support Resume Examples & Samples

Responsible for providing first level support for all end-users
Troubleshoot and resolve hardware, software and voice/data communication systems issues
Escalate calls when appropriate. Write concise, informative tickets
Follow up on all tickets in a timely manner and follow through to resolution
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required
The ability to multi-task, prioritize and work under pressure are required. Be willing to work flexible hours when appropriate
Excellent customer service, verbal and written communication skills are a must. 3-5 years prior customer service, call center or help desk experience is required

124

Help Desk Support Technician Resume Examples & Samples

Support from 8:00am ET to 5:00pm ET weekdays
Incident support of customer designated standard and non-standard coreload software
Configure and deploy desktops and laptops
Service Request support for installs, moves, adds and changes (IMACs)
Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Cisco Telepresence
Daily multifunction printer check and conference room checks
Must have at least 3+ years of experience supporting PC hardware and software. Must have a strong working knowledge of Windows 7
Must be able to work with minimal supervision
Must have the drive to dig into issues and suggest resolutions for repeat issues for implementation
Internet Explorer /Chrome/Firefox
Printer support and maintenance
Windows 7 Core Image support
Documentation creation and updating
Associate Training
Escalation point for Help Desk
Walkup support rotation

125

Help Desk Support Resume Examples & Samples

Escalate calls when appropriate
Write concise, informative tickets
The ability to multi-task, prioritize and work under pressure are required
Be willing to work flexible hours when appropriate

126

Help Desk Support, Associate Resume Examples & Samples

Provide technical support within Service Desk Team to internal users
Support other cross functional Teams within IT when required
Determines and resolves incidents and fulfil service requests, over the phone or remotely, related with our technology platform
Support User Access Management (Active Directory, outlook, corporate applications)
Troubleshoots and resolves PC hardware, software, terminal services, Windows operating system, Microsoft Office, VPN software, and printer equipment issues
Uses ticket system tool to manage assigned Incidents and Service Requests, prioritize work effort, and track progress against deadlines/milestones/service levels
Participates in the Team's 24x7 coverage model
1 year Knowledge installing, configuring, and supporting Windows operating system
1 year Knowledge building and configuring desktop and/or laptops in a Windows environment
1 year Knowledge of basic networking concepts. CCNA
Basic administration knowledge of following technologies is a plus
Excellent customer service orientation
Good troubleshooting/problem solving skills

127

Help Desk Support Spec Resume Examples & Samples

Associate’s degree in IT or similar field and 2+ yrs of related experience managing/supervising IT support staff; Additional 2 yrs experience managing/supervising IT staff may be substituted for Associate’s
Recent experience within last 12 months supervising employees in a phone support environment, familiar with service desk industry standards and SLA measurements
ITIL Foundations certification or ability to obtain within 3 months of hire
Strong people/leadership/coaching skills
Experience with full employee life cycle
Proven experience providing technical support in a corporate environment
Familiarity with Government IT environment and administrative processes
Technical certifications such as A+, N+, MCP, MCSE, CCNA

128

Help Desk Support Technician Resume Examples & Samples

Strong PC, application and network troubleshooting skills
Proven verbal and written communications skills supporting end users in a call center environment and using remote support tools when required
Top tier customer service skills and a commitment to the quality of the customer’s experience
Hands on experience with Windows XP/W7, Active Directory and Microsoft Office
Minimum 2 years prior Help Desk or Desktop support experience
Experience with end user desktop support in a multi-building, corporate campus environment
Posses a high level of independent judgment within established procedures
Bachelor’s degree in CIS, MIS or a related field
Windows 7 and Office 2007/10 experience
Third party software familiarity, install and troubleshooting
Strong knowledge of TCP/IP, DNS, DHCP and VLAN’s
Familiarity with network cable and ability to make and crimp network cables
Ability to use Fluke for network testing

129

Level, Help Desk Support Associate Resume Examples & Samples

Experience with Active Directory and O365
2-3 years' experience in hardware and software support wit hte ability to perform troubleshooting and root cause analysis
Strong customer service skills and capable of providing phone and deskside Level 2 support
Excellent communication and customer interaction skills
Ability to multitask in a dynamic environment with changing priorities
Team player who is willing to provide support to a variety of tasks and to support unplanned high priority customer activities

130

Help Desk Support Resume Examples & Samples

All candidates need to be able to work 1st/2nd/3rd shift hours and occasional weekends
Need to be able to keep a log of all calls and be able to interpret instructions/scripts
Need to be able to assess when something isn’t going the way it should, and have confidence to raise hand when help is needed
Communication skills need to be *very strong* as well as written communication. No exceptions
Must work well in fast paced, stressful environments
All will work onsite at the client office in Bentonville, AR

131

Help Desk Support Technician Resume Examples & Samples

Experience with WAN/LAN connectivity, routers, firewalls, and security and
Experience with remote management and monitoring /service desk support of end users
The ideal candidate will have a minimum of three years of IT Support relating to technical issues involving Microsofts core business applications and operating systems
May require an associate's degree in a related area and entry level to 3 years of experience in the field or in a related area

132

Help Desk Support Analyst Resume Examples & Samples

Associate’ degree and three years’ experience in a comparable position
Or a relevant combination of education, training, and experience
Knowledge of Windows operating systems and applications
Working knowledge of concepts, practices, procedures, protocols and implementation of electronic mail, networking, and the Internet
Experience providing technical assistance and support for incoming queries and issues including troubleshooting as well as determining appropriate technical solutions for users related to computer systems, software and hardware
Knowledge of installing, modifying and repairing computer hardware and software
Experience performing email administration – working with system administrators to resolve problems, resolve user requests for assistance, administer mailing lists and educate on email best practices
Prepare training materials, provide live training and desk side assistance
Participate in the selection, training and supervision for the Help Desk student staff to maintain a proficient computer consulting service for the students, faculty and staff
Requires excellent written and verbal communication skills
Requires a professional approach to providing high quality services
Requires high degree of confidentiality
Willingness to work flexible hours as needed
Knowledge of Linux and MacOS operating system and applications
Knowledge of hand-held devices (Android, IOS, W8) and interaction with traditional IT services
Experience with Help Desk trouble ticket systems

133

Help Desk Support Spec Resume Examples & Samples

MS Office, Windows XP, and Windows 7
Remote access support tools, anti-virus software
ITIL concepts and best practices, COTS software support
VPN, and Knowledgebase tools
Previous experience in a call center environment and experience in desktop and networking support
IT concepts, help desk software is preferred

134

Level Help Desk Support Technician Resume Examples & Samples

Excellent communication Skills both verbally and written
Experience supporting eBiz and Marketing resources from a help desk
AMCT Certification or similar preferred

135

Level, Help Desk Support Technician Resume Examples & Samples

Experienced with Microsoft Office support in a professional environment. (Office 2010/2013 experience required)
Experienced with Windows 7/10 support in a professional environment
MAC certified or several years of MAC experience
Has a solid understanding of Network infrastructure
Experience with ticket management, ticketing queue software
Organized, very thorough, and methodical in their approach to problem resolution
Tenacious and willing to contact anyone at any level for a resolution
Preferably Casper certified
A+ or HP Certifications a plus

136

Help Desk Support Resume Examples & Samples

Provide phone, email and in person support for 1000+ users in a multi-site environment
Create, manage and modify systems for new hires and staff changes
Knowledge of providing support to users within a Virtual Desktop Environment (VDI) on VMware
Respond to calls/emails and independently identify and resolve problems
Identify the nature of user problems, any loss of service, their impact to the user and the userÕs needs for a resolution
Provide detailed technical support on a timely basis to non-technical users
2+ years of experience in a helpdesk environment with a ticketing system and SLA's in place
MCSA is highly desired
Demonstrate an understanding of VMware and virtualized environments
Must have mortgage industry background
Must have experience with Mortgage company applications such as Calyx Point and Delmar product suite
Strong in Microsoft suite of product; Outlook, Word, Excel, PowerPoint etc
Ability to work in a fast paced fluid environment
High level of integrity and confidentiality required

137

Help Desk Support, NC Resume Examples & Samples

The Desktop Support Technician provides desk side support to a user community of approximately 2,200 on-site at a federal government facility in downtown Washington DC
The Technician will use their knowledge of the Microsoft Windows 10 OS and Windows 7, Microsoft Office 2016 and O365, and Microsoft Active Directory to resolve and respond to customer questions and requests
The most qualified candidates will be able to excel in these areas while working in a structured environment where service level agreement (SLA) performance and other best practice measurements are established as both team and individual goals
Troubleshoot desktop and remote connectivity issues
Configuration of Windows 7 and Windows 10 Desktop settings
Assist with and troubleshoot client side network printing in Microsoft AD environment
Software Installs and troubleshooting

138

Help Desk Support Resume Examples & Samples

Respond to all support calls in a time and priority appropriate manner
Maintain a positive and supportive attitude when communicating with requestors
Coordinate with other help desk staff to ensure that in-office support is available during the store hours of operation. (including opening and closing procedures)
Maintain a contact list of all systems staff that may be able to assist in resolving issues, including pager numbers, home phone numbers and mobile phone numbers
Install User Documentation in the Documentation Viewer written by yourself and others
Maintain and work a list of projects, when there are no support requests pending
Undergraduate degree in Computer Sciences or Information Technology preferred or equivalent experience. Customer service experience in an IT environment, including the ability to communicate effectively with users at all technical levels. Must have ability to troubleshoot issues. Must have knowledge of windows operating environment. Experience with helpdesk ticketing systems

139

Help Desk Support Analyst Resume Examples & Samples

Provide onsite hands on technical support and insightful advice to customers
Focus on providing customers with best in class support experiences
Acknowledge and address all customer queries, requirements and needs with patience and empathy
Provide guidance and training to customers on current technology and IT policies
Educate customers on new technology and processes to enhance technology adaption
Promote self-help through the self-service portals
Manage customer expectations to enhance the overall IT support experience
Ability to provide outstanding customer service and support,
Ability to maintain composure and customer focus in high pressure situations
Ability to work independently, while engaging and supporting the overall team
Minimum 3 + years of experience in customer service/support, client services or technical support role
Bachelor Degree from an accredited College or University with a concentration in IT, Computer Science or related disciplines

140

Help Desk Support Team Lead Resume Examples & Samples

Active leadership role supporting the day-to-day activities of the service desk
Ensure calls and tickets are answered within appropriate customer service standards
Use knowledge bases to diagnose and solve problems or properly escalate
Use strong technical knowledge and experience in the areas of problem determination, creative solutions, and analysis
Identify opportunity for and implement process improvements
Responsible for proper escalation, performing root cause analysis, and resolving high level problems
Responsible for Team communications and updates
1 year of experiencing working as a help desk agent
High level of excel knowledge including pivot tables and advance reporting techniques
1 year knowledge/use of telephony systems
1 year knowledge/use of Service Desk ticketing solutions
Extremely good time management skills; ability to multi-task
Excellent grammar and English communication skills
ITIL v3 Certification
Visual Basic knowledge a plus

141

Help Desk Support Technician Resume Examples & Samples

As a VIP Technician, you will be the front line of CompuCom and interface with VIP customers onsite at their location and provide each user with white glove service for all IT related questions
Troubleshooting their issue
Resolving it or ensuring that the correct process is followed for resolution
Customer advocate and coordination point for all customer issues and requests
On-call and after hours support as needed. Skills need to succeed
Advanced knowledge of installation and operation of relevant software, hardware, and other equipment
Minimum of 3-5 years of related experience and training
Microsoft MCP Certified a plus
Ability to manage multiple, simultaneous tasks, client relationships and expectations
Strong communication skills, Positive Attitude, Learning skills, Problem solving, Adaptability, Planning and organizing skills, Attention to detail
Stress tolerance Additional skills required
Videoconferencing (Telepresence Technology)
TP/Conference Rooms (Technology Health check, Audio Video, Touch Panels)
Room Scheduling System (Steelcase Room Wizards)
Voice-Telecom (Avaya, ClearOne)
Presentation TV's

142

Finpac Help Desk Support Resume Examples & Samples

2) Recommend, test, plan, and schedule system software upgrades and security releases on all workstations and servers
4) Demonstrates compliance in assigned job function and applies to designated job responsibilities. Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution
5) Research new technology, and implement it or recommend its implementation
6) Products/Software

143

Help Desk Support Resume Examples & Samples

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
High School Diploma, GED, equivalent certification or military experience
At least 1 year of help desk support experience
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
Mac integrated basics certificate or 1 + year of equivalent Mac support experience
1+ year of experience working with Windows 7 and Windows 10 Operating systems and 1+ year of experience troubleshooting Windows 7 and Windows 10 Operating systems

144

Help Desk Support Representative Resume Examples & Samples

Analyze each request to verify it contains all the required information to effectively work the request
The HDSR works on-call rotations to assist our Secure File Transmissions clients
Requires a high degree of mental dexterity so the HDSR can seamlessly multi-task between the products and clients
*The final shift will be 11AM-8PM Monday – Friday. There is a rotational on-call duty that is required along with regular hours worked and occurs in 4 week intervals. On-call times are 8PM-10PM Monday – Friday, 12PM-6PM weekends and on holidays. The volume is low.***

145

Help Desk Support Resume Examples & Samples

Work on Service Desk Tickets that come in via phone or email
Troubleshooting, analysis and problem solving
Follow up on outstanding requests and ensure timely resolution
User Administration
Coordination to Service Providers, i.e. Repair and Service of End Devices
Manage and monitor internal assets to ensure accurate inventory records
The instruction of users on all things IT
Team player, independent work is expected
Service oriented mindset and approach to work
Apprenticeship, certification, or associate degree in IT related field or similar experience
Working knowledge of MS Office and Adobe products, client operating systems (Windows 7) and AD (Active Directory) with a desire to improve your knowledge to expert level
Min. 3+ years of related IT Service Desk or operations experience
Excellent knowledge in Help Desk Services and User Documentation
Good communication skills, including creation of user documentation and technical documentation
Fluent communication in English
Coordination and Organization skills
Team player with a focus on service orientation

146

Help Desk Support Agent Resume Examples & Samples

Proficient reading skills
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (Based on in house documentation)
Technical Diploma preferred
Ability to work in a competitive performance driven environment
Ability to handle repetitiveness of calls from customers
Holiday schedule to be decided by Management
Comply with blackout periods as determined by Management
There will be shift work involved

147

Help Desk Support Engineer Resume Examples & Samples

Provide troubleshooting support via the Helpdesk hotline
Remote desktop support – needs to be familiar with remote control software to work on workstations not local
Active directory – Needs to be able to create new user accounts and ensure they get the correct permissionsccess
In-depth knowledge and experience with troubleshooting and repair of workstations, printers, and other client
Hardware; Microsoft Windows Operating Systems (7, 10), Microsoft Office Suite (2010, 2013) and MAC OS X
2 – 4 years of previous Helpdesk support experience with ticketing systems
Basic Network Troubleshooting

148

Help Desk Support Tier Resume Examples & Samples

A selfless heart
A tireless resolve
Monitor and respond quickly and effectively to requests received through the IS Helpdesk
Collect appropriate and accurate information
Properly escalate unresolved issues to the next level of support
Provide technical assistance and support to Concentra colleagues for issues related to computer systems, corporate and clinical applications, and desktop hardware
Respond to email, chat, and web messages from colleagues seeking help
Walk colleagues through problem solving processes
Log all information and interactions through corporate ticketing system
Preserve and grow your knowledge of Helpdesk procedures, products, and services
Proven working experience in Helpdesk/Call Center support or 2+ years of experience working in operational support role
Able to work with minimal direction
Ability to think outside the box

149

Help Desk Support Spec Resume Examples & Samples

Understanding of IT concepts/practices and experience with common service desk software
Willingness to work any shift in a 24x7x365 environment, including weekends and holidays
3+ years of experience in computer hardware/software support
Familiarity with government IT environment and administrative processes
Strong working knowledge of Windows 7, IE 8 and higher, Google applications, VPN software, VDI, and other commonly used commercial products

150

Help Desk Support Technician Resume Examples & Samples

Ability to lead and direct the work of others
A+ Certification is required
2-3 years of experience in a similar role
Great communication/people skills

151

IT Help Desk Support Emeai Resume Examples & Samples

He/She provides specialized technical support to an area of Information Systems services related to hardware, infrastructure, software, databases, networks or servers in order to ensure effective and efficient availability, deployment and maintenance of all Information Systems assets
The IT Help Desk Support identifies, researches, analyzes and resolves information systems problems
He/She records and documents hardware/software problems, system crashes, actions and solutions on the technical database in the problem management system in order to facilitate the monitoring of trends, recurring issues and service delivery
In addition, he/she supports Division cell phone accounts including configuration and issue resolution
The incumbent provides second level support by troubleshooting and repairing hardware (computers, and equipment), infrastructure (networks) or software (web-based applications, databases, word processing programs) and implementing corrective action to ensure timely resolution of user’s Information Systems issues
He/She provides specialized advice to users on the optimal use of computer equipment and software to increase effective and efficient use by clients
The incumbent installs PC and software, hardware and cabling, including non-standard configurations, providing connectivity where necessary
Moreover, he/she orders and receives inventory items and forms required for processes such as computer setup, disposal of office equipment, etc
The IT Help Desk Support responds to service desk calls and emails within a timely manner and provides status updates on open tickets
He/She escalates more complex issues appropriately
The incumbent provides feedback on commonly encountered problems and misunderstandings to enhance user documentation and/or training programs
He/She displays excellent customer service skills, as well as in-depth knowledge of information systems and technology
Qualified IT Specialist (vocational training) with several years of relevant experience in a similar type of position with progressive levels of responsibility
Solid knowledge of computer systems
Experience with network operation systems, LAN/WAN Protocols and PC/Server platforms
Implementation and support experience including: Cisco, Juniper, Microsoft Office Products, Linux, Symantec, Solar, Winds, VMware, SAP, SQL Database
Above average customer service, communication and time management skills
Ability to work in team oriented, collaborative environment
Hands-on hardware and software trouble shooting experience
Analytical, mathematical and creative problem-solving skills
Attention to detail, self-motivated and directed
Ability to conduct research into systems issues and products
Fluency in speaking & writing in English, German

152

IS Help Desk Support Technician, a Resume Examples & Samples

Provides tier 1 Service Center phone support assisting with clinical and technical questions and issues for PHC work force members
Knowledge of basic principles and methods of information processing, operating systems, system utilities and technical methodologies used in desktop applications support
Good listening, analytical and problem-solving skills
Ability to assess the needs of customers for IS-related requirements and get problems resolved
Ability to work independently and stay focused and friendly under pressure
Excellent communication, facilitation, project management, organizational and time management skills

153

Entry Level Help Desk Support Resume Examples & Samples

Assist customers with inquiries (phone and email), such as applying course credits, providing log in credentials, course assignments/changes, and “how to’s”
Generate attendance reports in OmNovia, Outlook and the BOU system
Add dealership profiles to the system and assign curriculum to students
Create usernames and assign curriculum for BD College attendeees
Assist Consultants (Executive Coaches and Process Coaches) – address inquiries and system error messages. Activate student profiles and ensure proper courses are assigned
Upload new courses
Create and maintain course calendars; convert to .pdf; publish to clients
Produce monthly and quarterly reports via MS Excel spreadsheet
Create Outlook calendar invites for each course facilitator
Send course reminders to students
Update Workbooks with new course information
Create and edit information in Sales Force
Good communication skills-ability to interface with clients over the phone
Ability to analyze and troubleshoot level 1 technical issues
MS Office proficient
Ability to multitask and manage distractions and interruptions daily
Ability to understand customer needs and expectations and provide excellent service
High School diploma or some college
Customer support background
Outstanding communication and customer service skills
Effective in a high-paced work environment, requiring multi-tasking to meeting multiple deadlines

154

Help Desk Support Resume Examples & Samples

Provide first-level problem resolution for information systems services, including problem definition, research and resolution of complex situations
Provide employees and clients with support and instruction via e-mail, telephone, remotely and on-site for various software and hardware issues
Troubleshoot and resolve PC related problems involving Microsoft software and numerous 3rd party software applications in a distributed environment; (Windows XP,7,8,10 and MAC OS X 10.7-10.11.3)
Track and log all Help Desk calls
Thorough knowledge of Windows 7&10 Operating Systems, proficiency with Windows 8 and Macintosh OS required
Thorough knowledge of Active Directory, SCCM, Exchange admin center, Microsoft Office 2010 -16, especially Excel; Office 365 CRM, along with Webmail, Citrix, RDP, Multifactor Identification and F5 environment an asset
Diploma in Technology and/or MCSE certification an asset; CompTIA A+ Certified or proven equivalent experience
Quote services - Thomson ONE / Market Q / Capital IQ / FactSet experience required
Experience with the following applications is also considered an asset

155

Information Systems Help Desk Support Analyst Resume Examples & Samples

Associates degree from an accredited institution preferably in Computer Science, Information Systems, or a related computer field with major courses in computer and computer operating systems
2+ years of experience providing technical support and troubleshooting
Outstanding communication skills – written and verbal
Ability to support network and systems hardware and software with minimal supervision
Ability to prioritize, multitask and work under time constraints
Ability to manage diverse personalities with superior customer service skills

156

Help Desk Support Resume Examples & Samples

Support Migration from Office Exchange to Office 365
Ability to explain technical concepts and details to technical and non-technical audiences
Strong phone, communications (written and verbal) and interpersonal skills required
Chosen candidate will utilize SalesForce CRM tool and be required to take detailed and concise notes on customer interactions
The candidate selected for this role will need to have demonstrated initiative, creativity, exemplary customer service, excellent presentation skills and be able to adapt to change
The Adoption & Retention Specialist will also take Tier 1 Support calls and triage them for answers or escalate via ticketing system to second tier support resources
Proficiency or knowledge of the following products or the software for business industry a plus: Microsoft Office 365 or other Microsoft productivity platforms
Sales experience not required but beneficial. Customer support experience a plus, especially in the software industry

157

Help Desk Support Resume Examples & Samples

Knowledge of Windows 7 and 10 operating systems
Knowledge of MS Office Suite and how to maneuver through each of the applications within
Any understanding of ticketing and documentation would be nice to have, or at least proven ability to document outside of a ticketing system
Experience within Active Directory
Experience Supporting Mac Hardware/ Software

158

Help Desk Support Resume Examples & Samples

Demonstrates an overall understanding of operations in order to interact with customers regarding various inquiries (technical and non-technical)
Independently recognizes and diffuses escalated customer situations while setting accurate expectations for issue resolution
Communicates with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations
Verifies network outages and escalates to appropriate fix agents to ensure timely resolution (Tier 2, field operations, etc.) with a primary emphasis on a quality first call resolution
Processes change of service requests
Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system
Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time
Manages the overall customer call queue to ensure timely response to incoming customer calls
Opens tickets and records/maintains necessary documentation to track ticket through resolution

159

Appl Help Desk / Support Spec Resume Examples & Samples

Serve as the technical lead for LINCS application support. Analyze and resolve systems issues with users and provide guidance and instruction on system functionality. Lead in the implementation of solutions that involve multiple users/functions
Address system support issues including integrations between LINCS and other institutional applications by interactions with managers, IT developers and system end-users. Serve as an advisor on institutional committees as the LINCS representative
Evaluate and prioritize requests for system enhancements or changes and make recommendations on implementation. Participate and/or lead in the customer requirements definition, design and user acceptance testing of system changes and enhancements and facilitate customer feedback sessions
Assist auditors, managers, resource analysts and others requesting data from LINCS with defining complex ad-hoc report requests
Disseminate information to end users regarding systems downtime, issues and enhancements through written and verbal communications including presentations to large forums
Deliver formal and informal training to various user groups and one-on-one. Maintain and update LINCS user guides and manuals
Oversee the design and information use and reporting, monitor and track systems support metrics (problem resolutions and enhancement requests) using the JIRA system
Administer and maintain LINCS user roles, data tables, report administration, and other system administration functions
Bachelor’s Degree in a relevant business field, or equivalent combination of technical training and education
Significant experience providing systems support with advanced analytical skills to troubleshoot and resolve user issues. Demonstrated ability to resolve complex problems using independent judgement and creative solutions. Experience with systems support issue tracking software
Significant experience with supply chain management systems and working knowledge of procurement practices. Extensive knowledge of multiple end-user business environments
Experience maintaining and manipulating database systems, monitoring database integrity and implementing quality assurance procedures. Experience developing test cases for user acceptance and performing software testing to debug and suggest detailed refinements to ensure quality
Experience researching new tools, technologies and methodologies to formulate and prepare recommendations to management. Experience with data analysis, defining report requirements and providing statistical data and reports to high-level management
Experience designing, implementing, overseeing and managing end-user training programs and documentation
Excellent verbal, written, presentation and interpersonal communication skills necessary to interact effectively with all levels of Laboratory personnel. Ability to work independently and as a member of a team. Strong ability to pay attention to detail, accuracy and efficiency
Demonstrated organizational skills with experience in multi-tasking and prioritizing multiple and complex tasks in a dynamic work environment under time constraints with changing priorities. Ability to use discretion and tact in handling sensitive business information
Experience with LINCS, ShipIt, UCM, JIRA, and LLNS’ purchasing system policies, procedures and applicable requirements
In-depth knowledge of LINCS data and advanced analytical skills to accurately define and capture ad hoc report requests
Knowledge of both business and system processes between LINCS and Finance

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