SAP Support Job Description

SAP Support Job Description

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SAP support provides assistance in the SAP patching process and ensure the products are up to date with Fiserv's standards.

SAP Support Duties & Responsibilities

To write an effective SAP support job description, begin by listing detailed duties, responsibilities and expectations. We have included SAP support job description templates that you can modify and use.

Sample responsibilities for this position include:

Ensure major incident communication to management and internal customers
Reconcile data across the financial systems landscape and diagnose discrepancies which can involve exploring data in other SAP modules including PS, AA, SD, in BI and BPC
Worked as the first point of contact with the user community, service delivery of SAP FI/CO application support, and operations
1st 2nd and 3rd Level Support
Administration and further Development System Landscape and Processes ( SAP / VM Ware / Linux/ Windows) SAP Mobility
System Monitoring and Improvement
Process Monitoring for IT internal process
Follow up on performance, cost and quality, through target and KPI measurements
Manage financials and targets of the unit
Implement SAP HR IT services

SAP Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for SAP Support

List any licenses or certifications required by the position: SAP, ITIL, RHCE, SSL, PMP, BASIS, CECRL, B2, PMI, V3

Education for SAP Support

Typically a job would require a certain level of education.

Employers hiring for the SAP support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Technical, Engineering, Information Systems, Information Technology, Finance, Education, Business/Administration, Technology

Skills for SAP Support

Desired skills for SAP support include:

Functional Support processes
Release ECC 6.0
Word and Power Point
Incident
Problem management and change management tools
Processes and initiatives within the IT landscape and ensure up-to-date system process documentation
Respective domain
SAP applications
Competitor’s products and are up to date with releases from existing suppliers
Danish

Desired experience for SAP support includes:

Degree in IT, Computer Science or similar level of experience and knowledge
SAP Configuration
Experience in modules ( SAP R/3 MM/WH) is a distinct advantage
Strong ability to work independently and manage one’s time, be a collaborative team member
Deep business functional capabilities and expertise
Developing and using Collaborative Cross Functional relationships across business functions and IT departments to accomplish objectives

SAP Support Examples

1

SAP Support Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of SAP support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for SAP support
  • Perform high-level functional analysis of incidents and propose solutions in collaboration with the business analysts of second level support
  • Execute periodic controls on cost accounting tools to ensure systems are available and running smoothly
  • Providing Superusers training and support on BO Webi development, Lumira
  • Managing any technical issues related to connection, access etc required for reporting by itself or with the respective team
  • Participating on any testing as required by BI development
  • Participating of reporting development Query designer/BO webi/ Lumira as requested by development team
  • SAP System Performace optimization
  • Administration and further Development System Landscape and Processes
  • Solution Manager Customizing
  • This role will work independently and in collaboration with the SAP Functional Leads and full-time employees across the organization to provide SAP support within the specific functional domain BASIS
Qualifications for SAP support
  • Know- how in Documentary Practices SAP Authorization Concept
  • Background SAP Patch and Release strategies
  • To provide support to the organisations Business Units that operate the various SAP Modules
  • To assist in the on-going development of new functionality in the SAP model
  • Role requires the candidate to translate/interpret information from Portuguese to English and vice versa
  • Ability to individually own and execute identified work
2

SAP Support Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of SAP support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for SAP support
  • Assist in the development of user training materials and delivery prior to UAT
  • Support test planning and conduct UAT testing
  • Develop the production support process, and the related reporting/query solutions
  • Support design change management during system integration testing & UAT activities
  • Support data conversion activities related to the establishment of opening contracts master data & balances
  • Support & manage the process of manual data updates to the user maintained tables needed for testing and in production
  • Provide production support after cutover including problem ticket resolution, and monitor daily, weekly, and monthly revenue accounting processes within the RAS system
  • Partner with external/internal teams to develop solutions to users’ issues, understand customer needs, develop business requirements, issue trouble tickets to CGI and communicate solution to user(s)
  • Facilitate ongoing system & process enhancements as part of the future IFRS15 program releases and ongoing business evolution
  • Work with Auditors and SOx teams as required
Qualifications for SAP support
  • 3-6 months HANA DB Experience
  • A recognized Bachelor’s degree in Computer Science, Information System, Accountancy or Business Administration
  • Minimum 6 to 8 years of hands-on experience, in functional design, full-cycle implementations, or application support in SAP Financial modules, namely GL, AR, AP, CO, Asset Management
  • Minimum 3 years of project management experience in leading several small to large projects, and demonstrate a solid understanding of project management processes, methodologies, and techniques
  • Involved in 3 to 4 full-cycle implementations (include version ECC 6.0)
  • Professional Accounting qualification will be an added advantage
3

SAP Support Job Description

Job Description Example
Our company is growing rapidly and is hiring for a SAP support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for SAP support
  • Frequent use of SAP and application of technical standards, principles, theories, and concepts and techniques
  • May provide solutions to technical problems
  • Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in the allocation of additional resources
  • Primarily internal company contacts
  • Support the deployment of SAP By Design features in response to business needs
  • Write manuals and procedures for SAP By Design usage within the Middle-East environment and organization
  • Manage a diverse team of analysts
  • Cooperate with multiple stakeholders from many levels of the organization
  • Deliver presentations and drive business changes
  • Act as leader of SMEs for various finance systems related project (including migrations)
Qualifications for SAP support
  • Experience using Invoice workflow tool
  • Rigorous and accurate
  • Studies in Finance, Accounting, Economics or Business Information System
  • Exposure to one of Integration technologies– PI, ALE, IDoc
  • BOPF (EHS)
  • Floor Plan Management (FPM)
4

SAP Support Job Description

Job Description Example
Our company is growing rapidly and is looking for a SAP support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for SAP support
  • Support the team in resolving most complex requests or escalations (from business users)
  • Participate in projects or lead IT implementation projects following a project management approach
  • Prepare training documentation and provide training
  • Provide standardization and consistency across environments - Process mapping and documentation
  • Cooperate with team members to solve support problems
  • Build business acumen - As a part of the development learn how the business and business processes operate to better solve problems and define solutions
  • Participate in detailed design and prototype - Design enhancements to existing software or new applications to meet user requirements
  • Build expertise in assigned application area - Gain specialist knowledge of technology and SAP software that helps in problem solving, test and training preparation, including query writing
  • Participate in system testing - Ensure the developed software is robust and fully meets user requirements
  • Participate in working with the team to enhance business processes and customer interactions through information technologies
Qualifications for SAP support
  • SAP Technical Experience for (3-7 years relevant experience) in area of ABAP and workflow
  • Support & coordinate the key users community
  • Eagerness to improve quality of complex software written in C++
  • Substantial IT experience
  • Excellent customer management skills with strong customer-facing experience
  • Ability to judge customer situations and projects regarding implementation success with reference to strategic support planning
5

SAP Support Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of SAP support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for SAP support
  • Anticipate potential issues and opportunities through daily contact with users and process owners
  • Provide first-line support on cost accounting tools to businesses and entities of the Group
  • Deliver support and enhancements
  • Deliver SAP solutions to meet business needs and objectives
  • Ownership of solution delivery lifecycle, including appropriate level of documentation
  • Provide service desk support and perform analysis of business issue and identify issue resolution
  • Perform the configuration of (MM) SAP modules for issue resolution
  • Work on Change request and issues
  • Documentation as per approved templates based on requirement on various aspects on day to day work
  • Configure SAP system as per business request, develop tests to ensure that functionality works as per functional and technical design specifications
Qualifications for SAP support
  • Support the team members by helping with the workflow admin for all workflows that we support
  • Learn and get involved in MDM and SAP writing FD/FMDs
  • Support various projects with FDs/ Testing/AT/UAT/ST Code migrations
  • Contributes to project deployment support activities within area(s) of expertise
  • Clearly documents processes to be leveraged via training, Quick Reference Cards (QRCs) and appropriate communications
  • Familiar with SAP systems including ECC & BW, with a strong working knowledge of the SAP FI-CO module

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