SAP Support Cover Letter

I would like to submit my application for the SAP support opening. Please accept this letter and the attached resume.

Previously, I was responsible for input on continuous improvement of the Incident and Problem Management Process, including assessing inputs from and outputs to other IT processes.

Please consider my qualifications and experience:

• Demonstrable skills in critical thinking interviewing for information meeting facilitation project management development and implementation
• Experience working in SAP and/or SCI environment
• Experience managing a database
• Strong understanding of application development methodologies and the application development lifecycle
• Experience mentoring employees in order to facilitate their continued growth and development
• Strong business analyst related skills
• Functional and technical process analysis
• Process and data modeling

I would like to submit my application for the SAP support opening. Please accept this letter and the attached resume.

Previously, I was responsible for management and coordination of various IT processes, including Change, Release and Problem Management processes.

Please consider my qualifications and experience:

• Establish customer relationship and ongoing communication
• Seek guidance from the Program Leadership team and Engagement team on various strategic matters, escalations and issues
• Understand and manage team aspirations, work on their professional well being
• Set and manage the team’s performance goals, appraisals and their promotion and progressions
• Strong understanding of SAP environment
• Experience in BAU Support operations
• Excellent skills in supporting tools such as MS Excel, MS PowerPoint, intermediate to advanced skills with MS Project
• Experience working with pooled resources including offshore delivery teams

Please consider me for the SAP support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for support documentation (run book and other procedures), share it with the team and keep operational documentation up to date.

Please consider my qualifications and experience:

• General IT System Support skills
• Good Communications/People Skills
• Investigate and troubleshoot AMME specific issues from SAP – Netweaver portal, Enterprise portal , Service browser , SAP Composite Application Framework (SAP CAF) , BPM(Business process management) and Web Dynpro Java
• IT Operation support and application management for AMME area
• R/3, database orientation, usage of RFC’S & Web services for the retrieval of data /change the structure tables can be found in the content
• Business process management (BPM), Approval Process moving across all the objects of the journal posting
• User management in different flavours of SAP – Netweaver portal, Enterprise portal , Service browser and SAP Composite Application Framework (SAP CAF) , BPM(Business process management) and Web Dynpro Java
• AMME specific remediation activities - Analysis of on-going detective violation reports and other Adhoc audit reports

In response to your job posting for SAP support, I am including this letter and my resume for your review.

Previously, I was responsible for production Support in an existing SAP ECC 6.0 environment with about 120 finance system users.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• SLA/KPI Reporting, Operations Reporting to the customer and internal teams
• Understand the periodic and ongoing contractual BAU deliverables on regular basis, approach Program Leadership for exceptions and deviations
• Manage BAU escalations, risks and issues
• Decide the priorities and guide the BAU team on various BAU delivery aspects
• Drive the productivity benefits to achieve the resource optimization
• Drive the innovations and continuous improvements actions, work with the team to generate improvement/automation ideas
• Engage with offshore teams in multi-location BAU Support
• Establish stakeholder engagement and ongoing stakeholder management

I would like to submit my application for the SAP support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for proper ticket management to ensure incidents are up to date and resolved in a timely manner.

Please consider my experience and qualifications for this position:

• Flexibility to mold to the redefined roles and responsibilities according to change in business scenarios
• Demonstrated excellence in written and verbal skills at all business levels
• Evaluates incidents and standard change requests and makes the changes according to business requirements
• Ensures that the incidents and standard changes are resolved within the target times as defined in SLAs
• Participates on changes and project work
• Updates incident, problem and change tickets with relevant information and status updates
• Conducts modular tests
• Ensures that customers and business colleagues are dealt with in a courteous manner