Reservations Coordinator Resume Samples
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Reservations Coordinator Resume Samples
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EP
E Parker
Emmet
Parker
5278 Charity Key
Phoenix
AZ
+1 (555) 316 5310
5278 Charity Key
Phoenix
AZ
Phone
p
+1 (555) 316 5310
Experience
Experience
San Francisco, CA
Reservations Coordinator
San Francisco, CA
Muller-Padberg
San Francisco, CA
Reservations Coordinator
- Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures
- Work with the department managers to balance inventory per the hotel’s selling strategies
- Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment
- As requested by the VC Manager, assists in training and orientation for new and/or on-call staff
- When working in Guest Relations, performs daily cash reconciliation and opening/close of day responsibilities on cash register with RMS POS system
- Book and enter room reservation requests using the Property Management System
- Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings
Houston, TX
Group Reservations Coordinator
Houston, TX
Erdman and Sons
Houston, TX
Group Reservations Coordinator
- Weekly review of reports. Updating and monitoring convention inventory; communicating their status and changes to the Revenue Management Team
- Responsible for coordinating and routing proper billing within each group, especially for guest speakers, VIPs and staff members
- Act as reservations point of contact for all groups involving meeting space and catering and work hand in hand with the Conference Service Manager
- Responsible for printing reports for every group before, during and after the date of arrival and following up on the group inquires after their departures
- Promote outlets & meeting space to rooms only groups upon signing
- Group Reservations Coordinator is responsible for monitoring and carrying out all tasks related to guest rooms under a convention
- Projects a friendly, pleasant and cordial demeanor; providing unparalleled service to all potential and existing customers, fellow employees, and management
present
Dallas, TX
Lead Marketing Reservations Coordinator
Dallas, TX
Daniel, Rodriguez and Grady
present
Dallas, TX
Lead Marketing Reservations Coordinator
present
- Provide performance feedback to Dispatch employees as well as provide technical training as necessary
- Ensures logs and spreadsheets are created, managed, and sent to the proper departments
- Manages daily allocations and ensures allocation procedures are followed as prescribed by Marketing Management
- Coordinates with Marketing Management to provide solutions to VOICE/Eclipse challenges
- Reports any system challenges to Help Desk and Marketing Management
- Coordinates with Park City Marketing Management to support their Marketing Operations
- Creates and ensures timely update of all Marketing Manifests and relevant spreadsheets
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Drexel University
Bachelor’s Degree
Skills
Skills
- Ability to quickly answer guest calls and respond to guest emails with impeccable communication,
- Good Local knowledge, desirable but not essential
- Excellent communication skills, both verbal and written, and exceptional attention to detail
- Excellent organisational and administration skills with attention to detail
- Knowledge of switchboard system an advantage
- Excellent selling capabilities
- Excellent verbal and written communication skills
- Ability to work well under pressure
- Knowledge of hotel property management systems including OnQPM is advantageous
- Knowledge of meeting room/hotel room booking system – ideally EMS
11 Reservations Coordinator resume templates
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1
Bookings & Reservations Coordinator Resume Examples & Samples
- To ensure calls are answered in a timely and professional manner, delivering the best customer service
- Learn and deliver information on Trade and school bookings
- To deliver induction and training (including specific systems training) to Bookings and Reservations team colleagues as requested by the Team leader
- To maintain effective relationships, and liaise with other departments within the business to minimize on site ticketing issues and gain updated product knowledge
- To contribute to a positive and professional environment within the Bookings and Reservations department at all times
- To take responsibility for own personal development through one-on-one coaching from line manager
- Understanding of industry standards in all areas of the operation including call response times and email/written confirmation procedures
- Previous experience of the Galaxy Gateway ticketing system (or similar) would be advantage
- Excellent written and verbal communication skills with proven experience of letter writing
- Well organized and focused, able to prioritize work load and manage change
- Understanding of Health and Safety regulations
2
Keystone Group Reservations Coordinator Resume Examples & Samples
- Create and transfer group information within appropriate lodging property management system (LMS or OnQ)
- Enter rooming lists, manage room blocks, and make all necessary changes for groups reservations
- Act as the main contact for group leaders and Sales & Service managers for group reservation questions regarding inventory, billing, VIPs, and resumes
- Communicate with group leaders, Revenue Management, Sales and Service Managers (and other departments as necessary) to meet the changing needs of each individual group
- Troubleshoot issues and complaints of group leaders and guests
- Maintain group detail folders for each group including contracts, reservation requests, and tax-exempt documentation
- Ensure all Reservations policies are upheld
- Focus upon providing an exceptional level of service and exceeding guest expectations
- High school degree, or equivalent – required
- Previous hospitality, guest service, and sales experience – preferred
- Knowledge of LMS – preferred
- Proficiency in MS Office - required
- Familiarity with Keystone Resort - preferred
- Detail-oriented and accurate
- Ability to prioritize tasks for effective time management
3
Groups Reservations Coordinator Resume Examples & Samples
- Provide excellent and personalized customer service to a variety of clientele through professional, engaging and friendly assistance
- Use questioning and listening skills that support effective telephone and electronic communication
- Continuously work with other members of Conference Operations to improve and maintain service standards, communications and procedures that impact clients and attendees, in order to protect and improve our conference product and experience
- Maintain and manage details for each group including contracts, reservation requests, and all other documentation
- Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome. Ensure all Reservations policies are upheld
- Maintains professional and technical knowledge of conference service operations and sales processes. Attends educational workshops and training courses; participates in departmental/company-wide initiatives to drive internal and external customer experiences
- Provides excellent service by maintaining and administering group rooming lists and contracts
- High School graduate & some college preferred
- Call center, hospitality or sales experience preferred
- Delphi
- Excellent command of the English language, both written and spoken
- Must be able to work on the phone and computer for long periods of time
- Flexible schedule, exceptional time management and attention to detail
- High level of interpersonal communication and a focus on customer service skills
- The ability to multitask
4
Booking & Reservations Coordinator Resume Examples & Samples
- To answer emails and letters in a timely and professional manner, prioritizing workload with incoming telephone calls
- Carry out ticket fulfilment duties
- Achieve personal and team call answering and sales targets via agreed Service level agreements and key performance indicators, as set with the Team Leader
- To escalate any systems or customer service issues to the Team Leader or Customer Service Co-ordinator
- To ensure that all equipment is well maintained, cared for and all faults are reported promptly
- Working in the leisure, heritage, museum, hotel or theatre sector would be an advantage
- GCSE Maths and English, grade C or above
- Administration qualification would be an advantage
5
Reservations Coordinator, Radisson Hotel Resume Examples & Samples
- Main contact for reservations via phone calls and emails. Answering phone and email inquiries
- Entering Reservations and rooming Lists for groups
- Interactions with Sales team to ensure group resumes and group lists are entered into system
- Assist front desk with guest check ins and check outs. Experience with Opera not required but preferred
- Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor
- Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers
- Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request
- Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc
- Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues
- Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts or forms for distribution
- Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs
- Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned
- Trains schedules, assigns and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of department’s work. May lead student workers
- Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents
6
Groups Reservations Coordinator Resume Examples & Samples
- Provide excellent and personalized customer service to a variety of clientele through professional, engaging, and friendly assistance
- Demonstrate an unyielding passion for the guest experience, culture, mission, and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial manner
- Maintain professional and technical knowledge of conference service operations and sales processes; attend educational workshops and training courses; participate in departmental/company-wide initiatives to drive internal and external customer experiences
- Provide excellent service by maintaining and administering group rooming lists and contracts
- High School diploma - required; College Degree - preferred
- Call center, hospitality, or sales experience - preferred
- Date entry experience - preferred
- MS Office Suite skills - required
- Property Management software experience preferred: LMS, Delphi - preferred
- Excellent command of the English language, both written and spoken - required
- Must be able to work on the phone and computer for long periods of time - required
- Flexible schedule, exceptional time management skills, and attention to detail - required
- High level of interpersonal communication and a focus on customer service skills - required
- The ability to multitask - required
7
Group Reservations Coordinator Resume Examples & Samples
- Provide excellent customer service to a variety of clientele through personalized conversations. (Drive Value)
- Use questioning and listening skills that support effective telephone communication. Focus upon providing an exceptional level of service and exceeding guest expectations. (Connect)
- Continuously work with other members of Conference Operations to improve and maintain service standards, communications and procedures that impact conference clients and attendees, in order to protect and improve our conference product. (Do Right)
- Maintain group detail folders for each group including contracts, reservation requests, and tax-exempt documentation. (Serve Others)
- Troubleshoot issues and complaints of group leaders and guests. (Serve Others)
- Ensure all Reservations policies are upheld. (Drive Value)
- Enter rooming lists, manage room blocks, and make all necessary changes for groups reservations. (Serve Others)
- Date entry preferred
- Property Management software experience preferred: LMS
8
Reservations Coordinator Resume Examples & Samples
- Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs
- 12 months minimum customer service, reservations or equivalent experience a plus
- Microsoft Office, Word, Excel experience desired
9
Group Reservations Coordinator Resume Examples & Samples
- Ensure the efficient processing of all group reservations
- Field all calls from the Sales Dept. and from clients relative to general group information
- Process all rooming lists for groups
- Process GBNs and build rates for groups
- Create and maintain files for all groups
- Process all information from group resumes
- Ensure all VIP’s are flagged appropriately and communicate any special needs to Front Desk
- Update sales managers on group pick up, cut off, etc
- Communicate with group contacts in regards to their pick up, VIP’s, special needs and general reservation info
- Attend pre-conference meetings
- Handle any and all additional situations that may arise in regards to group reservations
- Determine when/if to extend cut off dates and communicate this effectively with sales manager and group contact
- Assist with taking Reservations calls as needed
- Be knowledgeable of the Sonesta Collection and quote availability for current and future dates
- 401(k) Retirement Plan
- Sonesta Hotels & Other Outlets Discounts
- Sick Days
- Employee Recognition Programs
- Newborn & Adopted Child Leave
- Spousal & Domestic Partner Leave
- Life Insurance
- Long term Disability
- Employee Referral Program
10
Group Reservations Coordinator Resume Examples & Samples
- Client contact for rooms-only bookings initiated through Sales, Conference Services, Accounting and Front Office for small groups
- Ensure the accuracy of reservation-related details for all small groups
- Oversee the flow of reservations for assigned groups in a timely manner
- Monitor and maintain blocks in PropertyManager, MyFairmontReservations and Opera Sales and Catering at all times
- Communicate details pertaining to small groups to GRC data base
- Liaise with Credit department on deposits, Commissions and credits for all small groups
- Attend tie-down meetings, departmental meetings as well as client related meetings as required
- Participate as an effective team member of the Reservations team
- Strong typing skills – 40 WPM
- Familiarity with Windows and Web –based Software
- Excellent communications and interpersonal skills
- Detail oriented, and extremely accurate in data entry skills
- Previous Front Desk experience a strong asset
- Previous Opera reservations experience required
11
Reservations Coordinator Resume Examples & Samples
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Maintain room inventory on a daily basis
- Act as a departmental liaison for front office, sales and CRO
- Handling/entering of internal reservations including comp stays
- Entering of group rooming lists and handling all changes to groups
- Confirm travel agent and meeting planners are paid commission
- Set up and maintain all group reservations
- Support front desk as Front Desk Agent as needed
- Complete pre-stay calls for all guests
- Oversee the input of guest preference forms
- Refund cancelled reservation deposits from day(s) prior
- Send cancellation report to concierge
- Detail all reservations made day(s) prior
- Run deposits
- Look up profile/merge
- Set up routing if necessary
- Trace Pre-stay call to reservation for week prior to arrival
- Pre-block SUPT and up
- Check email boxes Reservations & Anasazi
- Enter in all eSurvey data to Opera
- Confirm all Synxis reservations have interfaced into Opera via SRMS report and reservations email
- Make Pre-stay courtesy calls to guests arriving in 3-7 days
- Enter in any group contracts or rooming list into Opera
- Detail, route and add enter fixed charges when group resumes are received from sales
- Send folios/receipts upon guest request
- Resend confirmations via Cendyn upon request
- Review and Trace amenities etc. for arrivals meeting at 4pm
- Process Commissions
- End of month-review deposit ledger and refund any outstanding deposits
- End of month-run commission accrual totals report
- Ensure that standards are maintained at a superior level on a daily basis
- Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
- Practice teamwork and respect toward your fellow associates and always maintain a positive attitude
- Be knowledgeable about the hotel/resort’s layout and services. Be aware of the hotel’s outlets and departments’ hours of operation. Be familiar with the location of guests’ rooms as well as their amenities
- Be knowledgeable about the hotel information, local attractions, restaurant, spa, golf and transportation available around the hotel, as well as in house activities, in order to answer inquiries
- Handle and distribute faxes, voice messages and email messages in a timely and professional manner
- Understand the importance of the guests’ privacy and confidentiality at all times
- Experience: Minimum one year's experience as a reservations agent, preferably for a luxury or ultra-luxury hotel
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; excellent oral and written communication skills, understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data
- Technical Skills: Ability to suggestively sell; ability to input and retrieve information from the hotel reservations system
- Language: Required to speak, read and write English, with fluency in other languages preferred
- Licenses & Certifications: None required
12
Reservations Coordinator Resume Examples & Samples
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Review and action Reservations Made Yesterday Check List
- Review and manage daily, weekly and monthly check lists
- Monitor COP reservations email box
- Manage the Reservation section of the Group Resumes and liaise with Conference Services Team on needs
- Contact guests in advance to up-sell higher category room types and package add-ons
- Contact guests to offer discounted rates for extending reservations through shoulder dates
- Manage room inventory to accommodate high category stay patterns
- Work with the department managers to balance inventory per the hotel’s selling strategies
- Actively look for opportunities to maximize the guest experience by anticipating their needs prior to arrival
- Liaise with Sales, Front Office and other departments as required
- Answer telephone and email inquiries in a timely manner
- Previous Property Manager System experience preferred
13
Reservations Coordinator Resume Examples & Samples
- Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit
- Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible
- Act as the initial guide for the guest and their experience
- Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
- Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency
- Experience. Previous experience passionately providing service to others. Excellent phone skills needed
14
Reservations Coordinator Resume Examples & Samples
- Quoting and managing group bookings
- Validating commissions to agencies
- Being the main contact in the hotel for both the Revenue and Sales departments
- Working along with the Revenue Manager to set the right strategy for the hotel
- Building up corporate contracts together with the Sales Manager and General Manager
15
Senior Reservations Coordinator Resume Examples & Samples
- Assists with lift ticket process for all incoming guests including printing tickets
- Communicates with Adventure Concierge regarding new bookings, changes and cancellations
- Audit all upcoming package reservations for accuracy
- Create itineraries for all package guests
- Print passes for guests as needed
- Takes reservations and accurately inputs them into the computer system
- Is able to describe every room type in a precise and detailed manner
- Manages daily task list
- Manages shared reservations inbox
- Answers inquiries of room rates, outlets, room locations, resort events and activities
- Interacts with Group Rooms Coordinator on bookings
- High school diploma or equivalent required. College degree preferred
- Prior hotel or hospitality experience preferred
- Pleasant speaking voice
- Previous reservations experience preferred
- Must be able to type accurately (30 words per minute)
- Technical proficiency (basic computer applications)
16
Reservations Coordinator Resume Examples & Samples
- Create, manage, maintain, audit, modify, and input group information with accuracy in accordance to the departmental policies and procedures, including group checklist and contractual stipulations
- Work cohesively with the Sales and Conference team to ensure accuracy and a superior guest experience
- Ability to quickly answer guest calls and respond to guest emails with impeccable communication,
- Take reservation calls, answer phones
- Ability to identify, research, resolve, and communicate guest issues and requests with expedient follow up if necessary
- Maintain complete knowledge of all hotel services/features and hours of operation
- Maintain knowledge of corporate guidelines, initiatives, and requirements
- Answer telephone calls within three rings, using correct salutations and power opening as trained in Aspire Sales Training
- Assist with achieving a monthly team goal of Abandonment below % (provided by DORO)
- Assist the team with achieving a monthly goal of overflow calls below % (provided by DORO)
- Maintain consistent shop call scores above 92%, utilizing techniques from Aspire Sales Training
- Up-selling whenever possible: through positioning the product, sales techniques, and personal information to help the guest make an informed decision
- Attend and actively participate in designated internal or other work related meetings
- Detailing group resumes (noting, VIP’s, setting up routing/billing instructions and assigning group concessions per contract
- Complete rooming lists and pickup reports
- Maintain a daily system for checking reservation accuracy with regards to Market Segments, Source Codes, Billing, Rates, and Guest Information
- Other duties may be assigned by the Director of Revenue Optimization and Director of Reservations, Corporate office, or senior member of management
17
Group Reservations Coordinator Resume Examples & Samples
- Must be self-motivated and work with minimal supervision
- At least 2-year reservations or front desk experience required
- TARS
- Manage all group room inventory
- Review group contracts to ensure what we are holding matches the contract
- Enter group blocks into Opera
- Promote outlets & meeting space to rooms only groups upon signing
- Monitor group cut-off dates
- Prepare for and conduct weekly group pick-up meeting
- Act as reservations point of contact for all groups involving meeting space and catering and work hand in hand with the Conference Service Manager
- Act as a liaison between the property and client for all citywide room blocks
- Attend citywide pre-convention meetings as needed and distribute information to hotel operations as necessary
- Oversee group billing as specified in the contract, follow-up with accounting when needed
- Work with other departments to coordinate VIPs and special requirements
- Build and review group resumes to ensure consistency
- Update and distribute weekly operational calendar with information relating to group blocks
- Attend and present resumes at weekly operations meeting
- Perform citywide audits; process and track all group commissions
- Audit, track, and process all group attrition
- These duties will be performed in addition to other duties of a reservations agent
18
F&B Reservations Coordinator Resume Examples & Samples
- Minimum 1/2 years' experience in a similar role in a 4* or 5* star hotel
- Excellent communication skills in English both written and verbal
- Excellent customer relations and telephone manners
- Can handle rotating shifts or longer working hours
- Presentable, well groomed, good physical appearance
19
Marketing Reservations Coordinator Resume Examples & Samples
- Provides information & incentives for guests that haven't toured within one year or owners that haven't toured within 6 months
- Pro-actively pursues all eligible guests who are not owners of HGVC to preview HGVC through direct booking of tours or upon purchase of a mini-vacation package
- Executes on batch messages to guest rooms at designated location at the start of each work shifts
- Provides Guest information to Reservations for wake up calls and tour reservations confirmations
- Distributes only HGVC authorized information, collateral and materials. Maintains location-operating standards
- Follows gifting list procedures to ensure costs are met monthly
- Must follow gifting procedures for any guest staying at HGVC
- Contacts management with any guest or site issues
- Calls Tour Desk/Manifest throughout the day to check availability as to not overbook a wave
- Ensures the transportations logs and referral sheets are copied, put in logbook and faxed for appropriate compensation for these guests that are truly referred
- Computer literate with excellent typing skills, 10-key preferred
- Proficient with Microsoft Office including Excel and Outlook
- Experience answering phones with great customer service
- Ability to multitask while remaining detail-oriented
- Excellent job attendance
- Flexible Work Schedule including evenings and weekends
- Previous Timeshare Experience is a plus
- Previous High-End/Luxury Customer Service Exp
20
Group Reservations Coordinator Resume Examples & Samples
- Acts as key liaison between Sales/Convention Service Managers, group contacts, and meeting planners to ensure all special guest requests are met in a timely manner
- Maintains current knowledge and familiarity with all hotel services, features, and local attractions to respond to guest inquiries
- Assists groups with booking/housing needs in adherence to established policies and procedures
- Accommodates, prepares, and distributes all special reporting/tracking requests/needs for group contacts, meeting planners, and management
- Projects a friendly, pleasant and cordial demeanor; providing unparalleled service to all potential and existing customers, fellow employees, and management
- Maintains key sense of ownership and notifies supervisors/managers of any potential issues related to inventory, rate, occupancy, or special requests
- Reviews sales contracts for any clauses or special requests outside of established departmental parameters/procedures, communicating all pertinent information directly impacting management of the group and/or hotel revenue
- Attends pre-conferences and pre-planning and post-conference meetings with clients and staff members/management when requested
- Accurately maintains and monitors rate, availability, inventory levels, bookings, and content information for all channels of distribution
- Follows-up on all GDS reservation requests on a timely basis
- Closely monitors and maintains inventory availability, and advises management, as needed
- Monitors content of all channels of distribution, recommending updates/modifications, as needed
- At least 1 year of guest service experience in front desk, operational sales, room reservations/call center, ticketing, and/or PBX environment; or an equivalent combination of education, training, and experience
- Ability to type 25 words per minute
- Working knowledge of standard computer applications such as word processor, spreadsheet, intranet, and e-mail efficiently to produce, edit and update a variety of correspondence and reports
21
Reservations Coordinator Resume Examples & Samples
- Excellent organisational and administration skills with attention to detail
- Excellent selling capabilities
- High level of IT skills, including Excel, and Word
- Knowledge of hotel property management systems including OnQPM is advantageous
- Proactive approach to meeting deadlines and targets
- Previous experience in Front Office/Reservations role in a hotel
22
Reservations Coordinator Resume Examples & Samples
- Quality checks all reservations made yesterday ensuring ratecodes were accurately used and billing instructions are added
- Follow 7 days and 3 days pre arrival check ensuring all special requests are coordinated to concerned departments and advance purchase reservation were charged accordingly
- Enter and update group rooming list in a timely manner. Liaise with Sales Manager making sure that rooming list complies with the group contract
- Follow up and save required LPOs and back ups
- Attends to group resume meetings
- Track and charges No Show reservations
- Prepares proforma invoice for individual bookings when required
- Liaise with government relations for guests’ visa application
- Prepares and investigates rebates and refund
- Administrative tasks as required by the Revenue department
23
Group Reservations Coordinator Resume Examples & Samples
- Receives GRI and contracts for current and future groups from the Sales and catering departments, inputs the information in the Reservations-Opera system and creates a file for each group
- Monitors reservations and pick-up for individual Call-In groups, inputs rooming lists and deposits for convention groups and inputs rooming lists supplied by group
- Receives faxes, phone calls and emails for reservation changes, requests, confirmations, billing information, VIPS, etc. which require prompt response
- Responsible for monitoring changes, additions and cancellations for every group and printing & faxing updated rooming lists and pick ups for groups contacts, usually on a weekly basis or upon request
- Responsible for coordinating and routing proper billing within each group, especially for guest speakers, VIPs and staff members
- Responsible for printing reports for every group before, during and after the date of arrival and following up on the group inquires after their departures
- Responsible for supplying all necessary group information on a weekly basis for the 10 day forecast report and printing cutoff reports for groups in the near future
- Attends pre-con meetings for all high profile groups as per request
- Makes breakfast coupons for groups
- Acts as a liaison between Reservations, Sales/Catering, Front Office, and conference Services, Accounting, etc
- Aids in training
- At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures
- Performs all tasks requested by management
- 4-year college degree
- 1-3 Years of customer service experience required in hospitality, preferably Front Desk or Reservations
- Knowledge of Opera a plus
- Must speak fluent English
- Proficient in computer systems; Microsoft Office (Word, Excel and PowerPoint)
- Ability to prioritize, organize and follow-up
- Ability to work under pressure and in fast-paced environment
24
Reservations Coordinator Resume Examples & Samples
- Responsible for the reservations of all campgrounds and hotels for the upcoming season
- Send trip reservations in a timely and efficient manner 30 days in advance
- Send trip reservations with final rooming lists to providers 10 days in advance
- Build relationships and communicate with suppliers to ensure reservations are confirmed for every component of each trip
- Process last minute reservation requests to suppliers, ensuring customer response in 24 - 48 hours
- Monitor shared email inboxes for actions and problem solving. Ensuring a prompt response to CEO’s, office staff and provider’s enquiries
- Action all hotel or campground out bookings and advise appropriate departments - ground operations, regional operations and finance
- Manage the build and change process for all new hotels at the start of each season
- Manage all block allocations by vendor and trip code
- Send the reservations sheet to the CEO running the trip in advance with services confirmed
- Organize the accommodation rooming considering ages, nationalities and special request from the passengers
- Cancellations: Release blocks on set times from contracted vendor service to avoid cancellation penalties. Coordinate with the Regional Operations Team on last minute changes and emergencies and keep the CEO’s and providers informed
- Work in conjunction with the Finance Department and Operations Coordinator to ensure accurate and timely validations and invoice reconciliation
- Work closely with and support the North America Buying team throughout the contracting season
- Carry the operations emergency phone as needed in conjunction with others in the rotation that share this duty
- Support other team members as needed
- Long-term strategic planning for the Reservations Department
- Other duties as assigned by Operations Manager
25
Group Reservations Coordinator Resume Examples & Samples
- Assist guests and clients with any room and reservations needs
- Create group bookings in the Hilton system, manage room inventory, and booking methods
- Input group rooming lists, changes, and download lists from third party housing companies
- Communicate daily with meeting planners, third party housing coordinators, Sales, Event Services, Revenue Management, and Front Office
- Handle VIP reservations and billing set up
- Answer phone calls and assist callers with reservation needs
- Respond to internal and external requests in a timely, friendly and efficient manner
- Work on the daily basis with word-processing, Excel sheets, typing, emailing, data-entry, filing, and taking notes and/or dictation
- Track Meeting Planner Surveys on groups handled
26
Reservations Coordinator Resume Examples & Samples
- Meticulous attention to detail, as well as, proven administration, organisational and communication skills
- Previous experience in a similar position or as a receptionist would be considered advantageous but not essential as full training will be provided
- Experience working in a 4 or 5 star hotel operation, desirable but not essential
- Good Local knowledge, desirable but not essential
27
Reservations Coordinator Resume Examples & Samples
- Strong communications skills, able to interact with guests and clients effectively to solve problems
- Strong Microsoft Office suite skills, ability to create and modify Excel spreadsheets
- Strong knowledge of Opera PMS (Preferred)
- Must have a minimum 1-3 years experience of both Front Office and Sales in upscale hotel environments
- High School diploma required; bachelor’s degree preferred
- Read, write and speak English fluently, bi-lingual skills are a plus
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Reservations Coordinator Resume Examples & Samples
- Actively listen and respond positively to guest questions, concerns and requests using specific processes to resolve issues, maintain conversion ratios of the department and up-sell
- Anticipate agents needs and solve issues promptly with little or no impact to our guest; Keep the lines of communication open between agents and inform other departments of changes; Input and process all reservation requests, cancellations and changes via phone, fax and electronic mail
- Maximize room rates and revenue while following implemented sales strategies; Address guests' service needs in a professional, positive and timely manner
- Anticipate guests' service needs, including asking questions of guests to better understand their needs; Listening to and selling to a guests' preferences whenever possible
- Respond to every guest with a smile and friendly greeting while using the guests' name at all times; Thank guests with genuine appreciation
- Engage guests in conversation with regard to their stay, property services and area offerings
- Offer and sell multiple services to guests including Spa, Restaurant and Golf Tee times
- Verify all reservation information with callers to ensure accuracy; Document special requests in an accurate and efficient manner
- Utilizing implemented sales techniques and strategies to maximize room rates and revenues; Identify repeat guests
- Inform guests of rules regarding negotiated and/or discounted rates; Input and access data in reservation system; Verify availability of room types, rates and occupancy prior to confirming any reservations
- Process all reservation requests, changes and cancellations received via phone, fax or electronic mail; Input any special room requirements or requests; Perform other duties as assigned
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Reservations Coordinator Resume Examples & Samples
- Develop working knowledge of Group Sales, Event Management, Front Desk, and Group Billing operations in order to apply start-to-finish knowledge to the position
- Accurate and timely set-up of group blocks utilizing contracts sent from Group Sales
- Responsible for booking group attendee accommodations
- Proper and precise tabulation of all reservation bookings and clerical needs thereof
- Responsible for answering incoming group attendee inquiries and requests on a timely and prompt basis
- Attend pre- and post-conferences as necessary
- Creation of and communication of accurate packaging and billing arrangements
- Precise tabulation of rooming lists, forms, and call-in reservations
- Response to all voicemail and e-mails by end of business each day. Complete various correspondences when warranted
- Prepare accurate and timely attrition invoices for submission to group billing after each group’s departure
- Maintain accurate group records for rebates, etc to apply when reviewing and submitting travel agency pick-up requests
- Develop working knowledge of Group Sales, Event Management, Front Desk, Group Billing operations in order to apply start to finish knowledge to the position
- Essential and professional use of telephone service with use of proper telephone etiquette in regards to the service industry
- Maintaining organized and accurate files on each group
- Complete various correspondences as warranted
- Continuous training with the property management system and sales and catering system
- Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc. All of which make up the essential functions of this job
- Represent Horseshoe Bay Resort in a professional manner to clients and potential clients at every opportunity
- Maintain proper lines of communication with all departments to ensure that all details are communicated
- Develop working knowledge of all departments, the Resort, and its amenities
- Maintain a clean and organized workspace
- Because of the fluctuating demands of the Resort’s operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed
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Group Reservations Coordinator Resume Examples & Samples
- Anticipates guest needs pertaining to all areas of the hotel via phone and email
- Ability to remain focused on outcomes and respond appropriately to provide assistance or service
- Ability to multi-task and perform under pressure while maintaining a positive attitude
- Ability to learn new computer systems when necessary
- Excellent organizational skills with the ability to work on multiple projects simultaneously
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Lead Marketing Reservations Coordinator Resume Examples & Samples
- Supervise the activities of the in-house marketing dispatch team to obtain maximum production and efficiencies
- Assists with answering all incoming phone calls in a timely and professional manner
- Manages daily allocations and ensures allocation procedures are followed as prescribed by Marketing Management
- Ensures monthly reports are updated in a timely manner
- Runs TMA’s or BMA’s as requested
- Schedules all Dispatch team members to ensure proper coverage on a monthly basis or as needed
- Coordinates with Marketing Management to provide solutions to VOICE/Eclipse challenges
- Creates and ensures timely update of all Marketing Manifests and relevant spreadsheets
- Ensures logs and spreadsheets are created, managed, and sent to the proper departments
- Coordinates with Park City Marketing Management to support their Marketing Operations
- Ensures Marketing has sufficient supplies and tools on hand
- Assists with tracking attendance of Dispatch employees
- Coordinates with IT on all system requests forms and setting up VOICE, Windows and Eclipse access for new or existing employees
- Reports any system challenges to Help Desk and Marketing Management
- Notifies and schedules, as requested, all Marketing training meetings
- Updates all training manuals and policies and procedures
- Provides timely feedback on Marketing issues to respective team managers as needed
- Tracks all PTO request for Dispatch employees
- Ensures that all materials are organized and filed weekly pertaining to their job area
- Calculates spif results as needed
- Trains all new hire employees with Dispatch policies and procedures and training manual
- Interviews and on-boards all Dispatch new hires, including training new hires to support the Marketing Department on reporting and allocation of leads
- Provide performance feedback to Dispatch employees as well as provide technical training as necessary
- Manages local tour allotments
- Ensures timely transportation pick-ups are communicated
- Ensures that all Dispatch team members function as a team and assist others accordingly
- Ensures that changes and revisions to current policy and procedures are adhered to by the Dispatch Department
- Responsible for adhering to the C3 agreements
- Carries out all reasonable requests by management of which the team member is capable of performing
- Must be capable of performing all duties of a Marketing Reservations Coordinator in addition to providing leadership and management
- Must have at least 2 years of Timeshare industry background
- Must be computer proficient with MS Office (Word, Excel, Outlook)
- Must be able to work flexible schedule to include weekends and holidays
- Must have Reservations and Dispatching experience
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Reservations Coordinator Resume Examples & Samples
- Administer all aspects of a trip’s required reservations, modifications and cancellations in a timely and efficient manner
- Communicate all significant trip details to vendors, CEO’s and other relevant individuals in preparation for a trip
- Ensure the correct documentation is received by the appropriate individuals, following up as required to ascertain confirmations
- Maintain a high level of service when assisting customers over the phone, ensuring issues are communicated and escalated where appropriate
- Monitor department email accounts as requested, actioning emails according to priority
- Assist, as needed, in building and communicating out reports to relevant stakeholders
- Other duties as assigned by Reservations Manager
- Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment
- *QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN Thailand***
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Group Reservations Coordinator Resume Examples & Samples
- Greet and assist guests and respond to requests in a timely, friendly and efficient manner
- Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
- Coordinate department projects, as needed
- Track Guest Comment Cards and feedback
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Group Reservations Coordinator Resume Examples & Samples
- Prompt and courteous service to both internal and external customers to ensure highest level of guest experience
- Coordination and execution of contracts for room only groups (entering rooming lists, managing changes, preparing group resumes, visa applications, billing/payments, etc.)
- Ensure the ideal and most effective utilization of room categories
- Realize up sell possibilities to meet and surpass Group budget goals
- Work closely with Front Office as well as other departments to ensure all details of the contract were delivered and guests depart satisfied
- Communicate on a professional level internally and externally
- Prepare weekly, monthly, quarterly and annual reports, as required
- Balance operational, administrative and Colleague needs
- Follow departmental policies and procedures
- Other duties as assigned by the Director of Sales, Groups & Events
- Front Office and/or Reservation experience required (ideally both)
- Good knowledge of Microsoft Office applications (Excel) and other relevant computer applications required (such as Opera)
- Very good time management and self organization
- Anticipative mindset with pro active communication skills
- Ability to focus on guest needs whilst remaining professional at all times
- University/College degree in a related discipline preferred
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Reservations Coordinator Resume Examples & Samples
- To keep constant communication with the Reservation Supervisor regarding any issue with reservations
- To answer any last minute request within 1 working day
- To monitor all reservation process, to ensure to send on time all information required for operators
- To communicate and question any changes in budget irregularities
- To reserve extra night hotels and assist with last minute changes
- To arrange reservations for all hotel and transport providers in Peru
- To work together with Accounts Payable to explain changes, errors in invoices from providers
- To work with Peru Operations team, hotel providers and Accounts Payable team to ensure proper reporting from each of our vendors
- To assists in day-to-day operations as requested
- To take an active role in G Adventures events, activities and company culture
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Group & Reservations Coordinator Resume Examples & Samples
- Use of Property Management systems
- Answering phones and providing exceptional guest service
- Effective, professional written and oral communications
- Modification of group room blocks
- Answering reservation calls and creating individual reservations
- Providing support to the Front Office team with phone coverage, check-ins, and check-outs
- Work with Sales/Catering manager to control group rooms allocations
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Reservations Coordinator Resume Examples & Samples
- When working in Guest Relations, performs daily cash reconciliation and opening/close of day responsibilities on cash register with RMS POS system
- Executes daily reporting as required
- Excellent verbal and written communication skills, with a genuine desire to help customers in a friendly, courteous and professional manner. Ability to work under pressure and on tight deadlines and to multi-task effectively. Polished phone and email skills
- Pleasant and courteous manner, even when hurried or under stress
- Strong team-oriented work ethic
- Knowledge of wines, the wine industry and Napa Valley/Wine Country attractions
- 1-3 years of experience in a high-volume, luxury retail, restaurant or hospitality environment
- Proficient with PC software including: Microsoft Word and Excel
- Prior knowledge of ReServe Anywhere software and CellarPass helpful
- Foreign language skills a definite plus
- 1-3 years of college or equivalent higher education
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Lead Reservations Coordinator Resume Examples & Samples
- Essential Maintain a warm and friendly demeanor at all times
- Must be effective at listening to, understanding, and clarifying concerns raised by guests
- Maintain high standards of personal appearance and grooming, which include wearing name tags
- Must be able to cross-train in other hotel related areas
- Must be able to show initiative, including anticipating guest or operational needs
- Be fluent on all hotel products and services
- Handle faxes and emails pertaining to room reservations and general hotel inquiries
- Enter wholesale lists / manifests
- Support the reservations staff by answering questions regarding policies/ procedures
- At least three (3) years hotel experience
- The ability to demonstrate technical proficiency with reservations systems
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Group Reservations Coordinator Resume Examples & Samples
- At least 6 months of guest service experience
- Ability to multi task within two different telephone queues and systems perform well under pressure
- Ability to multi-task and perform well under pressure
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Group Reservations Coordinator Resume Examples & Samples
- Ability to work independently to resolve customer inquiries or problems
- Excellent phone etiquette skills
- Intermediate experience working with basic computer programs (MS Office, Outlook, etc)
- Must be able to become proficient on Omni Hotel’s reservation system
- Must be organized with the ability to handle multiple task
- Previous hotel experience and prior call center experience (preferred)
- Strong keyboard skills (preferred)
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Reservations Coordinator Resume Examples & Samples
- Establish initial contact with customer at file turnover
- Excellent customer service and interface skills
- Open availability
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Reservations Coordinator Resume Examples & Samples
- Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions
- Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods
- Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system
- Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested
- Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures
- Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings
- May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports
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Reservations Coordinator Resume Examples & Samples
- Excellent communication skills, both verbal and written, and exceptional attention to detail
- Excellent telephone manner
- Proven experience and understanding of an exceptional Customer Service delivery
- Previous 5* hospitality / reservations experience is essential
- Knowledge of meeting room/hotel room booking system – ideally EMS
- Knowledge of switchboard system an advantage
- Experience of dealing with multiple requests simultaneously
- Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills
- Flexible, proactive & enthusiastic team player
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Group Reservations Coordinator Resume Examples & Samples
- Group Reservations Coordinator is responsible for monitoring and carrying out all tasks related to guest rooms under a convention
- Daily review of the Group Cut Off and Group Status Change reports
- Weekly review of reports. Updating and monitoring convention inventory; communicating their status and changes to the Revenue Management Team
- Maintain working relationship with the Sales and Conference Services departments to ensure correct information is documented in all contracts, receive regular updates regarding groups, and maintain addendums and all information as it relates to Group bookings
- Analyzing and implementing convention contracts provided by the Sales Managers throughout the Mountain Region
- Work closely with the reservations team to ensure accuracy of reservations
- Review all group resumes and add billing instructions to all convention guest rooms to ensure accuracy of billing, also responsible for ensuring these are understood by the rest of the rooms division team
- Group Reservations Coordinator is responsible for attending external Pre-Convention Meetings and internal Resume Review Meetings
- Maintaining an organized online filing system for all convention related correspondence
- Acting as a role model of guest service for both internal and external guests
- Maintaining a safe, hazard free and environmentally friendly workplace
- Previous Front Desk and/or Reservations experience in a Mountain Resort an asset
- Knowledge of Property Manager, Word and Excel and asset
- High School Diploma required, Management Degree or Diploma in Hospitality or Tourism an asset
- Excellent communication skills, both written and verbal as well as good problem solving abilities
- Must be able to work independently and efficiently in a busy environment
- Able to be an informal leader to newer colleagues in the department
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Groups Reservations Coordinator Resume Examples & Samples
- Building group blocks in Marsha
- Correct billing and cancelation fees for all Groups
- Weekly group forecast and month end reports
- General office duties to support the Group Sales Team with proposals & contracts
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Reservations Coordinator Resume Examples & Samples
- Be an ambassador of the G Adventures/G Africa’s core values and lead by example
- Reviewing bookings daily and working with the Hotels/Partners to confirm their accuracy. Communicate new bookings, cancelled bookings, changes or amendments to bookings to Suppliers and maintain clear summary of all changes
- Forward trip name lists and highlight unique traveler requirements and passenger information to the suppliers/operators
- Manage, review and check all pre- and post-tour accommodation and airport transfers are in place to confirm their accuracy
- Managing all product requests and ensuring validations accuracy
- Managing the “reservations” inbox on daily basis and ensuring timely responses
- Manage, review and check all pre- and post-tour CEO accommodation, Flights and airport transfers are in place to confirm their accuracy
- Manage office stationary request
- Manage Team meeting minutes
- Assist in organizing office events and functions
- Assist and follow up on placing yearly block-bookings to all Southern and East Africa suppliers
- Assist in supplier training in regard to G Adventures systems and SOP’s
- Assist in managing last-minute requests for bookings from the sales department – communicate to hotels and with sales agents on status of last minute bookings
- Assist in monitoring and responding to the “opssouthernafrica” e-mail inbox (monitored daily for any urgent sales requests) in a timely manner
- Ensuring our trips are validated correctly and changes actioned on time
- Maintaining accurate trip dossiers and advising of any revisions needed to our publicly posted itineraries
- Setting annual individual work goals contributing to the overall success for the reservations team
- Responsibility for the operations emergency phone on a rotational basis
- Fully embrace and represent the G culture and values and act as a G advocate with all external partners
- Travel occasionally to other cities or regions within Southern and East Africa to see hotels, meet hotel staff, and gain destination knowledge
- Other duties as assigned in support of the Operations team successful functioning
- Other duties as assigned by the Admin and Facility Supervisor
- Weekend work as required
