Customer Coordinator Resume Samples
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Customer Coordinator Resume Samples
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EW
E White
Emanuel
White
2635 Fred Hills
Boston
MA
+1 (555) 541 7645
2635 Fred Hills
Boston
MA
Phone
p
+1 (555) 541 7645
Experience
Experience
Chicago, IL
Customer Marketing Coordinator
Chicago, IL
Wehner-Hartmann
Chicago, IL
Customer Marketing Coordinator
- Enabling the success of the Trade Marketing Team by providing tactical analytical support of the customer and product group, specific to product displays
- Assisting in the tracking of key display activity at the trade level to ensure achievement of the plan and/or identify gaps
- Partner with Operations team to ensure ambassadors are properly trained to provide efficient and courteous group check-in
- Providing analytical data to support management of customer service/short supply customer prioritization and product allocation issues
- Working with Organizational business partners on display development, execution, and tracking – Operations, Marketing, Trade Customization, Forecasting, Finance, Coding, Creative
- Events: ensure that all events are aligned with brand strategies and are compliant with the Diageo Marketing Code. Provide seamless execution of events from planning through to recap. Perform M&E on all events to determine effectiveness. Ensure event expenditures are in line with expected budgets
- Develop and implement Corporate Sales program to encourage employees of key Atlanta business partners to visit the attraction
San Francisco, CA
Coordinator, Field Customer Ops
San Francisco, CA
Johns-Schimmel
San Francisco, CA
Coordinator, Field Customer Ops
- Complete exchanges for dealers in real time
- Respond to customer issues escalated to Regional level
- Track and identify store transaction errors
- Provide feedback to stores and dealers from daily finance department reports
- Reactivation of used phones for dealers
- Assist Regional Manager, Customer Operations in resolving customer problems
- Assist with employee, Dealer, VIP, Test, and FUT accounts
present
Houston, TX
Customer Experience Production Coordinator
Houston, TX
Stroman-Streich
present
Houston, TX
Customer Experience Production Coordinator
present
- Identifies areas for future improvement
- Develops strategy for all Store Page content
- Manages and monitors the co-op submission process for site placements
- Collaborates with the product management team on the implementation of site enhancements
- Manages and monitors the Co-Op submission process for site placements
- Develops strategy for all Desktop and Mobile category Store Page content
- Monitors the deploy process
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Central Michigan University
Bachelor’s Degree in Business
Skills
Skills
- Ability to recognize profit and loss statements, and think strategically about business improvements
- Excellent communication skills, friendly and approachable persona
- Knowledge and willingness to be trained about the resources offered and provided at all University of Colorado campuses
- Ability to operate a computer keyboard
- Ability to communicate well with customers, sales force, supervisor, and co-workers in both written and verbal communication
- Experience or equivalent experience as Technical Services Specialist and all responsibilities outlined job description
- Effective analytical skills; demonstrate organizational skills
- Experience with inventory management and outside contractor/vendors
- Perform other duties as assigned by the Museum Manager, the Business Operations Director or the Vice Chancellor of South Denver
15 Customer Coordinator resume templates
Read our complete resume writing guides
1
Business Banking Customer Coordinator Resume Examples & Samples
- Three to five years of commercial servicing experience or related work experience
- Prior customer service experience and cross selling capabilities
- Ability to make sound transactional decisions in accordance with policies and directives
- Customer service skills and problem solving skills
- Proficient at Microsoft Office (Word, Excel, Powerpoint), ViewDirect, Alltel, Account Analysis and SD7 system
- Ability to make timely decisions in a fast paced environment
- Ability to take responsibility for personal performance and development
2
Customer Marketing Coordinator Resume Examples & Samples
- Providing sales requirements to cross functional partners to facilitate display development
- Working closely with Sales Teams, Trade Marketing, & Marketing on all display programs: strategic and tactical drivers of requests, detail of all requests, and timelines associated with each program
- Working with Organizational business partners on display development, execution, and tracking – Operations, Marketing, Trade Customization, Forecasting, Finance, Coding, Creative
- Tracking product group activity such as promotional volume and displays
- Responding to field sales requests in a timely manner
- Enabling the success of the Trade Marketing Team by providing tactical analytical support of the customer and product group, specific to product displays
- Providing analytical data to support management of customer service/short supply customer prioritization and product allocation issues
- Assisting in the tracking of key display activity at the trade level to ensure achievement of the plan and/or identify gaps
- 4 year degree
- 2+ year’s analytics experience in customer sales or consumer products environment
- Ability to utilize both internal and syndicated data systems and access, interpret and draw accurate conclusions to make the case for a plan of action or decision
- Possesses ability to positively influence decision makers and internal business partners up one or more management levels to achieve OGSM, customer business volume plan and positively impact decision making
- Ability to retrieve, prepare and deliver persuasive information in fact based presentations to gain support for business objectives with customers and internal business partners
- Serves as an active and high performing member of a team, and works on internal project teams as needed to foster a culture of growth and collaboration
- Represents the face of the company to the trade and the voice of the customer to the Demonstrates the ability to penetrate the appropriate customer, customer team and internal functions to achieve maximum results on sales objectives
- Acts with urgency to make the most of opportunities, address customer needs, and accomplish goals and objectives on the day to day business needs for sales including the support of new item launches with excellence on speed to market with maximum shelf impact for the opportunity
- Ability to complete projects and organize work independently to produce stated outcomes
- Ability to plan appropriate tactics according to established business strategies to support customer and brand objectives
- Ability to identify risks and opportunities to management, and prioritize competing demands for resources of time and money
- Ability to accurately forecast volume and/or track and complete specific project to meaningful deadlines
- Cross Category experience by transferring to counter role
- Trade Marketing Team
- Sales Finance
- Sales Position
3
Traveller Customer Central Coordinator Resume Examples & Samples
- Understand relevant actors (including on line based operators) to develop business with, evaluate possible partnerships, set up commercial agreements
- Ensure Zegna teams in the destination regions are on board and collaborate when needed during the negotiation and deal set up
- Ensure the implementation of the agreements through the involvement of all relevant Zegna teams and monitor the progress, ensure report of results to all concerned parties
- Fluent in Chinese and English
- Excellent collaboration & communication skills
- Autonomy and entrepreneurial spirit
- Strong commercial and negotiation skills
- Good communication skills (both verbal and written)
- Customer focused approach
- Knowledge of luxury retail
4
Coordinator Customer Marketing Resume Examples & Samples
- Effectively analyze and communicate account business to achieve and improve profit, volume and share growth targets
- Master of the Coty Internal systems to aid in the execution of promotional displays for the Cosmetics and Fragrance businesses
- Work as part of a sales strategy team to serve as a liaison between sales, marketing and Creative by providing knowledge of the customer to internal cross functional team members and by providing knowledge of the product group to field sales
- Monitor sales and customer shopper trends in order to provide effective and actionable data to sales team that aids in identifying business opportunities, challenges and solutions
- Assist in developing presentations that garner account’s full support of promotional offerings
- Present data in clear, concise manner to all levels of account and sales team
- Provide professional quality charts, graphs and presentations through the use of spreadsheet and graphic software packages
- 4 year Bachelor’s degree
- Knowledge of the consumer products industry
- Demonstrates creative ability and strong communication skills
- Strong Analytical skills
- Customer Marketing Assistant Manager
- Visual Merchandising Analyst
- Business Analyst
- Manager Sales Operations
5
Customer Fulfilment Operations Coordinator Resume Examples & Samples
- To develop and leverage internal and external partnerships and networks to maximize the achievement of business goals
- To oversee the development and implementation of long-term strategies to accomplish the supply chain vision
- To work in conjunction with field operations and external service providers to deliver solutions for logistics challenges
- To facilitate best logistics practices to meet and exceed on time delivery requirements
- To cultivate an environment where associates respect and adhere to company standards of integrity and ethics
- Develops supply chain strategy that supports and meets company strategy, company performance objectives and customer expectations
- Maintains routines to ensure delivery of core supply chain metrics in terms of cost and service
- Develop with legal contracts to manage 3PL performance/service scope/cost efficiency
- Implement supply chain/customer fulfilment project/program with better resource efficiency and effective cost
- Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives
- Design models for use in evaluating logistics programs or services
- Negotiate with suppliers and internal stakeholders to improve supply chain efficiency or sustainability
- Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation and delivery
- Motivate, organize and encourage teamwork within the workforce to ensure set productivity targets are met
6
Customer Immersion Program Coordinator Resume Examples & Samples
- Scheduling and calendar management: Scheduling speakers and events. Manage our learning lab facility
- Attendance management: Ensure we are meeting our sign up SLAs, sign up sheet coordination and attendance reporting
- Survey setup and data entry: Building and maintaining surveys, making sure data is properly input into excel tracking file
- Coordinating and booking travel for customers: When a program requires customer travel, working with our finance/travel team to book reservations
- Facilities: Room configuration, catering decisions
- Purchasing: Manage team budget, purchase orders and programming expenses
- Data reporting: Central data reporting on the goals and metrics we track. Owning our master calendar
7
Coordinator, Customer Marketing Resume Examples & Samples
- 2-3 years in marketing related role
- Close attention to detail
- Ability to manage multiple tasks and complex deadlines in a fast-paced environment
- Strong analytic and critical thinking skills
- Experience working effectively in teams and collaborating across a large matrix organization
8
Coordinator, Customer Marketing Resume Examples & Samples
- Organize incoming customer requests for marketing & creative assets
- Collaborate on the creation of marketing presentations for customer meetings
- Manage, track and communicate internal and competitive release customer activations
- Manage outside promotional agencies for the department including our complimentary movie ticket program, screenings and other customer programs
- Ability to act autonomously
- Ability to manage multiple time-sensitive projects simultaneously
- Manage timelines including launch dates, asset delivery dates
- Strong ability to ideate and brainstorm
- Knowledge of online media, social networking platforms
- Knowledge of/familiarity with media landscape and major North American retail
- Advanced proficiency Microsoft Office Suite, Photoshop preferred
- Minimum of 3 years of agency, CPG or retail experience
- Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics
9
Customer Coordinator Resume Examples & Samples
- Present and maintain an organized, positive, and welcoming environment for all CU Denver South constituents
- Collaborate with the Museum Manager and other CU staff to ensure events are communicated accurately to visitors
- Maintain components of the museum as required by the Museum Manager. The Museum is defined as the theatre, café/concessions, Globeology, hallways and grounds, exhibits and art, the sphere, the Linigers’ Art Collection (responsibility is limited to roles described in the Phase 2 MOU), and the admissions desk
- Participate in organized training and meetings to learn new aspects related to the job and retain current information on CU, events, and general campus operations
- Staff sales and handle cash procedures as required by policy and procedure in an ethical and accurate way. Operate point-of-sale systems and consistently follow all cash handling procedures. Recognize security risks concerning stock and cash, remain knowledgeable on how to prevent and handle these situations and follow established security procedures
- Respond to requests from guests, supervisors and management in a timely, professional, and effective manner
- Answer museum phone and greet individuals and groups as needed
- At the Main Admission Desk: Must be approachable, have strong customer service skills, and be well-versed on all Museum policies, including Museum membership options. Must maintain a friendly demeanor even under stressful circumstances. Specific tasks include greeting visitors, sell tickets for all TWE events, and up-sell films with general admission purchase (combo tickets)
- At the Café/Concession Stand: Fill food orders, maintain a clean environment and provide superior customer service. Monitor film ticket sales to anticipate visitor concession needs. Filling visitor food orders in a timely manner, operate POS systems and following all cash handling procedures. Answer the Museum phone, stock all concession inventory items, maintain a clean and sanitary work environment
- As a Floor Monitor/Floater: Interface with the visitor and minimize any factors that may negatively impact the visitor’s experience. Ensure all Museum spaces are clean and working efficiently. The Floor Monitor must maintain a friendly and approachable demeanor at all times. Interact with visitors in all galleries. Monitor theater doors and ticketing. Monitor visitor behavior (e.g., no food/drink policy). Monitor all exhibit areas for maintenance concerns (e.g., spills, broken exhibits). At the Store: Ensure each customer receives outstanding service. Greet every customer, complete purchases using computerized POS system, and prepare merchandise for sale, including ticketing, arrangement of displays and stock replenishment. Keep sales and stock room areas clean. Build rapport with customers to determine their needs and maximize all sales opportunities. Work as a team in meeting sales targets. Maintain extensive knowledge of all products, sales and promotions. Operate POS systems and follow all cash handling procedures. Display proficiency in opening and closing store
- Perform other duties as assigned by the Museum Manager, the Business Operations Director or the Vice Chancellor of South Denver
- High School Diploma/GED required
- Experience providing excellent and quality customer service to multiple constituents
- Minimum 12 months customer service, cash handling and computerized POS system experience
- Some college education
- Ability to effectively report needs, issues, and solutions to the Museum Manager, Assistant Vice Chancellor for Business Operations, Vice Chancellor for Enterprise Development in order to improve and evolve the participant experience
10
Customer Returns Account Coordinator Intern Resume Examples & Samples
- Ownership of a portfolio of customers, and driving customer issues through to resolution
- Ensuring all escalated issues are closed within the agreed timeframe
- Provide management team with key data
- Identify root causes and provide solutions
- Self-managed and motivated
- Written, oral, and public presentation communication skills
- Must be pursuing a Bachelor's degree in Supply Chain, Logistics, Customer Relationship Management, Business Administration, or related field
- Must have the unrestricted right to work in the US without requiring sponsorship
- Minimum of 6 months experience with data analytics
11
Coordinator, Customer Experience Resume Examples & Samples
- Executive customer communications plans; for example, alerts, confirmations, status, etc,
- Participate in customer-facing projects such as customer recognition programs, customer orientation and training programs, new customer on-boarding, and “A” customer offers
- Does weekly assessment and reporting on trends, time of day activity and days of week
- Assists customers with questions regarding invoices, deliveries, pricing etc
- Provides weekly and monthly reporting as identified
12
Coordinator, Field Customer Ops Resume Examples & Samples
- Complete exchanges for dealers in real time
- Respond to customer issues escalated to Regional level
- Assist store personnel as needed
- Track and identify store transaction errors
- Provide feedback to stores and dealers from daily finance department reports
- Reactivation of used phones for dealers
- Research customer accounts as needed to assist with customer service issues
- Assist Regional Manager, Customer Operations in resolving customer problems
- Assist with employee, Dealer, VIP, Test, and FUT accounts
- Periodically involved in special projects as requested by Operations or Sales
- Experience with successfully handling customer complaints in a high volume, fast-paced environment
- 1 year of customer service experience
- High School Diploma Or equivalent experience required
13
Technical Customer Coordinator Adas Resume Examples & Samples
- Leading the acquisition projects for French customers for ADAS and Automated Driving
- Understanding of Customer Requirements
- Guiding System Architecture requested by the customer and satisfied by ZF / ZF TRW
- Coordination of needed stakeholder of international locations
- Presentation and discussion of technical details to the customer
14
Customer Pickup Coordinator Resume Examples & Samples
- Provides internal and external customer service and issue resolution within defined timeframes and according to quality standards and expectations. Establishes new and updates existing FedEx Ground scheduled pickups, which requires communication and coordination with sales, customers, Independent Contractor (IC)/Independent Service Provider (ISP) business contacts and station management. Creates and maintains pickup files. Responds to daily inquiries and requests for assistance from IC/ISP business contacts when contingencies are exhausted to support service recovery. Performs requested pickup transfers and obtains customer approval for pickup window change to help provide an optimal pickup experience and ensure on-time pickups. Monitors customer service requests related to on-road package status and coordinates customer communication to IC/ISP business contact/driver for notification and response. Investigates calls regarding customer-perceived missed pickups and facilitates resolution. Provides timely customer follow-up on disposition and documents for station management to be able to conduct appropriate business contact follow-up. Surveys new shippers regarding first scheduled pickup experience and follows up with appropriate departments as necessary to ensure expectations are met . Contacts customers with non-productive pickup status to determine opportunities for schedule changes. Reinforces and reiterates changes to CPC processes with IC/ISP and station management while working on daily pickup activity. Executes CPC plans including those for holiday and contingency situations. Visits assigned station(s) to establish and build professional relationships and review opportunities to improve the customer and pickup experience
- One (1) year customer service, transportation sales, pickup and delivery administration or management, transportation dispatch or directly related experience required. Bachelor’s degree in Business, Logistics, Communications or related area is accepted in lieu of required experience
- Verbal and written communication skills necessary to effectively explain various information and data to a variety of audiences Customer service skills necessary to effectively and professionally respond to requests; demonstrated customer issue resolution experience required, via phone preferred Ability to build collaborative working relationships; experience working in a team environment to accomplish goals preferred Ability to influence others without authority Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Ability to compile data to support service improvement and cost reduction recommendations Software skills, including use of Microsoft Office software and web-based applications Ability to successfully complete required CPC new hire and recurrence technical training
15
Coordinator, Field Customer Ops Resume Examples & Samples
- Complete exchanges for dealers in real time Respond to customer issues escalated to Regional level Assist store personnel as needed
- Track and identify store transaction errors Provide feedback to stores from daily finance department reports Reactivation of used phones for dealers Research phone history to protect against reactivating stolen phones
- Assist Regional Manager, Customer Operations in resolving customer problems Assist Logistics Specialist in processing shipments to and from Regional office Assist with employee, Dealer, VIP, Test, and FUT accounts
- Periodically involved in special projects as requested by Operations or Sales Periodically provide additional training to retail store staff
16
Entry Level Customer Feedback Coordinator Resume Examples & Samples
- Read feedback from website comment cards, exit surveys and post-purchase surveys to determine what feedback is actionable and useful
- Organize feedback into categories or buckets
- Work with internal global analytics team to help classify feedback/comments into buckets and provide continual feedback to global analytics team to keep customer feedback dashboard updated
- Analyze feedback trends to identify opportunities for future projects
- Prioritize and track actionable feedback through implementation
17
Customer Success Account Coordinator Resume Examples & Samples
- Works closely with Client Service Managers to satisfy, retain, and grow the clients business
- Contributes on client strategy and tactic development
- Develops and manages timelines to ensure campaigns deliverables and projects remains on track
- Ability to gather various internal and research materials to prepare deliverables for Clients
- Interest in understanding how digital technology works including tagging, tracking and targeting
- Researches and maintains vast knowledge of client’s business for team: Articles, Company annual reports, industry conferences, competition, etc
- 1+ year(s) experience in a professional work setting
- Bachelor's Degree is required, Marketing Degree is preferred
- Experience with digital marketing campaigns, email, search and display experience is preferred
- Intermediate experience with MS Excel and Power Point
18
Customer Marketing Coordinator Resume Examples & Samples
- Reporting: reports to Marketing Director. There are no direct reports to this role
- Planning Process: assist marketing managers and directors to complete cluster requirements for annual planning. Work closely with Market Managers, Finance and Distributor to assist in the creation of a high quality annual planning process which captures stretch but realistic targets along with all the programs, tools and investment necessary to deliver the growth goals. Utilize cluster planning sessions to accurately forecast capacity needs for POS, promotions, etc
- Channel half-year plans: assist marketing managers and director to select national programs that best meet the needs of the cluster and channel. Add the overlays to satisfy unmet needs, fill programming gaps, and/or increase the selling power of a brand-created program. Consolidate all programs into one presentation, calendarize, and set program objectives
- Mgt of A&P Spend: Assist with management of the budgets (excluding local tactical) together with the marketing managers. Ensure spend is consistent with the achievement of brand objectives and directly supports the achievement of cluster goals
- Consumer Focused: assist marketing managers with education to sales on consumer targets and brand strategy to ensure that our execution at retail reaches the appropriate consumers and that no off-strategy communication gets to the marketplace
- POS Tools: assist marketing managers to ensure that POS offerings are on-strategy, fulfill customer's requirements and that we are providing optimal quantities. Ensure timely orders, procurement, shipments and installation at retail. Work closely with sales and distributor to ensure process to communicate inventory levels and get items out at retail fast
- Events: ensure that all events are aligned with brand strategies and are compliant with the Diageo Marketing Code. Provide seamless execution of events from planning through to recap. Perform M&E on all events to determine effectiveness. Ensure event expenditures are in line with expected budgets
19
Coordinator, Customer Engagement Marketing Resume Examples & Samples
- Support direct email marketing campaign delivery and testing to drive fan engagement and sales throughout event lifecycles
- Assess all email creative to ensure messages are compliant with our email content policies
- Deliver flawless execution by maintain quality assurance for creative, copy, and links, and maintaining correct data and content exchange
- Tactical support of segmentation and audience building
- Assist Campaign Managers as needed in day-to-day delivery of tactical email marketing activities
- 2-3 years of prior email, mobile, and CRM marketing experience highly preferred
- Experience with Salesforce Marketing Cloud, Google Analytics & Omniture preferred
- Detail oriented with strong organizational and analytical skills
- Ability to manage a fast paced work environment, multi-task and take direction from multiple sources, and adapt to shifting priorities, demands and timelines
20
Customer Experience Production Coordinator Resume Examples & Samples
- Initiates strategy for onsite campaigns prior to planning meetings
- Develops strategy for all Desktop and Mobile category Store Page content
- Manages and monitors the Co-Op submission process for site placements
- Works with creative to ensure appropriate execution of tactics
- Collaborates with the product management team on the implementation of site enhancements
- Edits with business needs and customer experience in mind
- Monitors the content deploy process
- Reports results
- Identifies areas for future improvement
- Fosters a collaborative and innovative culture
- Seeks improvement in overall processes and partnerships, and is able to consistently drive implementation of changes and solutions
- Rotates with other team members being on call to check weekly deploys
- Facilitates updates as needed to course correct based on website analytics
21
Customer Feedback Coordinator Resume Examples & Samples
- Read written verbatim feedback from comment cards, exit surveys and post-purchase surveys to determine what feedback is actionable and useful. Look for themes, errors, issues, concerns and improvements
- Review supporting materials to deep dive into specific feedback (e.g. videos showing a visitor’s online experience or data showing visitor’s on-site behavior)
- Organize feedback into themes/buckets/sub-buckets
- Work with internal global analytics team to help classify comments into buckets and sub-buckets. Provide continual feedback to global analytics team to keep customer feedback dashboards updated
- Discuss feedback (verbatim and trends) with the appropriate UX project manager to determine next steps. Make changes to buckets if UX project manager feels necessary
- Prioritize and track actionable feedback through to implementation
- Analyze feedback after actions are taken to determine if the trend for that feedback has changed as a result of the actions taken
- Incorporate all of the above into the regular UX BMS to report on progress on improving the customer experience
- Ecommerce/UX experience
22
Vie-customer Build Coordinator Resume Examples & Samples
- Track incoming Customer prototype requests & orders
- Where needed, compile prototype BOMs
- Ensure the timely submission of accurate BOMs (Bills of Material) to the Prototype shop for customer requests
- Track progress of customer prototype requests
- Liaise with the Protoshop coordinator to help the Protoshop to ensure on-time deliveries
- Liaise with the Sales managers to ensure timely invoicing of prototype orders
- Attend customer meetings involving prototype builds and timing
- Other Program Management function as assigned
- Master degree in Engineering
- Strong communication (verbal and written) and problem solving skills
- Strong teamwork sense
- Ability to manage multiple tasks with focus on timing
23
Customer Pickup Coordinator Resume Examples & Samples
- Serves as a customer advocate by improving pickup efficiency and responsiveness to customer issue resolution at the pickup counter. Answer, handle, and resolve customer questions, requests, issues, and complaints
- Communicates with various internal and external resources, responding to requests and issues to ensure a positive pickup experience and improved customer service
- Supports ongoing enhancement of the customer pickup processes by providing information and updates regarding customer issues and feedback to local and regional management team
- Maintains a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers
- Performs research, record keeping, processing and maintenance functions in regards to clerical assignments
- Provides administrative support in cash management, including routine banking procedures associated with the distribution center, receiving invoices and cash from drivers, and handling NSF check information
- Assists with product inventories as directed
- Operates powered industrial vehicles (forklifts, pallet jacks, order pickers, etc.) in a safe manner and maintain an operator license, if required
- Understand and execute the following tasks as needed
- Experience: Prior experience in customer service and pickup and delivery administration preferred
- Customer service skills necessary to effectively and professionally respond to requests
- Demonstrated customer issue resolution experience required, via phone preferred
- Ability to build collaborative working relationships; experience working in a team environment to accomplish goals preferred
- Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
- Such alternatives to the above qualifications as the company, in its discretion, may find appropriate and acceptable
24
Customer Contact Coordinator Resume Examples & Samples
- One year related experience and/or training; or equivalent combination of education and experience
- Professional appearance, demeanor and communication
- Ability to deal with challenging personalities
- Excellent computer and phone skills
- Organized, detail oriented, able to prioritize and manage multiple tasks
- Ability to effectively present information and respond to questions from groups of managers, customers and the general public
- Knowledge of administrative and clerical procedures
- Knowledge of customer service principles and practices
- Ability to use office equipment, i.e. fax, copier, etc
25
Business Services Customer Coordinator Resume Examples & Samples
- Coordinate with the customer and Account Executive to confirm work requirements, installation dates and meeting times to complete the work contracted
- Receive, pre-qualify, and equitably distribute phone and email sales leads to the appropriate Account Executive (AE) using documented methods
- Receive and process all pertinent paperwork for commercial voice orders and coordinate with the various voice support teams to ensure customer work completion
- Perform quality control reviews on all work orders for accuracy, and completeness
- Notify AEs and other appropriate team members of all order activities, including: scheduled installation dates, order completion, cancellation, or reschedule
- Submit Static IP request for processing as a normal and customary activity of commercial customers orders, referring Account Executives to the IP justification process when required by company guidelines
- Entering and maintaining customer information, including assigned IPs into Salesforce for configuration by the appropriate technical representatives
- Support and assist the commercial Collections team as needed with all collection issues relating to Business Class services
26
Individual Markets Customer Response Coordinator Resume Examples & Samples
- Base knowledge of communications design and development of a communication program
- Develop best practices in designing and developing communication programs
- Familiarity with technology as it relates to communications design
- Business writing fundamentals
- Progressive knowledge of the trends in computer technology as it relates to software, as well as, communication industry topics, information, techniques and equipment
- Proficient in Microsoft Office applications
- Familiarity with documentation management
- Professional presentation skills
27
Customer Master & Price File Coordinator Resume Examples & Samples
- High school diploma, some college would be a plus
- Strong communication and organization skills
- Knowledge of MS Office, especially excel
- Prior data management & systems data entry preferred
- The USES category for this position is sedentary
- While performing the duties of this job, the employee is regularly required to sit
- The employee is occasionally required to talk, hear, sit, stand, walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch
- The employee must occasionally lift and/or move up to 25 pounds
- Frequent sitting, bending up to 90%
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus
- While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts in an office environment
28
Customer Transactions Coordinator Resume Examples & Samples
- Manage the meeting management process from end to end
- Conduct due diligence, execute contracts, submit payments for processing and ensure archiving of all information
- Manage all meeting costs to ensure budget needs are met
- Act as the primary point of contact for external customers, liaison and escalation point for internal Project Owners
- Provide expert guidance and direction to Field Force and speaker HCPs on BMS process, policies and compliance requirements
- Oversea the creation of purchase orders for services/goods and the processing of all payments
- Provide timely updates to the Project Owner and resolve any issues
- Collaborate with Global Travel and Meetings, Global Expenditures, Legal and Compliance & Ethics Departments
- Seek out ways to improve and simplify standardization, automation and continuous improvement in all HCP offered services, systems, and processes
- Manage all aspects of cross border transactions including logistics, contracting and payments
- Oversea the invitation creation and quality control process
- Ensure all Compliance and Transparency data reporting requirements are met
- Understand and apply knowledge of all systems associated with the process to ensure seamless, end-to-end data capture
- Bachelor’s degree, preferably in business or equivalent
- Three (3) to five (5) years’ experience in Customer Service and or Transactions Management
- Experience in contracting and payment processing, a plus
- Experience in Ariba and SAP, an asset
- Interest for processes and transactional tasks
- Customer focus and capable of maintaining good working relationships
- Ability to think critically and act independently
- Strong written and verbal communication skills in English and French
- Ability to operate in a highly matrix, team oriented environment
- Professional discretion and independent judgment
- Demonstrated quantitative and analytical skills
29
Customer Marketing Coordinator Resume Examples & Samples
- Development of in-store marketing strategies for Direct Trade clients, and retail environments
- Development and execution of Amp'S for each brand (fundamental strategies of commercial execution). Alignment of: assortment, merchandising, price and shelving
- Participation in development of business plans with the strategic clients for the direct Tradel
30
Customer Contact Coordinator Resume Examples & Samples
- Establishes effective connections with a diversity of customers via phone or chat
- Effectively manages time with multiple projects including phone calls, placing orders, designing spaces and other online and phone services
- Actively researches product information and shares information on product uses and ways to effectively sell the product using solution-based selling
- Communicates consistently with the team and seeks avenues to find information using available resources
- Works collaboratively with the team to manage multiple calls, emails and inquiries
- Consistently arrives promptly to work the assigned schedule
- Responsible for maintaining discretion related to all confidential/sensitive company and customer information
- Performs other requested tasks and duties
31
AOG Coordinator, Customer Response Center Resume Examples & Samples
- Coordinate with the different departments of the organization such as the Field Service Representatives (FSRs), Account Managers (CSAMs), Parts Logistics, BAS/ASF, and Senior Management in order to return the aircraft to service
- During an AOG event, you will ensure and/or oversee that the necessary logistics are in place to support the customer, such as MRP or Service Facility requirements, GSE, parts and/or kits, engineering documentation, special flight permits
- Interface and follow up with the customer and/or its representatives as well as vendors will be required until complete resolution
- Oversee specific aircraft medium term events that require specific attention in logistics and problem solving
- You have a College diploma in Aircraft Maintenance (Avionics or Mechanics) or 10 years of related aviation experience
- You have a strong comprehensive knowledge of the Global platform and the Challenger is an asset
- You have strong French & English communication skills (spoken and written)
- You are comfortable using MS Office programs
- You are customer-oriented & a team player
- You are available to work days, evenings, nights and weekends on rotation
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Customer Master Coordinator Resume Examples & Samples
- 1-3 years’ experience working in high-level data entry, database management, Finance, or related field
- Knowledge and understanding of contracts
- Advanced Excel and Access experience with knowledge on filtering, sorting, pivot tables
- Strong analytical skills – ability to look into large stores of data and able to associate data from different systems
- Previous working experience with PeopleSoft is an asset
- Strong communication skills, ability to communicate with many levels/departments
- Ability work in a dynamic and fast paced environment, under tight deadlines
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Central Customer Master Coordinator Resume Examples & Samples
- Strong computer skills with knowledge of Microsoft Office tools (Outlook, Word, PowerPoint)
- Advanced skills with Microsoft Excel
- Detail oriented to produce accurate and consistent work
- Strong capability to troubleshoot and provide prompt response
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Customer Excellence Coordinator Resume Examples & Samples
- The ideal candidate
- Has Bachelor's degree from an accredited university or college
- Has significant experience in Customer Service area
- Speaks fluent English and French
- Can navigate their way through Microsoft Office applications (especially Excel) and SAP
- Has excellent communication skills
- Has cultural and commercial sensitivity
- Has problem solving skills, ability to make action orientated decisions
- Can understand processes, handle complexity and organize effectively
- Has a proactive mindset and a can-do attitude
- The key competencies include
- Peer mentoring skills
- Excellent communication
- Proactivity, driving the implementation of process improvements independently
- Considering multiple perspectives
- Ability to understand and react to changing business needs
- Understanding the basics of employee engagement, motivation, coaching, performance evaluation
- Project management perspective
- Your chances are higher if
- You’re really excited about working with customers and colleagues from various countries
- You can work quick and accurately
- You prefer to work in a team and make friends with colleagues
- You prefer challenges and you are not afraid to share developmental ideas
- You are flexible and stress resistant
- You have previous experience in customer care, in foreign trade, export processes, sales or logistics
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Customer Excellence Coordinator Resume Examples & Samples
- Has significant experience in Customer Service (general processes, customer focus)
- Has Bachelor's degree from an accredited university or college - or equivalent
- Speaks fluent English and Italian
- Can navigate their way through Microsoft Office applications (especially Excel)
- Has SAP knowledge
- Has can-do attitude
- Able to understand and react to changing business needs
- You’re really excited about working with Italian customers and colleagues
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Customer Certification Coordinator Resume Examples & Samples
- Work closely with CCW to integrate their training programs into the schedules at any of the CCM locations. Ensure the CCW training programs have proper access to the facilities and return the facility to the proper condition to include supplies and disposal of used materials
- Develop usage procedures to be posted at various locations throughout the facility to ensure the conditions of the facilities are kept in a professional and pristine condition
- Monitor and address the condition of the hands-on training areas and eating areas to ensure the areas are maintained in a professional appearance and pristine condition
- Ensure weekly inventory lists are kept and shipments of new training materials marketing tools / handouts are available before every class
- Order training and marketing materials via SAP
- Coordinate with Carlisle Creative Services to update website with seminar dates / times during the year and at year-end for following year
- Create spreadsheets to accommodate each seminar date and location to include all
- Verify each registration received to ensure applicator is approved/pending or if customer is distributor, rep, employee
- Submit all registration payments to accounting for those scheduled to attend
- Email confirmations, reminders and agenda / campus map to all attendees and notify applicants when classes reach their maximum attendance and re-schedule applicants into future classes as necessary
- Monitor and respond to emails from applicators, reps, and other outside customers regarding training program schedules and travel requirements and expectations
- Log attendance list into Job Roofer of all contractors who attended the full training program for Certification to provide the historical data to verify Certification
- Create / print / mail certificates to attendees for those who attended the complete program
- Enter weekly orders for supplies for the TWS Training Center kitchen and ensure all items are fully stocked each day and kitchen appliances are being maintained and in proper and clean condition
- Work with the Training Manager to coordinate the new hire FSR training program to include assigning FSR’s travel arrangements, coordinating usage of the assigned training facility during each New FSR training week, and ensure the new hire FSR is enrolled in the New Hire Orientation program (HR) and have all needed resources inclued electronics
- Submit new user access forms and credit card applications and book flight / hotel reservations for new
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Customer Routing Coordinator Resume Examples & Samples
- Review and update customer records on computerized data base
- Resolve problems and refer to responsible parties
- Perform due diligence on customer inquiries through oral communication
- College level education or equivalent, relevant experience
- Minimum of 6 months of Customer Service experience
- Superior oral communications skills on the telephone
- Problem solving ability
- Working knowledge of specified computer based applications such as word processing, spreadsheets and data bases
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Program Coordinator, Customer Team Resume Examples & Samples
- Assist team in planning and executing Client Councils from pre to post meeting operations including client briefs, prep meetings, presentations, and follow-up communications
- Maintain all Council documentation from "facesheets" to bios to quick hits to the wiki
- Help track Council meeting next steps to ensure action items are carried out
- Drive project management of activation/innovation programs that arise based on council feedback
- Collaborate with various cross-functional teams internally including Global Sales, Creative Shop, Global Accounts, Global Agency, and Product on council/client initiatives
- Track and maintain client council attendance
- Manage team communications planning and organizing principles
- 2+ years of experience in sales or an administrative function
- Communication skills and a sense for design aesthetics
- Operationally focused with project management skills and experience managing multiple tasks at once
- Attention to detail and execution
- Understanding of digital advertising & marketing industry
- Experience communicating and packaging marketing material in PowerPoint and Keynote
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Customer Coordinator Resume Examples & Samples
- Input and transmit contact information for registered agent communications
- Handle Service of Process delivery issues
- Verify data accuracy
- Provide outbound and inbound phone support
- Respond to customer email inquiries
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Customer Pickup Coordinator Resume Examples & Samples
- Perform research, record keeping, processing and maintenance functions in regards to clerical assignments
- Perform word processing and type drafts and finished documents based on a variety of material from written and oral instructions, including correspondence, reports, charts and other materials
- Compose routine correspondence from notes or oral instructions
- Maintain logs, files, specialized information system data files and other record keeping systems used in connection with Center activities
- Perform various clerical office activities, such as opening, sorting and distributing mail, receiving and directing calls and visitors and arranging for appointments and meetings
- Provide administrative support in cash management, including routine banking procedures associated with the Company, receiving invoices and cash from drivers, handling NSF check information, preparing periodic lists, making decisions concerning Company Line of Credit and Letters of Credit
- Provide information and prepare reports obtained from specific sources under appropriate conditions and presents facts without interpretation
- Assist with payroll processes and functions as directed
- Knowledge of alphabetic and numeric filing, of basic arithmetic, of office work procedures and practices, including the operation of commonly used office machines and word processing applications
- Possess excellent time management and organizational skills
- Possess excellent vocabulary, spelling and grammar skills
- Ability to carry out oral and written instructions
- Ability to communicate effectively orally and in writing
- Education: High School Diploma; GED
- Experience: Prior administrative duties, typing, PC skills, math aptitude a must
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Customer Master & Price File Coordinator Resume Examples & Samples
- Review and posting of new customer accounts. Ensure that account request is not a duplicate, that partnership functions make sense, and otherwise insure that customer will be invoiced correctly once account is active
- Identification and correction of duplicate customers or problematic customer partnerships that make customer maintenance unnecessarily difficult and defeats SAP functionality
- Strategic Account contract audits – must review and gain complete understanding of customer contract and then ensure customer terms, conditions and prices in SAP mirror current contract conditions and that the pricing and customer partnership structure (nodes, sold-to, ship-to) are optimized for on-going daily customer and pricing maintenance
- Ongoing daily maintenance request processing for accounts assigned requiring sound decision making skills garnered from knowledge of account and contract
- Provide backup support to coworker partnered with
- Frequent project and data cleanup task
- Support business units as directed
- Capable of working independently as well as collaboratively
- Solid retention skills
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Customer Marketing Coordinator Resume Examples & Samples
- Complete on-time, accurate sell sheets that set up the field sales team for success
- Liaison with 3rd party tasting company – send in schedules, ensure tastings in store are executed properly for the right brands at the right time
- Help co-ordinate and be the point for trade shows, principle visits, etc
- Board submissions of new products, vintages releases and promotions (NISS submissions)
- Order materials for the sales team – value ads, shelf talkers, etc
- Manage inventory via our 3rd party warehouse
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Customer Marketing Coordinator Resume Examples & Samples
- Phone outreach to existing customers in the program, review program benefits, and “onboard” targets into the program
- Liaise with global sales and marketing teams for execution of reference activity
- Work closely with sales teams to ensure their customer requests are fulfilled in a timely and professional manner
- Assist with other ad-hoc customer-related initiatives and activities as required
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Customer Master Coordinator Resume Examples & Samples
- Process New customer set ups: reviewing required documentation, receiving appropriate approvals, audit of information from the customer, entering data fields in the system per the Customer Master Global Policy (sales assignment rules, OU, account type, etc.) within assigned time frame
- Process Changes to Financial customers (name and address): reviewing required documentation, receiving appropriate approvals, audit of information from the customer, entering data fields in the system per the Customer Master Global Policy within assigned time frame
- Provide support to Sales and Services regarding feedback on account/business rules and data entry process within the various systems
- Able to work independently, strong organizational skills
- Strong PC skills including current Microsoft Office applications
- Familiarity with general customer data, address verification, order entry, order to cash process a plus
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Customer Marketing Coordinator Boomi Resume Examples & Samples
- Ensure on-target delivery of program recruitment (secure new customer references) goals, program service (customer reference delivery) goals, and program enhancement goals
- Generate, analyze and recommend new customer targets. Recommend approaches for customers and profiles the program should target
- Ensure detailed tracking and reporting of all program activities via ReferenceEdge (Salesforce tool)
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Global Customer Insight Coordinator Resume Examples & Samples
- Coordinate various various initiatives to support global Voice of Customer program (Net promoter score)
- Deliver research projects for various business areas and regions
- Analyze data and deliver insightful reports in order to identify opportunities for improvements
- Provide support to markets and regional NPS champions/system users
- Deliver researches, reports and business analyses in order to identify opportunities for improvements
- Cooperate closely with different regions and global functions to achieve shared goals
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Customer Coordinator, Hearing Center Resume Examples & Samples
- Manage hearing providers schedules to ensure efficient and convenient customer care
- Schedule customer appointments
- Utilize the computer software to efficiently book appointments, update customer information
- Assist Dispensing Audiologist/Hearing Aid Dispenser with insurance verification
- Maintain a clean working environment, while following all CVS Health Policies and Procedures
- Ensure customer confidentiality and a work environment to support privacy
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On-site Customer Coordinator Resume Examples & Samples
- Have an active driver’s license
- Be at least 21 years of age
- Obtain a DOT medical certification
- Provide documentation regarding their previous employment
- At least 1 year of office experience
- Experience performing various business tasks, including: resolving customer problems, establishing rapport with customers, data entry, maintaining customer databases, and communicating customer issues to management
- Our Onsite Coordinators enjoy
- Competitive Pay
- 401(k)/Profit Sharing/ESOP
- Medical, Dental, and Vision Insurance Package
- Disability and Paid Life Insurance Package
- Paid Vacation and Holidays
- Career Advancement Opportunities
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Customer Coordinator Worldwide Resume Examples & Samples
- Handle all transactions and contacts with customers and ADESA personnel in a professional, prompt, efficient and courteous manner
- Obtain customer and account information and input completely and accurately in a timely manner
- Ensure that correct codes or templates are posted accurately for proper inspection client selection, payment methods, online display listings, and third party relationships
- Send notification to appropriate individuals/teams to ensure affected departmental or management reports are updated
- Facilitate proper recording of vehicle purchases and fees associated with them and the tracking of titles, gate passes and sales contracts for international dealers
- Clear, professional communication both verbal and written
- Strong telephone support skills and ability to answer or research the answer to client questions
- Utilize knowledge of multiple computer systems, such as the internal operating system, Email, and Microsoft applications, in the performance of daily duties
- Maintain accurate record of accounts in process and perform required follow-up on missing documentation or data
- Perform other duties as directed by ADESA Corporate Operations management
- High School Diploma or equivalent is required. Minimum of one (1) year of experience in customer service is preferred
- Excellent organizational and communicational skills
- Competent Microsoft Office skills (i.e. telephone, data entry, and filing)
- Support strategic direction of ADESA Corporation
- Implement and assure adherence to company policies and procedures
- Adhere to company initiatives on business ethics and conduct
- Maintain strict compliance to the Gramm Leach Bliley Act (GLB) and the Drivers’ Privacy Protection Act (DPPA) along with all other local and federal laws relating to customer confidentiality
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Ccsi Customer Coordinator Resume Examples & Samples
- The primary role of the CCSi Customer Coordinator is to coordinate and oversee the customer visits to CCSi. Responsibilities include the coordination and reservations of parking, conference rooms, catering, welcome signs and banners, and ensuring that the facility is set up and ready on the day of the actual customer visit
- This position is also responsible for monitoring and coordinating other visitors and ensuring that the facility is maintained in the best condition as possible
- In addition, this individual is also responsible for the ordering of all supplies, catering, and opening of purchase orders for vendors that are utilized to support the customer visits, such as photographers and customer marketing material
- This individual is also the key support resource for the CCSi Business Manager and will be cross trained for key responsibilities such as generating weekly forecast reports, tracking booked orders that are entered within the CCSi ship path and linking the orders to the correct projects, and other associated business reports that are distributed to key work partners on a weekly basis
- This position is also asked to support other responsibilities that may be related to the operation of CCSi and hosting customers
- Effective communications, public speaking, and interpersonal skills
- An understanding of Motorola Solutions organization from a sales and systems integration perspective
- Proficient in the use of COF ordering tools, Microsoft products, Google products, and iProcurement
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Customer Coordinator Resume Examples & Samples
- Experience or equivalent experience as Technical Services Specialist and all responsibilities outlined job description
- Ability to communicate well with customers, sales force, supervisor, and co-workers in both written and verbal communication
- Ability to operate a computer keyboard
- Basic PC skills (Microsoft Office experience preferred)
- Effective analytical skills; demonstrate organizational skills
- Experience with inventory management and outside contractor/vendors
- Ability to recognize profit and loss statements, and think strategically about business improvements
