Customer Coordinator Job Description

Customer Coordinator Job Description

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Customer coordinator provides software and data systems support for Urban Mobility Office projects, field coordinators, program managers and Office of Civil Rights’ staff.

Customer Coordinator Duties & Responsibilities

To write an effective customer coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included customer coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Commission and distribution of SIM cards and hardware in a timely manner
Managing Customer Escalations - Ensure that the escalations submitted by the customers (CIRF) are assigned to the respective teams and then ensuring the closure and updation to the customers
Manage the customer feedback received through Keysight Customer Survey (KCS)
Support monthly Reporting on above areas to key stakeholders, to track the Process Performance and give valuable insights to the teams owning the feedback/issues
Payroll/billing
Handle front line customer requests
Dispatch/routing
Driver communications
Serves as a customer advocate by improving pickup efficiency and responsiveness to customer issue resolution at the pickup counter
Operates powered industrial vehicles (forklifts, pallet jacks, order pickers, ) in a safe manner and maintain an operator license, if required

Customer Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Coordinator

List any licenses or certifications required by the position: ASE, ITIL, DOT, PMP, APICS, V3, CUSA, OSHT, CIH, CSP

Education for Customer Coordinator

Typically a job would require a certain level of education.

Employers hiring for the customer coordinator job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Business, Associates, Communications, Education, Technical, Management, Administration, General Education, Medical, Manufacturing

Skills for Customer Coordinator

Desired skills for customer coordinator include:

Customer service principles and service expectations
Medical terminology
MS Office products
WMS systems
AutoCAD
Civil engineering concepts
Medical terminology & customer service principals
Microsoft Word & Excel and Outlook Office
AutoCAD and related design software
Business processes and procedures

Desired experience for customer coordinator includes:

1 year of experience in heavy customer contact environment
Fluent in English, Mandarin and Korean
Minimum 1 year specialty retail experience
1 to 2 years’ experience in a sales, reporting, customer service or Higher Education position
Excellent reporting and analytical skills, with a high proficiency in Excel
Experience using Magento eCommerce platforms a plus

Customer Coordinator Examples

1

Customer Coordinator Job Description

Job Description Example
Our company is looking for a customer coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer coordinator
  • Offers coffee or other refreshments to clients or visitors who are waiting
  • Answers customer inquiries, as needed, or directs the inquiry to the person best able to answer
  • Maintains employee and department directories
  • Maintains a neat and clean reception area
  • Oversees scheduling of the conference rooms
  • Sets up meeting rooms with drinks and food as necessary
  • Provides general administrative and clerical support to multiple business lines
  • Prepares correspondence and documents
  • Co-ordinates meetings and organizes catering
  • Contribute to team efforts
Qualifications for customer coordinator
  • One (1) year customer service, transportation sales, pickup and delivery administration or management, transportation dispatch or directly related experience required
  • Knowledge of/experience in transportation, warehouse or distribution environment
  • Knowledge of warehouse and/or software applications, routing and dispatch software applications preferred
  • Understanding of DOT, OSHA, and all other related safety regulations strongly preferred
  • Ability to utilize multiple databases
  • Understands all applicable bank policies
2

Customer Coordinator Job Description

Job Description Example
Our innovative and growing company is looking for a customer coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer coordinator
  • Handle customer inquiries as it pertains to Service Center Support services and processes
  • Process all Service Center Support requests for warranty, trade, and contract customers
  • Primary point of contact for all Service Center customers
  • Order entry and edit, purchase order reconciliation, possible credit verification, billing and scheduling
  • Provide appropriate information to customers including pricing, turn-around time, blanket information and applicable discounts, Agilent repair terms and conditions in regards to entitlement for warranty and contract repairs
  • Maintains Service Center databases to accurately reflect the status and location of customer units, loaners, and Express Exchanges products
  • Consistently exceed customer expectations through sensitivity to customer needs and empathy with the customer’s situation to meet customer satisfaction goals as measured by ACS Survey
  • Must meet all Field Service Center Coordinator measures
  • Planning and Organizational skills for management of work processes
  • Understanding of work order performance cycles in order to monitor actual service times and compare to projections
Qualifications for customer coordinator
  • Typically minimum of 1-3 years relevant experience for entry to this
  • Location for this position is Gurgaon/ Manesar
  • Understanding of DOT, OSHA, and all related safety regulations strongly preferred
  • Three (3) years customer service experience, preferably with a homebuilder
  • Must have strong Word, Excel and organizational skills
  • Minimum 3 Years' experience in Direct Trade (Sales, Customer Marketing)
3

Customer Coordinator Job Description

Job Description Example
Our growing company is hiring for a customer coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer coordinator
  • Daily reception duties, as the face of the school provide a warm and friendly welcome to all students and visitors
  • Deal with general daily student enquiries
  • Helps with administration of student course changes and enquiries
  • Support the school’s Transfer Coordinator – follow up return transfer list and book transfers in school for departing students
  • On call duty in school on Sundays, assisting with student arrivals/departures
  • Support with Under 18 attendance checks and follow up
  • Process incoming bookings and liaise with sales offices regarding enrolments
  • Distribute incoming mail and frank outgoing mail
  • Welcome all visitors to the school
  • Be aware of all tasks and responsibilities within the department and able to provide cover for other members of the Customer Support team when needed
Qualifications for customer coordinator
  • Highly conscientious/well-organized
  • Partner with Sales and work collaboratively with entire Supply Chain Team
  • Limited customer travel
  • Ability to influence customers to what is “best” for their needs
  • Builds relationships through being personable and non-scripted
  • Ability to authentically empathize with the customer’s concerns
4

Customer Coordinator Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of customer coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer coordinator
  • Assists with health & safety in school
  • Primary point of contact for Vendor Standards manuals and related customer informational requests within assigned territory
  • Manage the flow and storage of compliance-related information via DMS, databases, dedicated system drives, on line storage and applications, and other mediums
  • Support 15-20 sales representatives in North America
  • Process orders and provide efficient response and resolution to sales and customer related requests
  • Provide superior customer service and support to internal and external business partners (e.g., sales consultants, sales operations and supply chain team members)
  • Perform key customer-facing activities including order creation for loaner equipment in multiple operating systems, complex orders, billing, efficient/effective handling and resolution of escalated issues and inquiries, including sales order management activities supporting customer relationships within assigned business specialty area
  • Research complex issues and inquiries, and fully investigate them to resolution, including following-up on open inquiries and escalating unresolved issues to the appropriate subject matter experts
  • Manage warranty service requests via email or the Meritage website, verify close of escrow dates to ensure warranty requests are valid
  • Receive and expedite calls from homeowners and vendors as appropriate
Qualifications for customer coordinator
  • A minimum of an Associates Degree in business administration or comparable experience
  • Decisions/commitments regarding install dates must be confirmed by Regional Service Manager
  • Decisions/commitments regarding delivery dates must be confirmed thru Logistics
  • Decisions/commitments regarding training dates must be confirmed by Training
  • Technical knowledge related to electrical power, compressed air, ventilation
  • Knowledge in the area of shipping logistics
5

Customer Coordinator Job Description

Job Description Example
Our company is growing rapidly and is looking for a customer coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer coordinator
  • Prepare reports and track data for AVID survey responses and scores
  • Assist, as required, with follow up calls to homeowners verifying completion of warranty repairs
  • As required, participate in special projects relating to warranty events or focus groups
  • Work to better understand general construction knowledge
  • May accompany the Customer Service Manager on homeowner walk-throughs / orientations
  • Provides accurate information to Distributors regarding the status of orders, availability, specifications and requested changes to specification in support of their sales activity
  • Perform assigned duties related to Distributor Consignment order processing including monitoring Distributor inventory levels, consignment machine hour reading and tracking actual machine location by distributor branch
  • Receives processes and coordinates all Distributor machine and attachment orders
  • Maintain a level of knowledge of machine specifications, manufacturing procedures and marketing programs to be able to accurately guide distributors through the ordering process
  • Ensures that correct prices and terms are applied to each machine and attachment invoice
Qualifications for customer coordinator
  • Experience working in a service environment preferred
  • Appreciation of and interest in international cultures
  • Creative problem solving & ability to remain calm under pressure
  • Outgoing, fun, with a good sense of humor and positive attitude at all times
  • Knowledge of ERP (SAP) Sales & Distribution Module
  • Minimum of two (2) years’ related customer-focused experience required

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