Reservationist Resume Samples

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BU
B Ullrich
Brisa
Ullrich
85830 Mante Tunnel
Boston
MA
+1 (555) 694 3138
85830 Mante Tunnel
Boston
MA
Phone
p +1 (555) 694 3138
Experience Experience
Phoenix, AZ
Reservationist
Phoenix, AZ
Ebert, Hilll and Kemmer
Phoenix, AZ
Reservationist
  • Assist supervisor and/or manager in small projects
  • Assist in ad hoc duties with Reception including checking guests in
  • Provide end of the day reports/summaries to both sales & marketing managers
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
  • Team player and helpful to staff, management, and peers
  • Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively
  • Creates manual trip ticket when system is at capacity and forwards to scheduler/dispatcher
Phoenix, AZ
Front Desk Agent & Reservationist
Phoenix, AZ
Kemmer-Sipes
Phoenix, AZ
Front Desk Agent & Reservationist
  • Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
  • Complete all administrative paperwork in a timely and accurate manner
  • At the discretion of the Front Desk Manager, help train new team members
  • Inputs online reservation notifications into our lodging management system
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
  • Practices safe work habits in all types of duties and with all equipment
  • Notifies manager or lead if any equipment is broken or supplies are running low
present
Phoenix, AZ
Lead Marketing Reservationist
Phoenix, AZ
Reichel-Bashirian
present
Phoenix, AZ
Lead Marketing Reservationist
present
  • Assist managers in the purchasing of all marketing collaterals
  • Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments
  • Communicate with management the Referral program payouts and assist in the correct payout to each employee as necessary
  • Assists managers in the tracking of special contests and gifting promotions, for proper payouts
  • Assist marketing managers in the tracking of attendance issues
  • Provide feedback to all marketing and Reservations employees as well as provide technical training as necessary
  • Work with Expedia to resolve all marketing related gifting issues
Education Education
Bachelor’s Degree in Integrity
Bachelor’s Degree in Integrity
Portland State University
Bachelor’s Degree in Integrity
Skills Skills
  • Basic computer knowledge/PC experience
  • Highly responsible & reliable
  • Demonstrated ability to
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to remain courteous with difficult or angry customers
  • Be responsible for taking incoming phone calls, making outbound calls, and responding to emails on a daily basis from potential guests who have questions or concerns about
  • Ability to work well under pressure in a fast paced environment
  • Strong listening skills
  • Strong written and oral communication skills
  • Strong interpersonal and problem solving abilities
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6 Reservationist resume templates

1

Front Desk & Reservationist for Hospitality Resume Examples & Samples

  • Welcomes guests in a warm, friendly, prompt, and professional manner
  • Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
  • Takes phone reservations and is able to match the guests needs with the appropriate room type & property
  • Inputs online reservation notifications into our lodging management system
  • Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages
  • Ensure the area is maintained in an organized manner and kept cleaned every shift. (i.e. entrance, lobby, front desk, back office, storage closets)
  • Complete all administrative paperwork in a timely and accurate manner
  • At the discretion of the Front Desk Manager, help train new team members
  • Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services
  • Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
  • Anticipate guest' needs, respond promptly and acknowledge all guests
  • Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
  • Notifies manager or lead if any equipment is broken or supplies are running low
2

Resort Reservationist Resume Examples & Samples

  • Create reservations in our POS system, for our guests, while gathering specific and necessary data for each reservation
  • Ability to handle high volume of customer interaction while delivering exceptional service; internal & external guests
  • Communicate in a courteous and respectful manner to all internal and external guests
  • Create a fun and professional work experience while communicating in a courteous and respectful manner
  • Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings
  • Make suitable recommendations on products to meet the guests’ needs and the business objectives
  • Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions
  • Perform daily sales and closing and be held responsible for end of day point of sale audit
  • Work on a computer with a high degree of accuracy and efficient speed
  • Must be able to interact with and engage the guest while working on a computer at the same time
  • Follow company/department policies and procedures
  • Participate in resort and departmental trainings and development courses
  • Willing to cross-train and work in all areas/locations of PSS
  • Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail
  • Promote and embrace Vail Resort’s Mission and Values; provide a safe work environment; implement Vail Resort’s mountain service essentials, strategies, policies and procedures
  • Perform other duties as appropriate
  • Proficient on Microsoft applications and/or POS software
  • Strong navigation and search skills on internet sites
  • Ability to communicate fluently and effectively in English
  • Typing skills with an emphasis on data collection
  • Ability to answer questions and speak intelligently about all resort products
  • Fun, outgoing personality traits
  • Take timeliness and deliverable tasks seriously
  • Independent
  • Ability to use proper English and grammar in speech and writing at all times
  • Ability to develop a quick rapport with guests
  • Ability to stay calm in busy and stressful situations
  • Ability to multi-task and focus on the guest in a busy, and often distracting workplace
  • Ability to sit at a desk, in a cubicle, for the entirety of your shift
  • Ability to use a wireless phone headset for the entirety of your shift
  • Ability to answer each phone call with professionalism and friendliness; in the winter season, our office takes approximately 600-1400+ phone calls a day
  • Ability to talk on the phone at a soft volume
  • Must be at least 18 years of age, or 16 years of age with a work permit
  • Prior experience with (resort) POS software
  • Experienced and/or conversational in a foreign language
  • College Degree
  • Outdoor Enthusiasts
3

Golf Reservationist Resume Examples & Samples

  • Answering phones
  • Receiving all faxes and emails and expediting reservations via written correspondence
  • Booking tee times times and sending out clear and accurate confirmations by phone and/or in writing by fax or e-mail
  • Working knowledge of Microsoft Office programs
  • Ability to communicate clearly in English when speaking and possess active listening skills
  • Ability to write and correspond via e-mail in a grammatically correct fashion
4

Reservationist Resume Examples & Samples

  • Assist guests upon arrival at Stables for various activities
  • Make reservations and take payment for Stables products
  • Maintain office cleanliness
  • Daily upkeep of plants
  • Assist wranglers as needed for daily trail rides readiness
  • Assist with any dinner function as needed
  • RPOS experience
  • Must be able to work weekends
  • Must meet Keystone Hospitality Division Grooming Standards, work in a non smoking, and non fragrance work environment
  • Ability to use time efficiently and multi tasking ability is helpful
5

Front Desk Agent & Reservationist Resume Examples & Samples

  • Up-sell rooms when possible to maximize lodging revenue
  • Utilize all guest notes to provide preferences on accommodations and services
  • Follow proper cash handling procedures outlined in the bank contract and training manual
  • Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department
  • Utilize all guest profiles to personalize the guest experience and provide preferences on accommodations and services
  • Answer the phone according to brand and resort standards
  • Ensure the department leads the charge in regard to recycling efforts and environmental initiative
6

Foreign / Domestic Travel Reservationist Resume Examples & Samples

  • Demonstrated knowledge of LANL systems such as Concur, and the Foreign Travel System
  • Detailed knowledge of LANL travel policies, regulations and procedures
  • Knowledge of Laboratory structure and administrative policies and procedures
  • Experience with electronic mail, internet, Oracle, Word and Excel
7

Reservationist Resume Examples & Samples

  • To consistently offer professional, friendly and engaging service
  • To enter room reservation requests using the Property Management System
  • To enter rooming lists while ensuring accuracy, as required
  • To update reservations ensuring a flawless check in and check out process
  • To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • To liaise with sales and other departments as required
  • To answer telephone and email inquiries in a timely manner
  • To assist guests regarding hotel facilities in an informative and helpful way
  • Previous customer related experience required
  • Must be able to type 25 words per minute
8

Lead Marketing Reservationist Resume Examples & Samples

  • Assist with answering all incoming phone calls in a timely and professional manner
  • Assist Sales/Contracts department in creating new guests leads
  • Assist with ensuring all Reservations shifts are covered on a daily basis
  • Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments
  • Forecast new month wave allotment as necessary for OPC/In-House marketing
  • Cross train all new hire employees with Reservations and policies and procedures
  • Ensure Reservations has sufficient and up-to date supplies and tools on hand
  • Provide feedback to all marketing and Reservations employees as well as provide technical training as necessary
  • Ensure that all team members function as a team and assist other
  • Schedule all Reservations and Team members on a weekly basis
  • Have a thorough understanding of HGVC’s different departments for proper customer assistance and tour delivery
  • Support Marketing and Sales as needed with supplies, tools and reporting as needed as well as Contracts with lead ID requests, mail outs and be backs
  • Provide timely feedback on marketing/sales issues to team managers as needed
  • Be available for Reservations MOD coverage and support the team
  • Prepare Reservations work schedules, as well as PTO coverage
  • Carry out reasonable requests from management of which the employee is capable of performing
  • Carry out duties requested by HGVC management
  • Assist marketing managers in the tracking of attendance issues
  • Weekly and monthly processing of all marketing premium overages, to ensure costs are maintained
  • Ensure that all materials are organized and filed weekly pertaining to their job area
  • Ensure that all OPC invitations are filed and stored for auditing purposes
  • Ensure weekly and monthly lead clean-up for the entire Marketing department is completed
  • Complete the Referral program analysis, for monthly pay out to the Marketing locations
  • Ensure that all Referral cards are filed and stored for auditing purposes
  • Communicate with management the Referral program payouts and assist in the correct payout to each employee as necessary
  • File and track all invoices related to the Referral program. Keep on file for any auditing as necessary
  • Responsible for data entry to support any other Marketing programs, as directed
  • Complete any report analysis requested by DOM
  • Provide daily, weekly, or monthly marketing reports for DOM
  • Update RDL’s and tour grid for the Sales and Marketing department as necessary
  • Manage wave allotments and percentages for OPC/In-House marketing
  • Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results
  • Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team
  • Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments
  • Track and process all gifting overages for marketing department, submit through payroll for posting and processing of chargebacks
  • Ensure that all monthly gifting logs are properly filed and to resolve any payroll issues, regarding overage in premiums
  • Work with Expedia to resolve all marketing related gifting issues
  • Track all PTO’s and Hours worked for Reservations department
  • Keep and file all payroll related summaries/items for Reservations department
  • Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules
  • Ensure all confirmation/ wake-up calls are completed in a timely manner
  • Report any system issues to Helpdesk and work with IT to resolve any system/phone outages
  • Maintain all gift lists for the Reservations department
  • Assists managers in the tracking of special contests and gifting promotions, for proper payouts
  • Process and file all marketing Spiffs for proper payout
  • Assist managers in the purchasing of all marketing collaterals
  • Tracks, files and assists in the processing of all purchasing invoices
  • Prepares the Pre-Arrival tracking reports for management. In order to monitor monthly Minimum Performance Standards
  • Minimum 6 month to 1-year operations/front desk/ marketing Reservations experience in a major brand vacation Ownership Company or hotel
  • Knowledge of Voice and Eclipse systems
  • At least 1 yr of IPC Marketing experience
  • Computer Proficiency
  • Previous experience leading or managing team members preferred
9

First Transit Reservationist Resume Examples & Samples

  • Answers all incoming phone calls promptly and courteously
  • Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy
  • Records type of service/related information accurately on each ride request
  • Establishes rapport and professional confidence level with passengers and is sensitive to passengers needs
  • Has proficient knowledge of Scheduling System
  • Possesses knowledge of First Transit and “agency” policies and Procedures
  • Efficiency is demonstrated by average telephone talk time
  • Has excellent knowledge of service area and is proficient in use of street directory and reverse directory
  • Creates manual trip ticket when system is at capacity and forwards to scheduler/dispatcher
  • Suggests alternatives to passengers if system is at capacity at a particular time
  • Maintains organized work environment
  • Maintains the highest standard of excellence for subordinates, company personnel, and all people contacted through personal appearance and attitude
10

Reservationist Resume Examples & Samples

  • Take reservations through phone calls
  • Data enter information to schedule trips
  • Generating reports as needed
  • Maintaining accurate, orderly and up to date systems for all records
  • Maintaining security of all files and records
  • Encouraging compliance with company policies and procedures
  • Performing various administrative tasks
  • Telephone and/or call center experience desired
  • Computer literacy, preferably in word processing and spreadsheets
  • Excellent oral communication skills to respond and present professionally to callers and visitors
  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
  • Able to work in a fast-paced environment
  • Possess excellent communication and decision-making skills
11

Group Service Reservationist Knights Stoke Resume Examples & Samples

  • Taking incoming services bookings for all Knights BMW and MINI sites, loading the dairies appropriately
  • Making outbound calls e.g. MOT, service reminders, recalls, promotions, follow-up work
  • Giving accurate cost estimates and up-selling work
  • Accurate data capture and data cleansing
  • Liaising closely with the Aftersales teams at each service centre
  • Excellent understanding of customer satisfaction and its implications
  • Ability to work using own initiative as well as working as part of a team to deliver excellent customer service
  • Strong negotiation and selling skills
  • Systematic and organised; pays attention to the finer details
  • Methodical and logical approach to work
  • Has an honest, respectful and diligent approach to work with a strong sense of integrity
  • Possess a friendly professional manner
  • Smart appearance at all times
  • Computer literate including Microsoft Office and preferably Kerridge
12

F&B Reservationist Resume Examples & Samples

  • Contribute to our work environment with a positive and friendly attitude
  • Field inquiries for f&b reservations and convert as many of these calls as possible into confirmed reservations
  • Listen and communicated effectively and use selling strategies to close sales
  • Record all reservations neatly and accurately on prescribed forms
  • Update guest history records, company records on a regular basis
  • College degree preferably specializing in hotel management
  • A working knowledge of hotel operations, especially the F&B Division
  • Ability to operate computer equipment
  • Reading, writing and oral proficiency in the Korean and English language
13

Front Desk Agent / Reservationist Resume Examples & Samples

  • Ability to deliver exceptional guest service at all times
  • Communicate with all departments regarding in house VIPs and any special needs
  • Maintain an up to date working knowledge of all resort amenities as well as any special events
  • Promote and sell special hotel programs, special rate packages, and up grades when appropriate
  • Maintain house bank and handle all checks and cash according to Resort policies and procedures
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • Solicit guest feedback via guest comment cards and service callbacks
  • Be knowledgeable of all emergency procedures and company policies
  • This person must have good communication skills as well as the ability to lift, pull and push a moderate weight
  • Responsible for taking reservations and accurately inputting into the computer system
  • Answer inquiries of room rates, outlets and room locations
  • Interact with Hotel Sales Manager on bookings
  • Keep up to date with knowledge of phone system
  • Handle all guests’ special requests in a professional manner
  • Complete all necessary projects by the assigned times. Complete documents as directed and to specifications
  • Answers inquiries pertaining to hotel services; registration of guests; shopping, dinning, entertainment, and travel directions
  • Greets, registers, and assign rooms to guest
  • Six months related experience and/or training preferred; or equivalent combination of education and experience
  • Must be proficient in Microsoft applications (Excel, Access, Word)
  • Must be able to obtain TIPS certification
14

Reservationist Resume Examples & Samples

  • Answers all incoming phone calls promptly and courteously
  • Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy
  • Records type of service/related information accurately on each ride request
  • Establishes rapport and professional confidence level with passengers and is sensitive to passengers needs
  • Has proficient knowledge of Scheduling System
  • Possesses knowledge of First Transit and “agency” policies and Procedures
  • Efficiency is demonstrated by average telephone talk time
  • Has excellent knowledge of service area and is proficient in use of street directory and reverse directory
  • Creates manual trip ticket when system is at capacity and forwards to scheduler/dispatcher
  • Suggests alternatives to passengers if system is at capacity at a particular time
  • Maintains organized work environment
  • Maintains the highest standard of excellence for subordinates, company personnel, and all people contacted through personal appearance and attitude
15

Reservationist Resume Examples & Samples

  • Customer Service/Communication Skills
  • Administrative Skills
  • Ability to Multi-Task
  • Problem Solving/ Deductive Reasoning
  • Preferred Microsoft Windows Office Suite Skills
16

Reservationist Resume Examples & Samples

  • Previous travel or industry related experience and bilingual skills preferred but are not required
  • Requires ability to work Saturday and Sunday from 9 am - 6 pm EST
  • Demonstrated ability to
17

Transportation Services Reservationist Resume Examples & Samples

  • Provides quotes for individual and group travel
  • Evaluates revenues and expenses and recommends improvements
  • Prepares travel manifests, books equipment, confirms reservations and coordinates all changes and provides a detailed summary for each travel group
  • Assists with coordinating greeter efforts at the airports for group arrivals
  • Tracks all generated revenue through the Micros system
  • Dispatches all limousine requests through in house cars or outside vendors
  • Documents all requests in appropriate computer software
  • Coordinates multiple transit endeavors to ensure superior guest service
  • Verifies and tracks all flight arrivals to ensure precise time of guest arrival
  • Assists guests in changing current reservations and offering various services available
  • Performs command center functions
  • Assists with limo dispatch operations, as needed
  • One year of general clerical experience in a high volume, complex casino environment
  • Previous limousine and dispatching experience, preferred
18

Rr-reservationist Resume Examples & Samples

  • Perform additional duties as assigned or required
  • Ability to type 30 wpm or greater
  • Exemplary verbal and written communication
  • Excellent organizational and multi-tasking skills
  • Ability to make solid judgment decisions
  • Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
  • Previous data entry, 10-key experience, preferred
  • Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
  • Ability to maintain high level of confidentiality
  • Regular attendance is required
  • High school diploma or G.E.D. equivalent
19

Seasonal Group Reservationist Resume Examples & Samples

  • Candidate should be detailed orientated, organized and be able to handle a fast paced environment
  • Expert knowledge of Word, Excel Opera, Reserve and Passkey
  • Excellent multi-tasking and organizational skills
  • Excellent time-management skills
  • Excellent customer service, problem solving and interface skills
  • Understanding of rooms merchandising and yield management processes
  • Previous Hospitality experience preferred
  • Reservations duties and responsibilities may be assigned outside Group market
20

Reservationist Resume Examples & Samples

  • Answers customer calls and inputs all customer rides using a computerized scheduling system
  • Enters new customer information or changes into the system
  • Revises reservationist manuals and procedures
  • May coach less experienced reservationists
  • Maintains a clean and well-organized work area
  • 1 year or more of customer service experience preferred
  • Pleasant telephone voice/manner
  • Strong listening skills
  • Ability to remain courteous with difficult or angry customers
  • Basic computer knowledge/PC experience
21

Reservationist Resume Examples & Samples

  • Answer multi-line phones
  • Speedily and Accurately manifest tour reservations
  • Research reservations issues as they occur
  • Make sure all tours meet the minimum qualifications set forth by management
  • Updates Tour Count Board
  • Track gifts when necessary to ensure certain shows are not overbooked
  • Track tours by wave and location
  • Provide end of the day reports/summaries to both sales & marketing managers
  • Communicates with personnel in other WG departments and with management in regards to closing waves
  • Assist supervisor and/or manager in small projects
22

Reservationist Resume Examples & Samples

  • Answers ACD inbound calls to respond to customer requests and updates the computerized booking system with the following
  • General office practices and procedures
  • Principles of business and telephone etiquette
  • Understand and follow oral and written instructions and procedures
  • Communicate effectively with others
  • Convey information clearly, accurately, quickly and courteously over the telephone to the public
  • Deal tactfully and effectively with the public and other departmental personnel
  • Respond appropriately to inquiries and requests for information
  • Be keyboard/computer literate and able to input data at 30 net words per minute
  • Job requires the following physical activities: Long periods of sitting
23

Lead Reservationist Resume Examples & Samples

  • Primary duty is answer ACD calls, particularly when call queue has calls
  • Assist floor supervisors with escalation calls concerning complaints and mistakes from customers and management
  • Supervise (when required by Manager) representatives who answer ACD inbound calls to respond to customer requests and update the computerized booking system with the following
24

Reservationist Resume Examples & Samples

  • Answer passenger calls collecting all necessary trip information for the permissible time period
  • Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively
  • Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate
  • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes
  • Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel
  • Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
  • Maintain accurate records and appropriate filing systems
  • Communicate effectively with operations staff regarding scheduling or passenger issues
  • Ability to handle multiple tasks accurately and effectively
  • Professional demeanor and appearance
  • Reliable in attendance
  • Team player and helpful to staff, management, and peers
25

Reservationist Resume Examples & Samples

  • A true desire to exceed our guests expectations to create everlasting experiences
  • Advance Customer Service skills required
  • Must be able to make quick decisions in tough situations
  • Experience and a thorough understanding of Hotel Operations a plus
  • Minimum of one year previous Hotel Reservationist experience preferred
  • Must be proficient in general computer knowledge, including a working knowledge of Opera & Reserve
  • The responsibilities include assisting in any area in reservations
  • Flexible Schedule including weekends and Holidays