Reservationist Job Description
Reservationist
provides clients with appropriate requirements and update booking system with requested items such as food and beverages, Facilities, IT requests, etc.
Reservationist Duties & Responsibilities
To write an effective reservationist job description, begin by listing detailed duties, responsibilities and expectations. We have included reservationist job description templates that you can modify and use.
Sample responsibilities for this position include:
Keep daily records of room availability, rates
Enforce hotel and company credit policies
Ensure the area is maintained in an organized manner and kept cleaned every shift
Supporting reception
FOH administration
To inform the Operations team of any unusual, important or VIP bookings at the initial booking stage and alert all relevant departments that may be affected by the booking
Monitor/maintain passkey hotel inventory and additional web based hotel systems
Handle guest room reservation requests in the hotel
Attend reservations related meetings
Provide guests with hotel and local area information
Reservationist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Reservationist
List any licenses or certifications required by the position: TIPS
Education for Reservationist
Typically a job would require a certain level of education.
Employers hiring for the reservationist job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Computer, Hospitality, Business, Hotel Management, Associates, Communications, Public Relations, Marketing
Skills for Reservationist
Desired skills for reservationist include:
Policies
Procedures
Department processes
Ride Right’s Transportation Provider Network
Service area
Computers
Packages
Rates
Booking procedures
Room types
Desired experience for reservationist includes:
Tasks may vary based upon hotel demands
Strengths must include knowledge of powerpoint, excel, and word programs
Flexibility in work schedule a plus
Must be able to work a schedule including weekends
Responds to customer inquiries and needs in a timely manner
Uses computer system to retrieve scheduled information
Reservationist Examples
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Reservationist Job Description
Job Description Example
Our growing company is looking for a reservationist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for reservationist
- Maintain an up to date working knowledge of all resort amenities any special events
- Handling a high call volume (50+/day)
- Reserving rides for customers
- Customer resolution for various issues
- Work with meeting planners, prof ed, sales training, internal and external stakeholders, to coordinate all meeting lab logistics in support of a service excellence culture from registration to arrival to departure
- Answers incoming calls and responds accurately to inquiries regarding hours of operation, activity descriptions, event locations and other general information
- Returns calls left on department voicemail system
- Processes guest requests by faxing, mailing, or emailing activity information
- Creates, organizes and manages various reservation books
- Follows set criteria to ensure proper and consistent reservations
Qualifications for reservationist
- On occasion, interact with a homeowner either over the phone or through email who may have questions about a reservation, statement or other concerns
- Knowledge of Arts, Livery Coach, Micros and any other computer software used by the department
- May require sitting in front of, and operating, a computer for extended periods
- Requires close visual acuity when operating a computer
- Must be able to drive a motor vehicle
- Must be able to communicate with others and comprehend verbal instructions
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Reservationist Job Description
Job Description Example
Our innovative and growing company is looking for a reservationist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for reservationist
- Communicates with outside service personnel regarding appointments
- Greets and directs office traffic
- Create a fun and professional work experience
- Greet all internal/external visitor/clients and direct them to appropriate meeting location
- Screen reservation phone lines and respond to EMS software reservation requests in a timely manner
- Knowledgeable about meeting room set-ups and audio visual capabilities to appropriately reserve meeting space based upon requirements of the meeting and requested services
- Strong attention to detail when confirming all meetings with internal clients on a daily basis, ensuring all notes and requirements are accurately entered into reservation system
- Collaborate with support services such as catering, custodial, audio visual and security to execute flawless meetings
- Provide administrative support on an as-needed basis to General Services Management
- Produce and distribute daily schedule of meetings and services to support personnel
Qualifications for reservationist
- Requires light lifting and carrying
- Must be able to move around an office environment
- Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer
- Assist representatives by answering questions when needed
- Research complaints and mistakes from management and customers
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Reservationist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of reservationist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for reservationist
- Outstanding written and verbal communication skills required, with proven ability to communicate effectively at all levels, while building strong positive relationships
- High level of professionalism and maturity, as this position will interact frequently with high level executives & clients
- FREE $5,000 life insurance policy
- PAID vacation, sick time and holidays
- Loading and unloading of passengers on vehicles
- Transporting of passengers that are either senior citizens or persons with disabilities
- Four point securement of wheelchairs and scooters
- Escorting passengers from vehicle to/from first portal of locations
- Using radio to communicate transport details with dispatch
- Make, confirm and cancel reservations, usually over telephone, fax or other reservation system
Qualifications for reservationist
- Receive and manage input requests from In Person Interviews from client
- Respond to requests from client to book Appeals meetings for the Eligibility office
- Prepare and distribute reports for management as required including daily statistics and weekly operator availability
- Experience with transit, paratransit or transportation
- Principles of management
- Good knowledge of Trapeze software
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Reservationist Job Description
Job Description Example
Our innovative and growing company is hiring for a reservationist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for reservationist
- Use revenue management polices to maximize revenue and occupancy
- May perform duties of a general clerical nature within the hotel
- Other duties as assigned by a member of management
- Handle daily correspondence in a timely manner
- Keep workstation neat and orderly
- Complete outbound letters in a timely manner
- Input and maintain all group data for Group Sales Manager/Conference Services Managers
- Review group blocks for cut off date extensions and ensuring the blocks are set to cover pre and post the group requested date
- Monitor non-guaranteed reservations daily
- Create and maintain transient room blocks
Qualifications for reservationist
- Interface directly with customers regarding any issue or complaint transferred from representative
- Supervise multiple individuals in a fair manner with tact, compassion and firmness
- Bilingual (English and Chinese or Vietnamese) a plus
- Experience in paratransit scheduling utilizing Trapeze PASS, preferred
- Must be bilingual (English and Chinese or Vietnamese)
- Minimum of two years of experience working in a business environment is required, preferably with scheduling system experience
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Reservationist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of reservationist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for reservationist
- Monitor out of order rooms weekly
- Monitor Internet bookings, availability and billing
- Assist in completing all VIP and internal reservations
- Research and charge appropriate no show billing
- Monitor TBA and multiple booking reservations, and remove from system if possible
- Enter advance deposits
- Monitoring and coaching reservationists to ensure consistent call script usage and proper booking of customer trips
- Answering phones for escalations in a consistent manner
- Speaking to clients with common courtesy, and respect
- Using Microsoft based software to do a combination of data entry and analyzing scheduled trips call metrics such as hold time and talk time
Qualifications for reservationist
- At least one year of Front Desk experience is a plus
- Opera PMS experience is a plus
- Previous hotel, bus or reservations experience
- Excellent telephone etiquette and clerical skills
- Must work well with others in a fast paced small office and be able to work unsupervised (team player)
- Clean driving abstract, reliable transportation and must pass background screening