Global Travel Services Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the global travel services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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TM
T Mayert
Tamia
Mayert
25335 Lue Cove
San Francisco
CA
25335 Lue Cove
San Francisco
CA
Experience Experience
05/2016 – present
New York, NY
Rohq-gs-regional Head for General Services & Travel & Global Archiving Head
New York, NY
Rohq-gs-regional Head for General Services & Travel & Global Archiving Head
05/2016 – present
New York, NY
Rohq-gs-regional Head for General Services & Travel & Global Archiving Head
05/2016 – present
  • Develop and manage the global budget for the product in partnership with GS&T Business Office, Citi Finance and Regional Management
  • Provide coaching and performance management for staff
  • Monitors BAU performance by developing and monitoring product delivery against key performance indicators
  • Partner with key senior management at regional/local sites to establish and monitor SLAs
  • Financial Management, Re-engineering and Project Management
  • Operational and Performance Management
  • Identify process improvement and re-engineering delivery opportunities and develop execution plans in partnership with GS&T Program Office
02/2009 – 11/2015
Los Angeles, CA
General Services & Travel Global Program Manager
Los Angeles, CA
General Services & Travel Global Program Manager
02/2009 – 11/2015
Los Angeles, CA
General Services & Travel Global Program Manager
02/2009 – 11/2015
  • Propel employee engagement in reengineering initiatives; drive continuous improvement culture and promote Reengineering at the grass roots level
  • Responsible for the development and execution of related financial reporting, communications, staff and project progress reporting
  • Facilitate, coordinate, and arbitrate cross-functional macro level topics with key stakeholders (often including Senior Management)
  • Drive the definition and implementation of consolidated, streamlined and standardized global operational processes and sharing of best practices
  • Train and mentor employees on Lean concepts, tools and techniques. Empower and train team members in process mapping and analysis
  • Communicate to all stakeholders (including Senior Management) on a timely basis in a clear way
  • Carry out Risk Management, mitigation planning, and train others within GS&T through workshops
09/2005 – 01/2009
Los Angeles, CA
Global Travel Services
Los Angeles, CA
Global Travel Services
09/2005 – 01/2009
Los Angeles, CA
Global Travel Services
09/2005 – 01/2009
  • Address travel inquiries for employees, administrative assistants and office managers
  • Provide training to travelers and administrative assistants – MSCI Expense Policy, Concur Travel, Concur Expense, Concur Mobile, etc
  • Provide assistance to negotiate hotel agreements for internal events and long-term stays
  • Provide assistance to negotiate hotel agreements for Internal Events and Long-Term Stays
  • Professional and proactive; flexible to work out of business hours during crisis or emergencies
  • Research other travel related programs and perks that MSCI could offer to its travelers
  • Communicate travel news, warnings, world situations, best practices to employees
Education Education
Bachelor’s Degree
Bachelor’s Degree
University of Arizona
Bachelor’s Degree
Skills Skills
  • Ability to communicate effectively verbally as well as written to all levels of management
  • Strong presentation skills and experience in delivering presentations at senior level
  • Strong customer focus and relationship building skills – with internal and external customers
  • Strategic thinking & problem solving ability
  • Ability to work across diverse countries and cultures
  • Strong MS office Skills
  • Working knowledge of English language
Create a Resume
1

Global Travel Services Resume Examples & Samples

  • Global travel arrangements and expense report preparation for employees in Americas
  • Be familiar with all rules and guidelines of the MSCI Expense Policy to ensure compliance
  • Address travel inquiries for employees, administrative assistants and office managers
  • Interact with MSCI preferred travel agencies
  • A Bachelor's degree, preferably in Hospitality / Travel field of study
  • A couple of years' experience in the travel industry, hospitality industry or in a similar corporate function
  • Excellent English communication skills, both written and verbal
  • Ability to provide efficient and reliable assistance, whilst maintaining attention to detail
2

General Services & Travel Global Program Manager Resume Examples & Samples

  • Act as Program Manager for supporting complex global program, In-Country, Robotics and LATAM specific initiatives and multiple re-engineering projects while continuously ensure their alignment to Citi /GS&T transformation goals
  • Serve as a GS&T Process Reengineering Champion to drive and promote reengineering initiatives and process improvement savings by applying Citi Lean concepts and methodologies to analyze, identify, and propose alternative solutions to streamline processes and enhance controls; take leadership role in promoting Citi process improvement programs such as Bright Ideas, Innovation Café, Lean Forward and Lean Certification
  • Carry out Risk Management, mitigation planning, and train others within GS&T through workshops
  • Communicate to all stakeholders (including Senior Management) on a timely basis in a clear way
  • Facilitate, coordinate, and arbitrate cross-functional macro level topics with key stakeholders (often including Senior Management)
  • Coordinate the assessment of GS&T Projects against CSS PM and PMO maturity and effectiveness, identify improvement opportunities, monitor and track action plan
  • Maintain weekly and monthly operating reports as well as client project PMO reporting with a strong focus on supporting the In-Country Services, Robotics and LATAM Regional Programs
  • In partnership with the GS&T and Global Program Management Offices, make certain that the collective activities of GS&T support the goal of reaching Citi's targets
  • Responsible for the development and execution of related financial reporting, communications, staff and project progress reporting
  • Bachelor's Degree or equivalent experience required. Degree in Business, Finance, Engineering or IT highly preferred; MBA a plus
  • Bilingual English / Spanish skills is a plus
  • Demonstrated ability to independently lead program work on a global large scale level with a focus on process reengineering and new emerging technology adaption
  • 8+ years’ experience in successfully managing complex projects and programs which include external suppliers through the full project lifecycle, from conception through rollout and ongoing support; third party management experience a plus
  • At least 5 years’ experience in genuine Program management during which s/he applied a structured approach (methodology) to the successful management, tracking, planning, monitoring and reporting of concurrent, multiple financial services projects spanning broad geographies and organizations
  • Established process improvement experience with Lean and/or Six Sigma strongly preferred
  • Strong analytical skills, financial budgeting and modeling experience preferred
  • Exemplary written and oral communication skills which can be leveraged to consistently succeed; branding, messaging and collaboration expertise preferred
  • Ability to work as an individual contributor and part of a team and can operate with minimal supervision and oversight
  • Ability to work in a dynamic fast-paced environment and ambiguous situations; Must be flexible and have a strong aptitude to manage priorities and follow-up on initiatives
  • Flexibility to adapt to dynamic environment, and to drive transformational projects
  • Highly proficient in the use of desktop tools and software for presentations, consolidation of data and process mapping, i.e. MS PowerPoint, Word, Excel, Visio and BlueWorks. Experience with workflow solutions a plus. MS Access and SharePoint is a plus
  • Previous Business Office and Consulting experience preferred
3

Rohq-gs-regional Head for General Services & Travel & Global Archiving Head Resume Examples & Samples

  • Implementation of Minimum Operating Standards (MOS) for the GS Products in the Region
  • Communicate Process, Policy, MOS, strategy, etc. information to the Country General Services teams
  • Drive projects, innovations and provide leadership (be SPOC) on enterprise-wide General Services initiatives
  • Partner with key senior management at regional/local sites to establish and monitor SLAs
  • Leverage and consolidate all suppliers and vendors to achieve cost savings
  • Lead efficiency and savings initiatives (such as Partnership Advantage)
  • Drive expense management and customer service by increasing use of best practices into GS products
  • Managing day-to-day client and vendor operations regionally
  • Provide strategic input and guidance on Regional level
  • Manage Region within operating budget and deliver all Regional financial saves and tasks
  • Leverage best practices among the regions by stimulating discussion on issues that impact the region
  • Act as service excellence consultant to Country General Services leaders
  • Ensure technology review/update/ replacement, where applicable
  • Provide management information metrics on product operations and budgeting activities
  • Develop next generation of Regional General Services team
  • Drive vendor consolidations and outsourced efficiencies
  • Manage non-GS services in locations where needed
  • Strategy and Execution
  • Serves as the subject matter expert for the product
  • Works with the Global Marketing/Transaction Print/ Archiving Head to create the global strategy for the product scope and service delivery; in addition assists with all product planning and project implementation
  • Drives global product development and standardization
  • Establishes Service Level Agreements (SLAs) with global partners and ensures achievement of best in class service levels
  • Operational and Performance Management
  • Responsible for product service delivery, providing day-to-day operational leadership to staff and third-party service providers
  • Monitors BAU performance by developing and monitoring product delivery against key performance indicators
  • Develop plans for process improvements, enhancements, efficiencies and productivity
  • Develop, collect and publish monthly metrics (global, regional)
  • Create staffing model and partner with the GS&T Region Heads to create and implement the appropriate model for each region/country
  • Document roles and responsibilities required to perform the duties of the product
  • Provide updates on strategy and initiatives to global stakeholders and teams
  • Identify methods for obtaining client feedback, including user-focus groups and satisfaction surveys and outline plans for continuous improvement
  • Supplier / Vendor Management
  • Manage day-to-day client and vendor operations
  • Partner with regional leadership to ensure compliance with standards and policies
  • Assist in leading the vendor management strategy and selection through a partnership with Enterprise Supply Chain (ESC) to complete Requests for Proposals (RFPs) and other key supplier management activities
  • Monitor the performance and address deviations to the supplier contracts, including performance (SLAs) and costs (invoices, incorrect prices, etc.)
  • Risk & Control
  • Ensure all required controls are in place and identify key risk indicators, thresholds and actions if metrics fall below thresholds
  • Develop, implement, and frequently update the Minimum Operating Standards (MOS) and document all processes, identifying risks and appropriate controls
  • Financial Management, Re-engineering and Project Management
  • Develop and manage the global budget for the product in partnership with GS&T Business Office, Citi Finance and Regional Management
  • Identify process improvement and re-engineering delivery opportunities and develop execution plans in partnership with GS&T Program Office
  • Manage all projects utilizing detailed project plans, tracking and reporting tools
  • Maintain the timeline and budget for rollout and implementation for BAU and projects
  • Talent Management
  • Lead direct and matrix staff
  • Provide coaching and performance management for staff
  • Develop a strong team environment among cross-functional groups
  • Subject matter expert for division products or demonstrated success of leading projects in a diversified environment
  • Comprehensive knowledge of Citigroup Organization
  • Experience of working in a matrix reporting line
  • Proven track record in managing internal customer relationships
  • Leading cross-functional projects and teams across multiple regions
  • Demonstrated experience of leading teams consisting out of permanent and temporary staff and also consultants and contractors
  • Control and compliance management
  • Experience of mapping processes and identification and implementation of continuous process improvements
  • Ability to communicate effectively verbally as well as written to all levels of management
  • Strong presentation skills and experience in delivering presentations at senior level
  • Strong customer focus and relationship building skills – with internal and external customers
  • Strategic thinking & problem solving ability
  • Ability to work across diverse countries and cultures
  • Strong MS office Skills
  • Working knowledge of English language