Credit & Collections Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the credit & collections job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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D Bashirian

Devonte

Bashirian

931 Prudence Glens

Boston

+1 (555) 883 4684

931 Prudence Glens

Boston

Phone

p +1 (555) 883 4684

Experience Experience

Detroit, MI

Credit & Collections

Detroit, MI

Rau, Treutel and O'Conner

Detroit, MI

Credit & Collections

Answer all customer questions regarding problems with their accounts, including sending
Design and produce automated reporting tools in order to streamline reporting and improve reporting timelines
Respond in timely manner to all leadership inquiries regarding reporting and policy questions
Maintain data and report integrity and a consistent systematic logical approach to data gathering, analysis and reporting
Weekly and monthly reporting to direct supervisor
Contact terminals for back up information and documentation relating to collection efforts
Establish and maintain effective and cooperative working relationships with dealers and sales

Chicago, IL

Credit & Collections Spec

Chicago, IL

Will Group

Chicago, IL

Credit & Collections Spec

Develops training material, process documentation, change management communication and material
Assists in the development of business cases, project charter, roadmaps, and prioritization of initiatives
Understands internal business operations in order to develop solutions to drive decision making
Partner with team and/or management to ensure all procedures are accurate/updated
Continuously seeking opportunities for process improvement
Meeting target goals established for Past Due and Items > 120 day on a monthly basis
May be responsible for facilitating AR meetings between Baxter and Trading Partners

present

Detroit, MI

Director, Credit & Collections

Detroit, MI

Grant-Schuppe

present

Detroit, MI

Director, Credit & Collections

present

Manages all customer escalations related to credit and collections, determines root causes and presents policy enhancements to improve performance
Manage and develop associates in the credit & collections organization
Partner with Sales Organization: reduce risk and improve financial performance
Effectively manage collection efforts for invoices and chargebacks; manage overall DSO
Develops and implements strategic plans for the department, and markets the expertise of the departments as a collective resource
Follow up with the sales teams and upper sales management as part of the escalation process regarding payments and discrepancy resolution
Manage and prioritize all collection activities and risk mitigation activities

Education Education

Bachelor’s Degree in Business

Columbia University

Bachelor’s Degree in Business

Skills Skills

Strong attention to detail, goal oriented
Accounts Receivable knowledge/experience
Experience with QuickBooks
Commitment to excellent customer service
Ability to prioritize and manage multiple responsibilities
Excellent written and verbal communication abilities
Knowledge of Billing and Collections procedures
3-5 years High Volume corporate Collections experience
18 months accounting or collections exp
Experience partnering with leaders in other functional areas to drive change and improvement

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15 Credit & Collections resume templates

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Credit Collections w / French Resume Examples & Samples

Build business relationship with Customers and sales organisation in the assigned portfolio. This includes
Accounting Technician or equivalent qualification desirable
Third Level Diploma/Degree an advantage
3+ years relevant experience in an accounts receivable role - preferably with Shared Service Centre and multinational corporation background
SAP/Oracle or other major ERP Systems experience is desirable
Strong written and verbal communication skills are essential
Strong computer skills especially MS Office
Fluency in French and a second European language an advantage

Credit & Collections Resume Examples & Samples

3 to 6 years of experience
Experience managing a cross-functional team
Experience in drug development or Medical Affairs

Credit & Collections Resume Examples & Samples

Collect all current and past due customer balances
Develop and maintain positive customer relationships
Answer all customer questions regarding problems with their accounts, including sending

Rep, Credit Collections Resume Examples & Samples

Arranges for debt repayment or establishes repayment schedule based on customers' financial situation
Issues daily reports on the status of delinquent accounts and tracks collection efforts
Keeps up-to-date on working applicable state and federal laws regulating collection activities

Director of Credit & Collections Resume Examples & Samples

Minimum 5 years of experience
Supervisory experience a must
Healthcare experience highly preferred

Credit Collections Lead Resume Examples & Samples

Provide consistent professional and efficient credit control
Co-ordinate the credit control team’s workflow ensuring payments are accurately processed and allocated
Motivate and review the credit control team ensuring maximum efficiencies are achieved
Prepare and present reports as appropriate including debtor and cash flow analysis reports
Ensure accurate and consistent record-keeping of all communications with customers
Ensure consistent compliance with all relevant legislation (including Data Protection) and all company policies and procedures
Engage and communicate with colleagues throughout the organisation
Any such additional ad hoc duties as my be assigned from time to time
Degree level education in preferably business, accounting or finance (or similar)
5 year experience in Credit & Collection or similar role experience of working in either a large manufacturing environment or within a multinational environment
Languages - English + one European language (would be highly desirable)
Master's Degree would be a distinct advantage

Credit Collections Lead Resume Examples & Samples

Responsibility and ownership for the management and nurturing of a successful collections team
Negotiate for payments, complete financial assessments and apply the applicable collections strategies
Building relationships with other departments and clients
Providing AR updates to management
Maintain a high level of expertise regarding the economic, commercial and legal environment of relevant markets
Any ad-hoc duties required in the credit control function
3 years+ experience in Credit & Collection or similar role experience of working in either a large manufacturing environment or within a multinational environment
Business Degree is a necessity
Languages - English + one European language

Director, Credit & Collections Resume Examples & Samples

Manage and prioritize all collection activities and risk mitigation activities
Follow up with the sales teams and upper sales management as part of the escalation process regarding payments and discrepancy resolution
Monthly reporting such as the Non-trade AR, Bad Debt recommendations, Risk Report, and discrepancy reports
Submit credit approvals for Fox Networks Group which includes Fox Broadcasting Company, Fox Sports, FX Networks, FS-1, Digital properties and VOD to the Vice President of Credit and Collections for final approval
5-7 years prior experience required, preferably in the Media Industry with Digital experience a plus
Excellent analytical skills, critical thinking, and problem solving ability
Proficiency in Microsoft Office, Excel, and Word required
Good organizational skills and interpersonal skills
Must be able to multitask in a fast paced environment, and work well both independently and with a team

Credit & Collections Resume Examples & Samples

To update and review customer master data as per defined calendar
To evaluate customer credit risk and agree payment terms according to company’s policy
To perform credit and country risk analysis of customers in assigned portfolio
To unblock/unblock sales orders according to credit policy and to solve incidences/disputes
To monitor invoices are being paid on a timely manner as per payment terms
To take collection actions as per company’s policy, managing legal processes and external collections agencies where applicable
To provide support to calculation of agent commissions
To support constant improvement projects in the area
To perform other specific activities related to [ ] market when required

Manager of Credit & Collections Resume Examples & Samples

Accounting or Finance Background
Extreme attention to detail
Knowledge of basic math principles
Dynamics A/X a plus
Great Plains a plus

Rep, Credit & Collections January th Class Resume Examples & Samples

Communicates and explains intermediate account information to the customer with focus on collecting the delinquent customer balance, while ensuring first-call resolution for inbound calls
Utilizes established escalation procedures to expedite prompt resolution
Attends training as required
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Area Director, Credit / Collections Resume Examples & Samples

Create a work environment that fosters the Corporate values and guiding principles
Responsible for managing human resources; hiring, retaining and development of people. Manage the administration of yearly performance reviews, including salary and bonus administration
Responsible for the development of strategic plans, recommend and implement process improvements, including technological advancements that impact productivity and efficiency of the credit and collections functions/department
Develop strategic departmental plans and objectives
Create and deliver monthly credit score card/credit statistics reports to senior field management, and highlight areas of concern/opportunities, etc
Set high standards of performance for self and others
Lead change and support those who initiate change
Practice conformance with company policies embodying commitment to ethical, honest conduct
Build and maintain strong relationships with internal senior level management and customers
Foster a sense of energy, ownership, and personal commitment to the work
Review, analyze, interpret and identify trends and variances in ad-hoc and scheduled reports which may reflect data from the entire RH Credit organization
Generate and analyze credit and collections reports, and interpret areas of concern for executive management
5+ years’ of management experience
Aptitude to utilize major mainframe operating systems (Salesforce, PeopleSoft, Oracle, SAP, etc.) and Microsoft Excel, PowerPoint, Word and Access
Strong leadership skills, excellent written and verbal communications skills

Rep, Credit & Collections February th Class Resume Examples & Samples

Negotiates on every call in an attempt to satisfy delinquent customer balances
Multitasks between multiple tools and systems and applies information, knowledge and resolution to the customers' situations
Consistently meets or exceeds established goals and performance metrics which reflect higher performance expectations

Rep, Credit & Collections March th Class Resume Examples & Samples

Accurately calculates and communicates fees, one-time charges, and/or recurring monthly fees
Acts as a product expert, articulating product features (Cable TV, Internet, Phone and XFINITY Home) and the benefits of satisfying a payment to prevent interruption of these services
Promotes self-service options
Interacts with customers to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse

Rep, Credit & Collections Resume Examples & Samples

Explains billing cycles, processes, and prorates to ensure that customers understand their statements
Corrects discrepancies on customers' billing statements and researches customer billing situations as necessary
Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable information (PII)
Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
Able to seek assistance from team members and seeks Supervisor support when necessary

Worldwide Director of Credit & Collections Resume Examples & Samples

Bachelor degree, preferably in Finance or Business Administration, or equivalent
Minimum 5 years of experience in commercial credit and collections, preferably in a high technology environment
Minimum 4 years' management experience directing credit and collections staff
Experience with Oracle and Oracle implementations a plus
Successful track record of meeting management objectives

Collections Specialist, Credit & Collections Resume Examples & Samples

Maintains regular and consistent attendance and punctuality
Monitors a portfolio of accounts to assess receivables condition and prioritize work
Performs account analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation for both Starbucks and the customer
Creates weekly work-plan to include customer calls, e-mails and correspondence based on account status; executes said plan, and is able to document progress towards said plan via account notes and status updates to supervisor
Works cross-functionally to gather information and expertise to address issues identified with customer accounts
Negotiates individually or as part of a team to resolve problems with favorable outcomes for Starbucks and the customer
Performs account reconciliations, daily credit holds, processing and validation of customer deductions and or invoices payable, recommendations for credit limit adjustments and bad debt write offs
Responds to customer inquiries on accounts regarding billing discrepancies or payment disputes
Performs account maintenance activities - resolves short pays, chargebacks and credit memos
May support senior collectors with research, invoice reprints, data gathering and related tasks
Commercial collections experience (2 years)
Applicable experience in office environment (4 years)
Accounting or retail store experience working in a large, multi-national retail company; or a Bachelor’s Degree in a business related program (two to three years)
Working in a customer service role in an office or retail environment, with exposure to B2B collections (three years)
Experience using an ERP or Point of Sale (POS) system (e.g. SAP, Oracle, Siebel or POS system) preferred
Intermediate to advanced proficiency using Microsoft Excel
Effective customer service and negotiation skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to prioritize work based on individual, team and department goals
Ability to use MS Office applications at intermediate level: Excel,Word, Outlook
Ability to use online accounting software – Oracle or equivalent
Ability to navigate Internet and conduct e-commerce activities with customer/vendor websites
Ability to use basic office equipment: fax, copier, phone, 10-key

Director, Credit & Collections Resume Examples & Samples

10-15 years commercial collections experience or equivalent
10 years leadership and management experience
Expert collection, analytical and negotiating skills
Advanced executive engagement and business presentation skills
Advanced ability to collaborate effectively with internal or external business leadership
Expert working knowledge of process flows and understanding of database systems
Advanced communication skills, both written and verbal, including enhanced ability to negotiate effectively
Expert working knowledge of contracts as it relates to the management of collection
Advanced knowledge of collection and bankruptcy law
Superior industry knowledge
Enjoys working in a fast-paced environment and thrives under pressure
Strong team player with a high level of professionalism and initiative
Expert working knowledge of security instruments and its intricacies and management
Advanced understanding of the causes of bankruptcies and other forms of business failures
Advanced leadership, influencing & executive engagement skills
10+ years commercial collections experience or equivalent
Advanced knowledge of business systems is preferred
Expert knowledge of systematic collection tools is preferred
Expert knowledge of bankruptcy and insolvencies is preferred
Advanced competency with management of letters of credit
Advanced understanding of effective employee engagement (e.g. coaching for success, motivating team members, etc.) and enablement
NACM Credit Business Associate (CBA), Credit Business Fellow (CBF) certification, Certified Credit Executive (CCE) are a plus
Bachelors in Accounting, Finance, Business

Director, Credit & Collections Resume Examples & Samples

Manage overall credit process for in-house and factored accounts: establish and implement credit policies, procedures and guidelines including ongoing assessment of credit exposures and monthly key metrics; assess credit risk for marginal customers whose factor credit lines may be insufficient and negotiate credit increases with factor or recommend selling plan
Analyze delinquent accounts and high risk accounts; prepare recommendations for resolution; negotiate payment programs; identify accounts requiring collections agency or legal action; communicate credit risk to executive management
Minimize bad debt exposure/risk, balancing with sales optimization; negotiate, secure and maintain trade credit insurance to minimize bad debt risk
Effectively manage collection efforts for invoices and chargebacks; manage overall DSO
Manage chargeback deduction process, including internal authorizations for markdowns, advertising allowances, and other valid deductions; manage dispute and collection activities for unauthorized deductions
Partner with Compliance Department to drive chargeback expense reductions; communicate operational chargebacks to division heads, operational groups, and executive management
Evaluate opportunities to streamline collection process through workflow changes and automation; manage JDE AR system enhancements to improve processing and reporting
Establish work standards, develop objectives and design/maintain effective work-flows and operating procedures for staff; recommend and implement modifications to existing process
Monthly/quarterly reporting to senior management on collections, chargeback activity, delinquent/high risk accounts and aging activity, identifying issues that require further action
Oversee the monthly AR close process including all reconciliations and reporting
Manage and develop associates in the credit & collections organization
Bachelor’s degree in business, accounting or related discipline
Broad knowledge of collections and lending business and functions
Minimum 5 years of management and leadership experience
Strong customer service orientation with excellent oral and written communication skills, including the ability to present technical or financial information to a non-technical audience
Breadth of understanding of Finance & Accounting, and Credit and Collections
Effective interpersonal skills, develops networks, builds consensus, prioritizes effectively, and develops alliances across an organization
Strong financial systems background; JDE experience is a plus

Credit & Collections Resume Examples & Samples

1-4 years experience in a similar position
B.S. in Accounting, Finance, or related field
Detail Oriented and Strong Work Ethic
Strong Excel

Senior Credit Collections Resume Examples & Samples

4-5 years' experience in credit/collection analysis
Fluent written and spoken French and English
Degree or diploma in Finance area preferred
Ability to work on own initiative
Detail oriented, well organized and planned ahead

Supv, Credit & Collections Resume Examples & Samples

Supervises a team of call center collection representatives, establishing performance goals, providing focus and performance reviews, and supporting team and individual employee development
Partners with Collections Manager to develop and lead an effective Collections team to achieve clearly defined, realistic productivity goals
Provides coaching and feedback on employee performance that ensures consistency and a high level of customer service. Analyzes and actively manages quantitative and qualitative performance metrics and communicates information to manager and staff in order to promote service excellence and individual personal growth
Facilitates positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees. Fosters a climate of mutual respect that values the contributions of individual team members and maximizes the diverse talents of each employee
Supports team members in problem solving and addresses escalated internal and external customer issues in a responsive, timely, and accurate manner to achieve maximum customer satisfaction
Partners with manager to develop effective cross-training programs for personal development and to maximize efficiencies

Credit & Collections Resume Examples & Samples

At least 5 years of experience in credit and collections (Agriculture experience preferred)
Bachelor’s Degree in Accounting or Finance
Strong knowledge of Secure Transaction Laws and Lien laws
Experience with a large ERP system platform such as Oracle, Peoplesoft or SAP

Director, Credit Collections Resume Examples & Samples

Provide leadership and direction for the activities within the DNA Regional Business Services (GBS) unit, relating to the customer and credit functions
Review domestic and international customer order patterns for the purpose of establishing and maintaining credit lines for all customers across all entities and acquisitions managed within the DNA Regional GBS site
Continually review and analyze existing accounts to ensure that account balances are within pre-determined credit lines and payment trends are in line with corporate standards
Obtain and analyze credit reports as required for management, marketing, finance, procurement, and other related areas domestically and internationally
Secure letters of credit, payment and performance bonds, guarantee of payments and any other document deemed necessary to maintain appropriate credit control
Prepare, file, maintain and monitor all UCC filings, mechanic liens and bond claims. This includes procedures for review and releasing of filings, liens and claims
Evaluate various customer payment risks, including credit, country and currency. Review “high risk” accounts with A/R representatives and facilitate demand letters and turning over to collection / third-party agencies for account resolution
Manage the proactive resolution of issues and communicate with internal and external customers, enforcing the internal and external escalation process to resolve customer disputes. Visit customers as needed to resolve past due situations
Provide input relating to cash forecasting as it relates to collections, providing guidance to team for goal attainment, and feedback to management relating to ongoing comparative status
Plan, organize, lead and control the activities of the business unit, including budgets, projects, schedules, priorities, and personnel. This includes operational and strategic efforts aimed to drive business process improvement including cost cutting opportunities and initiatives
Establish and maintain daily productivity and processing metrics that will be used to manage workload, as well as provide internal customer status relating to collection process within the DNA region
Develop and drive best practices in operations, processes and corporate support, ensuring consistency with corporate requirements, internal and external controls and audit requirements
Develop management reporting mechanisim that can be used as the catalyst for daily, weekly, monthly tracking of cash and collection related initiatives
Oversee the outsource providers progress relating to the day to day application of cash, checks and credit cards; provide guidance to the outsource provider regarding their role in the credit and collection process, holding them accountable for performance relating to cash collection calls and dispute management. Using appropriate KPIs and SLAs as measurement tools
Domestic and International travel required – up to 25%
Requires a BA in Business with an MBA preferred with some course work to include Financial Analysis, Commercial Law, Credit, Accounting and Financial Analysis
Requires 7-10 years work related experience in credit analysis and collections, with five years in a management position
Prior experience dealing with a third party outsource provider preferred
Individual must have excellent knowledge of strategic planning and continuous process improvement
Must possess excellent analytical, communication, listening and presentation skills and be capable of functioning as a self-starter in a large corporate global environment
Strong interpersonal and delegating skills, ability to effectively communicate with associates at all levels
Strong leadership abilities in managing and developing associates. Ability to create clear goals, foster accountability and ownership
Ability to effectively deal with and transform cultural resistance to change, especially related to customer satisfaction issues
The position requires the ability to obtain and analyze carefully all credit information in order to minimize risk while allowing for corporate growth
Ability to identify, collect, analyze, and present data to inform management of customer issues relative to customer satisfaction. Includes the ability to analyze the effectiveness of the data gathering, analysis and reporting processes
Must demonstrate proactive ownership of issues managing it to a successful completion
The position requires a strong history of developing and attaining cash collection. Must demonstrate proactive ownership of collection issues managing it to a successful completion
Knowledge of the ORACLE or related ERP system is helpful

Credit & Collections Agent Resume Examples & Samples

Support and be backup for other collector’s associates
Liaise with the credit & collections coordinator or supervisor about all credit issues
Languages

Director, Credit & Collections Resume Examples & Samples

Leadership, Partnership, Flexibility & Strategic Vision
Partner with Sales Organization: reduce risk and improve financial performance
Executive Presentations and Corporate Partnership
Partner with Financial Systems and IT to enhance tools and drive productivity
Manage Staff
Corporate Reporting
Sarbanes-Oxley – Internal Compliance: review internal controls, policies, procedures for consistency
10+ years credit experience, including 5+ years at the managerial level in a fast paced, challenging business environment
Significant knowledge of credit/collections
Executive presence/ability to interact with all levels of the organization and external customers
Articulate and efficient communication skills
Proven ability to see projects from concept through iteration
Proven success leading and developing a team
Experience managing credit/collections for a company with annual revenue of approximately $1 Billion
Exceptional critical thinking/problem solving skills
Education/4-year degree in finance, accounting or related field or equivalent experience preferred

Credit & Collections Assistant Resume Examples & Samples

Minimum 3 years credit control experience
To telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
To accurately record notes resulting from outbound calls to clients in the Listener system
To verify client information in the Listener system when making contact with clients
To obtain commitment from clients to settle their overdue accounts within the shortest possible period of time
To follow up on client payment commitments
To request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed
To understand & communicate company policies, collection policies & service specific information to clients
To identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function
To ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients
To address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool)
To communicate the outcome of the resolved query to customers (both internally & externally)
To always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients
To follow up on suspended clients and drive re-instates
To follow up on debit order rejections

Credit Collections Rep Resume Examples & Samples

Contacts and coordinates collection of monies on past due subscriber accounts
Utilizes computer, Excel, and AS400 billing system to verify account reconciliation
Contacts residential and business customers with a past due balance and schedules payment arrangements to prevent disconnection of services
Utilizes computer and reports to determine past due accounts
Utilizes telephone and clear and concise verbal communications to collect payments or payment arrangements
Regular attendance is required

Dir, Credit & Collections Resume Examples & Samples

Root cause analysis and potential process redesign
Responsible for evaluating all customer process and developing plans to ensure a positive customer experience
Derogatory terms
Customer Escalations
Manages all customer escalations related to credit and collections, determines root causes and presents policy enhancements to improve performance
Participates in the development of annual department budgets
Oversees usage of outside collection agencies and attorneys to control expense and collection costs; determines to what extent litigation proceedings should be utilized; negotiates settlements where appropriate
Oversees the management of Corporate Credit and Collections staff which includes contribution to performance appraisals, personnel selections, and recommendation of salary actions, transfers, disciplinary action and employee termination
Monitors annual department budgets and service charge-out methodology
Keeps up-to-date with information and technology affecting functional area(s) to increase innovation and ensure compliance
Other duties and responsibilities as assigned
Minimally requires 5-10+ years related experience with one or more of the following: Billing Systems, Customer Experience, Collections, Finance and/ or Accounting
Generally requires 12+ years related experience
2+ years of experience with people management

Credit Collections Intern Resume Examples & Samples

Release sales orders from Credit Holds as directed
Run Credit Hold reports and distributed to Collectors as directed
Scan all documents as directed to OPI outsource in India
Obtain Dun & Bradstreet DNBI credit reports for Domestic and International as requested
Check the trade and bank references as needed to complete the customer’s credit application
Trace shipments to customers and provide proof of delivery
File claims with freight companies for lost or damaged shipments
Assist assigned personnel with creating dispute and final demands memos
Send invoice copies and statements to customers upon their requests
Run reports, including aged trial balance reports for assigned collectors
Assist with credit profiles quarterly to ensure data is current and accurate
Maintain a safe and clean work environment
Understand and follow company rules and regulations
Perform all other duties as assigned and required
One year of additional schooling in accounting and business principles or prior experience
Credit and collection training preferred
Professional phone manner
Familiarity with Microsoft Word, Excel, and 10 key calculator

Credit & Collections Team Leader Resume Examples & Samples

Previous experience in managing / leading teams
Previous credit control / cash collection experience
Credit management background gained in banking, financial services, or a blue-chip corporate credit environment
Able to deal with complex situations while maintaining the right balance of customer and business focus

Credit & Collections Speclst Resume Examples & Samples

Enters customer service agreements into the Company's data tracking systems
Receives and reviews information from credit reports and contacts various credit sources to ensure credit packages or customer credit applications are complete
Following standard credit processes and procedures, assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area. Within a determined threshold, approves credit limits. Makes recommendations to the management team as appropriate for non-standard situations or situations in which request exceeds authority to approve
Accepts payment on certain accounts as appropriate and resolves most questions and problems, referring only the most complex to higher levels. Where appropriate performs research to identify misapplied payments and resolve basic and moderately complex issues
May retrieve and review billing system reports to identify delinquent accounts
Following standard operating procedures, contacts customers via phone or standard letter to bring accounts to a current status
Documents credit and collections activity for assigned accounts
Are you bi-lingual in English and Spanish?
High school diploma or G.E.D
Minimum of 1 year of collections, billing, customer service or related experience dealing directly with customers
Have MS Excel skills at an intermediate level
Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner
Good math aptitude and the ability to work accurately with numbers are essential

Manager of Credit & Collections Resume Examples & Samples

Improving and maintaining company KPI’s at an acceptable level
Manage a monthly receivable base of $75 million and set and review credit limits on new and existing customers
Negotiate and manage annual contracts
Recommend and initiate system enhancements and upgrades
Assist with the current system conversion
Serve as the company liaison with outside collection agencies and bankruptcy courts
Create and distribute reports to staff and senior management
Manage the AR process for several acquisitions

Credit & Collections With Slovak Resume Examples & Samples

Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy
Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
Support and be backup for other collectors associates
Liaise with the credit & collections team lead about all credit issues
Keep accurate and up to date logs of individual customer information
Languages: Native Czech or Slovak and Excellent Hungarian
Studies: Preferable Business Administration or Economics
Experience Required: Handling high levels of incoming calls activity, preferably in the area of Credit & Collections
Knowledge Required: Understanding of customer accounts and general business workflows

Credit & Collections Spec Resume Examples & Samples

Ensure timely resolution of invoice discrepancies, which may involve utilizing standardized procedures, contract analysis, policy interpretation and some advanced skills. May contact other internal departments or external customers to resolve issues
Ensure timely and accurate processing of payments that are received for customers paying by credit card, according to guidelines. Perform ad hoc research for customer disputes pertaining to credit card payments
Review customer returned goods information against company policy, processes and contracts to determine if credit is appropriate. Issue credits and rebills as needed
Run Order Hold Report 6 times per day, working collaboratively with the Collector and Credit Analyst to hold, cancel or release the order, based upon the documented process
Manage the Credit & Collection email box, ensuring that the email is forwarded to the proper individual / team, if it is not for work that is completed by the team
Manage daily reporting for failed email and fax communication, perform due diligence to identify the proper contact information and update said information in the system
Partner with the team and/or management to ensure that all procedures are current and posted appropriately
Maintain records on account activities to be used in monitoring and reviewing credit files
Prepare required reports. Input data and generate the reports
Provide Credit & Collections with general administrative support when needed
Position requires strong analytical/problem solving skills
Excellent attention to detail and accuracy are essential
Position requires excellent organizational skills, and ability to work in a fast paced environment within designated time constraints to maintain service levels
Knowledge of the business, products and sales structures is extremely helpful
Advanced skill set in the following systems preferred: Microsoft applications and JD Edwards
High school diploma or equivalent required. Some college coursework preferred
Must be flexible and able to work well under pressure in a team environment
Three years of credit/collection experience preferred

Credit & Collections Resume Examples & Samples

Experience in identifying and retifying gaps in processes to mitigate financial risk, providing analysis, trend evaluation, and reporting designs required
Experience in leading teams, providing analysis, trend evaluation, development of data tools and reporting designs required
Experience with data mining and business analysis
Must have excellent communication, presentation and organizational skills with the proven ability to prepare and present effective reports and presentations to senior management
Advanced and proven Excel skills, including export, manipulation and creating and maintaining macros is required
SQL or programming experience desired
Must have experience in computer use and proficiency in software applications
Experience partnering with leaders in other functional areas to drive change and improvement
Must have strong attention to detail and the ability to multi-task, work independently through obstacles, work on multiple projects and prioritize as required

Lead Credit & Collections Administrator Resume Examples & Samples

Assist in overseeing daily Credit and Collections operations, activities and provide initial guidance to staff on customer questions or concerns
Maintain Aged Trial Balance and Collection Queue of Top Revenue Accounts
Review Aging Trial Balance and collection weekly, identify area of focus, and provide recommendations to management
Assist management with monthly Daily Sales Outstanding (DSO) and Accounts Receivable analytics
Distribute daily unapplied cash reports to appropriate team members and monitor activity for progress
Review customer credit line and recommend changes to management
Monitor and review of credit risk clients with management
Assist in the review of Credit Hold Requests and initiate credit hold process following proper review and approval from management
Review and approve of staff requests to write off minimal balances to Pricing or Client Relations as appropriate and maintain related compliance to SOX and SOP
Work with staff and internal Sales Department to investigate and resolve client disputes
Identify, recommend and implement techniques to improve productivity, increase efficiencies, and maintain state-of-the-art practices
Provide training and coaching to existing and new staff members
Adhere to all SOPs associated SOX controls
Perform all other related duties as assigned
Education: Associate’s degree (A.A. /A.S.) or equivalent in Accounting or related discipline
Experience: Four to six years related experience
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
Other: Proficiency in desktop office software required. Experience utilizing SAP and Excel

Credit & Collections Rep Resume Examples & Samples

High School diploma required, Bachelor’s Degree highly preferred with 2-4 years of experience in applying hands-on knowledge in credit and collections and deduction management
Solid understanding of Billing, AR, and Credit and Collections procedures
Strong knowledge of Microsoft Office necessary, especially Excel, Word, and Outlook
Experience with SAP and web based applications preferred
Understand and support the “order to cash” process
Solid negotiation and problem solving skills
Ability to handle confidential financial information appropriately
Strong organizational and customer service skills
Ability to positively and comfortably handle and prioritize multiple tasks in a fast-paced environment with focused attention to detail
Self-motivated positive team player with ability to interact with individuals at all levels
Ability to make independent decisions in accordance with company policy
Basic analytical skills and the ability to propose positive business solutions to problems
Ability to work flexible hours as needed, including overtime
Ability to travel occasionally
Ability to uphold safety standards, participate in continuous process improvement on the job, and follow our manufacturing best practices
Ability to get along with others, be punctual, and follow instructions
Ability to follow Keurig Green Mountain policies and procedures as well as our operating principles

Credit & Collections Administrator Resume Examples & Samples

The follow-up and collections on past due AR to maximize cash flow while minimizing bad debt
Achievement of quarterly and fiscal year end collection targets to achieve assigned KPI’s
The successful interaction with internal and external customers to resolve customer payment issues
The active participation and attendance of meetings to develop collection strategies to resolve past due trade AR customer payment issues
Gathers financial, operational and credit information to assess customer credit worthiness
The analysis of financial statements (including ratio and trend analysis), the review of D&B and CRM reports along with any other information related to the credit analysis
The preparation of the customer credit summary, analysis, and credit limit recommendation for amounts > then assigned credit authority for the Senior Credit and Collections Analyst and Credit and Collections Manager
The timely and proper releasing of orders on credit hold with approved guidelines
Interacts with both external and internal customers professionally and amicably
Manages customer complaints to resolution
REQUIREMENTS
Bachelor’s Degree, in finance, accounting, or business related field
2-4 plus years’ experience in commercial credit and collections
Strong work ethic in a fast paced environment with an emphasis on accuracy and attention to detail
Experience utilizing Microsoft Office Suite, intermediate level skills with Excel preferred
Experience with Oracle or equivalent ERP system preferred
Prior project experience preferred

WW Credit & Collections Resume Examples & Samples

Lead the Credit & Collections Team to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements
Reinforce a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations and Senior Leadership
Optimize diligent cash collection, portfolio management, and credit management by ensuring accurate collections processes and timely billing practices
Prepare financial audit schedules and establish bad debt allowance
Perform financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas
Establish quarterly aging, cash and DSO goals and monitor forecast vs. plan
Ensure compliance with appropriate credit policy and regulatory requirements
Benchmark internal processes against best in class and lead team accordingly to improved performance and/or cost savings through budgeting and control
Keen ability to keep pulse on all financial aspects relating to Credit, Collections and Accounts Receivable, and be able to work as a hands on Leader when necessary
Ability to develop talent and continually build teams for future success while ensuring accountability
Ability to think strategically, act operationally, manage risk and align future direction with priorities
Bachelor’s Degree, preferably in Business, Accounting or related field

Lead, Credit & Collections Resume Examples & Samples

Manage defined Accounts Receivable portfolios and execute designated collection strategies
Use proactive collection strategies to protect the Company’s financial assets by minimize risk of loss to bad debt
Minimize delinquency and manage DSO in accordance with corporate guidelines
Perform customer payment and application analysis designed to drive advanced collection results
Review orders on credit hold and follow strict communication protocol to ensure issues are resolved in accordance with established SLA
Investigate chargebacks via root cause analysis and resolve with internal or external customers
Authority to grant credit limits as defined by credit limit and approval matrix and approve credit/debit memo requests
Other tasks and responsibilities as assigned
Bachelor’s Degree preferred in finance, accounting or relevant discipline, or equivalent combination of education and or experience
Must have a minimum of 3 – 5 years serving in a leadership or management support capacity
Must have relevant experience with at least 8 – 10 years of Accounts Receivable and Collections experience
Oracle or similar ERP experience required
Cognos experience nice to have
Project experience a plus
Skilled communicator, written and oral, with the ability to effectively negotiate
Ability to quickly build effective and lasting customer relationships
Deep understanding of credit and collection policies and principles
Leadership skills with strong attention to detail
Demonstrated conflict management and issue resolution abilities
Intermediate Excel and Word experience
Equivalent combination of experience and/or education may be considered

Credit & Collections Resume Examples & Samples

An engaging 10-12 week internship program
Get paid an hourly rate while earning academic credits (if available through your college)
Participate in "Lunch and Learns" to develop professional skills
Work in a fun, casual environment that encourages teamwork
At the end of the summer, you'll have the opportunity to present what you've learned!

Credit / Collections Intern Resume Examples & Samples

Develop broad understanding of values, beliefs, and processes required with the Financial Services organization and the sales offices
Make collection calls on outstanding accounts receivable
Provide phone support by handling incoming calls from Trane sales offices and Trane customers on a variety of items
Email/fax invoice copies and account summaries to customers
Reconcile customer accounts by applying customer payments, process account-maintenance requests, and work with internal and external customers as needed to collect information
Interact with internal and external customers, which requires a variety of forms of communication
Request tax exempt forms
Complete waivers of lien
Develop basic knowledge of credit risk assessment and receivable quality in the construction industry
Run D&B reports and call for credit references as needed
Sophomore or junior full-time student status in a 4-year program with business major required
This position requires the ability to work a minimum of 20 hours a week during the semester and 40 hours during the summer months
Must be PC literate and proficient with MS Word and Excel
Must be detail conscious, responsible, and dependable
Must exhibit a solid professional business image with a team player attitude

Credit & Collections Representatives Resume Examples & Samples

Communication with customers daily with focus on delinquent accounts through inbound and outbound phone calls, emails and written communication; and negotiate various payment arrangements
Contact customers by investigating all possible sources of information and efficiently process payments and credit card transactions to ensure timely recording of Accounts Receivable
Research chargebacks, recommend solutions and manage disputes through appropriate external customer channels and internal department communications
The successful candidate will determine when account maintenance is necessary, make appropriate changes to minimize risk and facilitate sales adjustments and drive to resolution
Requires reporting account status to management and ensure accurate cash forecasting
Other Duties & Responsibilities

Credit Collections Resume Examples & Samples

Assertiveness, consultative, facilitation and meetings management, influencing, presentation skills, negotiation and problem solving skills
Also required understanding of compliance, security awareness, and service delivery
Must be focused and results-oriented/achiever

Specialist Credit & Collections Resume Examples & Samples

Collect delinquent balances from current residential and C & I customers by: locating and contacting customers by phone and mail; making payment arrangements on active or final collection accounts; selecting accounts for field collection; answering inquiries / requests
Collect unpaid balances on final accounts by: locating and contacting customer by phone or mail; working with collection agencies; making payment arrangements and adjustments on final and active accounts; resolving customer inquiries / disputes; debiting / crediting a transfer from one account to another
Perform specialized job tasks such as: representing Xcel Energy in conciliation court; processing bankruptcies; maintaining radio communication with Field Reps; processing refunds; processing claims for damage to Xcel Energy property
Work on specialized projects such as: serving on task forces, committees and project groups; evaluating and certifying check-offs
Provide technical assistance to other Xcel Energy employees and departments
Train customer account trainees / other employees by demonstrating and teaching correct procedures

Administrative Assistant / Credit Collections Resume Examples & Samples

Increasing managers’ and sales professionals productivity (answering telephones, interacting with clients, editing presentations and proposals, entering sales orders)
Completing administrative processes (filing, correspondence, data entry, expense reports)
Maintain weekly station scheduling to assure all information is current and correct
Ensures corporate collections and charge-off policies and procedures are followed
Perform in-depth analysis of collections and outstanding payer balances
Responsible for collection calls
Review and reconcile processing systems to ensure accurate accounts receivable reporting
Prepare and present all applicable monthly accounts receivable management reporting
Act as liaison to any contracted external agencies to improve department compliancy and collections

Mgr, Credit & Collections Resume Examples & Samples

Reviews collection reports to ascertain the status of collections and outstanding balances; audits delinquent accounts considered to be uncollectable; and ensures maximum efforts have been taken before assigning bad credit status to accounts. Acts as direct contact with vendors, outside collection agencies. Duties include all relationship management with vendors
Works cross-functionally with other areas to ensure consistent business operations and field contractor processes. Prepares activity reports, financial position forecasts, and reports required by regulatory agencies
Evaluates the effectiveness of current collection policies and procedures
Reviews analysis of activities, costs, and operations; forecasts data to determine department or division progress toward stated goals and objectives
Plans and organizes workflow for non-pay and collection procedures. Maintains services, performs soft disconnects, or ensures that the services continue. Ensures the phone/online services are not impacted for the customers that post-date their payments
Monitors and develops projects and action plans
Oversees invoicing from vendor ensuring timely payments and resolution of field issues
Consistent exercise of independent judgment and discretion in matters of significance

Team Leader Credit & Collections Resume Examples & Samples

Monitoring on daily basis the staff performance and ensures meeting their individual objectives and perform to establish standards
Recognize and reward individual and team level achievements
Minimize Customer issues and concerns proactively
Build strong communication and close working relationship with the key stakeholders
Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs
Identify training, coaching opportunities and needs for all team members
Ensure the full understanding of the existing company policies among employees
Drive standardization and productivity improvement within the team
Share best practices across teams
Build capabilities within the team
Attend meetings, give presentations and participate in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems
Supervision of team performance – coach, support and appraise
Act as point of contact for all process/people related escalations
Follow Collections established strategy to achieve the set-up targets

Credit & Collections Intern Resume Examples & Samples

Drive working improvement by ensuring terms adherence and collection efficiency
Identify customer short payments and reconcile open balances and disputes
Transmit statements and documents to ensure timely payments according to payment terms
Assist with credit analysis, weekly cash forecasting and credit inquiries
Perform all activities within the scope of the MAS

Director, Credit & Collections Resume Examples & Samples

Department liaison between to CX and CARE
Handles all Credit & Collection related executive escalations
Ownership of audits and processes related to customer account activity including
Billing Disputes
Develops and implements strategic plans to improve NPS and the customer experience related to credit & collections policies and procedures
Manages the derogatory terms process to prevent the possibility a customer's name (or other account fields) is changed to an undesirable term
Manages the monitoring and reporting on the customer dispute process as defined by the FCC (Consent Decree October 2016)
Serves as department representative on customer experience related committees and development projects
Develops and implements strategic plans for the department, and markets the expertise of the departments as a collective resource
Manages usage of outside collection agencies and attorneys to control expense and collection costs; determines to what extent litigation proceedings should be utilized; negotiates settlements where appropriate
Determines if records are complete to proceed for collection and/or litigation; determines most appropriate collection strategy considering size, age and type of account
Produces credit exposure reports; reviews quarterly updates of credit exposure and credit-impaired transactions for the Credit Committee and Board of Directors report
Ensures compliance to all federal and state Fair Debt and Collection laws
Consistently exercises independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
Generally requires 10+ years related experience
Previous Experience in a Senior Manager to Senior Director level role

Rep, Credit & Collections Resume Examples & Samples

Researches disputed delinquent account balances, correcting any errors, including misapplied payments or overpayments. Analyzes questionable sales and processes bankruptcies
Reviews assigned account records to determine which customers must be contacted for collection of overdue accounts. Researches and investigates customer issues, ticketing issues, and customer issues submitted to the departmental email box
Maintains credit history file on all accounts and maintains records to document collection efforts. Performs QC for bad debt on installs
Posts checks received daily and maintains a running record of unpaid invoices
Manages administrative function of assigned accounts by auditing updates to Change of Address and purging records of deceased customers
Keeps up-to-date on applicable state and federal laws regulating collection activities

Credit & Collections Team Member Resume Examples & Samples

Perform analysis of financial statements to assess the credit risk and viability of potential and existing clients. Establish customer credit limits in accordance with McClatchy guidelines
Review past due accounts with management on a weekly basis. Initiate service shut offs and reinstatement actions where appropriate
Monitor credit queues in AdBase and comply with all releasing deadlines across multiple properties
Perform accounts receivable collection activities credit in accordance with Corporate policy and procedures. Includes contacting customers regarding past due invoices, sending dunning letters, etc
Partner with team members to develop and improve billing disputes and collection work flows, and identify areas of opportunity for system improvement and automation
Collaborate with internal and external stakeholders to ensure collection on accounts and/or dispute resolutions in a timely manner
Perform monthly reporting of key metrics to monitor success and adjust strategies when appropriate
Perform month end reporting for closing and RCTS
Perform analysis to identify issues negatively impacting customers. Collaborate with management and process stakeholders to develop and implement solutions
Negotiate customer settlement and payment plans with the appropriate authority
Recommends accounts receivable for bad debt write-offs and placement for third party collection agencies
Manage relationship with outside collections agency. Track progress of agency, manage reporting of recoveries
Bachelors degree in accounting or related field
At least 5 years experience directly related to the duties and responsibilities specified
Leadership experience is a plus
Making sound, independent judgments within established policies and procedures
Proficiency in Windows and MS Word and Excel is required. MS Access, MS PowerPoint, and Query writing would be a plus
Good working knowledge of AdBase billing systems and functions, as well as general accounting functions. Proficiency in using PeopleSoft, would be a plus
Organizing one’s work, setting priorities and meeting critical deadlines
Ability to work collaboratively in a team environment
Ability to deal effectively with individuals from diverse backgrounds
Risk-taking, initiative and innovation -- Takes risk within the scope of his/her empowerment. Acts effectively with incomplete information when necessary. Continuously looks for new and/or non-traditional approaches to improve personal and team effectiveness. Makes things happen and moves quickly, while keeping a focus on quality
Work style/learning -- Manages multiple tasks and new work demands efficiently and effectively. Quickly applies new ideas and technologies to changing work demands. Learns from experience to improve performance and effectiveness
Teamwork -- Personally models desired values, behaviors and work practices for the team. Collaborates with team members to establish and track the team’s mission, goals and plans; involves others in decision making
Customer orientation -- Develops partnerships with internal and external customers to identify and understand their needs. Responds quickly to changing customer needs. Develops ways to measure whether customer needs are being met
Accountability -- Acts with integrity in all business transactions. Lives up to commitments. Keeps others informed if commitments cannot be met. Takes personal responsibility for mistakes and omissions and develops ways to avoid repeating past mistakes

Credit & Collections Spec Resume Examples & Samples

1) Perform collection activities to ensure account is paid according to contractual payment terms. This involves ensuring accurate billing and prompt collection
2) Resolves customer questions, complaints, and requests that may be varied and complex. Resolution may involve applying advanced knowledge and interpreting policy. May contact other internal departments or external customers to resolve issues
3) Maintain records on account activities to be used in monitoring and an analyzing credit files
4)Responsible for releasing orders
5)Follow the defined escalation processes
6) The position requires heavy customer contact via phone calls, emails, voicemail, that will ensure the correct actions to collect the past due
7) Meeting monthly past due goals and call queue goals
1) Understanding of software in a Windows based environment and mainframe applications
2) Strong organizational skills and the ability to prioritize multiple tasks are required
3) Demonstrate strength in communication (both written and verbal.)
4) The ability to apply and adapt procedures and knowledge to solve problems is required
5) Must be able to work in a fast paced environment and operate within designated time constraints to maintain service levels
6) High school diploma required and some college is preferred
7) Minimum of 3 - 4 years in Credit and Collection

Senior Credit & Collections Administrator Resume Examples & Samples

Contact customers with delinquent accounts, initiating appropriate action and maintaining collection records
Initiating appropriate follow-up action on payment arrangements and timelines
Communicates with customers, salespeople, branch managers and all other involved parties to analyze and resolve credit disputes and issues
Monitoring the A/R aging with weekly reporting to credit & collections management
Review and reconcile customer accounts for payment or billing discrepancies
Monitoring of past due accounts beyond credit terms and within adherence to credit policy
Month end aging reports with notes for bad debt reserve calculations
Analysis and calculation of adjustments, missed discounts, finance charges, and others at customer level following corporate policies and guidelines. Must maintain full knowledge of corporate organization to efficiently assist customers to meet their needs
Perform accounts analysis and reconciliation in order to maintain accuracy and integrity of customer’s accounts
Responsible for statements validation for monthly regression and production. Maintenance of statements flags
Encourage customers to access statements electronically through Essilor’s Green Initiative program
Perform special accounts receivables projects as needed
Assisting Finance Customer Care Department with timely closing of unresolved tickets
Performs other special and time sensitive projects as assigned by Supervisor
Two years experience in shared services credit and collections required
Prior experience in cash application, customer analysis required
Prior experience in customer service or sales preferred
Good working knowledge of Oracle, Microsoft Excel and Microsoft Word a must
Prior account reconciliation experience required
Excellent communication skills, detail oriented, organized
Customer service oriented,
Business to Business collections, soft collection approach
Teamwork oriented
Proven ability to handle multiple tasks effectively and meet deadlines
Proven ability as team leader of a high volume accounts credit & collections department

Credit & Collections Rep Resume Examples & Samples

Excellent written human relations and influencing skills. Proven ability to handle customer conflicts with tact and diplomacy
Excellent listening and comprehension skills and ability to deal with difficult customer concerns in a positive, courteous manner
Computer skills necessary to input and retrieve customer information from Customer Information System (CIS) and ability to operate general office equipment
Strong keyboarding and computer navigation skills, including proficient use of Microsoft Office Suite applications
Ability to maintain confidentiality of corporate data

Mgr, Credit & Collections Resume Examples & Samples

Analyse customer financial statement information to determine credit worthiness and to establish credit lines for new and existing customers
Consolidate A/R results from various Kraft Heinz business units for monthly reporting
Manage forecasts for the annual contract. This includes consolidating information from various business units, comparing submitted forecasts to actual results and identifies opportunities for improvement
Automate the credit approval process through creation of an on-line approval process
Responsible for coordination of activities across various functions within Kraft once notification has been received that a customer has file bankruptcy to minimize losses
Partner with other functions within Kraft and representatives from the buyer or seller of the company involved in the transaction to align expectations

Junior Credit & Collections Resume Examples & Samples

Good working knowledge of JD Edwards (desirable),and MS office, especially Excel, and the ability to learn and adapt to new software technologies
Ability to work well under pressure with a well-developed sense of urgency and follow through
Ability to develop and maintain professional working relationships with co-workers and peers as well as internal and external customers
Ability to adapt to an ever-changing environment which requires flexibility, especially around processes (which are subject to change and which can include work on public holidays, weekends and some late evenings)
Ability to work unsupervised and use own initiative and to make a discretionary decision based on own research
Initiative to take on additional responsibilities geared towards professional growth and development

Credit & Collections Resume Examples & Samples

HS diploma/GED required
Demonstrated success leading a team of employees
3+ years Credit & Collections experience
Handling inbound calls in a fast-paced environment
Computer experience in Word and Excel
Effective verbal communication skills
Working successfully in a team environment

Director of Credit / Collections Resume Examples & Samples

Develop and drive strategic change against an uncertain economic landscape
Provide leadership and day to day management of front line Team Leaders and Specialists servicing our card members in a highly competitive environment
Drive results for the business in all key areas relative to the Company’s constituents
Serve as a liaison on collections related strategies as they affect Risk, Card member Services and Operations Support
Drive collections effectiveness strategies ensuring competitive advantage
Be prepared to assume responsibilities which result from Credit’s footprint extending to multiple sites
Ensure all administrative aspects of the business are supported as they relate to employee satisfaction and development, performance management, quality, control and compliance, metrics and compensation
A minimum 5+ years management experience leading teams in a fast paced, highly competitive environment
Proven thought leadership with a superior ability to drive results and strategies
Strong understanding of the financial services or related industry – specifically Credit and/or Recoveries
Demonstrated leadership skills working across geographies
Exceptional ability to build high level relationships with Business Partners/Executives having the proven skills to lead, develop and influence
Success in driving projects to completion under the constraints of tight timeframes
Strong ability to motivate, coach and develop front line and support professionals
Demonstrated ability to analyze collections strategies and see developing trends
Keen understanding of the full range of risk profiles and total lending spectrum
Track record of integrity, innovation and overall excellence

Credit & Collections Hub Manager Resume Examples & Samples

Directs and controls activities within a sub-region or Region
Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers
Manages employees and teams of employees up through the Manager 1 level, by setting and monitoring performance goals and objectives, allocating resources and staff, and ensuring timely and effective delivery of credit decisions and collection issue resolutions
Ensures that metrics for individuals are aligned with corporate objectives and identifies talent to develop
Dialogues with employees (up to executive level) at other internal organizations to resolve issues, particularly the issues that are causing non-payment
Negotiates with high value and high risk customers (up to partner and upper level management) regarding contracts and payment structures or to collect customer payments
Resolves issues with high value and high risk customers
Proposes and implements structural changes for the organization that will make it more efficient
Authorizes high-value write-off and credit grants
Represents credit job family across organizations internally and externally
First level university degree with a focus in business or economics; advanced degree in business preferred
Typically 10+ years of experience in a credit or collection function
Typically 5+ years of supervisory experience
Content master in the field of credit or collection with a strong systematic knowledge of accounting principles and internal processes and standards
Excellent team management and people development skills
Excellent and in-depth understanding of credit, finance, and risk mitigation tools
Superior negotiation and relationship building skills
Superior ability to plan and prioritize
In-depth knowledge of economic and political environment
Excellent conflict management skills

Credit & Collections Administrator, Senior Resume Examples & Samples

Evaluate requests for credit and review related third party credit data to establish credit limits and payment terms
Train and communicate credit related policies and procedures to company personnel
Ownership for a regional territory collections of customer accounts receivable balances including managing the dunning and demand letters
Manages accurate credit and collections files including customer related collection notes
Negotiate customer disputes to resolution and documents root cause
Achieves quarterly cash and aging goals for assigned territories
Uses credit and maintenance holds where needed to ensure timely collections and minimize bad debt
Provides customer driven focus and develops positive relationships with internal and external stakeholders
Take an active collaborative role in cross functional team projects to assist in driving quality improvements, processes, and initiatives

Credit & Collections Resume Examples & Samples

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Accountable for reducing delinquency for assigned accounts
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with dealers and sales
Weekly and monthly reporting to direct supervisor
Monthly Delinquency notices
Processing monthly credit memos and the appropriate reporting
High volume phone calls to assigned delinquent customers
Manage customers on the shutdown report
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to dealers and sales
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics
3-5 years High Volume corporate Collections experience
Strong attention to detail, goal oriented
Experience with QuickBooks a plus
Commitment to excellent customer service
Ability to prioritize and manage multiple responsibilities

Credit Collections Resume Examples & Samples

Stable employment record
Ability to maintain outstanding attendance at all times
Schedule flexibility to work 40 hours per week including days, evenings and weekends
Ability to effectively communicate in a respectful and assertive manner
Willingness to submit to and pass E-Verify and background check
Ability to feel comfortable sitting for most of an 8h shift
Excellent computer abilities to navigate our care systems, as well as the Windows environment
Ability to negotiation payment
Basic data-entry and typing skills
Basic mathematical abilities
Previous collections, call center or sales experience
Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k)
Alliance Data is an Equal Employment Opportunity employer
Alliance Data participates in E-Verify

Credit & Collections Intern Resume Examples & Samples

Strive to consistently meet or exceed monthly forecast collections for assigned regions and area of responsibility
Contact customers, (internal and external) as described by ESC Policies and Procedures
Identify dispute as defined by ESC and enter into the system
Work with the management team to reduce significant dollars at risk and improving forecast goals
Responsible for making a minimum of 35 out-going calls per day
Prepare monthly reports on the status of credits issues within assigned collection region
Manage and maintain all customers within the assigned collection region
Responsible for maintaining close working relationships with both outside customers and ESC management
Work with management to ensure past due dollars are being reduced
Keep management informed of potential accounts for bad debt
Responsible for preparing accounts for collections

Credit & Collections Director Resume Examples & Samples

Establish credit and collection policies procedures to ensure best industry practices
Ensure credit and collections policies are monitored and compliant with SOX to maintain an effective internal control environment while mitigating loss risk
Oversee and ensure sound credit decisions company-wide
Lead the credit and collection teams with a strong emphasis on motivating, mentoring and developing, as well as process improvement and execution
Analysis and reporting of department metrics include utilization, adherence to credit and collection policies and procedures to gain efficiencies and meet targets and goals
Implement or leverage credit agencies and other application tools to optimize output
Manage the workflow and portfolios to drive risk and days in receivables reductions and measure progress
Consistently focus on optimizing customer experience and employee performance
Identify, develop, implement and execute needed initiatives
Bachelor’s degree preferably in Business, Finance or Accounting
Minimum of 5 years of director level experience
Previous experience with both credit and collections
Proven Leadership skills with an emphasis in performance management
Proven ability to lead large team efforts to set and meet key targets and goals
Independent decision making skills
Strong Microsoft Office Skills for analytics and presentations
Knowledge of Great Plains or Bectran preferred, but not required

Credit & Collections Spec Resume Examples & Samples

Ensure Trading Partners are paying according to contractual payment terms
Meeting target goals established for Past Due and Items > 120 day on a monthly basis
Ensure timely resolution of disputes, according to contractual agreements or standard Terms &Condition’s, following documented Standard Operating Procedures
Processing credit and rebills, for various situations, timely and accurately
Creating customized monthly AR reporting for the Trading Partners
May be responsible for facilitating AR meetings between Baxter and Trading Partners
Responsible for processing a daily upload of returned products for credit, utilizing JDE, Excel, and Access
Responsible for maintaining proper documentation related to AR, in accordance to corporate guidelines, for internal and external audits
Collaboration with the following individual(s) or teams: Customer Service, Channel Operations, Trade Relations Managers, EDI, Customer Master, Warehouses and Third Party Logistic companies
Partner with team and/or management to ensure all procedures are accurate/updated
Continuously seeking opportunities for process improvement
Demonstrate an ability to provide Trading Partner and internal customer with superior service and a high level of satisfaction
Strong verbal and written communications skills are required
Demonstrate excellent attention to detail, problem resolution skills, and accuracy
Effectively prioritize multiple tasks
Demonstrate strong interpersonal skills and ability to work in a team environment
Expertise in working in the Microsoft application and must have an aptitude for working in web based applications
JD Edwards system knowledge, a plus
Bachelor’s degree is preferred

Credit & Collections Specialst Resume Examples & Samples

Call customers regarding past due balances
Resolve issues, disputes, and unauthorized deductions
Various other projects and duties as assigned
Two + years of previous credit and/or collections experience (business to business)
Strong verbal and written communication skills, along with solid professional telephone etiquette

Credit & Collections Spec Resume Examples & Samples

Enables the implementation of systems and business processes with comprehensive consideration of user requirements, system integration, project scope and timelines
Understands internal business operations in order to develop solutions to drive decision making
Elicits requirements by using interviews, document analysis, requirement workshops, business process descriptions, business analysis and task and workflow analysis. Formally documents requirements and manages approval process
Critically evaluates information gathered from multiple sources, identifies gaps, reconciles conflicts, and decomposes high-level information
Manages project timelines and priorities and drives team and self to meet established deliverables
Assists in the development of business cases, project charter, roadmaps, and prioritization of initiatives
Identifies areas for improvement. Develops, analyzes and reviews new and existing business processes, specifying requirements and identifying solutions which scale while insuring compliance is not compromised
Performs testing (SIT, UAT etc.) for key projects and on-going deliverables including identification and documentation of use cases, test scenarios and test scripts
Develops training material, process documentation, change management communication and material
Partners with and coordinates cross-functional review, discussion and communications
Works with various teams within IT, including development to ensure comprehension and feasibility of requirements
Operational experience from a functional perspective within Order to Cash
Ability to apply best practice solutions
Contributes to the development of innovative ideas
Works under consultative direction and pursues course of action to achieve desired results. Must be able to work independently with minimal direction
Solid appreciation for the importance of internal controls, as well as reporting requirements
Must have strong analytical skills to identify and interpret potential business process issues and problems. Strong problem solving skills
Strong project management skills in order to organize and implement business process solutions; ability to track and document project deliverables
Exhibit ownership of tasks and see them to closure. Self-starter, able to learn quickly and to multitask in a fast-paced environment
Ability to make quick, well-informed decisions to avoid project delays
Excellent attention to detail yet ability to understand the big picture
Results-driven individual who does whatever it takes to succeed and loves a challenge
Bachelor's degree or equivalent (Business, Accounting, Computer Science or related field preferred)
Six Sigma a plus
A minimum of 5 years’ experience in business analysis or similar type role
Strong analytical and judgment skills
Experience with ERP systems (SAP required)
Must have excellent written and verbal communication
Experience in business process consulting environment, implementing enterprise systems desirable

Manager of Credit & Collections Resume Examples & Samples

Pull and evaluate business credit reports
Help develop sound, acceptable credit policies
Develop expertise at all levels of credit, collections and cash apps
Assist with technology implementation, including project planning and management
Help train and coach team members
Bachelor's degree. Major in finance or accounting preferred
5+ years credit and collections experience with 3+ years in management

Credit & Collections Rep Resume Examples & Samples

Chasing customers by phone and email/letter for outstanding invoice payment
Research, code and post cash receipts, and utilize reports to identify needed clearings
Research and reconcile unallocated cash
Help update procedural manuals and train associates on departmental processes and procedures
Ability to prioritize while paying great attention to detail
Ability to work independently or in a team environment
Critical thinking, analytical and negotiating skills
Ability to multi-task and respond to change in a fast paced environment
Strong oral and written communication skills with attention to detail
SAP/Oracle/Collection System experience preferred
Excel experience
Computer System knowledge

Mgr, Credit & Collections Resume Examples & Samples

Bachelors degree, finance or other related field
4 or more years of collections experience required
Experience working with Canadian accounts preferred
Experience in financial analysis and problem solving skills
Possess critical thinking, analytical problem solving skills with ability to interpret data
Ability to demonstrate initiative and manage multiple priorities
Strong inter-personal and communication skills
SAP and excel experience

Director of Credit & Collections Resume Examples & Samples

5+ years of relevant experience
Prior experience with large ERP systems
Experience working in either distribution or retail preferred

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Credit & Collections Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

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15 Credit & Collections resume templates

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Credit Collections w / French Resume Examples & Samples

Credit & Collections Resume Examples & Samples

Credit & Collections Resume Examples & Samples

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Credit Collections Lead Resume Examples & Samples

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Credit & Collections Resume Examples & Samples

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Rep, Credit & Collections January th Class Resume Examples & Samples

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Rep, Credit & Collections Resume Examples & Samples

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Director, Credit & Collections Resume Examples & Samples

Director, Credit & Collections Resume Examples & Samples

Credit & Collections Resume Examples & Samples

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Credit & Collections Resume Examples & Samples

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Director, Credit & Collections Resume Examples & Samples

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Credit Collections Rep Resume Examples & Samples

Dir, Credit & Collections Resume Examples & Samples

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Manager of Credit & Collections Resume Examples & Samples

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Credit & Collections Resume Examples & Samples

Lead Credit & Collections Administrator Resume Examples & Samples

Credit & Collections Rep Resume Examples & Samples

Credit & Collections Administrator Resume Examples & Samples

WW Credit & Collections Resume Examples & Samples

Lead, Credit & Collections Resume Examples & Samples

Credit & Collections Resume Examples & Samples

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Credit Collections Resume Examples & Samples

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Mgr, Credit & Collections Resume Examples & Samples

Team Leader Credit & Collections Resume Examples & Samples

Credit & Collections Intern Resume Examples & Samples

Director, Credit & Collections Resume Examples & Samples

How to Make
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