Mortgage Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the mortgage job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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G Bednar

Guadalupe

Bednar

70648 Hagenes Isle

Boston

+1 (555) 145 7557

70648 Hagenes Isle

Boston

Phone

p +1 (555) 145 7557

Experience Experience

New York, NY

Mortgage

New York, NY

Rath-Heaney

New York, NY

Mortgage

Oversee and monitor weekly performance standards, coaching routines and development plans for Residential Lenders and Producing Sales Managers
Manager the document management system to show only relevant documents and correct names
Assist Manager with goal setting
Associate will be obligated to work either one extra night shift or 4 hours of mandatory overtime as determined by the Collection Manager
Assessing the customer feedback, evaluating areas of improvements & working on critical feedback
Create specific targets with internal referral partners to grow and improve loan volume and client satisfaction
Provide advice in the completion of processes within established guidelines and procedures

Dallas, TX

Mortgage Administrator

Dallas, TX

Krajcik, Dare and Rippin

Dallas, TX

Mortgage Administrator

Maintain or improve on personal and team performance targets
To work with Jelf providers and clients and maintain accurate data e.g. membership/products and services information/claims/financial data
Working closely with Head of Sales to; discuss any performance issues, pipelines etc
Checking of Management Information
Working closely with Head of Sales to discuss any performance issues, pipelines etc
Working with clients, including; handling any queries regarding fees and chasing of fees, taking payment over the phone
Liaising with the Mortgage Consultants with regards to completed leads from negotiators and updating Lead Manager

present

Phoenix, AZ

Mortgage Production Manager

Phoenix, AZ

Towne-Orn

present

Phoenix, AZ

Mortgage Production Manager

present

Work with the Training Manager to ensure the thorough training of loan officers and assist in the development of all necessary system related training programs
Monitors and manages branch performance and reports findings to Senior Management
Proactively develops and maintains a good relationship with other lines of business within the bank and with external referral sources such as Realtors and Builders
Functions as the primary contact for external organizations such as the local Board of Realtors, the local Builders Association and the local Mortgage Bankers Association
Makes sales calls on potential or existing customers as established in Regions marketing plan to develop new business or retain existing business
Communicate with the branches to handle inquiries and/or problems as they arise, and oversee the implementation of corrective action to ensure problems do not recur
Manages and/or supervises a group of originators and assist in the recruiting and development of the Originators within the Region

Education Education

Bachelor’s Degree in Business

University of North Texas

Bachelor’s Degree in Business

Skills Skills

Expert on product knowledge Expert knowledge of the US mortgage industry and competitive environment - or ability to learn quickly
Strong processing skills with great attention to detail and accuracy
Good communication and presentation skills.Strong analytical, planning and organizational skills with the ability to multi task and prioritize effectively
Good knowledge of departmental systems and applications
Good knowledge of standard desktop applications used by the business unit
Strong negotiator and solid influence management skills
Good knowledge and understanding of the business unit’s key products and services, processes and controls
Securities processing knowledge, including Agency Mortgage-Backed Security type securities with a broker/dealer or similar institution
Computer literate and strong familiarity with credit financial analysis techniques/tools
Ability to work independently using the knowledge set to review, research, analyze and respond to all third party investor QC, documentation and repurchase requests

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Mortgage Correspondent Loan Rep Resume Examples & Samples

Minimum 3 years mortgage banking experience
Requires thorough understanding of the loan origination process and excellent sales and communications skills
A thorough understanding of the mortgage industry and a proven track record in strong sales results
Strong relationship sales skills required

Mortgage VP-product & Platform Resume Examples & Samples

Coordinate with global partners to redefine the Mortgage operating model, across regions
Define and build the Mortgage product palette, tailored to various client and regional needs
Ensure compliance with internal policies and external regulations
Measure the business impacts of enhancements during implementation and post implementation and manage programme expectations with management
Lead / influence a large cross-functional team
Dynamic and charismatic leader able to inspire / drive change through influence management
Passionate and career driven
Ability to adapt to change and turn challenges into opportunities
Creative thinker who can balance client / advisor needs with business objectives
Experience in Wealth Management, preferred

Mortgage Default Specialist Resume Examples & Samples

Mortgage processing and closing experienceor collections/loss mitigation experience
Strong organization skills
Works well in a team environment and independently
Collections/loss mitigation experience coupled with processing and closing experience
Time away from work – vacations and holidays

Head of Uscc & Mortgage Decision Management Resume Examples & Samples

BAU efficiency: Focus, streamline and simplify the day to day management of the decision management function focusing on standardizing approaches, best practices and interaction models across the businesses and with key partners
Strategic focus. Align capacity and analytic roadmap against core strategic focus areas for each business and help transform analytics from product orientation to 360 degree/customer lifecycle view
Execution excellence. Deliver on-time execution requirements including functions such as production reporting, list management, campaign execution and fulfillment with proper end-to-end control environment
Campaign Management. Continuously improve campaign effectiveness and ROI through active governance, process standardization, testing and evaluation rigor, and the use of advanced statistical techniques to enhance targeting and coverage
Innovation. Design and develop new analytical approaches to drive business outcomes such as acquiring, deepening and retaining customer relationships; driving efficiency gains through the support of business model transformation efforts; and increasing loyalty and net promotion
Business Advisory. Review and advise businesses on their analytical solutions to ensure analytical rigor, appropriate ROI and implementation practicality
Formulating Strategies and Concepts. Working strategically across various business and product lines, setting strategies on evolving the analytics roadmap, visioning, thinking broadly about the organization and how to create scale and consistency around analytical implementations
Entrepreneurial and Commercial Thinking. Keeping up to date with competitor information and market trends, identifying business opportunities, showing financial awareness, controlling costs. Keeping abreast of analytical techniques and solutions and encourages an organizational learning approach
Process Improvement. Continuously enhance the enterprise business intelligence platform (e.g., data warehouse, statistical/mining tools, campaign execution) to ensure relevance, timeliness and cost effectiveness
Governance. Implement governance structure around the use of statistical models, maintaining a master inventory and scheduling periodic reviews to ensure models have not fatigued
Function Management. Build and maintain business routines including capacity management, knowledge management, and testing and controls
Talent Management. Build a high-performance team with expert analytical and problem-solving skills, working towards a vision of a first-class team of ‘internal business consultants’. Create curriculum and exposure opportunity to deepen the business and financial domain knowledge of the analytics team. Provides others with a clear direction, sets appropriate standards of behavior, and motivates and empowers others
15+ years of direct, relevant experience in customer strategy, advanced analytics, and/or database marketing, with senior management exposure
Bachelor’s degree required; advanced degree strongly preferred. Ideal degree in a numerical discipline such as Mathematics, Statistics, Finance, Economics, Engineering, Computer Science
Managed a moderately large team of numerically-oriented individuals. Previous experience in managing an analytics center-of-excellence would be beneficial
Ability to understand and draw accurate conclusions from figures and financial information (e.g. business MIS, financial reports, marketing research, customer surveys, etc.)
Ability to identify links between component parts and spot trends in information; think conceptually and generate hypotheses, see how something fits into a wider system and take a holistic/ ‘bigger picture’ view
Good knowledge of Business Intelligence tools and their integration to analytical solutions and execution
Works well with others – values teamwork and prefer to solve problems collaboratively
Persuading and Influencing - makes a strong personal impression on others, gains clear agreement and commitment from others by persuading, convincing and negotiating
Expresses opinions liberally and is prepared to offer counter-arguments to get to the best solution for the Firm
Evaluative – take a critical stance when evaluating information, look for potential problems
Data Rational – like working with numbers and basing decisions on facts and figures
Detail Conscious – focuses on detail and takes a methodical, systematic, and organized approach

Head of Mortgage Servicing Resume Examples & Samples

Increased regulatory scrutiny within the Mortgage Servicing Industry. Increased regulatory guidelines around vendor oversight and governance
Continually adjusting to ever changing external housing market to insure business stays relevant and delivers acceptable business performance
Bachelors Degree in a related field
10 + years mortgage servicing experience and vendor management
Experience managing servicing pool transfer to vendors
Prefer experience with high net worth internal clients across the global businesses including Relationship Managers from RBWM, GPB, Wealth,etc.Experience in executing changes in a highly regulated environment and ability to provide timely, accurate information to senior leaders and internal customers
Knowledge of mortgage accounting, taxes, escrow, customer service and default management
Strong experience completing vendor evaluations
Excellent working knowledge of federal state laws impacting mortgage servicing such as RESPA, FCRA,FDCPA, SCRA,
Thorough understanding of vendor management concepts and implementation techniques including vendor performance monitoring
Strong interpersonal skills, including teamwork, collaboration and facilitation
Successful at negotiating and influencing across multiple levels
Strong collaboration, communication and project management skills required
Outstanding analytical,, organizational, and prioritization skills required
Ability to handle diverse, complex assignments concurrently
Ability to deliver results in rapidly changing environments
Proficiency with Microsoft office suite

Head of Mortgage Resume Examples & Samples

There are seven discreet aspects of Mortgage: 1) Regulatory Expectations, 2)Business as Usual, 3) Origination Process Improvement, 4) National Mortgage Settlement (NMS), 5) CRA initiative, 6)Product Management, 7)Management of Existing Portfolio
This role has full authority for all aspects of the business
Bachelor's Degree in business or equivalent experience. Master's Degree preferred
15+ years’ experience in Mortgage industry. Experience should include servicing elements around collections, loss mitigation and foreclosure
5+ years of significant people management (e.g. multiple levels of management)
Proven Leadership, management, interpersonal, organizational, negotiation, verbal and written communication and change management skills as well as the ability to think strategically and as part of a management team
Extensive experience managing third party vendors preferred
Very strong execution orientation, with a “roll up your sleeves and get it done” attitude and leadership profile

Manager Mortgage Servicing Rights Pipeline Hedging Resume Examples & Samples

This position is responsible for a highly technical hedging function and requires extensive knowledge of financial markets, mortgage banking and finance
Single incumbent job which must be able to operate independently with minimal supervision
Minimum of five years proven and progressive mortgage banking valuations, accounting concepts (e.g. cash flow analysis) and capital markets and products (e.g. swaps, swaptions, euro dollars and mortgage backed securities) experience or equivalent
Bachelor's degree in finance, economics, mathematics, accounting, related field or equivalent experience
Strong communications, analytical, financial analysis, and problem-solving skills
Proficiency with personal computers, database software, as well as pertinent mainframe systems and software packages

Mortgage Market Manager Resume Examples & Samples

Foster BMO Harris Bank’s philosophy of building multiple profitable relationships with customers
Evaluate the effectiveness of Mortgage Loan Originators a.k.a. Mortgage Bankers in achieving regional business objectives and targets, and implement improvements as required
Actively recruit high performing Mortgage Loan Originators a.k.a. Mortgage Bankers to achieve assigned recruitment goal, this includes selection, hiring and retention of top talent
Review sales activities and actual performance against plan to ensure that gaps are identified and addressed
Identify best practices in sales effectiveness and leverage them across the district sales resources
Develop and maintain relationships with existing and potential customers, service providers and internal business partners to match customer needs with tailored products and services
Provide effective leadership and coaching to respective Mortgage Lending team
Develop targeted training plans to address gaps in capabilities or opportunities to improve performance
Obtain timely feedback on coaching and training to continuously improve training programs
Provide inspiring leadership to the team to achieve our mandate and deliver our desired customer experience, fostering an ownership approach. - Maintain accountability for achieving results
Efficiently and effectively manage resources and capacity to attain goals
Provide a best in class on boarding experience to new employees. Influence others outside of direct reporting relationships to meet objectives
The role has the authority to make employment decisions, i.e. hiring of Mortgage Banker a.k.a. Mortgage Loan Originators
This role has the authority to use and access confidential information related to employee information, customer information, and product and financial information

Mortgage Resume Examples & Samples

Ensuring that non-Agency RMBS and other structured products are valued appropriately
Adequately support team leader in managing and improving processes
Ensuring that risk controls and pricing strategies are consistent internally and are appropriate from a market perspective
Working closely with risk management as required, to ensure that collateral is properly valued, and that GRM understands all components of firm risk
Learning new products / trades and ensuring that we are equal with or superior to our competition
Escalate operational risk loss events, control deficiencies and risks that you identify to your line manager and the relevant risk and control functions promptly

Senior Mortgage Oversight Specialist Resume Examples & Samples

Minimum of six years proven and progressive mortgage default, loss mitigation, bankruptcy , forclosureor risk management experience or equivalent
Strong knowledge of the residential mortgage servicing industry, Company policies, government regulations, investor requirements and guidelines
Ability to exercise discretion, tactfully handle sensitive and confidential data and work independently within broad guidelines
Proven ability to respond to changing circumstances

Mortgage Quant Resume Examples & Samples

Advanced degree in quantitative discipline (mathematics, science, engineering, etc)
3 + years of quantitative analysis, statistical modeling experience and data mining. Solid understanding of statistics, time series analysis and data mining methodologies including
Anomaly/outlier/change detection
Association rule learning
Classification
Cluster analysis
Factor analysis
Regression analysis
At least 2 years of experience in mortgage products such as TBA, CMO, MBS, etc
Strong quantitative analysis and statistical modeling skills
Track record of gathering, matching, and pre-processing large data sets from varied sources and of different characteristics
Solid SQL (ideally MSSQL Server) programming skills. Experience writing stored procedure preferred
Professional experience in Matlab, VBA, or R. Nice to have Python
Familiarity with the Bloomberg Professional Service and Bloomberg data structure
Strong Project and Time Management skills

Mortgage Closing Specialist Resume Examples & Samples

Prepare required closing documents using document prep and loan origination systems. 100% accuracy in following bank policies/standards, departmental procedures meeting and regulatory closing requirements
Accurately document receipt of files, missing information, service level results, delivery of loan closing packages
Reviews and Approves Settlement Statements and Loan Approval to authorize closing of loan transactions meeting RBC Bank policy regulatory requirements. 100% accuracy is expected
Wire funds accurately and timely to meet deadlines for all closings following office procedures and RBC policy
Meets communication standard set for department to insure positive customer experiences for all parties to include: Cross Border Mortgage Advisors, Customers, Team Members, Mortgage Processor Specialists, and Support Departments
Meets or exceeds stated SLA on a consistent basis
Executes “Giant Standards and Client Rules” as defined by RBC Bank
100% compliance is required
Annual certifications obtained from RBC Campus
Minimum 2-3 years Mortgage Closing Experience

Manager, Mortgage Product Resume Examples & Samples

Product P&L
Planning and Forecasting
Product development
Customer experience
Value Proposition
Competitive landscape
SR strategy
Concept development & implementation
Key Segment management

Head of European Mortgage Strategies Netherlands Resume Examples & Samples

The Head of European Mortgage Strategies Netherlands will be responsible for developing and managing the Dutch operations of this new business line, reporting to the Head of European Mortgage Strategies. The role will entail the following relating to the Dutch business
Negotiate, structure and maintain relationships with loan originators
Develop new origination sources
Manage internal constituencies as required to run the business
Assist with investor relationships, in co-operation with senior Product Strategists and the Head of European Mortgage Strategies
Drive product development at an investor level
Assist in establishing Investment Vehicles for the launch of the Dutch EMS products
Identify, hire and manage key team members, including Credit & Audit, Mortgage Market Intelligence
Manage data collection and deployment of analytics for the Dutch market
Identify, bid, negotiate and onboard secondary pools, as relevant
As required, help maintain relationships with warehouse lenders (as relevant)
Support securitisation execution, as relevant
Adhere to investment process and operational standards defined by the Head of EMS and the EMS Investment Committee
Negotiate and structure various agreements attendant to EMS which relate to the Dutch business
Identify and manage operational risks
Assist in the development and, where relevant, manage fund structures
Manage pricing / rate sheets and propose significant credit policies and criteria changes to the Head of EMS and subsequently to the EMS Investment Committee
Drive new product development and launches with Head of EMS and EMS Investment Committee – eg hybrid ARMs, Owner-Occupier, NHG, Reverse, Near Prime, Jumbo, Subprime
Very good understanding of Dutch mortgage products and distribution channels, including potential to identify attractive product niches, develop new products and innovate
Prior relevant experience structuring and execution of whole loan sales programmes, including flow agreements
Experience establishing and managing servicer relationships
Proven track record in managing a high performing team with a focus on talent management
Experience in structuring and executing warehouse financings and securitisations is a positive
Experience with development and management of lending criteria and credit processes
Flexible, responsive and self-starting personality with keen attention to detail. Open-minded thought process and intellectual honesty with an ability to dynamically adapt to coverage of different products
Strong user of Excel, VBA and database programmes is a plus
Must be fluent in English

Senior Mortgage Oversight Spec Resume Examples & Samples

Bachelor’s degree in business, or a related field or equivalent experience
Strong interpersonal, communication, problem-solving, decision-making and analytical skills
Proficiency with personal computers including pertinent mainframe systems and software packages

Mortgage Oversight Specialist Resume Examples & Samples

Minimum of four years proven and progressive mortgage or risk management experience preferred
Bachelors degree in business, related field preferred
Well-developed decision-making, communications, analytical, financial, problem-solving, organizational and interpersonal skills

Mortgage Portfolio Manager Resume Examples & Samples

Bachelors degree in a relevant field, or an equivalent combination of education and work experience
10 years progressive related experience in either a consulting, project management or process improvement related role or 3 years of management experience in a PMO environment
Strong skills and experience in issue resolution and managing to stringent timelines for project deliverables
Ability to make or recommend complex strategic decisions and prioritize competing initiatives
In-depth knowledge of management and planning systems theory and practical application to complex initiatives
Experience with financial measurements and metrics
Experience implementing large/complex initiatives across a matrix organization

Administrative Manager Mortgage Resume Examples & Samples

Minimum of six years proven and progressive experience in mortgage area preferred
Bachelors degree in business, related field or equivalent experience
Detail-oriented and ability to maintain confidentiality over data handled and manage multiple tasks

Mortgage Market Mgr Resume Examples & Samples

40%: Drive Mortgage Lending Performance and Results - Lead the delivery and effective execution of the mortgage sales strategy and ensure that sales efforts are aligned with – Harris’ overall customer and business objectives. Provide Mortgage Loan Originators a.k.a. Mortgage Bankers with appropriate tools to effectively execute the Mortgage sales strategy, and motivate and inspire sales teams to reach sales, profitability and customer experience goals. Maintain accountability for the achievement of district and personal financial results
Develop, monitor and maintain the Mortgage Lending sales plan for respective market. Identify and assess opportunities to accelerate growth, capitalize on cross-functional sales opportunities and improve overall customer experience
Develop an effective sales communication framework to assist Regional Presidents and Retail Market Managers in communicating sales goals, priorities, results and performance levels across region / market
Develop and share in-depth industry, product and service knowledge to provide alternatives that appropriately serve customer needs. Manage CRA / LMI performance by ensuring the design and development of appropriate CRA/LMI and related programs to achieve targets. 30%: Provide Sales Expertise, Coaching and Training
Coach Mortgage Loan Originators a.k.a. Mortgage Bankers to create sales opportunities, develop referral networks and utilize customer interfaces to achieve Mortgage sales and strengthen and deepen the customer’s relationship with the Bank
Oversee the development and delivery of comprehensive training programs to ensure effective, consistent use of sales processes to drive sales results and financial performance
Prepare, measure and report on budgets and performance indicators
7+ years of Mortgage Sales experience
10+ years of Leadership experience

Mortgage MO Resume Examples & Samples

Bachelor degree or above
Strong analytical & problem solving skill
Proficiency within the MS Office (especially Excel) applications. Mastery of VB knowledge is a plus
Disciplined, self-motivated and able to work under pressure

Agency Mortgage Backed Securitized Product Control Resume Examples & Samples

Provide the Front Office with accurate financial information to assist in their daily/monthly management of their business
Preparation of consolidated financial information for Senior Management
Review and production/substantiation of the Securitized Products profit/ (loss) statement
Ensure all staff are trained and fully understand the trade lifecycle and underlying P&L explain approach
Product specific subject matter experts within the team and across finance
Reconciliations between the front and back-office systems
Monthly balance sheet and income statement reconciliations to the general ledger
Producing daily risk explains/commentary
Provide analytics for P&L, Risk and P&L Attribution for Securitized Products using available risk and financial information
Monitor compliance with stop loss limits and trader mandates and new business support
Helping analyst and grad staff understand and complete the daily P&L
Challenge existing processes and approaches ensuring best practice across finance
Prepare daily P&L including reconciliations and substantiation of positions, prices, factors, paydowns, and net interest
Accurately reporting and explaining income and balance sheet to traders, trading management, senior finance management
Final month end reconciliations of reported revenues and balance sheet to firm books and records
Daily/weekly/monthly P&L and balance sheet commentary
Involved in all internal and external audits, SOX reporting, FAS 157, and IFRS10/12/13
Interact with Operations and Financial Control for issue resolutions
Field various adhoc requests
4-year college degree in Finance or Accounting
5+ years of Product Control experience with a focus in Securitized Products
Demonstrated presentation skills and ability to manage and analyze broad data set
Enthusiastic with an interest in gaining knowledge and skills in products and markets
Demonstrated ability to meet deadlines in a fast-paced environment
Demonstrated attention to detail but having ability to think strategically and to see the big picture
Demonstrated control awareness
Desire to provide top quality service to internal clients
Proficiency in MS Excel including v-lookup, sumif, pivot tables and formulas; VBA preferred
Use of Excel macros and Access database to build reporting and analysis tools
Demonstrated knowledge of accounting and finance concepts

Head of Mortgage Processing & Contact Centre Resume Examples & Samples

In depth knowledge of working in an operational environment that has enabled them to gain a broad understanding of the Financial Services market and a significant depth of knowledge of the products, services and customers of the business areas being supported
Proven track record in leading major operations with complexity and scale at a senior level within a corporate organisation or on behalf of a major corporation
Experience of turnarounds of large complex and high profile programmes that are off track whilst continuing existing operations
Appreciation of the customer experience dimension whilst delivering highly complex programmes
Ability to challenge and influence business heads and other senior stakeholders on strategic issues and outstanding Executive level presentation and communication skills
Excellent understanding of technology and deployment in support of business delivery
Proven track record of delivery in fast paced, high expectation culture collaborative approach, and ability to work across a complex matrix organisation

Mortgage Appraisal Pipeline Specialist Resume Examples & Samples

High school diploma
Customer service, computer, and phone skills
At least 1 year of mortgage or real estate experience
MS Office, FNC Collateral Management System, Appraisal knowledge

Mortgage Collections Resume Examples & Samples

Proactive case management of customer accounts
Plan and prioritise allocated workloads to ensure that all activities are processed within service standards
Effectively handle all verbal & written (post and email) enquiries in respect of customer accounts
Work closely with other team members and other departments to ensure effective and efficient management of customer accounts
Work closely with clients to ensure effective and seamless servicing handoffs
Understand and assist in the development of processes within the Collections Team
Undertake effective and accurate management of customer records, ensuring up to date at all times
Establish ongoing contact with customers (both via phone and written communications) to ensure that customer's present circumstances are accurately captured and understood
Complete and document income and expenditure reviews with customers
Agree repayment plans within mandate and make sound recommendations to Client if outside mandate
Provide support to other Servicing teams
Facilitate occasional Face to Face meetings with clients to support Field Account Reps
Comply with all relevant industry legislation and codes of conduct
Reflect Company Values
Undertake Adhoc tasks and project work as requested by manager

Mortgage Telesales Rep-nmls Resume Examples & Samples

Strong verbal communication skills to include professional telephone etiquette
Exceptional customer service skills
Self-motivated with the ability to achieve specific production goals

Mortgage Post Closer Resume Examples & Samples

Three or more years of experience in mortgage loan operations and closing activities
Ability to identify and resolve exceptions and to interpret data; highly detail-oriented
Good mathematical skills

Mortgage Opener Resume Examples & Samples

One to two years of experience in general office activities
Proven customer service skills
Previous office experience in Mortgage industry preferred

Affiliate Division Head of Mortgage Resume Examples & Samples

Direct all activities of the Residential Mortgage Loan Officers and processors including the origination, screening, closing, and processing of mortgage loans
Develop and maintain strong business contacts with realtors, builders, and developers to originate loans
Create and recommend new loan programs; evaluate the existing programs and recommend changes to improve those processes
Develop short and long term goals that are in accordance with Bancorp policies and procedures
Ensure that all loans are closed and processed efficiently and accurately, and they include all proper documentation
Be aware of all changes in government regulations pertaining to mortgage lending and ensure that all information is distributed to staff
BA required or equivalent experience, MBA preferred
Minimum 3 years management experience in a mortgage environment
Innovative thinker and supports change throughout the division
Ability to handle multiple tasks at one time

Mortgage Production Manager Resume Examples & Samples

Develops existing and cultivates new origination sources for one or more mortgage product
Manages the staff's workflow and assigns prospective loan requests
May work with subordinate loan officers on more complex or problematic loans
Monitors and manages branch performance and reports findings to Senior Management

Mortgage Prospector Resume Examples & Samples

Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments
Makes collection/demand calls with an account load defined by applicable capacity model
Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction and investor return
Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management
Identify, evaluate and resolve reasons for delinquency
Ability to explain all workout options within company / investor / insurer guidelines and know the requirements of each one
Skip tracing accounts for possible leads to find customers information to contact them
Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system
Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention
Ensures that all requested documentation has been requested and received from the customer
Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all required guidelines
Record all collection efforts via the collection system
Recommend additional actions with Management assistance on delinquent accounts
Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate
Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit
Provides administrative support as directed by management
Minimum two years collection, support or related customer service experience; Loss Mitigation experience is preferable but not required
Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure)
Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies
Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines
Excellence in consulting and advising customers via telephone and written communication
Excellent customer service skills with both external and internal customers
Excellent communication, comprehension, listening and negotiation skills
Ability to meet deadlines and work independently with medium level of supervision
Ability to analyze and suggest resolution to problems
Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). Foreclosure, bankruptcy and REO experience preferred
Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy
Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information
Basic understanding of Mortgage lending and servicing
Must be able to work in a team environment to interact well with employees and all levels of the organizations
Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate

Mortgage Loan Closing Specialist Resume Examples & Samples

Conduct legal due diligence to identify and evaluate unforeseen risks of loan default or of adverse effects on property value
Review, analyze, and comment on title
Ensure all relevant documentation has been secured post-closing to satisfy audit, regulatory, and servicing requirements
Assure compliance with investment regulatory requirements and with company policy on wiring of funds
Develop positive customer relationships to enhance prospect of repeat business
Facilitate resolution of any problems that arise with both internal/external customers
Contribute to development of department practices and policies relating to loan closings
Manage closing process for commercial mortgage loan investments under the supervision of a mentor
Serve as project manager for commercial mortgage loan closings
Two year paralegal degree or formal legal training or equivalent experience
Proficient with Microsoft Office and Excel programs required
Real Estate experience strongly preferred
Sharepoint experience preferable
Two year paralegal degree or formal legal training or equivalent
3-7 years’ experience in a related industry or minimum 2 years Real Estate experience

Gdm-sis-mortgage Resume Examples & Samples

Design and development - MIS and business reporting (BAU and Adhoc ), business analysis , other data requirements (Code, Test and Execute ) and assist with simple analytics requirements ( this is not a modeling / complex analytics role)
Work closely with partners across business units to understand project requirements, timely delivery and partner communication with 100 % accuracy and solving business problems
Develop consistency across reports and develop meaningful dashboards and publish them
Timely partner communication and attending business calls
Data driven solutions and working on critical initiatives and identify opportunities to drive data analytics solutions
1-6 years of relevant work experience in MIS / Reporting / Data analytics within Banking / Financial Services / Analytics Industry
Data manipulation , extraction of data from huge / complex databases using SAS / SQL is required (SAS hands-on experience is a must)
Design & development of complex reports, design of dashboards etc. is required
Strong analytical aptitude and logical reasoning ability
Hands-On knowledge – SAS (base and advanced), MS SQL Server, UNIX, (SAS hands-on experience is a must)
Excel , VBA and report automation skills

Mortgage Administrator Resume Examples & Samples

Complete manual administrative tasks and changes in computer based tools in line with agreed policies and processes
Complete case notes on 100% of interactions with clients
Maintain or improve on personal and team performance targets
Maintain up to date knowledge of relevant processes, systems and products
Identify opportunities for increased efficiency and productivity
Deliver the highest level of client service
Find solutions that meet client's needs and result in the best outcome for the client
Escalate issues/errors when appropriate or when unable to complete to the client's satisfaction
Manage all call/email communication
Ensure all processes and procedures are undertaken in accordance with Macquarie's ASX and ASIC policies

Mortgage Resume Examples & Samples

Excellent communication and interpersonal skills, and be able to effectively tailor communications to a diverse range of business and technical stakeholder groups
Have the ability to work well under pressure to provide timely and accurate solutions to business opportunities and challenges
Be a self-starter that can work well both independently and as a team. Evidence of developing effective working relationships with team members, senior management and external parties required

Mortgage Administrative Capacity Manager Resume Examples & Samples

Minimum of six years proven and progressive experience in area
Proven reporting skills including strong knowledge of Excel
Working knowledge of the mortgage process including pricing, registration, processing, underwriting and closing; or equivalent
Ability to work independently and also engage with Sales Management Team on pipeline health and loan level escalationssupported or equivalent
Strong project management, communications, analytical, organizational and planning skills
In-depth knowledge of Group or Department supported, including technology

Mortgage Resume Examples & Samples

Responsible for forecasting and yield analysis of Fixed Rate Home Equity Loan (FRHEL) and Home Equity products
Responsible for forecasting and analysis of mortgage escrow balances and associated P&L impacts related to placement income, shortfall interest, and interest expense on escrows
Participate in monthly Treasury Risk NIM simulations
Participate in monthly & quarterly “close” and forecast process
Participate in numerous adhoc requests
Minimum of 5 years of Financial Analysis experience
Working knowledge of Excel, underlying databases used in analysis, and various reporting tools utilized by Citi
Must work closely with REL Controller group, Risk Management, Portfolio Management, Mortgage Treasury, and Investor Reporting
Strong Communication skills

Homeowners Asst Closer Mortgage Resume Examples & Samples

Ensures data integrity is accurate by auditing remittances received from borrowers and attorneys while serving as a liaison with Consumer Loan Operations Department
Responsible for all Loss Mitigation legal agreements including but not limited to modification agreements, forbearance plans and short sale agreements
Review and negotiate workouts based on departmental policies
Apply knowledge of all default concepts and Loss Mitigation workout tools
Handles customer payments, instructions, and application of payments through Consumer Loan Operations
Completes audit checks of completed Loss Mitigation files
Creates and maintains reports, spreadsheets, records and logs and distributes them to management
Reviews Loss Mitigation workout accounts for loan modification changes. Coordinates corrections and adjustments through Consumer Loan Operations
Performs research on system issues and non-performing loan modifications. Completes corrections when necessary
Resolves complex problem requests received and researches with legal counsel when necessary
Communicates issues and compliance issues, as needed, to management team
Prioritizes activities to meet workload demands
Records all completed tasks via the collection system and Loss Mitigation Database
Successfully completes assigned projects using business-related applications such as CACS, Access and/or Excel
Key component to the success of the Loss Mitigation department and monthly volume
Minimum two years Consumer Lending or experience within the legal or collections field
Working knowledge of collection processes and procedures
Knowledge of Fair Debt Collections Practices Act
Proficiency in Microsoft Word, Access, PowerPoint and Excel
Strong focus on time management and ability to handle multiple job functions
Strong knowledge of the personal computers and various software packages

Mortgage Origination Market Manager Resume Examples & Samples

A Bachelor's degree or at least 3 years of sales management experience
At least 3 years of experience working in mortgage origination
Expert knowledge of FNMA/FHLMC policies and procedures
Demonstrated ability to motivate, evaluate and enhance productivity of loan originators
Excellent leadership, customer service and relationship building skills
Ability to educate borrowers in loan products and process

Mortgage Processing Manager Resume Examples & Samples

Work with Site Management to determine staffing needs and allocate work based on overall sales volume and pipeline
Directly supervise Processing, Administrative and FTM approved FTE to team goals that feed both departmental and organizational goals. Utilize team incentives and contests to motivate a group of mortgage professionals to meet these goals
Retrieve, review, create, distribute and discuss reports related to the Processing Department with staff
Determine success rate of meeting certain benchmarks, and update required department performance reports
Monitor team quality accuracy and efficiency through coaching and mentoring efforts. Focus on production and pull-through through the utilization of quality control and review loan files to ensure adherence to internalandexternalregulatoryrequirements.* Ensure department is providing a high level of customer service to internal and external customers
Perform human resource related tasks for the department such as coaching and evaluation and training needs
Maintain and distribute Fifth Third Mortgage Company and agency guidelines. Distribute changes to appropriate staff
Manage vendor relationships with appraisers and title companies and work to resolve escalated issues as needed
Perform any other duties as assigned
This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Mortgage Closing Manager Resume Examples & Samples

Perform daily pipeline management reviews
Ensure timely communication between Patelco Closing, Title and Escrow relative to the delivery and recordation of collateral documents
Manage the quality, timeliness, and service levels of the Closing Department and ensure that our members are serviced through loan set-up
Supervisor a team of 4 – 8 Loan Closers. Conduct ongoing training, coaching and monitoring to ensure that internal and external customers receive prompt and effective service
Prepare production/loan closing reports for management, production and auditing purposes
Requires 3 – 5 years’ experience in loan closing/funding or comparable experience
2 – 4 years’ previous supervisory/management experience preferred
Excellent knowledge of Federal and State regulatory guideline and rules with respect to residential lending
Ability to handle multiple tasks and meet daily goals and deadlines
Good verbal and written communication skills. Proficient in all programs of Microsoft Office including Outlook, Word and Excel
Underwriting and Processing experience a plus

Mortgage Closing Specialist Resume Examples & Samples

Minimum of 3-5 years of closing experience
Intermediate knowledge of standard first mortgage processing
Previous pipeline management

Head of Mortgage Product Resume Examples & Samples

Working with a wide range of HSBC functional areas to maximize Mortgage products potential
Close collaboration with CVM propositions team, RBWM Credit risk, Legal and Compliance to constantly validate our Mortgage products meet our customer needs and our overall RBWM strategy, both Portfolio and Agency saleable products
Working close to Asset and Liability Management (ALM) as well as Balance Sheet Management (BSM) to ensure the new assets being brought to Portfolio are priced to meet the minimum hurdles on expected returns
Working close to HBUS head of Mortgage and maintaining an effective relationship with the outsourced vendor; PHH
Participating in development of international Mortgage product strategy with Group Mortgage propositions
Minimum of fifteen years proven and progressive financial services industry experience or equivalent, including a minimum of eight years in a senior leadership capacity and minimum of five years proven and progressive product management experience or equivalent
Minimum of a bachelor’s degree in business, related field or equivalent experience
Strong problem solving, time management, financial management, communications, interpersonal, managerial, planning, analytical, decision-making, lateral thinking, influencing, interpersonal and project management skills
Strategic thinker with deep knowledge of the financial services industry and Mortgage marketplace, including the Jumbo and Agency markets
Thorough understanding of multiple levels of risks associated to Mortgage product origination and price setting such as credit, interest rate and market risks
Thorough understanding of customer segmentation and management techniques, as well as the businesses and products supported and the regulations impacting them
Proven track record of communicating effectively within large and complex organizations and with customer groups
Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at senior levels within the organization
Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery
Strong knowledge of the customer service concept and its impact on customer relationships
Demonstrated sound judgment and credibility at all levels across the organization
Able to represent Mortgage business when interacting with senior management

Mortgage Secondary Market Manager Resume Examples & Samples

Demonstrated ability to work with people in an environment of urgency, demands, flexibility, and improvisation with on the spot decision making
Highly developed analytical skills
Working knowledge of forecasting and financial reports
Thorough knowledge and understanding of regulatory and compliance issues affecting all aspects of the mortgage lending process

Mortgage Employment Verification Specialist Resume Examples & Samples

Reviews loan application and income information associated with all mortgage loan transactions
Communicates status of process to loan processor, loan officer, area manager and closing team
Utilizes MERS /OFAC/ Work number/ LQI Fraud alerts and handles all follow up until verification is received
Communicates with third party entities to verify borrower employment status, current position, start date, probability of continued employment, names and title of contact providing information
Makes outbound contact via phone, fax, and/or email to validate/complete
Electronically documents data after each inquiry
Verifies all completed orders are uploaded into Mortgage Loan Origination System

Mortgage Lending Home Mortgage Disclosure Act Specialist Resume Examples & Samples

Continuously monitor the accuracy and integrity of HMDA data collected and reported by the MLA Retail Channel
Correct HMDA inaccuracies and errors
Assist personnel in the Corporate Fair Lending Compliance with research and correction of HMDA data
Maintain a working knowledge of the HMDA regulations and related Bank policy and procedures
Assist MLA Retail Channel personnel with questions as they relate to HMDA
Assist in and/or conduct special HMDA reviews/audits
Resolve the monthly and year-end HMDA Quality and Validity edits as directed by Corporate Fair Lending Compliance
Resolve the monthly and year-end HMDA Invalid Address edits as directed by Corporate Fair Lending Compliance
Redirect files that originally received an incorrect HMDA action for proper handling (i.e. "withdrawn" files that should be proposed for denial)
Forward files to Corporate Compliance - Mortgage Lending for review and retention
Associate's degree in business or related field or equivalent education and related training
Good interpersonal, technical and problem-solving skills
Experience with various Microsoft Applications, such as Excel and Word

Senior Mortgage Lender Resume Examples & Samples

Ensures compliance with regulatory guidelines in the performance of loan originator duties. Interviews potential applicants to develop information concerning their needs, desires and other information.; obtains and review pertinent financial and credit data
Responsible for assisting customers with information about loan types and interest rate options, locking interest rates as requested by the customer, preparing and sending initial disclosures to customers and submitting information to automated underwriting software
Ensures any re-disclosures are made timely
Responsible to communicate with the customer throughout the process and work with processors through closing
Keeps informed of trends and developments in the local real estate market, and changing rules and regulations pertaining to mortgages
Requires a college degree and 4+ years of mortgage lending origination experience required, including residential construction experience or other directly related experience
Extensive knowledge of residential construction and/or mortgage lending, processing, credit analysis and mortgage regulations
Extensive knowledge of mortgage loan products, secondary market and underwriting guidelines
Proven sales experience and track record of achievement of sales goals. Excellent communication, interpersonal and organizational skills
Advanced working knowledge of federal, state and local regulatory mortgage lending requirements

Senior Mortgage Lender Resume Examples & Samples

Interviews potential applicants to develop information concerning their needs, desires and other information.; obtains and review pertinent financial and credit data
Proven sales experience and track record of achievement of sales goals
Ability to work with various types of computer software, i.e. word processing, spreadsheets, etc.

Senior Mortgage Lender Resume Examples & Samples

Responsible for soliciting and bringing in mortgage business for the bank through previous contacts, relationships and referrals from real estate agents, builders, developers and branches
Responsible to ensure that regulatory guidelines for the mortgage industry are followed throughout the transaction
Responsible for assisting loan customers with information about loan types and interest rate options, procuring initial loan documentation, locking in interest rates, preparing and sending initial disclosures to customers and submitting information to automated underwriting software
Ensures any necessary re-disclosures are made by processor
Responsible to communicate with the customer throughout loan process and works with processors through closing
Interviews potential applicants to develop information concerning their needs, desires and other information to assisit in determining whether the loan will be an acceptable risk; obtains and reviews pertinent financial and credit data
May order appraisals through system
May arrange for title search and obtain necessary documents
Negotiates terms and conditions of loans with customers
Keeps informed of trends and developments in the local real estate market, as well as changing rules and regulations pertaining to private and government-insured mortgages
Develops and maintains internal relationships in order to drive cross-sell opportunities for other bank products

Ccb-specialist, Mortgage Service Scra Resume Examples & Samples

Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed
Critical thinker and ability to exercise independent judgment
Required to abide by all applicable regulatory and department practices and procedures
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

Mortgage Processing Specialist Resume Examples & Samples

Process loans accurately within RBC and/or Investor policies and delegated authorities. Proactively recommend alternative solutions to CBMA when a file does not meet investor guidelines as submitted when applicable
Meet service level standards on a consistent basis as assigned
Accurately perform all duties defined by the role to include reviewing credit, income asset, and collateral documentation
Complete review of insurance documentation and requirements, title binder, and required closing documenting including required payoffs, clearing title, and ordering vendor services
Prioritizing workload to meet target closing dates
Ensures accurately and timely updates to the Loan Origination System and supporting vendor supplied servicing systems to reflect current status of file. All files within doc prep systems are updated with complete notes regarding outstanding issues and email communications
Communicate professionally with CBMA, customers, and team members at all times to provide optimal customer service
Acts as a leader and provides support to newly hired processors
3 Years mortgage lending and processing experience including: purchase and refinance real estate financing products (ARM, fixed rate products, home equity lines of credit, etc.)
Demonstrated understanding of mortgage lending guidelines and regulatory requirements to include HMDA, RESPA, REG Z, AML, AND PRIVACY ACT

Telebanking Rep Ii Mortgage Resume Examples & Samples

Increase mortgage loan volume through effective selling
Knowledge and understanding of the full range of financial products and services to cross-sell bank products to each mortgage applicant
Developing new customer relationships and expanding existing ones; promoting loyalty by providing professional, exceptional service in accordance with the Bank’s standards
Achieving individual sales (inbound and outbound calls) quality and quantity goals set by management
Run credit and DU on customer file, advise client of preapproval conditions and determine credit score acceptability to move forward with application
Determine acceptability of supporting documentation to be uploaded to file
Client notification of application status
Negotiate/Lock Rates
Work closely with Operations to close loan

Asst VP-am Mortgage Ops Resume Examples & Samples

Documentation Preparation and Review
Annual Review Coordination
Exception Tracking & Escalation Coordination
Application Folder Maintenance
Degree in Business Administration or Chartered Accountancy or Law or Chartered Secretary
Minimum 12+ years of work experience
Ability to perform in a fast paced environment and handle multiple tasks through effective prioritization
Understanding of credit concepts
Understanding of derivatives, FX and participations/syndications
Prior exposure to traditional credit products and traditional credit product loan documentation a plus
Strong knowledge of banking operations
Leadership skills to drive discussions and lead the group
Relationship building with diverse groups and senior executives

Head of International Mortgage Resume Examples & Samples

Target clients in key geographies that have a strategic fit within Consumer bank priorities
Build influence and effective market relationships with distribution partners and colleagues across Citi
Effectively collaborate with risk management, operations, and technology functions to deliver a remarkable client experience while ensuring successful execution within an appropriate control environment
Consumer Finance and Mortgage Industry Expertise: The National Head of CitiMortgage International will be expected to provide both business and functional leadership to the organization based on his/her financial acumen and experience in the mortgage and broader consumer finance industry. He/she will have broad knowledge of the intricacies of the international retail lending industry, and will also be able to bring an execution-focused and innovative approach to the building of a consumer-oriented international mortgage business that utilizes best practices from other consumer-oriented industries, including those outside of financial services. Importantly, the winning candidate will have deep knowledge of risk and controls functions, while growing a business with a view towards optimizing risk-adjusted returns. He/she must have a proven track record demonstrating strong leadership skills and the ability to act as a driving force behind change and continuous improvement
Strategic Orientation: The successful candidate should have thought leadership in international consumer lending and finance with an insightful appreciation of related products and developments and the ability to operate at big picture level. A proven track record of decision-making and problem-solving based on data analysis is critical. Strong business judgment and conceptual thinking skills must be complemented by excellent analytical and quantitative abilities given that a large part of the business is based on rigorous credit risk management
Results Orientation: It is critical for the individual to be able to demonstrate the ability to consistently achieve tangible results in terms of moving the business forward and delivering shareholder value. Candidates will therefore have a proven track record in terms of making things happen within large and complicated organizations through strategy articulation and execution. He or she needs to have the focus and tenacity to drive key priorities. An ability to balance trade-offs between risk and returns in order to achieve profit targets is essential
Collaboration and Influencing: Candidate should be able to build strong relationships across the International Consumer Bank, as well as internally with other leaders and senior management. The individual must have the confidence and presence to work closely with, and represent CMI’s Global Mortgage executive leadership team and their priorities. A solid track record of influencing others, past success working in a highly-matrixed organization, building partnerships and fostering a culture of collaboration is critical to success in this role
Team Leadership: The successful candidate will possess exemplary business leadership skills to help define the corporate vision, foster innovation and drive critical decisions. Solid people leadership experience is necessary to leverage the capabilities of peers and business partners. He or she must demonstrate the ability to create and reinforce Citi’s corporate culture of “excellence” and “do the right thing” by demonstrating outstanding personal integrity, promoting organizational balance, earning and respecting the trust of associates and communicating openly about challenging issues across functional areas

Mortgage Closing Specialist, D Jn Resume Examples & Samples

Maintain effective communication with all necessary parties involved in closing a transaction, from the customer, post-closing, loan delivery, mortgage servicing, accounting and co-workers to ensure a seamless closing experience
Work with various internal departments as well as external organizations to obtain closing related documentation or obtain necessary information needed to complete a closing i.e.: subordination’s, release’s, tax, title, homeowners/flood information
Knowledge of all product, regulations and policies is required
Proactively contact the Title Vendors status of loans that have been sent for recording
Address and resolve potential issues that arise in relation to closing to meet the customer’s expectations
Work closely with both Internal and External Customers such as co-workers, borrower(s) and Settlement Agents
Associates Degree or in lieu of a degree, an additional two years relevant work experience
Minimum of one year prior business experience in Operations whether at a Lender, Title Company or Settlement Agent’s office
Highly organized with the ability to multitask

Home Services Specialist Ii First Mortgage Fulfillment West Start Resume Examples & Samples

Minimum of one year of senior processing experience required
Excellent written & oral communication skills
Customer contact experience & customer focused
Knowledge of Microsoft Office, excellent computer proficiency
Self starter, positive attitude & ability to multi-task
Non Conforming & FHA/VA Processing Experience
Processing Experience with Purchase transactions
2-3 years of experience in a loan production environment
Knowledge of conventional and/or government guideline
Bilingual-Spanish preferred, butnot required
EDGE StatusMart experience desired, but not required
LPS and AWD familiarity

Mortgage Market Manager Resume Examples & Samples

Lead the delivery and effective execution of the mortgage sales strategy and ensure that sales efforts are aligned with Harris’ overall customer and business objectives
Provide Mortgage Loan Originators with appropriate tools to effectively execute the Mortgage sales strategy, and motivate and inspire sales teams to reach sales, profitability and customer experience goals
Maintain accountability for the achievement of district and personal financial results. Foster Harris’ philosophy of building multiple profitable relationships with customers
Develop, monitor and maintain the Mortgage Lending sales plan for the District. Identify and assess opportunities to accelerate growth, capitalize on cross-functional sales opportunities and improve overall customer experience
Evaluate the effectiveness of Mortgage Loan Originators in achieving Regional business objectives and targets, and implement improvements as required. Review sales activities and actual performance against plan to ensure that gaps are identified and addressed
Develop an effective sales communication framework to assist District Executives and Regional Presidents in communicating sales goals, priorities, results and performance levels across District
Contribute to the achievement of Harris’ overall results by participating in Regional, Branch, and community events to foster a positive image of the Bank and where appropriate, advocate for the Bank’s products and services
30%: Provide Sales Expertise, Coaching and Training
Provide effective leadership and coaching to respective Mortgage Lending team. Coach Mortgage Loan Originators to create sales opportunities, develop referral networks and utilize customer interfaces to achieve Mortgage sales and strengthen and deepen the customer’s relationship with the Bank
Develop targeted training plans to address gaps in capabilities or opportunities to improve performance. Obtain timely feedback on coaching and training to continuously improve training programs
This position requires Credit Qualification. The incumbent must possess a working level of Credit knowledge and skills and a working level of Portfolio Management knowledge and skills according to the standards established within the Credit Qualification Process Policies & Procedures
Working knowledge of mortgage lending
Working knowledge and understanding of Mortgage Sales and competitive marketplace and trends
Experience
Expert communication and relationship building skills
Knowledge of and ability to execute Risk Management practices and strategies

Mortgage Funder Resume Examples & Samples

Communicates the funding authorization number to the settlement agent and/or provide what is needed in order to issue funding number in the future
Reviews all files within an hour to determine if funding can be authorized
Tracks performance of settlement agents as it relates to the funding authorization through current tracking reports
Follows all workflow processes and procedures for pre-funding review of required documents

Mortgage Transaction Specialist Resume Examples & Samples

Provide expertise in product selection and features, underwriting as well as documentation to the originator, using focused feedback methods
Provide tangible feedback on originator performance to market managers and CMC management
Offer technical assistance to the originator on how to input the application data into the loan origination systems
Lead the training of all originators, and manage the content changes to training plan as required
Track originator performance utilizing the Originator Score Card and Data Integrity tools for all new Originators for the first 90 days and a 10% sampling of existing Originators
Periodically verify the validity of the performance tools
Work with CMC Systems Administrators and CMC Underwriting department to develop job aids and training material
Provide assistance CMC Underwriting department when restructuring an application/credit package is required for those Originators whose files are not being reviewed. The TS will work with the Originator to resolve
Planning and organizational skills to prioritize files to be reviewed and provide timely feedback to the Originator and not slow the file process within the Production Center
Regular evaluation of Origination workflow process to recommend changes or enhancements to improve the process based on efficiency and regulatory changes as well as based on feedback provided to the TS from Originators in the field using the system
Ability to maintain a high degree of creditability so that position is utilized by all Originators
Resource liaisons for Origination staff, not necessarily tell them the answer, but provide the source of the answer to them
Interpersonal skills necessary to work effectively with a variety of individuals at all levels throughout the Bank
Verbal and writing skills to effectively communicate in a variety of mediums and methods (listening, presentation, writing and nonverbal communication skills)
Minimum 8 years in Underwriting
Minimum 8 years in processing/closing or origination
Bachelor’s degree or equivalent
The TS must have a strong grasp of underwriting policies of FNMA, FHLMC, FHA, VA and other Secondary Market Investors
The TS must have very strong computer skills, specifically with a Loan Origination system, preferably Empower or Encompass
The TS must have at least 8 years working with an automated underwriting system, preferably DU or LP
Proficient computer skills with Word, Excel, Outlook and the Internet/web based applications
Basic knowledge of IT technologies within the Mortgage Banking industry and best business practices for the mortgage banking industry

Mortgage Market Manager Resume Examples & Samples

Develop, communicate and execute mortgage lending team strategic plan within the context of BB&T Mortgage policies and BB&T marketing strategy
Ensure effective participation in outside calling sales efforts to maximize on market share gain opportunities
Ensure effective participation in sales processes to maximize cross-sell opportunities for other Bank products
Continuously improve Mortgage team marketing and sales effectiveness through sales leadership, including coaching and counseling, feedback, and reinforcement and support of the Bank's sales and credit cultures
Continuously improve client service quality through superior management of team mortgage processes and relationship building with clients and other Bank associates (Integrated Relationship Management (IRM) Partners). Meet or exceed agreed upon client service quality standards
In conjunction with Community Reinvestment Act (CRA) coordinators and other regional staff, lead affordable housing efforts in specific managed geographies to effectively serve low to moderate markets
Develop Mortgage Lending personnel through proper selection, training, performance, evaluations, rewards and leadership
Ensure adherence to Mortgage Lending policies and procedures, including government regulations, secondary market requirements, acceptable compliance and quality control audit performance
Three years in origination or sales management experience
Very good understanding of mortgage lending, knowledgeable in all types of mortgage loans and effective in cross-sell
Understanding of mortgage lending, general grasp of mortgage industry fundamentals and understanding of the importance of promoting successful relationships within BB&T for the benefit of the client
Ability to manage production level officers, interface productivity Mortgage Loan Administration (MLA) fulfillment staff, outside and internal referral sources, and fellow associates
School of Mortgage Banking graduate
Proven sales leadership skills

Mortgage Transaction Manager Resume Examples & Samples

Work with clients, Financial Advisors, Mortgage and Banking Product Specialists to properly assess client needs
Work with appropriate internal and external parties to gather information necessary to negotiate loan terms and properly communicate those terms with all process stakeholders
Work closely with members of the fulfillment support team at our processing partner, Tampa Branch AG underwriting team and UBS Bank USA to ensure that these transactions receive the appropriate level of attention and are completed in a timely and efficient manner
Daily monitoring and timely execution of incoming requests
Analyze complex loan scenarios and develop custom-tailored solutions to meet the needs of clients
Interact across multiple stakeholders and interested parties
Protect the firm from financial, reputational and operational risk through proper diligence of complex client financial scenarios
Coordinate loan requirements with outsourced mortgage fulfillment partner
LI-VE1
Ability to quickly develop internal relationships and gain a solid understanding of the UBS Private Wealth Management business
Minimum of 8 years credit & loan structuring experience
Bachelor's degree required/MBA preferred
Complete understanding of residential mortgage loan origination and underwriting process
Strong organization and communication skills
Strong client service orientation and prior experience in Private Banking and Private Wealth Management lending
Demonstrated prior experience in residential mortgage lending with a strong knowledge of jumbo/ super-jumbo and structured lending
Meticulous in follow-up, possess exceptional organization and prioritization skills, as well as the ability to manage multiple competing priorities

Mortgage Professional Resume Examples & Samples

Structured, two-month paid-training program
Company reimbursed and maintained mortgage licensing for the state of Virginia
Full benefits package (medical/dental insurance, company matching 401k, and more)
On-going opportunities for career advancement
4-year college degree preferred or equivalent experience
Connect quickly with people in an outgoing, friendly manner
Be effective in a fast-paced environment
Speak, write, listen and organize well
Operate a computer (basic skills)
Work independently with minimal supervision

Mortgage Retails Resume Examples & Samples

Ideal candidate must have minimum 2 years experience in an Administrative assistant role,
Proficiency with PC including Word and Excel,
Superior communication and customer service skills
Successful track record in heavy customer contact, customer service type position
Previous mortgage experience preferred
Some credit knowledge background, good organizational skills

Mortgage Lending Processing Manager Resume Examples & Samples

Coordinate scheduling and supervision of all work activities of processors and support personnel. Work with Regional Production Support Manager (RPS Manager) to ensure proper allocation of resources
Perform and coordinate processing personnel administrative duties, including job assignments, training and development, performance appraisals and salary review. Liaison with Regional Mortgage Managers (RMM) soliciting feedback and ongoing evaluations of processor development
Ensure all guidelines, compliance issues and bank policies are followed, and closing deadlines are attained on an ongoing basis
Directly resolve or coordinate the resolutions of client service related problems on behalf of loan officers and processors
Assist in resolving special investigations, customer inquiries, and/or complaints as necessary
Support all departmental objectives
Assist in providing timely administrative information needed by Mortgage Loan Administration and RMMs
Personally handle a processing caseload and review files before submission when appropriate
Three or more years of experience in underwriting, originating, or loan processing or equivalent experience
Thorough knowledge of underwriting guidelines (conventional and government)
Ability to manage and motivate others effectively

Mortgage Processing Team Lead Resume Examples & Samples

Manage projects throughout life cycle from identification of problem through execution of solution
Ensure that there is a clear focus on providing great customer service on every transaction
Ensure that all direct reports have the resources, information and time to properly perform their duties
Set clear, challenging but attainable goals for each direct report
Ensure that quality is embedded in all products, services and processes
Ensure that the appropriate quality control systems and processes are in place in the origination of loans
Report operating results to senior management
Encourage diversity within the organization
Demonstrate professionalism and integrity in all actions and behaviors
Experience in strategic planning and execution
5 years of direct, senior level leadership experience in a mid- to large-size residential mortgage banking business
Knowledge in contracting, negotiating, and change management
Skill in examining and re-engineering operations and procedures
Experience in formulating policy, and developing and implementing new strategies and procedures
Solid understanding of the economics related to the origination, sale and servicing of residential mortgage loans
Solid understanding of the risk elements related to the origination, sale and servicing of residential mortgage loans
Ability to analyze and interpret financial data
Professional written, verbal and interpersonal skills

Senior Manager, Mortgage Contact Centres Resume Examples & Samples

Will be responsible for establishing and maintaining relationships with business partners, including groups such as Channel Strategy , Sales Management, Customer Satisfaction and Performance Management / Human Resources
As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls
Minimum of three to five years management experience preferably within a call centre environment
An ability to inspire others to join you in creating a highly participative environment that 'delights' our customer with sales and service excellence
Experience of effectively managing performance in a sales environment
A self-starter requiring little direction
An ability to effectively lead through change
Well-developed communication skills
Highly developed group dynamic skills
Highly developed problem solving and decision making skills
Proven time management and multitasking skills
Appropriate business acumen
Computer literacy in the Microsoft office suite is required
Knowledge of Credit Card industry considered an asset; and
Bilingualism (English-French), knowledge of financial services and products as well as a post secondary education in business or related field - would be considered an asset

M&T RCC Mortgage Administrator Resume Examples & Samples

Review of closing packages to insure completeness, accuracy, and confirm transaction flow
Evaluation of transactions to determine appropriate accounts affected
Reconciliation of daily activity and balances to various system reports
Position must be able to analyze variances and determine the source and solution for the variance. Incumbent must be able to determine the appropriate action to resolve any variances and correct the various systems
Provide back-up support to the daily work flow desk for wire transfers, DDA moves, deposits, and writing checks
Position must be able to work independently under the time pressures and also be able to work as a part of a team
Incumbent will perform other duties and special projects as assigned by management

Default Mortgage Resume Examples & Samples

Leads an operations team of approximately 800 across several sites, including offshore operations in India. Approximately 200 FTE in 4 North American locations. Manages people, budgeting, and strategic planning
Controls budget, policy formulation, planning, and significant contribution to future strategy of Foreclosure in Mortgage Default (e.g. GSE timeline adherence, Regulatory compliance, expense and revenue management)
Finds innovative ways to optimize processes to meet our customer expectations
Evaluates subordinates' performance and makes recommendations for pay increases, hiring, development, performance management, terminations and other human resources actions. Leads and develops a positive culture
Develops relationships with multiple function areas (e.g. Credit Risk, Compliance and Legal) to deliver effective and compliant results
Role requires industry and operations knowledge equivalent to 5 years of experience in relevant industry and /or requires specialized technical expertise (e.g. advance degree)
Mortgage Operations experience preferred
Ability to lead through influence at all layers of the organization
Effective people management skills with a proven track record of effective delegation, motivation, employee and customer satisfaction
Ability to adapt to a rapidly changing environment
Excellent execution skills; ability to drive results
Ability to work effectively in a team in order to coordinate and build consensus on standards and initiatives

Head of Mortgage Credit & Fulfillment Resume Examples & Samples

Oversees efficient and economical operations for all functions within the Mortgage Fulfillment
Four-year degree, degree in business or equivalent work experience required. Advanced degree preferred
Minimum 15 years of management or related experience. Prior Mortgage/Consumer Operations and financial services experience required
Certifications: Lean Six Sigma Master Black Belt/Black Belt or other process improvement/ quality certification preferred
Must possess strong, strategic conceptual and analytical abilities with an ability to lead and develop team members
Strategic business thinking, business planning, process improvement, and change management skills required
Engages people, collaborative and ability to influence in a matrix environment
Customer/Client Focus
Drive for learning
Detail driven and highly responsive with a strong initiative and drive
Ability to lead, coach and mentor teams virtually
Exceptional analytical skills focused on problem solving and process improvement in a rapidly changing environment
Continuous improvement/quality improvement experience and focus
Strong PC skills (MS Office), will be trained on other 5/3 specific platforms and systems

Mortgage Lending Closing Manager Resume Examples & Samples

Ensure all operating procedures in the closing area are properly followed by allocating work and setting priorities and deadlines
Communicate with attorneys, branches, and title companies on loan closings to properly research and inform in order to ensure minimum risk to the bank
Implement technical information required on compliance issues in the mortgage industry as they relate to loan closing area
Assist in the development and implementation of automation in the closing area
Assist in the development and implementation of new loan programs as they relate to the closing area
Complete performance appraisals, set goals, deal with personnel problems, provide feedback, train new employees and advise personnel on proper and efficient ways to handle their duties
High school diploma or equivalent education
Two to three years mortgage lending experience, as a Mortgage Lending Closing Officer or equivalent experience working for an attorney in a residential loan closing capacity or working with another mortgage company in the loan closing area
Must be able to grasp concepts quickly, make sounds decisions and be able to communicate effectively with attorneys, PMI personnel, Investors, Federal Housing Authority (FHA), Veteran Affairs (VA), branch personnel and loan closing employees
Display leadership ability
Possess knowledge in all areas of the closing area with the ability to assist in all positions
Mortgage lending processing or origination experience

Mortgage UAT Manager Resume Examples & Samples

Testing leadership across the UAT and User Validation Test (UVT) teams to include budget and capacity planning, team development, organizational inventory assessments, and continuous performance monitoring
Oversee the centralized maintenance process for originations; prioritization, coordination with IT development and testing teams, and managing monthly IT budget hours allotted to the business
Single point of contact for all environment changes impacting originations applications; understanding the impact and timely communication to the business
Data governor and owner of all Mortgage applications in CSI as required by Information Security
Actively partner with Operational Readiness and Policy/Procedure functions to stay abreast of any systems issues and/or process changes that may not be tied directly to specific UAT objectives; actively promote collaboration with O&T UAT organization to achieve best practices and cohesive strategy
Define UAT/UVT strategy and standardize the use of process and tools across multiple teams in the UAT organization to include test plan development, execution, results analysis, and root cause identification/reporting
Develop, maintain, and enhance performance scorecards for test leads, as well as lead development of scorecards for testing personnel (UAT and UVT)
Oversee/manage the resolution of production issues requiring technology support and the management of emergency installs as required
Central point of contact for all internal and external audit reviews
Ensure all MCAs are identified, appropriate, and meeting an acceptable rating; support Mortgage business partners, where applicable, to comply with any CAPs
Stay abreast of industry UAT best practices, ensuring Mortgage processes are regularly reviewed for improvement
Leverage a strong risk-based mindset with regard to UAT and UVT, focusing on continued prioritization of work towards highest risk areas to identify, prevent, and escalate issues that can cause programs to delay or implement with significant defects
Adhere to all Global Standards assigned within UAT, and actively participate in setting of new standards
Make decisions that are consistent with the values, procedures, and goals of the organization
10 years of product testing and test leadership, mortgage preferred
Strong influential leadership skills
Excellent interpersonal and communication skills and proven ability to influence and work with all organizational levels
Demonstrated ability to navigate through ambiguity
Demonstrated experience creating high performing team in an evolving area
Demonstrated ability to manage multiple initiatives of varying priority

Mortgage Collections Resume Examples & Samples

A minimum of 2 years of demonstrated credit assessment experience in a mortgage collections environment
High knowledge of the montage arrears collections with an emphasis on compliance & Regulation considerations
Experience in the case management of PDH and RIP cases
Strong numerical, analytical & report writing skills
Excellent PC Skills including Excel

Mortgage Independent Appraisal Unit Manager Resume Examples & Samples

Good communication skill for discussion with internal and external stakeholders
A background in Civil Engineering with experience in Valuations will be added advantage
Degree in Management or Statistics or Economics over and above B.E. (Civil) will be an added advantage

Mortgage Lending Home Mortgage Direct Team Leader Resume Examples & Samples

Directly lead, coach and supervise the high-level execution of effective mortgage sourcing plans and strategies through lending associate positions to meet or exceed agreed upon personal mortgage production goals and pre-set minimum standards
Directly lead, coach and supervise the high-level execution of expanded Consumer Direct mortgage sales opportunities as they are made available
Collaborate with supervisors and managers within business unit and other mortgage functions (e.g. Mortgage Lending Process, Secondary Marketing, Marketing RPSTs, Servicing) and other lines of business (e.g. Community Bank, Wealth) to get and give feedback on how best to enhance the client's borrowing experience, give competitive data on pricing, client demand trends, product issues, etc. for the benefit of the client
Maintain a complete and thorough knowledge of BB&T Mortgage products and related strategies, policies and procedures, as well as investor's guidelines utilized by the Bank (both government sponsored enterprise (GSE) and portfolio)
Adhere to and comply fully with any and all BB&T policies and procedures related to internal and external rules and regulations, particularly those established by State and Federal law
Directly lead, coach and supervise the consistent high-level execution of BB&T's PCE by properly setting client expectations about the processing, timing, pricing and servicing of their mortgage loan, and then participate in the effort to beat those expectations
Support all associates that are part of your team that shepherd the client's loan request through processing, underwriting and closing
Five years of experience in banking and/or lending environment with intermediate-to-advanced knowledge of and experience in lending on residential property types
Two years of experience in leading consumer sales teams to success
Good written and verbal communication skills
Possesses solid interpersonal and negotiation skills
Bachelor's degree in business, marketing, accounting or related studies
Seven years of experience in residential mortgage lending with an intermediate-to advanced knowledge of the local market and regulations
Four years of experience in leading consumer sales teams to success - specifically in the financial industry
Completion of elective training curriculum in mortgage lending

Ccb-cro Mortgage Originations Resume Examples & Samples

Co-Chair and manage the Originations Risk Sub-Committee of Risk Committee and lead additional review boards
Act as the Counter Party Risk Executive for originations and continue to enhance the counter party risk process
Maintain originations policies consistent with MB Risk Appetite and investor/insurer requirements
Drive innovative and analytically driven optimization of the credit processes across all Mortgage products
Maintain polices in compliance with All Federal, local and State based requirements and standards
Implement appropriate governance over policy changes
Assure proper escalation of originations risk issues within Firm-wide governance framework
Interact frequently with GSE risk personnel to maintain confidence in Chase originations processes
Participate in external reviews by GSEs, Government Agencies and Ratings Agencies
Cooperate with the Quality Assurance team to provide effective oversight, governance and controls across production activities including: Underwriting, Processing and Collateral Management
Govern and control, lending authorities across the Mortgage Bank, and ensure limits are effectively administered and reduced or eliminated when required
Participate in risk assessments for new products
Approve exceptions to originations policies as required
Approve certain escalated credit transactions
Partner with Capital Markets, and the Private Bank to ensure an appropriate, and consistent where possible, credit box that conforms with the Corporate Risk Appetite thresholds and standards
15+ years experience within a Mortgage Banking Risk senior risk leadership role
Extensive current knowledge and understanding of Mortgage Banking regulatory principles and rules
10+ years' experience leading and managing a risk and compliance team and budget
Proven leadership and ability to effect change within a large matrixed organization
Direct experience of leading successful negotiations with key external parties and industry bodies (incl. Regulators, GSE’s, MI’s, etc)
Current experience of operating successfully with Executive level individuals, improving the risk management maturity and capability across multiple business functions (e.g. marketing, operations and distribution)
Recent experience of maintaining authority and effective control, while appropriately balancing the P&L and business relationships in a significant regulatory environment
Excellent oral and written communication skills and ability to work across multiple areas of the business

Mortgage Loan Officers Resume Examples & Samples

1+ years sales call center experience
Must be able to conduct mortgage loan interviews with clients
Must have a strong Sales Culture mentality
Thorough knowledge of mortgage products and programs
Ability to assess needs and suggest/promote alternative products or services
Proficient in all platform systems utilized within the environment and/or aptitude in system technologies
Ability to work under pressure during high volumes
Ability to build and maintain positive rapport with service partners
Ability to delegate, multi-task and adapt easily to change
Clear and concise communication - verbal, non verbal, and written
2+ years mortgage sales experience

Mortgage Closing Agent Specialist Resume Examples & Samples

Verifies accurate completion of Closing Protection Letter (CPL) and Error & Omissions (E&O) forms and then ensures proper input into the loan document file/document tracking system (Nautilus). Corrects any discrepancies and verifies the closing agent is in “good standing” via telephone, electronic mail, or Internet
Interfaces with internal/external Wholesale Mortgage clients and closing/escrow agents via telephone or electronic mail to retrieve any outstanding documents that are necessary to ensure proper funding
Acts as a liaison between the Wholesale and/or Retail Mortgage client, closing/escrow agent, and internal departments or external agencies
Resolves routine questions and problems, referring more complex issues to next higher levels
May research, input, and correct data errors when necessary to ensure proper database recordkeeping
Participates in cross-training programs as required or recommended by Management
Enhances knowledge and skills by attending workshops, reviewing publications and training materials
Ensures department performance levels of quantity and quality are achieved
Recognizes inconsistent system and/or processing inefficiencies and makes recommendations to the supervisor for resolution
Keeps current on Wholesale Mortgage announcements, Bank products, services, policies & procedures, and governmental regulations impacting the Wholesale Mortgage business
Minimum one year experience in a mortgage, title, real estate or other related financial services environment
Knowledge of mortgage documentation and terminology
Knowledge of and the ability to apply standardized concepts of mortgage loan operations related to assigned area
PC literate with proficiency in Microsoft Outlook, word processing and spreadsheet applications and mortgage banking systems
Solid data entry skills
Ability to work well under pressure and meet individual and team deadlines and production goals
Ability to operate standard office equipment
Ability to occasionally work additional hours during peak periods

Credit Initiation Manager Mortgage Resume Examples & Samples

Manage mortgage processing shop comprising of team of credit officers
Underwrite large value mortgage transactions
To ensure the portfolio quality for loans being processed by the team, while also ensuring adherence to the policy/processes
Responsible towards client experience by maintaining the underwriting TAT and resolving customer escalations for the location
Manage vendor relationships and monitor vendor deliverables in terms of TAT and quality
Continuous interaction with Sales, Risk and Operations Unit for efficient loan processing
Responsible for loan processing and decisioning
Managing a team of 10 to 15 Citibank FTEs and keeping the team motivated
To interact with high-ticket customers to obtain additional credit information to support credit verification
Minimum 10 years work experience in the following functions: Credit Operations (Underwriting/Loan Processing), Credit Risk (Mortgages)
More than 5 years of mortgage underwriting experience
Past experience in the location will be an added advantage
Sound knowledge of understanding and analyzing of financial documents like Balance sheet, Profit and Loss account
Thorough knowledge of real estate market and property transactions in India
People Management – Must have managed a team for at least 2 years

Mortgage Loan Opener Resume Examples & Samples

Verify current status for compliance with submission requirements
Check loan files for required submission documentation/information
Communicate well with brokers to collect missing submission documents
Board loans onto the loan origination system
Complete HDMA scrub, USPS and check all exclusionary lists including LDP/GSA for all disclosed parties to the transaction
Conduct appropriate validations and verification of dataGenerate credit report
Initiate TILA disclosures
Prepare files for underwriting - trouble shoot files identified by third party vendor that is preventing it from moving into underwriting
Other assigned duties as required
Proficient in Microsoft Office (Outlook, Excel and Word)
1 year minimum mortgage industry experience is preferred

Mortgage Loan Disclosure Specialist Resume Examples & Samples

Effective business communication skills (oral and written)
Proven problem-solving and decision-making skills
Detail, results and goal-oriented
Ability to collaborate with cross functional managers, associates and teams
Computer Literate; experience using all Microsoft Office Applications
Ability to work in fast paced environment
Understanding of fees and Mortgage APR calculation
Knowledge of state and federal mortgage rules/regs
Possess high ethical standard

Mortgage Imaging Specialist Resume Examples & Samples

High school diploma or equivalent work experience
1 to 2 years of related experience
Knowledge of standard desktop applications used by the business unit
Good knowledge and understanding of the business unit’s key products and services, processes and controls
Good understanding of risk and regulatory requirements of the role
Basic knowledge of departmental systems and applications
Good analytical and problem-solving skills
Good investigation skills
Good customer service skills

Mortgage Servicing Default Specialist Resume Examples & Samples

Obtains information from new vendors when necessary in order to establish a new payee
Distributes checks received to appropriate Default team members
Reconciles bimonthly report of items not posted
Ensures investor, mortgage insurance, and guarantor claims and reimbursement requests are filed in a timely manner, follows up on all claims and reimbursement requests to ensure MB Financial Bank, N.A. recoups all allowable expenses
Fulfills requests documentation requested by Investors, mortgage insurance companies, and guarantors
Receives and processes the application of claim proceeds from Investors, mortgage insurance companies, and guarantors and files supplemental claims when necessary
Coordinates the reporting and filing of hazard claims with the insurance department
Performs default reporting to Investors, Mortgage Insurers and Guarantors and reconcile and processes exceptions for automated default reporting
Performs Quality Control reviews for Loss Mitigation Documents and Foreclosure reporting
Administers REO property management
Coordinates the initial “set up” of new REO cases by verifying and ordering documentation, updating information on systems and communicating with various internal/external sources to complete the process
Orders evictions and monitors for completion
Orders title commitments and policies from title companies
Orders broker’s price opinions and appraisals
Establishes list prices, negotiates purchase offers, and approves repairs within delegated authority
Ensures the sales process is initiated by processing and signing listing agreements to Realtors
Reviews Property Analysis forms along with brokers and recommends if property should be rehabbed or sold in as is condition
Coordinates, repairs, and maintenance to property with Realtors or contractors
Minimizes cost and attempts to achieve the maximum sales price possible on each property
Reviews purchase offers and consults with Leader to determine whether to accept, counter, or reject the offer
Maintains REO inventory reports
Processes closing documents, sale proceeds and hazard insurance claims for damages to properties
Complies with bank procedures and follows regulatory, operational and security guidelines
Upholds customer satisfaction by supporting external/internal customers and answering questions/requests in a timely manner
Reviews systems, policies, procedures, and forms to ensure full compliance with all applicable regulations
Assists with co-worker’s duties during high work volumes and/or absences

Mortgage Closing Manager Resume Examples & Samples

Work with Sales Management and other Fulfillment Leaders (Ops manager, Processing Manager) to determine staffing needs and allocate work based on overall sales volume and pipeline
Directly supervise Closing FTE to team goals that feed both departmental and organizational goals. Utilize team incentives and contests to motivate a group of mortgage professionals to meet these goals
Retrieve, review, create, distribute and discuss reports related to the Closing Department with staff
Manage vendor relationships with escrow/title companies and work to resolve escalated issues as needed
Partner with Compliance and Risk to perform post-closing tasks to insure all required documents are accurate prior to shipment to Bancorp Post-Closing
Monitor team quality accuracy and efficiency through coaching and mentoring efforts. Focus on production and pull-through through the utilization of quality control and review loan files to ensure adherence to internal andexternalregulatoryrequirements
Ensure department is providing a high level of customer service to internal and external customers
Perform human resource related tasks for the department such as coaching and evaluation and training needs. Actively on-board train and coach new hires
Four year degree or equivalent work experience required
Must have three to five years residential mortgage loan closing experience
Two years of management experience, preferred
Demonstrated teamwork and customer service skills

Mortgage Resume Examples & Samples

Minimum of 10 years of residential mortgage underwriting or related experience
Expert knowledge of real estate lending products, regulatory compliance and secondary market guidelines (FNMA/FHLMC)
In-depth knowledge of competitive market place and trends in product offerings
The position requires a solid knowledge of consumer credit transactions with regard to underwriting, loan structure, documentation, and origination channel
Strong understanding of Residential Real Estate Mortgage appraisal requirements
Strong knowledge of residential first mortgage loan documentation requirements
In-depth knowledge of compliance requirements of residential first mortgage loans
In-depth pipeline management required
Ability to work independently using the knowledge set to review, research, analyze and respond to all third party investor QC, documentation and repurchase requests
In depth retail lending underwriting skills
Excellent verbal/written communication and relationship building
In depth problem solving skills
Experience with web based approval systems (DU/LP) required

Post Closing Manager, Mortgage Resume Examples & Samples

Develop, manage material/resources to effectively and efficiently train Post Closer and Shippers in Federal and State regulations including but not limited to FHA/VA and Conventional guidelines, RESPA, TILA, HOEPA, MDIA, QM and ATR regulations
Ensure that the closed loan file, including the original note, is received from the Closing Attorney/Title Company within specified timeframes and ensure the original closing package documentation is properly scanned and stored to the central image loan document repository
Supervise the preparation of all first mortgage Collateral Package, note endorsements,for delivery to Custodian/Investors and deliver to the appropriate parties within required timeframes
Supervise the Loan Delivery specialists to ensure they identify missing documents or discrepancies in the closing package, including all outstanding conditions due from the Settlement Agency/Title Co
Monitor all outstanding deficiencies are cured within specified timeframes
Manage the MERs reporting and reconciliation of all loans updated on the MERs system for updated registraton and transfer of servicing
Manage all FHA/VA/USDA payment, guaranty and insuring processes
Manage all Servicing/Subservicing data and document transfer processes
Oversee training and answer any technical questions for all Post Closing team members
Bacehlor’s Degree or equivalent work experience required
Minimum of 5-7 years of first mortgage experience
Minimuim of 3 years experience in underwriting, closing, shipping/delivery to Agencies, and post closing experience
2-3 years previous mortgage banking supervisory experience
Proven ability to identify root causes of problems, and identify and implement proactive solutions

WM Mortgage Modeling Head Resume Examples & Samples

Very strong programming skills required
Analytical skills, problem-solving skills, and detail orientation
Ability to act as a bridge between several business areas
Must be a service oriented, team-player eager to assist colleagues and members of the department at all levels
Self-motivated, innovative, hardworking individual, who can handle changing priorities and multiple tasks in a timely fashion
Diligent and meticulous individual with the ability to “think outside the box”

Mortgage VP Manager of Credit Resume Examples & Samples

Stays informed of any changes in government regulations concerning residential mortgage lending and communicates information across the wider team
Has in-depth understanding of the business unit's processes and implications for other groups within the organization and other divisions within the company
Ensures timely and compliant changes in business practices and legal/regulatory requirements are implemented, including systems and forms requirements development, testing and reporting
Participates in business change initiatives to ensure that operational risks are assessed, mitigated, and escalated when appropriate

Mortgage Closing Specialist Resume Examples & Samples

The position requires a minimum of two years of recent mortgage closing and funding experience in mortgage operations environment
This job requires a working knowledge of documents and current regulatory requirements for closing/funding all mortgage lending products as it relates to HMDA, RESPA, REG Z, AML, PRIVACY ACT
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Mortgage Fee Specialist Resume Examples & Samples

Obtain the Closing Disclosure Worksheet adding and updating fees
Analyze fees for compliance with TRID calculation and tolerances rules
Validate time frame to send the Closing Disclosure to the borrower
Perform the RESPA Refund Process
Work with Loan Processor and Closing Agents to ensure an accurate and timely Closing Disclosure is sent to the borrower
Review re-disclosures for accuracy, make corrections and/or adjustments and send accurate re-disclosure to the borrower
Demonstrated ability to diagnosis financials

Mortgage Admininstrator Resume Examples & Samples

Review offering sheets prepared by authorized M&T Realty Capital Corporation personnel at interest rate-lock to ensure accuracy and adherence to Fannie Mae, Ginnie Mae and/or investor guidelines
Enter pertinent rate-lock and property information into the electronic delivery systems of FNMA, FHLMC or GNMA, as applicable for confirmation of multifamily loan commitments and the certification and creation of Mortgage Backed Securities
Completion of necessary paperwork and process follow up documents as required for rate-lock confirmation
Distribute rate lock and commitment information internally and to assigned closing attorney prior to loan closing
Ensure delivery of Mortgage Backed Securities while monitoring delivery deadlines to avoid penalties, the confirmation of trades, coordination of the purchase and settlement of Mortgage Backed Securities with investors and including the review of investor purchase agreements for compliance with MTRCC policies, procedures and rate lock terms
Additional responsibilities include the initiation of wire transfers for Good Faith Deposits to investors; completion of necessary paperwork for settlement of securities within investor guidelines and coordination of documentation delivery with assigned closing attorney within required delivery deadlines
Maintenance and distribution of management reports
Bachelor's degree or in lieu of a degree 4 years work experience
Minimum of 1 year previous loan commitment and delivery experience
Detail oriented, good time management skills with proven ability to meet deadlines and work under pressure
Strong written and verbal communication skills and the ability to function effectively as a team member
Experience with Microsoft Office, Word, Excel and various commercial loan information systems
Familiarity with commercial/multifamily real estate loan terms, procedures and mortgage backed securities industry
3 years previous multifamily loan commitment and delivery experience

Mortgage Lending Consumer Loan Direct Manager Resume Examples & Samples

Develop and execute specific production marketing and sales strategy for CLD sales teams
Provide direct involvement in the development of CLD marketing and lead generation programs, including advertising through various traditional media, collateral pieces via direct-mail, and online presence with support of the Marketing Department
Serve as liaison between CLD team, Community Bank, Retail Mortgage leadership and other Lines of Business (LOBs) to develop and execute strategies, which result in loan referrals
Provide direction and data for production and profitability plan setting and staffing requirements for sales team and sales leaders to include phone metrics (e.g. wait times, on-phone percentages, average call time) and lending metrics (e.g. cycle time, client service quality standards, cross-sell goals)
Provide direction to BB&T University for training needs and Information Technology (IT) for technology needs
Integrate Digital Channel with CLD channel to support online strategy
Be a leader in the CLD lending industry to include market and industry research on current trends, technology, strategies and tactics. Leverage information by making recommendations that support BB&T's strategy
Responsible for management of CLD team with regard to proper selection, training, coaching, counseling, goal setting, performance evaluations, salary administration, promotions, transfers, terminations and career enhancement all within the context of BB&T's vision, mission and values and in support of the Bank's sales and credit culture
Continuously improve client service quality through superior management of CLD processes and relationship building with clients and other Bank associates. Emphasize the importance of Consumer Loan Direct staff providing excellent client experience through alternative channels such as telephone and online
Ensure adherence to BB&T lending policies and procedures, including government regulations, secondary market requirements, acceptable compliance and quality control audit performance
In conjunction with Community Reinvestment Act (CRA) coordinators and CLD staff, support affordable housing efforts to effectively serve low to moderate markets
Bachelor's degree in a related field or equivalent education and related training
Fifteen years of management experience in lending field to include consumer mortgage
Excellent leadership skills
Strong organizational, planning and budgeting skills
Master's degree with business-related focus
School of Mortgage Banking or BB&T's Leadership Development Program (LDP) graduate

Mortgage Servicing VP Default Manager Resume Examples & Samples

Continually develops team members utilizing internal and external training opportunities
Provides feedback and motivation to improve through team meetings, individual performance reviews, and coaching sessions
Reviews all bankruptcy and foreclosure referrals for adherence to timeframes, procedures, and Investor guidelines
Monitors all claim filings and reimbursement amounts to ensure adherence to timeframes and allowable expenditures
Establishes and implements internal procedures as needed to expedite the meeting of established team and company goals
Maintains thorough and up-to-date knowledge of collection, bankruptcy, foreclosure, loss mitigation, and claims procedures; ensures updates are implemented and followed
Communicates appropriately with customers to enable resolution of problems
Reviews all contested legal matters as appropriate and adheres to company procedures regarding involvement of in-house legal team
Reviews for approval any repayment arrangements outside the norm
Provides bidding instructions for foreclosure sales
Schedules staff attendance of LoanServ functional calls; reviews all upcoming projects and enhancements, and coordinates implementation and communication of system changes
Monitors attorney performance by reviewing timeline management reports and expense disbursements
Communicates with Investors and Insurers regarding delinquency and all stages of loan liquidation
Monitors and implements updates to department manuals
Oversees third-party vendors for Default

Mortgage Resume Examples & Samples

Manages and directs the sales and business development activities of the HMC directly including selection, performance management, and coaching
Functions as a Home Mortgage Consultant (Mortgage Banker) with primary responsibility for identifying customer needs, providing products or services that meet those needs and maintaining a customer relationship for life sales approach. Responsible for exceeding all minimum standards established under the Mortgage Banker comp plan
Oversees the development of marketing/business plans for each Mortgage Banker's designated territory. Develops and recommends marketing objective, including sales volumes and profit forecasts. Develops tactical plans and makes strategic recommendation to effectively manage and grow the business
Reviews and monitors pipeline report and other pertinent management information to ensure adequate commitment levels to achieve desired loan volume and customer responsiveness/satisfaction. Directs the preparation and maintenace of reports and management information
Plans, coordinates, and implements sales strategies with RBG Division and Regional Sales Managers regularly. Establishes and maintains interactive relationships with appropriate branch and other bank partners, and non-bank referral sources, to include regular communication regarding service, volumes, quality and other pertinent business strategies
Bachelor's degree or combination of equivalent experience
Five to seven years mortgage sales experience
Two years or more supervisory/management experience preferred
Thorough knowledge of mortgage industry including sales, origination, underwriting, and regulatory requirements

Mortgage IT Provisioning Access Administration Resume Examples & Samples

Provide second level support for user account access related Tickets and Work Orders
Escalate tickets to other appropriate second and third level support groups in a timely manner
Track and monitor tickets and work orders to ensure a timely resolution/completion
Perform scheduled validations of user access rights and corresponding administrative activities on a regularly scheduled basis. Requires communicating with various levels of leadership

General Manager, Xerox Mortgage Services Resume Examples & Samples

Profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit
Budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel
Execute operational strategy and tactics to consistently grow selling activity and deliver short-term results that achieve financial objectives and position the organization to achieve results defined in its strategy
Develop and execute long-term strategic plans and BLITZDOCS product and service roadmaps to grow the Mortgage BPO businesses
Lead management of respective operations cost structure to maintain business model to deliver Revenue and Signings (both renewal and new business) commitment
Create a positive environment and build a high performing matrix organization that attracts, retains and develops a diverse group of capable people who are energized to deliver a value-add sales experience to customers
Deliver core product leadership by growing Xerox Mortgage Services and retaining clients
Represent Xerox in the mortgage industry and develop and maintain our thought leadership
Role model operational excellence and a sales management process that is consistently and effectively practiced

Mortgage Policy Resume Examples & Samples

Active involvement with subservicer to incorporate insights into enhanced underwriting standards
Minimum 7 years’ experience in the mortgage industry
Minimum 5 years’ Credit experience in mortgage industry
Expertise in primary mortgage underwriting, credit risk management and credit analytics is required
Thorough understanding of credit and/or portfolio management process

Mortgage Loan Offier Resume Examples & Samples

Two to three years of experience in a loan origination experience
Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending
Ability to prioritize multiple competing task
Ability to analyze and comprehend complex financial data and provide financial alternatives

Head of Mortgage Resume Examples & Samples

Manage profit and loss responsibility of Fifth Third mortgage business
Coordinate affiliate mortgage activity to achieve planned results
Develop long-term vision and strategies to respond to changing market
Establishes pricing policies for the Bancorp
Responsible for growth and profitability of Residential Mortgage product through various channels
Manage risk and profitability of secondary marketing conduit
Oversee analysis and control of risks associated with the Residential Mortgage production and servicing assets
Manage MSR value and risk
Work with support and business line managers to increase cross-selling efforts of related Bank products to mortgage customers
Develop and manage relationships with outside investors
Responsible for CRA and internal/external audits
Manage vendors
BachelorÆs degree in business preferred or equivalent experience
Ten or more years of increasing responsibility in banking, Consumer preferred
Five plus years management experience
Strong interpersonal and communication skills
Innovative thinker that can drive change throughout the division/organization
Leadership skills, initiative, a detail orientation, strong analytical skills, and decision-making skills
Ability to work in a team environment

Mortgage Post Closing Proc Resume Examples & Samples

Identifies and audits all exceptions to the loan file and tracks to completion
Audits and reviews loans basic to moderate in complexity
Reviews closed loan files for completeness, accuracy, and compliance to Bank policy and procedures
Inputs data accurately into all computer systems
Provides Customer service to internal and external parties in a professional manner
Two+ years of banking or financial industry experience
Basic knowledge of the mortgage loan process, including application, processing, underwriting, closing, servicing, funding and documentation/investor requirements
Customer service skills
Operate standard office equipment

Mortgage Lending Servicing Operational Improvement Manager Resume Examples & Samples

Provide leadership oversight of the company’s ML Servicing Operational Improvement team. Responsible for creating transformational solutions that focus on implementing well managed processes
Optimize technology and vendor utilization throughout the servicing organization by removing non-value added activity
Implement cross-functional solutions that create transparency and standardization throughout the servicing organization
Lead the ML Servicing Operational Improvement team by setting goals and objectives. Lead efforts to maintain strong profitability
Serve as a transformational leader while developing sustainable infrastructure solutions
Work closely with ML Chief Servicing and Operations Manager to define scope and scale of process transformation engagements, prioritize efforts to maximize impact, and ensure process transformation goals are met
Work with senior leadership in ML and internal and external governing bodies to ensure that ML Servicing is meeting the requirements of these parties
Ensure industry best practices are incorporated into ML Servicing Process Transformation action plans to ensure an optimized operating model for ML Servicing. Lead third-party reviews and represent servicing in industry forums. Create relationships for managers with industry peers
Cultivate a culture that develops associates by implementing thoughtful career development programs for servicing associates. Create career paths for associates to develop into industry experts and prepare for leadership opportunities
Measure associate engagement
Bachelor's degree in business-related field, or equivalent education and related training
Fifteen years of servicing or related management experience
Expert knowledge of the mortgage servicing industry
Experience leading quality and process improvement efforts in a corporate environment
Creative and innovative approach to problem-solving
Expert knowledge of servicing operations, systems, compliance and regulatory issues
Excellent interpersonal skills demonstrating the ability to interact with all levels of management effectively
Excellent negotiating, conflict management and consulting skills
Strong quality orientation and organizational skills with the ability to manage multiple projects/tasks simultaneously
Master’s degree in Business Administration (MBA) or Master’s degree in Business Management or Statistics
Certified Six Sigma Black Belt
Experience in leadership/high impact decision roles

100

Mobile Mortgage Manager Resume Examples & Samples

Superior home lending & risk management skills are critical
Thorough knowledge of investment property lending (includes ownership & tax structures) and well versed in the variety of home ownership structures e.g. Trusts
Superior knowledge of relevant insurance product offerings and thorough understanding of relevant core products, services & procedures
Highly developed presentation and promotional skills and proven ability to network and build productive relationships
Excellent time management and an ability to organise, particularly self, excellent interpersonal, verbal communication and written communication skills
Effective sales and interviewing skills
Market awareness

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Mortgage Professional Resume Examples & Samples

Deliver a consistently superior client experience through focusing on mortgage and creditor insurance advice, submission of high quality credit applications, and appropriate anchoring routines in order to consolidate banking relationships and generate sales opportunities for partners
Deliver the Client Experience framework to all clients
Introduce clients early to your branch partners considering customer needs and preferences, and respecting local market processes
Respond to and resolve client problems at first point of contact whenever possible, ensuring escalation to Sales Manager and/or Branch Manager as required
Maximize the use of all technology (e.g. Portable scanners, Laptops) to enhance productivity and client experience
Undertake all required or suggested training/RBC Campus courses within required timeframe to ensure skills are up-to-date and meet or exceed position requirements
Keep informed of current events, market news and internal information on RBCNet and applicable internal sites (eg Knowledge Resource Centre)
Maintain professional, advisory and supportive relationship with all RBC partners in local market and back office support groups
Bachelor’s degree in Management or related field
At least one (5) years in Lending/Sales
Strong organizational and planning skills
Strong Relationship Building and Collaborative skills
Ability to partner effectively with all stakeholders
Sound knowledge of RBC products and services
Mobility is required

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Mortgage Oversight Specialist Resume Examples & Samples

3-5 years of experience within the Loss Mitigation area required
Prior experience as a Single Point of Contact (SPOC) in the loss mitigation area
Prior experience in Collections within the loss mitigation area
Previous experience posting/applying payments
Quality control or audit experience preferred

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Mortgage Servicing SVP Loan Administration Resume Examples & Samples

Responsible for ensuring timely releases of lien as to ensure no penalties are assessed or paid by MBF
Responsible for ensuring appropriate flood regulations are administer in the loan servicing arena, to mitigate possible penalties
Responsible for ensuring research and correspondence adheres to CFPB requirements and tracking system is adequately performing and maintained
Responsible for oversight and immediate remediation in all areas under my direction
Reviews appropriate procedures, processes, and business controls
Works closely with business controls, legal and compliance to ensure requirements are being met from regulatory, investor and federal agencies, to better manage operational risk
Assists in preparing for regulatory exams and for regulatory responses. Develops relative to identified deficiencies as required
Implements internal follow-up and validation reviews
Monitors KPI daily
Supports, enhances, and helps lead within our BMF culture and role models within cultural pillars
Provides long term direction to managers, to assist in enhancing their skills and capabilities
Escalated and report areas of concern to Senior Management
Additional responsibilities as needed

104

Mortgage Lending Repurchase Coordination Manager Resume Examples & Samples

Direct and coordinate Mortgage Lending Investor and Insurer related associates, as to the management of investor/insurer-related mortgage loan repurchase, make whole and indemnification requests
Direct the comprehensive, loan-level analyses of mortgage loans that Mortgage Loan Administration has had to repurchase as the result of defects found by investors/insurers or as self-determined
Evaluate “repurchase” requests for common deficiencies, defects and sources for exception trending and make recommendations to senior Mortgage Lending Administration management for improvements in the mortgage manufacturing process
Provide leadership to ensure that any “repurchase-related” reports are completed and distributed to appropriate management in an accurate and timely manner
Mitigate loss exposure to Mortgage Lending Administration by successfully managing the defense of investor/insurer-related mortgage loan repurchase, make whole and indemnification requests
Report material findings to Mortgage Lending Compliance, Quality Control and Fraud Risk Mitigation Manager with respect to violations of investor/insurer guidelines, state/federal regulation, bank policy or suspicious loan activity
Assist with Mortgage Lending Audit Relations Group with monthly review of performing loan GSE quality sampling
Assist Mortgage Lending Compliance, Quality Control and Fraud Risk Mitigation Manager in review and interpretation of existing and proposed investor/insurer guidelines, and in development and maintenance of policy and procedure manuals
Participate and provide leadership in various Mortgage Lending Administration or Bank initiatives, task groups, Forums, etc
Conduct research, analyses and maintain knowledge of emerging “repurchase-related” industry actions and concerns and report findings to appropriate senior Mortgage Lending Administration Management
Assist with on-site production reviews as needed
Ensure Mortgage Lending Investor and Insurer associates are well trained in areas of investor/insurer guidelines, state/federal regulation, bank policy and detection of mortgage fraud as appropriate
Other servicing duties as assigned
Seven years of mortgage experience, preferably in audit, underwriting or repurchase management
Very good interpersonal, leadership, analytical and problem-solving skills
Very good verbal and written communication skills
Supplemental education and experience in residential mortgage lending, including audit, underwriting or repurchase management
Comprehensive knowledge of investor/insurer guidelines, including FHLMC, FNMA, FHA and VA
Proven management and leadership skills

105

CRA & Fair Lending Mortgage Leader Resume Examples & Samples

Develops business strategies, and directs execution against those strategies. Partners broadly across the organization – systems, finance, legal, compliance, training, marketing and all channels – to deliver against defined business objectives successfully
The role will work with CRES Management Team, Regional Sales Management, Community Affairs team, Marketing, Risk, Community Reinvestment team, and Consumer Bank Product team in Mortgage, as well as Secondary Marketing, to drive the implementation of existing pilot initiatives across the footprint and to formulate a comprehensive approach to Inclusive lending to serve us for the coming years
Evaluates ideas for new products, investigates business segment opportunities and effect on market of present products; recommends exploitation of economically attractive opportunities. Makes strong and well-reasoned recommendations, and advances controversial or unpopular positions if they are in the best interests of the business
Consolidate accountability for strategy formulation, segment governance, coordination, administration and performance accountability relating to Mortgage segment Community Reinvestment Act obligations
Understands and represents the interests of the customer, translating customer needs into actionable business opportunities
Responsible for coordination of CRA program operational risk, policy/procedure and risk/SAS oversight relationships and accountabilities across segment
Responsible for Business unit administration and coordination of Retail CRA performance strategies, initiatives and results, including targeted assessment area performance requirements, as well as secondary market supplementary strategies, as needed, to attain corporate-approved assessment area goals
Has ownership of relationships with Federal, state and local affordable housing finance programs, in coordination with Product Strategy manager and team and Sales Management, including administration of requirements and build-out of relationships
Manages coordination of Mortgage segment governance of CRA performance plans, collaborating with Sales Management, Operations Management and Compliance team to drive “One Team” priority and focus, and ensure appropriate reporting and alignment with Second Line enterprise oversight teams
Directs product managers in management of assigned product lines or services in business segment. Ensures that staff obtains technical opinions and estimates of time and costs for new product development; coordinates all activities relative to product development with other bank units such as Marketing Department, Corporate Compliance and Division Executives, etc. for the most effective and profitable introduction and marketing of new products
Directs the gathering of market intelligence so that business segment opportunities may be capitalized on as they occur and the effects of competitive activity are minimized. Plans, conducts and directs major, long-term projects
Develops and recommends pricing strategies that will result in meeting specific business segment and or product objectives. Ensures all new and existing products and communication related to products are in compliance with bank policy and regulatory requirements
Maintains contacts with bank officers responsible for marketing and sales of assigned product(s) to monitor trends, determine customer acceptance, understand sales officers' needs, etc
Maintains a high profile, consistent and credible presence across the organization and within the industry in order to gather intelligence and benefit from others’ insights. Uses this presence to identify business opportunities and to serve as an advocate for approved strategies, tactics and programs
Master's Degree preferred
10+ years in a product development and/or management, or product marketing in financial services
7+ years in a bank environment
Thorough knowledge of business segment’s product lines assigned including operational aspects. Complete understanding of product planning, financial analysis, and market research. Thorough knowledge of the sales and marketing aspects of multiple product lines
Meaningful experience in mortgage and lending segments – strategic or operational
Demonstrated experience in project management, cross-divisional networked relationships, and reporting, tracking and management skills
Experience with inclusion strategies relating to mortgage, including CRA programs – may relate to one or more targeted segments with demonstrated, tangible results in delivering value to such client segments
Leadership presence, strong writing and speaking skills, familiarity with Mortgage origination models for banks
Compose letters/memorandums
Coordinate events
Coordinate meetings
Demonstrated management
Develop office procedures
Use personal computer
Ability to handle multiple tasks and projects

106

Gdm-sbs-na Mortgage Resume Examples & Samples

Analytic Project Execution
Understand business priorities and work out data driven solutions
Hands-on execution on a variety of projects using conventional analytical techniques, deliver on multiple projects and ability to manage timelines around them
Collaborate with colleagues to leverage best practices
Ability to handle complex data and generate meaningful business insights
End-to-end project management and coach team members
Coach and mentor junior members
Business Knowledge: Develop business context and knowledge; proactively seek out best practices and adopt the same in day-to-day functioning
Communication: Independently manage communication with US based partners
Teamwork: Effectively contribute and add value to cross-functional initiatives; train and coach others in the organization; seek to learn from other areas within the site to improve analytic approaches for the team
Organizational Development: Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities, etc
4-8 years of exposure to financial services
Candidate should have worked in any of the following domain: Credit Cards, Retail Bank, Mortgage, Lending/Liability product
Hands-on working with data
Proficient in formulating analytical methodology, identifying trends and patterns with data
Business impact analysis
Hypothesis testing and knowledge of segmentation
Basic knowledge of predictive modeling
Simple optimization
In-depth understanding of Customer Lifecycle Management within the financial services domain (Cards, Retail Bank, Mortgage, Lending/Liability product)
Customer-engagement (Pricing and P&L forecasting)
Customer servicing and understanding customer touch points
Customer retention
Candidate should be highly self-motivated
Should have excellent communication and interpersonal skills
Ability to coach and mentor juniors
Should understand business and drive client value
Ownership and Accountability: self and team
Structured and lateral thinking

107

Mortgage Lending Processing Manager Resume Examples & Samples

Develop and maintain strong understanding of Mortgage Lending products, policies and processes for Government-Sponsored Enterprise (GSE), Federal Housing Administration (FHA), Veterans Affairs (VA), United States Department of Agriculture (USDA) and portfolio products
Develop, measure and calibrate production/quality goals for a large team focused on loan requests secured by real estate or loans for non-traditional borrowing entities (e.g. trusts, limited liability corporations/partnerships (LLCs/LLPs))
Recruit, develop and retain high-performing team members to ensure ongoing success in meeting department goals and necessary succession planning objectives
Develop and maintain effective relationships with internal and external clients/business partners and vendors
Directly resolve or coordinate the resolution of client service-related problems on behalf of internal and external clients to ensure Perfect Client Experience (PCE) standards are achieved
Handle overflow processing of files
Serve as back-up for Regional Production Support Team (RPST) management
Bachelor’s degree in Business or related field, or equivalent education and related training
Management/leadership experience
Experience managing processing, underwriting or closing of loans secured by real estate
Strong knowledge of bank operations, systems, compliance and regulatory issues
Proven analytical and problem-solving abilities
Ability to manage and monitor the performance of others and provide effective feedback
Ability and willingness to make decisions and be accountable for them
Graduate of BB&T’s Leadership Development Program, Banking School, or equivalent program at another financial institution
BB&T’s Process Master Certification

108

Mortgage Market Manager Resume Examples & Samples

Experience managing mortgage divisions
Experience with secondary market sales
Experience recruiting and managing a sales team
Strong team-building skills, local networking and recruitment sources, experience coaching and developing direct reports

109

VP-mortgage Price Verification Resume Examples & Samples

5-9 years of professional work experience
Thorough knowledge of Non-Agency Residential Mortgage Bonds/Loans
Understanding of capital structures relating to RMBS and CMBS
Working knowledge of Commercial Bonds/Loans, Agency Bonds, and Derivatives including CDS Single Name, ABX, CMBX, IO, and PRIMEX

110

Team Leader, Mortgage Settlements Resume Examples & Samples

Managing people effectively
Conduct regular team meetings
To work and contribute towards a successful team environment
Ensuring all workflow is completed within the agreed service levels
Monitor file flow funnel and liaise with other teams where required
Discuss loan scenarios with customers
Resolve all withdrawn and declined loan applications
Present a clear understanding of Mortgage and other related documents
To ensure all quality and productivity measures are met

111

Home Loans Closer, First Mortgage Resume Examples & Samples

Previous Mortgage Experience
Accuracy and strict attention to detail
Strong communication and organization skills
Excellent customer service skills/focus on customer
Strong math skills
Problem-solving and reasoning ability
Decision-making capabilities
Able to adapt to changing environments, situations, and job responsibilities
Self-motivated and able to work independently with minimum supervision
Capacity to work in a team-oriented environment
Mortgage Closing Experience Preferred
GFE/RESPA/REG X Knowledge
EDGE/StatusMart experience desired
Bilingual-Spanish preferred but not required
1-2 years of previous Closing experience highly preferred

112

Mortgage Collections Resume Examples & Samples

To work for CitiFinancial you must be 18 years of age or older
One year of sales or collections experience
Effective communication and active listening skills that demonstrate the ability to determine solutions that are beneficial to the customer and the company
Strong problem solving and analytical skills are required to successfully review customer information
Ability to research and respond to customer inquiries promptly and accurately
Experience with PC’s and various software programs including word and excel
Willingness to work flexible hours which will include some Saturday hours
Experience in managing multiple tasks and transactions simultaneously
Ability to understand and follow instructions/directions/comply with company policy and regulatory requirements
Ability to perform individually as well as contribute positively to the Center Team environment
Ability to recommend solutions to resolve difficult or complex accounts
Experience creating and executing business plans / strategies and establishing goals
Demonstrated experience in managing an effective team, including ability to train, coach, develop and motivate staff
NOTE** The information listed within this Description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a

113

Director, Mortgage Loan Portfolio Management Resume Examples & Samples

Four year degree (or equivalent) with 10+ years related experience
At least 2 years of supervisory experience
Masters or advanced degree (MBA, JD or degree related to real estate finance)

114

Mortgage Default Spec Resume Examples & Samples

Able to independently apply competencies in routine and more complex situations
Communicate effectively with diverse groups and individuals
Establish effective work relationships according to requirements of position
Problem-Solving Skills: Research, gather, arrange, compile, summarize, and evaluate data in
Recommending solutions
Time Management: Ability to work well in fast paced/multi-tasking environment
Collaboration: Work with peers and team to establish successful team environment. Demonstrate willingness to help others when necessary
PC skills including (but not limited to) MS Word, MS Excel, MS Access, and Internet
Must possess the ability to work well with numbers to calculate time frames, evaluate costs, evaluate losses and determine the correct course of action based on the mathematical results
Advanced multitasking ability to handle specialized task and responsibilities
Ability to analyze problems and provide the appropriate solution
Advanced communication skills verbally and through written electronic correspondence
Prior experience with Default Servicing
Basic knowledge real estate or other collateralized loans and lines
Fluent in Spanish communication (verbal and written)
Familiar with Consumer Financial Protection Bureau (CFPB) mortgage servicing guidelines
Works cross-functionally with all retail default areas (Collection, SPOC, Loss Mitigation, Foreclosure)
Achieve all department goals including quality and productivity as well as meet all required service levels while maintaining accurate and complete records
Process all documentation and provide support for all short sale, settlement, deed-in-lieu, modification, forbearance workouts, extensions, repayment plans, foreclosure, charge off and loss mitigation
Ensure each assigned foreclosure step is completed according to published service level
Review each assigned account for proper documentation, mortgage position, sufficient equity and title status
Order all file documentation and new appraisal, current owner search and senior payoff when needed
Set up electronic files and store the required documentation
Complete equity analysis process
Make determination if foreclosure action is appropriate based on mortgage position, equity and title information
If assigned, coordinate FNMA reporting on delinquency and charge offs to comply with investor regulations on securitized loans
Effectively and efficiently monitor and complete their assigned pipeline of accounts
Completely and accurately maintain custom data segments
Verifies necessary documentation to support data provided in the applications
Process vendor invoices according to procedures
Update any assigned database with the appropriate information
Assist with monthly reporting and reconciliation (i.e. ALLL, TDR Recon) as well as assigned ADHOC reporting
Accurate data entry of applicant information into the servicing platforms. Ensure documents include applicable compliance disclosures
Validates credit reports, surveys, and title insurance, and requests payoffs from other mortgage companies; updates loan files, the mortgage servicing platform, and tracking system as information is received; prepares package for approval
Obtain and review verification of employment, and verification of mortgage forms if alternative documentation is not available; updates loan files and tracking system once forms are returned
Updates insurance and flood information on the servicing platform; contacts insurance companies for insurance policies not received
Processes loan to conform to product guidelines. Gathers all requirements and prepares loan for final underwriting approval
Review and verify accuracy of all loan documents post closing
Forward completed package for booking to Loan Operations
Follow up to ensure loan is fully booked according to modification documentation and accurate in host system
Ensure all applicable servicing systems are updated including CACS, APPRO, ALNOVA, TSYS and any Vendor provided systems

115

Mortgage Servicing Oversight Manager Resume Examples & Samples

Provide reporting to management based on the results of assessments performed
Work with internal business partners to address loan level/escalated issues, as needed
Participate in ad hoc projects as needed and assist management with requests related to servicing oversight
Knowledge and understanding of title commitments
Strong Computer skills must be familiar with how to navigate a Microsoft Windows environment and have a basic working knowledge of Microsoft Office software
High level of Accuracy and Detail Oriented/multitasking

116

Mortgage Transaction Specialist Resume Examples & Samples

Minimum 8 years of mortgage processing/closing or origination experience
Minimum 8 years working with automated underwriting system (DU or LP)
Strong understanding of underwriting policies of FNMA, FHLMC, FHA, VA and other Secondary Market Investors
Strong computer skills, specifically with a Loan Origination system, preferably Encompass
Strong verbal and writing skills to effectively communicate in a variety of mediums and methods (listening, presentation, writing and nonverbal communication skills)
Proficient computer skills with Word, Excel, Outlook and the Internet/web based applications utilized by this position
Basic knowledge of IT technologies within the Mortgage Banking industry and best business practices for the Mortgage Banking industry

117

Senior Mortgage Servicing Specialist Resume Examples & Samples

Cash processing
New Loan Setup
Prepare amortization schedules
Review and preparation of billing statements
Prepare and calculate payoff quotes
Expense/Reserve disbursement review and processing
Borrower Requests
System maintenance
Review suspense, delinquency, and data quality reports
Maintain relationship with other departments (such as Accounting, Asset management, Special Servicing, other servicing teams, etc.) and other Prudential offices
Provide excellent customer service by assisting regional Ag offices and borrowers in researching and resolving concerns/issues in an expedited manner
Proactively monitor daily and monthly reports to ensure accuracy by researching and working issues and exceptions
Review current processes and recommend process improvements as appropriate to enhance productivity, efficiency and customer service
Monitor servicing triggers
Prepare investor reporting packages and/or data files
Reconcile and validating loan data to investor reports and files
Review investor files, account reconciliations, and wire transfers for accuracy
Interpret servicing agreements, government regulations, accounting manuals, and loan documents to ensure reporting requirements are being met
Bachelors Degree preferred but not required
5 years of Commercial Mortgage Loan Servicing experience required; Agriculture loan experience a plus
Position requires detailed understanding of loan terms, complex loan documents, capital structures, pooling and servicing agreements, servicing functions, and process flows
Ability to perform in a strong customer oriented team environment utilizing strong leadership skills, professionalism and team work
Strong project management experience (managing deadlines/timelines, interacting with all levels of staff/departments and groups, etc.)
Prior experience developing policies, procedures, process flows and process improvement recommendations
Candidate needs to be able to communicate and make presentations to all levels of staff and management
Excellent interpersonal and customer service skills are essential for specialized capital source/loan product
Ability to multi-task and work independently in a time sensitive environment
Proficient Microsoft Office skills (Excel, Word, Lotus Notes)
Experience utilizing loan servicing system i.e. McCracken/Strategy is preferred

118

Mortgage Backed Securities Allocator Resume Examples & Samples

Experience on audit teams of financial institutions such as banks, insurance companies, hedge funds and asset managers is a plus
Alternatively, relevant experience in Product Control, Financial Reporting or Middle Office P&L groups will be considered with demonstrable exposure using or posting to a general ledger system
Industry and operational knowledge of the banking and finance
An understanding of the assets classes transacted in CIO such as MBS products, Fixed Income securities
Some exposure to Accounting for derivatives and securities held as AFS
Experience in identifying and implementing process improvements
Proven track record of presentation preparation and delivering communication to management
Building and maintaining strong business, operations and technology relationships
Demonstrated positive impact in everything you do, and enthusiasm for doing it
“Self-starter” that takes ownership of issues until resolution and documentation
Decision making and analytical skills
Recognition of the business' and team's requirements and the willingness to step outside of a strict job description (understanding the 'bigger' picture)
Strong teamwork skills, with an emphasis in collaborating with multiple teams across many functions and regions
Numerate, with attention to detail and a methodical approach to problem solving
Proficiency in MS Excel, MS Access, PowerPoint, Word, and database systems
Strong communication and interpersonal skills with the ability to confidently argue a case effectively with any audience to effect change
Strong time management skills and the ability to multi-task and prioritize workload as flexibility is required for the role

119

Mortgage Price Resume Examples & Samples

Prepare and distribute all first mortgages pricing via LOS, rate sheets, etc. within specified timeframes
Monitor competitiveness of pricing/product survey
Primary resource for inter and intra departmental questions on pricing and lock in policy and procedures
Bachelor’s Degree or equivalent work experience required

120

Mortgage Servicing ACH Specialist Resume Examples & Samples

Drafts response to customer as appropriate
Acts as the principal back up to Cashiering
Participates in writing, testing, and maintaining updates to procedures for this position
Promotes our culture by living-out the cultural pillars (People, Integrity, Partnership, Teamwork, and Fun) on a daily basis

121

Mortgage Closing Coord Resume Examples & Samples

>EXPERIENCE REQUIREMENT LISTED BELOW< 2+ years Mortgage or Title Expereince - GRADE 135+ years Mortagage or Title Experience - GRADE 15
Knowledge of CONV, FHA, VA, CPERM and compliance guidelines is preferred
Work volume can be unpredictable and interruptions from customers, peers, managers or others may be present
Directs the final real estate closing transaction and coordinates funding with closing agent via approved payment channels

122

Mortgage Head Resume Examples & Samples

Bachelor’s degree in Business Administration, Finance, Economics or equivalent experience
10+ years of experience, with relevant knowledge and experience in the financial industry including Secured Lending and/or Retail Banking
Effective business planning and strategic skills
Strong leadership and sales management skills
Good understanding of local compliance and regulations
Ability to deal comfortably on a highly complex function, multiple aspects of business and matrix structure

123

Mortgage Digital Production Manager Resume Examples & Samples

SalesForce.com
STM.com / Enterprise & digital marketing initiative
Black -Knight Client Portal
STM Mobile
Social Media
Business Ownership of digital work streams, leading project teams and enterprise partners to successfully bring new solutions to market in timely and professional manner
Collaborates with leadership stakeholders and business partners to define channel and client facing strategy using data-driven insights to improve and deliver channel capabilities. Strategic thinking, with skills and experience to help develop a strategic vision, articulate an action plan, and deliver against it
“Voice of Digital” with leadership & internal and external stakeholders – advocacy & communication
Partners closely with peer organizations, marketing, product development, mortgage serving contact center, user experience and technology to evolve the channel offering
5 + years combined experience in Digital (Online/Mobile) Channel management or eBusiness
3 + years experience in financial services industry or related channel management experiences
Manages professional level staff. 3+ years managing cross-functional matrixed teams
A confident communicator who can articulate the strategic vision and gain alignment with other parts of the organization
Ability to critically analyze situations and formulate recommendations based on limited information
Strong understanding of digital services or e-commerce processes
BS/BA

124

Regional Mortgage Manager Resume Examples & Samples

30% Drive Regional Sales Results
10% Sales Strategy
30% Sales and Relationship Management (Internal and External)
20% Managerial Leadership
10% Risk Management
Drive Regional Sales Results (30%)
Effectively execute sales strategy to drive Mortgage Sales performance and financial results through the development of customer-focused, integrated sales campaigns and programs (i.e., sales training, sales campaigns, sales contests) that promote and align with Mortgage Sales strategy. This includes driving cross business referrals (BMO Linkages)
Assist Mortgage Market Managers with tools to motivate and inspire sales teams to reach sales and customer experience goals
In partnership with Retail Regional Presidents, this role maintains accountability for Regional retail financial results for mortgage sales and revenue
Develop, monitor and maintain the mortgage sales plan for Region(s) supported. Continuously prioritize and analyze alternatives. Identify and assess opportunities to accelerate growth/expansion based on competitive environment and customer needs
Evaluate the effectiveness of the mortgage sales force in achieving Regional/Market business objectives and targets, and implement improvements as required. Review sales activities, pipeline management and actual performance against both plan and standards to ensure that gaps are identified and subsequently closed. Coach Market Managers to advance opportunities in the pipeline, develop referral networks, and utilize customer interfaces to strengthen and deepen the customer’s relationship with the Bank
Identify best practices in sales effectiveness and leverage them across the Regional sales resources
Partner with Regional Leadership team to assess specific or unique Regional sales support needs and apply, develop or source appropriate sales program/initiatives to optimize sales opportunities
Develop an effective sales communication framework to assist Market Managers in communicating sales goals, priorities, results and performance levels across Region
Contribute to the achievement of the Region’s overall results by participating in region, branch, and community events to foster a positive image of the bank and where appropriate, advocate for the Bank’s products and services
Sales Strategy– 10%
Working with the Head of Mortgage Sales, assist in the development of mortgage sales strategy to support overall financial goals, deliver on our customer promise and desired customer experience
Identify opportunities to increase revenue, improve productivity and create long-term sustainable value, continuously focusing on managing the profitability of the mortgage sales team
Define and share vision of success with key stakeholders and employees to create buy-in and support, emphasizing the need to achieve alignment with all segments of the bank. Identify potential barriers to success and develop alternatives for overcoming barriers
Develop processes to plan, manage, execute and communicate specific mortgage sales initiatives
Maintain current knowledge of industry trends, innovations and customer adoption and behavior to anticipate and proactively meet customer needs
Develop and maintain understanding of The Bank’s current products, capabilities and competitive position within the industry in order to assess current state and build for the future
Review sales strategies on a quarterly basis. Revise strategies as necessary
Sales and Relationship Management - 30%
Ensure the delivery of excellent service, responding effectively across all segments - retail, commercial and wealth
Through leadership and oversight of the Regional Mortgage Sales team, assess client experience and perceptions and ensure that teams provide BMO Harris Bank’s defined customer experience in all interactions with existing and potential customers. Implement improvements to address performance gaps
Develop and maintain an excellent relationship with all internal partners and cross-functional lines of business, to leverage sales and referral opportunities
Develop and maintain effective relationships with external providers to ensure customer value proposition is delivered and opportunities to provide added value are maximized
Establish and maintain mutually beneficial relationships with internal and external centers of influence, such as local advisory board members, certified public accountants, attorneys and other key individuals that will enhance the mortgage sales team’s marketing efforts
Conduct side by side customer experience observations and use effective feedback to coach and improve team performance
Lead weekly / monthly sales coaching meetings with key market sales roles to maximize opportunities in target areas. Leverage sessions to recognize success, create synergy and provide team with focus and motivation
Managerial Leadership - 20%
Recruit, lead, manage and develop a diverse team of employees using effective training, performance assessment and coaching techniques
Create a work environment that supports innovation, creativity, teamwork, and diversity to enhance the region’s ability to recruit and retain high caliber individuals
Ensure fair administration of Human Resources policies and procedures
Prepare and audit the department’s budget
Continuously monitor and renew organization structure to support mortgage strategy and market coverage
Set appropriate context and establish performance metrics/monitoring for direct reports, establishing an effective framework for monitoring results
Establish a two-way working relationship with subordinates to solicit their views on the working environment, potential changes affecting their work, continuous improvement opportunities, and revisions to the plan
Apply the Bank’s performance management system to subordinates, including establishing goals and objectives, assessing skills and knowledge gaps, allocating resources to achieve objectives and close gaps, assessing personal effectiveness, and reviewing and recommending base and variable pay (when applicable)
Ensure the effective implementation of bank initiatives and programs by providing appropriate context and relevant information, setting a clear direction, establishing goals, and providing appropriate resources and feedback
Create high-performing teams and initiate cultural change to deliver best in class sales results
Actively manage top talent and aggressively address job and performance issues. Regularly provide personal recognition to individuals who deliver superior performance to reinforce standards of excellent work throughout the region
Manage diversity initiatives and support the development plans of talent across the market
Assess individual effectiveness of direct reports and make decisions regarding performance reviews and base and variable pay
Provide regular coaching and feedback to direct reports, and develop individual career and/or development plans
Ensure all required training is completed and measure / monitor impact in the desired areas
Risk Management – 10%
Ensure effective controls, monitoring and reporting procedures are in place to ensure risk to bank is mitigate any risk for the bank
Ensure adherence and compliance to the bank’s policies and procedures related to internal governance and regulations, particularly those established by state and federal law
Support CRA lending efforts, to ensure organization reaches aspiration goals
Credit Qualifications
Has in-depth credit knowledge and skills in the following areas: Loan Interviewing, Loan Assessment and Investigation, Financial Statement Analysis, Asset Valuation, Security Evaluation, Loan Evaluation, Negotiation, Credit Correspondence, Loan Supervision
Has in-depth portfolio management skills including: Lending Policy/Principles Philosophy, Portfolio Composition, Control of Delinquencies & Loan Losses, Political/Soci-Economic/Legislative Factors
Bachelors Degree preferred or equivalent work experience
15+ years of mortgage experience
15+ years of proven leadership experience
Excellent communication skills – written and verbal
Expert relationship building skills with clients and internal stakeholders
Proven change management skills
In-depth sales & customer service focus and skills
Strong leadership skills. Able to energize and motivate teams to win
Ability to be an effective coach and drive sales performance through coaching
Excellent problem solver
Ability to handle complex situations with focus and clarity
Ability to negotiate in tough situations with both internal and external groups
Maintains a strong customer focus
Self-aware; adaptable; comfortable debating different points of view; determined and resilient

125

Mortgage Collections Resume Examples & Samples

Plan and priorities allocated workloads to ensure that all activities are processed within service standards
Work closely with clients to ensure effective and seamless servicing hand-offs
Collections background (mortgage arrears)
QFA qualified or Professional Certificate in Mortgage Practice
Proactive case management
Attention to detail - keeping customer paperwork in order
Experience of working within a fast paced, results driven and targeted environment with a desire to exceed expectations - taking ownership and accountability when making decisions
Experience working as part of a team and in a changing environment
Positive attitude and resilient when faced with challenging and difficult customer situations
Experience of communicating verbally and influencing customers
Microsoft office applications
Ability to interpret and respond clearly and effectively to spoken requests over the phone or in writing
Knowledge and understanding of the financial services industry and compliance requirements
Highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions, whilst ensuring the 'treating customer fairly' principles are maintained
Enthusiastic and focused individual who enjoys resolving financial difficulties and queries

126

AVP, Mortgage Loan Transaction Manager Resume Examples & Samples

Daily, weekly, monthly review of assigned regional pipelines
Weekly communication with business partners to discuss pipeline challenges and opportunities
Ensure loans are progressing through the mortgage process at desired pace and in accordance with Morgan Stanley policy and processes
Provide work direction and training to team members
Establish and maintain a good relationship with other departments
Recommend loan decisions for loan amounts or DTI’s in excess of authorized limit to Underwriting Manager or Underwriting Vice President
Own the progression of all assigned transactions for a region(s) from preregistration through closing
Participate in weekly meetings with Region Sales Manager, Vice President of Underwriting and Processing Supervisor
Serve as the primary point of contact and owner for the Private Bankers and Regional Manager for
Loan structuring / restructures
Loan exceptions and escalations
Loan decisions and or recommendations
Pipeline status
10+ years residential real estate underwriting, high net worth experience preferred
Mortgage loan processing experience a plus
Knowledge of “unique vestings” i.e. irrevocable, trust, property in corporate entities
Advanced knowledge/experience of self-employed income analysis a MUST
Experience working with high profile / high net worth clients preferred
Experience working with Private Bankers a plus
Excellent conflict resolution skills
Ability to communicate effectively with senior leadership
Ability to travel approximately 10%
Must have current industry knowledge of underwriting processes and procedures
Possess a high degree of attention to detail
Excellent working knowledge and ability to understand and underwrite complex tax returns
Ability to review and understand high value property appraisals and title review, including entity vesting
Proven ability to structure and restructure complex loans
Ability to champion a “client first” culture
Ability to thrive in a “paperless” environment

127

Mortgage Secondary Market Mgr Resume Examples & Samples

Interpersonal skills to include effective verbal and written communication with staff, key leaders and other departments
Strong knowledge of loan pipeline management, pricing and execution of mortgage loans into the secondary market, loan sales, related accounting, and reporting
Familiarity with the general operations of a mortgage company or financial institution with annual loan sales in excess of $100 million
Proficiency in all Microsoft Office Applications

128

Mortgage Funder Resume Examples & Samples

Performs wire set up
Completes due diligence on loan files
Communicates with field and warehouse banks
Disburses loans and confirms disbursements with closing agents
Reconciles warehouse lines daily
Performs related duties as assigned by supervisor
High School diploma
Three (3) years of experience in mortgage industry
Candidate must be familiar with industry related software
Overtime is a must and mandatory at month end
Experienced in working under pressure and meeting deadlines
Strong proof reading skills
Strong reading comprehension skills

129

Mortgage Team Head Resume Examples & Samples

Bachelor graduate or above
More than 6 years mortgage experience with good sales tracking record in banking industry
Able to work independently with good interpersonal and communication skills
Have strong wish to success even under high pressure
Familiar with domestic real estate market and operations
Highly integrity
Strong management skills

130

Mortgage Lending Closing Manager Resume Examples & Samples

Develop and maintain a strong understanding of mortgage lending products, policies, processes, and required documentation for Government-Sponsored Enterprise (GSE), Federal Housing Administration (FHA), Veterans Affairs (VA), United States Department of Agriculture (USDA), and portfolio products as required
Assist team members with the preparation of accurate closing documents and instructions including calculating and preparing accurate HUD-1 documentation in partnership with closing agent and analyzing all closing loan file documentation for accuracy and compliance with regulatory requirements
Ensure all operating procedures in the closing area (including all disbursement methods) are properly followed by allocating work and setting priorities and deadlines
Communicate with closing agents regarding loan closings to properly research and inform in order to ensure minimum risk to BB&T
Ensure team members adhere to all compliance regulations
Supervise staff to ensure team production goals are achieved and loans are closed within expected Service Level Agreements and regulatory parameters. Ensure all staff is fully utilized
Develop and maintain positive working relationship with co-workers, internal and external clients/business partners, and vendors
Provide appropriate coaching and mentoring to team members and manage disciplinary issues per Human Systems policies
Measure production and quality performance expectations for all direct reports
Directly resolve or coordinate the resolution of client service related problems on behalf of internal and external clients to ensure the Perfect Client Experience is delivered. Reinforce all Perfect Client Experience standards with team managed
Provide leadership and direction to team members to mitigate risk within the department
Handle overflow of closing loan packages
One year of mortgage lending experience in underwriting, loan processing, closing or demonstrated equivalent experience
Proven analytical and problem-solving capabilities
Ability to effectively manage multiple assignments and meet deadlines
Ability to manage and monitor the performance of others and provide quality coaching to improve performance
Previous management/leadership experience

131

Head of the Mortgage Client Experience Group Resume Examples & Samples

The Home Loans Client Experience Group has oversight for the Morgan Stanley Home Loans client experience. If there’s an issue with a transaction, Client Experience Group will be the resource for escalation, root cause analysis and remediation
The Client Experience Group is involved in the entire mortgage lifecycle. The focus for the group, and for this officer is
7+ Years Mortgage Industry Experience preferably in Private Banking/Wealth Management Deep expertise across the mortgage life cycle (application, processing, closing and servicing)
Extensive experience with third party vendor/ outsourcing servicing
Ability to interact quickly and professionally in high stress client situations across all levels of Private Bank and Field Management, demonstrating commitment to quality and extraordinary customer service
College degree preferred or equivalent relevant experience
Ability to maintain strong knowledge of the guidelines of the mortgage industry through continuing education
Excellent written and verbal interpersonal communication
Ability to quickly analyze a situation, identify the issue, and take accountability for resolution
Meticulous follow-up and follow through

132

Mortgage Imaging Specialist Resume Examples & Samples

Review all uploaded documentation and move the documents into the correct document folder within the LOS document tree
Monitor the mortgage fulfillment documentation e-mail inbox for incoming documentation that will be required to be uploaded into the Document Imaging Manager
Responsible for operating imaging tools for use in the creation of electronic files or archives
Ensure proper transferal and indexing of images are properly loaded
Identify common issues and suggest suitable solutions to resolve in a timely manner
Must display teamwork and commitment while performing daily duties
Must demonstrate initiative and discipline in time management and assigned completion
Minimum of 1 year of banking experience
Good visual awareness
Demonstrated ability to prioritize, multi-task, meet deadlines and adapt to changing priorities with strong organizational skills
Proven success working in fast-paced, high volume environments
Abiity to handle competing priorities effectively and within established timeframes
High level of intefrity and trust, must be a team player with selfess attitude

133

Mortgage Closing Manager Resume Examples & Samples

5 years of recent first mortgage Closing Manager experience
Experience with conventional and government residential mortgages including FHA, and VA, and loans
Ability to work independently under tight deadlines with multiple priorities in a fast paced environment

134

Mortgage Lending New Loan Setup Unit Leader Resume Examples & Samples

Responsible for forecasting and supervising the monthly workflow of BB&T Retail mortgage loan originations. This requires new loans, closing fees and submission of government agency funds be processed within the required time frames in order to avoided penalties and interest and comply with all regulatory requirements
Assist NLS Section Manager in the analysis of pending servicing acquisitions to determine if transferred loans will require manual data input by the NLS area
Responsible for testing of new Mortgage loan system enhancements (profile testing) to ensure servicing system maintains accurate information
Review and approve time and attendance for NLS team associates
Assist with gathering statistics for rating and established effective goals and objectives for associates on the annual Personal Development Plan
Establish, maintain and update procedures to adapt to changes in processes related to job responsibilities, communicate changes made to the team associates
Cross-train team associates on job responsibilities within the team
Confirm that all risk items listed on the Internal Control Report (ICR) have been reviewed and completed report forwarded to the Mortgage Compliance area
Serve as a back-up to NLS Section Manager
Assist staff with mail escalations, email escalations and phone requests
Meet weekly with each team associate to determine coaching needs
Meet individual daily/weekly/quarterly goals for completing work in the required time frames
Complete required computer based training courses prior to expiration date
Maintain knowledge of and compliance with applicable investor and/or regulatory requirements
Associate’s degree or equivalent education and related training
Five years of experience in servicing
Working knowledge of all applicable NLS procedures and policies
Ability to organize and prioritize work
Bachelor’s degree or related training/mortgage industry experience
Prior mortgage loan servicing or mortgage closing experience
Leadership potential

135

Mortgage Administrator Resume Examples & Samples

Minimum 1 year mortgage administration experience
No supervisory experience required
Business administration course or equivalent experience
Solid knowledge of administrative aspects and some knowledge of the banking system an asset
Excellent organization skills and attention to detail
Strong interpersonal and customer service skills
Ensure the business unit’s administration is functioning effectively and complies with regulatory requirements in all areas of retail banking and retail operations
Review file to ensure it is compliant and conditioned correctly
Ensure instructions and fundings are prepared accurately with limited to no errors in a deadline driven environment
Ensure loan origination systems and milestones are updated in a timely manner
Meet requirement of number of files to be completed daily

136

Senior Mortgage Administrator Resume Examples & Samples

Please note, this is a TERM role providing maternity relief, benefits are provided
Minimum 3 years mortgage administration experience with a strong knowledge of collateral securities
Solid knowledge and understanding of policies and procedures manuals pertaining to loan administration and collateral securities
Strong knowledge of administrative aspects within the Bank’s system (T24)
Strong interpersonal skills, with strong written and verbal communication
Excellent knowledge and experience with the business and legal terms of residential mortgages
Excellent ability to prioritize, organize and time manage
Excellent analytical skills and with a high attention to detail
Highly motivated to ensure all audit-required standards are achieved
Ensure policy and procedures are followed at all times to ensure the department’s security portfolio is functioning effectively and complies with applicable policies and regulatory requirements
Ensure AML, Fraud Detection, and KYC (Know Your Customer) is utilized to prevent fraud loan exposure
Contribute to the achievement of the branch targets and goals
Provide support to the Optimum Team by diligently following bank guidelines and processes in an accurate well-organized efficient manner
Provide support to the Asst Manager, Administration and to the Optimum Mortgage staff in the development of the department’s portfolio
This individual must be knowledgeable with legal documents to ensure all of Optimum’s conditions are satisfied and documentation is complete
Pursue continual learning and development of personal goals to remain current of industry knowledge as well as assist to fulfill the Bank’s and the individual’s succession planning goals
Assist in the implementation of programs and procedures to ensure the Funding team is functioning effectively and complies with policies and regulatory requirements in all areas of retail lending
Ensure inspection rating of Satisfactory is maintained with limited major and repeat findings identified
Ensure the department’s retail mortgage portfolio is fully secured and there is no risk to Optimum Mortgage
Ensure there are minimal errors and no loss incurred due to negligence
Ensure Management is fully aware of the day to day operation
Ensure all customers have been offered Canada Life applications for all residential mortgages as per policy
Provide support to Asst Manager, Administration and assist the Optimum Team to understand, communicate and support the department’s Strategic Plan

137

Mortgage Policy Manager Resume Examples & Samples

Develop and implement policy programs in order to control credit risks
Ensure understanding of prevailing policy to all related parties
Promote assintance in development , implementation, monitoring and evaluation of new strategy for account acqusition and account management
Perform QA function to processed applications to ensure adherance to prevailing policies

138

Mortgage Special Loan Spec Resume Examples & Samples

Two to four years of experience in business and general office environment
Some knowledge of mortgage banking and accounting or bookkeeping and customer service experience
Well-developed verbal, grammatical, and written communication skills

139

Mortgage Servicing Report Developer Resume Examples & Samples

Superior knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Comprehensive understanding of project management and testing methodology and procedures
Ability to work as a team leader

140

Mortgage Loan Origination Resume Examples & Samples

Financial Services or banking or mortgage experience
Familiarity using SalesForce
Basic math calculations
Experience working in a deadline-driven environment
Experience working in a competitive environment
Coachable willing to learn the products and services
Call Center experience helpful necessary

141

Mortgage Final Document Specialist Resume Examples & Samples

One or more years of mortgage experience
Good customer service and communication skills
Good knowledge of personal computers and other office equipment

142

Corp Banking Mortgage Portfolio Mgr Resume Examples & Samples

Bachelor's degree. MBA and/or CFA is a plus
Three or more years of commercial lending experience with exposure to mortgage loan warehouse credit analysis and transaction structure
Well developed analytical and problem-solving skills
Strong computer skills
Thorough knowledge of GAAP accounting and financial statement analysis
Extensive knowledge of warehouse lending credit standards, policies, procedures and products
Well-developed negotiation and structuring skill
Mortgage Warehouse lending portfolio manaement

143

Senior Mgr Mortgage Investments Resume Examples & Samples

Reviews and analyzes new and renewal loan requests consistent with established guidelines utilizing real estate valuation and financial analysis techniques. Underwrites, structures, and recommends loan requests, long- and short-term extensions, assumptions, modifications, and transfers
Presents recommended commercial mortgage investments to investment committee. Negotiates terms and conditions of recommended transactions with correspondents and borrowers. This position may contribute to the formation of firm's mortgage investment strategy
Facilitates efficient and effective communications and workflow between the closing and servicing departments
This role may be responsible for developing sources of research information and educating more junior team members
Some travel required (>50%) to perform property inspections relative to assigned accounts. Monitors market conditions and meets with correspondents and borrowers
Manages the key contacts for mid-sized clients as well as developing new business development ideas or product/relationship ideas
Monitors the performance of assigned mortgaged portfolio and maintains a list of 'watch-list' accounts identified as being potential issues
Has limited supervisory management responsibilities of junior staff including day-to-day work of associates and analysts
Minimum seven years of progressive experience in commercial mortgage lending and/or investment related fields
Comprehensive knowledge of the Real Estate industry and extensive technical expertise in financial and spreadsheet software, required
Strong transaction execution skills Incumbents are experienced commercial real estate professionals capable of independent activity including origination, structuring, and execution of transactions
Strong communication skills and superlative presentation skills, required. Ideal candidates will demonstrate organizational savvy and the ability to successfully collaborate with all levels of management and staff

144

Mortgage Servicing Administrator Resume Examples & Samples

Bachelor's degree in Business Administration, Accounting, Finance, Economics or any related course
Prior experience in real estate finance, credit analysis or in mortgage environment is preferred
Prior experience of interpreting and analyzing income statements, budgets and cash flows
Ability to read and interpret complex and dynamic Canadian and US Mortgage documents and Insurance documents would be a plus
Working knowledge of Canadian and US laws, regulations and business law would be an asset
Detail oriented, able to multi-task, work under pressure, well-organized and has good problem solving skills
Prepare annual financial statements & rent roll request letters
Send letters to the borrowers via email and right fax
Collect, track and record borrower financial statements, property operating statements, guarantor financial and rent rolls submitted by the borrowers
Utilizing standard coding matrix, data input on the mortgage system “Enterprise” and analyze the annual operating statements, budgets, rent rolls, and borrower financial statements
Utilizing standard document naming convention, rename borrower’s submitted information and upload documents on mortgage system
Perform peer quality assurance review
On an as needed basis, assist the Toronto business unit on handling mortgage servicing task

145

Mortgage Home Loan Direct Optimization Resume Examples & Samples

Performs data analytics
Coordinates data transfers between company and vendors in support of marketing efforts
Ensures accuracy of data is being used to drive marketing campaigns through the audit process
Monitors marketing programs to ensure compliance with internal and external policies and regulations
Develops marketing effectiveness reporting
Develops channels specific sales and fulfillment reporting packages
Maintains target cost per loan and loan per employee metrics
Handles revenue and expense forecasting
Handles call volume and handling metrics
Manages productivity, compliance, and process management
Reviews loans and discloses per service agreement/quality assurance daily
Ensures applications/disclosures are received within service-level agreements
Develops and delivers cycle times for reporting and analytics
Adheres to company, government-sponsored enterprises and government regulatory compliance policies and procedures
Assists in capacity planning and scheduling
Coordinates development plans and training for call center staff
Handles process, change management and operational risk management
Ensures a sound control environment and adherence to loan quality and compliance controls
Manages contingency planning and testing
Creates service-level agreements and action plans

146

Mortgage Document Specialist, / II, Green Bay Resume Examples & Samples

Ship mortgage files to private investor through Fed Ex and image technology
Log and ship any Final Docs for Servicing Released investors. Follow-up on any outstanding Final Docs
Review, track, and follow-up on outstanding final docs and exceptions found with title companies. Examine final docs for completeness, correctness and compliance with investor and bank policies
All other duties as maybe assigned

147

Mortgage uw Resume Examples & Samples

Two+ years mortgage loan underwriting or five+ years of loan processing or related credit or financial experience (first mortgage products)
Excellent interpersonal skills and extremely client focused
Proven effective communication skills, with the ability to negotiate and work effectively in a collaborative environment
Demonstrated effectiveness in applying sound judgment and ability to problem solve in a risk oriented environment
Familiarity with Automated Underwriting Systems (AUS)

148

VP of Mortgage Lending Resume Examples & Samples

Streamlined processing, underwriting and closing procedures to reduce time from application to funding
Standardized and automated marketing for all loan officers to guarantee contact with and retention of their clients
Ability to price loans profitably while being a low price market leader because we understand that price does matter to our customers
96% customer service satisfaction
Ability to write loans in 50 states
2+ years of residential loan origination experience
Currently licensed (or ability to be licensed) as a state and federal loan originator
Knowledge of Federal lending regulations governing real estate lending
Demonstrated ability to cultivate and develop relationships with realtors, builders, attorneys, accountants, etc
Proven ability to multi-task in a fast paced, constantly changing environment
Computer proficient

149

Mortgage Market Manager Resume Examples & Samples

Lead the delivery and effective execution of the mortgage sales strategy and ensure that sales efforts are aligned with - Harris’ overall customer and business objectives
Provide Mortgage Loan Originators a.k.a. Mortgage Bankers with appropriate tools to effectively execute the Mortgage sales strategy, and motivate and inspire sales teams to reach sales, profitability and customer experience goals
Maintain accountability for the achievement of district and personal financial results
Develop, monitor and maintain the Mortgage Lending sales plan for respective market
Develop and share in-depth industry, product and service knowledge to provide alternatives that appropriately serve customer needs
Manage CRA / LMI performance by ensuring the design and development of appropriate CRA/LMI and related programs to achieve targets
Maintain accountability for achieving results
Provide a best in class on boarding experience to new employees
Ability to lead and coach team in assigned market on daily basis
This position requires incumbent to work in market 5 days per week
Thorough knowledge of mortgage products, pricing and origination system

150

Senior Mortgage Loan Processors Resume Examples & Samples

Responsible for processing residential, conventional loans
Responsible for stacking and organizing originated files
Submitting to UW and following up on conditions

151

Mortgage Product Development Manager Resume Examples & Samples

Lead process of developing and defining business requirements for mortgage products. Partner with lenders and customers on new business strategies. Conduct research and analyses. Assess market needs and opportunities. Provide recommendations
Build the business justification for new initiatives. Operate in a lead capacity during product development. Define scope and track project management plans. Resolve issues. Manage timely and effective product delivery and deployment
Establish, maintain, and adhere to appropriate compliance and controls related to product development
Test products. Ensure that products and product enhancements yield expected business results
Manage lender and vendor implementations
Educate customers. Oversee development of product documentation, FAQs, reference materials for internal and external audiences, and customer training
Design and develop marketing initiatives, promotions, and communications related to specific products, product lines, or product areas
Provide ongoing marketing support to ensure competitiveness of existing products. Recommend enhancements
May perform complex market research projects or participate as a team member on projects at the highest level of complexity. Provide information to internal and/or external customers
Strong Project management skills, ability to develop a strong business case, manage project timelines and resolve issues
Experience in real estate and financial services industry
Self-starter / independent thinker, demonstrated ambition to take on new roles with increasing responsibility
Desire to teach and explain products benefits and inform stakeholders on complex business issues and competencies
Desire to use interpersonal skills to develop strong cross-functional relationships and manage stakeholders
Strong influencing skills and the ability to proactively engage with audiences at all levels
Ability to adapt to changing priorities in support of team and business needs

152

HLC Mortgage Options Specialist Resume Examples & Samples

This role requires the incumbent to be a licensed/registered mortgage specialist under the applicable provincial mortgage brokerage legislation
Working knowledge of the residential mortgage business including all aspects of mortgage financing and alternate lender mortgage products/services sufficient to promote/sell alternate lender related products and gain the confidence of referral sources
Working knowledge of financial analysis sufficient to understand financial statements and assess financial viability
Detailed working knowledge of the principles and techniques of selling sufficient to deal with competitive situations and close the sale

153

Senior Mobile Mortgage Manager, Christchurch Resume Examples & Samples

Mandarin Language skills required - written and oral
Extensive frontline banking experience
Proven Home Loan Sales Skills – ability to work to sales targets
Strong and proven knowledge of Lending and Insurance Products in addition to NZ Retail Credit Policy; CAD $700k (min)
Demonstrated Leadership competencies / Demonstrated desire or experience in coaching and mentoring staff
Networking skills and good existing contacts
Relationship building

154

Mortgage Servicing Default Specialist Resume Examples & Samples

Obtains information from new vendors when necessary in order to establish an new payee
Ensures investor, mortgage insurance and guarantor claims and reimbursement requests are filed in a timely manner, follows up on all claims and reimbursement requests to ensure MB Financial Bank, N.A. recoups all allowable expenses
Complies with bank procedures and follow regulator, operational and security guidelines
Follows FDCPA, privacy policy and all other applicable policies and guidelines
Communicates with vendors' accounts receivable teams on an ongoing basis

155

RJ Bank-mortgage Loan Post Closer Resume Examples & Samples

Obtains required documentation and processes more complex loan applications
Orders credit verifications and third party services
Performs initial credit analysis submission via automated underwriting, as requested
Schedules, coordinates loan closings, and clears for disbursement of loan proceeds
Processing more complex loan applications
Performing routine loan calculations
Reviewing and interpreting residential and consumer documentation and terms
Communicate effectively, both orally and in writing
EOE/AA: F/M/D/V/LGBT

156

Mortgage Lending Specialist Resume Examples & Samples

Ensures an efficient and compliant mortgage origination process from application to funding by working directly with internal and external groups
Primarily, the MLS will be responsible for fielding inbound telephone inquiries, performing outbound telephone dialing to mortgage prospects, and handling leads from OWB’s website
Secondarily, the MLS may be responsible for leads generated from OneWest’s retail bank branches, internal business unit and employee referrals, vendor and business client affinity referrals, among others
Proactively manage individual mortgage pipelines to ensure contingency dates and turn time standards are achieved
Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise customers of product/pricing policies and guidelines, and gather any additional required information
Practices exceptional customer service by maintaining thorough knowledge of OneWest’s lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all federal and state compliance policies and adhering to the Home -Mortgage Disclosure Act requirements
The MLS may be asked to participate on trade shows, hosted events, community events with the goal of generating mortgage referrals and applications
2-5 years in the mortgage lending industry

157

Senior Mortgage Speclialist Resume Examples & Samples

Prior Banking experience
Exciting growth opportunity
Minimum of 3 years in a mortgage lending environment
A Tertiary qualification in a business related field is preferred
Banking experience
Demonstrated understanding of mortgage needs and expectations
Excellent customer focus
Extensive knowledge of the entire ANZ China range of products and services
Strong knowledge of financial statements and credit assessment skills incorporating a background of sound mortgage lending

158

Mortgage Solutions Director Resume Examples & Samples

Solution Development: Ability to determine customer requirements and translate into solutions (business case, requirements, product needs)
Partnerships/Alliances: Supports the activities associated with a robust partnership/alliance strategy: identifying, implementing and managing appropriate product/market partnerships to drive revenue growth and market penetration for the Mortgage Vertical
Tactical Implementation: Manages cross-organization operational execution process to ensure that new solutions are implemented successfully at key early adopter clients
New Solution Revenue: Responsible for driving new revenue associated with new products, partnerships, and joint ventures thru Mortgage Vertical Sales team
7-10 years of Mortgage Lending experience with an operations and underwriting background. Experience with agency guidelines and working with clients risk officers is a plus
Experience working with customers to develop scalable solutions for the Mortgage industry while being able to drive sales activity with the Mortgage Vertical Sales team
Understanding of the customer and product lifecycle of Mortgage Market, preferred

159

VP, Mortgage Modeling Resume Examples & Samples

Masters or PhD in a quantitative field (statistics, computer science, economics, mathematics, or physics)
Expertise in Mortgage modeling
Solid statistical background, data-driven statistical modeling techniques, and the ability to work on large databases and to transform technical research into working models
SAS, R, C++

160

Mortgage Arrears Manager Resume Examples & Samples

Leaving Certificate (or equivalent qualification) minimum of 5 passes in 5 ordinary level subjects including Maths and English
Prior team management experience
Prior delivery of customer service satisfaction
Good numerical skills
Fluent written and spoken English
Current understanding of CCMA; CPC and MCC
Qualified Financial Advisor (QFA)/Accredited Product Advisor in Loans and Regulations

161

Mortgage Resume Examples & Samples

Perform the trade settlement functions for Fed-eligible MBS securities by utilizing the BONY System settlement functions
Work with the middle office, sales, and trading areas, as well as external counterparties to resolve non-confirmed/matched trades whether direct with counterparty or through MBSD
Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis
Balance end of day cash positions with the BONY depository
Coordinate end of day Firm financing activities
Review and resolve reconciliation discrepancies in a timely manner
Process any interest claims against counterparties
Investigate and may resolve or make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and/or external customer inquiries or requests, business process efficiency and quality control within existing procedures
Enable productive relationships within the line of business (LOB) and other functions through responsiveness and support. Proactively work with others (i.e., on own team, shared service centre, other operational areas, or with the internal business partner and/or external customer) to ensure delivery of timely, quality and efficient fulfillment activities
Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures
Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes
Provide on-the-job assistance and training to others, as requested
Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following established guidelines and procedures. Maintain appropriate audit trails
May problem-solve escalated issues from others, as appropriate
Escalate all unresolved processing problems to the appropriate level, as per guidelines, including system, software and hardware failures
Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts
Provide advice in the completion of processes within established guidelines and procedures
Ensure receipt of appropriate approvals/ authorizations in accordance with P&Ps and controls
Securities processing knowledge, including Agency Mortgage-Backed Security type securities with a broker/dealer or similar institution
Fixed income clearing and settlement functions for the BONY depositories
Experience in matching/netting thru MBSD is a plus
University degree/college diploma or equivalent work experience
2 to 3 years of related experience or more
Good knowledge of standard desktop applications used by the business unit
Good knowledge of departmental systems and applications
Strong processing skills with great attention to detail and accuracy
Good prioritization skills
Good customer service and relationship management skills

162

Mortgage Lender Resume Examples & Samples

Increase the growth and manage the retention of a consumer lending portfolio
Conduct pro-active activity to acquire new clients to NAB
Retain existing clients by offering advice and financial solutions that add value to our customer's life
Support the Branch Manager and help to develop the sales ability of your branch team through peer coaching and guidance

163

SVP Digital Mortgage Lead Resume Examples & Samples

Develop, drive, and own the digital mortgage roadmap
Serve as team lead and cross-functional leader to collaborate with design, engineering and marketing teams to drive new marketing product initiatives
Develop products and services that deliver innovative experiences and at the same time remove friction from the mortgage process
Define new product feature business cases working collaboratively with business and engineering teams across Citi to ensure a unified product landscape
Create concise, compelling content and business case to present and sell concepts through to senior management
Create and manage team to create clear product requirements that are easily understood by business and engineering partners and then validate delivery against those requirements
Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives
Help define product initiatives for new features and optimizations of existing ones, and incorporate them into product roadmaps
Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those
Lead cross-functional team across multiple scrum teams, environments teams, QA, designers, content editorial for on-time delivery
Track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget
Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term
Coordinate backlog for defect resolution. Provide clear vision and scope documentation, use cases, workflows, wire-frames, product requirements to support development
Work with existing vendors; perform new vendor analysis (e.g., proof of concepts), carry through vendor on-boarding process, managing relationships, vendor negotiations, managing initial product integration requirements
Maintain, evolve, and communicate best practices and lessons learned. Apply learning to improve process and delivery of marketing solutions
Make difficult by necessary digital roadmap prioritization decisions to ensure the right stuff gets delivered
Must be proactive, results driven and have a proven track record of execution
Ability to prioritize projects and efforts according to business need and industry trends
Ability to influence people at all levels across a broad variety of job functions
Experience with bringing together cross functional teams and leading execution in an agile delivery model
Structured thinker, effective communicator with excellent written communication skills
Demonstrated ability to manage tight delivery timelines and calmness under intense pressure
Ability to demonstrate deep knowledge of development lifecycle - agile is a plus
8 years experience related to online and mobile product development
Strong knowledge of current digital mortgage trends
Ability to build high-level mocks for concept sharing for prototype phase
Demonstrate people management and team-building skills
Strong written and presentation skills
Analytical with a focus on KPI’s and measurement
Financial services preferred but not required
Undergraduate degree in a related field required - BS or MS in Business Management, Engineering, or comparable field of study

164

Home Mortgage Direct Lending Team Manager Resume Examples & Samples

Develop mortgage lending personnel through proper selection, training, coaching and performance management processes
Analyze regular reporting of key metrics against established standards for the business unit and coach lending personnel to achieve and exceed those standards (e.g. production, prefect client experience (PCE), cycle-time, call wait times, dropped calls, time available)
Consistently execute on BB&T's IRM referral process by introducing mortgage clients to other Bank services for cross-sell opportunities with priority focus on the automated opportunities that are approved for the client or for which the client is made eligible through the Mortgage Advantage Partnership (MAP) process
Excellent attention to detail
Ability to provide own transportation to travel, as needed
Completion of elective training curriculum in mortgage lending INDBBTMG

165

Mortgage Appraisal Review Specialist Resume Examples & Samples

Review and decision incoming appraisals
Follow up on appraisal revisions with appraiser or Realty Valuation Services
Communicate with sales and operations partners
Knowledge of FNMA, FHLMC, FHA, USDA appraisal guidelines

166

Mortgage Access Administrator Resume Examples & Samples

Provide user account administration for Active Directory and 3rd party applications
Record resolutions and activities into Help Desk software to ensure effective status updates, as well as to log all administrative activities relevant to future audits
Provide basic instruction to all users as necessary regarding the use of various accounts
Perform additional duties as required

167

Mortgage Manager Resume Examples & Samples

Eight to ten years of experience in mortgage servicing or operations activities
Advanced knowledge of all aspects of mortgage lending, servicing or operational policies and practices
Strong team skills and ability to work across all levels

168

Mortgage Branch Ops Manager Resume Examples & Samples

Five or more years of experience in mortgage banking with an emphasis on mortgage lending procedures and regulations
Five or more years of "Loan Prospector" experience
Five or more years of supervisory experience
Thorough knowledge of loan processing, closing policies and procedures and credit policy to include automated underwriting system approver authority
Advanced problem-solving and decision-making skills

169

Senior VP NA Consumer Mortgage Loss Forecasting Resume Examples & Samples

Lead a team of Model Risk Officers to review and validate new and existing Loss Forecasting models across North America Consumer Mortgage products
Manage model risk across the model lifecycle including model validation, performance evaluation and annual model reviews
Represent the bank in interactions with regulatory agencies, as required
Present model validation findings to senior management and supervisory authorities
Guide a team to challenge and to continually improve MRM Guidance on modeling approaches and model performance testing
Contribute to strategic, cross-functional initiatives within MRM organization
A Masters Degree or above with a major in mathematics, finance, statistics, econometrics, or engineering
Must have a strong background in stochastic, econometrics, mathematical, and statistical modeling techniques
Must have a good understanding of Model Risk and the capability to lead a team in all aspects of managing model risk through the model lifecycle
Prior people management and project management experience; experience with managing off-shore or remote resources is a plus
Strong written and oral communication skills are important for senior interaction and leading a team
10+ years of experience in model development and/or model risk management. Experience with portfolio and account level Mortgage loss forecasting models (including PD, EAD, LGD, Transition Matrix, and risk scoring models) is preferred. The candidate also should have strong understanding of CCAR/DFAST requirements in the mortgage space

170

Mortgage Fulfillment Specialist Resume Examples & Samples

3 – 5 years combined experience in the mortgage industry
Intermediate knowledge of Mortgage Administration for conventional, high ratio, and HELOC residential mortgages
Advanced knowledge of Regulatory and AML requirements, with Fraud detection
Excellent ability to prioritize in a high-risk, high-volume and deadline driven environment
Advanced interpersonal and communication skills, face to face and via phone and email
Basic knowledge with MS Office products. (Outlook, Word, Excel)
Develop personal Performance Objectives and goals with your direct manager for continual development in current role and career planning. The goals are to be developed in line with Optimum’s and the Bank’s Strategic Plans
Look for opportunities and learnings to increase industry knowledge
Review all conditions for files including but not limited to : Income, Down Payment, Title Searches, Credit Bureaus, Drive by Reports, NOA’s, Company Documentation, Condominium Documentation
Accountable for Fraud detection and a satisfactory inspectionudit with limited major and repeat findings identified
Accountable for supporting documentation

171

Senior Mortgage Quality Engagement Manager Resume Examples & Samples

Ability to build relationships with C-level management, peers and others
Broad knowledge of regulatory requirements, financial institution operations, and risk management
Speaks and writes fluently
Listening skills and ability to ensure open and candid two-way communication
Ability to expresses both facts and opinions clearly and concisely
Project management, productivity, planning, and workload management skills
Ability to work well under pressure and keep emotions under control during difficult situations
Adaptable and dependable in fast-paced, changing business environments
Strives for continuous improvement

172

Mortgage Lending New Loan Setup Specialist Resume Examples & Samples

Audit statistical loan information on new mortgage loans to ensure loan data corresponds to mortgage closing documents
Responsible for reconciling loan fees submitted by closing attorneys to Housing and Urban Development (HUD) to ensure interim interest/escrow funds are accurate
Responsible for submitting all government fees, Federal Housing Association (FHA) and Veterans Affairs (VA) to agencies within required timeframe to avoid penalties and interest
Ensure accuracy of HUD insurance information listed on HUD’s website. Confirm case number, expiration date, premium sent and due date
Correspond with closing attorneys, clients and bank closing areas concerning closing discrepancies
Maintain knowledge of and compliance with appropriate regulatory requirements
Participate in and document all mortgage system profile testing for updates/enhancements and report results/issues to management
Assist with updating departmental procedures to ensure changes in processes are documented accurately
Meet daily goals established by management for completing new loan processing
Complete required computer-based training courses prior to expiration date
Working knowledge of all New Loan Setup procedures and policies
Excellent communication skills, both verbal and written
Ability to relate well to others and work comfortably in a team environment
Prior mortgage servicing experience
Ability to serve as back up to Unit Leader

173

Mortgage Loan Post Closer Resume Examples & Samples

Prepares and compiles documents for loan closing
Assists customers with moderately complex inquires or problems
Basic principles of banking and finance
Loan origination software packages
Verifying loan applications and supporting documents
Read, interpret, analyze and apply information from loan application documents
Handle stressful situations and provide a high level of customer service in a calm and professional manner
Maintain currency in loan processing policies and procedures

174

Mortgage Loan Apprentice Resume Examples & Samples

1 year work experience
Action-oriented leadership, analytical ability, demonstrated aptitude for sales success, communications skills to enable effective sales interaction with a wide set of clients, and proven team player
Direct sales, business, and/or customer service experience

175

Mortgage Processing Manager Resume Examples & Samples

Management and development of processing staff
Management of flex pre-processing staff that aligns with variations in production throughout the year
Responsible for development and maintaining the written procedures and controls for secondary market processing functions
Management of pipeline for files that are sent to processing thru loan approval as well as measured SLAs
Management of staff and vendors responsible for ordering 3rd party verifications for income (VOE & Transcripts), assets and credit
Management of staff and vendors responsible for ordering 3rd party services such as: appraisals, title work, survey, flood certifications, mortgage insurance & insurance binders
Management of staff responsible for submission of documentation and information regarding down payment assistance programs
General understanding of regulatory requirements relating to TRID
Oversees the functions of uploading of documentation to investors for 2nd reviews (such as condo review packages, Jumbo appraisal reviews, etc)
Oversight of processor’s quality control reviews of files submitted by sales staff for processing
Oversight of staff’s accuracy of submission of files to underwriting
Assignment of processors to sales staff
Understanding of various loan program and investor requirements (such as FHA, VA, Rural Development, etc)
Management of Audit results/findings associated with processing
Oversight of staff responsible for processing of denials and issuing of notices
Proactively work with sales staff to ensure that customer service expectations are being met
Work with other departments to identify efficiencies and enhance controls regarding the mortgage origination process
Must have 5 years experience in mortgage processing or similar mortgage origination functions
High School diploma or equivalent required but some college preferred
Experience with managing a team is preferred
Experience with Encompass 360 preferred

176

Home Mortgage Disclosure Act Specialist Resume Examples & Samples

Verifying the number of records to be reported by reviewing monthly production and cancellation reports
Determining the HMDA action taken code for all canceled loan applications
Inputting HMDA data on the loan origination software for all canceled loan applications (daily)
Downloading HMDA data from the loan origination software to the CFI ProServices software
Identifying property address to ensure accurate Geocoding by RATA software
Editing the HMDA data using the RATA software and correcting edit errors (after researching to determine correct data) as required
Determine the cause of edit errors. If system related, submit programming changes request. Track human errors. Advise Compliance Manager if pattern of human error is evident
Assist in the training and education of Production Department personnel who input the HMDA data

177

Home Mortgage Disclosure Act Specialist Resume Examples & Samples

Editing the HMDA data using the RATA software and correcting edit errors (after researching to determine correct data)
Determine the cause of edit errors. If system related, submit programming changes request. Track human errors. Advise
Minimum 5 years progressive related work experience, including demonstrated process improvement work and
Strong understanding of established process analysis and improvement tools and methodologies. Proficient in using
Strong teamwork and team leadership skills. Ability to work effectively with project team during larger projects to ensure

178

BCU Mortgage Assoc Resume Examples & Samples

Maintain a working knowledge of credit reports and Fannie Mae guidelines to evaluate member overall credit/risk standing, perform needs assessment and identify competitor buyouts
Consistently achieve monthly and annual sales and service goals, including phone queue service levels
Apply current BCU lending fundamentals, policies and procedures, including Regulations B and Z, the Home Mortgage Disclosure Act and TRID
Promote real estate agent referrals and home buying benefits by recommending BCU’s business partner, HOMEAdvantage realty services
College degree or equivalent experience required
Familiarity with origination, processing and closing mortgage loans
Proficient in basic use of the Windows operating system, e-mail and the Internet
Strong communication, analytical, sales and telemarketing skills required
Ability to perform multiple tasks simultaneously

179

Mortgage Resume Examples & Samples

Second level review of mortgage secured loans (Conventional FNMA, FHLMC. Government, FHA/VA & Bond). Diverse portfolio including CRA throughout bank footprint
Second level review of home equity mortgage secured loans
Adhere to all department service level standards for communication, production, and turn-time
Thorough knowledge and understanding of agency, government and bond underwriting requirements to ensure a second level review is in accordance with their underwriting standards. Additionally, a thorough knowledge of the HNB Consumer Home Equity Policy / Procedures that all home equities are underwritten to
Supportive environment that offers autonomy, customer service and a commitment to doing it right
3-5 years of mortgage underwriting experience in the 1st mortgage arena (includes FHMA and FHLMC)
Home Equity underwriting experience which includes understanding scorecard results
Perform a second level review to overturn a decline by providing compensating factors and justification for the file to be overturned
Communicate reviews to Underwriting management for training and coaching opportunities
Underwriting experience with VA/FHA/USDA preferred
FHA Direct Endorsement and VA LAPP Authority preferred
Underwriting experience with Home Equity preferred
Proven ability to analyze and perform a second level review on complex loan structure, including self-employed borrowers, investment properties, construction loans and all expanded approvals
Strong cash flow analysis skills reviewing complex personal and business tax returns, P&L statements and financial statements
Experience with risk accountability, law and regulation compliance and audit/regulatory examination response
Proficient with loan origination software, Desktop Underwriter and Loan Prospector
Extensive knowledge of all standard mortgage loan documents including, but not limited to: appraisals, title reports, income verification, purchase contracts, lease agreements, trusts, warranty deeds, etc
Understanding of rate sheets and product profile pricing/criteria in relation to credit decisions
Ability to accurately interpret, apply and explain policy/procedures to both internal and external customers
Ability to work in a high volume environment with minimal supervision, while maintaining production service levels
Ability to multi-task while maintaining a high-level of flexibility

180

Mortgage Loan Origination Call Channel Resume Examples & Samples

60%: Mortgage Sales and Support
Identify opportunities to refer customers to other Harris products and services
This position requires Credit Qualification. The incumbent must possess a basic level of Credit knowledge and skills and a basic level of Portfolio Management knowledge and skills according to the standards established within the Credit Qualification Process Policies & Procedures

181

Gdm-sis-na-mortgage Resume Examples & Samples

Master degree in Information Technology / Information Systems / Computer Applications / Engineering from a premier institute
BTech / B.E / MCA in Information Technology / Information Systems / Computer Applications with additional 2 years of experience
Established competency in one or more of the following
Fresher having studied Information Management, Computer Science, Database, Business Analytics as part of their academics can apply
Candidates with 6 months -2 years of relevant work experience in MIS / Reporting / Data analytics within Banking / Financial Services / Analytics Industry
Data manipulation, extraction of data from huge / complex databases using SAS / SQL is required
Design & development of complex reports , design of dashboards etc. is required
Strong presentation and communication skills
Strong process/project management skills
Hands-On knowledge – SAS( Base and Advanced), MS SQL Server, UNIX,
Excel, VBA and report automation skills (Desirable, though not mandatory)
Good communication skills is mandatory

182

Mortgage Closing Specialist Resume Examples & Samples

Close Residential First Mortgage Transactions
Perform the loan closing function for a pipeline of transactions in accordance with bank policies and procedures, including the collection of loan closing conditions necessary for the closing and disbursement of a residential first mortgage transaction
Responsible for managing and reviewing assigned pipeline on a daily basis and escalating any concerns to management. Provide customer service to the borrower during the closing process
Review loan payoff figures and verify as accurate
Prepare closing package. Work with title company to distribute closing document package. Work with the title company to coordinate the logistics pertaining to the loan closing. Ensure all transactions are properly documented in accordance with bank program standards or ensure exception situations are properly documented and authorized. Follow up on any missing information or documentation. Assist team members when necessary to achieve productivity goals
Accurately troubleshoot or escalate issues that may arise during the closing process
Detail-oriented Previous pipeline management
The Closing Specialist will need to maintain a working relationship with numerous internal departments and external vendor contacts, which are detailed below
Internal:Mortgage Operations Staff and Managers (Processing, Underwriting, Closing)Secondary Markets Unit (SMU)Mortgage Sales Staff
External:Mortgage Operations third party vendors New or existing customers to BMO Harris Bank

183

Mortgage Escalations Specialist Resume Examples & Samples

Researches inquiries and gathers documentation necessary for research and response
Drafts and edits responses to customer inquiries and gathers supporting documentation to be submitted to the customer
Notates loans with attorney representation or requests to Cease and Desist communications
Converse with customer regarding inquiries by telephone

184

Mortgage Lending Quality Oversight Manager Resume Examples & Samples

Preserve integrity of core servicing functions to comply with regulatory guidelines. ?
Proactively plan, build and lead QA Monitoring and Assessment reviews to ensure adherence to federal, state, and regulatory requirements (e.g. Fair Credit Reporting Act (FCRA), Home Mortgage Disclosure Act (HMDA), Servicemembers Civil Relief Act (SCRA))
Ensure Mortgage Servicing has adequate first line of defense control reporting and testing programs to identify gaps in day to day functions of the business
Report, escalate and produce opinions on the process quality and compliance of the functional area. Monitor and track corrective action plans, including remediation and preventative action required as a result of Monitoring and Assessment and Compliance reviews
Work with Mortgage Lending Loan Operations Quality Assurance Manager to develop solutions and implement changes and manage risks associated with the change management process
?Review reports and monitor for trends. Conduct analysis to understand the root cause and identify early warning of problem areas to avoid unnecessary risk or expense. ?
Review processes and identifying gaps and potential process improvements. Lead collaborative teams across Mortgage Servicing to implement changes and track efficiencies
Collaborate with industry peers to identify changes in the industry and evaluate impact to the servicing operations
Collaborate with subject matter experts responsible for providing advice and counsel to Operations and Risk Management regarding oversight strategy end to end
Ensure consistent compliance with policies and procedures and a constant state of internal and external audit readiness
Demonstrate an understanding of Mortgage Operations and understand the impact of changes across the areas
?Effectively escalate and communicate issues across multiple levels of the organization, providing accurate and reliable information for key decision makers. Provide recommendation for issues identified
Prepare and review audit material (internal and external)
Collaborate with the line of business to develop and maintain documentation and policies and procedures
Evaluate processes for quality and overall customer experience
Seven years of mortgage loan servicing experience
Proficient with Black Knight’s Mortgage Servicing Platform (MSP) servicing system and overall mortgage servicing processes (e.g. acquisitions/transfers, Customer Service, Escrow Administration, Payments, Payoffs, Investor Reporting, Collections, Loss Mitigation, Foreclosure, Bankruptcy)
Create reports and presentations in leading projects
Work in a deadline driven environment
Strong knowledge of all investor/insurer and regulatory guidelines, applicable laws, and company audit policies and procedures
Effectively interact with all levels of senior management, Federal Deposit Insurance Corporation (FDIC) and Consumer Financial Protection Bureau (CFPB)
Exhibit a keen attention to detail and the ability to quickly comprehend information
Strong leadership, interpersonal, analytical and problem-solving skills
Project Manager experience
Six Sigma Green belt or higher
Project Management Professional (PMP) Certification
Expertise on Microsoft Project INDBBTMG

185

Mortgage Product Post Closer Resume Examples & Samples

Understand the sense of urgency for delivery of files
Maintains strong knowledge of the closing piece
Consistently monitors the lock desk to be able to assist and back up as needed
Computer literate: experience using all Microsoft Office Applications

186

BCU Mortgage Processing Spec Resume Examples & Samples

Two (2) years of first mortgage processing experience
FNMA/FHA/VA experience preferred
Thorough understanding of credit and an ability to review income documentation, appraisals, and titles
Ability to assess creditworthiness while adhering to regulatory and compliance requirements
Good communication, organization, and problem-solving/analytical skills
Professional, reliable and detail oriented with an appreciation for accuracy
Team oriented, yet work independently with little supervision
Ability to meet deadlines, prioritize workload, and to perform in a fast-paced, high volume environment while exercising sound lending judgment

187

Home Mortgage Production Services Specialist Resume Examples & Samples

Order/review property inspections
Order/ review title update and endorsements as required
Calculate / approve amount of the funds disbursed
Ensure projects are fully protected with property, flood, and liability insurance
Responsible for ensuring that the security for the loan proceeds are in line with the amount disbursed
Upon the project completion, the administrator will be responsible for conversion/modification of the loan to the permanent phase and will transfer the loan to Loan Servicing
Manually prepare documents and calculate escrow and payment requirements
May be responsible for providing guidance, support and training for lesser experienced Construction Loan Administration staff, this will include review and approval of disbursement packages and wire requests
Highly developed communication skills both written and oral
Requires strong customer service, math and decision making skills
Must be detail oriented and able to work with complex transactions independently to include multi-tasking, prioritizing and meeting daily funding deadlines
Required experience as a construction loan administrator
Preferred Skills/Experience

188

Director of Mortgage Servicing Document Management Resume Examples & Samples

Function as a subject matter expert in industry standards and practices
Develop departmental and functional strategies and structure that align with corporate objectives and monitor follow-through to implementation
Manage organizational risk and protect the assets of the organization, ensuring appropriate controls and reporting are in place to validate operational performance
Evaluate and interpret departmental/functional financial results and identify opportunities for improvement
Develop effective report set to address volume, compliance, exceptions and remediation with the appropriate trend analysis
Proactively identify customer needs/demands
Foster appropriate culture within the department/function, setting the standard for ownership and results
Evaluate organizational effectiveness of the team within the department/function, identify gaps and implement development and succession planning initiatives
Utilize lean six sigma methodologies to assess and enhance operational performance
Ensure resolution of all escalated issues
Ensure appropriate oversight of all vendor relationships
Review, reconcile and approve invoices received from vendors
Build and leverage a network of high performing individuals who support the document management function
Identify, assess and implement enhancements for the document management function
Proactively interact with Clients, Investors and Regulators to address and remediate issues
Minimum of ten (10) years of mortgage banking experience required
Minimum of five (5) years of experience in a leadership capacity is required
Experience with mortgage legal documents and title resolution preferred
Self objectivity – ability to evaluate oneself realistically
Stress management – ability to perform effectively during stressful situations
Behavioral flexibility – ability to react objectively rather than subjectively to achieve company goals
Agile. An ability to jump in, figure things out and add value

189

BCU Senior Mortgage Assoc Resume Examples & Samples

Ensure loan submissions are accurate and timely and provide appropriate feedback to the origination channels
Apply current BCU lending fundamentals, policies and procedures, including Regulations B and Z, Home Mortgage Disclosure Act and TRID
Provide fundamental credit counseling to members, where appropriate and necessary
Organize and support the CU Realty relationship with realtors and branch managers and develop an on-going schedule for the realtor on duty events, realtor reunions and marketing for CU Realty
Comply with all applicable policies, procedures and regulations related to mortgage loan origination
Successfully complete all required registrations or certifications as needed
Support the branch staff by being the SME in all real estate products and services BCU offers to its members. Provide on-going coaching to the frontline staff at your specific SEG to help develop them as referral agents for real estate loans
Minimum of 3 – 5 years mortgage lending experience
Thorough working knowledge of investor underwriting guidelines
Skillful at prioritizing work and have the ability to perform in a fast paced environment

190

Mortgage Academy Resume Examples & Samples

Begin with a rigorous mortgage processing foundations course
Work to quickly establish knowledge in the mortgage processing and banking industry, including business specific processes, mortgage applications and forms, and related technology and tracking tools
Must pass Mortgage Academy Tollgates, and Final Assessment to progress within the training program
Complete and pass client specific training and testing
Leverage existing research, critical thinking and teaming skills to deliver high quality solutions for our clients
Learn from supportive, approachable leaders who are the best in the business
Receive ongoing training to build and expand professional, technical and management skills
Receive a competitive Total Rewards benefits package
Solve problems by precedent and by referencing detailed policies and procedural documents
Meet productivity goals, service level agreements and maintain defined standards of performance
Understand the flow of a loan through the mortgage life cycle, from origination, processing, underwriting to closing
Recognize, interpret, and validate key documents and requirements, including mortgage disclosures, loan and income documents, assets and appraisals
Learn and apply mortgage finance calculations
Decision mortgage loan file applications in accordance to investor and internal guidelines and state and federal regulatory requirements, including analysis and determination of employment, debts, assets, qualifying credit scores, etc
Bachelor’s degree with > 2.8 cumulative GPA in Finance, Business, Accounting, Communications, English, Economics, Marketing, Psychology, History, Foreign Language, Anthropology, Political Science, Sociology, Linguistics, Comparative Literature, Philosophy, International Relations, Education, Architecture, or Criminal Justice; AND 1 year of customer service experience
Good communication (written and oral) and interpersonal skills

191

Mortgage Resume Examples & Samples

Manages all aspects of a mortgage branch/product line, including staff and customer issues, products and policies, forecasting, budgets, operations and administration
Personally originates/serves as account executive on mortgage loans
Achieves management objectives for profit, volume, quality, compliance, bank cross sells, etc
Coaches; counsels; develops work schedules
Minimum 3-5 years of Mortgage sales experience required
Proven experience in building a network outside of current market areas highly preferred
Proven ability to meet sales goals and quotas

192

VP, Mortgage Policy Resume Examples & Samples

In depth experience with Agency (FNMA/FHLMC) guidelines, policies and procedures as well as Jumbo Prime non-Agency guidelines
Formulate, implement, and periodically review the Underwriting Guidelines
Develop and enhance Underwriting Guideline procedures and standard documentation, ensuring that such are reviewed and updated periodically
Provides support and training regarding the Underwriting Guidelines to fulfillment and underwriting
Act as a subject matter expert/consultant on Credit Underwriting at various internal and external forums, and contract negotiation, including underwriting parameters and appraisal standards
Stays current with market and competitor trends, issues and practices around credit risk management
Monitor the portfolio quality to assist in identification of areas of risk and growth to facilitate appropriate policy changes
Ensure approved guideline changes are implemented within the approved timelines
Minimum 10 years’ experience in the mortgage industry
Strong verbal and written communication skills with the ability to effectively convey information to various levels of management
Strong understanding of mortgage lending including underwriting, operations and mortgage compliance
Ability to work independently with attention to detail
Ability to make decisions and propose recommendations to mitigate or reduce risk to the Firm

193

Mortgage Servicing Specialist Resume Examples & Samples

At least 4 years of business experience- 2 years of banking/mortgageexperience preferred
Ability to prioritize and organize work,
Ability to work independently in a high pressure, high volume environment and meet time deadlines,
Able to work independently and basic judgment/decision making skills,
Math aptitude,Strong oral and written communication skills,
Technical skills - MS office-Word, Excel, Outlook - Internet Explorer proficiency

194

Mortgage Wholesale Specialist Resume Examples & Samples

Mandates a Customer Service Hotline for all approved Third Party Originators assisting in technical support, product/pricing questions or status updates
Process and validating change of circumstance requests while adhering to regulatory guidelines
Intake and process of Loan Estimates to consumers
Contact assigned Closing agents to initiate the Initial Closing Disclosure process to Consumer
1-2 years previous mortgage operations processing experience preferred
Excellent interpersonal and communications skills, detail oriented, dependable Capable of handling multiple responsibilities, works well under pressure
Proficiency in Microsoft Office

195

Mortgage Wholesale Specialist Resume Examples & Samples

The position requires satisfactory completion of some or all of the key duties listed below
The job description is not intended to be all inclusive. Employees may perform other related roles as negotiated to meet the operational needs of the business and meet department SLAs
Previous mortgage operations processing experience preferred
Positions intended to be for team members that have more experience and regularly work on more complex duties required

196

Mortgage Wholesale Specialist Resume Examples & Samples

Review, print and assign all new loan submissions to processor and underwriter
Ensure each new file contains all required documents for underwriting
Process and disclose all applicable disclosures required at receipt of new file
Complete all pre-underwriting duties such as ordering flood certificates, NMLS verification and initial DRIVE report
Monitor SLA reports to ensure department is following proper policy and time requirements
Between 1 - 3 years mortgage operations processing experience
Excellent interpersonal and communications skills,
Detail oriented, Dependable, Capable of handling multiple responsibilities,
Works well under pressure,

197

Mortgage Funder Resume Examples & Samples

Establishes and maintains a thorough knowledge of all products and investor requirements to ensure quality closing packages and salability to the Investor
Audit initial documents and file based on audit procedures
Maintain updated status of loans and enter all required data
Review title information, sales comps and LOS information for accuracy and to identify potential qualification issues
Run calculations on a reverse mortgage calculator to customize application packages based on client qualification
Assemble client portfolios and audit portfolio based on procedures
Audit closing documents and file based on audit procedures
Gather all required forms and conditions required to fund the loan
Prepares and explains closing requirements to settlement agent as needed
Receive document package from settlement agent and review and clear all prior to funding conditions
Audit funding documents and file based on audit procedures
Determine any additional funding conditions that are need to meet lender, investor, or HUD guidelines
Prepare and deliver funding package based on funding procedures
Perform client, settlement agent, processor, or client relations follow-up as needed
Coordinate shipping and receiving of documents to loan advisors, settlement agents, and wholesale partners, as needed
Work with team lead and/or team members on miscellaneous department projects as needed
Cross-train in all positions for coverage purposes
Minimum of two years’ experience as a funder
High school diploma, GED, equivalent certification, or military experience
Ability to develop and maintain files and records
Skill in the use of personal computers and related software applications, specifically Internet Explorer, Microsoft Outlook, and Microsoft Word
Knowledge of customer service standards and procedures
Individual must be extremely detailed oriented
Employee must work well under pressure, meeting multiple and conflicting deadlines

198

Mortgage Mastery Trainee Resume Examples & Samples

Review file for correct stacking order, AU findings for initial determination and appropriate documentation
Review Loan Officer's "needs list"
Re-review documentation in file, input any changes into the computer systems and re-run for a correct AU determination
Print a "credit package"
Submit files to Underwriting
Review conditions
Provide loan status
When all conditions are received, make appropriate adjustments in LOS and submit for final approvals
Reconciliation
Review Loan Processor reports daily
Maintain accurate communication log and update LOS comments
Attend department staff meetings as directed by Manager

199

Mortgage Processing Team Lead Resume Examples & Samples

Process loans for assigned Loan Officers and/or Processors according to the standards and guidelines established for a Banner Bank Processor
Work with the Processing Manager to insure that all assigned staff are trained to company standards
Serve as a technical resource for the assigned group. Answer questions about program requirements, regulatory requirements, software usage and other issues as necessary. Be able to direct people to other company departments and resources to obtain accurate information
Assist the Processing Manager in handling absences of assigned staff. Be sensitive to the workload of assigned staff, watching for anyone who is overloaded or under unusual stress. Work with the Processing Manager to shift files as necessary to insure timely closings and excellent customer service
Be sensitive to personnel issues within the assigned group. Advise the Processing Manager of issues on a regular basis
Assist the Processing Manager with staffing issues such as:interviewing, hiring, performance appraisals and coaching
Mentor/coach team members; provides training; Provides direction and makes decisions based on previous experience or appropriately escalates issues as needed
Assist the Processing Manager in creating a positive, supportive, and fun work environment
Adhere to all applicable compliance regulations and provides direction to fix discrepancies as needed; Review quality of loans certifying that all information is accurate and in accordance with federal and state mortgage lending regulations
Develop and maintain relationship/partnership with other team leaders to share/implement best practices to maximize efficiency
Excellent communications skills - phone, personal contact and written
Strong desire and ability to work with employees and customers in a co-operative, professional and friendly manner
General knowledge of the mortgage industry
Must be a self-starter, dependable, accurate in completing responsibilities with strong attention to detail and accuracy
Ability to work independently set priorities and handle multiple tasks
Must exercise good judgment, accept responsibility and handle confidential information
Able to work as a part of a team and with people of diverse backgrounds
Develops and maintains relationship/partnership with other team leaders to share/implement best practices; Develops and maintains relationship/partnership with sales and other key departments to maximize efficiency
Willingness to assume additional duties/projects as required
Ability to accept and facilitate change
Strong abilities in problem solving, researching and decision-making, as required
College degree in related field (business, accounting, etc) or eight or more years equivalent work experience
5+ years experience in processing and/or underwriting Conventional and Government loans
Strong background in conventional, government and secondary market regulations and guidelines
Strong background in Processing and Underwriting requirements
Excellent keyboarding skills and proficiency in Word with ability to learn new software applications
Experience with Encompass, preferred
Strong knowledge of federal regulations related to Mortgage lending

200

Mortgage Lending Processing Manager Resume Examples & Samples

Develop and maintain a strong understanding of Mortgage Lending products, policies, processes and required documentation for Government-Sponsored Enterprise (GSE), Federal Housing Administration (FHA), Veterans Affairs (VA), United States Department of Agriculture (USDA), and portfolio products, as required
Assist team members with submitting mortgage loans to Underwriting in order to ensure BB&T Mortgage and investor policies and procedures are met which includes calculating all forms of income (e.g. wage earner, retirement, self-employed), reviewing real estate appraisals, calculating appropriate homeowners insurance coverage, calculating specific mortgage product program income and ratio requirements, and analyzing bank statements to determine sufficient required assets
Coordinate with Mortgage Loan Originators, Underwriting, and Closing to ensure timely and accurate loan closings
Supervise staff ensuring team production goals are achieved and loans are closed within expected service level agreements and regulatory parameters. Ensure all staff is fully utilized
Recruit, develop and retain high performing team members to ensure ongoing success in meeting department standards
Resolve or coordinate the resolution of client service-related problems on behalf of internal and external clients to ensure the Perfect Client Experience (PCE) is delivered. Reinforce all PCE standards with team
Assist with adhering to and administering budget requirements and department strategies
Handle overflow processing of files, as needed
Six years of financial industry experience or equivalent
Client service experience

201

Mortgage Production Specialist Resume Examples & Samples

Assists the MLO with loan documentation preparation and provides loan disclosures to applicant
Prepares new application packages and assists MLO in the distribution to customers
Reviews and assesses individual needs of the customer and provides counsel on mortgage programs; discusses terms and rates with customers; locks loans/interest rates
Coordinates and communicates the progress and needs among applicant, MLO, Processor, Underwriter and external third party entities
Ensures all disclosures are within Federal and State Law requirements, i.e. initial disclosure, re-disclosure and change of circumstance
Follows all established policies and procedures and maintain compliance with all lending regulations
Clears and submits conditions with Processor, Underwriter and MLO
Coordinates closings with customer, MLO, Processor, Underwriter and third parties as needed
Responds to mortgage related telephone inquiries and encourages mortgage business development through telephone contact
Submits automated underwriting requests for LP/DU approval
High school graduate or equivalent; Associate’s degree or higher preferred
At least one year of mortgage experience
Individual NMLS Registration required (company sponsored)
Ability to use discretion, tact, and diplomacy when interacting with applicants, co-workers, partners and third party entities
Professional appearance and attitude
Organizational and time management skills with the ability to manage multiple tasks in a fast paced environment
Problem-solving & analytical ability
Proficiency in word processing and written communication skills with the ability to proofread and edit
Ability to read and interpret loan documents, agency, investor and regulatory agency requirements
Flexibility to assist at other locations as needed
Working knowledge of spreadsheet software

202

Regional Mortgage Manager Resume Examples & Samples

Develop, communicate and execute Mortgage Lending team strategic plan within the context of BB&T Mortgage policies and BB&T marketing strategy. Plan to include production, staffing, marketing, calling efforts, and support of strategic initiatives, as well as other items that may arise
Ensure effective participation in sales processes to maximize Integrated Relationship Management (IRM) opportunities for other Bank products
Continuously improve Mortgage team marketing and sales effectiveness through sales leadership, including coaching and counseling, feedback, and reinforcement and support of the Bank’s sales and credit cultures
Continuously improve client service quality through superior management of team mortgage processes and relationship building with clients and other Bank associates (IRM partners). Meet or exceed agreed upon client service quality standards
In conjunction with Community Reinvestment Act (CRA) coordinators and other regional staff, lead affordable housing efforts in specific managed geographies to effectively serve low-to-moderate markets
Understand and communicate Mortgage Lending strategy, policies and procedures to customers, associates, internal and external referral sources, and the market generally
Knowledge of local market conditions, competition, product and process trends and competitive position. Make recommendations, as needed or requested, regarding mortgage lending delivery capabilities
Five years in origination or management experience
Very good understanding of mortgage lending, knowledgeable in all types of mortgage loans, and effective in managing the IRM process
Understanding of mortgage lending, general grasp of mortgage industry fundamentals, understanding of the importance of integration between the mortgage, retail and commercial areas of the Bank
Ability to manage production level officers, interface productivity with loan administration staff, outside and internal referral sources, fellow associates
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Proven sales leadership skills INDBBTMG

203

Mortgage Resume Examples & Samples

High School diploma or GED; College degree preferred
3-5 years prior Retail or Correspondent Front Line Mortgage Underwriting required
Prior experience with FNMA/FHLMC guidelines required; Portfolio/Private Investor experience preferred
Strong analytical skills and experience with mortgage rates
Multi-tasking skills, showcased through the use of several applications; experience working with AUS applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required

204

Mortgage Resume Examples & Samples

Reviewing the complete file and ensuring the various documents in the file are in sync with the all the others and the loan application on the system
Ensure all the borrower details, case numbers, loan number and critical information are matching on all the documents
Pulling information from prescribed websites
Making calls to initiate and follow up on third party vendor services
Manager the document management system to show only relevant documents and correct names
Filling the checklist created internally by the organization in order to ensure that the key details and key numbers are captured on the checklist; also explaining the methodology used to arrive at those numbers
Understanding the loan submission requirements before actual submission to ensure 1 touch approvals
Keeping a track of the timeline’s ETA (Expected Turn Around) and ensuring prompt follow-up for the loan decision upon expiry of the ETA
Following up on the status of the services ordered to ensure minimum time lag from order to receipt
Follow up on status of items pending from Onshore counterpart (Borrower calling activities)
Upon receipt of loan decision from underwriter, liaise with the concerned departments in order to address the additional requirements highlighted (if any)
Upon clearance of all underwriting requirements, check for final approval to settle loan transaction
Once final approval is received, co-ordinate with the respective teams to schedule the loan settlement
Post settlement, co-ordinate with all in order to ensure that the loan proceeds are transferred to the respective parties, including the fees payable to us
Should have good computer handling skills, well versed with keyboard shortcuts and able to identify new ways to complete a task in less time
Multi-tasking skills, showcased through the use of several applications

205

Mortgage Resume Examples & Samples

Review files received from processing thoroughly to check if all documents needed for closing are available
Make calls to concerned third parties with to schedule loan closing
Work with the on shore counterpart for contacting Borrower and loan officer to schedule closing date and time as per the prescribed dates from management and Borrower's agreement
Coordinate with Title Company and investor for setting up closing schedule
Revert to processing for any missing documents needed
Updated comments and ensure all the fees and cost are accurately calculated
The closer is the next in line to check the processor's work for completion
Closer must have strong computer skills and proficiency with loan industry software, in addition to a working knowledge of word processing and spreadsheet programs
Closer should have current knowledge of loan closing and documentation procedures, closers must have solid math and calculation skills
The mortgage loan closer usually has 24 to 48 hours to complete the file and ready it for closing. After the closing, the closer has 2 weeks to ensure that the loan has funded and the paperwork is complete for compliance standards
Verification of all the loan application documents
Verifying and updating the details of loan into the system
Verifies accuracy and consistency of specifications on documents, such as title, appraisal and insurance forms
Closer completes all the closing paperwork on behalf of the lender to send to the real estate attorney to complete the closing
Coordinating with borrower and escrow officer about loan closing and explain HUD settlement statement to borrower in detail about the charges - Calls borrower, real estate broker, and title company to request specified documents, such as receipt for payment of outstanding tax bill
Call and confirm closing with all the concern parties on the day of closing and answer queries of Notary/borrowers at the time of closing
Verifying all the signed loan packages
Working on wholesale loans and satisfy all the requirements of the investors to sell the loan in the market
Dealing with all the funding requirements of the lender
Providing first line customer support by answering queries & timely resolving their issues, ensuring minimum TAT
Assessing the customer feedback, evaluating areas of improvements & working on critical feedback
Generating MIS reports on a daily, weekly and monthly basis both for Management within the company

206

Mortgage Intern Resume Examples & Samples

Market competitive compensation
Formal company orientation and training
Executive speaking series
Experienced mentors
Hands on experience
Project based work
Leadership and career development
Networking opportunities
Attend formal company orientation and training
Participate in executive speaking series
Have hands on experience in area of study; as well as participate in project based work
Communicate regularly with mentors
Lead an end of assignment presentation
Demonstrates a background and/or strong interest in the Financial Services industry
A rising Junior or Senior in a full-time undergraduate program
Maintain a GPA of at least 3.0
Strong candidates will possess strong leadership, interpersonal and communication skills
A passion for the financial services industry is strongly preferred
Candidates should reside in a commutable distance from the Ally location to which they are assigned
Eligible to work in the US for any employer without sponsorship from the company

207

Mortgage Renovation Closer Resume Examples & Samples

Must maintain a high level of productivity while not sacrificing quality
Review Case Number Assignment, Title Commitments, Insurance Policies, PMI Certification and all loan documents for accuracy. Closer must review each file for completeness and accuracy to ensure compliance with underwriting, government, investor and company requirements
Maintain open lines of communication with all parties to obtain loan status information. Provide timely communications regarding closing status as appropriate
Ensure all loans are closed in strict accordance with all guidelines
Understand and adhere to all existing and/or changes to internal or external guidelines, processes and procedures as soon as they are implemented
Calculate Payoffs

208

Mortgage Resume Examples & Samples

Supervises, coordinates, coaches, mentors, and counsels staff activities to ensure achievement of assigned goals and objectives. Responsible for recruiting, hiring, staff retention, performance, and developmental coaching
Produces mortgage income and profitability
Maintains accurate employee records for the purpose of attendance and job performance ratings
Develops and maintains budgets for their regions for Marketing, employee business expenses and loan production
Assists lenders with customer development including joint calling activities, CRA activities and Realtor/Builder associations
Assists in planning and implementation of statewide marketing efforts and annual sales awards
Participates in appropriate sales committees
Strong supervisory and leadership experience and skills
Proficient computer skills which include mortgage application systems, Microsoft Word and Excel
Strong communication skills including listening, verbal, written and presentations skills
Must have good face to face customer communication skills and business development skills
Complete knowledge and command of government lending programs

209

Mortgage Insider Resume Examples & Samples

Minimum of two years of mortgage origination experience
Previous call center or phone sales experience is preferred
Knowledge of conventional and government lending guidelines
Understanding of rules and regulations regarding real estate lending
Well versed in consultative selling; ability to convert company leads to new business, retain existing business, and to close sales
Strong telemarketing skills
Ability to describe products to customers and show the direct importance of the product to the customer
Ability to communicate effectively, both verbally and in writing, across a variety of audiences.· Maintain professional image and standards consistent with company policies and procedures

210

VP of Mortgage Servicing Resume Examples & Samples

Provide clear and consistent communication regarding the strategic direction (objectives, strategies and tactics) of the Mortgage Servicing function as well as assigned departments within the function
Participate in the development and implementation of the strategic plans and departmental budgets for assigned areas of responsibility. Ensure execution of the strategic plan along with attainment of financial goals
Develop and implement an organizational structure that ensures appropriate staffing to meet the needs of the business
Lead, guide, direct and evaluate the work of senior leaders within the function including directors and managers
Evaluate organizational effectiveness of the team within the function, identify gaps and implement development and succession planning initiatives
Awareness and understanding of the internal and external competitive and regulatory landscape including opportunities for growth, improving customer satisfaction, new industry developments and standards, opportunities for process improvements, etc
Foster appropriate culture within the function
Manage organizational risk and protect the assets of the organization
Function as a “change-agent”, leading change initiatives within the organization
Monitor and evaluate departmental performance against goals
Minimum of ten (10) years of experience in the mortgage industry required
Minimum of seven (7) years of experience in a leadership capacity required
Minimum of five (5) years of experience with formulating/implementing strategic plans along with developing and implementing process improvement initiatives required
Ability to perform effectively during stressful situations
Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, Powerpoint, etc.)

211

Mortgage Loans Resume Examples & Samples

Mortage experience in loan origination, loan stipulations, processing of various mortgage loans (HIGH BALANCE LOANS , JUMBOS, Simo-Closings, FHA, VA and HARP)
Strong working knowledge of purchases, re-finance, loan products, policies and standard industry guidelines
Experience working with mortgage consultants, borrowers, title companies, agents will be added benefit
Perform estimation efforts on complex projects, track the progress of the projects; lead and conduct a wide range of quality-control tests
Leadership responsibilities for the creation and execution of detailed test plans, test scripts and script execution to verify business software functionality and adherence to business requirements
Identify, recommend and implement process improvements to enhance testing strategies
Analyze requirements and design aspects of projects, interface with client leads and other development organizations
Proficiency Legends

212

Mortgage Post Closing Specialist Resume Examples & Samples

Pulls and reviews tracking reports daily to ensure files are received from closing attorney and shipped to investors and/or servicing department within prescribed deadlines
Contacts closing attorney to expedite receipt of closing package to help ensure timely delivery
Prioritize closed loan packages according to lock in and investor requirements
Audits closing package for accuracy and compliance
Contact appropriate party for any needed corrections and follow up accordingly
Scan closing package and any other documentation into electronic imaging system
Assemble essential required documentation for sale of loan and obtain proper signatures to complete sales transaction
Perform transmission of information on loans and forwards critical documents in correct order to appropriate third party
Provide all required investor information in appropriate computer program paying special attention to data integrity
Remits premiums to FHA, VA or Rural Development within time limits to avoid late fees being assessed
Perform the online FHA file edit on the internet websie and resolve any discrepancies
Maintain current status in LOS Assists with rectifying any deficiencies needed to complete sale of loans to preventing guaranty with government entity
Assist with follow up of any outstanding final documents
Maintain loan file vault by filing newly created collateral files as well as filing any final documents received
Backup front desk receptionist in his/her absence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to learn, or knowledge of, Microsoft Office products to include Word, Excel, Access, Powerpoint and Outlook

213

Mortgage Collections Specialist Resume Examples & Samples

4 – 5 years of experience in collections or customer service highly preferred
Must possess ability to communicate effectively through written and oral means
Must have adequate computer, data entry, and analytical skills

214

Mortgage Secondary Market Resume Examples & Samples

At least one year Retail Mortgage experience is desirable
High attention to detail, knowledge of mortgage process helpful
Research and resolve issues,set priorities to ensure deadlines are met while working in a fast paced high pressure environment,

215

Mortgage Fulfillment Specialist Resume Examples & Samples

Intermediate knowledge of Mortgage Administration for A-Caliber, conventional Alt A, high ratio and HELOC residential mortgages residential mortgage
Strong computer savvy and application skills with MS Office products (Outlook, Word, Excel)
Highly motivated to maximize and achieve business objectives through a common sense lending approach
Excellent administrative and organizational skills with the ability to prioritize in a high-risk, high-volume and deadline driven environment
Review all conditions for files including but not limited to : Income Documention, Down Payment, Titles, Credit Bureaus, NOA’s, Company Documentation, Condominium Documentation, Bank Statements

216

Mortgage Academy Resume Examples & Samples

Customer Service driven role with required telephone contact
Makes intro call to verify loan details and requests additional documentation if necessary
Exceed customer expectations by providing highest level of customer service

217

Mortgage & Protectionconsultant Resume Examples & Samples

Provide Mortgage and Protection advice, whilst referring customers to other key parts of the business
Providing a personal experience to our customers, ensuring the best possible service
Making the whole process as straightforward for the customer as possible, offering everything under one roof
Being responsible for offering the best advice to our customers from an exclusive panel of lenders
Working towards goals set by key stakeholders within the business

218

Mortgage Licensing Specialist Resume Examples & Samples

The License Specialist reviews each state’s checklist on the NMLS website to ensure compliance with the application requirements for the company, the branches, and individual licenses, as the need for a license arises
In the event of the company license items, the necessary parties, such as members of the Board of Directors, Finance and/or Legal departments, should be promptly contacted to address any deficiencies in a timely manner. In case of individual license items, the licensee and his or her direct manager should be promptly contacted to address any deficiencies in a timely manner. Additionally, the Licensing Specialist reviews the states’ specific requirements for continuing education and renewal deadlines, as the need for renewals arises
The License Specialist ensures compliance with all NMLS Required Reporting and/or Mortgage Call Reports
Works closely with the Senior Management Team to identify potential licensing risks
Prepares licensing reports weekly, monthly and quarterly to discuss trends and tracking performance of the business
Self-driven and resourceful to achieve goals independently as well as working well in groups
The Licensing Specialist monitors the regulatory resources to ensure that the company is current and up to date including any pending legislative actions that may impact the licensee
The License Specialist ensures that the Secretary of State Filings in each jurisdiction are current, approved, active and in good standing
Sutherland Mortgage Services, Inc. ensures compliance with all NMLS reporting requirements as may from time to time be amended by NMLS
The License Specialist conducts daily monitoring of license items posted on NMLS website dashboard to promptly address any regulatory requirements. License items are monitored through the website and through the automated e-mail system received by the License Specialist and his or her direct manager
Minimum 3 yrs. experience in mortgage
Past mortgage processing experience a plus
Knowledge of Lean Six sigma & Operations Excellence principles preferred
Experience working with Business Process Transformation providers
Past experience in team leadership

219

Home Mortgage Resume Examples & Samples

Minimum of 5 years management experience
Minimum of 5 years Mortgage Assurance Control experience
5-10 years experience with mortgage compliance
Strong leadership abilities
Excellent oral and written communication skills with solid organizational, interpersonal, analytical and problem solving skills
Strong ability to establish and maintain relationships with all levels of management both internal and external
Sound knowledge of mortgage regulatory requirements
Sound knowledge of the consumer mortgage lending process and workflow
Personal Computer (PC) skills including solid knowledge in Microsoft Word (MS) Word, Excel and database applications
Access database

220

Mortgage Modelers Resume Examples & Samples

Determine and create the valuation and risk management models that will feed the Client’s books and records for the bank’s originated mortgages
Monitor and analyze the effectiveness of current valuation and risk models, and make enhancements as needed
Collaborate with portfolio managers to analyze and advise on managing the risk of the positions currently on the bank’s balance sheet as well as future growth
Ensure compliance with regulatory norms
Masters degree in Computational Finance or Mathematical Finance. Ph.D. degree in Finance, Economics, Mathematics, Engineering or other computational sciences is strongly preferred
Strong hands-on technology skills are a core requirement (e.g. C++, Java, Q and Perl programming, and statistical packages such as SAS, R, and Matlab)
Strong communication & collaboration skills are required
Experience in building end-to-end loan-level non-agency or pool-level agency prepayment and default models is extremely desirable

221

Mortgage Fulfillment Utility Resume Examples & Samples

Minimum of 8 years combined experience in processing, underwriting, closing, and/or post closing
Thorough knowledge of mortgage underwriting policies, procedures, guidelines, and regulations including Fannie Mae and Freddie Mac guidelines
Knowledge of complex personal and business financial statements
Ability to effectively solve problems with sound judgment and analytical decision-making skills
Proficient mathematical skills
Ability to work independently while managing and meeting required turn-time deadlines
Professional, effective, and articulate verbal and written communication skills

222

New Build Mortgage Advisors Resume Examples & Samples

Field Based Role
New Build Concentration
Leads qualified and diarised
AIP completed prior to your visit
Responsibility to address all clients’ financial needs, and recommend and arrange a suitable package of solutions within a set sales process
Responsibility to ensure that all sales are conducted in an efficient, compliant manner, and in accordance with Company’s compliance process
To respond quickly and positively to any request from a department or Manager within Mortgages First, and demonstrate flexibility in approach to work where this is required
Assisting the Management where required with the continual development of strong relationships with the Company’s key introducers
Always conducting business, and acting in a way that represents Mortgages First, and the ethos of the Company well at all times

223

Mortgage Bond Reservation Specialist Resume Examples & Samples

Bachelor’s Degree OR more than 2 years of mortgage industry experience preferred
Strong mathematical and analytical skills with attention to detail
Previous mortgage industry experience preferred
Ability to work extended hours (Monday through Friday 9am-6pm for 2 weeks, Monday through Friday 11am-8pm for one week)
Proficient in Microsoft Excel

224

Mortgage Lender Resume Examples & Samples

Understand secondary market underwriting and pricing guidelines, as well as Bank policy and procedure, and deliver profitable loans that meet these guidelines
Develop loan production from external sources including CPAs, attorneys, and Realtors, while making introductions of these sources and clients back to the appropriate Bank partner
Partner with internal staff, including commercial and consumer bankers, to support the cross-sell objectives of each group and deliver high quality service to the Bank’s clients and prospects
Originate salable loans by taking applications on our LOS system, collecting appropriate documentation, submitting the loan request to underwriting, and assisting in closing the transaction
5+ years of Mortgage banking experience

225

Mortgage Production Manager Resume Examples & Samples

Solicits residential mortgage loans through contacts with existing and potential customers, branch personnel, relators, builders and developers
Provides service to customers and potential customers seeking residential mortgage loans
Cross-sell other bank products to mortgage loan customers and potential customers at each opportunity
Maintain knowledge of trends and developments in local real estate market, as well as changing rules and regulations pertaining to both private and government insured mortgages
Calls on potential or existing customers and referral sources to develop new business or retain existing business
Oversees all activities that relate to mortgage loan originating and processing
Keep informed of any changes in regulations concerning residential mortgage lending and be sure the sales team is kept abreast
Maintain awareness of new trends in the local residential real estate market
Assist the branches with any concerns or questions that they might have about a mortgage product
Establish and maintain active community involvement to enhance the bank’s CRA efforts
Remain actively involved in professional organizations in order to maintain contacts
Perform all duties in compliance with the state and federal regulations and internal policies/procedures as applicable to the position
Help assist in training other mortgage team members as required or needed
Responsible for balancing the clearing account, the MIP insurance account, processing fee account
Responsible for monitoring and approving numerous bills that are generated by the mortgage department
Responsible for managing two processors and three originators/encouraging team spirit and motivation
Three to five years related job experience required
Comprehensive knowledge of mortgage banking industry
Knowledge of regulatory compliance standards
Must be creative and have ability to implement change when appropriate w/o causing disruption
Thorough understanding of mortgage origination and processing programs/tracking systems
Thorough understanding of quality control policies and procedures required by investors of bank
Be excellent communicator with ability to effectively present ideas both written and oral
Must have superior organizational skills
Heavy statistical and analytical skills/mathematics aptitude
Thorough knowledge of FHLMC/FNMA, FHA/VA and other general mortgage lending procedures and requirements
Ability to deal cordially with the public
Ability to comprehend and learn in a short period of time
Ability to represent the bank in a professional manner

226

Mortgage Resume Examples & Samples

Review loan documentation for accuracy and proper completion
Identify deficiencies in loan documentation and communicate with responsible persons to correct deficiencies
Follow up on outstanding loan documentation
Confirm all documentation has been completed for each loan per required checklist
Comply with bank policies and procedures, regulatory requirements, and investor guidelines
Minimum of two (2) years job related experience
Working knowledge of loan documentation and bank terminology
Basic knowledge of Accounting
Ability to deal tactfully and effectively with customers as well as fellow employees
Knowledge of all necessary computer applications

227

Mortgage Closing Specialist Resume Examples & Samples

Education: High School Diploma or equivalent required
Experience: 2+ years of related experience as a real estate paralegal or mortgage closer
Knowledge: Strong computer skills; excellent communication skills; excellent organization skills; basic knowledge of mortgage loan processes

228

Mortgage Team Leader Resume Examples & Samples

Manages the team to include coordination of vacation schedule, timecards, etc
Ensures that the team maintains the highest standards of application completeness, accuracy of input data, and proper compliance of loan submission to both the underwriting and closing departments
Mentors all members on the team and assists with resolving any issues
Facilitates communication between departments, staff members, sales staff and management
Responsible for training, coaching and making performance improvement recommendations for members of the team
Monitors and manages pipeline reports ensuring that all policies are being followed; including but not limited to loans being approved, cancelled or denied in the timeframes expected by TBM procedures
Collects and summarize team member responses to Quality Control, HMDA and Investor audits. Takes appropriate corrective action to address all issues noted on the audit. Provides a summary response to Sr. Management in compliance with policy
Maintains records on loans with funds held in escrow for repairs. Collects the necessary paperwork to ensure that the repair items are completed in a timely manner and requests escrow release checks in a timely manner
Creates and implements procedures when necessary to facilitate business practices
Reports regularly to Senior Management on the current status of the pipeline and makes suggest changes to procedures when necessary
Interviews and assists in hiring
Keeps abreast of industry guidelines and communicates changes to the department and management
Other duties as needed

229

Mortgage Loan Closing Specialist Resume Examples & Samples

Coordinate loan closing with attorneys
Prepare closing packages for attorneys
Review title insurance commitments
Technical or vocational school education
Knowledge of Federal mortgage programs' closing documentation and requirements
Knowledge of title insurance guidelines
Knowledge of Federal laws and regulations concerning Real Estate Lending
Previous experience and knowledge of closing documentation and requirements
Computer skills
Time management principles to prioritize workload
Communication skills
3-5 years experience in mortgage loan closing with extreme emphasis in closing loans through the new TRID guidelines and regulations

230

Mortgage Loan Post Closer Resume Examples & Samples

Ensuring that all regulatory and compliance standards are met as they pertain to RESPA
Following up on post-closing packages and submitting collateral documents to the appropriate warehouse bank
Reviewing and approving HUD-1s in accordance with regulations and loan approval
Preparing and remitting wire requests to Accounting for disbursement of funds to the closing agent
Tracking final document and delivery of closed loan packages to various investors for review and purchase
Maintaining positive working relationships with loan processors, underwriters, closing agents, and other professionals

231

Mortgage Lender Resume Examples & Samples

Execute effective mortgage marketing plans to meet or exceed agreed upon mortgage production goals
Maintain a complete and thorough knowledge of SouthWest Bank Mortgage Strategies, Policies and Procedures, as well as secondary market investor's guidelines utilized by the bank
Adhere to and comply fully with any and all SouthWest Bank policies and procedures related to internal and external rules and regulations, particularly those established by State and Federal law
Provide mortgage clients sound mortgage advice based on a full understanding of client needs as well as SouthWest Bank Mortgage products and their benefits. (Profiling)
Consistently execute on SouthWest Bank's referral process by introducing mortgage clients to other bank services for cross sell opportunities
Assist Mortgage Loan Administration with client, attorney, or appraiser document follow-up as determined through quality control or post closing review
High school diploma or equivalent education and related training
Ability to provide own transportation to travel as needed
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS acceptable background check

232

Mortgage Resume Examples & Samples

Recruit, hire and retain a top performing loan origination teams (Residential Lenders and/or producing Sales Managers) that will exceed production targets as defined by market potential
Create a market business plan to define areas of opportunity, expand market share and capitalize on purchase money transactions
Create specific targets with internal referral partners to grow and improve loan volume and client satisfaction
Ensure each Loan Officer and Producing Sales Manager has a defined business plan for cultivation of external referral relationships. Track activities against this plan and provide timely feedback on areas of success and development
Oversee and monitor weekly performance standards, coaching routines and development plans for Residential Lenders and Producing Sales Managers
Ensure compliance standards are met and Bank compliance courses are completed for the Mortgage line of business
Daily pipeline management of applications, closings and pre-qualification
Weekly sales meetings focused on driving consistent activities that will result in industry leading production targets
Monthly sales training (tips, best practices, expectations); with focus on process, procedures, products, services and cross-sell opportunities
Monthly reviews, with each Residential Lender/Producing Sales Manager, of production, pipeline status and defined activity goals to drive success
Quarterly check-in with other division leaders (Commercial, Wealth, Retail)
Consistent and effective communication with the operations staff to assess and improve efficiency of loan process

233

Mortgage Production Manager Resume Examples & Samples

Manages and/or supervises a group of originators and assist in the recruiting and development of the Originators within the Region
Establishes and monitors production goals
Responsible for coaching and motivating the origination staff to achieve set production goals through weekly, monthly and quarterly sales production meetings
Assists in organizing and supervising the local marketing efforts
Manages the Mortgage Division's relationships with the other lines of business within the Region
Functions as the primary contact for external organizations such as the local Board of Realtors, the local Builders Association and the local Mortgage Bankers Association
Responsible for the origination staff within the Region achieving their production goals
Assists the origination staff with improving industry, product knowledge and sales ability
Proactively develops and maintains a good relationship with other lines of business within the bank and with external referral sources such as Realtors and Builders
Responsible for working with the Mortgage Operations Team to ensure service level times are meet on origination, processing, and closing
Keeps current on all developments, applicable laws and regulations within mortgage field
Directly supervises 10 to 15 Mortgage Originators within Region ; Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Bachelor’s Degree in Business or Marketing
5+ years of experience in Mortgage Origination
Advanced knowledge of Trust administration and operations
Thorough understanding of the banking industry and operations
Advanced knowledge of regulations applicable to the trust industry
Handles complex assignments and projects
Detail orientated with strong analytical skills
Ability to work with minimum supervision
This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment you will be required to either register on NMLS or re-register and move your previous registration. Your continued employment in this position is contingent upon successful registration immediately after your start date and annual renewal of your registration thereafter. In addition, information obtained during the registration process may impact your employment

234

Mortgage Wholesale Specialist Resume Examples & Samples

Review any outstanding conditions for loans originated by third party originators which many include Correspondent lenders
Communicate approval status and clear to close statuses to assigned TPO contact
Discuss conditions as dictated by UW and internal policy, and ensure client/client manager understands what is required
Perform pipeline management tasks to ensure we are adhering to our assigned expect to close date
Maintain daily workflow prioritization, and communicate accordingly, to ensure all urgent matters are dealt with, and purchase transactions do not carry beyond target close date
Job may include ordering of appraisal corrections, transcripts as well as social security verifications
Communicate via email or phone with TOI’s and account executives
Between 1-3 years previous mortgage operations processing experience preferred

235

Mortgage Administrator Resume Examples & Samples

1) Provide accurate, timely and efficient administration of new mortgage deals
2) Contribute to the effective operation of the MOSE Centre
3) Contribute to personal and team development
1) Managing for incoming mortgage documents, sorting/labeling and distributing in appropriate folders
2) Knowledge of MIMS and new systems to ensure a seamless transition for all
3)Priortizing daily workflow, ensuring incoming mortgage documents are actioned accordingly and effectively
4) Ensuring the established turn around times (SLA) are met; identifying and resolved or escalating out of SLA situations

236

Mortgage Professional Resume Examples & Samples

Demonstrate thorough knowledge of mortgage industry credit guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
Must possess a complete understanding of Fannie Mae's DU and Freddie Mac's LP systems
Demonstrate a high level of fluency of complex personal and business financial analysis to include credit, income, assets and compliance documentation
Knowledge must include: calculation and verification of income & assets, evaluation of credit reports, purchase contracts, appraisals, title commitments, and other loan pertinent documentation
Analyze tax returns and /or financial statements for Self-Employed Borrowers, Partnerships, S Corporations and/or C Corporations
Exhibit working knowledge of AUS analysis to determine applicable loan conditions
Exhibit working knowledge of appraisal evaluation to identify deficiencies therein
Record and articulate inconsistencies throughout documentation review
Perform pre-funding underwriting review of recently closed Correspondent mortgage loans to identify and set pre-funding conditions

237

Mortgage Servicing Specialist Resume Examples & Samples

Knowledge of mortgage documents
Knowledge of AS400/Carousel preferred
General PC skills including 10 Key
Ability to lift up boxes up to 30 lbs
Strong verbal and written skills
Detail Oriented/strong organizational skills

238

Group Leader Iv-mortgage Payoff Processing Resume Examples & Samples

May complete any or all of the following responsibilities
High school or GED required
Minimum six years’ work experience
Good PC skills with a good knowledge of Microsoft Windows and comparable software applications
Complex problem solving and math skills
Demonstrated work leadership skills
Decisiveness
Strong interpersonal skills with excellent training skills
Highly specialized knowledge of products, regulations, & policies as required by business units
Excellent customer service skills with the ability to use tact and diplomacy
Strong work ethic, reliable and highly flexible
Bachelor’s degree preferred with a minimum of five years’ departmental experience
Solid knowledge of departmental software preferred
Notary public (as required by department needs)

239

Mortgage TPO Resume Examples & Samples

Preferred Candidate has 8+ years of relevant experience in Supply Chain Management, risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus
Minimum BS/BA degree. Advanced degree a plus
Demonstrates knowledge of in-scope business and product areas
Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to management. Local language requirements as applicable
Experience in Supply Chain Management and interacting with suppliers’ management teams with the ability to exercise sound, timely and independent judgment
Demonstrates understanding of operational capabilities of suppliers across applicable business types
Candidate has some exposure to Citi’s regional / sector risk management teams and a high level understanding of the interactions between those teams
Ability to organize and prioritize multiple deliverables while working with minimal supervision in a large, global corporate environment

240

Ccb-mortgage Resume Examples & Samples

Proactively evaluate current strategies, assumptions and propose new improvements to optimize strategies
Develop reporting and analytics in support of collections/default strategies used across default organization
Assist in the development and maintenance of Foreclosure, REO, and Valuations strategies
Design, implement and track champion/challenger tests for strategies, utilizing multi-factor experimental design as applicable
Assist with implementation and monitoring of liquidation strategies via data extraction and reporting in support of the various Mortgage Banking portfolios
Perform ad-hoc research, analysis, and reporting as needed by senior management
Provide key control oversight and re-certification of liquidation strategies
Minimum Requirements: BS degree in a quantitative oriented field: Computer Science, Economics, Finance, Mathematics, Statistics, or Operations Research, and minimum five years experience in the financial services industry / business analysis, OR Masters degree (MS/MBA) in a quantitative oriented field with 3+ years’ experience
5+ years experience in collections/default operations and/or Risk Management desired
5+ experience in an analytical capacity working with large and disparate data sets
Strong programming skills in SAS and SQL required. Experience with Oracle and Teradata required
Experience in executing champion-challenger and/or multi-factor testing desired
Advanced statistical analysis capabilities including CART/CHAID, regression, etc. desired
Team oriented with strong communication, writing/presentation skills and attention to detail

241

Ccb-mortgage Resume Examples & Samples

Assist in the development and maintenance of models used to generate segmentation strategy
Utilize these statistical behavior models to develop collections/default strategies
Design, implement and track champion/challenger tests for collection/default strategies, utilizing multi-factor experimental design as applicable
Assist with implementation and monitoring of collections/default strategies via data extraction and reporting in support of the various Mortgage Banking portfolios
Provide key control oversight and re-certification of collections/default strategies
Minimum Requirements: BS degree in a quantitative oriented field: Computer Science, Economics, Finance, Mathematics, Statistics, or Operations Research, and minimum five years experience in the financial services industry / business analysis, OR Masters degree (MS/MBA) in a quantitative oriented field with 2+ years’ experience
Two to three years experience in collections/default operations and/or Risk Management desired
Two to three years experience in an analytical position with experience in executing champion-challenger and/or multi-factor testing desired
Strong programming skills in SAS/SQL etc. required
Team oriented with strong communication, writing/presentation skills and attention to detail desired

242

Mortgage Resume Examples & Samples

Review and underwrite submitted files
Work efficiently with database and imaging systems with paperless loan files
Ability to run various AUS programs, review findings and clear contingencies
Thorough understanding of underwriting fundamentals and able to implement changing overlays to ensure quality files that meet Renasant Mortgage and secondary market investor guidelines
Review and analyzing complex financial statements, personal and corporate tax returns
Prioritize work flow in accordance to closing and/or funding order
Perform due diligence on all borrowers, their employment and subject property and investigate loan file for any fraudulent activity
Obtain all documentation required by automated underwriting system, government agencies, and investors to insure sale of loan
Assist post closing with any additional documentation or clarification required by investor at purchase
Actively participate and advocate the bank’s training and development programs and commitment to learning
Minimum of 3 years of mortgage related experience; at least 5 is preferred
Analytical ability to make underwriting decisions with minimal supervision
Knowledge of DU, LP and other investor automated systems
Meet tight deadlines and multi-task under pressure
Proficient in Microsoft Office products
Ability to type 40-50 wpm accurately
Knowledge of and aptitude in basic math
Ability to learn varied job assignments and software readily
Flexibility in work hours to include overtime; and
Ability to effectively communicate verbally and in writing

243

Mortgage Processing Manager Resume Examples & Samples

Motivates and leads Loan Document Analysts to meet productivity and turn time goals
Trains and manages Loan Document Analysts to provide exceptional customer service
Partners with Origination, Underwriting, and Closing managers to drive an exceptional customer experience, meet timely metrics, and close customers timely and with quality
Identify and resolve any operational inefficiencies
Works closely with business partners in all departments to lead, communicate and execute necessary process enhancements, new initiatives, and internal and external changes
Minimum college degree
Strong understanding of mortgage products and guidelines
Strong understanding of income, asset, and other mortgage documents
High level of curiosity and ability ask probing questions
Some underwriting knowledge preferred
Three years of mortgage-related experience
Ability to develop employees to achieve results
Ability to get things done
Ability to generate ideas to find better ways of doing things
Positive and enthusiastic

244

Mortgage Resume Examples & Samples

Manage, coordinate and edit all coverage from the reporters, bloggers and writers producing content about financial planning, mortgage and real estate and frugal living topics
Understand metrics on our storytelling and allow them to help inform our decisions
Consistently improve the quality of Bankrate’s content
Actively follow and assign content on personal finance topics and trends
Come up with ideas and create content in story form, blogs, quizzes and interactives
Be engaged and active in social media, staying current with trends in social media
Understand SEO value and employ best practices for SEO
Create content for one-off features and special requests

245

Head of Digital Mortgage Resume Examples & Samples

Experience with the Mortgage industry either digitally or traditional product knowledge
Minimum of five years proven and progressive Internet Banking channel or project management experience or equivalent
Bachelor’s degree in business, finance, Technology, or related field or equivalent experience
Strong problem-solving, lateral thinking, communications, project management, planning, organizational and interpersonal skills
Strong and current knowledge of Digital Banking Industry in US with focus on Internet banking and Internet channels preferred
Demonstrated experience with email campaign systems
Strong knowledge of HSBC banking businesses and/or processes desired
Ability to work in a team environment with a strong customer focus

246

Mortgage Wholesale Specialist Resume Examples & Samples

Prepare and send mortgage closing documents to settlement agents with detailed instructions
Prepare final Closing Disclosures to meet critical timelines and requirements of TRID also ensuring approval from settlement agents
Ensure that all compliance guidelines are met and disclosures are signed
Complete loan funding by handling wire transfer requests and mailing bank checks to designated settlement company
Review files from settlement agents to ensure that the mortgage loan has closed with proper signatures, and is in compliance with the bank’s instructions
Ensure each loan is in compliance with state and federal guidelines
1-3 years previous mortgage operations processing experience preferred. Excellent interpersonal and communications skills,
Detail oriented, Dependable,
Capable of handling multiple responsibilities,

247

Mortgage & Critical Document Review Specialist Resume Examples & Samples

Determine whether mortgage and equity loan documents conform to stated guidelines and requirements
Examine booked loans to follow up on loans not yet received for review
Examine mortgage loan exception files and follow up on escrow completions
File claims with title insurers regarding insured matters to confirm lien position
Provide input on staff performance appraisals
Research, analyze and resolve issues related to documentation
Review system of record for tax discrepancies and enter tasks for identified issues
Validate daily reports to track loans received and imaged for review
Verify timely receipt of final inspection and release of funds to appropriate party
Coordinate with external vendors and internal business units to correct erroneous information
Develop, recommend and document adjustments to workflow to streamline processes
Document identified issues; update documentation as issues are resolved
Resolve escalated member issues and problems
Serve as mentor/trainer and provide guidance and assistance to team members
Act as supervisor/manager in the incumbent's absence
Experience in working with all levels of staff, management, stakeholders, vendors
Exposure to leading, guiding and mentoring others
Exposure to reviewing/analyzing loans for compliance with Federal/state/county/NCUA/Navy Federal laws, regulations and policies
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Advanced knowledge of Navy Federal financial and credit transaction documentation processes
Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Advanced skill maintaining accuracy with attention to detail and meeting deadlines
Advanced skill performing mathematical calculations and working accurately with numbers
Advanced verbal and written communication skills
Advanced word processing and spreadsheet software skills
Desired - Advanced knowledge of Navy Federal products, services, programs, policies and procedures

248

Results Mortgage Resume Examples & Samples

Prepare mortgage loan file by reviewing loan application: clarifying or obtaining additional information
Confirms mortgage loan application information by mailing verification forms; contacting verification sources
Obtains mortgage loan documentation by ordering credit report, appraisal, title, and related information
Identifies mortgage loan application and documentation problems by highlighting deficiencies; notifying mortgage loan underwriter and mortgage loan supervisor
Prepares closing statements and informs borrowers by calculating principal and interest payments, and closing costs; forwards information to borrowers
Maintains customer confidence by keeping mortgage loan information confidential
Updates job knowledge by participating in educational opportunities; maintaining personal networks
Provide outstanding customer service levels
Minimum of 3 years’ current experience in the mortgage industry
Strong knowledge in “A” Paper
FNMA / FHLMC and FHA/VA programs required
Working knowledge of Data Trac

249

Mortgage Loan Processing Specialist Resume Examples & Samples

Reviews residential mortgage applications to verify that information for initial disclosures is complete and accurate. Issues initial disclosures to borrowers within time frames required by regulations
Performs initial verification and validation of application information and documentation. Is proficient in use of Loan Originator software and able to update application information for all types of mortgage loans
Calculates borrower income in compliance with FNMA or portfolio guidelines. Ensures that documentation for income meets requirements and follows up as necessary with employers regarding information on Verification of Employment Forms
Reviews asset account statements to determine if account is eligible for inclusion on the application, and if additional documentation is required for large deposits
Reviews credit reports, paystubs and deposit account statements for possible undisclosed liabilities. Follows up for additional documentation and explanation as needed
Utilizes Desktop Underwriter (automated underwriting) to obtain credit decisions for mortgage loans. Submits loan requests to Desktop Underwriter, and analyzes the results and conditions generated by Desktop Underwriter
Requests and follows up on additional documentation to meet underwriter instructions, DU findings or Appendix Q requirements as applicable
Assists mortgage originators with questions within the realm of expertise
Issues appropriate correspondence to borrowers and realtors, including Conditional Commitment letters, ten-day letters, alternate offer forms and Final Commitment letters
Has frequent originator contact to answer questions, resolve problems and expedite approvals
Processes PHFA mortgage files, including assembly and submission to the investor for underwriting. Monitors and follows up for a decision to assure timely response and high level of customer service
Processes FHA and VA mortgage files, including assembly and submission to the investor for underwriting. Monitors and follows up for a decision to assure timely response and high level of customer service
Prepares final borrower and attorney commitment letters for all loans in their pipeline. Insures delivery of letters to borrowers, attorneys and originators as appropriate
Maintains pipeline of 25 – 30 loans in processing and closing status
Assists in training of new Mortgage Originators, Mortgage Processing Specialists and other mortgage department staff
Maintains a professional manner when interacting with all customers
Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently. Works as a team player to contribute to the success of the department and in turn the organization
2-5 years: Two to five years business line related experience required

250

Director Mortgage Servicing Resume Examples & Samples

Strong knowledge of the business, its products, and a thorough understanding of internal processes and controls
Demonstrated leadership or management skills
Excellent oral and written communication skills as well as good presentation skills
Excellent decision making, problem solving, and organizational skills
*Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.***

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