Mortgage Collector Resume Samples

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SN
S Nader
Solon
Nader
46712 Hayes Shore
Boston
MA
+1 (555) 649 4985
46712 Hayes Shore
Boston
MA
Phone
p +1 (555) 649 4985
Experience Experience
Dallas, TX
Mortgage Collector
Dallas, TX
Jacobi and Sons
Dallas, TX
Mortgage Collector
  • Assist in monthly reports (Fannie, Freddie, PMI)
  • Develop payment plan to cure arrears
  • Send delinquent notices to borrowers
  • Review collateral loan documents
  • Send requisite Demand and Acceleration letters in timely manner
  • Prepare waiver/dri/payment plan requests
  • Documents conversation on the On-Line Collection System with past due borrowers, borrowers who may become past due and any party who may have interest in the property such as investors, PMI companies, realtors or tenants
Detroit, MI
Mortgage Banking Collector
Detroit, MI
Streich, Ratke and Trantow
Detroit, MI
Mortgage Banking Collector
  • Determine reasons for non-payment
  • Negotiate payment arrangements
  • Advise of the possible consequences of not meeting the obligations
  • Quality and protecting the customers' privacy are paramount. Follow detailed quality procedures
  • Navigate and toggle amongst multiple computer programs. Document accounts
  • Collect past due mortgage accounts
  • Review delinquent accounts for possible loss mitigation workout plans
present
Detroit, MI
Mortgage Banking Dialer Collector
Detroit, MI
Durgan, Nitzsche and Larkin
present
Detroit, MI
Mortgage Banking Dialer Collector
present
  • May also help develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure
  • Develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure
  • Call customers and receive calls from customers to work out payment arrangements
  • Organize and prioritize assigned loans based on various factors, including date of most recent contact, promise to pay not kept, and borrowers' financial information
  • Perform a thorough review of a loan's servicing history
  • Call customers and receive calls from customers to work-out payment arrangements
  • Handle inbound and outbound calls with customers to collect on delinquent past due mortgage accounts and work-out payment arrangements
Education Education
Bachelor’s Degree
Bachelor’s Degree
Northeastern University
Bachelor’s Degree
Skills Skills
  • Ability to understand complex processes
  • Develop payment plan to cure arrears
  • Send requisite Demand and Acceleration letters in timely manner
  • Prepare waiver/dri/payment plan requests
  • Send delinquent notices to borrowers
  • Review collateral loan documents
  • Assist in monthly reports (Fannie, Freddie, PMI)
  • Call delinquent borrowers
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1 Mortgage Collector resume templates

1

Mortgage Collector Resume Examples & Samples

  • Call delinquent borrowers
  • Send delinquent notices to borrowers
  • Send requisite Demand and Acceleration letters in timely manner
  • Post payments and make adjustments/reversals to payments as needed
  • Prepare waiver/dri/payment plan requests
  • Develop payment plan to cure arrears
  • Review collateral loan documents
  • Assist in monthly reports (Fannie, Freddie, PMI)
  • Should be very familiar with loan closing documents
  • Requires basic comprehension of bankruptcy filings
  • Understand credit reporting and if and when corrections or adjustments are needed
  • Prior experience collecting consumer mortgage products
2

Mortgage Banking Dialer Collector Resume Examples & Samples

  • Organize and prioritize assigned loans based on various factors, including date of most recent contact, promise to pay not kept, and borrowers' financial information
  • Generate outbound calls to delinquent borrowers who may be currently in foreclosure or who are considered high-risk
  • Collect high delinquency past due mortgage accounts
  • Call customers and receive calls from customers to work out payment arrangements
  • Perform a thorough review of a loan's servicing history
  • Provide information on status, transaction or account activity; research disputed items and other inquiries
  • Identify all potential loss mitigation workout options and provide accurate information to customer. Send referred loan files to the appropriate department for review and approval
  • Handle difficult skip-trace assignments using various data sources to locate customer contact information
  • Minimum 3 years previous Collections experience required, or equivalent combination of experience preferred
  • Minimum of 1 year ownership experience preferred
  • Excellent analytical, communication, and negotiating skills
  • Bilingual in Spanish is highly desirable
  • Excellent verbal communications skills
  • Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Practices Act preferred
3

Recovery Collector Ii Mortgage Banking Resume Examples & Samples

  • Minimum 2 years experience in Loss Mitigation/Collections required; specifically in a multi-system collection environment and preferably with a background working real estate portfolio
  • Bankruptcy knowledge and experience a plus
  • Experience in short sales negotiations preferred
  • Previous back-end collections or recovery experience a plus
  • Proven problem solving, decision-making, negotiation and analytical skills
  • Ability to work independently and resolve complex issues in a fast paced high-pressure performance environment while consistently meeting strict deadlines
  • Understanding of FDCPA, consumer credit laws, financial analysis and bankruptcy knowledge preferred
  • Excellent verbal and written communication and organizational skills
  • In-depth knowledge of mortgage loan servicing procedures
  • Multi-State loan service experience preferred
  • High school diploma or GED; College preferred
  • Proven ability to multi-task and strong organizational skills is preferred
  • Strong computer keyboard/typing skills are required
4

Mortgage Banking Dialer Collector Resume Examples & Samples

  • Handle inbound and outbound calls with customers to collect on delinquent past due mortgage accounts and work-out payment arrangements
  • Determine reasons for non-payment by utilizing Dialer Collector check-list during customer interview process
  • Responsible for negotiating payment arrangements with customers on past due mortgage accounts
  • Offer suggestions/programs to customers on how to meet their payment obligations, where appropriate
  • Advise customers on possible consequences of not meeting the obligations
  • Develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure
  • Navigate and toggle amongst multiple Default computer applications to review borrower history and to document the outcome of the phone call with the borrower
  • Quality and protecting the customers' privacy are paramount. Follow detailed quality procedures to protect confidential customer information and to ensure regulatory and investor requirements are met
  • Knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
  • Good analytical, communication, and negotiating skills
5

Mortgage Banking Ownership Collector Resume Examples & Samples

  • Negotiate payment arrangements and offer suggestions on how to meet payment obligations
  • Review non-performing loans to determine regulatory and investor requirements are met with regard to Loss Mitigation workouts
  • Quality and protecting the customers' privacy are paramount. Need to follow detailed quality procedures
  • Handle moderately difficult skip-trace assignments using various data sources to locate customer contact information
  • Minimum 2 year previous Collections experience required, ownership experience preferred
  • Skip tracking experience preferred
  • Proven ability to show both assertiveness and empathy simultaneously
  • Proven ability to multi-task and strong organizational skills is required
  • Functional in Word and Excel considered a strong plus
6

Mortgage Banking Collector Resume Examples & Samples

  • Adaptability to a highly technical environment
  • Ability to learn rules, regulations and laws pertaining to consumer credit and collections
  • Analytical ability
  • Up to one year of general clerical or related experience helpful but not required
  • Some customer experience (via telephone or in person) preferred
7

Mortgage Banking Dialer Collector Resume Examples & Samples

  • Negotiate payment arrangements
  • Navigate and toggle amongst multiple computer programs. Document accounts
  • Telephone customer contact experience preferred
  • Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
8

Mortgage Collector Resume Examples & Samples

  • High school diploma or GED
  • 1 year of high volume customer service experience that may be a combination of
  • Must have a desire to educate and assist troubled homeowners
  • Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
  • Ability to understand complex processes
  • Must be able to handle frequent change and adjust to an environment that is always evolving
  • Must be goal oriented and self-motivated
  • Must be comfortable using a keyboard
  • Working knowledge of consumer and collection law is preferred
9

Mortgage Collector Resume Examples & Samples

  • Documents conversation on the On-Line Collection System with past due borrowers, borrowers who may become past due and any party who may have interest in the property such as investors, PMI companies, realtors or tenants
  • Obtain the reason for delinquency and agree on a solution to cure the default
  • Review delinquent accounts for possible loss mitigation workout plans
  • Discuss loss mitigation options with borrowers and obtain necessary information to review potential workout cases as needed
  • Minimum of one-year consumer or mortgage collection experience
  • High School Diploma, GED or equivalentSearch Jobs US
10

Anticipated Mortgage Banking Dialer Collector Resume Examples & Samples

  • Call customers and receive calls from customers to work-out payment arrangements
  • Determine reasons for non-payment
  • Advise of the possible consequences of not meeting the obligations
  • Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence
  • Ability to work well on a team and focus on results; adaptable and flexible
  • High school diploma or GED preferred
  • Strong PC experience and typing skills preferred
11

Mortgage Servicing Collector Resume Examples & Samples

  • Engage customers via inbound and outbound calls to discuss the delinquent status of their mortgage loan
  • Must have superior communication and customer service skills, including professional empathy, customer care, passion and enthusiasm, problem-solving skills, and the ability to overcome basic objections
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
  • Provides information and knowledgeable assistance regarding mortgage loans
  • Provides written and verbal responses to customer inquiries as needed
  • Strong Negotiation and Verbal Communication Skills
  • Experience in Skip Tracing
  • Previous Mortgage Experience, Preferred Education and Experience: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
  • Must be flexible and adaptable to change
  • 2+ years previous Mortgage Call Center experience required, with a minimum of 2 years in a Collections environment
12

Citi-mortgage Collector O Fallon Resume Examples & Samples

  • HS Diploma/GED required
  • Must have at least 1-2 years of demonstrated experience building client rapport and trust from previous sales and/or collections background
  • Willingness and desire to provide outstanding client service while identifying appropriate solutions to resolving delinquency
  • Ability to listen, probe and comprehend client needs
  • Must be self managed/strong time management with the ability to prioritize work in an environment with both incoming calls and manual dialing
  • Must thrive in a quota driven environment
  • Compassionate and professional during difficult situations
  • Leverage various mortgage systems and reporting which will require excellent MS Windows (ability to navigate through multiple open screens), MS Office programs and ability to identify deliverables based on daily reporting and/or direction from management
13

Freedom Mortgage Collector Open House Resume Examples & Samples

  • Ability and Knowledge of Basic Computer Skills
  • Experience in Skip Tracing preferred
  • Previous Mortgage Experience preferred
  • Familiar with FDCPA guidelines
  • 1+ year previous Call Center experience required, prior collections experience a plus
14

Collector Mortgage Servicing Resume Examples & Samples

  • Processing high volume inbound and outbound phone calls to assigned delinquent customers, using a predictive dialer or manual dialing, determining customers financial capacity to pay, intent regarding the property and the mortgage and identification of best alternative to resolve the delinquency and provide assistance. Must be able to communicate effectively and to control flow of a communication
  • Establish and maintain effective and cooperative working relationships with peers and departments with whom the collection goal intersects. Participate in team meetings
  • Provide excellent customer service to external and internal customers
  • Meet defined department goals and activity metrics
  • Perform other assigned tasks and duties necessary to support the BOKF Collection function
  • 3-5 years High Volume Collections experience, preferably in a schedule adherence environment. Strong Knowledge of FDCPA, CFPB, Investor and regulatory guidelines Prior experience in Mortgage Collections a plus Prior experience in MSP ( Mortgage Servicing Platform) a plus. Strong attention to detail, goal oriented Excellent negotiation and customer service skills