Manager Mortgage Resume Samples

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O Leannon

Ona

Leannon

5923 Hand Road

Philadelphia

+1 (555) 843 5611

5923 Hand Road

Philadelphia

Phone

p +1 (555) 843 5611

Experience Experience

Boston, MA

Mortgage Branch Manager

Boston, MA

Koepp-Herman

Boston, MA

Mortgage Branch Manager

Execute performance goals established by the senior management team
Execute performance goals established by the VP, Production and other members of the senior management team
Assist with all other special tasks or projects as directed by management
Create a sales culture that will drive top performance
Manage and motivate team members to ensure consistent and maximum performance levels
Manage personal production and pipeline management
Develop and maintain excellent working relationships internally and externally (i.e., with CalAtlantic team members and with customers)

Detroit, MI

Manager, Mortgage Liquidation

Detroit, MI

Carroll, Smitham and Effertz

Detroit, MI

Manager, Mortgage Liquidation

Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
Advanced knowledge of operations to include developing staff, scheduling coverage, forecasting volume, using automated call/response systems and applying quality service methods
Advanced knowledge of collections related state and federal regulations and legislation, e.g. Bankruptcy Reform Act, Uniform Commercial Code, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, BSA, etc
Oversee the interviewing and selecting of attorneys, negotiate fee structures and serve as a liaison between Navy Federal and attorneys on all mortgage litigation issues
Establish performance goals and priorities
Perform supervisory/managerial responsibilities
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements

present

Houston, TX

Mortgage Default Section Manager

Houston, TX

Wilkinson LLC

present

Houston, TX

Mortgage Default Section Manager

present

Develop and improve Loss Mitigation workout decision quality assurance programs
Execute on personnel hiring, training, performance ratings, salary changes, promotions, transfers, and terminations
Coordinate Income Calculation Worksheet testing and change management
Manage Second Level Review associates responsible for quality assurance of loss mitigation income and workout option decisions
Strong time management and prioritization abilities
Analyze existing workflows to identify gaps, manual and/or obsolete processes, and other impediments to efficient operation
Develop and administer new-hire and specific job function training

Education Education

Bachelor’s Degree in Business

Brigham Young University

Bachelor’s Degree in Business

Skills Skills

7) Keep attuned to the current economic and financial markets so as to be current & proficient in attending customer’s queries
2) Driving the sales pitch to interested customers, provide necessary subject matter expertise on Home Loans and detail the DBS Home Loan product
4) To collect disbursal documents consisting of legal documentation, promissory notes, mortgage T&C’s etc
6) Cross sell, Upsell, and new prospect list identification on existing customer base
3) Sourcing of Home Loan applications, completing the documentation as per DBS guidelines, collection of Processing fees etc
1) Work with the Treasures Relationship Manager team to convert the Mortgage Leads from the existing base of customers
5) Collect ECS and original Sale agreement / offer document for disbursals
6) Provide assistance to collection teams to maintain standard repayment schedules for customers, assist in delinquent cases
7) Facilitate product training jointly with Product manager to the TRM team
8) Manage customer issues on service / applications

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Mortgage Branch Manager Resume Examples & Samples

Proven ability to meet sales goals and quotas required
Proven experience in developing and maintaining positive inter-departmental relationships required
Proven leadership skills including exhibiting Huntington's core values required
The selected individual must have strong team-building skills, local networking and recruitment sources as well as experience coaching and developing direct reports

Producing Manager Mortgage Market Resume Examples & Samples

30%: Drive Mortgage Lending Performance and Results / Managerial Leadership
Responsible for execution of the mortgage sales strategy and ensure that sales efforts are aligned with BMO Harris’ overall customer and business objectives
Maintain accountability for the achievement of Residential and personal financial results. Foster BMO Harris’ philosophy of building multiple profitable
Relationships with customers
Identify and assess opportunities to accelerate growth, capitalize on cross-functional sales opportunities and improve overall customer experience
Evaluate the effectiveness of Mortgage Bankers in achieving Residential business objectives and targets, and implement improvements as required. Review
Sales activities and actual performance against plan to ensure that gaps are identified and addressed
Identify best practices in sales effectiveness and leverage them across the region sales resources
Contribute to the achievement of BMO Harris’ overall results by participating in Residential, Branch, and community events to foster a positive image of the
Bank and where appropriate, advocate for the Bank’s products and services
Manage CRA performance by ensuring the design and development of appropriate CRA and related programs to achieve targets
Provide inspiring leadership to the team to achieve our mandate and deliver our desired customer experience, fostering an ownership approach
Maintain accountability for achieving results. Prepare, measure and report on budgets and performance indicators. Efficiently and effectively manage
Resources and capacity to attain goals
Utilize training, performance assessment, coaching and project management best practices to lead and manage direct report(s) to successfully achieve goals
Ensure superior quality loan applications through training and leadership
50%: Mortgage Sales and Support
Create and execute individual sales plans and revenue goals for mortgage sales through Branch visits, external COIs and referrals. Successfully execute on all promotional mortgage marketing plans in order to meet or exceed mortgage production goals
Develop complete understanding of customer needs. Analyze customer financial, credit data and other relevant information to evaluate level of risk. Present viable financial alternatives and advice to customers regarding how mortgage products can best fulfill customer needs
Identify opportunities to refer customers to other BMO Harris products and services
Provide assistance in the implementation of targeted marketing programs, promotions and initiatives. Also assist in achieving market CRA goals and executing CRA activities
Thorough knowledge of mortgage lending
Knowledge and understanding of Mortgage Sales and competitive marketplace and trends
3-5 years of Mortgage Sales experience
2-3 years of Leadership experience
In-depth Sales and Customer Service orientation skills
Strong project management skills and ability to manage multiple priorities
Proven leadership and managerial skills
Ability to manage production performance of others while still meeting individual production targets

Producing Manager Mortgage Market Resume Examples & Samples

Maintain accountability for the achievement of Residential and personal financial results. Foster BMO Harris’ philosophy of building multiple profitable relationships with customers
Evaluate the effectiveness of Mortgage Bankers in achieving Residential business objectives and targets, and implement improvements as required. Review sales activities and actual performance against plan to ensure that gaps are identified and addressed
Contribute to the achievement of BMO Harris’ overall results by participating in Residential, Branch, and community events to foster a positive image of the Bank and where appropriate, advocate for the Bank’s products and services

Manager, Mortgage Development, Montreal Resume Examples & Samples

Establish and maintain lasting business relationships with real estate agents and/or builders by keeping them informed of the products and services we offer
Attend various business development and recognition activities
Bilingualism (English and French), an asset depending on region

Digital Mortgage Manager Resume Examples & Samples

5 years of Residential Mortgage and/ or Digital banking industry experience
Track record of consulting project delivery including managing teams of 3+ resources, producing project deliverables, managing projects within timelines and budgets and interfacing with client executives
Required experience working on digital initiatives and technologies including proven knowledge in one or more of these areas: experience design, UX/ UI, analytics and advanced marketing, FinTech evaluation and integration, API strategy/ design/ development

Digital Mortgage Senior Manager Resume Examples & Samples

8-10 years of Residential Mortgage and/ or Digital banking industry experience
2+ years consulting experience
Lending industry experience within mortgage or consumer lending products (origination focused including lead generation, marketing, application, fulfillment experience)
Track record of consulting project delivery including managing teams of 5+ resources, producing project deliverables, managing projects within timelines and budgets and interfacing with senior client executives

Mortgage Branch Manager Resume Examples & Samples

Keep informed on all Fidelity Bank Mortgage Loan programs and adhere to all regulatory and compliance requirements
Direct and instruct sales and technical training
Act as a liaison between the Senior Management and Corporate
Assist in recruiting efforts for Loan Originators and the support staff
Develop builder and realtor relationships
Meet and exceed personal production goals set my Manager

Mortgage Review Manager Resume Examples & Samples

Manages and conducts comprehensive examinations of the Divisions retail, wholesale, conduit and broker production (first and home equity mortgages) to ensure collateral integrity, documentation accuracy, credit quality, policy and regulatory accordance and servicing and investor compliance
Reviews and monitors regulatory and legislative requirements, with Corporate Compliance, to ensure policy and procedural compliance
Staff: No. of Officers 5 No. of Associates 19
Minimum of ten years proven and progressive national mortgage credit compliance and operations experience or equivalent, including a minimum of three years proven managerial experience or equivalent
Proven managerial, communications, analytical, interpersonal, organizational, project management skills, lateral thinking and problem-solving skills
Strong knowledge of pertinent Company policies, government regulations, investor requirements and HMDA
Strong knowledge of the mortgage business and ability to resolve difficult, sensitive and disputed issues with all areas

Mortgage Default Section Manager Resume Examples & Samples

Manage Second Level Review associates responsible for quality assurance of loss mitigation income and workout option decisions
Manage the daily pipeline to ensure compliance with CFPB and internal service level agreements
Manage the file quality review process to ensure compliance with BB&T income policy and related procedures
Monitor associate performance and respond with appropriate feedback and coaching throughout the ongoing performance review process; build strong associate engagement and a positive work environment
Ability and willingness to partner, negotiate, and resolve income policy disputes while delivering the perfect client experience to Loss Mitigation management
Analyze existing workflows to identify gaps, manual and/or obsolete processes, and other impediments to efficient operation
Identify up and downstream impacts of decisions and changes pre-implementation; weigh potential consequences and risks associated; independently evaluate alternatives and recommend solutions at both a loan and department level
Develop and analyze reporting including daily pipeline, productivity, scoring, and control/exception from Passport, the PEGA workflow management system, and other sources
Develop and improve Loss Mitigation workout decision quality assurance programs
Communicate, update, persuade and facilitate discussions with all levels of impacted business unit(s)
Research and respond to internal and external audit examinations regarding income calculations and practices
Lead ongoing income policy and procedure revision projects
Coordinate Income Calculation Worksheet testing and change management
Develop and administer new-hire and specific job function training
Execute on personnel hiring, training, performance ratings, salary changes, promotions, transfers, and terminations
Establish priorities and resolve personnel problems
Participate or lead additional initiatives as necessary
Bachelor’s degree in business or related field or equivalent education and related training
Five years of experience in default mortgage servicing
Two years in Loss Mitigation analyzing financial documentation and determining borrower eligibility for available retention and liquidation workout options
Strong time management and prioritization abilities
Excellent negotiation and dispute resolution skills
Demonstrated experience with Mortgage Servicing Platform (MSP)
Minimum of three years of experience in a default mortgage servicing management role
Six Sigma Green Belt or other process-re-engineering certification

Manager, Mortgage Fulfillment Resume Examples & Samples

Lead a team focused on providing support to the mortgage fulfillment division
Manage, monitor and measure the performance of queues and processes
Oversee coordination within the division and across all areas within PennyMac to ensure consistent and proper execution
Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions
Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality
Support, recommend and implement technology initiatives
Responsible for communicating monthly results to Management on departmental performance objectives
Monitor performance of staff according to established standards
Act as the main point of escalation for all issues within the function
Preform capacity and staffing planning to ensure adequate service levels are met
May be required to support new business initiatives through demonstration of existing management capabilities
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
Excellent presentation and organizational skills; ability to collaborate, manage and expand relationships across the organization and with all levels of management
Ability to work with data, spot trends and draw conclusions
4 Year college degree (Bachelor) or equivalent work experience
Minimum Years of Experience 5+ years

Mortgage Branch Manager Resume Examples & Samples

Drive all training for sales professionals on the benefits of utilizing PMLLC, including: expanded consumer affordability tools, online application processes, and post-application resources on customer status
Partner with builder to develop marketing strategies utilizing financing to drive sales traffic and increase signup pace
Proactively pursue and secure signups for PMLLC at point-of-sale
Actively participate with builder in Homebuyer and/or Realtor events designed to generate community interest
Achieve standards for customer service set in conjunction with local homebuilding management
Attend community and leadership meetings as a member of the Division’s Operating team
Partner with Operations Center to effectively manage the integrity of the Division’s backlog, and communicate with Division Sales Management team
Ensure subdivision approval and maintain status
Budget and perform to branch financial requirements
Secure required licensure in Massachusetts and Connecticut
Minimum High School diploma or equivalent. College degree preferred
Minimum 5 – 7 years previous related experience in mortgage lending
Excellent oral and written communication skills, strong computer proficiency in Microsoft Office programs
This position is subject to the CFPB Loan Originator Compensation Rule

Mortgage Branch Manager Resume Examples & Samples

Recruit seasoned mortgage loan officers
Manage all aspects of mortgage originations
Manage and train external mortgage team on sales skills and development
Create a sales culture that will drive top performance
Manage all aspect of a financial cost center (P&L, General Ledger, etc.)
Manage branch pipeline and file quality by Home Loan Consultants
Full knowledge of mortgage loan origination systems
Comprehensive experience onboarding and managing external loan originators
Extensive mortgage external sales experience
Strong communication skills including extensive public speaking
10+ years mortgage management experience preferred

Manager, Mortgage Alliance Resume Examples & Samples

Pro-actively scour and establish communication with property agencies and developers to expand business profile and grow the loan portfolio
Anchor business relationship to establish platform for sales force to gain access into real estate agencies and development projects
Identify market trends and set a clear vision with effective marketing campaigns to increase mortgage loan sales
Develop, plan, oversee and implement sales and marketing strategies to sharpen sales force effectiveness
Adopt a hands-on approach in monitoring the implementation and execution of marketing programmes
Develop and manage marketing tools and collateral for existing and new clients
Build referral and lead generation network
Review channel effectiveness in terms of agencies’ referral volume to the bank
Implement business models to create new ventures with business partners
Develop the corporate brand strategy

Manager, Mortgage Liquidation Resume Examples & Samples

Implement policies and procedures to ensure compliance with servicer processing and reporting requirements of applicable state and federal statutes, Navy Federal investors, mortgage insurers, regulators, and senior management
Oversee the interviewing and selecting of attorneys, negotiate fee structures and serve as a liaison between Navy Federal and attorneys on all mortgage litigation issues
Prepare and submit budget requirements for Annual Financial Plan (AFP) - Works independently
Process and monitor bankruptcy cases mortgage and equity loan charge-offs; prepare recommendations for presentation to the Foreclosure Committee
Represent Navy Federal in legal hearings and external meetings
Collaborate with a wide range of internal business contacts to implement processes, new applications and system enhancements
Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
Create projects and assign responsibilities/tasks based on priority, staff availability, and resources
Ensure compliance with all applicable state and federal regulations and legislation
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
Manage and direct operations and ensure targets, service level agreements and corporate objectives are met
Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
Oversee branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Serve on various committees, attend meetings, and act for higher level management during their absence
Establish performance goals and priorities
Ensure section/branch goals and objectives align with division/department strategy
Bachelor's Degree or the equivalent combination of training, education, and experience
Navy Federal or other financial institution operations
Ability to work effectively and efficiently with automated systems
Extensive experience in in collections and automated systems
Advanced knowledge of collections related state and federal regulations and legislation, e.g. Bankruptcy Reform Act, Uniform Commercial Code, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, BSA, etc
Advanced knowledge of loss mitigation and real estate owned activities
Advanced knowledge of operations to include developing staff, scheduling coverage, forecasting volume, using automated call/response systems and applying quality service methods
Advanced knowledge of related employment regulations, e.g. FLSA, FMLA, ADA, EEO, etc
Advanced knowledge of state and federal laws affecting the collection of delinquent mortgage and equity loans; real estate, bankruptcy and foreclosure
Advanced organizational, planning and time management skills
Advanced skill in producing desired results and achieving goals and objectives
Advanced skill maintaining composure in a high production and changing environment
Desired - Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Desired - Advanced knowledge of applicable NCUA and federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

Manager, Mortgage Origination Resume Examples & Samples

Conduct ongoing training for team members; coach, evaluate, inform and provide corrective guidance
Collaborate with various levels of staff to accomplish tasks/assignments
Ensure origination, referral, conversion, member service and loan quality goals for the assigned area
Coach sales behavior to drive referrals and new business for the credit union
Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events
Involved in marketing efforts, including building internal and external liaisons to develop new business opportunities
Deliver presentations on NFCU mortgage including Homebuyers Seminars
Provide timely updates to staff on systems, programs and regulation changes
Perform supervisory/managerial responsibilities
Performs other duties as required and appropriate
Advanced knowledge of conventional, FHA, VA loans & RESPA guidelines
Advanced knowledge of Navy Federal mortgage products, services, programs, policies and procedures
Significant experience working in a high volume, fast paced environment
Effective skill to successfully influence, lead and/or guide others towards goals
Significant experience in leading, guiding and mentoring others
Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
Ability to interpret and apply regulations, instructions and procedures
Effective skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures in English
Ability to build long term networking relationships fostering real estate lending business
Ability to travel, scheduled or unscheduled, to lending area, including remotes

Manager, Mortgage Development Resume Examples & Samples

Experience as Mobile Mortgage Specialist
Bilinguism (English, French), required
A third language (Portuguese, Italian), an asset

Mortgage Branch Manager Resume Examples & Samples

Execute performance goals established by the VP, Production and other members of the senior management team
Use productivity reports and standards to manage the daily flow of loans to the Loan Officers, local and/or at the Regional Operations Center, ensuring applications are processed and approved in a timely manner
Plan, organize and monitor the activities of the Loan Officer team to ensure an efficient and economical operation
Constantly monitor processes to ensure and enhance efficiencies
Maintain a current working knowledge of all jobs and functions within the branch to provide guidance and to ensure appropriate training for all employees
Plan for appropriate staffing levels based on set productivity standards
Attend and participate in division planning/forecasting meetings
Attend and occasionally facilitate regularly scheduled Branch Manager Meetings
Actively participate as a member of the CalAtlantic Homes’ management team
Manage crises or special situations as needed
Oversee the origination of all mortgage loans for the division from point of sale through closing
Develop and monitor daily, monthly and quarterly productivity measurements for all functions
Strive to meet corporate goals for capture rates for mortgage
Strive to meet corporate goals for customer service for the branch
Monitor responses to customer complaints and review evaluations, taking corrective action as necessary to ensure top quality service
Identify and maintain outside lender relationships
Monitor and control overages and shortages per company standards
Identify products necessary to meet the needs of the local market and communicate to secondary marketing
Maintain a pipeline with personal loan production as required
Understand, plan and monitor cost center financials, including staffing levels, temporary employee expenses and general expenses on a quarterly and annual basis
Work collaboratively with HR to recruit and hire direct reports (as applicable); develop incentive, recognition and reward programs and resolve any disciplinary issues and conduct termination, if necessary
Manage and motivate team members to ensure consistent and maximum performance levels
Conduct annual employee reviews based on job functions and established productivity standards
Conduct regular staff meetings with branch and Regional Operations Center personnel
Develop and maintain relationships with Regional Operations Center personnel
Work together with Regional Operations Center to ensure the achievement of shared goals
Communicate with Regional Operations Center to handle inquiries and/or problems as they arise, and oversee the implementation of corrective action to ensure problems do not recur
Ensure all branch personnel are compliant with all Federal and State laws and regulations
Attend weekly sales meetings
Train new Sales Counselors in homebuilding operations on mortgage operations and products
Stay current on market trends, programs and loan products and become a market expert for the builder
4-year college degree or equivalent work experience
5-7 years of hands-on management experience in mortgage production, preferably within a builder environment
3-5 years industry related experience (i.e., loan origination, processing, underwriting, title and closing), preferably within a builder environment
Must belicensed in the State of Illinois
Previous financial responsibility or development of financial goals and budgeting process, preferred
Strong overall computer skills (including LOS (Encompass), MS Office products, report writing systems, relational database systems)
Excellent organizational, management and team-building skills
Proven skills in selection, interviewing, recruitment and retention of staff
Proven ability to lead, direct and motivate a successful team of professionals
Proven relationship-building skills
Ability to manage to tight deadlines, short notices on changes and flexibility
Local travel to our communities is required

Mortgage Branch Manager Resume Examples & Samples

Execute performance goals established by the senior management team
Use productivity reports and standards to manage the daily flow of loans to the Loan Officers at the Regional Operations Center, ensuring applications are processed and approved in a timely manner
Manage personal production and pipeline management
Oversee the origination of all mortgage loans for the builder from point of sale through closing
Strive to meet/exceed corporate goals for capture rates for mortgage
Strive to meet /exceedcorporate goals for customer service for the branch
Conduct regular staff meetings with Regional Operations Center personnel
Develop and maintain relationships with Operations Center personnel
Work together with Operations Center to ensure the achievement of shared goals
Communicate with Operations Center to handle inquiries and/or problems as they arise, and oversee the implementation of corrective action to ensure problems do not recur
Ensure branch is compliant with all Federal and State laws and regulations
Licensed in the State of Texas
Strong overall computer skills (including LOS (Encompass), MS Office products)
Local travel required

Mortgage Servicing Portfolio Manager Resume Examples & Samples

Work in collaboration with Vendor Manager and Servicing Manager to minimize aged assets. Ensure evidence of routine collection efforts including legal activity by sub-servicers
Identify opportunities to reduce losses by exploring aged asset sales
Identify opportunities to reduce losses, improve servicing, eliminate aging by exploring use of component servicers for 60+ dpd loans
In collaboration with Finance, oversee root cause, analysis and reporting of losses, write-downs and charge-offs
In collaboration with Finance and Servicing Manager, oversee audit sampling of monthly officer cert and sub-servicer invoices to ensure proper charging, refunds, etc
Monthly reporting to Finance of unpaid Escrow advances/expenses
Engage in Litigation Matters – Operational Losses
Review and respond to job related internal/external and Quality Control audits
Create and Maintain Portfolio Management Policy and Procedures
Propose Exceptions to P&P
Review Keystone REO Vendor performance
Develop and implement contingency plan if vendors fail to provide adequate Servicing
Report and analyze characteristics of servicing portfolio, investors, geographic dispersion of borrowers, average loan size, range of interest rates, projected life and average age of loans, Delinq, FC, OREO and BK levels plus loss experience
Participate in meetings with sub-servicer(s) where applicable. Follow-up timely on related sub-servicer issues
Participate in semi-annual on-sites reviews of PHH
Assist Finance and Servicing Manager in developing monthly Mortgage Executive PHH sub-servicing reporting
Provide information to Vendor Manager for corporate scorecard and vendor performance reporting
Special Projects as assigned
Undergraduate degree in Portfolio, Risk or Asset Management, Computer Science, Accounting, Finance, or Business Administration required, Graduate MBA degree preferred
Minimum 5 years of related experience in portfolio management. Particularly with real estate mortgages
Minimum 5 years of Mortgage Servicing Experience
Financial Analysis experience with complex portfolios preferred
Strong analytical, math, communication, problem solving and influencing skills
Ability to conduct research and resolve issues
Ability to learn and use proprietary databases and systems
Ability to interface with Executives and internal and external partners
Proficiency in all Microsoft Office applications
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers, establishes and maintains effective relationships and gains their trust and respect
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

Manager Mortgage Resume Examples & Samples

1) Responsible for Mortgage volumes – cases and book size, for his/her territory
2) Support the TRM team on client calls, sales pitches and conversions
3) Ensure the documentation accuracy and suitability
4) Ensure the customer TATs are met
5) Lead the knowledge and skilling base / sessions for TRMs on Mortgages
6) Cross sell, Upsell, and new prospect list identification on existing customer base
7) Keep attuned to the current economic and financial markets so as to be current & proficient in attending customer’s queries
1) Work with the Treasures Relationship Manager team to convert the Mortgage Leads from the existing base of customers
2) Driving the sales pitch to interested customers, provide necessary subject matter expertise on Home Loans and detail the DBS Home Loan product
3) Sourcing of Home Loan applications, completing the documentation as per DBS guidelines, collection of Processing fees etc
4) To collect disbursal documents consisting of legal documentation, promissory notes, mortgage T&C’s etc
5) Collect ECS and original Sale agreement / offer document for disbursals
6) Provide assistance to collection teams to maintain standard repayment schedules for customers, assist in delinquent cases
7) Facilitate product training jointly with Product manager to the TRM team
8) Manage customer issues on service / applications

Mortgage Hedging Manager Resume Examples & Samples

Captures closed loans assuring completeness and sales suitability and reclassifies closed loans that are unsuitable
Manages data queries for best execution analysis and maintains excel tools for investor pricing inputs, utilizing risk management tools and analytics
Commits suitable loans to Fannie Mae on P&E portal and maintains trading details when ready for delivery
Communicates with Business/Risk Management Lead upon forward trade execution, so that Business/Risk Management Lead can determine any resulting hedging adjustments
Sends investor trade details and Daily Activity Report to Operations & Settlement teams
Downloads Purchase Advice from investors on funded loan and tracks sales in Loan Origination System. Once funded, responsible for settling trade in the sub-ledger
Coordinates with Loan Delivery/Due Diligence Lead and P&L Analyst to understand/capture all costs of delivering to build into best execution and pricing
Manages substitutes and pair offs, and assists with repurchase requests, as appropriate
Bachelor’s degree or equivalent
At least 2 years of Secondary Mortgage Market experience (FNMA, FHA, and FRE) is required
At least 3 years of Mortgage industry experience
Working knowledge of mortgage agency delivery systems and processes is a plus
Working knowledge of risk management systems and processes
Must possess a strong overall knowledge of mortgage banking, loan origination, conforming products, and loan sales to investors
Must exhibits intermediate level knowledge of Fannie Mae and other major investors
Proficient knowledge of Microsoft Excel, Word and PowerPoint required
Ability to interact effectively with external and internal clients across business units, departments, and locations
Ability to work under tight timelines

Mortgage Branch Manager Resume Examples & Samples

Recruits, hires and trains branch personnel. Motivates staff to achieve maximum production levels; conducts performance reviews and documents employee files according to company policies
Monitors quality of loans originated by loan officers and ensures they are within Company policy guidelines
Establishes and controls the branch’s budget and income goals within predetermined guidelines as directed by the Company
Oversees branch performance and communicates goals and policy changes on a regular basis to branch personnel
Generates new business through contacts with builders, developers and realtors to expand market share
Ensures all functions are in complete compliance with federal, state, regulatory, and Company policy and procedures
Maintains a professional image and adheres to standards consistent with company policies and procedures
Markets and promotes PrimeLending’s financial products
Originates loans and meets the Company’s minimum production standards by taking complete and accurate loan applications, using PrimeLending’s product set
Bachelor Degree in Business or related field, preferred. Appropriate State licenses, if required
Minimum of 3-5 years mortgage banking experience, with a minimum of 3 years supervisory experience. Demonstrated ability to manage all phases of the residential mortgage origination process
Demonstrated ability to interact with regional and corporate departments, to lead, direct and motivate a successful sales team of professionals, and to recruit and hire mortgage professionals
Demonstrated judgment and decision making ability
Excellent and effective presentation and communication skills, both verbal and written
Must be active in the community, and in job-related organizations to enhance the network of beneficial contacts
Stays informed of trends and developments in real estate market and competitive environment, as well as, of changes in rules and regulations pertaining to both private and government insured mortgages
Demonstrated ability to recruit, hire, train, lead, and motivate branch personnel
Ability to work flexible hours
Travel required. ___%
Valid driver’s license and current automobile liability insurance
Ability to adjust to the changing mortgage environment

Mortgage Resolutions Manager Resume Examples & Samples

Credit Underwriting:Ability to make appropriate credit management decisions within agreed parameters
Leadership:Ability to apply a range of leadership styles to suit particular situations. Inspiring commitment from teams
Customer Service:To provide consistently superior service to staff and customers in a proactive and responsive manner that clearly differentiates AIB from competitors
Planning & Priority Setting:Manages additional/ Competing Priorities
People Management:Develops initiatives to stretch performance, providing opportunities for learning, showing how each team member contributes to business performance
Results Focus:Goes beyond focusing on agreed goals to create new and stretching challenges, and learns from mistakes

Mortgage Credit Manager Resume Examples & Samples

Operational Management to key performance measures including financial, client service, service quality, credit risk, staff engagement and process improvement
Application of Lending Policy balancing growth and risk
Management of Credit Quality aligned with the policy
Effective management of all stakeholders (both Internal and External)
Process improvement to enable measurable productivity improvements

Mortgage Servicing & Default Issue Manager Resume Examples & Samples

Bachelor's degree preferred,
Five to seven years of experience in mortgage servicing or default
Knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
Knowledge of /Risk/Compliance/Audit competencies. Background in audit and issue management
Advanced understanding of Mortgage Servicing Line of Business operations, systems, and associated risks/controls
Advanced facilitation, project management, and analytical skills
Broad interaction experience with multiple layers of management, including executives, as well as risk and control partners
Knowledge of Blacknight Financial systems (MSP and Process Management)

Manager of Mortgage Oversight Resume Examples & Samples

Vendor management experience as well as knowledge of Mortgage systems (both LOS and Image)
Minimum of 10-15 years proven bank, mortgage business, mortgage systems related experience or equivalent
Minimum of bachelor’s degree in business, related field or equivalent experience
Proven management, communications, organizational, analytical, administrative, problem-solving, project management and interpersonal skills
Ability to meet project deadlines and objectives independently and within the team

Manager of Mortgage Processing Resume Examples & Samples

This position requires an individual with
Loan processing experience experience as well as knowledge of Mortgage systems (both LOS and Image)
Minimum of 5-10 years proven business, bank, mortgage business, mortgage systems related experience or equivalent
Minimum of bachelor’s degree in business, related field or equivalent experience. Masters preferred
Proficiency with personal computers as well as pertinent HSBC systems and software
Knowledge of risk framework and competency with mortgage regulations
Ability to effectively lead/manage a team

Mortgage Branch Manager MTG Huntsvilleal BR Mtgdcc Resume Examples & Samples

Grows the branch through development of marketing initiatives for all loan officers
Provides service to customers and prospective customers seeking residential mortgage loans
Reviews personnel regularly for efficiencies
Preforms day to day planning for branch efficiencies
Performs all other duties as assigned

Manager, Mortgage Default Invoice Management Resume Examples & Samples

Assess performance of individual members of the team. Provide timely feedback for favorable performance and contributions (i.e. recognition) as well as appropriate coaching/counseling for unfavorable performance
Support employee career development by providing employees with opportunities to develop their knowledge, skill and abilities and conducting candid career conversations
Review and update policies and procedures in order to ensure compliance with investor, regulatory and PHH guidelines
Plan the operation and workflow for the Mortgage Default Invoice Management function through establishment of priorities, delegation of workflow and accountability for maintaining departmental KPI’s
Bachelor’s Degree required OR HS Diploma & 3 years Mortgage default experience
Minimum of five (5) years of experience in the mortgage industry required
Minimum of three (3) years of experience in a leadership capacity required
Experience with mortgage default preferred

Mortgage Branch Manager Resume Examples & Samples

Develops loan officers through training in selling techniques, marketing ideas, lead generation and closing mortgages
Interviews applicants to obtain information concerning their needs to assist in determining whether a loan will be an acceptable risk according to their financial situation and obtains pertinent financial and credit data
Ensures the preparation and processing of forms and legal documents required for residential loans and follows the loans to ensure compliance with terms. Negotiates terms and conditions with applicants
Stays informed on trends and developments in the local real estate market, as well as changing rules and regulations pertaining to both conventional and government-insured mortgages
Bachelor (4-year college) degree and 5-7 years of experience or equivalent combination of education and experience

Manager of Mortgage Sub-contracted Services Resume Examples & Samples

Provides leadership, direction, oversight and reporting of daily activities for the mortgage contract services including leadership of support staff. Ensures that objectives and execution of plans in accordance to regulatory oversight are continuously met. Reports on activity status for the department to business partners and leadership team
Works closely with Business Partners, Compliance, IT Security, and Leadership Team to ensure a timely and efficient on-boarding of newly contracted services
Works closely with Corporate Sourcing, Business Partner stakeholders and the User community to identify continuous inefficiencies with the use of products and services. Serve as the liaison to report such inefficiencies for resolution. Continual follow up and/escalation on the progress of remediation until a resolution is met
Continual gathering of data for reporting needs regarding attainment of service levels. Maintain service level scorecards to ensure the stability of the relationship as well as contractual compliance of services are being met, while partnering with Corporate Sourcing and the Lines of Business
Maintain collaborative relationships with contacts to ensure and promote effective communication, performance, service delivery and ongoing relationships
Assist in the efforts of testing in conjunction with contract services staff, IT, business partner, audit and compliance resources to ensure that the implementation of regulatory changes under applicable investor, OCC and CFPB regulations are successfully met
Advanced Leadership skills
Solid analytical and problem-solving skills combined with the ability to think globally. Strong problem solving skills
Versatility, flexibility and a willingness to work within constant changing priorities with enthusiasm
Thorough knowledge of Mortgage application systems, products, operations and delivery systems
Knowledge of project management methodologies
Impeccable resourcefulness and initiative with proven abilities in relationship building
Excellent interpersonal skills, including oral and written communication skills
Demonstrated experience collaborating with external and internal partners