Mortgage Collector Job Description
Mortgage collector
provides support and assistance to Manager of Collection Department, Special Asset Department and Loan Department Managers, as needed in collection and reporting duties.
Mortgage Collector Duties & Responsibilities
To write an effective mortgage collector job description, begin by listing detailed duties, responsibilities and expectations. We have included mortgage collector job description templates that you can modify and use.
Sample responsibilities for this position include:
Coordinate with default servicing staff on modifications, foreclosures and bankruptcies
Navigate and toggle amongst multiple computer programs
Quality and protecting the customers' privacy are paramount
Review and analyze customer credit bureaus, financial information, property evaluations, employment, and references or utilize skip trace procedures to increase customer contact
Perform account reviews and audits to ensure compliance with internal control requirements
Provide information on status, transaction or account activity
Document conversations on the On-Line Collection System with past due borrowers
Review delinquent accounts for possible loss mitigation resolution and distribute modification packages
Schedule Promise to Pays for borrowers
Submit payment inquires or payment disputes on behalf of the borrower
Mortgage Collector Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Mortgage Collector
Typically a job would require a certain level of education.
Employers hiring for the mortgage collector job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Technical, Communication, Government, Supervision
Skills for Mortgage Collector
Desired skills for mortgage collector include:
Consumer and collection law
FIS system strongly
Fair Debt Collection Practices Act
Fair debt collection practices
Loan collection policies and procedures
MSP and HOGAN systems helpful
Related laws
Bankruptcies
Company’s Standard Operating Procedures
Fair Debt Collection Practices Act guidelines
Desired experience for mortgage collector includes:
6 months of financial services experience
1 year of consumer or mortgage collection experience
Activities and duties may vary depending upon functional area assigned, mainly responsible for simple to moderately complex mortgage loans
Accurately document borrowers record to include address and telephone changes
Maybe assigned higher risk or complex loans/accounts with serious delinquent problems
Meeting performance goals
Mortgage Collector Examples
1
Mortgage Collector Job Description
Job Description Example
Our innovative and growing company is looking for a mortgage collector. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for mortgage collector
- Manage your individual portfolio daily using our technologically advanced, user-friendly computer systems
- Negotiate payment arrangements, payoffs and settlements according to company guidelines
- Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate
- Achieve production standards set each month to obtain your bonus reward by working accounts thoroughly and properly without sacrificing quality while adhering to state and federal (FDCPA) guidelines
- Mortgage servicing experience is a plus
- Knowledge and understanding of Credit Bureau reporting
- Previous Skip tracing experience is a plus
- Professional communication skills with a sense of urgency
- Strong attention to detail and have an organized workflow
- Ability to meet your goals and deadlines in a fast-paced, sometimes stressful, environment
Qualifications for mortgage collector
- High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer mortgage or commercial products
- Ability to work a flexible schedule and meet our attendance standards
- Achieve production standards set each month by working accounts thoroughly and properly without sacrificing quality while adhering to state and federal (FDCPA) guidelines
- 2+ years collection experience, preferably with post charge-off and/or deficiency balances
- Responsible for keeping delinquency and defaults low in order to avoid setting off triggers established by investors/lenders that may have a negative financial impact on the company
- Communicate consistently with the bank's customer base in delinquent status to discuss payment arrangements and resolve past-due accounts to the department/bank's satisfaction while documenting efforts on the Collection System
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Mortgage Collector Job Description
Job Description Example
Our growing company is looking for a mortgage collector. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for mortgage collector
- Trouble-shoot to resolve customer issues
- Make daily collection calls for all past due closed end residential loans in accordance with CFPB regulations and investor guidelines
- Ensure customer letters and Witten Notices are sent timely and in accordance with regulations and company policies
- Maintain adequate controls to ensure compliance with consumer protection and fair debt collection regulations and best practices
- Adhere to delivery and quality service performance
- Strong Knowledge of FDCPA, CFPB, Investor and regulatory guidelines
Qualifications for mortgage collector
- High School Diploma or GED and a minimum of one year experience in collections or call center environment
- Minimum of two years’ experience as a collector or working in a related position in the residential mortgage loan industry
- Must be able to effectively manage and diffuse conflict
- Position requires working a minimum of one Saturday a month and may require occasional overtime as business dictates
- Familiarity with the usage of a predictive dialer and automatic call distributor
- 3-5 years High Volume Collections experience, preferably in a schedule adherence environment
3
Mortgage Collector Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of mortgage collector. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for mortgage collector
- Must be comfortable using a computer and keyboard
- Good computer skills, including MS Office products
- Strong organizational skills, excellent oral and written communications skills
- Three to five years of experience in collections and/or customer service activities
- 15% travel to Boca
- 3 years experience with a proven performance record
Qualifications for mortgage collector
- Prior experience in Mortgage Collections a plus
- Prior experience in MSP ( Mortgage Servicing Platform) a plus
- Intermediate role (1-3+ years in a call center, collections, or client-facing customer service experience position)
- Moderate knowledge of financial products to include checking accounts, credits cards and loans
- At least 1 year of customer service
- Must have a desire to educate and assist troubled customers