Debt Collector Job Description
Debt collector
provides students, staff, and loan participants with verbal and written information and interpretation of federal and state collection polices and other related regulations and laws.
Debt Collector Duties & Responsibilities
To write an effective debt collector job description, begin by listing detailed duties, responsibilities and expectations. We have included debt collector job description templates that you can modify and use.
Sample responsibilities for this position include:
Obtaining highest level of collections in Public sector customers
Establishing effective relationship with public customers
Prioritizing, accelerating and assisting effectively in the process of payments
Visiting customers for the monitoring of the overall payment flow and supporting with documentation needed
Performing physical collections & monthly balance reconciliations
Handling disputes, gathering and presenting information of lost invoices and delivery notes after balance reconciliation and communicating with customers for their proper payment
Participating in the preparation of monthly and ad hoc reports, presentations and correspondence in respect to collections
Handling disputes, gathering and presenting information of lost invoices and delivery notes after balance reconciliation
This position is responsible for the collection of unpaid consumer debt or 3rd party merchant receivables in a call center environment
Conduct initial outbound Recovery calls within 5 days of assignment date
Debt Collector Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Debt Collector
Typically a job would require a certain level of education.
Employers hiring for the debt collector job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Finance, Accounting, Healthcare, Business/Economics, Spanish, French
Skills for Debt Collector
Desired skills for debt collector include:
Leasing & finance sector
HIPAA regulations and the FDCPA
Relevant legal requirements
Excel
MS Office
Outlook
Accounts Receivable
Applicable regulations and previous collection experience
Collection requirements by payors
Concepts of debits and credits
Desired experience for debt collector includes:
Meets minimum individual and departmental goals and services level agreements
Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
Must type 3,000 keystrokes per hour with a 70% accuracy
Initiate appropriate and timely follow-up with the FCL to postpone, suspend and/or resume legal action
Initiate appropriate and timely follow-up with other areas and/or vendors
Make outbound calls a minimum of every 15-days or as needed on assigned loans
Debt Collector Examples
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Debt Collector Job Description
Job Description Example
Our company is growing rapidly and is looking for a debt collector. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for debt collector
- Within the LM Module in MS, open and close workout options as required
- Analyze and review documents then identify appropriate workout options
- Negotiate and setup acceptable up-to-date arrangements
- Obtain appropriate approvals on all recovery workouts prior to implementing
- Timely follow-up with customers, 3rd parties or others to ensure all deliverables have been met
- Thoroughly document MortgageServ with all efforts pertaining to an account
- Take inbound calls
- Work assigned CIT’s daily to ensure all are responded to by the Target Completion Date
- Review and work Unapplied Report daily
- Monitor Repay Plans to ensure adherence and make follow-up or reminder calls as needed
Qualifications for debt collector
- Identify and implement methods to improve operational efficiency and expense reduction through automation, workflow and enhanced services
- Complete assigned tasks by their due date
- Call back all voice mail messages by end of each day
- Review and respond to all emails by the end of each day
- Inform management of any unresolved issues that need attention
- Adhere to company policies and procedures other laws and regulations
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Debt Collector Job Description
Job Description Example
Our company is growing rapidly and is looking for a debt collector. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for debt collector
- Complies with collection policies, various state and federal laws, rules and regulations governing credit and collections
- Verifies accuracy of accounts
- Updates and documents account information and records
- Selects appropriate customer correspondence
- Locates customer through acceptable skip tracing techniques
- Adheres to collection laws and internal guidelines
- Analyzes customer financial information
- Follows prescribed guidelines for bankruptcy, CCCS fraud and disputes
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
Qualifications for debt collector
- Must have working knowledge of Microsoft Windows
- Must be able to work in a fast-paces environment with sensitive time frames
- Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation
- Must be able to work individually and as a team in a fast-paced environment
- Must understand the importance of the quality and quantity of work completed
- Must be able to work with standard office equipment including but not limited to copiers, scanning equipment, and 10-key
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Debt Collector Job Description
Job Description Example
Our company is searching for experienced candidates for the position of debt collector. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for debt collector
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
- Self-motivated, driven and organised and possess a strong sense of urgency in order to meet deadlines effectively
- Excellent communication skills (oral & written), ability to manage a varied workload and to prioritise are essential
- Build and maintain supportive relationships with key business contacts to include the forging of relationships with key stakeholders internally and externally
- Effective time management skills and ability to influence others to a desired outcome
Qualifications for debt collector
- Will have excellent organizational skills
- Will have good verbal and written communication skills
- Will be able to multi-task and meet assigned deadlines
- Must have a minimum of four years mortgage or credit card collection/recovery experience
- Show ability to priority and multi-task
- 3-5 years of Recovery/Post Charge Off Collections experience
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Debt Collector Job Description
Job Description Example
Our company is hiring for a debt collector. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for debt collector
- Ability to see things through to resolution
- Confer with patients via inbound or outbound telephone calls
- Record information about financial status of patients and status of collections efforts timely and accurately
- Verifying Health Insurance information and benefits with patients
- Analyzes credit information
- Establishes payment arrangements
- Properly managing your collection queue
- Achieving a collection goal every month
- Taking inbound calls, acting as representative of the hospital, to arrange debt repayment based on patient’s financial situation and client repayment guidelines, via credit card, check or obtained insurance, and record all updates and acquired information on accounts
- Understands and utilizes the HIPAA and TCPA talk offs on each call
Qualifications for debt collector
- Adds, changes, and deletes information in multiple system screens within multiple systems
- Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (I.E.modifications, bankruptcy, skip-tracing)
- Complies with all pertinent department/division procedures as outlined in operating instructions
- Work in the US time zone
- Proven experience as debt collector
- Excellent communication in Polish and English
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Debt Collector Job Description
Job Description Example
Our innovative and growing company is looking for a debt collector. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for debt collector
- Properly handle all patient disputes, by obtaining all pertinent information and noting dispute on account and escalating to supervisor as necessary
- Assists in making outbound calls when necessary
- Collect outstanding debts from clients and achieve collection target to ensure positive cash flow
- Maintain debtor’s book to ensure that the debt status is accurate and latest
- Develop reports on aged debt accounts and days sales outstanding (DSO) reports
- Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts
- Offer 24/7 services to customers in prompt and accurate manner
- Post customers’ check and ensure timely credit transfer
- Review collection queue to perform collection activities accordingly
- Adhere to customer policies and procedures
Qualifications for debt collector
- Apt in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- 2 years proven experience as debt collector
- Excellent communication skills and a sense of urgency are extremely useful to succeed in this task
- Previous Medical Bad Debt Collection / Customer Service Experience Required (1-2 years min.)
- Bilingual English/Spanish candidates will be considered first