Loss Mitigation Resume Samples

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BK
B Kub
Bernhard
Kub
35044 Fisher Plains
Phoenix
AZ
+1 (555) 727 6622
35044 Fisher Plains
Phoenix
AZ
Phone
p +1 (555) 727 6622
Experience Experience
Philadelphia, PA
Collector, Loss Mitigation
Philadelphia, PA
Kunde, Fahey and Predovic
Philadelphia, PA
Collector, Loss Mitigation
  • Identify,assess,and mitigate risk to the bank through use of exemplary
  • Contact delinquent customers in assigned non-legal portfolio
  • Assume responsibility of outcome on achieved metrics
  • Rehabilitate credit worthy customers/clients
  • Liaises with internal and external business partners (lawyers,agencies,
  • Lead/participate in project and team meetings interacting and
  • Sustain objectiveness within each customer encounter
New York, NY
Collector, Loss Mitigation Mastercard
New York, NY
Parker and Sons
New York, NY
Collector, Loss Mitigation Mastercard
  • Property management companies)
  • Manage control of situations
  • Exemplary conflict management & resolution strategies to effectively
  • Effectively collect on delinquent accounts
  • Identify, assess, and mitigate risk to the bank through use of exemplary
  • Negotiation techniques and professional conduct
  • Apply sound judgment with utilization of discretionary limits where
present
Dallas, TX
Collections Loss Mitigation Section Manager
Dallas, TX
Ondricka Group
present
Dallas, TX
Collections Loss Mitigation Section Manager
present
  • Manage departmental staff, including Supervisors, through the Performance Management Process
  • Develop and execute departmental vision and strategy plans to lead and manage teams in ongoing recovery, bankruptcy, fraud mitigation and asset resolution operations
  • Foster the highest levels of morale and productivity through proper employee selection, ongoing development and coaching, implementation of incentive programs, delegation of challenging assignments and completion of performance appraisals
  • Review and monitor established performance objectives for all loss mitigation business functions; create action plans to improve results when necessary
  • Partner with Senior Manager and Risk Management Team to develop, implement and manage risk-based segmentation and placement strategies
  • Develop and monitor capacity plans to ensure the loss mitigation functions operate at optimum productivity levels
  • Manage vendor relationships in conjunction with Senior Manager by establishing business goals, communicating expectations, adjusting workload assignments, performing audits and approving strategy plans
Education Education
Bachelor’s Degree in Business With Concentration
Bachelor’s Degree in Business With Concentration
University of North Texas
Bachelor’s Degree in Business With Concentration
Skills Skills
  • Strong analytical and decision-making skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Strong supervisory and management skills
  • Well-developed knowledge of human resources functions
  • Excellent interpersonal, verbal and written communication skills
  • Good organizational and project management skills
  • Manages a team of 30+ people
  • Basic understanding of all aspects of Default Management loan workout and loan servicing support functions along with the associated operational policies and practices
  • Provides support to department manager and carries out other assigned duties and projects
  • Upholds department’s investor scorecard grades and takes action and works with peer departments as appropriate to resolve known issues
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10 Loss Mitigation resume templates

1

Clsc Loss Mitigation Loan Client Specialist Resume Examples & Samples

  • College degree and/or equivalent work experience
  • 2 years experience selling, approving or structuring consumer loans
  • Ability to analyze financial documents such as financial statements, real estate appraisals, titles and tax returns
  • Strong influencing skills, customer service delivery and problem solving skills
  • Experience with the delivery of consumer loan products through a centralized sales channel
2

Default Spoc-loss Mitigation & Mortgage Default Safe Act-nrz Resume Examples & Samples

  • Lead a loss mitigation team of 1300 employees across 4 sites including the management of people, budgeting and planning
  • Controls budget, policy formulation and planning and significant contribution to future strategy of Loss Mitigation in Mortgage Default (e.g. GSE product delivery, Regulatory compliance, expense and revenue management)
  • Responsible for managing an operating budget of $75MM
  • Delivers on regulatory & investor expectations set by the National Mortgage Settlement, OCC, CFPB, Fannie Mae, Freddie Mac, etc
  • Manages a variety of broad based and complex issues requiring conceptual analysis
  • Find innovative ways to optimize processes to meet our customer expectations
  • Applies broad and comprehensive understanding in multiple functional areas as well as underlying business principles
  • Evaluates subordinates' performance and makes recommendations for pay increases, hiring, development, performance management, terminations and other human resources actions
  • Develop relationships with multiple function areas (e.g. Credit Risk, Compliance and Legal) to deliver effective and compliant results
  • Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
  • Influences and negotiates with internal and external senior leaders (across functions)
  • Minimum Education
  • BS/BA degree
  • Role requires industry and operations knowledge equivalent to 8-10 years of experience in relevant industry and /or requires specialized technical expertise (e.g. advance degree)
  • Financial Services Expertise required. Mortgage Operations experience preferred
  • Experience in dealing with regulators and senior level internal stakeholders; ability to influence to achieve results that will have a significant business impact
  • Ability to balance multiple demands and work both independently and as part of a team to develop solutions
  • Superior execution skills; ability to drive results
  • Exemplary thought leadership skills, able to build and lead strategic initiatives
  • Excellent verbal and written communication skills. Able to present information to senior level audiences and regulators in simple, logical business terms
3

Manager, Loss Mitigation Resume Examples & Samples

  • Comprehensive knowledge of Consumer Collections and relevant function areas, including regulatory and consumer guidelines and requirements
  • Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
  • Effectively deals with change and shifting priorities
  • Strong and decisive problem solver
  • Proven ability to multi-task, prioritize workload and meet deadlines
4

Loss Mitigation GSE Manager Resume Examples & Samples

  • Excellent presentation, oral and written communication skills
  • Strong interpersonal skills with an ability to lead a large team
  • Ability to motivate, coach, train and delegate to team
  • Has keen analytical skills, attention to detail and ability to work independently
  • Proven ability to work effectively in a fast paced and stressful environment
  • Proficient knowledge of function-specific software and computer programs
  • Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc
5

Mortgage Loss Mitigation Spc Resume Examples & Samples

  • Two or more years of experience in collections/loss mitigation activities
  • Some college or Associates degree
  • 1 to 2 years credit analysis/income calculation
  • Thorough knowledge of residential lending and/or real estate
  • Well-developed ability to identify and resolve exceptions and to interpret data
  • General knowledge of economics, accounting, finance and risk management a plus
6

Mortgage Loss Mitigation Spc-cincinnati Resume Examples & Samples

  • High school diploma or equivalent – some college or associates degree preferred
  • Two or more years of experience in loss mitigation activities or 1-2 years credit analysis/Income Calculation
  • Superior ability to manage multiple tasks/projects and deadlines simultaneously; highly detail-oriented
7

Personal Loans Collections & Loss Mitigation Manager Resume Examples & Samples

  • Work on the analytics related to tests, strategies and portfolio performance supporting the OneMain Financial collections & loss mitigation strategies and policies
  • Develop excellent working relationship between the Risk Management, Business, and Collections Operations
  • Work with the Collections senior management and Risk Management team to conduct business analysis to identify strengths, gaps, and develop action plans to improve performance
  • Work with the Collections senior management and Risk Management team to identify financial opportunities and risk to the personal loans portfolio
  • Effective manipulation and calculation of data to analyze and enrich the collections & loss mitigation reporting and present it to the senior management to drive business results
  • Must be able to bridge the gap between technical processes of Collections Operations and condense it to core issues and solutions for management
  • Understand and challenge the loss mitigation strategies and processes
  • Develop, manage and track the Champion/ Challenger tests and ensure smooth process implementation in the future
  • Assess the collections treatments and come up with recommendations/ initiatives to optimize & improve the existing strategies to increase collected amounts, reduce expenses and minimize the accounts flow into higher delinquency stages
  • BA/ BS in a quantitative discipline or equivalent work experience required (Economics, Statistics or Operations Research)
  • 5 – 8 years of experience in the financial services industry is required
  • Strong understanding of the risk management, preferably in collections & loss mitigation strategies
  • Advanced skills in SAS, Excel and data mining tools
  • Must be able to manage multiple projects and meet deadlines
  • Ability to effectively communicate & present complicated technical issues to a non-technical audience is required
  • Strategic thinking with ability to drive change from ideation to execution
  • Self-starter who proactively seeks ways to challenge status quo
8

Collector, Loss Mitigation Resume Examples & Samples

  • Sustain objectiveness within each customer encounter
  • Understand and achieve the prescribe defined targets within role to
  • Effectively collect on delinquent accounts
  • Assume responsibility of outcome on achieved metrics
  • Identify,assess,and mitigate risk to the bank through use of exemplary
  • Develop appropriate repayment plans within established timeframe
  • Apply sound judgment with utilization of discretionary limits where
  • Liaises with internal and external business partners (lawyers,agencies,
  • Property management companies)
  • Manage control of situations
  • Collaborating with team members and other departments as appropriate
  • Mastered knowledge of bank products and services
  • Strong attention to detail for accuracy
  • Mastered knowledge of collection methods and processes
  • Excellent computer skills in Microsoft office applications
9

Mortgage Lending Loss Mitigation Unit Leader Resume Examples & Samples

  • Lead a functional area within loss mitigation that is focused on a specific investor, insurer or support function
  • Evaluate policies, procedures and process flow to enhance efficiency, eliminate gaps and reduce overall risk
  • Develop management reports reflecting unit's performances and associated risks
  • Develop and maintain a capacity model that reflects individual and team performance ties to incentive matrices
  • Conduct quality control audits of unit output
  • Ensure all accounting rules and regulations are followed
  • Resolve any client escalated complaints through phone interaction with staff or via Executive level complaint levels
  • One year of experience in loss mitigation or mortgage underwriting
  • Strong financial analytical skills
  • Ability to identify trends quickly, make changes and be accountable for them
  • Six sigma experience (green or black belt certified)
  • Strong background in origination or default modification documentation processing specifically tied to recordation state/county statutory requirements and laws
  • Basic knowledge of Investor/Insurer regulations and guidelines specifically FHA, FHLMC, and FNMA
  • Mortgage title work background
10

Mortgage Loss Mitigation Section Manager Resume Examples & Samples

  • Lead all Loss Mitigation Units towards minimizing risks of foreclosure for all clients requesting or willing to accept loss mitigation assistance in workout options. Ensure options yield the least risk to the bank's balance sheet
  • Ensure all workouts on bank-owned loans are underwritten properly to allow the workout to have a high probability of success and also yield a better net present value option than a foreclosure event
  • Ensure all loss mitigation workouts on investor-owned loans follow the investor or governmental guidelines for the various workout options available within the suite of options
  • Ensure all loss mitigation workout files are reviewed timely and accurately
  • Develop and update policies and procedures to represent the current process and ensure that they are followed by each Loss Mitigation Unit
  • Ensure all accounting, regulatory, investor and insurer guidelines and policies are followed by each area including but not limited to Troubled Debt Restructuring (TDR) and non-accrual
  • Confirm all loans are coded properly on applicable mortgage servicing system regarding loss mitigation
  • Manage the overall staff resources to ensure all are allocated to the unit and position that best fits their skills and all training and cross-training are adequate
  • Manage both internal and external audits including pre-review of the audit selection and responses to any audit action items
  • Develop risk mitigation tools and reports to mitigate any potential losses within the loss mitigation process
  • Develop appropriate management reports that identify volumes, quality measurements and trends impacting loss mitigation
  • Review all industry programs on loss mitigation tools available and implement where applicable
  • Develop specific goals for each loss mitigation unit and structure incentive measurements accordingly
  • Work with other functional areas within Mortgage Servicing department to ensure loss mitigation is meeting the demands of the internal clients, specifically other default units
  • Purchase or build technology programs with a focus on streamlining the process. This includes the development of Microsoft scripts, macros, databases and reports
  • Oversee relationship and monitor performance of vendors which support department
  • Bachelor's degree in Business/Finance or equivalent education and related training
  • Five years of experience in Mortgage Servicing with three in Loss Mitigation
  • Three years of management experience
  • Ability to lead a large team
  • Ability to manage and monitor the performance of other employees and provide constructive feedback
  • Ability to communicate with staff effectively
  • Strong Microsoft Excel and Database Management skills
11

Collections Loss Mitigation Section Manager Resume Examples & Samples

  • Manage departmental staff, including Supervisors, through the Performance Management Process
  • Develop and execute departmental vision and strategy plans to lead and manage teams in ongoing recovery, bankruptcy, fraud mitigation and asset resolution operations
  • Review and monitor established performance objectives for all loss mitigation business functions; create action plans to improve results when necessary
  • Partner with Senior Manager and Risk Management Team to develop, implement and manage risk-based segmentation and placement strategies
  • Develop and monitor capacity plans to ensure the loss mitigation functions operate at optimum productivity levels
  • Manage vendor relationships in conjunction with Senior Manager by establishing business goals, communicating expectations, adjusting workload assignments, performing audits and approving strategy plans
  • Monitor all operational reports specific to repossession, skip, bankruptcy and third party recovery vendors to ensure optimal performance results and adjust workload assignments as necessary
  • Partner with Delinquency Management Section Managers to develop, align and execute pre and post charge-off treatment strategies that support the departmental goals and objectives
  • Assist in the design, testing and implementation of support systems with our IT group and outside vendors including, but not limited to, recovery scoring, vendor recovery strategies, fraud prevention, bankruptcy servicing and credit bureau reporting
  • Oversee the reconciliation of all open and closed bankruptcy records and adherence to compliance requirements
  • Liaise with Legal Department and outside counsel to ensure compliance with federal and state regulations
  • Assist in budget reviews and make recommendations that result in expense reduction
  • Communicate collections and recovery policies, procedures and processes to field personnel to ensure the highest possible level of dealer relationships
  • Minimum 5 years Consumer Finance, with strong knowledge of collections and/or recovery operations and processes
  • Minimum of 3 year Supervisory Experience
  • Understand Risk Management business concepts and strategies as applied to the loss mitigation process
  • Project management background; experience working on major project teams
12

Collector, Loss Mitigation Mastercard Resume Examples & Samples

  • Negotiation techniques and professional conduct
  • Contact delinquent customers in assigned non-legal portfolio
  • Liaises with internal and external business partners (lawyers, agencies,
  • Exemplary persistence and tenacity to achieve productivity within each
  • Customer encounter
  • Lead/participate in project and team meetings interacting and
  • Provide guidance and call support to team members as needed
  • Previous experience in Lending or Collections
  • Well-developed communication skills both written and verbal
13

Loss Mitigation Mortgage Closing Specialist Resume Examples & Samples

  • Work with various internal departments as well as external organizations to obtain closing related documentation or obtain necessary information needed to complete a closing i.e. subordination’s, release’s, title, homeowners/flood information
  • Perform a thorough and accurate review of the file to ensure the loan is in compliance with Investor, State and Federal guidelines
  • Review system of record information to ensure accurate closing documentation can be prepared and that the necessary closing documents are in the system
  • Specialized knowledge of all product, regulations and policies is required
  • Proactively contact Title Vendors for status of loans that have been sent for recording
  • May be responsible for training new additions to the closing department, ensuring preparation and delivery of complete and accurate closing packages
  • Responsible for reviewing daily and monthly closing reports. i.e.:. Recording rejections, title rejections, Post Closing/Loan Delivery
  • Decisive problem solver
  • Capable of handling multiple problems at the same time
  • Able to pinpoint potential problems and resolve complex issues timely
  • Responsible for closing new products and complex loans
  • Assist co-workers in completing daily workload when necessary to ensure all closing deadlines are met
  • Recommend efficiency and system changes to improve/streamline closing process
  • Report system and closing document issues
  • Is considered a closing subject matter expert on all Product, Investor and Compliance requirements within the Loss Mitigation Closing Department
  • Bachelor’s Degree or in lieu of a degree, a minimum of 4 years equivalent in work experience
  • Minimum of two years of Mortgage experience, preferably in Mortgage Closing whether at a Lender, Title Company or Settlement Agent’s office
  • Good PC skills with strong knowledge of Excel, Word Perfect, Email Platform and Adobe
  • Solid knowledge of Department software preferred
  • Proven ability to make sound decisions based on information provided
  • Subject matter expert of Product, Investor and Compliance Requirements
  • Versatility and flexibility working within an ever changing fast paced mortgage environment
14

Superivsor, Loss Mitigation Resume Examples & Samples

  • Supervise Loss Mitigation associates assigned to the group
  • Manage day to day operations of the group
  • Ensure compliance with Gateway Policies and Procedures
  • Provide training, development, and mentoring of associates as needed
  • Establish policies and procedures and methods for improving group objectives and resolving issues with troubled accounts
  • Communicate expectations and objects to group associates
  • Provide direction and assistance de-escalating and resolving problem account
  • Interface with other department supervisory staff and management as needed
  • Provide reporting and accountability metrics to management
  • Provide leadership and direction for resolving problem accounts and addressing all tasks referred to the group
  • Familiarization with legal processes and terminology
  • Proficient in use of desktop applications
  • Excellent oral and written communication skills
  • Detail oriented and strong organizational skills
  • Strong decision making ability and problem solving skills
  • Strong interpersonal communication and follow-up skills
  • Ability to handle multiple projects at the same time and ability to prioritize effectively
  • Motivation and initiative to work independently and as a team player
  • Comfort with working in a fast-paced, constantly changing environment
  • Flexibility in working longer hours or change in schedule, when necessary
  • Education: Bachelor Degree preferred
  • Previous management or supervisory experience
  • Experience: At least 4 years’ of Auto Finance experience, including experience that demonstrates effective customer service skills
15

Loss Mitigation Spoc Agent Resume Examples & Samples

  • Two to four years of experience in clerical or administrative activities
  • Ability to identify and resolve issues/exceptions and interpret/analyze data under limited supervision
  • Proficient PC skills, particularly word processing, spreadsheet and data base software
  • Ability to acclimate to an ever changing environment
  • 1+years of experience of mortgage experience
  • Must be flexible to work 1 night per week from 1-9pm with rotating Saturday's
  • Compensation is $16-18 per hour based on experience with the opportunity to earn quarterly incentive
16

Loss Mitigation Spoc Agent Resume Examples & Samples

  • Ability to acclimate to an ever changing/fast paced environment
  • 1+ years experience in customer service and or call center environment
  • Shifts available are from 9am-6pm for the downtown St. Louis location or 11a-8p shift at the Earth City location (with shift differential) -both locations include working occasional Saturday's
17

Loss Mitigation Manager Resume Examples & Samples

  • Four to five years of managerial experience
  • Strong analytical and decision-making skills
  • Experience managing Loss Mitigation team
18

Manager Loss Mitigation Resume Examples & Samples

  • Customer
  • Ensure delivery of customer service
  • Thorough
19

Mtg Loss Mitigation Resume Examples & Samples

  • High school diploma
  • 5 years experience in a direct customer contact, service, collections, loan workout or sales environment or related financial services experience with at least 2-3 years loss mitigation or loan administration
  • Strong follow-up and customer service skills as well as personal computer knowledge including proficiency in Word and Excel are required
  • Demonstrated interpersonal and leadership skills
  • 4 years experience in loss mitigation/originations processing/loan administration or call center environment with 1-2 years in leadership role
20

Loss Mitigation Manager Resume Examples & Samples

  • Responsible for understanding and, as required, effecting change to, third party servicers’ underlying process(es) to ensure compliance with/adherence to applicable contractual obligations, investor guidelines, regulatory and legal requirements, and Default Servicing Vendor standards
  • Represents the Functional Area, owns responses and responsiveness to internal risk partners (quality control, risk, compliance, and internal audit), internal business partners (e.g., Customer Engagement Center), external partners (investors/insurers), and other external partners (e.g., MSR owners)
  • Staying abreast of all Functional Area regulatory, state, and investor/insurer requirements impacting default oversight operations
  • Understand, manage, and where applicable, perform necessary primary work associated within Functional Area when it cannot be performed by third party vendor in existing model
  • Understand, manage, and where applicable, assist in the support of the negotiation & implementation of service level agreements and other vendor agreements associated with Functional Area
  • Supporting the management and continued enhancement of default servicing testing plans, standards, and policies and procedures for compliance with regulatory, investor/insurer requirements
  • Demonstrates a high level of creativity and critical thinking to address problems decisively and develop effective solutions. Reinforces culture of shared ownership and accountability for results
  • Collaborating with other default servicing teams, and other internal teams, to assist in the continued development of a best in class default servicing oversight operation
21

Mortgage Loss Mitigation Section Manager Resume Examples & Samples

  • Develop/Utilize appropriate management reports that identify volumes, quality measurements and trends impacting loss mitigation
  • Ensure Regulatory Compliance under applicable Loss Mitigation requirements including CFPB under Regulation X and ECOA
  • Default Mortgage Servicing experience
  • Loss Mitigation experience with Freddie Mac/Fannie Mae and Government insured loans
  • Financial Review including income calculation experience
  • Familiar with Regulation X requirements as related to Default Servicing and Loss Mitigation
22

Loss Mitigation Manager Resume Examples & Samples

  • Responsible for ensuring the optimum efficiency & effectiveness of the department by
  • Coordinates delinquent FNMA residential mortgage account resolution with Residential Mortgage Lending Manager and respective staff
  • Coordinates foreclosure effort/action and OREO management with Managed Assets Division manager and respective staff
  • Responsible for the development of Loss Mitigation goals, strategies, and operating policies and procedures; directs implementation of approved changes
  • Ensures TDR coding & reporting, charge-off processing and bankruptcy coding & reporting are all processed in a timely manner
  • Establishes and maintain direct communication with Senior and Executive management
  • Responsible for working with and responding to Federal & State regulators/ examiners in a timely and efficient manner
  • Effectively interacts with attorneys, judges, magistrates, and manages 3rd party vendors, realtors, repossession, auction and collection agencies as well as other financial institutions as required
  • Ensures all general ledgers are accurately reconciled in a timely manner
  • Serves as collection system administrator to ensure optimum service levels and system performance
  • Fosters harmonious working relationships with all bank employees and departments; demonstrates the ability to effectively work independently or as a team player to contribute to the success of the department and organization
  • Requires S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act
  • Performs other various exempt level duties as assigned
  • 5-10 years: Specialized experience in consumer collections, foreclosure and bankruptcy law and supervisory experience
  • 5-10 years: General business experience
23

Loss Mitigation Document Prep Specialist Resume Examples & Samples

  • Facilitating borrowers' assistance programs and restructures the financing for residential loans
  • Reviews borrowers' information to determine eligibility for loss mitigation assistance
  • Prepares documents needed for a workout option
  • Acquires additional information and documentation from customers
  • Submits case resolution methods to investor
  • Processes payments received from incoming mail and other departments
  • Verifies that all follow up work is completed on accounts and with customers
  • Organizes and distributes files
  • Six months to two years of experience in administrative support activities
  • Ability to identify and resolve exceptions and to interpret data
  • Demonstrated administrative skills and acute attention to detail
24

Home Mortgage Loss Mitigation Resume Examples & Samples

  • Draft the modification agreement
  • Prep and request file for system changes
  • Request Cap and Contributions to be applied to the loan
  • Apply available suspense payments via EMSP
  • Close and complete account from the Loss Mitigation worksation
  • Past Loss Mitigation Experience
  • Title report and title insurance knowledge
25

Manager, Loss Mitigation Operational Controls Resume Examples & Samples

  • Lead a knowledgeable, dynamic work team with primary focus on supporting the - Loss Mitigation Business Units with a high degree of focus on underwriting, modification, and collateral based solution processes
  • Assist with creating the strategic direction of the Loss Mitigation Operations to support the overall Servicing Business Plan
  • Ensure staffing metrics are delivered to and achieved by all associates
  • Assist in identifying and implementing operational efficiencies and appropriate risk controls to ensure the timely project implementation
  • Overseeing Loss Mitigation Operation Management Team
  • 2-3 years of experience in Loss Mitigation or Mortgage Operations
  • 1-2 years of experience in Project management or People Management
  • 1-2 years interfacing effectively with senior management
  • Strong communication skills, verbally and written at all levels of the organization
  • Detail oriented with good organizational skills
  • Exceptional leadership ability - able to motivate staff and inspire vision, help guide staff through changing landscape and collectively deliver results
  • Ability to anticipate issues/needs and to work proactively to address them
  • Excellent problem solving/creativity skills
  • Strategic and analytical skills and the ability to develop and implement a successful business/strategic plan
  • Credible with high intellect, high energy and an action oriented approach
  • BA/BS degree or equivalent preferred
26

Loss Mitigation Phone Banker Resume Examples & Samples

  • Collects delinquent payments
  • Works with customers to prevent liquidation while minimizing company interest losses
  • Documents activity
27

Loss Mitigation Group Manager Resume Examples & Samples

  • Superior knowledge of operation functions, systems, policies and procedures for the assigned area
  • Strong analytical, decision-making, and problem-solving skills
  • 10+ years of Mortgage Servicing experience
  • 5+years of Managerial experience
  • Prefer Loss Mitigation and Underwriting knowledge
28

Loss Mitigation Manager Resume Examples & Samples

  • Bachelor's degree or equivalent combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform essential job functions
  • 6 years of experience in one or more of the following areas: Mortgage Banking, Collections, Loss Mitigation, Bankruptcy and Foreclosure processes
  • Minimum of 4 years supervisory experience, managing a team in a high volume, fast paced environment
  • Proficient with Microsoft office
  • Strong analytical, reasoning and negotiation abilities and solid administrative skills; well-developed management skills
  • Knowledge of mortgage loan workout options (i.e. loan modifications, short sale, deed in lieu and foreclosure)
  • Demonstrated ability to recruit, train, and motivate personnel in order to balance staffing strengths with profitability and growth
  • Strong ability to manage, organizes, prioritize, delegate and allocate workload for optimum efficiency
  • Well-developed interpersonal skills and superb written and verbal communication skills
  • Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs
29

Manager Loss Mitigation Resume Examples & Samples

  • Review the daily recoveries report for recovery trends
  • Measured on recovery dollars, liquidation rates and operating expenses
  • Review department strategies as needed to meet monthly performance objectives
  • Approve account settlements and waivers, and noted in appropriate systems (Auto-IMS or Debt Manager)
  • Review monthly control logs
  • Completes risk assessments and implements controls to mitigate compliance and operation risks
  • Manages Asset Recovery Supervisors and their respective teams of Representatives
  • Maintains a thorough understanding of the entire Asset Recovery function
  • Train and develop subordinate supervisors and staff
  • Assists in formulation of and managing within department budget
  • Recommends and implements changes in procedures
  • Identify gaps and make recommendations for efficiency gains
  • Bachelor's degree in related field strongly preferred, MBA is preferred
  • 6 + years in customer service or financial services industry is needed. At least 5 years leadership experience preferred
  • Change - time management skills
  • Proficiency in managing a department; product knowledge
  • Oral - written communication
  • Discretion; ability to multitask
  • Familiar with company policies - procedures; attention to detail
  • Professional phone etiquette