Assistant Bank Manager Resume Samples

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JT
J Thiel
Jarvis
Thiel
2866 Woodrow Brook
Philadelphia
PA
+1 (555) 778 4573
2866 Woodrow Brook
Philadelphia
PA
Phone
p +1 (555) 778 4573
Experience Experience
Phoenix, AZ
Assistant Bank Manager
Phoenix, AZ
Aufderhar and Sons
Phoenix, AZ
Assistant Bank Manager
  • Stay informed of key priorities and business updates
  • Execute sales and service plays and processes
  • Pass pre-employment assessments
  • Bank Management and Sales Leadership
  • Provides technical guidance and training to staff on operating procedures, monitors regulatory and compliance changes, ensures compliance with outside regulations and corporate Standard Operating Procedures
  • Ensure that all ID guidelines are met, protecting customer privacy and reducing exposure to losses. Investigate and resolve special account inquires including legal transactions requiring coordination with legal counsel, internal support departments, outside attorneys and customers
  • Supervise the work of all branch staff. Interview and hire new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and prepare and conduct objective performance appraisals as scheduled
present
Boston, MA
Assistant Bank Manager
Boston, MA
Gutkowski LLC
present
Boston, MA
Assistant Bank Manager
present
  • Responsible for assisting the manager with resource management, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships
  • Maintain the highest level of customer service in all actions and interactions
  • Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework
  • Demonstrate and model Bank of America core values
  • Understand and live the values that support our culture
  • Treat all customers equally and fairly
  • Adhere to policies and procedures
Education Education
Associate’s Degree
Associate’s Degree
Hofstra University
Associate’s Degree
Skills Skills
  • Develop high level knowledge of Micro Small Business products to enable growth of client base
  • 5 Manage profitability through generation of revenue and effective control of non-interest expense
  • Proficiency in basic computer skills
  • Manage profitability through generation of revenue and effective control of non-interest expense
  • Ability to effectively manage multiple responsibilities and priorities
  • Strong organization skills
  • Attention to detail is critical
  • Ability to multi-task
  • Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction
  • Excellent team player
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3 Assistant Bank Manager resume templates

1

Assistant Bank Manager Resume Examples & Samples

  • Initiate and maintain customer contact through a variety of methods, including, but not limited to face-to-face customer interaction (walk-in traffic), telemarketing and call night activity and community involvement (attending community activities that may generate new customer leads and supports Bank’s overall CRA goals and initiatives)
  • Associate’s degree or equivalent work experience required; college degree preferred
  • 3 to 5 years of personal banking experience
  • Strong independent judgment and decision-making skills
2

Assistant Bank Manager Resume Examples & Samples

  • Responsible for assisting the manager with resource management, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships
  • Maintain the highest level of customer service in all actions and interactions
  • May be required to work weekends and/or extended hours and regular reliable attendance is critical.Qualifications
  • Availability to work weekends and/or extended hours as required to run the business
  • Operations, Risk and Compliance experience, preferred
3

Assistant Bank Manager Resume Examples & Samples

  • Intradepartmental relationships
  • Build and maintain professional working relationships with all internal employees of Harris, including but not limited to Private Bank, Harris Investor Services (HIS), Mortgage, Business Banking, Distribution, Sales and Micro Business and Consumer Lending Center to ensure customer satisfaction is achieved
  • Coach and develop the Service Representative Team to ensure desired number of qualified sales referrals is achieved; provide product update and just-in-time training during branch huddles
4

Assistant Bank Manager Resume Examples & Samples

  • Bank Management and Sales Leadership
  • Maximize team performance through effective coaching, leadership, and employee management skills. Achieve bank sales and service objectives. Foster a customer and sales environment that defines great customer experience. Adhere to regulatory and compliance standards. Manage risk prudently. Enhance bank presence and profile in the community
  • Assist Bank Manager to build and retain the business of an assigned group of customers through the use of exceptional relationship management skills and techniques. Assist Bank Manager with all day-to-day operations of the branch. Manage profitability through generation of revenue and effective control of non-interest expense. Demonstrate competence in Small Business segment development to enable growth of client base. Under direction from the Bank Manager or Cluster Manager, effectively manage the business, people, relationships and risk
5

Assistant Bank Manager Resume Examples & Samples

  • Responsible for or plays a major part in the overall operational integrity of the office. Maintains a complete and thorough knowledge of policies, procedures and computer system / equipment. Provides direction and assists in the supervision of the office in the manager’s absence
  • Conducts or assists with coaching and observations of staff to improve/maintain accuracy, provide superior customer service, increase referrals, and enhance the professional development of colleagues. Help build enthusiasm for bank products and teller line promotions
  • Remains knowledgeable and conduct procedures relating to office security, including but not limited to: Security procedures, Monthly Audit Checklist requirements, security equipment testing, office security training and surprise cash audits. Makes security check acceptance and exception judgment calls in a manner that will protect Associated, customers and colleagues against loss or fraud
  • Supervises PBI staff directly or indirectly. Helps direct the day to day operations activities of the office including: teller balancing, ordering cash, vault balancing, scheduling teller staff, ordering supplies and completing daily and monthly reports
  • In consultation with the manager, will be asked to participate in interviewing, hiring, training, evaluating, and disciplining staff
  • Actively participates in aisle prospecting, promoting yourself, the bank and the products, adhering to prospecting guidelines and standards. Helps assist in aisle prospecting training for new associates, acting as a role model and coach
  • Must remain flexible to work Retail extended hours in a 7-day facility. Because of extended hours, frequently will be responsible in overseeing and supervising the office independently from the manager
  • Provides technical guidance and training to staff on operating procedures, monitors regulatory and compliance changes, ensures compliance with outside regulations and corporate Standard Operating Procedures
  • Performs all teller functions as needed, including deposits, withdrawals, loan payments, etc. and models the behavior of identifying customer needs and referring products and services
  • 2 years Teller or Senior Teller experience in a banking environment. Leadership, Customer Service, Cross Selling experience
  • 1-2 years Teller or Senior Teller, 1-2 years as a supervisor, banker or manager role in a banking or Retail environment
6

Assistant Bank Manager Resume Examples & Samples

  • Share responsibility for attaining branch sales goals with management team. Responsible for staff sales motivation including branch contests and corporate sales and incentive programs. Provide coaching and work direction to branch personnel. Initiate sales to ensure achievement of targeted production goals including promotion and sales of TCF products at outside sales events. Assist manager with business development in the community
  • Resolve procedural questions referred by branch employees, interpret company policy, determine reasonableness in deviating from policy to provide equitable service to customers while maintaining a focus on branch profitability. Serve as a resource to bank personnel when dealing with difficult situations and transactions
  • Support and promptly implement products and services by participating in telemarketing or direct mail promotional programs. Cross-sell retail products and programs or services such as consumer, commercial, or mortgage loans, etc. in order to promote TCF as a full-service bank and meet targeted department and individual cross-sell and product referral goals
  • Supervise the work of all branch staff. Interview and hire new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and prepare and conduct objective performance appraisals as scheduled
  • Communicate policies and procedures to personnel ensuring consistent implementation. Establish, maintain, and review accuracy of all control records. Ensure audit controls are adhered to by personnel to consistently achieve satisfactory audit ratings
  • Ensure that all ID guidelines are met, protecting customer privacy and reducing exposure to losses. Investigate and resolve special account inquires including legal transactions requiring coordination with legal counsel, internal support departments, outside attorneys and customers
  • Assist manager in all areas of the branch as required. Represent TCF in the community both to promote additional business and fulfill CRA requirements. Assume authority and responsibility for necessary management decisions
  • Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues
  • 12+ months related work experience in sales, retail or financial services. Six months in a supervisory position
  • Previous experience in goal driven environment
  • Strong communication and interpersonal skills; strong organizational skills
  • Proven sales record; demonstrated strong interest in sales; ability to market and sell all products and services
  • Demonstrated ability to supervise, train, coach and motivate others to obtain sales goals
  • Demonstrated problem solving and conflict resolution skills
  • Ability to calmly diffuse and manage challenging situations
  • Known to be reliable, dependable and responsible
7

Assistant Bank Manager Resume Examples & Samples

  • 1 Maximize team performance through effective coaching, leadership, and employee management skills
  • 2 Achieve Bank sales and service objectives. Foster a customer service/sales environment
  • 3 Regulatory and compliance adherence. Risk management
  • 4 Satisfy and exceed customer needs and expectations
  • 5 Enhance Bank presence and profile in the community
  • 2 Assist Branch Manager with all day-to-day operations of the Branch. Ensure the reduction of exposure to loss in new account opening procedures, regulatory compliance, and Bank Secrecy Act
  • 3 Participate in the development, implementation and management of effective call programs
  • 4 Provide leadership through recognizing, coaching, stimulating, visioning and team building
  • 5 Manage profitability through generation of revenue and effective control of non-interest expense
  • 6 Operates a teller drawer and services customer's as required.7 Make exceptions/override approvals as authorized, while minimizing Bank exposure.8 Develop high level knowledge of Micro Small Business products to enable growth of client base.910
8

Assistant Bank Manager Resume Examples & Samples

  • Maximize team performance through effective coaching, leadership, and employee management skills
  • Achieve Bank sales and service objectives. Foster a customer service/sales environment
  • Regulatory and compliance adherence. Risk
  • Satisfy and exceed customer needs and expectations
  • Enhance Bank presence and profile in the community
9

Assistant Bank Manager Resume Examples & Samples

  • Assist Branch Manager with all day-to-day operations of the Branch. Ensure the reduction of exposure to loss in new account opening procedures, regulatory compliance, and Bank Secrecy Act
  • Participate in the development, implementation and management of effective call programs
  • Provide leadership through recognizing, coaching, stimulating, visioning and team building
  • Manage profitability through generation of revenue and effective control of non-interest expense
  • Operates a teller drawer and services customer's as required
  • Make exceptions/override approvals as authorized, while minimizing Bank exposure
  • Develop high level knowledge of Micro Small Business products to enable growth of client base