Credit Control Resume Samples

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O Bode

Ollie

Bode

6456 Nikita Route

Phoenix

+1 (555) 980 4544

6456 Nikita Route

Phoenix

Phone

p +1 (555) 980 4544

Experience Experience

Detroit, MI

Credit Control

Detroit, MI

Von-Gleason

Detroit, MI

Credit Control

Providing management reports on DSO, A/R ageing analysis to management
Assisting with maintaining arrangements made in the Debtor Management System
To assist in performing credit checks on existing and new customers
Meeting business team leaders and their colleagues on a regular basis to discuss credit management activities and to plan future credit management initiatives
Monthly management reporting
Preparation of various month end reports requited by management
Sales Teams and Customers on any queries to resolution, makes applications for bank guarantees

Phoenix, AZ

Credit Control Manager

Phoenix, AZ

Jakubowski Inc

Phoenix, AZ

Credit Control Manager

Development and implementation of best practices in credit management – manage, implement, constantly review and improve credit controls and processes
Provides direction to employees according to established policies and management guidance
Establish relationships with key accounts and personally manage the largest customers
Lead a team of Collection Specialists to execute their role in the KW process Manage Collections and Disputes
Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives
Full responsibility for performance, development and the operational effectiveness and efficiency of the credit control team
Manage and develop the credit control team

present

Philadelphia, PA

Credit Control Team Leader

Philadelphia, PA

Zboncak-Swift

present

Philadelphia, PA

Credit Control Team Leader

present

Manage all employees within the Credit Management Team, coaching and developing individuals in achieving their goals ensuring recognition and reward take place
Hiring, training and constantly developing the right people within his/her team to build and excellent, high performing team with a robust succession plan
Achieve and maintain high levels of customer service and satisfaction working with local Account Management
Working collaboratively with Project Managers & Directors, Practice & Commercial Leaders, CFO’s and the group Board to drive business results
Look for new ways of working and of streamlining activities; advocate change where change makes sense
Identify areas for development and propose changes to management, ensuring effective controls are in place
Perform monthly 1:1’s and follow company performance appraisal cycle for each team member

Education Education

Bachelor’s Degree in Accounting

University of Washington

Bachelor’s Degree in Accounting

Skills Skills

Strong ability to establish and maintain excellent working relationships internally and externally
Ability to use MS Office products, in particular an excellent knowledge of Excel
Ability to work quickly and accurately in a busy environment
Knowledge of financial systems e.g. ASW and proficient use of MS packages
Excellent numeracy skills and attention to detail
Target driven and strong negotiation skills
Analytical skills to reconcile accounts and prepare detailed statements
Demonstrable experience of delivering effective customer responses
Excellent communication skills both written and verbal
Good numeracy & analytical skills

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15 Credit Control resume templates

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Senior Manager Internal Credit Control Resume Examples & Samples

The incumbent must be a seasoned, mature individual with strong management skills and diplomacy to be effective in senior Branch and Head Office situations. They must have a proven ability to balance firmness and tact to manage potentially difficult situations
The position holder must have an inquisitive mind and be able to show leadership in an unstructured environment
Some travel is involved with this position, totaling roughly three to four weeks a year. This travel is largely concentrated in the larger Canadian markets
Much of the work performed in connection with this position can be performed remotely. As such, we remain flexible as to where this position is physically located
Minimum 7 to 10 years of Wholesale Credit experience plus familiarity with RBWM credit products and policy
In-depth knowledge of Canadian lending practices with particular emphasis on collateral documentation requirements and the ability to recognize deteriorating trends in individual loans and overall portfolio
Independent problem solving and analytical skills - ability to identify issues at an account level and/or portfolio level and to use this information to arrive at decisions in regard to credit, operational and compliance related issues
Accountability for recommendations, challenging the decisions made by senior management to ensure control activities are being taken
Sound knowledge of the Bank’s various MIS systems
Strong organizational and cost management skills
Superior written and verbal communication skills in assessing and finalizing comprehensive exam reports and discussing exam findings with branch and Head Office Department’s lending personnel

Credit Control Administrator Resume Examples & Samples

English and Maths GCSE (or equivalent) at grade C or above
At least one year's experience in Accounts or Credit Contro
PASO
Outlook E-Mail (internal only)
Word
Excel spreadsheets

Credit Control Assistant Resume Examples & Samples

2+ years of previous Credit Control experience
Bachelor's Degree in a related field
Experience of dealing high volumes of invoices and pressured deadlines
Good IT experience, which will include competent levels of Excel and Word
Experience of mainframe accounts systems essential (Coda and Oracle)
Basic knowledge of the Index industry

Credit Control Team Lead Resume Examples & Samples

Relevant undergraduate or graduate level degree
Extensive financial industry experience and ideally experience in risk management and control role
Investment Banking financial product knowledge
The candidate must have good attention to detail, have a good appreciation of controls and be capable of applying control principles to a wide variety of situations
The candidate will need to be resourceful, have proficient communication skills and be capable of solving problems by working across teams and department
The candidate should be self-motivated, possess solid inter-personal skills, and demonstrate excellent leadership abilities

Credit Control Senior Specialist Resume Examples & Samples

Support the collection process through permanently visits to customers
Attend and support the process of credit notes
Experience in accounts receivables area

German Credit Control Resume Examples & Samples

Credit and Collections for assigned customer accounts
Reconciliation of customer accounts to ensure aged debt report is cleared
Liasing with Customer Services to ensure customer queries are resolved on a timely basis
Order release in accordance with companypolicy

Credit Control With French Resume Examples & Samples

Communicate with owners by telephone & email, when account becomes past due, requesting payment, and follow up on all promises received and accounts that have not been reached on initial call
Discuss with owners possible resolutions to bring their account back into good standing and advise owners of consequences of non payment
Review specific account situations and support and advise owners on all related issues, such as late fees, historical payments, past and future usage, methods of payment and payment plans
Liaise with internal and external departments regarding servicing and collections. Ensure follow up on all account issues and ensure that records are kept accurate and up-to-date in the relevant systems
Co-ordinate and execute pay off quotations, credit card charges and credit card auto-debit programme enrolments
Gather relevant information (e.g. bank, credit card details) in case of refund request and pass to Research Department to process

Credit Control Assistant Resume Examples & Samples

Prepare and distribute monthly account statements
Review and distribute the accounts receivable aging reports weekly and advise the Credit Controller and Credit Collections Manager of any issues that may affect collection or require assistance from Businesses
Update Peoplesoft conversations and accounts receivable weekly reports
Communicate with colleagues, business managers, and internal and external customers, in a professional manner
Liaise with the Accounts Receivable team regarding cash allocation
Manage uploading invoices through client portals/electronic Invoice submission
Scan/e-mail/mail invoice/tearsheets to clients - internal/external
Provide courtesy e-mail's for all business units and provide call/e-mail follow up
Perform ad hoc reporting and projects as requested
Assist with research projects
Identify process improvement opportunities
A high school diploma and or career training certificate or associates degree
Minimum of 2 years experience in a similar role
Superior communication skills with the ability to communicate effectively at all levels of the organization
Proficiency in Excel, Word and collections software or ERP system such as PeopleSoft
An assertive yet tactful approach
The ability to be a team player
The ability to prioritize and mange a heavy workload

Credit Control Administration Assistant Resume Examples & Samples

Printing and checking of Tax Receipts ready for onward despatch to clients
Posting and allocation of daily receipts and ledgers of all cheques received
Investigating unidentified receipts appearing on bank statement
Taking telephone calls from clients
Assisting in the preparation of month-end credit control stop lists as required
Assisting in the preparation and despatch of month-end statements as required
General office duties including filing and assisting, as necessary, in answering telephone
To assist in the other work of the credit control section and provide cover
Past experience in Accounts or Credit Control
A good standard of education including English and Maths GCSE (or equivalent) at grade C or above
Confident telephone manner
Methodical, organised and accurate

Credit Control Apprentice Resume Examples & Samples

The ability to work accurately and quickly under time pressure
Have a proactive attitude and strong attention to detail and a meticulous approach to all tasks
Successful experience of managing multiple tasks: Evidence of managing and prioritizing tasks and small projects with methodology to reach demanding deadlines
Process driven: The successful individual must be able to work within strict guidelines and have excellent attention to detail
Strong Business Analysis skills: Evidence of strong skills to understand business requirements and translate them into functional specifications
Allocation of incoming payments accurately and within defined timescales. Investigating any unallocated payments; liaising with customers for confirmation
Perform administrative tasks within a defined time scale, which will include responding to correspondence appertaining to the account, ensuring credits/debits and uplifts have been carried out accordingly
Maintain a well ordered filing system for on-going work and ensure safe custody of all relevant documentation
Resolve queries in an efficient and timely manner and escalating where necessary

Credit Control Resume Examples & Samples

Manages assigned key customer accounts, including payments and disputes
Maintains customer master records necessary to manage customer specific rating and billing requirements,
Excellent understanding of Excel
Professional telephone manner
Analytical and detail orientated
Strong ability to establish and maintain excellent working relationships internally and externally
Thrives on working in a busy environment and enjoys working to targets
Insanely Customer Centric Oriented
3+ or more years of experience in related area of responsibility
Qualification in a relevant finance discipline desirable

Credit Control Assistant Manager / Manager Resume Examples & Samples

In charge of managing settlement and collection from business partners
Perform analytical reports on debtors and creditors
Liaise and monitor with all business partners' profiles to minimize long aged debts
Involved with the month end closing related to all AR and AP functions

Credit Control Resume Examples & Samples

Monitoring and timely collection of Debtor accounts
Active chasing of Debtors via letter, e-mail and telephone calls
Meeting business team leaders and their colleagues on a regular basis to discuss credit management activities and to plan future credit management initiatives
Liaison with departmental secretaries in relation to their credit collection and invoicing activities
Act as "go to" person for day to day invoicing and credit management related queries
Communication with solicitor and credit rating agency
Posting debtor receipts
Generating reports for departments in relation to monthly invoicing, debtor amounts due and actions required, and high value debtor monitoring
Review and efficient management of client outlay reports and debtor accounts
Supervision and monitoring of sales invoicing process
Coordinating invoicing forecasts
Anti Money Laundering and Property Regulator compliance tasks
Ad hoc jobs
A minimum of 4 years' experience in credit control, ideally in a professional office environment
High level of familiarity with legal remedies available to pursue debts due
Experienced in the use of computerized accounting systems (PeopleSoft would be an advantage)
Proficient in Excel and Word
A proactive credit control professional who is capable of working on their own initiative and with others to maximise cashflow while maintaining excellent internal and external customer relationships
Excellent communication and inter personal skills are a must

Credit Control Manager Resume Examples & Samples

5-10 years in a credit control management position where they have managed and implemented Credit Vetting procedures across a variety of business sectors
5-10 years team management experience in fast paced commercial environment in Large company
Extremely commercial and company focused
Highly IT literate (Excel, Word & Access)

Credit Control Resume Examples & Samples

Handle day to day Credit and Collection activities on customer accounts
Reconciliation of customer accounts to ensure clean aged debt report
Order release in accordance with company policy
Ensure customers adhere to credit terms agreed
Credit Control staff will be required to adopt a flexible working pattern to meet the changing operational requirements of the customer base
At least 18 months experience in a credit control environment
Fluency in Danish and English - Swedish would be an advantage

Credit Control Resume Examples & Samples

Processing
Collections
Liaise with finance: processing of accounts receivable
Processing of customer receipts into the Group Accounting System
Reconciling receivable accounts
Liaising with interstate administrative staff to ensure all accounting entries are correct
Contacting overdue accounts holders and organising payment arrangements
Daily review of national debtor reports

Credit Control Resume Examples & Samples

Maintain selected customer accounts
Ensure all payments are paid on outstanding accounts
Record all summary details of all contacts
Allocate payments
Record and action all queries and disputed invoices
Experience within a Credit Control function
Good communication and organisation skills
Relevant experience in a similar role

Credit Control Resume Examples & Samples

Monitoring accounts in arrears and overdrawn accounts to ensure that the correct action is implemented to guarantee that future repayments are met and the reoccurrence of delinquency is minimised
Reducing delinquency by rectifying arrears, by transferring and restricting member access to accounts
Assisting with maintaining arrangements made in the Debtor Management System
Initiating, following up and distributing funds from claims
Providing expertise on specific enquiries by offering solutions and alternatives when practical

Credit Control Resume Examples & Samples

Prompting and monitoring monthly billing to ensure pattern is consistent with annual plan
Working with Partners and Managers to develop a billing and collection strategy on their key accounts which reduces the working capital lock-up on that account and accelerates cash flow
Management of debtor accounts to ensure a reduced ledger which will minimise DSO and bad debt exposure
Contacting and calling clients on a daily basis to agree payment plans in respect of monies outstanding to the firm
Maximising cash collections and achieving monthly targets
Cash forecasting and tracking achievement versus targets
Providing management reports on DSO, A/R ageing analysis to management
Building strong relationships both internally with Partners and Managers and externally with the Firm's clients
Liaising with Firm solicitors in relation to clients where legal proceedings have been instigated against clients
5 years + in credit control collection, with proven successful track record
Third level qualification in related area
Outstanding communication (both spoken and written) and people skills
Professional
Organised
Self-Directed
Assertive
Persistent

Citibank Berhad KL Credit Control Unit Head Resume Examples & Samples

Candidate must have at least 3 years working experience with a Bachelor's Degree or Professional Degree
Have good writing skills, good command of English and the ability to converse in local dialects are an added advantage
Excellent interpersonal and communication skills and ability to interact with people at all levels
Responsible, mature individual with good analytical skills and a strong commitment to deliver within tight deadlines and able to multi-task
Meticulous and detail-conscious
Independent, highly motivated and able to work under pressure
Familiar with Microsoft Word, Microsoft Power Point and Excel
Willing to work on weekends and public holidays (based on job assignment)
Able to work long working hours

French Credit Control Resume Examples & Samples

Meet or exceed individual daily productivity targets in terms of cash applications, credit analysis, credit memo/invoice processing and exception handling
Build relationships with and support key contacts in EMEA
Proactively identify problem areas in the process and work with the team to generate solutions
Assist with other activities as required ensuring the Shared Service Center meets its SLAs
Ownership of KPI delivery, and improvements where required, on a monthly basis
Support Internal and External Audit

Credit Control Resume Examples & Samples

Manage portfolio of customers in line with agreed credit control procedures
Secure timely payment of accounts and reduce the risk of bad debts
Ensure agreed debt and DSO targets are achieved for all customers
To actively pursue outstanding monies due and proactively escalate all payment problems to CFC
Manage DD billing and collection allocation cycle for customer portfolio
To assist in performing credit checks on existing and new customers
To produce an agreed suite of weekly and monthly KPIs
Finance Qualification desireable
3-5 years credit control experience within a commercial environment
IT literate (Excel, Word & Access)
Computer literate using Windows environment, e-mail and good working knowledge of Excel and Word

Credit Control Resume Examples & Samples

Accounts Receivable - Processes complex sales invoices within agreed timeframes and liaises with
Sales Teams and Customers on any queries to resolution, makes applications for bank guarantees
And letters of credit
Credit Control - Completes daily reports in relation to cash received and outstanding debts, attends weekly meetings with directors, liaises with the Sales Teams to ensure that debtor's days are within tolerance levels and is proactive in the resolution of outstanding debt
Accounts Payable - Processes supplier statements, posting and processing of supplier invoices, deals with outstanding queries on payments, ensures that all filing of invoices/credit notes and statements are kept up to date
Payroll - Recording timekeeping and holiday applications. Preparation of weekly for 165 employees using Sage Micropay (holiday relief)
Provides administrative support as and when required by Finance and Administration function
Proven, demonstrable experience in an Accounts role in a Manufacturing environment
Systems experience in Sage 50; Micropay; ERP systems
Strong interpersonal & communication skills
Ability to work to deadlines and targets
Excellent numeracy skills and attention to detail
Fluency in spoken and written English
Ability to use MS Office products, in particular an excellent knowledge of Excel
Commercial awareness
Ability to handle multiple tasks simultaneously

Credit Control Resume Examples & Samples

Oversee in excess of 20,000 active accounts
Arrange for the timely and complete collection of all outstanding accounts
Phone / meet / contact customers to optimize collections
Meet monthly collection targets
Analyse customer aging and establish trends/recalibrate
Liaise with internal sales staff to maximize collections
Credit appraisals / reviews / applications
Monthly management reporting
Initiating adjusting entries, manual invoices / credit notes
Ad hoc projects and duties

Credit Control Manager Resume Examples & Samples

3-4 years minimum experience in an Accounts Receivable line management role in a Multi-currency business organisation
GCSEs (A-C) including maths as a minimum. Qualifications in bookkeeping or accounts an advantage, as would be Chartered Institute of Credit Management (CICM) and the Credit Services Association (CSA) certifications
Strong Organisational and communication skills
Analytical & computer literate (strong in excel)
Exposure to project management and Process Improvement (ideal)
Strong problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills
Thorough knowledge of applicable accounts receivable/general ledger systems and procedures, financial chart of accounts and corporate procedures
Ability to work independently, and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
1 Direct report

Credit Control Resume Examples & Samples

Collection of outstanding debts by phone and e-mail and maintaining within financial system (MS Navision) full notes of collection activity undertaken
Responsibility for resolving all queries that result in possible delays to payment in an efficient and proactive manner
Closely monitor high risk members ensuring adequate, appropriate and timely escalations occur
Weekly reporting of collections with comparisons against collection targets and commentary on outstanding balances
Engaging with member facing teams to coordinate collection activities
5+ years' experience in a Senior Credit controller role
High level of computer literacy, including Exel/Word/E Mail Lotus notes and also experience with financial systems, ideally Navision
Proven ability to influence prompt payment
Target driven and strong negotiation skills
Good experience working within a customer/member focused environment
Flexible approach to work

Credit Control Resume Examples & Samples

3 years' experience in a credit control environment
Proven experience with finance systems required (Artiion or Elite 3E an
Advantage)
Strong knowledge of Microsoft Office packages particularly Excel
Relevant qualifications would be an advantage

Assistant Credit Control Resume Examples & Samples

Follow up all account receivables and collection issues
Prepare statements of account on collections in an accurate and timely manner
Prepare bank-in schedule and cheques for daily bank-in
Follow up with customers’ enquiries regarding orders and payments
Assisting in other ad-hoc assignments

Credit Control Resume Examples & Samples

Providing quality customer service and resolving disputes in a timely manner are key priorities
This position requires extensive interaction with advertisers, agencies, internal sales and finance teams by phone and e-mail
The position requires an effective working relationship with agencies and advertisers in the assigned portfolio, sales teams and colleagues to ensure an overall timely collection routine and to immediately address disputed invoices or collection problems
Day-to-day collection activities require the timely follow up on assigned portfolio including sending reminders notes and making phone calls. Collection follow up is prioritized and tracked
Report preparation regarding collection progress is required to elevate issues

Junior Credit Control Resume Examples & Samples

Managing a portfolio of debtor accounts
Being proactive in chasing overdue payments by email and telephone
Dealing with and resolving customer queries and issues directly
Ensuring contracts are adhered to
Reviewing customer contractual information
Anticipate issues that may impede payment
Liaising with the Legal team and key accounts to ensure successful resolution of issues
Highlighting and escalating non-responses or poor payment history to senior management, seeking assistance where required
Preparing weekly debtor reports for circulation to senior management on a weekly basis
Assisting with preparation of cash-flow forecasts on a monthly basis for multiple entities
Maximising cash-flow by obtaining payment for due invoices
Looking to improve current processes to enhance quality and efficiency of invoice to cash cycle
Development of performance measurement metrics
Other ad-hoc duties as required
Healthcare
Educational support
25 days holiday
Pension

Credit Control Resume Examples & Samples

Communicating with clients
Responding to internal and external queries
Regular review of debtors with relevant stakeholders and follow up actions
Identifying possible issues or concerns that may impede payment
Implementation of action plans which ensure timely collection of debts
Monthly and weekly reporting
Assisting with the processing of bills as required
Other ad hoc duties and project work as required

Credit Control Resume Examples & Samples

Overall responsibility that all accounts are promptly chased up according to their payment terms
Dealing with all customer queries and liaising with the commercial team
Identification of accounts that should be on direct debit and requesting sales person to send out direct
Allocation of credit note and unallocated cash
Ensuring that monthly statements and invoices are posted to the customer in a timely manner
Liaising with the company solicitors regarding litigation cases
Maintenance and general housekeeping of debtors' ledger
Preparation of various month end reports requited by management

Credit Control Apprenticeship Resume Examples & Samples

Experience of working within a fast moving customer focused environment
Strong Business Analysis skills: Evidence of strong skills to understand business requirements and translate them into functional specifications. The ability to work accurately and quickly under time pressure
Exceptional communication skills are a necessity. Effective verbal and written communication is extremely important
Effective interpersonal skills are a pre-requisite. This role requires the individual to develop close working relationships quickly
Perform the daily credit control tasks in accordance with company policy on releasing credit held orders and stopping accounts, managing customer deductions and communicating with customers
Ensure chasing of all outstanding debts including the raising of debt chasing letters, statements and telephone chasing
Drive down overdue debts in line with targets set
Maintain accurate and up to date customer records on SAP ensuring all transactions are correctly recorded against the relevant account
Be an active member of the credit team supporting colleagues where required. Carry out such ad hoc work as may be required to ensure all functions for the department are performed in a timely and accurate fashion

Credit & Control Manager Resume Examples & Samples

Overall management of the credit and collection for all SBUs in South Asia, including Australia and New Zealand
Manage and supervise a team of collectors to achieve DSO, delinquency and past due days targets. Hands-on in collection work
Conduct credit assessment and credit investigation, including collating and analyzing financial information for credit review and write-up for existing and new customers
Ensure accurate submission of monthly AR performance reports
Ensure credit control and collection processes are effective that are in compliance of Corporate credit policies and internal control processes
Make recommendations/decisions regarding credit limit set-up and extension beyond the authority level and order release
Regularly monitor AR portfolio on credit and collection risk and ensuring that bad debt provision is being provided for in the books timely and accurately
Provide timely cash applications details and reconcile cash balances and AR reconciliation
Monitor and review customer’s financials, collateral and guarantor’s status on periodic basis
Establish and manage relationships with both internal and external customers to achieve business objective while maintaining sound credit control and compliant to company’s policies
Manage and monitor disputes
Relevant experience in industrial sector and in managing project’s milestone payment collection is highly desirable
A strong record in improving collection result and in internal control and implementing effective processes
Highly competent in credit and financial evaluation
Strong record in people management and in working in a highly stressed environment
Highly competent in Microsoft office, Hyperion and Oracle

Credit Control Collector Resume Examples & Samples

Effectively cooperate with Market Managers in order to establish a strong Expedia Inc. Team
Be proactive in increasing the number of accounts that pay by Direct Debit, where available
Utilize various applications and tools such as SalesForce, and the Microsoft Suite of products
Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets
High proficient in English , both in Spoken and Written to communicate with the Australia and New Zealand partners
Detail-oriented, organized, efficient and ability to multi-task
Dependable, flexible, and ability to work in a fast paced, changing environment
Ability to handle potentially volatile situations
LI-GH2

Credit Control Mgr, South Asia Resume Examples & Samples

Three to five years of experience in credit control, accounts receivable
Two year team manager experiences
In-depth knowledge of credit risk management, collection tools, LC negotiation, debt recovery and experience in process improvement is a plus
Excellent communication skill, interpersonal and negotiation skills. Ability to interface effectively with all levels of company personnel and with customers at all levels of dollar exposure
Ability to make good, timely credit decisions, to know when to press a delinquent account for payment
Good knowledge and experience with data-processed reports and strong analytical skills

Credit Control Specialist Resume Examples & Samples

5 to 7 years of hands-on experience in credit control, accounts receivable
Knowledge of credit risk management, collection skills, LC negotiation, debt recovery
Good communication skill, interpersonal and negotiation skills. Ability to interface effectively with all levels of company personnel and with customers at all levels of dollar exposure
Strong business and customer service mind set
Ability to work independently and with peers to raise the performance level of credit and collection function
High fluency in both spoken and written English and Chinese

European Credit Control Manager Resume Examples & Samples

Provides appropriate supervision and coaching for all direct reports in support of the goal to continuously developing the strength of the Invoice to Cash(2) team and effectively accomplishing the department's goals and objectives
Advise on telephonic and written collection efforts performed by team
Visit customers locally, to achieve transparency in relation to the country and/or macro- economic environment, and to consolidate relationships or resolve any issues
Share relevant info collected during visits directly in team sessions and management
Negotiate payment terms at a high level with Distributors and Sales Parties and Management
Ensure the process to determine the ongoing creditworthiness of potential and existing customers is established and consistently applied across the portfolio to provide appropriate credit and payment terms granted to customers while not subjecting the company to undue credit risk
Deliver support to Business, Finance, Customer Service and Supply Chain staff in functions intertwined with the collection activity like VAT, legal , invoicing, commissions, credit holds, delivery schedules, distribution contracts
Utilize the country specific knowledge of trade credit claims e.g. bill of exchange
Coordinate efficiently and effectively with the legacy Shire Credit and Collections country leads and teams in relation to communications and approach to credit for shared customers
Perform the financial reviews and controls of credit notes, manual billing, free of charge, pricing overrides and other tasks as required
Review account reconciliations as designated, and relevant Balance Sheet Review items
Evaluate DSO reporting and outstanding issues raised by the C&C and Cash Applications team
Provide direction, oversight and review to addressing appropriately the Sox documentation requirements
Report openly and identify timely remediation of any reported audit or internal control findings
Manage any internal/external audit requirements, enquiries and coordination for the Revenue and Receivables cycle, also including the coordination with the operational centers
Develop, maintain and regularly report on applicable Key Performance Indicators
Perform other duties or directives given by the I2C Lead or other senior management from time to time
Degree or equivalent
Qualified accountant with a minimum of 5 years prior qualified experience
Experience working in shared service or large multi-national company environment in credit and collection processes
Proven hands-on experience of JDE or other ERP
Proven experience in the management of large teams

Senior Credit Control Manager Resume Examples & Samples

Minimum 5 years' experience managing a corporate credit and collections team
Hold a professional accounting qualification with a 5-10 years' post qualification experience
Have proven negotiation skills and experience with customers
Must be willing and able to travel internationally at short notice
Intermediate / Advanced Excel

Citibank Berhad KL Credit Control Manager Resume Examples & Samples

Candidate must have at least 2 years working experience in related field with a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree
Process sound working knowledge of Recovery/Cards guidelines and procedures and also bankcard practices
Familiar with Microsoft Word, Microsoft Power Point, Excel
Motivated with initiative and ability to work independently
Result-oriented with the drive to meet and exceed collections target
Good leadership skills and able to manage a team of highly motivated staff
Able to deal with people at all levels in an effective and efficient manner
Prepared to work under pressure, long hours and available immediately

Credit Control Team Leader Resume Examples & Samples

LI-KS1*
5+ years of financial industry experience, ideally in a control type of role or with credit risk management experience is desirable
Knowledge of investment banking and/or treasury products
At least 1 year of managerial experience
Good attention to detail, have a solid appreciation of controls and be capable of applying control principles to a wide variety of situations
Ability to assess processes, identify and implement process improvements for control/efficiency gains
Some experience of credit and/or trading systems (front and back-office) is desirable
The candidate will need to be a team player and capable of developing a network of contacts within the bank (across various departments and offices)
The candidate must be self-motivated, resourceful, demonstrate good judgment, have good interpersonal skills and be an effective communicator (written and spoken English)
The candidate should be proficient in the use of Excel
EDUCATION Degree or equivalent industry experience

Citibank Berhad KL Credit Control Manager Resume Examples & Samples

Candidate must have at least 3 years working experience in related field with a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree
Process sound working knowledge of Banking guidelines & procedures and also banking practices
Excellent communication skills, written and verbal
Well organized with strong attention to detail
Advanced user Microsoft Word, Microsoft Power Point, Excel
Strong interpersonal skills and in building relationship and managing change

Credit Control Manager Resume Examples & Samples

Work with the Customer Administration/ Global Credit Management team to define and implement best practice Credit control with Order Management and Customer Liaison and business stakeholders
Achieve and maintain high levels of customer service and satisfaction working with local Account Management
Explore ways to improve cash collection efficiency
Manage, develop and support the team including assisting team leaders with performance management and play a lead role in the recruitment of Credit Control Staff
Fully utilize and maintain the quality and integrity of all system data (Get Paid, Trust, Siebel Sap)
Ensure that all global credit control policies and procedures are complied
Liaison on legal issues
Strategic thinker able to develop plans to improve function
>5 years of (Credit) management experience
Proven experience in a leadership role including team management and mentoring and coaching skills
Ability to drive performance and ensure results delivery
Solid understanding of credit control systems and processes
Understanding of performance measurement
Degree qualification required in finance
Good project management, troubleshooting and problem solving skills with excellent decision making skills
Ability to communicate with colleagues and customers, both written and verbally in the desired languages. Excellent presentation skills

Rtsl Credit Control Manager Resume Examples & Samples

Manage and operate the global Thomson Reuters Credit Management guidelines in accordance with the Business Engagement Model (BEM)
To anticipate developments and identify accounts that require special attention by acting decisively as an escalation point for Credit Control while resolving disputes and consulting and liaising with TR management and business stakeholders where appropriate
To be an escalation point of contact for Credit Controllers and Regional Heads of Credit Management, Finance and Sales on a global basis
To assist with the design and production of financial reports and audits when required plus assisting with special projects
Maintain FCA and internal SLA’s as part of the UK regulated company
Maintain and manage 3rd party outscoring relationships with Genpact Cash Management and Legal
All round solid Global Credit Management experience essential
Knowledge of VAT, WHT and Cross boarded Credit Management is essential
English written and verbal essential, additional language skills will be beneficial
Knowledge of when to escalate complex client queries and an ability to deal with escalations from credit controllers on a global basis
Project management Knowledge will be beneficial
Strong detail handling and Excel skills

Credit Control Manager Resume Examples & Samples

Daily operational responsibilities include, but are not limited, to the following
Manage a team
Ensure that all policies and procedures are adhered to
Manage and drive performance as per the set targets
Initiate process to improve collections and apply early preventions to prevent bad debts
Setting Targets and track collection for the team
Setting and Review Key performance indicators
Enhance processes by constantly seeking innovative improvements to improve performance of the team
Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal/payment collections
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes
Effective Staff management 3-5 years’ experience
Work Experience: 5 + years’ experience in finance
Specific Experience: Credit control Experience 5+years
General Finance Qualification: Diploma / Degree
Intermediate to Advance Excel skills

Credit Control Manager Resume Examples & Samples

Development and implementation of best practices in credit management – manage, implement, constantly review and improve credit controls and processes
Full responsibility for performance, development and the operational effectiveness and efficiency of the credit control team
Daily management/KPIs
Maintaining minimal credit risk and overdue moneys to ensure best possible cash flow
Managing and providing efficient AR forecasting and reporting, SOX controls and compliance with statutory and month end requirements
Good interpersonal and people management skills
Good computer skills (familiarity with SAP system is an advantage)
Good numeracy skills
Confidence and ability to place pressure tactfully on individuals and companies who owe money
Good organisational skills
The ability to work under pressure and adhere to strict deadlines
The ability to develop and influence interdepartmental cooperation

Credit Control Manager Resume Examples & Samples

Customer and personal service Knowledge of administrative and clerical procedures and systems
Persuasion and negotiation
Information ordering
Resolving conflicts
Interpreting the meaning of information for others
Provide consultation and advice to others
Persistence

Credit Control Team Member Resume Examples & Samples

Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and payment has been scheduled; plan and prioritize customer calls regularly to maximise collections on the largest open invoices
Work with local sales, CS, and Team Leader to solve problem accounts and determine when accounts should be placed on hold
Update ERPS manually placing about accounts on hold
Log, review and monitor customer complaints, copy invoice requests
Accuracy is required in performing all functions of this position. Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work
Requires experience ideally operating in a busy accounts receivable or customer service function dealing with Public as well as Commercial customers
Proven attention to detail and accuracy required

Credit Control Administrator Resume Examples & Samples

Management of the Group Credit Control Mailboxes ensuring all requests are responded to with our agreed SLA of 3 working days
Calculate and issue introducer commission payments on a monthly basis
Provide training and support to any new members of staff
Educated to GCSE standard or equivalent
MS Office Proficiency
Excellent customer service focus and empathetic awareness
Can identify potential risk/issues and seek advice
Resilience when dealing with distressed customers
Multi-tasking and planning
Personal commitment and enthusiasm
Takes initiative when assisting team members
MS office proficiency

Credit Control Team Leader Resume Examples & Samples

This is a fantastic opportunity for an experienced Credit Control Team Leader with the right drive, commitment and enthusiasm to succeed in this role. Being a high profile role you will need a ‘can do’ attitude as departmental targets will need to be continually met or exceeded
Initially you will be responsible for the day to day management and workload of a team of 5 Credit Controllers. An advocate of team work you will ensure that all staff are motivated and have the right training and tools to perform their daily workload. Training gaps will need to be identified and you will be expected to continually coach and develop your team
You will need to ensure that all reports/controls are analysed and be able to proactively identify any potential process/Client issues. As an escalation point you need to be able to use a high degree of initiative and be confident communicating to both NHS SBS and Client managers at all levels
A flexible approach to working hours is required as you may be required to make occasional visits to our Bristol Office and Client sites
Responsible for the allocation, monitoring and delivery of the teams daily workload
Ensure adequate resources are available to deliver team targets
Continual review of clients debt collection strategies and recommendations for improvements
Responsible for ensuring debt collection strategies are effectively delivered
Monitor quality of team outputs and identify training needs
Strive to continually exceed team targets
Adapt team practices to improve Net Promoter Score (client recommendations)
Pro-active escalation of issues effecting service delivery
Evidence ongoing review of process controls
Ensure all team processes are documented, regularly reviewed and version controlled
Engage with all departmental stakeholders
Contribute to service developments and implementation plans
Complete one to ones, competency reviews and people development
Act as main contact point and support customers/colleagues to resolve internal/external and escalated queries
Represent NHS SBS at meetings with clients or third party suppliers
Flexible attitude to working hours
Proven experience of managing a Credit Control Team within either the NHS or private sector
Promotes a culture of customer service and positive client relationships
Is open to new ideas and encourages a culture of creativity and continuous improvement
Inspire, motivate and empower others to succeed
Sets clear, concise SMART objectives so team understand what is expected of them
Sets high standards and coaches team members to improve performance
Provides regular, consistent feedback (formal and informal)
Addresses potential conflict situations and poor performance
Demonstrates an understanding of different stakeholder groups and is able to communicate and influence effectively
Able to present complex issues confidently and logically to large and/or unfamiliar groups
Seeks to takes ownership of ‘grey areas’ and unresolved issues
Demonstrates fairness and consistency
Word, Excel and PowerPoint skills
Knowledge of the NHS
Working with multi-site teams on and off shore

Credit Control Collector Resume Examples & Samples

Responsible for the completion of your daily workload
To meet and exceed departmental collection targets
Effective daily contact with NHS SBS clients and debtors
Escalation of service issues to the Credit Control Team Leader
Actively participate in team meetings, giving suggestions for service/process improvements where applicable
Contribute to improving the Organisations Client Net Promoter Score (Client recommendations)
Represent NHS SBS in a professional manner at all times
Ensure all debt processes are followed
Continually engage with all departmental stakeholders
Responsible for the management and resolution of client queries
Support customers/colleagues to resolve internal/external queries
Participation and completion of monthly 1-1 meetings and documentation
Proactively review client cebt reports
Proven experience of working as part of a Credit Control Team within either the NHS or private sector
Target driven with the ability to work with tight deadlines in an ever changing environment
Ability to build effective and positive client relationships
Demonstrates a ‘right first time’ attitude
Focused on continually delivering a high standard of customer service
Promotes ‘best practice’ and follows agreed procedures
Uses initiative and escalates issues affecting service delivery in a timely manner
Actively shares knowledge and experience with colleagues
Takes opportunities to network and build relationships with colleagues
Is open to new ideas and actively contributes to a culture of creativity and continuous improvement
Provides information of time when required to do so
Seeks to solve problems and suggest solutions rather than simply escalating them
Word/Excel and PowerPoint skills
Oracle knowledge and experience

Credit Control Specialist Resume Examples & Samples

Maintaining high levels of customer service throughout the customers journey
Meeting expectations set by your team leader to achieve daily workflow targets in management of debt chasing for rental arrears
Ensure customers are shown passion and care throughout their journey
An attention for detail
A passion for accuracy when responding to customer communication
A passion for working within an lively and energetic team with a enthusiasm for achieving
You will be a good communicator, listening as well as responding to our customers requirements
Be positive and helpful
Able to work to daily targets
Be a team player

Credit Control Team Manager Resume Examples & Samples

Reporting to the Finance Operational Manager you will be required to manage a team of credit controllers, supporting, motivating and developing this team to enable them to deliver a high quality, consistent performance, reducing debt within the core principles of the company following appropriate policies and procedures
The successful candidate will ensure that they deliver a responsive, consistent, professional service to customers both externally and internally
A
F
M
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Team working
Communicating and influencing
Achieving accurate results
Problem solving

Credit Control Resume Examples & Samples

To be responsible for own section of the sales ledger and ensure that payments are collected in a timely manner
To proactivety speak to customer about their accounts ensuring that payments will be received in line with the agreed payment terms and be the first point of contact for customers- account relating
To liaise with the customer and the internal departments as required to ensure prompt resolution of queries
To process new customer credit applications/review credit limits for existing customers, ensursing that the appropriate credit checks are carried out, in line with the Credit Management Policy and DoAM
To escalate any issues requiring further attention to line manager having obtained the relevant information
Closely monitor those accounts that pose a credit risk and ensure that issues are highlighted to relevant managers in the business
Identification and preparation of accounts to go to a third party collection agency as required
Ensure all internal reporting requirements are dealt with in a timely manner
To ensure the administration required to keep the account up to date are maintained on an ongoing basis
To ensure the Credit Management Policy and DoAM is adhered to at all times
Liaise with customers regarding payment allocation issues
Ongoing review of unallocated payments to ensure effective resolution and allocation
Complete ad hoc duties that may be required

Credit Control Teamleader Resume Examples & Samples

Operate all established collection procedures using initiative, imagination and flexibility to achieve targeted expectations/results while promoting customer service and creating customer goodwill
The successful candidate needs to be flexible in terms of working hours, be goal driven and target orientated
To be an escalation point of contact for Credit Controllers and Regional Heads of Credit Management, Finance and Sales on a regional basis
To assist with the design and production of financial reports and audits when required plus assisting with special projects and periodical Sox and debt review controls
Drive continuous improvements in terms of DSO, resolving Incomplete cash/unapplied receipts, aged >180 days debt. Tailbalances 90+ debt
All round solid international Credit Management experience essential
English written and verbal essential, German, French, Spanish desirable
Ability to quickly become a proficient end user of Get Paid and SAP
Ability to understand customer and revenue impact with International Credit Management related activities
ACICM qualification or partly qualified and studying for remaining modules

Credit Control Administrator Resume Examples & Samples

Processing orders from our B2B Client Base ensuring SLAs are met
Processing invoices in accordance to SLA
Emailing invoices in accordance to SLA
Processing payments/credit notes to the Sales Ledger
Resolution of queries and disputes
Assist with Underwriting of the Customer base
Management/obtaining of Proof of Export documents

Credit Control Unit Resume Examples & Samples

Maintain an effective control mechanism with respect to accuracy in pre-activation check, timely limits inputting, orderly safe-keeping of security documents in vault
Ensure strict compliance with statutory regulations, internal procedures and guidelines to safeguard the Bank from potential loss
Achieve minimum “satisfactory” rating in Group Audit and external Audit in their audit reports
Maintain an effective procedure in conditions/covenants monitoring
Review Operations Manual and other related Manuals to ensure they are updated with changes in process and guidelines over time
Offer suggestions for process improvement to management and act as communication channel between Management and staff
Set performance targets for staff and constantly develop, appraise and reward staff according to their performance

Credit Control Administrator Resume Examples & Samples

Manage daily receipts, process bank statements to ensure the quick and accurate posting of receipts in to the finance systems
Allocate remittances, clearing settled transactions and creating additional ledger items as necessary
Clear/Maintain the AR ledger as required and deliver 100% integrity of open items
Comply with company credit policy/procedures at all times
Develop contacts with customers to facilitate the prompt receipt of remittance or similar data required to support the collections teams
Fluent in Italian (written and verbal), preferably native speaker
Previous administrative experience in a high volume customer focused role
Familiar with working in a financial accounting environment
Experienced in building relationships with both internal and external customers
Good level of accounting skills
Good knowledge of Microsoft Office (e.g. Word and Excel)
Knowledge of SAP or other major accounting systems is desirable

Credit Control Assistant Resume Examples & Samples

To assist in the collection of external customer debt
To inform and resolve any issues or disputes on external Customer accounts that may prevent payment
To build internal Customer relationships to assist in the Credit Control role
To build external Customer relationships to assist in the collection of cash
To ensure that appropriate action is taken against accounts that are in default, in line with the Credit Control procedure
To maintain Customer account records to communicate previous actions taken
To demonstrate ability to meet the monthly cash target both individually and as a team
To advise Atkins Business Units of any potential issues or problems that may arise on external Customer accounts

Regional Manager, Credit Control Resume Examples & Samples

Lead, manage and motivate the team by providing clear direction, expectations, along with coaching, mentoring and feedback
Support Booking.com BV by determining KPI’s, set corresponding targets, and own the results
Optimize organizational structure to achieve departmental goals
Analyze existing operational processes and identify opportunities for improvement
Assist Booking.com with developing new collection methods based on the needs of the appointed region such as seasonality, economic conditions, available payment methods or other factors
Support Booking.com with developing and maintaining the business relationship with its accommodations partners and internal stakeholders
Foster an environment which promotes out-of-the-box thinking, frequent experimentation
Ensure adherence to company policies and applicable governmental regulations
Ensure adequate succession planning is in place across all levels of the department
Leverage other regions and HQ resources

Credit Control Manager Resume Examples & Samples

Develops, implements and maintains systems, procedures, and policies
Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures
Receives assignments in the form of objectives with goals and the process by which to meet goals
Provides direction to employees according to established policies and management guidance
Administers company policies that directly affect subordinate employees
Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives

Credit Control Assistant Resume Examples & Samples

Assist the Finance Manager in the budgeting and forecasting of the hotel's profit, capital, cash and other short term plans
Support development efforts to build a commercially-focused Finance Department within the hotel by instituting a financial knowledge base within the management team
Relevant degree, in Finance, Accounting or related business discipline, from an academic institution
Strong supervisory skills
Experience in a high-volume Account/Finance department, in the hotel industry
Previous experience as Finance Analyst or Finance Manager in a smaller operation

Credit Control Collector Resume Examples & Samples

Make pro-active and professional collection calls. Send reminder emails to hotels regarding unpaid invoices
Analyse, understand and tackle reasons why hotels do not settle on time
Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship
Effectively cooperate with Market Managers in order to establish a strong Expedia Inc. team
Follow up with hotels on a recurring basis, building strong relationships
Possess ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collection targets
Minimum educational level: Diploma, 'A' Levels or equivalent
We are looking to hire a credit control collector with English Language proficiency
Detail-oriented, organized, efficient and have an ability to multi-task
Strong internet research skills

Team Lead Credit Control Italy Resume Examples & Samples

2 years of management experience necessary
3-5 years’ experience in Finance or related field preferred
Excellent English and Italian verbal and written communication skills (other European languages a plus)
Advanced communication and transversal management skills
Ability to work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors
Facilitate and practice security and confidentiality of information
Advance knowledge of Microsoft Office & SAP
Knowledge of audit and internal control issues
Organizational change management skills
Process development skills
Excellent teamwork skills

Credit Control Manager Resume Examples & Samples

High education
At least 3 years of the similar professional experience in the Holding structure
Fluent English (upper intermediate or advance)
Desire work and build up the process, ability to work hard, team spirit

Client Credit Control Resume Examples & Samples

Successful track record of delivery in front office technology
3+ years Project/Program Management and/or Development Management experience
5+ years Business Analysis experience (as a PM, BA or developer)
Experienced in requirements management (collecting, organizing and tracking)
Working knowledge of financial instruments, including forwards, swaps, and options
Strong Excel, PowerPoint, and Visio skills
Highly motivated self-starter, owning issues and driving through change
Excellent communicator, able to influence and build consensus within or across teams

Credit Control Team Leader Resume Examples & Samples

Enable team to achieve cash collection, DDO, outstanding debt and query log targets across the region, while supporting roll out of EI and MyAccount initiatives
Fully utilise and maintain the quality and integrity of all system data (Get Paid, Trust, Siebel Sap)
Consolidate monthly Regional Credit Control Report and any ad hoc reporting
Attend country debt review meetings and SOX reviews and allocate Credit Control staff across the region accordingly
An ability to influence clients (internal and external)
Solid relationship management skills
Understanding of the financial markets

Team Lead Credit Control Arabic Resume Examples & Samples

Excellent English and Arabic verbal and written communication skills (other European languages a plus)
Ability to recognize financial implications of business decisions and strategy
Organizational design and effectiveness knowledge
Technical decision making skills
Quality improvement skills
Good presentation and interpersonal skills
Interactions: Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Require the ability to change the thinking, mindset of or gain acceptance of others in sensitive situations

Interim Credit Control Manager Resume Examples & Samples

Management of the credit function, ensuring accurate reporting and management of the debtor position
Continuous review of all credit management policies and processes to ensure that the team are operating in the most productive and accurate manner possible
Production and review of KPIs for all aspects of the function
Ensure all ISO standards, SOX proecedures and local policies are continually adhered to, compliance with legislation, and the retention of audit evidences
Setting and review of customers’ credit limits and terms through appropriate financial analysis
Monitor and review the billing process to ensure it operates effectively and accurately
Ensure prompt cash collection and accurate cash flow forecasting
Understand the physical and system flow to carry out root cause analysis of queries and recommend corrective action for problematic situations affecting payment to achieve the best result for the Company
Manage escalated customer issues and legal proceedings, including the proposed of write-off of irrecoverable receivables
Build strong relationships with internal and external stakeholders to add value in the growth of the company
Leadership, motivation and development of a large Credit Control Team
Ensure credit control team are proficiently trained and kept up to date with the use and development of the ERP system
Monthly ledger reviews, annual performance reviews, recruitment and disciplinary
Ensure a professional and consistent level of customer service is delivered to both internal and external customers, in line with our Customer Charter

Booking Home Credit Control Specialist German Resume Examples & Samples

Fluent in both written and spoken English and German
Able to interact assertively
Ability to work independently as well as in a team – Strong team player

Credit Control Collector Resume Examples & Samples

Effective daily contact with NHS SBS Clients and debtors
Proactively review client debt reports
Proven experience of working as part of a Credit Control or Call Centre Team within either the NHS or private sector

Internship Credit Control Resume Examples & Samples

Be the owner of Key Performance Indicators like Collection of Current invoices, DSO, % received cash, within 30 days, 60 days and 90 days
Create Best Practice and share with Peers
Be a business partner with Partner Service team
Create an out of the box mind set to improve customer payment behavior
Ensure adherence to Company policies and applicable governmental regulations
Liaise with peers across the business to create successful roll outs
Ability to proactively drive the assigned projects and reach the preset objectives
Excellent verbal communication skills in native Chinese
Good time management and sense of prioritization
Ability to work independently as well as in a team
Good knowledge PC software applications
Excellent English verbal and written communication skills
Experience in hospitality industry or E-commerce businesses
Experience with credit management
Working in invoicing or AR related for at least a year,
Working with SAP or ERP system for at least a year

Credit Control Manager Resume Examples & Samples

Lead a team of Collection Specialists to execute their role in the KW process Manage Collections and Disputes
Responsible to travel to field locations to conduct receivable audits, provide education and development of field personnel, deliver presentations on receivable analysis, examine collection policies and processes for compliance, problem solve and recommend improvement opportunities
Assist with managing, directing and maintaining a professional collection infrastructure in accordance with KONE policies and procedures for receivables, payment terms, provisions, collection policies, retention management, asset protection management and process integrity
Eight to ten years of professional experience
A Bachelors degree in accounting, finance, economics or in a relevant field
Good level of English
Arabic speaker

Credit Control Specialist Resume Examples & Samples

Assure credit worthiness of potential customers (pre-tender) using credit rating reporting and past payment history for existing/recent customers
Maximize receivable cash flow through optimization, development and measurement of collection team
Analyze and implement continuous process improvements to optimize receivables via utilization of KW-process Manage Collections and Disputes, supported by KW-solutions
Assist regional/branch management with receivable goals and objectives, timely management reporting, project and customer risk analysis, and coordination of corrective action plans
Responsible for evaluation and interaction with 3rd party collections-
More than Four years of professional experience
Customer oriented

Credit Control Team Leader Resume Examples & Samples

Telephone contact with customers to establish receipt of invoices
Objective: 40 productive client telephone contacts per day
Establishing payment dates for invoices issued
Taking details of any queried items from customers in sufficient detail to enable passing to query team/sales teams for resolution
Escalation of queries to query resolution team
Provision of copy invoices and supporting documents (timesheets) upon request from customers
Corresponding with customers by email in relation to payment/invoicing/query related matters
Maintaining records on IT systems of conversations with customers in relation to payment expectations and queried items
Issuing of customer statements
Seeking details of customer payments where funds received without adequate remittance advices
Instructing the payment allocation team with supporting remittance advices once received
Issuing of final demand letters in line with company notification policy to relevant sales team
Ensuring customer relationships maintained
Target oriented
Customer focussed
Strong verbal and written communicator
Ability to build rapport with others
Calm in pressurised environmen
Must have siupervised a Credit Control Team in previous roles
Experience within recruitment industry desirable
Experience using SAP desirable

Credit Control Resume Examples & Samples

Collections or customer service environment experience
Demonstrable experience of delivering effective customer responses
PC Literacy, including Microsoft Office products
Analytical skills to reconcile accounts and prepare detailed statements

Junior Specialist, Credit Control Resume Examples & Samples

Regularly making contact with customers to ensure all relevant debts are managed necessary
Identify changes in invoices and propose action to avert indebtedness
Ensure that all transactions are compliant with Company’s policies
Handle disputed bills and negotiate payment within the agreed terms in Business Engagement Model (BEM)
Send out quarterly bills / monthly acts / monthly invoices upon client’s request
Chase overdue debt by telephone, mail & letters with agreed timescale (BEM)
Participation in quarterly bad debt provision discussion
Preparation of cash flow forecast of your client’s portfolio
To assist with the design and production of SOX reports and Revenue provision reports for management. To assist with special projects as and when required
Drive continuous improvements in terms of DSO, resolving Incomplete cash/unapplied receipts, aged >180 days debt and aged >180 days credit notes
Higher education - economic/ finance
Analytical mind-set
Ability to quickly become proficient end user of Get Paid and SAP and Order management systems like Siebel and salesforce.com
Native in Russian, English, written and verbal is a must
Computer literacy (MS Excel, Word, Power Point, SAP knowledge, 1S – will be advantage)
Ability to understand customer and revenue impact with credit control related activities
Knows when to escalate appropriately when involved in a process chain

Credit Control Team Leader Resume Examples & Samples

Manage all employees within the Credit Management Team, coaching and developing individuals in achieving their goals ensuring recognition and reward take place
Responsible for Staff Appraisals
Responsible for process documentation
Responsible for UKMEA Credit Policy and port of call for developing credit policies outside of UKMEA Remit
Working collaboratively with Project Managers & Directors, Practice & Commercial Leaders, CFO’s and the group Board to drive business results
Implementation and monitoring of KPI’s and SLA’s
Responsibility for overseeing job approvals
Responsibility of overseeing customer credit reports in order in order to minimise risk
Liaising with internal and external Solicitors on debt recovery, along with preparation of any supporting legal documentation for Court
Support the Finance Delivery Manager and Associate Director on monthly reporting and review of team efficiencies
Support the CFO in alternative regions delivering data and dashboards for review with their Finance Teams
Strive for process improvement opportunities
Responsible for write offs
Raveling to Arup offices within the UK to deliver presentations and workshops on process improvements. Hosting debt reduction task force meetings with Practice Leaders and Accountants on problematic debts
Head up audits from AR & Contact perspective
Assist in the testing and implementation of the AR function within JD Edwards
Knowledge and experience of using Microsoft Word and Excel (Intermediate & advanced user) packages
Experience of credit reports
Knowledge and experience of using ERP systems. Specific knowledge of Progression/JDE desirable
Awareness or experience of working in a Finance Shared Service Centre environment
Managerial experience essential, alongside ability to manage own time effectively and allocate team resources as appropriate
Excellent attention to detail and good organisation skills
Strong customer service focus and ability to communicate to all levels using the most appropriate method
Experience of being part of a systems/process implementation team

Booking Home Credit Control Specialist Portuguese Resume Examples & Samples

Our ideal Candidate will have excellent communication and problem-solving skills
Takes responsibility and ownership
Fluent in both written and spoken English and Portuguese
Knowledge of SAP is a plus

Credit Control Specialist Resume Examples & Samples

To implement the business unit's credit control process by ensuring accuracy and completeness of order release process in accordance with policies
To follow the credit blocked order and push order to release, lead to reach the sales increase
To make contribution for developing credit control procedures and draft implementation methods for daily work
To conduct daily or weekly regular reports according to business requirements for the achievement of business results
To conduct reconciliation with distributor and know customer's financial and related business information
To coordinate with Sales and Finance on credit control related issues to ensure the order-to-cash process run smoothly
To maintain an effective internal control environment in compliance with MDLZ policies and procedures and external requirements
To provide ad-hoc support to special projects and different business functions in their decision-making
Strong sense of responsibility and team spirit
SAP and good office skill is the bonus
Fluent spoken / written English

Credit Control Specialist Resume Examples & Samples

Collection: 80% (daily customer calls required)
Credit management: 20% (daily order releases and credit checks)
Commercial education
Experience in Accounts Receivables especially in debt collection
Experience in legal cases and insolvencies
Fluent in English and German, further knowledge in East European language (Hungarian, Romanian) advantageous

Credit Control Team Leader Resume Examples & Samples

Responsibility for a sub team within Credit Control; ensuring that all team members have clear objectives and know what is expected of them providing feedback on performance, through monthly 121s and developing the team to become world class
Setting of credit terms using information available, e.g. Graydons
Ensure customer set up and resulting transactions comply with VAT rules
Maximise cash collection through active customer management (via customer services, commercial team, agents or direct) and use of targets assigned to team
Co-ordinating the escalation of on-going problems
Liaising with the Customer Services and Commercial teams to resolve issues
Responsibility for effective reporting on overdue balances, showing action plans and achieving minimal overdues (5% of total balances)
Achieve 100% of cash collection targets
Reporting on unapplied cash
Calculating bad debt provision and recommending write offs where appropriate
Look for new ways of working and of streamlining activities; advocate change where change makes sense
Taking part in the recruitment process e.g. conducting interviews
Be a proven Credit Control Team Leader
Experienced in effectively working in a busy, fast-paced environment (ideally within a shared service centre environment)
Capable of working effectively under pressure
Solid Excel skills

French Credit Control & Collection Specialist Resume Examples & Samples

Excellent communication skills both written and verbal
Good numeracy & analytical skills
Fluency in French and English essential

German Credit Control & Collection Specialist Resume Examples & Samples

Educated to at least Certificate/Diploma level
Fluency in German and English essential
Previous exposure to a culturally diverse working environment
Shared Service Centre experience

Credit Collections / Credit Control Assistant Resume Examples & Samples

To support and liaise with the Advantage Collection Associates, Sales Teams, Customer Service, BPO partner, Supply Chain and General Ledger dealing with escalated customer issues
Contact past-due accounts in a courteous, business-like and professional manner and arrange for payment of all past- due invoices
Maintain an organised follow- up schedule so that an overdue account is contacted
Maintain appropriate comments in the system of all customer requirements, collection action taken, payments received, promises made etc
Understand and manage customer invoice requirements including EDI and consolidated invoicing
Maintain communication with sales and customer care to fully answer all customer queries including customer set-up issues
Upon request provide customers with copies of invoices/statements
After exhausting all collection techniques and problem resolution, recommend accounts that are deemed to be un-collectable within the front end collection cycle and refer to the pre-legal process
Undertake administrative tasks as required
Answer incoming and return customer telephone calls promptly and professionally
Demonstrates a commitment to the process of continuous improvement, proposing and implementing process changes, identifying and responding actively to the needs of all customers
Organise and focus team actions on the top ten customers as advised by the Team Leader
Deal with audit queries as required
Credit control experience
SAP Experience
Advanced Excel (V Look Ups, Pivot Tables) and Word skills
Good standard of general Education, including numeracy, written and spoken English language
Eye for detail
Excellent telephone manner
Ability to handle difficult callers
Good knowledge of accounting controls
Team Player with a positive proactive approach
Demonstrates effective communication

Credit Control Team Leader Resume Examples & Samples

Day to day management of a team responsible for the collection of company trade debt
Monitor KPI’s/SLA’s set for the team and provide support to meet these performance requirements, both qualitative and quantitative
Perform monthly 1:1’s and follow company performance appraisal cycle for each team member
Monitor processes within the credit control department, such as client refunds, contras, Premium Finance management, maintenance of cash and PPO ledgers
Train and develop team members to provide them with relevant skills to undertake their assigned tasks and to allow them to develop
Identify areas for development and propose changes to management, ensuring effective controls are in place
Manage reporting of credit control data within your team and liaise internally and with the business where necessary by taking part in branch calls/meetings to resolve any bad debt issues
Liaise with internal staff to ensure we are operating within AJG policies & procedures, and any external regulations on all items
Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Whistle Blowing, Treating Customers Fairly
Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business
Good understanding and working knowledge of Microsoft Excel
Knowledge of insurance products preferable but not essential
Previous experience working in Financial Services management, insurance preferable but not essential
Experience of managing a team
Ability to prioritise workload and plan ahead
Experience of operating to strict deadlines
Eligibility to work in the UK

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Credit Control Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

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15 Credit Control resume templates

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