Credit Services Resume Samples

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KG
K Glover
Kelvin
Glover
11765 Kuphal Track
Philadelphia
PA
+1 (555) 393 7056
11765 Kuphal Track
Philadelphia
PA
Phone
p +1 (555) 393 7056
Experience Experience
Philadelphia, PA
Rep Credit & Acct Services
Philadelphia, PA
Rolfson and Sons
Philadelphia, PA
Rep Credit & Acct Services
  • Performs various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
  • Issues workflows from customer service or agency issues
  • Arranges for debt repayment or establishes repayment schedule based on customers' financial situation
  • Arranges for debt repayment or establishes repayment schedule based on
  • Receives payments and posts amounts paid to customer accounts
  • Issues daily reports on the status of delinquent accounts and tracks collection efforts
  • Contacts customers with delinquent accounts and attempts to determine reason for overdue payment
Dallas, TX
Credit Services Manager
Dallas, TX
Macejkovic LLC
Dallas, TX
Credit Services Manager
  • Drive continuous improvement and efficiency of the Credit Services team against established metrics
  • Drives the adoption of and encourages others to adopt new methods or technologies that add value or improve performance, related to Stores Credit
  • Provide final daily approval on credit issues
  • Monitor and assess customer credit risk in support of increasing revenue, balancing customer goodwill while minimizing financial risk to Wayne Farms due to poor customer credit
  • Manages Stores budget and adhering to financial and SOX policies and procedures
  • Provide leadership and sound decision making to resolve customer credit issues presented daily by Credit Services team
  • Determine work flow assignments across Credit Services team
present
Los Angeles, CA
Specialist Global Transaction Services Credit Card Services
Los Angeles, CA
Waelchi, Koepp and Kautzer
present
Los Angeles, CA
Specialist Global Transaction Services Credit Card Services
present
  • Executes end to end process to support GTS mission and vision
  • Executes against key performance indicators that drive continuous improvement and staff performance
  • Ensures adherence to GTS procedures and guidelines supporting internal and external control environments
  • Other tasks as assigned by GTS Management
  • Contribute to the implementation and continuous improvement of GTS processes to support Shared Services Organization functions in a highly complex global environment
  • Participate in the execution of business processes and delivery of services to internal and external customers that support the vision and strategy of the GTS and the company’s strategic business plans
  • Foster an environment of collaboration in pursuit of common GTS and business goals
Education Education
Bachelor’s Degree in Personal Integrity
Bachelor’s Degree in Personal Integrity
Hofstra University
Bachelor’s Degree in Personal Integrity
Skills Skills
  • Excellent attention to detail, good communication and organizational skills
  • Excellent verbal and written communication skills. Ability to compose correspondence
  • Demonstrated team attitude, solid organizational skills, and ability to multitask
  • Excellent written and verbal communication skills, with the ability to compose correspondence
  • Working knowledge of SAP Receivables
  • Ability to understand and apply accounting policies and procedures related to Credit/Accounts Receivable
  • Excellent organizational skills, with precise attention to detail
  • Ability to coach others and develop their knowledge and skills
  • High work capacity, dependable, results oriented and strong sense of urgency
  • Ability to effectively analyze various types of financial information and reach sound conclusions
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15 Credit Services resume templates

1

AVP Digital Segments Canadian Credit Cards & Merchant Services Resume Examples & Samples

  • Partner with key Investing business leaders to bring digital channel thought leadership and help drive business results by supporting LOB growth and service strategies
  • Ownership of the sales and servicing platforms for MBNA and CUETS; this includes the day to day management as well as the deployment of new capabilities that align to the strategic direction of the two portfolios
  • Develop and define a differentiated, consistent, continually improving customer experience for the channel, aligned with overall channel strategy, integrated customer strategy and business strategies for the business segment. Ensure that the digital channel customer experience aligns to the TDBFG customer experience and aligns with the vision of NACC&MS and the retail bank (TDCT) when appropriate
  • In conjunction with business and internal partners, develop and own the Investing digital business plan, develop business metrics and reporting to demonstrate the value delivered by the digital channel
  • Deliver a continuous stream of positive change to the Canadian NACC&MS digital properties while also aligning with TD’s Risk Appetite
  • Define and own delivery of digital Key Performance Indicators (KPIs) and be accountable for delivering results against these metrics. This include Financial results (revenue, cost controls, cost savings), Customer Engagement results, and Customer Experience metrics, among others
  • Represent the voice of the business within the digital channel and translate strategies into measurable goals and initiatives and collaborate with other senior leaders in the channel and elsewhere to provide management information measuring progress against strategic objectives for the business
  • Build for the future and provide people leadership; oversee people plans and strategies to attract, motivate and retain a highly diverse, qualified and engaged human resource base to fulfill current and future business needs
  • Demonstrate effective change management leadership, take an active role in facilitating and supporting change and an expert ability to deal with ambiguity
  • Leverage deep subject matter expertise and be known for providing creative thought leadership while also listening and engaging others to provide input in the shaping of that vision
  • Ensure risk issues are identified, mitigated and reported per enterprise policy / guidelines and ensure appropriate escalation processes are followed. Ensures that business operations are in compliance with applicable internal and external requirement
2

Specialist Global Transaction Services Credit Card Services Resume Examples & Samples

  • Executes end to end process to support GTS mission and vision
  • Executes against key performance indicators that drive continuous improvement and staff performance
  • Other tasks as assigned by GTS Management
  • Participate in the execution of business processes and delivery of services to internal and external customers that support the vision and strategy of the GTS and the company’s strategic business plans
  • Foster an environment of collaboration in pursuit of common GTS and business goals
  • Inspires, motivates and shares knowledge with others
  • Encourage and facilitate cooperation within the organization and with global customer groups; fosters commitment, team spirit, pride and trust
  • Express technical and business concepts, ideas, opinions and conclusions so that others understand or are persuaded to act
  • Responsible for providing service and executing end to end processes as well as coordination and continuous improvement of current business processes within the assigned functional area of the GTS organization
  • Multi-lingual preferred
3

Credit Services Team Lead Resume Examples & Samples

  • 3 years or more recent management experience with 6 or more direct reports
  • Prior experience in Commercial Lending (administration, commercial loan system processing)
  • Strong motivator with a proven track record of coaching and developing employees
  • Effective in employee engagement activities
  • Able to manage staffing levels to the volume of production and meet daily processing requirements
  • Leads employees to exceed client expectations, making it simple for them to do business with our company and delivering with speed and accuracy
  • Tactical execution coupled with conceptual thinking – results oriented
  • Ability to identify and mitigate risk
  • Aggressively monitor exceptions (processing, reconciliation, past dues, client and business partner escalations, etc.) to ensure results are resolved timely and within established tolerance levels
  • Quick learner with aptitude and ability to adjust to change
  • Strong analytical skills – ability to focus on details, identify issues, respond quickly to urgent or emergency situations, prioritize quickly and recommend solutions
  • Highly organized and able to manage multiple priorities
  • Excellent verbal and written communication skills; able to target messaging to different audiences
  • Intermediate proficiency in Microsoft Excel, PowerPoint and SharePoint; experience with commercial loan systems
4

Credit Services Rep Resume Examples & Samples

  • Loan documentation experience
  • Experience with Microsoft Excel
  • Must be an effective communicator
5

Credit Services Rep Resume Examples & Samples

  • Solid technical skills with Excel, SharePoint, Access
  • ACBS/Loan IQ experience
  • Ability to interpret complex credit agreement for terms and conditions
  • Must have prior Customer Service experience
  • Background in Loan Markets & Secondary Loan Trading is preferable
6

Credit Union Member Services Resume Examples & Samples

  • Performs routine member transactions, including deposits, withdrawals, loan payments, transfers, loan disbursements and loan closings, check cashing, sales of travelers checks and Visa gift cards and other products and services as they are added
  • Becomes knowledgeable about all of the CU member services and policies
  • Provides routine information to members on services and policies
  • Handles incoming calls, responds to member requests and problems and directs them to the proper person for assistance
  • Opens new accounts and processes paperwork for checking accounts, term share certificate accounts, direct deposit, payroll deduction, ATM/Debit cards, and check reorders
  • Some experience working with the public
7

Head Of Credit Services Resume Examples & Samples

  • The role reports to the Head of Operations in Canada, with a functional line to the Global Head of Credit Services
  • Extensive experience in Credit Services and Risk Management, including strong operational control capabilities, a proven track record in delivery, exposure in at least two key markets and a broad understanding of CMB business lines
  • Planning, organizing and commercial skills, including strong financial management capabilities
  • Capacity to operate well across cultures and in culturally diverse work environments
  • Relationship management, program, change and project management skills
  • Communication, presentation and influencing skills
  • Experience of creating, leading and motivating large cross culture, virtual and global teams
8

Credit Services Manager Resume Examples & Samples

  • Degree in Finance or Business-related field required
  • 7+ years’ experience in credit and collections
  • 5+ years managerial experience in Credit & Collections & a Shared Service environment
  • Excellent communication skills, strong customer relationships, leadership skills and team building competencies
  • Proven experience pursuing tasks with energy, drive and follow through, especially in the face of resistance or setbacks
  • Understanding requirements of managing the performance & resources of a functional team
  • Ability to analyze needs through soliciting, evaluating & acting upon feedback
  • Willing to tackle the unknown & seek out collaboration from peers and co-workers
  • Adaptable with an ability to change direction and priorities if required
  • Enthusiastic, persistent, and persuasive
  • Excellent attention to detail, good communication and organizational skills
  • Knowledge of basic accounting principles are required
  • Experience with SAP and FSCM, is an advantage
  • Integrity & Trust
  • Drive for Results
  • Functional Technical skills
  • Interpersonal Relationship
  • Cross cultural respect
  • Clear Thinking
  • Driven to Win
  • Inspires Other
  • Executes
  • Compliance & Integrity
  • External Focus
9

Credit Services Rep Resume Examples & Samples

  • Proficient in data analytics
  • Strong relationship building skills
  • Proactively anticipates problems and executes solutions
  • Comfortable interacting with multiple levels in the organization
  • Communicates easily and effectively
  • Manages and tracks detail volume in a rapidly changing environment
  • Able to balance multiple and competing priorities
  • Collaborates across teams, including business management
  • Appropriately handles sensitive and confidential information
  • Proficient in MS office tools
  • Ability to work independently and part of a team
  • Bachelor Degree or equivalent work experience
  • Knowledge or background in asset based or real estate construction lending
  • Ability to read and interpret legal documents
  • Loan Documentation Review Experience
10

Credit & Lending Services Admin Resume Examples & Samples

  • Understanding of credit functions, credit operations and associated administrative duties, with practical knowledge of credit admin tasks
  • Good basic knowledge of regulatory requirements around credit and private banking
  • Basic understanding of Private Banking Front and Support areas
  • A disciplined and systematic approach to duties, oriented towards process and procedures
  • Understanding of the Private Banking IT environment
  • Client service oriented with regard to internal customers
  • Experience with MS Office Products including Word and Excel
11

Credit Services Manager Resume Examples & Samples

  • Monitor and assess customer credit risk in support of increasing revenue, balancing customer goodwill while minimizing financial risk to Wayne Farms due to poor customer credit
  • Analyze and review monthly & quarter-end Accounts Receivable (A/R) reports, to determine need for focus on over-60, DSO, open receivables, etc
  • Monitor, record, analyze and report on activities, trends, and results making recommendations to Senior Management related to A/R and Credit activities
  • Provide final daily approval on credit issues
  • Provide direction to Accounts Receivable/Credit teams, as they complete daily transactions
  • Make hold release decisions
  • Drive continuous improvement and efficiency of the Credit Services team against established metrics
  • Provide leadership and sound decision making to resolve customer credit issues presented daily by Credit Services team
  • Determine work flow assignments across Credit Services team
  • Identify and arrange training and cross-training needed for team members
  • Periodically travel with Sales Managers to customer locations for credit assessments
  • Serve as key contact for Corporate Legal on documentation needed with bankruptcy claims
  • Contract and hire outside third party collections agencies when required
  • Attend external quarterly industry credit meetings
  • Ensure strict confidentiality of financial records
  • Perform other special projects and duties as assigned
  • Supervise 1 – 2 Supervisors directly, and 6 – 7 Clerks and Coordinators indirectly
  • This is a Leader of People position with required competencies: Sizing up People, Delegation, Planning, Customer Focus and Conflict Management
  • Bachelor’s Degree in Accounting, Finance or related discipline from an accredited institution
  • 5 years’ relevant credit, collection or customer service experience
  • 1 year supervisory experience
  • 10+ years’ relevant credit, collection or customer service experience
  • Experience within food or poultry manufacturing environment
  • Demonstrated strong understanding of credit process
  • Demonstrated leadership experience in guiding teams for continually improved performance, while instilling culture of personal accountability
  • Demonstrated strong customer focus, both internally and externally
  • Demonstrated ability to consider internal and external interests, ensuring company and customer needs are balanced
  • Demonstrated team attitude, solid organizational skills, and ability to multitask
  • Excellent verbal and written communication skills. Ability to compose correspondence
  • Skilled use of PC, Microsoft, and other in-house applications such as Adage accounting software
  • Excellent written and verbal communication skills, with the ability to compose correspondence
  • Demonstrated ability to handle sensitive and confidential information
  • High level of interpersonal skills
  • High work capacity, dependable, results oriented and strong sense of urgency
  • Excellent organizational skills, with precise attention to detail
  • Demonstrated sound work ethic, high degree of personal integrity, honesty and moral character
  • Critical thinking skills in standardized situations as well as non-routine problems
  • Ability to manage multiple tasks and projects simultaneously and prioritize work accordingly
12

Credit Services Rep Resume Examples & Samples

  • Customer service representative responsible for a dedicated portfolio of asset based loan facilities
  • Process, analyze and evaluate daily client activity, monitor the receipt of client reports, review the content for irregularities and/or discrepancies and follow up with the client and Loan Officer
  • Reconcile client Accounts Receivable agings, perform ineligible calculations for Accounts Receivable and Inventory collateral accurately, timely and in compliance with Loan Servicing Standards
  • Process loan and collateral transactions
  • Monitor Libor loans
  • Reconcile Letter of Credit Information with detail
  • Reconcile interest and fees with maturity and due dates
  • Prepare/verify Participation principal, interest and fee settlements
  • Review loan documentation
  • Perform assigned functions/tasks within the team
  • Asset Based Lending experience
  • Commercial credit fulfillment, servicing, operations or lending experience
  • Four (4) year College Degree (college level accounting courses) or 3 to 4 years related experience, or equivalent
13

Rep Credit & Acct Services Resume Examples & Samples

  • Performs various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
  • Handles bankruptcy programs
  • Processes and schedules soft no-pays
  • Issues workflows from customer service or agency issues
14

Credit Services Manager Resume Examples & Samples

  • MA BA degree in Social Science Divisions from a reputable university, preferably graduated from one of the Economics , BA etc related departments
  • Min 6 years of experience in related field of finance departments
  • Excellent command of both written and spoken English,
  • Excellent knowledge of MS Office Family , especially in Excel
  • SAP usage
15

Credit Services Rep Resume Examples & Samples

  • Experience reading and interpreting Legal Documentation such as Loan and Security Agreements
  • Problem solving and analytical thinking
  • Work independently
  • Accountable, takes ownership
  • Commercial Credit, Fulfillment, Servicing, Operations, or Lending experience
  • Degree in Finance or Accounting
16

Credit & A / R Services Resume Examples & Samples

  • Must understand what a proof of delivery is
  • Excellent communication skills and phone etiquitte
  • Strong organization skills and ability to prioritze tasks
  • Detail orientated and have a strong desire for customer focus
  • Self-starter with ability to work independently or in a team environment
  • Working knowledge of Microsoft Word, Excel, and Adobe
  • SAP knowledge is desirable, but not required
  • E-mail and internet experience a must
  • Movement of boxed files may be required
17

Team Lead-credit Services Resume Examples & Samples

  • Supports GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals
  • Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff
  • 2-4 years in Retail Sales / Supervision experience is a plus
18

VP Credit Services Manager Resume Examples & Samples

  • Works with management and owners on Sarbanes-Oxley (SOX) control requirements to ensure adequate controls are in place, updated as needed, levels of review are identified and put in place and helps prepare for audits, etc
  • Ensure policies, procedures and controls are reviewed and make recommendations for changes to ensure they are aligned with current practices
  • Works with management to identify opportunities to increase accuracy, optimize resources and improve workflow
  • Complete analysis of transactional information to identify risks and trends as it relates to customer impact, financial and compliance risk
  • Manages tracking and resolution of data quality and other issues
  • Participate on projects as they relate to process improvement, regulatory changes, system enhancements, or changes to business practices
  • Participate in mergers and other system integrations
  • Credit - Knowledge of one or more of the following: commercial and consumer credit regulations, policies, and procedures
  • Loan Documentation – Ability to read and interpret commercial loan documents and a solid understanding of loan/ banking terms
  • Operational/Regulations Processes - Knowledge organization’s policies, regulations, objectives, and initiatives according to the job’s responsibilities. Ability to establish, conduct and track (audit) operational processes properly, and implement changes
  • Project Management - Knowledge of project coordination, identification of business needs, work plan, team management and status reports. Identify risks/issues affecting project work progress and recommend solutions
  • Risk/Compliance - Knowledge of Sarbanes-Oxley (SOX) regulations including auditing processes and procedures and knowledge of all applicable local and federal laws and regulations
  • 20170517
19

Credit Services Manager Resume Examples & Samples

  • Bachelor’s degree in finance/accounting or related field of study required
  • Minimum of 8+ years of financial and/or credit experience
  • Ability to travel 20% domestically and internationally
  • Ability to coach others and develop their knowledge and skills
  • Ability to give clear feedback on performance and areas of developmental need
  • Ability to understand and apply accounting policies and procedures related to Credit/Accounts Receivable
  • Ability to effectively communicate and interact with all levels of the business unit management to achieve the best possible results
  • An effective communicator, forceful when necessary yet tactfully persuasive
  • Ability to lead and conduct financial and credit related meetings with senior SBU management and external customers
  • Ability to effectively negotiate with customers in a high stress environment
  • Strong excel and data analysis skills
  • Working knowledge of SAP Receivables
  • Experience working with commercial collection regulations and mechanics lien laws
  • Retail Credit Experience
20

Credit Services Rep Resume Examples & Samples

  • Customer Focus
  • Analytical, Conceptual Thinking
  • Information Seeking (goes beyond questions that are routine or required in the job)
  • Ability to identify and escalate risk
  • Accountable, Takes Ownership
  • Highly Accurate
  • Quick learner with aptitude and ability to adjust to a dynamic technological environment
  • Excellent communicator both oral and written
  • Excellent organization
  • Excellent time management
21

Enrollment Services Credit Eval Asst Resume Examples & Samples

  • Analyzes student applicant material including re-calculation of grade point average (GPA) from applicant's transfer institution(s); determines admissibility of applicant to non-restricted majors according to published standards; collaborates with Admissions Officers regarding applicants
  • Assists in the evaluation process of establishing course equivalencies and the assignment of appropriate MSU credit for transfer and currently enrolled students; creates appropriate SIS screens to reflect admission status, projected credits and previous college history audit; and posts transfer credit equivalencies to SIS creating MSU student academic record
  • Assesses authenticity and recognition of accreditation status held by domestic and international institutions
  • Provides technical support to academic units regarding the applicability of transferred courses toward the completion of University graduation requirements
  • Updates the MSU Credit Transfer System with course equivalency additions/changes/deletions, which appear on the MSU World Wide Web site; maintains permanent files for decisions determined
  • This position requires, or will require prior to the completion of the probationary period: knowledge of basic personal computer terminology and operations, and the ability to use e-mail and the Internet
22

FSG Credit Managed Services Offering Manager Resume Examples & Samples

  • Proposal Financial Costing/Pricing responses
  • Document formal responses to client/prospect queries about CGI Managed Services
  • General to detailed knowledge of CGI Hosting and Managed Services
  • Strong Client facing presentation skills / RFP responses
  • Ability to quickly dive into complex financial models and MS Excel spreadsheets
  • Strong Financial Acumen and aptitude
  • Strong attention to details to build accurate costing models
  • Would work closely with Business Developers, Capture Leads, Production Platform, and Subject Matter Experts team members to define and refine deal requirements
  • Would need ability to build network to understand when to reach out to other areas of support such as application support and Services Delivery Managers
  • Would need to dig into and understand how CGI performs service delivery
  • MS Excel - 5+ years
  • Client Presentation Skills - 5+ years
  • CGI Managed Services - 5+ years
  • Travel: 25%
  • Financial Management
  • Microsoft Excel
23

Credit Card Services Specialist Resume Examples & Samples

  • Acts as the primary point of contact for internal MB staff as it relates to MB Credit Card customers with basic to complex customer service requests responding within established service levels
  • Performs account research and analysis as needed
  • Completes maintenance on consumer/business credit card accounts in the processor’s system per established procedures
  • Acts as subject matter expert on operational components for consumer/business credit cards, including new account set up and all maintenance
  • Performs quality control processes for accurate onboarding
  • Generates/analyzes program reports on a daily basis to ensure optimal performance
  • Keeps current on market trends and competitive information
  • Participates in projects such as client onboarding or conversion, system maintenance or release testing and new functionality roll out
  • Understands and complies with all Bank policies and procedures, and federal and state laws and regulations pertinent to this position; stays informed and shares updates on changes with management. Required to successfully complete all required Compliance training
  • Continuously supports the Bank’s Mission Statement and Core Values
  • This position has no direct supervisory responsibilities but may be asked to lead the work of others including, but not limited to, guiding, coaching, mentoring, and training newer/less experienced team members
  • Customer Service - Highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers
  • Finance & Accounting - Basic knowledge of accounting principles, bank accounting and general ledgers, operating procedures within accounting/finance area, applicable laws, regulations and practices, financial markets, financial analysis, and reporting of financial data
  • Strong Fluency as user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
  • Accurately inputs information into and retrieves from the computer
  • Thorough knowledge of software applications applicable to position/business unit
  • Quickly learns and achieves proficiency in new software applications as needed
  • Acts as subject matter expert and provides training, troubleshooting and other support for software applications managed by business unit (i.e. Core Processor)
  • Identifies and resolves problems
  • Demonstrates attention to detail
  • Demonstrates strong math aptitude
  • Identifies opportunities to increase accuracy and optimize resources
  • Produces unambiguous, comprehensive and accurate interpretations
  • Presents organized and thorough information and data appropriate for intended audience
  • Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
  • Demonstrates follow-up skills
  • Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
  • The employee is frequently required to stand; walk; sit
  • Must be able to lift / carry 10 pounds
  • Spends most of day on phone
  • 20170627
24

Credit Services Resume Examples & Samples

  • Provide superior support to customers, retail stores, dealers and other company departments by providing requested information or workable solutions to customer account, billing, bankruptcy, credit granting and/or litigation matters in a timely and courteous manner
  • Evaluate, research, and validate requests for customer account adjustments. Make necessary and accurate adjustments to accounts in accordance with company and departmental policies
  • Post payments to customer accounts following established payment acceptance policy
  • Process litigation and repossession requests and communicate status to stores
  • Process bankruptcy dismissals or discharges
  • Review and transfer or flag accounts as needed according to policy and procedure
  • Prepare and mail various letters including but not limited to: bad check, collections, FOI, audits and general response letters
  • Prepare account audits and mail, fax or email to appropriate party
  • High school diploma / GED
  • Minimum two years applicable administrative, billing, customer service an/or collections experience
  • Ability to communicate effectively with management, courts, outside attorneys, customers and personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner
  • Strong computer skills to include Microsoft Office
  • Ability to read, analyze, and interpret general business periodicals, professional journals, procedures or governmental regulations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
  • Strong analytical skills, problem solving and decision making abilities
  • Effective time management skills and the ability to multi-task
25

SBA Credit Services Manager Resume Examples & Samples

  • Maintains existing SBA business client account and is the touchpoint for inquires which include client contact, servicing and answering questions or routing questions to the correct party and performing tasks such as transfer funds, quote payoffs, research payments, for SBA clients
  • Maintains credit files for assigned business affairs
  • Facilitates SBA business loan requests from application through information assembly, and credit evaluation/underwriting to loan closing. Must authenticate all loan documentation and follow-up with all necessary trailing documentation and present credit recommendations to final approver
  • Accountable for collections, maturing loans and gathering of financials and completion of analysis to complete credit memos
  • Coordinates the completion of spreads for SBA/USDA business relationships submitted to the department
  • Prepares checklists and appropriate documents for submission to the SBA processing center
  • Develops relationships with staff for support and servicing needs of the clients within the portfolio
  • Assists with analysis/design of new business services SBA products
  • Monitors and tracks SOP changes to safeguard the SBA portfolio requests are in compliance
  • Identifies difficulties with accounts based on analysis, and recommends solutions to the appropriate approval level
  • Accountable for managing the SBA matured loan renewal methods, past due accounts and monitoring the weekly past due report
  • Advances relationships with owners of assigned accounts; may be required to call on clients if the relationship necessitates a visit
  • Works with clients and internal staff to work SBA loan exceptions on existing business services accounts; follows up as needed to safeguard necessary documents are completed
  • Reviews credit files for both internal and external audits; provides support on credit file analysis and review of documents
  • Assists with special asset issues
  • Outstanding knowledge base with commercial real estate loans, all collateral types, and proper decision making techniques, including minimum acquaintance of SBA/USDA and government supported lending programs
  • Acquaintance with conventional small business lending programs
  • Exposure with federal and state lending regulations governing commercial lending
  • Must have the capacity to analyze tax returns and financial data to make sound credit recommendations
  • Outstanding communication skills in English, both verbal and written
  • Capacity to understand all business processes within the credit union
  • Be detail oriented, with Outstanding time management and organizational skills
  • Robust PC skills, with intermediate acquaintance of MS Excel and Word
  • Bachelor’s degree or equivalent experience in Business, Finance, or associated field required
  • Minimum of 8 years’ financial analysis back ground of both business and personal tax returns that include completion of credit analysis of financial statements for C Corps, S Corps, LLC and other small business structures
  • 5 or more years’ experience in small business banking, with experience in sales and underwriting loans for small and medium sized businesses. This knowledge includes analyzing business financial statements, structuring business loan requests, and generating business loan documentation