Credit & Collection Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the credit & collection job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

C Herzog

Cletus

Herzog

83634 Lester Junction

Los Angeles

+1 (555) 977 6255

83634 Lester Junction

Los Angeles

Phone

p +1 (555) 977 6255

Experience Experience

Chicago, IL

Credit Collection Specialist

Chicago, IL

Walker, Ryan and Sipes

Chicago, IL

Credit Collection Specialist

Perform credit servicing calls whilst delivering the first class customer service
Achieve specific performance targets based on call monitoring scores, effectiveness of outstanding balances collected, and daily volume handled / productivity
Negotiate, collect and perform credit control on credit risk accounts in adhere with ICSSRM policy and procedures
Effectively negotiate with a customer focused mind-set, and discuss alternate payment arrangements and repayment plans for customers in financial difficulty
Collection of outstanding debt from across EMEA customer base
Collection of outstanding debt from across the Spanish and Portuguese customer base in Spanish and English
Cash allocation, credit note and debit note processing to customer account

Dallas, TX

Credit / Collection Specialist

Dallas, TX

Bednar and Sons

Dallas, TX

Credit / Collection Specialist

Identifies ways to streamline and/or improve work processes
Responsible for creating & updating standard operating procedures for work tasks
Credit line reviews, customer service, account aging management, administration, operational controls, delinquent account collection, payment management and processing
Monitor performance of customer portfolio
Recognize, research, reconcile, identify and work with various departments and external customers to resolve quote to cash transactional problems within an environment with technically complex OTC processes including but not limited to ERS, EDI, VMI/CMI/Consignment and customer portals
Provide sound judgment and decision making to daily order release decisions within guidelines for this position based on our Controls Policy and Procedure manual
Provide support to the Laird FSSC Cash application team in Europe by working closely with customers to obtain and share accurate timely customer remittance information

present

Philadelphia, PA

Credit & Collection Specialist

Philadelphia, PA

Gleichner-Mann

present

Philadelphia, PA

Credit & Collection Specialist

present

Communicates with management on the progress of sales team performance, status of accounts and industry trends
Communicates with internal customers and partners within and outside the finance department to provide status updates and requests for information
Performs various routine duties, such as running weekly aging reports
Support Credit manager in day to day operation and Projects
Provides a high level of customer service to all transactional and relationship customers through incoming/outgoing phone calls and personal visits
Strong knowledge of business processes and workflow
Follow the policies, procedures, and strategies set forth by Management

Education Education

Bachelor’s Degree in Accounting

Pepperdine University

Bachelor’s Degree in Accounting

Skills Skills

Excellent verbal communication, demonstrated ability to deal tactfully and diplomatically with customers and staff. Pleasant phone voice/manner
Ability to build solid working relationships across functions areas
Able to work efficiently and accurately in an atmosphere of frequent interruption and has the ability to multi task
Ability to influence others while maintaining a working relationship
Knowledge of accounting principles and procedures
Strong telephone and communication skills
Strong customer service orientation
Strong interpersonal and negotiation skills
Proficient PC skills
Able to establish and maintain cooperative relationship with customers and employees

Create a Resume in Minutes

15 Credit & Collection resume templates

Read our complete resume writing guides

Credit & Collection Specialist Resume Examples & Samples

Support Credit manager in day to day operation and Projects
Maintenance of credit control manuals and policies
Support, streamline and optimize OTC process across the region
Support stakeholders with input for accruals
Support monthly reconciliation
Prepare and coordinate Commission and Rebate pay-out
Control and maintain Company's Commission and Rebate policy
Key user for AR tools
Develop, implement, and monitor training programs within the OTC organization
Train OTC team on new system functionalities and tools
Strong knowledge of business processes and workflow
Flexible and goal oriented

Credit Collection Senior KAM Specialist Resume Examples & Samples

Control and accounting records of payments from customers
Reconciliation of accounts receivables
Strong Negociation skills
Efficiently communicate with all key interfaces
Committed to continuous improvement in the everyday work
Support special projects
Ensure continued control of the operation, through the strict implementation of all policies and procedures for account receivables and credit risk management
University degree in business administration, accounting or economy
Knowledge of credit risk management

Credit & Collection Specialist Resume Examples & Samples

Reviews, analyzes and makes decisions on credit worthiness for all levels of advertising customers
Collects on past due accounts, negotiates payment arrangements and resolves customer disputes while maintaining team and department delinquency standards
Reconciles customer accounts and initiates credits/adjustments where needed to ensure accurate billing
Provides a high level of customer service to all transactional and relationship customers through incoming/outgoing phone calls and personal visits
Acts as the finance representative on sales teams providing support on revenue generating activities and reviewing account documentation for accuracy
Communicates with management on the progress of sales team performance, status of accounts and industry trends
Prepares correspondence and updates account records as needed
Meet with clients to discuss account status and review account reconciliations, which could occur at the client site

Credit & Collection Specialist Resume Examples & Samples

Coordinates cross-functional meetings to resolve National Mass Merchant disputes
Analyzes monthly aging reports and reviews accounts daily to determine priorities
Verifies, processes and resolves customer financial claims with regards to approximately $45 million in TaylorMade adidas Golf business (written and phone)
Processes, maintains, researches and monitors all documentation supporting the receipt, delivery, and dispersal of customer credit and collection data
Researches noncurrent monthly outstanding items; review status of delinquent accounts and track collection efforts
Prepares correspondence on delinquent accounts requiring special handling
Initiates and request tracers on accounts according to established procedures
Researches disputed delinquent account balances. Correct any errors including misapplied payments, reversing late charges, overpayments, charge backs etc
Initiates appropriate follow-up with accounts and internal department and prepare paperwork as necessary
Operate computer utilizing software including Microsoft Office, Oracle financials, Get Paid, Comfil and Business Objects
Operate various office equipment including calculator, copier, and fax machine
Initiates calls to National Mass Merchant Acounts Payable personnel in a systematic rotation and works towards consistent reconciliation and issue resolution. This may involve spearheading short and long term process improvement campaigns to maintain the integrity of our vendor compliance agreements
Performs other related duties as assigned by Supervisor
Bachelor Degree
Minimum 1 - 3 years previous commercial collection experience
Experience with a high volume of customer deductions
Strong Microsoft Excel skills
Excellent verbal communication, demonstrated ability to deal tactfully and diplomatically with customers and staff. Pleasant phone voice/manner
Able to establish and maintain cooperative relationship with customers and employees
Effective listening skills; able to recognize and direct customer’s needs
Able to work efficiently and accurately in an atmosphere of frequent interruption and has the ability to multi task
Familiarity with general office machines such as computer, calculator, microfiche, copier etc
Requires knowledge of the field of assignment sufficient to perform thoroughly and accurately the full scope of responsibility as illustrated above

Credit & Collection Rep Resume Examples & Samples

Responsible for the timely collection & reconciliation of all open items on accounts within assigned portfolio
Maintain aging of assigned portfolio within department requirements
Coordinate with Customer Service, AR and all cross function teams to resolve chargebacks, disputes & reconciliations
Identify problem accounts/situations and recommend a course of action to Management
Adhere to corporate/department policies & procedures & meet/exceed assigned goals
Assist with special projects & miscellaneous duties as required
Maximize systems & technology to improve efficiencies & deliver results
Work under minimum supervision. Reports to Collection Supervisor
High School Diploma or equivalent; Additional education or experience preferred
Credit/Collection experience preferred
Able to perform in a high volume, high pressure and multi-task environment
Proficient in Word, Excel & basic computer skills
Strong oral & written skills

Credit & Collection Specialist With French Resume Examples & Samples

Analysing the credit of investment operations
Monitoring of accounts receivables from those markets, as well as updating their situation, payments, etc
Supporting and collaborating with the commercial area, Customer Service and sales agents

Credit / Collection Specialist Resume Examples & Samples

Customer facing, sale day administration including registration, problem resolution and payment processing
Credit line reviews, customer service, account aging management, administration, operational controls, delinquent account collection, payment management and processing
Conduct customer credit reviews and make recommendations for appropriate payment plan (i.e. UCL, check, cash, floorplan)
Review and monitor outstanding debt for payment term compliance
Perform collection of past due receivables
Perform the credit and collection function stated in paragraph above

Credit & Collection Specialist Resume Examples & Samples

Review new and existing customer orders
Review credit applications and approve credit limits / terms for new account set ups
Associates Degree
Ability to make sound independent decisions

Credit / Collection Specialist Resume Examples & Samples

Identify accounts whose exposure exceeds acceptable level (based on credit terms and other factors, but usually 35 days worth), communicate the facts internally, and initiate action to resolve
Explain terms and promote those payment methods, such as ACH or payment by statement terms that will reduce future discrepancies and delinquency
Handle requests made by internal and external customers for information or assistance
Work with customer, sales, and AR to research and resolve payment penalties and disputed balances
B2B collections experience
Basic desktop computer skills and proficiency in Excel and Word software necessary
Good organizational, analytical, problem solving, and communication (written and verbal) skills are also required, as is a customer-service orientation
Experience with SAP, bankruptcy procedures, and UCC filings helpful, but not required

Credit / Collection Specialist Resume Examples & Samples

Business to business collections experience
MS Office Proficiency including advanced Excel (pivot tables, look ups)
Effective communication and collaboration skills including strong focus on customer service
Must possess strong organizational and time management skills
Self starter adept at working effectively independently or as part of a collaborative team
Strong critical thinker with excellent analytical and problem solving skills
Degree and or advanced certifications preferred

Credit Collection Specialist Resume Examples & Samples

Collection of outstanding debt from across the Spanish and Portuguese customer base in Spanish and English
Attend debt calls with the business stakeholders
Liaise with business for query resolution
Various reconciliations
Reconcile disputes promptly and professionally across EMEA
Liaise with all necessary stakeholders (internal and external) to ensure customer accounts are fully reconciled
Experience of chasing debtors across Spain and Portugal
Experience of working with foreign currencies would be beneficial
Strong knowledge of Microsoft packages, excel, word etc
Excellent customer service skills across multiple locations
Industry or shared service experience
Fluency in written, oral English
Accurate data entry skills
Ability to work and deliver collaboratively across a complex global matrix

Credit Collection Specialist Resume Examples & Samples

Collection of outstanding debt from across EMEA customer base
Customer risk assessment and credit analysis
Query resolution
Cash allocation, credit note and debit note processing to customer account
Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health
Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager
Experience of chasing debtors across EMEA
Fluency in written, oral English & French
Ideally part qualified or studying towards an Accounting Qualification
Experience with ERP systems, JD Edwards experience a plus

Senior Credit & Collection Specialist Resume Examples & Samples

1, At least 5 years of related working experience
2, Bachelor degree of Finance/Accounting/ Economics/ Legal or similar majors
3, Fluent English both on written and oral
4, High accountability, hard-working attitude, and process optimization oriented
5, Good communication skill and conflict management skill

Senior Manager of Global Credit & Collection Resume Examples & Samples

Responsible for the overall results, development, and management of Global Credit and Collection Group
Responsible for ensuring cash collection goals of each region are achieved or exceeded
Manage Regional Credit Managers effectiveness of receivables collection ensuring highest degree of collections
Provide seamless support to Sales, Support and Services organizations
Establish/set regional and global goals and objectives while tracking performance against such goals and objectives
Lead business initiatives to review results, including developing processes to support continuous improvement and identify risks that would impact results
Ensure receivables are current and collection strategies adhered to while maximizing cash and minimizing bad debt write offs and greater than 90 day balances
Provide timely reports on DSO, aging & operations metrics KPI’s to senior management
Analyze collection processes and establish best practices
Convey a strong sense of urgency and drive issues to closure
Maintain and improve customer service focus in the department
Effectively recruit, interview, and hire qualified team members
Manages activities of Global Credit and Collection team
Ability to communicate complex information to Finance Management
Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships
Exercises judgement to achieve business results
Works on extremely complex problems where analysis of situations or data requires an evaluation of intangible factors
Exercises judgment in developing methods, techniques and evaluation criteria for obtaining results. Ensures budgets and schedules meet corporate requirements
Makes final decision(s) on administrative or operational matters and ensures operations’ effective achievement of objectives. Ensures that budgets, schedules, and performance standards are realistically set and attained
Knowledge of ERP systems and ability to assist groups with enhancements, upgrades, and fixes

Credit Collection Specialist Resume Examples & Samples

High school graduate or equivalent is required
Higher education is a plus
Minimum of 3 years of experience in a financial field, preferably credit and collections
Proficient in the use of Microsoft Office products (Outlook, Word, Excel, and PowerPoint)
SharePoint is beneficial but not required
SAP experience desired
Capable of maintaining confidentiality
Excellent organization skills, detail-oriented and the ability to produce accurate, error-free work
Ability to handle and prioritize multiple tasks simultaneously
Proven ability to take initiative and to assume responsibility for projects
Proven ability to work in a team environment and contribute to the overall team success or meeting objectives

Global Credit & Collection Leader Resume Examples & Samples

Responsible for the risk assessment of customers
Responsible for the timely collection of all outstanding customer receivables
Closely observes payment behavior of customers
Leads outsourced C&C Team ( e.g. Bucharest, India )
Responsible for the harmonization and standardization of global processes
Development of powerful monitoring tool / Management Dashboard
Ensure compliance with all legislation with regards to customer invoices
Supports audits ( TAX, IA, SOX, Customs ) concerning AR in cooperation with the relevant Tax Managers
10 years of experience in C&C
Experience in leading international teams
Solid SAP R 3 / ERP und MS Office Knowledge
English fluent

Credit & Collection Specialist Resume Examples & Samples

Recommend appropriate course of action to undertake on any seriously delinquent customers
Determine the necessity of cessation of product shipments to delinquent accounts and initiate legal action as warranted
Assist with cash application; perform journal entries and cash transfers as required
Maintain accurate accounting records
Respond efficiently and professionally to all customer questions and requests
Coordinate mailing of selected customer statements
Access and run a variety of system reports, including Payment Registers and Debit / Credit Memo Registers, necessary to balance cash receipts and to accurately assess account credit status
Perform other departmental duties as assigned by Credit and Collections Supervisor
Microsoft Office – Word and Excel required
Knowledge of accounting principles and procedures
Strong telephone and communication skills
Strong interpersonal and negotiation skills
Ability to influence others while maintaining a working relationship
Ability to build solid working relationships across functions areas
Ability to communicate complex concepts and processes in an easy to understand manner
Ability to manage personal time to complete work by system or services deadlines
Ability to manage multiple tasks/account work simultaneously
Demonstrated ability to develop and manage action plans

Credit & Collection Resume Examples & Samples

Responsible for credit control on open accounts: customer assessment, customer account creation, determining credit limit and terms, A/R follow up and reporting, overdue accounts collection & dispute resolution
Daily credit card payment processing
Responsible for implementation of related policies and procedures in accordance with guidelines
Provide Free Trade Agreement certificates as requested
Minimum 2-3 years in the Credit & Collections field and/or relevant business experience
Vast experience with high quality customer service
Strong communication skills: Verbal, written, and active listening. Must be able to communicate effectively with all levels of management and external Customers
Works collaboratively with other groups and functions to address and resolve issues

Credit & Collection Temp Resume Examples & Samples

Background in Finance & Accounting
Good common sense
Great organization skill
Friendly personality and able to work under stress/pressure
Must have internmedium Microsoft skill--Word, Excel
Must have Outlookexperience
SAP (or equivalent, and quick to pick up from reading Tutorial template)

Credit / Collection Specialist Resume Examples & Samples

Reduce customer AR delinquency and minimizing bad debt risk through consistent follow up correspondence with B2B customers and documenting correspondence in Cforia Software in a fast paces global manufacturing environment. Recognize and report standard AR risk "red flags" to immediate supervisor
Establish and maintain positive and supportive relationships with internal and external customers, ensuring work product meets or exceeds set service level agreements
Provide support to the Laird FSSC Cash application team in Europe by working closely with customers to obtain and share accurate timely customer remittance information
Limited but critical, accurate and timely customer invoice distribution through customer portals and various electronic processes
Provide sound judgment and decision making to daily order release decisions within guidelines for this position based on our Controls Policy and Procedure manual
Recognize, research, reconcile, identify and work with various departments and external customers to resolve quote to cash transactional problems within an environment with technically complex OTC processes including but not limited to ERS, EDI, VMI/CMI/Consignment and customer portals
Support annual audit requirements as directed by immediate supervisor
Responsible for creating & updating standard operating procedures for work tasks
High school diploma or its equivalent. Associate’s degree in Accounting, Finance or Business preferred
Minimum 2-4 years of Accounts Receivable, collections or customer service experience in a manufacturing or distribution environment

Credit & Collection Specialist Resume Examples & Samples

**********FLEX SCHEDULE: 35-39/HRS PER WEEK***************
Experience working in a goal driven collections environment, previous experience with accounts 30+ days past due desired
Strong critical thinking and impromptu decision making skills required
Excellent communication/negotiation skills
Ability to meet and exceed productivity requirements
Proficient PC skills
Call center/ financial service experience a plus
Must have weekend and holiday availability as needed to meet business objectives. Must have open all day availability on charge off days at the middle and end of the month

Credit Collection Team Leader Resume Examples & Samples

Accountable for managing, controlling and monitoring all cash collection activities providing accurate and timely reporting of management information
Regular meetings with the business to be involved in the developments on the market, the business strategies, customer needs etc
Ensure business partnering and GBS ownership in what GBS is accountable for
Stakeholder management with: all relevant area’s internal and external ensuring related issues are dealt within an effective and timely manner
System Support and knowledge: Understand related EPR systems and support ERP enhancements and developments
Operations support
Regular follow ups on main PPI’s and their trends, take corrective actions and set cleaning plans to get back to BAU
Forecasting of the yearly cash collection targets
Ensure to reach the yearly targets of the overdue amounts, overdue 90+ amounts, RDD’s, unapplied / unallocated amounts; DSO’s and initiate proper actions if the target is in danger
Ensure Monthly and Quartely reporting activities are perfomed in an accutate manner within the assigned deadlines
Ensure timely management of blocked order cases
Investigate and analyse porfolio trends, assess root causes and make suggestions on risk mitigations and improvements
Take active part in transitionsby
University Degree (prefered in Economics or related fields) or other Graduation in Economics (High School)
3+ years of Customer Relationship management, Account Receivable or Cash Collection experience in an international environment
2+ years Experience in People Management / Sales Administration / Order to Cash
Fluent and English knowledge

Credit Collection Team Leader Resume Examples & Samples

Build and lead a specific country and business focussed Cash Collection team
Manage collections activity for the relevant country/business supported by the team to ensure trade debtor balances are tightly controlled and compliant to the Downstream Credit Policy
Support via active involvement any operational tasks performed by the team members

Credit & Collection Team Lead Resume Examples & Samples

Drives root cause analysis and runs daily management with the team to identify which processes result in manual activities/late payments. Works with LEAN operations, sales, finance BPs, to find solutions to eliminate/reduce the root causes
Sets performance KPIs and mentors team to drive them efficiently; ensures training curriculum is available and leads on- and off boarding processes
Responsible for performance management and development of team
Driving operations performance by ensuring that key design principles are adhered to, by following the Hoshin Planning and ensuring that improvement projects are executed to time, cost and quality
Approving ICS controls

Director of Credit & Collection Resume Examples & Samples

Development and implementation of collections processes and credit policies that improve the daily operations of the collections teams, ultimately resulting in lower bad debt
Manage and prioritize all collection activities and risk mitigation activities across the business units in the US and Canada
Establish credit granting procedures and risk management policies. Review new applications for approval/denial
Formulate and maintain the monthly analysis of receivable reserves and allowance for doubtful accounts
Actively engage legal team to manage high risk relationships and minimize exposure due to preference suits in bankruptcy cases
Partner extensively with both sales and senior leadership in the implementation of advanced screening processes for “pipeline” deals and monthly reporting such as the escalation process regarding payments and discrepancy resolution
Administers and enforces cash application and collection policies and procedures to ensure effective controls are in place
Performs other related duties and participates in special projects as required or requested

Italian Speaking Credit & Collection Rep Resume Examples & Samples

Perform and evaluate credit checks on new customer accounts according to company policy
Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and Sarbanes-Oxley requirements
Maintain on relevant systems collector call and invoice logs with status updates and follow up details
Oversee the monitoring of all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Carry out appropriate hold activity directly on allocated Key Accounts
Liaise with other departments and communicate credit hold decisions to relevant business units / departments
Allocate credits on a regular basis in consultation with: Cash allocation team, Customer Services and customers
Assist with the companies E-Bill process if relevant
Assist the cash application team where needed
May assist in the training of new employees joining the ITC Dept
Various ad hoc responsibilities as assigned by Team Leader / Manager
Any other related tasks / duties as may be allocated from time to time
This position interacts with various levels of personnel both inside and outside the company. That interaction requires good communication skills and judgement, tact and diplomacy with internal and external customers in troubleshooting problems and communicating status
A high level of proactivity to contact customers to chase overdue debt is expected – Especially on phone communication
Effectiveness in this role requires a thorough working knowledge of relevant accounting systems, policies and procedures
System knowledge is essential to perform this role effectively and efficiently
Educated to higher / standard grade level
ICM qualification is preferred but not essential
Must demonstrate excellent computer skills; relevant software application proficiency strongly preferred
Experience in troubleshooting and resolving transactional issues and interacting effectively with team leaders and management required
Previous business application of language skills preferred - Italian

Credit & Collection Specialist Resume Examples & Samples

Credit Limits review (per season)
Pro-active and dynamic person
Good interpersonal and negotiation skills

Credit Collection Specialist Resume Examples & Samples

Perform credit servicing calls whilst delivering the first class customer service
Handle Pre-authorization request and limit override decision to enable spend
Negotiate, collect and perform credit control on credit risk accounts in adhere with ICSSRM policy and procedures
Effectively negotiate with a customer focused mind-set, and discuss alternate payment arrangements and repayment plans for customers in financial difficulty
Raise recommendation to write-off handling fees, petty balances or penalty charges, when justified or necessary

Credit & Collection Specialist Resume Examples & Samples

Maintain a portfolio using data bases such as Get Paid and Turning Point/AS400
Follow the policies, procedures, and strategies set forth by Management
Inform customers of their pending payments and the due date by which they are expected to pay
Contact customers through phone or letters, and discuss with them various avenues to repay debts
Assist customers in understanding the conditions of credit terms they have been granted

Credit &collection Team Memeber Resume Examples & Samples

2-3 years Accounts Receivable experience is preferred
Accounting Knowledge is preferred
Oracle ERP experience is preferred
Order to Cash process understanding

Download Credit & Collection Resume Sample as Image file