Credit & Collections Manager Resume Samples
4.8
(100 votes) for
Credit & Collections Manager Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the credit & collections manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
MB
M Berge
Markus
Berge
277 Morissette Union
Boston
MA
+1 (555) 403 0543
277 Morissette Union
Boston
MA
Phone
p
+1 (555) 403 0543
Experience
Experience
Philadelphia, PA
Credit & Collections Manager
Philadelphia, PA
Gerlach and Sons
Philadelphia, PA
Credit & Collections Manager
- Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing
- Work with collections management team to drive continuous improvement in the collections process
- Lead daily management activities and drive process improvement events to achieve and sustain departmental goals while constantly looking to improve these goals
- Lead and manage continuous process improvement projects in the credit, collections, and contracts area for improved team productivity
- Perform annual employee evaluations in a fair and objective manner to identify any deficiencies in performance, attitude, professionalism, attendance, etc
- Leading continuous improvement efforts and provide adequate resources to the Credit and Collections
- Manage via Metrics, KPIs and established team goals
Phoenix, AZ
Credit & Collections Manager, NY
Phoenix, AZ
Sauer, Bosco and Collins
Phoenix, AZ
Credit & Collections Manager, NY
- Be willing to periodically travel to customer sites
- Manage relations with credit reporting agencies
- Make independent credit decisions within designated approval levels, establishes new credit lines, and maintains existing accounts
- Manage customer credit files; ensure maintenance of accurate credit files and collection files
- Evaluate and maintain credit insurance policy
- Oversee and monitor performance of outsourced collections function
- Perform collection responsibilities for high-risk and international customers
present
Detroit, MI
Credit & Collections Manager Chicago
Detroit, MI
Rempel-Leuschke
present
Detroit, MI
Credit & Collections Manager Chicago
present
- Review training processes, identify process improvements and implement upgrades to drive efficiency improvements and build staff morale
- Hire, train, develop and provide leadership to team members
- Improve business processes to increase efficiency and transparency to the team and senior management
- Develop processes and procedures for evaluating customer financials and setting or changing credit limits
- Evaluate and implement upgrades to JD Edwards ERP system to improve reporting, analysis and efficiency
- Assist Accounting department in analysis of month end reserves related to cash discounts, returns, chargebacks, rebates, coupons etc
- Manage relationships with the Sales department, Finance and Accounting and other functional departments
Education
Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
Indiana University
Bachelor’s Degree in Accounting
Skills
Skills
- Managing Others – Responsible for direct reports and accomplishing work through outside resources. Demonstrates change management skills. Demonstrated strengths in organization development, planning and communication. Provides team members with the opportunities for learning and personal career growth. Takes timely action to address performance issues
- Strong attention to detail
- Ability to work closely with Sales to ensure credit and collection guidelines are adhered to and quickly resolve issues
- Strong systems skills and the ability to collect and analyze historical data to provide meaningful business analysis reports/trends and continuously apply findings to enhance business processes
- Highly proficient in MS Office products, particularly Excel
- Detail oriented with the ability to conduct research
- Conduct meetings with sales staff to address and review accounts receivable issues
- Highly organized and focused on follow through to balance and prioritize work
- Process sales and accounts receivable adjustments
- Ability to communicate effectively with internal and external customers
12 Credit & Collections Manager resume templates
Read our complete resume writing guides
1
Credit & Collections Manager Resume Examples & Samples
- Perform the station credit and collection functions
- Determine credit liability associated with new agencies and advertisers
- Manage credit limits and credit blocks
- Resolve past due balances
- Process sales and accounts receivable adjustments
- Conduct meetings with sales staff to address and review accounts receivable issues
- Additional duties and responsibilities may be assigned as necessary
2
Credit & Collections Manager Resume Examples & Samples
- Ensuring professional relationships are established and maintained with clients
- Establish strong relationship with sales and account management teams
- Responsible for planning, evaluating, implementing and continuously improving all aspects of credit and collection functions and processes
- Provide assistance to reconciliation of transactions and balances to maintain accurate accounts
- Provide appropriate reporting of receivables and cash flow position
- 5+ years' experience in an Order-to-Cash leading role within a multinational environment
- Fluency in English and either Danish, Norwegian, or Finnish is essential
- Experience in managing a Credit team and in Cash Application team a distinct advantage
- Detail oriented with the ability to conduct research
- SAP knowledge an advantage
3
Credit & Collections Manager Resume Examples & Samples
- Provide leadership to the collections team, assign weekly calls and focus efforts to achieve collection targets
- Review accounts receivable aging, monitor trends, and manage accounts with overdue balances
- Initiate and pursue collection of past due invoices via collection calls and collection letters. Timely follow-up is essential to collecting payments and enforcing payment terms
- Researches credit memos and incorrect cash application
- Create and maintain customer commitment records
- Communicate with appropriate team members to ensure that high-risk accounts are closely monitored
- Document all customer interactions
- 5 to 10 years’ experience in managing collections and accounts receivable
- 2 year degree preferred
4
Credit & Collections Manager Chicago Resume Examples & Samples
- Provide leadership to a growing team of 10 professionals including both exempt and non-exempt staff
- Provide leadership and take personal accountability related to compliance processes and procedures
- Evaluate and implement upgrades to JD Edwards ERP system to improve reporting, analysis and efficiency
- Manage daily operations for credit, collections and cash applications
- Develop processes and procedures for evaluating customer financials and setting or changing credit limits
- Complete ad hoc projects that require data mining and analytical skills
- Handle escalated issues presented by management
- Review training processes, identify process improvements and implement upgrades to drive efficiency improvements and build staff morale
- Manage relationships with the Sales department, Finance and Accounting and other functional departments
- Assist Accounting department in analysis of month end reserves related to cash discounts, returns, chargebacks, rebates, coupons etc
- Background in B2B, high-volume and low-dollar transactions preferred
- Bachelor's degree required. Major in Accounting or Finance strongly preferred
- MBA preferred
- JD Edwards experience (strongly preferred otherwise other large ERP system experience required)
- Proficient in Microsoft Office (especially Excel)
5
Credit & Collections Manager Resume Examples & Samples
- Work closely with order management and billing teams to ensure accuracy in line with corporate policies
- Develop and implement processes, including working with business partners on system optimisation projects
- Review collection reports to ensure effectiveness of team strategy
- Ensure accurate records are maintained on all accounts
- Maintain data applications for accounts, invoices and records
6
Credit Collections Manager Resume Examples & Samples
- 10+ years of Credit and Collections experience
- Previous experience with Cash Flows and Management
- Knowledge of Sox guidelines
7
Credit & Collections Manager Resume Examples & Samples
- Improve business processes to increase efficiency and transparency to the team and senior management
- Lead AR integration efforts related to acquired entities’ ERP systems into JD Edwards
- Review and develop acceptable credit policies
- 10+ years of credit and collections experience with 5+ years in management
- Capable of multi-tasking and managing workload with overlapping priorities and deadlines
8
Credit & Collections Manager Resume Examples & Samples
- Support and manage customer credit; evaluate customer risk while maintaining priority of customer needs
- Support and manage customer collections
- Manage a team of 8 individuals
- Partner with sales & finance teams; manage sales team as it relates to customers in debt
- Report related financial measures including cost effectiveness of collections team
- Manage workload related to AR aging
- Use strong understanding of financial reporting to assist operations & accounting
9
Credit & Collections Manager Resume Examples & Samples
- 2+ years of related experience
- Bachelor's Degree
- Computer savvy
- Microsoft Excel and Outlook skills
- Exceptional client service abilities
- Solid time management and problem solving skills
- Able to multitask efficiently and effectively
- Prior Credit and Collections experience
10
Senior Credit & Collections Manager Resume Examples & Samples
- It is a global role managing 10 direct reports in the EMEA, APAC and AMR regions
- Building and maintaining strong relationships and rapport with their customer base, sales organisation and communicating with executives and high level management
- Weekly global summary reports, on collections and aged balances, setting regional KPI's, ensuring that customers follow agreed payment terms at all times
- Lead improvements of regional aging of Accounts Receivable
- 5+ years Credit and Collections Management experience in multinational/SSC environments
- Hands on managerial skills with experience in Oracle ERP system and savvy in MS Excel
- Strong relationship building and communication skills
11
Credit & Collections Manager, NY Resume Examples & Samples
- Oversee third party provider for credit and collections activities
- Analyze and interpret customer financial data for proper evaluation of risk
- Make independent credit decisions within designated approval levels, establishes new credit lines, and maintains existing accounts
- Partner with sales and distribution departments on a regular basis to communicate credit decisions, timely review of new customers, manage orders on credit hold, expedited orders, and to find solutions to customer issues
- Evaluate and maintain credit insurance policy
- Oversee and monitor performance of outsourced collections function
- Perform collection responsibilities for high-risk and international customers
- Manage customer credit files; ensure maintenance of accurate credit files and collection files
- Manage relations with credit reporting agencies
- Ensure compliance with Sarbanes Oxley internal controls, and FCPA
- Measure department performance with appropriate metrics
- Supervises: Outsourced collections function
- 10+ years relevant credit/collections experience
- Apparel Industry experience with focus on department stores is a major plus
- Have a thorough knowledge of credit-related laws
- Be willing to periodically travel to customer sites
- Trade credit experience is required
- Candidates with consumer credit need not apply
12
Credit & Collections Manager Resume Examples & Samples
- You lead an accounting team of 1-2 direct reports
- You will monitor and manage cash flow, and bad debt expense to ensure business goals are met and maintained
- Oversee the management of customer credit and collections processes
- Ensure that incoming receipts are posted accurately and timely, and compliance with all established policies and procedures
- Bachelor’s Degree in Accounting or related field
- 7 plus years of accounting experience
- Must be able to adapt to a fast paced environment
- Must be goal oriented
13
Credit & Collections Manager Resume Examples & Samples
- Educated to degree level or equivalent( Business or Finance/Accounting or similar)
- Credit Qualification is preferred
- 5+ years demonstrated relevant Credit management experience is essential
- Utility/ energy or telecommunication sector experience is desirable
- Experience working in a customer facing environment
- Project / programme management is desirable
14
Credit & Collections Manager Resume Examples & Samples
- Serving all customer requirements through forecasting, quoting and customer correspondence
- Coordinating with outside sales to include direct/independent sales representatives and distributors
- Maintaining, updating and revising necessary processes and procedures
- Providing status of open receivables
- Posting all cash and credit memos
- Participating in month-end close
- Assisting the Accounting Department with credit problems, debit memos, billing errors, pricing discrepancies and credit approvals
- Minimum 3 + years’ experience in credit and collections
- Manufacturing experience, required
15
Credit & Collections Manager Resume Examples & Samples
- Bachelor's degree in Accounting
- 5+ years hands on Credit & Collections experience with a large volume of Accounts
- Experience with intercompany and month reconciliations
- Strong analyitical skills
- Proficiency with Excel
- Exposure to retail industry is strongly preferred
16
Credit & Collections Manager Resume Examples & Samples
- 1) Education level required: Bachelor Degree in Business Administration, Accounting, Economics or Similar Graduate Program. MBA would be a plus
- 2) Required knowledge: Strong analytical skills and financial background. Proficiency in the use of financial systems and tools: SAP/BI, Excel and PowerPoint
- 3) Required skills: Relationships/Communication; Strategic Understanding; Innovative; Drive for Results; Managing complexity; Teamwork
- 4) Required Experience: At least, two years’ experience in Credit and Collections management position
- 5) Language: Business fluency in English required. Portuguese preferred
- 6) Travel percentage: 20% international travle
- 7) Location of the role: Santiago de Chile, Chile.Accounts Receivable
17
Credit & Collections Manager Resume Examples & Samples
- Responsible for the overall A/R performance for all accounts within the manager’s team. Act as key escalation point for any issues team members are unable to resolve on their own
- Manage relationships with 3rd Party vendors and outside collection agencies. Negotiate rates, service levels, and various other aspects of the relationships. Monitor results and performance
- Liaise with internal and external auditors, as required
- Responsible for various AR/Credit related reporting requirements, including but not limited to: agings, monthly overdue reporting for senior management, bad debt write off and recovery tracking, metric reporting for team and individual performance objectives, creating various ad hoc reports for specific goals/projects, etc
- Degree in Accounting, Finance, MIS, Business Management, or related field and/or MBA a plus
18
Credit & Collections Manager Resume Examples & Samples
- Drive the collections process across Europe meeting cash collection targets. Size: $125MM in debt, c$75MM monthly collection and more than 3000 customers
- Motivate, coach and develop the credit and collections team (20+ incl 5 team leads) to grow their skills and capabilities to enable targets and service levels to be met
- Manage the collections team preparation for new business and proactively engage with Equinix project teams delivering integration
- Work proactively with Billing, Customer Services, Sales, Local Finance, Legal and major customers (where required) to problem solve and manage collections and customer escalations
- Identify process weaknesses within team and drive local process enhancements and influence global colleagues to prioritise EMEA requirements in global roadmap
- Act as the EMEA representative for Credit and Collections in regional and global cross functional discussions, process improvements and system enhancements
- Identify ‘up stream’ process weaknesses, make recommendations for improvement and influence the implementation of these enhancements to improve the quality and timeliness of invoices and credit memos
- Ensure the appropriate accounting and allocation of receipts and provide the underlying detail for bad debt and revenue reserves
- Manage the credit assessment process; ensuring that customers have appropriate credit limits and that these are reviewed and set in line with the global credit policy
- Provide appropriate forecasting and reporting on collection performance, debt, unallocated cash and other performance and delivery KPIs
- Manage internal and external audit, SOX and regulatory reporting and issues
- Develop and enhance processes, service delivery and reporting to meet the evolving needs of Equinix
19
Credit & Collections Manager Resume Examples & Samples
- Responsible for driving DSO improvement across organization; managing credit and collections globally; improving the existing processes to recover delinquent accounts; minimizing past due accounts, achieving target DSO and establishing reasonable credit terms and collection tactics
- Actively manage the delinquent accounts such as calling campaigns targeted at field professionals
- Regularly contact field professionals and clients for collection resolution
- Monitor and evaluate global accounts receivable, coordinate credit issues and decisions for global customers
- Manage policies related to credit extension to customers and collections
- Review data/reports and identify issues and recommend action items
- Understand major client profiles
- Handle day to day activities of Credit & Collection function
- Manage professional / client inquires
- Coordinate with Legal and manage the clients who are in financial difficulty or in bankruptcy
- Review credit reports / references for new accounts when applicable
- Responsible for the control and reporting for Credit & Collection function and management of credit & collection processes, improvements and system functionality
- Prepare monthly Accounts Receivables and DSO analysis
- Prepare and manage write-offs and allowance for doubtful accounts reserve analysis
- Review the existing policies, processes and procedures and identify any process deficiencies; recommend action items for process improvement
- Prepare SOX compliance control documents
- Coordinate and respond to internal and external audit requests
- Assist in special projects as requested by management
- Manage Credit & Collection team, providing training and guidance to Credit & Collection analysts
- Supervision of credit analysts and their related activities
- Involve team members directly in client matters and discussions with consultants on receivables aging issues and solutions
- Establish information sharing and effective communication with team members
- Educate and motivate team members; cross-train
- Bachelor’s degree required, preferably in accounting or related field
- Minimum of ten years’ experience of practical accounts receivable experience in a professional services environment required
- Minimum of ten years’ experience in contract to cash process in a global company required
- Experience in supervisory, people management, and team leadership
- Experience in accounting and financial systems required. Proficient in using PeopleSoft accounts receivable function preferred. Proficient in Excel and other Microsoft applications
- Strong customer service orientation including the ability to create partnerships with sales/business leaders and trusted relationships with key stakeholders
- Excellent judgment and the ability to delineate fundamental credit risk vs. late paying customers
- Excellent communication skills and skilled at managing difficult conversations regarding collections diplomatically
- Customer orientation: Demonstrates knowledge and insights about internal and external customers and acts to fulfill their businesses needs and exceed their expectations. Respond to inquiries promptly
- Managing innovation: Develops and applies creative solutions to business problems, anticipating situations and needs and finding flexible answers to new situations; champions innovation to improve business performance
- Strong analytical thinking and analytical skills: ability to handle data well. Demonstrates the ability to think deeply and quantitatively about business problems, breaking down problems and presenting solutions while evaluating the pros and cons of each option
- Driving results: Defines ambitious goals and establishes priorities with clear responsibilities to ensure results; manages projects, activities, resources effectively
- Delegating and empowering: Shares the responsibility for decision-making, pushing decision making down to the lowest and most optimal level of the organization; is “hands-on” when appropriate; ensures that people who share the responsibility have the authority, support and resources they need to be successful
- People development: Recognizes development needs and coaches to improve performance; creates opportunities and provides support for career advancement; establishes priorities with clear goals and responsibilities to get results from people and exceed expectation
20
Credit & Collections Manager Resume Examples & Samples
- Identify opportunities, recommend, and implement strategies and that lead to timely collection of North America Accounts Receivables (approximately $250 million)
- Manage a diverse team of 10 - 12 accounts receivable associates in day to day standard work and improvement activities
- Lead daily management activities and drive process improvement events to achieve and sustain departmental goals while constantly looking to improve these goals
- Collaborate cross-functionally with Beckman Leaders to ensure the accounts receivable team is equipped with the most relevant information and support to execute on their goals
- Lead cross functional process improvement projects for sustainability, scalability, improvement and to reduce redundancy
- Bachelor’s degree with 9+ years’ accounts receivable/accounts payable and accounting operations experience, with minimum 5 years dedicated experience in accounts receivable in large/global highly regulated environments
- 5 years dedicated experience managing large groups of collectors, each with highly complex portfolio of accounts
- 5 years direct leadership experience, including team development, individual development, performance (goal/milestone) management and excellent judgment
- Advanced Oracle R12, Oracle Business Intelligence, Excel, and data management skills
- Hands on experience generating and interpreting complex amounts of data
- Detailed experience interpreting data to solve complex business challenges
- Experience using financial reports and other external resources to inform collections activities, develop strategies and overcome regular business and collections challenges
- Knowledge of accounting principles and practices
21
Credit & Collections Manager Resume Examples & Samples
- Oversight of the credit and collections department
- Maintenance of customer AR balances
- Interacting with customers
- Assign credit limits
- Coordination of collections process
- Credit reporting
- A minimum of three years of management experience within credit and collections
22
Credit & Collections Manager Resume Examples & Samples
- Building positive, trusting relationships with customers, business unit management groups and sales organizations, even in difficult times
- Communicate with Sales, Customer Service and Finance on high risk orders
- Leading the collection efforts of the team through use of strong negotiation skills, dunning letters, collection phone calls, settlements, and skip tracing
- Provide regular updates to the Finance management, Sales, and Customer Service regarding at-risk past due amounts and assess need to reserve and/or escalate collection process
- Establishing effective collection strategies for delinquent customers
- Using benchmark and measurement tools to set expectations, and assess departmental and individual performance, and establish proper goal setting
- Evaluating and validating credit risk of existing and new customers
- Managing collections follow-up and appropriately use collection agency for referrals
- Leading continuous improvement efforts and provide adequate resources to the Credit and Collections
- Reviewing credit insurance limits regularly and manage credit hold accounts, in addition to reviewing processes for posting cash, applying customer credits and ensuring unapplied cash is cleared on a monthly basis
- Perform other duties and responsibilities as needed
23
Credit & Collections Manager Resume Examples & Samples
- Building positive, trusting relationships with customers, business unit management groups and sales organizations
- Leading the collection efforts of the team through use of strong negotiation skills, letters, collection phone calls, settlements, and skip tracing
- Reviewing credit insurance limits regularly and manage credit hold accounts, in addition to reviewing processes for posting cash, applying customer credits and ensuring un-applied cash is cleared on a monthly basis
24
Credit & Collections Manager Resume Examples & Samples
- Help manage daily operations for credit, collections and cash apps
- Review training processes to identify efficiencies and drive improvement
- Help manage relationships with the Sales department
25
Credit & Collections Manager Resume Examples & Samples
- Manage Team delivering the client service, including their professional development
- Co-ordinate the preparation and analysis of accounts receivable & data for clients'
- Ensure Service Level Agreements for the teams' are met
- Responsible for creating and providing functional and operational reports to executive management
- Creating consistent methods for analysing and reporting metrics. (including description of trends and meaning)
- Provide process improvement guidance / changes for review by leadership
- Work with collections management team to drive continuous improvement in the collections process
- Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing
- Min. 4-5 years of experience in managing teams in SSC/BPO environment
- Experience working with global credit& collection services
- Experience in multinational organizations
- Experience in the development of business performance and compliance metrics and multi-function background including and understanding of Finance field, especially cash collections
- Change management experience
- University degree and qualifications in accountancy/ management/economy
- Very good English
- Ability to drive significant change while coaching and developing the teams
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Excellent interpersonal communication skills
- Readiness to travel occasionally
26
Credit & Collections Manager Resume Examples & Samples
- The successful candidate will be a seasoned credit and collections accounting professional with experience in dealing with a large diverse customer base (product and service)
- Manage the Dispute Management and Collection Teams with overall responsibility for energizing and motivating the teams ensuring overall team goals are met
- Assess credit worthiness, credit reviews and customer analysis to ensure the credit process and policies are efficient and effective
- Analyze credit risk associated with current and potential customers through trade reports, trade/bank references and financial statements and managing all credit management issues on a day-to-day basis
- Coordinate between Management, Sales and Operations on problem accounts and escalating various issues and leading resolutions
- Business process improvement is an integral part of this position.Emphasis on improved efficiency, effectiveness and alignment with shared service strategy is key
- Act as a leader and proponent of best practices in accounts receivable, collections and dispute management
- Maintain all internal controls and ensure that the A/R team is SOX compliant by maintaining and improving customer credit policies and procedures
- Ownership of the monthly AR close process, including the reconciliation of the AR sub-ledger and related reserves to the General Ledger
- Timely and consistent monitoring of the team to ensure that cash collections and DSO targets are met and customers’ contractual commitments to pay are kept
- Develop and produce daily, weekly and monthly KPI’s and reports to business units and management including feedback on potential credit risks
- Develop and review collection reports to ascertain status of collections and balances outstanding and evaluates effectiveness of current collection policies and procedures
- Supervise, coach and mentor the teams, monitor performance and provide on-going informal feedback, in addition to annual reviews
- Ability to communicate effectively with internal and external customers
- Highly proficient in MS Office products, particularly Excel
- Duties require broad conceptual judgment, initiative and ability to deal with receivables accounting issues
- Highly organized and focused on follow through to balance and prioritize work
- Demonstrated ability to impact collections, drive down open AR and identify areas for process improvement
- Strong systems skills and the ability to collect and analyze historical data to provide meaningful business analysis reports/trends and continuously apply findings to enhance business processes
- Minimum of 7 years related experience with accounts receivable, treasury and month-end closing process
- Bachelor’s in Business Administration, Accounting or related field
- Large ERP Accounts Receivable system experience (SAP preferred)
- Experience with a large customer base
27
Credit & Collections Manager Resume Examples & Samples
- Manages the day to day operation of the Credit and Collections functions for LBS-US
- Reviews and approves the establishment of sound credit limits on potential and existing accounts
- Establishes and maintains policies and procedures related to Accounts Receivable, Credit and Collections
- Identifies gaps in current processes and recommends solutions
- Implements and maintains daily management for the Credit and Collections function
- Maintains knowledge of LBS-US credit and related policies, programs, laws, industry trends, new developments and issues and strives to continuously build knowledge and skills in order to share expertise with others
- Exercises prudent risk management of Accounts Receivable to sustain the Company’s sales growth while minimizing bad debt loss
- Consults with management and/or appropriate Sales staff on complex collections and/or deduction situations requiring extraordinary efforts to resolve
- Reviews and directs appropriate action for customers and orders on hold
- Trains staff on new collection techniques
- Reviews Accounts Receivable on a monthly basis and determines accounts which require third party and/or legal action
- Interacts with third party collection agencies
- Creates financial reports relating to the Accounts Receivable function and the status of accounts
- Prepares ad-hoc and routine reports on the status of accounts as requested or required
- Initiative
- Decision Making
- Strategic Agility
- Trust and Integrity
- Motivating Others
- Negotiation/Influence
- Customer Orientation
- Managing Others – Responsible for direct reports and accomplishing work through outside resources. Demonstrates change management skills. Demonstrated strengths in organization development, planning and communication. Provides team members with the opportunities for learning and personal career growth. Takes timely action to address performance issues
- Computer Skills – Proficient in computer system based tools including Microsoft Office applications, presentation, e-mail, web browsers and spreadsheet software. Highly proficient in MS Word, Excel, PowerPoint and Outlook required. Able and willing to learn and apply other software packages as needed. Integrated ERP experience required. Experience with SAP required. Experience with QAD preferred
- Minimum of 6 years of prior collections management experience required
- Minimum of 2 years of leadership responsibility required
- Minimum of 2 years’ experience with SAP required
- Extensive knowledge of credit practices, procedures and policies required
- Knowledge of accounting with general understanding of general ledger processing, Accounts Receivable and Collections required
- Experience in healthcare and/or manufacturing industry preferred, but not required
28
Credit & Collections Manager Resume Examples & Samples
- Plan, organize and manage the activities of employees involved in credit and collections at assigned operating locations to include establishing work flow, assigning duties and monitoring performance
- Coordinate credit and collections activities with local operating location management
- Oversee the processing new credit applications
- Manage customer credit reviews and make recommendations for appropriate payment plan and credit line
- Participate in the implementation of local sales and marketing initiatives related to floor plan receivables
- Review outstanding debt for payment term compliance, initiate corrective action as required
- Manage collection of past due receivables
- Evaluates and pursues new initiatives and opportunities based on their fit with broader strategies
- Incorporates feedback from customers to improve customer service
- Builds and cultivates relationship networks across the organization
- Drives results
- Seeks and applies feedback to enhance self and/or team performance
- Bachelor's Degree or equivalent preferred
- Working knowledge of functions related to credit and collections management
- Skills in leadership, team building, people management, written and spoken communications and negotiations
- 3 to 5 years’ experience in credit and collections, accounting or finance
- Experience in using performance and activity management tools
- Management experience preferred
- Experience in automobile captive finance industry or wholesale auto auction business preferred
29
Credit & Collections Manager Resume Examples & Samples
- Manage area receivable staff in assigned sales areas
- Manage performance of direct reports of Area collection staff
- Conduct periodic reviews of Accounts Receivable Specialists staff performance related to timely collection of past due receivable balances
- Conduct yearly performance review activities for direct reports
- Oversee policy, procedure, and continuous improvement
- Develop and standardize written policy documentation related to the collection of delinquent customers
- Interface with sales organization to communicate situations impacting prompt customer payment due to operational issues
- Release orders from credit hold per established authority levels
- Drive collection of delinquent customer balances
- Collection on assigned individual customer accounts deemed critical to assigned sales area
- Interact with field resources, i.e. Credit Services staff, sales, operations, regional leadership to effect collection on delinquent account balances
- Meet monthly cash collection, DSO and delinquency department and regional targets
- Recommend uncollectible account balances for external collection activities, bad debt reserve and write off
- 5+ years of accounts receivable experience
- Thorough knowledge of debt collection related laws
- Considerable experience with customer negotiations
- High energy and ability to work collaboratively in a fast-paced environment
- Excellent problem-solving and follow-up skills
- Detail oriented and ability to multi-task
- Professional designation preferred /not mandatory
30
Credit & Collections Manager Resume Examples & Samples
- Maintain internal controls in compliance with Snap-on requirements
- Follow recovery/collection policy and procedures on an annual basis or as needed
- Provide periodic management reports relative to recovery efforts and forecasting
- Oversee collections efforts, managing collection personnel and work closely with accounting and sales/marketing to aggressively manage accounts to meet DSO targets, aging profiles and bad debt levels
- Develop and maintain customer relationships to facilitate payment, cash application and problem resolution, automating and standardizing wherever possible
- Work with Snap-on Credit and legal counsel as necessary
- Relevant Bachelors degree required (Accounting preferred), MBA and/or CMA/CPA highly desired
- Five (5) to seven (7) years of divisional collections experience in industry
- Strong analytical skills, a must
- Demonstrated skills and knowledge in credit and collections, financial analysis, credit laws and regulations, reporting requirements and computer applications
- Ability to prioritize and manage time effectively. Must be multi-task oriented
- Evident negotiation skills to obtain payment
- Be able to develop and maintain relationships with diplomacy and tact
31
Credit & Collections Manager Resume Examples & Samples
- Strong process improvement and project management skills
- Strong system skills, experience with reporting tools, and proficient in Microsoft Excel
- Must possess excellent leadership and motivational ability
32
Credit & Collections Manager Resume Examples & Samples
- Applies fundamental accounting theories and concepts to support division credit, collections, and contracts functions
- Manage collection strategies and work flows to meet quarterly cash flow targets for the FSS businesses
- Manage collection strategies to meet DSO targets for the B/U’s and individual collector territories
- Perform credit checks on new and existing customers to ensure credit worthiness
- Review, summarize, and report recommendations on all contracts, bids, and proposals from distributors and direct customers
- Assist Customer Service Reps. with review of letter-of-credits for terms and conditions while ensure compliancy with Thermo Fisher accounting policies
- Minimize bad debt risk and bad debt reserve requirements
- Build and manage relationships with customers, particularly with national and international distributors, as well as Thermo Fisher sales offices, while supporting improved B/U CAS scores
- Manage contract’s administration and collection efforts of overdue accounts
- Develop/establish policies and procedures to enhance collection efforts including credit checks and credit limits for new and existing customers
- Lead and manage continuous process improvement projects in the credit, collections, and contracts area for improved team productivity
- Completes the monthly 90+ day reporting by business with specific comments for presentation to the FSS leadership team and distribution to the B/U leadership team
- Direct supervision of Collections & A/R Supervisor and the Credit and Collections staff
- Direct supervision for a staff of 9
- BS degree in Accounting, Finance or related discipline required
- Requires 5+ years accounting experience
- Requires 3+ years of experience as a Credit & Collection’s Manager
- Knowledge of government accounting policies and procedures is a plus
- Intermediate proficiency in MS Office including Excel, Word, and Outlook is required
- Excellent communication skills are required
- Ability to work independently in a fast-paced environment is required
- Experience with MAPICS, SAP, and Cforia collection tools is a plus
- Knowledge of “Letter of Credit” processes is a plus
33
Global Credit & Collections Manager Resume Examples & Samples
- Approve and assign credit limits and payment terms. Work with appropriate credit personnel to review D&B reports, evaluate bank and trade references, and any other resources available to evaluate the credit worthiness of current and potential customers
- Supervise all credit and collection personnel. Provide direction, support, and overall evaluation of performance. Assist the credit and collection personnel to take appropriate action with past due customers to resolve outstanding issues
- Coordinate with sales personnel during the quote process all the way through to final collection
- Manage the entire Letter of Credit process including: quote, review/negotiation of LoC terms, shipment of goods, submission of required bank documents, and collection of monies due on the LoC’s
- Review accounts receivable and payment status of all overdue accounts. Work with credit personnel, sales, order services, customer service, contracts, and lawyers to follow up on problems and collection status as needed
- Communicate with all levels of management identifying collection problems, assigning responsibility, and following up on resolution
- Responsible for preparation and distribution of all weekly, monthly, and yearly reports to accurately reflect the condition of the Account Receivable
- Work with all related departments to resolve any credit issues that may adversely affect the shipment of goods while protecting the best interests of the corporation
- Work with Treasury to secure appropriate Performance Bonds and Bank Guaranties to accommodate the requirement of contracts. At the end of the PB and BG period, coordinate with sales to terminate those instruments
- Identify areas of improvement and concern and develop and implement action plan accordingly
- Minimum of 10 years of Collections experience, including strong experience with international customers
- Requires a Bachelor's degree, preferably in accounting
- Demonstrated platform skills including, but not limited to
34
Americas Credit & Collections Manager Resume Examples & Samples
- Ensure processes, procedures are continually monitored and enhanced to meet business needs
- Ensure Credit Policy is enforced and flexible enough to maximize sales while reducing exposure through calculated risk
- Implement appropriate escalation channels to effective communicate to stakeholders on credit and collection challenges
- Develop and maintain relationships with Americas Sales Leaders
- Performance management of all Credit & Collections personnel
- 8+ years B2B credit and collections experience with progressive leadership experience
35
Credit & Collections Manager Resume Examples & Samples
- Responsible for credit and collections for North and South America
- Lead daily operations for credit and collections
- Assist in the implementation of a credit scoring system
- Ensure all employees are properly trained to perform specific job function to a degree that will ensure success
- Perform complex analysis of aging date to identify negative trends
- Continuous improvement of all assigned process areas as well dependent processes
- Key contributor in technology implementation, inclusive of project planning and management
- Monitor and report all SLAs and KPIs associated with the Americas Order to Cash process
- Driver of Americas Credit & Collections G&Os
- Bachelor's Degree – Concentration in Finance or Accounting preferred
- Advanced Excel skills and other Office products
- Excellent communication Skills
- Lean Six Sigma experience preferred
36
Credit & Collections Manager Resume Examples & Samples
- Management of cash application, AR pre-matching and collection efforts
- Periodic reporting and executive level tracking of information with a focus on meeting and exceeding corporate targets
- Aggressive resolver of issues, customer credit concerns and holding others accountable for sales price changes
- Able to escalate issues appropriately within the organization and ability to influence others to act accordingly
- Develop, implement and administer financial and internal control procedures that are consistent and compliant with corporate policies and practices to insure operational efficiency and to safeguard company assets
- Provide effective analysis of existing customer’s credit and payment history for the determination of continuing and/or additional new business
- Ability to effectively manage and hold accountable department staff as well as be an active participant in their individual development
- Assist in the forecasting of cash receipts as part of the 13-week cash flow modeling
37
Credit & Collections Manager Resume Examples & Samples
- Manage collection strategies, work flows to meet monthly cash flow targets and DSO targets for Americas Collections. Minimize bad debt risk and bad debt reserve requirements
- Supports PTC program by ensuring compliance with approved policies and procedures
- Manage the Credit Administration team and function across all global regions including Americas, EMEA, Japan and PACRIM and will strive to continually achieve operational excellence and drive continuous improvement for credit, customer service and process improvements in the following areas
- Credit Model and Credit Review Process
- Order and Credit Hold Process and Criteria
- Customer Segmentation, Credit Modeling and Credit Process
- Manage via Metrics, KPIs and established team goals
- Ability to clearly articulate the future vision and lead global transformation projects within the Credit and Collection function and as a stakeholder for other cross functional initiatives that will ensure quality improvements and improved processes
- Reinforce a customer-centric culture in our organization that builds highly collaborative relationships with sales, finance, operations and other internal and external key stakeholders
- Benchmark internal processes against best in class and lead the team accordingly to improve performance and/or cost savings through budgeting and control
- Experience with Oracle, Salesforce, Dun & Bradstreet and Collection system tools is a plus
- Knowledge of subscription software industry is a plus
38
Region Credit & Collections Manager Resume Examples & Samples
- Maximizes productivity by establishing efficiency standards and managing the credit & collections team to those standards – develop suitable metrics (calls per hour, $ collected per hour, minimum currency percentages, maximum write-off percentages, etc.) to determine the health of the A/R portfolio and the productivity of the field credit & collections staff. Monitor team performance to these standards, addressing shortfalls promptly
- Processes include (but not limited to) the preparation and review of relevant daily, weekly and monthly reports, determination of type/means of follow-up required, delegation & monitoring of work performed by subordinates and all other credit & collection processes and procedures
- Coaches, motivates and energizes the Regional Credit & Collections team, if applicable. Involved in the day-to-day efforts of the field Credit & Collections staff in managing the A/R portfolio; assists in handling difficult situations; keeps staff motivated to improve and succeed
- Adherence to corporate credit & collections policies – ensure that risk is minimized in A/R portfolio by following corporate guidelines are followed in reference to the establishment of credit limits, documentation, collection efforts
- Coordinates activities between field collectors and CSC personnel – ensure that credit issues are effectively communicated to CSC personnel and that CSC input is obtained in credit decision-making and collection efforts
- Implement & coordinates training of credit personnel
- Recruits & retains employees with skills, knowledge and attitude to succeed
- Manage workload – assess workload needs to effectively manage portfolio; assign work to credit & collections staff, according to productivity metrics and individual subordinate skill set, to effectively manage portfolio
- Familiar with accounts receivable and credit and collection concepts, practices and procedures, attained through a minimum of 2 related experience
- Basic understanding of computer concepts and usage including MSOffice
39
Credit & Collections Manager Resume Examples & Samples
- Supervise and monitor Customer Credit Representatives and Traffic Researchers to ensure that claims balances and overall AR balances are followed up on and reviewed/cleared on a regular basis
- Analyze customer financial statements, trade references, industry reports and reviews, etc. to determine appropriate credit exposure for existing and new accounts. Limit the company's overall risk / exposure
- Review Customer Credit Representative submissions of claims through the Trade Management system to ensure accurate clearance of customer deductions. Also, review submissions of transactions for credits / debits within the Oracle system to ensure the transactions are appropriate and accurate
- Review Credit Exception Reports that generate twice per day and Customer Service Rush Log Requests to determine if customers with orders experiencing a credit check failure should be released for shipment or held until account issues are resolved
- Regular review and Credit Representative purge file submissions for accuracy in order for them to be processed/applied. Regular review of bank reports and Credit Representative A/R reports to ensure that cash receipts are applied timely and accurately
- Hold regular "One on One" meetings with team members to ensure each Credit Representative/Traffic Researcher understands and performs their job duties efficiently and appropriately
- Perform annual employee evaluations in a fair and objective manner to identify any deficiencies in performance, attitude, professionalism, attendance, etc
- Take appropriate actions when a staff member is in violation of procedures, policy, etc. - Both Department and Company policy, procedures, etc
- Take an active part in establishing department policies, procedures, processes, expectations, etc
- Assist with higher difficulty account issues, customer relations (internal and external). Assist Credit Representatives with reconciling and resolving problem areas / issues that require escalation
- Responsible for the accurate reporting of total Accounts Receivable balances and possible bad debt risk to management
- Complete all month end reports to include detailed notes on delinquent balances and provide recommendations regarding possible bad debt reserves
40
Credit Collections Manager Resume Examples & Samples
- 5+ years of experience in a high volume corporate collection role
- Recent supervisory/managerial experience
- Solid knowledge of billing and collection procedures, and understand “process flow” very well
- At least 2+ year at an accredited university
- Experience in manufacturing or automotive manufacturing
- Solid knowledge of Excel
