Training Center Job Description

Training Center Job Description

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Training center provides for the various aspects of the service centers, catering events and site meal programs to include food safety and sanitation, presentation, service and cash handling.

Training Center Duties & Responsibilities

To write an effective training center job description, begin by listing detailed duties, responsibilities and expectations. We have included training center job description templates that you can modify and use.

Sample responsibilities for this position include:

Coordinate and ensure training practices and procedures are practical, accurate and measurable
Acquire brand and products, tools, services and procedures knowledge
Maintain the Intranet sites
Be an expert in terms of customer handling processes and contact center coaching techniques
Ensure that all information is properly assimilated and used by the center staff
Organize knowledge within the contact center
Detect training needs of the contact center staff based on monitoring and feedbacks from team
Organize training and e-training for contact center staff in collaboration with brand and Retail Academy
Create and run specific CC and eCommerce trainings (IT tools, product quizzes, behavioral skills…)
Be the contact center main contact for brand training teams

Training Center Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Training Center

List any licenses or certifications required by the position: FAA, OSHA, BLS, NRA, EMS, EMT, E-3, ITIL, PALS, ACLS

Education for Training Center

Typically a job would require a certain level of education.

Employers hiring for the training center job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Business, Management, Leadership, Science, Nursing, Manufacturing, Finance, Guidance, Associates

Skills for Training Center

Desired skills for training center include:

Sanitation
Storage
Microsoft Office Suite
Proper knife handling
Practices
Procedures
Various food prep methods
Basic principles of food preparation
Various Windows utilities
Various cooking methods

Desired experience for training center includes:

Design, manage, and monitor training budget for the overall contact center and individual staff
Be the key owner and driver of contact center service level and customer satisfaction improvement
Be a backup of the team for escalations or in case of emergency
5+ years of directly related call center training /quality assurance management experience, preferably in the eCommerce / luxury industry
Seasoned and knowledgeable about customer service, continuous quality improvement, results orientation, motivating employees
Background in eCommerce, especially the luxury retail sector is preferred

Training Center Examples

1

Training Center Job Description

Job Description Example
Our innovative and growing company is hiring for a training center. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for training center
  • Delivers and facilitates structured training and development programs in support of the company’s sales training plan, targeted objectives and brand essence
  • Works with the training management team to effectively address attrition issues with internal staffing and outside vendors
  • Create and maintain a regional training network
  • Set up and align training and administration processes for the region
  • Sell the MTC to decision makers / senior leaders in the region
  • Detects training needs in the divisions of the region
  • Align training catalogues with regional decision makers
  • Oversee the Polish MTC Committee and organize meetings
  • Identify training partners and negotiate contracts
  • Certify trainers
Qualifications for training center
  • Independent and able to treat confidential information
  • Organized, rigorous, enthusiastic, supportive, team player, flexible
  • Experience from an international group environment a plus
  • Excellent listening, teaching, motivating and feedback skills
  • Excellent communication skills in both verbal and writing in Mandarin Chinese and English
  • Expert knowledge of counselling, coaching, and mentoring strategies, providing performance feedback
2

Training Center Job Description

Job Description Example
Our growing company is looking to fill the role of training center. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for training center
  • Improve training activities and content based on participant feedback
  • Assist the local HR team with the training center budgeting
  • Build up training expertise and be available for division inquiries
  • Coordinate accounting / charge back process
  • Prepare course completion certificates, monitor certificate expiry dates
  • Create reports to monitor activities, successes and challenges of the MTC
  • The role holder will be the single point of contact for the customer
  • Financial responsibility including sales fulfilment, ensuring invoicing and billing is done on time
  • Oversees the primary activities of Training Specialists to ensure completion of tasks and attainment of departmental goals
  • Manages scheduling and coordination of training dates, training rooms and equipment
Qualifications for training center
  • Ability to analyze information of staff KPIs performance , sales performance and QA score, identify, report problems and develop staff improvement plans
  • Ability to work in matrix, multi channel and complex environment
  • Regularly communicate with internal customers (e.g., MFG) to understand performance requirements and obtain agreement for training necessity
  • Deliver training, workshops and certification programs for new trainers (Train-The-Trainer programs)
  • Evaluation of feedback and motivation for participation in the idea management program
  • Planning and development of training schedules and class room utilization
3

Training Center Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of training center. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for training center
  • Provides coaching, facilitates discussions and makes recommendations for non-exempt associates’ and D/C Supervisors’ developmental needs
  • Assesses training and developmental needs
  • Consults with coach trainers, D/C Supervisors and associates on the floor to follow up on operational issues, such as work methods, productivity and new hire follow-up
  • Administers safety training for the Distribution Center to maintain safety programs that meet OSHA and Company guidelines
  • Ensures all D/C Supervisor and non-exempt associate training programs are conducted on a timely basis
  • Partners with Home Office Learning and Development to modify, design and develop training programs and materials
  • Ensures that all training programs are conducted on a timely basis, and provides follow up to maintain quality and consistency within the company’s training processes
  • Provides the Training Manager with technical and non-technical training support for the distribution center management team
  • Provides coaching, facilitates discussions, and makes recommendations for management team development needs
  • Design and deliver end-user training programs in support of core Contact Center systems
Qualifications for training center
  • Maintenance of equipment and training devices held in the Volkswagen Academy
  • Research and source potential vendors for the purchase and update of training devices
  • Cooperate and collaborate with Lean Center team members to advance the training competence of the group
  • 4 year degree or comparable work experience
  • 2 years in a lean production/manufacturing environment
  • Experience with innovative methods and production systems in an automotive manufacturing
4

Training Center Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of training center. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for training center
  • Identify and work closely with subject matter experts to design, develop, and refine engaging programs in various formats (documentation, live and virtual facilitation, online asynchronous, video, as needed) to meet the needs of the learner population
  • Work in collaboration with Contact Center leadership, HR, systems owners, and key stakeholders to understand and to shape the user experience and related learning strategies to ensure full and timely adoption of new technologies
  • Identify additional on-going training needs and work with Learning Services team to develop programs and materials to meet those needs
  • Will work closely with the Director of Employee Learning Solutions and the Technical Training Manager to create and install standards for the delivery of these programs throughout the Contact Center
  • Be responsible for indentify the training needs throughout the hotel and conduct training needs analysis with all departments yearly
  • Plan, implement and monitor the New Staff Orientation
  • Maintain training record for each individual employees
  • Ensure that monthly training reports are completed as needed
  • To ensure the smooth and efficient running of Training Department
  • To be responsible in attending any meeting on behalf of Training Department
Qualifications for training center
  • Able to lead in a customer centric environment where continuous improvement is a must
  • Ability to deliver quality presentations and individual & group instruction
  • Experience in vendor management, customer service, relationship management, negotiation and budgeting
  • Previous experience in a managerial position preferred
  • Experience in a global working environment an advantage
  • Excellent English and Polish language skills a must, other languages an advantage
5

Training Center Job Description

Job Description Example
Our growing company is hiring for a training center. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for training center
  • To supervise office correspondence and handle secretarial duties
  • Initiate necessary memorandum for all matters required on day to day basis
  • Handle and organize interviews matters related to Student Trainees
  • Maintain all files and employee’s document
  • Oversee the cleanliness and upkeep of the Training Office
  • Assist and update the staff notice board
  • Utilize training budget effectively
  • To be responsible on self development
  • Drive our taget on training hours achievement
  • To have a positive impact, taking personal responsabillity and initiative to resolve issues, always clearly communicating with both Guests and colleagues
Qualifications for training center
  • Proficiency in Microsoft Office, particularly Word, Excel & Powerpoint
  • Readiness to travel (primarily in Poland with some international commitments)
  • Minimum of 2 years of direct experience supporting complex, cross functional projects
  • Ability to work independently while remaining an effective and efficient member of cross-functional teams
  • 1 year training experience and/or 2+ years Distribution Center Supervisor experience
  • Must be available to work all days and hours

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