Surgery Scheduler Resume Samples
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Surgery Scheduler Resume Samples
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JG
J Gulgowski
Joseph
Gulgowski
270 Dibbert Coves
San Francisco
CA
+1 (555) 582 6322
270 Dibbert Coves
San Francisco
CA
Phone
p
+1 (555) 582 6322
Experience
Experience
New York, NY
Surgery Scheduler
New York, NY
Aufderhar, Keebler and Kuhlman
New York, NY
Surgery Scheduler
- Provides assistance to other associates in the department upon completion of responsible duties or as assigned by a supervisor
- Provide assistance to patients in filling out insurance forms and verify insurance coverages
- Orients new personnel and assists in their transition to the work environment as assigned
- Submits ideas for quality or performance improvement for department operations
- Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
- Elicit assistance from manager and surgeons when issues of assessment and/or decision points present that are outside scope of practice
- Perform all other duties as assigned by manager
Houston, TX
Surgery Scheduler Endosocpy
Houston, TX
Trantow and Sons
Houston, TX
Surgery Scheduler Endosocpy
- Utilizes block booking to provide efficient daily running of the surgery schedule
- Maintains a neat and Organizational work area
- Provides the surgery schedule for distribution in a timely fashion
- Notifies and schedules outside resources (cell saver, laser, ESWL) for individualized case requests by physicians
- Reviews draft of schedule for additions, corrections, and abbreviations prior to printing of schedule
- Accurately enters patient charges into the financial system
- Accurately schedules all surgical cases, including electives and add-ons
present
Houston, TX
Surgery Scheduler / Charge Coordinator
Houston, TX
Ortiz-Wunsch
present
Houston, TX
Surgery Scheduler / Charge Coordinator
present
- Assists Department Charge Nurse and/or Manager with on-call schedule for staff, including updates/changes
- Acts as liaison between nursing staff, physicians, and manager on a routine daily basis, and during scheduling of emergency surgeries
- Monitors and maintains block schedule for surgeons, updating as indicated by Department Manager/Director/CNO
- Enters charges and other billing information into the current system, on a daily basis
- Facilitates the daily O.R. schedule by entering, per RN request, Laboratory, Radiology, Blood Bank, and Central Service orders in the current system
- Schedules surgeries for physicians, using current scheduling system
- Monitors Medical Staff privileging status daily and compares against Surgery Schedule. Contacts Physicians listed at least one day prior to scheduled cases
Education
Education
Bachelor’s Degree in Creativity
Bachelor’s Degree in Creativity
Syracuse University
Bachelor’s Degree in Creativity
Skills
Skills
- Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
- Knowledge of English language w/strong written and verbal communication skills
- Ability to maintain levels of inventory to assure availability
- Excellent organizational skills with ability to prioritize, problem solve and meet deadlines
- Basic math skills demonstrating accuracy and attention to detail
- Ability to multi-task, manage details and organize efficiently and effectively
- Excellent professional, organizational, and communication skills
- Knowledge of basic office equipment including copier, fax machine, and computer
- Ability to handle multiple telephone calls
- Organized and very detail-oriented
15 Surgery Scheduler resume templates
Read our complete resume writing guides
1
Clinic Surgery Scheduler Resume Examples & Samples
- Obtains authorization for evaluations, procedures, treatment programs, therapies, etc., from managed care plans and other payers
- Communicates with patient, staff and referring physician regarding authorization decisions
- Schedules services such as pre-op workups, tests, procedures, follow-up visits and any other services the patient may require as taken from Doctor’s orders
- Requires monitoring of pre-operative studies and review by physician prior to surgical procedure date
- Produces efficient and accurate schedules and associated reports
- Records and updates schedule changes accurately
- Communicates with a variety of outside clinics and multiple hospital departments
2
Surgery Scheduler Short Hour Day Evening Shift Resume Examples & Samples
- Acting as receptionist and telephone contact for the Surgical Department,
- Scheduling patients for Surgery, GI Lab, Anesthesia and ACU services including the use of the associated computer system(s),
- Processing patient charges for Surgery, GI Lab, Anesthesia and ACU including the use of the associated computer system(s),
- Compiling statistical data and preparing reports including the use of associated computer system(s),
- Performing post-procedure data entry and record keeping as required by the Hospital and regulatory agencies,
- Maintaining adequate supplies and resources for the department,
- Performing special assignments and projects as assigned by the Director or Charge Nurse
- Computer literacy and keyboarding skills
- Knowledge of medical/surgical terminology
- Three years clerical, scheduling or related experience in a health care setting
- Computerized scheduling/appointment program experience preferred
- Computer based data charge entry preferred
- Medical and surgical terminology required
- Windows and PC applications required
- Accounting methods and data charge entry preferred
- Special Skills/Equipment
- Strong communication and customer service skills, especially on the telephone
- Strong organizational skills
- Ability to flex schedule as needed to support services
- Ability to perform effectively as part of a team in a potentially stressful work environment
- Ability to share and alternate tasks with other team members
- Ability to handle large volumes of telecommunications while maintaining customer satisfaction with physicians and fellow employees
- Quantifiable Dimensions
3
Centralized Surgery Scheduler Resume Examples & Samples
- Coordinates resources to schedule surgeries for multi-disciplinary departments using established scheduling guidelines, OPTime average procedure length, & operating room availability
- Manage schedules & communicate between Kaiser Permanente members, Health Plan surgeons, external providers, anesthesiologists, surgical department staff, OR venues, & patients to coordinate coverage as needed
- Makes scheduling decisions that maximize cost-effectiveness, efficiency, & utilization
- Accountable for the completeness & accuracy of surgical request forms, including patient demographics, procedure description & code, venue request, & time request
- Collaborates extensively w/ each Kaiser Permanente OR Scheduler to assure maximum utilization of block time in each OR Venue
- Collaborates w/ Preop Evaluation Education Center (PEEC), Kaiser Ambulatory Surgery Center (KASC), Minor Procedures Rooms, St Joseph, & Good Samaritan Team Leaders, to ensure appropriate & accurate scheduling by procedure code
- Collects data elements to produce surgical reports & provide statistical feedback to Surgical Departments
- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors
- Must have four (4) years of experience in a healthcare setting. Two (2) out of the four (4) years of experience must be in surgery scheduling for inpatient or outpatient surgical procedures in an Operating Room/Ambulatory Surgery Center setting
- Must have experience coordinating surgery schedules between physicians, patients, operating room staff, anesthesiology, and outside agencies requiring a high degree of accuracy and attention to detail
4
Surgery Scheduler Resume Examples & Samples
- Great working hours
- Opportunities to learn and grow your career
- Great Benefits for Eligible Positions
- Positive team environment
5
Surgery Scheduler Resume Examples & Samples
- Education:High school diploma or GED. Some college coursework in business and healthcare is preferred. Successful completion of medical terminology is required. Successful completion of anatomy is preferred
- Experience:Surgery Scheduling skills such as would be obtained in one year of experience working in a surgical physician’s officeor hospital setting
- Knowledge:Knowledge of basic anatomy, physiology and medical terminology is required. Knowledge of medical terminology. Knowledge of computers and their applications. Knowledge of surgery scheduling processes is important for this position
6
Surgery Scheduler Resume Examples & Samples
- Schedule procedures by obtaining all demographic information
- Entering scheduling information into the computer
- Track the number of cases cancelled per month
- Notify clinical managers and anesthesia of any changes to the surgery schedule
- Complete appropriate scheduling duties according to facility time frames and procedures
- Reschedule cancellations and no-shows in a timely manner
- Maintain accurate and up-to-date statistical data in computer information system within established time frames
- Utilize time effectively
- Adhere to established facility safety requirements and procedures to ensure a safe working environment
- Identify potentially unsafe situations and notify supervisor
- Complete all employee/patient incident documentation in a thorough and timely manner
- Demonstrate complete understanding of established emergency procedures for department and facility
- Practice infection control and standard precautions as instructed or trained
- Assist in maintaining adequate inventory, prepare requisition forms, and order supplies and equipment
- Perform all other duties as assigned by manager
- Attend and participate in all applicable facility training and development workshops scheduled by the facility
- Maintain dress and appearance according to standards
- Demonstrate the safe operation of equipment and machinery and follow procedures for reporting and correcting an unsafe situation
- Strive to be professional, courteous, helpful and cooperative
- Input GI physicians scheduled patients into Groupcast as well as HST
- Perform Inventory tracking utilizing Preference Cards for all ASC cases
- Schedule surgical cases in addition to GI/Pain Procedures
- Audit charts for pain and surgical cases for inclusion of all necessary documents
- Send Pain Billing information to Pain Specialists office
- Assist in Chart prep for cases by pulling reports from Allscripts and placing in chart
- Send Provation(GI Reports) to Physicians’ offices
- Effectively communicate with patients, physicians, referral sources and facility staff to admit patients smoothly and effectively
- Demonstrate flexibility in view of interruptions
- Extend courtesy and politeness to all customers; exercise tact and understanding
- Demonstrate enthusiastic and effective welcome in all interactions
- Demonstrate effective use of telephone as part of the admissions process
- Communicate patient information to assure confidentiality and continuity of care
- Document all patient information according to established standards of care, policies and procedures
- Foster a positive and professional environment by interacting with all persons in a considerate, helpful and courteous manner, and by participating as a team member
- Diffuse/resolve conflict by appropriately communicating with those involved
- Accept constructive criticism and give suggestions in a professional manner
- Consistently demonstrate and exemplifies behavior consistent with DaVita’s core values – service excellence, integrity, team, continuous improvement, accountability, fulfillment, fun
- General office skills
- Demonstrated skill on computer input and/or personal computer operation
7
Surgery Scheduler Resume Examples & Samples
- Work closely with physician and staff to formulate and coordinate the physician operating room schedule. Work with Regional Surgical Services to organize the schedule to assure adequate block time utilization for elective surgeries in the surgery scheduling platform
- Schedule urgent and emergent surgeries as necessary. Coordinates with the appropriate hospital operating room staff or the ambulatory surgery centers to obtain operating room time. Notify medical staff and other personnel of schedule changes
- Minimum two (2) years of experience in an ambulatory surgical sefting or in an acute care setting in the last five (5) years
8
Surgery Scheduler, Ambulatory Services Resume Examples & Samples
- Coordinate appropriate specialized surgical equipment and supplies as needed
- Familiarity in documenting in an electronic medical record system
- Multiple line telephone knowledge
9
Surgery Scheduler Resume Examples & Samples
- Delivers imaging materials to other departments and nursing units as requested
- Conducts data entry and retrieval of information from the appropriate information systems
- Maintains adequate supplies in the work area with items necessary to perform the daily schedule, and advises a supervisor of any items needed from materials management or vendor
- Submits ideas for quality or performance improvement for department operations
- Provides customer service by answering and routing telephone calls
- Provides assistance to other associates in the department upon completion of responsible duties or as assigned by a supervisor
- Attends and participates in monthly department meetings
- Two years experience working as a secretary in an acute care imaging setting is recommended
- Medical Terminology and computer background recommended
10
Surgery Scheduler for DMC Ear, Nose, Throat Resume Examples & Samples
- Work with hospitals to obtain information as required for surgery scheduling
- Elicit assistance from manager and surgeons when issues of assessment and/or decision points present that are outside scope of practice
- Understanding of documentation required for surgery scheduling
11
Surgery Scheduler Resume Examples & Samples
- Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities
- Verify patient personal and insurance information – coordinate pre-op testing per insurance
- Contact patient to confirm procedure/surgery
- Explain and verify proper prep instructions with patients, route to nurse if appropriate
- Prepare all essential paperwork for referral coordinator and facilities
- Maintain the strictest patient confidentiality
- Work with billing staff to ensure all procedures are charged
- Cover/fill-in for co-workers as needed
- Track case volume and direct cases to facilities per direction of management team
- Medical terminology, verbal and written
- Referral process
- Act professionally towards customers, physicians, and co-workers
- Must posses time management skills
- 2+ years prior surgery scheduling, telephone, computer and customer service experience
12
Surgery Scheduler Resume Examples & Samples
- Knowledge of English language w/strong written and verbal communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills with ability to prioritize, problem solve and meet deadlines
- Ability to maintain levels of inventory to assure availability
- Basic math skills demonstrating accuracy and attention to detail
- Basic keyboarding and computer skill
13
Medical Assistant / Surgery Scheduler Resume Examples & Samples
- Experience preferred in area of clinic speciality
- Experience also preferred in working with low-income and Spanish-speaking persons
- Phlebotomy certiifcation preferred
- Bi-lingual, Spanish speaking
14
Surgery Scheduler Resume Examples & Samples
- Scheduling - Utilizes patient information and physician assessment to identify patient's scheduling needs. Schedules future procedures for surgery. Assigns appropriate resources (supplies, equipment, staff) to scheduled procedure
- Collaboration - Collaborates with office when scheduling multiple procedures and physicians. Collaborates with ancillary departments and offices to schedule required procedures, tests, and/or interpreters prior to the surgical procedure. Prepares case preference card for multiple procedures and/or surgeons
- Communication - Communicates pertinent clinical information to appropriate members of Surgical Services and ancillary departments when necessary. Functions as liaison between physician, office staff, patient and hospital staff
- Computer Skills - Utilizes computer systems effectively
- Minimum of one to three years Operating Room experience preferred
- Knowledge of Microsoft Office, hospital, and OR information system software
- Demonstrates excellent interpersonal relationship skills
15
Ambulatory Surgery Scheduler, Hours Resume Examples & Samples
- Answer, greet, problem-solve and direct incoming calls. Record messages and distribute to relevant staff members. Relay information by phone, pager, overhead paging, or recognized method of staff messaging
- Basic knowledge of specific scheduling medical office procedures for surgical specialty
- Computer literate with the appropriate automated systems, i.e., MS Office, WINDOWS, EPICARE
16
Surgery Scheduler Resume Examples & Samples
- Minimum of one year of successful experience in related position
- Experience working in medical group practice preferred
- Experience with CPT / ICD10 coding required
- Ability to establish priorities, organize work, be detail oriented, follow through, perform multiple tasks simultaneously and work effectively with interruptions
- Ability to adapt work pace and thought processes during urgent situations
- Requires proficiency in use of systems, personal computer and software including Microsoft Office product applications (Word, Excel, Meditech,)
- Requires advanced communication skills, both verbal and written including outstanding customer service skills and the ability to be professional in representing Providence to patients, payors and physicians
17
Surgery Scheduler Resume Examples & Samples
- One (1) year experience in a surgery scheduling setting and/or minimum 2 years clinical back office experience
- Team player, able to multi-task, self-starter, detail oriented and proactive
- CERTIFIED MEDICAL ASSISTANT (CT MA)
18
Choi MG Surgery Scheduler Resume Examples & Samples
- Respects the confidentiality rights of patients/employees/guests. Discusses confidential information only in appropriate settings and only when necessary. Demonstrates an understanding of "need to know" with respect to confidential and private information.
- Schedules surgeries as directed. Schedules an assistant and or other specialist when indicated. Schedules patient to see a primary physician and/or cardiologist if medically indicated
- Schedules preop & postop appointments. Schedules preo lab and x-ray appointments
- Notify and mail necessary information to patients. Instruction materials are mailed to the patients in a timely manner. Responsible for answering patients' and hospital staff questions regarding pending surgeries. Ensures that all paperwork is filled out and faxed to various departments
- Calls various insurance companies for precertification and to verify insurance coverage. Informs patients of benefits when not fully covered
- Enters surgeries in Intergy. Assures that all lab and x-rays results have been received. Notifies all departments and surgeons if surgeries are cancelled.
- Types consultations replies, dictated letters to various physicians. Completes various correspondence to insurance companies
- Responsible for scanning lab, hospital reports in patients' charts. Prepares new charts according to protocol for all physicians. Prints schedules and pulls charts for all physicians
- Other duties as assigned.
- Completion of high school or its equivalent
- Excellent interpersonal skills and the ability to work with a wide variety of people are required
- Knowledge of CPT - 4 and ICD-9 codes is preferred
19
Surgery Scheduler Resume Examples & Samples
- Responsible for updating and maintaining the surgery schedule
- Assists and directs vendors
- Resolves administrative problems and inquiries; composes, edits, and proofreads correspondence and reports, and prepares a range of administrative documents
- Assist with the Utilization Review activities
- Confer with patients to derive medical history and previous surgery information from them
- Answer questions regarding paperwork involved for compliance with surgical procedures
- Take reservations for surgeries, invasive and non-invasive procedures and ascertain the smooth flow and progression of scheduled cases
- Schedule surgeries based on surgeons’ schedules and available dates
- Maintain patient time allotments according to test results feedback time
- Order patients’ tests such as bone scans, complete blood counts, MRIs, CT scans and ESIs
- Assess tests to determine if patients are ready for surgeries
- Keep patients up to date with the status of surgeons’ schedules and scheduled surgeries
- Assist patients in filling out forms and collect fees such as co-pays
- Provide assistance to patients in filling out insurance forms and verify insurance coverages
- Schedule surgery appointments and perform follow up and reminder duties
- Respond to patients’ queries regarding surgery times and what to ingest (or not) prior to a surgery
- Ascertain that all consent forms are filled out and signed prior to scheduled surgeries
- Walk patients and families through instructions about “things to do” before and after surgeries
- Schedule post-surgical appointments with doctors and necessary tests
- Medical, dental, vision insurance
20
Surgery Scheduler Resume Examples & Samples
- Receives instructions from physicians about which surgery or test is recommended
- Obtains precertification/preauthorization from insurance companies prior to surgery for each procedure and test, using an online application or by contacting insurer on the telephone
- Verifies patient eligibility and coverage for the procedure using an online application or the telephone; if patient is not eligible on date of service, or procedure is not a covered benefit, explains this to patients
- Counsels patients pre-operatively regarding their potential financial obligations, and provides information about patient insurance coverage
- Discusses pre-operative instructions with the patient, as directed by physicians
- Assists patients with setting up payment plans, and collects pre-surgical deposits
- Schedules operating room time, according to physician scheduling protocols; faxes H&P to hospital admitting department
- Schedules all appropriate pre-operative tests and blood work
- Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists; has paperwork ready for surgeon prior to the day of surgery
- Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information
- Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements
- Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
- Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety
- Complies with Network and departmental policies regarding attendance and dress code
- Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated. OTHER FUNCTIONS
- Responds to written and telephone inquiries from patient and carriers regarding planned surgeries
- Maintains communication among the physician, patient, insurance company and hospital at all times
- Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
- Maintains detailed knowledge of practice management and other computer software as it relates to job functions
- Attends continuing education courses as requested
- Attends all regular staff meetings
21
Surgery Scheduler Resume Examples & Samples
- Act as liaison between patient and referring physicians
- Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials
- Attend and schedule department meetings
- Collect data for research study
- Coordinate and monitor patient follow-up through the Refract Tracker and EPIC
- Coordinate and track internal and external marketing efforts
- Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions
- Coordinate patient education seminars and schedules physicians accordingly
- Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments
- Ensure all billing and insurance information is current and accurate
- Ensure that informed consents are signed
- Obtain pre-certification and/or referral prior to the date of the procedure
- Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals
- Provide patients with pre and postoperative instruction according to service specific guidelines
- Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients
- Work directly with department to troubleshoot procedural and operations issues
- Completion of a medical assisting program or 2-4 years experience in a medical field is required
- Proficiency in medical terminology preferred
- General knowledge of computer software and practice management databases is essential
- Knowledge of the Epic practice management programs preferred
- Strong organization, time management and interpersonal skills
- Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees
- Ability to deal compassionately and professionally with patients is essential. Work independently and possess sound decision-making skills
- Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures
- Ability to prioritize work demands
- Ability to consistently maintain confidentiality with regards to all job assignments and related information
- Access to medications is limited to the distribution of the medication to the nurse.�
22
Hosp Surgery Scheduler Cardiac Surgery Specialists Resume Examples & Samples
- Candidates must possess excellent communication skills as well as knowledge of medical practice operations
- Work requires knowledge of physician office policies, CPT & ICD-9 coding, procedures, and equipment
- Work requires interpersonal skills necessary to function as liaison between physicians, office staff, patients and patient’s family members
- Work requires the ability to determine and calculate any pre-certification requirements
- Work requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers
23
Surgery Scheduler / Charge Coordinator Resume Examples & Samples
- Schedules surgeries for physicians, using current scheduling system
- Copies, collates, and distributes the surgery schedule online daily to selected in-house departments
- Complies, prints, and distributes (to the appropriate departments) the daily reservations of patients schedule for surgery
- Handwrites the daily schedule board
- Assists Department Charge Nurse and/or Manager with on-call schedule for staff, including updates/changes
- Provides telephone support for the O.R. Front Desk, and directs inquiries appropriately
- Acts as liaison between nursing staff, physicians, and manager on a routine daily basis, and during scheduling of emergency surgeries
- Ensures the services of the Blood Bank, Laboratory, Radiology, Pharmacy, and Central Service are readily available to Surgery, as needed
- Monitors Medical Staff privileging status daily and compares against Surgery Schedule. Contacts Physicians listed at least one day prior to scheduled cases
- Monitors and maintains block schedule for surgeons, updating as indicated by Department Manager/Director/CNO
- Enters charges and other billing information into the current system, on a daily basis
- Facilitates the daily O.R. schedule by entering, per RN request, Laboratory, Radiology, Blood Bank, and Central Service orders in the current system
- Bears Responsibility for daily upkeep and routine maintenance of all office-related equipment
- Respects patients' privacy at all times
24
Surgery Scheduler Resume Examples & Samples
- One year scheduling experience preferred
- CPR certificate
- Core competency completed
- Pleasant phone and interpersonal skills
- Must appropriately handle sensitive and confidential information
- Flexible, reliable, productive, patient oriented, and self motivated
25
Surgery Scheduler Resume Examples & Samples
- Sets priorities and organizes work
- Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, Treatment room for ESI patients
- Accurately uses procedure codes to ensure proper billing
- Communicates changes to schedule to appropriate staff
- Ensures all required fields in Advantx are completed
- Works closely with OR director to avoid equipment or supply conflicts
- Cross trains with other areas
- Minimum 2-4 years of hospital or medical office experience required
26
Surgery Scheduler Resume Examples & Samples
- Educate patients about planned surgery
- Obtain all necessary paperwork and ensure it is completed in a timely manner
- Assist in other functions of the physician practice as needed
- Knowledge of surgical procedures and process
27
Surgery Scheduler Resume Examples & Samples
- Answer and respond to all incoming telephone inquiries utilizing UPP customer service standards
- Answering calls, taking patient messages, and follow up as appropriate. Provide pertinent information including patient education as directed
- Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families
- Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures
- Coordinate and schedule all necessary pre-testing and orders given by the attending physician(s)
- Obtain lab/x-ray reports, hospital notes, authorizations, information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required
- Perform all responsibilities in a manner that demonstrates appropriate behavior towards staff, peers and other department personnel as defined in the departmental and UPMC/UPP job performance standards. Employee can be relied upon to work steadily and effectively and for punctuality and regularity of attendance
- Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms
- Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control
- Schedule all post-operative appointments
- Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations
- Completion of a medical assisting program or 2-4 years experience in a medical field
- Knowledge of insurance regulations, specifically
- Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures
- General knowledge of computer software and practice management databases is required
- Ability to deal compassionately and professionally with patients is essential
- Ability to work independently and possess sound decision-making skills
- Access to medications is limited to the distribution of the medication to the nurse
28
Surgery Scheduler Resume Examples & Samples
- Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Schedules patient surgeries according to department policies
- Coordinates and schedules pre-operative laboratory and other testing
- Acts as a liaison between clinicians and hospitals as needed
- Verifies insurance and eligibility as needed
- Obtains all necessary consents prior to surgery
- Assures that surgeries are pre-authorized if required
- Processes procedures for collection of co-pays and deductibles
- Processes surgical disability forms if applicable
- Assists with pre-operative education as required
- Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Proficiency in Microsoft office applications (Word, Excel)
- Ability to handle multiple telephone calls
- Excellent telephone skills and etiquette
29
Surgery Scheduler Resume Examples & Samples
- Patient friendly
- Takes on new responsibility as needed
- Reliable and self-starter
- Good verbal and written communication skills with patients, physicians and staff
- Organized and very detail-oriented
- Dependable
- Computer and typing skills
30
Surgery Scheduler Resume Examples & Samples
- Coordinate and schedule all necessary pre-testing and orders given by the attending physicians
- Ensure all insurance information is current and accurate
- Maintain confidentiality in all patient related interactions
- Obtain patient records and blood work results prior to patient arrival
- Performs all responsibilities in a manner that demonstrates appropriate behavior towards staff, peers and other department personnel as defined int eht departmental and UPMC job performance standards. Employee can be relied upon to work steadily and effectively for punctuality and regularity of attendance
- Perpare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals
- Proficient with the EPIC and Surginet computer systems and able to schedule patient appointments, check in/check out patient
- Supports the Philosophy and Mission of UPMC recognizing the importance of patient satisfaction and patient rights
- Completion of a medical assisting program or two to four (2-4) years experience in a medical field
- Work independently and possess sound decision-making skills
31
Surgery Scheduler Resume Examples & Samples
- Two or more years experience in surgery scheduling required
- Medical terminology and understanding and comprehension of insurance/healthcare industry
- ICD10 coding and insurance knowledge/experience preferred
32
Surgery Scheduler Resume Examples & Samples
- Describe your background and qualifications and why you believe you would be a good fit for this position at VonVoigtlander Women’s Clinic
- Exercise initiative, independent judgment, and a service-oriented attitude while scheduling patients for operative procedures within an ambulatory care setting
- 3-4 years of clerical experience is required, preferably in a medical setting
33
Surgery Scheduler Resume Examples & Samples
- Extensive contact with Physicians, Patients, Hospitals and Insurance companies
- Communicating to patients’ any and all pre-operative and pre-radiology workup and testing
- Obtain all authorizations for surgeries and radiology procedures
- Maintain Surgery Schedule in Book and in Computer so Physicians can access their surgery schedules
- Assist in any and all front office duties, i.e. filing charts, answering phones, etc. as time permits
- Maintain an active hospital patient treatment list that must be updated daily
34
Surgery Scheduler / Front Desk Resume Examples & Samples
- Schedule and co-ordinate surgery procedures between patient, physician and hospitals
- Schedule all surgeries or radiology procedures at hospitals and or Radiology offices
- Maintain contact between both offices for the purpose of coordinating surgery assists if necessary
35
Surgery Scheduler Senior Asui-gilbert Resume Examples & Samples
- Knowledge of patient’s medical history, i.e. allergies, current medications
- Obtains and enters all authorization and correspondence relating to scheduled surgery in EMR/Physicians calendar, surgical assistant and anesthesia scheduling
- Communicates to patient what the necessary prep is before surgery
- Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty -Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. -Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies
36
Surgery Scheduler Resume Examples & Samples
- Arranges surgical procedures/equipment, updates and publishes surgical schedules as needed. (30%)
- Ensures appropriate pre-op testing is scheduled and completed. (5%)
- Prepares and forwards clinical data as required to Specialists/Consultants. (5%)
- Maintains electronic logs of referral status per protocols of the medical office. (5%)
- Answers telephones/voicemails and communicates messages to the appropriate person or returns calls within 24 hour. (5%)
- Proper telephone technique
- General knowledge of healthcare insurance benefits and terminology
37
Surgery Scheduler Endosocpy Resume Examples & Samples
- Accurately schedules all surgical cases, including electives and add-ons
- Updates additional information to the surgery schedule as needed
- Utilizes block booking to provide efficient daily running of the surgery schedule
- Communicates changes to physician offices, surgery center, and P.A.C.C
- Notifies physician offices of start times
- Refers special requests, i.e., instrumentation, laser, specialty needs to appropriate personnel
- Coordinates schedule with radiology for adequate case coverage and special requests (needle localization)
- Notifies and schedules outside resources (cell saver, laser, ESWL) for individualized case requests by physicians
- Ensures availability of resource before scheduling the case
- Accurately enters patient charges into the financial system
- Understands the need for timely entry
- Corrects errors through the appropriate venues as errors are identified
- Works in coordination with the materials management coordinator for items and pricing not in the chargemaster. Utilizes the chargemaster for pricing needs; maintains a current chargemaster in the department for reference
- Provides the surgery schedule for distribution in a timely fashion
- Reviews draft of schedule for additions, corrections, and abbreviations prior to printing of schedule
- Compiles statistics and prints reports as requested
- Completes case closures in a timely manner
- Ensures correct entry of data into closing system for accurate statistics
- Maintains a neat and Organizational work area
- Ensures appropriate functioning of copiers, fax machine, and computers required for daily operations
- Orders supplies as needed to support functions of the department
- Files and maintains OR chart, billing sheets, and implant records as requested
- Follows computer downtime procedures
- Five years recent clinical practice to include to include at least two years healthcare management required
- Demonstrated knowledge, skills and experience in ambulatory and inpatient care coordination
- Excellent oral and written communication and organizational skills, analytical abilities and leadership expertise required
38
Surgery Scheduler Supervisor Resume Examples & Samples
- Schedules procedures in appropriate rooms and/or assigned blocks
- Provides timely and adequate information to Supply and Materials Coordinator and Sterile Processing Supervisor on physician specialty requests for supplies, equipment and instrumentation
- Prior to denying scheduled procedure, notifies management team of equipment conflict in the scheduling process
- Maintains system integrity and confidentiality of data
- Provides clear direction and leadership to support and empower teams and individuals to make effective decisions and implement change
- Establishes performance goals with Ambulatory Surgery Schedulers and tracks performance, facilitating staff's ability to strengthen specific knowledge and skills
- Provides formal and timely documented guidance and feedback utilizing performance management tools and Nemours Standards of Behavior
- Hires, counsels and provides disciplinary actions to staff as necessary
- Utilizes Lean methodology and embraces the Daily Management System
39
Surgery Scheduler Resume Examples & Samples
- Graduate of Medical Secretary, Health Unit Coordinator, Medical Assistant Program LPN Program
- OR Minimum of two years complex scheduling experience in a surgical or procedural setting
- Ability to perform multiple tasks at high activity levels
- Demonstrated ability and willingness to learn and apply new and upgraded computerized systems to job responsibilities
- Ability to prioritize and problem solve with little supervision after a reasonable orientation
- Ability to manage complex logistical arrangements involving multiple and possibly conflicting priorities
40
Surgery Scheduler Resume Examples & Samples
- Works cooperatively with the schedulers at EvergreenHealth surgical facilities
- Obtains insurance prior authorizations
- Obtains insurance benefits, including estimation of copays and deductibles and communicates same to patient
41
Surgery Scheduler Resume Examples & Samples
- Extensive experience in surgically oriented clinical practice
- Broad understanding of the healthcare system to include the contractual and procedural relationships between clinic, hospital, and insurance companies
- Understanding of varying patient financial responsibilities under a multitude of insurance plans
- Ability to comfortably communicate with patients and insurance companies to obtain necessary information to preauthorize surgeries
- Basic knowledge of ICD9 and CPT coding conventions to prepare paperwork
- Knowledge of Epic electronic medical record and ability to document activity within the record
- Computer keyboard skills, including word processing and spreadsheet experience preferred
42
Surgery Scheduler Resume Examples & Samples
- Schedule surgeries, procedures, coordinates schedule between Surgery Center and doctor''s offices
- Assures that pre-certification/referrals are in order for Insurance Coordinator
- Confers with OR Nurse Manager, DON and /or Administrator to determine status of scheduled surgeries. Alters schedules to meet unforeseen conditions
- Works closely with the Administrator and DON when maintaining approved privileges for each physician or as documents are updated, etc
- Interacts appropriately and effectively with all patient/others regardless of age or ethnic background
- Minimum 2-5 years of surgery center scheduler experience MANDATORY
43
Surgery Scheduler Resume Examples & Samples
- Directly responsible for coordinating surgery cases and outpatient procedures for the department of surgery and all of the associated divisions
- Coordinates surgical procedure with OR staff and patient to ensure patients are properly scheduled
- Initiates and reviews the surgical procedure Scheduling Data Sheet. Ensures all documentation is complete and the correct pre-op tests are ordered in a timely manner
- Coordinates with New Patient Services to ensure biopsy slides, reports and any other pertinent information is available prior to the patient’s surgery date
- Schedules pre-op appointments. Ensures all documentation is complete and the correct information is communicated and distributed to the patients in a timely manner
- Coordinates pre-op authorizations with the Utilization Review Department and ensures that all clearances requested by provider are received prior to the procedure date
- Processes pre-op consultations
- Processes labs, surgical orders, EKGs, x-rays or any ancillary services as requested by providers
- Ensures all clearances requested by provider are received prior to the surgery date
- Directs patient calls regarding pre-op instructions and post op questions
- Coordinates date of surgery based on doctors OR block time schedules and clinic schedules
- Coordinates pre-op admission with the Admitting Department
- Acts as a resource to coordinate schedule of midlevel practitioners and physicians regarding surgery cases
- Contacts patients regarding date and time of surgical procedure and related appointments and provides updates to any changes in surgery schedule
- Provides updates to physician schedules when surgical procedures are cancelled. If possible – works with other patients to fill open surgical block time
- Collaborates with clinic scheduling staff if surgical procedure needs to be booked during routine clinic hours so that clinic time and scheduled can be adjusted
- Internal Contacts: OR, New Patient Services, Admitting Department, Utilization Review Department, Clinic schedulers, Pre-operative clinic staff, physicians, midlevel practitioners and departmental secretaries
- External Contacts: Satellite office in Pasadena, Lancaster and other relevant offices
- Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality. [5
- Assures that a positive service image is projected in all encounters with patients, visitors, and department staff. [5]
- Provides accurate, reliable, courteous and timely services to all customers
- High school degree or equivalent. Experience may substitute for minimum education requirements
- Two years work experience in a medical environment
- Two years medical office experience: Preferred
