Services Product Manager Resume Samples

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CH
C Hilpert
Cheyanne
Hilpert
29626 Prohaska Summit
San Francisco
CA
+1 (555) 756 9282
29626 Prohaska Summit
San Francisco
CA
Phone
p +1 (555) 756 9282
Experience Experience
04/2014 present
Houston, TX
Liquidity Management Services Product Manager
Houston, TX
Liquidity Management Services Product Manager
04/2014 present
Houston, TX
Liquidity Management Services Product Manager
04/2014 present
  • Work closely with the Correspondent Banking and coverage teams during the account planning exercise
  • Develop a liquidity management product proposition by working with Legal, Operations and FICC to evolve optimal account pooling structures
  • Market sizing and analysis (existing client base and potential target market)
  • Drive Growth Initiatives associated with liabilities, Volumes (CHB/SHA/BEN-OUR/MT202 Bene Deduct) and Re-pricing
  • Be the catalyst for replication of existing Global Cash management capabilities in Nigeria
  • Maintain core client collateral (including slip-sheets, pitch books, proposal content, regulatory guides) for maximum impact and deploy tailored content
  • Defend and grow market share while maintaining industry relationships with partners
07/2011 03/2014
Los Angeles, CA
Digital Services Product Manager
Los Angeles, CA
Digital Services Product Manager
07/2011 03/2014
Los Angeles, CA
Digital Services Product Manager
07/2011 03/2014
  • Identify opportunities and provide guidance on partnerships, acquisitions or to drive product success by working with the Alliances & Partnerships team and the Business Development team
  • Define and drive the business plan and product strategy for the Digital Solar portfolio including a detailed solution map for Digital Solar that specifies the intended outcomes, customer and market segmentation, targeting along with the associated segment specific value proposition and value capture analysis. The solution map will also include defining the analytics that are necessary for the success of the product
  • Be responsible for Wing to wing definition of segment specific connectivity architecture within the EC Digital Services Architecture
  • Provide roadmap for the product with detailed release plans that clearly identify the value proposition and net new functionality delivered to customers on a release by release basis
  • Prioritize feature set and capabilities necessary to drive Assets Under Management, Data Under Management and a differentiated position in the marketplace
  • Competitive analysis and relative positioning of the product offerings
  • Develop a pricing model for the product and underlying modules
09/2005 05/2011
Philadelphia, PA
Services Product Manager
Philadelphia, PA
Services Product Manager
09/2005 05/2011
Philadelphia, PA
Services Product Manager
09/2005 05/2011
  • Provides direction, content and support for product marketing efforts including trade shows, webinars and collateral
  • You will be responsible for every facet of driving success, from creation of offers to realization of revenues through the following activities
  • Monitor delivery execution, discovering and correcting any issues that detract from customer delight or financial performance
  • Support sales inclusive of training, customer meetings, presentations, proposal development
  • Works directly with global sales organization for product sales training, competitive bids and RFP responses, customer quality issues
  • Create and manage "value gap" models with role-based personas to measure impact on closing their product-specific usage and adoption
  • Manages technical and business queries (pricing schedule, specification, regulatory issues)
Education Education
Bachelor’s Degree in Communication
Bachelor’s Degree in Communication
University of Cincinnati
Bachelor’s Degree in Communication
Skills Skills
  • Strong verbal and written communication skills, strong interpersonal skills
  • Ability to demonstrate enthusiasm towards colleagues and clients
  • Ability to perform under pressure & meet deadlines
  • Results oriented team player with high professional standards and work ethic
  • MBA or MSIS highly desired
  • Ability to take conflict and redirect it towards team focused success
  • Ability to effectively collaborate across time zones and cultures
  • Comfort in both business and technical forums
  • Self-starter with the aptitude to function effectively in a fast-paced, dynamic organization
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1

Cib-execution Services Product Manager Resume Examples & Samples

  • Ensure project deliveries are clear, reliable performance metrics, deriving actionable insight from complex business data, and leveraging data to understand and improve business capabilities and processes for sales and trading
  • Coordinate across numerous constituencies to gain consensus and develop innovative, efficient, competitive approaches to issues
  • Interface with cross-functional organizations; IT, Operations, compliance, legal, risk) for product delivery
  • 5 years experience in Fixed Income product oriented trading or sales role at a major bank or alternative trading organization with solid understanding of Rates, FX, Credit and Commodities
  • Prior experience in client facing position requiring consultative approach and the ability to deliver complex information in concise and relatable manner
  • Ability to execute at a high-level, handle multiple projects simultaneously and independently, while maintaining a high degree of communication and escalation at appropriate junctures
2

Icg-account Services Product Manager Resume Examples & Samples

  • Monthly rates setting/ hedge submissions/ condi adjustments/ account proofing
  • Account Opening Documents negotiation and implementation of PDPA/ FATCA
  • Manage deposits target / ROA / monthly forecasting
  • Drive deposit repricing / raise LCR friendly deposits
  • Work with RT to analyze & manage S2 costs / placement of excess liquidity
  • System rollouts / enhancements pertaining to account services
  • Implement RMB Strategy & G3 Fast initiatives
  • TTS Knowledge especially on deposits / Basel III policies / FATCA/ SDIC Skills (What specific technical skills does the individual need and at what level, e.g. specific IT/spreadsheet/analytical/modeling skills)
  • Good grasp of MS Office, ability to slice & dice to analyze and drive deposits and forecast all stream of revenues
  • Ability to work with tight datelines
  • Motivated, team player
  • Work will all stakeholders
3

Cib Investor Services Product Manager Valuations Resume Examples & Samples

  • Develop our strategy for OTC Derivatives Accounting, including how we support valuation in the future, taking account of technology developments and the needs of our client base
  • Act as the product lead to the project that will change our support for OTC derivatives and work with colleagues and other product partners (e.g. ACCE) to ensure a globally aligned solution
  • Maintain product definition and promote consistency and best practice across the region
  • Maintain a good understanding of regulatory developments that impact how we support specific instruments, understanding the impact on our service
  • Maintain an awareness of market developments and vendor and competitor service offerings to provide comparison and input to future innovation
  • Drive product developments as required, building solid business cases in alignment with the wider product direction
  • Provide product input into valuation and operating models, working with Operations, Technology and Platform teams to ensure continued development and a market leading offering
  • Work with internal partners to address any client issues and help manage clients back to green
  • Monitor potential and open risks and issues in relation to instruments and valuation
  • Act as the product lead for any business wide valuation issues, market events or pricing policy
  • Support fellow Fund Accounting product managers with deals and client issues
  • Update sales documents & RFP database to provide clarity of our capability and product messaging, and promote awareness of this across the business
  • Conduct internal and client updates on industry trends or new product developments
  • Participate in sales presentations, presenting the product positively and producing first class sales materials that will help generate new business
  • Provide analysis, input and decision making to setting fees for new & existing business
4

End User Services Product Manager Resume Examples & Samples

  • Good relationship builder and negotiator that can work effectively with peers and senior colleagues
  • Knowledge of the Citi Desktop environment
  • Good analysis and presentational skills
5

Liquidity Management Services Product Manager Resume Examples & Samples

  • The Product Manager will be responsible for the management of the Cash Balance sheet. This implies a measure of accountability for business performance and to optimize the returns for Cash Management
  • Identify and drive implementation of liquid solutions to enhance growth in liabilities, meet the global liquidity management requirements of our global corporates within the constraints of local institutional framework and market regulations
  • Be the catalyst for replication of existing Global Cash management capabilities in Nigeria
  • Develop and consistently update Nigeria Country profile document, issue a Newsletter quarter on new market developments, new product roll-out by Citi within the quarter, information on market indicators and projected impact on the TTS Cash business
  • Support other Product Manager in driving sales for market segments assigned in line with the penetration strategy of the TTS Cash business
  • Defend and grow market share while maintaining industry relationships with partners
  • Work with the Regional Payments product team in managing, changing and evolving product risk, regulatory environment and requirements in areas such as Compliance, AML, credit risk, and operational risk
  • Market sizing and analysis (existing client base and potential target market)
  • Lead & Support the sales drive to grow the FI Cash portfolio
  • Drive Growth Initiatives associated with liabilities, Volumes (CHB/SHA/BEN-OUR/MT202 Bene Deduct) and Re-pricing
  • Ensure adequate MIS is in place to track drivers (Volumes, Liabilities), Revenues, Expenses and Pipeline/ Wins
  • Work closely with the Correspondent Banking and coverage teams during the account planning exercise
  • Leverage the global network to increase our RMB market share
  • Management of Cash Balance Sheet and Account Services P&L. Preparation of plans, forecast. Analysis of results vs. Plan and providing explanation for differences
  • Participating in Pricing/Deal review and providing sales support. Consistently monitor account services pricing in line with market developments, proactively initiate price changes for review and approval and drive closure in a timely manner. Preparation and execution of marketing plans. Conducting marketing research whenever appropriate. Issue a quarterly newsletter to disseminate information of market developments, impact on the Cash business etc. Provide regular updates on market and product information that impact account service revenues. Consolidate and provide information for senior management
  • Product development and innovation including overall coordination with Legal, Operations, Technology, Client Delivery and Sales in order to make account services as successful as possible
  • Develop and implement an optimal TTS Hedge strategy. Initiate and effect re-pricing for enhanced returns
  • Proactively manage current account balances within the context of the liquidity environment with a view to understanding the implications of rapid market changes and initiating appropriate responses for optimal returns for the TTS business. Initiate and implement liability growth initiatives to enhance access to targeted liability pools in the market, in liaison with relationship management teams and Sales
  • Develop and understand cost structure of each product and propose alternatives to reduce expenses
  • Prepare and ensure Product Programs are approved in a timely manner
  • Implement and manage analytical tools/processes for adherence with and optimization of transfer pricing policy. Work closely with Treasury to fine-tune and optimize transfer-pricing policy
  • Identify the investment needs of customers and develop investment products that address their liquidity management needs
  • Implement global Initiatives on liquidity and Investment management in Nigeria within the context of market regulations and system constraints
  • Develop a liquidity management product proposition by working with Legal, Operations and FICC to evolve optimal account pooling structures
  • Tailor product collateral to meet client needs
  • Identify customer communication opportunities - topics, new communication channels
  • Track and communicate any major regulatory changes
  • At least (5) five years banking experience. Treasury experience will be an advantage
  • Good understanding of the macro-economy and in particular liquidity management
  • Experience in analysis of business case – (ROI, Cost-benefit analysis)
  • Knowledge of trends in the Trade market
  • Deep understanding of Risk management is essential and a pre-requisite
  • Good communication skills (written and verbal)
  • Strong quantitative and analytical skills
  • Strong creative thinking capability, come up with solutions and innovations
  • Outside the box-thinker
  • Ability to adhere to product management disciplines
  • A BSc / BA degree in a Business/Accounting discipline
  • An MBA and/or professional accounting qualification will be an advantage
6

Cib-ts-liquidity Services Product Manager Resume Examples & Samples

  • Actively participate in the development and execution of strategic investment (SPR) initiatives including development of strategic plans, contribution of details into projects, business case development, oversight and subject matter expertise (SME)
  • Actively participate in on-going communications to business partners of your responsible product initiatives including conducting of regular trainings
  • Continuous on-going ownership / analysis of financials relating to your assigned products
  • Liaison with business support and China financial management for investigations, variances and metrics
  • Actively participate in the development and maintenance of activity based cost metrics, Profitability Analysis, Control Self-Assessment and other similar projects
  • Identify and develop cross functional strategic initiatives wherever appropriate to build the China capability network
  • Identify strategies to increase the volume of payments delivered electronically, by directing the analysis of paper, planning and executing
  • Contribute efforts to build a reliable, error free and automated process that support the products
  • Identify strategies and opportunities to improve quality and efficiency
  • 6 years of transactional banking experience with client access channel implementation or product preferred
  • Team player; work with limited supervision required
  • Strong interpersonal and organizational skills including good decision making and multi-tasking abilities
  • Fluency in Mandarin and English both oral and written
  • In depth China market banking regulation and local cash management experience required
  • Exposure to various functions including sales, client service, operations preferred
  • Deep MS Excel, Access, PowerPoint and Word skills
7

World Wide Services Product Manager Resume Examples & Samples

  • Typically 12+ years to demonstrate mastery of Service Business Management
  • Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
  • High knowledge of Information Technology (IT) and services industry
  • In-depth and broad knowledge of company organization, functions, culture, HP Services (HPS) services portfolio, routes to markets, and end to end processes. Unique mastery and recognized authority in area of responsibility. Need solid technical, and state-of the- art functional, or business knowledge
  • Highly developed problem solving abilities
  • Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment
  • Ability to correctly design reports and interpret their output
  • Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen
  • Excellent presentation skills. Highly developed negotiation/ influencing skills
8

Alpha Services Product Manager VP Resume Examples & Samples

  • Market and distribute alpha signals and strategies to sophisticated institutional quantitative clients
  • Trade hypothesis generation and problem solving in collaboration with clients and our quant desks
  • Identify new Alpha signals and strategies from internal sources
  • Understand Performance Drivers across various markets and how to further optimize leveraging quantitative techniques
  • To act as senior member of team and champion for MS Alpha Services in Europe
  • A background within Hedge Fund client coverage
  • Systematic appreciation of information and ability to work with systematic clients
  • Strong communication skills to display gravitas with sophisticated client base and internal senior management
  • Ability to network internally and work with various sales, trading and product teams
  • An understanding of both Equity and multi asset products
  • Multi-year experience successfully delivering alpha capture ideas to quantitative clients
  • Experience within electronic trading a plus
9

Cib-execution Services Product Manager Asia-executive Director Resume Examples & Samples

  • Collaborate and partner with coverage sales/trading and product teams and educate clients to deliver best in class execution services and solutions ensuring objectives are met in a collaborative manner
  • Monitor client activity; revenues and market shares
  • Identify opportunity and market trends and provide the suitable products to meet client needs
  • Work with sales to drive client usage
  • 5+ years’ experience in Fixed Income product oriented trading or sales role at a major bank or alternative trading organization with solid understanding of Rates, FX, Credit and Commodities
  • SME across fixed income execution products, services and solutions
  • Understanding of client segments and their associated execution needs
  • Have an understanding of the concepts and industry direction for Sales client intelligence, data analytics and tools to help Sales
  • Team player comfortable working in a fast-paced consulting-style, unstructured environment
  • Excellent quantitative and analytical problem solving skills – as well as written and verbal communication
10

Markets Private Equity Services Product Manager Resume Examples & Samples

  • 8+ years’ experience in Accounting, Financial Reporting, Private Equity and/or Fund Administration
  • Knowledge (experience) with alternative investments, in particular private equity
  • Financial information / P&L management
  • Business development support experience
  • Ability to work in groups and independently
  • Written communication
  • Financial modelling
  • Interpret financial information
  • Desire to be part of a growing business
  • Presentation preparation
  • Supervisory skills with professional staff
  • Hands-on management style with strong leadership skills
11

CIB Investor Services Product Manager ED Resume Examples & Samples

  • Client focus: Ensure that client requirements and sales mandate are delivered with a sense of urgency. Act as single point of contact for client while facing-off internally on their behalf across internal support groups and business partners. Implementation will also encompass third-parties involved such as client vendors, ECN's, Fund Administrators and other authorized interests
  • Project management: End-to-end project management accountable to client and business owners. Accountable for delivering fully operational account to client in a timely manner. Ability to identify potential differences between current JPM offering and client requirements from the onset of on-boarding, and work with client and internal partners to solve
  • Internal Partner Coordination: Coordination across JPMorgan teams globally throughout the implementation process. In particular, building strong relationships with Sales and Trading, Client Solutions, Credit, Risk, Legal, Client Service and Technology teams in order to facilitate client timelines. Serve as initial point of escalation for internal support teams
12

Account Services Product Manager Resume Examples & Samples

  • 3-5 years of experience in product management or marketing, project, or financial management. Proven success in analyzing target markets and business opportunities, developing financial projections, developing product requirements and strategy
  • Experience working with and motivating cross functional teams to implement complex projects successfully; preferably in banking, financial services or a related field
  • Process engineering experience with strong analytical skills and a pragmatic approach
  • Well-rounded leader; highly motivated individual / self-starter; ability to take direction; can work independently as well as in a team
  • Sound relationship building capabilities with partners across the organization in order to drive consensus
  • Payments and banking experience preferred
  • Experience in wealth management and working with Financial Advisors a plus
13

Investor Services Product Manager Global Data & Analytics Resume Examples & Samples

  • 15+ years of hands on and progressive experience managing various aspects of Cross-Asset Performance Measurement & Risk Analytics businesses in the context of large global custodian business models
  • Experience can be at a major global custodian bank or at a financial technology company specializing in cross-asset data and risk analytics
  • Specific experience in designing data models, integrating performance and risk systems with investment accounting platforms and designing information delivery portals are critical
  • Specific experience in all aspects of Investment (portfolio) accounting and management of structured and unstructured data are a must
  • Proven track record of driving the design and development of client information delivery portals are key
  • Hands on Operations experience in multiple aspects of Performance & Risk Analytics activities is a major plus
  • Detailed working knowledge of and experience with industry systems used for performance and risk are very important
  • Strong execution orientation with a proven and demonstrated track record of results in the management and transformation of Cross-Asset Data & Analytics Product capabilities
  • Proven ability to manage, partner and drive complex technology projects with internal technology departments and/or third-party vendors
  • Adept client and internal negotiation skills to be used in the delivery of client solutions
  • Acumen with multi-constituent management
  • Exceptionally strong people management and leadership skills with a demonstrated track record for both
  • Impeccable industry reputation/recognition for accomplishments in the field of Data & Risk Analytics
  • Impeccable detail orientation and focus on superior quality deliverables with an ability to set deadlines and consistently achieve them
  • 15+ years of progressive experience at either a top Global Custodian or within a financial technology firm offering Performance and Risk Analytics services
  • Undergraduate work in accountancy, finance, quantitative modelling, operations management, technology or related field
  • Graduate work a plus
  • Chartered Financial Analyst designation is a plus
  • Excellent inter-personal skills and ability to thrive in complex, global environment a must
14

Tts-senior Trade Services Product Manager Resume Examples & Samples

  • Lead virtual teams in the development of product and/or services strategy to support new and/or recurring business within the region with specific focus on Singapore and ASEAN block countries
  • Along with the countries, be collectively responsible for product and service performance (financial and quality), growth in market penetration and relative share; own and actively manage all aspects of the product Profit & Loss (P & L) and performance
  • For Singapore, own direct responsibility for Trade Services revenues including but not limited to development of market strategy, product capabilities/enhancements and regulatory compliance
  • Responsible for development of value added trade services solutions for corporates and financial institutions including outsourcing solutions for the region
  • Provide the business interface with Operations Centers and Technology team to meet product development and delivery objectives
  • Provide specialist expertise in support of business activities (clients, transactions and products) as a subject matter expert and/or a project leader
  • As project manager, lead Trade Services initiatives in the region as identified from time to time with responsibility for full commercialization of these initiatives
  • 10-15 years of Trade Banking experience
  • Management of Trade Business in a large cluster or large country
  • At least 5 years of proven experience in product management and development at a senior level
  • Demonstrated ability to lead teams including managing matrices at relatively senior levels
  • Location: Singapore
  • Reporting to Asia Head Trade Services
15

Prepaid Services Product Manager, VP Resume Examples & Samples

  • Drive prioritization of technology investments, support the development of platform strategy to allow for profitable growth of the product
  • Business case development – product launch experience. Skills
  • Self managing – strong desire to achieve results
  • Ability to function effectively to drive results in a matrix managed environment
  • Ability to multi-task / prioritize between many concurrent and competing tasks
  • Strong excel skills required
  • Strong product background/experience – highly organized, strict attention to process and detail
  • Strong leader and driver of results; strong written and verbal communication skills
  • Strong interpersonal, analytical, and problem solving skills
  • Must be able to adapt to change in a fast paced environment
  • Values Diversity: Demonstrates an appreciation of a diverse workforce, appreciates differences in style or perspective,
16

Tts-liquidity Management Services Product Manager Resume Examples & Samples

  • Review competitive capabilities with Solutions managers to identify and prioritize gaps that need to be closed
  • Own the product development life cycle process to ensure these are done as planned – Business Case, Funding Approval, Business Requirements, Solution design, implementation and communication
  • Develop and articulate product strategy that meets Market & Customer requirements and is aligned with Regional product vision and country needs
  • Break down strategy into actionable components and ensure understanding, acceptance of this across the business constituents including Product, Sales, Operations and Technology
  • Work closely with the Regional product partners to execute regional business strategies
  • Own the Product profitability process that ensures revenue and cost dynamics of each product are understood and continuously reviewed
  • Establish pricing policy and benchmarks to guide Sales teams responding to customers
  • Own the process to bring these ideas into the investment process, ensure funding and implementation
  • Organize and participate in product development brainstorming sessions to identify new and innovative ideas, success transfer possibilities across markets within and outside the region
  • Bachelor's degree in economics/commerce/Finance, MBA preferred
  • Process and time management skills
  • Analytical skills
  • Cultural sensitivity
  • High level of contribution to achieve team objectives
  • Ability to prioritise projects
17

Services Product Manager Resume Examples & Samples

  • Extensive industry knowledge in the selling and/or delivery of IT professional services offerings, large multi-year support services and/or infrastructure solutions
  • Analytical thinker with technical background or affinity
  • Proven record of consistently demonstrating diplomacy, problem solving, and decisiveness in a matrixed and consensus-driven environment with a passion to solve hard and ambiguous problems
  • Comfortable presenting to multiple levels of management and cross functional teams
  • Strong organization skills and attention to detail
  • Ability to conceptualize and translate complex ideas into simple terms
  • Excellent writing, listening, and verbal communication skills
  • Knowledge and usage of MS Word, Outlook, PowerPoint, Excel, SharePoint
  • Team player who can collaborate with and influence a diverse set of cross functional stakeholders
  • Demonstrated maturity with a positive can-do attitude
  • Highly motivated self-starter with a track record of meeting commitments and ability to manage numerous projects simultaneously
  • The successful candidate will have a great sense of humor and be able to apply common sense, adapt to flexible roles, and become proficient at additional skills as needed
  • Travel 15%
  • A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred
18

Trade Services Product Manager TTS ICG Resume Examples & Samples

  • At least 5 years of working experience as Trade PM/Sales in banking industry
  • Self-motivated and committed to achieve planned goal
  • Excellent verbal and written communication skills-Creative in solving issues and structuring solutions
  • Flexible and willing to adapt to different environment
19

WMA IT Services & Product Manager FA Platform Resume Examples & Samples

  • Assess the offerings, capabilities, and competitors as well as current and potential new areas in order to develop a service & product strategy to serve GT's (Group Technology) customers (closely aligned with Business Strategy/GT Strategy/Divisional Strategy)
  • Design services and products, and execute corresponding reviews, reporting and billing
  • Work with IT business demand management and business product/service management to capture and translate business requirements for new and existing services, and ensure sufficient IT resources to meet the current and future demands for a given service
  • Plan and managing lifecycle, TCO, and demand of services and products in portfolio
  • Manage risks that could seriously impact IT services and products
  • Significant experience in developing enterprise applications in the financial industry
  • 12+ years of experience working directly in or closely with a technology delivery organization; 5+ years of that experience should be in the financial services industry
  • 5+ years of experience managing budgets minimally in the $5-10m range
20

TTS Global Account Services Product Manager Resume Examples & Samples

  • Drive consistency in client experience through global guidelines on Account Services activities and drive its adoption through product enhancements
  • Create Business Requirements Documents and drive application development with Technology partners
  • Manage relationships with cross functional partners in support of the product roadmap, day-to-day management, training, etc
  • Manage product issues and drive resolution
  • Work closely with Project Managers, Client Delivery, Operations and Implementation to ensure smooth and appropriate on-boarding of clients on Digital platforms
  • Interface with cross-organizational teams to ensure business processes are supported by the best technical and system choices
  • Ensure standard project management methodologies are followed across the program
  • Create marketing/training material
  • Three plus years business analyst/technology/product development experience preferably in a bank environment
  • Two plus years project/program management experience preferably in a bank
  • BA / BS Degree with a strong technology/business analyst background
  • Ability to work and drive broad group of stakeholders, countries, global and regional teams
  • Knowledge of cash products
  • Understanding of technology and capabilities development
  • Ability to coordinate effectively in a multicultural and multiregional environment
  • Can work independently
  • Ability to identify product gaps and structure solutions
  • Self-starter – can work independently
21

VP, CCA Trade Services Product Manager Resume Examples & Samples

  • Contribute to the definition of the Trade Services product offering in CCA Region
  • Coordinate product offering, documentation and implementation of existing and new products, marketing strategies and action plans to increase Trade Services revenue and meet financial goals
  • Responsible for the product controls and process monitoring under global, regional and local policies are in place (i.e. MCA, LCAs, PAP Guidelines, ICG Risk manual, X-Border Policy, Regulatory changes, SLAs, etc.)
  • Assure and coordinate clear end to end process for trade services processes and service flows according to capacity needs, efficiency ratios and market competitiveness
  • Measure and grow market share. Determine benchmarks against our competitors (product offerings, pricing, etc.) and take actions presenting alternatives/solutions to be at pair or ahead in the financial market competitors
  • Product Training to all local TTS & business partners
  • Interact frequently with country Trade teams to understand market trends, pipeline
  • Must be fluent in English & Spanish (speaking, reading & writing)
  • 2 + years’ experience in Trade Product Management
  • Bachelor’s Degree required (With a focus on Business Administration OR Economics OR Finance OR Engineering)
  • Master’s Degree desirable (With a focus on Business Administration OR Economics OR Finance OR Engineering)
  • “Execution spirit” and entrepreneurial skills; “Gets things done”
  • Results oriented and ability to work in a fast paced environment
  • Ability to effectively communicate in a cross cultural environment
  • Analytical Skills and strong Risk background
22

Treasury Services Product Manager Resume Examples & Samples

  • Minimum of 5 years Treasury Services Product Management experience or equivalent experience required
  • Excellent oral and written communication skills, analytical skills and problem solving skills
  • Must be able to articulate clearly and concisely when interfacing with Customers, Sales, IT and Operations as well as other Bank partners and Third Party Vendors
  • Strong Microsoft Office Skills
  • Knowledge of agile methodology preferred
23

Treasury Services Product Manager Resume Examples & Samples

  • 2- 5 years Treasury Services product knowledge/experience, previous bank product management, or equivalent experience required
  • Excellent oral and written communication skills, analytical and problem solving skills
  • Must be able to articulate clearly and concisely when interfacing with management, customers, sales, legal, IT and operations as well as other bank partners and third party vendors
  • Advance Microsoft Office skills
24

Treasury Services Product Manager Resume Examples & Samples

  • This position coordinates product management of the Treasury Services assigned products, product development, enhancement product profitability and risk, supports Treasury Services Operating Plan and marketing strategy for assigned product(s). The overall objective is to meet operating plan financials, assigned product's profitability goals and market penetration via pricing, system/process development coordination, technical sales support, customer trend analysis, sales training and risk management
  • In conjunction with the Product Line Manager, analyze / synthesize information and develop a product plan which addresses the needs of client segments and strategies. Performs product development, market communication and oversight of key product disciplines
  • In conjunction with the Product Line Manager, researches and supports product profitability by pricing for the assigned product or product line in order to achieve operating plan revenue goals. Guides and develops the product analysts and works with operations and system managers in the implementation of systems and processes in operating plan goals
  • Provide required technical expertise to Sales during the Sales process (via direct customer contact), and also as a writer through development of brochures, user manuals, etc. is the subject matter expert for assigned products
  • Perform technical training, demonstration and develops user/customer documentation. Prepare sales support materials and participates in development in development and execution of technical training programs for customers and internal area of BNY Mellon
  • Guide the product analysts as well as direct the efforts of operations and system managers in the implementation of systems and processes in compliance
  • 5+ years’ experience in a product management role (preferably AVP or VP level) (or other key leadership role) focused in global transaction banking, FX payments or global correspondent banking with a global financial institution
  • Experience in driving and managing a global FX payments solution and or FCA solutions
  • Deep industry knowledge and experience with global correspondent banking and currency markets, including indirect clearing and management of counterparty risk in Asia
  • Strong experience and a good understanding of local clearing in Asian markets and the specific regulatory and market specific requirements
  • Experience managing, communicating various currency requirements, restrictions, and currency specific payment formatting for the global currencies
  • Successful in product management with a major global banking firm which offers these types of services is preferred
  • Excellent communication skills, experience leading change and inspiring teams
  • Strong assimilation skills dealing with multi-variable projects, able to work independently under pressure of competing deadlines
  • Experience in defining technical product requirements for new product development or significant product enhancements
  • Strong business planning skills and project management experience
  • Demonstrated analytic, financial and market planning and consultative selling skills
  • Proven leadership skills in complex, matrix organizations with strong influencing & collaboration skills
  • Experience in directing Information Technology and Operations from a strategic perspective
  • A track record of building strong working relationships with key internal stakeholders
  • MBA (preferred) or BS/BA in business or industry related fields such as Finance, Economics, Accounting, Marketing or Mathematics
25

Treasury Services Product Manager Resume Examples & Samples

  • Drive the strategic direction of assigned products
  • Develop product roadmap and marketing plans
  • Identify new revenue opportunities and manage product profitability and pricing
  • CTP Certification preferred
26

Global Consumer Services Product Manager Resume Examples & Samples

  • Manage a product roadmap including outlining the vision and key phases of deliverables for product lines
  • Partner with internal research team to understand consumer trends and insights and run research studies to identify
  • Partner closely with cross-functional teams (marketing, finance, call center operations) to inform go-to-market strategies
  • Support product marketing needs for sales teams
  • Understand how consumers use the products and recommend improvements
  • Manage 3rd party vendors including identification, negotiations, and on-going oversight and management
  • 5+ years experience in consumer software product management role/sales/marketing in a complex business environment
  • Experience with fraud products or industry a plus
  • Track record of successfully delivering high quality projects on time in a fast-paced/rapidly changing environment
  • Ability to effectively interact with multiple stakeholders, including product delivery, marketing, call center operations, etc
  • Knowledge of and enthusiasm for technology in an Internet environment
27

Citibank Berhad Kl-asean Liquidity Management Services Product Manager Resume Examples & Samples

  • Serve as primary contact for LMS product development activities for country teams
  • Prepare and present product business plans in partnership with Country TTS Head and Market Managers
  • Assess financial and technical implications of product enhancements/features
  • Act as primary owner for pricing and documentation process while partnering with LMS MMs and regional teams to set pricing strategy for each product in respect to current market situation
  • Manage global/regional network strategy and partnerships – drive network processes, COE oversight
  • Translate market requirements into business requirements; communicate the requirements with regional teams and track the execution of initiatives
  • Oversight revenues across LMS sub products for each country
  • Participate in annual financial plan and updates
  • Conduct key metric analysis (volumes, quality metrics, customer satisfaction, etc.)
  • Coordinate with LMS MMs and regional teams for consistency among ASEAN countries and with the region
  • Ability to perform in a high performance working environment and have the ability to interact with stakeholders across geographies at multiple levels up to senior management
  • Adept at sizing up situations, analyzing facts, developing alternative courses of action
  • Able to drive implementation of plans; meticulous and able to set effective priorities to achieve both immediate and long-term goals
  • Strong interpersonal and communication skills, oral and written
  • Articulate
  • Leadership qualities in cross-functional collaboration
  • Adaptable to new concepts and responsibilities
  • Self-motivated; work proficiently in teams
  • Over 8 years’ experience in Cash Management product development, project management or treasury consultancy in developing markets
  • Familiar with banking regulatory framework including Basel III liquidity framework, foreign exchange administration, tax regimes
  • Adept at formulating business plans and business proposals
  • Performance management skills (knowledge of key product metrics, P&L drivers)
  • Strong analytical skills, familiarity with common data tools
  • Understanding of Cash Management propositions and capabilities; experience with primary Citi platforms (CRM, Flexcube, GCE, CitiDirect) an advantage
  • Cultural awareness to operate effectively in local environments across ASEAN countries
  • Tertiary Degree from a reputable university
28

Icg-account Services Product Manager Resume Examples & Samples

  • Monthly rates setting/hedge submissions/condi adjustments/account proofing
  • Account Opening Documents negotiation and implementation of PDPA/FATCA/CRS
  • Manage deposits target/ROA/monthly forecasting
  • Drive deposit re-pricing/raise LCR friendly deposits
  • Work with RT to analyze and manage S2 costs/placement of excess liquidity
  • System rollouts/enhancements pertaining to account services
  • Manage dormant accounts and roll out new products/process improvements pertaining to end to end account services
  • OD management
  • TTS Knowledge especially on deposits/Basel III policies/FATCA/SDIC
  • Good grasp of MS Office, ability to slice and dice to analyze and drive deposits and forecast all stream of revenues
  • University degree preferred
29

Services Product Manager Resume Examples & Samples

  • Participate in product / solutions launch planning phases with cross-functional teams
  • 5 years of Project Management or Product Management experience
  • 5 years of experience with current industry trends/technologies: SaaS, IT Orchestration & Automation, Software-Defined-Hardware, Software-Defined-Networks, Adapters, OpenStack, Cloud, Convergence
  • 5 years of experience with open management standards and APIs, orchestration and scripting tools
  • 3 years of experience with customer support and product serviceability
  • Understanding of software development methodologies & processes (e.g. Agile, Extreme Programming, Lean Software development, Rapid application development, Scrum)
  • Self-starter with the aptitude to function effectively in a fast-paced, dynamic organization
  • Results oriented team player with high professional standards and work ethic
  • Ability to learn quickly and adapt to changing priorities and requirements
  • Comfort in both business and technical forums
30

Icg-regional Trade Services Product Manager Resume Examples & Samples

  • Lead virtual teams in the development of product and/or services strategies to support new and/or recurring business in the region
  • Along with the countries, be collectively responsible for product and service performance (financial and quality) and help provide guidance to improve product usage, risk management and profitability
  • Actively monitor and manage all aspects of the Profit and Loss (P&L) and performance
  • Contribute to regular business reviews/presentations and the monitoring of the product performance at regional level through various indicators
  • Responsible for development of value added trade services solutions for corporates and financial institutions for the region
  • Provide the business interface with Operations and Technology as well as other internal functions
  • Provide specialist expertise in support of business activities (clients, transactions, products) as a subject matter expert and/or a project leader
  • Lead, as project manager, Trade Services initiatives in the region, as identified from time to time with responsibility for full commercialization of these initiatives
  • 3-5 years of trade banking experience
  • At least 3-5 years’ proven experience in product or project management and development with senior-level interactions
  • Working knowledge of various aspects of risk – credit, regulatory and product
  • Demonstrated ability to lead virtual teams including managing matrices at relatively senior level
  • Excellent communication and inter-cultural management skills
31

Systems Services Product Manager Resume Examples & Samples

  • Efficiency with Microsoft Office Products – emphasis on Word & Excel
  • Demonstrate data mining and analytic capabilities
  • Proven presentation and written communications skills
  • Experience with Microsoft VBA (Visual Basic for Applications) and Macros Scripting knowledge
  • HTML Scripting knowledge
  • Knowledge of IBM products such as Agile IT and Watson Analytics
  • IT / Computer Science background would be an asset
32

Live Services Product Manager Resume Examples & Samples

  • In-game marketing, events & promotions
  • 5+ years of product management experience within the post launch/live services console business or mobile gaming vertical
  • Experience defining in-game engagement programs, providing creative input and executing player communications that drive performance
  • Strong verbal and communication skills with the ability to solve problems and drive results with cross-functional teams
  • Deep understanding of the latest mobile and post launch gaming services and industry trends
  • Strong quantitative analysis skills and a history of supporting data driven decisions
  • Excellent time management skills with the ability to multi-task with demonstrated performance of managing multiple products/projects at once
  • Bachelor’s degree in Business, Marketing, Economics, Engineering or similar fields strongly preferred
33

NPI & Core Services Product Manager Resume Examples & Samples

  • Bachelor’s degree in Engineering or business related discipline
  • A minimum 5 years experience on OEM Gas F-fleet and / or H-fleet Technology
  • Product line experience
  • A minimum 4 years of experience in a leadership role within a product line, commercial or technical environment
  • Prior project management or NPI program management experience preferred
  • Prior experience in or working with services operational and execution teams preferred
  • Effective team building and problem solving abilities
  • Ability to “blue sky” – design product capabilities to solve problems, creativity
  • Strong oral and written communication skills, including executive level presentation skills
  • Able to interface effectively with all levels of the organization
  • Knowledge and understanding of Product line technology, processes is a distinct advantage
34

Applications & Services Product Manager Resume Examples & Samples

  • Drive/Lead large cross functional teams (including 3rd party developers and OEMs) to plan and execute key service launches for entire device portfolio with full accountable for results
  • Manage multiple highly complex device development projects simultaneously while driving new Device Technology initiatives related to key business goals
  • Key liaison between VZW organizations and vendor community including mobile OEMs and device technology vendors. Provide a clear and coherent narrative of business priorities to partners & OEMs
  • Support implementation of new user interface functionality on flagship products & services. Coordinate and drive efforts between our Device UI team, Application Dev, OEM’s UI team, and third party vendors
  • Identify and understand critical issues and work diligently to resolve those issues and make timely decisions aligned with the business priority
  • Provide critical reporting to address any escalations that impact customers immediately
  • Interact with many stakeholders on a daily basis to analyze critical situations and make a decision to either escalate or go with an alternative workaround
  • Enforce quality requirements and help troubleshoot application, device and network related problems. This will require facilitating weekly development and porting calls/meetings with application developers and OEMs, troubleshooting priorities for both OEM and developers and having the full ownership for overall delivery and quality of preloaded applications and services
  • Articulate complex issues and persuade stakeholders internally and externally in negotiating issues needed to come to a resolution
  • Identify issues and drive with urgency items that might come up as blocking items for on-time services launch
  • Lead cross-functional teams to develop and optimize designs of third party applications and take advantage of newly created functionality and enablers on the device
  • Execute on integration of new technology into handsets as it relates to product and services. Drive for improvements on all key device features, such as memory, displays and input methods. Assess the feasibility of driving new functionality into the handset vs. applications including performing competitive assessments, support usability testing and cost trade-off analysis
  • Ensure compliance to VZ’s device and network requirements across various OEM’s and work closely with Device OEM leads for integration
  • Management of internal stakeholders involved in new product launches and services and communication of device technology/project status to all levels of management
  • Support general business needs – new requirements definition, regulatory compliance, liaison to Go-to-Market team to develop customer facing materials, support for senior management communications, meetings- staff, and business updates
  • Work with internal VZ requirement and network teams, mobile service product teams, and industry’s leading device as well as OS manufacturers to deliver mobile devices and experiences that meet the needs of customers and business objectives
35

Voice Services Product Manager Resume Examples & Samples

  • 7+ years of Product Management or Engineering Management of Voice Services
  • Profit and Loss Management
  • Knowledge of Trader Voice and Cisco Voice Environment
  • Knowledge of Carrier Environment, TFN, Private Line Environment
  • Management and/or Leading Teams of People delivering voice product services
  • Proficient at Power Point and Excel Spreadsheets
  • Excellent Verbal and Written Skills
  • Have worked in large financial institution
36

Consumer Services Product Manager Resume Examples & Samples

  • Think strategically, execute tactically. You have the skill to work at a strategic level with leaders and the ability to roll up your sleeves and work tactically with individuals across the organization to drive results
  • Crave Ownership. You take accountability and do not expect someone else to make tough decisions for you. You take responsibility when things don’t go as planned, but never fail to share your successes
  • Empathize with conviction. Talk regularly with internal & external partners, internalize their viewpoints and drive them towards the desired outcome
  • Initiative. You enjoy solving tough problems without prescriptive advice on how to get things done
  • Communicate Persuasively. Make cases that are impossible to refute or ignore. Use data-based decision-making to convince management to offer support, funding and resources
  • Grit. Inconvenient setbacks do not impact your cadence or your results
  • Creativity. You exist outside the box; your thinking and creativity are as varied as your approach to solving problems
  • 3-5 years’ supply chain experience, either industry or consulting
  • Retail & consumer electronics industry experience preferred
  • Engineering undergraduate degree, preferably in Operations Management
37

Services Product Manager Resume Examples & Samples

  • Serves as a technical authority within the organization and with customers
  • Manages projects or customer relationships of critical importance
  • May be industry-wide authority
  • Develops advanced/leading edge technologies and or equivalent
  • 10+ years industry experience
  • PMP a plus
38

Trade Services Product Manager, Latam Resume Examples & Samples

  • Be responsible for a piece of Trade Services P&L
  • Achieve Trade Advance Plan (Rev: $44MM and Avg: $5Bn) and generate cross sell in Trade Services fee based products
  • Coordinate and approve Trade Services GDR templates before submitting to Global Committee
  • Rollout of new products / solutions across all 5 clusters (coordinate with stakeholders such as Compliance, AML, Legal, etc.)
  • Participate actively on any global strategy implementation. Coordinate with countries and report progress on a periodic basis
  • Responsible for the product controls and process monitoring under global, regional and local policies are in place (i.e. Trade services Policies, MCAs, LCAs & PAP Guidelines, ICG Risk manual, X-Border Policy, Regulatory changes, SLAs, etc.)
  • SME on Citidirect for Trade. Coordinate CD implementation strategy and marketing campaigns. Promote OCR and new technology adoption amongst clients
  • Provide regular trainings and updates to Sales teams and clients in terms of new products / best practices by conducting regular webinars / workshops etc
  • Responsible to improve Trade Services Client Experience
  • Proven track record of successfully managing a large and complex business with P&L management experience
  • An accomplished Business Manager who understands the Cash, and Trade businesses and has the ability and drive to motivate business and team performance
  • 15 years business management experience with in-depth experience in Cash or Trade and client sales management with senior corporate professionals
  • Results-driven person with very strong communication skills
  • Digital banking acumen
  • Excellent client interaction skills especially with large global organizations with multiple wallets in multiple locations
  • 10+ years direct people management experience, including senior teams
  • Strong and demonstrated leadership skills managing a diverse team with the ability to motivate and influence; foster innovation. Superior problem analysis/solving, interpersonal and teamwork skills
  • Strong ability to manage in a matrix environment
  • Quick study
  • Proven track record in running and growing a business
  • Fluent in both written and conversational Spanish and English
  • Experienced in managing a P&L business with extensive financial acumen
  • Strategic thought process
  • Knowledge of the transaction services space
  • Innovation and project management
  • Exceptional execution skills; gets results
  • Strong negotiation and influence skills
  • Strong relationship builder at multiple levels of the organization
  • Exceptional leadership and people management skills
  • Adept at managing within a highly matrix environment
  • Experience working with all levels of senior management
  • Undergraduate Degree, MBA preferred
  • High level of personal integrity and interest in building the Latin American Region
  • Articulate in written and verbal communication skills; Financial acumen
  • Ability to multi-task and prioritize in an extremely time-sensitive environment
39

Collaboration Services Product Manager Resume Examples & Samples

  • Great communication skills
  • Vendor Management
  • Good relationship building skills
  • Matrix Team Management
  • Business process understanding
  • Networking and influencing
  • Strategy and planning
  • Good client and stakeholder management
  • Proven experience of customer relationship management to Director level in a services/IT delivery environment
  • Proven experience in dealing with IT Service providers and suppliers in delivering IT projects and services in a multinational, European and global context
  • Experience of IT delivery/ project environments
  • Strong appreciation of service and governance processes
  • Strong appreciation of the IT infrastructure and application area in a complex global environment
  • Knowledge of supplier management best practice
  • Experience of working in a Mobile Apps environment
  • Knowledge of structured Service delivery methodologies such as ITIL
  • Knowledge of the Salesforce.com platform
  • Knowledge of Agile delivery methods
40

Global Account Services Product Manager, AVP Resume Examples & Samples

  • Execute on Account Services Digitization Strategic Roadmap in a cross functional setting
  • Manage client issues and drive resolution
  • Action VoC
  • Support Regional Product managers to develop regional capabilities where required and driving country rollouts
  • Work with Operations to track metrics and SLAs
  • Work closely with Project Managers, Client Delivery, Operations and Implementation to ensure smooth and appropriate on-boarding of clients on eBAM and other Digital platforms
  • Program management to include tracking issues, risks, key metrics, costs and schedules for projects under the Account Services program
  • Oversight of the product governance, risk, and control framework
  • Note: this role will be supporting multiple time zones and will need to be flexible as such
  • 4+ years business analyst/technology/product development experience preferably in a bank environment
  • 2+ years project/program management experience preferably in a bank
  • Good written and verbal communication
  • Project and Program Management skills
  • High Level Technology architecture skills
  • Influencing skills
  • Leadership and execution skills
  • BA / BS Degree with a strong Global Program/Product management and technology/business analyst background
41

TTS Global Account Services Product Manager Resume Examples & Samples

  • Lead members of the Documentation product team
  • Drive consistency in client experience through global guidelines and policies on Account documentation
  • Execute on Account Services Documentation Rationalization Roadmap in a cross functional setting (regions & partners), and Implement strong governance with Control functions including AML
  • Manage relationships with cross functional partners in support of the roadmap, day-to-day management, training, etc
  • Make decisions on Account Services client document negotiation requests
  • Manage client documentation issues and drive resolution
  • Create Business Requirements Documents and drive application development with Technology partners for documentation digitization efforts
  • Work closely with all global/regional Project Managers, Service, Operations and Implementation to ensure smooth and appropriate on-boarding of clients
  • 5+ years Product Management/Documentation/Client Onboarding experience preferably in a bank environment
  • 3+ years project/program management experience preferably in a bank
  • Legal/Paralegal experience
  • 10+ years experience in a Bank
42

Services Product Manager Resume Examples & Samples

  • Ability to work independently but also collaboratively with manager and colleagues
  • Be an evangelist for Managed Services within the company and with global customers
  • Drive revenues and profitable, sustainable growth
  • Maniacal obsession for on-time, high quality delivery and great attention to detail
  • Strong written and oral communication skills, able to influence colleagues in a variety of different roles
  • Outspoken influencer of ideas and commitments
  • Translate market needs into high value services balancing unique regional needs with global standardization
  • Expert in PLM or other phase gate development processes
  • Comfortable with driving multi-organizational projects as the leader
  • You will be responsible for every facet of driving success, from creation of offers to realization of revenues through the following activities
  • Take ownership of one or more managed services offers Maintain product plan and roadmap, competitive intelligence and analysis
  • Serve as subject matter expert in your offers, understanding customer expectations, market dynamics, and underlying infrastructure
  • Develop go-to-market plans that ensure your offers gain share and deliver on planned revenue
  • Monitor delivery execution, discovering and correcting any issues that detract from customer delight or financial performance
  • Support sales inclusive of training, customer meetings, presentations, proposal development
  • Drive continuous improvements internally from every organization and function in support of your portfolio
  • Strong product / services product management, program development and release success
  • Domain knowledge in Financial banking industry, and/or payments Services and/or Retail, knowledge in managed services, professional services and Software as a Service (SaaS) / hosting
  • Consistently delivers on commitments, producing high quality deliverables with aggressive deadlines
  • Strong PowerPoint and Excel skills
  • Great communication and customer service skills
  • Ability to communicate with executives, leaders, individual contributors in both business and technical field
  • Ability to translate complex technology services into easily understood business concepts Strong Business Acumen/Analytical Skills, complex pricing structures/frameworks Self-starter, works collaboratively across multiple disciplines and organizations
  • Experience with self service solutions such as Self-service check out, ATMs, payment solutions and transactional process
43

Liquidity Management Services Product Manager Resume Examples & Samples

  • Define and execute the client solution and engagement strategy
  • Manage Financials for Liquidity Management Services for SSA
  • Drive the effective distribution of liquidity products to clients through continued enhancement to the value proposition and appropriate positioning
  • Maximize penetration of client wallet, including delivering against individual client segments and sub-segments (including the various Corporate industries, Public Sector, Financial Institutions and Non-Bank Financial Institutions)
  • Partner with Client Sales Management and geographies in originating and structuring solutions for key / high value clients, including direct client interaction on a regular basis
  • Inform and respond to market and regulatory change to drive product innovation and client positioning
  • Represent Citi at internal and external forums to promote thought leadership and encourage active industry engagement
  • Design and execute direct initiatives to meet revenue and balance sheet goals, and work with senior sales representatives to manage pipeline and identify new strategies for revenue growth/acceleration
  • Lead marketing and communication efforts
  • Define and deliver the Liquidity and Investments marketing and communication strategy including: client events and webinars, press releases, contributions to internal and external publications
  • Direct regular internal training programs (e.g. for sales teams, coverage, cluster partners, etc.)
  • Work with Global and Regional/Cluster partners to leverage synergies and execute against initiatives
  • Ensure compliance of Liquidity and Investments product and services with local and US law and regulations, and Citi policies
  • Follow Citi requirements for new product development
  • Ensure proper controls are included into MCA for Liquidity and Investments products
  • Perform the assessment of MCA results
  • The candidate should have 5-7 years of product development/ management, excellent interpersonal skills, strong execution and technical skills
  • Strong technical skills; Strong analytical skills; Strong communication skills; Strong planning and execution skills; Customer service orientation
  • Higher education in Finance, MBA, technical degree is a plus
  • Excellent English; 2-3 years’ experience product management. 
44

Account Services Product Manager Resume Examples & Samples

  • Capability Grid maintanance for Account Services across EMEA region
  • Driving Network Management initiatives implementation
  • Operationalization of recent changes to documentation: incremental account opening letter, eSubmit, documentation reuse, followed by commercialization startegy and communication ownership (Sales, GSG, Banking)
  • Redesign of the pledge accounts process in cooperation with Account Services Operations and Agency and Trust partners
  • Monitoring of usage of newly deployed CRM form, support Sales and Banking in the transition process and ensure decommissioning of the 3 existing forms
  • Project and Programme Management skills
  • Execution skills
45

Treasury Services Product Manager Resume Examples & Samples

  • Evaluates potential products, recommends the development of new products or modifies existing products to meet community needs and bank financial goals
  • Designs and develops new Cash Management products and modifications of existing products in conjunction with other bank departments
  • Monitors the profitability of existing products and services. Makes recommendations to improve profitability, effectiveness and efficiency of products and services to achieve short and long term strategic goals
  • Evaluates existing products and services to ensure that the bank remains competitive in the market
  • Sets and recommends strategies and goals for the marketing of assigned products and services including market direction, pricing, and budget and monitoring achievement of market goals
  • Works with advertising and sales personnel to develop programs to promote assigned products
  • Keeps abreast of industry trends and regulations, identifies changes affecting the department and takes appropriate action, notifies staff of internal operation changes
  • Bachelor’s Degree in Marketing or a business-related field and/or equivalent experience
  • Marketing experience and sales experience preferred
  • 3-5 years of banking product design/development and business development experience
  • 3 years of experience in cash and treasury management including exposure to sales, operations and systems
  • Certified Treasury Professional (CTP) and/or Accredited ACH Professional (AAP) designation preferred
  • Knowledge of banking products and design
  • Knowledge of marketing and advertising strategies
  • Knowledge of product/community/market relationships
  • Knowledge of bank Treasury Management products, services, operating systems and interactions with the Federal Reserve Bank
  • Basic knowledge of rules and regulations governing accounts and cash management operations
  • Working knowledge of Personal Computers and Microsoft Office Software Applications (e.g. Excel, Word, PowerPoint, etc.)
  • Superior product development skills
  • Ability to interpret market needs
  • Superior marketing and problem solving skills
  • Ability to research and compile information for the purpose of recommending product and/or services marketing opportunities
  • Good forecasting skills
  • Superior creative thinking skills
  • Superior written and verbal communication skills. Presentation skills
  • Good consultative skills
  • Superior project management and organizational skills
  • Ability to work on issues across a range of disciplines including marketing, pricing, operations, technology and compliance/legal
46

Issuer Services Product Manager Resume Examples & Samples

  • Development of issuer services specific proposition and design and implementation of an execution and business development plan with input from LSE Plc UK
  • Define a structure and framework to optimise resource in external outreach (e.g. prioritisation of target clients, segments and sectors, work with team to establish shortlist of target companies and actively monitor developments, constructive interaction with key stakeholders) with the aim to ultimately expand issuers services reach, diversity and scale of the project
  • Drive delivery of the project and successful execution of the project within agreed timelines and within the pre-arranged budget
  • Coordinate closely with Primary Markets Team to ensure quality production and delivery of the issuer services product
  • Liaise with issuers and content providers to ensure product delivery and roll out
  • Continue to product manage, grow and develop the issuer services model
  • Will have experience in equity capital markets and a good understanding of LSEG’s core markets and business areas with a Professional Qualification preferred
  • Proven success in a relationship management or business development role or able to provide evidence of the ability to do so
  • Is able to create rapport with senior executives across a wide range of corporates/advisors in both formal and informal environments
  • Able to demonstrate a comprehensive understanding of client business both from a commercial and strategic perspective
  • Show flexibility in relation to working hours
  • Computer literate/willing to learn tools to manage pipeline opportunities
  • Able to project manage complex projects involving technology build and delivery
  • Graduate with a business/finance related degree
47

Online Services Product Manager Resume Examples & Samples

  • You will build and maintain online enrollment products and experiences which enhance Schwab’s digital platforms, and help to develop new ideas based on market analytics and interactions with stakeholders, customers and prospects
  • You will fulfill the product owner role in daily stand-up meetings, sprint planning sessions, and product demonstrations
  • You will work with technical counterparts to define product release requirements and investigate production issues as they arise
  • You may work with marketing communications to define the go-to-market strategy and provide relevant and concise updates to executive management teams
  • You may also serve as the internal and external evangelist for our product offering
48

Trusted Networked Services Product Manager Resume Examples & Samples

  • In conjunction with engineering organisations, define innovative relevant target solutions
  • Manage and control the solution/product development process providing clear and regular reporting to the business through monthly reports
  • Work with the Portfolio Pricing function to set up standard configuration templates (e.g. parametric cost/price models) for the Solution/Product
  • Build and maintain relationships with internal stakeholders
  • Support bidding activities, be these for an integration project or service sale. Bring product expertise in terms of solution, but particularly competitive advantage
  • Contribute in project execution if needed and requested – providing technical product expertise and solution governance
  • Educated to degree level (or equivalent) in a technical/scientific or business field or a related discipline
  • Experience of working in a bid or project management role
  • Experience of working in a leadership role within product management
49

Trade Services Product Manager Resume Examples & Samples

  • Assist in achieving the business objectives with the Pillar Head (sub Pillar Head) in terms of overall product top line revenues, product roll out strategy, day to day management issues related to 'other than ' product stakeholders
  • Manage / Lead discussions with Coverage teams in structuring/leading product discussions
  • Proactively reach out to clients to discuss solutions/product enhancements; liaise with them on service and Operational issues hampering business flows
  • Contribute to directly help / contribute in the direct P and L growth of the ELOC / Trade Service business shaping an accelerating double digit growth business
  • Develop cross-industry knowledge
  • Acquire a thorough understanding of political and economic risk considerations in transacting in EMEA and beyond
  • Interaction with various internal teams will develop efficiency and project management skills
  • Prior knowledge of Trade preferred, and specifically supply chain finance
  • Third level degree (preferred)
  • Experience working in a corporate treasury or procurement function and advantage
  • Prior sales experience and track-record preferable
  • Languages - Italian and French preferable. Exceptional candidates without languages will be considered
  • Language skills an advantage. Italian and/or French language skills (preferable)
  • MS Office skills required
  • To drive client engagement through effective formal presentations
  • To make message relevant by tailoring to level and function of stakeholder
  • Write concise, organised, persuasive responses
50

Cdi-global Business Services Product Manager Resume Examples & Samples

  • Develop the service line on the different franchises, and propose a mid- and long-term strategy to strengthen our position, by implementing business model transformation
  • Create / develop customer value for all instrument business services lines, standardize / harmonize service contract marketing strategy
  • Create / develop marketing and business tools and to extend best practices & business models across the global marketing and régions
  • Give the market vision for strategic decision within the company based on your proven experience in sales and/or marketing operations and a good understanding of customer challenges and expectation
  • Work transversally with Global Marketing / Customer Services and Regions
  • A Master degree (MBA, MSc). University degree (BSc), preferably in biology, desired
  • 5-10 years of local and International experience in service business field, in a sales or marketing position. Specific experience in IVD Service Marketing (In Vitro Diagnostic) will be an asset
  • A strong team player within the cross cultural Global Marketing group, able to interact with multidisciplinary teams and work in a matrix environment
  • Good communication and presentation skills and ability to deliver complex information into a simplified manner for different audiences
  • Proven business orientation is mandatory, but also strong leadership skills to convince, persuade, obtain an audience adhesion
  • Control of Service marketing tools and concepts
  • Analytical and synthetic mindset / Sense of time and priorities management
51

Connected Services Product Manager Resume Examples & Samples

  • Share common values with Volvo Way, Code of Conduct, high ethical standards,
  • Strong human competences in taking initiatives, influencing, interacting, cost/benefit consciousness, fair judgement, people orientation, strong sense of confidentiality, result oriented, strong belief in customer focus, leadership profile,
  • Minimum 5 year of knowledge of the Commercial Service sales,
  • Preferably product sales experiences within automotive industry in multinational companies,
  • Volvo Group Product knowledge on Telematics or related industry experience is a must,
  • Project and network experience,
  • Master degree in marketing or business / economics or similar,
  • First class communication skills (writing and oral), in English,
  • Ability to manage and drive a wide range of diverse issues,
  • Fully proficient in Microsoft Office applications and supporting tools for driving the business,
  • Knowledge / competences on data analytics (user focus) is considered as a strong asset,
  • Local Hiring Position
52

Chase Card Services Product Manager Resume Examples & Samples

  • 3-5 years product management with technical product experience
  • Ability to work within a product development and delivery framework, and ensure appropriate documentation and timelines are adhered to
  • Experience working within an Agile development environment
  • Ability to maintain close working relationships with technology, operations, implementations, product strategy managers and the PMO to ensure true customer satisfaction experience
  • Ability to work in a matrix organization
  • Ability to quickly adapt to changing business priorities
53

Trade Services Product Manager Resume Examples & Samples

  • To drive a significant incremental revenue stream to Product P&L
  • Identify and develop target markets and client segments across the PS, Corporate and FI space
  • Champion the product and lead on structuring and the development of new solutions
  • Develop and maintain marketing collateral for the product
  • Complete market sizing, wallet share, competitor and other benchmarking analaysis
  • Interact closely to provide product knowledge, support and guidance to other units including Relationship Management, Sales, Risk, and Operations
  • Execution of product strategies
  • Ensure product solutions are managed within robust control frameworks and are aligned with regulatory and institutional requirements
  • Improve Trade Finance deal closing cycle-time by coordination with client, coverage, legal, risk and ops teams and set up efficient processes
  • Drive the client experience and technology agenda for the product from client interface, Ops platform to reporting, market intelligence and MIS
  • Previous work experience in Trade Product or Relationship Management
  • Previous knowledge of structured Trade products ie EAF, CTF etc
  • Track Record in designing and implementing new processes and procedures for credit products
  • Knowledge of the FI market
  • Strong understanding of Risk and Credit
  • Ability to interact and lead initiatives across the region and different stakeholders
  • Ability to develop creative and innovative solutions
  • Able to take a concept through to execution
  • Ability to build relationships
  • Arabic speakers are encouraged to apply
54

NI Services Product Manager Resume Examples & Samples

  • Support regional NI PdM organization with product expertise within own area of knowledge
  • Ensure that Line of Business (LoB) service products are implemented in GSS GS NI according to global structures and guidelines
  • Support implementation of global tools and processes for LoB product management in GSS GS NI
  • Provide relevant service documentation to Regional NI PdM organization in customer solution creation and negotiation phases
  • Creation, maintenance and reporting of Country Service Catalog for relevant LoB
  • Prepare the necessary documentation to support regional NI PdM organization to participate as needed in customer presentations and negotiations
55

CIB Treasury Services Product Manager Resume Examples & Samples

  • Proven client experience
  • Previous experience in cash concentration product set preferred
  • Track record of strong partnerships with key stakeholders
  • Liquidity and investment product knowledge desired
  • Understanding of relevant regulatory environment strongly preferred
56

CIB Investor Services Product Manager Resume Examples & Samples

  • Play a central role in the definition and execution of the business strategy and driving financial performance. Be responsible for understanding product capabilities and existing business model, and applying this understanding to drive project management and delivery of key business initiatives across the different product sets (including but not limited to addressing client or counterparty requirements, achieving regulatory compliance, improving efficiencies)
  • Work with the head of product in the oversight and delivery of 'run the bank' and business priorities, taking a lead in making recommendations, and driving forward the necessary action in collaboration with other product managers in the team
  • Collaborate with trading, sales, portfolio advisors and analysts, ops and tech teams to drive delivery of enhancements, changes and solutions
  • Represent J.P. Morgan Agency Lending Product in both external industry groups, and across other internal businesses (including representation in risk and control forums)
  • Effectively lead opportunity assessments and other internal approval processes (including new business initiative assessments) for new products, which will require working closely with functional/business partners
  • Promote product enhancements to the sales, client teams and other internal partners, including where needed, the creation of client materials
  • Proven track record in leading complex, strategic, global projects and/or change programmes, including set up of new products and business units
  • Ability to effectively manage multi-functional virtual teams and influence outcomes with senior stakeholders and functional partners. Must be able to build strong relationships
  • Excellent verbal and written communication skills - comfortable negotiating at all levels within an organisation
  • Must be confident in regular senior management interactions, which can be proven through prior experience
  • Strong problem solving skills, with confidence to propose and recommend solutions and manage difficult messages with minimum assistance
  • Strong risk and control mind-set. Results driven
  • Strong technical skills - grasp new concepts quickly, even when no prior subject knowledge exists. Be able to use problem solving skills to drive through issues
  • Must have considerable relevant experience in financial markets, with diverse understanding of different products, preferably within the global fund management industry and securities financing products
  • Self-starter with ability to multi-task, deliver against tight deadlines, handle conflicting priorities and work independently
  • Must be a team player with an ability to build network
57

Digital Services Product Manager Resume Examples & Samples

  • Master’s Degree in “STEM” Majors (Science, Technology, Engineering and Math) or equivalent knowledge / experience
  • Significant experience in Product Management / Strategic Marketing functions
  • Experience in technical & customer facing roles with proven track record
  • Experience in the Heavy Industry Market and Service Industries will be a plus, with proven track-record in technical & Customer facing commercial roles
  • Analytics software and online monitoring technologies knowledge
  • End-user experience in Power Electronics, Motors & Control systems engineering & maintenance will be a plus
  • Technical Expertise
58

Digital Services Product Manager Resume Examples & Samples

  • Master’s Degree in “STEM” Majors (Science, Technology, Engineering and Math)
  • A minimum of 10 years of experience in Product Management/Strategic Marketing functions
  • Experience in the Solar Industry Market and Service Industries will be a plus, with proven track-record in technical & Customer facing commercial roles
  • End-user experience in Power Electronics & Solar systems engineering & maintenance will be a plus
59

Services Product Manager Resume Examples & Samples

  • Leads one or more cross-functional teams in concept development, new product introduction and lifecycle management for assigned product category while using defined PLM processes
  • Accountable for all program metrics, including development schedule, sales, revenues and margin, product quality and customer satisfaction
  • Works directly with global sales organization for product sales training, competitive bids and RFP responses, customer quality issues
  • Provides direction, content and support for product marketing efforts including trade shows, webinars and collateral
  • Full P&L, ARS, and ARI accountability
  • Manages technical and business queries (pricing schedule, specification, regulatory issues)
  • Validates value propositions and develops business impact models
  • 7-12 years of related experience
  • Strong leadership and people skills required to motivate and direct a team of independent contributors from various functions including technology, customer services, operations, supplier management and product marketing
  • High energy level, good organization and multi-tasking skills necessary to achieve constantly changing mix of short, medium and long-term objectives. Must be able to handle interruptions in schedule to respond to ad hoc sales queries, new customer opportunities and escalation of customer or technology issues
  • Strong analytical skills, business and decision modeling proficiency in Excel, proficiency with PowerPoint and exceptional written communication skills required to develop and support recommendations
  • Natural curiosity and self-motivation to learn and keep current on technical aspects and trends for assigned product category in areas that impact cost drivers, user experience and performance
  • Understanding and exposure to the broader retail POS hardware and software environment and how operators and consumers interact with technology in a retail setting and/or the same in the financial services self-service (e.g. ATM and branch automation) area. Experience in a services or outsourcing business preferred