Card Product Manager Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the card product manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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JH
J Hudson
Jo
Hudson
8288 Roob Ferry
Phoenix
AZ
8288 Roob Ferry
Phoenix
AZ
Experience Experience
12/2013 – present
Dallas, TX
Gcg-credit Card Product Manager
Dallas, TX
Gcg-credit Card Product Manager
12/2013 – present
Dallas, TX
Gcg-credit Card Product Manager
12/2013 – present
  • Work closely with multiple internal / external stakeholders like Marketing, E-business, Legal, Compliance & Decision Management etc
  • Work closely with multiple internal/external stakeholders like Marketing, E-business, Legal, Compliance & Decision Management etc
  • Management of overall product P&L and key drivers including issuing sales growth, market share and expenses
  • Deliver sharp and differentiated product proposition, keeping ahead of the competition, and aligning to global/regional guidelines & framework
  • Deliver sharp and differentiated product proposition, keeping ahead of the competition, and aligning to global / regional guidelines & framework
  • To drive acquisition, activation, issuing sales, sales share, NPS and other business goals
  • In charge of conceptualization, planning, execution and managing of all marketing activities related to the card
02/2011 – 08/2013
Phoenix, AZ
Gcg-debit Card Product Manager
Phoenix, AZ
Gcg-debit Card Product Manager
02/2011 – 08/2013
Phoenix, AZ
Gcg-debit Card Product Manager
02/2011 – 08/2013
  • Work closely with network associations, analytics and other stakeholders to develop business strategies
  • Manage and provide product support for all transactional & payment functions of Debit card products
  • Manage Provider’s support and collaborate on expertise and strategic initiatives
  • Manage and provide Product support for Debit Card and transactional banking
  • Manage and provide Product support for all transactional functions of Debit card products
  • Manage and develop Debit Card propositions from end-to-end, i.e. system, business strategies & plan execution
  • Establish strong working relationships with stakeholders to ensure seamless execution of programs
01/2005 – 11/2010
Phoenix, AZ
Debit Card Product Manager
Phoenix, AZ
Debit Card Product Manager
01/2005 – 11/2010
Phoenix, AZ
Debit Card Product Manager
01/2005 – 11/2010
  • Develop and maintain controlled risk self assessments to ensure processes and product features are working as designed and intended
  • Work with Visa, NYCE and FIS to evaluate new opportunities, improve product functionality and drive business growth
  • Review, develop and manage all channels of communication including statements, CBOL account, website, welcome packs, mobile app
  • Work as part of a product team responsible for the design, development, and marketing of debit card (VISA/MC/NETS) products
  • Manage debit card fraud, working with the Card Analyst, FCRM, Deposit Operations, and the processor’s Risk Advisor
  • Lead strategy development for debit card product with a focus on developing primary customer relationships and debit card usage 20%
  • 10+ years of progressive growth of responsibilities in financial services product management
Education Education
Bachelor’s Degree in Interaction With Many Executive Offices Departments Particularly Electronic Banking Support Services
Bachelor’s Degree in Interaction With Many Executive Offices Departments Particularly Electronic Banking Support Services
University of California, Berkeley
Bachelor’s Degree in Interaction With Many Executive Offices Departments Particularly Electronic Banking Support Services
Skills Skills
  • Interface directly with payment schemes such as VISA, Mastercard and NETS on ways to optimize the profitability of each respective portfolio
  • Identify and propose new product ideas to increase customer satisfaction and improve product profitability
  • Work as part of a product team responsible for the design, development, and marketing of debit card (VISA/MC/NETS) products
  • Conduct regular portfolio analysis to identify opportunities for incremental spending
  • Undertake regular product activation and customer upspend campaigns
  • Collaborate with consumer finance team on business case development
  • Develop appropriate operational procedures for products, services and systems
  • Research customer issues/complaints and act independently to resolve
  • LI-SS
Create a Resume
1

Debit Card Product Manager Resume Examples & Samples

  • Become expert on Banker Experience and all related debit tools
  • Drive process improvements for card setup and maintenance activities
  • Evaluate and respond to banker feedback, determine next steps for processes improvements and product changes
  • Analyze Customer feedback data to understand trends and identify areas for improvement
  • Lead Customer remediation efforts through the atonement team
  • Build and maintains strong relationships with key business partners
  • Liasons to Debit Card Research and Service, Debit Card Banker Support, ATM, EBK and Instant Issue teams
  • Acts as key integrator/liaison between business units and ensure proper enagement from all groups
  • Bachelors or Masters Degree in Finance, marketing, MIS, Communications or related field
  • Understanding of the financial services industry, competitors and target market
  • Experience working in small teams and prioritizing workloads in a dynamic environment
2

Credit Card Product Manager Resume Examples & Samples

  • 3-5 years credit card product management experience
  • Payment industry expertise, specifically consumer credit card
  • Bachelor’s degree highly preferred
  • Knowledge of Product Development Life Cycle
  • Environmental Understanding
  • Ability to Work within and Lead a Cross Functional Team by Influence
  • Product Management / Product Development
  • Risk Management (preferred)
  • Knowledge of Credit Policy
  • Understanding of financial performance of the product portfolios
3

Chase Debit Card Product Manager Resume Examples & Samples

  • Implement debit card projects to simplify products, processes and ensure controls
  • Implement the customer experience improvements agenda
  • Develop and maintain controlled risk self assessments to ensure processes and product features are working as designed and intended
  • 3-6 years of product management experience in a professional or financial services firm
  • Comprehensive knowledge of the card payments space and regulatory environment
  • Bachelors or Masters Degree in Finance, Marketing, MIS, Communications, Operations or related field
  • Strong verbal and written communication skills with exceptional project management skills
  • Strong analytic skills with ability to analyze data draw conclusions and make data/knowledge-based recommendations
4

Debit Card Product Manager Resume Examples & Samples

  • The incumbent has responsibility for establishing and aligning RBC Bank’s Debit Card and ATM Channel Strategy in support of RBC Bank meetings its goals, objectives and financial targets
  • The role will manage the debit card portfolio across the lifecycle of penetration, activation, usage and retention and set strategy for the debit card product fees and pricing to ensure long-term competitiveness in the market
  • The position will focus on building out an ATM strategy designed to optimize and expand RBC’s cross-border value proposition creating greater access to funds for clients and reducing costs to RBC
  • Working closely with Operations, Marketing, Sales and other Product partners, the position will have overall responsibility for the optimizing the delivery and access to funds while enhancing the end-to-end client experience
  • Identify, evaluate and prioritize initiatives designed to grow the business, enhance the client experience and reduce costs
  • Proactively liaise and coordinate with other business leads as required to ensure new product development, system capabilities and product positioning are aligned to the overall RBC Bank value proposition
  • Insure operational integrity and compliance with regulatory bodies and support internal or external audit activities associated with Debit Card and Payment Services
  • Plans and manages budget to plan with accountability for the financial success of the debit card product
  • Represents Debit Cards and the ATM Channel as the Business Lead throughout the Project Management Lifecycle
  • Responsible for the overall client experience for the debit card product
  • Acquisition Strategies* (10%) Develop and lead initiatives to profitably acquire new debit card clients and expand client relationships through expanded capabilities and the online channel
  • Work with Visa, NYCE and FIS to evaluate new opportunities, improve product functionality and drive business growth
  • Retention & Growth strategies* (25%) Track, monitor, identify and leverage technology, research, servicing and market trends in card usage and behavior to enhance portfolio growth and profitability
  • Source data, monitor and report key metrics aligned to target goals including: sales, activation, utilization and key financial metrics
  • ATM Channel strategy* (15%) Develop an ATM channel strategy to identifying opportunities, improve access to money, reducing ATM channel costs and enhance RBC’s cross-border banking value proposition for the long-term
  • Develop and maintain an understanding of electronic payment systems and emerging trends, business models and opportunities or threats. Track competitor products and pricing
  • Minimum five (5) years relevant work experience combined with debit card product knowledge that includes development, promotion, marketing, policies and processes
  • BA/BS in Business, Finance, Economics or related degree; MBA preferred
  • Knowledge of ATM networks and technology as it relates to debit cards
  • Strategic thinker, with strong influence and leadership skills, highly organized and the ability to manage multiple high-priority initiatives simultaneously
  • Strong analytical and finance skills
  • Contract development and negotiation experience an asset
5

Gcg-debit Card Product Manager Resume Examples & Samples

  • Manage and provide Product support for Debit Card and transactional banking
  • Campaign Management for Debit Card and transactional banking
  • Wrapping of usage offers from the common card usage tie up
  • Product Performance Analysis
  • Quarterly Reporting to network, Regional and Global
  • Manage and provide Product support for all transactional functions of Debit card products
  • Manage and provide Product support for all transactional related functions including new industry initiatives
  • Engage with IT, ebusiness, Ops and all relevant stakeholders for projects related to Debit Card and transactional capabilities
  • Monitor Local market competitors’ offering and performance
  • Manage Provider’s support and collaborate on expertise and strategic initiatives
  • Engage segments, branches, acquisition channels, marketing and decision management to drive portfolio growth in terms of number of debit cards & transactional capabilities usage
  • Customer Experience Management and complaints resolution
  • Product Incident and Fraud Management
  • Potentially collaborate with local merchants where appropriate and wrapping of usage offers from Cards tie up
  • Ensure adherence to all local and global regulatory requirements
  • Degree qualifications in Finance, Marketing or related fields preferred
  • Understanding of Singapore deposits market
  • Excellent verbal/written communication and interpersonal skills
6

Credit Card Product Manager Resume Examples & Samples

  • Requires general business skills, financial management and planning skills, and long-term vision
  • Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner
  • Strong presentation skills; ability to communicate effectively with all levels of management in an organized, professional manner
  • Understands internal/external partner and customer needs, establishing credibility and building positive relationships
  • Team skills, including ability to establish and maintain effective working relationships at all organization levels
  • Strong time management skills, attention to detail, analytical, negotiation, and problem solving skills
  • Project management skills; ability to prioritize and complete tasks in a timely manner
7

Core Card Product Manager Resume Examples & Samples

  • Oversight and ownership of the end to end process related to management of Core Credit card product
  • Ensure system, product development and enhancement are delivered as per business plan and requirement
  • Ensure all communication channel related to Core Card product value proposition are maintained in terms of accuracy & validity
  • Update product documentation including product approval and programs (if any)
  • Provide pricing approval, monitor product profitability driver to achieve business target
  • Propose & execute new initiatives (campaigns/projects) in supporting product profitability
  • Build strong working relationship with internal and external clients
  • Strong work ethic, positive attitude and strive for continuous self-improvement
  • Decision making based on based on cost benefit analysis and an understanding of balance sheet, P&L and resource impact
8

Chase Debit Card Product Manager Resume Examples & Samples

  • Become expert in debit card transaction processing including acquirers, networks, issuer, and back room operations including risk and claims
  • Build and maintains strong relationships with key business partners (Commerce Solutions, Payment Network Office, Risk and Claims)
  • Liason to Debit Card Research and Service, Debit Card Banker Support, ATM, EBK and Instant Issue teams
  • Participates in special projects and performs additional duties as required
9

Debit Card Product Manager Resume Examples & Samples

  • Liaisons to Debit Card Research and Service, Debit Card Banker Support, ATM, EBK and Instant Issue teams
  • Acts as key integrator/liaison between business units and ensure proper engagement from all groups
  • Fee Management for Surcharge, Foreign ATM FX and cash advance
  • Understanding of the financial services industry and competitors
10

Credit Card Product Manager Resume Examples & Samples

  • Around 2-3 years of experience in banking or financial industry is a plus
  • Strong numerical, analytical and project management skills is a plus
  • Fluent English both in writing and speaking
  • Proficient in using office computer
  • Can work independently and under pressure
11

Debit Card Product Manager Resume Examples & Samples

  • Leverage the drivers of the debit card revenue to ensure the overall revenue targets are delivered
  • Increase NTB activation to lead to growth in acceptance revenue and spends
  • Increase penetration of value-added cards in the portfolio, with increase in fee revenue
  • Review, develop and manage all channels of communication including statements, CBOL account, website, welcome packs, mobile app
  • Source offers for the portfolio to increase usage and activation of the portfolio
  • New product launches for the debit card portfolio
  • Manage marketing budget and reporting requirements
  • Manage brand and product collateral materials (including POS) ensuring they are accurate, on brand and delivered within required budget
  • Interface with co brand partners as well as MasterCard to ensure we continuously add to the value proposition of the debit card suite resulting in end customer benefits
  • Initiating the most optimal portfolio actions, thereby leading to a growth in spends and revenue that are higher than the industry, thus resulting in a gain in our overall market share
  • Market intelligence including regular benchmarking with competition would be a key deliverable
  • Increasing activation rates across all new customers acquired as well as existing set of customers
  • Ensuring efficient usage of customer touch points to drive usage and activation
  • Work closely with units like technology, DM, cards acceptance team for initiating product related changes, portfolio analytics and get the relevant offers for the debit customers
  • Ensure all reporting to regulators, partners and internally are done in a timely manner
  • Manage the overall rewards program across the range of debit cards
  • Product trainings for frontline and other channels viz: Citiphones
  • Features management: Develop and drive core feature product initiatives, including promotion of features across channels viz: website, welcome packs, statements, CBOL account, etc
  • Increase overall debit card spends
  • Increase debit card activation rates
  • Achievement of acceptance revenue targets
  • Grow revenue from co brand debit card sales
  • Manage the regulatory implementations
  • MBA/Graduates
12

Small Business Credit Card Product Manager Resume Examples & Samples

  • Lead the implementation and delivery of a product solution across multiple teams and delivery channels including Marketing, Sales, Operations, and Information Technology. May lead and/or manage a product management team supporting multiple market segments with end-to-end product capability: vision, strategy development, and implementation
  • Manage a product development and management process designed to deliver a market differentiated product set in retail, commercial, and emerging market segments. Conceptualize new feature/functionality of assigned product(s); translate product specifications into functional requirements
  • Lead the team to develop and implement product strategies and enhancements for multiple products/product lines in defined market segments designed to differentiate BB&T from its competitors through integration; lead and direct cyclical comprehensive product reviews focusing on product performance and profitability. Bundle multiple products into single product offerings; segment products by various characteristics
  • Monitor competitors (bank and non-bank) to report on developing trends and potential impacts to BB&T. Oversee the development of strategies and plans to identify strategic opportunities in the marketplace
  • Stay abreast of economic, regulatory, and competitive developments as they impact product areas
  • Lead and manage the design and implementation of product plans, including development, enhancement, promotional and pricing recommendations. Consult with executive management in the design, pricing, and implementation of product strategies
  • Lead the development & execution of the product development and product plans; monitor and report profitability and product performance metrics (including transaction volumes, revenue and number of clients monthly)
  • Provide leadership and direction to the Marketing Department in developing promotional programs for assigned products
  • Develop and expand partnerships with other business units or external parties to coordinate promotional, development, and product positioning strategy and activities
  • Develop, manage, and is accountable for departmental budgets and business priorities in accordance with established guidelines; administer compliance to meet budgetary goals and negotiates changes as required
  • Participate in appropriate trade and related groups to ensure knowledge of industry “best practices” and to ensure BB&T's strategic interests are represented
  • Five years of work experience in a bank, consulting firm or financial service company, working on teams with responsibility for strategic planning, product management, sales force effectiveness, and industry analysis
  • Strong leadership and marketing skills specific to financial services solutions for business clients
  • Ability to interact with senior management and clients
  • Interpersonal skills that build trust and teamwork with peers, direct reports, business partners and clients
  • Superior verbal, business writing, and presentation communication skills
  • Superior influencing, negotiating and conflict management skills
  • Ability to represent BB&T in a professional manner at conferences, seminars and client interaction
  • Visionary in terms of fully advancing concepts to implementation and subsequent stages of product life cycle management
  • Skilled at attracting, developing and assessing associates to produce improved results
  • Ability to utilize Microsoft Office products including Excel, Word, and PowerPoint
  • Ability to travel as needed, occasionally overnight
  • Superior ability to synthesize complex information to communicate effectively with associates at all levels
  • Exceptional judgment in balancing level of information precision and data gathering with tradeoff of time and business need criticality
  • Superior level of emotional maturity and tact
  • Direct experience managing capital investment and business line profit and loss
  • Advanced experience crafting and socializing complex business cases
  • MBA or an Advanced Degree
  • Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP) professional certifications, or any individual combination of alternate professional certifications/licensure such as Certified Management Accountant (CMA), Certified Financial Manager (CFM), Series 7, 63, 24
13

Debit Card Product Manager Resume Examples & Samples

  • Work as part of a product team responsible for the design, development, and marketing of debit card (VISA/MC/NETS) products
  • Identify and propose new product ideas to increase customer satisfaction and improve product profitability
  • Undertake regular product activation and customer upspend campaigns
  • Conduct regular portfolio analysis to identify opportunities for incremental spending
  • Interface directly with payment schemes such as VISA, Mastercard and NETS on ways to optimize the profitability of each respective portfolio
  • Collaborate with consumer finance team on business case development
  • Work closely with the IT team to draft business requirements and monitor ongoing activity
  • Develop appropriate operational procedures for products, services and systems
  • Research customer issues/complaints and act independently to resolve
  • LI-SS
14

Card Product Manager Resume Examples & Samples

  • Demonstrated familiarity with Credit Card business and knowledge
  • Strong analytical, process and communication skills
  • Customer focused mindset with proven ability to respond quickly to internal and external stakeholder needs
  • Ability to multi-task and demonstrate agility when faced with objectives of business and cross-department networks
  • Possess good interpersonal skills and proficient in written and spoken English
  • PC literate and proficient in Microsoft Office especially EXCEL
15

Gcg-debit Card Product Manager Resume Examples & Samples

  • Driver overall Debit Card product from product and business development aspect
  • Manage and develop Debit Card propositions from end-to-end, i.e. system, business strategies & plan execution
  • Manage and provide product support for all transactional & payment functions of Debit card products
  • Liaising with relevant stakeholders for subject matter expertise
  • Work closely with network associations, analytics and other stakeholders to develop business strategies
  • Engage segments, branches, acquisition channels and marketing to drive Debit Card usage
  • Liaise with Operations teams on card plastics delivery and vendor management
  • Work with Technology & Ops in conducting UAT for system enhancements
  • Work with Legal and Compliance teams to ensure that regulatory requirements are met
  • Tracking of KPIs to measure project performance and reporting to stakeholders
  • Manage customer experience and assist in any product related issue
  • Degree qualifications in finance, marketing or related fields preferred
  • At least 2 years of banking experience in a product/portfolio management, segment or marketing role
  • Understanding of consumer retail banking market in Singapore
  • Resourceful
  • Excellent verbal/ written communication and interpersonal skills
  • High-level of energy, strong coordination and campaign management skills
  • Detail oriented, result driven and good team player
  • Ability to work to deadlines and multi-task
16

Citibank Berhad Kl-debit Card Product Manager Resume Examples & Samples

  • Diploma/degree in Economics, Economics or Engineering would be an advantage
  • Knowledge in Excel, Powerpoint
  • Team player and self starter
  • Experience in Banking industry would be an added plus
17

Credit Card Product Manager Resume Examples & Samples

  • Degree in Business/Marketing, Overseas Master Degree or domestic top university master degree is preferred
  • Minimum of 8 years marketing and product management related experience
  • Creative, analytical and detail-oriented
  • Exceptional ability to communicate verbally and in writing
  • Communication and diplomacy skills necessary to guide, influence and convince others
  • Ability to efficiently plan and manage numerous projects and tasks under tight deadlines in fast paced, team oriented environment
18

Debit Card Product Manager Resume Examples & Samples

  • Oversees the implementation of product enhancements, including testing and rollout
  • Reviews reports and data monthly to ensure that the system data is accurate
  • Develops product roadmap and strategy for maintaining Debit cards portfolios
  • Ensures thorough understanding of vendor contracts including SLAs, pricing and any other provisions relevant to the day to day management of vendors
  • Manage debit card fraud, working with the Card Analyst, FCRM, Deposit Operations, and the processor’s Risk Advisor
  • Responsible for collaborating with the Card Analyst and Card Services Division Manager on the development of comprehensive project plans including goals and objectives, project scope, costs and benefits, project time line for development and implementation and bank resources and staff needed for the project
  • Responsible for the profitability of each product. Strong focus is on analyzing the performance and profitability data and providing relevant information to appropriate managers and staff
  • Assists in managing the vendor relationships associated with these products including developing strong communication channels, overseeing vendor performance and reviewing income produced as well as billing and other costs to the bank
  • Serves on or participates in bank-wide product committees, business systems/retail banking meetings, weekly retail management meetings and other assignments as appropriate
  • Works closely with the Card Analyst, Card Services Division Manager, Marketing and Retail Teams in developing marketing and promotional campaigns as needed and tracking the results of such promotions
  • Oversees other projects as needed to further enhance debit card and its profitability
  • Complies with applicable federal and state laws and regulations. Other duties may be assigned
  • “LIVE” the Bank’s Mission Statement and “PRACTICE” the Bank’s Corporate Strategy
  • 20161028
19

Senior VP, Secured Card Product Manager Resume Examples & Samples

  • Delivering the annual Profit Plan for Secured Card
  • Partner cross-functionally with Risk, Operations, Acquisitions, Customer Service, Retention and Marketing to grow market share
  • Launch new acquisition channels and enhance existing channels to find prospects
  • Partner with Risk and Operations on customer life cycle enhancements aimed at helping customers build the credit they need to qualify for an unsecured product
  • Manage internal analytics to understand portfolio growth and performance KPIs – and to identify new areas of opportunity and risk
  • Work closely with Credit Operations to mitigate issues, identify and implement process improvements and document current processes/controls
  • Interact closely with Legal, Compliance, Business Practices and Fair Lending to vet changes/advances in the product and/or track ongoing performance
  • Manage a team responsible for a holistic, lifecycle-based communication strategy from account application through early tenure and eventual graduation to unsecured
  • Track competitive landscape and customer feedback to inform strategy
  • Maintain a strong controls environment, ensuring compliance with all applicable regulations, and regulatory topics
  • Manage customer experience and satisfaction to ensure that we cultivate relationships and retain engaged customers
  • Lead direct reports and matrix teams on Secured Card opportunities
  • Bachelor’s degree required (MBA preferred)
  • 8-12 years of experience in financial services, product management, or marketing
  • Deep knowledge of the Secured Card segment (customers, products, processes, regulations)
  • Knowledge of credit card economics and key profit drivers
  • Experience leading broad scale projects
  • Proven ability to work across an organization to align and deliver on initiatives
  • Curious, strategic thinker with insights into the drivers of consumer behavior
  • Ability to translate insights into actionable projects and initiatives - and bring them to life through controlled execution
  • Self-starter with the ability to manage a high-performing team
  • Strong teamwork, communication, management, organization and influencing skills
  • Adept at building strong working relationships across multiple and diverse functions
  • Ability to prioritize initiatives for self and team in a fast-paced, dynamic environment
  • Experience managing technology projects as the business sponsor
  • Understanding of strong controls/compliance environment and the importance of tracking/controls implementation/approvals related to our Secured Card business
  • Ability to influence and motivate in a matrix environment
20

Debit Card Product Manager Resume Examples & Samples

  • Develop and implement debit card product enhancements and value propositions through analyzing consumer behavior and preferences, competitive best practices, and product economics
  • Serve as subject matter expert and oversee all aspects of debit cards
  • Initiate, plan and manages initiatives throughout the entire project lifecycle using diverse cross-functional project teams
  • Identify trends and recommend measures to enhance security while preserving client convenience
  • Keep abreast of innovations in debit/payments and recommend opportunities for multi-channel product delivery
  • Minimum of 5 years of experience in financial services or payments
  • Debit/credit card and/or digital product management experience a plus
  • BS/BA
21

Senior Manager, Prepaid Card-product Manager Resume Examples & Samples

  • Identify and evaluate new products and/or services by
  • Analyzing existing channel/products with respect to features, functions, key performance indicators and competitiveness in the market place
  • Researching/analyzing competitive and market conditions; arranging for/overseeing market research
  • Identifying potential new products, features or enhancements; researching and analyzing the opportunity
  • Preparing proposals/business cases outlining product concept and business financial rationale
  • Developing profit plan projections and implications by assessing product demand, market and competitive factors, etc
  • Researching and tracking competitor products and market requirements to identify and anticipate changes in customer needs and future direction and actions of competitors
  • Maintaining lines of communication with business line, alliance partners, vendors and customers about product needs, competitive opportunities and trends
  • Gathering and maintaining a history of competitive pricing, determining trends
  • Designing and preparing reports
  • Assist in arranging market research
  • Execute product plans for existing assigned products by
  • Overseeing design and development of reports to monitor key product performance indicators (e.g. sales, retention, profitability, revenues, costs, market share)
  • Reviewing and analyzing performance of existing product line to ensure performance is meeting expectations
  • Ensuring product materials (sales aids, manuals, forms, brochures) are current and effective and supplies are adequate
  • Reviewing and updating Operating manuals and guides; preparing or overseeing preparation of Bank Circulars
  • Recommending pricing and evaluating the impact of discounts
  • Defining the requirements for and assisting in the preparation of advertising and promotional materials including advertising campaigns, brochures, newsletters, bulletins, circulars, statement inserts and messages
  • Preparing or overseeing development or maintenance of bank manuals, circulars and training guides
  • Conducting and/or participating in product informational seminars
  • Providing product knowledge and technical support to Performance and Training Services department for preparation of training courses and materials
  • Manage development and implementation of new products and enhancements, often through management of cross functional teams, by
  • Delegating, as appropriate, various components of the project to other team members and manage individual execution of assigned components
  • Liasing and negotiating with external suppliers, as required
  • Preparing user specifications and requirements
  • Ensuring requirements documentation provides all information required to develop and support system and operational enhancements
  • Developing sales and support materials and operational manuals in conjunction with Retail Marketing and Operations
  • Participating in product informational sessions to train Bank staff in new product features
  • Monitoring results to ensure product objectives are met or surpassed
  • Provide ongoing support and technical assistance to users, sales staff and customers by
  • Answering verbal and written inquiries regarding product/service and assisting with complaints and problem resolution
  • Ensuring operational and financial issues are identified and solutions implemented by the appropriate operational and finance departments
22

Debit Card Product Manager Resume Examples & Samples

  • Assess competitive landscape, industry trends and market demand with a focus on regulatory changes, competition, consumer trends and market research 10%
  • Build strong partnerships and lead teams cross functionally including Operations, Fraud, IT, Credit Card, Legal and Compliance to ensure timely delivery and successful execution of debit card projects 20%
  • Drive the technology requirements for new and existing product enhancements, including appropriate test and implementation planning 20%
  • Identify, mitigate and monitor risk issues. Review product operations, customer experience, and customer complaints to ensure any operational issues are discovered and resolved. Ensure strict compliance with all relevant sales practices, legal, compliance and regulatory standards and guidelines 10%
  • Lead strategy development for debit card product with a focus on developing primary customer relationships and debit card usage 20%
  • Ownership of internal processes including mass re-issue strategies 20%
  • Deep experience in operational and regulatory standards for debit card
  • Demonstrated experience in end-to-end product development and product management
  • Expert builder and manager of internal and external relationships
  • Track record of successful development and implementation of new debit card and re-issuance strategies
  • 10+ years of progressive growth of responsibilities in financial services product management
  • Manage Process/Project
23

Gcg-credit Card Product Manager Resume Examples & Samples

  • To ensure exceptional and consistent delivery/execution of product and portfolio programs
  • To drive brand goals such as unaided brand awareness and prime card
  • Work closely with multiple internal/external stakeholders like Marketing, E-business, Legal, Compliance & Decision Management etc
  • Management of overall product P&L and key drivers including issuing sales growth, market share and expenses
  • Deliver client excellence, achieving leadership in NPS
  • Run business in control with laws, regulations and our own policies to protect the brand and the franchise
  • Graduate, preferably in business development or sales or marketing or related discipline
  • Strong written and oral skills
  • Strong presentation and report writing skills
24

Credit Card Product Manager Resume Examples & Samples

  • Coordinates promotional, marketing, and communication programs for all specified products and services as well as produce standard management reporting
  • Researches and compiles business and industry competitive data to analyze and develop tactics to achieve strategic goals
  • Analyzes sales information, projections and other meaningful data and present findings to business unit management
  • May recommend marketing strategies including advertising, packaging, pricing, expense budgets, profit plans and future product development
  • Prepares and/or provides support in the preparation and delivery of training and sales tools
  • Acts as a subject matter expert, point of contact and lead of special projects pertaining to specified products and services
  • Understands industry research around customer behaviors, new product offerings, new providers and regulatory impacts while keeping business unit and product development heads informed
  • Assists in vendor relationship management including responding and sending requests, managing risks, and ensuring compliance adherence
  • Ensures internal compliance with applicable legal and regulatory requirements
  • Participates in new product development and may provide geography support as necessary
  • Collaborates with sales teams to identify and implement sales tactics as well as partner with cross-functional teams to execute strategies
  • Demonstrated success in launching products or major product enhancements
  • Proven ability of leading and influencing cross functional teams
  • Critical thinking and planning
  • Financial Analysis
  • Proficiency in Microsoft Office including Word, PowerPoint, Excel and Access
25

Gcg-credit Card Product Manager Resume Examples & Samples

  • To ensure exceptional and consistent delivery / execution of product and portfolio programs
  • Deliver sharp and differentiated product proposition, keeping ahead of the competition, and aligning to global / regional guidelines & framework
  • Work closely with multiple internal / external stakeholders like Marketing, E-business, Legal, Compliance & Decision Management etc
  • Minimum 4 years working experience in the above discipline