Experience Product Manager Resume Samples

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FE
F Emard
Francisco
Emard
56398 Jazmyne Canyon
Philadelphia
PA
56398 Jazmyne Canyon
Philadelphia
PA
Experience Experience
05/2015 – present
Chicago, IL
Card Client Experience Senior Product Manager
Card Client Experience Senior Product Manager
05/2015 – present
Chicago, IL
Card Client Experience Senior Product Manager
05/2015 – present
  • Manage the rollout of new bankcard products and/or product enhancements and functionalities
  • Work with Finance and manager on analysis of historical financial reporting, projections of financial results for future periods and annual budgeting
  • Establish annual goals and objectives for each product and develop management reports to track progress on a monthly basis
  • Develop training materials and aids. Coordinate training sessions for business partners
  • Develop and maintain relationships with key customers and internal business partners
  • Manage key relationship with vendor representatives and industry contacts. Responsible for keeping current on association and network rules/regulations associated with assigned products
  • Effectively manage cross-functional teams on complex issues related to development, implementation, and ongoing servicing
12/2012 – 03/2015
Philadelphia, PA
Senior Product Manager, Customer Experience
Senior Product Manager, Customer Experience
12/2012 – 03/2015
Philadelphia, PA
Senior Product Manager, Customer Experience
12/2012 – 03/2015
  • Work with CX leadership to define, plan, launch, and execute various strategic and operational initiatives
  • Strong self-starter that enjoys working in a fast-paced software development environment
  • Responsible for building and continuously improve customer insight strategy
  • Effectively manage change by influencing and communicating with key stakeholders
  • Prepare presentations and clearly communicate findings from initiatives to senior management and the broader organization
  • Collaborates with product, UX, Support, and engineering teams in response to product usage in order to drive product improvement
  • Partners tightly with Product and Support teams to optimize the flow of information and establish measurement best practices
04/2008 – 09/2012
Chicago, IL
Customer Experience Product Manager
Customer Experience Product Manager
04/2008 – 09/2012
Chicago, IL
Customer Experience Product Manager
04/2008 – 09/2012
  • Create and manage financial business case and decisions surrounding product offer including ongoing implementation and support structure and costs
  • Champion improvement of HP commercial products by analyzing customer feedback and driving actions
  • Take over management of this new solution including partner management, documentation, sales support and overall process ownership
  • Aid the sales efforts to end users and partners
  • Be persuasive and rally the crowd. Build data and business cases that help articulate your strategic direction. Achieve alignment with individuals, groups and executive to drive results
  • Measure and communicate results. For each action, determine how we will measure success and validate the benefit of that action
  • Drive the definition of a single product/service solution (PSS)through R&D and solutions teams
Education Education
Bachelor’s Degree in Engineering
The University of Texas at Austin
Bachelor’s Degree in Engineering
Skills Skills
  • Ability to learn quickly
  • Work closely with leadership team to understand and define product capabilities and be able to clearly articulate them to all levels of the organization
  • Provides usability, evaluation and support to product delivery teams
  • Ability to juggle multiple priorities in a fast paced environment to deliver results
  • Innovation/Negotiation skills
  • 3) Competitive and Industry Analysis – Continuously survey and analyze competitive positioning, industry landscape, emerging technologies and customer demand. Keep abreast of industry benchmarks and relevant metrics. Ensure that the Digital Experience team is highly competitive for shopping and buying as well as for servicing /money movement. Monitor third party research, industry periodicals and internal competitive research. Develop and document internal position relative to competition and industry findings. Supplement third party research with the most complex independent studies. Competitive and industry analysis helps drive strategic roadmaps and anticipate customer demand. Awareness of what others are doing and where they are headed will ensure that we make smarter decisions and position PNC as a leader in the digital space
  • 4) Product Strategy –
  • Project management
  • Technology savvy
  • Business and marketing acumen
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1

Digital Experience Product Manager Resume Examples & Samples

  • 1) Experience Development and Enhancement
  • 2) Product Management –
  • 3) Writing for End Users –
  • 4) Competitive and Industry Analysis –
  • 5) Product Strategy –
  • 6) Vendor Management –
  • A minimum of 2+ years of related experience
  • Demonstrated project work in degree related field: Web content development Primary Research, Experience design, Prototype development, Information architecture, Project leadership
  • Internship in field of education is desirable
2

Senior Digital Experience Product Manager Resume Examples & Samples

  • 2)Product Management
  • 5)Product Strategy
  • A minimum of 5+ years of related experience
  • Ability to learn quickly
  • Innovation/Negotiation skills
3

Digital Experience Product Manager Resume Examples & Samples

  • 1) Experience Development and Enhancement – Lead the most complex new experience development and experience enhancements to establish or maintain strategic competitive position and attain financial and customer adoption objectives. Assist Digital Experience Group Managers as directed. Work with the distribution and product organizations as well as technology and operations to ensure alignment. Using market research data, competitive analysis, customer feedback, operations feedback, vendor data and other sources, the incumbent works with Experience Managers to create the business justification, obtains funding, management approval, risk/legal approval and coordinates the necessary technical and operational resources. Can involve assistance with RFP and vendor selection process. Experience development and enhancement is a crucial function for driving forward the strategic roadmap products and segments. This should result in increase customer sales, adoption and satisfaction
  • 2) Product Management – Leads the most complex experience enhancements or support Lead Experience/Product Managers on large-scale experience development projects in the Digital Experience team. Ensures alignment with the technology, distribution, back office and servicing teams. Assess business risks on a regular basis. Participate in risk management-related initiatives. Good project management is crucial is creating high quality deliverables that are delivered on time, on budget and with alignment and understanding across technology, distribution, back office and servicing teams
  • 3) Competitive and Industry Analysis – Continuously survey and analyze competitive positioning, industry landscape, emerging technologies and customer demand. Keep abreast of industry benchmarks and relevant metrics. Ensure that the Digital Experience team is highly competitive for shopping and buying as well as for servicing /money movement. Monitor third party research, industry periodicals and internal competitive research. Develop and document internal position relative to competition and industry findings. Supplement third party research with the most complex independent studies. Competitive and industry analysis helps drive strategic roadmaps and anticipate customer demand. Awareness of what others are doing and where they are headed will ensure that we make smarter decisions and position PNC as a leader in the digital space
  • 4) Product Strategy –
  • A minimum of 7+ years of related experience
  • Communication skills – written and oral
  • Interpersonal skills – all levels and parts of the organization
4

Product Manager, Customer Experience Resume Examples & Samples

  • Ensure that new products/features, once created, are properly understood internally and promoted effectively to zulily visitors, while ensuring all associated functions are fully-engaged and working in close collaboration
  • Optimize the end-to-end user journey; ensuring the delivery of a seamless on-brand customer experience with the objective of improving customer engagement, increasing market penetration through current customer base and improve site “stickiness” with current visitors
  • 7+ years experience with technical product or program management with online products and/or services
  • 3+ years demonstrated experience in managing a digital customer experience and building programs to drive increased customer engagement
  • E-commerce or media website optimization
5

Card Client Experience Senior Product Manager Resume Examples & Samples

  • Research competitor practices and pricing to ensure that bankcard products are competitive in features and pricing and that quality service is being provided
  • BachelorÆs degree. Professional degree optional
  • Well developed communication, organization, and analytical skills
6

Product Manager, Partner Experience Resume Examples & Samples

  • Redefine Vantage client onboarding to significantly reduce the time and touch points required to launch a Vantage campaign
  • Build automation framework to improve data sharing and transfers to support Vantage campaigns
  • Define inputs, variables and supporting collateral for Vantage target segment definitions to smooth onboarding of client target segments
  • Define reporting rhythm for Vantage clients, including design and delivery of performance reporting throughout entire campaign
  • Create framework and scorecard for monitoring partner process throughout the year for all Vantage partners
  • A deep understanding of customer research, audience targeting and advertising business models, both current and emerging, with proven experience translating partner needs into product execution
  • Technical fluency in the fundamentals of digital and/ or television advertising, including working knowledge of systems for planning, delivery and reporting on media across multiple channels
  • Experience in designing and/ or supporting analytics and measurement systems for media, including underlying data collection, aggregation and presentation
  • Understanding of advertising and agency ecosystem in television and/ or digital
  • Proven experience, thought leadership and results leading ad tech and/or data science products within digital media, online video or television over the past 7+ years
  • Strong written and oral communication skills, including experience building and leading presentations as well as creating product documentation (user guides, FAQs)
  • Experience in visual presentation of information and visual communication
  • An entrepreneurial approach with a bias for action that is passionate about building businesses within a fast-paced environment, while changing the way partners perceive our brand and our products
7

Senior Product Manager, Advertiser Experience Resume Examples & Samples

  • Visualization of data to convey campaign insights and effectiveness
  • Analytics for both organic and promoted Twitter activities that influences behaviors on the product
  • Data processing pipeline and expanding its capability for more advanced analyses
  • Own and deliver success on business goals for your product area by developing a compelling product vision and executing on it
  • Collaborate with the Advertiser Experience team and stakeholders to succeed on Twitter and Twitter Publisher Network, globally
  • Synthesize insights from user research, customer meetings, usage data, and sales feedback to prioritize enhancements and new feature ideas that will deliver business objectives and customer benefits
  • Drive high quality, rapid product launches with a team of customer-focused engineers and designers
  • Develop methods for assessing product and project success, and processes to increase the likelihood of it
  • Experience developing advertising or data products, technologies and platforms
  • Strong analytical skills, customer empathy, and ability to execute complex product launches
  • Exceptional communication and presentation skills
  • Thrive in fast-paced environments where the only constant is change
  • Background in advertising, anlaytics or related area is a plus
8

Knowledge Experience Product Manager Resume Examples & Samples

  • Develop and evangelize a social product strategy for the business and work with organizational stakeholders (engineering, colleagues in product management, marketing, IT, support, QA, UX design, etc.) to establish short and long-term product goals and strategies. The ultimate measure of success is customer success and retention
  • Partner with support, product, and engineering leaders to define and execute on a product roadmap that achieves strategic and measureable business goals
  • Drive products through the product development life cycle, identifying risks and opportunities, and keeping senior management informed
  • Prioritize and manage proof of concepts, alpha and beta implementations, testing, bug backlog, and product/release backlogs
  • Develop metrics, systems, and processes that ensure a consistent and cohesive social and community programs to drive use of self-service and improve appropriate hand-off of customers to Customer Care Centers
  • Define community content strategies and develop guidelines, tagging/taxonomies, and content management requirements so customers can easily find the most accurate and relevant product/service
  • Work closely with the Web Marketing team to establish a seamless social and community experience for our customers
  • Develop and deliver measurement, reporting and analysis to quantify and understand impact of social and community initiatives
9

Product Manager, Shopping Experience Resume Examples & Samples

  • Work with the Design team to ensure the user interface leverages industry and eBay standards, and fits into the overall product vision of the Shopping Experience
  • Work with the Quality Engineering team to ensure the final delivery meets product requirements
  • Analyze and act on feedback from the user community
10

Product Manager, Portal Customer Experience Resume Examples & Samples

  • Ensure user experience is best-in-class specifically relating to most valued consumer segments. Understands customer requirements and ensures the best possible customer experience is delivered
  • Communicate customer insights from the portal experience to drive decision-making throughout the organization with clear accountability for improvement
  • Act as a change agent and thought leader by capturing and sharing customer experience best practices across the organization
  • Develop effective strategies and action plans for development and touch point re-engineering across portals, integrating innovative technologies and approaches to the experience
  • Support strategic roadmap activities; help prioritize annual development needs as input to the Annual Operating Plan activities
  • Identifying and resolving portal issues impacting customer satisfaction and adoption
  • Performs competitive analysis and conducts market research on portal best practices; attend outside conferences and seminars where appropriate
  • 5-7+ years in customer experience and/or web portal management in a B2B environment
  • Must have proven experience in delivering or managing digital delivery applications and programs
  • Experience within banking, financial services, billing and/or healthcare markets preferred
  • Experience leading User-Centered Design projects, either independently or leading a team
  • Strong understanding of the user-centered design process
  • Ability to effectively communicate the User Experience discipline, methodology and ROI to key decision makers
  • Familiarity with software development methodologies including Agile and Waterfall
  • Prior hands-on experience in user experience design and/or software development in web and mobile environment
  • Strong time management and prioritization skills with a demonstrated ability to execute against multiple projects and excel in a fast-paced, results-oriented work environment
  • Understanding of internet ecommerce, mobile, social, SEO, and analytics platforms
  • Understanding of programming technologies such as Visual Basic, Java Script, and Visual Basic Script, HTML and XML/XSLT
  • Strong organizational, collaboration, communication and interpersonal skills
  • Experience with industry tools for generating UI prototypes, UI specifications, flow diagrams, and wireframes
  • Understanding of how CSS can be used to brand graphical user interfaces, control look and feel (font, color, style), and position page elements
  • Understanding of web standards and technologies, and how visual designs are integrated into a product using CSS, HTML, JavaScript is a plus
  • Experience conducting field research or usability testing is a plus
11

Senior Product Manager, Discovery Experience Resume Examples & Samples

  • Define and drive SiriusXM content organization, discovery, recommendations and search strategy and roadmap
  • Work closely with UX designers, engineering, programming, editors, data scientists and external partners to get the right content to our subscribers and “trailers” at the right time
  • Help create the means for our experts to translate their knowledge of content curation into our recommendations and search platforms
  • Create user experiences for content discovery that are seamlessly integrated into our product experiences
  • Utilize user behavior data, financial data and A/B testing to prioritize the development of features and projects
  • Work closely with other product managers to provide a consistent experience across all of SiriusXM’s products
  • Be the product owner for one or more Scrum teams and work closely with the Scrum Master, development lead and QA to ensure a regular release cadence on assigned platform(s)
  • There are no supervisory responsibilities associated with this job
  • 3+ years of experience in content management, recommendations and search technologies
  • 3+ years of experience in product management of consumer digital / software products
  • Agile training and experience preferred
  • Strong knowledge of media and entertainment
  • Deep experience in product management in a field related to search or content discovery/recommendation
  • In depth understanding of qualitative and quantitative research
  • Commitment to “internal client” and customer service principles
  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
  • Experience as a Product Manager for APIs or other back-end system software for a web and/or mobile application
  • Understanding of complex system architecture and client/server interactions
  • Understanding of database concepts and technology (from a business level)
  • Adobe Creative Suite a plus
12

Digital Experience & Standards Product Manager Resume Examples & Samples

  • Development, adoption and embedding the Digital Standards in the culture of the organization
  • Executing strategies to build and increase buy in and support from Senior Leadership
  • Achieving measurable and sustainable results, including but not limited to financial efficiencies
  • Interface with global digital partners, technology, operations, and legal/regulatory organizations
  • Create and deliver presentations, proposals, and status to executive leadership
  • Offer counsel to Re-engineering Senior Manager on various matters of process, and standards effectiveness
  • Educate and evangelize standards and processes across consumer lines of business
  • Develop and execute against project schedules, revising as dates shift and issues are uncovered
  • Solid digital product management background, with the ability to concurrently manage multiple priorities from customer research through in-market execution
  • Strong analytical skills with ability to work through complex concepts/data and present well thought-out simple solutions coupled with strong project management skills – able to understand big picture and get into the intricate details
  • Formulating actionable, value add solutions and managing proposals and recommendation to leadership
  • Prior success working in a large, highly-matrix and complex organization; able to set priorities and ‘triage’ in a fast-paced, dynamic environment
  • Financial services industry experience a plus, but not required
  • Proficient in MS Word, MS PowerPoint, and MS Excel
13

Product Manager With Contact Center Domain Experience Resume Examples & Samples

  • Act as the Agile Product Owner for the engineering teams working on CVP. This includes developing and maintaining a groomed backlog for engineering teams to work on, accepting completed user stories, leading sprint demo's with customers and other constituents
  • Market analysis, financial modeling and forecasting
  • Product administrative functions including SKU management, order tracking, and sales reporting
  • Coordination with marketing teams on solution positioning
  • Generate content for technical and business collateral for field and internal teams
  • Technology Partner management and joint Cisco/Partner solution definition, market/product requirements and roadmap management
  • Coordination with Market Development team on product pipeline, and proactive field insertion to drive sales and revenue
  • Provide technical and sales guidance for key accounts and field teams and to different Cisco groups
  • Strong understanding of self service technologies, VXML, SIP, video CC, solution approach, ASR/TTS
  • Experienced in Self service/VAS domain
  • Experienced in Agile Product Owner role
  • Strong understanding of Cisco UC product portfolio and key competitor offerings
  • Strong background in VoIP, IP networking, and Contact Center technology
  • MBA or 8+ years-related Product Management and Business Development experience
  • BE/Btech or equivalent preferred
14

Product Manager, Developer Experience Resume Examples & Samples

  • Drive the roadmap for the developer portal and related documentation and examples
  • Partner with developer relations and engineering to keep the API/SDK evolving alongside developer needs and technology advances
  • Contribute to strategy to grow the developer community, both online and offline
15

Senior Product Manager, Customer Experience Resume Examples & Samples

  • Building and establishing a systematic approach to achieving customer experience excellence
  • Measure the on-going quality of customer experience across the entire customer journey, across the Norton business unit
  • Fosters a culture of customer-centric and innovation throughout the Norton business unit
16

Senior Product Manager, Customer Experience Resume Examples & Samples

  • Work with CX leadership to define, plan, launch, and execute various strategic and operational initiatives
  • Support Norton’s growth by helping lead infrastructure projects involving building capabilities around systems, tools, technologies etc
  • Identify system requirements and work with various cross functional team (Product Engineering, Product Design, Support, Marketing, eBusiness, Field Sales) to drive CX improvements
  • Effectively manage change by influencing and communicating with key stakeholders
  • Prepare presentations and clearly communicate findings from initiatives to senior management and the broader organization
  • In collaboration with CX Leadership and the Customer Voice team, identify opportunities and advocate for product improvements and/or tools that support the team’s strategy and the needs of the customer
  • Regularly assess risks and opportunities; understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification
  • 7-10 years of work experience in customer experience, support or operations organizations
  • Experience with support-related information systems and technologies (support delivery, CRM, workforce management, workflow automation, QA tools)
  • Track record of managing several large-scale complex technical roll-outs for critical system implementations
  • Excellent written and oral business communication and people skills, with the ability to influence senior-level stakeholders
  • Experience leading complex operational and strategic initiatives
  • Passion for exceptional customer service
  • Excellent analytical and business negotiation skills
  • Strategic thinker, yet with a bias towards action
  • Strong self-starter that enjoys working in a fast-paced software development environment
  • Ability to influence and build relationships with people across all levels and organizations
  • A Bachelor’s degree in a technical or business-related field. MBA preferred
  • Lean Six Sigma Black Belt preferred
17

Senior Product Manager, Customer Experience Resume Examples & Samples

  • Innovation on behalf of our customers who are seeking support for a problem or question by improving the delivery experience
  • Defining and leading cross-functional improvement/change initiatives related to the customer notifications experience
  • Defining Delivery Experience product roadmaps and developing workflow scenarios across a number of delivery-related scenarios
  • Evangelizing and gaining buy-in for the strategy and roadmap from partner teams by writing narratives that influence peers and senior management
  • Developing user experience goals, stories and requirements that can be used to create product specifications
  • Developing success and service health metrics related to adoption and efficacy of the products
  • Collaborating with design, engineering, usability and program management teams both within customer service and across the company to test and launch features and products accessible anywhere and anytime
  • Driving definition of scope and manage business case development and approval, requirements gathering/creation, prioritization, design review, and launch readiness
  • Experience with designing customer-facing products or services
  • A broad perspective on the overall customer retail experience from discovery to post-order to consumption
  • Proven ability to think strategically and execute methodically
  • Bachelor’s degree in engineering, business, design or related field
  • Analytical and quantitative skills; Experience using hard data and metrics to back up assumptions and develop business cases
  • Experience with machine learning and support automation tools
  • Experience with a variety of mobile products and services
18

Product Manager, Advertiser Experience Resume Examples & Samples

  • 3+ years Product or Program Management experience
  • Experience with product management, leading and influencing across matrixed teams
  • 3+ years experience in digital advertising technology and/or ecommerce
19

Customer Experience Product Manager Resume Examples & Samples

  • Champion improvement of HP commercial products by analyzing customer feedback and driving actions
  • Squash the status quo. Look at how things are done today and drive improvements to the way we collect quality customer feedback
  • Inspire teams to revolutionize products and experiences. Drive change through passion backed by solid business metrics. Help make the ordinary, extraordinary
  • Influence leaders and peers. Build momentum by recruiting others to join the cause. Represent the customer experience as the key to loyalty and continued growth
  • Do more with less. Drive standardization and automation to yield expansive, yet consistent, results across the entire personal systems portfolio
  • Exude empathy for customers. Speak with end customers, read customer verbatims, listen to customer interactions and inquire about customer pain points. Make positive changes that yield better customer outcomes
  • Assume, and partner on, accountability for success. You will ultimately be responsible for driving positive outcomes
  • Be persuasive and rally the crowd. Build data and business cases that help articulate your strategic direction. Achieve alignment with individuals, groups and executive to drive results
  • Measure and communicate results. For each action, determine how we will measure success and validate the benefit of that action
  • Be kind. Work as a partner whom practices high ethical standards. Be responsible, honest and work with unquestionable integrity
  • Five years of customer insights, market research and/or product management experience
  • Demonstrable success of driving positive change based on data
  • Acumen for building business cases and feature prioritization based on price/value analysis
  • Exceptional communication and professional relationship building skills across disparate teams
  • Solid understanding of quantitative and qualitative research methodologies and when to use both
  • Ability to converse it both marketing and IT speak to drive reporting automation
  • Outstanding presenter and storyteller that can tailor a message of which improvements to make based on customer data
  • Experience of leading conjoint, regression and cluster analysis projects to identify key business drivers is a plus
  • Minimum 6-10 years experience
  • MBA preferred or comparable career experience
20

Product Manager / Member Experience Manager Resume Examples & Samples

  • Manage client
  • Bachelor’s
  • 5-8 years of
  • PMP
  • Advanced problem
21

Product Manager, Client Experience Resume Examples & Samples

  • Leading strategy definition and implementation of key cross-channel, client facing initiatives
  • Liaising with sr. executive and cross-functional stakeholders to ensure understanding and alignment on product initiatives and priorities
  • Conceiving of and championing amazing client experiences
  • Managing intake, definition, prioritization & delivery of a backlog of product opportunities
  • Developing and maintaining domain expertise over one of Sephora’s growing channels and/or platforms
  • Evolving best practices and providing mentorship to product managers
  • Product development experience successfully collaborating in a cross-functional environment to overcome obstacles and deliver great products
  • Direct experience managing client facing, mobile and/or e-commerce products
  • Worked with scrum/agile, stories, requirements etc. (Waterfall, too. It has its place.)
  • An MBA, or Master’s Degree
22

Senior Product Manager, Discovery Experience Resume Examples & Samples

  • Work closely with UX designers, engineering, programming, editors, data scientists and external partners to get the right content to our subscribers and trailers at the right time
  • Work closely with other product managers to provide a consistent experience across all of SiriusXM's products
  • Commitment to internal client and customer service principles
  • Strong interest in current events and pop culture, as related to assigned channels / programs
  • Agile tools experience
  • Atlassian suite experience (Jira, Confluence) desirable
23

Mobile Experience Future Product Manager Resume Examples & Samples

  • Gain a deep understanding of the home & consumer printing customer journey identifying needs and insights to define experiences that simplify, remove friction, compel usage, drive preference, and convey innovation & leadership with strong commitment to excellence
  • Create a mobile customer journey experience vision that places mobile & experience at the heart of the consumer strategy. Build buy-in both internally and externally as you communicate value for customers, accounts, and HP. Act as experience evangelist to drive awareness & understanding on how leading with experience can drive share, revenue per unit, and transform category perception attracting next generation customers
  • Develop mobile experience strategies across the product line defining fundamental & differentiating needs translating those into actionable product / solution requirements at various stages of customer journey
  • Develop mobile experience strategies that open up new revenue opportunities with mobile services at various stages of customer journey
  • Work as core team member on cross-functional program teams to deliver experience solutions within time-to-market and budget constraints
  • Partner closely with region, marketing, and PR teams to ensure experience comes to live in market, is consistent with product line strategy and that the experience value prop is effectively conveyed
  • MBA or equivalent experience
  • 5 years product management leading SW experiences in agile environment
  • Proven track record defining requirements for mobile apps, mobile experiences interfacing SW/FW/HW, mobile support etc
  • Proven track record defining requirements for customer relationship management via app, UI interaction, integration with 3rd party SW, monetization of services etc
  • Thorough knowledge of prevailing and emerging mobile trends and technologies
  • Strategic mindset with keen attention to detail
24

Digital Customer Experience Product Manager Resume Examples & Samples

  • Experience in successful implementation of large, customer experience projects while managing cross functional stakeholders
  • Experience running agile teams to drive digital customer-facing solution essential as a business owner
  • Experience in developing and managing customer facing balcon and CLI lending solutions preferred
  • Very strong analytical and problem-solving skills to be able to respond quickly and creatively to complex issues. Experience in developing KPIs for digital experiences is required
  • Demonstrated ability to proactively solicit input and involves others in decisions and plans that affect them
  • Leverages relationships with key individuals to gain support for recommendations
  • Ability to engage with diverse internal stakeholders (e.g., business leaders, oversight functions, etc.) and manage through influence
  • Proven leadership skills and ability to work in a large matrixed environment
  • Excellent verbal and written communication skills, along with strong presentation and written skills to senior audience members
  • Excellent project manager, attention to detail and highly organized
25

Experience Product Manager Resume Examples & Samples

  • College degree in Engineering, Computer Science, or other technical fields
  • MBA optional
  • Strong analytical skills and program management skills
  • Diplomacy and ability to influence without authority
  • 1-3 years of demonstrated knowledge of product marketing fundamentals or equivalent
26

Senior Product Manager, Shopping Experience Resume Examples & Samples

  • 7+ years Product Management leading consumer products experiences, demonstrating increasing levels of responsibilities
  • Well-versed in the history and evolution of digital shopping experiences, understand modern best practices, and has the foresight to identify emerging trends
  • Have a proven ability to establish rapport, credibility and influence others to drive results across a large matrixed organization
  • Have insights into modern interactive design and development standards such as responsive and adaptive techniques; recognize and appreciate the differences between web-based and native app experiences
  • Strong leadership and excellent communication skills, with experience managing and motivating teams/individuals&#96
27

Product Manager, Shopping Experience Resume Examples & Samples

  • 5+ years Product Management leading consumer products experiences, demonstrating increasing levels of responsibilities
  • Passionate about user experience; able to inspire and educate designers and engineers with thought-provoking objectives and customer-centric use cases
  • Technical mindset with ability to work closely with engineering partners to solve for system interdependencies, devise implementation strategies and refine scope based on concrete considerations
  • Past examples of using customer insights and data analytics to drive roadmap and to improve features and user experiences
  • Possess strong decision making and prioritization skills; have experience overseeing and managing complex production schedules
  • Be able to work independently; anticipating and resolving problems
  • Strong leadership and excellent communication skills, with experience managing and motivating teams/individuals
28

Product Manager, Listing Experience Resume Examples & Samples

  • Master's degree
  • 5+ years in product management or similar work experience
  • Experience working closely with engineering teams to define, scope and prioritize product requirements
  • Advanced SQL and data analysis skills, with a proven track record in delivering actionable insight on new business ideas
  • Experience in e-commerce product management
29

Senior Product Manager, Advertiser Experience Resume Examples & Samples

  • Interfaces for creative composition, rich media asset tools, and creative management
  • Visualization of data to convey insights and effectiveness
  • Ad formats on desktop and mobile as well as on and off Twitter inventory
  • Collaborate with the Advertiser Experience team and stakeholders to help marketers succeed on Twitter
  • Synthesize insights from user research, customer meetings, usage data, and sales feedback to prioritize enhancements and new feature ideas that will deliver business objectives and advertiser benefit
  • Develop methods for assessing product and project success, rapid experimentation, and processes to increase operational efficiencies
30

Digital Experience Product Manager Resume Examples & Samples

  • This role leads in all phases of the product lifecycle, and responsibilities will span from concept through to launch and integration
  • Work closely with leadership team to understand and define product capabilities and be able to clearly articulate them to all levels of the organization
  • Initiates and manages idea generation, gap identification, financial attractiveness, feature prioritization, and feature definition for products
  • Adapt customer specific requests to meet the larger community model needs
  • Manage Product Roadmap, Priorities, Resource Forecasting and Product Release schedule by coordinating with all stakeholders
  • Determine customer and roadmap impacts of critical feature issues and prioritize those fixes appropriately
  • Provides usability, evaluation and support to product delivery teams
  • Bachelor’s degree in a related field or equivalent experience
  • 3+ years of related experience
  • Candidate must be a Subject Matter Expert (SME) in digital marketing
  • Previous experience with Agile development methodology
  • Experience with Project Management Software
31

Senior Product Manager, Omni Experience Resume Examples & Samples

  • Build and own an innovative roadmap of features and services to drive the and accomplish key outcomes for Nordstrom
  • Develop business cases to validate roadmaps and strategies
  • Lead the product team, including customer research, UX and technology leaders, in the discovery process to define optimal customer experiences
  • Deliver key features and functionality that enhance the customer experience across Nordstrom digital and non-digital properties
  • Monitor & identify customer needs staying current on industry standards and trends and respond by making adjustments to user experience and product roadmaps
32

Senior Product Manager Customer Experience Resume Examples & Samples

  • Experience in project or program management and coordination
  • Strong background in analytical positions
  • Good Excel and modelling skills
  • Bachelor’s degree Math/Statistics, Economics, Computer Science, Business or equivalent working experience
  • English fluency
  • Experience in IT project management
  • Fluency in either of the EU5 languages would be a plus
  • Understanding of insurance products
33

Product Manager, Customer Experience Resume Examples & Samples

  • Participate in solution design
  • Proactively communicate and collaborate with impacted stakeholders, both external and internal, to analyze information needs and functional requirements and deliver the following artifacts as needed: Business Requirements Documents, Functional Product Requirements Documents, Use Cases, GUI Screen and Interface designs
  • Utilize experience in using enterprise-wide requirements definition and management systems and methodologies
  • Bachelor’s degree in marketing, engineering, IT, design or a related area, and 4 years’ of related business experience
  • Demonstrated track record of relevant achievement working within the telecom, wireless, portable electronics, and insurance or warranty industries preferred
  • Reading, understanding, interpreting, and utilizing industry and financial analysis reports. Strong critical thinking skills
  • Extensive experience with Excel, Word, Outlook, PowerPoint, Visio and ad hoc reporting software
  • Proficiency and ability to act as an advocate for consultative based sales and account management methods in the conduct and execution of the role
  • Experience in strategic planning and execution
  • Experience with implementation and management of key Client programs and projects
34

Product Manager, Partner Experience Resume Examples & Samples

  • Contribute to the product vision and roadmap for Partner engagement and eCommerce
  • Work closely with UX designers to research, define, and test next generation experiences that increase the adoption of the products, improve conversion of new customers, and improve customer satisfaction
  • Collaborate daily with the Development team to ensure projects are clearly defined and properly phased to facilitate timely delivery of functionality * Manage resolution of urgent technical issues while communicating changes to business stakeholders
  • Collaborate with the Business Intelligence team to track and report on key metrics (e.g. adoption, conversion)
  • 5 years of Product Management experience in a high-tech company
  • Prior experience and passion around Partner customers in an eCommerce marketplace
  • Experience utilizing web analytics and testing tools to aid business decisions
  • High level of initiative and desire to create a world-class user experience for our customers
  • BS or BA in related field, MBA preferred
  • Must be willing to travel 10% Internationally
35

Product Manager Customer Experience Resume Examples & Samples

  • Establish and maintain product roadmap for digital applications under development including an enhanced UTAS Customer Portal and internal productivity tools such as myMROLife
  • Work closely with Interaction designers, software developers and project managers to build world class software solutions for our customers and employees
  • Coordinate cross functional activities including sprint definition, backlog prioritization, development and solution release
  • Collaborate with business partners to ensure customer needs are aligned with digital product strategies
  • Support change management initiatives to ensure successful adoption of digital products
  • 2 years' related experience
  • Understanding of the system development life cycle; software project management approaches; and requirements, design, and test techniques
  • Experience with agile development preferred
  • Understanding of Web Development concepts and technologies
  • Thorough understanding of the aerospace aftermarket business
36

Product Manager, Customer Experience Resume Examples & Samples

  • 3-5 years of experience in product management or other product ownership role
  • Experience with Machine Learning and AI preferred
  • Experience with big data technologies (Hadoop, Spark, Hive etc.) a plus
  • Experience with Lean development methodology is a plus
  • Internet and retail experience a plus
  • Working knowledge of SQL a plus
  • Ability to read, write, and interpret business and technical documents
  • Skilled in communications and presentation to stakeholders at all levels and technical abilities
  • Basic math functions such as addition, subtraction, multiplication and division
  • Strong technical background (understanding of web and backend technologies)
  • Final authority, consultation w/ peers, manager: Backlog prioritization, requirements, product feature design and experiment design
  • Participate: development planning
  • Advisory: roadmap recommendations, 3rd party partnerships
37

Gaming Experience Product Manager Resume Examples & Samples

  • College degree in Technical/Business/Marketing
  • Recent graduate preferred
  • Direct gaming experience
  • Creative approach to problem solving
  • Demonstrated knowledge of product marketing fundamentals or equivalent