Service Strategy Resume Samples

4.8 (79 votes) for Service Strategy Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the service strategy job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
DO
D O'Keefe
Darren
O'Keefe
705 Dessie Skyway
Dallas
TX
+1 (555) 557 4874
705 Dessie Skyway
Dallas
TX
Phone
p +1 (555) 557 4874
Experience Experience
08/2014 present
Philadelphia, PA
Manager, Customer Service Strategy & Ops
Philadelphia, PA
Manager, Customer Service Strategy & Ops
08/2014 present
Philadelphia, PA
Manager, Customer Service Strategy & Ops
08/2014 present
  • Provides customer service leadership with regard to all facets of perations analysis, performance management, and time entry
  • Prepares, analyzes, and manages operation through statistical analysisof activity
  • Plans, develops, and administers customer service programs in adherence with national and system customer service objectives
  • Implements company policy, procedures, standards, and goals
  • Conducts regular meetings with Customer Care Supervisors tomaintain two-way communication and achievement of departmental objectives
  • Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
  • Consistent exercise of independent judgment and discretion in matters of significance
11/2011 03/2014
Boston, MA
Supv, Cust Service Strategy & Ops
Boston, MA
Supv, Cust Service Strategy & Ops
11/2011 03/2014
Boston, MA
Supv, Cust Service Strategy & Ops
11/2011 03/2014
  • Provides customer service leadership with regard to all facets of operations analysis, performance management, and time entry
  • Supervises direct and functional reports. Coaches and monitors performance of employees to established goals and objectives
  • Develops and assigns work schedules (including off-hour shifts and on-call schedules.)
  • Assists in monitoring customer service productivity in accordance with established policy to assure adherence as well as completeness
  • Ensures that work/escalated issues are addressed and completed in a timely manner and that delays and revised time frames are communicated to effected parties
  • Recruits to provide adequate and timely staff for the group. Recommends salary increases, and recognition and incentive awards as
  • Manages and trains Customer Care Operations Specialist and Coordinators
01/2009 10/2011
Chicago, IL
Mgr, Cust Service Strategy & Ops
Chicago, IL
Mgr, Cust Service Strategy & Ops
01/2009 10/2011
Chicago, IL
Mgr, Cust Service Strategy & Ops
01/2009 10/2011
  • Provides customer service leadership with regard to all facets of
  • Prepares, analyzes, and manages operation through statistical analysis of activity
  • Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer
  • Prepares, analyzes, and manages operation through statistical analysis
  • Monitors customer service productivity in accordance with established
  • Conduct on going scorecard and performance management with vendor account management teams and operations leaders via conference calls and on site visits to our vendor global call centers
  • Vendor managers drive our service partner results (as opposed to internal teams)
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Tennessee
Bachelor’s Degree in Business
Skills Skills
  • Ability to Work in Fast-Pace, Changing Environment
  • Ability to Work Collaboratively and Independently
  • Ability to Build, Deepen and Sustain Relationships
  • Data Synthesis and keen understanding of how to connect the dots
  • Project Management (large and small, multi-pronged projects)
  • Manage multiple and Competing Projects Concurrently
  • Cross-Functional Team Partnership and Collaboration
  • Business and Process Analysis (six sigma a plus)
  • Proactive Risk Assessment and Mitigation
  • Timely, Accurate and Strategic Documentation of Initiatives Status and Key Points
Create a Resume in Minutes

15 Service Strategy resume templates

1

VP, Service Strategy Resume Examples & Samples

  • Directs the identification, development and implementation of division-wide Service strategies to drive a quality client experience including first call resolution, service levels, client growth, improved productivity and revenue/NOI goals
  • Executes on strategy through service projects, field service executive direction, service models, technology deployment and service associate development. Identifies ideal field organizational structures, staffing levels and productivity standards for the SBS service organization
  • Develops service offerings to support market needs and revenue strategies, understanding competitive challenges and opportunities
  • Directs the development, implementation and execution of business unit-wide workforce management strategies to achieve SBS' strategic goals regarding forecasting, scheduling, service levels, service quality, first call resolution and associate training and development
  • Collaborates with senior field leaders to develop regional workforce management teams to execute strategies to maximize a quality client experience through effective forecasting and scheduling
  • Uses technology to automate business processes to facilitate achievement of client satisfaction and retention goals
  • Through SBS Service Business Analysts and Program Specialists, manages existing service technologies deployed throughout 32 regional service centers and partners with the VP of Service Technology to continuously evaluate more effective call center technologies
  • BA/BS in Business Administration, or the equivalent in education andexperience, required
  • Extensive experience in a call center operations or a professional services management capacity, with in-depth knowledge of delivering a high quality experience
  • Proven track record of successfully managing a growth business in a service industry
  • Management experience: including planning, budgeting, cost control, profit and loss responsibility, and associate development Knowledge of payroll products and payroll industry preferred
  • Demonstrated knowledge of service technologies
  • Proven skills in organizational direction, organizational time management, goal setting, leadership and motivation, negotiation, interpersonal relations, verbal/written communications and human resource management
  • Must be a high potential individual Must have ability to work under pressure of time constraints in a potentially stressful environment
  • Must have keen ability to collaborate effectively with all cross-functional entities within SBS and other BU's
  • Service Orientation/Client Focus
  • Talent Development
  • Relationship Building
2

Supv, Cust Service Strategy & Ops Resume Examples & Samples

  • Administers customer service programs in adherence with national and system customer service objectives
  • Manages and trains Customer Care Operations Specialist and Coordinators
  • Ensures adherence to company policy, procedures, standards, and goals
3

Manager, Customer Service Strategy & Ops Resume Examples & Samples

  • Provides customer service leadership with regard to all facets of perations analysis, performance management, and time entry
  • Prepares, analyzes, and manages operation through statistical analysisof activity
  • Implements company policy, procedures, standards, and goals
  • Conducts regular meetings with Customer Care Supervisors tomaintain two-way communication and achievement of departmental objectives
4

Mgr, Cust Service Strategy & Ops Resume Examples & Samples

  • Vendor managers drive our service partner results (as opposed to internal teams)
  • Conduct on going scorecard and performance management with vendor account management teams and operations leaders via conference calls and on site visits to our vendor global call centers
  • Conducts regular meetings with Customer Care Supervisors to maintain two-way communication and achievement of departmental objectives
  • Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
5

Supv, Cust Service Strategy & Ops Resume Examples & Samples

  • Supervises direct and functional reports. Coaches and monitors performance of employees to established goals and objectives
  • Communicates company strategy and motivates employees toward achieving company vision
  • Ensures quality customer care by regularly inspecting the quality of work of employees and contractors ensuring that all standards (federal, state, and Company) are followed
  • Ensures quality customer care by working with customers, internal or external, to resolve escalated issues regarding both quality of service and employee conduct. Coordinates with other departments to resolve issues
  • Ensures that work/escalated issues are addressed and completed in a timely manner and that delays and revised time frames are communicated to effected parties
  • Develops and/or implements appropriate methods, practices, policies, procedures, and change processes keeping employees informed of changes. May include preparation of administrative and statistical reports
  • Develops and assigns work schedules (including off-hour shifts and on-call schedules.)
  • Recruits to provide adequate and timely staff for the group. Recommends salary increases, and recognition and incentive awards as appropriate for approval by management. Administers appropriate corrective disciplinary actions and supporting documentation to address employee performance and/or behavioral issues
  • Enforces all safety codes (federal, state, and Company) including employee awareness, training, reporting, and correction
6

Supv, Cust Service Strategy & Ops Resume Examples & Samples

  • Lead a team to satisfactorily resolve customer escalations sent from our corporate teams and other functional partners
  • Ensure customers are receiving call backs and follows up as needed
  • Detailed analysis of escalation details, identifying root cause, communicating process gaps (such as billing system issues, recurring technical issues)
  • Work with internal teams and the customer to decide on and implement an agreeable solution
  • Express a positive, professional, and upbeat attitude when speaking with both internal and external customers
  • Drafting formal, professional customer and corporate responses
  • Regular, consistent and punctual attendance with the ability to work outside of normal business hours
  • Ability to communicate orally and in writing in a clear, professional and straightforward manner
  • Strong collaboration skills, ability to effectively work with others in high stress situations
  • Ability to multi task as well as handle multiple customer's issues at a time
  • Great time management
  • Ability to diffuse escalated customer situations through high level problem solving
  • Ability to communicate with all levels of company personnel
  • Ability to work independently and make decisions related to your job with little follow-up
  • Strong letter writing skills
7

Dir, Cust Service Strategy & Ops Resume Examples & Samples

  • This role will report directly to the VP Process Improvement & Retention for the central division
  • Director will manage 3 direct reports of manager/Sr.manager of Billing/Retention/Universal agent onboarding Queues
  • Will focus on a few key areas: Governance, Standardization and Process improvement of the Queue
  • Expected to lead improving the customer experience in these Queues
  • Key advocate of driving a culture that embracing NPS
  • Expected to drive a culture of Partnership with the Central Division Call centers
  • Directs and participates in planning activities related to the preparation of operating budgets and forecasts of operations
  • Partners with interdepartmental and field leaders to forecast, appraise, and report operating results in terms of performance against plan
  • Monitors the expense process; establishes budgets and constraints to assure expense goals are met
8

Senior Manager Cust Service Strategy & Ops Resume Examples & Samples

  • Plans, develops, and administers customer service programs in adherence with national and system customer service objectives
  • Ensures competence and continuity of qualified management and frontline staff through optimum selection, training and development, appraisal, and motivational techniques
  • Manages customer service-based training and standards certification. Works with team to ensure excellence in customer service with every customer contact. Manages the performance and development of supervisory staff
9

Director, Service Strategy Resume Examples & Samples

  • Provide direction and oversight in the development, planning and execution of short and long term Service Quality priorities and strategies in alignment with regional and organization-wide goals
  • Supervises and mentors program managers with regard to job performance and professional development. Creates a working environment which is challenging and rewarding; fosters teamwork, and professionalism; enables a strong sense of contribution, influence and accomplishment
  • Collaborate with National Service Quality, Marketing and other strategic groups to identify and implement evidence-based practices
  • Establishes clear and measurable short and long-term strategic goals and objectives and monitors results
  • Partner with department chiefs and operations managers to develop department-specific service quality interventions to reliably improve member/patient experience at all points of touch
  • Identify routine care experience metrics for each department, including drivers of both CAHPS and PES
  • Ensure systems are in place to use patient/member/purchaser complaint data to identify and improve patient experience
  • Involve members and patients in committees or other interventions that hear directly from the KP members, assist medical centers with opportunities to hear directly from their patients
  • In collaboration with Labor and operational managers, provide training, toolkits, and monitoring to ensure behaviors are present to promote care experience
  • Support chiefs, physicians, managers, and frontline staff to identify, enable, and promote excellent care experiences for patients and assessing effectiveness
  • Identify and transfer best practices for improving service quality
  • Responsible for budget planning and annual budget preparation, managing the budget, and budget tracking for all Departmental accounts
  • Participate in cross-functional teams to improve service quality and effectiveness of care delivery
  • Responsible for assessing performance and monitoring outcomes in areas of Departmental responsibility
  • Minimum seven (7) years of direct experience in service quality within a healthcare setting
  • Minimum three (3) years of management experience with the ability to lead through influence and collaboration
  • Master's degree in public health, health economics, healthcare administration or related field
10

Service Strategy Document Control Resume Examples & Samples

  • In-depth understanding of BOM structuring and engineering related principles, practices, and procedures
  • Effective at working independently as part of larger, cross-functional teams with little formal guidance
  • Flexible to handle directional changes and proficient at managing multiple projects at once
  • Performs well in a high-pressure, fast paced and sometimes ambiguous environment
  • Exceptional soft skills
  • Strong analytical and problem solving skills; must be able to analyze issues including large data sets to determine root causes and recommend solutions
  • Proven ability to easily identify trends, and then document, investigate, escalate, track and resolve issues
  • Excellent self-starter who possesses exceptional time management skills and has great attention to detail
  • Ability to stay current with the latest processes, procedures, and technology
  • Strong BOM knowledge to setup, breakdown and analyze
  • Strong knowledge of systems SAP and Agile
  • Database and/or scripting experience and excel skills
11

Manager, Customer Service Strategy & Ops Resume Examples & Samples

  • Solely manages the Digital Care Quality Assurance team through the delegation of duties to supervisors, quality analysts or a combination of both. Coaches and monitors performance of employees to established goals and objectives
  • Spearhead process improvement initiatives leading to seamless customer experience in areas of improved Net Promoter Score (NPS) and Customer Satisfaction (Csat)
  • Provides input to, as well as communicates, company strategy and motivates employees toward achieving company vision
  • Proactively research and implement industry best practices in developing a team of advocates with a drive for delivering service from the heart to our customers
  • Ensures quality customer care by regularly inspecting the quality of work of employees and external vendors ensuring that all standards are followed QA Playbook
  • Works with customers, internal or external, to resolve escalated issues regarding both quality of service and employee conduct. Coordinates with other departments to resolve issues
  • Ensures that work/escalated issues are addressed and completed in a timely manner and that delays and revised time frames are communicated to affected parties
  • Develops and implements appropriate methods, practices, policies, procedures, and change processes, keeping employees informed of changes. May include preparation of administrative and statistical reports
  • Help design strategies to support senior leadership in proactively showcasing effortless customer experience of the Comcast Digital Care team
  • Reviews and works within budgets, making recommendations for changes when necessary. Makes informed decisions and choices based upon priority, business necessity, and bottom line impact
  • Participates in the formulation of customer service-impacting policies. Maintains and enforces all federal, state, and local rules and regulations, such as non-discriminatory practices, payroll and overtime guidelines, FCC regulations, etc
  • Help design a world-class quality assurance program incorporating principle-base servicing
  • Develops, monitors, and ensures proper training for exempt and non-exempt staff. Administers appropriate corrective disciplinary actions and supports documentation to address employee performance and/or behavioral issues
  • Act as our Social Media Advocate with employees and external influencers to extend our brand reach
  • Acts as a Subject Matter Expert or department/functional lead on projects with cross-functional/departmental impact
12

Manager, Customer Care Self Service Strategy Resume Examples & Samples

  • Responsible for running complex programs and projects; including tasks involved in design, development and execution
  • Apply customer care and call center experience to the development of self-service and support capabilities
  • Identify business opportunity and risks by analyzing current customer service industry trends and best practices
  • Participate in creating business impact goals for developed strategies
  • Develop business case to support proposed enhancements and secure funding
  • Reconcile assumptions used in the development of business cases
  • Undertakes strategy creation for contingency planning and risk mitigation
  • Collaborate closely with boundary partners on development and execution
  • Ensure alignment of self-service channels to create a seamless customer experience
  • Ensure continual communications with all key functional partners
  • Create weekly and monthly metrics and analytics reports
  • Assist with developing training needs
13

Analyst, Shared Service Strategy Resume Examples & Samples

  • Build and demonstrate a deep understanding of HBC’s shared service operations in order to help identify opportunities for process improvement, cost containment / avoidance, revenue generation, capital investment, and high ROI initiatives
  • Utilize an enterprise wide lens for synergy opportunities and leverage all existing global locations to advance HBC’s strategic direction for shared services
  • Conduct market research and keep abreast of trends and best practices that present opportunities to optimize savings and performance for the business
  • Assist in shaping and articulating the shared services strategy/value proposition to senior executives, including members of finance, HR, IT, supply chain and operations
  • Assist in analyzing large data sets and preparing materials for senior leaders and stakeholders across the business and externally
  • Assist with the development of a business model to create a framework and develop templates for current and future initiatives
  • Manage multiple project plans, tasks, schedules, scope, timelines, stakeholder communications, and deliverables simultaneously
  • Develop strong relationships with internal business stakeholders (including senior functional heads) and external parties including HBC’s primary joint venture partners globally and provide support to business units undergoing transition
  • 1-3 years’ experience in management consulting, project management, retail/digital operations, or logistics preferred
  • Exceptional interpersonal, communication, client facing and presentation skills
  • A high degree of comfort and ability to build credibility with senior executives at HBC and stakeholders
  • Experience at working both independently and in a team-oriented, collaborative environment is essential
  • Eager to embrace and support change and ability to work in an ambiguous environment
  • Ability to prioritize multiple projects and tasks
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Ability to travel as required to deliver on objectives (travel expected less than 10% of working time)
14

Itil Service Strategy Analyst Senior Technical Specialist Resume Examples & Samples

  • 1) Active TS/SCI clearance
  • 3) Minimum of 12 years with BS/BA, Minimum of 10 years with MS/MA, or Minimum of 7 years with Ph.D. related profession experience
  • 7) Passion for learning and knowledge transfer
  • 1) Bachelor or Master degrees in Systems Engineering, Computer Science, Engineering or other Information Technology disciplines
  • 3) Amazon Web Services (AWS) Certifications
15

Itil Service Strategy Analyst Technical Specialist Resume Examples & Samples

  • 2) Domain experience in Intelligence Community (IC), Department of Defense (DoD), or Commercial IT programs
  • 3) Minimum of 10 years with BS/BA, Minimum of 8 years with MS/MA, or Minimum of 5 years with PhD related profession experience
  • 5) Ability to lead and influence
16

Itil Service Strategy Analyst Resume Examples & Samples

  • 3) 8 years with BS/BA, 6 years with MS/MA, or 3 years with PhD2 related profession experience
  • 4) Ability to relate professionally with customers and colleagues
  • 5) Strong written and verbal communication skills
  • 6) Responsible, reliable and flexible
  • 2) Information Technology Infrastructure Library (ITIL) Service Management - Foundations and especially Practitioner Certifications
  • 4) Exposure to Intelligence Community IT Enterprise (IC ITE) service offerings and service adoption
17

Director of Sales & Service Strategy Resume Examples & Samples

  • Key lead in implementation of FTE/staffing model for specialty roles
  • Responsible for launch and ongoing management of major strategic initiatives, including launches or pilots
  • Responsible for communication, skill builders, etc and implementation of key initiatives across all Lines of Business
  • Coordinate of sales and service across various business lines, including marketing campaigns, key initiatives etc
  • Partner with LOB heads to understand their business needs and deliver sales & service strategy to meet needs of business
  • 8-10 years of previous retail banking leadership experience
  • 3-5 years of experience in retail field management role within retail branches, mortgage, wealth, call center or business banking
  • Ability to lead a project team to deliver (on time) project objectives
  • Ability to maintain a structured and targeted timeline for deliverable and communicate progress and deficits effectively
  • Ability to work in fast paced environment in a collaborative manner
  • Extensive knowledge on how to impact the consistent delivery of a sales and service process through a large sales force
18

Mgr, Cust Service Strategy & Ops Resume Examples & Samples

  • End-to-End Operations with an adept skill of organizing several initiatives
  • Timely, Accurate and Strategic Documentation of Initiatives Status and Key Points
  • Proactive Risk Assessment and Mitigation
  • Business and Process Analysis (six sigma a plus)
  • Project Management (large and small, multi-pronged projects)
  • Manage multiple and Competing Projects Concurrently
  • Cross-Functional Team Partnership and Collaboration
  • Data Synthesis and keen understanding of how to connect the dots
  • Ability to Build, Deepen and Sustain Relationships
  • Ability to Work Collaboratively and Independently
  • Team Building
  • Presentation Development
  • Agile/Flexible
  • Ability to Work in Fast-Pace, Changing Environment
19

Customer Service Strategy & Support Officer Resume Examples & Samples

  • Prepare operational performance report by reminding data support, collecting, analyzing and summarizing data and trends in timely manner
  • Provide analysis for call center quality assurance to manage call center service standard, SLA and point control / monitoring
  • Identifying and evaluating business information (production, productivity, trends, quality and customer service standard) as key information for Leader to determine operational and customer services strategy
  • Monitor customer service performance trend and get insight based on data analysis Provide PQR monthly review checking for customer service team and ensure all in line with flow process SOP in Customer Service
  • Deliver reports as committed timeline and produce analysis insight for improvement area
  • Collaborate with CS Quality Management to have internal audit control all channel in customer service function
  • Collaborates with functional areas to develop and maintain performance metrics, measurements, methods and targets
  • Coordinate with others department to maintenance persistent improvement in customer services
  • Essential: College graduate form reputable university
  • Essential: min 2 years in operational rules in customer services or reporting and quality assurance. Project management handling will be valuable
  • Excellent PC skills : Extensive practical knowledge in spreadsheets, graphs; and moderate knowledge in PowerPoint, and flowcharts
  • Data analysis experience is valued
  • Systematic presentation skills is valued
  • Project management skills is valued Extensive practical knowledge in spreadsheets, graphs; and moderate knowledge in PowerPoint, and flowcharts
  • Strong in communication skills, drive for result, and comfortable dealing with timeline
  • Must be independent hardworking, responsible, good team player, able to work under pressure and highly committed to the job
20

Career Trainee Service Strategy Analyst Resume Examples & Samples

  • Manage, Track and Report Service Retention, Revenue, Contribution across Segments on monthly basis in relation to the Business Targets
  • Monitor Customer Satisfaction Index (CSI), Identify changing trends and plan innovative approaches for ensuring highest CSI on quarterly basis
  • Monitor Competition activities in Field, Social Media and report on bi weekly basis to the Top Management
  • Analyse the Business KPIs, changing Market Trends and develop Short Term and Long Term Strategy for Service Function on quarterly basis, to maintain the Leadership position in the Industry
  • First professional work experience
  • Excellent English language skills
  • You have preferably completed or are about to complete a degree in business & economics, business studies, vehicle technology, or mechanical engineering
  • A major in the area of sales and marketing is preferred
  • Motivation letter and CV in English
  • High school and university certificates
  • Documented evidence of international experience abroad or international exposure
21

Senior Manager, Customer Service Strategy Resume Examples & Samples

  • Strategize with CSC Leadership to define and implement the vision of the CSC as the customer-centric hub of ReadyRefresh
  • Define and optimize the customer lifecycle by
  • 5-7 years of business experience required
  • Demonstrated success in strategy creation and implementation, with positive ROI impact
  • Consulting and customer service industry experience preferred
  • Strong analytical and mathematical abilities
  • Self-motivated, quick learner, organized, detail-oriented
  • Six Sigma or Lean experience preferred
  • CPG experience preferred
22

Head of Sales Service & Strategy Resume Examples & Samples

  • Minimum of 10-15 years in the financial industry
  • Ability to scope out and develop work plan and resource requirements, estimate costs and risks associated with activities
  • Demonstrated ability to build strong trusted relationships and foster collaboration and teamwork in a variety of settings
  • Demonstrated effectiveness at using influence persuasion and negotiation to find agreeable exchange and reach positive outcome
  • Excellent budget management experience with the ability to relate business unit performance to overall impact
  • Excellent project management skills; ability to manage resources, sets scope, time scales and deliverables, recognizes changing requirements and address program/project impact
  • Background in modeling and forecasting
23

Service Strategy / Transition Manger Resume Examples & Samples

  • Support for all new services to be on-boarded through a portfolio management process
  • Ensuring all changes within the existing service catalog are performed in accordance with approved change, config and release management processes
  • 10+ years relevant experience within an IT environment. BS/BA
  • ITILv3 Intermediate certification
24

Service Strategy Analyst Resume Examples & Samples

  • Review all incoming capability requests and determine if a service exists that will meet the customer’s requirements or if a new service needs to be established
  • Make recommendations to establish a repeatable process for requests with similar fulfillment tasks
  • Conduct initial analysis of new requirements to be presented for approval as projects
  • Develop a business case of approved requirements in preparation to hand off to the project team
  • Work with customers to ensure current services still meet business requirements or if potential changes to services is required
  • Maintain and update (as necessary) the service catalog as applicable
  • Work with functional owners who have unique software needs to resolve or minimize redundancies in services when possible to streamline the lifecycle of services
  • Provide feedback to customers on the status of their requests to include the denial or approval of their requests
  • Excellent listening, organization and presentation skills
  • 5+ years’ experience as a business or systems analyst
  • Certified Business Analysis Professional (CBAP)
25

Analyst, CRM & Food Service Strategy Resume Examples & Samples

  • Maintenance and management of CRM system for the Canadian Food Service business
  • Collection of data and identification of data sources both internal and external to support robust data analytics
  • Development and delivery of standard reporting to support, measure and inform the Food Service Sales Team across Canada
  • Development and delivery of data analytics and insights to drive commercial decision making around inventory management, pricing and commercial strategy
  • Contribution to and development of strategic initiatives and advisement to senior leadership on opportunities and potential impacts of decisions
  • Excellent communicator, both verbal and written, in English. Comfortable communicating high level concepts to senior stakeholders, whilst also being able to delve in to the detail of complex changes when required
  • Ability to think strategically in driving business improvement through the application of analytic techniques and modelling
  • Strong knowledge of Business Intelligence and dashboarding
  • Ability to manage ambiguity and quickly adapt to changes in priority
  • Capable to work in fast-paced and rapidly changing environment
  • Flexibility to adapt and able to manage multiple assignments while working independently or as a team
  • Strong understanding of the Food Service marketplace in Canada
  • Experience with Salesforce.com CRM an asset
  • University degree in business
  • Strong written and verbal communication skills including presentations
  • Ability to facilitate training
  • Collaboration skills to gather necessary information and build trust
  • Advanced IT skills in MS Access and Excel
  • Strong systems & analytical skills
  • Effective in working with databases