Service Strategy Cover Letter

I submit this application to express my sincere interest in the service strategy position.

In the previous role, I was responsible for business and technology guidance to the product team in support of new or enhanced features and functionality in clinical operations applications.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of Cable Industry, specifically Care/Customer Service and Customer Experience
• Should possess a full understanding of the call center industry and underlying infrastructure technologies
• Experience managing large volume call centers and large workforce
• Strong aptitude for mathematics, analytics and metric building
• Good creative skills and be self directed
• Strong track-record in effectively developing market credibility in a timely manner
• Familiarization with BMC Remedy ITSM 7.6 or 8.1 is preferred
• Demonstrated understanding of network topology and devices

I am excited to be applying for the position of service strategy. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for insight and support to HQ Product Marketing & Product leadership to inform the identification and development of new offerings (products, solutions or services).

My experience is an excellent fit for the list of requirements in this job:

• Deep understanding of market available supply chain management systems and tools including shipping management systems, warehouse management systems and ERP systems (Mercury Gate, SAP, PeopleSoft)
• Experience implementing or managing the implementation of IT systems supporting logistics functions
• Previous experience managing a product development team preferred
• Budget or financial profit and loss experience
• Steering with all cross-funtional stakeholders in order to ensure Readiness of HQ and CS internal before launch of new product
• Create reports and work closely with different stakeholders
• Support of CS Strategy PMO (CS Projecthouse)
• Support of Outsourcing/Insourcing Japan Strategy

I am excited to be applying for the position of service strategy. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for business and technology expertise to the product team in support of new or enhanced features and functionality in quality operations applications.

My experience is an excellent fit for the list of requirements in this job:

• Excellent verbal, written and interpersonal skill
• Strong working knowledge of the call center industry
• Well established project management skills, , manage multiple projects and deadlines
• Foundational knowledge of staffing and forecasting requirements
• Current knowledge of marketplace and organizational "best practices"
• Extensive exposure to benefits design, compliance, administration, and/or communications
• Comprehensive knowledge in functional area of benefits
• Extra contribution to lunch vouchers

I am excited to be applying for the position of service strategy. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for customer feedback to the product management teams and keep up to date with product development timelines and direction.

Please consider my experience and qualifications for this position:

• Free membership to 2 gyms in Bratislava
• Identifies customer problems and translates market and customer needs into commercial service offerings with defensible differentiation and competitive advantages
• Conduct primary and secondary research (directly and / or with marketing) to support business case development and solution qualification
• Leverages cross-functional teams and external service providers (carriers, technology) to develop integrated service offerings and define solutions
• Execute product development methodology to assess road maps and portfolio to prioritize initiatives
• Manages overall service life cycle and service portfolio optimization
• Assesses organizational readiness and constraints to commercialization and lead process definition work streams to resolve constraints and/or build solution capabilities with EIT, Ops, finance, sales and account management teams
• Deep understanding of logistics and transportation management covering all modes with a focus on small parcel and LTL

Please consider me for the service strategy opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for a consistent COUNTRY web experience that positively impacts desired marketing, branding, products, services, campaigns, and other desired messaging.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Graduation from University or equal level
• Customer Service basic knowledge
• Global experience in dealer management
• Analytic and convincing skills
• Willingness to travel domestic
• Experience with re engineering processes to accommodate the adoption of new technologies and gathering information, main points, and requirements through interviews, facilitated sessions, and best-practice research
• Strong knowledge of customer behaviors, sensitivities, and segments
• Contemporary awareness of the media landscape – what sells, what is a concern, what will build or detract from brand