Scheduling Analyst Resume Samples

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BK
B Konopelski
Bryce
Konopelski
446 Johnson Mountain
Dallas
TX
+1 (555) 199 6159
446 Johnson Mountain
Dallas
TX
Phone
p +1 (555) 199 6159
Experience Experience
Houston, TX
Scheduling Analyst
Houston, TX
Macejkovic and Sons
Houston, TX
Scheduling Analyst
  • Monitor BBC Resource Scheduling email inbox and swiftly respond to queries from the business
  • Data gathering for Management Information reporting to the Steering Group, Workplace User Group (WUG) and user-base
  • Manage the analysis and reporting of bugs/defects for all applications
  • Proactive in highlighting opportunities to improve performance in all areas of: operations, productivity – both procedural & financial, service levels and customer satisfaction
  • Training to business units by way of refresher courses and / or new implementations
  • Run daily interface terms & conditions report. Follow up actions with SAP HR
  • Monitor BBC Resource Scheduling email inbox and swiftly respond to queries from the business. Train business units for new implementations and create / deliver refresher courses both locally and nationally
Dallas, TX
Regional Scheduling Analyst
Dallas, TX
Emmerich-Grant
Dallas, TX
Regional Scheduling Analyst
  • Serve as an analyst to support the Regional Scheduling Manager, Resource Planning and Performance Manager, districts and Desert Region, overall
  • Checking in and tracking of all work orders into Design Manager (DM), SAP, Supplier Portal, and Click Schedule application software
  • Checking in and tracking all work orders status, Click Schedule, SAP
  • Tracking Edison / contractor work activities such as Purchase Requisitions (PREQ), Service Entry Sheets (SES), and Field Change Orders (FCO) and performance
  • Maintaining a safety conscious work environment by following Edison safety protocols and safe work practices
  • Checking in and break down all work orders that are authorized to proceed in the region
  • Utilize Design Manager (DM) to view various information related to the work order
present
San Francisco, CA
D & O Scheduling Analyst
San Francisco, CA
Ondricka-Lindgren
present
San Francisco, CA
D & O Scheduling Analyst
present
  • Executive on the progress of work, problems and possible improvements
  • Strategic buyers on implementation of improvements and escalating problems
  • MPS planner concering delivery problems relating to planned orders
  • Retrieval of data and the preparation of tenders using a keyboard and PC
  • Handles various engineering change in conjunction with the MPS planner to ensure a correct phase in and out
  • Timely claiming of defects
  • Department planning about delivery times and in the event of shortages
Education Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
Illinois State University
Bachelor’s Degree in Finance
Skills Skills
  • Good knowledge of BBC procedures and up to date knowledge of staff working regulations
  • Ability to develop and maintain professional working relationships with co-workers and peers
  • Strong analytical ability
  • Approachable with strong written and verbal communication skills
  • Excellent written and verbal communication skills with the ability to communicate at all levels
  • Ability to maintain highly confidential information and adhere to the highest ethical standards including honesty, integrity, dedication and leadership
  • Strong analytical skills and unwavering attention to detail
  • Proficient with other Microsoft Office products: PowerPoint, Word, Outlook and Visio
  • Ability to make the right decision under pressure
  • Ability and desire to drive results together with a well-developed sense of urgency and follow through
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15 Scheduling Analyst resume templates

1

Scheduling Analyst Resume Examples & Samples

  • Monitor BBC Resource Scheduling email inbox and swiftly respond to queries from the business
  • Data gathering for Management Information reporting to the Steering Group, Workplace User Group (WUG) and user-base
  • Manage the analysis and reporting of bugs/defects for all applications
  • Proactive in highlighting opportunities to improve performance in all areas of: operations, productivity – both procedural & financial, service levels and customer satisfaction
  • Training to business units by way of refresher courses and / or new implementations
  • Run daily interface terms & conditions report. Follow up actions with SAP HR
2

Scheduling Analyst, Mid Resume Examples & Samples

  • 3+ years of experience with Microsoft Project and developing and analyzing schedules for large programs, including ACAT 1
  • 3+ years of experience with creating schedules, performing schedule analysis, and soliciting requirements from client team
  • 3+ years of experience with project management, including integration management, scope management, and risk management
  • Experience with conducting briefings and meetings at senior executives levels
  • Ability to integrate multiple complex schedules, including program office schedules and prime vendor schedules
  • Experience with the DoD 5000.1 and 5000.2 acquisition processes preferred
  • Experience with DoD preferred
  • Experience with creating and maintaining risk database
  • Knowledge of earned value management
3

Scheduling Analyst Resume Examples & Samples

  • 3+ years' experience in a Scheduling/Business Relationship role interacting with all levels of management and stakeholders
  • Proficiency with Microsoft Excel for the specific need of developing detailed spreadsheets and reports
  • Proficient with other Microsoft Office products: PowerPoint, Word, Outlook and Visio
  • Experience creating executive summary reporting in Excel, through presentations, and verbally
  • Self-starter that demonstrates initiative and ability to work independently with little supervision
  • Bachelor's Degree or equivalent experience in US Media & Entertainment environment
4

Forecasting& Scheduling Analyst Resume Examples & Samples

  • Create short- and long- term forecasts derived from understood business drivers
  • Define short and long-term staffing projections across multiple sites for contact types based on customer requirements, historical and future trends
  • Provide analysis and recommendations to improve staffing levels and efficiency
  • Maintain and analyze records of actual call and staffing volumes compared to forecast
  • Understand reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness
  • Maintain staffing and headcount records, and develop hiring plans for long and short range planning efforts
  • Maintain detailed records of call/skill set statistics and call arrival patterns to maximize forecasting accuracy capability, ensuring cost effective labor utilization
  • Accurately track actual Center output at the process and activity level as needed for productivity analysis and resource forecasting
  • Facilitate weekly interval-level forecast with Center leadership teams
  • Review staff plans with managers, supervisors, training and other areas and consult them in planning appropriate time for all off phone activities
  • Analyze intraday call forecasts and communicate results to management team – provide commentary to assist supervisors and managers in meeting daily/weekly goals
  • Consult department managers regarding appropriate time for overtime based on the call volume forecast and administer/communicate
  • Manage the annual and ongoing vacation planning process for each department to ensure that available vacation time is based on volume/staff requirements (coordinate with payroll)
  • Create new schedules or schedule changes that optimize staffing to best meet call volume patterns
  • Minimum three years of experience in data or trend analysis
  • Minimum two years’ experience forecasting and scheduling in an Operation Center environment required with inbound or blend experience
  • Advanced knowledge of Microsoft Office applications (Word, Excel, and PowerPoint)
  • Experience with Aspect eWFM, or WFM software equivalent
  • Previous analysis role within a large volume, enterprise-level multi-site Operation Center environment strongly preferred
  • Strong analysis skills, understanding complex formulas, data transformations, and record keys from multiple sources
  • Team oriented and results driven
  • Demonstrated complex problems solving skills
5

Forecasting & Scheduling Analyst Resume Examples & Samples

  • Responsible for analyzing current volume trends, headcount, hiring plans and reporting as well as strategic planning to recommend solutions based on business needs
  • Partner with Operations teams to build high level staffing models/plans for contact center staff to meet service level and profitability goals
  • Interface with internal contacts and site leadership as needed to review and discuss volume impacting issues with a focus on required accurate call volume, email, chat and social media forecasting
  • Optimize long range planning to best match patterns over time
  • Analyze volume trends to determine forecasts for the company's clients
  • Analyze volume drivers by source, handle time, and root cause in order to effectively identify event avoidance opportunities as well as trend changes impacting the forecast/plan
  • Collaborate with site leadership and command center to ensure optimal employee and customer experience
  • Contributes to the analysis, problem solving and planning of the overall WFM strategy; including long and short term planning
  • Responsible for determining and communicating work schedules and resources for various call queues across the organization. Will work with site leaders to ensure adequate staff, coverage by interval, as well as, to develop contingency plans during times of peak demand
  • Develop and maintain short and long term forecast/capacity plans and ensure sufficient staff and facilities are available during peak periods
  • Analyze historical call trends and pro-actively communicate this information to leadership and implement the appropriate corrective action plans
  • Forecast increased FTE needs for new business implementations
  • Responsible for coordinating periodic review of call arrival patterns and metrics driving schedule performance (e.g. AHT, adherence, occupancy, etc.). Develop and distribute reports to the leadership team to track trends in these areas
  • Review and analyze the monthly, quarterly and yearly Call Center Performance Reports for both internal and external stakeholders and distribute as required
  • Responsible to insure that Williams-Sonoma Inc. Customer Service and Specialty teams are scheduled optimally and efficiently. In addition, the successful candidate will be helping to develop staffing models to deal with peak time periods as the schedule dictates
  • Assumes other task and responsibilities as assigned by leader
  • Willing and able to travel up to 20% of work time as needed
  • BA/BS degree required, preferred mathematics, statistics, business or equivalent education
  • 5+ years' experience in forecasting and planning for contact centers with at least 2+ years demonstrated expertise in capacity planning and management
  • Must have a deep understanding of contact center metrics
  • Must have an advanced knowledge of WFM tools (i.e. Aspect, Verint, Blue Pumpkin, IEX) and ACD technology (i.e. Avaya, Cisco)
  • Proficiency (expert level) with MS Excel and MS Access Required
  • Must have experience as a Workforce Forecasting Analyst within the call center industry with an agent population minimum of 2000. Experience with seasonal staffing required
  • Highly organized and detail oriented with demonstrated organizational and analytical skills
  • Owns an end to end process
6

Scheduling Analyst Resume Examples & Samples

  • Operations or call center experience
  • A passion and commitment to work on behalf of the customer – internal and external
  • Drive for Results - Persistently manages issues effectively; deals with challenges constructively and positively; maintains productivity and high performance levels under pressure
  • Independent decision making and follow through
  • Strong analytical skills and unwavering attention to detail
  • Ability and desire to drive results together with a well-developed sense of urgency and follow through
  • Strong written and oral communication skills that can be demonstrated through the use of email, chat, and all other forms of communication channels
  • Ability to work flexibility and across multiple tasks to service business needs and requirements
  • Capacity to work flexible hours as needed and be proactive in taking on additional responsibilities
  • Strong working knowledge of Microsoft systems, with intermediate to advanced knowledge of Excel required; working knowledge of Access or other database query writing skills is preferred
  • Knowledge of contact center solutions preferred – Genesys, Aspect Workforce Management, Avaya, CMS Supervisor, CC Pulse, Kana, PDA and ATTACK
  • Ability to maintain highly confidential information and adhere to the highest ethical standards including honesty, integrity, dedication and leadership
  • Ability to develop and maintain professional working relationships with co-workers and peers
7

Demand & Order Scheduling Analyst Resume Examples & Samples

  • Responsible for preparing order schedules to fulfill product orders from the facility
  • Assists in the development of a plan and business case for critical review by Product Managers, materials, factory managers and marketing subsidiaries, explaining why this plan provides the best compromise to conflicting objectives
  • Adjusts RBM forecast for supply constraints such as machinery, equipment, manpower, etc
  • Supports the global S&OP (Sales and Operations Planning) process and attends meetings with marketing subsidiaries on a monthly basis acting as Subject Matter Expert
  • Supports data gathering for analysis of industry and dealer trends and helps assess risks and opportunities
  • Supports oversight and analysis and development of complex attachment forecasts utilizing the latest tools available to compensate for changes in dealer ordering behavior
  • Monitors attachment inventory daily and develops schedules to achieve inventory turns goals while maintaining good availability on key attachments to compensate for order changes and diversions from stock inventory
  • APICS CPIM or CSPC National Certification
8

Scheduling Analyst Resume Examples & Samples

  • Deliver a highly focused customer experience within accepted KPI’s
  • Monitor BBC Resource Scheduling email inbox and swiftly respond to queries from the business. Train business units for new implementations and create / deliver refresher courses both locally and nationally
  • Proactively highlight opportunities to improve performance in all areas of operations and productivity – procedural & financial, service levels and customer satisfaction
  • Gather system data and analyse for Management, Steering Groups and User Groups
  • Manage the reporting and fixing of bugs/defects for the applications during the release cycle
  • To run, distribute and action reports, proactively following up on their content
  • Deputising effectively for the WorkPlace Service Desk Team Leader where required
  • Maintain system configurations, hosting processes, filters, reference data, presentation sets and system rules. Inclusive of their respective audits
  • Maintain the accounts for all applications
  • Maintain and update Intranet pages/ knowledgebase to deliver a polished brand to the BBC users Actively seek out synergies with other departments to improve the level of service and the end user experience
  • Efficiently organise and run a variety of meetings pan BBC involving the SA Team, operations and business divisions
  • Experience of WorkPlace or equivalent scheduling / leave and absence software
  • Good knowledge of BBC procedures and up to date knowledge of staff working regulations
  • A good understanding of the technology and techniques used to make programmes would be beneficial
  • Competent with Outlook, Word, Visio, SharePoint, Oracle Discoverer, SAP and ITSM software Advanced Excel and PowerPoint skills
9

Demand & Orders Scheduling Analyst Resume Examples & Samples

  • Interpret product demand into a valid production schedule and execute the schedule to meet customer shipment dates
  • Coordinate customer orders with production capacity and commitments
  • Enter customer orders, release production orders, expedite material, order purchased finished material, manage a scrap database and report inventory key performance indidators
  • Communicate order status to customers through appropriate channels and ensure product is invoiced on time
  • Perform Root Cause Analysis, make recommendations and where applicable implement Corrective Action Plans for issues involving the production schedule and customer delivery
  • Work closely with management team and associates in marketing, sales, operations and engineering to identify and resolve production schedule interruptions
  • Manage capacity planning for specific production cells to meet S&OP targets
  • Ensure that all schedules can be processed efficiently by managing MRP II system issues for that product
  • College or university degree (or equivalent) in a supply chain or manufacturing related discipline or equivalent experience
  • A minimum of 3 years of supply chain or manufacturing-related work experience
  • Good interpersonal, communications, teamwork and collaboration skills
  • Familiarity with engineering, manufacturing and maintenance standards and practices
  • Familiarity with various materials management systems
  • Knowledge of shop operations and maintenance procedures
  • Personal computer skills and the ability to use standard software tools
  • 1 to 3 years job-related experience
10

WFM Scheduling Analyst Resume Examples & Samples

  • Maintain and update all associate schedules within the Talbots’ workforce management application including time worked outside of standard schedules and paid time spent away from the telephones for Sales & Service Specialists and Support Associates locally and for our outsourced contact center as well as time worked by our temporary workforce
  • Closely monitor real time service levels and workforce for schedule adherence. Communicate out of standard service levels with management
  • Respond to call volume and/or emergency situations. Analyze needs for staffing increases or reductions and communicate with management
  • Display an aptitude for sound business decision-making ability as well as display the skills necessary for handling multiple tasks simultaneously
  • Maintain a thorough and working knowledge of all software applications required to perform this job inclusive of forecasting / scheduling, reporting, call recording, phone system and Microsoft Office applications most notably Excel and Outlook
  • Maintain and support the user side of databases for multiple call center software applications including , e-Gain, CSS, Mainframe
  • High School diploma (some college preferred)
  • 2-3 years of related experience
  • Organizational and analytical skills
  • Working knowledge of Microsoft Office Systems, proficiency in Excel
11

National Workforce Scheduling Analyst Resume Examples & Samples

  • Agile/Adaptable
  • Analytic/Systematic Thinking
  • Building Trust
  • Business Knowledge
  • CIBC Knowledge
  • Conceptual Thinking
  • Creative/ Innovative Thinking
  • Forward & Strategic Thinking
  • Impact & Influence
  • Influencing & Negotiating
  • Problem Solving & Decision Making
  • Relationship Building
  • Teamwork & Partnering
  • Time & Self Management
12

Demand & Order Scheduling Analyst Resume Examples & Samples

  • Management of orders from the Caterpillar parts network
  • Point of contact for loan account machine orders, processing and tracking
  • Root cause investigation of missed late / early order shipments
  • Creation of Product Distribution Center (PDC) replenishment orders as required
  • Support for scheduling of dealer orders in line with production and supply chain constraints
  • Support for creation of production orders for the operations team
  • Support for the attachment planning function
  • Bachelors degree in Supply Chain related field required OR a minimum of 3 years supply chain related experience required
  • SAP experience required
  • Knowledge of international service parts distribution
  • Good administrative skills: has attention to detail and works accurately
  • Problem solving skills: identifies problems/causes and takes the appropriate initiatives
  • Strong Excel skills required
  • Previous Demand & Order and attachment planning experience
  • 3 to 5 years job-related experience
13

Demand & Order Scheduling Analyst Resume Examples & Samples

  • Four year College or university degree related to Supply Chain
  • CMOPS system experience
  • JD Edwards experience
14

Scheduling Analyst Resume Examples & Samples

  • Train business units for new implementations and create / deliver refresher courses both locally and nationally
  • Maintain and update Intranet pages/ knowledgebase to deliver a polished brand to the BBC users
  • Competent with Outlook, Word, Visio, SharePoint, Oracle Discoverer, SAP and ITSM software
  • Strong analytical skills and able to make sense of complex and logical problems accurately
  • High level of competency in Excel and appreciation and use of Excel formulas and functions
  • Experience of staff scheduling or broadcast management systems
  • Ability to work unsupervised and uses initiative to deal with competing priorities calmly and effectively
  • Ability to clearly communicate complex information in an accessible way to all levels of the business in presentation format
  • Work collaboratively with others to ensure business objectives are met and constructive business relationships are forged/ maintained
15

Workforce Management Scheduling Analyst Resume Examples & Samples

  • 1-3 years of Workforce Management experience using WFM software with a preference of Aspect WFM database system
  • 2-3 years of Excel experience with Intermediate knowledge of formula definitions
  • 1-3 years of Data Analysis experience capturing, storing and reporting historical statistics (call volumes, AHT, service level, forecast accuracy, etc)
  • 3-5 years working in a Call Center environment (working in a 75+ seat contact center)
16

Production Scheduling Analyst Resume Examples & Samples

  • Experience from Engine manufacturing, Automobile Industries is preferable
  • Must have ability to Plan, manage & control production planning activities
  • Should have experience of working in ERP Systems like SAP-PP Module
  • Strong expertise in MS office Skills, MS-Excel, power point. Reports& Data Base Mangement
  • Knowledge and understanding of Lean & Six Sigma principles & Methodology
  • Should familiar with QMS systems like ISO, TS, EHS, etc,
  • Excellent Communication & Presentation Skills
  • Ability to handle diverse activities simultaneously & ability to work in Matrix organization
  • CPS Functional Job Role Qualified - Desired
  • Thorough understanding of company policies and procedures
  • · APICS CPIM or CSPC National Certification highly desired
17

Demand & Orders Scheduling Analyst Resume Examples & Samples

  • College or university degree related to Business, Supply Chain, or equivalent experience in customer service in construction or mining related industries
  • Minimum of 1-2 years experience in a manufacturing environment
  • Knowledge of prime products and attachments
  • Familiarity with company manufacturing facilities, processes, equipment and processes
  • Experience in scheduling highly desired
  • Experience with CRM tools, preferably SalesForce
  • APICS CPIM or CSPC National Certification highly desired
  • Must be an experienced Excel user with ability to do V-Lookups, etc
18

Scheduling Analyst Resume Examples & Samples

  • At least 1 year of scheduling experience required
  • Must have experience in Workforce Management
  • Knowledge of NICE IEX Software
  • Knowledge of Avaya CMS
  • Knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Forecasting experience is a plus
  • Strong time-management skills
  • Strong analytical ability
  • Ability to work independently or in a group
  • Approachable with strong written and verbal communication skills
  • Ability to look at the bigger picture and consider long-term results
19

Workforce Scheduling Analyst Resume Examples & Samples

  • Flexibility is extremely important, must be able to work a schedule to cover a mix of AM, PM and weekends shifts, 40 hours per week required
  • Continually demonstrate commitment to teamwork through relationship-building and partnering with Operation’s and support departments
  • Deliver productivity through taking ownership, continuous improvement of current processes and by managing their own schedule efficiently each day
  • Act with professionalism in both written and verbal communications
  • Continuously develop and maintain a high level of proficiency and expertise in utilization of Workforce Scheduling/Reporting Systems (Verint/Live Op’s/WFM/RTA/Oracle RightNow) Microsoft Office components (Strong Excel Skills are a must)
  • Assist as well as own the management of center staffing levels to meet and exceed both customer service level expectations (Abandon Call Rate, Average Speed of Answer, SLA.) and the needs of our internal support teams
  • Complete all reporting tasks as assigned
  • Perform exception/event segment entry and all needed updates for our Member Care schedule related information
  • Strong communication skills are very important, must be able to proactively, clearly and effectively communicate with the WFM manager, Member Care Associates and members of the leadership team
  • Have provided great service in the Customer Center
  • Bring Strong math, analytical and statistical aptitude to the team, audits of information sent out from the team are a must – accuracy of all data is of the utmost importance
  • The ability identify business trends and patterns and make suggestions for improvement
  • Embrace change within the work environment and accept constructive coaching feedback
  • Have great communication and follow-up skills
  • Are able to successfully manage and take ownership of delegated responsibilities, make timely decisions independent of supervision, while staying objective and fair
  • Have experience with Microsoft Applications (Excel is a must)
  • Possess the ability to partner effective within a small team environment, meaning having the utmost flexibility to change your schedule in a reasonable amount of time to assist your fellow teammates
20

Forecasting / Scheduling Analyst Resume Examples & Samples

  • Minimum of two (2) years of experience in analytics and reporting is required
  • Experience in the mortgage industry preferred
  • Experience in a call center environment preferred
  • Analytical, with an ability to identify and resolve problems
  • Well organized, paying close attention to detail
  • Ability to manage multiple priorities in a timely manner
  • Ability to meet the needs of internal and external customers by delivering high quality service
  • Rapidly adapts to changing information, conditions and/or unexpected obstacles
  • Operates effectively in a team environment as well as independently
  • Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, Powerpoint, etc.)
  • Proficiency with Centre-Vu (CVU) call center software, Blue Pumpkin scheduling software, Workforce Management (WFM), Mortgage Servicing Package (MSP) including Passport and Navigator, Visual Basic preferred
21

Scheduling Analyst Resume Examples & Samples

  • Provides timely and accurate reporting and analytical support to the Project Schedule
  • Designs and delivers reporting solutions for Project to encompassing cost and overall budget
  • Identify and implement key metrics for measuring process cost effectiveness
  • Publish information needed to support the business (internal / external) in achieving better overall results
  • Work closely with senior management team in preparing annual organizational budgets
  • Work closely with senior management team in understanding and analyzing monthly actual expenses, compare actuals to budgets and develop gap analysis
  • Proactively supports Project and goals
  • Prepare, assist and deliver presentations for Executive and Senior Management
  • Develops and maintains a network or working relationships with all levels of the company management
  • Must have strong organizational skills (for organizing and understanding data), strong presentation skills (to be able to develop budget presentations for use by senior management), and strong inter-personal skills (to be able to work productively and collaboratively with senior management team)
  • Thorough experience with reporting systems; structuring, running, and analyzing reports
  • Experience with SAP is a plus
  • Must have strong analytical skills to be able to interpret and understand scheduling data, and explain it to senior management team
  • Have an expert level of experience with Excel, especially Pivot Tables
  • Must be a self-starter and able to work independently without constant supervision and oversight
22

Stamping Scheduling Analyst Resume Examples & Samples

  • Work with Process Engineering and Parts Arrangement for trials, engineering changes, balance outs and launches
  • Schedule assigned press lines, track all usages and analyze inventory levels to maintain a constant flow of material between stamping and Canton and Smyrna body shops
  • Track engineering changes on parts through stamping to body shop
  • Monitor all press lines to ensure production maintains a constant flow of material
  • Will interface with stamping, body shop and Smyrna, have shift meetings to update production
  • Analyze the monthly service requirements and setup to supply body shop and e-coat in a timely manner
  • Work with suppliers to ensure a timely delivery of material
  • Track racks and count as need by stamping. Maintain Blank & Coil inventory and order from STTK as needed to ensure material is in house for stamping production. Participate in improvement activities with Stamping and Body shop
  • Job Knowledge and Skill: Excellent verbal and written communication skills. High degree of analytical ability and organization skills
  • Experience: Minimum of 1 year of relevant experience, MFG floor experience a plus
  • Education: B.S. degree or equivalent experience (2 years = 1 year College)
  • Computer Skills: Thorough computer knowledge such as word processor, spreadsheet, or other PC applications or mainframe applications knowledge to resolve complex problems in day to day situations
23

Program Cost Scheduling Analyst Resume Examples & Samples

  • Job Description:Raytheon’s Space and AirborneSystems (SAS) seeks an EVM Specialist. This position will share responsibility for the strategic leadership,oversight and management of EVMS for a significant business unit
  • 8 +years related work experience
  • Practical experience in applications of EVMS,Cost/ Schedule Integration and Risk Management
  • Thorough knowledge of Government EVM reporting& compliance
  • Experience in Training and Process Improvement
  • Experience with wInsight and EV tools (i.e. SAP,MPM)
  • Independent, self-motivated, ability to meetcritical deadlines
  • Ability to work well in a fast paced, dynamicenvironment
  • Experience with SAP EV, MPM, PMX, PRISM MRP
  • Ability to adapt appropriately to priorities
  • Ability to speak with impact
  • Excellent writing and communication skills
  • Ability to influence without authority
  • Existing SSBI and/or DOD Top Secret securityclearance
  • Required Education:Bachelor’s Degree in Accounting,Finance or related discipline
24

Forecasting & Scheduling Analyst Resume Examples & Samples

  • Must have at least 2 years of forecasting in a call center
  • Intermediate Expert level Excel
  • Advanced knowledge of Microsoft applications (Outlook, Excel, Access are a must)
  • Strong ability to multitask in a fast-paced dynamic environment
  • Advanced knowledge in automatic call distribution (ACD) technology, Aspect platform or similar
  • Strong written and verbal communications
25

Call Routing & Scheduling Analyst Resume Examples & Samples

  • Analyze performance trends, including call volume, call patterns, absenteeism, staff productivity & attrition rates
  • Real time management to ensure that the plan will be reached
  • 100% achievement in the call handling/CRW and calling out the Risk of capacity challenges
  • Ensure closures on all the Requests sent by the Business Leaders and resolve escalated issues and requests from site management
  • Communicate identified intraday risks to CCO Leadership, Business Leaders
  • Work with Business as a team, provide Analysis and suggestions as and when we foresee the Risk of meeting the Intraday Productivity Goals
26

Call Routing & Scheduling Analyst Resume Examples & Samples

  • Provides schedules for contact centers to ensure maximum performance
  • Provides regular service level and performance/productivity metrics reporting
  • Develops scheduling reports based on forecast outlooks and general scheduling scenarios as requested by management
  • Continuous business engagement to drive and maintains targeted service levels, include holiday planning
  • Handles escalations and account management to quickly resolve difficult cases
  • Monitors queue to determine appropriate resource allocation to meet service level goals
  • Initiates Business Process Improvement level projects within the team to drive process improvements
  • Analyzes data and assesses opportunities for improving performance while driving efficiencies
  • Provides consultation or expert advice to management
  • 4-6 years of relevant experience or equivalent combination of education and work experience
  • Must have excellent data analysis, verbal and written communication skills
  • Advanced knowledgeable of Dell’s queue structure, products, and service offerings
  • Detail and result oriented
  • Excellent knowledge and understanding of contact center tools and systems, policies, procedures, call flow and routing
  • Knowledge of related industry considerations
  • Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
  • Ability to relate actual day-to-day work to business priorities. Focused on learning the key aspects and duties of the job being performed
27

Program Scheduling Analyst A Resume Examples & Samples

  • Coordinating with Control Account Managers (CAM) and cross functional IPT members to develop and maintain accurate schedule logic and performance metrics
  • Monitoring work in process on the production floor and adjusting schedules when required due to labor or material shortages, or other manufacturing interruptions.​
  • Reviewing and analyzing resource allocations
  • Performing critical path and near-critical path schedule analysis
  • Identifying and assisting in the mitigation of program schedule risk
  • Performing in-depth analysis and preparing reports on schedule performance for management review
  • Interfacing with and presenting proposed solutions to high-level representatives of customers and work in a team environment
  • Sets highest ethical standards for self and others
  • Business or Technical Bachelor degree + 4 years relevant experience. Relevant experience: prior commercial, or military engineering, installation, modification or maintenance aerospace experience, in a hands on labor capacity or in a production support function (i.e. engineering, supply chain, quality, planning)
  • With an Associate’s degree, must have a total of 8 years of relevant experience. Relevant experience: prior commercial, or military engineering, installation, modification or maintenance aerospace experience, in a hands on labor capacity or in a production support function (i.e. engineering, supply chain, quality, planning)
  • With H/S or GED, must have a total of 12 years relevant experience. Relevant experience: prior commercial, or military engineering, installation, modification or maintenance aerospace experience, in a hands on labor capacity or in a production support function (i.e. engineering, supply chain, quality, planning)
  • Must have strong project management, organizational, and communication skills
  • Must be proficient with Microsoft Word, Excel, and PowerPoint
  • Knowledge and experience with Microsoft Project, SAP, and MRP systems is highly desirable
  • Must be able to travel as required
28

Scheduling Analyst Resume Examples & Samples

  • Develop schedule logic andrealistic activity durations
  • Analyzeavailable manpower and resources, commodity charts, trends, schedule variations, schedule performance and schedule forecast
  • Aminimum of four years of construction scheduling experience
  • Proficency in planning and scheduling using Primavera P6 in the Energy industry
29

Scheduling Analyst Resume Examples & Samples

  • Prepare standard progress reports for each assigned project
  • Read and interpret construction drawings and job specifications
  • Coordinate the development, maintenance, and review of department project and schedules
  • Upload original and updated budgets to reflect current status
  • Maintain careful documentation of all schedule submittals so that any requests for time adjustments can be measured against the approved schedule in place at the time of impact is claimed
  • Assist in bid schedule creation per client requirements
  • Bachelor’s degree in Engineering, Business Management or related field
  • Minimum of two years’ experience actively running a project schedule for large scale projects utilizing Primavera 6 is required
  • Proficient computer knowledge including Microsoft Suite and Primavera 6
  • Committed to working safe and getting the job done right the first time
30

Scheduling Analyst Resume Examples & Samples

  • Establishes production manufacturing priorities for the customer demands consistent with master scheduling requirements, inventory objectives, and service level goals
  • Release to MES based on Material constraints and CTP logic in Synchrono. Maintain a minimum of three days released to MES
  • Release and maintain production work orders for Custom Solution department
  • Responsible for setting and maintaining inventory target levels for make to stock items
  • Manages finished goods. Manage Daily MDI process
  • Coordinates manufacturing activities and monitors schedule performance against plan to maintain priorities and meet established schedules
  • Meets daily with cross-functional team to resolve delayed customer shipments, component shortages, priorities, and identified problems
  • Ability to collaborate effectively across multiple disciplines
  • Working knowledge of ERP system
  • Experience with rate based or flow line (non-MRP) and job shop manufacturing environments
  • Minimum of 3 - 5 years of experience in a manufacturing environment
  • APICS Certification in Production and Inventory Management (CPIM) preferred
31

Demand & Scheduling Analyst Resume Examples & Samples

  • Build and maintain the schedules across all of CSG through the matrix of rooms, learners and learning interactions
  • Liaise with Colleague and Customer Planning to secure time, where required, for learning solution delivery, managing the interaction with Planning and relevant colleagues where there needs to be a change to approach to allow delivery within a desired impact
  • Provide a culture of continuous improvement to continually review internal processes and make adjustments as required
  • Understand the approach being applied for each learning interaction, translating that for the wider planning community within CSG to help them understand priorities as well as the true demand required,
  • Communicate any budget constraints that will influence the solutions that can be delivered
  • Support team leads in the development of project scheduling options to help drive delivery decisions
  • Work alongside the teams Operations Managers to ensure the best delivery options balancing the needs of our people and the business
  • Produce analysis that details any gap between required delivery and the ability with detailed scenario options for alternative plans as well as contingency options for rooms and delivery specialists
  • Strong experience of demand and scheduling analysis in an L&D environment
  • Project lifecycle knowledge with the ability to deliver to tight deadlines
  • Proven experience of delivery across multiple business functions with conflicting priorities
  • Ability to think big and outside the box
  • Digital mind-set
  • Attention to detail with the ability to think big with a natural flair for problem solving
  • Confident communication across all mediums
32

Workforce Scheduling Analyst Resume Examples & Samples

  • Continually demonstrate commitment to teamwork through relationship building and partnering with Operation’s and support departments
  • Continuously develop and maintain a high level of proficiency and expertise in utilization of Workforce Scheduling/Reporting Systems (Verint/Live Op’s/WFM/RTA/Oracle Right Now) Microsoft Office components (Strong Excel Skills are a must)
  • Assist as well as own the management of center staffing levels to meet and exceed both customer service level expectations(Abandon Call Rate, Average Speed of Answer, SLA.) and the needs of our internal support teams
33

Scheduling Analyst Resume Examples & Samples

  • Responsible for activities involving quality assurance and compliance with applicable regulatory requirements. May perform one or more of the following
  • Develops and implements total quality management (TQM) programs and initiatives
  • Conducts audits and reviews/analyzes data and documentation
  • Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
  • Assists in the development of systematic approaches for assuring high quality services
  • Identifies the interface of key activities within and between the functions of the organization
  • Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization
  • Integrates and aligns the processes that will best achieve the desired results
  • Makes continual improvement of products, processes and systems
34

Scheduling Analyst Resume Examples & Samples

  • Daily monitoring of attendance line for sick calls, tardies, etc. and updating schedules accordingly
  • Monitor real-time schedule adherence of ISRs and call statistics (via IEX Totalview and CMS),
  • Activate low service level contingency plans as needed during peak times and proactively schedule/approve additional offline activities (i.e. Hourly FTO) during slower periods
  • Solicits and approves additional hours and/or overtime, canceling of events, and utilizes creative scheduling processes to ensure service level goals are met
  • Coordinates and updates schedules for daily and current week events, i.e. ad hoc meetings, offline activities and any immediate business need
  • Review multiple systems and reports, performing real-time analysis of call arrival patterns, in order to take appropriate actions regarding staffing decisions
  • Make adjustments to DRC schedules and activities as needed throughout each day to align with staffing needs
  • Implement daily action plans and make recommendations to help DRC meet its service level goals/agreements
  • Communicates with Scheduling Managers, Call Center Managers and Supervisors any trends or unusual events, and what actions were taken
  • Documents all activities in the applicable logs e.g. Adherence or Attendance
  • Other assigned projects or duties as deemed necessary to the business
  • Ability to analyze a situation and use independent judgment to take action/propose a solution
  • Ability to handle several activities at once
  • Functions comfortably in the absence of complete information in order to properly execute business plans
  • Ability to maintain focus for completion of repetitive tasks
  • High initiative
  • Ability to work collaboratively with peers and build relationships beyond the work unit
  • Experience creating Excel spreadsheets and presenting data in an Excel format
  • Familiar with call center telephone systems
35

Senior Scheduling Analyst Resume Examples & Samples

  • Assists managers in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings
  • Researches and analyzes diversified data to draw valid conclusions. Evaluates and implements new methods and techniques for operational improvement
  • Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing the best practices within and across sites. Act as team leader of various projects and participates on teams implementing new improvement processes
  • Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts
36

Labor & Scheduling Analyst Resume Examples & Samples

  • Analyze business needs to determine proper staffing levels and weekly department schedules aligning labor to department volume. Recommend staffing policies and procedures for scheduling team members to departmental managers
  • Tracks department productivity daily. Prepares forecasts and work schedules for various departments ensuring adequate staffing for excellent customer service at a reduced labor expense to Pinnacle Entertainment, Inc
  • Observes departments to understand business volumes and staffing needs/opportunities
  • Assist finance department with annual budget, including how volume trends will shift and labor requirements to meet service expectations
  • Maintains accurate and timely records of staffing levels and tracks efficient use of employees
  • Reviews scheduling optimization each quarter and/or month based on guest service standards, time needed to perform tasks and customer demand for a given time period
  • Provides input to staffing planning goals based on knowledge of departmental capacity and potential
  • Maintain open line of communication with department management to ensure proper staffing levels are being achieved
  • Communicate service vision clearly with all levels within the organization
  • Assist with various guest service initiatives across the property as needed
  • Experience in scheduling/workforce management a plus
  • Ability to meet and communicate with upper management on a regular basis
  • Ability to take direction from multiple areas
  • Minimum 2 year degree, 4 year preferred or equivalent
37

Lead Scheduling Analyst Resume Examples & Samples

  • Produce maximum efficiency by generating and maintaining schedules that most effectively meet customer demand against measured efficiency targets
  • Identify and recommend efficiency improvements in schedules to ensure effective use of staffing resources to consistently meet abandon rate targets
  • Undertake “What if” scenarios to improve production efficiency, schedule and operational effectiveness models
  • Expert user of Aspect eWFM/IEX will be preferred
  • Ability to apply theoretical techniques to real world business issues
  • Strong communication & collaborative skills
  • Ability to promote attention to detail & excellent process quality standards
  • Excellent analytical, problem solving & implementation skills
  • Ability to handle change & consistently deliver high levels of service
  • The ability to successfully balance workload demands, quality and performance on a consistent basis
38

Scheduling Analyst Resume Examples & Samples

  • Create and generate detailed schedules based on forecasted staffing requirements
  • Plan and schedule coaching sessions, meetings, training and any special events based on business requirements
  • Ensure all required data is tracked and trended on a continuous basis
  • Re-allocates changes in staffing levels within business unit
  • Analyzes schedule efficiency measurements as well as key indicators such as service level, for continuous improvement
  • Interacts with the client in order to address and implement changes as required
  • Education/Knowledge Post-Secondary Education or 3 - 5 years scheduling experience working in a Contact Center Environment
  • Intermediate to Advanced Excel
39

Scheduling Analyst Resume Examples & Samples

  • Serve as a resource for the Director, faculty, staff, students and the public on University policy and procedures related to faculty appointments including, but not limited to: order of work and other faculty contract issues; timelines and deadlines; and liaising with the Dean’s office on temporary faculty appointment procedures
  • Compile, organize and disseminate information regarding deadlines for appointment papers and schedule of classes. Maintains School meeting calendar, and informs faculty and staff of School all meetings and deadlines
  • Develop and maintain databases on faculty appointment, recording WTUs for each term, to ensure the correctness of salaries; eligibility for increases, merit awards, range elevation, and other related processes
  • Processes appointment and reappointment papers for each faculty member and ensure the correctness of the salary as coordinated with the Director and Dean’s Office. Maintain confidential personnel files, absence reports, and other employment records for the School. Ensure that the School maintains accurate and compliant applicant pools
  • Assist the Director, Associate Directors, and Area Coordinators in preparing an effective schedule of classes, assigning classrooms, and ensuring that the schedule meets the student success goals (e.g., roadmaps, etc.) for the School
  • Gather and track School data about student success (e.g., graduation, retention, student progress) for the School as required and requested by Director and Dean or designee
  • Enter schedule into the University’s master computerized schedule, notify faculty of their individual schedule, and process any changes or corrections
  • Review with each faculty member room and time assignment for individual courses/assignments to ensure curricular requirements
  • Analyze enrollment-planning data and work with Financial Analyst to assure scheduling, faculty appointments and School salary budgets are in alignment
40

Scheduling Analyst Resume Examples & Samples

  • Production planning experience or equivalent an advantage
  • Third level qualification an advantage
  • Systems literate
41

Regional Scheduling Analyst Resume Examples & Samples

  • Review of invoices and the analysis of the data, tracking and trending performance, and data entry of all contractor time sheets
  • Tracking and maintaining data for deteriorated poles assigned to the region
  • Checking in and tracking of all work orders into Design Manager (DM), SAP, Supplier Portal, and Click Schedule application software
  • Create and develop reports while cross validating and preparing work orders for contractor and SCE personnel. This also includes the development and maintenance of schedules
  • Maintain records and the production of reports on
  • Scheduled vs. actual work completion dates
  • Planners’ adherence to schedule lead times
  • Construction, maintenance and inspection crew utilization, as well as other measures
  • Serve as an analyst to support the Regional Scheduling Manager, Resource Planning and Performance Manager, districts and Desert Region, overall
  • Collaborate with various levels or management, internal SCE personnel, districts, and outside contractor staff
  • Perform other responsibilities and duties as assigned
  • Analytical support during Storm conditions
  • Flexible to work overtime when needed
  • Must possess one or more years of experience in an analytical position
  • Associate’s degree in Business; or an equivalent combination of education, training, and experience
  • At least two years’ experience as a support analyst using customer support tracking databases using DM, SAP and Click Schedule
  • Experience with tracking work activities including contractor timesheets, invoices, and work orders
  • Experience with the application of project management tools and techniques to coordinate and lead projects/assignments that include tracking and updating status for stakeholders
  • Skills to use office productivity tools to create and edit complex reports, graphs, and presentations, converting information from one format to another, using advanced functions, and generating non-standard reports from business applications and/or databases. Demonstrated proficiency using Microsoft Word, Excel and Access
  • Skills to perform analysis through gathering, documenting, analyzing and drawing conclusions on complex data/information and make sound recommendations and/or decisions
  • Experience being a part of a team environment and sharing best practices
  • Experience managing multiple demands, adjusting to changing priorities and performing well under pressure
  • Ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers
  • Ability to effectively resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation
  • Strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning
42

Demand & Order Scheduling Analyst Resume Examples & Samples

  • Translate the monthly S&OP plan to a detailed weekly master production schedule (MPS) with a 6-12 month planning horizon into the ERP
  • Adjusts supply plan considering supply constraints such as machinery, equipment, manpower, etc
  • Supports the global S&OP (Sales and Operations Planning) process
  • Supports oversight and analysis and development of complex attachment forecasts utilizing the latest tools available
  • Strong problem-solving skills and experience in data analyzing using MS Excel and/or other tools as provided
  • University bachelor degree related to Supply Chain and/or Logistics Management or Industrial Engineering, or equivalent experience, is required
  • Experience in scheduling or related supply chain experience is desired
  • Excellent English writing and speaking skills is highly required
43

Workforce Management Scheduling Analyst Resume Examples & Samples

  • Organize and maintain schedule and staff data in several applications including our WFM Tool (Calabrio), Excel, and SharePoint
  • Prepare and distribute daily, weekly, monthly, quarterly and yearly reports and analysis of call center schedules
  • Continuously develop and improve upon existing scheduling planning and processes
  • Plan and schedule off queue activities such as; team meetings, coaching, department training's, etc
  • 2-3 years as scheduling and reporting roles; preferably in a Contact Center environment
  • Advanced knowledge of excel and other Microsoft office applications
  • Previous experience using Calabrio WFM and Cisco phone systems
  • Bachelor’s degree, preferably in mathematics or statistics and/or 2-3 years’ experience, or equivalent combination of education and experience
44

Scheduling Analyst Resume Examples & Samples

  • Work closely with Estimate and Construction managers to provide detailed planning and scheduling of projects
  • Develop, Review and understand Contract requirements for CPM Schedule and establishes criteria for schedule development (schedule detail, work breakdown structure (WBS), etc
  • Develop and maintain resource loaded schedules, including lists of activities, major milestones, Client furnished items, preconstruction scope, setup calendars, critical approvals, long lead procurement items and other critical project deliverables to be scheduled and tracked for the projects
  • Develop reasonable schedule logic and constraints based on discussion with task owners and/or teams
  • Identify and evaluate critical and near critical path activity sequences
  • A minimum of two years of construction scheduling experience
  • Proficency in planning and scheduling using Primavera P6
  • Working knowledge of Claim Digger and/or Analyzer Pro is preferred
45

Regional Scheduling Analyst Resume Examples & Samples

  • Inputting data into various databases
  • Tracking Edison / contractor work activities such as Purchase Requisitions (PREQ), Service Entry Sheets (SES), and Field Change Orders (FCO) and performance
  • Reviewing invoices; analyzing data; tracking and trending performance; data entry of all contractor time sheets
  • Checking in and tracking all work orders status, Click Schedule, SAP
  • Generating reports, cross validating and preparing work orders for contract and Edison personnel
  • Developing and maintaining schedules; supporting other analysts (in their absence)
  • Maintaining records and producing reports on scheduled vs. actual work completion dates, planners adherence to schedule lead times, and construction, maintenance and inspection crew utilization, as well as other measures
  • Providing support during Storm; overtime required as needed
  • Performing other duties and responsibilities as assigned
  • Must have a minimum of one year analytical experience or a minimum of three years of experience in high level administrative support and/or project coordination
  • Demonstrated experience gathering, documenting, analyzing and drawing conclusions on complex data/information and make sound recommendations
  • Must be proficient in Microsoft Excel, Word, PowerPoint, and Access
46

Intraday Scheduling Analyst Resume Examples & Samples

  • Monitors call & offline arrival patterns and compares them against previously determined forecasts. Makes staffing and workflow decisions based upon real time demand and staffing ability to meet business objectives
  • Updates Scheduling system with daily changes, last minute time off, off line activities, training & coordinates to schedule stand up meetings, offline activities and any immediate business need not preplanned
  • Communicates with Scheduling Managers, Call Center Managers and Supervisors any unusual events and what actions were taken to ensure business objectives were met
  • Allocates staffing resources to handle volume flow both within one site and between multiple sites
  • Generates and evaluates staffing schedules, and ensures data updates into scheduling system. May develop staffing and scheduling plans through researching and analyzing call center trends, forecasting need based on prior and future activity, and utilizing scheduling software. Presents recommendations to Contact Center Management in support of meeting business unit goals and objectives
  • Conducts scheduling orientation for new hires in conjunction with other WFM team members
  • Handles various scheduling questions and requests by staff
  • Conducts “what if” analysis to determine the best approach for meeting service levels goals
  • Creates, develops, and presents new scheduling programs to address issues particular to the call center and intra-team (i.e., opening of a new center, office back-up, overflow coverage, initiatives, Analyst time-off coverage etc.)
  • Bachelors degree or equivalent training, in addition to 1-2 years related work experience required
  • Prior computer applications experience and good systems knowledge is essential
  • Must have strong analytical, organizational, and communication skills
  • Prior call center experience preferred
47

ROC Scheduling Analyst Resume Examples & Samples

  • 7+ years of WFM related experience with 5+ years of previous scheduling experience
  • 5+ years of experience with NICE IEX including vacation allotment and scheduling modules
  • 5+ years of experience with Intraday module
  • Experience with Avaya phone systems and CMS Supervisor including agent skilling
  • Experience in vacation allotment and forecasting modules preferred
  • Experience with scheduled overhead feature preferred
  • Ability to analyze data and develop action plans to address identified needs
  • Advanced knowledge Microsoft Excel preferred
  • High level of comfort communicating with executive leadership
  • Broad knowledge of contact center environment
  • Strong collaboration and teambuilding skills
  • Strong decision making, problem solving and analytical skills
  • Strong communication skills (verbal, written, and listening)
  • 4-year college degree preferred
48

Scheduling Analyst Resume Examples & Samples

  • Perform analyses, develop draft requirements, evaluate tool options, develop training materials, and provide assistance to programs for implementation
  • Support the establishment and implementation of Earned Value Management (EVM) systems
  • Perform analyses, develop draft requirements, evaluate tool options, develop training materials, provide assistance to programs for implementation
  • Perform on-going schedule tracking, analysis, and issuance of changes to work packages, working with appropriate Program Managers and other applicable organizations
  • Support establishment and implementation of the DP level integrated master schedule
  • Bachelor’s degree is required (business or in a related technical discipline is preferred)
  • 8-12 years of experience supporting federal government programs is required
  • Knowledge and understanding of Earned Value Management Systems including the application of ANSI 748 criteria
  • Experience in performing cost and schedule analysis; setting up and maintaining Control Account, Work Package, and Planning Package budgets; collecting actual costs and earned value by Work Package; identifying and analyzing cost variances; preparing periodic performance reports
  • A Master’s degree is also desired, but not required
  • Prior project controls/systems engineering experience with NNSA headquarters, NNSA field offices or sites (e.g., SNL, LANL or LLNL) or the Department of Defense (e.g., Air Force, Navy, Army, DTRA) is highly desired
  • PMP certification is also desired
  • Experience in designing, building, baselining, and maintaining complex, resource-loaded schedules that are used as a key tool for management decisions on medium to large projects (>$25M/year) is desired
49

Erecord Scheduling Analyst Resume Examples & Samples

  • Completes the functional design and build of the eRecord Revenue Cycle applicaitons after successfully achieving (and maintaining) current Epic certification.Epic certification may require two to five weeks of training requiring travel
  • Performs in-depth analysis and facilitates development of integrated workflows
  • Collaborates with the project team, subject matter experts, training and technical teams to effect system changes that reflect an in-depth understanding of the business and end user requirements while also considering impact to integrated components and standardization
  • Manages all phases of assigned tasks/projects, meets established deadlines, and maintains flexibility while managing multiple priorities
  • Reviews requested enhancements; prioritizes and implements requested changes to the system
  • Takes the initiative to identify and resolve complex issues.This includes independently executing creative solutions with minimal guidance
50

Scheduling Analyst Resume Examples & Samples

  • Responsible for the schedule and delivery of rosters across 4 sites within the EU across multiple language platforms to meet the business needs
  • Responsible for providing accurate partner contact forecast and commitments at daily / interval level
  • The successful candidate will play a key role in effectively supporting and partnering with Operation to enhance the performance of all sites
  • On-going shift review to ensure schedule effectiveness that will meet forecast demand
  • This person will be the main point of contact for all scheduling queries related to operational performance
  • Analyse call trends and profiles to identify the best schedule fit to ensure delivery of Service levels across the business
  • Highlight resource issues/opportunities while making recommendations to the Scheduling Managers
  • Responsibility for all operational updates on a daily basis within the eWFM system to ensure all factors are accurate to allow service level predictions and potential scenarios which will allow for intraday decision making
  • Develop close relationships with Real-time and Capacity planning teams on how effective contact routing best matches staffing level
  • Analyse historical data to identify areas of underperformance and suggest and outline improvement plans to key stakeholders
  • Manage daily, weekly, monthly holiday allocations across a network with multiple sites ensuring adequate staffing availability while remaining within budget restrictions
  • Understand and promote the EU Scheduling tenants across the network
  • Schedule 1-1’s, coaching, training across the EU network
  • Experience working with eWFM software
  • This is a highly visible role with strong knowledge of contact center performance required
  • Strong/Advanced knowledge of excel
  • Excellent communicator with the ability to provide feedback and reports to all levels of the business
  • Proven ability to work under pressure and to deliver to tight deadlines
  • Demonstrated understanding of headcount logistics and creation of effective rotas for meet the contact demands across multiple platforms
  • Be flexible in working hours
  • Experience across multiple platforms across multiple sites
  • Second European Language preferred but not essential
  • Understanding of European labour laws
  • Working Knowledge of Aspect
51

Scheduling Analyst Resume Examples & Samples

  • Collaborate with the Program Management team, IT support teams, Business Process Management team and so on to conceptualize and develop an integrated schedule to assist overall management and implementation of projects
  • Develop and maintain schedules and production of deliverables
  • Foster communication between technical staff and program management stakeholders
  • Expertise and work efforts are focused on the analysis of the customer's business goals, objectives, needs and the general business environment to solve technical problems
  • Duties may be performed at customer's site
  • This individual will facilitate cross-functional work groups that include all levels of the organization to solve any problems and/or improve efficiencies
52

Demand & Order Scheduling Analyst Resume Examples & Samples

  • At least 3 years experience in manufacturing environment
  • Familiarity with company manufacturing facilities, processes, and equipment
  • Experience in customer demand management, production planning and scheduling
53

Senior Scheduling Analyst Resume Examples & Samples

  • Support the development of requirements for specific resource-loaded schedules so that they can feed status and changes to the integrated master schedule
  • Support development of work packages for cost account managers within programs
  • Support the development of integrated master schedules for specific programs in Primavera and/or Microsoft Project that reflect all interface milestones and activity durations from multiple NNSA M&O contractors’ schedules and feed changes to the DP level integrated master schedule
  • Support the establishment and development of schedule and cost risk contingency analysis using Monte Carlo analysis
  • Gather data, perform analyses, create draft schedules, identify issues and/or conflicts, resolve comments and issues, publish schedule, and conduct periodic schedule updates and draft briefings
  • Produce various types of performance reports such as EVM reporting, cost and resource reports, reports based on schedule analysis and critical path analysis and network diagrams, and tailor made reports using the scheduling software
  • Maintain configuration management of the software, schedule and other changes (baseline control)
  • 12+ years of relevant experience required
  • Understanding of the transition of requirements, interfaces, linkages, and risk mitigation activities associated with program scope into an integrated, resource loaded schedule with schedule and cost risk contingency analysis
  • Experience in Primavera and proficiency with the Microsoft office suite is required (MS Word, MS PowerPoint and MS Excel)
  • Demonstrated experience in establishing and maintaining a positive and productive work relationship with federal customers and fellow contractor staff based on level of expertise, quality of work, personality, communication skills and timely delivery of work products. This is a requirement for this position
  • Application of systems engineering principles (such as requirements and interface management and risk management) for the development of integrated schedules in Primavera P6
54

Workforce Management RTA / Scheduling Analyst Resume Examples & Samples

  • Compiles and distributes and analyzes daily, weekly, and monthly call center performance reports
  • Prepares and reviews analyses of all billings and sales/retention activities. Responsible for the creation and ongoing management/maintenance of a database of all errors
  • Monitors headcount expense reductions and optimizes cost per call through forecast analysis and assists in vendor management expense
  • Forecasts for all business partners and find solutions for improving metrics, along with making recommendations on how to increase or improve productivity
  • Matches staffing to workload arrival patterns, planning schedules, maintaining accurate staffing data, assisting with long-range staffing
55

Scheduling Analyst Resume Examples & Samples

  • Develop templates and creating and using complex formulas
  • Provide analytical input related to trends within plans associate to call handle time and call volume, used to continuously improve forecasts and plans (workload)
  • Maintains headcount/FTE requirements for each plan and works closely with leadership to ensure staffing is adequate to support compliance regulations
  • Identifies gaps in coverage, and proposes new shifts or realignments along with hiring plans and predicts work volume
  • Maintains attrition capacity modeling and management of PTO planning and all HR-related activities
  • Measures performance in each discipline within transparent set of key metrics and targets and aligns appropriate schedules to meet business needs
  • Maintains and updates employee information within Workforce Management database to support data integrity
  • Maintains relationship with training team to ensure employees attend trainings at the best time for the business
  • Provides production reporting to all levels of leadership based on business requirements
  • Supports system integrity for Workforce Management software, Performance Manager and Cisco tools by communicating any known issues
  • 5+ years relevant experience with Workforce Management methodologies – expert level with call centers experience with call center operations, processes and procedures, including and understanding of service objectives and contact center analytics
56

Scheduling Analyst Resume Examples & Samples

  • POC for multiple lines of business and regions
  • Manage shrink buckets for internal teams, track to a target and analyse trends. Work with other WFO functions, e,g, Capacity planning, to ensure realistic targets are used for demand planning
  • Own headcount files; ensure team structures are maintained within eWFM systems. Report on required hours, scheduled hours, committed hours and actual hours. Analyse variances to plan
  • Review past SL performance and predict future short-term SL performance (4 weeks) for assigned regions and markets
  • Support all internal scheduling and shift optimization
  • POC for outsource partners
  • Drive process improvement
  • 2+ years as an analyst
57

D & O Scheduling Analyst Resume Examples & Samples

  • Timely availability of the right supply parts of (customer) products, and tools for production departments
  • Optimum stock levels
  • Clear communication with internal and external customers
  • Timely passing on of problems to (direct) leader
  • Timely claiming of defects
  • Timely availability of the right materials at the most favorable price
  • Handles various engineering change in conjunction with the MPS planner to ensure a correct phase in and out
  • Present the right material at the right time and at the right price
  • Timely complaint with defects
  • Looking ahead to discover and trends in consumption, so that ERP settings, be proactivly adjusted so that the maximum level of service remains at the lowest possible stock
  • Communication takes place with
  • Executive on the progress of work, problems and possible improvements
  • Strategic buyers on implementation of improvements and escalating problems
  • Inventory Analysts on forecasting and scheduling parameters
  • MPS planner concering delivery problems relating to planned orders
  • Engineering Change group on modified parts
  • Warehouse on receipts and stocks
  • Suppliers under purchase orders, shipments and product information
  • Conveyors on delivery of goods
  • Sales department about delivery times of products and parts
  • Department planning about delivery times and in the event of shortages
  • Organization of the company
  • Extensive knowledge own product range
  • Extensive knowledge in the to buy parts and suppliers
  • Domestic and foreign suppliers market
  • NEVI I
  • 6 sigma DMAIC greenbelt
  • CPS greenbelt
  • Purchasing Procedures, guidelines and administrative order processing
  • Health and safety, environmental and quality requirements
  • German language in speech and writing (basic)
  • English verbal and written (fluent)
  • Retrieval of data and the preparation of tenders using a keyboard and PC
  • Knowledge of Caterpillar procedures and products
58

Workforce Management RTA / Scheduling Analyst Resume Examples & Samples

  • Matches staffing to workload arrival patterns, planning schedules, maintaining accurate staffing data, assisting with long-range staffing plans, collaborating on OPA decisions/reporting, and handling multiple tasks aimed at meeting/exceeding ongoing service level and occupancy objectives
  • Partners with Subject Matter Experts for consultation and recommendations on management of call routing
  • Reviews monthly location-based customer service productivity, quality, and sales performance goals, report and tracks performance against goals
  • Enforces schedule compliance and adherence and advises management of schedule changes
  • Consistent exercise of independent judgment and discretion in matters of significance
59

Scheduling Analyst Resume Examples & Samples

  • Support the Midwest (MW), East Gulf Coast (EGC), and Northwest (NW) FVC’s business needs
  • Act as a central liaison between Operations, Trading, Commodity Risk and Settlements for stock quantity queries
  • Reconcile (book) inventory with physical stock statements to achieve accurate inventory reporting in line with month end procedures
  • Lead back office accounting, control & settlements to resolve invoicing or inventory issues
  • Schedule OPDS2/OWB batch/parcel scheduling where appropriate
  • Work with Operators to execute timely OPDS2/OWB batch/parcel entries with respect to gain/loss reconciliation adjustments, rebranding, re-grading, house deal operations and blending operations
  • Work with Operators to analyze and approve invoice payments and re-bills for barge, inspection, and tank invoices
  • Maintain terminal supply outage spreadsheet for all regions
  • Maintain analysis of inventory, gain/loss and other management reporting information
  • Facilitate requests related to Inventory for internal and external audits
  • Assist origin/destination schedulers as needed with ad-hoc requests, especially month-end close items
  • Deal entry for 3rd party and internal deals
  • Troubleshoot date/volume/price discrepancies with counterparties
  • Two years of previous work experience
  • Ability to analyse and manipulate data and spreadsheets
  • Experience working with confidential information and proven ability to act discretely
  • Advanced Microsoft Office including Excel, Word, Powerpoint
  • Process orientated
  • Ability to document meeting notes
  • Proven communicator
  • Independent thinker
60

Scheduling Analyst Resume Examples & Samples

  • Some operational experience, experience with shipping or pipelines and/or knowledge of refinery operations
  • Knowledge of or experience in inventory reconciliation
  • Bias towards open thinking and learning
61

Workforce Management Scheduling Analyst Resume Examples & Samples

  • Support our high-performing Community Operations Team through understanding operational metrics and optimizing the community experience
  • Analyze trends and provide input on improving metrics including service levels, adherence, forecast vs actual variances, review times and occupancy
  • Develop, administer and maintain schedules and other resource planning outputs across multiple sites and partners, while ensuring the reliability and quality of underlying data
  • Be an advocate and ambassador for WFM enablement of operational excellence
  • Work with our internal and external partners, ensuring our support centers operate in the most efficient manner possible while creating a foundation through resource planning that protects our business and enables operational excellence
  • Develop, prepare and distribute reports using internal reporting via SQL and other data management methods
  • BA/BS degree (preferred) in communications, business, economics, mathematics or equivalent practical experience
  • 2 years of experience developing schedules and other resource planning outputs with Aspect Workforce Management
  • Experience gathering unstructured data to produce insights and regular reporting using Excel and SQL
  • Excellent problem solving, and analytical skills
  • Ability to communicate to various levels within the organization
  • Demonstrated ability to multi-task and re-prioritize accordingly
  • Real time day to day decision making without seeking higher authority
62

Demand & Order Scheduling Analyst Resume Examples & Samples

  • A degree in a relevant discipline e.g. Business, Supply Chain, or equivalent experience
  • Relevant supply chain experience e.g. production planning, material planning, order management
  • Relevant experience in scheduling within a manufacturing environment
63

Portfolio Scheduling Analyst Resume Examples & Samples

  • Drive cost and schedule efficiencies through identifying opportunities at the portfolio level
  • Support and identify Risk Management across the portfolio
  • Identify and monitor the growing complexity of interdependencies
  • Coordinate resolution of portfolio-wide issues (e.g. critical resources)
  • Implement industry insights and understanding of macro factors on resourcing
  • Assist in coordinating road and rail possession management across the portfolio Monitor and analyse the performance of the portfolio in the context of the current operating environment and the strategic direction of Infrastructure & Services
  • Relevant tertiary qualifications in economics, finance, commerce or similar discipline (or equivalent experience)
  • Ability to identify benefit metrics/KPIs that can be reported on
  • Demonstrated ability to interpret and analyse schedule and cost information
64

Scheduling Analyst Resume Examples & Samples

  • Organize the activities of Field Service Technicians to insure goals and service levels are met
  • Complies with and ensures compliance to established dispatch process, procedures and policies
  • Monitor open order status and receipt of documentation from Field Service Technicians to ensure that all calls are ready for invoicing
  • Interface with internal and external customers to provide exceptional customer service
65

Scheduling Analyst Resume Examples & Samples

  • Maintains and coordinates the integrated master plan and integrated master schedule to meet all program objectives
  • Project cost structure set-up and management; adherence to company policies, procedures and internal controls; and special projects as assigned
  • Receive moderate interaction/supervision/direction from Business Manager
  • Supports cost control system, monitor and control costs and schedules on contracts requiring validated cost schedule control system
  • Perform analyses and prepare reports in order to ensure that contracts are within negotiated and agreed-upon parameters and government cost control guidelines
  • Prepare budgets and schedule for contract work and perform and/or assist in financial analyses such as funding profiles, sales outlook, and variance analysis
  • Prepare program plans to ensure program requirements and statement of work are captured and scheduled
  • Bachelor's degree in Finance, Accounting, or related degree
  • Minimum 3 years of scheduling experience or related in a Earned Value Management Systems (EVMS) environment or minimum 1 years with a Master's degree
  • Ability to obtain a DoD Secret Security clearance required
  • Knowledge of Northrop Grumman policies and procedures
  • Proficient level knowledge of Microsoft Project, preferably including creating and maintaining resource loaded schedules
66

WFM Forecasting & Scheduling Analyst Resume Examples & Samples

  • Create, maintain and analyze forecasted call volume, AHT, call capacity among other traffic variables
  • Track call volume trends and provide structured plan for improving call forecast
  • Create and maintain employee schedules to best suit call center needs
  • Organize and maintain data in several applications including WFM Tool, Excel and Access
  • Prepare and distribute daily, weekly, monthly, quarterly and yearly reports with analysis, achievement against goal progress, and recommendations for improvement
  • Continuously develop and improve upon existing scheduling, call forecasting and capacity planning
  • 2-3 years as forecast analyst, scheduling and reporting roles; preferably in a Contact Center environment
  • Advanced knowledge of call center terminology and technology, including previous experience data mining from ACD, WFM, and CRM platforms
  • Employee is frequently required to sit for extended periods of time and may be required to talk and listen to employees and/customers
  • Employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; and reach with hands and arms
  • Employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
67

Senior Scheduling Analyst Resume Examples & Samples

  • A minimum of two years' experience within a scheduling role
  • Ideally has experience of scheduling manually and from using a work force system. Experience with Impact 360 will be beneficial but all other types of software will be considered
  • Experience of innovation and continuous improvement
  • The ability to build relationships across departments
68

Senior Scheduling Analyst Resume Examples & Samples

  • A minimum of 18 months experience within a scheduling role
  • Excellent communicator - articulate
  • Analytical and numerical skills
  • Able to think outside the box
69

Scheduling Analyst Intern Resume Examples & Samples

  • Schedule sales orders in SAP; monitor past due and at risk orders
  • Supply & demand analysis for Lead Time calculations
  • Scheduling Metrics
  • Available to Promise (ATP) calculations as needed
  • Monitoring and correcting invalid profit centers
  • Assist with forecast accuracy: Add part #s to CRM from write-in section of forecast; monitor forecast for obsolete items and correct
  • Represent Company in a positive, professional manner when working with both external and internal customers
  • Support and adhere to Company’s Code of Conduct and Ethics Policy
  • Excel, Access
  • Personal Computer knowledge
  • Familiarity with Microsoft Office Suite
  • Keyboard/typing skills
  • Ability to effectively communicate both verbally and in writing
70

Forecasting & Scheduling Analyst Resume Examples & Samples

  • Self-directed in order to achieve independent goals and objectives
  • Analyze work volume variances to the forecast and adjust staffing levels accordingly
  • Makes recommendations and routing changes based on observations
  • Interface with business unit management as needed for escalation of service-impacting issues
  • Manages special conditions within the framework of an Emergency Action Plan (i.e. Fire, Power failures, etc.)
  • Education/Knowledge Post-Secondary Education
  • 3 - 5 years scheduling experience working in a Contact Center Environment
  • 2 to 4 years Workforce experience
71

Project Controls Scheduling Analyst Resume Examples & Samples

  • 5 years of Nuclear (commercial and/or Navy) power experience required
  • 2 years of Industrial and/or Nuclear Project scheduling experience required
  • Experience working in a team-oriented, collaborative environment
  • Basic Power Plant System Knowledge
  • Knowledge of Critical Path Scheduling Method
  • Knowledge of Earned Value Management (EVM) Principals
  • Knowledge of Scheduling Tools (Primavera P6 preferred)
  • Knowledge of MAXIMO Work Management System
  • Excellent analytical, mathematical and creative problem-solving skills
  • Excellent listening and interpersonal skills
  • Personal ownership and initiative
  • Ability to communicate ideas in both a technical and user-friendly language
  • Ability to facilitate and manage data inputs and changes across multiple organizations
  • Provide and maintain accurate project schedules
  • Manage Earned Value with assistance of the Project Manager and Cost Analyst
  • Coordinate scheduling activities with Project Managers, Site Project Leads, Work Management, Cost estimators, Supply Chain, vendors, contractors and others as necessary
  • Work with Cost Estimator and Cost Analyst to develop project base schedule and budget
  • Provide oversight to the A&E firm when developing and maintaining design schedules
  • Attend scheduling meetings to ensure pre-planning, implementation, and schedule critiques are effective in developing continuous product improvement
72

Regional Scheduling Analyst Resume Examples & Samples

  • Tracking, reporting, and maintaining data for deteriorated poles assigned to the region
  • Checking in and break down all work orders that are authorized to proceed in the region
  • On a daily basis, utilize SAP, Supplier Portal, TOPs, and Click Schedule application software
  • Utilize Design Manager (DM) to view various information related to the work order
  • Research, track and submit accruals on a quarterly basis for the region
  • Support various region and stakeholder meetings such as Regional Grid Team, Scoping, Work Coordination meeting, and Contractor meeting
  • Must possess two or more years of experience in an analytical position
  • Two or more years of experience as a support analyst using software and databases, such as, DM, SAP, Supplier Portal, TOPs and Click Schedule
  • Skills to use office productivity tools to create and edit complex reports, graphs, and presentations, converting information from one format to another, using advanced functions, and generating non-standard reports from business applications and/or databases. Two years of experience in a professional environment using Microsoft Word, Excel and Access
73

Industrial Scheduling Analyst Resume Examples & Samples

  • Organize the activities of Field Service Technicians to ensure goals and service levels are met
  • Analyze and plan work schedules to minimize distances traveled by the field work force
  • Make changes to the planned work schedule in accordance with customer demands, priority levels, and capacity changes
  • Work with designees on procurement of parts and materials in a manner that ensures required material is delivered to the work site in accordance with customers’ service level agreements
74

Forecasting & Scheduling Analyst Resume Examples & Samples

  • Associate’s Degree in Business Administration or equivalent combination of education and experience. Bachelor’s Degree preferred
  • Four to five years of experience in a fast-paced telephone/dispatch operation center or equivalent, preferably with sophisticated scheduling software experience
  • Experience with IEX, Nexidia, CMS preferred
  • Knowledge of MS Office suite of products including Excel, Word, PowerPoint, and Access. Spreadsheet modeling required
  • Good interpersonal and presentation skills to interact with center management staff and others effectively. Able to work overtime when necessary
  • A competitive salary based on experience
  • Eligibility for annual bonus
  • The opportunity to work in a fast paced environment where you can see the impact of your contributions on a daily basis
75

Workforce Scheduling Analyst Resume Examples & Samples

  • Prepares associate schedule options based on forecasts supporting all client channels, back office requirements while balancing client & associate experience strategies and region requirements
  • Coordinates associates schedule change requests and scheduling of time off
  • Develop multiple schedule options when required resources to support target KPIs exceed actual staff (occurs 90% of the time). Schedule options must balance the associate & client experience, back office and region requirements. A strong recommendation should be provided to the region on which option balances all needs the best
  • If options are required for multiple weeks, options and recommendations must be balance across the month to ensure that the associate or client experience is impacted more than the other during the course of the month
  • Requires extensive interaction with all levels of Leadership within the regions and Service Management
  • If appropriate options are not provided, associate morale could be impacted, increase call volume can result if back office and answer performance are not balanced, and loss of confidence of Regional Leadership
  • Partner with various Business Units, Project Teams, Training, etc. to schedule mid & short term training and associate coaching to ensure the SBS' commitment towards quality
  • Conducts daily/weekly/monthly meetings focused on reviewing schedule, KPI results, etc. throughout all of SBS
  • Review the current process of scheduling and uncovers the potential opportunities of improved efficiency, that includes schedule rotations, operation hours and staffing of agents
  • Utilizes workforce management scheduling software in developing weekly staffing optimization for all business and appropriate type of contacts (inbound/outbound calls, faxes, emails, chat)
  • Ensures that the exception entries are accurate and consistent, maintain consistent and accurate shrinkage reports
  • Produce and analyze variances between forecasted demand and resource availability to establish the accuracy by which the demand is being forecasted and the resource being allocated
  • Ensures that, where appropriate, lessons are learnt to ensure the development of the workforce planning/scheduling process and tools. This will include the collation and management of feedback to and from staff within multiple sites
  • Monitors productivity metrics and schedules to ensure adequate staffing in coordination with training, meetings, breaks/lunches, etc
  • Assist in the production of performance management data, scorecards, dashboards
  • Develops optimal agent schedules at multiple sites to meet call center established goals
  • Tracks, monitors and analyzes employee adherence to assigned schedule; provides supervisory staff with appropriate feedback
  • Maintains events calendar on behalf of Region (meetings, trainings, 1:1 sessions, etc) and ensure that impacts to business are captured, analyzed and recommendations on staffing supporting the associate experience are delivered in a timely manner
  • Preference will be given to candidates who have the following
  • Solid understanding of call routing strategies (CentreVu, Meridian, etc..)
  • Strong computer skills that include proficiency in Excel, Word, Access, PowerPoint are preferred
  • Exceptional analytical skills in a previous call centre
  • Proven working experience and strong ability to communicate with various management levels
  • Thorough and deep knowledge of CMS (Call Center Reporting System)
  • Excellent skills in communication should be accustomed with fast and changing needs
  • Strong ability towards conflict resolution
  • Excellent organization, time management and multi-tasking skills