Scheduling Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the scheduling analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

B Konopelski

Bryce

Konopelski

446 Johnson Mountain

Dallas

+1 (555) 199 6159

446 Johnson Mountain

Dallas

Phone

p +1 (555) 199 6159

Experience Experience

Houston, TX

Scheduling Analyst

Houston, TX

Macejkovic and Sons

Houston, TX

Scheduling Analyst

Monitor BBC Resource Scheduling email inbox and swiftly respond to queries from the business
Data gathering for Management Information reporting to the Steering Group, Workplace User Group (WUG) and user-base
Manage the analysis and reporting of bugs/defects for all applications
Proactive in highlighting opportunities to improve performance in all areas of: operations, productivity – both procedural & financial, service levels and customer satisfaction
Training to business units by way of refresher courses and / or new implementations
Run daily interface terms & conditions report. Follow up actions with SAP HR
Monitor BBC Resource Scheduling email inbox and swiftly respond to queries from the business. Train business units for new implementations and create / deliver refresher courses both locally and nationally

Dallas, TX

Regional Scheduling Analyst

Dallas, TX

Emmerich-Grant

Dallas, TX

Regional Scheduling Analyst

Serve as an analyst to support the Regional Scheduling Manager, Resource Planning and Performance Manager, districts and Desert Region, overall
Checking in and tracking of all work orders into Design Manager (DM), SAP, Supplier Portal, and Click Schedule application software
Checking in and tracking all work orders status, Click Schedule, SAP
Tracking Edison / contractor work activities such as Purchase Requisitions (PREQ), Service Entry Sheets (SES), and Field Change Orders (FCO) and performance
Maintaining a safety conscious work environment by following Edison safety protocols and safe work practices
Checking in and break down all work orders that are authorized to proceed in the region
Utilize Design Manager (DM) to view various information related to the work order

present

San Francisco, CA

D & O Scheduling Analyst

San Francisco, CA

Ondricka-Lindgren

present

San Francisco, CA

D & O Scheduling Analyst

present

Executive on the progress of work, problems and possible improvements
Strategic buyers on implementation of improvements and escalating problems
MPS planner concering delivery problems relating to planned orders
Retrieval of data and the preparation of tenders using a keyboard and PC
Handles various engineering change in conjunction with the MPS planner to ensure a correct phase in and out
Timely claiming of defects
Department planning about delivery times and in the event of shortages

Education Education

Bachelor’s Degree in Finance

Illinois State University

Bachelor’s Degree in Finance

Skills Skills

Good knowledge of BBC procedures and up to date knowledge of staff working regulations
Ability to develop and maintain professional working relationships with co-workers and peers
Strong analytical ability
Approachable with strong written and verbal communication skills
Excellent written and verbal communication skills with the ability to communicate at all levels
Ability to maintain highly confidential information and adhere to the highest ethical standards including honesty, integrity, dedication and leadership
Strong analytical skills and unwavering attention to detail
Proficient with other Microsoft Office products: PowerPoint, Word, Outlook and Visio
Ability to make the right decision under pressure
Ability and desire to drive results together with a well-developed sense of urgency and follow through

Create a Resume in Minutes

15 Scheduling Analyst resume templates

Read our complete resume writing guides

Scheduling Analyst Resume Examples & Samples

Monitor BBC Resource Scheduling email inbox and swiftly respond to queries from the business
Data gathering for Management Information reporting to the Steering Group, Workplace User Group (WUG) and user-base
Manage the analysis and reporting of bugs/defects for all applications
Proactive in highlighting opportunities to improve performance in all areas of: operations, productivity – both procedural & financial, service levels and customer satisfaction
Training to business units by way of refresher courses and / or new implementations
Run daily interface terms & conditions report. Follow up actions with SAP HR

Scheduling Analyst, Mid Resume Examples & Samples

3+ years of experience with Microsoft Project and developing and analyzing schedules for large programs, including ACAT 1
3+ years of experience with creating schedules, performing schedule analysis, and soliciting requirements from client team
3+ years of experience with project management, including integration management, scope management, and risk management
Experience with conducting briefings and meetings at senior executives levels
Ability to integrate multiple complex schedules, including program office schedules and prime vendor schedules
Experience with the DoD 5000.1 and 5000.2 acquisition processes preferred
Experience with DoD preferred
Experience with creating and maintaining risk database
Knowledge of earned value management

Scheduling Analyst Resume Examples & Samples

3+ years' experience in a Scheduling/Business Relationship role interacting with all levels of management and stakeholders
Proficiency with Microsoft Excel for the specific need of developing detailed spreadsheets and reports
Proficient with other Microsoft Office products: PowerPoint, Word, Outlook and Visio
Experience creating executive summary reporting in Excel, through presentations, and verbally
Self-starter that demonstrates initiative and ability to work independently with little supervision
Bachelor's Degree or equivalent experience in US Media & Entertainment environment

Forecasting& Scheduling Analyst Resume Examples & Samples

Create short- and long- term forecasts derived from understood business drivers
Define short and long-term staffing projections across multiple sites for contact types based on customer requirements, historical and future trends
Provide analysis and recommendations to improve staffing levels and efficiency
Maintain and analyze records of actual call and staffing volumes compared to forecast
Understand reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness
Maintain staffing and headcount records, and develop hiring plans for long and short range planning efforts
Maintain detailed records of call/skill set statistics and call arrival patterns to maximize forecasting accuracy capability, ensuring cost effective labor utilization
Accurately track actual Center output at the process and activity level as needed for productivity analysis and resource forecasting
Facilitate weekly interval-level forecast with Center leadership teams
Review staff plans with managers, supervisors, training and other areas and consult them in planning appropriate time for all off phone activities
Analyze intraday call forecasts and communicate results to management team – provide commentary to assist supervisors and managers in meeting daily/weekly goals
Consult department managers regarding appropriate time for overtime based on the call volume forecast and administer/communicate
Manage the annual and ongoing vacation planning process for each department to ensure that available vacation time is based on volume/staff requirements (coordinate with payroll)
Create new schedules or schedule changes that optimize staffing to best meet call volume patterns
Minimum three years of experience in data or trend analysis
Minimum two years’ experience forecasting and scheduling in an Operation Center environment required with inbound or blend experience
Advanced knowledge of Microsoft Office applications (Word, Excel, and PowerPoint)
Experience with Aspect eWFM, or WFM software equivalent
Previous analysis role within a large volume, enterprise-level multi-site Operation Center environment strongly preferred
Strong analysis skills, understanding complex formulas, data transformations, and record keys from multiple sources
Team oriented and results driven
Demonstrated complex problems solving skills

Forecasting & Scheduling Analyst Resume Examples & Samples

Responsible for analyzing current volume trends, headcount, hiring plans and reporting as well as strategic planning to recommend solutions based on business needs
Partner with Operations teams to build high level staffing models/plans for contact center staff to meet service level and profitability goals
Interface with internal contacts and site leadership as needed to review and discuss volume impacting issues with a focus on required accurate call volume, email, chat and social media forecasting
Optimize long range planning to best match patterns over time
Analyze volume trends to determine forecasts for the company's clients
Analyze volume drivers by source, handle time, and root cause in order to effectively identify event avoidance opportunities as well as trend changes impacting the forecast/plan
Collaborate with site leadership and command center to ensure optimal employee and customer experience
Contributes to the analysis, problem solving and planning of the overall WFM strategy; including long and short term planning
Responsible for determining and communicating work schedules and resources for various call queues across the organization. Will work with site leaders to ensure adequate staff, coverage by interval, as well as, to develop contingency plans during times of peak demand
Develop and maintain short and long term forecast/capacity plans and ensure sufficient staff and facilities are available during peak periods
Analyze historical call trends and pro-actively communicate this information to leadership and implement the appropriate corrective action plans
Forecast increased FTE needs for new business implementations
Responsible for coordinating periodic review of call arrival patterns and metrics driving schedule performance (e.g. AHT, adherence, occupancy, etc.). Develop and distribute reports to the leadership team to track trends in these areas
Review and analyze the monthly, quarterly and yearly Call Center Performance Reports for both internal and external stakeholders and distribute as required
Responsible to insure that Williams-Sonoma Inc. Customer Service and Specialty teams are scheduled optimally and efficiently. In addition, the successful candidate will be helping to develop staffing models to deal with peak time periods as the schedule dictates
Assumes other task and responsibilities as assigned by leader
Willing and able to travel up to 20% of work time as needed
BA/BS degree required, preferred mathematics, statistics, business or equivalent education
5+ years' experience in forecasting and planning for contact centers with at least 2+ years demonstrated expertise in capacity planning and management
Must have a deep understanding of contact center metrics
Must have an advanced knowledge of WFM tools (i.e. Aspect, Verint, Blue Pumpkin, IEX) and ACD technology (i.e. Avaya, Cisco)
Proficiency (expert level) with MS Excel and MS Access Required
Must have experience as a Workforce Forecasting Analyst within the call center industry with an agent population minimum of 2000. Experience with seasonal staffing required
Highly organized and detail oriented with demonstrated organizational and analytical skills
Owns an end to end process

Scheduling Analyst Resume Examples & Samples

Operations or call center experience
A passion and commitment to work on behalf of the customer – internal and external
Drive for Results - Persistently manages issues effectively; deals with challenges constructively and positively; maintains productivity and high performance levels under pressure
Independent decision making and follow through
Strong analytical skills and unwavering attention to detail
Ability and desire to drive results together with a well-developed sense of urgency and follow through
Strong written and oral communication skills that can be demonstrated through the use of email, chat, and all other forms of communication channels
Ability to work flexibility and across multiple tasks to service business needs and requirements
Capacity to work flexible hours as needed and be proactive in taking on additional responsibilities
Strong working knowledge of Microsoft systems, with intermediate to advanced knowledge of Excel required; working knowledge of Access or other database query writing skills is preferred
Knowledge of contact center solutions preferred – Genesys, Aspect Workforce Management, Avaya, CMS Supervisor, CC Pulse, Kana, PDA and ATTACK
Ability to maintain highly confidential information and adhere to the highest ethical standards including honesty, integrity, dedication and leadership
Ability to develop and maintain professional working relationships with co-workers and peers

Demand & Order Scheduling Analyst Resume Examples & Samples

Responsible for preparing order schedules to fulfill product orders from the facility
Assists in the development of a plan and business case for critical review by Product Managers, materials, factory managers and marketing subsidiaries, explaining why this plan provides the best compromise to conflicting objectives
Adjusts RBM forecast for supply constraints such as machinery, equipment, manpower, etc
Supports the global S&OP (Sales and Operations Planning) process and attends meetings with marketing subsidiaries on a monthly basis acting as Subject Matter Expert
Supports data gathering for analysis of industry and dealer trends and helps assess risks and opportunities
Supports oversight and analysis and development of complex attachment forecasts utilizing the latest tools available to compensate for changes in dealer ordering behavior
Monitors attachment inventory daily and develops schedules to achieve inventory turns goals while maintaining good availability on key attachments to compensate for order changes and diversions from stock inventory
APICS CPIM or CSPC National Certification

Scheduling Analyst Resume Examples & Samples

Deliver a highly focused customer experience within accepted KPI’s
Monitor BBC Resource Scheduling email inbox and swiftly respond to queries from the business. Train business units for new implementations and create / deliver refresher courses both locally and nationally
Proactively highlight opportunities to improve performance in all areas of operations and productivity – procedural & financial, service levels and customer satisfaction
Gather system data and analyse for Management, Steering Groups and User Groups
Manage the reporting and fixing of bugs/defects for the applications during the release cycle
To run, distribute and action reports, proactively following up on their content
Deputising effectively for the WorkPlace Service Desk Team Leader where required
Maintain system configurations, hosting processes, filters, reference data, presentation sets and system rules. Inclusive of their respective audits
Maintain the accounts for all applications
Maintain and update Intranet pages/ knowledgebase to deliver a polished brand to the BBC users Actively seek out synergies with other departments to improve the level of service and the end user experience
Efficiently organise and run a variety of meetings pan BBC involving the SA Team, operations and business divisions
Experience of WorkPlace or equivalent scheduling / leave and absence software
Good knowledge of BBC procedures and up to date knowledge of staff working regulations
A good understanding of the technology and techniques used to make programmes would be beneficial
Competent with Outlook, Word, Visio, SharePoint, Oracle Discoverer, SAP and ITSM software Advanced Excel and PowerPoint skills

Demand & Orders Scheduling Analyst Resume Examples & Samples

Interpret product demand into a valid production schedule and execute the schedule to meet customer shipment dates
Coordinate customer orders with production capacity and commitments
Enter customer orders, release production orders, expedite material, order purchased finished material, manage a scrap database and report inventory key performance indidators
Communicate order status to customers through appropriate channels and ensure product is invoiced on time
Perform Root Cause Analysis, make recommendations and where applicable implement Corrective Action Plans for issues involving the production schedule and customer delivery
Work closely with management team and associates in marketing, sales, operations and engineering to identify and resolve production schedule interruptions
Manage capacity planning for specific production cells to meet S&OP targets
Ensure that all schedules can be processed efficiently by managing MRP II system issues for that product
College or university degree (or equivalent) in a supply chain or manufacturing related discipline or equivalent experience
A minimum of 3 years of supply chain or manufacturing-related work experience
Good interpersonal, communications, teamwork and collaboration skills
Familiarity with engineering, manufacturing and maintenance standards and practices
Familiarity with various materials management systems
Knowledge of shop operations and maintenance procedures
Personal computer skills and the ability to use standard software tools
1 to 3 years job-related experience

WFM Scheduling Analyst Resume Examples & Samples

Maintain and update all associate schedules within the Talbots’ workforce management application including time worked outside of standard schedules and paid time spent away from the telephones for Sales & Service Specialists and Support Associates locally and for our outsourced contact center as well as time worked by our temporary workforce
Closely monitor real time service levels and workforce for schedule adherence. Communicate out of standard service levels with management
Respond to call volume and/or emergency situations. Analyze needs for staffing increases or reductions and communicate with management
Display an aptitude for sound business decision-making ability as well as display the skills necessary for handling multiple tasks simultaneously
Maintain a thorough and working knowledge of all software applications required to perform this job inclusive of forecasting / scheduling, reporting, call recording, phone system and Microsoft Office applications most notably Excel and Outlook
Maintain and support the user side of databases for multiple call center software applications including , e-Gain, CSS, Mainframe
High School diploma (some college preferred)
2-3 years of related experience
Organizational and analytical skills
Working knowledge of Microsoft Office Systems, proficiency in Excel

National Workforce Scheduling Analyst Resume Examples & Samples

Agile/Adaptable
Analytic/Systematic Thinking
Building Trust
Business Knowledge
CIBC Knowledge
Conceptual Thinking
Creative/ Innovative Thinking
Forward & Strategic Thinking
Impact & Influence
Influencing & Negotiating
Problem Solving & Decision Making
Relationship Building
Teamwork & Partnering
Time & Self Management

Demand & Order Scheduling Analyst Resume Examples & Samples

Management of orders from the Caterpillar parts network
Point of contact for loan account machine orders, processing and tracking
Root cause investigation of missed late / early order shipments
Creation of Product Distribution Center (PDC) replenishment orders as required
Support for scheduling of dealer orders in line with production and supply chain constraints
Support for creation of production orders for the operations team
Support for the attachment planning function
Bachelors degree in Supply Chain related field required OR a minimum of 3 years supply chain related experience required
SAP experience required
Knowledge of international service parts distribution
Good administrative skills: has attention to detail and works accurately
Problem solving skills: identifies problems/causes and takes the appropriate initiatives
Strong Excel skills required
Previous Demand & Order and attachment planning experience
3 to 5 years job-related experience

Demand & Order Scheduling Analyst Resume Examples & Samples

Four year College or university degree related to Supply Chain
CMOPS system experience
JD Edwards experience

Scheduling Analyst Resume Examples & Samples

Train business units for new implementations and create / deliver refresher courses both locally and nationally
Maintain and update Intranet pages/ knowledgebase to deliver a polished brand to the BBC users
Competent with Outlook, Word, Visio, SharePoint, Oracle Discoverer, SAP and ITSM software
Strong analytical skills and able to make sense of complex and logical problems accurately
High level of competency in Excel and appreciation and use of Excel formulas and functions
Experience of staff scheduling or broadcast management systems
Ability to work unsupervised and uses initiative to deal with competing priorities calmly and effectively
Ability to clearly communicate complex information in an accessible way to all levels of the business in presentation format
Work collaboratively with others to ensure business objectives are met and constructive business relationships are forged/ maintained

Workforce Management Scheduling Analyst Resume Examples & Samples

1-3 years of Workforce Management experience using WFM software with a preference of Aspect WFM database system
2-3 years of Excel experience with Intermediate knowledge of formula definitions
1-3 years of Data Analysis experience capturing, storing and reporting historical statistics (call volumes, AHT, service level, forecast accuracy, etc)
3-5 years working in a Call Center environment (working in a 75+ seat contact center)

Production Scheduling Analyst Resume Examples & Samples

Experience from Engine manufacturing, Automobile Industries is preferable
Must have ability to Plan, manage & control production planning activities
Should have experience of working in ERP Systems like SAP-PP Module
Strong expertise in MS office Skills, MS-Excel, power point. Reports& Data Base Mangement
Knowledge and understanding of Lean & Six Sigma principles & Methodology
Should familiar with QMS systems like ISO, TS, EHS, etc,
Excellent Communication & Presentation Skills
Ability to handle diverse activities simultaneously & ability to work in Matrix organization
CPS Functional Job Role Qualified - Desired
Thorough understanding of company policies and procedures
· APICS CPIM or CSPC National Certification highly desired

Demand & Orders Scheduling Analyst Resume Examples & Samples

College or university degree related to Business, Supply Chain, or equivalent experience in customer service in construction or mining related industries
Minimum of 1-2 years experience in a manufacturing environment
Knowledge of prime products and attachments
Familiarity with company manufacturing facilities, processes, equipment and processes
Experience in scheduling highly desired
Experience with CRM tools, preferably SalesForce
APICS CPIM or CSPC National Certification highly desired
Must be an experienced Excel user with ability to do V-Lookups, etc

Scheduling Analyst Resume Examples & Samples

At least 1 year of scheduling experience required
Must have experience in Workforce Management
Knowledge of NICE IEX Software
Knowledge of Avaya CMS
Knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)
Forecasting experience is a plus
Strong time-management skills
Strong analytical ability
Ability to work independently or in a group
Approachable with strong written and verbal communication skills
Ability to look at the bigger picture and consider long-term results

Workforce Scheduling Analyst Resume Examples & Samples

Flexibility is extremely important, must be able to work a schedule to cover a mix of AM, PM and weekends shifts, 40 hours per week required
Continually demonstrate commitment to teamwork through relationship-building and partnering with Operation’s and support departments
Deliver productivity through taking ownership, continuous improvement of current processes and by managing their own schedule efficiently each day
Act with professionalism in both written and verbal communications
Continuously develop and maintain a high level of proficiency and expertise in utilization of Workforce Scheduling/Reporting Systems (Verint/Live Op’s/WFM/RTA/Oracle RightNow) Microsoft Office components (Strong Excel Skills are a must)
Assist as well as own the management of center staffing levels to meet and exceed both customer service level expectations (Abandon Call Rate, Average Speed of Answer, SLA.) and the needs of our internal support teams
Complete all reporting tasks as assigned
Perform exception/event segment entry and all needed updates for our Member Care schedule related information
Strong communication skills are very important, must be able to proactively, clearly and effectively communicate with the WFM manager, Member Care Associates and members of the leadership team
Have provided great service in the Customer Center
Bring Strong math, analytical and statistical aptitude to the team, audits of information sent out from the team are a must – accuracy of all data is of the utmost importance
The ability identify business trends and patterns and make suggestions for improvement
Embrace change within the work environment and accept constructive coaching feedback
Have great communication and follow-up skills
Are able to successfully manage and take ownership of delegated responsibilities, make timely decisions independent of supervision, while staying objective and fair
Have experience with Microsoft Applications (Excel is a must)
Possess the ability to partner effective within a small team environment, meaning having the utmost flexibility to change your schedule in a reasonable amount of time to assist your fellow teammates

Forecasting / Scheduling Analyst Resume Examples & Samples

Minimum of two (2) years of experience in analytics and reporting is required
Experience in the mortgage industry preferred
Experience in a call center environment preferred
Analytical, with an ability to identify and resolve problems
Well organized, paying close attention to detail
Ability to manage multiple priorities in a timely manner
Ability to meet the needs of internal and external customers by delivering high quality service
Rapidly adapts to changing information, conditions and/or unexpected obstacles
Operates effectively in a team environment as well as independently
Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, Powerpoint, etc.)
Proficiency with Centre-Vu (CVU) call center software, Blue Pumpkin scheduling software, Workforce Management (WFM), Mortgage Servicing Package (MSP) including Passport and Navigator, Visual Basic preferred

Scheduling Analyst Resume Examples & Samples

Provides timely and accurate reporting and analytical support to the Project Schedule
Designs and delivers reporting solutions for Project to encompassing cost and overall budget
Identify and implement key metrics for measuring process cost effectiveness
Publish information needed to support the business (internal / external) in achieving better overall results
Work closely with senior management team in preparing annual organizational budgets
Work closely with senior management team in understanding and analyzing monthly actual expenses, compare actuals to budgets and develop gap analysis
Proactively supports Project and goals
Prepare, assist and deliver presentations for Executive and Senior Management
Develops and maintains a network or working relationships with all levels of the company management
Must have strong organizational skills (for organizing and understanding data), strong presentation skills (to be able to develop budget presentations for use by senior management), and strong inter-personal skills (to be able to work productively and collaboratively with senior management team)
Thorough experience with reporting systems; structuring, running, and analyzing reports
Experience with SAP is a plus
Must have strong analytical skills to be able to interpret and understand scheduling data, and explain it to senior management team
Have an expert level of experience with Excel, especially Pivot Tables
Must be a self-starter and able to work independently without constant supervision and oversight

Stamping Scheduling Analyst Resume Examples & Samples

Work with Process Engineering and Parts Arrangement for trials, engineering changes, balance outs and launches
Schedule assigned press lines, track all usages and analyze inventory levels to maintain a constant flow of material between stamping and Canton and Smyrna body shops
Track engineering changes on parts through stamping to body shop
Monitor all press lines to ensure production maintains a constant flow of material
Will interface with stamping, body shop and Smyrna, have shift meetings to update production
Analyze the monthly service requirements and setup to supply body shop and e-coat in a timely manner
Work with suppliers to ensure a timely delivery of material
Track racks and count as need by stamping. Maintain Blank & Coil inventory and order from STTK as needed to ensure material is in house for stamping production. Participate in improvement activities with Stamping and Body shop
Job Knowledge and Skill: Excellent verbal and written communication skills. High degree of analytical ability and organization skills
Experience: Minimum of 1 year of relevant experience, MFG floor experience a plus
Education: B.S. degree or equivalent experience (2 years = 1 year College)
Computer Skills: Thorough computer knowledge such as word processor, spreadsheet, or other PC applications or mainframe applications knowledge to resolve complex problems in day to day situations

Program Cost Scheduling Analyst Resume Examples & Samples

Job Description:Raytheon’s Space and AirborneSystems (SAS) seeks an EVM Specialist. This position will share responsibility for the strategic leadership,oversight and management of EVMS for a significant business unit
8 +years related work experience
Practical experience in applications of EVMS,Cost/ Schedule Integration and Risk Management
Thorough knowledge of Government EVM reporting& compliance
Experience in Training and Process Improvement
Experience with wInsight and EV tools (i.e. SAP,MPM)
Independent, self-motivated, ability to meetcritical deadlines
Ability to work well in a fast paced, dynamicenvironment
Experience with SAP EV, MPM, PMX, PRISM MRP
Ability to adapt appropriately to priorities
Ability to speak with impact
Excellent writing and communication skills
Ability to influence without authority
Existing SSBI and/or DOD Top Secret securityclearance
Required Education:Bachelor’s Degree in Accounting,Finance or related discipline

Forecasting & Scheduling Analyst Resume Examples & Samples

Must have at least 2 years of forecasting in a call center
Intermediate Expert level Excel
Advanced knowledge of Microsoft applications (Outlook, Excel, Access are a must)
Strong ability to multitask in a fast-paced dynamic environment
Advanced knowledge in automatic call distribution (ACD) technology, Aspect platform or similar
Strong written and verbal communications

Call Routing & Scheduling Analyst Resume Examples & Samples

Analyze performance trends, including call volume, call patterns, absenteeism, staff productivity & attrition rates
Real time management to ensure that the plan will be reached
100% achievement in the call handling/CRW and calling out the Risk of capacity challenges
Ensure closures on all the Requests sent by the Business Leaders and resolve escalated issues and requests from site management
Communicate identified intraday risks to CCO Leadership, Business Leaders
Work with Business as a team, provide Analysis and suggestions as and when we foresee the Risk of meeting the Intraday Productivity Goals

Call Routing & Scheduling Analyst Resume Examples & Samples

Provides schedules for contact centers to ensure maximum performance
Provides regular service level and performance/productivity metrics reporting
Develops scheduling reports based on forecast outlooks and general scheduling scenarios as requested by management
Continuous business engagement to drive and maintains targeted service levels, include holiday planning
Handles escalations and account management to quickly resolve difficult cases
Monitors queue to determine appropriate resource allocation to meet service level goals
Initiates Business Process Improvement level projects within the team to drive process improvements
Analyzes data and assesses opportunities for improving performance while driving efficiencies
Provides consultation or expert advice to management
4-6 years of relevant experience or equivalent combination of education and work experience
Must have excellent data analysis, verbal and written communication skills
Advanced knowledgeable of Dell’s queue structure, products, and service offerings
Detail and result oriented
Excellent knowledge and understanding of contact center tools and systems, policies, procedures, call flow and routing
Knowledge of related industry considerations
Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
Ability to relate actual day-to-day work to business priorities. Focused on learning the key aspects and duties of the job being performed

Program Scheduling Analyst A Resume Examples & Samples

Coordinating with Control Account Managers (CAM) and cross functional IPT members to develop and maintain accurate schedule logic and performance metrics
Monitoring work in process on the production floor and adjusting schedules when required due to labor or material shortages, or other manufacturing interruptions.
Reviewing and analyzing resource allocations
Performing critical path and near-critical path schedule analysis
Identifying and assisting in the mitigation of program schedule risk
Performing in-depth analysis and preparing reports on schedule performance for management review
Interfacing with and presenting proposed solutions to high-level representatives of customers and work in a team environment
Sets highest ethical standards for self and others
Business or Technical Bachelor degree + 4 years relevant experience. Relevant experience: prior commercial, or military engineering, installation, modification or maintenance aerospace experience, in a hands on labor capacity or in a production support function (i.e. engineering, supply chain, quality, planning)
With an Associate’s degree, must have a total of 8 years of relevant experience. Relevant experience: prior commercial, or military engineering, installation, modification or maintenance aerospace experience, in a hands on labor capacity or in a production support function (i.e. engineering, supply chain, quality, planning)
With H/S or GED, must have a total of 12 years relevant experience. Relevant experience: prior commercial, or military engineering, installation, modification or maintenance aerospace experience, in a hands on labor capacity or in a production support function (i.e. engineering, supply chain, quality, planning)
Must have strong project management, organizational, and communication skills
Must be proficient with Microsoft Word, Excel, and PowerPoint
Knowledge and experience with Microsoft Project, SAP, and MRP systems is highly desirable
Must be able to travel as required

Scheduling Analyst Resume Examples & Samples

Develop schedule logic andrealistic activity durations
Analyzeavailable manpower and resources, commodity charts, trends, schedule variations, schedule performance and schedule forecast
Aminimum of four years of construction scheduling experience
Proficency in planning and scheduling using Primavera P6 in the Energy industry

Scheduling Analyst Resume Examples & Samples

Prepare standard progress reports for each assigned project
Read and interpret construction drawings and job specifications
Coordinate the development, maintenance, and review of department project and schedules
Upload original and updated budgets to reflect current status
Maintain careful documentation of all schedule submittals so that any requests for time adjustments can be measured against the approved schedule in place at the time of impact is claimed
Assist in bid schedule creation per client requirements
Bachelor’s degree in Engineering, Business Management or related field
Minimum of two years’ experience actively running a project schedule for large scale projects utilizing Primavera 6 is required
Proficient computer knowledge including Microsoft Suite and Primavera 6
Committed to working safe and getting the job done right the first time

Scheduling Analyst Resume Examples & Samples

Establishes production manufacturing priorities for the customer demands consistent with master scheduling requirements, inventory objectives, and service level goals
Release to MES based on Material constraints and CTP logic in Synchrono. Maintain a minimum of three days released to MES
Release and maintain production work orders for Custom Solution department
Responsible for setting and maintaining inventory target levels for make to stock items
Manages finished goods. Manage Daily MDI process
Coordinates manufacturing activities and monitors schedule performance against plan to maintain priorities and meet established schedules
Meets daily with cross-functional team to resolve delayed customer shipments, component shortages, priorities, and identified problems
Ability to collaborate effectively across multiple disciplines
Working knowledge of ERP system
Experience with rate based or flow line (non-MRP) and job shop manufacturing environments
Minimum of 3 - 5 years of experience in a manufacturing environment
APICS Certification in Production and Inventory Management (CPIM) preferred

Demand & Scheduling Analyst Resume Examples & Samples

Build and maintain the schedules across all of CSG through the matrix of rooms, learners and learning interactions
Liaise with Colleague and Customer Planning to secure time, where required, for learning solution delivery, managing the interaction with Planning and relevant colleagues where there needs to be a change to approach to allow delivery within a desired impact
Provide a culture of continuous improvement to continually review internal processes and make adjustments as required
Understand the approach being applied for each learning interaction, translating that for the wider planning community within CSG to help them understand priorities as well as the true demand required,
Communicate any budget constraints that will influence the solutions that can be delivered
Support team leads in the development of project scheduling options to help drive delivery decisions
Work alongside the teams Operations Managers to ensure the best delivery options balancing the needs of our people and the business
Produce analysis that details any gap between required delivery and the ability with detailed scenario options for alternative plans as well as contingency options for rooms and delivery specialists
Strong experience of demand and scheduling analysis in an L&D environment
Project lifecycle knowledge with the ability to deliver to tight deadlines
Proven experience of delivery across multiple business functions with conflicting priorities
Ability to think big and outside the box
Digital mind-set
Attention to detail with the ability to think big with a natural flair for problem solving
Confident communication across all mediums

Workforce Scheduling Analyst Resume Examples & Samples

Continually demonstrate commitment to teamwork through relationship building and partnering with Operation’s and support departments
Continuously develop and maintain a high level of proficiency and expertise in utilization of Workforce Scheduling/Reporting Systems (Verint/Live Op’s/WFM/RTA/Oracle Right Now) Microsoft Office components (Strong Excel Skills are a must)
Assist as well as own the management of center staffing levels to meet and exceed both customer service level expectations(Abandon Call Rate, Average Speed of Answer, SLA.) and the needs of our internal support teams

Scheduling Analyst Resume Examples & Samples

Responsible for activities involving quality assurance and compliance with applicable regulatory requirements. May perform one or more of the following
Develops and implements total quality management (TQM) programs and initiatives
Conducts audits and reviews/analyzes data and documentation
Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
Assists in the development of systematic approaches for assuring high quality services
Identifies the interface of key activities within and between the functions of the organization
Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization
Integrates and aligns the processes that will best achieve the desired results
Makes continual improvement of products, processes and systems

Scheduling Analyst Resume Examples & Samples

Daily monitoring of attendance line for sick calls, tardies, etc. and updating schedules accordingly
Monitor real-time schedule adherence of ISRs and call statistics (via IEX Totalview and CMS),
Activate low service level contingency plans as needed during peak times and proactively schedule/approve additional offline activities (i.e. Hourly FTO) during slower periods
Solicits and approves additional hours and/or overtime, canceling of events, and utilizes creative scheduling processes to ensure service level goals are met
Coordinates and updates schedules for daily and current week events, i.e. ad hoc meetings, offline activities and any immediate business need
Review multiple systems and reports, performing real-time analysis of call arrival patterns, in order to take appropriate actions regarding staffing decisions
Make adjustments to DRC schedules and activities as needed throughout each day to align with staffing needs
Implement daily action plans and make recommendations to help DRC meet its service level goals/agreements
Communicates with Scheduling Managers, Call Center Managers and Supervisors any trends or unusual events, and what actions were taken
Documents all activities in the applicable logs e.g. Adherence or Attendance
Other assigned projects or duties as deemed necessary to the business
Ability to analyze a situation and use independent judgment to take action/propose a solution
Ability to handle several activities at once
Functions comfortably in the absence of complete information in order to properly execute business plans
Ability to maintain focus for completion of repetitive tasks
High initiative
Ability to work collaboratively with peers and build relationships beyond the work unit
Experience creating Excel spreadsheets and presenting data in an Excel format
Familiar with call center telephone systems

Senior Scheduling Analyst Resume Examples & Samples

Assists managers in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings
Researches and analyzes diversified data to draw valid conclusions. Evaluates and implements new methods and techniques for operational improvement
Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing the best practices within and across sites. Act as team leader of various projects and participates on teams implementing new improvement processes
Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts

Labor & Scheduling Analyst Resume Examples & Samples

Analyze business needs to determine proper staffing levels and weekly department schedules aligning labor to department volume. Recommend staffing policies and procedures for scheduling team members to departmental managers
Tracks department productivity daily. Prepares forecasts and work schedules for various departments ensuring adequate staffing for excellent customer service at a reduced labor expense to Pinnacle Entertainment, Inc
Observes departments to understand business volumes and staffing needs/opportunities
Assist finance department with annual budget, including how volume trends will shift and labor requirements to meet service expectations
Maintains accurate and timely records of staffing levels and tracks efficient use of employees
Reviews scheduling optimization each quarter and/or month based on guest service standards, time needed to perform tasks and customer demand for a given time period
Provides input to staffing planning goals based on knowledge of departmental capacity and potential
Maintain open line of communication with department management to ensure proper staffing levels are being achieved
Communicate service vision clearly with all levels within the organization
Assist with various guest service initiatives across the property as needed
Experience in scheduling/workforce management a plus
Ability to meet and communicate with upper management on a regular basis
Ability to take direction from multiple areas
Minimum 2 year degree, 4 year preferred or equivalent

Lead Scheduling Analyst Resume Examples & Samples

Produce maximum efficiency by generating and maintaining schedules that most effectively meet customer demand against measured efficiency targets
Identify and recommend efficiency improvements in schedules to ensure effective use of staffing resources to consistently meet abandon rate targets
Undertake “What if” scenarios to improve production efficiency, schedule and operational effectiveness models
Expert user of Aspect eWFM/IEX will be preferred
Ability to apply theoretical techniques to real world business issues
Strong communication & collaborative skills
Ability to promote attention to detail & excellent process quality standards
Excellent analytical, problem solving & implementation skills
Ability to handle change & consistently deliver high levels of service
The ability to successfully balance workload demands, quality and performance on a consistent basis

Scheduling Analyst Resume Examples & Samples

Create and generate detailed schedules based on forecasted staffing requirements
Plan and schedule coaching sessions, meetings, training and any special events based on business requirements
Ensure all required data is tracked and trended on a continuous basis
Re-allocates changes in staffing levels within business unit
Analyzes schedule efficiency measurements as well as key indicators such as service level, for continuous improvement
Interacts with the client in order to address and implement changes as required
Education/Knowledge Post-Secondary Education or 3 - 5 years scheduling experience working in a Contact Center Environment
Intermediate to Advanced Excel

Scheduling Analyst Resume Examples & Samples

Serve as a resource for the Director, faculty, staff, students and the public on University policy and procedures related to faculty appointments including, but not limited to: order of work and other faculty contract issues; timelines and deadlines; and liaising with the Dean’s office on temporary faculty appointment procedures
Compile, organize and disseminate information regarding deadlines for appointment papers and schedule of classes. Maintains School meeting calendar, and informs faculty and staff of School all meetings and deadlines
Develop and maintain databases on faculty appointment, recording WTUs for each term, to ensure the correctness of salaries; eligibility for increases, merit awards, range elevation, and other related processes
Processes appointment and reappointment papers for each faculty member and ensure the correctness of the salary as coordinated with the Director and Dean’s Office. Maintain confidential personnel files, absence reports, and other employment records for the School. Ensure that the School maintains accurate and compliant applicant pools
Assist the Director, Associate Directors, and Area Coordinators in preparing an effective schedule of classes, assigning classrooms, and ensuring that the schedule meets the student success goals (e.g., roadmaps, etc.) for the School
Gather and track School data about student success (e.g., graduation, retention, student progress) for the School as required and requested by Director and Dean or designee
Enter schedule into the University’s master computerized schedule, notify faculty of their individual schedule, and process any changes or corrections
Review with each faculty member room and time assignment for individual courses/assignments to ensure curricular requirements
Analyze enrollment-planning data and work with Financial Analyst to assure scheduling, faculty appointments and School salary budgets are in alignment

Scheduling Analyst Resume Examples & Samples

Production planning experience or equivalent an advantage
Third level qualification an advantage
Systems literate

Regional Scheduling Analyst Resume Examples & Samples

Review of invoices and the analysis of the data, tracking and trending performance, and data entry of all contractor time sheets
Tracking and maintaining data for deteriorated poles assigned to the region
Checking in and tracking of all work orders into Design Manager (DM), SAP, Supplier Portal, and Click Schedule application software
Create and develop reports while cross validating and preparing work orders for contractor and SCE personnel. This also includes the development and maintenance of schedules
Maintain records and the production of reports on
Scheduled vs. actual work completion dates
Planners’ adherence to schedule lead times
Construction, maintenance and inspection crew utilization, as well as other measures
Serve as an analyst to support the Regional Scheduling Manager, Resource Planning and Performance Manager, districts and Desert Region, overall
Collaborate with various levels or management, internal SCE personnel, districts, and outside contractor staff
Perform other responsibilities and duties as assigned
Analytical support during Storm conditions
Flexible to work overtime when needed
Must possess one or more years of experience in an analytical position
Associate’s degree in Business; or an equivalent combination of education, training, and experience
At least two years’ experience as a support analyst using customer support tracking databases using DM, SAP and Click Schedule
Experience with tracking work activities including contractor timesheets, invoices, and work orders
Experience with the application of project management tools and techniques to coordinate and lead projects/assignments that include tracking and updating status for stakeholders
Skills to use office productivity tools to create and edit complex reports, graphs, and presentations, converting information from one format to another, using advanced functions, and generating non-standard reports from business applications and/or databases. Demonstrated proficiency using Microsoft Word, Excel and Access
Skills to perform analysis through gathering, documenting, analyzing and drawing conclusions on complex data/information and make sound recommendations and/or decisions
Experience being a part of a team environment and sharing best practices
Experience managing multiple demands, adjusting to changing priorities and performing well under pressure
Ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers
Ability to effectively resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation
Strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning

Demand & Order Scheduling Analyst Resume Examples & Samples

Translate the monthly S&OP plan to a detailed weekly master production schedule (MPS) with a 6-12 month planning horizon into the ERP
Adjusts supply plan considering supply constraints such as machinery, equipment, manpower, etc
Supports the global S&OP (Sales and Operations Planning) process
Supports oversight and analysis and development of complex attachment forecasts utilizing the latest tools available
Strong problem-solving skills and experience in data analyzing using MS Excel and/or other tools as provided
University bachelor degree related to Supply Chain and/or Logistics Management or Industrial Engineering, or equivalent experience, is required
Experience in scheduling or related supply chain experience is desired
Excellent English writing and speaking skills is highly required

Workforce Management Scheduling Analyst Resume Examples & Samples

Organize and maintain schedule and staff data in several applications including our WFM Tool (Calabrio), Excel, and SharePoint
Prepare and distribute daily, weekly, monthly, quarterly and yearly reports and analysis of call center schedules
Continuously develop and improve upon existing scheduling planning and processes
Plan and schedule off queue activities such as; team meetings, coaching, department training's, etc
2-3 years as scheduling and reporting roles; preferably in a Contact Center environment
Advanced knowledge of excel and other Microsoft office applications
Previous experience using Calabrio WFM and Cisco phone systems
Bachelor’s degree, preferably in mathematics or statistics and/or 2-3 years’ experience, or equivalent combination of education and experience

Scheduling Analyst Resume Examples & Samples

Work closely with Estimate and Construction managers to provide detailed planning and scheduling of projects
Develop, Review and understand Contract requirements for CPM Schedule and establishes criteria for schedule development (schedule detail, work breakdown structure (WBS), etc
Develop and maintain resource loaded schedules, including lists of activities, major milestones, Client furnished items, preconstruction scope, setup calendars, critical approvals, long lead procurement items and other critical project deliverables to be scheduled and tracked for the projects
Develop reasonable schedule logic and constraints based on discussion with task owners and/or teams
Identify and evaluate critical and near critical path activity sequences
A minimum of two years of construction scheduling experience
Proficency in planning and scheduling using Primavera P6
Working knowledge of Claim Digger and/or Analyzer Pro is preferred

Regional Scheduling Analyst Resume Examples & Samples

Inputting data into various databases
Tracking Edison / contractor work activities such as Purchase Requisitions (PREQ), Service Entry Sheets (SES), and Field Change Orders (FCO) and performance
Reviewing invoices; analyzing data; tracking and trending performance; data entry of all contractor time sheets
Checking in and tracking all work orders status, Click Schedule, SAP
Generating reports, cross validating and preparing work orders for contract and Edison personnel
Developing and maintaining schedules; supporting other analysts (in their absence)
Maintaining records and producing reports on scheduled vs. actual work completion dates, planners adherence to schedule lead times, and construction, maintenance and inspection crew utilization, as well as other measures
Providing support during Storm; overtime required as needed
Performing other duties and responsibilities as assigned
Must have a minimum of one year analytical experience or a minimum of three years of experience in high level administrative support and/or project coordination
Demonstrated experience gathering, documenting, analyzing and drawing conclusions on complex data/information and make sound recommendations
Must be proficient in Microsoft Excel, Word, PowerPoint, and Access

Intraday Scheduling Analyst Resume Examples & Samples

Monitors call & offline arrival patterns and compares them against previously determined forecasts. Makes staffing and workflow decisions based upon real time demand and staffing ability to meet business objectives
Updates Scheduling system with daily changes, last minute time off, off line activities, training & coordinates to schedule stand up meetings, offline activities and any immediate business need not preplanned
Communicates with Scheduling Managers, Call Center Managers and Supervisors any unusual events and what actions were taken to ensure business objectives were met
Allocates staffing resources to handle volume flow both within one site and between multiple sites
Generates and evaluates staffing schedules, and ensures data updates into scheduling system. May develop staffing and scheduling plans through researching and analyzing call center trends, forecasting need based on prior and future activity, and utilizing scheduling software. Presents recommendations to Contact Center Management in support of meeting business unit goals and objectives
Conducts scheduling orientation for new hires in conjunction with other WFM team members
Handles various scheduling questions and requests by staff
Conducts “what if” analysis to determine the best approach for meeting service levels goals
Creates, develops, and presents new scheduling programs to address issues particular to the call center and intra-team (i.e., opening of a new center, office back-up, overflow coverage, initiatives, Analyst time-off coverage etc.)
Bachelors degree or equivalent training, in addition to 1-2 years related work experience required
Prior computer applications experience and good systems knowledge is essential
Must have strong analytical, organizational, and communication skills
Prior call center experience preferred

ROC Scheduling Analyst Resume Examples & Samples

7+ years of WFM related experience with 5+ years of previous scheduling experience
5+ years of experience with NICE IEX including vacation allotment and scheduling modules
5+ years of experience with Intraday module
Experience with Avaya phone systems and CMS Supervisor including agent skilling
Experience in vacation allotment and forecasting modules preferred
Experience with scheduled overhead feature preferred
Ability to analyze data and develop action plans to address identified needs
Advanced knowledge Microsoft Excel preferred
High level of comfort communicating with executive leadership
Broad knowledge of contact center environment
Strong collaboration and teambuilding skills
Strong decision making, problem solving and analytical skills
Strong communication skills (verbal, written, and listening)
4-year college degree preferred

Scheduling Analyst Resume Examples & Samples

Perform analyses, develop draft requirements, evaluate tool options, develop training materials, and provide assistance to programs for implementation
Support the establishment and implementation of Earned Value Management (EVM) systems
Perform analyses, develop draft requirements, evaluate tool options, develop training materials, provide assistance to programs for implementation
Perform on-going schedule tracking, analysis, and issuance of changes to work packages, working with appropriate Program Managers and other applicable organizations
Support establishment and implementation of the DP level integrated master schedule
Bachelor’s degree is required (business or in a related technical discipline is preferred)
8-12 years of experience supporting federal government programs is required
Knowledge and understanding of Earned Value Management Systems including the application of ANSI 748 criteria
Experience in performing cost and schedule analysis; setting up and maintaining Control Account, Work Package, and Planning Package budgets; collecting actual costs and earned value by Work Package; identifying and analyzing cost variances; preparing periodic performance reports
A Master’s degree is also desired, but not required
Prior project controls/systems engineering experience with NNSA headquarters, NNSA field offices or sites (e.g., SNL, LANL or LLNL) or the Department of Defense (e.g., Air Force, Navy, Army, DTRA) is highly desired
PMP certification is also desired
Experience in designing, building, baselining, and maintaining complex, resource-loaded schedules that are used as a key tool for management decisions on medium to large projects (>$25M/year) is desired

Erecord Scheduling Analyst Resume Examples & Samples

Completes the functional design and build of the eRecord Revenue Cycle applicaitons after successfully achieving (and maintaining) current Epic certification.Epic certification may require two to five weeks of training requiring travel
Performs in-depth analysis and facilitates development of integrated workflows
Collaborates with the project team, subject matter experts, training and technical teams to effect system changes that reflect an in-depth understanding of the business and end user requirements while also considering impact to integrated components and standardization
Manages all phases of assigned tasks/projects, meets established deadlines, and maintains flexibility while managing multiple priorities
Reviews requested enhancements; prioritizes and implements requested changes to the system
Takes the initiative to identify and resolve complex issues.This includes independently executing creative solutions with minimal guidance

Scheduling Analyst Resume Examples & Samples

Responsible for the schedule and delivery of rosters across 4 sites within the EU across multiple language platforms to meet the business needs
Responsible for providing accurate partner contact forecast and commitments at daily / interval level
The successful candidate will play a key role in effectively supporting and partnering with Operation to enhance the performance of all sites
On-going shift review to ensure schedule effectiveness that will meet forecast demand
This person will be the main point of contact for all scheduling queries related to operational performance
Analyse call trends and profiles to identify the best schedule fit to ensure delivery of Service levels across the business
Highlight resource issues/opportunities while making recommendations to the Scheduling Managers
Responsibility for all operational updates on a daily basis within the eWFM system to ensure all factors are accurate to allow service level predictions and potential scenarios which will allow for intraday decision making
Develop close relationships with Real-time and Capacity planning teams on how effective contact routing best matches staffing level
Analyse historical data to identify areas of underperformance and suggest and outline improvement plans to key stakeholders
Manage daily, weekly, monthly holiday allocations across a network with multiple sites ensuring adequate staffing availability while remaining within budget restrictions
Understand and promote the EU Scheduling tenants across the network
Schedule 1-1’s, coaching, training across the EU network
Experience working with eWFM software
This is a highly visible role with strong knowledge of contact center performance required
Strong/Advanced knowledge of excel
Excellent communicator with the ability to provide feedback and reports to all levels of the business
Proven ability to work under pressure and to deliver to tight deadlines
Demonstrated understanding of headcount logistics and creation of effective rotas for meet the contact demands across multiple platforms
Be flexible in working hours
Experience across multiple platforms across multiple sites
Second European Language preferred but not essential
Understanding of European labour laws
Working Knowledge of Aspect

Scheduling Analyst Resume Examples & Samples

Collaborate with the Program Management team, IT support teams, Business Process Management team and so on to conceptualize and develop an integrated schedule to assist overall management and implementation of projects
Develop and maintain schedules and production of deliverables
Foster communication between technical staff and program management stakeholders
Expertise and work efforts are focused on the analysis of the customer's business goals, objectives, needs and the general business environment to solve technical problems
Duties may be performed at customer's site
This individual will facilitate cross-functional work groups that include all levels of the organization to solve any problems and/or improve efficiencies

Demand & Order Scheduling Analyst Resume Examples & Samples

At least 3 years experience in manufacturing environment
Familiarity with company manufacturing facilities, processes, and equipment
Experience in customer demand management, production planning and scheduling

Senior Scheduling Analyst Resume Examples & Samples

Support the development of requirements for specific resource-loaded schedules so that they can feed status and changes to the integrated master schedule
Support development of work packages for cost account managers within programs
Support the development of integrated master schedules for specific programs in Primavera and/or Microsoft Project that reflect all interface milestones and activity durations from multiple NNSA M&O contractors’ schedules and feed changes to the DP level integrated master schedule
Support the establishment and development of schedule and cost risk contingency analysis using Monte Carlo analysis
Gather data, perform analyses, create draft schedules, identify issues and/or conflicts, resolve comments and issues, publish schedule, and conduct periodic schedule updates and draft briefings
Produce various types of performance reports such as EVM reporting, cost and resource reports, reports based on schedule analysis and critical path analysis and network diagrams, and tailor made reports using the scheduling software
Maintain configuration management of the software, schedule and other changes (baseline control)
12+ years of relevant experience required
Understanding of the transition of requirements, interfaces, linkages, and risk mitigation activities associated with program scope into an integrated, resource loaded schedule with schedule and cost risk contingency analysis
Experience in Primavera and proficiency with the Microsoft office suite is required (MS Word, MS PowerPoint and MS Excel)
Demonstrated experience in establishing and maintaining a positive and productive work relationship with federal customers and fellow contractor staff based on level of expertise, quality of work, personality, communication skills and timely delivery of work products. This is a requirement for this position
Application of systems engineering principles (such as requirements and interface management and risk management) for the development of integrated schedules in Primavera P6

Workforce Management RTA / Scheduling Analyst Resume Examples & Samples

Compiles and distributes and analyzes daily, weekly, and monthly call center performance reports
Prepares and reviews analyses of all billings and sales/retention activities. Responsible for the creation and ongoing management/maintenance of a database of all errors
Monitors headcount expense reductions and optimizes cost per call through forecast analysis and assists in vendor management expense
Forecasts for all business partners and find solutions for improving metrics, along with making recommendations on how to increase or improve productivity
Matches staffing to workload arrival patterns, planning schedules, maintaining accurate staffing data, assisting with long-range staffing

Scheduling Analyst Resume Examples & Samples

Develop templates and creating and using complex formulas
Provide analytical input related to trends within plans associate to call handle time and call volume, used to continuously improve forecasts and plans (workload)
Maintains headcount/FTE requirements for each plan and works closely with leadership to ensure staffing is adequate to support compliance regulations
Identifies gaps in coverage, and proposes new shifts or realignments along with hiring plans and predicts work volume
Maintains attrition capacity modeling and management of PTO planning and all HR-related activities
Measures performance in each discipline within transparent set of key metrics and targets and aligns appropriate schedules to meet business needs
Maintains and updates employee information within Workforce Management database to support data integrity
Maintains relationship with training team to ensure employees attend trainings at the best time for the business
Provides production reporting to all levels of leadership based on business requirements
Supports system integrity for Workforce Management software, Performance Manager and Cisco tools by communicating any known issues
5+ years relevant experience with Workforce Management methodologies – expert level with call centers experience with call center operations, processes and procedures, including and understanding of service objectives and contact center analytics

Scheduling Analyst Resume Examples & Samples

POC for multiple lines of business and regions
Manage shrink buckets for internal teams, track to a target and analyse trends. Work with other WFO functions, e,g, Capacity planning, to ensure realistic targets are used for demand planning
Own headcount files; ensure team structures are maintained within eWFM systems. Report on required hours, scheduled hours, committed hours and actual hours. Analyse variances to plan
Review past SL performance and predict future short-term SL performance (4 weeks) for assigned regions and markets
Support all internal scheduling and shift optimization
POC for outsource partners
Drive process improvement
2+ years as an analyst

D & O Scheduling Analyst Resume Examples & Samples

Timely availability of the right supply parts of (customer) products, and tools for production departments
Optimum stock levels
Clear communication with internal and external customers
Timely passing on of problems to (direct) leader
Timely claiming of defects
Timely availability of the right materials at the most favorable price
Handles various engineering change in conjunction with the MPS planner to ensure a correct phase in and out
Present the right material at the right time and at the right price
Timely complaint with defects
Looking ahead to discover and trends in consumption, so that ERP settings, be proactivly adjusted so that the maximum level of service remains at the lowest possible stock
Communication takes place with
Executive on the progress of work, problems and possible improvements
Strategic buyers on implementation of improvements and escalating problems
Inventory Analysts on forecasting and scheduling parameters
MPS planner concering delivery problems relating to planned orders
Engineering Change group on modified parts
Warehouse on receipts and stocks
Suppliers under purchase orders, shipments and product information
Conveyors on delivery of goods
Sales department about delivery times of products and parts
Department planning about delivery times and in the event of shortages
Organization of the company
Extensive knowledge own product range
Extensive knowledge in the to buy parts and suppliers
Domestic and foreign suppliers market
NEVI I
6 sigma DMAIC greenbelt
CPS greenbelt
Purchasing Procedures, guidelines and administrative order processing
Health and safety, environmental and quality requirements
German language in speech and writing (basic)
English verbal and written (fluent)
Retrieval of data and the preparation of tenders using a keyboard and PC
Knowledge of Caterpillar procedures and products

Workforce Management RTA / Scheduling Analyst Resume Examples & Samples

Matches staffing to workload arrival patterns, planning schedules, maintaining accurate staffing data, assisting with long-range staffing plans, collaborating on OPA decisions/reporting, and handling multiple tasks aimed at meeting/exceeding ongoing service level and occupancy objectives
Partners with Subject Matter Experts for consultation and recommendations on management of call routing
Reviews monthly location-based customer service productivity, quality, and sales performance goals, report and tracks performance against goals
Enforces schedule compliance and adherence and advises management of schedule changes
Consistent exercise of independent judgment and discretion in matters of significance

Scheduling Analyst Resume Examples & Samples

Support the Midwest (MW), East Gulf Coast (EGC), and Northwest (NW) FVC’s business needs
Act as a central liaison between Operations, Trading, Commodity Risk and Settlements for stock quantity queries
Reconcile (book) inventory with physical stock statements to achieve accurate inventory reporting in line with month end procedures
Lead back office accounting, control & settlements to resolve invoicing or inventory issues
Schedule OPDS2/OWB batch/parcel scheduling where appropriate
Work with Operators to execute timely OPDS2/OWB batch/parcel entries with respect to gain/loss reconciliation adjustments, rebranding, re-grading, house deal operations and blending operations
Work with Operators to analyze and approve invoice payments and re-bills for barge, inspection, and tank invoices
Maintain terminal supply outage spreadsheet for all regions
Maintain analysis of inventory, gain/loss and other management reporting information
Facilitate requests related to Inventory for internal and external audits
Assist origin/destination schedulers as needed with ad-hoc requests, especially month-end close items
Deal entry for 3rd party and internal deals
Troubleshoot date/volume/price discrepancies with counterparties
Two years of previous work experience
Ability to analyse and manipulate data and spreadsheets
Experience working with confidential information and proven ability to act discretely
Advanced Microsoft Office including Excel, Word, Powerpoint
Process orientated
Ability to document meeting notes
Proven communicator
Independent thinker

Scheduling Analyst Resume Examples & Samples

Some operational experience, experience with shipping or pipelines and/or knowledge of refinery operations
Knowledge of or experience in inventory reconciliation
Bias towards open thinking and learning

Workforce Management Scheduling Analyst Resume Examples & Samples

Support our high-performing Community Operations Team through understanding operational metrics and optimizing the community experience
Analyze trends and provide input on improving metrics including service levels, adherence, forecast vs actual variances, review times and occupancy
Develop, administer and maintain schedules and other resource planning outputs across multiple sites and partners, while ensuring the reliability and quality of underlying data
Be an advocate and ambassador for WFM enablement of operational excellence
Work with our internal and external partners, ensuring our support centers operate in the most efficient manner possible while creating a foundation through resource planning that protects our business and enables operational excellence
Develop, prepare and distribute reports using internal reporting via SQL and other data management methods
BA/BS degree (preferred) in communications, business, economics, mathematics or equivalent practical experience
2 years of experience developing schedules and other resource planning outputs with Aspect Workforce Management
Experience gathering unstructured data to produce insights and regular reporting using Excel and SQL
Excellent problem solving, and analytical skills
Ability to communicate to various levels within the organization
Demonstrated ability to multi-task and re-prioritize accordingly
Real time day to day decision making without seeking higher authority

Demand & Order Scheduling Analyst Resume Examples & Samples

A degree in a relevant discipline e.g. Business, Supply Chain, or equivalent experience
Relevant supply chain experience e.g. production planning, material planning, order management
Relevant experience in scheduling within a manufacturing environment

Portfolio Scheduling Analyst Resume Examples & Samples

Drive cost and schedule efficiencies through identifying opportunities at the portfolio level
Support and identify Risk Management across the portfolio
Identify and monitor the growing complexity of interdependencies
Coordinate resolution of portfolio-wide issues (e.g. critical resources)
Implement industry insights and understanding of macro factors on resourcing
Assist in coordinating road and rail possession management across the portfolio Monitor and analyse the performance of the portfolio in the context of the current operating environment and the strategic direction of Infrastructure & Services
Relevant tertiary qualifications in economics, finance, commerce or similar discipline (or equivalent experience)
Ability to identify benefit metrics/KPIs that can be reported on
Demonstrated ability to interpret and analyse schedule and cost information

Scheduling Analyst Resume Examples & Samples

Organize the activities of Field Service Technicians to insure goals and service levels are met
Complies with and ensures compliance to established dispatch process, procedures and policies
Monitor open order status and receipt of documentation from Field Service Technicians to ensure that all calls are ready for invoicing
Interface with internal and external customers to provide exceptional customer service

Scheduling Analyst Resume Examples & Samples

Maintains and coordinates the integrated master plan and integrated master schedule to meet all program objectives
Project cost structure set-up and management; adherence to company policies, procedures and internal controls; and special projects as assigned
Receive moderate interaction/supervision/direction from Business Manager
Supports cost control system, monitor and control costs and schedules on contracts requiring validated cost schedule control system
Perform analyses and prepare reports in order to ensure that contracts are within negotiated and agreed-upon parameters and government cost control guidelines
Prepare budgets and schedule for contract work and perform and/or assist in financial analyses such as funding profiles, sales outlook, and variance analysis
Prepare program plans to ensure program requirements and statement of work are captured and scheduled
Bachelor's degree in Finance, Accounting, or related degree
Minimum 3 years of scheduling experience or related in a Earned Value Management Systems (EVMS) environment or minimum 1 years with a Master's degree
Ability to obtain a DoD Secret Security clearance required
Knowledge of Northrop Grumman policies and procedures
Proficient level knowledge of Microsoft Project, preferably including creating and maintaining resource loaded schedules

WFM Forecasting & Scheduling Analyst Resume Examples & Samples

Create, maintain and analyze forecasted call volume, AHT, call capacity among other traffic variables
Track call volume trends and provide structured plan for improving call forecast
Create and maintain employee schedules to best suit call center needs
Organize and maintain data in several applications including WFM Tool, Excel and Access
Prepare and distribute daily, weekly, monthly, quarterly and yearly reports with analysis, achievement against goal progress, and recommendations for improvement
Continuously develop and improve upon existing scheduling, call forecasting and capacity planning
2-3 years as forecast analyst, scheduling and reporting roles; preferably in a Contact Center environment
Advanced knowledge of call center terminology and technology, including previous experience data mining from ACD, WFM, and CRM platforms
Employee is frequently required to sit for extended periods of time and may be required to talk and listen to employees and/customers
Employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; and reach with hands and arms
Employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Senior Scheduling Analyst Resume Examples & Samples

A minimum of two years' experience within a scheduling role
Ideally has experience of scheduling manually and from using a work force system. Experience with Impact 360 will be beneficial but all other types of software will be considered
Experience of innovation and continuous improvement
The ability to build relationships across departments

Senior Scheduling Analyst Resume Examples & Samples

A minimum of 18 months experience within a scheduling role
Excellent communicator - articulate
Analytical and numerical skills
Able to think outside the box

Scheduling Analyst Intern Resume Examples & Samples

Schedule sales orders in SAP; monitor past due and at risk orders
Supply & demand analysis for Lead Time calculations
Scheduling Metrics
Available to Promise (ATP) calculations as needed
Monitoring and correcting invalid profit centers
Assist with forecast accuracy: Add part #s to CRM from write-in section of forecast; monitor forecast for obsolete items and correct
Represent Company in a positive, professional manner when working with both external and internal customers
Support and adhere to Company’s Code of Conduct and Ethics Policy
Excel, Access
Personal Computer knowledge
Familiarity with Microsoft Office Suite
Keyboard/typing skills
Ability to effectively communicate both verbally and in writing

Forecasting & Scheduling Analyst Resume Examples & Samples

Self-directed in order to achieve independent goals and objectives
Analyze work volume variances to the forecast and adjust staffing levels accordingly
Makes recommendations and routing changes based on observations
Interface with business unit management as needed for escalation of service-impacting issues
Manages special conditions within the framework of an Emergency Action Plan (i.e. Fire, Power failures, etc.)
Education/Knowledge Post-Secondary Education
3 - 5 years scheduling experience working in a Contact Center Environment
2 to 4 years Workforce experience

Project Controls Scheduling Analyst Resume Examples & Samples

5 years of Nuclear (commercial and/or Navy) power experience required
2 years of Industrial and/or Nuclear Project scheduling experience required
Experience working in a team-oriented, collaborative environment
Basic Power Plant System Knowledge
Knowledge of Critical Path Scheduling Method
Knowledge of Earned Value Management (EVM) Principals
Knowledge of Scheduling Tools (Primavera P6 preferred)
Knowledge of MAXIMO Work Management System
Excellent analytical, mathematical and creative problem-solving skills
Excellent listening and interpersonal skills
Personal ownership and initiative
Ability to communicate ideas in both a technical and user-friendly language
Ability to facilitate and manage data inputs and changes across multiple organizations
Provide and maintain accurate project schedules
Manage Earned Value with assistance of the Project Manager and Cost Analyst
Coordinate scheduling activities with Project Managers, Site Project Leads, Work Management, Cost estimators, Supply Chain, vendors, contractors and others as necessary
Work with Cost Estimator and Cost Analyst to develop project base schedule and budget
Provide oversight to the A&E firm when developing and maintaining design schedules
Attend scheduling meetings to ensure pre-planning, implementation, and schedule critiques are effective in developing continuous product improvement

Regional Scheduling Analyst Resume Examples & Samples

Tracking, reporting, and maintaining data for deteriorated poles assigned to the region
Checking in and break down all work orders that are authorized to proceed in the region
On a daily basis, utilize SAP, Supplier Portal, TOPs, and Click Schedule application software
Utilize Design Manager (DM) to view various information related to the work order
Research, track and submit accruals on a quarterly basis for the region
Support various region and stakeholder meetings such as Regional Grid Team, Scoping, Work Coordination meeting, and Contractor meeting
Must possess two or more years of experience in an analytical position
Two or more years of experience as a support analyst using software and databases, such as, DM, SAP, Supplier Portal, TOPs and Click Schedule
Skills to use office productivity tools to create and edit complex reports, graphs, and presentations, converting information from one format to another, using advanced functions, and generating non-standard reports from business applications and/or databases. Two years of experience in a professional environment using Microsoft Word, Excel and Access

Industrial Scheduling Analyst Resume Examples & Samples

Organize the activities of Field Service Technicians to ensure goals and service levels are met
Analyze and plan work schedules to minimize distances traveled by the field work force
Make changes to the planned work schedule in accordance with customer demands, priority levels, and capacity changes
Work with designees on procurement of parts and materials in a manner that ensures required material is delivered to the work site in accordance with customers’ service level agreements

Forecasting & Scheduling Analyst Resume Examples & Samples

Associate’s Degree in Business Administration or equivalent combination of education and experience. Bachelor’s Degree preferred
Four to five years of experience in a fast-paced telephone/dispatch operation center or equivalent, preferably with sophisticated scheduling software experience
Experience with IEX, Nexidia, CMS preferred
Knowledge of MS Office suite of products including Excel, Word, PowerPoint, and Access. Spreadsheet modeling required
Good interpersonal and presentation skills to interact with center management staff and others effectively. Able to work overtime when necessary
A competitive salary based on experience
Eligibility for annual bonus
The opportunity to work in a fast paced environment where you can see the impact of your contributions on a daily basis

Workforce Scheduling Analyst Resume Examples & Samples

Prepares associate schedule options based on forecasts supporting all client channels, back office requirements while balancing client & associate experience strategies and region requirements
Coordinates associates schedule change requests and scheduling of time off
Develop multiple schedule options when required resources to support target KPIs exceed actual staff (occurs 90% of the time). Schedule options must balance the associate & client experience, back office and region requirements. A strong recommendation should be provided to the region on which option balances all needs the best
If options are required for multiple weeks, options and recommendations must be balance across the month to ensure that the associate or client experience is impacted more than the other during the course of the month
Requires extensive interaction with all levels of Leadership within the regions and Service Management
If appropriate options are not provided, associate morale could be impacted, increase call volume can result if back office and answer performance are not balanced, and loss of confidence of Regional Leadership
Partner with various Business Units, Project Teams, Training, etc. to schedule mid & short term training and associate coaching to ensure the SBS' commitment towards quality
Conducts daily/weekly/monthly meetings focused on reviewing schedule, KPI results, etc. throughout all of SBS
Review the current process of scheduling and uncovers the potential opportunities of improved efficiency, that includes schedule rotations, operation hours and staffing of agents
Utilizes workforce management scheduling software in developing weekly staffing optimization for all business and appropriate type of contacts (inbound/outbound calls, faxes, emails, chat)
Ensures that the exception entries are accurate and consistent, maintain consistent and accurate shrinkage reports
Produce and analyze variances between forecasted demand and resource availability to establish the accuracy by which the demand is being forecasted and the resource being allocated
Ensures that, where appropriate, lessons are learnt to ensure the development of the workforce planning/scheduling process and tools. This will include the collation and management of feedback to and from staff within multiple sites
Monitors productivity metrics and schedules to ensure adequate staffing in coordination with training, meetings, breaks/lunches, etc
Assist in the production of performance management data, scorecards, dashboards
Develops optimal agent schedules at multiple sites to meet call center established goals
Tracks, monitors and analyzes employee adherence to assigned schedule; provides supervisory staff with appropriate feedback
Maintains events calendar on behalf of Region (meetings, trainings, 1:1 sessions, etc) and ensure that impacts to business are captured, analyzed and recommendations on staffing supporting the associate experience are delivered in a timely manner
Preference will be given to candidates who have the following
Solid understanding of call routing strategies (CentreVu, Meridian, etc..)
Strong computer skills that include proficiency in Excel, Word, Access, PowerPoint are preferred
Exceptional analytical skills in a previous call centre
Proven working experience and strong ability to communicate with various management levels
Thorough and deep knowledge of CMS (Call Center Reporting System)
Excellent skills in communication should be accustomed with fast and changing needs
Strong ability towards conflict resolution
Excellent organization, time management and multi-tasking skills

Download Scheduling Analyst Resume Sample as Image file

Related Job Titles

Scheduling Coordinator Resume Sample

Middle Office Analyst Resume Sample

Business Office Analyst Resume Sample

Scheduling Manager Resume Sample

Scheduling Specialist Resume Sample

Scheduling Resume Sample

Records Analyst Resume Sample

Scheduling Engineer Resume Sample

Scheduling Supervisor Resume Sample

Program Planning Scheduling Analyst Resume Sample

Planning Scheduling Analyst Resume Sample

Office Analyst Resume Sample

Browse More

Scheduling Analyst Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Scheduling Analyst resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Scheduling Analyst Resume Examples & Samples

Scheduling Analyst, Mid Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Forecasting& Scheduling Analyst Resume Examples & Samples

Forecasting & Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Demand & Order Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Demand & Orders Scheduling Analyst Resume Examples & Samples

WFM Scheduling Analyst Resume Examples & Samples

National Workforce Scheduling Analyst Resume Examples & Samples

Demand & Order Scheduling Analyst Resume Examples & Samples

Demand & Order Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Workforce Management Scheduling Analyst Resume Examples & Samples

Production Scheduling Analyst Resume Examples & Samples

Demand & Orders Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Workforce Scheduling Analyst Resume Examples & Samples

Forecasting / Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Stamping Scheduling Analyst Resume Examples & Samples

Program Cost Scheduling Analyst Resume Examples & Samples

Forecasting & Scheduling Analyst Resume Examples & Samples

Call Routing & Scheduling Analyst Resume Examples & Samples

Call Routing & Scheduling Analyst Resume Examples & Samples

Program Scheduling Analyst A Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Demand & Scheduling Analyst Resume Examples & Samples

Workforce Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Senior Scheduling Analyst Resume Examples & Samples

Labor & Scheduling Analyst Resume Examples & Samples

Lead Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Regional Scheduling Analyst Resume Examples & Samples

Demand & Order Scheduling Analyst Resume Examples & Samples

Workforce Management Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Regional Scheduling Analyst Resume Examples & Samples

Intraday Scheduling Analyst Resume Examples & Samples

ROC Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Erecord Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

Scheduling Analyst Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume