Parts Specialist Resume Samples

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T Olson

Tamara

Olson

5166 Gwendolyn Terrace

Philadelphia

+1 (555) 172 7677

5166 Gwendolyn Terrace

Philadelphia

Phone

p +1 (555) 172 7677

Experience Experience

Philadelphia, PA

Production Parts Specialist

Philadelphia, PA

Mitchell-Cronin

Philadelphia, PA

Production Parts Specialist

Perform other duties as assigned
Complete inventory control documents and other related paperwork
Receive, ship, deliver, and maintain inventory for parts, components, materials and supplies
Load, unload, and drive trucks for transfer of materials and components
Sort and process warranty parts and material
Transport and record transfers to other locations
Maintain and clean warehouse and other related areas

Detroit, MI

Process Technician / Parts Specialist

Detroit, MI

Kub LLC

Detroit, MI

Process Technician / Parts Specialist

Manage workload with positive attitude and proactively help co-workers
Maintain and help develop up-to-date work procedures
Flexibility in work schedules and hours
Manage small projects involving multiple departments and/or outside contractors
Assist in improving repair efficiency at rectification areas
Investigate and implement countermeasures to improve yield and repair time
Support Lean Manufacturing, 5S initiatives, and safety related projects

present

Los Angeles, CA

Transit Fleet Technician & Parts Specialist

Los Angeles, CA

Crona, Sanford and Stehr

present

Los Angeles, CA

Transit Fleet Technician & Parts Specialist

present

Performing vehicle maintenance to the First Vehicle Services standards
Manage the returns of cores and parts
Provide counter service
Ensuring work orders are completed accurately
Maintain files and records, providing reports as necessary
Performing road calls and emergency services as necessary
Moving vehicles safely between job and work area

Education Education

Bachelor’s Degree in Engineering

University of Georgia

Bachelor’s Degree in Engineering

Skills Skills

Computer savvy – Microsoft Office Suite proficiency in Word, Excel, PowerPoint and Outlook
Ability to type 35-45 wpm
Working knowledge of Parts Systems ( ET200, ETKA, CICS_GA,EPIS
Parts Technical Specialist Knowledge
Automotive technology understanding
Problem solving
Resource management
ETKA parts catalog
Influencing, conflict resolution, negotiation skills
Collaboration – joining people, processes or systems

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Technical Parts Specialist Resume Examples & Samples

Technical Parts Assistance and Catalog Assistance / Development / Correction
Knowledge transfer agents for the Technical Parts Specialist Level 1 team, developing their understanding of ETKA (Electronic Parts Catalog) and overall Parts Technical knowledge
Order Facilitation
Escalate any concern to the Dealer Support Manager that has the potential of causing a negative impact to the VWGoA parts business or CSI
Escalate any unresolved incident to the Dealer Support Manager that has been open in SM9.3 for over thirty days
Assist Team Supervisor and or Quality and Training Parts Specialist on quality scorecards for Technical Parts Specialist Level One team members
Process inbound Dealer Web Support requests
Identify situations where repeat calls from internal or external VW or Audi customers are likely and supply the Parts Specialist Team with approved response to be logged into 9.3 ensuring uniform replies
Assist Parts Instructor in training development
Familiarization of current models and systems through Self Study Programs (SSP)
Distribution of SSP or other pertinent documentation to Parts Specialist Tech Team at depot locations as required
Attend learning center classes to physically examine parts and vehicles
Maintain archival library
Interface with Supplier Integration & TQM Team to ensure accuracy of technical data received from all types of stock checks
Assist with EPIS corrections and functionality questions
Log into 9.3 all direct inquiries by internal customers as well as subsequent resolutions
Assist with ELSA corrections and discovery of anomalies
Parts identification
Act as back up for Parts Specialist Tech Team. Manning technical queue and VW Accessories mailbox as required
Monitor monthly calls to determine which part numbers require pictures in ETKA
Identify best practices, develop, publish, update and maintain library of Technical Parts Standard Operating Procedures
Facilitate monthly meetings with Technical Parts Specialist Level 1 Team
3-5 years Dealer Operations or Automotive Industry
Computer savvy – Microsoft Office Suite proficiency in Word, Excel, PowerPoint and Outlook
Collaboration – joining people, processes or systems
Influencing, conflict resolution, negotiation skills
ETKA parts catalog
Automotive technology understanding
Parts Technical Specialist Knowledge
Working knowledge of Parts Systems ( ET200, ETKA, CICS_GA,EPIS
Ability to type 35-45 wpm
Dealer Operation experience
Database management
ASE / State Certification

Vehicle Parts Specialist Resume Examples & Samples

Implements and enforces policies and procedures related to stock inventory
Works in conjunction with mechanics and others to order parts specific to particular vehicles
Inputs work orders into the work order tracking system (ELKE for now, new systems in the future)
Provides support to the department administrative person with Payroll and fueling systems
Maintain inventory to include: tracking, reordering
Stocking and eliminating obsolete stock
Purchase/provide parts for all vehicles (Snowcats, snowmobiles, light vehicles, heavy equipment, buses and other
Specialized equipment) serviced in the Vail Fleet Maintenance Dept
Input inventory usage and labor into ELKE
Conduct monthly inventory cycle counts
Assist in scheduling work through outside vendors and providing a PO for all work that needs to be done
Negotiate price and benefits from various vendors and manufacturers
Work in a fast paced atmosphere and provide internal/external customers with professional service at all times
Take incoming customer calls and provide direction and assistance. Also responsible for responding to incoming
Radio transmissions
Maintain SOX inventory requirements
Provide support to the department administration person which will include payroll and fuel responsibilities

Quality & Training Parts Specialist Resume Examples & Samples

1-3 years of experience in managing people and/or processes
1-3 years of warehouse, automotive, or parts experience
1-3 years of parts sales or dealership experience
Communication skills - verbal, written and oral
Conceptual thinking skills
Computer savvy
Aligns business needs with appropriate solutions
Builds and sustains relationships
Listens actively
Prioritizes
Gathers information
Exhibits self-confidence
Takes initiatives
Demonstrates commitment
Analyzes problems and provides solutions
Displays professional integrity
Excellent time management
Ability to provide crucial and timely feedback
2-4 years of experience in Customer Service and or Call Center Environment
Dealer parts operations understanding
Working knowledge of all Parts systems (ET-2000, ETKA)
Experience in technical automotive or related industry
Instructional Design and Needs Assessment

Production Parts Specialist Resume Examples & Samples

Receive, ship, deliver, and maintain inventory for parts, components, materials and supplies
Complete inventory control documents and other related paperwork
Research through use of parts manuals, microfiche or AX Dynamics software for required parts
Set up and maintain inventory in a ready state for use
Complete physical parts inventory, utilizing AX Dynamics for data entry
Transport and record transfers to other locations
Maintain and clean warehouse and other related areas

Process Technician / Parts Specialist Resume Examples & Samples

Ensure to be constantly updated on possible part changes, changes in the ordering systems, and new repairs
Quickly identify required parts needed for repairs and order them
Help in preparing repair instructions and training documentations for rectification
Write and maintain manufacturing instructions and inspection documents
Maintain and help develop up-to-date work procedures
Assist in improving repair efficiency at rectification areas
Investigate and implement countermeasures to improve yield and repair time
Support Lean Manufacturing, 5S initiatives, and safety related projects
Manage workload with positive attitude and proactively help co-workers

Parts Specialist / Cashier Resume Examples & Samples

Promote the Pick-n-Pull Safety Culture
Be a team player. Work as a member of the team to help the team achieve its goals
Maintain a high level of integrity
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc
Identify when customer interaction requires assistance from management
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business
Must work safely at all times
Must have good people skills with an outgoing friendly positive attitude
Able to work retail hours including overtime, weekends and holidays
Must have reliable means of transportation
Must be able to read, write, and speak in the English language
Bilingual in Spanish a plus, but not required
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers
Previous experience in a retail environment preferred but not required
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties
Vision must be sufficient to perform job functions safely as described above
Able to work on feet (stand and walk) for assigned work shift

Transit Fleet Technician & Parts Specialist Resume Examples & Samples

Stock all parts
Conduct price and quality survey
Provide counter service
Maintain a clean and orderly parts room
Ensure accuracy and reliability of data entered into computer
Maintain files and records, providing reports as necessary
Order special (non-stock) parts for repair orders, following order policies and procedures
Manage the returns of cores and parts
Monitor re-order levels and replenish inventory in order to maintain proper inventory levels
Complete all other assigned duties

Retail Parts Specialist Resume Examples & Samples

Under the direction of the Store Manager of Parts, oversee store merchandising activities, maintain standards of appearance, and coordinate and cooperate with associates in the execution of plan-o-grams, overall product presentation, inventory management, pricing, signage and various product initiatives to enhance the customer experience and maximize inventory turns
Responsible for all aspects of the store's hard parts inventory, parts counter, stock area, and tire room. This includes oversight of proper inventory levels, coordinating with the service and commercial teams for seamless parts delivery, and promptly reacting to the needs of our internal and external customers; measured through various reporting tools, periodic assessments, and management feedback
Key holder and responsible for basic and detailed opening and closing responsibilities
Related experience in the automotive service environment is preferred

Worldpac OE Catalog Auto Parts Specialist Resume Examples & Samples

Exceptional problem solving and analytical skills
Exceptional organizational skills
Production of an accurate and consistent work product within a very structured environment
Objective assessment of priorities within one’s own list of projects and initiatives
Self-motivated and self-disciplined
Systems oriented
Computer literate and proficient - ideally in data base centered software application(s)
Understanding of research, categorization and classification concepts and processes
Actual experience with cataloging and/or organizational data base applications is a plus
General automotive design and mechanical systems knowledge base a plus
Automotive replacement parts, aftermarket and/or OE, in a retail or wholesale/distribution and / or repair facility environment experience is a plus
ACES environment related experience is highly desirable

Customer Solutions Parts Specialist Resume Examples & Samples

Provide best in class product support for games to all customers
Utilize company systems to locate and properly order parts for all games and platforms
Accurately analyze, classify, track, investigate, research and resolve all parts support/service problems and issues
Ability to accurately close all part orders and service tickets by entering data into company system and meeting established deadlines
Facilitate prompt, open, complete and direct communication with customers, technicians and other 3rd party providers to schedule service or resolve service or parts related issues
Assist in coordinating of service issues involved in the repair of Konami games
Assist in the preparation of FAQ's, Knowledge articles, upgrade notes, how-to documents and other support documents
Answer all incoming call and provide customer service support as necessary

Technical Parts Specialist Resume Examples & Samples

Receive inquires and orders on parts, products and/or accessories and researches availability through complex on-line systems. Possess a thorough knowledge of a wide variety of appliance parts, products and accessories information, part numbers, codes, guidelines and procedures. Answer questions on general parts information, part usage, shipping options, delivery timeframes, warranty and/or guarantees. Create accurate orders, fulfillment requests and shipping details via standard ordering procedures. Quote customers the complete order total with applicable taxes and advises shipment dates. Offer an up-sell or cross sell on all customer parts calls
For parts credits or lost product consults complex on-line systems, resources and web tools, computerized data base, internal resources etc. for information on resolution procedures. Investigate and find appropriate solutions to customer issues; responsible to follow-up as required; responsible for providing outbound calls to keep the customer up to date on their issues by providing key information. Set new case files up, as required. Document case information, activities and resolutions. Follow specific escalation procedure for each call type and/ or case; escalates to Tier 2, Technical Leads, Performance Coaches or Management
Initiate call or web chat with TSD technical leads or performance coaches if unable to locate a part/product/accessory and/or for problem resolution in matters of greater complexity. Identify and document system, service and/or parts issues and make recommendations for enhancements/ modifications that support an environment of continuous improvement. Work on off-phone activities, such as: creating parts templates (FAST), parts sourcing from suppliers or local sources, investigations, waiting parts discrepancy screens, etc
Required to remain current on new developments and changes through repair tips and warranty bulletins, email, manual reviews, attends training updates as required. May participate in or lead peer training
Secondary school diploma

Parts Specialist Resume Examples & Samples

Providing technical support regarding spare parts and components with the help of Product Line Managers, Engineering, and Product Support, for service and sales organizations in the Regions
Interface with Engineering, R&D and Product Line Management to ensure that Parts documentation (Parts Manuals) are in accordance with SMRT documentation policy
Ensuring parts are set up in SMRT Logistics Item Master with relevant information including Price rule and commodity for the Global List Price (GLP) model (participate in project team for product integrations)
Managing the spare parts process in product development projects, including identification of new spare parts, set up of item codes and requisitions, and preparing stocking recommendations
Help Desk for Spare Parts and Components
The qualified candidate will possess a suitable degree in technology and have at least three years’ experience in spare parts, maintenance or engineering
Strong people skills (communication is a key part of this role)
Must be Computer literate and be able to use various applications for analytical purposes
Good Spoken and written English
Strong Analytical skills
Must be able to prioritize and work independently
Experience in the heavy machinery and/or mining and construction business is highly valued
You have a passion to excellent customer service and you are capable of clearly expressing your ideas and have a strong interest in working with experts across cultural boundaries
You are eager to learn all the time new products, solutions, processes and IT tools – lifelong learning is your key motivator

Technical Support Parts Specialist Resume Examples & Samples

Provides accurate information to the Dealer Network in a friendly manner
Seeks out answers to questions within the materials and tools available
Escalates calls appropriately ensuring a soft transition if an inquiry is beyond scope of knowledge
Achieves goals for incoming customer inquiries via call and e-mail
Maintains product knowledge through training and continuing education
Fosters a positive team atmosphere in all functions of Customer Support
Maintains a “customer first” attitude at all times
At least one year of experience handling a high volume of inbound calls or working in a customer support role
Proficient computer skills with a proficiency in Microsoft Office
Self-motivated with emphasis on assisting customers by resolving issues quickly and accurately, while maintaining an ownership until resolved
Can do attitude, with emphasis on team-work
Experience with gas and diesel driven engine systems
Electrical or mechanical aptitude and ability to read schematics
Previous experience with auto parts look up and technical understanding

Parts Specialist Ground Support Equipment Resume Examples & Samples

Working in partnership with Airline GSE and other airline employees to provide outstanding customer service
Addressing airline customer service questions and problems quickly
Shifting into a high gear and bringing a high energy to our GSE NAPA parts counter
Lifting merchandise up to 60 lbs for deliveries
ASE (P2) parts certification, a plus
Provide GSE parts knowledge and outstanding customer care everyday
Parts procurement, logistics, and/ or supply chain experience
Aviation Ground Support Equipment, parts supply chain and logistics background
Ability to thrive and have fun in a busy, fast-paced retail environment
Knowledge of cataloging AND/OR inventory management systems, a plus
Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary
Flexibility in schedule including evenings, weekends and holidays
Pre-Employment drug screen and background check

Transit Parts Specialist Resume Examples & Samples

Two years of warehousing or parts room experience including ordering, receiving, stocking, storing and issuing parts, equipment, materials, and supplies in a safe and efficient manner, and in a computerized inventory system environment. The completion of a vocational warehousing and/or parts counters training program; OR an equivalent combination of related education and experience
A basic knowledge of receiving, storing and issuing parts, equipment, materials and supplies, and demonstrated ability to effectively use a computerized inventory system
Ability to read and understand parts catalogs and technical publications written for automotive parts and/or heavy-duty diesel or truck parts
Ability to receive stock, store and issue parts, equipment, materials, and supplies in a safe and efficient manner
Demonstrated ability to create and maintain effective work relationships and provide good customer service

AP Nuclear Parts Specialist Resume Examples & Samples

Implement standards contained in Westinghouse 'Codes of Business Ethics & Conduct.' Ensure that all employees reporting to this position are informed about the standards and related policies, and enforce them within this supervised activity
Develop customer quotations for standard parts / products under close guidance. Review customer specifications. Generate prices and identify technical and commercial issues. Interact with customers to understand expectations/needs to ensure department responsiveness
Provide support in evaluating cost estimates and development of innovative pricing structures for negotiation with customers
Develop knowledge of integrated systems, departmental and commercial policies, products and services, and support group functions and interaction requirements
Develop implementation and execution techniques for management of customer contracts from order entry, on time delivery, and collection of receivables
Prepare reports and forecast data for orders entered, sales and open order status for customers and management. Resolve customer hardware and documentation discrepancies to facilitate problem resolution and prompt payments of invoices
Bachelor’s degree in Engineering, Marketing or business related field (i.e., business, logistics, etc.)
Typically one to three years of professional experience
Business Management, Accounting, and Business Logistics degrees are acceptable educational background requirement for Nuclear Parts Specialist positions
Roles and responsibilities of Nuclear Parts Specialist positions include project management, customer interface/communication, and marketing/commercial skills
Educational backgrounds associated with Business and Logistics degrees support primary position responsibilities

Customer Service Advisor / Parts Specialist Resume Examples & Samples

Maintain a high level of integrity
Bilingual in Spanish a plus, but not required
Previous experience in a retail environment preferred but not required
Vision must be sufficient to perform job functions safely as described above

Import Parts Specialist Resume Examples & Samples

Provide exceptional customer service to all store customers
Assist wholesale and retail customers with their auto parts questions and needs, either in person, via the telephone, or through online ordering
Handle cash, credit card, and other purchasing transactions
Operate the store point of sale system (TAMS) to search for parts and customer accounts, and to invoice and pull orders
Pull and prepare inventory orders for customer pick up or delivery
Operate the electronic and paper cataloging system to retrieve up to date parts information
Effectively communicate features, benefits, and warranty policy information to customers

Aircraft Spare Parts Specialist Resume Examples & Samples

Establishes inventory levels of aircraft spares, hardware, and expendables that adequately supports both commercial and government flight test operations and sufficiently supports aircraft maintenance and flight schedules all based on pricing, demand and lead time. Refer difficult and/or unusual problems to supervisor
Ensure proper inventory levels are adequately maintained. Coordinate the yearly Government Furnished Equipment (GFE) inventories. Ensure proper documentation. Assist Government and Northrop Grumman auditors in locating and identifying government and commercial equipment. Responsible for the authorization, shipment and transfer of all government and company owned equipment and ensure company and government compliance of associated record keeping
Prepare purchase requisitions, blanket purchase requisitions, “L” orders, needed to obtain material and parts for aircraft from information provided. Use the Inventory Locator System and aircraft vendors to locate aircraft parts. Obtain best prices, delivery and the like. Determine supplier to place order. Follow up on all orders placed and status of receiving parts or material
Maintain an accurate log of procurement activities per aircraft and per charge number of all purchases inclusive of part number, descriptions, qualities, price, quantity, vendors, requestor name, etc. as to comply with audit requirements and additionally to develop purchase history to aid in budget forecasting
Advise supervisor of potential and or unusual problems. Provide sufficient information to identify, as completely as possible, the parameters, the impact of these problems. Recommend alternative solutions when possible
High school graduate or the equivalent
Four years experience in store room related work with Federal Aviation Administration certified aircraft parts and material
Must have knowledge of Federal Aviation regulations
Experience and be current in the aviation field within the last 2 years with a Computerized Aircraft Maintenance Program Inventory software package required

Lead Nuclear Parts Specialist Resume Examples & Samples

Provide expertise in evaluating NPO product offerings and their alignment with customer needs. Initiate and pursue development of major business opportunities in support of NPO strategic and financial objectives
Lead and support market and business analyses, identify alternatives, and develop implementation plans. Manage strategic customer accounts
Supervise and direct group personnel including but not limited to day to day oversight, product pricing, training and business system processes in support of department objectives
Implement standards contained in Westinghouse 'Codes of Business Ethics & Conduct.' Ensure that all employees reporting to this position are informed about the standards and related policies, and enforce them within this supervised activity
Devise innovative approaches to achieve orders entered, sales and required margin objectives in compliance with business requirements
Working knowledge of Westinghouse NSSS Systems & Repair & Replacement Services in addition to thorough knowledge of U.S. and international electric utility industry. This should include Material Management, Operations, Maintenance practices and operational performance objectives
Bachelor’s degree in Engineering, Marketing or business related field (i.e., business, logistics, etc.). Typically minimum of eight to ten years of experience in engineering, marketing, or related fields. Business Management, Accounting, and Business Logistics degrees are acceptable educational background requirement for Nuclear Parts Specialist positions. Roles and responsibilities of Nuclear Parts Specialist positions include project management, customer interface/communication, and marketing/commercial skills. Educational backgrounds associated with Business and Logistics degrees support primary position responsibilities
Certification of periodic training in Nuclear Industry Standards/Regulations (i.e., 10CFR50 Appendix B, 10CFR50.49, 10CFR21); Company Policies and ISO 9000

Bilingual Parts Specialist Resume Examples & Samples

Review and process all parts order requests, to verify stock availability and ETAs on “in-network” stock, investigate incorrect parts received, and blocked parts inquiries from dealers to allow a part to be delivered in a timely fashion
Provide dealers with information needed to determine and order the correct part, the first time through gathering repair information and parts data from the customer, researching systems, deciphering the correct part for the particular repair, and ensuring the customer is able to order the correct part. Escalate all necessary concerns to Parts Specialists Team Leaders
Remove the barriers that prevent customers from placing a parts order including blocked parts issues, system failures, and missing catalog information (i.e. pricing, part numbers, etc)
Assist dealers in issues related to new parts policies and procedures
Offer ad-hoc training on parts reference materials, provide interpretation of parts letters and circulars posted to www.vwhub.com and www.accessaudi.com
Track and report on dealership training and advise the Parts Instructor responsible for that dealer
Produce reports regarding parts problems and resolutions as necessary
Maintain a daily log of all customer contacts (phone calls, emails, chats, etc.) in a clear concise manner and maintain files regarding part number and vehicle concerns as related to the incidents
Assist in processing miscellaneous orders