Parts Advisor Resume Samples
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Parts Advisor Resume Samples
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SB
S Beer
Sarah
Beer
87245 Lea Highway
Dallas
TX
+1 (555) 169 1423
87245 Lea Highway
Dallas
TX
Phone
p
+1 (555) 169 1423
Experience
Experience
Chicago, IL
Parts Advisor
Chicago, IL
Padberg Group
Chicago, IL
Parts Advisor
- Participates in the development and maintenance of improvement processes; actively participates in self- and team audits and resulting process improvements
- Works with others to develop customer forecast projections
- Work with Service Department to improve productivity of the Branch
- Accurately record parts transactions and data into Dealer Management System – attention to detail critical
- Working knowledge of Dealer Business Process and Best Practice, DMS Systems, SAP, MS Office Suite
- Conduct Transactions w/ systems; walk customer through order and provide summary
- Provide exceptional service to all customers and vendors
Chicago, IL
Tech Counter Parts Advisor
Chicago, IL
Wuckert Group
Chicago, IL
Tech Counter Parts Advisor
- Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders
- Participate with the Parts Manager in maintaining a Lost Sale Tracking program
- Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition
- Be friendly, professional and efficient when working with all customers, both on the phone and in person
- Provide the same high level of service to the other dealership departments as is given to other customers
- Answer parts phones when front counter is overloaded
- File the requisition copy in the repair order envelope
present
San Francisco, CA
Delivery Driver / Parts Advisor
San Francisco, CA
Lebsack, Ondricka and Bechtelar
present
San Francisco, CA
Delivery Driver / Parts Advisor
present
- Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed
- Assist in general parts operations as requested
- Any other duties deemed necessary by management
- To work with Parts Supervisor to achieve their maximum competency level
- Be civil and responsible in all aspects of working activities
- Accurate recording of proof of delivery and completion of return notes
- To maintain a good standard of housekeeping within the Parts department
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Florida International University
Bachelor’s Degree in Accuracy
Skills
Skills
- An honest and trustworthy place of work with an opportunity to join an exceptionally knowledgeable team of industry professionals
- Excellent attention to detail and accurate record-keeping
- Numerical ability to be able to work with part numbers
- Basic working knowledge of Vehicle Technology
- Basic knowledge of Word, Excel and Outlook applications, and general computer literacy
- To be able to develop or work in developing new or enhancing existing processes
- Proactive, enthusiastic and approachable
- Accuracy and attention to detail
- Professional work environment, with job training and advancement opportunities
- Health, Dental, Vision, Life, and Disability insurance
8 Parts Advisor resume templates
Read our complete resume writing guides
1
Parts Advisor Resume Examples & Samples
- Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
- Return missed phone calls and emails promptly – 5 minutes or less
- Accurately record parts transactions and data into Dealer Management System – attention to detail critical
- Conduct Transactions w/ systems; walk customer through order and provide summary
- Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
- Maintain records of time, expenses and materials
- Follow up with customer on parts order and ensure complete satisfaction with the order
- Help maintain cleanliness of service center
- Pick up and deliver parts using full size van and 20ft trailer
2
Parts Advisor Resume Examples & Samples
- Accurately record parts transactions and data into Dealer Management System – att ention to detail critical
- Understand in basic automotive techniques related to repair and servicing of automobiles
- Automotive equipment and servicing methods
- Dealer Business Process and Best Practice
- DMS Systems, SAP, MS Office Suite
- 1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
- Maintain and perform top level professional integrity and appearance as a parts advisor
- ASE Certification a plus
- Degree or Certificate from a University program in Automotive Technology a plus
- Dealer automotive service experience a plus
- Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, gender expression, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law
3
Parts Advisor Hall Ford Resume Examples & Samples
- Informing customers of companion part requirements and specials to ensure that the customer is exposed to the full product line
- Issuing credit for returns, ensuring that the original invoice or its number is available so that purchased pricing can be verified
- Issuing and tracking requested shop tools to technicians
- Setting up orders for daily shipments, delivery, or pick up
4
Parts Advisor Resume Examples & Samples
- Taking and processing parts orders (via phone and email)
- Providing customer support in respect of pricing and availability
- Contribute to a positive working environment
- A strong commitment to customer service excellence
- High level of attention to detail
- A logical approach to problem solving
5
Parts Advisor Resume Examples & Samples
- Receiving deliveries, mark off and store parts in stockroom according to prearranged systems
- Locating and label parts and maintain inventory of stock
- Regular inventory stock counts
- Consistently maintaining a good standard of housekeeping in the Parts Department
- Report stock shortages to parts supervisor
- Produce parts quotations for internal/external customers
- Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Supervisor
- Ensuring procedures are properly carried out for the ordering and receipt of goods
- Ensuring that credits are properly and accurately raised for goods returned
- Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed
- Discussing the use and features of various parts with customers, based on knowledge of trucks and buses
- Accurately compile parts from job cards for repairs being carried out in the workshop
- Feedback all information about competitors to Parts Supervisor
- Proactively selling parts and promotions to customers
- To work with Parts Supervisor to achieve their maximum competency level
- Special projects as required
- Pick up and deliver parts on occasion
- Work within health and safety company guidelines
- Able to identify different parts using catalogues and systems
- Numerical ability to be able to work with part numbers
- To be able to effectively communicate at all levels both written and verbally with people inside the organisation as well as external customers
- Selling/influencing others to buy additional parts
- Documenting/recording information
- To be able to competently use GDS and associated software and systems
- Proactive, enthusiastic and approachable
- Flexible and positive approach to changing circumstances / priorities
- Commercial awareness
- Driving licence required
6
Parts Advisor Trainee Resume Examples & Samples
- Ensure customer orders are taken and supplied to the correct specification
- To be able to adapt and take on new skills and approaches
- To be a team player
7
Delivery Driver / Parts Advisor Resume Examples & Samples
- Organise the route, loading and delivery of parts to meet customer requirements
- Collect exchange and unwanted parts as and when requested
- Accurate recording of proof of delivery and completion of return notes
- Ensure company vehicles are clean, tidy and legally maintained in line with Volvo Dealer operating standards and Volvo’s own image
- Actively observe and report on customer activity to the parts team through building good customer relationships
- Drive safely, courteously and within legal limits at all times
- Assist in general parts operations as requested
- Possess a current driving licence with a maximum of 6 penalty points
8
Parts Advisor, Cummins Power Systems Resume Examples & Samples
- Coordinates engine order and delivery flows for assigned accounts.Works directly with customers to understand needs and keep the customer informed during the manufacturing and delivery process
- Interacts with the customers to answer questions, solve problems, and act as the primary contact for the customer throughout the manufacturing and delivery process
- Schedules, facilitates, and oversees daily status and shipment of engines to customer sites; liaises with production plant and customer; understands the capabilities and capacity of the plant and the needs of the customer to act as an advocate for both the customer and Cummins
- Actively participates in materials meetings to understand status of delivery; communicates any possible delays in delivery; works with other functions to resolve any issues that could impact customer orders; maintains logs, databases, and other tools to document customer interactions
- Works with others to develop customer forecast projections
- Coordinates related financial activities such as payment form completion, tracking charges and charge backs; interfaces with financial systems; manages the purchase order placements for the team; analyzes, compares, and reports related financial data.Interfaces and communicates with internal customers; directs people to the appropriate resource; researches solutions and responds to email and phone inquiries
- Participates in the development and maintenance of improvement processes; actively participates in self- and team audits and resulting process improvements
- Participates productively as a team member.Understands the structure of the organization and develops a strong network across departments; draws on network to answer questions, solve problems, and successfully execute responsibilities
- Demonstrates confidentiality in execution of all responsibilities
- Performs other duties as required, to get the job done
- Travel as required by work
9
Parts Advisor Resume Examples & Samples
- Ensure Customer orders are taken and supplied to the correct specification
- Ensure that invoices/credits are properly and accurately raised for goods supplied or returned
- To be pro-active in a selling role
- Ensure the accuracy of perpetual inventory stock counts
- Checking the parts required for customers on the daily van route
- Ensuring that all goods received are checked and binned accurately
- Ensuring procedures are properly carried out for the ordering of goods and receipt
- To maintain a good standard of housekeeping within the Parts department
- To be able to work in an organised & methodical manner in a fast moving environment, ensuring that all daily tasks are completed
- To be able to effectively communicate to customers and colleagues both oral and written
- To have questioning, listening & information gathering skills
- To be able to modify your approach in specific circumstances to ensure a positive outcome
- To be able to identify customers’ needs & propose appropriate solutions
- Negotiation skills - gain agreement on proposed course of action (Win/Win)
- Effective selling techniques
- Friendly and helpful nature with the desire to deliver excellent customer service
- To always conduct yourself in a professional manner
- To be able to remain calm and patient in a dynamic business environment
- A proactive approach which ensures that customer’s expectations are met and exceeded
- Flexible and positive approach to changing circumstances and changing priorities
10
Parts Advisor, Cummins Midsouth Resume Examples & Samples
- Ship and receive all incoming and outgoing products
- Coordinate with service department to improve productivity of the branch
- Ability to safely operate forklift
- Pick up and deliver parts in a company vehicle
- Look up and post parts to work order quote to assist in real time invoicing
- Must participate in on-call rotation and carry the company pager
- Clean truck bay areas, work areas, and other areas of the branch as required
- Must be 21 years of age to drive company vehicle and forklift
- Must possess strong interpersonal and customer relations skills
- Knowledge of product lines
- Ability to use micro-film, parts books, and computer reports
- Knowledge of BMS and QuickServe Applications
- Must have an internal drive for customer service and provide an elevated level of service for internal and external customers
- Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others
11
Parts Advisor Resume Examples & Samples
- 2 years of experience in automotive counter/ parts sales
- Ability to keep current on new products and product updates
- High level of initiative and ability to work in a team
- Must be able to lift up to 50 lbs
12
Parts Advisor Resume Examples & Samples
- A good standard of verbal and numerical reasoning
- A keen eye for detail
- Core skills in computing are essential, including web systems, email and use of excel
- A full, clean driving license is essential as the role includes van delivery
13
Parts Advisor Resume Examples & Samples
- Comply with Health & Safety, Environmental, Disciplinary and any other polices or procedures issued by the company
- Be civil and responsible in all aspects of working activities
- Any other duties deemed necessary by management
- To be able to effectively communicate at all levels both written and verbally
- Competent in Sales Technique
14
Parts Advisor Resume Examples & Samples
- Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy
- Ensure the company’s time recording procedures are complied with
- To be supportive of colleagues both in company and Distributor Organisation
15
Automotive Parts Advisor Resume Examples & Samples
- Previous dealer parts experience, preferred
- Toyota dealership parts experience is a plus
- Working knowledge of ADP/CDK
16
Parts Advisor Resume Examples & Samples
- Previous parts advisor experience, preferred
- Understand basic automotive components and systems
- Strong organizational skills and detail oriented
- Working knowledge of computers
- Possess an acceptable driving record and a valid driver's license in your state of residence
17
Parts Advisor Resume Examples & Samples
- Greet customers
- Responsible for ordering, receiving, storing and filling of customers parts orders
- Assist with packing and unpacking of parts
- Assist with maintenance of Parts Department records, as assigned
- Work with Service Department to improve productivity of the Branch
- Inspect core and engine components
- Provide parts sales to walk-in and phone-in customers
- Drive company vehicle to pick-up and deliver parts
- Unload company truck as needed or assigned
- Complete supplied training programs as required
- Effectively communicate one-on-one and in small groups with employees, customers, managers, vendors and the public
- Associates degree or equivalent from two-year college or technical school
- Strong interpersonal and customer relations skills
- Ability to effectively communicate one-on-one and in small groups with employees, customers, managers, vendors and the general public
- Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations
- Ability to operate a forklift
- Familiarity and proficiency with parts procurement
- Familiarity with Windows-based software
- Legible handwriting
- Current, valid driver’s license
- Standing (95%)
- Sitting (5%)
- Lifting (routinely up to 35 lbs., occasionally up to 75 lbs.)
- Pushing/Pulling (100 lbs., for distance of 20 ft.)
- Climbing
- Speaking
- Hearing
- Vision
- Bending
- Crouching
- Twisting
- Hand-wrist motion
18
Parts Advisor, Cummins Power Systems Resume Examples & Samples
- Serve customers in the parts department by taking orders including: setting up orders, inputting orders into the system, picking/packing parts, shipping & receiving, follow-up as required
- Receives incoming shipments, unpacks and checks materials received against packing slips
- Unpacks, puts away and stores parts in locations
- Packs parts orders and wrap or box for outgoing shipments or delivery
- Assists advanced parts persons in completing their daily parts duties
- Loads and unloads trucks
- Consolidates and maintains records of shipments, and incoming goods entering and leaving warehouse
- Maintains work area for cleanliness and proper operation
- Adheres to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
- Knowledge of diesel industry and parts experience
- Ability to communicate and work well with other employees and customers
- Able to work in a fast-paced environment
- Manual dexterity required for operating machinery and computers
- 1 year of warehouse or parts experience
19
Wholesale Parts Advisor / Mercedes Benz Resume Examples & Samples
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
- Answers phone calls, providing price quotes and other information
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
- Pulls and fills orders from stock
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary
- Notifies all necessary parties when special ordered parts have been received
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number
- Follows up on back-ordered parts and replenishes assigned inventory daily
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Assists outside sales representatives with their orders
- Makes sure all internal requests for parts are billed on service repair order
- Receives payment from retail customers or obtains credit authorization
- Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice
- Excellent communication and customer service skills, and able to maintain a professional image and demeanor
- Strong computer & phone skills (Internet, MS Outlook)
- Bi-lingual is always a plus!
- Positive attitude is a must
- ADP/CDK Exp highly preferred
- A minimum of 5yrs Mercedes Benz Parts experienced highly preferred
20
At our Site Burlington, ON Parts Advisor Resume Examples & Samples
- Reporting to the Parts and Logistics Manager - Canada, the Parts Advisor is responsible for performing an array of functions that will include managing parts inventory, accepting and processing incoming stock and materials, picking and filling orders from stock, managing, organizing, and retrieving stock in the warehouse
- Input, pick, ship all parts orders
- Opens and maintain all work orders –pick all parts, input labour, outside vendor invoices
- Create, receive, stock all PO’s from factories and distributors
- Create, ship/receive all branch transfers
- Take customer calls (parts as well as service when needed)
- Keep warehouse clean and organized
- Order all supplies for mechanics
- Assist mechanics with parts needed to complete work orders
- Process and create all warranty claims for corresponding factories – coordinate warranty parts return
- Process, print and mail all part and work order invoices
- Provide superior internal and external service to maximize customer satisfaction
21
Parts Advisor Resume Examples & Samples
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
- Locate unavailable items from other suppliers and arrange for delivery for Vehicle Off Road (V.O.R.) orders to be raised
- To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems
- Ensure that the image and levels of customer service within the department is in line with company standards
- Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holders immediate supervisor
- Handle all internal and external customers and suppliers with courtesy and ensure the Inchcape vision is delivered to all contacts at all times
- Loading and delivering parts to trade customers
- Core skills in computing are essential, including web systems, email and use of excel and Kerridge
- Previous parts department/stock control experience an advantage
22
Trainee Customer Service & Parts Advisor Resume Examples & Samples
- Maintain an efficient filing and retrieval system
- Work with the team to ensure a strong top team ethos
- Support the development of character, skills, attitude and superior individual and team performance
23
Parts Advisor Resume Examples & Samples
- Ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
- Complete all administrative functions in an accurate and timely manner
- Achieves sales by promoting Parts and associated promotions to potential customers
- Communicate and logs any discrepancies of stock with the Parts Manager
- Communicate and work closely with other departments and as part of the parts team
24
Parts Advisor Resume Examples & Samples
- Previous parts advisor:Counterperson experience, preferred
- Possess an acceptable driving record and valid driver’s license in state of residence
- A criminal history background check will be conducted prior to beginning employment
25
Parts Advisor Resume Examples & Samples
- Meet and assist the customer in a courteous and professional manner providing them with the information they need
- Ensure that incoming inventory is stocked in the correct location
- Maintain the parts department in a clean and organized manner
- Accurately price parts and accessories using the proper pricing source and keep the computer system up to date
- Informing customers of any current specials
26
CSR / Parts Advisor Resume Examples & Samples
- Ensure that the administration office is kept clean and tidy and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealerpoint
- Ensure that you conduct yourself in a business-like and professional manner
- Ensure that the workshop facilities, equipment and tools are kept clean, tidy and maintained, reflecting the Volvo Truck and Bus Centre image of an efficient and modern retail Dealerpoint
- Visiting customers to actively prospect new business for the Dealerpoint
- Experience of working with Vehicle parts is essential
27
Parts Advisor / Automotive Counterperson Resume Examples & Samples
- Answering phone calls and providing price quotes and other information
- Reviewing body shop estimates to ensure orders are correct and all pricing is in line with the estimate
- Ensuring that all charge sales are signed by customer and that they receive their copy of the invoice
- 2 years of experience in automotive counter/ parts sales
- Ability to keep current on new products and product updates
28
Apprentice Parts Advisor Resume Examples & Samples
- Wear personal protective equipment (PPE) when must be worn
- To be able to competently use GDS and associated software & systems
- To have a flexible approach to work commitments
- To be open and honest
29
RV Parts Advisor Resume Examples & Samples
- Communicates with customers on all parts inquiries in store, by phone and/or email in a professional and timely manner
- Ensures the proper part is selected for each customer's unique situation
- Maintains sufficient inventory levels in the store at all times and keeps the showroom shelves stocked
- Return unnecessary or overstocked items in a timely manner and ensure credit
- Keeps the showroom and parts room clean and organized; dusts showroom shelves and all parts displays
- Performs regular inventory checks/counts to ensure inventory accuracy in dealership management system; updates inventory as needed
- Receives all parts orders according to company procedure and distributes parts to the proper location in a timely manner
- Maintains secure designated spots in the parts department for warranty parts, special orders and promised parts
- Communicates with Service Department to pre-pull parts needed for the next day's scheduled jobs
- Documents all parts properly on all work orders for accurate billing
- Assists with communicating delays to internal and external customers
- Ensures that all discounts and special prices are being used when orders are placed
- Utilizes manuals, bulletins and training materials when necessary to perform a task
- Performs all tasks with a high degree of accuracy
- Prolonged periods of standing, stooping, crawling and bending
- May lift up to 25 lbs and/or move heavier items using devices
- Exposure to heights and conditions related to working with electrical and welding equipment RV Parts Advisor
- EDUCATION AND EXPERIENCE
- High school diploma or equivalent (GED) is required
- Excellent customer service & communication skills
- KNOWLEDGE, SKILLS AND ABILITIES
- Working knowledge of business English, spelling, and arithmetic; office practices and procedures; departmental rules and regulations
- Computer knowledge and use of MS Word, Excel. Ability to learn and use RV Parts and service software applications and websites effectively
- Ability to work independently and under some pressure to meet deadlines
- Ability to understand and carry out oral and written instructions and to request clarification when needed
- Ability to meet the public well and to deal effectively with their questions or problems, seeking assistance when needed
- Ability to establish and maintain effective working relationships with co-workers, employees, and officials in other departments
- Must be extremely organized and have the ability to handle multiple tasks
- Must be extremely detailed with documentation and maintaining priorities
- Must have a strong determination to seek and purchase parts and supplies as needed
30
Parts Advisor Resume Examples & Samples
- Coordinates engine order and delivery flows for assigned accounts
- Works directly with customers to understand needs and keep the customer informed during the manufacturing and delivery process
- High school diploma, GED or equivalent required
- Four year experience/education requirement accomplished through one of the following: Bachelors degree, associates degree and at least two years of relevant experience, or at least four years of relevant experience required
31
Parts Advisor Resume Examples & Samples
- Customer Handling Skills
- Business Administration
- Logistics
- Economic/Finance
- Management Information System (MIS)
- Statistics
- Should have 3+ years of experience with a comprehensive knowledge of all levels of retail and or wholesale supply chain with parts supply chain being an advantage
- Administration Knowledge of administrative procedures, process/project development, and system procedures
- Automotive-Retail Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service and parts
- Business Management Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods
- Finance Knowledge and understanding of the implications of key financial indicators and controls and assessing impact of financial information
- Integrated Supply Chain Management (ISCM): Knowledge of the principles and methodology for a process-orientated, integrated approach to procuring, producing, and delivering products and services to customers
- Parts and Accessories Knowledge of parts and accessories businesses, marketing strategies and other business practices
- Quality Assurance Knowledge of accounting standards, statistical analysis, precision measurement, and process capability
- Vendor Management Knowledge of Agency/Vendor management and budget management
32
Parts Advisor, Cummins Sales & Service Resume Examples & Samples
- Responsibility for data entry of inventory information to include receipt of merchandise, stock and scheduled orders, returns, cycle counts and physical inventory
- Receive and invoice all orders sourced from other Cummins Distributors
- Get a daily report of parts issues for work orders to update production
- Place stock, scheduled and emergency orders to DRD and Cummins
- Operate lift truck and forklift
- Assist in core management and RID’s
- Conduct cycle and inventory counts
- General housekeeping as required
- Maintain a clean work environment
- High school diploma or equivalent required
- Intermediate Computer knowledge
- Must be able to read and write English
- Must have valid driver’s license and acceptable driving record
- Must have an internal drive for customer service and provide and elevated level of service for internal and external customers
- Must comply with all safety rules and regulations and apply them to daily work routines for personal safety and the safety of others
33
Parts Advisor Resume Examples & Samples
- You are required to maintain ethical standards in accordance with Daimler AG Policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law
- Monitor all stock orders to suppliers to ensure that order documentation is correct and orders are in line with recommended stock requirements
- Ensure that all documentation in respect of incoming parts are correctly entered into stock records and reconcile with actual stocks delivered
- Ensure that all deliveries are placed into stock ensuring that any sold or V.O.R. parts are despatched to the appropriate customer / department
- Assist as required in regular stock checks and annual stock audits
- Locate and purchase parts as authorised by the Parts Manager ensuring that the best available terms of business are obtained
- Ensure that all customer invoices are raised in line with customer orders and are made up or forwarded promptly, resolving any invoice / order queries, which may arise
- To monitor outstanding customer invoices and chase overdue payments, advising the Parts Manager of any unresolved problems
- Maintain parts merchandising display ensuring that any promotions are highlighted
- Arrange for parts stock returns, ensuring that appropriate credit documentation is raised and actioned and that stock records are amended
- Ensure that all general administrative duties are effectively performed
- Ensure that the image and levels of customer service within the department are in line with Company standards
- Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the jobholder’s immediate supervisor
- Ensure that within their area of operation all Company and Trade Associations’ policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
- Previous experience of a parts operation and of stock control procedures
- Computer/keyboard skills
34
Parts Advisor Resume Examples & Samples
- Interpersonal - Ability to get along well with a variety of personalities and individuals
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
35
Night Shift Parts Advisor Resume Examples & Samples
- Ensures that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
- Completes all administrative functions in an accurate and timely manner
- Communicates and logs any discrepancies of stock with the Parts Manager
36
Parts Advisor Resume Examples & Samples
- A passion or interest in the automotive industry
- The ability to provide an exceptional customer service experience
- The drive to achieve individual and team based sales targets on a weekly & monthly basis
- Results Orientated
- Excellent attention to detail and accurate record-keeping
- Be IT literate, preferably with a good working knowledge of MS Excel
37
Parts Advisor Resume Examples & Samples
- Speak with customers via phone or in person
- Determines the needs of customers and accurately look up parts
- Maintain a superior level of customer service
- Answer customer questions/concerns from customer service emails
- Other duties as directed by management
- Must be a customer-oriented, self-motivated team player
- Prior automotive parts experience is preferred but required
- Ability to manage multiple priorities in a fast pace environment
- Must have computer knowledge
- Must be available to work a flexible schedule that will include some Saturdays
38
Tech Counter Parts Advisor Resume Examples & Samples
- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
- Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders
- Set up orders for daily shipment, delivery, or pick up
- Assist service technicians in selecting parts needed for repairs in process
- Order parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs
- Answer parts phones when front counter is overloaded
- Be friendly, professional and efficient when working with all customers, both on the phone and in person
- Provide the same high level of service to the other dealership departments as is given to other customers
- Ensure that all charge back sales are signed by the customers
- Present the customer with the white copy of the invoice after removing the “tear strip.” When doing business with regular cash customers, ensure that their “cash account” numbers are recorded to assure proper customer tracking
- Keep front and rear counter areas clean and uncluttered
- Participate in all training programs that are made available
- Participate with the Parts Manager in maintaining a Lost Sale Tracking program
- Clean computer terminals and printers daily
- Must be insurable by company insurance carrier
- One year of experience in an automotive parts dept
- Ability to work well with the public, sometimes with several customers at a time
- Will be required to wear a dealership uniform at all times
39
PDI Parts Advisor Resume Examples & Samples
- Receive stock, pick, ship and transact parts to support the needs of Tesla’s Technicians. Internally as well externally
- Establish Parts system, label materials with reference numbers for correct identification
- Pick up and deliver parts using company vehicle/van
- Supply parts for our Body shops and all related tasks
- Provide prices to customers and internal stakeholders
- Be the contact point for the winter tire program, that includes registration in Dealer Management System according ETA (est time arrival parts) etc
- Take an active part in process improvement
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Parts Advisor / CSR Resume Examples & Samples
- Numerical
- Parts/stock control experience
- Experience of dealing directly with customers
- Able to work to process and policies
- Able to work confidently with in-house IT systems
- Quickly learn and retain technical information relating to Warranty and Contract Terms and Conditions
- A technical background would be of benefit
