Automotive Service Advisor Resume Samples

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AH
A Herman
Alana
Herman
25319 Boehm Drives
Dallas
TX
+1 (555) 537 8987
25319 Boehm Drives
Dallas
TX
Phone
p +1 (555) 537 8987
Experience Experience
Phoenix, AZ
Automotive Service Advisor
Phoenix, AZ
Morar-Schmitt
Phoenix, AZ
Automotive Service Advisor
  • Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
  • Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives
  • Provide accurate estimates for all the services or repairs recommended
  • Meet or exceed sales quotas set by management
  • Establish/determine customers method of payment
  • Provide estimates for labor and parts
Phoenix, AZ
Experienced Automotive Service Advisor
Phoenix, AZ
Marks and Sons
Phoenix, AZ
Experienced Automotive Service Advisor
  • Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level
  • Properly, thoroughly and legibly write repair orders for the categories of work designated by management
  • Perform other specific administrative functions as directed by service management
  • Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate
  • Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers
  • Monitor all special order parts and make sure all boards are up to date
  • Check all warranty follow up and make sure all team log books are up to date
present
Detroit, MI
Service Advisor / Automotive Service Advisor
Detroit, MI
Jones-Grimes
present
Detroit, MI
Service Advisor / Automotive Service Advisor
present
  • Managing your own work in process and providing excellent customer service
  • Providing a complete and accurate written cost estimate for labor and parts
  • Test driving the vehicle with the customer
  • Implementing and maintaining a service marketing program
  • Managing telephone inquiries regarding appointments
  • Contacting customer regarding any changes in the estimate or promised time
  • Responding to all open repair orders
Education Education
Bachelor’s Degree
Bachelor’s Degree
Hofstra University
Bachelor’s Degree
Skills Skills
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
  • Extensive product knowledge or the ability to obtain product knowledge
  • Ability to problem solve and pay strong attention to detail
  • Ability to maintain proper dress code and professional appearance in accordance with dealership policies
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Strong verbal communication skills
  • Ability to add, subtract, multiply , and divide in all units of measure
  • Excellent customer service and negotiation skills
  • Excellent verbal and written communication skills
  • Ability to compute rate, ratio, and percent, and to read and interpret bar graphs
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8 Automotive Service Advisor resume templates

1

Service Advisor / Automotive Service Advisor Resume Examples & Samples

  • Inspecting vehicles and recommending additional services needed
  • Test driving the vehicle with the customer
  • Consulting with customer on applicable service specials and additional options
  • Ability to compute rate, ratio, and percent, and to read and interpret bar graphs
2

Automotive Service Advisor Resume Examples & Samples

  • Responding to all open repair orders
  • Providing a complete and accurate written cost estimate for labor and parts
  • Applicants must have 3-5 years of experience
  • Ability to add, subtract, multiply , and divide in all units of measure
3

Supervisory Automotive Service Advisor Resume Examples & Samples

  • Assigns work orders based on knowledge of specialty skills possessed by each technician, and assigns work orders accordingly to promote the highest level of shop productivity
  • Researches and makes recommendation for application of new products, equipment and services as applicable to automotive repair and parts service
  • Maintains appointment schedules and ensures availability at the time of scheduled repair work
  • Prepares customer work order estimates and repair orders, and lists vehicle repairs, systems diagnostics and symptoms on electronic repair orders and issues parts as applicable
  • Responds to customers inquiries and assists them in a prompt and friendly manner
  • Obtains customer written authorization to commence repairs prior to ordering parts
  • Responsible for logging parts and labor, preparing invoices and collecting payment from customer for merchandise and/or services obtained
  • Maintains electronic files and logs of inventory, materials, etc
  • Sells automotive parts, labor and accessories, and identifies source for purchasing special order parts
  • Directs the orderly flow of vehicles and equipment in and out of the Automotive Service Center
  • May drive customer vehicles to ascertain proper repair and to determine effective repairs
  • Supervises shop nonexempt sales personnel
  • Ensures the automotive service shop complies with policies and procedures as prescribed by respective Navy Base Commander and Navy Exchange directive, including environmental policy and procedures
  • Recognizes issues affecting policy and/or procedure, and develops solutions subject to further discussion and approval by management
  • May supervise the automotive shop in the absence of the Automotive Service Center Manager
  • May provide administrative supervision (leave approval, work scheduling, etc.) over skilled trades (CT) associates assigned to the Automotive Service Center
  • May open or close the Automotive Service Center for daily business operations
  • Works under the supervision of the Automotive Service Center Manager, who establishes priorities and scope of assignments
  • Review of work is minimal and generally only in terms of overall effectiveness and achievement of objectives
  • Incumbent carries out assignments independently, relying heavily on his/her own experience
  • Incumbent is recognized as a subject matter expert in the assigned area of responsibility
  • Incumbent exercises tact, good manners and courtesy while serving and assisting customers
  • 1 year responsible experience in retail sales or automotive retail sales that demonstrated the ability to perform satisfactorily in the position to be filled
  • 1 year of experience that provided a background in automotive customer service, automotive parts and repair and the ability to supervise automotive service operations
4

Experienced Automotive Service Advisor Resume Examples & Samples

  • Setting, confirming and preparing for appointments to expedite the customer’s service experience
  • Strong desire to provide an exceptional customer experience
  • Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
5

Automotive Service Advisor Rivertown Toyota Resume Examples & Samples

  • Follow-up with customers on the status of their vehicle
  • Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
  • Valid in-state driver’s license and must maintain an acceptable, safe driving record
6

Automotive Service Advisor Resume Examples & Samples

  • Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems
  • Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level
  • Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
  • Present a service menu of recommended maintenance services to every service customer
  • Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale
  • Give every customer an accurate estimate at the same time the repair order is initially written
  • Meet or exceed sales objectives set by management
  • Properly, thoroughly and legibly write repair orders for the categories of work designated by management
  • Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures
  • Maintain a record of special order parts status
  • Perform other specific administrative functions as directed by service management
  • Monitor all special order parts and make sure all boards are up to date
  • Provide additional vehicle problem/complaint information to the technical staff as needed
  • Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive
  • Contact service customers when their vehicles work is finished
  • Provide estimates for labor and parts
  • Be knowledgeable of products and services
  • Meet or exceed sales quotas set by management
7

Experienced Automotive Service Advisor Resume Examples & Samples

  • Promptly meet and greet service customers in a friendly and courteous manner
  • Listen to customer’s reasons for bringing in their vehicle to the service department
  • Offer logical diagnostic services or repairs to satisfy customers concerns
  • Provide accurate estimates for all the services or repairs recommended
  • Sell the proper repairs and/or services responsible to customers perceived needs
  • Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide
  • Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership
  • Separate and distribute repair order copies according to department policy
  • Maintain a service scheduling form (route sheet) on a thorough, accurate and continuous basis
  • Properly document repair order changes
  • Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility
  • Maintain a record of carryover vehicles
  • Check all warranty follow up and make sure all team log books are up to date
  • Maintain communication with the technical staff regarding job status changes
  • Inform the sales manager of potential new vehicle sales customers
  • Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers
  • Must be able to write clear and precise repair instructions
  • Establish/determine customers method of payment
  • Obtain customers signature on PO
  • Continuous communication on jobs throughout the day
  • Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
  • Test drive vehicles when necessary
8

Automotive Service Advisor Resume Examples & Samples

  • Be customer oriented
  • Able to work in a fast paced environment
  • Experienced customer service professionals interested in working in a dealership environment
9

Automotive Service Advisor Resume Examples & Samples

  • A MINIMUM of 3 years experience as a Service Advisor
  • Prior experience working with ADP systems in an automotive environment is required
  • Prior experience as an automotive technician a plus
  • Toyota Experience a plus!!
10

Automotive Service Advisor Resume Examples & Samples

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
  • Valid Driver's License
11

Automotive Service Advisor Resume Examples & Samples

  • Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
  • Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
  • Effectively communicates with all store associates, management, and customers
  • Ability to exercise judgement and to work independently
  • Strong cash handling skills, including the use of POS systems
  • Demonstrated consistency, accuracy and follow-through
12

Automotive Service Advisor Resume Examples & Samples

  • Frequent standing and walking for long periods of time
  • Climb up and down ladders to retrieve and stock merchandise
  • Communicate effectively in person, by telephone, or by using telecommunications equipment
  • Visually verifies information, often in small print
  • Days, Nights, Weekends, Holidays
13

Automotive Service Advisor Resume Examples & Samples

  • Perform inventory controls and keep quality standards high for audits
  • 1 year experience in logistics, warehousing or similar
  • Extensive product knowledge or the ability to obtain product knowledge
  • Hazmat and/or Forklift certification preferred
14

Automotive Service Advisor Resume Examples & Samples

  • Acts as first point of contact for Ride Share customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that allow the customer's car to run at peak efficiency; adheres to our Customer Care Process standards to meet customer expectations
  • Conduct and participate in thorough visual inspection process and accurately complete the appropriate Vehicle Inspection Form
  • Responsible for the organization and productivity of the service business through work order and register transactions, including ensuring that customers receive thorough Ride Share vehicle inspections, and service and replacement part knowledge
  • Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply mathematical formulas to calculate commissions and discounts
  • Must be able to work full-time (Days, Nights, Weekends, Holidays)
15

World Class Automotive Service Advisor Resume Examples & Samples

  • Meet and greet service customers promptly in a professional and courteous manner
  • Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
  • Provide leadership to your team
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
  • Meet requirements of the state and federal law for automobile repair and consumer protection
  • MINIMUM 5 YEARSexperience in a Dealership or Luxury Sales/Service Industry is required
  • Leadership goals
16

Bilingual Automotive Service Advisor Resume Examples & Samples

  • Answer incoming calls on the department’s 800 repair line
  • Build and maintain professional working relationships with customers, vendors and sales groups
  • Contact customers and sales groups to advise on maintenance issues via phone and e-mail
  • Oversee service and repairs on enrolled vehicles
  • Negotiate parts and labor pricing with repair facilities
  • Recommend and authorize maintenance services to repair facilities and drivers
  • Review service and repair requests to ensure proper application
  • Issue purchase orders to repair facilities
  • Process repair invoices for payment
  • Communicate billing procedures and requirements to repair facilities
  • Provide bi-lingual technical support to customers and sales team for all types of maintenance and repair
  • Must be fluent in both written and spoken English and French
  • Must be authorized to work in Canada and not require sponsorship by our company for this position now or in the future
  • Minimum Class A Provincial Licensed Automotive Technician Certificate
  • Minimum six months of customer service experience
  • Minimum one year of experience in the automotive and/or truck repair field
  • Technical knowledge of automobile and/or truck maintenance and repairs
  • Basic PC knowledge and typing skills
  • Valid Passport with ability to travel to the United States for training
  • Able to work Monday thru Friday, 9am – 6pm
  • Automotive and/or truck dealer experience preferred
  • Excellent customer service and negotiation skills
  • Ability to problem solve and pay strong attention to detail
  • Ability to work independently as well as with a team
17

Automotive Service Advisor Resume Examples & Samples

  • Greets customers as they enter the Center and ensure that their repair concerns are addressed immediately
  • Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
  • Answers the telephones and address customer concerns
  • Prepares estimates and repair orders using labor and estimating software
  • Assigns work to technicians according to availability and skill level
  • Assists Manager with inventory control and parts ordering
  • Handing dispute resolution
  • Assumes daily responsibilities of Manager when Manager is not present
  • Ensures that technician labor hours are recorded accurately into computer for productivity tracking
  • Closes out transactions and collects payment for goods and services as needed
  • Automotive Repair Knowledge –Extensive knowledge of the automotive repair industry required. Minimum 2 years experience in automotive customer service
  • Customer Relations & Interpersonal skills – Must be able to understand and meet customers’ needs and expectations. Must use good interpersonal skills in solving customers’ problems and build positive relationships with them
  • Communication Skills –Must be able to communicate with others in a clear, understandable manner
  • Problem Solving and Resource Allocation –Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources
  • Teamwork & Cooperation – Must be able to build smooth, cooperative working relationships, assisting other team members when possible
  • Time Management and Multi-tasking –Must be able to perform multiple tasks and use time efficiently
  • Flexibility & Adaptability – Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed
  • Computer Knowledge –Must be knowledgeable of Windows based programs, with a preference to Mitchell knowledge
  • Management Ability –Must be able to assess strengths and weaknesses of staff and develop their abilities; Must be able to enforce company policies and procedures. Supervisory experience preferred.High School Diploma or GED required
18

Automotive Service Advisor Resume Examples & Samples

  • Learn the basics of automotive maintenance
  • Learn the tires and services offered
  • Get acquainted with our latest technology
  • Assess and uncover customer’s needs
  • Recommend products and services to meet needs
  • Communicate positively and effectively with customers and employees
  • Provide the highest level of customer service and integrity
  • Stay up-to-date on benefits and features of product mix as well as competition
  • Complete 90 day training program
  • 5 day work week with an average of 45-50 hours/week
  • Cross train in all areas of our business
  • Maintain a positive, team-oriented attitude with an Entrepreneurial Spirit
  • Be adaptable and flexible in this fast paced environment
  • Candidates with a background in construction, restaurant and other fast-paced fields have found success in our industry. We train!
  • Leadership experience in athletics, military, clubs or volunteer organizations
  • Assertive and determined with problem solving skills
  • Fast paced, multi-tasking, ability to work under pressure
  • Sales minded, customer service focused mind set
  • Be personally responsible, self-motivated with high integrity
19

Automotive Service Advisor Resume Examples & Samples

  • Answer incoming calls on the department’s 800 repair line
  • Oversee service and repairs on enrolled vehicles
  • Negotiate parts and labor pricing with repair facilities
  • Contact customers to advise and explain maintenance issues
  • Recommend and authorize maintenance services to repair facilities and drivers
  • Review service and repair requests to ensure proper application
  • Issue purchase orders to repair facilities
  • Process repair invoices for payment
  • Minimum one year of experience in the automotive and/or truck repair field
  • Minimum of four ASE certifications that are current
  • Technical knowledge of automobile and/or truck maintenance and repairs
  • Basic PC knowledge and typing skills
  • Must be willing to accept starting pay of $21.00 to $23.00 per hour
  • Automotive and/or truck technical education preferred
  • Automotive and/or truck dealer experience preferred
  • Ability to problem solve and pay strong attention to detail
20

Automotive Service Advisor Resume Examples & Samples

  • Minimum 3 years of Service Advisor experience in a high-volume dealership required
  • CDK experience required
  • Import experience preferred
21

Automotive Service Advisor Resume Examples & Samples

  • Must have valid Sate driver’s license; points to not exceed 2
  • Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
  • Self-Starter with proven ability to seek out new ways to build opportunities for customer satisfaction
  • Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills