Automotive Service Advisor Resume Samples

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A Herman

Alana

Herman

25319 Boehm Drives

Dallas

+1 (555) 537 8987

25319 Boehm Drives

Dallas

Phone

p +1 (555) 537 8987

Experience Experience

Phoenix, AZ

Automotive Service Advisor

Phoenix, AZ

Morar-Schmitt

Phoenix, AZ

Automotive Service Advisor

Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives
Provide accurate estimates for all the services or repairs recommended
Meet or exceed sales quotas set by management
Establish/determine customers method of payment
Provide estimates for labor and parts

Phoenix, AZ

Experienced Automotive Service Advisor

Phoenix, AZ

Marks and Sons

Phoenix, AZ

Experienced Automotive Service Advisor

Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level
Properly, thoroughly and legibly write repair orders for the categories of work designated by management
Perform other specific administrative functions as directed by service management
Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate
Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers
Monitor all special order parts and make sure all boards are up to date
Check all warranty follow up and make sure all team log books are up to date

present

Detroit, MI

Service Advisor / Automotive Service Advisor

Detroit, MI

Jones-Grimes

present

Detroit, MI

Service Advisor / Automotive Service Advisor

present

Managing your own work in process and providing excellent customer service
Providing a complete and accurate written cost estimate for labor and parts
Test driving the vehicle with the customer
Implementing and maintaining a service marketing program
Managing telephone inquiries regarding appointments
Contacting customer regarding any changes in the estimate or promised time
Responding to all open repair orders

Education Education

Bachelor’s Degree

Hofstra University

Bachelor’s Degree

Skills Skills

Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
Extensive product knowledge or the ability to obtain product knowledge
Ability to problem solve and pay strong attention to detail
Ability to maintain proper dress code and professional appearance in accordance with dealership policies
Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
Strong verbal communication skills
Ability to add, subtract, multiply , and divide in all units of measure
Excellent customer service and negotiation skills
Excellent verbal and written communication skills
Ability to compute rate, ratio, and percent, and to read and interpret bar graphs

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8 Automotive Service Advisor resume templates

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Service Advisor / Automotive Service Advisor Resume Examples & Samples

Inspecting vehicles and recommending additional services needed
Test driving the vehicle with the customer
Consulting with customer on applicable service specials and additional options
Ability to compute rate, ratio, and percent, and to read and interpret bar graphs

Automotive Service Advisor Resume Examples & Samples

Responding to all open repair orders
Providing a complete and accurate written cost estimate for labor and parts
Applicants must have 3-5 years of experience
Ability to add, subtract, multiply , and divide in all units of measure

Supervisory Automotive Service Advisor Resume Examples & Samples

Assigns work orders based on knowledge of specialty skills possessed by each technician, and assigns work orders accordingly to promote the highest level of shop productivity
Researches and makes recommendation for application of new products, equipment and services as applicable to automotive repair and parts service
Maintains appointment schedules and ensures availability at the time of scheduled repair work
Prepares customer work order estimates and repair orders, and lists vehicle repairs, systems diagnostics and symptoms on electronic repair orders and issues parts as applicable
Responds to customers inquiries and assists them in a prompt and friendly manner
Obtains customer written authorization to commence repairs prior to ordering parts
Responsible for logging parts and labor, preparing invoices and collecting payment from customer for merchandise and/or services obtained
Maintains electronic files and logs of inventory, materials, etc
Sells automotive parts, labor and accessories, and identifies source for purchasing special order parts
Directs the orderly flow of vehicles and equipment in and out of the Automotive Service Center
May drive customer vehicles to ascertain proper repair and to determine effective repairs
Supervises shop nonexempt sales personnel
Ensures the automotive service shop complies with policies and procedures as prescribed by respective Navy Base Commander and Navy Exchange directive, including environmental policy and procedures
Recognizes issues affecting policy and/or procedure, and develops solutions subject to further discussion and approval by management
May supervise the automotive shop in the absence of the Automotive Service Center Manager
May provide administrative supervision (leave approval, work scheduling, etc.) over skilled trades (CT) associates assigned to the Automotive Service Center
May open or close the Automotive Service Center for daily business operations
Works under the supervision of the Automotive Service Center Manager, who establishes priorities and scope of assignments
Review of work is minimal and generally only in terms of overall effectiveness and achievement of objectives
Incumbent carries out assignments independently, relying heavily on his/her own experience
Incumbent is recognized as a subject matter expert in the assigned area of responsibility
Incumbent exercises tact, good manners and courtesy while serving and assisting customers
1 year responsible experience in retail sales or automotive retail sales that demonstrated the ability to perform satisfactorily in the position to be filled
1 year of experience that provided a background in automotive customer service, automotive parts and repair and the ability to supervise automotive service operations

Experienced Automotive Service Advisor Resume Examples & Samples

Setting, confirming and preparing for appointments to expedite the customer’s service experience
Strong desire to provide an exceptional customer experience
Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills

Automotive Service Advisor Rivertown Toyota Resume Examples & Samples

Follow-up with customers on the status of their vehicle
Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
Valid in-state driver’s license and must maintain an acceptable, safe driving record

Automotive Service Advisor Resume Examples & Samples

Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems
Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level
Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
Present a service menu of recommended maintenance services to every service customer
Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale
Give every customer an accurate estimate at the same time the repair order is initially written
Meet or exceed sales objectives set by management
Properly, thoroughly and legibly write repair orders for the categories of work designated by management
Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures
Maintain a record of special order parts status
Perform other specific administrative functions as directed by service management
Monitor all special order parts and make sure all boards are up to date
Provide additional vehicle problem/complaint information to the technical staff as needed
Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate
Confirm service appointments by telephone the day before the customer is scheduled to arrive
Contact service customers when their vehicles work is finished
Provide estimates for labor and parts
Be knowledgeable of products and services
Meet or exceed sales quotas set by management

Experienced Automotive Service Advisor Resume Examples & Samples

Promptly meet and greet service customers in a friendly and courteous manner
Listen to customer’s reasons for bringing in their vehicle to the service department
Offer logical diagnostic services or repairs to satisfy customers concerns
Provide accurate estimates for all the services or repairs recommended
Sell the proper repairs and/or services responsible to customers perceived needs
Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide
Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership
Separate and distribute repair order copies according to department policy
Maintain a service scheduling form (route sheet) on a thorough, accurate and continuous basis
Properly document repair order changes
Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility
Maintain a record of carryover vehicles
Check all warranty follow up and make sure all team log books are up to date
Maintain communication with the technical staff regarding job status changes
Inform the sales manager of potential new vehicle sales customers
Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers
Must be able to write clear and precise repair instructions
Establish/determine customers method of payment
Obtain customers signature on PO
Continuous communication on jobs throughout the day
Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
Test drive vehicles when necessary

Automotive Service Advisor Resume Examples & Samples

Be customer oriented
Able to work in a fast paced environment
Experienced customer service professionals interested in working in a dealership environment

Automotive Service Advisor Resume Examples & Samples

A MINIMUM of 3 years experience as a Service Advisor
Prior experience working with ADP systems in an automotive environment is required
Prior experience as an automotive technician a plus
Toyota Experience a plus!!

Automotive Service Advisor Resume Examples & Samples

First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
Valid Driver's License

Automotive Service Advisor Resume Examples & Samples

Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
Effectively communicates with all store associates, management, and customers
Ability to exercise judgement and to work independently
Strong cash handling skills, including the use of POS systems
Demonstrated consistency, accuracy and follow-through

Automotive Service Advisor Resume Examples & Samples

Frequent standing and walking for long periods of time
Climb up and down ladders to retrieve and stock merchandise
Communicate effectively in person, by telephone, or by using telecommunications equipment
Visually verifies information, often in small print
Days, Nights, Weekends, Holidays

Automotive Service Advisor Resume Examples & Samples

Perform inventory controls and keep quality standards high for audits
1 year experience in logistics, warehousing or similar
Extensive product knowledge or the ability to obtain product knowledge
Hazmat and/or Forklift certification preferred

Automotive Service Advisor Resume Examples & Samples

Acts as first point of contact for Ride Share customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that allow the customer's car to run at peak efficiency; adheres to our Customer Care Process standards to meet customer expectations
Conduct and participate in thorough visual inspection process and accurately complete the appropriate Vehicle Inspection Form
Responsible for the organization and productivity of the service business through work order and register transactions, including ensuring that customers receive thorough Ride Share vehicle inspections, and service and replacement part knowledge
Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance
Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply mathematical formulas to calculate commissions and discounts
Must be able to work full-time (Days, Nights, Weekends, Holidays)

World Class Automotive Service Advisor Resume Examples & Samples

Meet and greet service customers promptly in a professional and courteous manner
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
Provide leadership to your team
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
Meet requirements of the state and federal law for automobile repair and consumer protection
MINIMUM 5 YEARSexperience in a Dealership or Luxury Sales/Service Industry is required
Leadership goals

Bilingual Automotive Service Advisor Resume Examples & Samples

Answer incoming calls on the department’s 800 repair line
Build and maintain professional working relationships with customers, vendors and sales groups
Contact customers and sales groups to advise on maintenance issues via phone and e-mail
Oversee service and repairs on enrolled vehicles
Negotiate parts and labor pricing with repair facilities
Recommend and authorize maintenance services to repair facilities and drivers
Review service and repair requests to ensure proper application
Issue purchase orders to repair facilities
Process repair invoices for payment
Communicate billing procedures and requirements to repair facilities
Provide bi-lingual technical support to customers and sales team for all types of maintenance and repair
Must be fluent in both written and spoken English and French
Must be authorized to work in Canada and not require sponsorship by our company for this position now or in the future
Minimum Class A Provincial Licensed Automotive Technician Certificate
Minimum six months of customer service experience
Minimum one year of experience in the automotive and/or truck repair field
Technical knowledge of automobile and/or truck maintenance and repairs
Basic PC knowledge and typing skills
Valid Passport with ability to travel to the United States for training
Able to work Monday thru Friday, 9am – 6pm
Automotive and/or truck dealer experience preferred
Excellent customer service and negotiation skills
Ability to problem solve and pay strong attention to detail
Ability to work independently as well as with a team

Automotive Service Advisor Resume Examples & Samples

Greets customers as they enter the Center and ensure that their repair concerns are addressed immediately
Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
Answers the telephones and address customer concerns
Prepares estimates and repair orders using labor and estimating software
Assigns work to technicians according to availability and skill level
Assists Manager with inventory control and parts ordering
Handing dispute resolution
Assumes daily responsibilities of Manager when Manager is not present
Ensures that technician labor hours are recorded accurately into computer for productivity tracking
Closes out transactions and collects payment for goods and services as needed
Automotive Repair Knowledge –Extensive knowledge of the automotive repair industry required. Minimum 2 years experience in automotive customer service
Customer Relations & Interpersonal skills – Must be able to understand and meet customers’ needs and expectations. Must use good interpersonal skills in solving customers’ problems and build positive relationships with them
Communication Skills –Must be able to communicate with others in a clear, understandable manner
Problem Solving and Resource Allocation –Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources
Teamwork & Cooperation – Must be able to build smooth, cooperative working relationships, assisting other team members when possible
Time Management and Multi-tasking –Must be able to perform multiple tasks and use time efficiently
Flexibility & Adaptability – Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed
Computer Knowledge –Must be knowledgeable of Windows based programs, with a preference to Mitchell knowledge
Management Ability –Must be able to assess strengths and weaknesses of staff and develop their abilities; Must be able to enforce company policies and procedures. Supervisory experience preferred.High School Diploma or GED required

Automotive Service Advisor Resume Examples & Samples

Learn the basics of automotive maintenance
Learn the tires and services offered
Get acquainted with our latest technology
Assess and uncover customer’s needs
Recommend products and services to meet needs
Communicate positively and effectively with customers and employees
Provide the highest level of customer service and integrity
Stay up-to-date on benefits and features of product mix as well as competition
Complete 90 day training program
5 day work week with an average of 45-50 hours/week
Cross train in all areas of our business
Maintain a positive, team-oriented attitude with an Entrepreneurial Spirit
Be adaptable and flexible in this fast paced environment
Candidates with a background in construction, restaurant and other fast-paced fields have found success in our industry. We train!
Leadership experience in athletics, military, clubs or volunteer organizations
Assertive and determined with problem solving skills
Fast paced, multi-tasking, ability to work under pressure
Sales minded, customer service focused mind set
Be personally responsible, self-motivated with high integrity

Automotive Service Advisor Resume Examples & Samples

Answer incoming calls on the department’s 800 repair line
Oversee service and repairs on enrolled vehicles
Negotiate parts and labor pricing with repair facilities
Contact customers to advise and explain maintenance issues
Recommend and authorize maintenance services to repair facilities and drivers
Review service and repair requests to ensure proper application
Issue purchase orders to repair facilities
Process repair invoices for payment
Minimum one year of experience in the automotive and/or truck repair field
Minimum of four ASE certifications that are current
Technical knowledge of automobile and/or truck maintenance and repairs
Basic PC knowledge and typing skills
Must be willing to accept starting pay of $21.00 to $23.00 per hour
Automotive and/or truck technical education preferred
Automotive and/or truck dealer experience preferred
Ability to problem solve and pay strong attention to detail

Automotive Service Advisor Resume Examples & Samples

Minimum 3 years of Service Advisor experience in a high-volume dealership required
CDK experience required
Import experience preferred

Automotive Service Advisor Resume Examples & Samples

Must have valid Sate driver’s license; points to not exceed 2
Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
Self-Starter with proven ability to seek out new ways to build opportunities for customer satisfaction
Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills

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