Parts Advisor Job Description
Parts advisor
provides ongoing training for dealer personnel and Doosan field staff regarding systems, aftermarket business processes and best practices.
Parts Advisor Duties & Responsibilities
To write an effective parts advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included parts advisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Look up parts in system and provide knowledgeable information on parts
Accurately record parts transactions and data into Dealer Management System – attention to detail is critical, escalate any issues that need to be addressed to correct any inbound packaging
Research and procure salvage or aftermarket new parts which are no longer available from Mercedes-Benz for use in Center's workshop
Provide logistical support to Center's workshop in the delivery of parts and sublet services externally sourced
Accurately record parts transactions and data into the Dealer Management System – attention to detail is critical, escalate any issues that need to be addressed to correct any inbound packaging
Accurately record parts transactions and data into the Dealer Management System – with critical attention to detail and escalating any issues that need to be addressed to correct inbound packaging
Follow up with body shops on parts order and ensure complete satisfaction
Accurately record parts transactions and data into Dealer Management System-attention to detail is critical
Work with Service Manager and Customer Service Manager to ensure availability of parts
Accurate parts order entry through our Citrix system
Parts Advisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Parts Advisor
Typically a job would require a certain level of education.
Employers hiring for the parts advisor job most commonly would prefer for their future employee to have a relevant degree such as University and Associate Degree in Automotive Technology, Education, Business, General Education, Graduate, Automotive, Marketing, Associates, Technical, Finance
Skills for Parts Advisor
Desired skills for parts advisor include:
Computers
Parts
Methods
Techniques
Tools and materials used in the maintenance and repair of vehicles
DMS Systems
MS Office Suite
SAP
Dealer Business Process and Best Practice
Service Department procedures and policies
Desired experience for parts advisor includes:
Conduct Transactions w/ systems
Excellent oral and written communication skills the ability to follow instructions required
Degree or Certificate from a University or Tafe program in Automotive Technology a plus
To be able to effectively communicate at all levels both written and verbally with people inside the organisation external customers
To be at all times supportive of colleagues particularly within the Dealer Volvo Truck and Bus Centre North & Scotland
Maintain records of time, expenses, and material and warranty duties
Parts Advisor Examples
1
Parts Advisor Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of parts advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for parts advisor
- Shipping parts
- Work within health & safety company guidelines
- Determine initial impress stock required (should be system-driven except for new part introduction)
- Set minimum and maximum replenishment levels
- Determine whether demand history from old part to new part should be transferred
- Holiday Allowance, rising with length of service
- Escalate important issues from both internal and external suppliers
- Order entry/modification, escalations
- Telesales – Inbound and Outbound Calls
- CRM Analysis of Customer Accounts
Qualifications for parts advisor
- Degree or Certificate in Automotive Technology a plus
- Customer Service - Experience working in a customer service environment is advantageous but not essential
- Electronic look-up catalogues- Knowledge of electronic look up catalogues within the Motor Trade would be advantageous
- Strong Interpersonal Skills – This role involves dealing with account customers Face to face and over the phone
- Intermediate IT Skills– We utilise various in-house order processing software, so the ability to adapt to new PC programs is essential
- Customer focused and a team player
2
Parts Advisor Job Description
Job Description Example
Our company is growing rapidly and is hiring for a parts advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for parts advisor
- Promotion of Marketing Campaigns and Offers
- Trade Counter
- Direct contact with dealers and retail
- Work with customers to ensure maximum customer experience
- Develop and maintain excellent working relationships with Vendors
- Take customer service phone calls
- Answer telephone and greet customers & vendors in a friendly and professional manner
- Answer telephone calls with a pleasant and friendly voice
- Directing walk-in traffic .
- Relay messages to staff
Qualifications for parts advisor
- Comfortable talking to your customers both face to face and over the telephone
- Ensure that our Internal Partners are dealt with quickly and efficiently and that all orders are processed on the same day
- Answer customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon
- A genuine platform for you to develop your career and skills through our industry leading training and development programmes
- A VWG induction programme that provides you all of the knowledge for you to excel in the workplace
- This job also requires the applicant's to have the following Licenses / Certifications
3
Parts Advisor Job Description
Job Description Example
Our company is looking to fill the role of parts advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for parts advisor
- Recommend RV part(s) based on client need/want
- Communicate to customers in a timely manner
- Assist when required with general warehouse duties
- Handling inbound sales via telephone and email enquiries from our customers
- Building a rapport with customers
- Convert incoming enquiries into orders using Manufacture Epc’s and our DMS
- Upsell products and services where appropriate for the customer
- Record and escalate Customer Concerns
Qualifications for parts advisor
- General Motors experience, preferred
- A team player with an outgoing personality who is focused on providing exemplary customer service
- Must be able and willing to work a flexible schedule, including occasional Saturdays
- Fork Lift Operator (FLK)
- IT literate and numerate
- Confidence on the phone
4
Parts Advisor Job Description
Job Description Example
Our growing company is looking to fill the role of parts advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for parts advisor
- Ensure parts are available and prepare orders your colleagues in the workshop
- Deliver parts on occasion to customers
- A competent and confident sales technique, able to identify an opportunity to sell additional parts and services to external customers
- Able to absorb technical information quickly, an interest in the subject matter, the HGV/Motor industry, would be desirable
- Driving licence required, clean preferred, but no more than 6 points
- Ensuring that all customer invoices are raised in line with customer orders and are forwarded promptly, resolving any queries which may arise
Qualifications for parts advisor
- A degree or certificate in automotive technology is a plus
- Fluent English is essential and ideally fluent Norwegian
- Proficient with Microsoft Office Suite, Enovia, CATIA, CAD or other PLM system experience is a plus
- Strong written and verbal communication skills the ability to follow instructions required
- Subaru Exerienced PREFERRED
- Previous parts experience, preferred
5
Parts Advisor Job Description
Job Description Example
Our company is looking to fill the role of parts advisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for parts advisor
- Experience working with AutoPoint, strongly preferred
- Previous experience within a Parts Advisor role is essential - this can be experience within HGV, Plant, Automotive
- IT literate, able to competently use GDS systems, MS Excel and Word
- Competent sales technique, able to identify an opportunity to sell additional parts or services to external customers
- Driving license required, clean preferred, but no more than 6 points
- Any automotive certifications are a plus
Qualifications for parts advisor
- Must be available nights and weekends (Saturdays)
- To be able to effectively communicate at all levels both written and verbally internally externally
- Basic knowledge of Word, Excel & Outlook applications & general computer literacy
- Minimum of one year previous parts advisor experience, required
- Experience working with CDK, preferred
- Minimum of 6 years previous parts advisor experience, required