Parts Counter Job Description
Parts counter
provides automotive parts sales for all Commercial garages and retail customers.
Parts Counter Duties & Responsibilities
To write an effective parts counter job description, begin by listing detailed duties, responsibilities and expectations. We have included parts counter job description templates that you can modify and use.
Sample responsibilities for this position include:
Provides high level of service to internal and external customers
Notifies the service advisor and the customer when special ordered parts have been received
Follows up on back-ordered parts
Ensures that all charge sales are signed by the customer
Ensures that all customers receive their copy of the invoice
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
Issues and tracks requested shop tools to technicians
Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts
Sets up orders for daily shipment, delivery, or pick-up
Unloads deliveries and stocks shelves
Parts Counter Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Parts Counter
List any licenses or certifications required by the position: ASE, A.S.E, RVIA
Education for Parts Counter
Typically a job would require a certain level of education.
Employers hiring for the parts counter job most commonly would prefer for their future employee to have a relevant degree such as Associate and Doctorate Degree in General Education, Education, Technical, Automotive Technology, Military, Graduate, Performance, Associates, High School Education, Air Conditioning
Skills for Parts Counter
Desired skills for parts counter include:
Automotive parts aftermarket industry
Cataloging
Inventory management systems
Service Department procedures and policies
Automotive systems
Brakes
Exhaust
Suspension
Equipment
Machines
Desired experience for parts counter includes:
Assist Parts Counter Reps bu pulling parts
Process parts for returns
Ships parts as required
Informs customers of companion part requirements and specials
Must be able to bent and stool repetitively and reach top shelves with the help of a stool or ladder
Ability to pass background and drug test
Parts Counter Examples
1
Parts Counter Job Description
Job Description Example
Our company is looking to fill the role of parts counter. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for parts counter
- Provide superior customer service to our customers
- Promoting monthly parts flyers
- Logging quotes / sales and other necessary customer communications using companies CRM tool
- Assist service department with parts requests, returns, and inquiries
- Other duties as assigned to facilitate customer satisfaction, including parts pick-up and delivery
- Selling of electrical parts and components
- Working with customers on orders
- Knowledge of products to assist customers properly
- Assisting customers and walk-ins
- Find the right parts for the customers
Qualifications for parts counter
- Five years' executive administrative experience
- Must possess strong interpersonal and customer facing skills
- Knowledge of BMS and Quick serve applications preferred
- ASE Certification preferred but not required
- I-Car Certification preferred but not required
- Specific manufacturer's certification preferred but not required
2
Parts Counter Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of parts counter. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for parts counter
- Looking up parts in the system and making recommendations
- Assisting others as needed
- Learning about in-house products
- Answering customer questions and concerns
- Assisting customers in loading their purchases to their vehicles
- Operating a forklift to load/unload trucks and organize pallets of product (Forklift training is provided)
- Helping create or set up display boards
- Cleaning the sales floor
- Under some supervision, enter data into a database or other computerized system to maintain up-to-date stock/inventory and training records
- Pick and ship parts orders with other duties as assigned to facilitate customer satisfaction, including parts pick-up and delivery
Qualifications for parts counter
- Cashiering experience is preferred
- Experience with RV parts is a plus
- Employer is willing to train
- Forklift and warehouse experience preferred
- Prior automotive experience and knowledge of automotive parts preferred
- Trained in use of applicable Forklift preferred
3
Parts Counter Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of parts counter. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for parts counter
- Participates in all training programs that are available
- Order pulling, shipping, receiving, putting up stock, and pressing fork lift tires
- Inventory control to include cycle counts of stockroom, vans and customer consignments
- Process inbound and outbound parts returns
- Assist with year-end processing and reporting
- Maintain records, files, and a clean and safe working environment
- Answer and process incoming parts calls from customers and service technicians
- Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
- Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
- Must be able to work every other Saturday
Qualifications for parts counter
- 1+ yrs years of parts experience in RV, Auto or Marine industry is a plus
- Prior experience as a counter sales person
- Experience in electrical a strong plus
- Excellent people and communications skills (verbal & written) • Customer focused and team player • Self-motivated • Parts experience a plus but would train the right candidate • Prefer a farm background
- Knowledgeable in auto parts
- Must be knowledgeable in auto parts
4
Parts Counter Job Description
Job Description Example
Our innovative and growing company is looking for a parts counter. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for parts counter
- Access to medical, dental, vision, life, and disability insurance
- Opportunities to grow within the company
- Provide selling experience for all customers including walk-in, on-line orders and phone
- Assist in store inventory processescycle counts, back stock
- Store Cleanliness including floors, bathrooms, facing, dusting
- Sell parts to external and account customers, over the counter, through the shop, or on the phone
- Ensure all parts movements are performed in SAP in a timely manner
- Keep repair orders updated in Service Link
- Initiate all retail orders possible in Parts link
- Ensure that all sales are properly documented per Rush policies to include but not limited to signatures, information on checks and credit card slips
Qualifications for parts counter
- Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
- Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
- Notify all necessary parties when special ordered parts have been received
- Pull orders and ensure sure all parts are tagged with customer names and job number
- Follow department policy and instructions on the special ordering of parts, plus S.O
- Follow up on back-ordered parts and replenishes assigned inventory daily
5
Parts Counter Job Description
Job Description Example
Our company is looking to fill the role of parts counter. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for parts counter
- Complete all customer and vendor returns-per procedure
- Participate in Dealership CSI and marketing
- Keeps himself/herself groomed and clothed per the dealership guidelines
- Follow up on shortages and expedite by reporting to Parts Manager
- Should be knowledgeable in merchandising
- Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership s satisfaction
- Greet customers immediately in a courteous manner
- Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices
- Answering incoming calls, attending to parts orders, assisting customers, and seeks opportunities to promote additional sales
- Utilizes online and offline catalogs, software programs, and other resources as needed to determine the correct parts for the customers
Qualifications for parts counter
- Maintain a prompt, efficient and timely flow of paperwork
- Verifiy will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Proficient in CDK is a plus!
- Degree in automotive technology or military equivalent experience
- Must have experience in Parts Counter Sales
- Toyota and or CDK experience a plus